NOVEMBER 2023
Future / Member Ride:
aptera
3D PRINTING AND THE AUTOMOTIVE AFTERMARKET What does the future hold?
5 WAYS TO DEAL WITH THE IMPACT OF SHORT-STAFFING Expert advice from The Workshop Whisperer.
CALENDAR of events South Australia
New South Wales
Vailo Adelaide 500 23-26 November 2023
Gala Dinner & Tradeshow 09 December 2023
Gala Dinner & Tradeshow 02 December 2023
STAY TUNED! Log in to myCAP to check out all the upcoming events or for further information please contact our Events team.
cap.coop/events
1800 327 437
events@capricorn.coop
1 August – 30 September 2023
FUEL CARD PROMOTION Congratulations to the following winners of our weekly 50,000 Bonus Rewards Points August – September promotion.
Week 1 2 3 4 5 6 7 8 9
Business Name VISSER AUTOMOTIVES DIODATI MOBILE MECHANIC MCDANIEL MOTORING GROUP MAINSTREME AUTOMOTIVE RTN MOTORS DS AUTO SOLUTIONS BEACH ROAD TYRES & BRAKES BARTLETT AUTOMOTIVE SIMMOS TYRES AND MECHANICAL
Location ACT NSW VIC QLD VIC VIC WA NSW NSW
June - August 2023
AUTODATA 100,000 BONUS REWARDS POINTS PROMOTION Congratulations to HEALESVILLE DIAGNOSTIC SERVICE from VICTORIA - the winner of our Autodata 100,000 Bonus Rewards Points Promotion.
THANK YOU VERY MUCH TO ALL MEMBERS WHO PARTICIPATED IN OUR LATEST PROMOTIONS.
CONTENTS CONTENTS FEBRUARY 2023 NOVEMBER 2023
David Fraser Group CEO
CEO’s message
4 BENEFITS OF
BUSINESS FINANCE 5 ways access to finance can boost your business.
6 KEEPING UP WITH
Human ingenuity has been gradually changing the way we live for millennia. We’re an incredibly intelligent species, inventing all manner of machines to make life easier—or, at least, to make our activities more profitable. For as long as this creativity has been leading to advances in technology, there have also been people falling all over themselves to reject it.
TECHNOLOGY IN THE OFFICE
The invention in 1764 of the spinning jenny, a machine to weave cotton, industrialised the textile industry—shifting the making of fabric from homes to factories. Fifty years later, as technology advanced further with the creation of mechanised looms, a group of disgruntled men who called themselves Luddites came along and started smashing up the machines in protest at being displaced from their jobs. For all their destruction, they couldn’t stop progress.
10 5 WAYS TO DEAL
I mention this because our industry stands on the precipice of a revolution of our own. There is huge technological change to come—from the switch to EVs and autonomous driving, to the as-yet-unknown impacts of AI and 3D printing, to great leaps in the capabilities of business automation and advanced diagnostic software.
14 HALF OF ALL
It would be churlish for an industry created entirely by technology, dedicated to servicing that technology, to somehow resent its advance. As the Luddites discovered, the change is coming anyway—and it’s our job to embrace it and be ready for it. Instead of worrying that technology is here to steal our jobs, we must look at the positives, the opportunities. Specifically for the automotive aftermarket, an industry wracked by an ongoing skills shortage that is hampering productivity and profitability, technology can play a significant role in improving our business efficiency. Anything that saves time, effort and money should be something for Members to get excited about, rather than to fear. So, in this edition of Ignition, we take a deep dive into some of the great technological changes that are underway and some that are on the horizon. We look at the opportunities, analyse the perceived threats, and take the time to consider how all of us in the automotive aftermarket can make the most of this brave new digital world. Because that digital future is coming, and the more comfortable we are with it, the better we can thrive.
Is your business tech lagging behind what’s in your workshop?
WITH THE IMPACT OF SHORT-STAFFING Expert advice from The Workshop Whisperer.
AUTOMOTIVE WORKSHOPS LOOKING FOR STAFF
New research survey findings from the AAAA.
16 3D PRINTING AND THE AUTOMOTIVE AFTERMARKET
Is this new technology likely to make a splash?
20 FUTURE/MEMBER
RIDE: APTERA
Could the Aptera be the EV that changes everything?
28 A SMARTER DIGITAL FUTURE
Is workflow automation the key to working smarter, not harder?
David Fraser Group CEO
All information, material and content in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information in this edition of Ignition you should consider the relevance of it to your own circumstances and, if necessary, take professional advice. Any opinions expressed in an Ignition article are those of the relevant individual author and do not necessarily reflect the opinions or views of Capricorn. Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including without limitation, any third party authored article or supplier advertisement in respect of which Capricorn merely acts as conduit) included in this edition of Ignition. To the fullest extent permitted by law, Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: i. reliance on any material in Ignition; or ii. any inaccuracy, error or omission in any material in Ignition. CAPRICORN IGNITION NOVEMBER 2023 3
BUSINESSBOOSTING BENEFITS OF ACCESSING FINANCE 4 CAPRICORN IGNITION NOVEMBER 2023
Are you putting off investing in the tools you need to run your business more efficiently because of the up-front expense?
M
any business owners encounter this dilemma, yet there’s a simple way to get access to the tools you need to supercharge your business - an equipment or business vehicle loan. With these loans, you may be able to borrow up to 100% of the value of the asset you want to purchase (subject to credit terms) and repay the amount over a fixed term at a fixed interest rate. Here are five reasons a loan like this can be a great option for businesses like yours.
et the equipment you 1 G need now
Making do with outdated tools can be a huge drain on a technician’s time, making your business inefficient, less productive and less profitable than it could be. Chances are, you know the tool you need; you’re just not able to invest in it right now. With an equipment loan, the tools you need could be in your workshop and being used by your technicians in just a few days’ time—with an immediate impact on efficiency and productivity. An equipment loan also means you may not have to scrimp and buy the cheapest version of a tool available. Instead, you could invest in the tool you really need, with all the benefits that brings.
