If 2024 was a year of achievements, 2025 will be better – by Jeff Smit

Despite this year’s headlines of turmoil here and abroad, it is encouraging to know that in the auto aftermarket, it was a year of some rather remarkable achievements.

The year has been a testament to innovation, resilience and progress, and the stage is now set for an even more promising 2025.

Here’s why you should be excited about the future.

Sustainability initiatives

The push towards sustainability has gained tremendous momentum in 2024. The automotive aftermarket industry has made substantial strides by adopting eco-friendly practices. From the increased use of recycled materials in parts manufacturing to the implementation of energy efficient processes in workshops, the commitment to reducing our environmental footprint is evident. Additionally, the rise in popularity of electric and hybrid vehicles has spurred the development of specialised services and training programs, ensuring that technicians will be well-equipped to handle the unique needs of these vehicles.

Training and education

Investing in the future of the industry has been a key focus in 2024. Many new training programs and educational initiatives have been launched to ensure that our technicians can keep abreast of technology advancements. Organisations like the Australian Automotive Aftermarket Association

(AAAA) have delivered resources and support for continuous professional development. The emphasis on training ensures that the workforce remains competent and capable of tackling the ever-evolving challenges of modern vehicles.

Customer experience

The adoption of digital platforms for booking services, real-time updates on repair progress and transparent pricing has transformed the customer experience in their dealings with workshops. Being able to deliver a seamless and convenient experience has not only built trust but has also fostered long-term relationships with clients. The industry’s commitment to customer centricity is a promising sign for the future.

Technological advancements

2024 has been a year of significant technological advancements in the aftermarket. The integration of advanced diagnostic tools and software updates has revolutionised vehicle maintenance and repair. Workshops across the country have embraced cutting-edge technologies such as AI-driven diagnostics, augmented reality for training, and enhanced telematics systems. These innovations have not only improved the accuracy and efficiency of repairs but have also elevated the overall customer experience.

Regulatory support

The automotive aftermarket industry benefited from favourable regulatory support in 2024. Government initiatives promoting fair competition and ensuring the availability of quality parts have bolstered the industry’s growth. Since its introduction in 2022, the Motor Vehicle Service and Repair Information Sharing Scheme has been a game changer for the industry, providing independent repairers with access to essential vehicle information and thereby levelling the playing field and enhancing service quality.

Looking ahead to 2025

The achievements of 2024 provide a solid foundation for continued growth and innovation. The industry will embrace further advancements in technology, sustainability, and customer service. The focus on training and education will ensure the workforce remains skilled and adaptable, ready to meet the demands of an ever-evolving market.

Training will again be at the forefront of the industry, with many training events already planned – among them AAAA Autocare in June 2025.

Commitment to sustainability will drive the development of greener practices and products, contributing to a more environmentally conscious industry. The regulatory support and collaborative efforts within the industry will continue to foster a competitive and thriving market.

The stage is set for an exciting and prosperous 2025. We suggest everyone in this industry approach the new year with unbridled optimism.