Berkshire Care Services Directory 2014/15 by Care Choices Ltd

2014/15

Berkshire

Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

in association with

www.carechoices.co.uk

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BRIDGE HOUSE o f T WYFOR D

REGISTERED NURSING HOME

Bridge House Master Logo.indd 1

13/07/2012 13:34

Bridge House of Twyford – in the heart of the community Established in 1979 and set in extensive grounds on the edge of Twyford, this well appointed home offers excellent nursing and residential care. Bridge House is an attractive Georgian period home set in a tranquil location enjoying stunning views over the River Loddon and the open countryside beyond. Good local and regional public transport links, together with the excellent amenities of Twyford, are within easy walking distance. The friendly and experienced staff have established a reputation of providing high quality nursing care. A variety of bedrooms and suites within the home provide attractive views and with attentive staff assure a comfortable stay, being well supported and cared for.

You are welcome to drop in and view the home anytime, or call our home Manager, Anne Edwards, to arrange a visit or to find out more information on: 0118 934 0777

Bridge House Nursing Home  64 High Street  Twyford  Berkshire  RG10 9AQ

Contents Introduction 4 How to use this Directory

Berkshire Care Association

Raising standards in care

Where do I start?

First steps and assessments

Helping you to stay independent

Local services, information and support

Making life easier in the home

Solutions, equipment and aids to help

Services for carers

Best practice care and support

Assessment, benefits and guidance

Care in your own home

Dementia

Paying for residential care

Understanding the system

How it can help

Important information

Further help and information

Living with dementia at home

Family support, respite and services

Paying for care in your home

Comprehensive listings by region

Understanding your options

Home care providers

Residential care in Berkshire

Useful contacts

Useful local and national contacts

Index 69

A comprehensive list of local agencies

Housing with care

The different models available

Specialist services

Disability care, advocacy and End of Life Care

Care homes

Types of homes and activities explained

Essential checklists Home care Care homes Residential dementia care

27 42 45

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Berkshire Care Services Directory, which contains information for adults looking for care or support within the County, whether you are paying for it yourself or receiving support from the council.

home may be the option that best suits your circumstances. What you can do to make life easier at home, what is available and how you can access it starts on page 9. A list of local home care providers who can help begins on page 31. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 27, another addressing care homes is on page 42 while one covering residential dementia care is on page 45. Comprehensive lists of care homes and care homes with nursing in Berkshire start on page 53. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 48.

Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme when you need to, or within a care home or care home with nursing environment. Your first step to accessing services is to arrange an assessment by your local Adult Social Care department to establish your specific needs. This is free, irrespective of your income, available to all and discussed on page 8. It will lead to determining if you are eligible for some financial support via a Personal Budget, which allows you to buy in your own support and take control over your situation. Often called ‘personalisation’, this model of social care puts you at the centre of the process and is discussed on page 8 .

As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 28 for those paying for care at home and 46 for those paying for residential care. You will find information on any benefits still available to you explained on page 19.

Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

Support or care to remain living in your own

For ease of use, throughout this Directory services are described as coming from 'Adult Social Care'. Details of your local Council's department are opposite.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction, however you would like care information presented.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Contacting your local Council

services and/or provide information and advice on other services that are available to them.

Bracknell Forest Council www.bracknell-forest.gov.uk

In an emergency For out of hours social care issues including child protection call: 01344 786 543.

Customer services Time Square Market Street, Bracknell, Berkshire RG12 1JD Tel: 01344 352000 between 8:30am-5:00pm Monday to Friday (not open at weekends or Bank Holidays) Email: customer.services@bracknell-forest.gov.uk In writing Easthampstead House Town Square, Bracknell, Berkshire RG12 1AQ In an emergency If you need to speak to a social worker outside normal office hours please contact the Emergency Duty Team on 01344 786543.

The Royal Borough of Windsor and Maidenhead (RBWM) www.rbwm.gov.uk Customer Service Centres St Ives Road Maidenhead SL6 1RF and York House, Sheet Street Windsor SL4 1DD Tel: 01628 683800 (8:00am-6:00pm Monday to Friday)

An online information point.

Access Services York House, Sheet Street Windsor SL4 1DD Tel: 01628 683744

http://ihub.bracknell-forest.gov.uk/kb5/ bracknell/asch/home.page

In an emergency Out of Hours Duty Team: 01344 786543

Bracknell Adult Social Care Hub

Reading Borough Council www.reading.gov.uk Reading Adult Contact Team (ReACT) is the first point of contact for older people and adults with disabilities who wish to access Adult Social Care Services. PO Box 2624 Reading RG1 7WB Tel: 0118 937 3747 In an emergency Outside normal office hours telephone the Out of Hours Duty Team on: 01344 786543. Slough Borough Council www.slough.gov.uk All contacts and referrals to Adult Social Care are made via The First Contact Team on: 01753 475111 (option 1) or by email: adultsocialcare@slough.gov.uk The First Contact Team will gather information and identify if someone is eligible to receive

A customer service centre contact form is available online at: www.rbwm.gov.uk West Berkshire Council www.westberks.gov.uk West Street House West Street Newbury West Berkshire RG14 1BZ Tel: 01635 42400 Email: info@westberks.gov.uk Market Street Newbury West Berkshire RG14 5LD Tel: 01635 42400 Email: customerservices@westberks.gov.uk Turnhams Green Park Pincents Lane Tilehurst Reading West Berkshire RG31 4UH Tel: 01635 42400

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Email: customerservices@westberks.gov.uk In an emergency Out of hours, please call the Emergency Duty Team on 01344 786543 for emergencies regarding social care for adults and children. Social Care info Point (SCiP) SCiP is the online West Berkshire Adult Social Care information point and provides details of services, organisations and activities to support adults in West Berkshire to live independently. Visit: http://search3.openobjects.com/kb5/ westberkshire/asch/home.page If you don’t find what you are looking for, or need further assistance please phone: 01635 503050 or email: ccenquiries@westberks.gov.uk

Wokingham Borough Council www.wokingham.gov.uk Adult Community Care Civic Offices, Shute End, Wokingham RG40 1BN Tel: 0118 974 6772 Email: wokinghamdirect@wokingham.gov.uk In an emergency For contact outside of office hours in an emergency telephone: 01344 786543 or 01344 786535 Minicom: 01344 786514 Wokingham Information Network An online and telephone based guide to services, support, organisations and activities for families and adults in the Wokingham Borough. Visit: http://info.wokingham.gov.uk/kb5/ wokingham/info/home.page

Berkshire Care Association Berkshire Care Association (BCA) was formed in 2002 to support care providers and those working in, or associated with, care across the county. Formerly known as BARCH, BCA lead the way in the UK by amalgamating care services (care and nursing homes, domiciliary care and learning disability services), recognising the similarities and yet acknowledging the individuality of service type and need. We offer advice and guidance, support networks through meetings, conferences and events, and organise training and workshops where there are industry gaps or bespoke requests. With a motto of ‘Raising Standards’, we aim to promote best evidence-based practice to the sector, its staff and service users, by working in partnership with all organisations and services. We endeavour to keep care organisations in Berkshire and on the boundaries of the county updated with changes in legislation and care delivery, as well as share information and experiences. As a not-for-profit organisation, we independently represent care service providers

at relevant meetings, including, but not limited to, NHS and Local Authority (LA) meetings, from hospital admission avoidance and discharge planning to safeguarding and funding needs, (and many more besides). We believe it is essential to have the input of providers, staff and service users to inform relevant discussion and enable free and independent communication. As a democratically-elected board of willing volunteers, in a county of six LAs, seven Clinical Commissioning Groups, and two major hospitals, let alone the never-ending changes within health and social care, it is no small ask. BCA also has a long and successful history of hosting projects and assignments on behalf of government agencies, from Skills for Care, LAs and currently (2014) the Prime Minister’s Dementia Challenge. By working professionally but independently with a sector-specific focus, we are able to speak honestly and knowledgably about the reality of matters affecting care delivery and commissioning, staffing and regulation.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

By representing the sector collectively, we are a strong voice. By being a BCA member you can influence that voice to ensure your organisation, service users, families and staff are represented as they wish to be. BCA recognises care services must deliver a package of excellence, and offer our knowledge and experience to services in promoting quality provision and the highest standards of care. Care services and their staff, whatever the setting, look after the most vulnerable in society. Acknowledging the barrage of negative media coverage of care in recent years, BCA recognises that it is imperative for service users, their families and friends have trust in care services on offer – trust is the whole theme of care. To enable trust, each service provider and their staff must ensure all elements of their workforce are beyond ‘adequate’ or ‘standard’ – we must aim for ‘excellence’. ‘Ok’ is not good enough. Training and development, continuously striving for improvement, asking for and receiving and participating in feedback are essential for quality in all levels of service. BCA has the knowledge and experience to guide services and partners to understanding service provision and delivery, despite the complexities of the current financial and legislative climate. BCA has a raft of tools and experience to share with providers – from documentation in care delivery and analysis, to a buying consortium and best deals on products and services. We believe by working in unity together, sharing knowledge, experience and skills, and learning from each other we can make the world of care in Berkshire a good place for people to live and work.

Benefits of BCA membership •

Impartial and knowledgeable information, guidance, support and advice on all aspects of care delivery, employment of staff, meeting regulations etc.

• Regular meetings and events.

• Keeping up-to-date with local and national changes and best practice. • Promote your service using the BCA logo as an indicator of being informed and participative in local networks. • Bespoke training. • The collective voice representing the sector locally and nationally. • Raise issues or concerns (on your behalf where requested). • Reduced costs to BCA training and events. • Discounts with local and national suppliers and services. • Access to documents, policies and procedures, forms etc, and of course a free copy of the BCA care planning and documentation resource pack – online, on email and in hard copy. • Networking opportunities. And lots more – come and join us! Membership costs: £175 per organisation per annum.

Representation Solutions Sharing a voice Informed Infection prevention and control Workforce development Inspection preparation and action planning Safeguarding Advice Learning and development Understanding and professional Partnership: working together for better lives for Berkshire people

• Advice line.

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BCA is a not-for-profit organisation Raising Standards in Care Domiciliary Care Care homes: residential and nursing Learning Disabilities

Berkshire Care Association Ascot Priory Priory Road Ascot, Berkshire SL5 8RS Tel: 01344 893469 Email: info@Berkscare.co.uk Web: www.Berkscare.co.uk

Where do I start? The way councils provide services to eligible adults and their carers is called ‘personalisation’. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement. People receive an assessment of their needs and finances by social workers who will also involve and consider the needs of carers. If eligible for support from the council you can be allocated a Personal Budget. The term ‘Personal Budget’ describes the amount of money that will fund a person’s care and support costs. It is calculated by assessing a person’s needs. It is spent in line with a support plan that has been agreed by both the person and their council. It can be either a full or a partial contribution to such costs. The person may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between the individual and their care provider, not the council. A Personal Budget may be taken by an eligible person: • in the form of a direct (cash) payment, held directly by the person or where they lack capacity, by a ‘suitable person’; •

by way of an ‘account’ held and managed by the council in line with the person’s wishes for example to pay for community care services which are commissioned by the

council, or as an account placed with a third party (provider) and accessed by the user in direct negotiation with the provider; or • as a mixture of the above. Personal Budgets cannot currently be used for paying for residential care. The key to accessing all this begins with an assessment of your care needs and your financial circumstances by Adult Social Care.

Your assessment You have a legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you regardless of whether you access their services. The assessment (which is free) will consider your personal circumstances such as: • how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional well-being; • your diet; • any health and medical treatments you need; and • your financial status and any benefits you may be claiming. You will need to contact Adult Social Care, who

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

are responsible for this process. Contact details are on page 5. Once Adult Social Care has an understanding of your care and financial needs, the next stage is to determine what services you are eligible for and who will pay for them. Information on paying for care can be found on page 28 for those receiving home care and 46 for those moving into a care home. If you have been admitted to hospital and either you, your family, your carers or the ward staff think you need care on discharge they may refer you to the discharge team for an assessment. The team is multi-professional, made up of social workers, carers’ officers, mental health workers and housing officers.

Assessments from hospital Your assessment will take place on the ward and a plan of care developed with you and your family or carer to facilitate your discharge. Whatever services you need on discharge Adult Social Care will work with you, your family and

carers to either restart services already in place prior to admission or provide the appropriate service for discharge. Sometimes interim care packages are set up to facilitate your discharge home and will be reassessed by a community social worker within four to six weeks. Adult Social Care do not normally arrange for people to go into residential care straight from hospital as this needs to be a considered option and arrangements planned, but if you need a care home, Adult Social Care will ask their brokerage team to identify appropriate homes for you and your family to view. If your home of choice has no vacancies then sometimes an interim placement may be appropriate until you can move to your permanent home.

Helping you to stay independent Services developed in partnership with the voluntary sector Adult Social Care works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions. Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services;

• support schemes to help people being discharged from hospital; • support for carers; • respite care; • advocacy, information and advice; and • handyperson schemes.

Coming out of hospital If you have been referred to Adult Social Care by the hospital, and you meet the eligibility criteria, you will go through Adult Social Care’s enablement service which aims to deliver

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benefits to older people with physical and/or mental health conditions by helping people to live as independently as possible, preferably in their own home.

Intermediate care This aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people will not have to move into residential care permanently (at least in the short term) or stay longer than desirable in hospital. Intermediate care can be provided in your own home or in a care home. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including any care home fees, is provided by the NHS and is free. It is usually limited to a maximum of six weeks.

Day care centres Many older people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities. Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Transport to and from centres can be arranged through Adult Social Care or Age UK. Centres can be as important for carers as those attending as they

allow for a regular break from caring. Attendance can be free, although transport and meals must usually be paid for. If you are eligible, you may be able to have a Personal Budget (discussed on page 8) to arrange your own services. Many services are free, provided by volunteers, often working for charities. Others are offered by individuals and small businesses, finding imaginative ways to deliver new services to older people, and in some cases, to replace services that used to be provided by local authorities.

Meals on Wheels Delivery of ready meals to your home may be available. There are services that provide delivery of frozen meals, or delivery of freshly cooked hot meals. Frozen meals can be delivered in bulk and kept in your freezer until required, though the delivery of hot meals is for immediate consumption. Councils can arrange meals delivered to your door, or meals on wheels, though you would have to meet their eligibility criteria for older people and it wouldnâ&#x20AC;&#x2122;t necessarily be free. National and local commercial organisations can also provide meals delivered to your door at a charge. To find out about meals on wheels in your area, contact: Bracknell Forest Tel: 01344 352000 Reading Tel: 0118 937 3747 Slough Tel: 01753 475111 The Royal Borough of Windsor and Maidenhead Tel: 01628 683800 West Berkshire Tel: 01635 580870 Wokingham Tel: 0118 987 1528

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Adapting your home To enable you to remain in your own home for as long as you would like ensuring that your home is safe, secure and warm is the starting point. Some forward planning to ensure that the garden doesn’t become a burden is sensible. If you are not planning to move, think about adaptations that would make life easier now and later on. Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself. But there are reliable tradespeople to be found – ask around. And there are also non-profit organisations known as Home Improvement Agencies that work specifically for older people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their home to meet their changing needs. Most HIAs provide three main services: • Information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free. • A ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services. • A‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser.