M anage your cash flow and conserve your working capital Paying up-front for tools, equipment or a work vehicle is often a major outlay, which can have a huge impact on your business’ cash flow. By using an equipment and business vehicle loan to make the purchase instead, you spread the cost of the initial purchase out over a longer period of time. There’s no up-front hit to your bank account and you know how much you’ll be paying back each month. Similarly, an equipment or business vehicle loan preserves the working capital you have in the bank, ensuring your purchase doesn’t impact your liquidity. It’s all about risk mitigation. This means that if an unexpected expense crops up, your working capital won’t have been affected by the purchase. That can be great piece of mind, especially for small- to mediumsized business owners who may have relatively low “rainy day” cash reserves in the bank and therefore may be more susceptible to these kinds of events.
U se the equipment while you pay for it One of the major benefits associated with accessing finance to acquire a business vehicle or piece of kit is that you’re able to use it while you pay it off. This is especially valuable if the equipment/business vehicle you’ve financed is used to boost productivity and/or turnover. This means that you may be able to pay it off quicker and potentially start seeing a profit on your investment sooner (compared with waiting to save up and purchase the equipment outright).
4
Enjoy the tax benefits
There can also be some great tax benefits to using finance. You may be able to claim depreciation and interest paid, and other deductions on the actual repayments. Talk to your accountant to ensure you understand the depreciation and tax implications of any particular piece of equipment or business motor vehicle you’re considering purchasing.
Get loan approval quickly Applying for a loan sounds like a lot of paperwork but, in truth, an equipment or business vehicle loan can be easy to apply for and approvals can come very quickly. Take, for example, CAP ezi-finance, which offers loans to Members for amounts over $2,500 with repayment options over 12 to 60 months. Our pre-existing relationship means we already know you and your business, so CAP ezi-finance can provide: Fast and hassle-free service $0 set-up and application fees Competitive interest rates Guidance and support throughout the process A lender you know and can trust. You also earn Rewards Points on your purchases!*
Want to learn more about how CAP ezi-finance can help you take advantage of the benefits outlined above? Talk to your Area Manager or visit cap.coop/finance to learn more and get an indicative quote online today.
Capricorn Finance offers business finance through Capricorn Society Financial Services Pty Ltd (ACN 129 134 667/NZBN 9429050429110). Fees & charges, terms and conditions and lending criteria apply. This article does not, nor is it intended to, constitute financial advice. Please consult your professional adviser before relying on any information contained herein. *Purchases eligible to earn Capricorn Rewards Points and the rate of Capricorn Rewards Points earned per dollar spent may vary. Participation in the Capricorn Rewards Program is subject to Terms and Conditions which can be found at cap.coop/tc
Keeping up with technology in the office by Geoff Mutton
Over the last 20 years, auto aftermarket workshops have been forced to invest in the tools and technology essential to survival, but it’s a different story in the front office of most businesses.
T
here’s one simple explanation for the slower rate of investment in front office systems — most workshop owners are technicians by trade and their priorities are on the tools, not in the office technologies which really keep the business ticking over. Expecting the office to just keep performing using the same systems they might have started with 20 years ago is inviting disaster. With antiquated processes, the office can quickly become a bottleneck that younger customers, with experience in modern systems, may not tolerate. If they think your workshop is old-fashioned, they won’t hesitate to look elsewhere for a workshop more aligned with their thinking. We are not talking about taking a giant leap into artificial intelligence, the current fad. Its impact on an office environment is yet to be made clear, so that will be a subject for another year. Workshops need the ‘now’ technologies that can have an immediate and positive impact on the business.
6 CAPRICORN IGNITION NOVEMBER 2023
Live chat and two-way SMS Essentially, these are platforms that allow two-way communication with customers. Workshops use them in all sorts of ways, from handling enquiries to encouraging reviews. At times, messaging can be more convenient and efficient than phone calls. Look at the way almost everyone handles their mobile phones — their eyes are glued to the screen, checking messages. They have become used to reacting and responding immediately, and that can only be good for a business message. Educational videos Educational videos have been around for a while, but it has become considerably easier to integrate videos into customer communication systems. Video is a powerful tool, quite capable of doing a lot of selling for the workshop. For example: A customer needs to be told their car’s timing belt is due for replacement. Your office manager would typically call. A better option that would no doubt have greater appeal, especially to the younger market, would be to SMS a service report together with a timing belt animation video, followed by a phone call — seeing is believing.
Social media has been the training ground for communication techniques since the day it went live, so all you are doing is matching your outgoing information flow with technology that most people are now using. Even handling social media in a business environment has become easier — If you are unsure about how to use it, don't hesitate to ask for assistance. Service and repair video recordings Personalised service videos have become essential for relaying specific issues about a customer’s car problem. There’s hardly a mobile phone on the market that can’t produce a watchable video from the hands of an amateur. The videos can be simple — the simpler the better — and should inform customers why certain repairs and maintenance are necessary within certain time frames. Car dealerships have used video clips to inform customers for several years, so it was just a matter of time before it could become simple and foolproof enough to be used in the smallest of aftermarket workshops. Workshops which have tried the video approach to wow their customers have achieved just that — watching a personalised video of their vehicle in the workshop is the ultimate wow.
Electronic diaries and job cards
Finance solutions
A paper diary and job card might have been the norm only five years ago, but no longer. Electronic versions that are now included automatically in modern point-of-sale programs are more accurate and accessible and certainly easier to use.
