Cheshire West and Chester Care and Support Directory 2016/17 by Care Choices Ltd

Cheshire West and Chester Care and Support Directory 2016/17

Old Dee Bridge

The independent guide to local care and support services • Home support • Specialist care • Useful contacts • Care homes

in association with

www.carechoices.co.uk

The Home Care Specialists

Do you need a Helping Hand? Home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and over 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• • • •

Providing a break for an existing Carer or family member Personal care Support with continence Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01244 439 307

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards

Contents Welcome 4-5 Regions covered by this Directory 4 The Care Act 2014 – what it means for you 5 Promoting your health and wellbeing Staying healthy Keeping warm

5-6 5 6

Helping you stay independent What is there to do? Getting around Making life easier at home Assistive technology Adapting your home Home care Home care agency checklist Help to live in your home

7 7 7 8-13 8 8 8 9 10

Home care providers

14-16

Short-term support Leaving hospital Intermediate care The Home from Hospital Service

16-17 16 16 17

Living with a long-term condition Learning disability Physical disability Sensory impairment Mental health Dementia care

17-18 17 18 18 18 18

Choosing accommodation Sheltered housing Extra Care housing Supported Living Community-based housing support Shared Lives

19-20 19 19 19 19 20

Care homes Care homes (personal care only) Care homes with nursing This Directory’s free helpline Care homes checklist

20-21 20 20 20 21

Getting support with your social care needs 22 Assessments 22 Eligibility 22 To obtain extra copies of this Directory, including in large print, call the Gateway team on 0300 123 7034. Alternative formats

Paying for care and support Financial assessments Personal budgets Direct payments Self-funding your care What if you run out of money? Third party payments (top-up fees) Seeking financial advice

23-25 23 23 23 24 24 24 25

Supporting Carers Having a Carer’s assessment Assistive technology Emergency card Does your GP know you are a Carer?

25-26 25 26 26 26

Having your voice heard 26-27 Comments, compliments and complaints 26 Healthwatch Cheshire West 26 Advocacy 27 Patient Advice and Liaison Service (PALS) 27 Care Quality Commission 27 Lasting Power of Attorney 27 Suspect abuse or neglect of a vulnerable adult? What is abuse? Who might be affected by abuse? How do I report abuse? Planning for the future and end of life Advance care planning Advance statement Making a will Tell Us Once

28 28 28 28 28-29 29 29 29 29

Useful contacts

Listings 34 Care homes 34 Care homes with nursing 36 Notes 38 Index 38 The listings used in this Directory were supplied by the Care Quality Commission (CQC) in association with Cheshire West and Chester Borough Council and neither Cheshire West and Chester Borough Council nor Care Choices can be held liable for any errors or omissions. The publication of any details does not constitute the Council’s support or recommendation of any of the products or services advertised within this document.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Welcome to the 2016 edition of the Cheshire West and Chester Care and Support Directory. Cheshire West and Chester Borough Council is committed to supporting local citizens to remain as independent as possible and living in their own homes for as long as they can safely do so. We work closely with other organisations, both in the independent and voluntary sectors, to ensure that support services are joined-up and integrated, to reduce confusion or duplication for service users and their families. The aim of this Directory is to support the implementation of the Care Act by providing Cheshire West and Chester residents with details of activities and services which are locally available to meet their social care needs. These might include extra care housing and domiciliary care as well as services for people who need more intensive 24-hour care in a residential care or nursing home environment. We want to make sure that the process of accessing care services is as straightforward as possible and is easily understood.

The Care Act 2014 is a new piece of law which came into place in April 2015 and makes positive changes to the way care and support is provided for adults and Carers. The Act is designed to ensure that people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make good decisions about care and support; and have a range of high-quality care providers to choose from. This Directory compliments West Cheshire Local Offer, which is our online directory and information hub, visit www.westcheshirelocaloffer.co.uk/ Alternatively, if you would like more information about this, or further information about any of the information given in this document, please call the Gateway team on 0300 123 7034. Our thanks go to Care Choices who produced this Directory at no cost to Cheshire West and Chester Borough Council.

Regions covered by this Directory

Neston

Frodsham

Ellesmere Port

Helsby

Northwich

CHESHIRE WEST & CHESTER Kelshall

Chester Tarvin

Taporley

Winsford

Tattenhall

Farndon

Malpas

Ch este r

s St Mich a e lâ&#x20AC;&#x2122;

C h u rch

To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

The Care Act 2014 – what it means for you The Care Act came into force in April 2015 and is the biggest change in social care for 60 years. It makes care and support more consistent across the country and puts the wellbeing of individuals at the heart of health and social care services. How things have changed since April 2015: • If you think you have care and support needs, you have a right to a free care assessment from Adult Social Care. You can ask for this even if your savings are too high or your needs are too low to qualify for help. • Carers have the same right to an assessment as the person they care for. This means Carers can ask for an assessment of their own needs even if the person they look after doesn’t want an assessment, or doesn’t qualify for help from Adult Social Care. • There is a new national level of eligibility criteria, so that care and support will be more consistent across the country. Although the way Adult Social Care will work out what help it can give you has changed, the new

criteria are roughly in line with the rules it used before. • If you get care and support from Adult Social Care, you have the right to ask for a personal budget. See page 23 for more information on personal budgets. • If your care assessment shows you don’t qualify for help from Adult Social Care, you will be offered information and advice on what else might help you, and where you can find alternative support. • Deferred Payment Agreements have been updated to meet the new national rules. A Deferred Payment Agreement is an option if you want to delay selling your home during your lifetime when you move into residential care. People who were given a Deferred Payment Agreement before April 2015 will stay on the previous local scheme. • If you find it difficult to communicate or to understand things when discussing your care and support, Adult Social Care will provide an advocate to help you. The advocate will represent your interests if you don’t have a friend or relative who can help.

Promoting your health and wellbeing By making a few small changes to the way we live, we can make big changes to our health, and this can have a

beneficial impact on the wellbeing of our family members and those we care for.

Staying healthy Staying active Being active is important because it reduces the risk of heart disease, stroke, type 2 diabetes, some cancers, depression and dementia. It may also help you to stay independent well into old age. Every little bit of physical activity in your daily routine helps. Being physically active for at least 30 minutes a day, at least five days a week is easier than you think and will boost your general health. Short bursts of activity throughout the day all add up to the total amount. For more tips visit the NHS Choices website, www.nhs.uk

changes you are planning to make, receiving information, advice and guidance could be just the thing to get you started. If you feel you need some additional support, and aren’t confident enough to do it on your own, you could be referred to Cheshire Change Hub for free confidential advice, support and motivation to help you achieve your goals. It can provide support around achieving and maintaining a healthy weight, stopping smoking and drinking less alcohol. You can contact the Hub on 0300 777 0033 or go to Cheshire Change Hub at www.cheshirechangehub.org

Healthy lifestyles Cheshire Change Hub provides information, advice and guidance about how to lead a healthier lifestyle. If you’ve been thinking about making changes to your lifestyle, such as stopping smoking, losing weight, eating healthily, drinking a little less alcohol or doing more exercise, there’s plenty of help and support available. Whatever lifestyle

Health checks and screening Even if you’re feeling well, it’s worth having your NHS Health Check. Over 20,000 people aged 40 to 74 in Cheshire West and Chester could benefit from a free NHS Health check each year. As we get older our risk of developing heart disease, type 2 diabetes, kidney disease, stroke or dementia increases – the good news is they

Visit www.carechoices.co.uk for further assistance with your search for care

Staying healthy continued can often be prevented. The check will assess your risk of some of the biggest causes of early death in England, such as heart attack and stroke. An NHS Health Check takes only 20 to 30 minutes and involves a few questions and measurements. After the check you will receive free personalised advice to help you stay healthy and, if required, will be offered ongoing support through referral to one or more local lifestyle interventions. For more information and advice on having a Health Check, talk to your local GP surgery or visit www.nhs.uk Seasonal flu vaccination For most healthy people, flu can be unpleasant but usually recovered from within a week. However, for some people, especially older people, pregnant women and those with underlying health conditions, it can cause serious illness, life-threatening complications and, in some cases, death. The most effective way of preventing the risk of flu is by getting vaccinated. Vaccination will not only protect you, but will help to protect your family too.

• are very overweight; or • work in health and social care, with service users in a clinical risk group (vaccination should be offered by your employer if this is the case). This year, if you are entitled to a free flu vaccination, you don’t have to go to your GP practice to get vaccinated. Around 60% of the community pharmacies in the Borough are offering this service too, but this is for adults only as children are vaccinated either at their GP practice or school. If you’re not eligible for a free flu vaccination, there are many pharmacies that provide vaccination for a small fee. For further information about the flu vaccination, please visit NHS Choices at www.nhs.uk

You are eligible to receive a free flu jab each year if you: • are aged 65 or over; • have a long-term health condition; • are pregnant; • are living in a long-stay residential home; • are a Carer or live with someone who is immunocompromised;

Keeping warm In this country, winter weather contributes to the deaths of over 20,000 older people each year. Many of these deaths are from heart attacks and strokes and could have been prevented. However, there are some simple things that you can do to keep warmer: • try to move around at least once an hour and don’t sit down for long periods of time; • wear several thin layers of clothes instead of one thick layer. Don’t forget to wear hats, gloves and scarves if going outside. If possible, stay inside during icy or windy weather, especially if you have heart or respiratory problems. If you do have to go out, avoid standing around in the cold; • try to keep a constant temperature of 21ºC (70ºF) during the day, and 18ºC (64ºF) at night; • make sure you have at least one hot meal a day and take regular warm drinks. Avoid alcohol when it’s very cold;

• stop draughts – keep windows closed (even at night) and draw the curtains after dark; and • wear warm comfortable nightwear and put on a dressing gown and slippers if you get up in the night. Keeping cool When the weather gets very warm, the NHS urges people to follow this advice: • check up on friends, relatives or neighbours who may be less able to look after themselves; • if at all possible, avoid going out in the sun between 11am and 3pm. If you have to then wear a hat or use a parasol or umbrella; • drink cold drinks regularly and avoid tea, coffee and alcohol; • keep water to hand and stay in the shade where possible; and • wear sunscreen.

