Berkshire Care Services Directory 2015/16 by Care Choices Ltd

2015/16

Berkshire

Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

in association with

www.carechoices.co.uk

BRIDGE HOUSE of TwyfORD

A view to the future

Computer Generated Impression of Plots 1-5, Phase 1

Computer Generated Impression of Phase 2

Welcome To Bridge House of Twyford, an outstanding retirement development opportunity, set on the banks of the River Loddon in Berkshire.

Call 0800 230 0206 Visit www.bridgehouseoftwyford.co.uk Independent LIvIng • AssIsted LIvIng • nursIng Home

Computer Generated Impression of Bridge House of Twyford

Contents Introduction 4 How to use this Directory

Berkshire Care Association

Raising standards in care

Where do I start?

First steps and assessments

Helping you to stay independent

Local services, information and support

Making life easier at home

Solutions, equipment and aids to help

Services for carers

Best practice care and support

Assessment, benefits and guidance

Care in your own home

Dementia

Paying for residential care

Understanding the system

How it can help

Important information

Further help and information

Living with dementia at home

Family support, respite and services

Paying for care in your home

Comprehensive listings by region

Understanding your options

Home care providers

Residential care in Berkshire

Useful contacts

Useful local and national contacts

Index 70

A comprehensive list of local agencies

Housing with care

The different models available

Specialist services

Essential checklists Home care Care homes Residential dementia care

24 43 45

Disability care, End of Life Care and advocacy

Care homes

Types of homes and activities explained

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Berkshire Care Services Directory, which contains information for adults looking for care or support within the County, whether they are paying for it themselves or receiving support from the council.

There is also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you on page 49.

Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing.

As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

Your first step to accessing services is to arrange an assessment by your local Adult Social Care department to establish your specific needs. This is free, irrespective of your income and available to all. More details are provided on page 8. The assessment will determine whether you are eligible for financial support via a Personal Budget, which allows you to buy in your own support and take control of your situation. Often called ‘personalisation’, this model of social care puts you at the centre of the process. It is discussed on page 8.

You can also view an electronic version of this Directory on the website and have it read to you by using the ‘Browsealoud’ function. You can also receive further help and information from this Directory’s free helpline on 0800 389 2077.

Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 25 for those paying for care at home and 46 for those paying for residential care. You will find information on any benefits available to you on page 18. Support or care to remain living in your own home may be the option that best suits your circumstances. Things you can do to make life easier at home, what is available and how you can access it are explained on pages 10 and 12. A list of local home care providers begins on page 27. Useful checklists featuring questions to ask providers are also included in this edition. The home care checklist is on page 24, another addressing care homes is on page 43, while one covering residential dementia care is on page 45. Comprehensive lists of care homes and care homes with nursing in Berkshire start on page 54.

Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction, however you would like care information presented.

Contacting your local council Bracknell Forest Council Tel: 01344 352000, 8:30am to 5:00pm, Monday to Friday (closed on weekends and Bank Holidays) Email: customer.services@bracknell-forest. gov.uk Web: www.bracknell-forest.gov.uk Emergency Duty Team: Tel: 01344 786543 Bracknell Adult Social Care Hub Web: www.bracknell-forest.gov.uk/ihub Reading Borough Council Tel: 0118 937 3747 Email: CSAAdvice.Signposting@reading.gov.uk Web: www.reading.gov.uk Out of Hours Duty Team: Tel: 01344 786543 Reading Services Guide Web: www.reading.gov.uk/servicesguide

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Slough Borough Council Tel: 01753 475111 Web: www.slough.gov.uk Out of hours service: Tel: 01344 786543 Slough Services Guide Web: www.slough.gov.uk/servicesguide The Royal Borough of Windsor and Maidenhead (RBWM) Tel: 01628 683744, 8:00am to 6:00pm, Monday to Friday Email: access.services@rbwm.gov.uk Web: www.rbwm.gov.uk Out of Hours Duty Team Tel: 01753 853517 A customer service centre contact form is available online at www.rbwm.gov.uk West Berkshire Council Tel: 01635 503050 Email: ccenquiries@westberks.gov.uk Web: www.westberks.gov.uk

The new Care Act You may have heard about the new Care Act, the first phase of which came into effect in April 2015. It’s a piece of legislation aimed at making positive changes to the way care and support is provided for adults and carers and creates a single law for adult care and support. It introduces duties and responsibilities for councils to ensure that wellbeing, dignity and choice are at the heart of health and social care and represents the biggest change to adult social care in over 60 years. For the first time, carers are recognised in law in the same way as those they care for, and all carers are able to have an assessment of their support needs. People paying for their own care have the right to an assessment as well. Anyone at risk of abuse is now even better protected as the Act puts Adult Safeguarding Boards on a statutory footing.

Emergency Duty Team: Tel: 01344 786543 Email: edt@bracknell-forest.gov.uk Social Care info Point (SCiP) Web: www.westberks.gov.uk/scip Wokingham Borough Council Tel: 0118 974 6772 Email: wokinghamdirect@wokingham.gov.uk Web: www.wokingham.gov.uk In an emergency Tel: 01344 786543 Wokingham Information Network Web: http://info.wokingham.gov.uk For ease of use, throughout this Directory, services are described as coming from ‘Adult Social Care’.

A wider range of good-quality services gives you more control and helps you to make more personalised choices over your care, resulting in even better care that works for you. It is designed to ensure that people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make informed decisions about care and support and have a range of high-quality care providers to choose from. The Act also introduces a number of significant changes to how care is charged for, who has to contribute, and a cap on how much people will have to pay towards their care; these changes will come into effect in April 2016. The website www.gov.uk has useful factsheets explaining the changes, type in ‘Care Act’ for further information.

Visit www.carechoices.co.uk for further assistance with your search for care

Berkshire Care Association Berkshire Care Association (BCA) was formed in 2002 to support care providers and those working in, or associated with, care across the county. Formerly known as BARCH, BCA lead the way in the UK by amalgamating care services (care homes and care homes with nursing, domiciliary care and learning disability services), recognising the similarities and yet acknowledging the individuality of service type and need.

BCA also has a long and successful history of hosting projects and assignments on behalf of Government agencies, from Skills for Care, LAs and currently (2015) the Prime Minister’s Dementia Challenge. By working professionally but independently with a sector-specific focus, we are able to speak honestly and knowledgably about the reality of matters affecting care delivery and commissioning, staffing and regulation.

We offer advice and guidance, support networks through meetings, conferences and events, and organise training and workshops where there are industry gaps or bespoke requests. With a motto of ‘Raising Standards’, we aim to promote best evidence-based practice to the sector, its staff and service users, by working in partnership with all organisations and services. We endeavour to keep care organisations in Berkshire and on the boundaries of the county updated with changes in legislation and care delivery, as well as share information and experiences.

By representing the sector collectively, we are a strong voice. By being a BCA member you can influence that voice to ensure your organisation, service users, families and staff are represented as they wish to be.

As a not-for-profit organisation, we independently represent care service providers at relevant meetings, including, but not limited to, NHS and Local Authority (LA) meetings, from hospital admission avoidance and discharge planning to safeguarding and funding needs, (and many more besides). We believe it is essential to have the input of providers, staff and service users to inform relevant discussion and enable free and independent communication. As a democraticallyelected board of willing volunteers, in a county of six LAs, seven Clinical Commissioning Groups, and two major hospitals, let alone the never-ending changes within health and social care, it is no small ask.

BCA recognises care services must deliver a package of excellence, and offer our knowledge and experience to services in promoting quality provision and the highest standards of care. Care services and their staff, whatever the setting, look after the most vulnerable in society. Acknowledging the barrage of negative media coverage of care in recent years, BCA recognises that it is imperative for service users, their families and friends to have trust in care services on offer – trust is the whole theme of care. To enable trust, each service provider and their staff must ensure all elements of their workforce are beyond ‘adequate’ or ‘standard’ – we must aim for ‘excellence’. ‘OK’ is not good enough. Training and development, continuously striving for improvement, asking for and receiving and participating in feedback are essential for quality in all levels of service. BCA has the knowledge and experience to guide services and partners to understanding service provision and delivery, despite the complexities of the current financial and legislative climate. BCA has a raft of tools and experience to share with providers – from documentation in care delivery and analysis, to a buying consortium and best deals on products and services. We believe by working in unity together, sharing knowledge, experience and skills, and learning from each other we can make the world of care in Berkshire a good place for people to live and work.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Benefits of BCA membership: • impartial and knowledgeable information, guidance, support and advice on all aspects of care delivery, employment of staff, meeting regulations etc; • regular meetings and events; • advice line; • keeping up-to-date with local and national changes and best practice; • promote your service using the BCA logo as an indicator of being informed and participative in local networks; • bespoke training; • the collective voice representing the sector locally and nationally; • raise issues or concerns (on your behalf where requested); • reduced costs to BCA training and events; • discounts with local and national suppliers and services; • access to documents, policies and procedures, forms etc, and of course a free copy of the BCA care planning and documentation resource pack – online, on email and in hard copy; • networking opportunities; And lots more – come and join us! Membership costs: £175 per organisation per annum.

Representation Solutions Sharing a voice Informed Infection prevention and control Workforce development Inspection preparation and action planning Safeguarding Advice Learning and development Understanding and professional Partnership: working together for better lives for Berkshire people BCA is a not-for-profit organisation Raising Standards in Care Domiciliary Care Care homes: residential and nursing Learning Disabilities Berkshire Care Association Ascot Priory, Priory Road, Ascot, Berkshire SL5 8RS Tel: 07918 775920 Email: info@berkscare.co.uk Web: www.berkscare.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? WHATWILL AREI KNOW THE CARE OPTIONS? HOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT

FOR MORE INFORMATION:

0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care

CALL CARE SELECT

FOR MORE INFORMATION:

Where do I start? The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement. People receive an assessment of their needs and finances by social workers, who will also involve and consider the needs of carers. If eligible for support from the council you can be allocated a Personal Budget.

Personal Budgets

Personal Budgets cannot currently be used to pay for residential care. The key to accessing all this begins with an assessment of your care needs and financial circumstances by Adult Social Care.

Your assessment You have a legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you regardless of whether you access their services. The assessment (which is free) will consider your personal circumstances such as:

The term ‘Personal Budget’ describes the amount of money that will fund a person’s care and support costs. It is calculated by assessing a person’s needs. It is spent in line with a support plan that has been agreed by both the person and their council and can be either a full or a partial contribution to such costs. The person may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between the individual and their care provider, not the council.

• h ow you can best be supported to live as independently as possible;

A Personal Budget may be taken by an eligible person:

You will need to contact Adult Social Care, who is responsible for this process. Contact details are on page 4.

• i n the form of a direct payment, held directly by the person or, where they lack capacity, by a ‘suitable person’; • b y way of an account held and managed by the council in line with the person’s wishes, or as an account placed with a third party (provider) and accessed by the user in direct negotiation with the provider; or • as a mixture of the above.

• your home and how you are coping in it; • your emotional wellbeing; • your diet; • a ny health and medical treatments you need; and • y our financial status and any benefits you may be claiming.

Once Adult Social Care has an understanding of your care and financial needs, the next stage is to determine what services you are eligible for and who will pay for them. Information on paying for care can be found on page 25 for those receiving home care and 46 for those moving into a care home.

Assessments from hospital If you have been admitted to hospital and either you, your family, your carers or the ward staff think you need care on discharge they may refer you to the discharge team for an assessment. The assessment team can be made up of many different professionals. The assessment will consider your needs and

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

those of any carer who may support you. If it is decided that you have care or support needs, they will work with you, your family or carer to develop a suitable support plan. Services may be required from Adult Social Care or the NHS, or private organisations and the team will work to either restart any existing services you may have had or help to arrange the appropriate services to aid your timely discharge. If you come out of hospital and need more support whilst you recover, you may be eligible for a period of enablement or intermediate care (see below for more information). Some people may be discharged without any support needs or just a little help from family or friends until they’re back on their feet.

Enablement Enablement is an intensive short-term service that helps people regain skills and confidence, for example, after a fall or hospital stay. You will need to have an assessment of your care needs to decide if you are eligible for enablement. If you are eligible an enablement worker will support you for a limited period. Enablement usually helps people to learn or relearn daily living skills. Enablement is not about doing things for you, it’s about giving you the skills and confidence to do things for yourself. It can also mean that you do not start to depend on support that could cost you money. For example, an enablement worker could help you regain your confidence following a fall, or provide support that enables you to prepare a meal if there has been a change in circumstances that means you need to cook. Through enablement they may also identify pieces of equipment that could support you to regain or maintain your independence for a long as you can.

Intermediate care Intermediate care aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them having to go into hospital.

Intermediate care can be provided in your own home or in a care home, depending on the local authority and health service’s policy and your specific needs. It can be provided by care staff, occupational therapists and physiotherapists, with additional support provided by your local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support.

NHS Continuing Healthcare NHS Continuing Healthcare, also known as NHS Continuing Care, is a package of care arranged and funded solely by the NHS. It is for people who are not in hospital but who have complex, ongoing healthcare needs. Eligibility is based on having a ‘primary health need’ which means that your main, or primary, need for care must be health-related. To find out if you are eligible you will need to have an initial assessment with a health or social care professional. As with the assessments mentioned above, you will be fully involved in the process. The initial assessment will then decide if you need to be referred for a full assessment. If, after a full assessment, you are assessed as eligible, NHS Continuing Healthcare is free and will cover your healthcare and personal care needs. If eligible, it can be delivered in your own home or in a care home. Personal health budgets A personal health budget is an amount of money to support a person's identified health and wellbeing needs, planned and agreed between the person and their local NHS team. The aim is to enable people with long-term conditions and disabilities to have greater choice, flexibility and control over the health care and support they receive. The NHS Choices website can be a good source of general information on these subjects, visit www.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Helping you to stay independent Services developed in partnership with the voluntary sector Adult Social Care works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions. Examples include: • day services, lunch clubs and social groups; • b efriending, visiting and telephone contact services; • s upport schemes to help people being discharged from hospital; • support for carers; • respite care; • advocacy, information and advice; and • handyperson schemes.

Day care centres People can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities. Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Centres can be as important for carers as those attending as they allow for a regular break from caring. Attendance may be free or it may be chargeable. Any transport and meals, if available, must usually be paid for.

Meals on Wheels Meals on Wheels describes the delivery of ready

meals to your home. There are services that provide delivery of frozen meals, or delivery of freshly-cooked hot meals. Frozen meals can be delivered in bulk and kept in your freezer until required, whereas hot meals should be eaten immediately. Councils may be able to arrange meals delivered to your door, though you would have to meet their eligibility criteria and it wouldn’t necessarily be free. National and local commercial organisations can also provide meals delivered to your door at a charge. To find out about Meals on Wheels in your area, contact your local authority, contact details are on page 4. You can also contact Age UK (details on page 69).

Adapting your home To remain in your own home for as long as you would like you should ensure that your home is safe, secure and warm. Some forward planning to make sure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on. Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself, but there are reliable tradespeople to be found – ask around. If you are eligible for council support, following an assessment, they may be able to help with minor adaptations. However if your home needs a lot of work, you may be able to apply for a Disabled Facilities Grant. For more information on these visit www.gov.uk/ disabled-facilities-grants There are also non-profit organisations known as Home Improvement Agencies that work specifically for older or disabled people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central Government. They pride themselves in working

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their home to meet their changing needs. Most HIAs provide three main services: • information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free; • a ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services; and • a ‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you, for an agreed fee. HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser.

