MARCH JULY 2022 2021
FUTURE RIDE ALPINE A4810
CAPRICORN
Stars STREAMLINING CLAIMS FOR MEMBERS New Repairer Networks!
TOP 5 FINALISTS ANNOUNCED
July 25-26
THE TIGER KINGSWOOD Charity, children and challenges.
Make your workshop a more rewarding place to work.
Upgrade the staff kitchen with a new Bugatti Diva Espresso Machine. Just one way you can use your points with Capricorn Rewards.
Spend your points at capricorn.coop/rewards
Participation in the Capricorn Rewards Program is subject to the Capricorn Rewards Terms and Conditions available at capricorn.coop/tc. Products subject to availability.
CONTENTS David Fraser Group CEO
CEO’s message
We regularly hear how good competition is for business. Economic theory tells us it encourages businesses to produce their goods or services more efficiently, to continue to improve in order to attract customers and grow market share and profitability.
JULY 2022
5 Streamlining Claims for Members New repairer networks
6 Xmas in July Two day sale
But competition isn’t the be-all and end-all. Cooperation, though talked about far less often, can do every bit as much as competition to contribute to the success of any business. Capricorn is a prime example of this. Our Members — business people with shared interests — pool their collective power together. By working together, we create economies of scale that reduce costs and boost profitability, just as competition does. Collective membership enhances the individual. We often hear the phrase “competition is healthy”. While this is true, competition by its very nature also involves friction. It involves winners and losers. On the other hand, as a business mechanism, cooperation has a natural advantage: trust. You’re working with other businesses, rather than against them, to achieve your common goals, in your joint best interests. There are many reasons for competitors to cooperate. At the simplest level, it can be a way to save costs and avoid duplication of effort. Of course, in the automotive industry we actually see cooperation happening a lot. If a vehicle repair is too big or too risky for one repairer to manage, working together with another workshop may be the only option available. So, general repair workshops often sub work out to a specialist repairer (for example, automatic transmission work, wheel alignments, or electrical work). Yet at other times these businesses may also be competing with each other for the same customer. Cooperation is all about working together when it’s in your joint best interests — and it works most effectively when both parties feel they are receiving a benefit and risking nothing. That’s where the value is created. There are massive opportunities in cooperation, but when you’re used to thinking about the workshop down the road as a competitor it can be hard to get your head around the idea of cooperating. Ultimately, getting the right mindset requires choosing the right people. Cooperating with your competitor doesn’t come naturally, but if you’re prepared to think differently and give the risks and rewards careful consideration, you may well get an edge over those stuck thinking only about the competition. Because it’s not just competition that’s good for business, cooperation is good for business, too.
8 2022 KIA Sportage X-Line diesel
12 Alpine A4180 14 New Zealand 5000 Hydrogen-powered Supercar of 2035
Tasman Cup 38 years between a win!
16 The Tiger Kingswood
Charity, children and challenges
18 Rising Stars 2022 20 Preparing Your Top 5 finalists announced
Business
How to sell your business
Yours in cooperation,
22 Customer Service 24 Your Most Important Asset 3 things to teach every new staff member
David Fraser Group CEO
And how to protect it
All information, material and content in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information in this edition of Ignition you should consider the relevance of it to your own circumstances and, if necessary, take professional advice. Any opinions expressed in an Ignition article are those of the relevant individual author and do not necessarily reflect the opinions or views of Capricorn. Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including without limitation, any third party authored article or supplier advertisement in respect of which Capricorn merely acts as conduit) included in this edition of Ignition. To the fullest extent permitted by law, Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: i. reliance on any material in Ignition; or ii. any inaccuracy, error or omission in any material in Ignition.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 3
GOLD RUSH WINNERS ANNOUNCED!
Parts Connection Preferred Supplier Bonus Points Promotion Capricorn Preferred Supplier, Parts Connection, continues to give back to Members with their generous prize pool of Capricorn Preferred Supplier Bonus Points worth $30,000. Members who purchased from any Parts Connection supplier received a lucky gold nugget card which put them in the running. The list of lucky winners this month include; 100,000 Preferred Supplier Bonus Rewards Points • Castle Panelbeating • Auto Bro Ltd • Crane Panelbeaters • Howick Pakuranga Panel & Paint A big thank you to all Members who participated in the campaign! There is still plenty of opportunity to win, so keep getting your gold nugget cards.
Calling all
Member Rides
Get your ride featured! Send us an email to ignition@capricorn.coop and let us know about your project car! Don't forget to send us some good quality photos too!
IT’S 9,000 PLUS AUTO REPAIRERS... ...who have each other’s backs
Join us!
Capricorn Members can access mutual protection that unlike profit driven insurance, is owned by and run for, the same auto repairers who are part of it.
See how you’re better off with mutual protection through Capricorn Risk Services. 0800 555 303 | info@capricornrisk.com | capricorn.coop/risk Products sold through Capricorn Risk Services Pty Ltd include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services via capricornrisk.com. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd as a member broker of PSC Connect NZ Limited. Capricorn Risk Services is a registered financial services provider (390466) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).
TM
MONDAY 25 JULY - TUESDAY 26 JULY 2022 SAVE ON SELECTED CAPRICORN REWARDS. Starts 9am on Monday 25 July until 5pm on Tuesday 26 July, but only while stocks last.
Spend your points at cap.coop/rewards Special offer valid from 9am (NZST) 25 July 2022 - 5pm (NZST) 26 July 2022 but only while stocks last. Participation in the Capricorn Rewards Program is subject to Capricorn Rewards Terms and Conditions available at capricorn.coop/tc
Xmas in July
25-26 July
Here are some of the fantastic products available during the Xmas in July sale
Tefal XXL Easy Fry Grill & Steam Air Fryer
Apple AirPods Pro with MagSafe Charging Case
Saben Tilly Crossbody
Probook 450G8 I5Nv 8G 256G Fhd 250 Nosd W10P
Samsung Galaxy Tab A8 64Gb Wifi Gry
Bose QuietComfort Wireless Noise Cancelling Earbuds
Weber Baby Q1000
*Products subject to availability.
capricorn.coop/rewards Participation in the Capricorn Rewards Program is subject to the Capricorn Rewards Program Terms and Conditions which can be found via the Capricorn website.