To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Helping you stay independent What is there to do? Keeping active and socialising with others is a great way to keep healthy and independent – this doesn’t necessarily mean going to the gym or taking up a sport but can be as simple as doing the things that you have always done, for example: • shopping; • visiting friends; • going out for coffee or lunch; and • going to community events. These are just examples of the many things that you might want to do and it is worth remembering that these

are still available to you in many ways – for example, you can arrange these yourself, with a group of friends or you could see if there are any local groups that organise the type of activity you’re interested in. There are also more structured events that are arranged by local voluntary groups. These all provide an excellent way to socialise, meet new friends and enjoy different surroundings and can help prevent you from becoming isolated. They can also give your Carer a break and give them some time to themselves. Many of these activities are likely to be available fairly close to your home. Please visit www.westcheshirelocaloffer.co.uk for more information or to find local groups, or see page 29.

Getting around There are a number of ways to help you to get out and about in Cheshire West and Chester so that you can be independent and socialise with others. Bus pass If you are over state pensionable age or have certain disabilities, you can have free bus travel (Monday to Friday, 9.30am to 11.00pm and all day on weekends and bank holidays). Call 0300 123 7025 or visit www.cheshirewestandchester.gov.uk/residents/ transport_and_roads/public_transport/ concessionary_travel.aspx Disabled parking If you have a severe and permanent disability you may be entitled to a Blue Badge which enables you to park closer to where you want to be.

across the Borough. A wide range of mobility aids is also available for sale or longer-term loan in addition to a repair and maintenance service. For further information, call: Chester: 01244 312626 Ellesmere Port: 0151 355 1420 Northwich: 01606 288820 Winsford: 01606 557550 Community transport There are a number of community transport schemes operating in the Borough that may be able to help you to get out and about. For the Northwich and Winsford area, please call 01606 784100. For Chester, Ellesmere Port and Neston, call 0151 357 4420. There is also a community car scheme that may be able to help, phone 01606 350042. For information on these and other travel options, please call Cheshire Travel Line on 0871 200 2233 or email transportmainstreamcontracts@ cheshirewestandchester.gov.uk

Contact 0300 123 7040 or visit www.cheshirewestandchester.gov.uk/residents/ transport_and_roads/parking_and_permits/blue_ badge_parking_permit.aspx Shopmobilty Shopmobility provides daily hire of mobility scooters and wheelchairs to enable people with mobility difficulties to access shops and other facilities from Shopmobility centres

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier at home For many people itâ&#x20AC;&#x2122;s important to stay in their own familiar surroundings but, at times, you may need a little support to live independently. There is a range of services, equipment

and changes you can use to make life a little easier and improve your quality of life.

Assistive technology Assistive technology and Telecare are terms that describe a range of equipment that can help people to continue to live at home safely, and as independently as possible. The equipment is simple to use and can be tailored to meet your own circumstances. The service makes a real difference to peopleâ&#x20AC;&#x2122;s lives, not only for those wanting to

maintain their independence, but also their families and loved ones who really appreciate the peace of mind that the use of this equipment can bring. Our local provider is Welbeing. Call 01323 644422, email info@welbeing.org.uk or visit www.welbeing.org.uk/ Alternatively, contact the Gateway team for more information.

Adapting your home If you are not planning to move, think about adaptations that would make life easier now and later. The Home Assistance Hub offers confidential advice, support and assistance to help older people and disabled home owners to repair, improve, maintain or adapt their home to meet their changing needs. However, if your home needs a lot of work, you may be able to apply for a Disabled Facilities Grant. To qualify for this you need to have been assessed by an occupational therapist who will conduct an assessment to see what adaptations are necessary. All applicants will undergo a financial means test unless the adaptation is for a disabled

child. This test will tell you whether you will be required to make any financial contribution towards the works identified. As well as helping home owners to apply for grants for disabled adaptations, the Home Assistance Hub runs a handyperson scheme, advises on reliable contractors and oversees all aspects of repair or improvement work commissioned by the Hub. For information on this service, contact the Home Assistance Hub on 0300 123 2010 or visit www.homeassistancehub.co.uk/ Alternatively, contact the Gateway team on 0300 123 7034.

Home care Carefully chosen home care, with a good-quality provider, is an excellent way to retain your freedom and independence whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. Care workers can call in on a daily basis to assist you. Depending on the level of help required, their visits can be just half an hour or up to several hours. Night services can also be

provided. The hourly rate for these types of services is dependent on the services required, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate. For more details on options, please call the Gateway team on 0300 123 7034 or check www.westcheshirelocaloffer.co.uk for more information. For listings of home care agencies operating in the Cheshire West and Chester area, please see page 14.

WHAT ARE THE CARE OPTIONS? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 0800 389 2077 8

To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Home care agency checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3

How hard or easy would it be to make a complaint and how are things then put right? 1 2 3

How long has the agency been operating? 1 2 3

Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. 1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. Consider notice periods you might need to give if you go on holiday, and what happens if you go into hospital. 1 2 3

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. 1 2 3

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. 1 2 3 Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3

Paying If your care needs do not meet our eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

Help to live in your home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches/sockets • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

10 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Help to live in your home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

•A sk your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

•G et a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

GETTING DRESSED

horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time

 Gateway team: 0300 123 7034

Visit www.carechoices.co.uk for further assistance with your search for care

Help to live in your home continued In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • C onsider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

Washing machine is too high or too low Putting up ironing board

assessment of needs

 Gateway team: 0300 123 7034

12 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Help to live in your home continued In the bathroom

Grab rail

Shower board 5

Toilet seat and support frame

Tap turners

Long-handled sponges

Raised toilet seat

COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

assessment of needs

support frame

• Install a flush lever extension • Contact n (see key below) regarding an assessment of needs

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • C ontact n (see key below) regarding an assessment of needs

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

 Gateway team: 0300 123 7034

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers ACE CARE PROFESSIONALS LTD Winsford Tel: 01606 597070

OP D PD LDA SI YA

CARE CONNECT Northwich Tel: 01606 49876

OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE CHESTER Chester Tel: 0151 350 3700 OP D PD LDA MH YA

CARE CONNECT WIRRAL LTD Ellesmere Port Tel: 0151 356 5308 OP D PD LDA MH SI YA AD

AMG NURSING AND CARE SERVICES Chester Tel: 01244 347200 OP D LDA MH AD

CAREMARK (CHESHIRE WEST AND CHESTER) Ellesmere Port Tel: 0151 356 7455 OP D PD LDA MH SI YA AD

ARCHANGEL HOME CARE Winsford Tel: 01606 869051

CESTRIAN CARE Chester Tel: 01244 389302

OP D PD LDA MH SI AD

BESPOKE CARE CHESHIRE LTD Ellesmere Port Tel: 0151 268 5070 BLUE RIBBON IN CHESTER Chester Tel: 0800 689 0148 BRIDGE HOUSE Ellesmere Port Tel: 0151 348 0227

OP D PD MH SI YA

OP D PD SI YA

D LDA YA

OP D PD LDA MH SI YA

CHESHIRE HOMECARE SERVICES LTD Chester Tel: 01244 346644

OP D PD

CHESTER LINK, THE Chester Tel: 01244 904303 CORDANT CARE CHESTER Chester Tel: 01244 559051

LDA

OP D PD LDA MH SI YA

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

14 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Home care providers continued CROSSROADS CARE CHESHIRE WEST WIRRAL AND SHROPSHIRE Ellesmere Port OP D PD LDA MH SI Tel: 0151 230 1137 CWAC WEST CHESHIRE NETWORK Ellesmere Port Advert page 32 OP D PD MH SI YA Tel: 0300 123 5059 DEVA SENIOR CARE SERVICES LTD T/A HOME INSTEAD SENIOR CARE – 12A TELFORD COURT Chester OP D PD LDA MH SI YA Tel: 01244 851744 ELIZABETH SENIOR CARE LTD Ellesmere Port Tel: 0151 345 1266

GENERATIONS AND COMPANIONS CARE SERVICES Ellesmere Port OP D PD LDA MH SI YA Tel: 0151 347 1632 GRACE COMMUNITY CARE Northwich Tel: 01606 79186 HAPPIER AT HOME CARE LTD Ellesmere Port Tel: 0151 538 2525

OP D PD LDA SI YA AD

OP D PD MH SI YA

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Short-term support Sometimes we need a little extra help and care. This can be because of falling or tripping, going into hospital or because of a general decrease in our mobility and

wellbeing. When this happens, there are a number of short-term solutions which can help you to regain as much independence as possible.