HIAs - useful contacts Bracknell Forest Age UK Berkshire can give basic advice and fit small pieces of equipment for people deemed eligible following an assessment by the council. Tel: 0118 959 4242 Email: info@ageukberkshire.org.uk Reading, West Berkshire and Wokingham Aster Living can give advice on funding, including grants from statutory bodies; releasing equity; accessing loans and charitable funding and assessing benefit entitlement. Services include: small adaptations; disabled facilities grants; handyperson help and advice; falls and accident prevention; energy efficiency and security technical support. Tel: 01635 588811 Email: info@asterliving.co.uk Slough The Slough Home Improvement Agency is part of Slough Borough Council and organises home adaptations within the Slough Borough Council area. The agency arranges for contractors to come to your home and do all the work needed as quickly as possible. It works on behalf of council tenants, leaseholders and private homeowners. Tel: 01753 875264 Email: privatesectorhousing@ slough.gov.uk The Royal Borough of Windsor and Maidenhead Repair with Care, based in Maidenhead, can help with: small adaptations; Disabled Facilities Grants; handyperson services; hospital discharge; falls and accident prevention; energy efficiency and security advice; gardening, decorating and housing options. Tel: 01628 545000 Email: repairwithcare@housingsolutions. co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier at home In the living room

Plug with handle

Easi-reach YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Block of foam in chair base • Buy ready-made chair raisers if your chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

• Buy an electric riser chair

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or air-conditioning • Install new windows

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

GETTING DRESSED

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any electrical blanket safety concerns • Learn new techniques for dressing • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

• Consider home support

• Buy easy grip scissors

• See a podiatrist

Opening bottles Remembering to take tablets

• Ask your pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

Difficult to reach all of your body

CUTTING YOUR NAILS Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS

Seeing the clock to tell the time

n Contact your local Adult Social Care office, details are on page 4.

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Teapot tipper

Large handled cutlery 5

Liquid level indicator

Pan handle holder

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an assessment of needs

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

Washing machine is too high or too low Putting up ironing board

n Contact your local Adult Social Care office, details are on page 4.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab rail

Shower board

Toilet seat and support frame

Tap turners

Raised toilet seat

Long-handled sponges

WHAT IS DIFFICULT FOR YOU? WASHING HANDS, FACE AND BODY Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an assessment of needs

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension • Contact n (see key below) for a needs assessment

• Review mobility equipment used • Adaptation to bathroom • Consider home support

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see key below) for a needs assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Contact your local Adult Social Care office, details are on page 4.

Visit www.carechoices.co.uk for further assistance with your search for care

Special equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats and shower stools. These simple items are often referred to as ‘Simple Aids for Daily Living’. If you would like more information please contact your relevant Adult Social Care department or one of the useful contacts listed below.

Telecare Telecare (or assistive technology) is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered and an alert is received either by trained operators at a 24-hour call centre, or directly by a relative or carer. Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons – this could be because of living alone, frailty or the need to summon help in an emergency. It could also be used as a short-

term measure during a period of convalescence or for on-going peace of mind. You can nominate a relative, carer, neighbour or friend to be a responder. As a responder they need to be able to get to the location of the alarm if the response centre contacts them. They must be able to take appropriate action and live within a reasonable distance. You can buy Telecare and assistive technology from private companies and organisations or, if you’re eligible through an assessment (see page 8), the council may be able to provide it for you. For independent advice on the different types of Telecare and other equipment that can help you lead an independent life, visit the Living Made Easy website at www.livingmadeeasy.org.uk Local Telecare providers Age UK Berkshire Trading Ltd. Reading Tel: 0118 402 7053 Slough Tel: 01753 518192 Forestcare – Bracknell Forest Tel: 01344 786500 Reading Adult Contact Team (ReACT) – Reading Tel: 0118 937 3747 Email: CSAAdvice.Signposting@reading. gov.uk Careline – Slough Tel: 01753 875444 Email: careline@slough.gov.uk Adult Care Service Access Team– The Royal Borough of Windsor and Maidenhead Tel: 01628 683744 Email: access.services@rbwm.gov.uk Wokingham Borough Council – Wokingham Tel: 0118 974 6772 Email: customerservice@ wokingham.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Services for carers Who is a carer? A carer regularly looks after, helps or supports someone who wouldn’t be able to manage everyday life without their help. They don’t have to be living with the person that they care for, and the help they give doesn’t have to be physical. They may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who: • is an older person (over 60); • is living with dementia; • h as a physical disability, learning disability, or a mental health condition; • h as sight, hearing or communication difficulties; • has a long-term health condition; or • misuses drugs or alcohol. The carer may be helping them with: • personal care, such as washing and dressing;

The local authority or a partner carers’ organisation will assess whether you have needs as a carer and what those needs may be. This assessment will consider the impact of caring on you. It will also consider what difficulties you may be facing and how you manage them and things that you want to achieve in your day-today life. It must consider other important issues, such as whether you are able or willing to carry on caring, whether you work or want to work, and whether you want to study or do more socially. Once you have been assessed, the assessor will apply national carer’s eligibility criteria to determine if you have eligible needs. If you do have eligible needs the assessor will discuss the options available to meet those needs. If your needs are not eligible you will be given information and advice. The Government has developed some useful factsheets covering the law for carers under the Care Act. For more information visit www.gov.uk and search ‘Care Act Factsheets.’

• g oing to the toilet, or dealing with incontinence; • eating or feeding, and taking medicines; • getting about at home or outside; • p ractical help at home, keeping them company; or • emotional support or communicating.

Having a carer’s assessment If you provide regular unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs. This assessment, called a carer’s assessment, gives you the chance to tell Adult Social Care what you need, and to find out what support might be available to help. The carer’s assessment explores whether you have eligible needs in your own right.

Respite at home Home-based respite services give carers a break from their caring responsibilities. A care worker

Visit www.carechoices.co.uk for further assistance with your search for care

would come in to look after the person they care for, so the carer can have some time to themselves. The breaks could be regular or just when needed. Respite at home is considered to be a service for the person who is being cared for, so if they have a Personal Budget or direct payment for their own needs (see page 8) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Explore whether you are entitled to Carer’s Allowance – currently £62.10 per week but this may change after April 2016. You may also qualify for Carer’s Premium or Carer’s Credit depending on your eligibility. The Government website www.gov.uk has more information on benefits including carer benefits. Alternatively, contact a local carer organisation who may be able to help you undertake a benefit check.

Carers in Berkshire - useful contacts

Local Carers' Services

Carers Direct A national one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives.

Reading Reading Crossroads Caring for Carers Tel: 0118 945 4209 Email: reading@crossroads.org.uk Web: www.readingcrossroads.org

Carers Direct includes: • d etails of assessments, benefits, direct payments, Personal Budgets and time off; • h elp to maintain, leave or return to employment; • h elp in education or training; • a dvice on how carers maintain or improve their social and emotional wellbeing and their physical and mental health; • a ccess to health and social care for the person being cared for; and • h ow to access information about, and support from, health and social care services for the person being cared for. For further information, visit www.nhs.uk/ carersdirect or call the seven days a week helpline on Freephone 0300 123 1053. Berkshire Carers’ Service Supports unpaid carers in Berkshire with advice and information. Tel: 0800 988 5462 Email: helpline@berkshirecares.org Web: www.berkshirecarers.org

Benefits

Slough Age Concern Slough and Berkshire East Tel: 01753 822890 Email: info@ageconcernsabe.org.uk Web: www.ageconcernsabe.org.uk Crossroads Care Slough Tel: 01753 525796 Web: www.sloughcrossroads.org.uk West Berkshire Crossroads Care Oxfordshire and West Berkshire Tel: 01635 30008 Web: www.oxfordshirecrossroads.org.uk Windsor and Maidenhead Crossroads Care Windsor and Maidenhead Tel: 01628 683744 Web: www.caringforcarers.info/ windsorascotmaidenhead Wokingham Crossroads Care Wokingham Tel: 0118 979 5324 Web: www.wokinghamcrossroads.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can mean you need a little extra help. Some carefully chosen home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

You might be surprised to learn that even those with quite significant health conditions can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need some help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, you can contact a home care agency to discuss your specific requirements, or you can contact Adult Social Care. Councils have a duty to carry out a care needs assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help. A home care agency will also be able to assess you. Listings of home care agencies start on page 27.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing.

Finding the right support As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for customers providing details of all care homes or home care providers that meet their criteria. One call to the Freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Care Quality Commission The Care Quality Commission is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 51. Web: www.cqc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Supporting you in the comfort of your own home Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include: – Our homecare service offering personal and domestic support – Our 24 hour care service that provides a carer to live in your home with you – Our care support service delivered either through your television or our touch screen device – Our domestic cleaning service

01635 307840

For further information please call or email wberks @ abicare.co.uk quoting reference BCS01

www.abicare.co.uk 185x130 CareChoices Berks Ad:Layout 1

19/2/15

15:59

Page 1

Safe+Well™ is a service run by NRS Healthcare, supporting people in Berkshire. We’re here to help people who wish to buy their own daily living aids – these are products designed to make everyday tasks easier.

We can help you choose the right daily living aids, suggest places you can buy them, and Whether you’re getting let you know older, have recently where you been in hospital, have a can try them disability or are caring out locally. for someone…

we’re here to HELP

www.safeandwell.co.uk/berkshire

Supported by

Tel: 0118 903 2411 Email: enquiries@safeandwell.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need. However, the benefits of using a regulated agency include: • a ssessing your care needs and tailoring a plan to meet those needs; • a dvertising, interviewing and screening suitability of workers;

• arranging necessary insurance cover; • p roviding training and development for care workers; • m anaging workers’ pay, including compliance with the National Minimum Wage; • m anaging employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

For further advice and information, call this Directory’s independent helpline on 0800 389 2077.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE IF MUM AGREE? WHAT THEDOESN’T CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF NEW MUMCARE DOESN’T VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care

Living with dementia at home Usually the initial point of contact to access care services for those with dementia is either their GP (for healthcare solutions) or Adult Social Care (for most other services). If you are concerned about your persistent forgetfulness, or the memory difficulties of a friend or family member, it is important to consult a GP. He or she can undertake an initial examination and can then refer you to a memory clinic for further investigation.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years. Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition. When someone has dementia, they need:

The various types of support available to you and your carer are likely to involve NHS services, Adult Social Care and voluntary agencies. Some examples of services and support to help people live as independently as possible with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care/sheltered housing; and • carers’ support groups. There are some simple practical steps to help with memory problems: • u se a diary and make lists to help you remember appointments; • k eep your mind active by reading or doing crossword puzzles, Sudoku and other mind exercises; • get regular physical exercise; and • eat a healthy diet.

• r eassurance that they are still valued, and that their feelings matter; • f reedom from as much external stress as possible; and • a ppropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult; often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia. Visit www.dementiafriends.org.uk for further information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Respite care

Specialist dementia day centres

Spouses, partners and relatives who care for a person with dementia are entitled to an assessment and may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency.

In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community.

Regular respite care might involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. If the relative caring for a person wishes to go on holiday, or is unable to care because of illness or an emergency, a period of respite care may be provided in a care home or a care worker may provide care in the person’s own home. More information about respite care can be found on page 17.

Care at home People with dementia may struggle in new environments and may function better and be more contented in the familiar surroundings of their own home. If care at home may be an option, Adult Social Care can assess their care and support needs, as explained on page 8, and a plan can be drawn up. The person with dementia should participate as fully as possible in the assessment and planning. If they are unable to participate, family members can assist. The person with dementia will respond best to stable care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family. Staff can be employed if the person pays privately or receives a direct payment from Adult Social Care to contribute towards the cost of care.

Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary but may include outings, entertainment, personal care, meals, hairdressing and support for carers. Attendance at day centres can be offered from a just a few hours a week to a number of days. Contact Adult Social Care (contact details are on page 4) or your local Alzheimer’s Society office for more details. See ‘Useful local contacts’ on page 67.

Alzheimer’s Society This leading charity works to improve the quality of life of people living with dementia. If you have concerns about Alzheimer’s disease or about any other form of dementia, call the Alzheimer’s Society National Dementia Helpline on 0300 222 1122. It can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9:00am to 5:00pm, Monday to Friday and Saturday and Sunday 10:00am to 4:00pm. Alzheimer’s Society regional offices are listed on page 67.

More information about care at home can be found on page 19.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Social Care, contracts and care plans will have been

completed by your care manager and the agencies used will have been accredited to work for Adult Social Care. People arranging and funding their own care either privately or through a direct payment or a Personal Budget are able to choose their own worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3 Paying If your care needs do not meet Adult Social Care's eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. Comments, compliments and complaints If you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 50.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment. People with more than £23,250 in savings or capital have to pay the full cost. The value of the home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Adult Social Care if your savings are likely to fall below this amount. The rules around financial assessments are set in Government regulations and guidance to ensure your finances are assessed in a consistent and transparent way. This ensures people are only required to pay what they have been assessed as being able to afford. Adult Social Care will work with you to assess your finances and will also carry out a full benefit check and may be able to assist you with claiming your full benefit entitlement.

financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. Search its website www.societyoflaterlifeadvisers.co.uk/ find-an-adviser to find a SOLLA-accredited independent financial adviser.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? Other waysIF toMUM fund your care WHAT DOESN’T AGREE? Figures mentioned here may change over the lifetime of this Directory.

and support

The Money Advice Service is a free and impartial money advice service set up by the Government. If you do not qualify for a financial contribution VISIT THE NEW CARE SELECTItWEBSITE WWW.CARESELECT.CO.UK offers free and unbiased advice. from Adult Social Care there are various ways Tel: 0300 500 5000 in which you could consider paying for care Web: www.moneyadviceservice.org.uk and support. It is important that you seek Further information on paying for care can be independent financial advice when considering found beginning on page 46. other funding options. There are independent

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW HOW WILL WILL II KNOW KNOW WHICH WHICH TO TO CHOOSE? CHOOSE? WHAT WHAT IF IF MUM MUM DOESN’T DOESN’T AGREE? AGREE? CALL CARE SELECT FOR MORE INFORMATION:

VISIT NEW CARE 0800 389 VISIT THE THE NEW2077 CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK Visit www.carechoices.co.uk for further assistance with your search for care

Live-in Care from £695 per week

LifeCarers is about providing dependable, one-to-one support to people at home.

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Your trained LifeCarer visits to help with personal care and practical things like housework or shopping. Your LifeCarer offers companionship too, someone to talk with or escort you on a trip out. A trusted person who keeps an eye on your safety and helps you stay in touch with your family.

0118 9090683

08000 121 247 | www.liveincare.info

LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission

CROSSROADS OFFER A UNIQUE SERVICE

• search care providers quickly and easily

We focus on Carers, giving them respite, relief or a break.

• search by postcode/town and care type • Information on standards of care

We offer a high quality range of services including the following: • Respite for Carers so they can enjoy a few hours to themselves. Take the cared for person out for a shopping trip, to a place of interest, or to a Doctor’s appointment. • Carry out the tasks which would be normally done by the carer: • Personal care and support • Assistance with medication • Meal preparation • Shopping • Laundry/Light housework • Sitting Service - stay in the home with the cared for person, read, play games, puzzles, walk in the garden

• links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• Young persons with Dementia Day Care

Home Angels Healthcare Services Ltd

• Day centre for physically and mentally disabled people • Young Carers Youth Club • Emergency Response Service If you use our Services you can leave your loved one with us knowing they will be in safe hands. Our staff are fully trained and our CQC Inspections meet the National Standards.