HIAs - useful contacts Bracknell Forest Age UK Berkshire can give basic advice and fit small pieces of equipment for people deemed eligible following an assessment by the council. Tel: 0118 959 4242 Email: info@ageukberkshire.org.uk Reading, West Berkshire and Wokingham Aster Living can give advice on funding, including grants from statutory bodies; releasing equity; accessing loans and charitable funding and assessing benefit entitlement.Services include: small adaptations; disabled facilities grants; handyperson help and advice; falls and accident prevention; energy efficiency and security technical support. Tel: 01635 588811 Email: info@asterliving.co.uk Slough The Slough Home Improvement Agency is part of Slough Borough Council and organises home adaptations for anyone who needs them within the Slough Borough Council area. The agency arranges for contractors to come to your home and do all the work needed as quickly as possible. It works on behalf of council tenants, leaseholders and private homeowners. Tel: 01753 875264 Email: privatesectorhousing@slough.gov.uk The Royal Borough of Windsor and Maidenhead Repair with Care, based in Maidenhead, can help with: small adaptations; Disabled Facilities Grants; Handyperson services; hospital discharge; falls and accident prevention; energy efficiency and security advice; gardening, decorating and housing options. Tel: 01628 545000 Email: repairwithcare@housingsolutions.co.uk

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Making life easier in the home In the living room

Plug with handle

Chair raisers

Easi-reach BYRO N

WHAT YOU WHAT IS DIFFICULT HAVE TO DO FOR YOU Get in and • Standing up from out of chairs sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

MORE COMPLEX SOLUTIONS • Ready made chair raisers if your chair is low

COMPLEX SOLUTIONS • Buy electric riser chair

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

Switch lights • Can’t reach switch on and off • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Environmental controls • Replace light switches

Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Replace the fire

• Get a grant • Change to a cheaper heating system

Watch TV

• Hear the sound of the TV

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley • Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

Open and close windows

• Can’t reach • Move furniture out of the windows way • Not secure to leave • Gadget to open/close windows open window

Control heating

• Can’t reach controls for fire or heating

Contact your local Adult Social Care office, details are on page 5.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pill dispenser

Pillow raisers

M T W T F S S

Easy grip scissors

Bed raisers

WHAT YOU HAVE TO DO Get in and out of bed

WHAT IS DIFFICULT FOR YOU • Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

SIMPLE SOLUTIONS • Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

MORE COMPLEX SOLUTIONS • Fit grab rails • Buy a new bed mattress • Transfer board

Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

Keeping warm in bed

• Checking the safety of • Contact n (see key below) your electric blanket for further information • Difficult to reach all • Contact n (see key below) • Buy simple gadgets: of your body long handled shoe for further information horn; elastic shoe laces; • Learn new techniques dressing stick; button for dressing hook; stocking aids • Buy clothes with different fastenings

Getting dressed

Cut your nails Take your tablets

Read the time n

• Can’t reach feet • Easy grip scissors • Hard to hold scissors • Opening bottles • Ask pharmacist for an easy to open bottle • Remembering to take • Keep a note when you tablets have taken a tablet

• See a podiatrist

• See the clock to tell the time

• Buy a clock that ‘speaks’

• Buy a clock with larger numbers

COMPLEX SOLUTIONS • Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist • Buy a specialised mattress • Drop-down rail • Monkey pole

• Consider care in your own home

• Get a pill dispenser with • Ask someone to days and times marked prompt you

Contact your local Adult Social Care office, details are on page 5.

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool Liquid level indicator

WHAT YOU HAVE TO DO Reach cupboards

Use taps and switches

Cutting, chopping, preparing and cooking food

Moving around the kitchen Eating and drinking

Laundry and ironing

Large handled cutlery

WHAT IS DIFFICULT FOR YOU • Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy • Taps or switches are too awkward • Can’t reach taps or switches

SIMPLE SOLUTIONS • Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

MORE COMPLEX COMPLEX SOLUTIONS SOLUTIONS • Alter spring in door • Lower or raise closers cupboards

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift • Not enough space

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper. • Re-organise furniture

• Food processor • Change height of • Perching/high stool work surface • Make space under • Buy a trolley work surface for knees when sitting

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup • Washing machine is too high or too low • Putting up ironing board

• Large handled cutlery • Buy a trolley • Non-slip mat • Lightweight insulated cup • Use a cup with two handles • Wall-fixed ironing board • Raise/lower washing machine

• Review mobility equipment used

• Alter kitchen

• Adaptation to kitchen

• Change washing machine or iron

Contact your local Adult Social Care office, details are on page 5.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Long-handled sponges

WHAT YOU HAVE TO DO Wash hands, face and body

Have a bath

Dry yourself

WHAT IS DIFFICULT FOR YOU • Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body • Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing your back

• Floor is slippery • Room is too cold • Difficulty in drying body Use the toilet • Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

SIMPLE SOLUTIONS • Tap turners • Long-handled sponge • Flannel strap • Contact n (see key below) for further information • Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Heat bathroom • Non-slip mat • Towelling gown • Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact n (see key below) for further information

Clean teeth

• Gripping the toothbrush • Toothbrush gripper • Standing at the basin Have a shower • Difficult to stand for long • Strip wash shower • Non-slip mats • Shower too high • Half-step • Shower controls are awkward • Shower is slippery • Not enough room to move n

Toilet seat and support frame

MORE COMPLEX SOLUTIONS • Lever taps or new taps • Stool

COMPLEX SOLUTIONS • Raise or lower basin • Showers

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home • Hot air body dryer

• Change floor covering • Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request shortterm loan of commode

• Electric toothbrush • Stool • Shower board • Shower chair or stool • Replace shower controls

Contact your local Adult Social Care office, details are on page 5.

Visit www.carechoices.co.uk for further assistance with your search for care

Hearing and visual impairment Councils can provide services to deaf, deafened, hard of hearing, and deafblind adults. This includes offering help to those who, in addition to their hearing impairment, may also have a physical disability, learning disability, mental health or who are elderly. Social Services Deaf Services and Visual Impairment teams Bracknell Forest, Reading, Wokingham and Royal Borough of Windsor & Maidenhead Optalis Trinity Court, Molly Millars Lane Wokingham RG41 2PY Tel: 0118 974 6548 Minicom: 0118 908 8201 Website: www.rbwm.gov.uk/web/social_ disability_physical_hearing.htm Slough 1st Floor West Wing, St Martin’s Place Bath Road Slough SL1 3UF Tel: 01753 690444 Email: firstcontactteam@slough.gov.uk West Berkshire Turnhams Green Park Pincents Lane Tilehurst Reading RG31 4UH Tel: 0118 930 2777 Minicom: 0118 9167769 Email: ccenquiries@westberks.gov.uk Other contacts Action on Hearing Loss (formerly known as RNID) 19-23 Featherstone Street London EC1Y 8SL Tel: 0808 808 0123 Textphone: 0808 808 9000 Email: helpline@hearingloss.org.uk Website: www.actionhearingloss.org.uk

Berkshire County Blind Society An independent charity that aims to enable and support visually impaired people in Berkshire to live independently and to enhance their quality of life. Midleton House 5 Erleigh Road Reading RG1 5LR Tel: 0118 987 2803 Website: www.bcbs.org.uk RNIB 105 Judd Street London WC1H 9NE Tel: 0207 388 1266 Website: www.rnib.co.uk RNIB Emotional Support Service Helpline: 0303 123 9999 Email: ess@rnib.org.uk

Electronic aids for hire The Disabled Living Foundation (DLF) A national charity providing impartial advice, information and training on independent living. Simple electronic aids can be borrowed from DLF for free for up to two weeks including: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required. DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website: www.dlf.org.uk Helpline: 0300 999 0004 AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Web: http://asksara.dlf.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Telecare Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer. Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons – that could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence. Telecare can seldom replace care and assistance from people – it usually enables existing care and support to respond more effectively and can sustain carers in their role.

Local contacts Bracknell Forest Forestcare Tel: 01344 786 500 Email: forestcare.enquiries@bracknellforest.gov.uk Newbury Town Council Tel: 01635 35486 Email: towncouncil@newbury.gov.uk Reading Reading Adult Contact Team (React) Tel: 0118 937 3747 Email via website: www.reading.gov.uk Slough Careline Tel: 01753 535622 Email: careline@slough.gov.uk

Telecare can only be used where there are sufficient carers or care support available to respond quickly when an alarm is raised.

The Royal Borough of Windsor and Maidenhead Advice and Information Team Tel: 01628 683744 Email: access.services@rbwm.gov.uk

For independent advice on the different types of Telecare and other equipment that can help you lead an independent life, visit the Living Made Easy website: www.livingmadeeasy.org.uk

Wokingham Borough Adult Community Care Tel: 0118 974 6772 Email: wokinghamdirect@wokingham.gov.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Services for carers Who is a carer?

• the care you provide and how your caring responsibilities affect your life;

You are a carer if you regularly look after, help or support someone who wouldn’t be able to manage everyday life without your help. You don’t have to be living with the person, and the help you give doesn’t have to be physical. You may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

• any support you are getting now and what else you think would help you; and

• is an older person (over 60); • is living with dementia;

The assessment can also give you lots of information about other services that might help you, and other ideas for supporting you in your caring role. Your carer’s assessment will show if you qualify for support services from Adult Social Care.

• has a physical disability, learning disability, or a mental-health condition;

Carers’ Personal Budgets

• has sight, hearing or communication difficulties;

The carer’s Personal Budget is a single payment that you can use towards the cost of something specific that will support you in your caring role. For example, you could use it for leisure activities, education or training, improving your own health or wellbeing, or just to take a short break from caring.

• has a long-term health condition; or • has a drug or alcohol problem. You may be helping them with: • personal care, such as washing and dressing; • going to the toilet, or dealing with incontinence; • eating or feeding, and taking medicines; • getting about at home or outside; • practical help at home, keeping them company; or • emotional support or communicating.

Having a carer’s assessment If you provide, or intend to provide, regular unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs. This assessment, called a ‘carer’s assessment’, gives you the chance to tell Adult Social Care what you need as a carer, and to find out what support might be available to help you. The carer’s assessment is an essential first step in getting the support you may need. It looks at:

• what you would like your support to achieve.

When Adult Social Care consider a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue providing care if they do not get some support. The amount you could get will depend on your needs identified by your carer’s assessment. You will not pay tax on the money and it will not affect any benefits you get. You cannot use the payment to buy personal care for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay for goods or services you have already bought, or for everyday living costs such as food, heating, lighting, council tax, rent or mortgage payments.

Respite at home The home-based respite service gives carers a break from their caring responsibilities. A care worker would come in to look after the person you care for, so you can have some time to yourself. The breaks could be regular or just when you need them.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Respite at home is considered to be a service for the person you care for. So if they have a Personal Budget for their own needs (see page 8) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service. When Adult Social Care talk to you about your needs (at the carer’s assessment), they will look at whether they can offer this service.

Benefits you may be entitled to If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Allowance, Disability Living Allowance care component (at the highest or middle rate) or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2014/15 is £61.35 a week. This figure may change over the life of this Directory.

There are a number of local voluntary organisations providing information, advice and support to carers. Carers in Berkshire - useful contacts Carers Direct A national one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes: • details of assessments, benefits, Direct Payments, Personal Budgets and time off; • help to maintain, leave or return to employment; • help in education or training; • advice on how carers maintain or improve their social and emotional well-being and their physical and mental health; • access to health and social care for the person being cared for; and

However, you cannot claim it if you are in fulltime education or employment, and it can affect other benefits or pension you receive.

• how to access information about, and support from, health and social care services for the person being cared for.

If you are over 65 you may qualify for Carer’s Premium. This can entitle you to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

For further information, visit: www.nhs.uk/ carersdirect or call the seven days a week helpline on freephone 0300 123 1053.

Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities. You may be able to get Carer’s Credit if: • you provide care for one or more disabled person(s) for a total of 20 hours or more each week; and • you are not already getting Carer’s Allowance.

Berkshire Carers’ Service Supports carers in Bracknell Forest, West Berkshire, Wokingham and Windsor and Maidenhead Helpline: 0800 988 5462 Web: www.berkshirecarers.org Bracknell Forest Carers’ UK Bracknell branch Tel: 0207 378 4931 Web: www.carersuk.org Reading Carers Trust, Berkshire Carers’ Service Tel: 0800 988 5462 Web: www.carers.org/local-service/berkshire

Visit www.carechoices.co.uk for further assistance with your search for care

Reading Crossroads Caring for Carers Tel: 0118 945 4209 Web: www.readingcrossroads.org Slough Age Concern Slough and Berkshire East Tel: 01753 822890 Web: www.ageconcernsabe.org.uk Crossroads Care Slough Tel: 01753 525796 Web: www.sloughcrossroads.org.uk

Windsor and Maidenhead Berkshire Carers Service Tel: 0118 960 7030 Web: www.berkshirecarers.org Crossroads Care Windsor and Maidenhead Tel: 01753 833788 Web: www.crossroadswindsorandmaidenhead. org.uk West Berkshire Crossroads Care Oxfordshire and West Berkshire Tel: 01635 30008 Web: www.oxfordshirecrossroads.org.uk Wokingham Crossroads Care Wokingham Tel: 0118 979 5324 Web: www.wokinghamcrossroads.org

Care in your own home For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Some carefully chosen home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, Adult Social Care is a good first step towards finding help. Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing. You might be surprised to learn that even those with quite significant and debilitating medical conditions can get a level of skilled personal care

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

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that can enable them to stay in their own home. Some agencies will provide ‘live-in’ care, where a care worker will stay with you at home to support you throughout the day and night.

Finding the right support As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria.

There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need. However, the benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 51.

Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. For further advice and information, call this Directory’s independent helpline: 0800 389 2077.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

Care Select has been written for the relatives of someone needing care. It provides additional guidance to the Directory and will delve into the practical and emotional issues facing families and carers when the time comes to find care.

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Living with dementia at home Usually the initial point of contact to access care services for those with dementia is either their GP (for healthcare solutions) or Adult Social Care (for most other services). If you are concerned about your persistent forgetfulness - or the memory difficulties of a friend or family member, it is important to consult a GP. He or she can do a simple memory test, a physical examination and order blood tests. They can then refer you to a memory clinic to test your memory in more detail and arrange a brain scan if needed.

The various types of support available to you and your carer are likely to involve both NHS services, Adult Social Care and voluntary agencies. Some examples of services and support to help people live as independently as possible with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care sheltered housing; and • carers’ support groups. There are some simple practical steps to help with memory problems: • use a diary and make lists to help you remember appointments; • keep your mind active by reading or doing crossword puzzles, Sudokus and other mind exercises; • get regular physical exercise; and • eat a healthy diet.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years. Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition. When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia Friends want to create a network of a million Dementia Friends across England by 2015. See www.dementiafriends.org.uk for further information.