Most franchise groups and dealerships now offer some form of finance facility, but don’t confuse this with direct credit. These bigger outfits outsource the collecting of the payment to a third-party finance company and are paid upfront, less a small agreed commission.
Electronic job cards and diaries might not be perfect and perhaps may not be as flexible as a paper version, but their efficiency far outweighs any negatives. Those who go electronic never revert back to the paper version. Online bookings Online bookings are the norm in most industries, but the uptake in the automotive repair industry has been much slower. To a certain extent this may always be the case because customers with a serious vehicle issue will usually prefer to talk it through with a real person. This doesn’t mean the option of online bookings should not be offered. Many customers will appreciate the convenience. Most automotive software programs now offer online bookings as an option. If that’s not viable, talk to your web developer and they will easily create one that will notify you via email each time a booking is received.
The idea of offering these payment options is to help those customers who may not have immediate access to funds, hence removing the ‘can’t afford it’ objection. Offering finance solutions might not be something you want to openly advertise, but they can be a great option to have available if needed. Change can be hard, but the cost of not changing can be harder. I encourage you to be open-minded and consider how new technologies can help streamline your office procedures and improve your customer service experience.
CAPRICORN IGNITION NOVEMBER 2023
7
COMMERCIAL MOTOR VEHICLE
Offering
protection tailored to the auto industry
WHY CHOOSE CAPRICORN RISK SERVICES?
Protection you can trust
Personalised service with a dedicated Risk Account Manager
Maximise your Capricorn Rewards Points^
Solutions for your business from people in the business
Consolidate your payments to your Capricorn Trade Account
COMMERCIAL MOTOR VEHICLE PROTECTION Capricorn Risk Services can offer you protection for many commercial motor vehicles. Capricorn understands that commercial motor vehicles are key to keeping your business running, that’s why we can offer you protection solutions specifically suited to your needs to enable you to be back on the road as quickly as possible. Plus, automatic flood, hail and fire are included in comprehensive protection.
Agreed or Market Choice of Value Repairer Option
Fleet Vehice Option
Excess Glass Waiver
Hire Care Option After Incident
Stolen key replacement
Towing Cost Protected
Age Restriction Vehicle signwriting Option replacement
RECENT COMMERCIAL MOTOR VEHICLE CLAIM In a recent incident involving a minor collision while reversing out of a parking space, our Capricorn Risk Services claims team stepped in to deliver hassle-free assistance to a Capricorn Member. Following the incident, the Member initiated a claim with Capricorn Risk Services upon receiving a repair quotation from the Third Party. Capricorn promptly engaged with the Member to verify details and grant approval to charge the excess to their Capricorn Trade Account.
The subsequent communication seamlessly transpired between the capable Capricorn team and the repairer. Shortly after the initial claim submission, Capricorn notified the Member that the claim had been successfully settled, concluded, and officially closed—eliminating the need for any further action on the Member’s part.
At Capricorn Risk Services, our unwavering commitment remains grounded in delivering dependable and Member-centric protection solutions. Our proactive communication approach serves to not only maintain close contact with our valued Members but also to alleviate them from unnecessary involvement during the claims process.
Talk to our expert Risk Services team for a free quote. Visit capricorn.coop/risk or call 1800 007 022
TM
^Participation in Capricorn Rewards Program is subject to the Capricorn Rewards Program Terms and Conditions which can be found at cap.coop/tc Limits or sub-limits apply. Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197). Capricorn Mutual Ltd has published a Target Market Determination for its protection which is available at www.capricorn.coop/about/capricorn-mutual Information correct as at August 2023, subject to change.
5
ways to deal with the impact of short-staffing
What can you do if you’re struggling to find the people you need?
11 0 0 C CA AP PR R II C CO OR RN N II G GN N II TT II O ON N N NO OV V EE M MB B EE R R 22 0 0 22 33
I
s your business in need of an extra pair of hands (or more) on the tools? Then you’re not alone. Our State of the Nation Special Report: The Skills Shortage has highlighted that this is an issue that’s affecting a lot of Members. In fact, our research uncovered that only 44% of Members reported that they were adequately staffed.
So, what do you do if you’re part of the 56% who can’t find the people they need? We asked automotive business coach Workshop Whisperer Rachael Evans for her advice.
Explore ways you can do more with less “I have a client who this time last year had a team of 10,” Rachael said. “Now he’s got a team of six and they’re outselling and outproducing what they did with 10. “He was forced into that situation because of the skills shortage, but this is the result.” Rachael said: W orkshop owners often don’t realise they’re actually overstaffed. O perating with fewer staff means you’re saving on your wages bill. B usiness owners often accept a lower level of individual productivity than they should.
Rachael’s benchmark: Two technicians and two apprentices should be able to generate $1.2 million in revenue themselves if they work at an efficient and productive capacity.
CAPRICORN IGNITION NOVEMBER 2023 1 1
Consider skilled migration “100% of our clients who have recruited offshore in the last 18 months cannot speak highly enough of the result,” Rachael said.
Rachael’s secret to success: Support your sponsored workers to connect with the local community, so they can start to put down roots.
“The process is lengthy, but they’ve achieved the return on investment they were after. They’ve got workers who want to work and who come highly qualified. “Come to the conversation with an open mind,” she said. “Generally, they’re hard-working, grateful and they’re loyal.”
Be smarter in your recruitment “If you’re recruiting, you’ve got to completely reimagine the opportunity that you are providing by giving someone a job,” Rachael said.
Rachael’s pro-tip: “I highly recommend considering a move to some version of a four-day work week and using that as a recruitment tool because it works amazingly well,” she said.