Leaving hospital Patients, their families and Carers may be offered a range of services to help make discharge from hospital quicker and safer. Patients and/or their Carers may request a referral to the Hospital Social Work team for an assessment. Some of the services that may be provided are listed below.

Intermediate care • Reablement – as part of a joint health and social care reablement service, support is provided in your own home for up to six weeks to enable you to recover and regain your independence following a period of illness or significant deterioration. • An occupational therapist may assess your ability to undertake daily tasks at home and give advice on how you can maintain and improve your independence. They may also provide aids and adaptations to support you to

live independently in your own home, dependent on an assessment. • Residential services – usually on a temporary basis to help you regain your daily living skills and return home. For more information regarding the above services, please contact the Gateway team on 0300 123 7034.

16 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

The Support at Home Service The Support at Home Service helps people to go back home after a stay in hospital. The service can give shortterm practical and emotional support to help you get your confidence back and live independently. Help can be provided by: • taking you home and helping you to settle in; • shopping for you; • collecting prescriptions and pensions; and • sitting with you if your Carer has to go out. For more information, please call the British Red Cross on 01565 650201.

Living with a long-term condition Living with a long-term condition brings challenges and it’s important to have the confidence, support and information

to take control of your situation.

Learning disability In Cheshire West and Chester, the teams for adults with learning disabilities will assess people with a learning disability to help understand what support they may need. This could include, for example, help in the home, access to work, or transition from children’s services. The teams have a range of specialist health and social care professionals who can offer advice and guidance and tell you about the help available. They can also put you in touch with other organisations that may be able to help you. Services available include: • Day services – provided for people who need support during the day. • Supported Living – skilled staff provide support to adults with learning disabilities to help them live independently in accommodation suited to their needs.

• Specialist residential care – care home specialising in care for people with learning disabilities. • Family based care services – provide clients, both adult and older people with day care, short stay or longerterm care in the home of an approved Carer or within the individual’s own home. • Home care – care in people’s own homes is offered to those who require assistance. Support may be required with personal care, such as washing or dressing, with other practical daily tasks, such cooking and cleaning, or help in managing finances. For more information, please contact the Gateway team on 0300 123 7034 or visit the Local Offer website – www.westcheshirelocaloffer.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Physical disability If you have a physical disability or a long-term condition, Adult Social Care and other organisations in the independent and not-for-profit sectors may be able to signpost you to, or provide you with, a range of services to

help you live as independently as possible. See page 29 for useful contacts. There are also services available to support someone who may be your Carer. For more information, contact the Gateway team on 0300 123 7034.

Sensory impairment Anyone with a sensory impairment can feel disconnected to the world, isolated and struggle with communication. This can lead to a loss of independence which then affects their confidence, especially as the senses decrease. For information on services and the support that

may be available to you, please call Deafness Support Network on 01606 47831 or textphone 01606 350823. Alternatively, contact Vision Support on 01244 38155 or email information@visionsupport.org.uk

Mental health When someone is worried about their mental health they will usually visit their GP, who may refer them to our Wellness Service or to the Cheshire and Wirral Partnership Trust. The Wellness Service provides mental health, substance misuse, learning disability and community physical health services. Referrals will normally be made by GPs and other health professionals, but if someone is concerned about their emotional health and wellbeing they can contact the service directly by phoning 01278 727447. The Trust also provides mental health services for young people through a separate agreement with the Child and Adult Mental Health Service. Staff provide support to help manage everyday living, organise

activities, employment and training to build selfconfidence, and to give encouragement to become part of the local community and be more independent. These services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who use our services and their Carers. For further information, visit www.cwp.nhs.uk or, for all mental health referrals including self-referrals in West Cheshire, contact the Primary Care Mental Health team on 01244 397762. For all mental health referrals for adults in the East Cheshire catchment area, contact the Single Point of Access Referral team on 01625 505626.

Dementia care If you have concerns about dementia, the first point of contact is either your GP (for health care needs) or Adult Social Care (for most other services). As well as discussing your concerns, your GP will be able to carry out a series of tests and refer you to memory assessment services where you may receive a diagnosis. Alzheimerâ&#x20AC;&#x2122;s Society can also offer advice and support from trained dementia advisers for people with dementia and their Carers. You can contact them by emailing westcheshire@alzheimers.org.uk or phoning 01606 781110. Alternatively, contact the Gateway team on 0300 123 7034. More information is available at www.westcheshirelocaloffer.co.uk

18 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Choosing accommodation Over time our housing needs may change, ranging from living well independently through to requiring housing with care. Due to their varied nature, there are no real definitions of housing with care schemes. However,

terms you may come across include: sheltered housing, retirement villages, assisted living, extra care and close care. The most popular forms of housing with care are discussed below.

Sheltered housing There are a number of properties in Cheshire West that are set aside for those over 55 years old, or disabled people under 55 years old, who wish to live independently while having the reassurance of knowing someone is close at hand to offer support. In a sheltered housing scheme, you would have your own flat or house with low-level support available to you to help you remain independent. There may also be a communal

lounge, laundry facilities, lifts, door entry systems and specially adapted facilities. There will be a scheme manager who may live on or off site. For more information, call the Housing Solutions team on the Housing Solutions Advice Line on 0300 123 2442 (option 2). The Advice Line is open Monday, Tuesday, Thursday and Friday, 9am to 5pm and Wednesday, 1pm to 5pm.

Extra Care housing Extra Care housing promotes independent living and provides older residents with their own home in a communal development, where 24-hour care and support services are available as required. Each Extra Care housing development consists of one and two bedroom apartments, with options available for rent, shared ownership or purchase. There is a range of Extra Care housing schemes across the Borough and more in development. To be considered

for Extra Care housing in Cheshire West, applicants should be over 55 years old and have a local connection to the area. For more information about the schemes and how to apply, please email extracare@cheshirewestandchester.gov.uk or call 0151 356 6952.

Supported Living Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of selfcontained flats on the same site, shared accommodation, and Extra Care housing. The individual, a private landlord, a

housing association, a local authority or a charity may own the property and care and support is arranged separately. For further information, call the Gateway team on 0300 123 7034.

Community-based housing support Cheshire West and Chester Borough Council also offers a community-based housing-related support service, which aims to improve the quality of people’s lives, by promoting independent living and encouraging people to build on their existing strengths. This flexible service, provided by P3, also works with people who are in crisis, helping them to develop their own solutions by providing support and guidance and reducing the likelihood of a crisis reoccurring. Support can be provided in a range of community locations, such as where people work or live. The service can offer a wide range of support,

including: • maximising benefits; • staying independent; • dealing with debts; • accessing community groups; and • getting back into education and training. For further information, please visit P3’s website at www.p3charity.org/sites/north-west or phone 01244 405930.

Visit www.carechoices.co.uk for further assistance with your search for care

Shared Lives Shared Lives is a service available to vulnerable adults aged 16 and over who need support, or support and accommodation, to live full and socially-inclusive lives. Shared Lives offers an important alternative to regular day services, respite care and residential care. It is particularly beneficial for adults with a learning disability

and adults with dementia. For more information, see the VIVO Care Choices website at www.vivocarechoices.co.uk or call 0300 123 5059.

Care homes Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a care assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and

help with moving but it must be paid for if your capital, including savings and investments, exceeds £23,250*. *This figure may change after April 2016, please check with Adult Social Care.

Care homes with nursing If you think you may need nursing care in a home; you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, in hospital if you’ve been ill, or in a care

home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. Alternatively, the listings in this Directory, starting on page 34, give details of all care homes and care homes with nursing in the region. The nursing care part of your fees is paid by the NHS to the home directly; the current amount is £112.00 per week for the lower rate and £154.14 per week for the higher rate. This figure may change after April 2016, check with Adult Social Care after this date.

This Directory’s free helpline This Directory’s publisher, Care Choices offers a free and independent helpline, providing information encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. Call 0800 389 2077. The website www.carechoices.co.uk allows you to search for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

20 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Care homes checklist

Home 1

p/w

Home 2

p/w

Home 3

p/w

First impressions

1 2 3

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

1 2 3

Staff

• Were you met when you first arrived? • Do staff seem warm, friendly and polite? • Do the residents seem happy, active and sociable? • Does the home feel comfortable and welcoming? • Is the home fresh, clean and well-furnished?

Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? 1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

Visitors

1 2 3

• Are visitors welcome at all times? • Is there somewhere to see them in private? • May your visitors join you at meals? • Can your visitors stay overnight?

Food

1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

1 2 3

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £................... £................... £................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens

1 2 3

• Are the grounds/gardens attractive? • Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet?

Contract terms

1 2 3

• Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt out?

Visit www.carechoices.co.uk for further assistance with your search for care

Getting support with your social care needs Sometimes people need help to keep safe and well because they have developed an illness or disability or are finding it harder to manage independently. If you have difficulty with day-to-day activities, such as getting washed

or dressed or getting yourself something to eat, you may be eligible for support from Cheshire West and Chester Borough Council. To find out if you are eligible for care or support, the council will carry out an assessment.