If you are interested in hearing more about our services do: Telephone us on 0118 945 4209 or email us on admin@readingcrossroads.org Registered Charity No. 108048

• request a brochure

Enabling you to retain your independence in your own home We can provide w Palliative Care w Domiciliary Care w Live-in Care / Night Sitting w Respite

w Nursing Homes w Adult Care w Learning Disability Care w Home from Hospital

w Dementia Care w Personal Care w End of Life Care w Companionship Services

Call us on: 01635 33268 Newbury 01184 028935 Wokingham Visit our website: www.homeangelscare.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers Berkshire home care providers A2DOMINION CARE & SUPPORT CHIMNEY COURT Reading Tel: 0208 825 2845

OP D PD MH SI

AARON ABBEY CARE SERVICES LTD Wokingham Tel: 07557 665337

OP D PD SI YA

ABICARE SERVICES NEWBURY Newbury Advert page 20 Tel: 01635 307840 OP D PD LDA MH SI YA AD ABSOLUTE CARE UK LTD Reading Tel: 0118 986 6700

OP D PD

AGE CONCERN SLOUGH AND BERKSHIRE EAST Slough Tel: 01753 833890 OP PD MH SI AD AGINCARE Dorset Tel: 0800 012 1247

Advert page 26 OP D PD LDA MH SI YA

ALLIED HEALTHCARE ALICE BYE COURT Thatcham Tel: 01707 254601 ALLIED HEALTHCARE NEWBURY Thatcham Tel: 01635 871022

OP D PD LDA SI

OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE - READING Reading Tel: 0845 641 3222

OP D PD MH SI YA

AUDLEY CARE - INGLEWOOD Knitbury, Hungerford Tel: 01488 682100 OP D PD LDA MH SI AD BEE FRIENDS LTD Newbury Tel: 01635 523716

OP D YA

BERKSHIRE CARE LTD Bracknell Tel: 07445 555596 BERKSHIRE HOUSE Reading Tel: 0118 953 3713

OP D PD MH SI YA

OP D PD LDA MH SI YA

BLUE RIBBON BERKSHIRE Maidenhead Tel: 01628 626026 OP D PD LDA MH SI YA AD BLUEBIRD CARE (NEWBURY) Newbury Tel: 01635 36953 OP D PD LDA MH SI YA AD BLUEBIRD CARE (WINDSOR & MAIDENHEAD) Maidenhead Tel: 01628 566244 OP D PD LDA SI YA BRACKNELL FOREST BOROUGH COUNCIL HOME SUPPORT SERVICES Bracknell Tel: 01344 360775

OP D

BRACKNELL FOREST BOROUGH COUNCIL INTERMEDIATE CARE Bracknell Tel: 01344 351450 OP D PD LDA MH SI YA

ALLIED HEALTHCARE - READING Reading Tel: 0118 975 3459 OP D PD LDA MH SI YA AD

BRIGHT YELLOW BRACKNELL (T/A LIFECARERS) Bracknell Tel: 0118 909 0683

ARK HOME HEALTHCARE LTD Crowthorne Tel: 01344 750869 OP D PD LDA MH SI YA AD

BROAD LANE, 30 (VOYAGE 1 LTD) Reading Tel: 01635 871191

Advert page 26 OP D PD MH SI YA AD

OP LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 54

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Best decision we ever made

Do you need affordable care in your own home?

Live-in care in the comfort of your own home CQC 3Registered star excellent CQC & rating support and 24 hourRGN back up 24 hour back up Trained staff of the Trained staff of the highest highest standard standard Covering Surrey, London, London, Covering Surrey, SE SE & & SW SW UK

rest assured we care limited

Red Kite Home Care can help you whether you need as little as 30 minutes per day or several hours Services we offer: • Personal Care • Dementia Care • Shopping • Escorting to medical appointments • Meal Preparation • Housework and Laundry • Sitting Service and much more. Our experienced carers are reliable and fully trained and have undergone enhanced Disclosure and Barring checks.

For more information please contact us on

independent living in your own home Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY

Give us a call for friendly and professional information

01483 481000

www.restassured-wecare.com

1/2 page ad.indd 1

3/7/12 11:56:45

Woodley is a recognised leader in providing care services for older people and those with memory problems

Our Services: • Day Care at our Centre • Residential & Respite Care - now with 7 bedrooms • Dementia Care

01753 662317 info@redkitehomecare.com 14 Shepherd’s Court, 111 High Street, Burnham, Buckinghamshire SL1 7JZ

www.redkitehomecare.com

Care & Activities for Older People

• Care and Clubs for Younger People With Dementia

Come and see us at Woodley any weekday

• Support for Carers

South Lake Crescent, Woodley RG5 3QW

• Hairdressing, Bathing & Chiropody

www.woodleyageconcern.org.uk enquiries@ageconcernwoodley.org.uk

Tel: 0118 969 1471

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

Stay in the home you love.  Flexible & tailored care around the clock  Care and housekeeping in your own home the way you like it  Peace of mind for yourself or a loved-one  Established since 1986  Friendly, trained and dedicated carers

Call now for helpful advice. Tel: 01494 678811 Chester House • 9 Windsor End Beaconsfield • HP9 2JJ

www.universal-care.co.uk

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Berkshire home care providers continued BROADWAY HOUSE Newbury Tel: 0116 273 3034 BUCKS PERSONNEL LTD Slough Tel: 01753 201688 CALL US Newbury Tel: 01635 521733

OP D PD LDA YA AD

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

CARE @ HOME NEWBURY LTD Reading Tel: 0800 014 8729 OP D PD LDA MH SI YA CARE 1ST HOMECARE - BERKSHIRE Bracknell Tel: 0118 418 1012 OP D PD LDA MH SI YA CARE IN YOUR HOME LIMITED Bracknell Tel: 01344 567675 CARE PARTNERS Newbury Tel: 01635 581244 CARE RESPONSE LIMITED Ascot Tel: 01344 876099

OP D PD

CAREWELL LIMITED Reading Tel: 0118 977 2135

OP D PD LDA MH SI YA AD

CCS HOMECARE SERVICES LIMITED Slough Tel: 01628 600412

CHARLES CLORE COURT EXTRA CARE SHELTERED HOUSING Reading Tel: 0118 937 5370

CHILMINGTON AT HOME Reading Tel: 0118 956 7877 CHROME TREE LIMITED Slough Tel: 01753 708737

PD LDA

OP D PD MH SI YA

CHRYSALIS CARE LTD Reading Tel: 0118 942 9889

OP PD SI YA

D PD LDA MH SI YA

CHURCHILL HOUSE Slough Tel: 01753 537797

OP D PD LDA MH SI

COMMUNITY REABLEMENT TEAM (CRT) Reading Tel: 0118 937 2354

OP PD LDA YA

CARELINE - THE AGENCY FOR CARE STAFF Reading Tel: 0118 958 5858 OP PD LDA MH SI YA

COMPLETE CARE WINDSOR Windsor Tel: 01753 622227

CAREMARK (SLOUGH AND SOUTH BUCKS) Windsor Tel: 01753 201116 OP D PD LDA MH SI YA AD

CONCEPT CARE PRACTICE LIMITED Reading OP D PD LDA MH SI YA AD Tel: 0118 957 4510

CAREMARK (WEST BERKSHIRE AND READING) Reading Tel: 0118 957 1155 OP D PD LDA MH SI YA AD

CONSULTANCY CARE LIMITED Bracknell OP D PD LDA MH SI AD Tel: 01344 305891

CAREMARK (WOKINGHAM) Wokingham Tel: 0118 978 4657 OP D PD LDA MH SI YA AD

CORDANT CARE - READING Reading Tel: 0118 958 8868

CAREWATCH (READING AND WEST BERKSHIRE) Reading Tel: 0118 957 2844 OP D PD LDA MH SI AD

CORNERWAYS Wokingham Tel: 0118 977 0036

OP D PD SI

OP D PD LDA MH SI YA

LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

Berkshire home care providers continued COUNTY CARERS LTD Crowthorne Tel: 01344 779589

OP D

COUNTY CARE (WINDSOR) Windsor Tel: 01753 201180

OP D PD LDA

LDA MH

EXCEL SUPPORT SERVICES LTD - SOUTH EAST Bracknell Tel: 0203 195 0151 PD LDA MH SI YA

CREATIVE SUPPORT WEST BERKSHIRE SERVICE Reading Tel: 0118 957 3709

CROSSROADS CARE WEST BERKSHIRE Newbury Tel: 01635 30008

LDA Advert page 26 OP D LDA YA

OP D PD LDA MH SI YA AD

CROSSROADS CARING FOR CARERS Wokingham Tel: 0118 979 5324 OP D PD LDA MH SI YA DIAMOND QUALITY CARE SERVICES Newbury Tel: 01635 523410

OP D PD MH SI YA

DIMENSIONS BERKSHIRE DOMICILIARY CARE OFFICE Newbury Tel: 0300 303 9012 DVL SUPPORTED LIVING SERVICES Slough Tel: 01753 536227 E.C. CARE LTD Windsor Tel: 01753 831746 ELEGANT CARE SERVICES Windsor Tel: 07877 592306

D PD LDA MH SI YA

ENCHOR HEALTH CARE LTD Slough Tel: 01753 535921 OP D PD LDA MH SI YA AD

CREATIVE CARE SOLUTIONS (UK) LTD Reading Tel: 0118 958 7671

CROSSROADS CARE READING Tilehurst Tel: 0118 945 4209

ENABLE UK BERKSHIRE Reading Tel: 0118 965 4010

FITZROY SUPPORTED LIVING - MAIDENHEAD Maidenhead Tel: 01628 782595 LDA YA FOREVER HOMECARE LIMITED Slough Tel: 0800 298 3301 OP D PD LDA MH SI YA AD GABRIEL’S ANGELS LIMITED Wokingham Tel: 0118 332 0099 OP D PD LDA MH SI YA AD GARDINER’S Reading Tel: 0118 947 6666

OP D PD LDA MH SI YA AD

GOLDEN ROSE COMMUNITY CARE LTD Slough Tel: 01753 678011 OP D PD LDA MH SI AD GREENSLADE SERVICES LTD Reading Tel: 0118 957 4550

PD LDA SI YA

LDA

HALCYON HOME CARE Maidenhead Tel: 01628 298262

LDA

HARINO CARE LTD - HEAD OFFICE Reading Tel: 0118 930 6120

OP D PD SI

OP D PD LDA MH SI YA

HARMILL HOUSE Reading Tel: 0118 983 6368

OP D

OP YA

OP D

HOME ANGELS HEALTHCARE SERVICES LTD Newbury Advert page 26 Tel: 01635 33268 OP D PD LDA SI YA

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Berkshire home care providers continued HOME INSTEAD SENIOR CARE Maidenhead Tel: 01628 299097 OP D PD LDA MH SI YA Reading Tel: 0118 909 9108 OP D PD LDA MH SI YA HOMECARE PEOPLE LTD, (WOKINGHAM), THE Wokingham Tel: 0118 997 7499 OP D PD MH SI YA IMPACT CARE SERVICES Slough Tel: 01753 720277

OP D PD LDA MH SI YA AD

IN HAND COMMUNITY CARE Slough Tel: 01753 578726

OP D PD MH SI

INCA NURSING AGENCY AND INCA DOMICILIARY CARE AGENCY Bracknell Tel: 01344 482171 OP D PD LDA SI YA INDEPENDENCE WITH DIGNITY SUPPORT SERVICES LTD Thatcham Tel: 07429 539046 OP D PD LDA MH SI YA INDEPENDENT SUPPORTED LIVING AND DISABILITIES LTD Slough Tel: 01753 771122 JIGSAW CREATIVE CARE Reading Tel: 0118 988 2798

PD LDA MH YA

OP LDA MH YA

KCARE NURSING AGENCY Reading Tel: 0118 956 9922 OP D PD LDA MH SI YA AD KINCARE Newbury Tel: 01635 550611

OP D PD SI YA

KINGWOOD DOMICILIARY CARE Reading Tel: 0118 931 0143

LDA

LADY ELIZABETH HOUSE Maidenhead Tel: 01628 635879 LEAN ON ME COMMUNITY CARE SERVICES LTD Reading Tel: 0118 953 3722 LIFECARERS READING AT BRIGHT YELLOW GROUP Reading Tel: 0118 946 9262

OP PD SI YA

Advert page 32 and 33 OP D PD MH YA

OP D PD MH SI YA AD

LONGMORE ROAD Reading Tel: 0118 986 7457 LOVINGANGELS CARE LTD Bracknell Tel: 01344 304936

LDA YA

OP D PD LDA SI YA

MAHOGANY CARE HOLYPORT Maidenhead Tel: 01628 627711

OP D PD YA

MAKAI CARE LTD - READING Reading Tel: 07825 180069 MAKAI CARE LTD - THEALE Theale Tel: 07584 903255 MAPP CENTRE Reading Tel: 0118 380 0822 MATCH OPTIONS Slough Tel: 01753 545342

OP LDA MH YA

OP D PD LDA MH YA

OP D PD MH SI YA

OP D PD LDA MH SI YA

MIHOMECARE - NEWBURY Thatcham OP D PD LDA MH SI YA AD Tel: 0333 121 8301 MIHOMECARE - READING Reading Tel: 0118 945 1563

OP D PD MH SI YA

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Lean On Me Community Care Services Ltd is a care agency that provides domiciliary care and support to service users so that they can live independently in their own homes. It can be worrying, wondering where to start when first considering care for someone you love. That is why we are here to help. We provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care at all times. Our Aims We aim to provide a Domiciliary Care service which focuses on a holistic partnership relationship that involves the services users in their personal care programme. Ensuring that; respect to Choice, Dignity, Privacy, independence and safety is promoted and maintained at all times. Our services would benefit individuals living in their own homes, who due to physical or multiple diagnoses are not able to independently manage their own activities of daily living (ADLs). We aim to provide care services which takes into account, respect to services users diverse ethnic groups with ongoing acknowledgement of each individual unique needs, respect to religion, culture, gender, preference, and lifestyle preference. We would strive to maintain continuity in care for as long as it is possible to do so. We aim to provide respite care services offering main carers the opportunity to relax for a short period, while we relieve the pressure of caring 24/7, for their loved ones. We aim to provide support services using taxi or community bus services to accompany clients to GPs, day hospital appointments or support to access other activities of interests according to choice and ability. We would provide one-on-one hospital bedside support services to any one while on admission in hospital.

LEAN ON ME

COMMUNITY CARE SERVICES LTD www.leanonmeltd.co.uk Email : info@leanonmeltd.co.uk

We provide a variety of high quality services that include: m

Personal Care

Getting out of bed

Washing, bathing, showering

Getting dressed & undressed

Managing incontinent needs including catheter bag

Emptying commodes

Skin and hair care

Support with nutritional needs eating and drinking according to choice

Support with medication needs - by means of prompting

Support with bedtime routine

Making/changing the bed

Support with domestic tasks - light housework

Laundry/ironing

Washing up

Cleaning toilet/bathroom

Support with shopping needs according to choice

Support to maintain social contacts

Visits to family members & friends

Support to attend Day Care Centre & social clubs

Support to attend GP appointments & collect prescriptions Support to seek advice and supportive information

49 Berkshire House, 252-256 Kings Road, Reading, Berkshire, RG1 4HP Tel: 0118 953 3722

Our staff are trained to the highest standards and DBS checks are compulsory for all the team members in the organisation. We strive to ensure that you get the best possible care, our staff are all DBS checked, and undertake quality assurance visits and quality control checks.