More information about care at home can be found on page 20.

Respite care

In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community.

Spouses, partners and relatives who care for a person with dementia are entitled to an assessment and may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency. Regular respite care might involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. If the relative caring for a person wishes to go on holiday or is unable to care because of illness or an emergency a period of respite care may be provided in a care home or a care worker may provide care in the person’s own home.

Specialist dementia day centres

Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary but may include outings, entertainment, personal care, meals, hairdressing and support for carers. Attendance at day centres can be offered from just a few hours a week to a number of days. Contact Adult Social Care (contact details are on page 5) or your local Alzheimer’s Society office for more details. See useful local contacts on page 66.

More information about respite care can be found on page 18.

Care at home People with dementia often have problems in new environments and may function better and be more contented in the familiar surroundings of their own home. Care and support needs are assessed as explained on page 8 and a care plan is drawn up. The person with dementia participates in setting up this plan. If the person is unable to participate, family members can assist in planning care. The person with dementia will respond best to stable care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family. Staff can be employed if the person pays privately or receives a direct payment from Adult Social Care to pay for care.

Alzheimer’s Society This leading charity works to improve the quality of life of people living with dementia. If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline on 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9.00am to 5.00pm Monday to Friday and Saturday and Sunday 10.00am to 4.00pm.

Visit www.carechoices.co.uk for further assistance with your search for care

Supporting you in the comfort of your own home Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include: – Our homecare service offering personal and domestic support – Our 24 hour care service that provides a carer to live in your home with you – Our care support service delivered either through your television or our touch screen device – Our domestic cleaning service

01635 307840

For further information please call or email wberks @ abicare.co.uk quoting reference BCS01

www.abicare.co.uk

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Services, contracts and care plans will have been

completed by your care manager and the agencies used will have been accredited to work for Adult Services. People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agency 1

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Agency 2

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Agency 3

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Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this. Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3 Paying If your care needs do not meet Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. Comments, compliments and complaints If you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 50.

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment. People with more than £23,250 in savings or capital have to pay the full cost. The value of the home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Adult Social Care if your savings are likely to fall below this amount. Councils calculate charges in accordance with their Fair Access to Care Services policy. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure and based on their eligible needs. The financial assessment looks at how much money you have coming in, if eligible, it gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disability-related expenditure is the extra amount you spend as a result of your disability or illness. Adult Social Care can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming anything you may be entitled to. Most people on a very low income are not required to pay. Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If ongoing care needs are identified at any time during this period however, the ongoing

service is no longer classed as reablement and becomes chargeable. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support If you do not qualify for financial assistance from Adult Social Care there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial adviser a search is available on their website: http://societyoflaterlifeadvisers.co.uk/find-anadviser

Equity release If you cannot get the care or support you need

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years.

• all members’ plans carry a ‘no negative equity’ guarantee so you will never owe more than the value of your home.

There are two types of equity release - Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out.

• Consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing.

The dos and don’ts of equity release: Do:

• Consider the impact on means-tested benefits or council support. • Involve family members in your decision. • Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it approved by the Equity Release Council? • Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.

The Equity Release Council The Equity Release Council is the industry body for the equity release sector and members adhere to a strict code of conduct meaning they must: • provide fair, simple and complete presentation of their plans. Clearly setting out the benefits, obligations, variables and limitations in their literature; • include all costs which the applicant has to bear in mind when setting up the plan, the position on moving, the tax situation and the effect of changes in house values; • ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the effect that the contractual terms have been fully explained; and

• Choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee. • Choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market. Don’t: • Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it. • Proceed without specialist advice.

Further information on paying for care can be found beginning on pages 28 and 46.

Visit www.carechoices.co.uk for further assistance with your search for care

T: 0118 942 9889

www.chrysaliscareathome.org

Quality, Consistent Care in your own home

A flexible & friendly home based care service from a few hours to full time. Our service is available 24 hours a day, seven days a week to provide: • Companionship • Personal care • Light housekeeping

WE OFFER: • 24hr Live-in Care • Day/night Care • Respite Care /**Holiday Accommodation • Emergency Care • • Nursing Care Home from Hospital Rehabilitation • Competitive and fair rates • • *All •inclusive social events for our clients and family members

BENEFITS: • Assistance with bathing, dressing, cooking and Medication etc • One-to-one personalised Care • • Consistency of Carer • Stay in your own Home • Peace of mind •

Reading

0118 909 9108

East Berks & South Oxon

01628 299 097 01491 877 132 01865 364 418

philip.keohane@homeinstead.co.uk

paul.westgarth@homeinstead.co.uk www.homeinstead.co.uk

• •

• Local transportation • Meal preparation • Specialist dementia care The service provided was excellent and enabled me and my sister to know that our father was being properly cared for, particularly important as we both live some distance away. I would have no hesitation in recommending Home Instead.

Mrs N, Client’s daughter.

*For Live-in and daily long-term clients. ** Subject to availability

•

Best decision we ever made Live-in care in the comfort of your own home CQC 3 star excellent rating RGN support and 24 hour back up

Makai Care provides professional, experienced healthcare workers to companies, organisations and individual clients across Reading and Berkshire.

Trained staff of the highest standard Covering Surrey, London, SE & SW UK

For highly trained, experienced and caring support workers, nurses and healthcare assistants, Makai Care have a wide range of candidates to suit your individual needs and requirements.

t: 0845 269 0096

rest assured

www.makaicare.co.uk

we care limited

independent living in your own home Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY

Give us a call for friendly and professional information

01483 481000

www.restassured-wecare.com

1/2 page ad.indd 1

3/7/12 11:56:45

Do you need affordable care in your own home?

Red Kite Home Care can help you whether you need as little as 30 minutes per day or several hours Services we offer: • Personal Care • Dementia Care • Shopping • Escorting to medical appointments • Meal Preparation • Housework and Laundry • Sitting Service and much more. Our experienced carers are reliable and fully trained and have undergone enhanced Disclosure and Barring checks.

For more information please contact us on

01753 662317 info@redkitehomecare.com 14 Shepherd’s Court, 111 High Street, Burnham, Buckinghamshire SL1 7JZ

www.redkitehomecare.com 30

Stay in the home you love Live-in or daily care in your own home provides around the clock reassurance, giving you the right help when you want it. • Carefully matched professional carers • Care carried out the way you like it • All aspects of personal care and housekeeping duties • A highly reputable company est. 1986

Call now for a FREE assessment

Tel: 01494 678811 Chester House 9 Windsor End Beaconsfield HP9 2JJ

www.universal-care.co.uk care@universal-care.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers OP D PD MH SI

BERKSHIRE CARE LTD Bracknell Tel: 07445 555596

OP D PD MH SI YA

A4 CARE Reading Tel: 0118 940 3859

OP D PD SI YA

BERKSHIRE HOUSE Reading Tel: 0118 953 3713

OP D PD LDA MH SI YA

AARON ABBEY CARE SERVICES LTD Wokingham Tel: 07909 542163

OP D PD SI YA

BETHELI SERVICES Reading Tel: 0118 975 7723

PD LDA MH YA

A2DOMINION CARE & SUPPORT CHIMNEY COURT Reading Tel: 0208 825 2845

ABICARE SERVICES OP D PD LDA MH SI YA AD Newbury Tel: 01635 307840 Advert page 26 OP D PD

ABSOLUTE CARE UK LTD Reading Tel: 0118 986 6700

OP D LDA SI

ACACIA ENTERPRISES UK LTD Slough Tel: 07737 785328 AGE CONCERN SLOUGH AND BERKSHIRE EAST Slough Tel: 01753 833890

OP PD MH SI AD

ALLIED HEALTHCARE ALICE BYE COURT Thatcham Tel: 01635 874266

OP D PD LDA SI

ALLIED HEALTHCARE NEWBURY OP D PD LDA MH SI YA AD Thatcham Tel: 01635 871022 ALLIED HEALTHCARE - READING OP D PD MH SI YA Reading Tel: 0845 641 3222 ALLIED HEALTHCARE READING OP D PD LDA MH SI YA AD Reading Tel: 0118 975 3459 ARK HOME HEALTHCARE LTD OP D PD LDA MH SI YA AD Crowthorne Tel: 01344 750869 AUDLEY CARE - INGLEWOOD OP D PD LDA MH SI AD Knitbury, Hungerford Tel: 01488 687020 Advert page 21 B CARERS Reading Tel: 0118 957 1723

OP D PD LDA MH YA

BEE FRIENDS LTD Newbury Tel: 01635 523716

OP D YA

BEECHES MANOR (HOUSING 21) Wokingham Tel: 0370 192 4000

OP D LDA SI YA

BETTER LIFE CARE LTD Slough Tel: 01753 208211

OP D PD LDA MH SI YA AD

BLUE RIBBON BERKSHIRE OP D PD LDA MH SI YA AD Maidenhead Tel: 01628 626026 BLUEBIRD CARE (READING AND WOKINGHAM) Reading Tel: 0118 986 3552

OP D PD LDA SI

BLUEBIRD CARE (WEST BERKSHIRE & BASINGSTOKE) Newbury Tel: 01635 369530 BLUEBIRD CARE (SOUTH BUCKS & SLOUGH) Taplow Tel: 01628 605797

OP D PD

OP D PD SI YA

BLUEBIRD CARE (WINDSOR & MAIDENHEAD) Maidenhead Tel: 01628 630121

OP D PD LDA SI YA

BRACKNELL FOREST BOROUGH COUNCIL HOME SUPPORT SERVICES Bracknell Tel: 01344 360775

OP D PD

BRACKNELL FOREST BOROUGH COUNCIL OP D PD LDA MH SI YA INTERMEDIATE CARE Bracknell Tel: 01344 351450 BRIGHT YELLOW BRACKNELL (T/A LIFECARERS) Bracknell Tel: 0118 9090683

OP D PD MH SI YA AD Advert page 32

BROAD LANE, 30 (VOYAGE 1 LTD) Reading Tel: 01635 871191

OP LDA YA

OP D PD LDA MH SI YA AD CALL US Newbury Tel: 01635 521733 CARE @ HOME LTD Reading Tel: 0800 014 8729

OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53

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Live-in Care

Woodley is a recognised leader in providing care services for older people and those with memory problems

Our Services:

from £675 per week

• Day Care at our Centre • Residential & Respite • Dementia Care • Care and Clubs for Younger People With Dementia

Care & Activities for Older People

• Support for Carers

Come and see us at Woodley any weekday

• Care in the community

South Lake Crescent, Woodley RG5 3QW

• Hairdressing, Bathing & Chiropody

www.woodleyageconcern.org.uk enquiries@ageconcernwoodley.org.uk

Tel: 0118 969 1471

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

• links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

08000 121 247 | www.liveincare.info

LifeCarers is about providing dependable, one-to-one support to people at home. Your trained LifeCarer visits to help with personal care and practical things like housework or shopping. Your LifeCarer offers companionship too, someone to talk with or escort you on a trip out. A trusted person who keeps an eye on your safety and helps you stay in touch with your family.

0118 9090683 LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Berkshire home care providers continued CARE 1ST HOMECARE (BERKSHIRE) Bracknell Tel: 0118 418 1012

OP D PD LDA MH SI YA

OP D PD SI

COMPLETE CARE Windsor Tel: 01753 622227

OP D PD

CONCEPT CARE OP D PD LDA MH SI YA AD PRACTICE LIMITED Reading Tel: 0118 957 4510

CARE PARTNERS Newbury Tel: 01635 581244

D PD LDA MH SI YA

CONSULTANCY CARE LIMITED OP D PD LDA MH SI AD Bracknell Tel: 01344 305891

CARE RESPONSE LIMITED Ascot Tel: 01344 876099

OP D PD LDA MH SI

CORNERWAYS Wokingham Tel: 0118 977 0036

CARE IN YOUR HOME LIMITED Bracknell Tel: 01344 567675

CARELINE - THE AGENCY FOR CARE STAFF Reading Tel: 0118 958 5858 OP PD LDA MH SI YA CAREMARK (SLOUGH & SOUTH BUCKS) OP D PD LDA MH SI YA AD Windsor Tel: 01753 201116 CAREMARK (WEST BERKSHIRE & READING) Reading Tel: 0118 957 1155 OP D PD LDA MH SI YA AD CAREMARK (WOKINGHAM) OP D PD LDA MH SI YA AD Wokingham Tel: 0118 978 4657 CAREWATCH (READING & WEST BERKSHIRE) Reading Tel: 0118 957 2844 OP D PD LDA MH SI AD CAREWELL LIMITED Earley Tel: 0118 977 2135

OP D PD LDA MH SI YA AD MH

CCS HOMECARE SERVICES LIMITED Slough Tel: 01628 600412

OP PD LDA

CHILMINGTON AT HOME Reading Tel: 0118 956 7877

CHRYSALIS CARE LTD Reading Tel: 0118 942 9889 CHURCHILL HOUSE Slough Tel: 01753 537797

OP D

COUNTY CARERS LTD Crowthorne Tel: 01344 779589

OP D PD LDA

COUNTY CARE (WINDSOR) Windsor Tel: 01753 201180

PD LDA MH

CREATING LIFESTYLES LIMITED Slough Tel: 01753 575298 CREATIVE CARE SOLUTIONS (UK) LTD Reading Tel: 0118 958 7671

LDA MH

CREATIVE SUPPORT WEST BERKSHIRE SERVICE LDA Reading Tel: 0118 957 3709 CROSSROADS CARE OP D PD LDA MH SI YA AD WEST BERKSHIRE Newbury Tel: 01635 300080 CROSSROADS OP D PD LDA MH SI YA CARING FOR CARERS Wokingham Tel: 0118 979 5324 DIAMOND QUALITY CARE SERVICES OP D PD MH SI YA Newbury Tel: 01635 523410

CHARLES CLORE COURT EXTRA CARE SHELTERED HOUSING Reading Tel: 0118 937 5370

CHROME TREE LIMITED Slough Tel: 01753 708737

LDA YA

OP D PD MH SI YA OP PD SI YA Advert page 30 OP PD LDA YA

COMMUNITY REABLEMENT TEAM (CRT) Tilehurst Tel: 0118 937 2354

DIMENSIONS (BERKSHIRE) Newbury Tel: 0300 303 9012

LDA

DVL SUPPORTED LIVING SERVICES Slough Tel: 01753 536227

LDA

EASTERN AVENUE, 46A (VOYAGE 1 LTD) OP LDA YA Reading Tel: 0118 966 7105 OP D PD SI

EC CARE LTD Windsor Tel: 01753 831746 ELEGANT CARE SERVICES Slough Tel: 07877 592306 ENABLE UK BERKSHIRE Reading Tel: 0118 925 5800

OP D PD LDA MH SI YA D PD LDA MH SI YA

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Berkshire home care providers continued ENCHOR HEALTH CARE LTD OP D PD LDA MH SI YA AD Slough Tel: 01753 535921 EXCEL SUPPORT SERVICES LTD Bracknell Tel: 020 3195 0145