Assessments The council has a duty to assess anyone who appears to have needs that mean they require care and support. If you need an assessment, in most cases, a social worker or an assessor will visit you to talk to you about what you need. After they have spoken to you and anyone else who is involved, like your doctor or district nurse, about your situation, they will decide what support or care can be offered. Guidelines are set out by the Government to decide who is eligible for council services. What is an assessment? The care assessment covers anyone over the age 18 and is simply a discussion with you to help us to understand your specific needs. The assessment process starts with a referral, which can be made by anyone, including yourself, to the Gateway team on 0300 123 7034. Alternatively, you can use the online care assessment tool at www.westcheshirelocaloffer.co.uk to identify whether you require a full assessment, in which case either a referral will be made or you will be provided with information

about the services available to you. We may need to seek the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. What happens next? Following the referral, a social care assessor will call you, ask you to tell them about yourself, and explain how you think we can help and support you. Following the telephone conversation, the social care assessor will determine whether you have met the eligibility criteria. It is at this point that you may be either offered a formal assessment, or signposted to a relevant service that can help to support you. If you are offered a formal assessment, a home visit will be arranged and a team member will come to discuss any services and support that may be relevant to meet your needs. If you would like to have someone present, like a family member or close friend, whilst undergoing the assessment, this is okay. All information that is given to us will be treated in confidence and is protected under the Data Protection Act.

Eligibility The Care Act 2014 introduces a new national eligibility threshold. The national eligibility consists of three criteria, all of which must be met for your needs to be eligible. The eligibility threshold is based on finding out: • whether your needs are due to a physical or mental impairment or illness; • to what extent your needs affect your ability to achieve two or more outcomes, such as maintaining personal hygiene and managing toilet needs; and • whether, and to what extent, this impacts on your wellbeing. As part of the assessment, we will talk with you about what is important to you, and whether your wellbeing is affected. After the assessment, we will decide whether you are eligible for care and support and will explain any decision to you. If you have eligible needs, and want the local authority’s help to meet them, we will discuss this with you.

If you are eligible for support If you are eligible for social care support, we will complete a financial assessment to understand whether you will need to pay towards some or all of the cost of the support. This will depend on your income and any savings you may have. If you are not eligible If your level of need means you are not eligible for support from us, we will offer free advice and information and put you in touch with other organisations and services in your community that may be able to help you. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to discuss their situation with a social care professional. What if your needs change? If your needs change, then you can always ask us for a reassessment. Simply speak to your social worker or contact the Gateway team on 0300 123 7034.

22 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Paying for care and support Financial assessments If you are eligible for care and support services you should have a financial assessment to see whether you are entitled to support with funding. The assessment looks at your financial position and takes into account your capital, income and savings. The value of your home is included in your capital if you are moving into residential care, unless one of the following still lives there: • your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner); or • a relative who is over 60 or disabled; or • your child who is under 18. This information is correct in the majority of cases, however there are some circumstances that may be different. Please contact the Corporate Assessment Centre

Figures mentioned here may change after April 2016 on 01244 976285. If your capital and savings are below £23,250 In these circumstances, the local authority may contribute financially towards your care costs, if you are found to be eligible following an assessment of your care needs. If you have eligible care needs and have capital between £14,250 and £23,250, you will pay £1 a week for every £250 you have above £14,250. If you have more than £23,250 in capital and savings You will have to pay for your own care services. However, you should still ask us for a care assessment as we may still be able to help you in some capacity. If you are moving into a care home and you own your home, you may be entitled to help, such as the twelve-week property disregard, described on page 24.

Personal budgets If you are assessed as eligible for help and support from us you may be offered a personal budget, depending on your financial assessment. A personal budget is the amount of money that will help to fund your care and support. It is calculated by assessing a person’s needs. It is spent in line with a support plan that has been agreed by both you and us and can be either a full or a partial contribution to your care and support costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between you and the care provider, not the council.

A personal budget may be taken by an eligible person: • in the form of a direct payment, held directly by you or, where someone lacks capacity, by a ‘suitable person’; • by way of an account held and managed by the council in line with your wishes, or as an account placed with a third party (provider) and accessed by you in direct negotiation with the provider; or • as a mixture of the above. Personal budgets cannot currently be used to pay for residential care.

Direct payments Direct payments are cash payments that you can receive instead of having the council organise or provide social care services. A direct payment gives you more control, allowing you to flexibly design the support you receive to meet your specific needs and to do so in more innovative

and creative ways. There are some restrictions to what direct payments can be spent on. These will be explained to you if you are eligible. If you would like more information, call the Gateway team on 0300 123 7034 or email accesswest@ cheshirewestandchester.gov.uk/ Alternatively, contact Age UK on 01606 811660 or Cheshire Centre for Independent Living on 01606 331853.

Visit www.carechoices.co.uk for further assistance with your search for care

Self-funding your care

Figures mentioned here may change after April 2016

If you are not eligible for support with funding your care, you are known as a ‘self-funder’. You may be entitled to some of the following help:

All loans will be at Adult Social Care’s agreed ‘standard care rates’, less the contribution you are assessed as able to make from your other income. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP). For more information, contact the Gateway team on 0300 123 7034.

Twelve-week property disregard This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees. If you meet these eligibility criteria, we will help with the cost of your care during the first twelve weeks of permanent care in a care home, provided your care assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is £112.00 a week for the standard rate. This is paid directly to the home.

Deferred Payment Agreements If you own your home and you have less than £23,250 in capital and savings, not including your home, you may want to consider a Deferred Payment Agreement when paying for residential care. The scheme allows you to put off selling your home in your lifetime to pay for your care. Instead, you can enter into an agreement delaying part of the costs of your care. The care costs need to be repaid when the agreement ends, at the time the property is sold or after you pass away. There is an administration charge for this scheme and interest will be added to the debt.

NHS continuing healthcare NHS continuing healthcare is support provided outside of hospital, arranged and paid for by the NHS. You can only qualify for NHS continuing healthcare if your primary need for care relates to your health. If you have a disability, or if you’ve been diagnosed with a long-term illness or condition, this doesn’t mean that you’ll automatically qualify for NHS continuing healthcare. The support could be provided in your own home or in a care home. To find out if you qualify, you can ask for an assessment by contacting the Adult Social Care department, or your GP, district nurse, Macmillan nurse or social worker.

What if you run out of money?

Figures mentioned here may change after April 2016

If your money is likely to reduce to £23,250 as a result of paying for care, you should tell us well in advance that this is going to happen. We may then be able to help with

your care fees (provided your care assessment has shown that you need support).

Third party payments (top-up fees) If we are contributing towards your care home fees, and you choose to move into a home which charges a higher fee, the difference between the two amounts has to be paid by a third party. Third party payments are sometimes referred to as ‘top-up’ payments. You are not usually allowed to make the payment yourself; this should be made by a third party. The person making the top-up payment on your behalf must sign a contract with the council before the contract with the home is signed. In doing so, they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole

time you will live at the care home. If you already live in a care home and no third party agreement was required at the time you became a resident, the home may still seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example, if you move to a better room, then a third party payment can become due. Before you sign any contract, the home should give you written details of all the charges it intends to make. If there is anything that is not clear or which you do not understand, you should ask for advice.

24 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Seeking financial advice Adult Social Care encourages everybody to seek unbiased, expert advice from Independent Financial Advisers (IFAs) to help you work out how to pay for long-term care. IFAs are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. Unlike advisers who are tied to particular providers, IFAs can offer advice on products from across the whole market. It is recommended that you always seek advice from

IFAs who are accredited by the Society of Later Life Advisers (SOLLA), which provides financial products and services to the later life market, with specialist knowledge of the sector. A list of these IFAs can be found at www.societyoflaterlifeadvisers.co.uk/find-an-adviser or you can call 0845 303 2909. Alternatively, for free advice on paying for care, planning and debt advice, go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000.

Supporting Carers Informal Carers provide substantial, unpaid support to someone who needs extra help to manage day-to-day life. They may not live in the same house, and they do not have to be related to the person they look after. Most informal Carers are happy to look after relations or friends, but sometimes they need some extra support to continue in their caring role. Caring for someone covers lots of different things, like helping them with washing, dressing, or eating, or taking them to regular appointments. There is a range of services provided by voluntary organisations, private companies, the NHS and Cheshire West and Chester Council. While some are free, others have to be paid for, so it is always worth checking to make sure you are getting all the benefits you are entitled to. Who is a Carer? A Carer is someone, who, without payment, provides help and support to a partner, child, relative, friend or

neighbour, who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability. The Carer may be an adult, a child or a young person. The Carer may be helping them with: • personal care, such as washing and dressing; • going to the toilet, or dealing with incontinence; • eating; • taking medicines; • getting about at home or outside; • practical help at home, keeping them company; or • emotional support or communicating. Since the introduction of the Care Act, Carers have had the same rights as the person they care for, in terms of receiving an assessment of their needs. All Carers who provide care to someone aged 18 or over are entitled to an assessment on their own or with the person they care for, regardless of how much caring they do.

Having a carer’s assessment If you provide regular unpaid support to someone who could not manage without your support, you have the right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs. This assessment, called a carer’s assessment, gives you the chance to tell us what you need, and to find out what support might be available to help. The carer’s assessment explores whether you have eligible needs in your own right. The local authority or a partner Carers’ organisation will assess whether you have needs as a Carer and what those needs may be. This assessment will consider the impact

of caring on you. It will also consider what difficulties you may be facing, how you manage them and things that you want to achieve in your day-to-day life. It must consider other important issues, such as whether you are able or willing to carry on caring, whether you work or want to work, and whether you want to study or do more socially. If you have eligible needs, the assessor will discuss the options available to meet those needs. If your needs are not eligible, you will be given information and advice. Contact the Gateway team on 0300 123 7034.