16 Arrow Scout Walk, Northolt, Middlesex, UB5 6EE Tel: 0208 842 3329

Berkshire home care providers continued NETWORK HEALTHCARE PROFESSIONALS LTD (T/A NETWORK HEALTH AND SOCIAL CARE) Slough Tel: 01753 688179 OP D PD LDA MH SI YA NEW SUPPORT SOLUTIONS Reading Tel: 0118 933 2286 OP D PD LDA MH SI YA AD OAKLANDS Reading Tel: 0118 930 5288

LDA YA

ORACLE MEDICAL CARE UK LIMITED Slough Tel: 01753 524242

OP D YA

ORCHARD AND SHIPMAN CARE AND SUPPORT Slough Tel: 01895 208888 PD LDA MH SI YA PEMBROKE LODGE Reading Tel: 0118 941 4200

OP D PD SI YA

PEOPLE MATTER SUPPORT SERVICES LIMITED Reading Tel: 07775 446434 OP LDA YA PRIVILEGE CARE LIMITED Slough Tel: 01753 548110

OP D PD SI YA

PROMEDICA24 UK LTD - READING Reading Tel: 0118 321 4486 PURLEY PARK TRUST Reading Tel: 0118 942 7608 Q1CARE LIMITED Reading Tel: 0118 902 3914

OP D YA

OP D LDA YA

OP D PD SI YA

RADIS COMMUNITY CARE (OAK TREE HOUSE ECH) Reading OP D PD LDA MH SI YA Tel: 0118 942 0702 RADIS COMMUNITY CARE (READING) Reading OP D PD LDA MH SI YA AD Tel: 0118 986 7891 RAINBOW SOCIAL CARE LIMITED Wokingham OP D PD LDA MH SI YA Tel: 0118 402 8923 READING AND WOKINGHAM Reading Tel: 0118 986 3552 REALCARE + LTD Reading Tel: 0118 983 9000

OP D PD LDA MH SI YA AD

RED KITE HOME CARE LTD Burnham Advert page 28 OP PD MH YA Tel: 01753 662317 REDWOOD HOUSE Hungerford Tel: 01488 680892

OP D PD LDA SI YA

RESPONSE - DCA Reading Tel: 01865 397943

OP D MH YA

RIGHT AT HOME (MAIDENHEAD AND SLOUGH) Maidenhead OP D PD SI YA Tel: 01628 200068 RIGHT AT HOME (READING) Reading Tel: 0118 327 6961 RMB HEALTHCARE Bracknell Tel: 01344 249 415

QUALITY CARE PROVIDERS (DOMICILIARY CARE) Reading Tel: 0118 966 6832 PD LDA MH SI

ROYLE CARE LIMITED Reading Tel: 0118 957 7460

RADIAN SUPPORT DCA Windsor Tel: 01753 747372

SARAH'S CARERS LLP Newbury Tel: 01235 606200

OP PD LDA MH SI

OP D PD LDA SI

OP D PD LDA SI YA

OP D YA

OP D PD MH SI YA AD

OP D PD LDA SI YA

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Berkshire home care providers continued SHORT TERM SUPPORT AND REHABILITATION TEAM Windsor Tel: 01628 621981 OP D PD LDA MH SI YA AD

THAMESFIELD AT HOME Henley-on-Thames Tel: 01491 418100

SILVERDALE CARE SERVICES LTD Newbury Tel: 01635 36810

TONNA CARE SERVICES LTD Reading Tel: 0118 975 9222 OP D PD LDA MH SI YA AD

OP D PD SI

SLATER CENTRE, THE Newbury Tel: 01635 778125

OP LDA YA

SLOUGH BOROUGH COUNCIL DOMICILIARY CARE Slough Tel: 01753 690936 OP D PD LDA MH SI YA SLOUGH CROSSROADS - CARING FOR CARERS Slough Tel: 01753 525796 OP D PD LDA MH SI YA SORELLE SUPPORT Reading Tel: 0118 966 4273

OP D PD LDA MH SI YA

ST CHRISTOPHER’S HOME CARE LIMITED Ascot Tel: 01344 883905 OP D PD MH SI YA STATION ROAD 11A Slough Tel: 01628 290203 SUPPORT HORIZONS Wokingham Tel: 0118 989 3959 SUPPORT PARTNERS Newbury Tel: 01635 581244

OP D PD LDA SI YA

OP D PD LDA MH SI YA

OP D PD LDA MH SI

SURECARE (READING AND EAST BERKSHIRE) Reading Tel: 0118 959 5288 OP D PD LDA MH SI YA SURECARE (SLOUGH) Slough Tel: 01753 548876 SYLVIANCARE Reading Tel: 0118 327 3232

OP D PD LDA MH SI YA AD

TOTAL HEALTH SUPPORT AND TRAINING SERVICES LIMITED Reading Tel: 0118 951 9586 OP D PD LDA MH YA AD VOYAGE (DCA) SOUTH Slough Tel: 01753 696393

OP D PD LDA MH SI YA

VOYAGE 1 LTD - EASTERN AVENUE, 46A Reading Tel: 0118 966 7105 WAYMARKS LIMITED Reading Tel: 07789 944074 WEST BERKSHIRE COUNCIL HOME CARE SERVICE Newbury Tel: 01635 503503

OP LDA YA

LDA YA

OP D PD LDA MH SI YA

WHITESTONE CARE Slough Tel: 0800 085 1254

OP LDA MH YA

WOODLEY AGE CONCERN DOMICILIARY CARE AGENCY Woodley Tel: 0118 969 1471

Advert page 28 OP D PD MH SI

YOUR ABILITY READING Reading Tel: 0118 902 7162

PD LDA MH SI YA

OP D PD LDA MH SI AD

YOUR CHOICE SERVICES ST JOHNS ROAD Newbury Tel: 01635 41464

OP D PD LDA MH SI YA

ZION DOMICILIARY CARE AGENCY Slough Tel: 01753 531619

LDA

OP D PD MH SI

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Housing with care Housing with care is a concept which combines independent living, a home with security of tenure, along with care services arranged according to need. They are varied and diverse but most people are familiar with the traditional model of sheltered housing. Housing with care incorporates sheltered housing along with modern developments to cater to the needs and individual wishes of people. Schemes may be run by housing associations, the local authority, voluntary organisations or private companies. Properties may be available for rent, mixed tenure or to purchase.

Contact your local council for further advice on local schemes, contact details are on page 4.

Due to its nature there are no real definitions of housing with care schemes. However, terms you may come across include sheltered housing, very sheltered housing, retirement villages, assisted living, extra care or close care. The two most popular forms of housing with care are discussed below.

Extra Care allows you to retain your own tenancy and have care services delivered, ensuring that you are able to remain safely in your own selfcontained accommodation.

Extra Care housing Extra Care housing is similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, instead of low-level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site by a designated team of care workers, who can be available 24-hours a day.

Extra Care - useful contacts Bracknell Forest Bracknell Forest Homes Tel: 01344 382800 Email: bfh@bracknellforesthomes.org.uk Reading Hanover Housing Association Tel: 01480 475069 Email: general.enquiries@hanover.org.uk Slough Housing Services Tel: 01753 475111

Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service. A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

The Royal Borough of Windsor and Maidenhead Adult Care Service Access Team Tel: 01628 683744 West Berkshire Access for All team Tel: 01635 503050 Email: ccenquiries@westberks.gov.uk Wokingham Housing 21 Tel: 0370 192 4000 Email: lettings@housing21.co.uk

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Specialist services If you are over 18 and have: • a learning disability; • a physical disability and/or visual or hearing loss (or both); • a long-term condition such as motor-neurone disease; or • a n acquired brain injury following a stroke or accident, contact Adult Social Care to see if you are eligible to receive its support. If so, there is a variety of choices available. As with all support from Adult Social Care, your needs must firstly be assessed (see page 8) to determine the best ways to support you; your carer can also have an assessment. You may wish to discuss your needs with your family doctor in the first instance. The Government has indicated that services for people with disabilities should promote the following key principles: • respect people’s rights; • actively promote people’s independence;

more independent living for some people who may initially require more support. For more information on residential care, see page 38. Listings of care homes in the region start on page 54. There are other housing alternatives too, such as Adult Placement or Shared Lives schemes that could be considered and these can be set up through the local authority. For more information on Shared Lives, see page 38. Contact your local authority for further advice about your housing options, to arrange an assessment or to find out what services are available in your area. Contact details are on page 4.

Learning disability Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support.

• c reate opportunities for people to be included rather than separated from society.

You can get help and advice on problems you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you.

If you are assessed as needing support, the local authority should help you access community support services. These can include help in the home, housing with support, adaptations and equipment and day activities.

Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor.

For people looking to move out of their family home, there are a number of options that could be explored. Some people may like to have their own place to live, with support coming into their home. This can be rented privately or part of Supported Living, where someone can live on their own or share a property with one or more other people, with support provided for all. These can give great independence and choice. Supported Living is explained on page 38.

CLDTs will also help you get advice and support on advocacy benefits, housing and from the police if necessary.

• e nsure that people have, and are able to make, choices in all areas of their lives; and

If assessed as requiring residential care, a good quality care home can help to promote independence and can be a step towards

Local contacts Bracknell Forest Tel: 01344 354466 Reading Tel: 0118 937 3747 Slough Tel: 01753 475111 The Royal Borough of Windsor and Maidenhead Tel: 01628 670117

Visit www.carechoices.co.uk for further assistance with your search for care

Residential care If residential care is deemed to be the best option for your care and support needs, check: • H ow does the home meet national essential standards of quality and safety, laid down by the Care Quality Commission (explained on page 51)? • D oes the home have close links with Adult Social Care? • D oes the home offer personalised care and support to enable you to become as independent as possible? • D o you have choice and control over your care and support? For more information on choosing a care home, please see the care homes checklist on page 43.

Supported Living Supported Living is a term generally used to describe situations in which people (often adults with a learning disability or mental health condition) usually rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home. Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and Extra Care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property. Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual needs and can include access to support 24-hours a day if assessed as necessary, although many people do not require this, particularly with the use of assistive technology such as Telecare equipment (discussed on page 16).

For further information speak to your Adult Social Care department. Contact details are on page 4. Shared Lives Shared Lives is a care service for adults with learning or physical disabilities and for older people. It is family-based care provided by individuals and families. Shared Lives carers are local people recruited and trained to make sure they have the right qualities to provide care and support. Reading Tel: 0118 937 3700 Email: sharedlives@reading.gov.uk The Royal Borough of Windsor and Maidenhead Tel: 01494 568888 Web: www.ategi.org.uk West Berkshire Council’s Shared Lives Team Tel: 01635 520184 Email: ssalisbury@westberks.gov.uk

Mental health Your GP should be your first point of contact if you need help with a mental health condition or you are concerned about your mental health. They may refer you to your local Community Mental Health Team (CMHT). These teams are made up of different professionals who will, with your permission, assess your mental health needs. They will then work with you to plan any support you may be assessed as needing.

Adult Mental Health teams – local contacts Bracknell Forest Community Mental Health Team Tel: 01344 823333 Reading Community Mental Health Team Tel: 0118 960 5612 Slough Community Mental Health Team Tel: 01753 690950 West Berkshire Community Mental Health Team Tel: 01635 292020 Wokingham Community Mental Health Team Tel: 0118 989 0707

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Physical disability If you have a physical disability or a longterm condition, Adult Social Care and other organisations in the independent and not-forprofit sectors may be able to signpost you to, or provide you with, a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer. As with all support from Adult Social Care, your needs must firstly be assessed (see page 8) to determine whether you are eligible for assistance and identify the best ways to support you, regardless of eligibility. You may wish to discuss your needs with your family doctor in the first instance. If Adult Social Care arranges a care home placement for you, there are a few things you should check. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with the Care Quality Commission’s standards (see page 51)? Does the staff in the home have good links with Adult Social Care?

Sensory Services Sensory Services teams, which include rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies. The teams provide services to all adults and children who are: • b lind or partially-sighted or have a degree of sight loss; • d eaf or hard of hearing or have a degree of hearing loss; or • d eafblind or have a degree of dual sensory loss. If you care for someone with a sensory impairment, the Sensory Services teams can carry out an assessment of your needs as a carer to help you to continue to support them.

Social Services Deaf Services and Visual Impairment teams Wokingham Optalis Tel: 0118 974 6548 Minicom: 0118 908 8201 SMS: 07714 226789 Email: deafservices@optalis.org or visualimpairment@optalis.org Web: www.optalis.org Reading Optalis Tel: 0118 937 6131 Minicom: 0118 943 1088 SMS: 07725 640529 Email: adultsensoryneeds@reading.gov.uk Web: www.reading.gov.uk Royal Borough of Windsor and Maidenhead Optalis Tel: 01628 683744 Email: access.services@rbwm.gov.uk Web: www.rbwm.gov.uk Slough Council Tel: 01753 475111 West Berkshire Tel: 0118 930 2777 Minicom: 0118 916 7769 Email: ltcpdteam@westberks.gov.uk Other contacts Action on Hearing Loss Tel: 0808 808 0123 Textphone: 0808 808 9000 SMS: 0780 0000 360 Email: informationline@hearingloss.org.uk Web: www.actiononhearingloss.org.uk Berkshire Vision Tel: 0118 987 2803 Email: info@berkshirevision.org.uk Web: www.bcbs.org.uk RNIB Tel: 0303 123 9999 Email: helpline@rnib.org.uk Web: www.rnib.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Advocates can help

End of Life Care

Advocates can give advice, support and information to people of any age, helping you to voice your concerns and guiding you through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care choices.

‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’1

Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions.

Advocates - useful contacts Just Advocacy Offers independent advocacy support to people who may find it difficult to be heard or speak out for themselves. Tel: 01276 28515 Email: staff@justadvocacy.org.uk Web: www.justadvocacy.org.uk POhWER Delivers information, advice, support and advocacy services throughout England. Tel: 0300 456 2370 Email: pohwer@pohwer.net Web: www.pohwer.net Support, Empower, Advocate, Promote (SEAP) SEAP provides an advocacy service in Berkshire for adults with a mental health condition. Tel: 0300 343 5731 Email: info@seap.org.uk Web: www.seap.org.uk West Berkshire Advocacy (WEBCAS) Provides a range of advocacy services for people with disabilities and their carers, mainly in West Berkshire, Reading and Wokingham. Tel: 01635 760535 Email: info@webcas.org.uk Web: www.webcas.org.uk

Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the individual, their family and carers. The Department of Health has a Strategy for every organisation involved in providing end of life care. Each is expected to adopt an overall co-ordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for should have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These are recorded in an Advance Care Plan so that every supporting service is aware of the client’s wishes. All health and social care staff must be trained in communication regarding end of life care and should be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. Preferred Priorities for Care (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1 ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites - End of Life Care Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Their website has a comprehensive support section. Web: www.dyingmatters.org NHS Local NHS Local has a section on end of life, including contact details for helpful organisations and suggestions of issues you may need to think about at end of life. Web: www.nhslocal.nhs.uk Compassionate Communities Aims to help people develop the skills to address issues raised by end of life and other losses and be a helpful, empathetic ear. Web: www.compassionatecommunities. org.uk

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on findings. These inspection reports are available from the care service or the CQC (visit www.cqc.org.uk). Further information about the CQC can be found on page 51. There are two types of residential home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital, including savings, exceeds £23,250. This figure may change after

April 2016, check with Adult Social Care after this date. See page 46 for more information on paying for your care in a care home. Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. Alternatively, the listings, starting on page 54, give details of all care homes and care homes with nursing in the region. The nursing care part of your fees is paid by the

Visit www.carechoices.co.uk for further assistance with your search for care

NHS to the home directly; the current amount is £112.00 per week for the lower rate and £154.14 per week for the higher rate. This figure may change after April 2016, check with Adult Social Care after this date. For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline 0800 389 2077.

Activities in care homes The word ‘activity’ can imply many different things but in the context of a care home it should

mean everything you do from when you wake up in the morning until you go to sleep at night. This could be simple tasks like choosing what colour cardigan to wear, watching your favourite TV programmes or listening to the birds sing. Attending an exercise class, pottering in the garden or helping with home activities like the laundry might suit you. All of these can be defined as ‘activities’. Above all, activities can provide a point of interest, fun and challenge to each day. Lots of care homes now employ a dedicated activity co-ordinator. What they do and how they do it varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high-quality activity provision. Review the ‘Activities’ section of the care homes checklist adjacent for questions to consider asking potential providers.