Bodum Bistro 300ml Double Wall Glasses
DRIVELIFE
2022 KIA SPORTAGE X-LINE DIESEL Written by DriveLife
Ah, the Kia Sportage. It feels like one of those under-the-radar cars that sell in very reasonable numbers, but they aren’t necessarily the first medium-SUV you think of. That’s not to say it isn’t a competent SUV. While we haven’t driven one for 6 years, I still recall it as being a well-put-together SUV, and a great all-rounder. For the 2022 model year, Kia has gone hard-out with an upgrade to bring the design into their current look, as well as tech upgrades and a new interior. As a nice surprise, Kia is bucking recent trends and includes four diesel models in their eightmodel Sportage line-up. Time to put the top-spec 2021 Kia Sportage X-Line Diesel to the test.
WHAT’S IN THE 2022 KIA SPORTAGE RANGE? There are eight models to choose from in the Sportage line-up, four with petrol and four with a diesel option: 1. LX Urban: $39,990 2. LX Urban Plus: $41,990 3. Deluxe: $49,990 4. X-Line: $57,990 5. LX Diesel: $46,990 6. LX Plus Diesel: $49,990 7. Deluxe Diesel: $52,990 8. X-Line Diesel: $62,990 8 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
The LX Urban and LX Urban Plus are powered by a 2.0-litre, 4-cylinder petrol motor with a 6-speed automatic gearbox. The engine manages 115 kW of power and 192 Nm of torque and should return 8.1L/100km of petrol. These models are front-wheel drive — all other models are all-wheel drive. The Deluxe and X-Line have a 1.6-litre, 4-cylinder turbo-petrol engine, mated to a 7-speed dual-clutch (DCT) automatic gearbox. Power is 132 kW and torque is 265 Nm. Petrol consumption is listed at 7.2L/100km. The diesel engine is the same across the range: a 2.0-litre, 4-cylinder turbo motor with an 8-speed automatic gearbox. The diesel outputs 137 kW of power and 416 Nm of torque, with diesel consumption listed at 6.3L/100km in the combined cycle.
FIRST IMPRESSIONS Well, there’s no-one can say that Kia is taking a chance on its design with the Sportage. It’s out there, carrying Kia’s “Tiger” face, and a whole lot more angles and sticky-outy bits at the front.
Have they pulled it off? Opinions were divided, and one totally unscientific poll on the frontal design was torn 50/50. For me, I love it. It’s different, it’s sharp and edgy, and it looks great in the Jungle Wood Green that our test car was finished in. The rest of the design isn’t as edgy as the front, but it’s still very pleasing. There’s some nice symmetry around the back, with the taillight design mirroring the daytime running lights at the front of the car.
Side on, there’s some stylish sculpting and with those 19” alloy wheels and the green paint, it looks stunning from that angle. All in all, for me at least it’s high marks for the redesign of the Sportage.
THE INTERIOR We’ve been saying this about Kia for a while now: their interior has moved up into euro design style and quality. Everything in the interior of the car feels great to the touch, and the build quality is excellent. Even the “satin chrome” door handles are
both beautifully designed and made. They may be made of plastic, but they look quality and look gorgeous. It’s yet another design touch that Kia has done to lift the whole perceived value and status of the interior. There’s some nice “wood” (plastic) featured on the doors and dashboard, too. It actually feels quite nice, not plasticky at all, and doesn’t detract from the quality of the interior when that could happen, if done wrong.
Moving backwards, on the piano-black centre console, there are controls for Hill Descent Control, the 360-degree camera, transmission selector knob, the Drive mode/terrain selection knob, and other controls. It would have been nice to see something other than a piano-black finish in an area that’s going to have a lot of touching, as within days this area was full of smudgy fingerprints.
On the door — and possibly my only (small) criticism of the interior — is the drink bottle holder. It’s not made for anything large, and I had to force my drink bottle to go into the holder and drag it out again when needed. A small niggle, but a valid one.
The screen in front of the driver is pretty crisp and clear, and you can select from four themes. Three of these have digital but an analogue-looking speedo and rev counter, while the Dynamic theme is a bit funkier. Weirdly, the dynamic theme shows the revs as (for example) 1.7x1000 for 1,700RPM. Not easy for my poor brain to compute quickly, but who really looks at the rev counter in a diesel, anyway?
The driver has alloy pedals and an alloy footrest in the X-Line model, and on the other side of the car is an average-sized glovebox. There’s an enormous panoramic sunroof in the X-Line, and that’s lucky as the interior is all black and pretty dark. I can only imagine what it’s like without that huge sunroof. The sunroof is a tilt/slide affair and has an electric blind. The sunroof part doesn’t actually slide back that far, but the pop-up wind deflector does a great job of reducing buffeting on the motorway. One of the biggest visual and tech changes to the interior of the 2021 Sportage X-Line Diesel must be those two huge screens. The centre touchscreen is 12.3” and the dash screen is also 12.3”. The resolution of both screens is excellent, and Kia’s UI system is simple and usable. Admittedly, a few times during our test the centre screen refused to come on when starting the car, but I expect this was particular to our test car. Under the AC controls is a Qi wireless phone charging pad, and like many Kia (and Hyundai) models we’ve seen lately, it includes a fan in the base to help keep your phone cool while charging. This area also has a 12-volt socket, along with a single USB-A port and a single USB-C port. It’s great to see some manufacturers are including both types for the time being. Above this area is a (piano) black sliding cover, so once your phone is on charge you can slide the cover down and reduce the temptation to look at it.
