Hertfordshire Care Services Directory 2012/13 by Care Choices Ltd

Hertfordshire

Care Services Directory 2012/13

St Albans Watermill Bridge

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts

In partnership with

A Centre of Care & Excellence

Discover a haven that you will be happy to call home

Seeking a new home? In a serene and peaceful location set in the midst of trees and yet within minutes of the centre of Hitchin is this superlative hideaway. Whether your needs are for long term, respite, convalescent or palliative care we have staff trained in the provision of optimal assistance in all these areas. We have an experienced team of care staff who can assist those with a range of physical and sensory issues, as well as a specialised dementia facility. We have plenty to offer including: • • • • • • • • • • • • • •

An artistically designed, spacious home with vast amounts of sunlight Luxury rooms with sumptuously equipped en-suites Beautiful vistas of the Hertfordshire countryside from your window Restaurant with an outside dining experience serving an a la carte menu A ‘Sow, grow & eat’ experience with our very own vegetable garden An on-site shop selling everything from stamps to clothing Sensory rooms to amplify your senses Exceptional gardens, grazing horses and an abundance of wildlife A hairdressing salon and nail bar for therapy Exercise rooms Dedicated GP consulting room, working in partnership with local GPs A Library Internal CCTV for comfort and protection Plus, an activity programme to tempt us all

For more details or to set up an appointment please contact us on 01462 410 767 or email us care@foxholescarehome.com. You can also visit us at www.foxholescarehome.com.

“Working with extreme passion to give the best care we can!”

Pirton Road, Hitchin, Hertfordshire SG5 2EN

Contents Areas covered by this Directory Information, advice and support services

4 4–6

Essential Information

26–28

Inspection and registration of care services

HertsHelp

Report abuse of a vulnerable adult

ervices developed in partnership with the S voluntary sector

Compliments, comments and complaints

How solicitors can help

Mental capacity

Helping you to stay independent

6–7

Useful contacts

Hertfordshire Enablement

Equipment

Local useful contacts

Community alarms and telecare

National useful contacts

Day care services

Out-of-county care

Independent advice line

Personalisation Personal budgets

Direct payments

Individual Service Funds (ISFs)

What care services are available?

9–19

Coming out of hospital

Care in your own home

Home care agency checklist

Home care providers

Support for carers

Continuing care

Housing with care

19–20

Flexicare housing in Hertfordshire (extra care) 19 Sheltered (or retirement) housing

Care homes and specialist services

20–23

Types of care home

Care homes checklist

Specialist care services

Residential dementia care checklist

Paying for residential care

24–26

Hertfordshire Care Providers Association (HCPA) 31 Care provider listings

32–49

Care home and care homes with nursing listings are divided into the regions shown below and on the map on page 4. n Broxbourne

n Dacorum

n East Hertfordshire

n Welwyn Hatfield

n Hertsmere

n North Hertfordshire

n St Albans

n Stevenage

n Three Rivers

n Watford

Index

50–54

This Directory is about care homes and home care services. If you need help with translation into other languages including British Sign Language, or you need this information in large print, Braille or on audio tape, please contact the Hertfordshire County Council customer service centre

Self-funding advice

(contact details on page 29). Hertfordshire County Council’s distribution of this

What will you have to pay for your care?

products or services advertised within it. All the listings in this publication are

Care fees in Hertfordshire

Third party payments

publication does not constitute its support or recommendation of any of the supplied by the Care Quality Commission and neither Hertfordshire County Council nor Care Choices can be held responsible for any errors or omissions.

Directory is available electronically at www.carechoices.co.uk. Alternative formats This There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map.

Sub heading

Care homes/care homes with nursing listings start on: Broxbourne Dacorum East Hertfordshire Welwyn Hatfield

32 33 34 36

n Hertsmere

n n n n

n n n n n

North Hertfordshire St Albans Stevenage Three Rivers Watford

40 42 45 46 48

Home care listings begin on page 12.

Bra mfi e ld

St Alba ns Cath ed ral

Information, advice and support services Most of us would like to live independently in our own homes for as long as we can. There are many different services to help you do this. They are provided by a range of organisations, including district councils, voluntary groups, private care agencies, the NHS and Hertfordshire County Council. With so many care services to choose from, it can be difficult sometimes to decide which is the most appropriate for you. We hope this Directory is just one of a number of tools to help you decide what is best for you.