PD LDA MH SI YA

FITZROY SUPPORTED LIVING (MAIDENHEAD) Maidenhead Tel: 01628 782595

LDA YA

GABRIEL’S ANGELS LIMITED OP D PD LDA MH SI YA AD Wokingham Tel: 0118 332 0099 GARDINER’S OP D PD LDA MH SI YA AD Reading Tel: 0118 947 6666 GOLDEN ROSE COMMUNITY CARE LTD Slough Tel: 01753 678011

OP D PD LDA MH SI AD PD LDA SI YA AD

GREENSLADE SERVICES LTD Reading Tel: 0118 957 4550

GUARDIAN HOMECARE (WEST BERKSHIRE) LTD OP D PD LDA MH SI YA AD Thatcham Tel: 01635 865523 OP D

HALCYON HOME CARE Maidenhead Tel: 01628 298262

OP YA

HARINO CARE LTD - HEAD OFFICE Theale Tel: 0118 930 6120

OP D

HARMILL HOUSE Reading Tel: 0118 983 6368 HOME ANGELS HEALTHCARE SERVICES LTD Newbury Tel: 01635 332680

OP D PD LDA SI YA

HOMECARE PEOPLE LTD, THE (WOKINGHAM) Wokingham Tel: 0118 997 7499

OP D PD MH SI YA

HOME INSTEAD SENIOR CARE Maidenhead OP D PD LDA MH SI YA Tel: 01628 299097 Reading OP D PD LDA MH SI YA Tel: 0118 909 9108 Advert page 30 IMPACT CARE SERVICES Slough Tel: 01753 720277

OP D PD LDA MH SI YA

OP D PD MH SI

IN HAND COMMUNITY CARE Slough Tel: 01753 578726

INCA NURSING AND DOMICILIARY CARE AGENCY OP D PD LDA SI YA Bracknell Tel: 01344 482171 INDEPENDENT SUPPORTED LIVING AND DISABILITIES LTD Slough Tel: 01753 771122

PD LDA MH YA OP LDA MH YA

JIGSAW CREATIVE CARE Reading Tel: 0118 988 2798

KCARE NURSING AGENCY OP D PD LDA MH SI YA AD Reading Tel: 0118 956 9922 OP D PD SI YA

KINCARE Newbury Tel: 01635 550611

LDA

KINGWOOD DOMICILIARY CARE Reading Tel: 0118 931 0143

OP PD SI YA

LADY ELIZABETH HOUSE Maidenhead Tel: 01628 635879 LEAN ON ME COMMUNITY CARE SERVICES LTD Reading Tel: 0118 953 3722

OP D PD MH YA

LDD OUTREACH AND SITTING SERVICE Woodley Tel: 0118 969 5977 LIFECARERS READING AT BRIGHT YELLOW GROUP Thatcham Tel: 0118 909 0683

OP D PD MH SI YA AD

LINK NURSING AND CARE AGENCY, THE Bracknell Tel: 01344 488155

OP PD LDA SI YA

LONGMORE ROAD, 1 (VOYAGE 1 LTD) Reading Tel: 0118 986 7457 MAHOGANY CARE - HOLYPORT Maidenhead Tel: 01628 627711 MAKAI CARE LTD Theale Tel: 0845 269 0096

PD LDA

LDA YA OP D PD YA

OP D PD LDA MH YA Advert page 30

MATCH OPTIONS Slough Tel: 01753 545342

OP D PD LDA MH SI YA

MEDIHOME LIMITED Slough Tel: 01753 208190

OP YA

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Berkshire home care providers continued MIHOMECARE (NEWBURY) OP D PD LDA MH SI YA AD Thatcham Tel: 01635 588 8880 MIHOMECARE (READING) Reading Tel: 0118 945 1563

OP D PD MH SI YA

RADIS COMMUNITY CARE Reading Tel: 0118 942 0702

OP D PD LDA MH SI YA

RADIS COMMUNITY CARE OP D PD LDA MH SI YA AD Reading Tel: 0118 986 7891 OP PD LDA MH SI

NEW SUPPORT SOLUTIONS OP D PD LDA MH SI YA AD Reading Tel: 0118 933 2286

RADIAN SUPPORT Windsor Tel: 01730 403205

NETWORK HEALTHCARE PROFESSIONALS LTD (T/A NETWORK HEALTH AND SOCIAL CARE) OP D PD LDA MH SI YA Slough Tel: 01753 688179

RAINBOW SOCIAL CARE OP D PD LDA MH SI YA LIMITED Wokingham Tel: 0118 402 8923

OAKLANDS Reading Tel: 0118 930 5288

LDA YA

READING CROSSROADS - CARING FOR CARERS OP D PD LDA MH SI YA Tilehurst Tel: 0118 945 4209

OLIVIA’S PARLOUR ICARE Reading Tel: 0118 956 1455

OP YA

REALCARE + LTD OP D PD LDA MH SI YA AD Reading Tel: 0118 983 9000

OP D PD YA

OPTALIS Wokingham Tel: 0118 973 0545 ORCHARD & SHIPMAN CARE AND SUPPORT Slough Tel: 01895 208888 PEMBROKE LODGE Reading Tel: 0118 941 4200

PD LDA MH SI YA OP D PD SI YA

PEOPLE MATTER SUPPORT SERVICES LIMITED OP LDA YA Reading Tel: 07775 446434 PHOENIX CARE SERVICES LTD OP D PD LDA MH SI YA AD Lingfield Tel: 01342 459071 PREMIER MEDICAL STAFFING LTD Reading Tel: 0118 909 9394 PROMEDICA24 UK LTD Reading Tel: 01183 215 020 PURLEY PARK TRUST Purley-on-Thames Tel: 0118 942 7608

OP D PD MH YA OP D YA Advert page 32 OP D LDA YA

RED KITE HOME CARE LIMITED Burnham Tel: 01753 662317 REDWOOD HOUSE Hungerford Tel: 01488 680892

OP PD MH YA Advert page 30 OP D PD LDA SI YA OP D MH YA

RESPONSE DCA Reading Tel: 01865 397943

OP D PD SI YA

RIGHT AT HOME Maidenhead Tel: 01628 200068 RIGHT AT HOME Reading Tel: 0118 327 6961

OP D PD LDA SI YA

RMB HEALTHCARE Bracknell Tel: 01344 249 415

OP D PD LDA MH YA

ROYLE CARE LIMITED Reading Tel: 0118 957 7460

OP D PD MH SI YA AD

SHORT TERM SUPPORT AND REHABILITATION TEAM OP D PD LDA MH SI YA AD Windsor Tel: 01628 621981 OP D PD SI

Q1CARE LIMITED Reading Tel: 0118 391 3520

OP D PD SI YA

SILVERDALE CARE SERVICES Newbury Tel: 01635 368100

QUALITY CARE PROVIDERS Reading Tel: 0118 966 6832

PD LDA MH SI

SLOUGH BOROUGH COUNCIL OP D PD LDA MH SI YA DOMICILIARY CARE Slough Tel: 01753 690936

QUALITY CARE PROVIDERS T/A TOTAL HEALTH SUPPORT AND TRAINING SERVICES Reading Tel: 0118 951 9586 OP D PD LDA MH SI YA AD

SLOUGH CROSSROADS CARING FOR CARERS Slough Tel: 01753 525796

OP D LDA MH SI YA

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Berkshire home care providers continued SLOUGH SOCIAL CARE Slough Tel: 01753 694466

OP D PD LDA MH SI YA

SORELLE SUPPORT CARE LIMITED Reading Tel: 0118 907 9220 OP D PD LDA MH SI YA

WAYMARKS LIMITED Reading Tel: 07789 944074

ST CHRISTOPHER’S HOME CARE LIMITED Ascot Tel: 01344 883905

WENTWORTH HOUSE Wargrave Tel: 07917 302989

OP D PD MH SI YA

STUDIO, THE OP D PD LDA MH SI YA AD Reading Tel: 0118 940 1144 SUPPORT HORIZONS OP D PD LDA MH SI YA Wokingham Tel: 0118 989 3959 SUPPORT PARTNERS Newbury Tel: 01635 581244

OP D PD LDA MH SI

OP D PD LDA MH SI YA

VOYAGE (DCA) SOUTH Slough Tel: 01753 696393

WEST BERKSHIRE COUNCIL HOME CARE SERVICE Newbury Tel: 01635 503503

LDA YA OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

WHITE WALTHAM, MAIDENHEAD OP D PD LDA MH SI YA White Waltham Tel: 01628 828110 OP LDA MH YA

WHITESTONE CARE Slough Tel: 01753 696393

SURECARE (READING AND EAST BERKSHIRE) Reading Tel: 0118 959 5288

OP D PD LDA MH SI YA

SURECARE (READING AND EAST BERKSHIRE) Reading Tel: 0118 988 8234

OP D PD LDA MH SI

SURECARE (SLOUGH) Slough Tel: 01753 548876

OP D PD LDA MH SI AD

TEESDALE ROAD, 60 Slough Tel: 01753 569622

OP D PD LDA SI YA AD

THAMESFIELD AT HOME OP D PD LDA MH SI YA AD Henley-on-Thames Tel: 01491 418100 TONNA CARE SERVICES LTD OP D PD LDA MH SI YA AD Reading Tel: 0118 975 9222

WINDSOR AND MAIDENHEAD CROSSROADS Windsor Tel: 01753 833788

OP D PD LDA SI YA

WOODLEY AGE CONCERN DOMICILIARY CARE AGENCY Woodley Tel: 0118 969 1471

OP D PD MH SI Advert page 32

YOUR ABILITY Reading Tel: 0118 902 7162

PD LDA MH SI YA

YOUR CHOICE SERVICES Newbury Tel: 01635 414640

LDA

ZION DOMICILIARY CARE AGENCY Slough Tel: 01753 531619

OP D PD MH SI

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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Housing with care Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service. A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities. Sheltered housing - useful contacts Bracknell Forest Community Response and Reablement Team Tel: 01344 351500 Email: adult.services@bracknell-forest.gov.uk Bracknell Forest Homes owns and manages eight sheltered housing schemes in the area. For further details, call: 01344 382800 Maidenhead and District Housing Association, Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY Tel: 01628 543101 Web: www.mdha.co.uk Reading Borough Council Housing Services Reading Borough Council, Civic Centre, Reading RG1 7AE Tel: 0118 937 2217

Wokingham Borough Council Tel: 0118 974 6000 Email: customerservice@wokingham.gov.uk Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, instead of low level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site by a designated team of care workers, who can be available 24 hours a day. Extra Care allows you to retain your own tenancy and have care services delivered ensuring that you are able to remain safely in your own selfcontained accommodation. Extra Care - useful contacts Bracknell Forest Bracknell Forest Homes Tel: 01344 382800 Email: bfh@bracknellforesthomes.org.uk Reading Hanover Housing Association Tel: 01480 475069 Email: general.enquiries@hanover.org.uk Slough Housing Services Tel: 01753 475111

Slough Borough Council Housing Services Tel: 01753 475111 Web: www.slough.gov.uk

The Royal Borough of Windsor and Maidenhead Access Team â&#x20AC;&#x201C; Adult Services Tel: 01628 683744

The Royal Borough of Windsor and Maidenhead Housing Options Team Tel: 01628 683667

West Berkshire Access for All team Tel: 01635 503050 Email: ccenquiries@westberks.gov.uk

West Berkshire Council The Housing Operations Team provide advice on a range of housing issues. Tel: 01635 519588 Email: housing@westberks.gov.uk

Wokingham Housing 21 Tel: 0370 192 4000 Email: lettings@housing21.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist services Learning disability Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support. You can get help and advice on problems you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you. Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor. Teams will also help you get advice and support from advocacy services; the Benefits Agency; the Housing Department and the police. If you are a family carer they can also assess your needs and help you support the person you care for. Local contacts Bracknell Forest Tel: 01344 354466 Reading Tel: 0118 937 3747 Slough Tel: 01753 475111 The Royal Borough of Windsor and Maidenhead Tel: 01628 670117 Newbury Tel: 01635 520120 Wokingham Tel: 0118 974 6832

Supported Living 'Supported Living’ is a term generally used to describe situations in which people (often

adults with a learning disability or mental health condition) usually rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home. Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property. Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology such as telecare equipment (discussed further on page 17) that ensures an emergency response and helps keep people safe.

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The Community Mental Health Teams (CMHT) are a community-based assessment and treatment service for people suffering mental health problems aged between 18 to 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 8.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Local contacts: Bracknell Forest Community Mental Health Team Tel: 01344 823333 Reading Community Mental Health Team Tel: 0118 937 3747 Slough Community Mental Health Team Tel: 0300 365 0300 (new referrals)

If Adult Social Care arranges a care home placement for you, you should check a number of issues. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commissionâ&#x20AC;&#x2122;s standards? (See page 51) Does the staff team in the home have good links with the local Adult Social Care Management Team? Benefit update

The Royal Borough of Windsor and Maidenhead Community Mental Health Team Tel: 01628 640200

Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a new Personal Independence Payment. How much youâ&#x20AC;&#x2122;ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip

West Berkshire Community Mental Health Team Tel: 01635 292020

Sensory services

Wokingham Borough Council Community Mental Health Team Tel: 0300 365 0300 (new referrals)

Physical disability If you have a physical disability or a long-term illness, Adult Social Care and other organisations in the independent and not-for-profit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer. As with all support from Adult Social Care, your needs must firstly be assessed (see page 8) to determine the best ways to support you; your carer can also have an assessment. You may wish to discuss your needs with your family doctor in the first instance. If eligible, support from Adult Social Care includes: allocation of a Personal Budget (see page 8); occupational therapists; help with equipment and adaptations to your home; activities within the community; help at home, and with leaving hospital; short breaks; help if required to move into residential or nursing home care; and help for carers.

Sensory Services teams, which includes rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies. The teams provides services to all adults and children who are: - blind or partially sighted or have a degree of sight loss; - deaf or hard of hearing or have a degree of hearing loss; or - deafblind or have a degree of dual sensory loss. If you care for someone with a sensory need the Sensory Services teams can carry out an assessment of your needs as a carer to help you to continue to support them. Contact Adult Social Care for further information, contact details are on page 5.

Advocates can help Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or

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concerned when you are faced with making an important decision about your care choices. They can be especially useful if you have a disability and you need to make your voice heard. Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Advocates - useful contacts Just Advocacy Provides advocacy and other support in Bracknell Forest, North East Hampshire, West Surrey and Wokingham. Dolphin House 103 Frimley Road Camberley Surrey GU15 2PP Tel: 01276 28515 Email: staff@justadvocacy.org.uk SEAP (Support, Empower, Advocate, Promote) SEAP provides an advocacy service in Berkshire for adults with a mental health issue. Pingemead House Pingewood Reading RG30 3UR Tel: 0118 975 4517 Email: berkshire@seap.org.uk WEBCAS (West Berkshire Advocacy) Provides a range of advocacy services for people with disabilities and their carers, mainly in West Berkshire, Reading and Wokingham. Broadway House 4-8 The Broadway Newbury RG14 1BA Tel: 01635 760535 Email: info@webcas.org.uk

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ 1 Although the subject of dying is often painful

to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes. All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. ‘Preferred Priorities for Care’ (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1

‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

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Useful websites - End of Life Care Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk

NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk www.compassionatecommunities.org.uk Aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathetic ear.