1 2 CAPRICORN IGNITION NOVEMBER 2023
“To win someone over to your business these days, you have to offer them the best job they’ve ever had.” That might mean doing things you’re uncomfortable with, like: Offering a relocation bonus. Offering your Facebook followers/customers a spotter’s fee to tag a friend in the trade who might be looking for a better opportunity. Offering a four-day working week.
Focus on retention strategies It’s easier to keep the staff you have than it is to recruit new team members, so Rachael recommends paying close attention to retention. “That starts with their leadership,” she said. “It’s the owner’s job to set the culture.” Ask yourself: What’s my assessment of my own leadership? What are the values that I hold dear? What values do I want the team to work by? How do we start the culture that we want?
Make sure you’re charging customers to reflect your costs “When you’ve got a three-week waiting list (if it’s not through inefficiency), you are technically what we’ d call oversubscribed,” Rachael said. Be really picky and choosy with the work that you do. Only accept the work that you know makes you the profit that you want to make. Stop doing those jobs where you always write off 10 hours and you don’t get to sell your labour time.
Rachael recommends: If you’re oversubscribed, reassess and recalculate your pricing to reflect your costs and ensure you’re getting the return you deserve. Consider the economic supply and demand equation in your calculations.
You can read State of the Nation Special Report: The Skills Shortage at cap.coop/son-skills
CAPRICORN IGC NA I TPI R OIN CORN IGNITION NOVEMBER 2023 NOVEMBER 2023 1 3
13
Half of all automotive workshops looking for staff New research survey findings have shed important light on the state of the automotive industry skills shortage and technician salaries across Australia.
T
he survey, commissioned by the Australian Automotive Aftermarket Association (AAAA) and research partner Fifth Quadrant, has revealed that one in every two workshops has lost a technician in the last year, with one in four having lost a master technician. Similar rates of workshops currently have vacancies for technicians, with 47% hiring and 31% seeking the services of a master technician. Currently the automotive service and repair industry is short over 40,000 workers, consisting of roughly 27,000 qualified technicians and 13,500 apprentices. This equates to every workshop in the country being short one technician, with one in two workshops short an apprentice. “The skills shortage is our industry’s most pressing issue. We invested in a groundbreaking industry-wide survey to provide us clear data on what these challenges look like at the individual workshop level, to offer guidance on best practice to workshops, and to underpin our industry advocacy to government,” said Lesley Yates, Director of Government Relations & Advocacy, AAAA.
1 4 CAPRICORN IGNITION NOVEMBER 2023
Contributing to the dynamic of the industry-wide skills shortage is the significant 11.5% increase in total automotive workshops since 2021. Nearly 3,000 additional automotive service and repair workshops have joined the market in the last two years, with a total of 27,620 workshops now operating across the country. Importantly, apprentice turnover and vacancy levels were also explored. The survey results show that nearly a quarter (22%) of workshops lost an apprentice in the last 12 months, with 29% currently seeking to hire an apprentice. “The findings are very clear. Automotive service and repair is in demand, existing workshops are trying to maintain or expand their operation, while simultaneously, new workshops are starting up. These factors are decreasing the overall labour pool and placing pressure on workshops desperate to retain trained staff and attract new apprentices,” Lesley said. Technician salary levels were another focus of the survey, given this is an area of conjecture within the industry. Overwhelmingly, and encouragingly, technicians are being paid above award rates.
Master technicians earn an average salary of $83,000 excluding superannuation, while the average salary for a first-year apprentice is $36,000. Although salary levels do continue to present staffing challenges for workshops, the survey has shown the use of non-cash benefits to entice and retain staff are being under-utilised. The results show that non-cash benefits at workshops — which include industry training opportunities, flexible hours, and the use of the workshop out of hours — are not offered by one in three workshops. These opportunities are available at low cost and can play a role in staff retention strategies. The insightful full workshop employment and technician survey findings are available to AAAA members via the AAAA Member Portal.
In-store purchases now available! Capricorn Members can now shop in-store at Woolworths and BIG W using their Woolworths at Work Account.
2
Earn Bonus Rewards Points for every dollar spent in-store from 1 November 2023 to 31 January 2024.
Why sign up for Woolworths at Work? Purchase your business groceries and essentials and further consolidate your business expenses through your Capricorn Trade Account. Plus in addition to earning 1 Rewards Point for every $ spent , this November - January you will receive 2 Bonus Rewards Points for every dollar spent in-store.*
Register via myCAP today
*All purchases made in-store with a Woolworths at Work Account between 1 November 2023 - 31 January 2024 will earn 2 Bonus Rewards Points in addition to the standard 1 Rewards Point. Participation in Woolworths at Work is subject to terms and conditions. Participation in Capricorn Rewards Program is subject to Capricorn Rewards Terms and Conditions available at cap.coop/tc
1 6 CAPRICORN IGNITION NOVEMBER 2023
printing and the automotive aftermarket What does the future hold?
I
s three-dimensional (3D) printing set to be yet another great disruptor in our industry, upsetting supply chains and overturning business models? Or is it destined to become a novelty—a technology used on the sidelines of the aftermarket to make trinkets like custom spoilers and cupholders?
With 3D printing becoming more popular and more freely available, Capricorn wanted to better understand the implications of “additive manufacturing” (as it is also known) for the aftermarket. Our Innovation Team recently investigated 3D printing to find out where things stand and where things are headed.
What is 3D printing? First, a brief explanation of additive manufacturing. In essence, it’s a process that creates three-dimensional objects, layer by layer, using a pattern from a digital model. Where an office printer uses ink, a 3D printer can use plastic, metal and other modern materials. The technology was invented in the early 1980s, became popular for scientific and manufacturing (specifically prototyping) uses through the 1990s and 2000s, and came properly into public consciousness in the 2010s. It has been used to create everything from entire buildings to human organs (the first 3D-printed human bladder was successfully transplanted in 2010).