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

HertsHelp Need information, advice or support? Give HertsHelp a call today. Since its launch last year, HertsHelp has helped thousands of people across Hertfordshire. One of the first of its kind in the country, HertsHelp is a free and confidential information service offering help to all ages. It provides a single route into the wide range of expertise, support and resources offered by a network of organisations across the county. The experienced HertsHelp advisers can put people in touch with the right organisation to help them quickly and easily, possibly saving lots of time and energy that might otherwise be spent on a long and unnecessary search. So, whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you. A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances. Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support. The client was advised: • how to apply for direct payments and get support from Health and Community Services • about the support Carers in Hertfordshire could So if you need information to help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community, and you don’t know who to ask – HertsHelp can help. Or if you are having problems with hospital treatment, housing, or a relative’s care home, HertsHelp can provide you with useful support and advice. How to get in touch: Call: 0300 123 4044 (local call rate) Email: info@hertshelp.net Minicom: 0300 456 2364 Text: hertshelp to 81025 Skype: Skype – HertsHelp

Here are just some of the issues that people have asked HertsHelp about: • how to get support if you are looking after someone • how to get help to stay independent • how to have a healthy lifestyle and stay physically fit • where to find emotional support and someone to talk to • how to get advice about money matters or benefits • where to find out about groups and activities to join in your area • how to get help to feel safe at home • where to get support and information about children’s issues • what to do if you need help to explain a problem or have your say HertsHelp helps people find answers to these and many other questions. offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers • of local voluntary services, that could provide support around the home and with befriending schemes • that an advocacy service was available to provide support with communicating with services In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple. County Council and NHS Hertfordshire. HertsHelp is open Monday to Friday 9am to 5pm and until 7pm on Thursdays. For more information, visit: www.hertsdirect.org/hertshelp. Whatever the question or problem, there is just one phone number to ring – 0300 123 4044 – and the experienced advisers at the other end can provide information in a wide range of formats and refer callers to the relevant experts in the HertsHelp network of organisations. Give HertsHelp a call today.

HertsHelp is run by POhWER, a Hertfordshire-based national charity, and is supported by Hertfordshire Visit www.carechoices.co.uk for further assistance with your search for care

Services developed in partnership with the voluntary sector Health and Community Services works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions.

• befriending, visiting and telephone contact services

Examples include:

• advocacy and information, and advice

• day services, lunch clubs and social groups

• handyperson schemes.

• support schemes to help people being discharged from hospital • support for carers • respite care

Helping you to stay independent Hertfordshire Enablement Run in partnership with Goldsborough Homecare, Hertfordshire Enablement service aims to deliver benefits to older people with physical and/or mental health problems by helping people to live as independently as possible, preferably in their own home. This could be achieved through home care, home adaptations, Telecare or with information and advice about the range of support services available. Enablement beds in community settings will be provided for anyone who might not be able to manage living at home. Anyone who has been referred to adult social care services for ongoing support – for example from a hospital or a specialist mental health team, or through the council’s customer service centre – and who meets Health and Community Services’

eligibility criteria will go through enablement unless they are de-selected by the council. This will only be the case if it is believed that the person will not benefit from the service. It is expected that 80 per cent of new referrals will go through the service. Within 24 hours of being referred, Health and Community Services aim to have a package in place for people which will help them stay independent by learning and/or re-learning the skills required for daily living. The service is free at the point of delivery for up to six weeks, after which time it is expected that many people will have reduced or no care needs in the future. For further information, visit www.hertsdirect.org and type ‘enablement’ into the search box.

Equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. These simple items are often referred to as ‘Simple Aids for Daily Living’. If you would like more information please contact Health and Community Services or HertsHelp or go to www.hertsdirect.org. Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering or run a hire or loan scheme.