The Life You Want. The Care You Need. Step inside a Sunrise community and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived to the full.

Sunrise of Sonning

Whether it’s assisted living or specialist dementia care, everything we do stems from a commitment to providing only the very best care for the elderly.

sunrise-care.co.uk/sonning

Old Bath Road, Sonning, Berkshire RG4 6TQ

0118 321 5197

Don’t just take our word for it. Come and see for yourself how rewarding life can be with Sunrise.

Pop in or call to arrange a tour of your local Sunrise community today.

ADV_SON_1214_CareChoices_01.indd 1

01/05/2015 17:30

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

Home 1

Fees per week: £

Home 2

Fees per week: £

Home 3

Fees per week: £

First impressions • • • • •

1 2 3

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

1 2 3

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Is there a Dignity Champion? • Is there a Dementia Champion/Lead?

• • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• • • •

Do you have a choice about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time of the day or night? • Can you eat in your room? • Does the home have a Nutrition Champion/Lead?

Activities

1 2 3

•D oes the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

Staff

Visitors

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? A place to make tea/coffee whenever you want? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • C an you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

•C an you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £................... £................... £................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • What does the home do about personal engagement?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Dementia Care homes and dementia According to the Alzheimer’s Society, one third of people with dementia live in a care home and more than two thirds of care home residents in the UK have dementia or memory problems. Having dementia doesn’t change who the person is, each person with dementia is a unique individual with their own emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored care plan enables the person to experience the best possible quality of life. Subsequently, a good care home will offer a person-centred approach to care. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care. It is important that care and support options are tailored – one size does not fit all. Some options can work well for one individual but prove to be stressful and unsuitable for another person. Make sure staff know the person you care for by providing life-story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences, even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist adjacent. The design of a care home specialising in dementia needs to be based on small-group living, preferably with accommodation at ground floor level only and with good access in and out of the building within a safe environment.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care that identifies a named care co-ordinator and addresses their individual needs. They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation for residents. Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Alzheimer’s Society regional offices are listed on page 67.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia. Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

p/w

Home 2

p/w

Home 3

p/w

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to stimulate residents? 1 2 3 Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as dining room and bathroom. 1 2 3 The home’s policy about locking external doors. 1 2 3 Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. 1 2 3 Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? 1 2 3 Are residents able to compile memory boxes? 1 2 3

Do staff compile life story books including photographs and mementos? 1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3 Will the person with dementia have a member of staff particularly responsible for their care? 1 2 3 Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3 Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3 Is there a full assessment at home before a resident is admitted? 1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for residential care Care funded by the council Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital including your savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Adult Social Care. Contact details are on page 4. If you have capital and savings below £14,250 you may be entitled to maximum support, contributing your income less £24.90 per week, which is retained for personal expenses. If you have capital and savings between £14,250 and £23,250 you must pay a capital tariff of £1 per week for each £250 you have between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone parent.

over the long term. You are only allowed to top up the fees yourself in limited circumstances, although this may change from April 2016. For more information on third party payments see page 48. My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings. Therefore, it is useful to have separate accounts to pay care costs from the account of the person in the care home.

Paying for your own residential care Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property?

Do I have a choice of care home if the council is paying?

The local authority may contribute towards the cost of your care and charge it against your property value. This means you should not have to sell your home during your lifetime to pay for your care. The local authority will usually be repaid from the sale of the property at a later date or from your estate. There may be an arrangement fee for this and interest will also be charged.

Yes, and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs.

Do I have to pay Council Tax on an empty property?

What if a home costs more than the local authority is prepared to pay?

Is there any financial help that is not means tested?

The local authority will allow a third party to top up your fees as long as they are able to do so

Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of

If you move into a care home and your property is left empty you should receive full exemption from Council Tax until it’s sold.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

£55.10 for those needing care by day or night and, at a higher rate of £82.30 for those needing

care by day and night. Whether your stay is temporary or permanent, if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC) towards the cost of your nursing care, paid directly to the home at £112.00 per week. If your needs are primarily health care related, you may be entitled to full funding from your local clinical commissioning group following an assessment under their continuing care eligibility criteria.

Figures mentioned here may change over the lifetime of this Directory.

What’s happening in April 2016? The Care Act changes the way that people pay for their social care from April 2016. How the Care Act’s financial reforms will work haven’t yet been finalised, however, the capital limits are expected to be increased to £118,000.

What happens if I move into a care home independently and run out of money? If your capital is likely to reduce to £23,250 you should seek local authority assistance as soon as possible. If the home costs more than the local authority usually pays and won’t reduce its fees you may need to find a source of top-up or seek less expensive accommodation. For more information on third party payments (top-ups) see page 48. If there is a likelihood that you will run out of money it’s important that you arrange an assessment of your care needs with Adult Social Care to ensure they are aware of your financial situation. Also check if the care home can continue to accommodate you at the local authority's funding rates or whether you will require a third party top-up. What can I do to avoid this situation? There are ways of meeting care costs for as long as you need care whilst using up only part of your capital. The important thing is not to try to do it alone, always seek professional advice. You can contact the Money Advice Service at www.moneyadviceservice.org or call 0300 500 5000, or, to find an independent financial adviser, contact the Society of Later Life Advisers at www.societyoflaterlifeadvisers.org or call 0845 303 2909.

Significantly, the lifetime expenditure on care costs is expected to be capped at £72,000. However the cap only relates to care fees and not daily living costs such as rent, food and utilities. To ensure fairness between people receiving care in different settings, a person in a care home will continue to contribute towards these costs. The final details of how these changes will work are still being consulted on by the Government. For more information on the Care Act, search ‘Care Act Factsheets’ on the Government website www.gov.uk/ You can also contact Adult Social Care closer to April 2016 – contact details are on page 4.

Contracts Before you sign any contract with a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

Visit www.carechoices.co.uk for further assistance with your search for care

Third party payments If the home you choose costs more than the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make an additional payment. If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make an additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘topup’ or ‘third party contribution’. The law says that you are not allowed to make this additional payment yourself, except in limited circumstances – although this may change after April 2016. Until then, in the main, the additional payment has to be made by someone else, for example, a family member or charity.

Once it has been established that someone is willing and able to make these payments, they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area it is advisable to contact the social worker who is arranging your placement with you or Adult Social Care to ask for advice and individual guidance. If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with your local authority, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If the person or charity who is paying your top-up is unable to maintain the payments and there is nobody else able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels.

they can sustain the payments for as long as

If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

stop being paid for any reason, then you should seek help and advice via Adult Social Care. Contact details are on page 4.

The rules surrounding third party payments are changing in April 2016. Contact Adult Social Care nearer the time for more information.

WHAT ARE THE CARE OPTIONS? WHATWILL ARE THE CARE Before anyone agrees to makeOPTIONS? additional HOW I KNOW WHICH TO CHOOSE? payments on your behalf they should be aware HOW WILL I KNOW WHICH TO CHOOSE? WHAT IFthatMUM DOESN’T AGREE? the amount could change, usually increase, WHAT IFonce MUM DOESN’T AGREE? a year and they need to be confident that

VISIT THEthey NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK are required. If the additional payments VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT THEDOESN’T CARE OPTIONS? WHAT ARE IF MUM AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF NEW MUMCARE DOESN’T VISIT THE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK CALL CARE MORE INFORMATION: VISIT THESELECT NEWFOR CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077 48

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Important information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all home care providers, care homes or care homes with nursing that meet their criteria. One call to the Freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care, providers that meet your requirements across the country. Your search can then be saved and emailed to others.

property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed even if you die as a result.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area. For further information, call this Directory’s independent helpline on 0800 389 2077.

Visit www.carechoices.co.uk for further assistance with your search for care

Charitable support The voluntary sector is made up of charitable, not-for-profit organisations. Charities help people of all ages, backgrounds, cultures, religions and ethnic origins in many ways, often when the State cannot do so. If you or someone you know is struggling to meet the costs of care, there may be a charity which could provide some help without affecting benefit entitlements. Occupational benevolent funds The occupational benevolent sector excels in ‘communities of interest’. These include people wanting to live in a religious setting, or those looking for voluntary sector homes and housing with an ethos allowing them to share their lives with like-minded individuals. For example, a person who has spent their life as a professional may be seeking housing or care amongst other professional people. Another may have spent a working life in a motor factory and now wants to live amongst others with the same working background. Contact the Association of Charity Officers, contact details on page 69.

You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a comment, whether complimentary or a complaint, should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required to have a simple and easyto-use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission (see page 51 for more information about the CQC). If your local authority has arranged or contributed to the cost of your care and support, another option is to raise your complaint with your social worker/care manager or the department’s designated complaints manager.

Comments, compliments and complaints If you use a home care agency or move into a care home or care home with nursing you should feel able to comment on any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served.

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Its job is to investigate complaints in a fair and independent way.

The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. Specially trained helpline staff: • offer information, friendship and advice; • link callers to local groups and services; • offer regular befriending calls; and • p rotect and support those who are suffering abuse and neglect. The Silver Line Tel: 0800 470 8090 Web: www.thesilverline.org.uk

Improvement’ and ‘Inadequate’. By March 2016, CQC expects to have rated every adult social care service in England. When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people's needs and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. CQC has also started rating services as ‘Outstanding’, ‘Good’, ‘Requires

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is funded by Adult Social Care, your home county local authority should be responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority may pay could vary.

Visit www.carechoices.co.uk for further assistance with your search for care

You should seek further advice before making your decision and speak with your local authority about this. If you’re paying for your own care and support, you have freedom of choice.

also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

For information on care provision in Berkshire and other regions, contact this Directory's helpline on Freephone 0800 389 2077 with details of your requirements or visit www.carechoices.co.uk

Who might be causing the abuse?

Protecting vulnerable adults

The person who is responsible for the abuse may be known to the person who is being abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker;

A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

• a relative, friend or neighbour;

What is adult abuse?

• s omeone who deliberately exploits vulnerable people.

Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering.

• another resident or service user; • a n occasional visitor or someone who is providing a service; or

If you think someone is being abused call Adult Social Care. Your concerns will be taken seriously and will receive prompt attention, advice and support. Adult Social Care will also arrange for an advocate to support you if needed. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved Adult Social Care will work with them and with you to support you. If you are worried about contacting the police you can contact Adult Social Care to talk things over first. Contact details are on page 4. If immediate action is needed dial 999. You can also:

It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could

• c ontact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or • l et a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Disclosure and Barring Service There is a barring system for all those intending to work, or working with children and vulnerable adults.

disclosure information and services, visit the DBS homepage at www.gov.uk/dbs Care home owners, home care agencies and employment agencies which supply care workers are required to request checks as part of a range of pre-employment checks

The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have now merged into the Disclosure and Barring Service (DBS), so CRB checks are now called DBS checks.

Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct It is an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

This new organisation provides a joined up, seamless service combining the criminal records checking and barring functions. For

Residential care in Berkshire

Forbury G ardens

ames River Th

BUCKINGHAMSHIRE

OXFORDSHIRE Maidenhead

Slough

Windsor

Purley-on-Thames Reading WILTSHIRE Thatcham

Newbury

Wokingham

Bracknell

Spencers Wood Crowthorne

SURREY

HAMPSHIRE

Wind sor

at Park Wind sor Gre

Castle

Bracknell Forest

Slough

Windsor and Maidenhead

Reading

West Berkshire

Wokingham 64

Visit www.carechoices.co.uk for further assistance with your search for care

Care home providers Bracknell Forest care homes BEECH HOUSE (BINFIELD) London Road, Binfield, Bracknell RG42 4AB Tel: 01344 451949

OP D

CROSSWAYS RESIDENTIAL CARE HOME 306 Yorktown Road, College Town, Sandhurst GU47 0PZ OP D Tel: 01276 34691 DIMENSIONS 101 PINEWOOD AVENUE Bracknell Forest, 101 Pinewood Avenue, Crowthorne RG45 6RQ Tel: 01344 773139 FAR END RESIDENTIAL HOME Far End, Sandhurst Lodge, Wokingham Road, Crowthorne RG45 7QD Tel: 01344 772739 FOURWAYS RESIDENTIAL HOME 45 Scotland Hill, Sandhurst GU47 8JR Tel: 01252 871751 HEATHLANDS RESIDENTIAL HOME Crossfell, Wildridings, Bracknell RG12 7RX Tel: 01344 425650

HOMESTEAD (CROWTHORNE) LTD, THE 18 Heath Hill Road North, Crowthorne RG45 7BX Tel: 01344 776270 LODGE, THE 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ Tel: 01344 424982

OP D

OP LDA YA

PINEHURST CARE CENTRE 38-44 Dukes Ride, Crowthorne RG45 6ND Tel: 01344 774233

OP D

SLATE HOUSE RESIDENTIAL HOME 26 Wellington Road, Sandhurst GU47 9AN Tel: 01344 773358

OP D

ST CHRISTOPHER’S CARE HOME Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

OP D

WAYMEAD SHORT TERM CARE St Anthony’s Close, B racknell RG42 2EB Tel: 01344 353333

LDA

Bracknell Forest care homes with nursing BIRDSGROVE NURSING HOME Warfield Road, B racknell RG12 2JA Tel: 01344 422261 BRACKNELL CARE HOME Crowthorne Road, Bracknell RG12 7DN Tel: 01344 484584

OP D

OP PD

BRIDGEWELL CENTRE, THE 10a Ladybank, Birch Hill, Bracknell RG12 7HA OP PD MH SI YA Tel: 01344 303815 HALDANE HOUSE NURSING HOME 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01252 872218 ST DAVID’S NURSING HOME Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

OP D

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Reading care homes ABBEYFIELD READING SOCIETY LIMITED 11 Maitland Road, Reading RG1 6NL Tel: 0118 957 2826 BATH LODGE CARE HOME 8 Bath Road, Reading RG1 6NB Tel: 0118 958 9726 BOLTONS, THE 4 College Road, Reading RG6 1QD Tel: 0118 926 1712 CARISBROOKE 341 Peppard Road, Emmer Green, Reading RG4 8XG Te: 0118 946 2400

LIFE CARE CORPORATION LIMITED 29 Cressingham Road, Reading RG2 7RU Tel: 0118 986 8944

MAYFAIR, 2A & 2B Tilehurst, Reading RG30 4QY Tel: 0118 945 3744

OP MH

LDA

LDA YA

MOORLANDS REST HOME 987 Oxford Road, Tilehurst, Reading RG31 6TN Tel: 0118 942 7522 MULBERRY CARE LIMITED 155a Wokingham Road, Earley, Reading RG6 1LP Tel: 0118 926 1544

CHILMINGTON HOUSE Armadale Court, Westcote Road, Reading RG30 2ES D PD LDA SI YA Tel: 0118 956 7877

NAVARA LODGE 1009 Oxford Road, Tilehurst, Reading RG31 6TL Tel: 0118 942 4692

DISABILITIES TRUST - 29 BRIANTS AVENUE Caversham, Reading RG4 5AY LDA YA Tel: 0118 947 9795

NORRIS HOUSE 14 Grange Avenue, Reading RG6 1DJ Tel: 07798 905346

DOWNSHIRE HOUSE 9 Downshire Square, Reading RG1 6NJ OP D PD LDA MH SI YA Tel: 0118 959 5648