CAPRICORN IGNITION NOVEMBER 2023
17
With such a range of uses and the technology constantly improving, it would be unwise to ignore its potential in the aftermarket. Here’s what our Innovation Team found.
The capacity for customisation One of the most compelling advantages of 3D printing is its capacity for customisation. Unlike traditional manufacturing, which often requires expensive tooling changes for each new design, 3D printing allows for customisation at virtually no extra cost. This opens up a world of possibilities for creating custom parts and accessories that cater to individual tastes and requirements.
A means of decentralising production By enabling production at the point of use, 3D printing potentially increases the availability and accessibility of parts. This could be particularly beneficial for Capricorn Members, as it could reduce your dependence on original equipment manufacturers (OEMs). With the ability to adjust or remanufacture parts onsite, Members could continue operations even when no suppliers exist or when supply has ceased for specific parts or products. 3D printing is already being used by vintage and classic car enthusiasts in particular, to recreate obsolete or hard-to-find parts.
A more efficient use of materials The way objects are produced by 3D printing significantly reduces waste, as it’s not a subtractive process (a new part isn’t being carved out of a larger block of metal). This not only reduces the cost of production but also contributes to sustainability, a growing concern in today’s industries.
1 8 CAPRICORN IGNITION NOVEMBER 2023
But there are challenges, too That all sounds great. So, is it time to wave goodbye to your suppliers and buy a 3D printer? The short answer is no. And it probably never will be. At present, 3D printing is expensive. The printers can cost hundreds of thousands of dollars. The printing process is slow for mass production and the cost of materials is also high—more than traditional manufacturing methods for large production runs. Costs also rise exponentially for larger parts.
Quality can be a problem Then there’s the quality. Surface finish is a particular concern. According to Luke Truskinger, Managing Director of the Australian Automotive Aftermarket Association’s Auto Innovation Centre, there’s also a problem with strength. The centre has tested the technology and has owned several 3D printers. “It’s good for jigging and brackets and things that don’t have a high strength requirement,” he said. “It’s good for prototyping or producing packaging but for most people, 3D printing isn’t the final manufacturing method.” “Realistically, the benefit of a very expensive printer and material could, in our experience, only rarely be fully utilised.”
There are ongoing running costs Luke warned that there are expenses to running 3D printers beyond the cost of the machine and the materials. “You always have a lot of labour going into loading machines, running machines, deep prepping them, post-processing, and things like that,” he said. “Just like we’ve learned over the years with CNC machining, you’ve got to run the machines hard, you’ve got to run them efficiently, otherwise it’s just not worth it. If you just run them every now and again, material goes stale; the machines aren’t happy. You’ve got to keep up the throughput to stabilise the economics of the operation.”
The job isn’t done when the printer stops Many 3D printed parts require significant post-processing, such as cleaning, removing support structures, and finishing, which can add time and cost to the production process. Additional equipment might be required to do this.
So, does 3D printing have a future in the aftermarket? For all this, 3D printing is here to stay. We’re seeing technologies become more accessible, affordable (as little as $2000) and able to integrate into how technicians work. Printing-as-a-service businesses are starting to pop up from OEMs and other sector participants. The number of materials suitable for 3D printing, including different metals, is increasing, and 3D printer providers are developing new proprietary materials. They’re expensive, but those costs should come down over time. And that’s the key point for Capricorn’s Chief Innovation and Transformational Officer, Kim Radalj.“There’s definitely a role for 3D printing in the aftermarket, but at the moment that’s being applied in very specific areas, like prototyping and niche applications,” he said. “But like any computer—remember the printers we used to have 30 years ago—this technology is going to continue evolving and getting cheaper. We’ll have to keep watch on how it’s being applied.” While 3D printing presents challenges, it also has the potential to become a powerful tool for the aftermarket.
Are you a Capricorn Member who currently uses 3D printing in your business? Our Innovation Team would love to have a chat to find out more about how you’re making use of this emerging technology. Just send them an email at innovation@capricorn.coop to get in touch!
CAPRICORN IGNITION NOVEMBER 2023
19
FUTURE/ MEMBER RIDE:
apte 2 0 CAPRICORN IGNITION NOVEMBER 2023
era COULD THE APTERA BE THE EV THAT CHANGES EVERYTHING? CAPRICORN IGNITION NOVEMBER 2023
21
aptera t’s not uncommon to hear people say electric vehicles (EV) will never catch on in Australia because the need to frequently recharge batteries is incompatible with the tremendous distances some people travel. But what if that EV could do 1600 kilometres on a single charge? And what if that vehicle not only already had a fuel efficiency equivalent to 0.65 litres per 100 km, but also could recharge its batteries for free, from the sun? Sounding a lot more tempting, isn’t it? That’s certainly what Capricorn Member Andrew McLean thought when he first heard about the Aptera—the US-made solar-powered vehicle being marketed as the world’s first “never charge” transportation solution. Andrew, formerly the owner-operator of Triple C Mobile Mechanix in Brisbane’s North, was so sold on the Aptera, he reserved one and became an ambassador for the company. “When I was an apprentice, they told us that one day we would be driving cars that would run on 10% of the energy they do now,” Andrew said. “I actually didn’t believe them but then I saw this and I thought, ‘it’s here’”. “It’s got a 100 kW battery, so you can travel one charge from Brisbane to Cairns or Brisbane to Adelaide. You can get 20,000 kms a year, just from leaving it in the sun.” So, what’s the catch? Firstly, it’s a two-seater. Secondly, it’s not technically a car. In the US this zippy three-wheeler is classified as an autocycle. In other countries, it’s considered a motorcycle. In Australia, it’s a motor tricycle—which means it can be licensed for use on the roads although, technically, under current laws, the driver might be required to wear a helmet. In the US, those laws are already changing to exempt the Aptera from helmet laws. Does the classification of the vehicle bring with it other limitations? Just how practical is the Aptera? “People say, ‘it won’t do this; it won’t do that’,” Andrew said. “Look, it won’t drive 40 ton of cattle over the Nullabor for you either. Those arguments are ridiculous. For a commuter, it’s perfect. The average person does 30 km a day commuting. You drive it to work, park it in the sun, and at the end of the day you’ve got 55 km worth of free fuel. 55 km every day. That’s insane.” Let’s dive into what the Aptera offers. Firstly, the range. It goes five times further than most other EVs and the company says the average driver will only have to charge the vehicle about three times a year.