HAD has a permanent display of specialist equipment where you can try different pieces of equipment and it also runs a wheelchair accessible transport service. HAD is located at the Terry Stevens Centre which is open to the public Monday – Friday 9am – 4pm and from 10am – 2pm on Saturdays. For more information please contact the manager on 01707 384260 or email exhibition@hadnet.org.uk. Hertfordshire Action on Disability Woodside Centre, The Commons Welwyn Garden City AL7 4DD Tel: 01707 384260 Web: www.hadnet.org.uk Email: exhibition@hadnet.org.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Local suppliers Alphamarque Shop 1, Highfield Park, 63 Russet Drive St Albans AL4 0AZ Tel: 01727 837836 Email: sales@alphamarque.com Web: www.alphamarque.com. Open: Mon–Fri 10am–8pm, Sat 10am–6pm, Sun 11am–5pm

Carvercare & Mobility 2g The Gallery, The Luton Arndale Centre Luton LU1 2TW Tel: 01582 487878 Email: william.carver@carvercarer.com Web: www.carvercare.co.uk. Open: Mon–Fri 9.30am–5.15pm, Sat 10am–2pm

Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7YJ Tel: 01442 270202 Email: keir.french@btconnect.com Web: www.automobilityconcepts.net Open: Mon–Fri 9am–5.30pm

Hertfordshire Action on Disability Woodside Centre, The Commons Welwyn Garden City AL7 4DD Tel: 01707 324581 Email: info@hadnet.org.uk Web: www.hadnet.org.uk Open: Mon–Fri 9am–4pm, Sat 10am–2pm

Better Mobility 48 Lower Kings Road, Berkhamsted HP4 2AA Tel: 01442 768797 Email: info@bettermobility.co.uk Web: www.bettermobility.co.uk. Open: Mon–Wed 9am–5pm, Thur & Fri 9am–4pm, Sat 9am–3pm

1st Call Mobility 12–18 Little Walk, Harlow, Essex CM20 1HY Tel: 01279 425648 Email: hilary@1stcallmobility.co.uk Web: www.1stcallmobility.co.uk Open: Mon–Sat 8.30am–5pm

Better Mobility 12 Henry Wells Square, Grove Hill Hemel Hempstead HP2 6BJ Tel: 01442 768797 Email: info@bettermobility.co.uk Web: www.bettermobility.co.uk Open: Mon–Fri 9am–5pm, Sat 9am–1pm

Mobility Concepts 172 The High Street, Watford WD17 2EG Tel: 01923 804142 Email: keir.french@btconnect.com Web: www.automobilityconcepts.net Open: Mon–Fri 9am–5.30pm

Cane and Able Healthcare Hitchin Ltd 28 Bancroft, Hitchin SG5 1LA Tel: 01462 454521 Email: jon@caneandable.co.uk Web: www.caneandable.co.uk Open: Mon–Fri 9am–5pm, Sat 9am–1pm

Oaks Cross Pharmacy 118 Oaks Cross, Broadwater, Stevenage SG2 8LU Tel: 01438 314747 Email: oakscrosspharmacu@gmail.com Open: Mon–Fri 9am–6pm

Community alarms and telecare If you are worried about getting help after falling, you may want to get a community alarm installed. The alarm can be worn on your wrist or as a pendant. Just pressing a button will alert staff at a response centre who can contact your family or a friend or call an ambulance. Some services can even send someone out to help you. Contact your local district or borough council to discuss community alarms in your area. Telecare is a range of automatic sensors which

can be provided to people who require more than a pendant alarm. These sensors raise an alert at the response centre without the person needing to push their pendant button. The range of sensors include fall detectors, smoke alarms, flood detectors, bed sensors which can report if someone has got out of bed in the night and not returned. If you feel that you would benefit from telecare, please contact Health and Community Services for more information.

Day care services These offer the chance to meet other people outside your home, share activities and have a meal. It is possible to have help getting to and from the day care centre. You can only attend some of the day centres

if you have been assessed by Health and Community Services as needing the service and meet eligibility criteria. There are other opportunities such as luncheon clubs and community cafes that are open to all.

Visit www.carechoices.co.uk for further assistance with your search for care

Day care services continued The range of support includes: • looking after very frail or mentally infirm older people • providing social activities and companionship for older people • helping people with physical disabilities to regain their skills and manage daily living • helping people with learning disabilities to develop their abilities • helping people with mental health problems to

regain their confidence and manage everyday life • providing day-time care for very frail and severely disabled people so that their main carers can take a break. Day care services target those in greatest need and also provide support to carers. If you are eligible, you may be able to have a direct payment to arrange your own services (please see below for further information about direct payments).

Personalisation ‘Personalisation’ is a term used to describe the ability to tailor a range of support services to meet an individual’s specific care needs and it is at the heart of the Government’s drive to transform social care. Personalisation means that every person who receives support, whether from statutory services or funded by themselves, will be empowered to shape

their own lives and the services they receive in all care settings, including their own homes. Independent living is one of the goals of personalisation. It does not mean living on your own or doing things alone, but rather it means having choice and control over the assistance and/or equipment needed to go about your daily life.