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk). There are two types of residential home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital including savings exceeds £23,250. This figure may change after April 2015, check with Adult Social Care after this date. See page 46 for more information on paying for your care in a care home. Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care

home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £110.89 per week for the lower rate and £152.61 per week for the higher rate. This figure may change after April 2015, check with Adult Social Care after this date. For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline: 0800 389 2077.

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Care homes checklist

Home 1

Fees per week: £

Home 2

Fees per week: £

Home 3

Fees per week: £

First impressions • • • • •

1 2 3

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight? 1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room? • Does the home have a Nutrition Champion/Lead?

Activities

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

1 2 3

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Is there a Dignity Champion? • Is there a Dementia Champion/Lead?

Catering

1 2 3

Life within the home

Staff

Visitors

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? A place to make tea/coffee whenever you want? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £................... £................... £................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • What does the home do about personal engagement?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Activities in care homes The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better. All of these can be defined as ‘activities’. Above all they can

provide a point of interest, fun and challenge to each day. Lots of care homes now employ a dedicated Activity Coordinator. What they do and how varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high quality activity provision. Review the ‘Activities’ section of the care homes checklist on page 42 for questions to consider asking potential providers.

Dementia Care homes and dementia According to the Alzheimer’s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia. Each person with dementia is a unique human being with individual emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored programme enables the person to experience the best possible quality of life. Subsequently, a good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning. The person with dementia will have an assessment and an on-going personalised care plan, agreed across health and social care that identifies a named care coordinator and addresses their individual needs. They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care.

It is important that care and support options are tailored to the needs of the individual. One size does not fit all. Some options can work well for one individual but prove to be stressful and unsuitable for another person. Make sure staff know the person you care for by providing life story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included

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in the residential dementia care checklist on page 45.

For further information, call this Directory’s independent helpline: 0800 389 2077.

Design and technology The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation at ground floor level only and with good access in and out of the building within a safe environment. Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation for residents.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 44

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 42. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia. Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

p/w

Home 2

p/w

Home 3

p/w

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to stimulate residents? 1 2 3 Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as dining room and bathroom. 1 2 3 The home’s policy about locking external doors. 1 2 3 Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. 1 2 3 Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? 1 2 3 Are residents able to compile memory boxes? 1 2 3

Do staff compile life story books including photographs and mementos? 1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3 Will the person with dementia have a member of staff particularly responsible for their care? 1 2 3 Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3 Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3 Is there a full assessment at home before a resident is admitted? 1 2 3

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Paying for residential care Care funded by the council

account of the person in the care home.

Do I qualify for local authority financial assistance?

Paying for your own residential care

If you have been assessed as needing a care home place and your capital including your savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Adult Social Care. Contact details are on page 5. If you have capital below £14,250 you will be entitled to maximum support contributing your income less £23.50 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay a capital tariff of £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone parent. Do I have a choice of care home if the council is paying? Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to topup of your fees as long as they are able to do so over the long term. You are not allowed to top up the fees yourself. For more information on third party payments see page 47. My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs, paid from the

Self-funding If you are self-funding your care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to. Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property? No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements. Do I have to pay Council Tax on an empty property? If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold. Is there any financial help that is not means tested? Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of £54.45 for those needing care by day or night and, at a higher rate of £81.30 for those needing care by day and night. Whether your stay is temporary or permanent if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC) towards the cost of your nursing care, paid directly to the home at

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

£110.89 per week. If your needs are primarily health care needs, you may be entitled to full funding from your local PCT following an assessment under their continuing care eligibility criteria. This figure applies to England only. What happens if I move into a care home independently and run out of money? Once your capital reduces to £23,250 you should seek local authority assistance as soon as possible. However, if the home costs more than the local authority usually pays and won’t reduce its fees you could be in the difficult situation of either finding a source of top-up or seeking less expensive accommodation. If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Adult Social Care to ensure they are aware of your financial situation. Also check if the care home owner can continue to accommodate you at the local authority's funding rates or will require a third party top-up. What can I do to avoid this situation? There are ways of meeting care costs for as long as you need care whilst using up only part of your capital. For example, the use of Immediate Need Care Fee Payment Plans can contribute towards capping the cost and, as so many older people wish, enabling an inheritance to be left for the family.

Third party payments If the home you choose costs more that the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make an additional payment. If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make an additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘topup’ or ‘third party contribution’. The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity. Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice via Adult Social Care. Contact details are on page 5.

The important thing is not to try to do it alone, always seek professional advice. Figures mentioned here may change over the lifetime of this Directory.

Contracts Before you sign any contract prior to moving into a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area it is advisable to contact the social worker who is arranging your placement with you or Adult Social Care to ask for advice and individual guidance.

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If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with your local authority, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move

to a cheaper home within the local authority’s funding levels. If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

Important information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes or housing with care schemes that meet their criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

How solicitors can help A solicitor can give you impartial advice about

wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area. For further information, call this Directory’s independent helpline: 0800 389 2077.

Charitable support The voluntary sector is made up of charitable, not-for-profit organisations. Charities help people of all ages, backgrounds, cultures, religions and ethnic origins, in many ways, often when the State cannot do so. If you or someone you know is struggling to meet the costs of care there may well be a charity which could provide some help without affecting benefit entitlements. Occupational benevolent funds The occupational benevolent sector excels in ‘communities of interest’. These include people wanting to live in a religious setting, or those looking for voluntary sector homes and housing with an ethos allowing them to share their lives with like-minded individuals. For example, a person who has spent their life as a professional may be seeking housing or care amongst other professional people. Another may have spent a working life in a motor factory and now wants to live amongst others with the same working background. Occupational benevolent funds make sure that their assistance will not affect any state benefits and they can often help people in difficulties to claim all the allowances to which they’re entitled. Pension Credit will not be affected by

a grant from a benevolent fund. Charities can’t help if what is required is already available on the National Health Service, or covered by state benefits or the local council’s social or other services, but they can often enhance basic provision. Local examples include: BEN – Motor and Allied Trades Benevolent Fund Caring for people who worked in the automotive trade and their dependents, in times of need. Lynwood, Sunninghill Ascot, Berkshire SL5 0AJ Lynwood is one of five centres owned by BEN, set in its own grounds in Ascot. Tel: 01344 876770 Email: careservices@ben.org.uk GroceryAid Charity for workers in the grocery industry, based in Sandhurst. 2 Lakeside Business Park Swan Lane Sandhurst, Berkshire GU47 9DN Tel: 01252 875925 Licensed Trade Charity Provides support and care for people who have worked in the licensed drinks trade. Heatherley London Road Ascot, Berkshire SL5 8DR Tel: 01344 884440 The Cinema and Television Benevolent Fund The leading UK charity for people who have worked behind the scenes in the film, cinema and commercial television industries. Owns and manages Glebelands, its own care home with nursing in Berkshire. 22 Golden Square London W1F 9AD Tel: 0207 437 6567 Freephone: 0800 138 2522 The National Benevolent Charity Founded as the National Benevolent Institution, this is one of the oldest charities in Great Britain and provides 41 units of accommodation for the

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retired and elderly living independently. Primarily provides financial support and help to people who, through no fault of their own, are forced to live in poverty. Tel: 01666 505500

Comments, compliments and complaints If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.

Care Quality Commission (see page 51 for more information about the CQC). If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the department’s designated complaints manager. If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Its job is to investigate complaints in a fair and independent way.

The Silver Line The BIG Lottery Fund has announced a major grant of £5 million to The Silver Line describing them as ‘a vital new befriending and advice helpline’ so that we can develop from our pilot stage to launch nationally. The grant has been made available through The Fund’s £20 Million Dignity programme for older people who are isolated and lonely across the UK. It recognises that a phone call can be transformative and lift someone’s mood and self-esteem; as one caller told us: ‘When I get off the phone I feel like I belong to the human race.’

If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the

Until now there has not been a UK-wide, 24 hour umbrella organisation which links older people to support services in their local communities. The Silver Line will connect individuals to local services and activities, and in the same way that Childline, founded by Esther Rantzen in 1986, helped abused children, The Silver Line will support older people who are experiencing abuse or neglect, and make sure they are protected. For more information visit: www.thesilverline.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC holds and publishes up-to-date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each provider is given a report on how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience. For any enquiries contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. For information on care provision in Berkshire and other regions, contact this Directory's helpline on freephone 0800 389 2077 with details of your requirements or visit www.carechoices.co.uk.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect or worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. What is adult abuse? Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Visit www.carechoices.co.uk for further assistance with your search for care

Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

The person who is responsible for the abuse may be known to the person abused and could be:

• Let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

• a paid carer or volunteer;

The Disclosure and Barring Service

• a health worker, social care or other worker;

There is a barring system for all those intending to work, or working with children and vulnerable adults.

Who might be causing the abuse?

• a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people. If you think someone is being abused call Adult Social Care. Your concerns will be taken seriously and will receive prompt attention, advice and support. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved Adult Social Care will work with them and with you to support you.

If you are worried about contacting the police you can contact Adult Social Care to talk things over first. Contact details are on page 5. If immediate action is needed dial 999. You can also:

• Contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services.

In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. This new organisation will provide a joined up, seamless service combining the criminal records checking and barring functions. Further legislative changes will come into force during 2014. These details will be published on the DBS website. For disclosure information and services, visit the DBS homepage: www.gov.uk/dbs Care home owners, domiciliary care agencies and employment agencies which supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the Disclosure and Barring Service (DBS). Requests for such checks must be made to the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation knowingly to employ a barred person in a regulated activity role.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential care in Berkshire BUCKINGHAMSHIRE

OXFORDSHIRE

WINDSOR & MAIDENHEAD READING

WEST BERKSHIRE

SLOUGH

BRACKNELL FOREST

WILTSHIRE WOKINGHAM

SURREY HAMPSHIRE

Bracknell Forest Care homes 53

Care homes with nursing 54

West Berkshire Care homes 56

Reading Care homes 54

Care homes with nursing 55

Windsor and Maidenhead Care homes 58 Care homes with nursing 61

Care homes with nursing 55

Wokingham Care homes 61

Slough Care homes 55

Care homes with nursing 58

Care homes with nursing 64

Care home providers Bracknell Forest care homes BEECH HOUSE (BINFIELD) London Road, Binfield, Bracknell RG42 4AB Tel: 01344 451949

OP D

HEATHLANDS RESIDENTIAL HOME Crossfell, W ildridings, B racknell RG12 7RX Tel: 01344 425650

OP D

CROSSWAYS RESIDENTIAL CARE HOME 306 Yorktown Road, College Town, Sandhurst GU47 0PZ Tel: 01276 346910

OP D

HOMESTEAD, THE 18 Heath Hill Road North, Crowthorne RG45 7BX Tel: 01344 776270

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FAR END RESIDENTIAL HOME Far End, Sandhurst Lodge, Wokingham Road, Crowthorne RG45 7QD Tel: 01344 772739

OP D

OP LDA YA LODGE, THE 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ Tel: 01344 424982

FOURWAYS RESIDENTIAL HOME 45 Scotland Hill, Sandhurst GU47 8JR Tel: 01252 871751

OP D

PINEHURST CARE CENTRE 38-44 Duke’s Ride, Crowthorne, Berkshire RG45 6ND Tel: 01344 774233

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Bracknell Forest care homes continued PINEWOOD (DIMENSIONS) 101 Pinewood Avenue, Crowthorne RG45 6RQ Tel: 01344 773139 SLATE HOUSE RESIDENTIAL HOME 26 Wellington Road, Sandhurst GU47 9AN Tel: 01344 773358

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ST CHRISTOPHER’S CARE HOME Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

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WAYMEAD SHORT TERM CARE St Anthony’s Close, B racknell RG42 2EB Tel: 01344 353333

LDA

Bracknell Forest care homes with nursing BIRDSGROVE NURSING HOME Warfield Road, B racknell RG12 2JA Tel: 01344 422261

OP D

OP PD BRACKNELL CARE HOME Crowthorne Road, Bracknell RG12 7DN Tel: 01344 484584 Advert page 62

HALDANE HOUSE NURSING HOME 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01252 872218

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ST DAVID’S NURSING HOME Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

OP PD MH SI YA BRIDGEWELL CENTRE, THE 10a Ladybank, Birch Hill, Bracknell RG12 7HA Tel: 01344 303815

Reading care homes PEPPARD HOUSE 45 Woodcote Road, Caversham, Reading RG4 7BB Tel: 0118 947 2067 RICHMOND ROAD, 30 (VOYAGE 1 LTD) Caversham, Reading RG4 7PR Tel: 0118 946 3282

LDA

UPPINGHAM GARDENS, 1 (VOYAGE 1 LTD) Caversham, Reading RG4 6SP Tel: 0118 946 2216

OP LDA YA

WENSLEY ROAD, 159 Coley Park, Reading RG1 6DU Tel: 0118 958 9022

ST BARNABAS STREET, 26 (VOYAGE 1 LTD) OP LDA YA Emmer Green, Reading RG4 8RA Tel: 0118 946 1775 ST LUKE’S & THE OAKS CARE HOME Marshland Square, Emmer Green, Caversham, Reading RG4 8RP Tel: 0118 946 1424 ST RONANS ROAD, 34 34 St Ronans Road, Reading, Berkshire RG30 2QE Tel: 0191 228 8300

OP D

WHITE BARN, KINGWOOD 45 Cressingham Road, Reading RG2 7RU Tel: 0118 987 3190

OP PD LDA

WHITLEY WOOD LANE, 188 (RESPITE CARE) Reading RG2 8PR Tel: 0118 937 5347

OP PD SI SUMMERFIELD CARE HOME 4 Kidmore Road, Caversham, Reading RG4 7LU Tel: 0118 947 2164 TILEHURST LODGE 142 Tilehurst Road, Reading RG30 2LX Tel: 0118 967 4675

LDA

OP LDA YA

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LDA

WILLOWS, THE 2 Hexham Road, Reading RG2 7UG Tel: 0118 937 5584

YEW TREE LODGE 17-19 Redlands Road, Reading RG1 5HX Tel: 0118 931 3534

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Reading care homes with nursing OP PD YA BEACHER HALL NURSING CENTRE 42 Bath Road, Reading RG1 6PG Tel: 0118 3219474 Advert page 56 JASMINE HOUSE NURSING HOME 16-22 Westcote Road, Reading RG30 2DE Tel: 0118 959 0684

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OP D

NORTHCOURT LODGE NURSING HOME 65 Northcourt Avenue, Reading RG2 7HF Tel: 0118 987 5062

PARKSIDE HOUSE NURSING HOME OP PD Parkside Road, Reading RG30 2DP Tel: 0118 3217341 Advert page 56 OP