Visit www.carechoices.co.uk for further assistance with your search for care

Assistive technology Assistive technology and Telecare can make a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones who really appreciate the peace of mind that the use of this equipment can bring. Carers can also feel safe in the knowledge that they will be alerted if there is an emergency.

For more information call the Gateway team on 0300 123 7034 or contact our local provider, Welbeing: Tel: 01323 644422 Email: info@welbeing.org.uk Web: www.welbeing.org.uk

Emergency card If you are a Carer, you may worry about what would happen to the person you care for should you find yourself in an emergency situation and unable to fulfil your caring role. The Carers Emergency Support Service is a partnership between Cheshire West and Chester Council, Cheshire

and Warrington Carers Trust and Welbeing, a leading independent UK provider of Telecare solutions. To request a form, please call 01244 400502. Alternatively, contact the helpline on 0800 085 0307 or email emergencycard@cheshirecarerscentre.org.uk

Does your GP know you are a Carer? Each GP practice has a link worker who aims to identify and support Carers. Carers are encouraged to register with their doctor as ‘Carers’ to ensure their particular needs are met. To make your GP surgery aware you are a Carer, request a Registration of Carer form from the Cheshire and

Warrington Carers Centre. Complete and hand it in to your GP surgery and the surgery will make a note of this on your medical records. For information, advice or support for Carers, contact Cheshire and Warrington Carers Trust on 0800 085 0307.

Having your voice heard Comments, compliments and complaints If you receive a care service in your home or you are living in a care home, you should feel able to comment on, compliment or complain about any aspect of your care that affects your happiness or comfort. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

All registered providers have a complaints procedure, details of which must be made available to clients, residents, relatives and other Carers. If you need to make a complaint you should initially tell the manager of the service to see if things can be put right.

Healthwatch Cheshire West Healthwatch Cheshire West is an independent body which gives the whole community – adults, young people and children – a powerful voice to comment on the health and social care services they receive locally or nationally. Whether it’s checking standards, improving services today or helping to shape them for the future, Healthwatch Cheshire West is all about local voices being able to influence the delivery and design of services. If you would like to share your experiences of using health and social care services in Cheshire West and Chester, Healthwatch

would like to hear from you. Healthwatch can also help you to find out about the services available to you. Healthwatch Cheshire West Tel: 0845 340 2859 or 01606 351134 Email: info@healthwatchcwac.org.uk Write to: Healthwatch Team, Sension House, Denton Drive, Northwich CW9 7LU

26 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Advocacy In certain circumstances the law says that you are entitled to have support with decision-making. Advocates can give advice, support and information to people of any age, helping you to voice your concerns and guiding you through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care. Advocates are not there to tell you what to do or to make decisions for you, but to help you

express your views and make your own decisions. For further information, contact: Tel: 01606 305004 Email: advocacy@ageukcheshire.org.uk Write to: 314 Chester Road, Hartford, Northwich CW8 2AB Or, call the Gateway team on 0300 123 7034.

Patient Advice and Liaison Service (PALS) Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on issues with healthcare matters. It provides a point of contact for patients, their families and their Carers. PALS can: • help you with health-related questions; • help to resolve concerns or problems when you are using the NHS; and • advise you on how you can get more involved in your healthcare. You can contact PALS by asking your GP or hospital for

details or by calling NHS 111 (dial 111). Alternatively, contact: West Cheshire group Tel: 01244 650368 or 0800 132996 Email: enquiries.wcheshireccg@nhs.net Vale Royal group Tel: 01270 275390 Email: complaints.nhsvaleroyalccg@nhs.net

Care Quality Commission All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. The Care Quality Commission (CQC) registers, inspects and reviews these services in England

in the public, private and voluntary sectors. It also awards quality ratings based on its reports. The inspection reports and ratings are available from the care service or the CQC (visit www.cqc.org.uk). For any enquiries, or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk

Lasting Power of Attorney If you become unable to make decisions for yourself in the future, someone will need to make decisions for you. The person who you choose to do this will depend on your situation. If you wish, you can officially appoint someone you trust to make decisions for you. This is called making a Lasting Power of Attorney (LPA). LPAs allow you to appoint a trusted person to make decisions about your personal welfare, including social care, healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if

they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. For help with finding a lawyer, visit the Solicitors for the Elderly (SFE) website, www.sfe.legal/public/search/ SFE is an independent, national organisation of lawyers who provide specialist legal advice for older and vulnerable people, their families and Carers. For further information about LPAs go to www.gov.uk/power-of-attorney/ For more information on planning for the future and the end of life, see page 28.

Visit www.carechoices.co.uk for further assistance with your search for care

Suspect abuse or neglect of a vulnerable adult? What is abuse? It is important that we do not limit our view of what constitutes abuse or neglect, as it can take many forms and the circumstances of the individual case should always be considered. However, the sort of behaviours which could give rise to a safeguarding concern include: • physical abuse, such as hitting, pushing or locking someone in a room;

• domestic violence; • sexual abuse, such as inappropriate touching or forcing someone to take part in any sexual act against their will; • psychological abuse; • financial or material abuse, such as misusing, withholding or taking someone’s money;

• verbal abuse;

• discriminatory abuse, such as ill-treatment due to someone’s age, gender, disability or religious beliefs; or

• emotional abuse, such as bullying, taunting or humiliating someone;

• neglect and acts of omission, such as not providing necessary food, care or medicine.

Who might be affected by abuse? Abuse can happen anywhere and can be carried out by anyone. This might be family, friends and neighbours, paid staff, volunteers, Carers, other service users or even complete strangers. Adults at risk of abuse may be, for example: • frail due to age, ill health, physical disability, cognitive impairment or a combination of these; • have a learning disability; • have mental health needs, including dementia or a personality disorder; • have a long-term illness/condition; • users of substances or alcohol; or • unable to demonstrate the capacity to make a decision and be in need of care and support.

The Care Act 2014 updates the scope of adult safeguarding and the circumstances under which a local authority must intervene as follows: A local authority must intervene when it has reasonable cause to suspect that an adult in its area (whether or not ordinarily resident there): • has needs for care and support (whether or not the authority is meeting any of those needs); and • is experiencing, or is at risk of, abuse or neglect; and • as a result of those needs, is unable to protect himself or herself against the abuse or neglect or the risk of it. In effect, this means that regardless of whether the local authority is providing any services, we must follow up any concerns about either actual or suspected adult abuse.

How do I report abuse? If you have heard or seen something that worries you, or if you think someone is being abused, please tell us about it. Telephone 0300 123 7034 or email accesswest@cheshirewestandchester.gov.uk

If you believe a crime is being committed or you are scared for somebody’s immediate safety then call 999 or, in a non-emergency, call 101.

Planning for the future and end of life Although the subject of dying is often painful to contemplate, the way care professionals approach the process is incredibly important for the individual, their family and Carers. Enabling people to die in comfort and with

dignity is a core part of providing care. When choosing a service you should consider its end of life care philosophy and policies. It is essential that you and your relatives discuss and plan for your wishes as you near the end of your life.

28 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Advance care planning Anyone can plan for their future care, whether they are approaching the end of life or not. Advance care planning can help people understand your wishes and feelings about your end of life care while you’re still able to make informed decisions. Planning ahead in this way involves thinking and talking about your wishes for how you are

cared for in the final months of your life. People usually carry out advance planning because they have a condition that is expected to get worse, which may mean that they will not be able to make or communicate their decisions in the future. For further information see www.nhs.uk/ Planners/end-of-life-care/Pages/planning-ahead.aspx

Advance statement An advance statement allows you to communicate your preferences in respect of future care or medical treatment. The aim is to help others to make decisions in your best interest, if you lose the capacity to communicate them yourself. An advance statement can include: • your religious or spiritual beliefs and how you’d like them to be reflected in your care; • whether you would like to be cared for at home or elsewhere; and

• your personal preferences, such as whether you prefer showers or baths. An advance statement is not legally binding but must be taken into account by the person who is making decisions about your care. If you’d like to create a legally binding document, you could look into drawing up an advance decision. For more information go to www.nhs.uk/ Planners/end-of-life-care/Pages/planning-ahead or visit www.westcheshirelocaloffer.co.uk

Making a will Your will lets you decide what happens to your money, property and possessions after your death. If you make a will, you can also make sure you don’t pay more Inheritance Tax than you need to. You can write your will yourself, but you should get legal advice, for example

from Citizens Advice, to make sure your will is interpreted in the way you wanted. You need to get your will formally witnessed and signed to make it legally valid. For further information go to www.gov.uk/make-will

Tell Us Once The Tell Us Once service is available across most of the country and allows you to inform central and local government departments of a death quickly and easily. This helps to avoid complications with benefits and pensions and reduces the number of phone calls you need to make

after a bereavement. For more information, visit www.gov.uk/after-a-death/ organisations-you-need-to-contact-and-tell-us-once Information about administering estates can be found at www.gov.uk/wills-probate-inheritance

Useful contacts Useful local contacts Age UK Cheshire Information and advice service to assist at times of change including retirement, bereavement and discharge from hospital, by phone, online or by home visit. Tel: 01606 881 660 Email: admin@ageukcheshire.org.uk Web: www.ageuk.org.uk/cheshire Address: 314 Chester Road, Hartford, Northwich CW8 2AB