2 2 CAPRICORN IGNITION NOVEMBER 2023
It has a top speed of 162.5 kilometres per hour and goes from zero to 100 kmh in 4 seconds. “This is supercar stuff,” Andrew said. Made from ultra-lightweight composites, it weighs about 65% less than the average EV. It’s also stunningly aerodynamic. The shape mimics a dolphin and has a drag coefficient of 0.13. By way of comparison, a Toyota Corolla rates at 0.29 and a Tesla Model 3 at 0.23. The entire Aptera vehicle is more aerodynamic than the wing mirror alone on a Ford F150. It also comes with a range of safety features including a forward collision warning system, two airbags, four external cameras and parking assistance. It has all-wheel drive and anti-lock braking, uses 16-inch tyres, and has been developed to handle well in all weather conditions. The addition of a third motor on the rear wheel provides extra regenerative braking capabilities and allows for improved performance, handling, and traction. The company claims it makes it “better for driving and handling in snowy, off-road, or icy conditions”. If you do take it off the beaten track, there’s plenty of room in the boot for all your gear. The Aptera promo video actually shows it fitting a surfboard. There’s 0.92 square metres of space (almost as much as a Leyland P76, which at 1.01 metres squared could famously hold a 44-gallon drum). It also comes with an optional two-person fold-out tent, which extends from the boot. But recreational pursuits like camping trips aren’t likely to be the workaday use for the Aptera. Andrew believes they’re the perfect commuter vehicle for modern urban living. He is also absolutely convinced that they’re the future. “I think Aptera will sell a million of these pretty quickly,” he said. Some 44,000 people worldwide have put their names down for one so far. The vehicle is due to come into production at the end of this year, so we’ll soon find out if Andrew’s prediction is correct. The right-hand drive version is due to land in Australia in 2025—including the one Andrew pre-ordered. The base model costs US$25,900. Will the Aptera catch on the way Andrew hopes? Time will tell. If you want to learn more, head to aptera.us.
CAPRICORN IGNITION NOVEMBER 2023
23
your kids
Entertain this Summer!
V Razor A5 Deluxe Scooter
Whether you prefer enjoying the hot days and sunshine, or would rather stay indoors cooled by the air conditioning, Capricorn Rewards has the products you need to keep your kids busy and active over the school holidays.
PlayStation 5 Console
Ultimate Ears BOOM 3 Bluetooth Speaker
Uniden UH200-2 UHF 2-Way Radio (2 Pack)
EverEarth Large Work Bench with Tools
Bestway Kids Above Ground Pool 580 Litre
12.9-inch iPad Pro Wi-Fi + 256GB
Products subject to availability.
Don’t forget to order your e-vouchers! The perfect last minute gift delivered straight to your inbox. Make sure you order your e-vouchers before 18 December 2023# to ensure they reach your inbox in time to gift on Christmas morning.
Use your Capricorn Rewards Points and either print the e-voucher off or forward it to the recipient (or both!). As e-vouchers can be stored on the receiver’s phone, they won’t be forgotten or lost, making them the perfect gift option.
capricorn.coop/rewards *T&Cs apply. Products subject to availability. #The dates and times set out in this advertisement are a general guide only. No guarantee of delivery before Christmas is made and Capricorn will not be help liable for any failure to deliver items before Christmas, regardless of the date on which they order. 24 CAPRICORN IGNITION NOVEMBER 2023
Cruise bookings close 30 NOVEMBER
EXTEND YOUR STAY Join us in Waikiki for a fun-filled Convention week,
with a Hawaii Inter-island cruise from 11–18 May on the Pride of America.
STANDARD ROOMS FROM $7,399* AUD per person
INSIDE CABIN FROM $3,415** AUD per person
DON’T MISS OUT
Visit cap.coop/Convention2024
*For full details of inclusions see cap.coop/Convention2024. **Extension is not included in the Convention 2024 Packages. Extension tickets are available at an extra cost when purchasing your Convention tickets.
PREFERRED SUPPLIER PROFILES AUSTOWING QLD
1
YEAR PREFERRED SUPPLIER
Austowing is a professional towing company with zero hidden costs and the shortest waiting time. With a focus on providing efficient and cost-effective solutions to the customer, Austowing uses the best technology to make the process easy. Using the website or the app, customers can easily and quickly complete an online quote or booking. The company’s dedicated depots also utilise cutting-edge handling systems to ensure productivity and safety. Austowing provides a comprehensive heavy haulage transport service and specialises in agricultural, mining and construction equipment. Every towing job is completed with the utmost care by their experienced team, with machines, harvesters and other vehicles successfully towed on a daily basis. The next time you need a tow, remember that Austowing is just a call away.