Personal budgets A central part of the personalisation agenda, personal budgets are an amount of money councils can allocate to help people who due to disability, frailty or vulnerability, get the support they want.

Councils will be working in a different way, in order to give people who use services more choice and control over how money they are entitled to is spent.

Direct payments You must be assessed by Adult Social Care to see if you eligible for services (or direct payments to buy them). If you are, you may be able to receive a direct payment to organise your own care. A direct payment could cover all or part of your care needs. A direct payment is money from a council’s social services department to cover a specific assessed need. A direct payment must cover a specific assessed need and can be used, for example, for: • employing a personal assistant to help with care needs • employing a home care worker • employing a live-in care-worker • short stays in a care home for no more than 4 weeks • day care

• equipment to meet your care needs that would be provided by the council • or other services or items that would meet your assessed need. Direct payments are intended to support adults in independent living, so you cannot use them to pay for permanent accommodation in a care home or care home with nursing. If you are applying for services for the first time, your social worker should discuss the direct payments option with you when they assess your care needs. Direct payments are paid straight into your bank, building society, Post Office or National Savings account.

Individual Service Funds (ISFs) An ISF is used when someone’s personal budget (or a proportion of that budget) is lodged with a chosen

provider on their behalf. The individual remains in ultimate control of how their money is spent.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What care services are available? Coming out of hospital If you have been referred to adult social care services by the hospital, and you meet Health and Community Services’ eligibility criteria, you will go through Health and Community Services’ enablement service. This aims to deliver benefits to older people with physical and/or mental health problems by helping people to live as independently as possible, preferably in their own home. For more information on the Hertfordshire Enablement service please see page 6. Intermediate care – both residential and community-based – aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people will not have to move into

residential care (at least in the short term) or stay longer than desirable in hospital. When it is provided through a residential service it includes care staff, occupational therapy and physiotherapy, additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence so that they can move back into their own home, feeling confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks. Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support. Contact details are on page 29.

Saga Homecare Provides Did you know Saga provides home care? If a little extra assistance is needed around the home, Saga can help make life easier by providing dedicated support. Our range of services includes: n

Day-to-day help with household tasks and personal care

Round the clock live-in care

Respite care for carers

Temporary support and care

For more information, please call

0800 068 8535 stating reference SHA001. Lines open 8.30am-5.00pm weekdays and 9am-1pm Saturday.

saga.co.uk/home-care

NOW AVAILABLE across Hertfordshire

before or after hospital treatment. NSL-IL0101v3

NSL-IL0101v4-SagaAdvert-133x190_RightCareIndex copy.indd 1

17/09/2012 10:46

Visit www.carechoices.co.uk for further assistance with your search for care

in Hertfordshire Of All Ages. Home Care for You. Home Care For You All Personal Care, Domestic Chores and Support Services, Visits From ¼ Hour up to 24 Hour Live-In Care, Fully flexible, tailored care packages to suit your individual needs.

Specialist areas include:

Physical Disabilities, Dementia Care, Degenerative Conditions, Neurological Disorders, End of Life Care, Learning Disability Support.

Home Care & Support for you Contact us for a Free Assessment

on 0333 700 80 80 (24 Hours) enquiries@carebyus.com www.carebyus.com

Care Quality Commission and Herts County Council accredited. Caring for Adults and Children of All Ages Across Hertfordshire Members of the United Kingdom Home Care Association.

• All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support

0333 700 80 80 enquiries@carebyus.com

•

www.carebyus.com

Care Quality Commission and Hertfordshire County Council Accredited Members of the United Kingdom Home Care Association

Care in your own home Home care can be arranged following an assessment by Health and Community Services to help with personal care, such as bathing, dressing and some domestic tasks. This can also be specialised, for example home care aimed at people with dementia. All home care providers must be registered with the Care Quality Commission (CQC) who inspect agencies against the regulations and essential standards of quality and safety. The CQC regulates and inspects all care homes in the UK. Up to date information about approved home care providers is available on www.herstdirect.org. You may wish to arrange your own care at home. Ask your care manager about the possibility of receiving a direct payment (see page 8). You will still need to have an assessment of your needs, but then you can decide whether you would prefer to arrange the services yourself.

