SUPPORTING PEOPLE TO STAY AT HOME

Amron promises to make every client feel as though they are the only client. You or your loved one will have the most personalised service possible from us. Every care package is tailored around each individual client; your needs, your preferences, your choices.

Care At Home

We can give you help at home with your individual care needs like: personal care, dementia care, end-of-life care and more.

Domestic Help

We will help you with cleaning, laundry, meal preparation and anything else you need a little extra assistance with.

Companionship

Whether you just want a brew and a chat, or would like to visit a local attraction, we can help!

Text ‘CARE’ to 07783 145 364 or contact us on:

Tel: 07783 145 364

Email: care.manager@amronhomehelp.com www.amronhomehelp.com

DAY-TO-DAY HELP

We can also help you with prescriptions, appointments, dog walking and a range of other day-to-day needs.

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency

How long has the agency been operating?

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff

Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Notes

*See page 22.

Accommodating your needs

Can the agency accommodate your needs if they increase? Ask about the process for this.

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation

Will your support plan be reviewed at regular intervals?

Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

There’s No Place Like Home

My Homecare’s compassionate and hardworking care team are fully trained, and DBS checked. They have a clear goal to help people who require assistance to maintain their well-being, whilst continuing to live in their own home. Throughout all areas of Stockport, care packages can be personalised and bespoke to your exact needs.

Stockport

T: 0161 483 2129

E: stockport@myhomecare.co.uk