While this isn’t the Sorento, there’s plenty of room for all in the cabin of this car. Rear legroom is excellent, and headroom is good — if a little restricted by the electric sunroof. The wheelbase has been extended for this generation of Sportage, and it shows. Back seat passengers have access to a USB-C port on the backs of the front seats, as well as air vents in the centre console and some clothing hooks on the rear of the front headrests. The design of these “hooks” means they are pretty much perfect for holding a phone while it’s charging. They aren’t made for this but it works. The rear seat has a few reclining positions, so along with the legroom your rear passengers would have a pretty nice space to live for a long trip. The boot is on the larger side at 543 litres, and it’s a nicely usable space too. Under the floor is a full-size alloy spare, with space around it to put bits and pieces that we all drag around, but never use. The X-Line has an electric tailgate, operated by the key fob, by a button on the dash, or by simply standing next to it for three seconds with the key fob in your pocket. On the whole, this is a welcome feature especially if you were standing there with arms full of groceries and didn’t want to start kicking your foot under the car, as some other brands do. But it did catch me out a few times when I C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 9
that you can select from Off, Sport, Normal, or Enhanced, and the engine sound will change for you. Or so it should, at least. I couldn’t notice any difference at all, and neither could any passengers I had. Nice try, but needs work — or simply don’t worry about it. The engine sounds just fine as it is without any digital enhancement.
was standing near the rear of the car and wasn’t expecting the door to open.
THE DRIVE On getting into the driver’s seat, I think if there was one thing I was thankful for it was that Kia has not moved to haptic controls for the steering wheel. We’re seeing so many Euro brands doing this, and if there’s one thing that doesn’t work on a car, it’s haptic controls on the steering wheel. Kia has some of the simplest and best steering wheel controls out there, and basically, they haven’t changed — and they don’t need to. If it ain’t broke, don’t fix it, and Kia has obviously taken that to heart. On heading away from the dealership, I was so happy that Kia has stuck with offering a diesel model. While it’s not the most modern or nonpolluting diesel engine, it’s extremely smooth and oh so torquey. This car is a joy to drive if simply for that diesel engine. It’s also relatively quiet, perhaps a little rattly at idle but only just so. On the day-to-day, it’s a model of excellence and if I was in the market for a Sportage, I’d only be looking at the diesel. It really is that good of an engine. Mated to that engine is an equally excellent 8-speed automatic gearbox. Some of the petrol models have a dualclutch automatic, so this is another reason to go diesel — they all come with a straight 8-speed auto. Kia’s dual-clutch automatic is not the smoothest at low speeds, whereas the X-Line is smooth all the way. It holds the gears nicely too, making the most of that 416 Nm of torque. I think one of the main takeaways for me on this car is that the motor/gearbox combo is an excellent match. Kia has added “Active Sound Design” to the settings for the Sportage. This means 1 0 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
Still on sounds, as usual, there’s Kia’s Quiet Mode for audio. In this mode, volume maxes out at 25% and is delivered to the front speakers only. This is ideal for those with babies or toddlers who are crashed out in the back and you simply DO NOT want them to wake up but still want your tunes. Audio quality in general is very good. Not exceptional, but should be good enough for most drivers. As mentioned, the steering wheel controls for the audio are near-on perfect, but the passenger also has control via the knobs on the centre of the dash. Those knobs and the soft buttons between them are dynamic. There is a small icon that shows an AC fan lower down, and a SatNav icon high up. Depending on which one you touch will change the buttons and knobs. So if you have it on SatNav, the knobs are for volume/track (or station) selection and the buttons will relate to audio, but if you touch the AC fan icon, the knobs control the air temperature and the buttons now change to relate to AC. It’s a bit of a mindset change, but it works well in practice. Other sounds? Wind noise is reasonably well subdued, as is road noise. The tyres can get a bit vocal at times — especially on coarse chip seal and sometimes on asphalt as well — but overall, the cabin is well insulated. On the motorway, the diesel engine is almost imperceptible. Motorway driving is really where the 2022 Kia Sportage X-Line Diesel shines. With gallons of torque, a quiet motor and an
excellent automatic gearbox, motorway travel is too easy and extremely pleasant. I could see this car nailing a Wellington to Auckland trip in comfort — and not using much diesel to boot. In fact, while Kia says that this model should use 6.3L/100km of diesel in combined use, over 700km of driving I got 7.4L/100km out of it. Okay, this is more than the manufacturer, but still an excellent result for a 2-litre motor. The car showed 700 km of range when I picked it up, and after 700 km of driving, it still had almost 100 km of range left. All the more reason to avoid the petrol models, which are stated at between 8.0 and 9.0L/100km? I believe so. While none of the Sportage models has adaptive LED headlights, they are very good regardless. Spread and depth are excellent, and there is the automatic highbeam option which actually works very well. This model is fitted with Remote Parking Assist, for getting the car into or out of tight car parks. Let’s say you return to your Sportage X-Line Diesel, and some jerk has parked so close to your Sportage that you simply can’t get in the car. You can use the buttons on the key fob to move the car, without you in it. The buttons will start the engine, and then you can move it forward (or backward) until you can get into the car. If someone walks in front of the car, it will stop so there’s no danger of running someone over. It’s a bit fiddly to get the system working — the car has to be locked first, so if it’s unlocked, you need to remember to lock it, and then press the button to start the engine. Still, it’s there and I can see some use for this system in certain circumstances. As well as not running over someone using the Remote Parking Assist feature, the car has oodles of other safety systems. We seemed to have finally crossed a line here, where safety systems are maturing to the point where they aren’t freaking out on the road when it’s not necessary. I don’t recall a time with the Sportage where it accidentally told me to brake or do something else when it wasn’t needed. The car does chime when you are approaching a school and that’s a nice touch — but there’s no indication that that’s what it’s for — I just worked out that was happening. A pop-up on the dash showing the reason for the “bing” would be great. There is blind-spot monitoring, naturally, and like some other Kia/Hyundai models, you can see your blind spots via the