Home adaptations and improvements may be needed to make life easier. This may include simple adjustments or more major changes, such as installing a hoist over the bath, or making a home suitable for wheelchair access. The council may support you to make these changes if you need the adaptation to maintain independence. For major adaptations you will need an assessment by a Health and Community Services occupational therapist. It is possible for a choice of meals to be delivered to your home if you are having difficulty in cooking for yourself. Special diets and diets based on your culture can be catered for. Frozen meals can be provided, so that you can defrost, heat and eat when you wish. This is also known as ‘meals on wheels’. Contact Health and Community Services or your district or borough council for more information.

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Health and Community Services, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services. People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agencies  What experience does the agency have in your particular field of need? Can they supply references for you to check?  Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.  How long has the agency been operating?  How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?  How can you contact the agency in an emergency or outside office hours?

 How hard or easy would it be to make a complaint and how are things then put right?  If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers  You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?  Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.  You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.  Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying  If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers Caremark (Hemel Hempstead) Hemel Hempstead HP1 1DS Tel: 01442 234780 OP

Abbey Care Solutions Ltd Waltham Abbey EN9 1XE Tel: 01992 713011 Advert page 13 Abbots Care Limited St Albans AL1 5FL Tel: 01923 671171

OP D PD SI

Caremark (Welwyn and Hatfield) Welwyn Garden City AL7 1HL Advert page 13 Tel: 01707 274244 OP D PD LDA MH SI YA AD

OP D PD LDA SI

Caring Hands Stevenage Ltd Stevenage SG1 3DW Tel: 01438 722663 OP D PD LDA MH SI YA AD

OP D LDA

Cherry Tree Housing Association (Office) Shenley WD7 9DS Tel: 01923 850580 LDA YA

AC Homecare Welwyn Garden City AL7 2HE Tel: 01707 696474

Ainsworth Care Kings Langley WD4 8AB Tel: 01923 269877 OP D PD LDA MH SI YA AD All Engage Limited Chequers House Old Hatfield AL9 5AT Tel: 01707 265419 OP D PD SI Archers Court Hitchin SG5 1HB Tel: 01462 423852

OP D PD LDA MH SI

Bluebird Care (Chiltern & Dacorum) Hemel Hempstead HP3 9XY Tel: 01442 933499 OP D PD Bluebird Care (Stevenage) Letchworth Garden City SG6 2HB Tel: 01462 676555

OP D PD SI YA

Bluebird Care (St Albans & Hertsmere) St Albans AL2 3UG Tel: 01727 261000 OP D LDA YA Bluebird Care (Watford & Three Rivers) Rickmansworth WD3 1EQ Tel: 01923 775300 OP D PD Broad Oak Manor (Dom Care) Hertford SG14 2JA Tel: 01992 551900

Bushey House (Beaumont DCA) Bushey WD23 1QN Tel: 0208 421 8844

Camphill St Albans St Albans AL1 4AR Tel: 01727 811228

OP LDA MH

Care By Us Limited Bishops Stortford CM23 3DH Advert page 10 Tel: 0333 700 80 80 OP D PD LDA MH SI YA AD Care By Us Ltd – North London & West HERTS Borehamwood WD6 1SD Tel: 0208 099 8276 OP D PD LDA MH SI YA AD Care Fully Limited Stevenage SG1 3HR Tel: 01438 814045

OP D PD LDA MH SI YA AD

Chorleywood Beaumont (DCA) Chorleywood WD3 5BY Tel: 01923 285111 City Care Welwyn Welwyn Garden City AL7 3LH Tel: 01707 890426

OP D PD MH YA

Community Support Service (Dom Care) Rickmansworth WD3 1AN Tel: 01923 713620

LDA

Crossroads Care Hertfordshire North Hitchin SG4 0TW Tel: 01462 455578 OP D PD LDA MH SI YA AD Cuffley Care at Home Service Cuffley EN6 4EY Tel: 01707 876197 OP D PD LDA SI YA Delrow Community Watford WD25 8DJ Tel: 01923 856006

OP LDA MH

ENA/Elisa Group Ltd Welwyn Garden City AL8 7SR Tel: 0800 433 4413 OP D PD LDA MH SI YA Enara Community Care Berkhamsted HP4 1AA Tel: 01442 870071 OP D PD LDA MH SI YA Families Together Hertford SG13 7AP Tel: 01992 500888

