Part three: Choosing care and support

Finding care in your area

Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this guide, has a website providing comprehensive details of care providers as well as essential information.

You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country. Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.

The website includes information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 61), indicating the quality of care provided. You can also view an electronic version

Our carers have one aim in mind – to deliver high-quality homecare services that enable you or your loved ones, to live an independent and fulfilling life for as long as possible. We hand pick all our staff, not only for their professional expertise, but also their compassion and understanding.

Delivering care during the current pandemic has been difficult, but we have been determined that as well as following all the necessary local authority guidelines, we will continue to deliver the care that our clients need and deserve.

We strive to provide a service that, at all times, is tailored to what suits you best, always taking into account your lifestyle and your home. We want you to feel that the care you receive is exactly what you need.

Please contact us to discuss your requirements and to start receiving the right care for you t: 01242 662 056 w: swdomiciliary.co.uk

Cleeve Hill, Cheltenham, Gloucestershire GL52 3PW of this guide on the site and have it read to you by using ‘Recite Me’. Visit www.carechoices.co.uk for further assistance with your search for care.

You can also find services, home care providers and care homes in Gloucestershire on the Your Circle website. You can filter your search by service type, postcode/area or support focus, to help you find the services that you are looking for. Home care and care home records also contain CQC ratings. For more information, visit www.yourcircle.org.uk

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Agency 1

Agency 2

Agency 3

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency

How long has the agency been operating?

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff

Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Notes

Accommodating your needs

Can the agency accommodate your needs if they increase? Ask about the process for this.

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation

Will your support plan be reviewed at regular intervals?

Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

*See page 61.

Live In Care provides a professional and friendly, fully managed live-in care service that allows you or your loved one to continue to live independently in the comfort of your home, supported by fully trained, experienced and trusted live in carers.

We provide live in care packages which include:

• 24 hour Live in care • Respite Care

• Waking nights • End of life/ Palliative care

• Dementia care • Holiday Companionship

Aroma Care is a domiciliary care service provider that specialises in providing care and support to individuals in the comfort of their own home.

We are owned and managed by dedicated individuals with a combined experience of over 50 years in the industry. Having operated in the Cotswold area since 2015, we have built an enthusiastic and talented team of care workers that are committed to and take pride in delivering high-quality services.

All our care is centered around the Service User and we ensure we put their needs first. We can support people with:

Accessing the community

Medication

Personal care

Day-to-day housekeeping Companionship

…and much more!

Specialisms / services

Personal care

Dementia

Learning disabilities

Mental health conditions

Physical disabilities

Sensory impairments

To find more details about our service and how we can support you, please call our office to speak with a member of staff. 01452