PARKVIEW 1 Armour Road, Tilehurst, Reading RG31 6EX Tel: 0118 942 0596

FOCUS HOUSE 14 Castle Crescent, Reading RG1 6AG Tel: 0118 937 5350

PEMBROKE LODGE 32 Alexandra Road, Reading RG1 5PF Tel: 0118 941 4200

GRANGE HOUSE 16 Grange Avenue, Reading RG6 1DJ Tel: 07798 905346 HAZELDENE 127-131 Wantage Road, Reading RG30 2SL Tel: 0118 950 0567 JIGSAW CREATIVE CARE LIMITED 77 RUSSELL STREET 77 Russell Street, Reading RG1 7XG Tel: 0118 957 1146 KINGWOOD - WHITE BARN 45 Cressingham Road, Reading RG2 7RU Tel: 0118 987 3190 LAKESIDE RESIDENTIAL HOME 25 Whiteknights Road, Reading RG6 7BY Tel: 0118 926 8369

D MH YA

LDA

OP LDA YA

LDA

OP D

D MH YA

LDA

OP D PD MH SI

PEPPARD HOUSE 45 Woodcote Road, Caversham, Reading RG4 7BB Tel: 0118 947 2067 PROSPECTS FOR PEOPLE WITH LEARNING DISABILITIES - 136 GROVELANDS ROAD 136 Grovelands Road, Reading RG30 2PD Tel: 0118 939 3628

LDA

LDA YA

QUALITY CARE PROVIDERS LIMITED 51A Circuit Lane, Southcote, Reading RG30 3HB PD LDA MH SI YA Tel: 0118 966 6832 RESPITE SERVICE 4 Alexandra Road, Reading RG1 5PE Tel: 0118 966 6832

PD LDA MH SI YA

RICHMOND ROAD, 30 Caversham, Reading RG4 7PR Tel: 0118 946 3282

OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

Reading care homes continued ST BARNABAS ROAD, 26 Emmer Green, Reading RG4 8RA Tel: 0118 946 1775

OP LDA YA

ST LUKE’S & THE OAKS CARE HOME Marshland Square, Emmer Green, Caversham RG4 8RP OP D Tel: 0118 946 1424 ST RONANS ROAD, 34 34 St Ronans Road, Reading RG30 2QE Tel: 01912 288300

OP PD LDA

SUMMERFIELD CARE HOME 4 Kidmore Road, Caversham, Reading RG4 7LU OP PD SI Tel: 0118 947 2164 TILEHURST LODGE 142 Tilehurst Road, Reading RG30 2LX Tel: 0118 967 4675

LDA

UPPINGHAM GARDENS, 1 Caversham, Reading RG4 6SP Tel: 0118 946 2216

OP LDA YA

VOYAGE 1 LIMITED 46A EASTERN AVENUE Reading RG1 5RY Tel: 0118 966 7105

OP LDA YA

WENSLEY ROAD, 159 Coley Park, Reading RG1 6DU Tel: 0118 958 9022

PD LDA MH YA

WHITLEY WOOD LANE RESPITE CARE, 188 Reading RG2 8PR Tel: 0118 937 5347

LDA

WILLOWS SPECIALIST DEMENTIA UNIT AND INTERMEDIATE CARE SERVICE, THE 2 Hexham Road, Reading RG2 7UG Tel: 0118 937 5584

YEW TREE LODGE 17-19 Redlands Road, Reading RG1 5HX Tel: 0118 931 3534

Reading care homes with nursing BEACHER HALL NURSING CENTRE 42 Bath Road, Reading RG1 6PG Tel: 0118 321 9474

Advert page 58 OP PD YA

JASMINE HOUSE NURSING HOME 16-22 Westcote Road, Reading RG30 2DE Tel: 0118 959 0684

OP D PD

NORTHCOURT LODGE NURSING HOME 65 Northcourt Avenue, Reading RG2 7HF Tel: 0118 987 5062

PARKSIDE HOUSE NURSING HOME Parkside Road, Reading RG30 2DP Advert page 58 OP PD Tel: 0118 321 7341 RIVER VIEW CARE CENTRE Rodway Road, off Oxford Road, Tilehurst RG30 6TP Tel: 0118 972 8360

OP D

Slough care homes APPLEGARTH CARE HOME 24 Huntercombe Lane North, Maidenhead SL6 0LG Tel: 01628 663287 ASPEN BELMONT CARE HOME 11 Tuns Lane, Slough SL1 2XA Tel: 01753 825158 COMMON ROAD 131 Common Road, Slough SL3 8SX Tel: 01753 592454

DIMENSIONS 20 BOADICEA CLOSE Slough SL1 5UJ Tel: 01753 528233

LDA

LDA YA

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Slough care homes continued DIMENSIONS 72 ELTHAM AVENUE Slough SL1 5UP Tel: 01753 822483

LANGLEY ROAD, 60 Slough SL3 7AD Tel: 01753 536935 LAVENDER COURT 1 Priors Close, Slough SL1 2BQ Tel: 01753 512368 REACH LIMITED 1 Yew Tree Road, Slough, SL1 2AA Tel: 01753 524621

LDA

REACH - UPTON COURT ROAD 2a Upton Court Road, Slough SL3 7LX Tel: 01753 570222

LDA

RESPOND 3 Priors Close, Slough SL1 2BQ Tel: 01753 570866

LDA

SEYMOUR HOUSE 21, 23, 25 Seymour Road, Slough SL1 2NS Tel: 01753 820731

LDA

STOKE HOUSE 4 Stoke Poges Lane, Slough, SL1 3NT Tel: 01753 445089

LDA

VOYAGE 1 LTD - MIDDLE GREEN ROAD, 12 Slough SL3 7BN OP LDA YA Tel: 01753 532415

LDA

FORGET-ME-NOT RESIDENTIAL HOME 151 Burnham Lane, Burnham, Slough SL1 6LA Tel: 01628 668902 LANGLEY HAVEN CARE HOME LIMITED 30 Rambler Lane, Langley, Slough SL3 7RR Tel: 01753 527300

REACH LOWER CIPPENHAM LANE 178 Lower Cippenham Lane, Slough SL1 5EA Tel: 01628 666132

OP D

LDA YA

Slough care homes with nursing BURNHAM HOUSE Burlington Road, Slough SL1 2LD Tel: 01753 517789

OP D PD YA

OAK HOUSE Forest Close, Wexham Road, Slough SL2 4FA OP D PD LDA MH Tel: 01753 528419 OXFORD HOUSE NURSING HOME 204 Stoke Road, Slough SL2 5AY Tel: 01753 533554

SALT HILL CARE CENTRE 16-20 Bath Road, Slough SL1 3SA Tel: 01753 575150

OP D PD LDA MH

WINDMILL CARE CENTRE 104 Bath Road, Slough SL1 3SY Tel: 01753 213010

OP D

West Berkshire care homes ACORN HOUSE 20 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH OP LDA YA Tel: 0118 943 9462

BROAD LANE, 30 Upper Bucklebury, Reading RG7 6QJ Tel: 01635 871191

APPLETREES Chapel Row, Bucklebury, Newbury RG7 6PB Tel: 0118 971 3769

LDA

CHAFFINCHES 108 Paynesdown Road, Thatcham RG19 3TE Tel: 01635 874836

LDA

CHESTNUT WALK 15 Chestnut Walk, Hungerford, Newbury RG17 0BD OP D PD MH SI Tel: 01488 683263

BOXGROVE HOUSE Little Heath Road, Reading RG31 5TY Tel: 0118 943 1019

OP LDA YA

LDA

Visit www.carechoices.co.uk for further assistance with your search for care

West Berkshire care homes continued COOMBE HOUSE, THE The Coombe, Streatley-on-Thames RG8 9QL Tel: 01491 872174 DIMENSIONS BAILY THOMAS HOUSE Haysoms Drive, Greenham, Thatcham RG19 8EX Tel: 01635 41426 DIMENSIONS CLAYHILL ROAD, 43 Burghfield Common, Reading RG7 3HF Tel: 0118 983 5047 DOWNVIEW RESIDENTIAL HOME 12 Downview, Hungerford RG17 0ED Tel: 01488 683087

HAZEL VIEW 21 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH OP LDA YA Tel: 0118 943 9463

LDA

HILLVIEW FARM Ashmore Green Road, Ashmore Green, Thatcham RG18 9ER LDA YA Tel: 01635 866429

LDA

HOLLY GRANGE RESIDENTIAL HOME Cold Ash Hill, Cold Ash, Thatcham RG18 9PT Tel: 01635 864646

LDA

JUST HOMES - 3 NEW HILL 3 New Hill, Purley-on-Thames, Reading RG8 8HA OP PD LDA Tel: 0118 962 4887

DUNCAN HOUSE 18 Huckleberry Close, Purley-on-Thames RG8 8EH OP LDA YA Tel: 0118 943 9460

KESTRELS 84 Hambridge Road, Newbury RG14 5TA Tel: 01635 522814

LDA

ELIZABETH HOUSE 14 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH OP LDA YA Tel: 0118 943 9457

LIMBER OAK Crookham Common, Newbury RG19 8BR Tel: 01635 871213

PD LDA SI YA

GLEBE GARDEN Reading Road, Burghfield Common, Reading RG7 3BH LDA YA Tel: 0118 983 5476

LITTLE HEATH COURT Little Heath Road, Tilehurst, Reading RG315TY Tel: 0118 942 8558

LDA

Questions on elderly care in Berkshire? We can help Getting to know our elderly care support line. When you’re considering care for your loved one, speaking to us can really help to put your mind at ease. Whether it’s advice on choosing the right care, or understanding how to pay for care – our team of elderly care advisers are here to guide you through your options.

To talk to an elderly care adviser: Call

0333 220 4922 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

West Berkshire care homes continued NEWTON HOUSE 404 London Road, Benham Hill RG18 3AA Tel: 01635 529817

LDA

SLADE HOUSE 17 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH OP LDA YA Tel: 0118 943 9459

NOTREES 10 High Street, Kintbury, Hungerford RG17 9TW OP D SI Tel: 01488 658332

TUDOR HOUSE Farm Lane, Maidenhatch, Pangbourne RG8 8HP Tel: 0118 974 5030

OAKLANDS 5 The Green, Theale, Reading RG7 5DR Tel: 0118 930 5288

LDA YA

WALLED GARDEN, THE Calcot Grange, Mill Lane, Reading RG31 7RS Tel: 0118 942 3331

LDA YA

WALNUT CLOSE Brownsfield Road, Thatcham, Newbury RG18 3GF OP D PD SI YA Tel: 01635 587810

PARRY HOUSE 15 Huckleberry Close, Purley-on-Thames RG8 8EH OP LDA YA Tel: 0118 943 9458

WATSON HOUSE 12 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH OP LDA YA Tel: 0118 943 9456

PRIOR’S COURT COTTAGES, 1-2, 3-4 Prior’s Court Road, Hermitage, Thatcham RG18 9JT Tel: 01635 247202

WILLOWS EDGE Hutton Close, Shaw, Newbury RG14 1HJ Tel: 01635 45252

OLD VICARAGE, THE Parsonage Lane, Hungerford RG17 0JB Tel: 01488 683634

LDA YA

PRIOR’S COURT COTTAGES, 5-6: BRADBURY HOUSE Prior’s Court Road, Hermitage, Thatcham RG18 9JT LDA YA Tel: 01635 247203 ROWAN COTTAGE Sulhampstead Road, Burghfield, Reading RG30 3SB LDA Tel: 0118 983 6003

LDA YA

OP D PD SI

WOODPECKERS 5 Barn Elm Cottages, Dark Lane, Bradfield, Reading RG7 6DD Tel: 0118 974 4093 YEWBANK 19 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9461

LDA

OP LDA YA

West Berkshire care homes with nursing ARGYLES NURSING HOME Pound Street, Newbury RG14 6AE Tel: 01635 899591

Advert page 58 OP

BAYFORD HOUSE NURSING CENTRE Rookwood, Stockcross, Newbury RG20 8LB Tel: 01488 757660 Advert page 58 BIRCHWOOD - NEWBURY Birchwood Road, Newbury RG14 2PP Tel: 01635 33967 DONNINGTON RESIDENTIAL AND NURSING HOME, THE Wantage Road, Newbury RG14 3BE Tel: 01635 897990 Advert page 58

OP D PD LDA MH

HOLLIES Reading Road, Burghfield Common, Reading RG7 3BH Tel: 0118 983 2254

OP D

HUNGERFORD CARE HOME Wantage Road, Hungerford, New Town RG17 0PN Tel: 01488 682002

THATCHAM COURT NURSING HOME Chapel Street, Thatcham RG18 4QL Tel: 01635 898799 Advert page 58 WINCHCOMBE PLACE Maple Crescent, Newbury, RG14 1LN Tel: 0333 434 3096

OP D PD MH YA

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Foxleigh Grove Nursing Home • Individually decorated single and twin rooms Our aim is to provide a relaxed, warm and friendly atmosphere within which our residents can be cared for and pursue their interests and where visitors are always welcomed. Individual care is provided by fully qualified, experienced staff with day-to-day personal contact and management from the proprietor. Please accept our invitation to come to tea, and meet the staff and residents.

hour qualified nursing • 24 care. Full range of visiting services available

• Passenger lift • Mini bus Licensed to care for

For more information and advice telephone Matron on 01628 673332 Foxleigh Grove, Holyport, near Maidenhead, Berkshire SL6 3LQ Website: www.foxleighgrove.co.uk Email: info@foxleighgrove.co.uk

• Long term elderly care • Chronic young sick • Respite • Terminally ill

Sandown Park Care Home Sandown Park is a newly extended, modern purpose built Nursing Home, tastefully decorated, providing a warm friendly environment for its residents. Providing nursing & dementia care, it is registered with the Care Quality Commission and is in easy reach of local shops, major road routes M4, M25, and Heathrow airport. Please feel free to visit or telephone at any time for viewing and advice. 61 Vale Road, Windsor, Berkshire SL4 5JY

t: 01753 833 140

sandownpark@lifestylecare.co.uk www.lifestylecare.co.uk

Winton House Residential Extra Care Home

We offer excellent 24-hour residential care for older people in a warm and friendly home Residents have their own private en-suite rooms and are supported by skilled and caring staff. Long or short stays, respite available. Please visit or contact us for more details.