Alzheimer’s Society Alzheimer’s Society provides a range of support services for people with dementia, their Carers and families in the local area including information and advice tailored to individual needs. Tel: 01606 781110 Email: valeroyal@alzheimers.org.uk or WestCheshire@alzheimers.org.uk Web: www.alzheimers.org.uk Address: Alzheimers Society, Unit 1, The Old Printworks, Spencer Street, Northwich CW8 1BP

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts continued Brightlife A lottery-funded project helping to reduce social isolation in Cheshire West and Chester through a unique programme of social activities, chosen by older people, with a focus on those aged over 50. Tel: 01606 884444 Email: admin@brightlifecheshire.org.uk Web: www.brightlifecheshire.org.uk Address: 314 Chester Road, Hartford, Northwich, Cheshire CW8 2AB Carers Trust 4all – Cheshire West and Chester/Wirral This service provides practical and emotional support, including care at home, to help reduce the stress of caring regularly faced by unpaid Carers. Tel: 0151 230 1137 Email: cheshirewest@carerstrust4all.org.uk Web: www.carerstrust4all.org.uk Address: Unit 6, Rossmore Business Village, Ellesmere Port CH65 3EY Cheshire Centre for Independent Living (CCIL) CCIL is a not-for-profit, charitable, user-led organisation, run and controlled by disabled people, providing a range of support services, driven by the needs and aspirations of disabled people. Tel: 01606 331853 or 0845 340 2777 Email: office@cheshirecil.org Web: www.cheshirecil.org Address: Sension House, Denton Drive, Northwich CW9 7LU Cheshire Independent Advocacy Services General advocacy, Independent Mental Capacity Advocacy (IMCA) and Independent Mental Health Advocacy (IMHA) services This service is available to vulnerable people aged 18 or over. It provides support to the person, as well as representing their wishes, feelings, beliefs and values during decision-making processes. It supports people who lack the capacity to make certain important decisions or people who meet the eligibility criteria under the Mental Health Act 1983. It also helps people to obtain information and understand the legislation relating to them and the rights that this provides both them and other people. Tel (Direct Line): 01606 305004 Tel (General Switchboard): 01606 881660 Fax: 01606 881667 Email: advocacy@ageukcheshire.org.uk Address: 314 Chester Road, Hartford, Northwich CW8 2AB

Cheshire and Warrington Carers Trust Offering information, advice and support to Carers across Cheshire. • Tel: 0800 085 0307 Email: advice@cheshirecarerscentre.org.uk Web: www.carers.org/cheshire Address: 146 London Road, Northwich, Cheshire CW9 5HH Cheshire Young Carers (CYC) CYC delivers a range of services to support young Carers and delivers services with a well-trained volunteer workforce. • Tel: 0151 356 3176 Email: info@youngcarersnetwork.co.uk Web: www.cheshireyoungcarers.org Address: Trinity Church, Whitby Road, Ellesmere Port CH65 0AE Citizens Advice – Cheshire West and Chester Gives free, impartial, independent and confidential advice and information on a wide range of subjects. Web: www.cwcab.org.uk Deafness Support Network (DSN) Offers a support service to children and adults who are deaf, and their families and Carers. It provides assistance with community care assessments, specialist assessments, assisting with communication and rehabilitation including mobility and life skills. • Head office Tel: 0808 208 2440 Northwich Tel: 01606 47831 Text phone: 01606 350823 Email: dsn@dsnonline.co.uk Web: www.dsnonline.co.uk Address: 144 London Road, Northwich, Cheshire CW9 5HH DIAL West Cheshire Advice and Information Free, confidential independent advice and information for disabled people (and families/Carers) with a focus on welfare benefits and disability rights. Tel: 01244 345655 Email: contactus@dialwestcheshire.org.uk Web: www.dialhousechester.org.uk Address: Disability Rights Centre and Café, DIAL House, Hamilton Place, Cheshire CH1 2BH Healthwatch Cheshire West Healthwatch Cheshire West is your local statutory watchdog. This service ensures that local health and social care services, and local decision makers, put the experiences of people at the heart of their care. Tel: 0845 340 2859 or 01606 351134

30 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Useful contacts continued Email: info@healthwatchcwac.org.uk Web: www.healthwatchcwac.org.uk Address: Healthwatch Cheshire West, Sension House, Denton Drive, Northwich CW9 7LU Making Space Support service for adults with mental health needs, including dementia, and their Carers. It offers one-to-one support, information and advice, emotional and practical support, drop-in sessions and access to education/training placements. • Tel: 01606 606694 Mobile: 07843 268001 (Jane Reeves) Email: jane.reeves@makingspace.co.uk Web: www.makingspace.co.uk Address: Waterside House, Navigation Road, Northwich, Cheshire CW8 1BE Older Peoples Network A user-led member organisation, run by older people, which works co-operatively with both public and private local decision makers and its members, to provide an older person’s voice on key issues, plans and policies which effect their quality of life. • Tel: 01244 972185 Email: research@cheshirewesteandchester.gov.uk The Neuromuscular Centre Provides a variety of services including support through transition, training, sheltered employment, physiotherapy, and emotional support for all those in the region affected by muscular dystrophy and associated conditions. Tel: 01606 861733 • Email: sue.support@nmcentre.com Web: www.nmcentre.com Address: Neuromuscular Centre, Woodford Lane West, Winsford CW7 4EH The Neuro Therapy Centre The Neuro Therapy Centre, based in Saltney near Chester, provides practical support and therapies to help manage the symptoms of a wide range of neurological conditions including MS, Parkinson’s, MND and ME and supports nearly 500 people across North Wales, Cheshire and the Wirral. Tel: 01244 678619 • Email: info@neurotherapycentre.org Web: www.neurotherapycentre.org Address: Neuro Therapy Centre, Units C1-C4 Brymau One Estate, Saltney, Flintshire CH4 8RG The British Red Cross Provides a range of services such as the Support at Home Service to support people following a short stay in hospital,

provides short-term loans of wheelchairs and other equipment and rural community support services. Tel: 01565 650201 Address: Memorial House, Northwich Road, Knutsford WA16 0AW Rough Sleeper Helpline Assists Cheshire West and Chester Council to end rough sleeping in line with its vision for homelessness. Tel: 0300 123 1562 • Email: info@fenw.co.uk Web: www.fenw.co.uk Vale Royal Disability Services (VRDS) Operating primarily within Central Cheshire, VRDS’s principal aim is to improve the quality of life of disabled people. • Tel: 01606 888400 Email: chris@vrds.org.uk • Web: www.vrds.org.uk Address: 4 Hartford Business Centre, Chester Road, Hartford, Northwich, Cheshire CW8 2AB Vision Support Cheshire Vision Support is a regional charity recognised as the leading provider of local support and services to people of all ages living with vision impairment. Tel: 01244 341885 Email: Information@Visionsupport.org.uk Web: www.visionsupport.org.uk Address: Bluecoat Vision Centre, Upper Northgate Street, Chester CH1 4EE Useful national contacts Alcoholics Anonymous (AA) AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. • Tel: 0845 769 7555 Web: www.alcoholics-anonymous.org.uk Alzheimer’s Society Provides support for anyone concerned about someone experiencing memory loss or dementia. Tel: 0300 222 1122 • Web: www.alzheimers.org.uk Care Quality Commission The independent health and adult social care regulator. Its job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve. Tel: 03000 616161 • Web: www.cqc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts continued CRUSE This is a national organisation providing information and bereavement support. Tel: 0844 477 9400 Web: www.crusebereavementcare.org.uk (National) Drugs Helpline A confidential helpline for anyone in the UK concerned about drug use. Tel: 0800 776 600 • Web: www.talktofrank.com NHS Choices Information about local health services and health conditions. Web: www.nhs.uk Relate Relationship counselling Tel: 0300 100 1234 Web: www.relate.org.uk The Samaritans Tel: 0845 790 90 90 Web: www.samaritans.org Saneline A telephone helpline for people affected by mental illness, available from 6pm to 11pm every day of the year. Tel: 0845 767 8000

The Silver Line The only free confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year. The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. Tel: 0800 470 8090 Web: www.thesilverline.org.uk Shelter Produces a number of guides on housing issues, covering topics such as housing rights, housing benefits, private tenants’ rights, tenancy agreements etc. Also runs a free telephone help and advice line. Tel: 0808 800 4444 Web: www.shelter.org.uk Stroke Association Supports stroke survivors, family members, friends and work colleagues of someone who has had a stroke, or people who want to know how to prevent a stroke. Tel: 0303 303 3100 • Web: www.stroke.org.uk Women’s Aid (National Domestic Abuse Helpline) National charity for women and children working to end domestic abuse. Tel: 0808 200 0247 Web: www.womensaid.org.uk

At Vivo Care Choices our aim is to work in collaboration with you to provide tailored support packages which meet your needs and enable you to be what you want to be. We provide a wide range of care services that are delivered through a combination of our own locations across the Cheshire West and Chester area, community venues and people’s own homes. Our experienced and dedicated teams are trained to support a range of people including those with complex needs and conditions, such as autism and dementia. Our services are available to people who fund their own care as well as those who have Direct Payments/Personalised Budgets. You can contact us to discuss your needs by phoning us on:

0300 1235059 option 1 Or e-mail: enquiries@vivocarechoices.co.uk

www.vivocarechoices.co.uk

Pioneering transformation in premium care solutions

32 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

A choice of elderly care options in Chester We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

To find out more about your elderly care options in Chester Call

That’s why we offer long and short stay care options in Chester. What’s more, you don’t need our health insurance to stay with us.