RIVER VIEW CARE CENTRE Rodway Road, off Oxford Road, Tilehurst RG30 6TP Tel: 0118 972 8360

Slough care homes OP

MIDDLE GREEN ROAD, 12 (VOYAGE 1 LTD) Slough SL3 7BN Tel: 01753 532415

ASPEN BELMONT CARE HOME 11 Tuns Lane, Slough, Berkshire SL1 2XA Tel: 01753 825158

LDA

RAGSTONE ROAD, 64-66 Slough SL1 2PX Tel: 01753 524869

BOADICEA CLOSE, 20 (DIMENSIONS) Slough SL1 5UJ Tel: 01753 528233

LDA

REACH LIMITED 1 Yew Tree Road, Slough, Berkshire SL1 2AA Tel: 01753 524621

LDA

ELTHAM AVENUE, 72 (DIMENSIONS) Slough SL1 5UP Tel: 01753 822483

LDA

REACH - LOWER CIPPENHAM LANE, 178 Slough SL1 5EA Tel: 01628 666132

LDA

REACH - UPTON COURT ROAD, 2A Slough SL3 7LX Tel: 01753 570222

LDA

RESPOND 3 Priors Close, Slough SL1 2BQ Tel: 01753 570866

LDA

SEYMOUR HOUSE 21, 23, 25 Seymour Road, Slough SL1 2NS Tel: 01753 820731

LDA

STOKE HOUSE 4 Stoke Poges Lane, Slough, Berkshire SL1 3NT Tel: 01753 445089

LDA

APPLEGARTH CARE HOME 24 Huntercombe Lane North, Maidenhead SL6 0LG Tel: 01628 663287

FORGET-ME-NOT RESIDENTIAL HOME 151 Burnham Lane, Burnham SL1 6LA Tel: 01628 668902 LANGLEY HAVEN CARE HOME LIMITED 30 Rambler Lane, Langley, Slough SL3 7RR Tel: 01753 527300 LANGLEY ROAD, 60 (VOYAGE 1 LTD) Slough SL3 7AD Tel: 01753 536935 LAVENDER COURT 1 Priors Close, Slough SL1 2BQ Tel: 01753 512368

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Slough care homes with nursing BURNHAM HOUSE Burlington Road, Slough SL1 2LD Tel: 01753 517789 LANGLEY NURSING HOME LTD 44 Langley Road, Slough SL3 7AD Tel: 01753 790839

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OP D PD LDA MH OAK HOUSE Forest Close, Wexham Road, Slough SL2 4FA Tel: 01753 528419

OXFORD HOUSE NURSING HOME 204 Stoke Road, Slough SL2 5AY Tel: 01753 533554 SALT HILL CARE CENTRE 16-20 Bath Road, Slough SL1 3SA Tel: 01753 575150

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WINDMILL CARE CENTRE 104 Bath Road, Slough SL1 3SY Tel: 01753 213010

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West Berkshire care homes OP LDA YA

ACORN HOUSE 20 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9462

CLAYHILL ROAD, 43 (DIMENSIONS) Burghfield Common, Reading RG7 3HF Tel: 0118 983 5047

APPLETREES Chapel Row, Bucklebury, Newbury RG7 6PB Tel: 0118 971 3769

LDA

COOMBE HOUSE, THE The Coombe, Streatley-on-Thames RG8 9QL Tel: 01491 872174

BAILY THOMAS HOUSE (DIMENSIONS) Haysoms Drive, Greenham, Thatcham, Berkshire RG19 8EX Tel: 01635 414260

LDA

DOWNVIEW RESIDENTIAL HOME 12 Downview, Hungerford RG17 0ED Tel: 01488 683087

BOXGROVE HOUSE Little Heath Road, Reading RG31 5TY Tel: 0118 943 1019

LDA

OP LDA YA

BROAD LANE, 30 (VOYAGE 1 LTD) Upper Bucklebury, Nr Reading RG7 6QJ Tel: 01635 871191 CHAFFINCHES 108 Paynesdown Road, Thatcham RG19 3TE Tel: 01635 874836 CHESTNUT WALK 15 Chestnut Walk, Hungerford, Newbury RG17 0BD Tel: 01488 683263

LDA

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LDA

OP LDA YA DUNCAN HOUSE 18 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9460 ELIZABETH HOUSE 14 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9457

OP LDA YA

LDA YA GLEBE GARDEN Reading Road, Burghfield Common, Reading RG7 3BH Tel: 0118 983 5476 HAZEL VIEW 21 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9463

OP LDA YA

Questions about aged care in Berkshire? We’ll help you find the answers Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help. Bupa offers free, expert advice to help you make the right decision for you and your loved ones. Our friendly team of specially trained advisors are here to help, 7 days a week.

0333 220 4922†

†Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Berkshire care homes continued LDA YA

HILLVIEW FARM Ashmore Green Road, Ashmore Green, Thatcham RG18 9ER Tel: 01635 866429

HOLLY GRANGE RESIDENTIAL HOME Cold Ash Hill, Cold Ash, Thatcham RG18 9PT Tel: 01635 864646 JUST HOMES 3 New Hill, Purley-on-Thames, Reading RG8 8HA Tel: 0118 962 4887

OP PD LDA

KESTRELS 84 Hambridge Road, Newbury RG14 5TA Tel: 01635 522814

LDA

LIMBER OAK Crookham Common, Newbury RG19 8BR Tel: 01635 871213

PD LDA SI YA

LDA

ROWAN COTTAGE Sulhampstead Road, Burghfield, Reading RG30 3SB Tel: 0118 983 6003

OP LDA YA SLADE HOUSE 17 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9459 LDA

TUDOR HOUSE Farm Lane, Maidenhatch, Pangbourne RG8 8HP Tel: 0118 974 5030

LDA YA

WALLED GARDEN, THE Calcot Grange, Mill Lane, Reading RG31 7RS Tel: 0118 942 3331

OP D PD SI YA

WALNUT CLOSE Brownsfield Road, Thatcham, Newbury RG18 3GF Tel: 01635 587810

LITTLE HEATH COURT Little Heath Road, Tilehurst, Reading RG315TY Tel: 0118 942 8558

LDA

OP LDA YA WATSON HOUSE 12 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9456

NEWTON HOUSE 404 London Road, Benham Hill, Berkshire RG18 3AA Tel: 01635 529817

LDA

WILLOWS EDGE Hutton Close, Shaw, Newbury RG14 1HJ Tel: 01635 452520

OP D SI NOTREES 10 High Street, Kintbury, Hungerford RG17 9TW Tel: 01488 658332 OAKLANDS 5 The Green, Theale, Reading RG7 5DR Tel: 0118 930 5288

LDA YA

OLD VICARAGE, THE Parsonage Lane, Hungerford RG17 0JB Tel: 01488 683634

LDA YA

PRIOR’S COURT COTTAGES, 5-6: BRADBURY HOUSE Prior’s Court Road, Hermitage, Thatcham RG18 9JT Tel: 01635 247203

LDA YA

LDA

WOODPECKERS 5 Barn Elm Cottages, Dark Lane, Bradfield RG7 6DD Tel: 0118 974 4093 YEW BANK 19 Huckleberry Close, Purley-on-Thames Reading RG8 8EH Tel: 0118 943 9461

OP LDA YA

• search care providers quickly and easily

PARRY HOUSE OP LDA YA 15 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9458 LDA YA PRIOR’S COURT COTTAGES, 1-2, 3-4 Prior’s Court Road, Hermitage, Thatcham RG18 9JT Tel: 01635 247202

OP D PD SI

• search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

Visit www.carechoices.co.uk for further assistance with your search for care

West Berkshire care homes with nursing ARGYLES NURSING HOME Pound Street, Newbury RG14 6AE Tel: 01635 899591

OP Advert page 56

BAYFORD HOUSE NURSING CENTRE OP Rookwood, Stockcross, Newbury RG20 8LB Tel: 01488 757660 Advert page 56 BIRCHWOOD Birchwood Road, Newbury RG14 2PP Tel: 01635 339670

OP D PD LDA MH Advert page 60 LDA

CASTLE GATE RESPITE CENTRE Love Lane, Donnington, Newbury RG14 2JG Tel: 0118 950 3094 DONNINGTON RESIDENTIAL AND NURSING HOME, THE Wantage Road, Newbury RG14 3BE Tel: 01635 897990

HOLLIES OP D Reading Road, Burghfield Common, Reading RG7 3BH Tel: 0118 983 2254 HUNGERFORD CARE HOME OP Wantage Road, Hungerford, Newtown RG17 0PN Tel: 01488 682002 Advert page 62 THATCHAM COURT NURSING HOME D Chapel Street, Thatcham, Berkshire RG18 4QL Tel: 01635 898799 Advert page 56 WINCHCOMBE PLACE Maple Crescent, Newbury, RG14 1LN Tel: 0333 434 3096

OP D PD MH YA Advert page 60

OP Advert page 56

Windsor & Maidenhead care homes ABELL GARDENS, 1 Furze Platt Road, Maidenhead SL6 6PS Tel: 01628 784209

PD LDA YA

ABELL GARDENS, 2 Furze Platt Road, Maidenhead SL6 6PS Tel: 01628 780975

OP PD LDA YA

ALLENBY ROAD, 11 Maidenhead SL6 5BF Tel: 01628 783573

OP PD LDA SI YA

COWLEY HOUSE (CARE MANAGEMENT GROUP) LDA Ray Park Road, Maidenhead SL6 8PZ Tel: 01628 638851 ETON HOUSE RESIDENTIAL HOME 68 Eton Road, Datchet, Slough SL3 9AY Tel: 01753 547251

OP D

FEARNLEY HOUSE 86 Straight Road, Old Windsor SL4 2RX Tel: 01753 863752

LDA

BOULTERS LOCK RESIDENTIAL HOME 56 Sheephouse Road, Maidenhead SL6 8HP Tel: 01628 634985

OP D

BRAMERTON Upper Bray Road, Bray, Maidenhead SL6 2DB Tel: 01628 771058

LDA

HEREWARDS HOUSE 15 Ray Park Avenue, Maidenhead SL6 8DP Tel: 01628 629038

OP D

OP D PD LDA MH CLARA COURT 21 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 776022 Advert page 60

HERONSMEDE 88-90 Straight Road, Old Windsor SL4 2RX Tel: 01753 855694

LDA

HOMESIDE CLOSE, 16 Off Whurley Way, Maidstone SL6 7RB Tel: 01628 630710

LDA

MEADOWBANK CARE 44 Braywick Road, Maidstone SL6 1DA Tel: 01628 781186

COURTHOUSE ROAD, 237 Maidenhead SL6 6HF Tel: 01628 625457

OP PD LDA YA

COWLEY COTTAGE (CARE MANAGEMENT GROUP) LDA Ray Park Road, Maidenhead SL6 8PZ Tel: 01628 776542

PD LDA SI YA FOXDOWN Littlefield Green, White Waltham, Maidenhead SL6 3JN Tel: 01628 625341

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Windsor & Maidenhead care homes continued MOKATTAM Altwood Bailey, Maidenhead SL6 4PQ Tel: 01628 626070

LDA

WELBY CLOSE, 25 (DISABILITIES TRUST) Maidenhead SL6 3PY Tel: 01628 824154

MOOR COTTAGE High Street, Cookham SL6 9SF Tel: 01628 526036

WHITE HOUSE 334 Horton Road, Datchet, Slough SL3 9HY Tel: 01753 541595

NIGHTINGALES CARE HOME Islet Road, Maidenhead SL6 8LD Tel: 01628 621494

WHITE LODGE CARE HOME LTD Bisham Road, Marlow SL7 1RP Tel: 01628 898281

NORMANHURST RESIDENTIAL HOME 26 High Town Road, Maidenhead SL6 1PB Tel: 01628 632618 OSBORNE HOUSE 90 Osborne Road, Windsor SL4 3EN Tel: 01753 857610

OP D

LDA

PINKNEYS ROAD, 87 (VOYAGE 1 LTD) Pinkneys Green, Maidenhead SL6 5DT Tel: 01628 626167

LDA YA

STATION ROAD, 43 (VOYAGE 1 LTD) Wraysbury, Staines, Middlesex TW19 5ND Tel: 01784 483154

LDA YA

TREGONA (VOYAGE 1 LTD) 3 Edith Road, Maidenhead SL6 5DY Tel: 01628 789433

LDA YA

LDA

OP D PD

WINSTON COURT, 5 Halifax Road, Maidenhead SL6 5HU Tel: 01628 418804

LDA

WINTON HOUSE 51 Dedworth Road, Windsor SL4 5AZ Tel: 01753 856466

OP Advert below

Winton House Residential Extra Care Home

We offer excellent 24-hour residential care for older people in a warm and friendly home

OP D PD LDA VANSETT CARE HOME 27-29 Norfolk Road, Maidenhead SL6 7AU Tel: 01628 626656

Residents have their own private en-suite rooms and are supported by skilled and caring staff. Long or short stays, respite available. Please visit or contact us for more details.

Tel: 01753 856466

Manager: Mrs Shelley Ackland-Snow The Abbeyfield (Maidenhead) Society Limited Winton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ

Foxleigh Grove Nursing Home • Individually decorated single and twin rooms Our aim is to provide a relaxed, warm and friendly atmosphere within which our residents can be cared for and pursue their interests and where visitors are always welcomed. Individual care is provided by fully qualified, experienced staff with day-to-day personal contact and management from the proprietor. Please accept our invitation to come to tea, and meet the staff and residents.

hour qualified nursing • 24 care. Full range of visiting services available

• Passenger lift • Mini bus Licensed to care for

For more information and advice telephone Matron on 01628 673332 Foxleigh Grove, Holyport, near Maidenhead, Berkshire SL6 3LQ Website: www.foxleighgrove.co.uk Email: info@foxleighgrove.co.uk

• Long term elderly care • Chronic young sick • Respite • Terminally ill

Visit www.carechoices.co.uk for further assistance with your search for care

What do you see? Creative souls or life in a care home?