DRIVELIFE
2022 KIA SPORTAGE X-LINE DIESEL
cameras on the mirrors that Kia calls Around View Monitor. When you indicate left, your speedo on the left will switch to the lefthand camera so you can check there is nothing there you can hit. Indicating right, the rev counter changes to the right-hand camera. It works brilliantly and adds a nice comfort level to your driving experience. This camera system came runner-up in our 2021 Best Gadget Of The Year award. Another safety feature that’s greatly appreciated is the haptic system for blindspot monitoring. Let’s say you are backing out of your driveway and a car is coming up on your left; the steering wheel will vibrate to let you know. There’s still an audible alert as well, but if you have your sounds cranked up too high, you might not hear it. Having the steering wheel vibrate for alerts like this is excellent. There are so many safety systems in the Sportage, we now take them for granted. For example, if you are parallel parked and go to open your door and there’s a car coming, you’ll get an audible alert to let you know. It’s systems like this that can save lives. Those two new screens are certainly lifting the bar — and expectations of buyers — in this segment. They’re a real talking point, and while the Kia UI doesn’t seem to have any sort of an upgrade with the screens, it works well and is pretty intuitive. There can be a little lag between screens, but overall it’s more than acceptable. The Sportage has Apple CarPlay and Android Auto, but you’ll still need to plug in a USB cable since it’s not (yet) a wireless system for this. I did try using a USB-C cable for Apple CarPlay, but the system wouldn’t let me, so I switched to a USB-A cable and all was well. We’ve said this before about some Kia models, but it’s strange that you can’t use the voice recognition system from the steering wheel button unless you have your
phone plugged in via a USB cable. So if you’re connected via Bluetooth and want to use voice recognition, it isn't going to work. Not the end of the world, but a strange anomaly. Since it’s the all-wheel drive (AWD) model, you do get some sort of control for light off-roading in your Sportage. The drive mode knob doubles as the terrain control, so pressing it down (instead of turning it) will let you pick from Snow, Mud, or Sand. There’s also Hill Descent Control for those muddy downhill slopes on your lifestyle block. Turning the knob adjusts your drive modes, and you can choose from Eco, Normal, Sport, or Smart. I’m happy to report the car remembers which mode you pick, so will stay in Eco mode for all time if you desire. Honestly, with so much torque you could leave this car in Eco mode 24/7, 365 days a year. I left it in Smart mode, so the car would choose for me, depending on the driving conditions and my driving style. Sport mode? Diesel engines and Sport modes don’t really go together. The last thing you want is the car to hold onto gears when you have so much low-end torque. The petrol and diesel X-Line models of Sportage have “E-Shift”, which is a drive knob instead of a selector. It works well in practice — compared to others — and is relatively quick to go into gear. I don’t think anyone is going to be able to stop all automatic transmissions moving to a knobtype selector, so you’d better get used to it. Handling on the Sportage is mostly very good, bordering on excellent. For what it is, it grips the corners well and doesn’t have too much body roll. It feels safe on the twisty bits, and that’s all you could hope for. The steering could use more feedback, but that isn’t what the Sportage is about.
DRIVER TECH
8
ECONOMY
9
HANDLING
7
INFOTAINMENT
7
INTERIOR
9
PERFORMANCE
8
RIDE
8
SAFETY
9
STYLING
8
VALUE
8
Handling is very good, great grip as you’d expect, not much steering feel but feels safe overall, competent, and user-friendly. The brakes are certainly up to this, and just on the day-to-day drive they are more than powerful enough for average driving and can be modulated perfectly.
SUMMARY I was expecting the 2021 Kia Sportage X-Line Diesel to be polished, refined and well-equipped, and I wasn’t let down. But I was surprised at just how good it has become. For me, the surprising thing was just how good that diesel engine and 8-speed automatic went together. Maybe it’s been too long since I’ve been in a diesel, but the pairing made everyday driving an absolute breeze, and very enjoyable. We’ve been huge fans of the Mazda CX-5 here at DriveLife for quite a few years, but there’s a very worthy contender for that title in the Kia Sportage X-Line Diesel. I went back over my notes again and again trying to find something worth putting in the “what we don’t like” section, but honestly, there was nothing. It’s an excellent SUV.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 1 1
FUTURE RIDE
ALPINE’S HYDROGEN-POWERED SUPERCAR OF 2035
1 2 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
We were promised zeppelins. For years science fiction writers had made it clear the future of travel would be filled with hydrogen-fuelled airships, floating over our cities like giant, inflatable cigar tubes. It never happened. Where did it all go wrong? Frankly, the Hindenburg disaster of 1937, when a hydrogenfilled blimp burst into flames, killing 35 people, probably didn’t do much good for the reputation of either zeppelins or hydrogen. Since then, we’ve really only flirted around the edges of using hydrogen as a fuel source — even at ground level. There are very few hydrogen-powered vehicles available on the market today, and very few of the ones that are available (the Toyota Mirai and the Hyundai Nexo) are on the roads globally. But as the world turns away from fossil fuels and searches for greener ways to get around, could hydrogen make a comeback? Alpine seems to think so. They’ve released designs for a two-seater concept car, the Alpine A4810, which they say would be powered by hydrogen. The vehicle was designed by Masters students at the Europeo di Design (IED) school in Turin, Italy. The students were asked to design a “super berlinette” for the year 2035. They came up with the A4810, a super sexy supercar that’s a little over five metres long, 2m wide and 1m high, with a 2.7m wheelbase. It has an aerodynamic silhouette, inspired by Formula 1 race cars. “The bi-tone colours, matte black and carbon fibre highlights create a bold contrast with each part of the car, making them stand out according to their function: aerodynamic, mechanic or merely formal,” the company says. Why A4810? It’s a nod to Mont Blanc, which at 4810m is the highest mountain in Europe. (Perhaps that’s symbolic of the hill we have to climb to make hydrogen power commonplace?)