austow.com.au
2 6 CAPRICORN IGNITION NOVEMBER 2023
DIESEL DISTRIBUTORS AUSTRALIA
6
YEARS PREFERRED SUPPLIER
As Australia’s leading wholesaler of diesel fuel injection components, Diesel Distributors is committed to supporting the industry now and into the future. They distribute quality brands, including Bosch, Continental, Delphi, Denso, Direction Plus, Standyne and more. Diesel Distributors have passionate staff who provide exceptional service, quick response times and rapid ontime deliveries. Committed to only distributing quality products, customers can trust the source and authenticity of the products they receive. Located in Brisbane, Sydney, Melbourne, Perth and Townsville, customers can expect to receive exceptional service and expertise in diesel diagnostics. Diesel Distributors is a trusted national supplier for those looking for highquality diesel-related products.
dieseldistributors.com.au
THE KEY GUYS QLD
6
YEARS PREFERRED SUPPLIER
The Key Guys have over a decade of experience and are considered a leading player in the automotive locksmith industry. Their commitment to innovation and excellence has earned them a place as a trusted Preferred Supplier. By rigorously testing the latest products and technologies, this dynamic company stays ahead of industry trends and ensures customers receive topquality solutions. The latest equipment, along with the team’s considerable expertise, allows them to provide customers with a top-notch service. Their customer-centric support and quality service also speak to their commitment to excellence. Actively engaged in the locksmith community allows The Key Guys to be leaders in the industry, contributing to their growth and maintaining a forwardfocus vision for the future.
thekeyguys.com.au
TOTAL PARTS PLUS AUSTRALIA
15
YEARS PREFERRED SUPPLIER
Total Parts Plus is a family-owned business that offers recycled, reconditioned and aftermarket auto parts for all vehicles, all backed by a 6-month warranty. Their ‘No Fuss’ warranties ensure peace of mind for customers and demonstrate that Total Parts Plus emphasises reliability and convenience when it comes to the purchase and installation of recycled auto parts. With over 40 years of experience, they excel in both customer service and comprehensive parts knowledge, always ensuring accurate orders with their first delivery. Their commitment to quality includes rigorous testing and maintenance. As Australia’s largest auto parts recycling group, this well-established company has access to over 1 million used panel and mechanical parts. Capricorn Members can benefit from their top-quality auto parts, extensive expertise, an impressive range of inventory, nationwide warehouses and multiple deliveries daily. totalpartsplus.com.au
WESTERN SUBURBS AUTOMATICS QLD
5
YEARS PREFERRED SUPPLIER
Western Suburbs Automatics is a family-owned and operated business staffed by highly qualified mechanics capable of servicing all automatic transmission or general mechanical servicing needs. With a focus on always providing affordable and quality servicing and repairs to all customers, Western Suburbs Automatics staff are experts in automatic transmissions. Services offered include automatic transmission servicing and repairs, mechanical repairs, oil cooler kit installations, air conditioning repairs and more. Servicing all makes and models of car, including 4WDs and European cars, their professional and knowledgeable team will ensure that your car receives the highest level of care and attention. Western Suburbs Automatics is your one-stop shop for all automatic needs.
wsautomatics.com.au
CAPRICORN IGNITION NOVEMBER 2023
27
A SMARTER DIGITAL FUTURE For every business, working smarter and not harder is the ultimate goal. The obvious question, then, is how can small and medium businesses make digital decisions that lead to this outcome?
O
ptimising and automating key areas of your operations can improve efficiency, reduce errors, and free up valuable time, allowing you to focus on strategic activities that drive growth. But as more businesses navigate digitising and automating their business, it’s critical to know the difference between good and bad process implementation. And it’s just as important to understand the value of a business management platform approach to workflow automation.
How to implement workflow automation ALLIANCE PARTNER
It’s important to avoid a piecemeal approach to workflow automation so you don’t end up with a plethora of point solutions that don’t integrate well with each other. Disconnected systems cost businesses:
Financially in software subscriptions and integration costs;
Strategically in missed insights,
with the systems not “talking” to each other; and
In lost productivity, with too much time spent on manual workarounds.
The best way to implement workflow automation is to choose a business management platform that brings all your key workflows together in one place. This way integration is seamless, user adoption is quick, and workflow automation across functions can give your business transformative efficiency and productivity gains.
2 8 CAPRICORN IGNITION NOVEMBER 2023
Manage your key workflows in one place
The MYOB business management platform
Not all automation is created equal
Automation drives better business outcomes as it does exactly what it’s configured to do, without the risk of human error. For your business this may mean:
Looking for seamless automation? The MYOB business management platform manages your key workflows together in one place and caters to the diverse needs of small and medium businesses.
While automation provides numerous benefits such as cost reduction, improved efficiency, and greater accessibility, it’s also essential to tread wisely to ensure your business realises the potential payoff.
Better customer service Workflow automation software can track all customer interactions, helping agents better serve your customers. Customers won’t have to repeat information they’ve shared in previous interactions, and agents can refer to past conversations to demonstrate that they’re paying attention.
Cost savings Automating simple tasks saves time and money. Once you’ve set your “if this, then that” business rules, tasks can move forward with little to no human input. For example, you can auto-approve supplier invoices or employee time sheets if they meet certain criteria, or route them for approvals or exception management if they don’t.
Greater visibility into
operational performance With workflow automation, you don’t have to ask team members about the status of tasks — you can just access your dashboard to see what’s happening across the business. You can also run reports to see how you’re performing in key areas, such as in managing your inventory, resolving support tickets or completing projects on time.
Improved accountability Your workflow can route tasks to individuals, send reminders and notify others if action items are not completed within a set time frame. This sets accountability for deliverables, making sure things get done so your business can continue to run smoothly.