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At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. Itâ&#x20AC;&#x2122;s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, itâ&#x20AC;&#x2122;s a chance to demonstrate their creativity. Winchcombe Place care home, Maple Crescent, Newbury RG14 1LN Larkland House care home, London Road, Ascot, Berkshire SL5 7EG

To find out how we can help call us on Winchcombe Place care home: 0333 321 1923 or visit careuk.com/winchcombe-place Larkland House care home: 0333 321 8841 or visit careuk.com/larkland-house

Windsor & Maidenhead care homes with nursing APPLE HILL OP D PD LDA SI Henley Road, Hurley, Maidenhead, SL6 5LH Tel: 01628 823200 ASCOT NURSING HOME Burleigh Road, Ascot SL5 7LD Tel: 01344 620656

D MH

OP PD CHERRY GARDEN Breadcroft Lane, Littlewick Green, Maidenhead SL6 3QF Tel: 01628 825044 COOKHAM RIVERSIDE, THE Berries Road, Cookham SL6 9SD Tel: 01628 810557 DORMY HOUSE Ridgemount Road, Sunningdale, Ascot SL5 9RL Tel: 01344 872211

OP OP D

OP PD FOXLEIGH GROVE NURSING HOME Forest Green Road, Holyport, Maidenhead SL6 3LQ Tel: 01628 673332 Advert page 59 HARWOOD HOUSE Spring Lane, Cookham Dean SL6 6PW Tel: 01628 478000

OP PD HOLYPORT LODGE NURSING HOME The Green, Holyport, Maidenhead SL6 2JA Tel: 01628 878407 Advert page 56 LARCHFIELD Larchfield Road, Maidenhead SL6 2SJ Tel: 01628 639428 LARKLAND HOUSE London Road, Ascot SL5 7EG Tel: 0333 321 8841

OP D

LONGLEA NURSING HOME Fifield Road, Fifield, Maidenhead SL6 2PG Tel: 01628 634201

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LYNWOOD CARE CENTRE Sunninghill, Ascot SL5 0AJ Tel: 01344 620191

MANOR CARE HOME, THE Church Road, Old Windsor SL4 2JW Tel: 01753 832920 MANOR GREEN RESPITE UNIT Manor Green School, Elizabeth Hawkes Way, Maidenhead SL6 3EQ Tel: 01628 513800

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QUEEN’S COURT 1 Dedworth Road, Windsor SL4 5AZ Tel: 01753 838454 SANDOWN PARK CARE HOME 61 Vale Road, Windsor SL4 5JY Tel: 01753 833140

OP D YA

SANDRIDGE HOUSE 3 London Road, Ascot SL5 8DQ Tel: 01344 624404

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OP D PD ST MARK’S NURSING CENTRE 110 St Mark’s Road, Maidenhead SL6 6DN Tel: 01628 878461 Advert page 56

OP D PD MH YA AD Advert page 60

Wokingham care homes AHAVA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755648 ALEXANDRA GRANGE Oaklands Drive, Wokingham RG41 2RU Tel: 0118 912 3210

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OP D BELAMIE GABLES CARE HOME 210 Hyde End Road, Spencers Wood, Reading RG7 1DG Tel: 0118 988 3417 BRAMBLETYE (DIMENSIONS) LDA New Mill Road, Finchampstead, Wokingham RG40 4QT Tel: 0118 973 4539 OP D LDA SI

BEECH GARDENS LDA YA Salmond Road, Shinfield Park, Reading RG2 8QN Tel: 0118 986 8863

COPPER BEECH Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755645

BEECH HOUSE LDA YA 49 Crockhamwell Road, Woodley, Wokingham RG5 3JY Tel: 0118 969 8373

CORNERWAYS LDA YA 32 Arbor Lane, Winnersh, Nr Wokingham RG41 5JD Tel: 0118 977 0036

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Caring for you in Berkshire

For further information please visit www.fshc.co.uk/lp/berkshire Or contact the Home Manager at your local home.

Four Seasons Health Care provides a range of high quality residential, nursing and dementia care services for clients looking for either long stay and short stay respite care options.

Hungerford Care Home Wantage Road, Hungerford Newtown, Berkshire RG17 0PN T: 01488 682002 E: hungerford@fshc.co.uk

The Berkshire Care Home 126 Barkham Road, Wokingham, Berkshire RG41 2RP T: 0118 9770233 E: the.berkshire@fshc.co.uk

Murdoch House Care Home 1 Murdoch Road, Wokingham, Berkshire RG40 2DL T: 0118 978 5423 E: murdoch.house@fshc.co.uk

Bracknell Care Home Crowthorne Road, Bracknell, Berkshire RG12 7DN T: 01344 484584 E: bracknell@fshc.co.uk

Woodbury House Care Home Jouldings Lane, Farley Hill, Nr Swallowfield, Berkshire RG7 1UR T: 0118 973 3885 E: woodbury.house@fshc.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Feel right at home with Barchester care homes

At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Berkshire and beyond.

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

Austen House Kilnsea Drive, Lower Earley, Reading, RG6 3UJ 01189 144 584

West Oak Murray Road, Wokingham, RG41 2TA 01189 144 585

www.barchester.com

Nursing care • Dementia care • Respite care • Day care 62

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Wokingham care homes continued DOWN LODGE RESIDENTIAL CARE HOME 11 Sturges Road, Wokingham RG40 2HG Tel: 0118 978 6484 DUNSTANS DRIVE, 2 (DIMENSIONS) Winnersh, Wokingham RG41 5EB Tel: 0118 979 5362

LDA

LDA ELMS, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755650 ERETZ Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755613

OP D PD LDA SI

LDA FARM HOUSE, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755533 OP D PD LDA SI FIRS, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755580 LDA GREEN, THE Ravenswood Village, Nine Mile Road, Crowthorne RG45 6BQ Tel: 01344 755568 HILLTOP HOUSE 30 Hilltop Road, Twyford RG10 9BN Tel: 0118 934 0053

OP D PD LDA SI KADIMAH Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755574 LDA LAURELS, THE (DIMENSIONS) 3 Nine Mile Ride, Finchampstead, Wokingham RG40 4QA Tel: 0118 973 7110 LDA YA LAWRENCE DENE Basingstoke Road, Spencers Wood, Reading RG7 1AP Tel: 0118 988 2211 LIBERTY OF EARLEY HOUSE, THE Strand Way, Earley, Reading RG6 4EA Tel: 0118 975 1905 LODDON COURT (DIMENSIONS) 289 Wokingham Road, Earley, Reading RG6 7ER Tel: 0118 966 4494

LDA

LDA LODDON HOUSE (DIMENSIONS) Loddon Court Farm, Beech Hill Road, Spencers Wood, Reading RG7 1HT Tel: 0118 988 4647

LONGMORE ROAD, 1 (VOYAGE 1 LTD) Whitley Wood, Reading RG2 8QG Tel: 0118 986 7457

LDA YA

LOVAT HOUSE 6 Crescent Road, Wokingham RG40 2DB Tel: 0118 978 6750

PD LDA

MAGNOLIA LODGE 42 Hollow Lane, Shinfield RG2 9BT Tel: 0118 988 8732

OP MURDOCH HOUSE CARE HOME 1 Murdoch Road, Wokingham RG40 2DL Tel: 0118 978 5423 Advert page 62 NEW WOKINGHAM ROAD (DIMENSIONS), 95 LDA Crowthorne, Bracknell RG45 6JN Tel: 01344 771369 OLD WHITLEY WOOD LANE, 353 / 375 (MULTI-CARE LIMITED) Reading RG2 8PY Tel: 0118 931 3939

LDA

LDA YA ORCHARD HOUSE 31 Hyde End Lane, Ryeish Green, Reading RG7 1EP Tel: 0118 988 6960 LDA ORCHARD, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755582 PAMELA BARNETT Ravenswood Village, Nine Mile Ride, Crowthorne, Berkshire RG45 6BQ Tel: 01344 755625 PARROT FARMHOUSE (DIMENSIONS) Arborfield Road, Shinfield, Reading RG2 9EA Tel: 0118 988 5051

LDA

PINTA 548 Reading Road, Winnersh RG41 5HA Tel: 0118 977 1694

LDA YA

ROOKERY COTTAGE 249 Shinfield Road, Reading RG2 8HE Tel: 0118 987 2278

LDA YA

SADLERS LANE, 6 (DIMENSIONS) Winnersh, Wokingham RG41 5AJ Tel: 0118 989 3210 SANTA MARIA 268 London Road, Wokingham RG40 1RD Tel: 0118 977 3536

LDA

LDA YA

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Wokingham care homes continued SARUM CRESCENT, 38 (ANTHONY TOBY HOMES TRUST) Ashton, Wokingham RG40 1XF Tel: 0118 977 2334 STAVERTON 25 Murdoch Road, Wokingham RG40 2DQ Tel: 0118 977 1157 SUFFOLK LODGE 18 Rectory Road, Wokingham RG40 1DH Tel: 0118 979 3202

LDA YA

OP D PD

TAGER CENTRE, THE Ravenswood Village, Nine Mile Ride, Crowthorne, Berkshire RG45 6BQ Tel: 01344 755632

LDA SI

TIKVAH WOODPECKERS Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755614

PD LDA SI

TOVA LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755646

VALERIE’S RESIDENTIAL CARE HOME 20 Ravenswood Avenue, Crowthorne RG45 6AY Tel: 01344 761701

WARREN LODGE CARE CENTRE OP D PD LDA MH SI AD Warren Lane, Finchampstead RG40 4HR Tel: 0844 472 5186 WILD ACRES CARE HOME 440 Finchampstead Road, Finchampstead, Wokingham RG40 3RB Tel: 0118 973 3670

OP PD SI

LDA

WOODMERE (DIMENSIONS) Lower Wokingham Road, Crowthorne RG45 6BT Tel: 01344 752682

YELDALL MANOR Blakes Lane, Hare Hatch, Reading RG10 9XR Tel: 0118 940 4411

Wokingham care homes with nursing AUSTEN HOUSE OP D Kilnsea Drive, Lower Earley, Reading RG6 3UJ Tel: 0118 914 4584 Advert page 62

MOUNT CARE HOME, THE School Hill, Wargrave RG10 8DY Tel: 0118 940 2046

OP D

BERKSHIRE CARE HOME, THE OP 126 Barkham Road, Wokingham RG41 2RP Tel: 0118 977 0233 Advert page 62

SUNRISE OPERATIONS SONNING LTD Old Bath Road, Sonning, Reading RG4 6TQ Tel: 0118 944 4300

OP D

BRIDGE HOUSE NURSING HOME OP D PD SI 64 High Street, Twyford RG10 9AQ Tel: 0118 934 0777 Advert inside front cover GLEBELANDS Woolf Drive, Off Acorn Drive, Wokingham RG40 1DU Tel: 0118 974 3260 LORD HARRIS COURT Mole Road, Sindlesham, Wokingham RG41 5EA Tel: 0118 978 7496 LYNDEN HILL CLINIC Lynden Hill Lane, Kiln Green, Reading RG10 9XP Tel: 0118 940 1234

OP D YA

OP PD

THAMESFIELD NURSING HOME Wargrave Road, Henley-On-Thames, Oxon RG9 2LX Tel: 01491 418100 WEST OAK Murray Road, Wokingham RG41 2TA Tel: 01189 144 585 WOODBURY HOUSE CARE HOME Jouldings Lane, Farley Hill RG7 1UR Tel: 0118 973 3885

OP D Advert page 62 OP D YA Advert page 62

WOODLEY AGE CONCERN OP D PD MH SI SHORT BREAK CARE The Day Centre, South-Lake Crescent, Woodley, Reading RG5 3QW Tel: 0118 969 1471 Advert page 32

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily • search by postcode/town and care type information on standards of care • links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: enquiries@carechoices.co.uk Follow us

@CareChoicesLtd

www.carechoices.co.uk

Useful contacts Age UK Berkshire Independent charity aiming to enhance the quality of life of older people. Age Concern and Help the Aged have joined forces and the new body is now called Age UK. Huntley House, 119 London Street, Reading RG1 4QA Tel: 0118 959 4242 Web: www.ageuk.org.uk/berkshire Alzheimer’s Society Support and information for people with dementia, their families and carers over the whole of Berkshire. Web: www.alzheimers.org.uk

Berkshire Carers Service A local charity which supports unpaid carers of all ages. Carers Freephone Helpline: 0800 988 5462 Email: helpline@berkshirecarers.org Web: www.berkshirecarers.org Berkshire East Carers Service Highview, 6 North Road, Maidenhead SL6 1PL Tel: 01628 777217

Bracknell and District 118-128 London Road, Reading, RG1 455 Tel: 07713 390714 Email: geraldine.durrant@alzheimers.org.uk

Berkshire West Carers Service St Giles House, 10 Church Street, Reading RG1 2SD Tel: 0118 960 7030

Maidenhead, Slough and Windsor Highview, 6 North Road, Maidenhead SL6 1PL Tel: 01628 626331 Email: berkshire@alzheimers.org.uk

Carers Bracknell A voluntary organisation, working on behalf of carers of adults and children with disabilities. (Bracknell branch of Carers UK.) Tel: 01344 451656

Reading and Wokingham 118-128 London Street, Reading RG1 4SJ Tel: 0118 957 1183 Email: claire.garley@alzheimers.org.uk West Berkshire Liberty House, The Enterprise Centre, Greenham Common Business Park, Newbury RG19 6HW Tel: 01635 500869 Email: westberkshire@alzheimers.org.uk Ark Trust Ltd, The A charity that enhances the lives of people with learning and physical disabilities and sensory impairment, by means of access to and participation in the arts. Email: info@theark.org.uk Web: www.theark.org.uk Berkshire Autistic Society (BAS) A local support group for parents of children and adults with autism, autism-related issues, Asperger’s Syndrome or challenging behaviour. Provides help, advice and information and works towards improved education, respite care and leisure facilities.