Tel: 01753 856466

Manager: Mrs Shelley Ackland-Snow The Abbeyfield (Maidenhead) Society Limited Winton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Windsor & Maidenhead care homes ALLENBY ROAD, 9 9 Allenby Road, Maidenhead SL6 5BF Tel: 01628 781261 BOULTERS LOCK RESIDENTIAL HOME 56 Sheephouse Road, Maidenhead SL6 8HP Tel: 01628 634985 BRAMERTON Upper Bray Road, Bray, Maidenhead SL6 2DB Tel: 01628 771058

PD LDA

OP D

LDA

CARE MANAGEMENT GROUP - COWLEY COTTAGE Ray Park Road, Maidenhead SL6 8PZ Tel: 01628 776542 LDA CARE MANAGEMENT GROUP - COWLEY HOUSE Ray Park Road, Maidenhead SL6 8PZ Tel: 01628 638851 LDA CLARA COURT 21 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 776022 OP D PD LDA MH DISABILITIES TRUST - WELBY CLOSE, 25 Maidenhead SL6 3PY Tel: 01628 824154 ETON HOUSE RESIDENTIAL HOME 68 Eton Road, Datchet, Slough SL3 9AY Tel: 01753 547251 FEARNLEY HOUSE 86 Straight Road, Old Windsor SL4 2RX Tel: 01753 863752 HEREWARDS HOUSE 15 Ray Park Avenue, Maidenhead SL6 8DP Tel: 01628 629038 HERONSMEDE 88-90 Straight Road, Old Windsor SL4 2RX Tel: 01753 855694 HOMESIDE CLOSE, 16 Off Whurley Way, Maidenhead SL6 7RB Tel: 01628 630710 MEADOWBANK CARE 44 Braywick Road, Maidenhead SL6 1DA Tel: 01628 781186

LDA YA

OP D

LDA

MOKATTAM Altwood Bailey, Maidenhead SL6 4PQ Tel: 01628 626070

LDA

MOOR COTTAGE High Street, Cookham, Maidenhead SL6 9SF Tel: 01628 526036

NIGHTINGALES CARE HOME Islet Road, Maidenhead SL6 8LD Tel: 01628 621494

NORMANHURST RESIDENTIAL HOME 26 High Town Road, Maidenhead SL6 1PB Tel: 01628 632618 OSBORNE HOUSE 90 Osborne Road, Windsor SL4 3EN Tel: 01753 857610 STATION ROAD, 43 Wraysbury, Staines, Middlesex TW19 5ND Tel: 01784 483154

OP D

LDA

LDA YA

VANSETT CARE HOME 27-29 Norfolk Road, Maidenhead SL6 7AU Tel: 01628 626656 OP D PD LDA VOYAGE 1 LTD - EDITH ROAD (TREGONE) 3 Edith Road, Maidenhead SL6 5DY Tel: 01628 789433

LDA YA

VOYAGE 1 LTD - PINKNEYS ROAD, 87 Pinkneys Green, Maidenhead SL6 5DT Tel: 01628 626167

LDA YA

OP D

WHITE HOUSE 334 Horton Road, Datchet SL3 9HY Tel: 01753 541595

LDA

WHITE LODGE CARE HOME LTD Bisham Road, Marlow SL7 1RP Tel: 01628 898281

OP D PD

LDA

WINSTON COURT, 5 Halifax Road, Maidenhead SL6 5HU Tel: 01628 418804

LDA

WINTON HOUSE 51 Dedworth Road, Windsor SL4 5AZ Tel: 01753 856466 Advert page 60

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Windsor & Maidenhead care homes with nursing APPLE HILL Henley Road, Hurley, Maidenhead, SL6 5LH Tel: 01628 823200

LARKLAND HOUSE London Road, Ascot SL5 7EG Tel: 01344 872121 OP D PD LDA MH SI

CHERRY GARDEN Breadcroft Lane, Littlewick Green, Maidenhead SL6 3QF Tel: 01628 825044

OP D PD YA

COOKHAM RIVERSIDE, THE Berries Road, Cookham, Maidenhead SL6 9SD Tel: 01628 810557

DORMY HOUSE Ridgemount Road, Sunningdale, Ascot SL5 9RL Tel: 01344 872211

OP D

FOXLEIGH GROVE NURSING HOME Forest Green Road, Holyport, Maidenhead SL6 3LQ Tel: 01628 673332 Advert page 60

OP PD

HARWOOD HOUSE Spring Lane, Cookham Dean, Maidenhead SL6 6PW Tel: 01628 478000 Advert page 62

HOLYPORT LODGE NURSING HOME The Green, Holyport, Maidenhead SL6 2JA Tel: 01628 878407 Advert page 58

OP D PD SI YA

LARCHFIELD Larchfield Road, Maidenhead SL6 2SJ Tel: 01628 639428

OP D

OP D PD MH YA AD

LONGLEA NURSING HOME Fifield Road, Fifield, Maidenhead SL6 2PG Tel: 01628 634201

LYNWOOD CARE CENTRE Sunninghill, Ascot SL5 0AJ Tel: 01344 620191

OP D PD SI YA

MANOR CARE HOME, THE Church Road, Old Windsor SL4 2JW Tel: 01753 832920

OP D PD MH SI

MANOR GREEN RESPITE UNIT Manor Green School, Elizabeth Hawkes Way, Maidenhead SL6 3EQ Tel: 01628 513800

PD SI

QUEENS COURT 1 Dedworth Road, Windsor SL4 5AZ Tel: 01753 838454

SANDOWN PARK CARE HOME 61 Vale Road, Windsor SL4 5JY Tel: 01753 833140 Advert page 60 SANDRIDGE HOUSE 3 London Road, Ascot SL5 8DQ Tel: 01344 624404

OP D YA

OP D PD MH SI

ST MARK’S NURSING CENTRE 110 St Mark’s Road, Maidenhead SL6 6DN Tel: 01628 878461 Advert page 58

OP D PD

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Wokingham care homes AHAVA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755648 OP D LDA SI ALEXANDRA GRANGE Oaklands Drive, Wokingham RG41 2RU Tel: 0118 912 3210

OP D

ANTHONY TOBY HOMES TRUST Sarum Crescent, 38 Ashton, Wokingham RG40 1XF Tel: 0118 977 2334 LDA YA BEECH GARDENS Salmond Road, Shinfield Park, Reading RG2 8QN LDA YA Tel: 0118 986 8863 BEECH HOUSE 49 Crockhamwell Road, Woodley, Wokingham RG5 3JY LDA YA Tel: 0118 969 8373 BELAMIE GABLES CARE HOME 210 Hyde End Road, Spencers Wood, Reading RG7 1DG Tel: 0118 988 3417 COPPER BEECH Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755645

OP D

OP D LDA SI

CORNERWAYS 32 Arbor Lane, Winnersh, Wokingham RG41 5JD LDA YA Tel: 0118 977 0036 DIMENSIONS BRAMBLETYE NEW MILL ROAD New Mill Road, Finchampstead, Wokingham RG40 4QT Tel: 0118 973 4539 DIMENSIONS DUNSTANS DRIVE, 2 Winnersh, Wokingham RG41 5EB Tel: 0118 979 5362 DIMENSIONS LODDON COURT 289 Wokingham Road, Earley, Reading RG6 7ER Tel: 0118 966 4494

DIMENSIONS NEW WOKINGHAM ROAD, 95 Crowthorne RG45 6JN Tel: 01344 771369

LDA

DIMENSIONS PARROT FARMHOUSE Arborfield Road, Shinfield, Reading RG2 9EA Tel: 0118 988 5051

LDA

DIMENSIONS SADLERS LANE, 6 Winnersh, Wokingham RG41 5AJ Tel: 0118 989 3210

LDA

DIMENSIONS WOODMERE Lower Wokingham Road, Crowthorne RG45 6BT Tel: 01344 752682

LDA

DOWN LODGE RESIDENTIAL CARE HOME 11 Sturges Road, Wokingham RG40 2HG Tel: 0118 978 6484 ELMS, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755576

LDA

ERETZ Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ OP D PD LDA SI Tel: 01344 755613 FARM HOUSE, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ LDA Tel: 01344 755533 FIRS, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ OP D PD LDA SI Tel: 01344 755580

LDA

GREEN, THE Ravenswood Village, Nine Mile Road, Crowthorne RG45 6BQ LDA Tel: 01344 755568

LDA

HILLTOP HOUSE 30 Hilltop Road, Twyford, Reading RG10 9BN Tel: 0118 934 0053

LDA

KADIMAH Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ OP D PD LDA SI Tel: 01344 755574

DIMENSIONS LODDON HOUSE Loddon Court Farm, Beech Hill Road, Spencers Wood, Reading RG7 1HT LDA Tel: 0118 988 4647

DIMENSIONS LAURELS, THE 3 Nine Mile Ride, Finchampstead, Wokingham RG40 4QA LDA Tel: 0118 973 7110

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Wokingham care homes continued LAWRENCE DENE Basingstoke Road, Spencers Wood, Reading RG7 1AP LDA YA Tel: 0118 988 2211

STAVERTON 25 Murdoch Road, Wokingham RG40 2DQ Tel: 0118 977 1157

LIBERTY OF EARLEY HOUSE, THE Strand Way, Earley, Reading RG6 4EA Tel: 0118 975 1905

SUFFOLK LODGE 18 Rectory Road, Wokingham RG40 1DH Tel: 0118 979 3202

LONGMORE ROAD, 1 Whitley Wood, Reading RG2 8QG Tel: 0118 986 7457 LOVAT HOUSE 6 Crescent Road, Wokingham RG40 2DB Tel: 0118 978 6750 MAGNOLIA LODGE 42 Hollow Lane, Shinfield RG2 9BT Tel: 0118 988 8732 MULTI-CARE (READING) LTD 375 Old Whitely Wood Lane, Reading RG2 8PY Tel: 0118 931 3939 MURDOCH HOUSE 1 Murdoch Road, Wokingham RG40 2DL Tel: 0118 978 5423

LDA YA

PD LDA

LDA

ORCHARD HOUSE 31 Hyde End Lane, Ryeish Green, Reading RG7 1EP LDA YA Tel: 0118 988 6960 ORCHARD, THE Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ LDA Tel: 01344 755582 PAMELA BARNETT Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755625

LDA YA

OP D PD

TAGER CENTRE, THE Ravenswood Village, Nine Mile Ride, Crowthorne, Berkshire RG45 6BQ Tel: 01344 755632

LDA SI

TIKVAH WOODPECKERS Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755614

PD LDA SI

TOVA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ LDA Tel: 01344 755646 VALERIEâ&#x20AC;&#x2122;S RESIDENTIAL CARE HOME 20 Ravenswood Avenue, Crowthorne RG45 6AY Tel: 01344 761701

WARREN LODGE CARE CENTRE Warren Lane, Finchampstead RG40 4HR OP D PD LDA MH SI AD Tel: 0844 472 5186 WILD ACRES CARE HOME 440 Finchampstead Road, Finchampstead, Wokingham RG40 3RB Tel: 0118 973 3670

OP PD SI

YELDALL MANOR Blakes Lane, Hare Hatch, Reading RG10 9XR Tel: 0118 940 4411

LDA

PINTA 548 Reading Road, Winnersh RG41 5HA Tel: 0118 977 1694

LDA YA

ROOKERY COTTAGE 249 Shinfield Road, Reading RG2 8HE Tel: 0118 987 2278

LDA YA

SANTA MARIA 268 London Road, Wokingham RG40 1RD Tel: 0118 977 3536

LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care

Wokingham care homes with nursing AUSTEN HOUSE Kilnsea Drive, Lower Earley, Reading RG6 3UJ Tel: 0118 914 4584 Advert below BERKSHIRE CARE HOME, THE 126 Barkham Road, Wokingham RG41 2RP Tel: 0118 977 0233

OP D

MOUNT CARE HOME, THE School Hill, Wargrave, Reading RG10 8DY Tel: 0118 940 2046

OP D

SUNRISE OF SONNING Old Bath Road, Sonning RG4 6TQ Tel: 0118 321 5197 Advert page 42

OP D

BRIDGE HOUSE OF TWYFORD 64 High Street, Twyford RG10 9AQ Tel: 0800 230 0206 Advert inside front cover OP D PD SI

THAMESFIELD NURSING HOME Wargrave Road, Henley-on-Thames, Oxfordshire RG9 2LX OP Tel: 01491 418100

GLEBELANDS Woolf Drive, off Acorn Drive, Wokingham RG40 1DU Tel: 0118 974 3260

WEST OAK Murray Road, Wokingham RG41 2TA Tel: 0118 914 4585 Advert below OP

LORD HARRIS COURT Mole Road, Sindlesham, Wokingham RG41 5EA Tel: 0118 978 7496

OP D

LYNDEN HILL CLINIC Lynden Hill Lane, Kiln Green, Reading RG10 9XP OP PD YA Tel: 0118 940 1234

WOODBURY HOUSE Jouldings Lane, Farley Hill RG7 1UR Tel: 0118 973 3885

OP D

OP D YA

WOODLEY AGE CONCERN - SHORT BREAK CARE The Day Centre, South Lake Crescent, Woodley, Reading RG5 3QW OP D PD MH SI Tel: 0118 969 1471 Advert page 28

Feel right at home

with Barchester care homes

At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. Nursing & Dementia Care • Respite • Day Care

If you would like a tour of our care homes or just need some friendly advice, your local Barchester care home will be happy to help.

Austen House Kilnsea Drive, Lower Earley, Reading, RG6 3UJ 01189 144 584

West Oak Murray Road, Wokingham, RG41 2TA 01189 144 585

www.barchester.com

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts Useful local contacts For your council’s contact details, see page 4. Age UK Berkshire Independent charity aiming to enhance the quality of life of older people. Tel: 0118 959 4242 Web: www.ageuk.org.uk/berkshire Alzheimer’s Society Support and information for people with dementia, their families and carers over the whole of Berkshire. National Helpline: 0300 222 1122 Web: www.alzheimers.org.uk Slough and the Royal Borough of Windsor and Maidenhead 6 North Road, Maidenhead SL6 1PL Tel: 01628 626331 Email: berkshire@alzheimers.org.uk Reading 118-128 London Street, Reading RG1 4SJ Tel: 0118 957 1183 Email: berkshire@alzheimers.org.uk West Berkshire Suite 35, Liberty House, Greenham Business Park, Greenham, Thatcham, Berkshire RG19 6HS Tel: 01635 500869 Email: westberkshire@alzheimers.org.uk Ark Trust Ltd, The A local charitable organisation providing a number of services to local people with disabilities and other disadvantaged groups. Tel: 01344 266899 Email: info@theark.org.uk Web: www.theark.org.uk Berkshire Autistic Society (BAS) A local support group for parents of children and adults with autism, autism-related issues, Asperger’s Syndrome or challenging behaviour. Provides help, advice and information and works towards improved education, respite care and leisure facilities. Unit 7, Richfield Place, Richfield Avenue, Reading RG1 8EQ Helpline: 0118 959 4594 (10:00am to 4:00pm Monday to Friday) Web: www.autismberkshire.org.uk

Berkshire Carers Service A local charity which supports unpaid carers of all ages. Berkshire East Highview, 6 North Road, Maidenhead SL6 1PL Tel: 01628 777217 Berkshire West Suite 11, Beacontree Court, Gillette Way, Reading RG2 0BS Tel: 0118 960 7030 Helpline: 0800 988 5462 Email: helpline@berkshirecarers.org Web: www.berkshirecarers.org British Red Cross Provides support at home, transport and mobility aids to help people when they face a crisis in their daily lives. John Nike House, 90 Eastern Avenue, Reading RG1 5SF Tel: 0844 412 2750 Email: information@redcross.org.uk Web: www.redcross.org.uk Carers Trust Promotes, supports and delivers high-quality services for carers and people with care needs. Reading 14 Albury Close, Reading, Berkshire RG30 1BD Tel: 0118 945 4209 Web: www.readingcrossroads.org Wokingham Wokingham Hospital, Barkham Road, Wokingham RG41 2RE Tel: 0118 979 5324 Web: www.wokinghamcrossroads.org Dementia Resource Centre Purpose-built day centre provides an opportunity for those living with dementia to participate in a day of leisure activities based on their individual needs. Boyn Grove Community Resource, 11 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 685725 Email: boyngrove.dementiaservice@rbwm.gov.uk Ormonde Resource Centre Day services for adults with physical disabilities. Newbury College Campus, Monks Lane, Newbury, Berkshire RG14 7TD Tel: 01635 42374 Email: info@diwb.org

Visit www.carechoices.co.uk for further assistance with your search for care

Mencap in Berkshire A local charity that works to improve the lives and opportunities of those with a learning disability, their families and carers. Reading 21 Alexandra Road, Reading RG1 5PE Tel: 0118 966 2518 Email: office@readingmencap.org.uk Web: www.readingmencap.org.uk Slough Horsemoor Green Community Centre, (Spitfire Close) Common Road, Slough SL3 8JU Tel: 01753 543 160 Email: sloughmencap@gmail.com Web: www.sloughmencap.co.uk West Berkshire Enborne Gate, Enborne Road, Newbury RG14 6AT Tel: 01635 41464 Email: info@wbmencap.org Web: www.westberkshiremencap.org Wokingham, Bracknell and Districts Suite 2, Oakmede Place, Terrace Road South, Binfield, Berkshire RG42 4JF Tel: 0300 777 8539 Email: admin@wokinghammencap.org or admin@bracknellmencap.org Web: www.wokinghambracknellmencap.org Windsor Oakbridge Centre, Imperial Road, Windsor, Berkshire SL4 3RU Tel: 01753 428019 Email: admin@windsormencap.org Web: www.windsormencap.org POhWER West Berkshire Works to improve the quality of people’s lives and the quality of services by aiming to enable the voices of people, including the most excluded members of society, to be heard when decisions are being made about them, or about the services that they need. Tel: 0300 456 2370 Email: pohwer@pohwer.net Reading Deaf Centre Information officer is available to assist people with complicated forms, writing letters, making phone calls. Appointments must be booked in advance.