0333 220 4756 †

Look for Crawfords Walk in the listings section.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Home care with a difference Tailor made to your individual requirements • Award winning care • Companionship services • Home help services • Personal care services • Highly trained CAREGivers If someone in your family needs a little help please call Beverley on 01606 800 101

www.homeinstead.co.uk/northwich Email: northwich@homeinstead.co.uk

Unit 2, Hartford Business Centre Chester Road, Hartford, Northwich Cheshire, CW8 2AB

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes ASQUITH HOUSE 8 Waterloo Road, Chester CH2 2AL Tel: 01244 381474

LDA

ASTBURY LODGE RESIDENTIAL CARE HOME Randle Meadow, Hope Farm Estate, Great Sutton, Wirral CH66 2LB Tel: 0151 355 7043 OP D PD BANK HALL FARM Swanlow Lane, Winsford CW7 4BP Tel: 01606 594057

LDA YA

BEESTON DRIVE 33 Beeston Drive, Winsford CW7 1ER Tel: 01606 855151

LDA

BEESTON DRIVE, 42 42 Beeston Drive, Winsford CW7 1ER Tel: 01606 552320

LDA

CCC DOVER DRIVE 18 & 20 Dover Drive, Ellesmere Port CH65 5BP Tel: 0300 123 5059 Advert page 32 OP D PD MH SI YA CHURCH LANE 20 Church Lane, Weaverham, Northwich CW8 3NN Tel: 01829 741869 LDA YA CRABWALL HALL Parkgate Road, Mollington, Chester CH1 6NE Tel: 01244 851202 CROFT, THE 59 Mill Lane, Great Sutton, Ellesmere Port CH66 3PE Tel: 0151 339 1988

LDA

DARLEY COTTAGE 6 Hoole Road, Chester CH2 3NH Tel: 01244 350128

LDA

DEE HOUSE 18-20 Sealand Road, Chester CH1 4LB Tel: 01244 375820

DORIN COURT BUNGALOW SHORT BREAK SERVICE 32 Wealstone Lane, Upton CH2 1HB Tel: 0300 123 5059 Advert page 32 OP D PD LDA MH SI YA ESSENDENE EPH 199 Runcorn Road, Barnton, Northwich CW8 4HR Tel: 01606 781182

OP D

FERN LEA Liverpool Road, Moston, Chester CH2 4BA Tel: 01244 382509

LDA

FLORENCE GROGAN HOUSE RESIDENTIAL CARE HOME Shelley Road, Blacon, Chester CH1 5XA OP D PD Tel: 01244 390177 GLEAVEWOOD RESIDENTIAL CARE HOME Farm Road, Weaverham, Northwich CW8 3NT Tel: 01606 853395

OP PD

HARTFORD HEY Manorial Road South, Neston CH64 6US Tel: 0151 336 4671 HEATHCOTES (EVERSLEY) 10 Eversley Park, Chester CH2 2AJ Tel: 01246 556453

PD LDA SI

CROSSWAYS RESIDENTIAL CARE HOME Station Road, Lostock Gralam, Northwich CW9 7PN Tel: 01606 45559 OP PD

HEATHERCLIFFE RESIDENTIAL CARE HOME Old Chester Road, Helsby, Frodsham WA6 9NP Tel: 01928 723639

OP D

CURZON HOUSE Curzon Street, Saltney, Chester CH4 8BP Tel: 0300 123 5059 Advert page 32 OP D PD MH SI YA

HILLCREST RESIDENTIAL CARE HOME Hillcrest, Manley Road, Frodsham WA6 6ES Tel: 01928 733615

OP D

CURZON PARK RESIDENTIAL HOME 13 Curzon Park South, Chester CH4 8AA Tel: 01244 677666

OP D

HINDERTON MOUNT RESIDENTIAL HOME Chester High Road, Neston CH64 7TA Tel: 0151 336 1019

OP D

HOLLYBANK 10 Wallerscote Road, Weaverham, Northwich CW8 3JN LDA YA Tel: 01606 855151

DANESIDE MEWS Chester Way, Northwich CW9 5JA Tel: 01606 351935

34 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Care homes continued HOOTON CHASE 1 Hooton Road, Hooton, Ellesmere Port CH66 1QU OP LDA YA Tel: 0151 327 4781

PROSPECT HOUSE Prospect House, High Street, Malpas SY14 8NR OP D PD YA Tel: 01948 860011

IDDENSHALL HALL Rode Street, Clotton, Tarporley CW6 0EG Tel: 01829 289783 Advert page 36

RIVACRE HOUSE 47a Seymour Drive, Ellesmere Port CH66 1LZ Tel: 01925 571680

LAURELS RESIDENTIAL CARE HOME, THE Walnut Drive, Winsford CW7 3HH Tel: 01606 593048

OP D PD

LAUREN COURT RESIDENTIAL CARE HOME Shelley Road, Blacon, Chester CH1 5US Tel: 0333 999 8658 Advert outside back cover

SABLE COTTAGE NURSING HOME Chester Road, Kelsall, Tarporley CW6 0RZ Tel: 01829 752080

OP D

SANDIWAY LODGE RESIDENTIAL HOME Dalefords Lane, Sandiway, Northwich CW8 2DR OP PD LDA Tel: 01606 889211

LEFTWICH COMMUNITY SUPPORT CENTRE Old Hall Road, Leftwich Green, Northwich CW9 8BE OP D PD YA Tel: 01606 271987

SANDIWAY MANOR RESIDENTIAL HOME 1 Norley Road, Sandiway, Northwich CW8 2JW Tel: 01606 883008

LIGHTFOOT LODGE Lightfoot Street, Hoole, Chester CH2 3AD Tel: 0300 123 5059 Advert page 32

STONE HOUSE RESIDENTIAL CARE HOME 55-57 Cheyney Road, Chester CH1 4BR Tel: 01244 375015

OP PD

OP YA

MAYFIELDS Naylor Crescent, Overpool, Ellesmere Port CH66 1TP OP D Tel: 0151 356 4913

SUTTON BEECHES Alvanley Road, Great Sutton CH66 3JZ Tel: 0151 337 6370

MORNINGSIDE REST HOME 52 Swanlow Lane, Winsford CW7 1JE Tel: 01606 592181

THORNTON HOUSE RESIDENTIAL HOME 94 Chester Road, Childer Thornton, Ellesmere Port CH66 1QL OP Tel: 0151 339 0737

TURNING POINT – HOOLE ROAD 27 Hoole Road, Hoole, Chester CH2 3NH Tel: 01244 314320

MOUNT PLEASANT RESIDENTIAL HOME Finger Post Lane, Norley, Frodsham WA6 8LE Tel: 01928 787189 NEWTON HALL RESIDENTIAL HOME Kingsley Road, Frodsham WA6 6YD Tel: 01928 739270 OLD HALL RESIDENTIAL HOME, THE Old Hall Street, Malpas SY14 8NE Tel: 01948 860414 OVERDENE HOUSE John Street, Winsford CW7 1HJ Tel: 01606 861666

OP D

OP D PD YA

OP YA AD

VALE COURT CARE HOME 9b Chester Road, Whitby, Ellesmere Port CH65 9BD OP D PD Tel: 0151 356 4827

OP D PD SI

WEALSTONE RESIDENTIAL CARE HOME Wealstone Lane, Upton, Chester CH2 1HB Tel: 01244 377900

OP PD LDA

WHETSTONE HEY RESIDENTIAL CARE HOME Old Chester Road, Great Sutton, Ellesmere Port CH66 3JX OP PD Tel: 0151 339 6233

PLESSINGTON COURT Chapel House Lane, Puddington, Neston CH64 5SW OP D Tel: 0151 336 2323

OP D PD

WILLOWS CARE HOME Nevin Road, Blacon, Chester CH1 5RP Tel: 01244 374023

OP D

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes continued WOODLAND ROAD 12 Woodland Road, Whitby, Ellesmere Port CH65 6PR Tel: 0151 352 5126 LDA

Care homes with nursing 3L CARE LTD The Old Chapel, 10 Crook Lane, Winsford CW7 3DN Tel: 01606 215315 OP PD LDA SI YA 3L CARE LTD Chapel Road, Winsford CW7 3AD Tel: 01606 215395

PD YA

AARON COURT CARE HOME 190 Princes Road, Ellesmere Port, South Wirral CH65 8EU Tel: 0151 357 1233 OP D ACORN HOLLOW GENERAL NURSING HOME 419 Manchester Road, Lostock Gralam, Northwich CW9 7QA Tel: 01606 456030 ATHERTON LODGE 202 Pooltown Road, Ellesmere Port CH65 7ED Tel: 0151 355 4089

OP D

AVANDALE LODGE NURSING HOME 420 Manchester Road, Lostock Gralam, Northwich CW9 7QA Tel: 01606 48978

OP D MH YA

BEESTON VIEW Rode Street, Clotton, Tarporley CW6 0EG Tel: 01829 289784 Advert below

OP D

BIRCH HEATH LODGE Birch Heath Lane, Christleton, Chester CH3 7AP Tel: 01244 434321

OP D YA

CHAPEL HOUSE NURSING HOME, THE Chapel House Lane, Puddington, Neston CH64 5SW Tel: 0151 336 2323 OP D CHAPELFIELDS Chapelfields, Frodsham WA6 7BB Tel: 01928 734743

Personalised care from your local Barchester care home

At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staﬀ are always on hand to oﬀer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy?