Unit 7, Richfield Place, Richfield Avenue, Reading RG1 8EQ Helpline: 0118 959 4594 (10.00am to 4.00pm Monday to Friday) Web: www.autismberkshire.org.uk

Carers Trust Promotes, offers, supports and delivers high quality services for carers and people with care needs. Crossroads Care and The Princess Royal Trust for Carers have merged to form this leading carers charity. Oxfordshire and West Berkshire Tel: 01635 30008 Email: care@oxfordshirecrossroads.org.uk Reading Tel: 0118 945 4209 Web: www.readingcrossroads.org Wokingham Wokingham Hospital Barkham Road, Wokingham RG41 2RE Tel: 0118 979 5324 Web: http://wokinghamcrossroads.org Dementia Resource Centre Purpose-built day centre provides an opportunity for those living with dementia to participate in a day of leisure activities based on their individual needs.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Boyn Grove Community Resource, 11 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 685725 Email: boyngrove.dementiaservice@rbwm.gov.uk

are being made about them, or about the services that they need. Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net

Disability Information in West Berkshire Web-based disability useful contacts. Ormonde Resource Centre, Newbury College Campus, Monks Lane, Newbury, Berkshire RG14 7TD Tel: 01635 552064 Email: info@diwb.org â&#x20AC;˘ Web: www.diwb.org

Reading Deaf Centre An information officer is available to assist people with complicated forms, writing letters, making phone calls. Appointments must be booked in advance. 131-133 Cardiff Road, Reading RG1 8JF Tel/Minicom: 01189 594969

Mencap in Berkshire A local charity that works to improve the lives and opportunities of those with a learning disability, their families and carers. Reading 21 Alexandra Road, Reading RG1 5PE Tel: 0118 966 2518 Email: office@readingmencap.org.uk Web: www.readingmencap.org.uk Slough Horsemoor Green Community Centre, Spitfire Close, Slough SL3 8JU Tel: 01753 594666 Email: decryer@googlemail.com Web: http://sloughmencap.co.uk West Berkshire Enborne Gate Enborne Road, Newbury RG14 6AT Tel: 01635 41464 Email: info@wbmencap.org.uk Web: www.westberkshiremencap.org

United Voices Provides an advocacy service for people with learning difficulties throughout East Berkshire. A member-led organisation which promotes the life chances of its members through the support and development of self-advocacy skills that empower and enable them to make independent and informed decisions. Oakbridge Centre, Imperial Road, Windsor, SL4 3RU Tel: 01753 206721 Email: enquiries@united-voices.co.uk Wokingham Mental Health Association A self-help voluntary mental health organisation that works in a community care partnership with Wokingham Borough Council. Station House, Station Approach, Wokingham RG40 2AP Tel: 0118 979 2620 Email: mailbox@wokinghammentalhealth.org.uk

Wokingham, Bracknell and Districts Suite 2, Oakmede Place Terrace Road South, Binfield RG42 4JF Tel: 0300 777 8539 Email: admin@wokinghammencap.org.uk Email: admin@bracknellmencap.org.uk Web: www.wokinghambracknellmencap.org

National useful contacts

POhWER West Berkshire Works to improve the quality of peopleâ&#x20AC;&#x2122;s lives and the quality of services by aiming to enable the voices of people, including the most excluded members of society, to be heard when decisions

Action on Elder Abuse (AEA) Works to protect and prevent the abuse of vulnerable older adults. Helpline: 0808 808 8141 Web: www.elderabuse.org.uk

AbilityNet National charity helping disabled adults and children use computers and the internet. Tel: 0800 269 545 Web: www.abilitynet.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Age UK The name of the combined Age Concern and Help the Aged. National advice line: 0800 169 6565 Web: www.ageuk.org.uk

British Institute of Learning Disabilities (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 • Web: www.bild.org.uk

IndependentAge A national charity that champions independence for older people by providing lifelong support, information and advice, practical help and emergency financial aid to older people on very low incomes. Tel: 0800 319 6789 Email: advice@independentage.org Web: www.independentage.org

Care Choices Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs. Freephone: 0800 389 2077 Web: www.carechoices.co.uk

National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Web: www.napa-activities.co.uk

Carers Direct Free, confidential information and advice for carers. Helpline: 0300 123 1053 Textphone/minicom: 0300 123 1004 Email: carersdirect@nhschoices.nhs.uk Web: www.nhs.uk/carersdirect

Pension Service, The Provides information about pensions and other pensioner benefits. Tel: 0845 60 60 265

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 • Web: www.aco.uk.net

Carers UK High quality advice and information to carers and the professionals who support them. Adviceline: 0808 808 7777 Web: www.carersuk.org Disabled Living Foundation Runs a national information service on equipment for people with disabilities. Helpline: 0300 999 0004 Email: helpline@dlf.org.uk • Web: www.dlf.org.uk

Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 • Web: www.fote.org.uk

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 454 2511 Web: www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Tel: 0207 359 8136 • Web: www.relres.org

Disabilities Trust, The Care and support for individuals with autism, brain injury, physical disability and learning disability. Tel: 01444 239123 • Email: info@thedtgroup.org Web: www.disabilities-trust.org.uk

United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 • Web: www.ukhca.co.uk

Elderly Accommodation Counsel Helps older people make informed choices about meeting their housing and care needs. Adviceline: 0800 377 7070 Web: www.housingcare.org

www.nhs.uk NHS Choices is the UK’s biggest health website and provides information on conditions, treatments, local services and healthy living.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index Home care providers

Bluebird Care (South Bucks & Slough)

A2Dominion - Care & Support Chimney Court

Bluebird Care (Windsor & Maidenhead)

A4 Care

Aaron Abbey Care Services Ltd 31 Abicare Services

Absolute Care UK Ltd

Acacia Enterprises UK Ltd

Bluebird Care (West Berkshire & Basingstoke) 31 Bracknell Forest Borough Council Home Support Services 31 Bracknell Forest Borough Council Intermediate Care 31 Bright Yellow Bracknell (T/A Lifecarers)

31 31

Age Concern Slough and Berkshire East

Broad Lane, 30 (Voyage 1 Ltd)

Allied Healthcare - Alice Bye Court

Allied Healthcare - Newbury Allied Healthcare - Reading Allied Healthcare - Reading

31 31 31

Ark Home Healthcare Ltd Audley Care - Inglewood

Churchill House

Complete Care

Concept Care Practice Limited

Consultancy Care Limited

Cornerways 33 County Carers Ltd

County Care (Windsor)

Creating Lifestyles Limited

Call Us

Care @ Home ltd

Care 1st Homecare (Berkshire)

Care In Your Home Limited

Care Partners

Care Response Limited

Careline - The Agency For Care Staff

Diamond Quality Care Services 33

Caremark (Slough & South Bucks)

Dimensions (Berkshire) 33

Caremark (West Berkshire & Reading)

DVL Supported Living Services 33

Caremark (Wokingham)

Bee Friends Ltd

Beeches Manor (Housing 21)

Berkshire Care Ltd

CareWatch (Reading & West Berkshire)

Berkshire House

Carewell Limited

Betheli Services

Better Life Care Ltd

Blue Ribbon Berkshire (Reading and Wokingham)

31 31

Community Reablement Team (CRT) 33

Creative Care Solutions (UK) Ltd 33

B Carers

Bluebird Care (Reading & Wokingham)

Creative Support West Berkshire Service 33 Crossroads Care West Berkshire

Crossroads Caring For Carers

Eastern Avenue, 46a (Voyage 1 Ltd)

CCS Homecare Services Limited 33

EC Care Ltd

Charles Clore Court Extra Care Sheltered Housing

Elegant Care Services

Chilmington at Home

Enable UK Berkshire

Chrome Tree Limited

Enchor Health Care Ltd

Chrysalis Care Ltd

Excel Support Services Ltd

Visit www.carechoices.co.uk for further assistance with your search for care

Kingwood Domiciliary Care

Fitzroy Supported Living (Maidenhead) 34

P Pembroke Lodge

Lady Elizabeth House

People Matter Support Services Ltd

Lean On Me Community Care Services Ltd

Phoenix Care Services Ltd

Gardiner’s 34

LDD Outreach and Sitting Service

Premier Medical Staffing Ltd

Golden Rose Community Care Ltd

Lifecarers Reading at Bright Yellow Group

Promedica24 UK Ltd

Purley Park Trust

Greenslade Services Ltd

Link Nursing and Care Agency, The

Longmore Road, 1 (Voyage 1 Ltd)

G Gabriel’s Angels Limited

Guardian Homecare (West Berkshire) Ltd

H Halcyon Home Care

Harino Care Ltd- Head Office

Harmill House

Home Angels Healthcare Services Ltd

Homecare People Ltd, The (Wokingham) 34 Home Instead Senior Care

I Impact Care Services

In Hand Community Care

INCA Nursing and Domiciliary Care Agency Independent Supported Living and Disabilities Ltd

Jigsaw Creative Care

34 34

K Kcare Nursing Agency

Quality Care Providers

Quality Care Providers t/a Total Health Support and Training Services 35

Makai Care Ltd

Match Options

Radis Community Care

Medihome Limited

Radis Community Care

Radian Support

Rainbow Social Care Limited

Mihomecare (Reading) 35

Reading Crossroads Caring for Carers

Red Kite Home Care Ltd

Realcare + Ltd

Mihomecare (Newbury) 35

Redwood House

Network Healthcare Professionals Ltd (t/a Network Health and Social Care) 35

Response DCA

Right at Home (Maidenhead)

Right at Home (Reading)

RMB Healthcare

Royle Care Limited

Oaklands 35 35

Optalis 35

Kincare 34

Q1Care Limited

Olivia’s Parlour Icare

Mahogany Care - Holyport

New Support Solutions

Orchard & Shipman Care and Support

S Short Term Support and Rehabilitation Team

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers in bold

Silverdale Care Services

Surecare (Slough)

Slough Borough Council Domiciliary Care

Slough Crossroads Caring for Carers

Slough Social Care

Teesdale Road, 60

Thamesfield at Home

Tonna Care Services Ltd

Sorelle Support Care Limited 36

Studio, The

Voyage (DCA) South

Support Horizons

Support Partners

Surecare (Reading and East Berkshire) Surecare (Reading and East Berkshire)

White Waltham Maidenhead 36 Whitestone Care

Windsor and Maidenhead Crossroads

Woodley Age Concern Domiciliary Care Agency 36

Y Your Ability

Your Choice Services

Waymarks Limited

Wentworth House

West Berkshire Council Home Care Service

Zion Domiciliary Care Agency

Broad Lane, 30 (Voyage 1 Ltd)

Burnham House

Care homes and care homes with nursing

Bayford House Nursing Centre

Abell Gardens, 1

Beacher Hall Nursing Centre 55

Abell Gardens, 2

Beech House (Binfield)

Acorn House

Beech Gardens

Castle Gate Respite Centre

Ahava 61

Beech House

Chaffinches 56

Alexandra Grange

Belamie Gables Care Home

Cherry Garden

Allenby Road, 11

Berkshire Care Home, The

Chestnut Walk

Apple Hill

Clara Court

Applegarth Care Home

Clayhill Road, 43 (Dimensions)

Cookham Riverside, The

Coombe House, The

56 61

Birchwood 58 Birdsgrove Nursing Home

C 58

Appletrees 56

Boadicea Close, 20 (Dimensions) 55

Argyles Nursing Home

Boulters Lock Residential Home 58

Ascot Nursing Home

Boxgrove House

Copper Beech

Aspen Belmont Care Home

Bracknell Care Home

Cornerways 61

Austen House

Brambletye (Dimensions)

Courthouse Road, 237

Cowley Cottage (Care Management Group)

Cowley House (Care Management Group)

B Baily Thomas House (Dimensions) 56

Bramerton 58 Bridge House Nursing Home 64 Bridgewell Centre, The

Visit www.carechoices.co.uk for further assistance with your search for care

Crossways Residential Care Home

Lavender Court

Lawrence Dene

Haldane House Nursing Home

Liberty of Earley House, The

Donnington Residential and Nursing Home, The 58

Harwood House

Limber Oak

Hazel View

Little Heath Court

Heathlands Residential Home

Loddon Court (Dimensions)

Herewards House

Loddon House (Dimensions)

Dormy House

Down Lodge Residential Care Home 63 Downview Residential Home

Heronsmede

Lodge, The

Duncan House

Hilltop House

Longlea Nursing Home

Dunstans Drive, 2 (Dimensions) 63

Hillview Farm

Longmore Road, 1 (Voyage 1 Ltd)

Lord Harris Court

Lovat House

Lynden Hill Clinic

Lynwood Care Centre

Hollies 58 Holly Grange Residential Home

Holyport Lodge Nursing Home

Eltham Avenue, 72 (Dimensions) 55

Homeside Close, 16

Eretz

Homestead, The

Eton House Residential Home

Hungerford Care Home

Magnolia Lodge

Manor Care Home, The

Manor Green Respite Unit

Meadowbank Care

58 55

Elizabeth House

Elms, The

Far End Residential Home

Jasmine House Nursing Home 55

Farm House, The

Just Homes

Fearnley House

Firs, The

Middle Green Road, 12 (Voyage 1 Ltd)

Kadimah 63

Mokattam 59

Kestrels 57

Moor Cottage

Mount Care Home, The

Murdoch House Care Home

Forget-Me-Not Residential Home

Fourways Residential Home

Foxdown 58 Foxleigh Grove Nursing Home 61

Langley Haven Care Home Limited 55 Langley Nursing Home Ltd

Langley Road, 60 (Voyage 1 Ltd) 55

New Wokingham Road (Dimensions), 95

Larchfield 61

Newton House

Glebelands 64

Larkland House

Nightingales Care Home

Green, The

Laurels, The (Dimensions)

Normanhurst Residential Home 59

Glebe Garden

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Advertisers in bold

Northcourt Lodge Nursing Home

Summerfield Care Home

Sunrise Operations Sonning Ltd 64

Notrees 57

Ragstone Road, 64-66

Nursing Home, The

REACH - Lower Cippenham Lane, 178

REACH - Upton Court Road, 2a 55 Reach Limited

Oaklands 57

Respond

Old Vicarage, The

Richmond Road, 30 (Voyage 1 Ltd)

Oak House

T Tager Centre, The

Thamesfield Nursing home

Thatcham Court Nursing Home 58 Tikvah Woodpeckers

Tilehurst Lodge

River View Care Centre

Tova 64

Old Whitley Wood Lane, 353 / 375 (Multi-Care Limited)

Rookery Cottage

Tregona (Voyage 1 Ltd)

Orchard House

Rowan Cottage

Tudor House

Orchard, The

Osborne House

Oxford House Nursing Home

P Pamela Barnett Parkside House Nursing Home

63 55

Parrot Farmhouse (Dimensions) 63

Sadlers Lane, 6 (Dimensions)

Salt Hill Care Centre

Sandown Park Care Home

Sandridge House

Valerie’s Residential Care Home 64

Santa Maria

Vansett Care Home

Seymour House

Walled Garden, The

Walnut Close

Warren Lodge Care Centre

Watson House

Waymead Short Term Care

Welby Close, 25 (Disabilities Trust)

Wensley Road, 159

West Oak

White Barn, Kingwood

White House

White Lodge Care Home Ltd

Whitley Wood Lane, 188 (Respite Care)

Slade House

Peppard House

Slate House Residential Home

Pinehurst Care Centre

St Barnabas Street, 26 (Voyage 1 Ltd)

St Christopher’s Care Home

St David’s Nursing Home

Pinkneys Road, 87 (Voyage 1 Ltd)

Pinta 63

St Luke’s & The Oaks Care Home 54

Prior’s Court Cottages, 1-2, 3-4

St Mark’s Nursing Centre

St Ronans Road, 34

Prior’s Court Cottages, 5-6: Bradbury House

57 57

Queen’s Court

Station Road, 43 (Voyage 1 Ltd) 59 Staverton 64

Q 61

Sarum Crescent, 38 (Anthony Toby Homes Trust) 64

Parry House

Pinewood (Dimensions)

Uppingham Gardens, 1 (Voyage 1 Ltd)

Stoke House

Suffolk Lodge

Visit www.carechoices.co.uk for further assistance with your search for care

Wild Acres Care Home

Winton House

Woodpeckers 57

Willows Edge

Willows, The

Woodbury House Care Home

Winchcombe Place

Woodley Age Concern -Short Break Care

Windmill Care Centre

Winston Court, 5

Woodmere (Dimensions) 64

Yeldall Manor

Yew Bank

Yew Tree Lodge

Other advertisers Abbeyfield Society (Maidenhead) 59 Age Concern

Agincare 32 Audley Care

Barchester Healthcare

Bridge House Holdings Ltd Inside front cover

Bright Yellow Group

Bupa 56 Care Choices Ltd 17, 26, 32, 36, 57, 62, 65 & 74 Care Select

23 & 44

Care UK

Four Seasons Health Care

Helping Hands Home Care Inside back cover Home Instead

Protection & Investment Outside back cover Rest Assured We Care Ltd

Universal Care

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

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Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Home Care Specialists

Do you need a Helping Hand? Home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• Providing a break for an existing Carer or family member • Personal care • Support with continence • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01635 592 368

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

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