Being a concept car, there’s no information about power beyond the promise of that hydrogen powertrain. But expert observers have noted the design features twin exhaust outlets at the rear of the vehicle, which suggests Alpine envisages a hydrogen combustion engine, rather than hydrogen fuel cells powering electric motors. Alpine says the A4810 would be a high-performing vehicle in terms of both actual performance and environmental impact — a “light, yet powerful and agile” vehicle. It may yet be environmental factors that push hydrogen forward once again as a fuel for the future. Hydrogen does away with some of the disadvantages that currently exist with electric vehicles. You refuel in just a few minutes with hydrogen from a pump, just like a petrol car, so there’s no long recharge wait as there is with EVs. It’s also better for the environment than lithium-ion batteries, used in EVs, which generate several tonnes of carbon dioxide per battery during the lithium mining process. That’s the case even if the electricity the EV itself uses is 100% renewable. According to one report, if the hydrogen used in a vehicle like the A4810 were to be generated from renewable resources (for example, biomass), the lifetime emissions for that vehicle could be as low as 60g/km (compared to around 100 to 130g/km for an electric car). Clearly, neither the technology nor the infrastructure exists yet to make hydrogen vehicles commonplace. But many manufacturers are looking at it, experimenting with it and developing technology around it. While the A4810 might not be a vehicle we’ll ever see on a test track, let alone on our roads, its design is a clear indication that Alpine (and the next generation of automotive designers) think hydrogen needs to be part of the transition to clean energy. The future might not have zeppelins, but it might well include hydrogen.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 1 3
38 YEARS BETWEEN DRINKS FOR FORMER NZ CHAMPION By Paul Marinelli
It was indeed a very long time between drinks for the fastest qualifier and winner of the opening New Zealand Formula 5000 Tasman Cup Revival Series race held at the exciting Taupo International Motorsport Circuit on 15 and 16 May 2022. The victory went to Lola T332 driver Kevin Ingram at Taupo’s third and final round of this outstanding New Zealand racing series, that brings back the super-fast and thunderous open wheelers that dominated the global racing scene during the 60s and 70s. This historic domestic motor racing series has captured the imagination of race fans, teams and drivers from New Zealand and all over the world. Almost four decades had passed between wins for Ingram, which has to be some kind of global motor racing record. “That’s right,” the now retired former small-business owner said after his breakthrough win in the highly competitive historic New Zealand-based single-seater motor racing series. “It has definitely been a while.” “I won the New Zealand Formula Ford championship series title in 1983, but it would have been the year after that when I won my last race. That was 1984, which makes it 38 years! “So yes, I suppose you could say that it has been a long time between drinks!” Ingram said.
1 4 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
It was certainly a real red letter day for Ingram who reprised his early career nickname “The Feilding Flyer” by also setting the event’s pole position lap time of 1:26.550 seconds (just over a second quicker than the mid-1:27 second laps set by joint preby Paul Marinelli event favourites Steve Ross from Dunedin in his McRae GM1 and Aucklander Grant Martin in his Talon MR1/A). Ingram’s long-awaited return to the podium brings to mind some other major timeframes between wins for motor racing drivers who, like Ingram, may have believed that they would never walk onto the top step of a winner’s dais again. Recently retired world champion driver Kimi Räikkönen from Finland holds the distinction of having the longest timeframe between his first win and his last in Formula One. He won his first Grand Prix at the 2003 Malaysian Grand Prix and his last at the 2018 United States Grand Prix — a span of 15 years and 212 days between the two! Italian Williams team driver Riccardo Patrese holds the record for the longest period of time between two race wins in Formula One, with more than six and a half years between his victories at the 1983 South African Grand Prix and the 1990 San Marino Grand Prix. Italo-American motor racing royalty Mario Andretti also had to wait a long time between drinks following his maiden Formula One victory at the 1971 South African Grand Prix and his second
win which came five years, seven months and 18 days later at the 1976 Japanese Grand Prix. He would go on to become the Formula One world champion in 1978 and he continued to race at the very top level in both IndyCars and Sportscars for two decades. Interestingly, Andretti’s 1978 Dutch Grand Prix win was the last Formula One race victory by an American driver. Now that is going to be a very long time between drinks when the next American Formula One race winner comes along. Given the discussions taking place in the sport at the moment, it may be an Andretti-owned team that will make this happen. Australia’s Supercars Championship has also seen some major delays between wins for some of its most notorious star drivers. The most notable was the delay leading up to Paul Morris’ 2014 Bathurst 1000 victory, which came 13 years and 88 days since his last win in the series. Legendary Australian racer Colin Bond also had to wait a long 11 years and 258 days between wins during his career, and New Zealand born superstar Jim Richards endured an 8 year and 109 day delay between victories. He was closely followed by Lee Holdsworth whose Bathurst 1000 victory last year came 7 years and 243 days since his last trip to the top step of a winner’s podium. If there is an important moral to this story, this is it — never give up!
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 1 5
THE TIGER KINGSWOOD: CHARITY, CHILDREN AND CHALLENGES
There was a time when Michelle and Jarrod Bell thought their 1975 HJ Holden Kingswood wagon might be cursed. The owners of Eureka Truck Repairs in Gundagai and their three children were 65 kilometres into a 2000-kilometre charity drive in March this year when they suffered the first of three mishaps in one day.
“He took our kids in his brand new Landcruiser until we sorted the windscreen out,” Michelle said. “They sort of bailed on us and said, ‘yeah, we’re not coming in the car’, so that was nice of them.”
The bad luck started with a smashed windscreen shortly after they’d left Dubbo, the starting point on the four-day drive through regional New South Wales.
The kids, aged six, nine, and eleven eventually came back when they ran out of juice for their electronic devices. Their chargers were in the car, after all. But they had to wait—because the dramas weren’t over for their parents. After the windscreen had been sorted in Gilgandra, their five-speed HJ started losing power between Walgett and Lightning Ridge, their first stop for the night.
“I reckon it was a rock from a car, but not the car directly in front,” Michelle said. “We honestly didn’t even see it. It just scared the crap out of us.” Michelle and Jarrod’s three young kids abandoned their parent’s tiger-fur-covered Kingswood wagon and jumped in with one of the organisers of the charity drive.
1 6 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
Thinking the carburettor was to blame, they started taking it apart only to realise that the fuel line was kinked. With that sorted, they were back on the road. They blew a tyre about 20 minutes later.