131-133 Cardiff Road, Reading, Berkshire RG1 8JF Tel: 0118 959 4969 Email: info@readingdeafcentre.co.uk Royal Voluntary Service (RVS) The Royal Voluntary Service provides a service to people in hospital, can help in the home and run community events like lunch and social clubs. York Centre, 42 York Road, Maidenhead, Berkshire SL6 1SH Tel: 01628 636098 Email: berkshirehub@royalvoluntaryservice. org.uk Web: www.royalvoluntaryservice.org.uk/ berkshire United Voices Provides an advocacy service for people with learning difficulties throughout East Berkshire. Oakbridge Centre, Imperial Road, Windsor SL4 3RU Tel: 01753 206721 Email: enquiries@united-voices.co.uk Web: www.united-voices.org.uk Wokingham Mental Health Association A self-help voluntary mental health organisation that works in a community care partnership with Wokingham Borough Council. Station House, Station Approach, Wokingham RG40 2AP Tel: 0118 979 2620 Email: mailbox@wokinghammentalhealth. org.uk Web: www.wokinghammentalhealth.org.uk

Useful national contacts AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Web: www.asksara.dlf.org.uk Action on Elder Abuse (AEA) Works to protect and prevent the abuse of vulnerable older adults. Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Age UK The combined Age Concern and Help the Aged, inspiring, supporting and enabling older people. Tel: 0800 169 6565 Web: www.ageuk.org.uk Association of Charity Officers A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net Care Choices Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs. Freephone: 0800 389 2077 Web: www.carechoices.co.uk Carers Direct Free, confidential information and advice for carers. Helpline: 0300 123 1053 Textphone/minicom: 0300 123 1004 Web: www.nhs.uk/carersdirect Carers UK High quality advice and information to carers and the professionals who support them. Tel: 0808 808 7777 Email: info@carersuk.org Web: www.carersuk.org Disabled Living Foundation, The (DLF) A national charity providing impartial advice, information and training on independent living. Tel: 0207 289 6111 (general enquiries) or 0300 999 0004 (helpline) Email: helpline@dlf.org.uk Web: www.dlf.org.uk Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs. Tel: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.eac.org.uk Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk

IndependentAge A national charity that champions independence for older people. Tel: 0800 319 6789 Email: charity@independentage.org Web: www.independentage.org National Activity Providers Association (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 Web: www.napa-activities.co.uk National Council for Palliative Care (NCPC) Umbrella organisation for palliative care. Leads the Dying Matters coalition which raises public awareness of talking openly about end of life. The Fitzpatrick Building, 188-194 York Way, London N7 9AS Tel: 0207 697 1520 Email: enquiries@ncpc.org.uk Web: www.ncpc.org.uk NHS Choices The UKâ&#x20AC;&#x2122;s biggest health website providing information on conditions, treatments, local services and healthy living. Web: www.nhs.uk Pensions Advisory Service, The Provides information about pensions and other pensioner benefits. Tel: 0300 123 1047 Web: www.pensionsadvisoryservice.org.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and their families and friends. Tel: 0207 359 8136 Email: info@relres.org Web: www.relres.org United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: enquiries@ukhca.co.uk Web: www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Index Home care providers

Care In Your Home Limited 29

A2Dominion - Care & Support Chimney Court

Aaron Abbey Care Services Ltd

Abicare Services Newbury 27 Absolute Care UK Ltd

Age Concern Slough and Berkshire East

Agincare

Allied Healthcare Alice Bye Court

Allied Healthcare - Newbury 27 Allied Healthcare - Reading 27 Allied Healthcare - Reading 27

Care Response Limited

Careline - The Agency for Care Staff

DVL Supported Living Services

Caremark (Slough and South Bucks)

E.C. Care Ltd

Elegant Care Services

Enable UK Berkshire

Enchor Health Care Ltd

Excel Support Services Ltd South East

Caremark (West Berkshire and Reading)

Caremark (Wokingham)

Carewatch (Reading and West Berkshire)

Carewell Limited

CCS Homecare Services Limited

29 29

Ark Home Healthcare Ltd

Audley Care - Inglewood

Chilmington at Home

Chrome Tree Limited

Chrysalis Care Ltd

Churchill House

29 29

F Fitzroy Supported Living Maidenhead

Forever Homecare Limited

G Gabriel’s Angels Limited

Gardiner’s

Golden Rose Community Care Ltd

Greenslade Services Ltd

Bee Friends Ltd

Berkshire Care Ltd

Berkshire House

Community Reablement Team (CRT)

Blue Ribbon Berkshire

Complete Care Windsor

Bluebird Care (Newbury)

Concept Care Practice Limited

Consultancy Care Limited

Cordant Care - Reading

Halcyon Home Care

Cornerways

Harino Care Ltd - Head Office 30

Bracknell Forest Borough Council Intermediate Care 27

County Carers Ltd

Harmill House

County Care (Windsor)

Bright Yellow Bracknell (T/A Lifecarers)

Creative Care Solutions (UK) Ltd

Home Angels Healthcare Services Ltd

Home Instead Senior Care

Broad Lane, 30 (Voyage 1 Ltd)

Creative Support West Berkshire Service

Homecare People Ltd, (Wokingham), The

Broadway House

Crossroads Care Reading 30

Bucks Personnel Ltd

Crossroads Care West Berkshire

Bluebird Care (Windsor & Maidenhead) Bracknell Forest Borough Council Home Support Services

I Impact Care Services

Crossroads Caring for Carers 30

In Hand Community Care

Care @ Home Newbury Ltd 29

Inca Nursing Agency and Inca Domiciliary Care Agency 31

Care 1st Homecare - Berkshire

Diamond Quality Care Services

C Call Us

Care Partners

Charles Clore Court Extra Care Sheltered Housing

Dimensions Berkshire Domiciliary Care Office

Independence with Dignity Support Services Ltd

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers in bold

Home care providers continued Independent Supported Living and Disabilities Ltd 31

Pembroke Lodge

J Jigsaw Creative Care

K KCare Nursing Agency

Kincare

Kingwood - Domiciliary Care 31

Sorelle Support

St Christopherâ&#x20AC;&#x2122;s Home Care Limited

Promedica24 UK Ltd Reading

Station Road 11A

Purley Park Trust

Support Horizons

Support Partners

Surecare (Reading and East Berkshire)

Surecare (Slough)

Sylviancare

Q Q1Care Limited

34 34

Lean on Me Community Care Services Ltd

Lovingangels Care Ltd

M Mahogany Care - Holyport

Makai Care Ltd - Reading

Makai Care Ltd - Theale

Mapp Centre

Match Options

MiHomecare - Newbury

MiHomecare - Reading

Radian Support DCA

Radis Community Care (Oak Tree House Ech)

Reading and Wokingham

Realcare + Ltd

Red Kite Home Care Ltd

Redwood House

Response - DCA

Waymarks Limited

Right at Home (Maidenhead and Slough) 34

West Berkshire Council Home Care Service

Right at Home (Reading)

Whitestone Care

RMB Healthcare

34 34

Orchard and Shipman Care and Support

Sarah's Carers LLP

Tonna Care Services Ltd

Rainbow Social Care Limited

New Support Solutions

Oracle Medical Care UK Limited

Royle Care Limited

Thamesfield at Home

Total Health Support and Training Services Limited 35

Oaklands

Radis Community Care (Reading)

Network Healthcare Professionals Ltd (T/A Network Health and Social Care)

Privilege Care Limited

Quality Care Providers (Domiciliary Care)

Longmore Road

Slough Crossroads - Caring for Carers

People Matter Support Services Limited

Lady Elizabeth House

Lifecarers Reading at Bright Yellow Group

Slough Borough Council Domiciliary Care

Short Term Support and Rehabilitation Team

Silverdale Care Services Ltd

Slater Centre, The

Voyage (DCA) South

Voyage 1 Ltd - Eastern Avenue, 46A

Woodley Age Concern Domiciliary Care Agency 35

Y Your Ability Reading

Your Choice Services St Johns Road

Z Zion Domiciliary Care Agency

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes and care homes with nursing

A Abbeyfield Reading Society Limited

Acorn House

Ahava

Alexandra Grange

Allenby Road, 9

Anthony Toby Homes Trust

Applegarth Care Home

Apple Hill

Appletrees

Argyles Nursing Home

Aspen Belmont Care Home 56 Austen House

Carisbrooke

Chaffinches

Cherry Garden

Chestnut Walk

Chilmington House

Clara Court

Common Road

Cookham Riverside, The

Coombe House, The

Copper Beech

Cornerways

Crossways Residential Care Home

Donnington Residential and Nursing Home, The 59 Dormy House 63 Down Lodge Residential Care Home 64 Downshire House 55 Downview Residential Home 58 Duncan House 58

E Elizabeth House Elms, The Eretz Eton House Residential Home

Bath Lodge Care Home

Bayford House Nursing Centre

Beacher Hall Nursing Centre

Dimensions 72 Eltham Avenue

Beech Gardens

Dimensions 101 Pinewood Avenue

Beech House

Dimensions Baily Thomas House

Beech House (Binfield)

Dimensions Brambletye New Mill Road

Dimensions Clayhill Road, 43

Dimensions Dunstans Drive, 2

Dimensions Laurels, The

Glebe Garden Glebelands Grange House Green, The

Birchwood - Newbury

Birdsgrove Nursing Home

Boltons, The

Boulters Lock Residential Home

Dimensions Loddon Court

Boxgrove House

Bracknell Care Home

Dimensions Loddon House

Bramerton

Dimensions New Wokingham Road, 95

Haldane House Nursing Home Harwood House Hazeldene Hazel View Heathlands Residential Home Herewards House Heronsmede

Bridgewell Centre, The

Dimensions Parrot Farmhouse

Broad Lane, 30

Dimensions Sadlers Lane, 6 64

Burnham House

Dimensions Woodmere

Disabilities Trust 29 Briants Avenue

Disabilities Trust Welby Close, 25

C Care Management Group Cowley Cottage

Far End Residential Home 54 Farm House, The 64 Fearnley House 61 Firs, The 64 Focus House 55 Forget-Me-Not Residential Home 57 Fourways Residential Home 54 Foxleigh Grove Nursing Home 63

Berkshire Care Home, The

Bridge House of Twyford 66

58 64 64

Dimensions 20 Boadicea Close

Belamie Gables Care Home 64

Care Management Group Cowley House

58 66 55 64

54 63 55 58 54 61 61

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Advertisers in bold

Care homes and care homes with nursing continued Hilltop House

Hillview Farm

Hollies

Holly Grange Residential Home

Holyport Lodge Nursing Home

Homeside Close, 16

Homestead (Crowthorne) Ltd, The

Hungerford Care Home

J Jasmine House Nursing Home

Jigsaw Creative Care Limited - 77 Russell Street 55 Just Homes - 3 New Hill

K Kadimah

Kestrels

Kingwood - White Barn

L Lakeside Residential Home 55 Langley Haven Care Home Limited

Langley Road, 60

Larchfield

Larkland House

Lavender Court

Lawrence Dene

Liberty Of Earley House, The 65 Life Care Corporation Limited 55 Limber Oak

Little Heath Court

Lodge, The

Longlea Nursing Home

Longmore Road, 1

Lord Harris Court

Lovat House Lynden Hill Clinic Lynwood Care Centre

65 66 63

M Magnolia Lodge Manor Care Home, The Manor Green Respite Unit Mayfair, 2A & 2B Meadowbank Care Mokattam Moor Cottage Moorlands Rest Home Mount Care Home, The Mulberry Care Limited Multi-Care (Reading) Ltd Murdoch House

65 63 63 55 61 61 61 55 66 55 65 65

N Navara Lodge Newton House Nightingales Care Home Normanhurst Residential Home Norris House Northcourt Lodge Nursing Home Notrees

55 59 61 61 55 56 59

57 59 59 65 65 61 57

P Pamela Barnett Parkside House Nursing Home Parkview Parry House Pembroke Lodge Peppard House Pinehurst Care Centre

65 59 59

Q Quality Care Providers Limited Queens Court

55 63

R Reach Limited Reach Lower Cippenham Lane Reach - Upton Court Road Respite Service Respond Richmond Road, 30 River View Care Centre Rookery Cottage Rowan Cottage

57 57 57 55 57 55 56 65 59

O Oak House Oaklands Old Vicarage, The Orchard House Orchard, The Osborne House Oxford House Nursing Home

Pinta Prior’s Court Cottages, 1-2, 3-4 Prior’s Court Cottages, 5-6: Bradbury House Prospects for People with Learning Disabilities 136 Grovelands Road

Salt Hill Care Centre 57 Sandown Park Care Home 63 Sandridge House 63 Santa Maria 65 Seymour House 57 Slade House 59 Slate House Residential Home 54 Station Road, 43 61 Staverton 65 St Barnabas Road, 26 56 St Christopher’s Care Home 54

56 55 59 55 55 54

St David’s Nursing Home

St Luke’s & The Oaks Care Home

St Mark’s Nursing Centre 63 St Ronans Road, 34 Stoke House

56 57

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes and care homes with nursing continued Suffolk Lodge

Summerfield Care Home

Sunrise of Sonning

T Tager Centre, The

Thamesfield Nursing Home 66 Thatcham Court Nursing Home

Tikvah Woodpeckers

Tilehurst Lodge

Tova

Tudor House

U Uppingham Gardens, 1

V Valerie’s Residential Care Home

Vansett Care Home

Whitley Wood Lane Respite Care, 188

Voyage 1 Ltd - Edith Road (Tregone)

Wild Acres Care Home

Voyage 1 Ltd - Middle Green Road, 12

Willows Edge

Voyage 1 Ltd Pinkneys Road, 87

Willows Specialist Dementia Unit and Intermediate Care Service, The

Winchcombe Place

Windmill Care Centre

Winston Court, 5

Winton House

Woodbury House

Woodley Age Concern Short Break Care

Woodpeckers

Voyage 1 Limited 46A Eastern Avenue

W Walled Garden, The

Walnut Close

Warren Lodge Care Centre

Watson House

Waymead Short Term Care

Wensley Road, 159 West Oak White House White Lodge Care Home Ltd

56 66 61

Yeldall Manor

Yewbank

Yew Tree Lodge

Other advertisers Abbeyfield 60 Abi Group 20 Barchester 66 Bupa 58 Care Choices 26, 44, 60, 63 Care Select 7, 21, 25, 28, 48 Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-55-6 Printed in England. Ref. No: 4001/Berkshire22/0715. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

Helping Hands Inside back cover Protection & Investment Ltd Outside back cover Rest Assured 28 Safe+Well 20 Sunrise Senior Living 42 Universal Care 28 Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Home Care Specialists

Do you need a Helping Hand? Home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and over 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• Providing a break for an existing Carer or family member • Personal care • Support with continence • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

0118 914 5807

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Please send me information about Protection & Investment Ltd and the services it provides for Long Term Care Planning Name........................................................ Address..................................................... .................................................................. .................................................................. Postcode................................................... Tel Number.............................................. Return to: Protection & Investment Ltd Index House, St. Georgeâ&#x20AC;&#x2122;s Lane, Ascot, Berkshire SL5 7ET

Authorised and Regulated by the Financial Conduct Authority