Nursing • Residential • Dementia • Respite To arrange a tour or for some friendly advice, contact your local home: Beeston View Rode Street, Clotton, Tarporley, CW6 0EG Tel: 01829 289 784

Iddenshall Hall Rode Street, Clotton, Tarporley, CW6 0EG Tel: 01829 289 783

Oak Grange Mollington Grange, Mollington, CH1 6NP Tel: 01244 434 956

www.barchester.com

36 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Care homes with nursing continued CHESTER LODGE CARE HOME Brook Street, Hoole, Chester CH1 3BX Tel: 01244 342259

CRAWFORDS WALK NURSING HOME Lightfoot Street, Hoole, Chester CH2 3AD Tel: 01244 456265 Advert page 33

OP D MH

DANESIDE COURT NURSING HOME Chester Way, Northwich CW9 5JA Tel: 01606 40700

DAVENHAM HALL NURSING HOME London Road, Davenham, Northwich CW9 8LL Tel: 01606 354320 FERN LODGE CARE HOME 5 Eversley Park, Chester CH2 2AJ Tel: 01244 372288

OP D

OP MH

KINGSCOURT 12 Newton Lane, Hoole, Chester CH2 3RB Tel: 01244 313201

LOXLEY HALL Lower Robin Hood Lane, Helsby, Frodsham WA6 0BW Tel: 01928 723622 OP D YA MOUNT PLEASANT NURSING HOME LTD London Road, Allostock, Knutsford WA16 9NW Tel: 01565 722918

OAK GRANGE 14 Mollington Grange, Parkgate Road, Mollington, Chester CH1 6NP Tel: 01244 434956 Advert page 36 OP D PD YA OAKLANDS NURSING HOME 10 Tarvin Road, Littleton, Chester CH3 7DG Tel: 01244 335060 OLD RECTORY NURSING HOME, THE Rectory Lane, Capenhurst, Chester CH1 6HN Tel: 0151 339 7231

OP PD SI YA

OP D

PINETUM Valley Drive, Countess of Chester Health Park, Liverpool Road, Chester CH2 1UA Tel: 01244 380731 OP D PD LDA MH PROSPECT HOUSE Prospect House, High Street, Malpas SY14 8NR Tel: 01948 860011 OP D PD YA REDWALLS NURSING HOME 80 Weaverham Road, Sandiway, Northwich CW8 2ND Tel: 01606 889339 SABLE COTTAGE NURSING HOME Chester Road, Kelsall, Tarporley CW6 0RZ Tel: 01829 752080

OP D

TARVIN COURT 4 Tarvin Road, Littleton, Chester CH3 7DG Tel: 01244 332538

THORNTON MANOR NURSING HOME Thornton Green Lane, Thornton Le Moors, Chester CH2 4JQ Tel: 01244 301762 OP D UPTON DENE RESIDENTIAL AND NURSING HOME Caldecott Close, Chester CH2 1FD Tel: 01244 569825 OP D PD VALE COURT CARE HOME 9b Chester Road, Whitby, Ellesmere Port CH65 9BD Tel: 0151 356 4827 OP D PD WEATHERSTONES HOUSE NURSING HOME Chester High Road, Neston CH64 7TD Tel: 0151 336 8383 WESTWOOD COURT Well Street, Winsford CW7 1HZ Tel: 01606 594786

OP D MH

WHITBY HOUSE 99 Pooltown Road, Whitby, Ellesmere Port CH65 7AE Tel: 0151 357 1007 OP D PD

ORCHARD MANOR CARE HOME Greenacres Court, Acres Lane, Upton, Chester CH2 1LY Tel: 01244 376568 OP D

WILLOWS CARE HOME Nevin Road, Blacon, Chester CH1 5RP Tel: 01244 374023

OVERDENE HOUSE John Street, Winsford CW7 1HJ Tel: 01606 861666

WINSFORD GRANGE CARE HOME Station Road Bypass, Winsford CW7 3NG Tel: 01606 861771

OP PD LDA

OP D

OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care

Notes

Index 3L Care Ltd

Aaron Court Care Home Ace Care Professionals Ltd Acorn Hollow General Nursing Home Allied Healthcare Chester AMG Nursing and Care Services Archangel Home Care Asquith House Astbury Lodge Residential Care Home Atherton Lodge Avandale Lodge Nursing Home

Bank Hall Farm Beeston Drive Beeston Drive, 42 Beeston View Bespoke Care Cheshire Ltd Birch Heath Lodge Blue Ribbon in Chester Bridge House

Care Connect Care Connect Wirral Ltd Caremark (Cheshire West and Chester)

Advertisers are in bold 36 36 14 36 14 14 14 34 34 36 36 34 34 34 36 14 36 14 14 14 14 14

CCC Dover Drive 34 Cestrian Care 14 Chapel House Nursing Home, The 36 Chapelfields 36 Cheshire Homecare Services Ltd 14 Chester Link, The 14 Chester Lodge Care Home 37 Church Lane 34 Cordant Care Chester 14 Crabwall Hall 34 Crawfords Walk Nursing Home 37 Croft, The 34 Crossroads Care Cheshire West Wirral and Shropshire 15 Crossways Residential Care Home 34 Curzon House 34 Curzon Park Residential Home 34 CWAC West Cheshire Network 15

D Daneside Court Nursing Home Daneside Mews Darley Cottage Davenham Hall Nursing Home Dee House Deva Senior Care Services Ltd t/a Home Instead Senior Care â&#x20AC;&#x201C; 12a Telford Court

37 34 34 37 34 15

Dorin Court Bungalow Short Break Service

E Elizabeth Senior Care Ltd Essendene EPH

15 34

F Fern Lea Fern Lodge Care Home Florence Grogan House Residential Care Home

34 37 34

G Generations and Companions Care Services 15 Gleavewood Residential Care Home 34 Grace Community Care 15

H Happier at Home Care Ltd 15 Hartford Hey 34 Heathcotes (Eversley) 34 Heathercliffe Residential Care Home 34 Helping Hands Chester 15 HF Trust â&#x20AC;&#x201C; Cheshire DCA 15 Hillcrest Residential Care Home 34 Hinderton Mount Residential Home 34 Hollybank 34

38 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034

Index

Advertisers are in bold

Home Instead UK Ltd 15 Hooton Chase 35 Human Support Group Ltd – Cheshire West 15

I Iddenshall Hall iMap Centre Ltd

35 15

J Jane Care

K Kingscourt 37

L Laurels Residential Care Home, The Lauren Court Residential Care Home Leftwich Community Support Centre Lifeways Inclusive Lifestyles Ltd Lightfoot Lodge Loxley Hall

35 35 35 15 35 37

M MacIntyre Telfords Quay 15 Mayfields 35 Merchants House 15 Morningside Rest Home 35 Mount Pleasant Nursing Home Ltd 37 Mount Pleasant Residential Home 35

N C Homecare Ltd t/a Home Instead Senior Care Newton Hall Residential Home Northwich Network

15 35 15

Sutton Beeches

Oak Grange Oaklands Nursing Home Old Hall Residential Home, The Old Rectory Nursing Home, The One 2 One Support (Cheshire) Ltd Orchard Manor Care Home Overdene House

37 37 35 37 15 37 35, 37

P Pinetum 37 Pinnacle Caring Services Ltd 15 Plessington Court 35 Premier Care Ltd – Cheshire West & East Branch 15 Prospect House 35, 37

R Radfield Home Care – Cheshire Red Hill House Redwalls Nursing Home Rivacre House

15 15 37 35

S Sable Cottage Nursing Home Sandiway Lodge Residential Home Sandiway Manor Residential Home Scope Inclusion Chester Shared Lives Coronation Centre Special Needs Care Ltd Starcare Ltd Sterling Care & Support Cheshire Stone House Residential Care Home Sure Care Chester

35, 37 35 35 15 15 15 15 16 35 16

T Tarvin Court Tattenhall Local Care Ltd Thornton House Residential Home Thornton Manor Homecare Thornton Manor Nursing Home Turner Fellowship Ltd, The – 390 High Street Turning Point – Hoole Road

37 16 35 16 37 16 35

U Unique Care Services Upton Dene Residential and Nursing Home

V Vale Court Care Home

16 37 35, 37

W Wealstone Residential Care Home 35 Weatherstones Court 16 Weatherstones House Nursing Home 37 Westwood Court 37 Whetstone Hey Residential Care Home 35 Whitby House 37 Willows Care Home 35, 37 Winsford Grange Care Home 37 Winsford Network 16 Woodland Road 36

Y Your Life (Northwich) Your Life Your Way CIC

16 16

Other advertisers Barchester Healthcare 36 Bupa 33 Care Choices Website 17, 33

Care Select 8, 14 Helping Hands Home Care Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN: 978-1-910362-84-6 Printed in England. Ref. No: 4001/Cheshire West and Chester1/0216. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cheshire West and Chester Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Meridian Healthcare Limited Outside back cover Vivo Care Choices 32

Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Distribution: David Mulry. Some of the information in this Directory has been adapted by Cheshire West and Chester Council from the NHS Choices website: www.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care