No windscreen, in the dark, more than an hour late for dinner and with an old jack that wasn’t up to the job. Luckily the charity drive’s support vehicle was following closely behind. With the tyre sorted, they finally made it to dinner nearly two hours late. Thankfully that was the end of their bad luck. The rest of the charity drive, which raises money for the Royal Flying Doctor Service and helps local businesses, was plain sailing. The four-day charity drive started several years ago as a warmup event for its organisers before they took part in the much bigger Outback Car Trek, which also raises money for the RFDS. Michelle and Jarrod are keen to join the Outback Car Trek, which is why they bought their HJ a few years ago, but Michelle isn’t ready just yet. “I’m one of those people who can’t leave their kids with anyone yet,” she said. “When they’re a little bit older, we’d like to leave the kids with mum and go on the big one.” Michelle and Jarrod, a diesel mechanic, started Eureka Truck Repairs in Gundagai six years ago, after Jarrod realised the town and surrounding area needed his services. They sponsor the local rugby league team, the Gundagai Tigers, which is partly why their HJ is covered in tiger fur. “It’s like their mascot,” Michelle said. “We take it to their footy games and it’s got sirens and hooters on it. The kids love to climb it and pat it. It’s pretty fluffy. Everyone pulls up and has photos with it.” But the other reason is for a bit of feline fun on the charity drive. “We go with a bunch of people and they’ve got a bunch of dog cars covered in dog fur,” Michelle said. “We stuck some tiger fur on it (the HJ) and now we just have to keep it dry so it doesn’t rust out underneath.” Michelle said their HJ was the “sister” car of the previous Kingswood they had: an HQ sedan. The HQ and HJ had belonged to two friends who had taken them on the KidsFix charity drive. Michelle and Jarrod bought the HQ first, but stayed in touch with the owner of the HJ because Michelle preferred a wagon. When they sold their sedan, Michelle contacted the owner of the HJ, who reduced the sale price from $11,000 to $6,000 because he knew they would also be using it for charity. Despite the wagon’s shaky start on its first charity run this year, Michelle is confident it can handle the bigger and longer Outback Car Trek. But that’ll be in a few years, when she feels more comfortable leaving the kids with her mum. For now, the HJ spends most of its life supporting the local rugby league team. It’s a perfect fit, as the Bell family loves its rugby league, especially the youngest son, Jakeb, who plays for the Gundagai-Adelong Tigers under 7s side. “We bought him new footy boots last weekend and he’s been sleeping with them,” Michelle said. “He’s a bit of nut case,” she laughed.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 1 7
T FU
UR
RECOGNIS
EADERS EL
EE FF O R T
RD WOR K| D HA RE TA I N
|
AR W RE
CAPRICORN
TOP 5
Stars
RISING STARS ANNOUNCED
After another difficult year choosing the best from the best, the Rising Stars top 5 finalists have been announced. As in previous years, we read so many nominations of apprentices who are already acting as leaders in their workshops. We heard from many Members, incredibly impressed with their apprentices who have been taking on advanced jobs normally reserved for qualified repairers. Others were also stepping up when it counted, running the workshop on their own in times of crisis. And we were inspired by the many nominees who have overcome difficult circumstances to stay dedicated to developing their craft and repaying the faith their workshops have shown in them. Again, the outstanding passion and commitment to customers shone through brightly. It’s incredibly heartening to see such a high calibre of nominations, and it’s fantastic news for the industry to see so many promising technicians becoming ready to lead the industry in the future. Rising Stars Judge and Capricorn CEO Automotive, Brad Gannon, stressed the value of supporting apprentices.
1 8 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
“Completing an automotive apprenticeship is no easy undertaking. The qualified technician shortage highlights how important it is to train the next generation and support our apprentices, creating a pipeline of talent for the future. “Capricorn Rising Stars is an easy way for Members to show their apprentices that they have a bright future ahead of them, to maintain their passion for automotive and keep them committed to a long career in the industry.” However, there can only be 5 finalists. We are proud to announce the following finalists for the 2022 Capricorn Rising Stars competition: Jackson Vogelsang, Chelsea Bowers, Harrison Oastler, Jessica Smith & Marama Thompson. Stay tuned for the August edition of Ignition for the overall winner. Capricorn would also like to thank our program sponsors — Castrol, Repco and The Workshop Whisperer — who kindly donated some generous prizes for the winners and their nominating workshops.
A N
ER,
N Q KO O L C
AR
S
A
O
MS
S
TIVE
STO
RIS
KU
EA
O
A
L ST
D
B
S
MO
IR PA
SO
RD
TO
RE
JAC K
O H N E DWA
N
O
W
S, J
HAR
RA
ER
LS
UC
CHE
, FLEURIE
N
ANG
U
O
G
S EL
SH
V
MEET THE TOP 5 FINALISTS
What their employer had to say:
What their employer had to say:
What their employer had to say:
Jackson has a great work ethic and is willing to take on any challenge and will often stay back late or work on a Saturday to get a job finished.
Chelsea consistently proves to us that she is dedicated, hard-working and thoroughly passionate about the automotive industry.
Harrison is an outstanding employee showing a great attitude and eagerness to always learn.
UT
O
M
O
M
O PS
N, A
U TO S U P
ER
SH
O
E R OT E
MARA
EU
VE
PP
TI
TH
, HARRIS A
MA
ITH
JE
IC
A
SM
O
SS
His skills and abilities are extremely developed and we are very grateful to have Jackson within our team.
He sets a high standard for all apprentices and even his trainers have commended him on his outstanding ability.
She takes initiative in finding and scheduling extracurricular training to broaden her knowledge base and improve her mechanical skills and understanding.
CH
What their employer had to say:
What their employer had to say:
Jessica has definitely shown us that girls do belong in the workshop.
Marama is a super star. Her mechanical aptitude is the best I have seen in my 16 years in the trade.
She puts in 100% and has given us faith that there are still hard working youth willing to get their hands dirty, learn a trade and take pride in their work.
Her customer service is second to none, she always shows up early and is one of the last to leave, and she is always willing to learn and better herself.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 1 9
Preparing your business for sale by Geoff Mutton Whether you’re winding down ahead of retirement or changing business direction, selling your business will be a life event that can have a major impact on your financial security. The process of selling a business can be broken down into two very distinct phases: •
Phase 1 - preparing the business for sale
•
Phase 2 - listing the business for sale and completing the transaction
Getting the business prepared for sale can help the sale process run smoothly as well as give the best chance of getting the price you want. So, if you’re thinking of selling within the next three years, start planning right now. Here are steps you should consider taking: Talk to your accountant Your first point of call should be your accountant. Organise a meeting and let them know of your plans. All Accountants have been through this before with other 2 0 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
clients and they will be able to provide practical advice. In addition, they should advise you about tax considerations, help with preparing a financial statement and put you in contact with solicitors and business brokers. Talk to a business broker Some people prefer to sell their business on their own, but experience tells us that a business broker will make sure there are no pitfalls or traps when the sale gets to the pointy end. It is recommended you talk to a couple of brokers well in advance, to allow plenty of time to form a trusting relationship well before the sale. Just like accountants, brokers will have lots of advice, so you need plenty of time to act on their suggestions. Remember, you will still most likely be working in your business, so making time for these sessions is very important. Get financial statements in order The first thing any prospective buyer is going to want to see is the financial statements of the business, and not just the last financial year. They will want to see the last three years at a minimum. This is why talking to your accountant
well in advance of actually listing the business is so vital. Spruce up the presentation You wouldn’t sell your house with junk lying around and paint peeling off the walls, so don’t try and sell your workshop while it’s looking neglected, like a bomb has hit it. Give the workshop a spring clean, get rid of excess junk and make it look as inviting as possible. A fresh coat of paint is cheap and can do wonders. Update the procedures manual Taking over a business is extremely daunting, so the more documentation that exists on how the business is conducted, the more appealing it will be to a prospective buyer. At the very least, a procedures manual will be essential, so if there isn’t one already, add this chore to your list of preparations for sale. A procedures manual contains things like a list of preferred suppliers, security and alarm details and many other simple things that have been taken for granted over the years. A potential buyer will be able to visualise themselves operating the business just by the detail contained in a good manual.