1. Efficiency and productivity: Seamlessly integrate and automate key workflows across your business — from managing your customers and employees, to overseeing your supply chain and projects, to taking care of your finances, accounting and tax. 2. Real-time insights: Get real-time financial data, enabling informed decision-making. With analytics and reporting features, businesses can monitor their performance, identify trends, and make strategic adjustments. 3. Seamless integration: Create a central platform to manage your business, reducing complexity and boosting efficiency. Manage your key workflows all in one place, giving you a complete picture. 4. Scalability: As your business grows, MYOB grows with you. Scalable features can accommodate businesses at different growth stages. 5. Security: A reduced number of applications means fewer potential entry points for hackers and a smaller security risk profile. MYOB uses advanced encryption and multifactor authentication to keep your sensitive business information safe. Automating and streamlining all these areas (and more) can improve your operational efficiency and help you achieve better results. Remember that the goal of automating key workflows is not to replace human involvement. Rather, it’s to free up time so you can focus on strategic activities that drive growth and customer satisfaction.
Your future success is not just about embracing the digital future. It’s about doing so to add value, improve efficiency, and create an experience for customers that keeps them coming back. Automating your business is a marathon, not a sprint, and an ongoing piece of work as you grow and evolve. Remember, digitising is not just about adopting apps and software. It’s just as important to do it well to drive efficiency, profitability and growth. Talk to your accountant or financial advisor, or MYOB, to understand how to automate the right way.
Capricorn Members pay for one month and get six months of MYOB FREE*! Limited time only! Head to cap.coop/MYOB to learn more.
*Capricorn Members (including trial Members) only. Existing MYOB customers not eligible. Offer: Pay 1 month MYOB Business Pro or Lite base subscription and receive a further 6 months base subscription free (during which fees for Premium Features apply). Offer ends 1 May 2024 unless varied by us. Capricorn will earn a referral fee for any referrals of Capricorn Members taking up the Offer. Other exclusions and full terms and conditions visit cap.coop/MYOB
CAPRICORN IGNITION NOVEMBER 2023
29
TM
a i d n I r u o T i l Ho n r o c i r p a C
18 –
DELHI JAIPUR
OVERNIGHT FLIGHT
AGRA
RANTHAMBORE
INDIA GOA (2N)
024
rch 2 30 Ma
Enjoy an all-inclusive 11 night India holiday organised by Capricorn Travel and Wendy Wu Tours. Prices start from: $4,770pp* AUD (Twin) ex Perth $5,090pp* AUD (Twin) ex Sydney $5,110pp* AUD (Twin) ex Brisbane $5,080pp* AUD (Twin) ex Melbourne PACKAGE INCLUDES: Return international economy class airfare flying with Singapore Airlines All accommodation and meals for 11 nights All land transportation by AC vehicle Holi celebration in Jaipur on 25th March 2024 with local musicians, dancers, loads of fun and food Visit the Taj Mahal at Sunrise in Agra National English-Speaking Guide for the entire tour Two Jungle safaris into the National Park in Ranthambore E-Visa for India for Australian Passport holder and more
Book now, contact | travel@capricorn.com.au *Above prices include air taxes and are subject to change until time of issue for detailed terms please contact Capricorn Travel. Capricorn Holi Tour India March 2024 is subject to Capricorn Travel Terms & Conditions which can be found at cap.coop/tc
CAPRICORN
FUN ZONE SPOT THE DIFFERENCE 5 Differences To Find
Email your entries to ignition@capricorn.coop before 30 November 2023. Winners will be selected by a random draw of the correct Member entries occurring in West Perth on 1 December 2023. The winners’ names will be published in the February edition of Ignition. Please ensure you include your Member number and email address when submitting your entry.
LAST MONTH’S ANSWERS
September Winners 1st Prize - BRIT BITS AUSTRALIA - 4,000 Bonus Rewards Points 2nd Prize - INGRAMS CONTRACTING - 2,000 Bonus Rewards Points
WORD HUNTER Find the 15 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all! BRAKES
INDICATOR
CLUTCH
STEERING
DASHBOARD
SUSPENSION
ENGINE
TRANSMISSION
EXHAUST
TYRES
GEARBOX
WINDSCREEN
HEADLIGHTS
WIPERS
IGNITION
CAPRICORN IGNITION NOVEMBER 2023
31
Capricorn Rewards Points
Single Trade Account
Purple Pages
Instant trade credit
Access to wide range of Suppliers
Protection and insurance
If you know someone in the auto business who isn’t a Member then now’s the perfect time to Spread the Word. Simply pass on the lead to your Area Manager between 1 November 2023 to 31 January 2024, and when they join you’ll get 20,000 Bonus Rewards Points as a thank you.
join@capricorn.coop | capricorn.coop | 1800 327 437 The promotion is open to an Australian Capricorn Member who during the period of 1 November 2023 and 31 January 2024 refer a prospective Australian Capricorn Member to their Area Manager. Allocation of the 20,000 Capricorn Bonus Rewards Points (“Member Reward”) is subject to the referred prospect becoming a Member by 31 March 2024. Participation in the Capricorn Rewards scheme is subject to the Capricorn Rewards Terms and Conditions which can be found at: cap.coop/tc. The Member Reward is not redeemable for cash or transferable. For full promotion Terms and Conditions please visit cap.coop/tc Prospective Members initially join Capricorn on a trial basis. After successful completion of a trial period and having met the minimum required spend of AUD$12,000 p/a, they may become full shareholder member of Capricorn through the purchase of shares. Shares are issued by Capricorn Society Limited (ACN 008 347 313). No offer of shares is made in this promotion. An offer of shares will only be made in, or accompanied by, Capricorn’s Prospectus and any supplementary prospectus which is available on request or may be viewed at www.capricorn.coop/corporate-documents. Before making any decision to apply for shares, prospective members should consider the Prospectus and any supplementary prospectus. Any application for shares must be made on the application form in or accompanying the Prospectus.