Get the customer database in order The customer database is the most valuable asset of the business, so make sure it is up to date with as much information as possible. The database must contain full name, address, mobile number and email at the very least. The database must be easily accessible to a new owner. A buyer might think twice if they discover that the database resides in an old MS-DOS system that can’t be sorted or exported to a modern platform. Formalise all agreements Make sure all employees have up-to-date and signed job agreements or contracts. This doesn’t mean that employees can’t leave, but it shows good management that will be appreciated by a buyer. Significant trade or fleet accounts should be formalised and documented. Check lease security The last thing a potential buyer wants to do is relocate the business within the first year or two of taking over. Check on the lease expiry dates and if they are within a year or two of term, negotiate with the landlord and solicitor to have leases extended, to give the new owner some reasonable security. If a long lease is already in place, let the landlord know of your plans because it is likely that the landlord may need to consent to an assignment of lease for your business premises to the purchaser. While a landlord cannot typically hold up consenting to an assignment of lease without a valid reason, it’s a good idea to keep them in the loop. You might even know the potential buyer History shows that the majority of small business sales are to someone already known to the business, like a competitor, an employee, a family member or an industry contact. If you have someone in mind, get on the front foot and delicately approach the idea. An employee might not be financially able to buy the business today, but with forward planning they may be ready in three years. Selling a business is a key milestone and life event. Executed properly it can set you up for a comfortable lifestyle and create a better financial future for you and your family. Therefore, it’s critical to get the right advice and start planning early to ensure you make the most of this opportunity.
This article does not, nor is it intended to, constitute legal, financial or other independent professional advice. Please consult your professional adviser before relying on any information contained herein.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 2 1
BUSINESS BUILDING
3 things to teach every new staff member about customer service Seventy-nine per cent of Members told State of the Nation 2021 they were very or extremely confident about the customer service they provide. But how confident are you that your newest team members are delivering the kind of service your customers expect?
“But by being attentive, I also make you feel comfortable. And I use the word comfortable deliberately because I’ve been to places before where you’re coming in to drop your car off and it’s actually awkward. It’s maybe 7 a.m., the staff are running between desks, and you’re just standing there waiting for them to notice you, and it’s awkward.”
We spoke to Disney Institute alum and customer service expert, Chris Smoje to get his customer service tips, tricks and techniques every automotive business owner or manager should be teaching every new employee—especially those not used to engaging with customers.
Being attentive is about making a customer feel welcome. • Be on the lookout for customers coming in • Let the customer know you’ve noticed them, even if you’re really busy • Welcome them and make them feel comfortable.
Be attentive
Be engaging
Chris’s first piece of advice is that any employee who engages with customers must be attentive to the customer and their needs.
The second piece of advice is for staff members is to engage with the customer. This isn’t about making cheesy small talk; it’s about having a conversation that shows you’re interested in the customer and care about them and their needs.
“If I’m being attentive to you (the customer), I notice you, I greet you, I make you feel welcome in the service garage or in the dealership,” Chris said.
2 2 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
“Taking your car to the mechanic is not like giving your order to a waiter,” Chris said. “Even a waiter probably asks how your day was before they
take your order. But a car is usually the second most expensive thing people own, so customers expect more of a two-way conversation with their mechanic or their service centre.” Chris’s advice is, ideally, to remember something about a customer that you can talk about. For example, if they’ve had a baby since they last visited. But you can also ask how their day is going or talk about the weather or the football—whatever you’re comfortable with and makes sense in the moment. Chris’s top tip for great customer service engagement is to make the information you need to deliver a part of the conversation. For example: • “Would it be easier for you if I sent a text or gave you a call to let you know the car is ready?” • “We’ve got a new coffee machine, if you’d like to help yourself before you head to work. It’s free!” • “We’ve been trialling a new brand of oil that’s better for the environment.”
Be warm Lastly, Chris said it’s important to be warm with the customer. “We all know what cold is, what it feels like to deal with a cold person,” he said. “There are three things a warm person needs to be.”
1.
A warm person is genuine. For example, when you say goodbye to a customer, don’t automatically say “have a great day”. It’s what everyone says, so it doesn’t sound like you mean it. Ideally, make your farewell specific to the person: “good luck with your exam”, “enjoy your holiday”.
2.
A warm person shows gratitude. Let’s be honest, your customer would probably rather be anywhere other than waiting in line for a car service. Show gratitude: “I’m grateful you’ve come in early”, “I’m grateful you’ve waited”.
3.
A warm person shows empathy. For the customer, there’s lots that’s inconvenient about taking a car in for any kind of service or repair. Let the customer know you’re doing your best to make it pain-free: “I think I’ve put the car seat back where it was. I hope it’s in the exact same position for you.”
It should all feel natural When you’re onboarding new customer-facing team members, it can be very tempting to provide them with something like a script for dealing with customers. Chris’s final piece of advice is to not be too prescriptive. “What ties all this together—being attentive, engaging and warm— is that it should feel natural,” he said.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 2 3
Protecting One Of Your Most Important Assets Every business owner knows how important it is to insure key assets such as buildings, plant and equipment. But what about your business’s most important asset — you? Your personal wellbeing is your livelihood. How would you and your business be affected should something happen to you, leaving you incapacitated and unable to work for weeks, or even months? Capricorn's State of the Nation 2021 found that 16% of businesses have only one staff member and 17% have a total of two staff. This means it is extremely important to protect yourself in case of an accident. Before illness and accidents happen, you can take sensible steps to protect yourself financially from the expenses and inconvenience they can cause. While worker's compensation covers your employees if they are injured or become sick at work, there is no such compulsory protection for business owners. A prolonged period without income could have a serious impact on your family, savings and lifestyle. This is where personal accident and illness cover comes in. It can protect you against lost income while you can’t be at work, and also help meet any medical expenses and rehabilitation 2 4 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
bills. This allows you to concentrate on getting better without the stress of having to worry about your personal finances. Depending on the type of policy you choose, personal accident cover may also compensate you for pain or suffering resulting from your accident, and for any inability to do things after your accident that you could do before. In the event of a serious, disabling accident, cover may extend to additional expenses such as alterations to property or vehicles and ongoing care costs. Capricorn Risk Services can help you access Personal Accident and Illness policies from specialist insurers. And best of all, policies that provide some protection re-lating to income for small business owners may be tax deductible, so ask your financial advisor to be sure. If you don’t already have Personal Accident and Illness cover, talk to your Capricorn Risk Services Account Manager about getting a quote. You owe it to yourself.
< Messages
Wynne’s Auto
Contacts
What’s the best way to keep customers in the loop?
Send them a text
Know any good SMS systems?
www.capricorn.coop/autoboost
Exclusive to Capricorn Members
AutoBoost your Customer Service Login to send text messages directly to your customers. Send job updates or schedule service reminders for the future. Login to capricorn.coop/autoboost Terms and Conditions Apply. The first SMS message sent in any given month will generate an admin fee of is $2 (+GST in Australia) and every subsequent message segment costs $0.15 (+GST in Australia)
TM
LITTLE WAYS TO WOW YOUR CUSTOMERS AND BUILD LOYALTY If you’ve been running a mechanical workshop for any length of time, you’ll know many customers don’t really understand their vehicles in any great depth. That’s why they come to you – you’re the expert, the person who is going to fix their problem and get them back on the road. That creates a huge opportunity to “wow” and impress your customers. You can really make someone’s day (and create a loyal customer) just by doing something that, for you, is very ordinary. How do you create a “wow” moment? It’s all in the details! Below are some examples of simple ways any workshop owner or manager can elevate their customer service but, first, let’s quickly explore what we mean when we say “wowing” customers. Customer service expert and New York Times bestselling business author Shep Hyken in his article “Wow is in the details” said “wow” levels of customer service and experience typically fall into our laps in the form of complaints or problems we can resolve – or isolated opportunities to just do something special. They can be “above and beyond” and over-the-top customer experiences.
it’s just a little above average. The key is consistency. Without that, there is no predictability, and that leads to a lack of confidence.” What does “amazing” your customers on a daily basis look like? Well, it’s a little bit more than providing free wifi and coffee in the waiting area. These days customers pretty much expect that as a minimum. Here are some ideas you can introduce as part of your ordinary, daily service that will help create a wow factor for your customers. If you’re already doing some of these, then great – you’re on the right track: •
•
So what we’re really talking about here is “amazing” our customers on a day-to-day basis. “Amazement is the consistent and predictable above-average experience that a customer receives from a company or employee,” Shep said. “And sometimes 2 6 C A P R I C O R N I G N I T I O N J U LY 2 0 2 2
•
Detail the car after you’ve serviced it. Customers really notice and appreciate getting into a clean car, and this can be a huge point of difference between your garage and your competitor’s. At the very least, return the car cleaner than it was when it arrived Walk the customer to their car, or bring the car to them. Compared to giving the customer their keys and sending them out to find their car in the car park, this gesture feels like VIP service. Even just holding the door open for them makes a great impression Give the customer your time at drop off and collection. When you
send a customer away quickly it can feel transactional, rather than like you care about them and their business. Spending 10 minutes running through the repairs and answering questions is often an excellent investment. •
Remember and use names. The sweetest sound to any person is their own name, so make an effort not just to memorise names, but use them. (Some people nickname their car, so you can even ask them for their car’s name and use that, too!)
•
Insist your staff say hello. Often your team will be out in the workshop and won’t see the customer, but if they do (for example, if they’re walking through reception or the car park) then they should say a cheery hello and “how are you?” It makes a memorable and positive impression!
•
Thank the customer for their business. When you farewell the customer, shake their hand and thank them for their business.
Take some time to think about what kind of detail you could introduce to enhance your customer’s experience. It doesn’t have to be a grand gesture, just one that makes the customer feel like they’ve received special service.
N R O C I R P A C
LAST MONTH'S ANSWERS LAST MONTH'S WINNERS 1st Prize - 4,000 points JJM Auto Service 2nd Prize - 2,000 points The Hub Automotive
Email your answers to ignition@capricorn.coop before the 25th of July. Winners will be selected by a lucky hat draw of correct entries. Please ensure you include your Member number and email address when submitting your entry.
WORD Find the 15 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all!
PARTS PREPARING STARS IGNITION SUPPORTING FINALIST MOBILITY KINGSWOOD
CHAMPION STREAMLINE POWERED GALA GROW COLLECTIVE NETWORK
C A P R I C O R N I G N I T I O N J U LY 2 0 2 2 2 7
Complimentary access to service data for over 34,000 vehicles
An invaluable Member benefit. Capricorn Service Data is the key to unlock online service information including manufacturer’s service schedules and an estimate calculator. You can also upgrade to the full Autodata service at the introductory price of $2* for your first month, and gain access to diagnostics and wiring information. Take advantage of this invaluable Membership benefit and find out more today. * All prices exclude GST. The first month pricing is only applicable to users who have not had the upgrade in the last 6 months. On completion of the introductory month you will be automatically rolled into a 12 month subscription at full price for the Diagnostic & Repair product charged monthly to your Capricorn account unless you contact Autodata before the end of your introductory period. The use of Capricorn Service Data is subject to the Capricorn Service Data Terms and Conditions available at capricorn.coop/tc
Login to cap.coop/servicedata