Gemini Nursing Agency (Dom Care) Old Hatfield AL9 5HZ Tel: 01707 267115 OP D PD LDA MH SI YA AD GMK Care Limited Potters Bar EN6 5BS Tel: 01707 827949 Gombards Welwyn AL6 9EL Tel: 01483 712892

OP D PD MH AD

PD LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs See page 32 for enlarged key to client groups

Advertisers are highlighted

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

The Mark of Excellent Care Looking for High Standard Home Care? Caremark (Welwyn & Hatfield) is dedicated to delivering High Standard, Reliable Home Care to vulnerable people who want to remain living in their own homes independently. • • •

We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home. We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times. We offer you highly competitive, fair and affordable rates.

Care and Domestic help in your own home with Highly Trained and Experienced Staff Abbey Care Solutions is a Domiciliary (Homecare) agency. We provide care and support for individuals in their own home; we offer a wide range of support services maintaining dignity and independence.

For more information visit: www.caremark-welwyn.com

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• Personal Care (bathing, dressing, toileting) • House work • Food preparation and assistance with feeding • Shopping • Assistance with medication • Laundry • Sitting services

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42 Howard Business Park, Howard Close, Waltham Abbey, Essex EN9 1XE Areas we cover: Waltham Abbey • Nazeing • Broxbourne • Epping • Theydon Bois • Cheshunt • Loughton • Chigwell • Buckhurst Hill • Goffs Oak • Cuffley • Chingford

Out & About is a support service providing outreach to adults with learning difficulties, older people, and people with mental health difficulties. In most cases we provide 1:1 support to each service user to enjoy and participate in their community and have access to various activities including support with shopping, as an alternative to a daycentre, support to find and access voluntary work, social activities, travel training, support to maintain social connections by visiting friends and family, swimming and various sporting activities.

Live-in Care from £675 per week

For more information or to book a Service Provision Planning meeting call: 01442 531171/531172 email: outandabout3@tiscali.co.uk visit: www.outandaboutservices.com

Providing quality Care in your own home... We cover Hemel Hempstead, Watford, St Albans, Berkhamsted, Harpenden & surrounding areas

Tel: 01442 213289 E-mail: info@hertshomecare.com Web: www.hertshomecare.co.uk

Herts Homecare adopts a ‘person-centred’ philosophy on care that places our customers needs and wishes first. We encourage our customers to live their lives independently with dignity and respect whilst respecting their privacy and freedom of choice at all times. We not only support older people but also people with: • • • •

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Autism and Asperger’s Syndrome Mental health problems Learning difficulties Physical difficulties

Our services include: Personal care, domestic support, respite care, practical support, personal fitness, nutritional support, companionship, one-to-one community support.

08000 121 247 | www.liveincare.info

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Green Oak Living Solutions St Albans AL2 1JG Tel: 07780 221550 Greenwood Lodge St Albans AL2 3HN Tel: 01727 872181 Hales Group Ltd Stevenage SG1 3AU Tel: 01438 765715

LDA

LDA YA

OP D PD LDA MH YA

Hand In Hands Stevenage SG1 6GY Tel: 0845 275 8000

LDA YA

Harpenden Mencap Domiciliary Service Harpenden AL5 2EN Tel: 01582 460055 LDA YA Helpers Homecare Limited Baldock SG7 6AZ OP D PD LDA MH SI AD Tel: 01462 896853 Helping Hands Watford Limited Watford WD5 0DY OP D PD SI YA Tel: 01923 461869 Hertfordshire Crossroads – South Borehamwood WD6 5WH OP D PD LDA MH SI YA AD Tel: 0208 905 1158 Hertfordshire Domiciliary Care (Mencap) Hemel Hempstead HP3 8QA Tel: 01442 265133 LDA Hertfordshire Domiciliary Care Agency Hatfield AL10 9AB Tel: 01707 284223 PD LDA MH SI YA Hertfordshire Domiciliary Care Services Hatfield AL10 9BY Tel: 01707 258735 OP PD LDA MH Hertfordshire Enablement (East) Stevenage SG1 2FQ Tel: 01438 845333 OP D PD LDA MH SI YA AD Hertfordshire Enablement (West) Hemel Hempstead HP3 9BF Tel: 01438 845333 OP D LDA MH SI YA AD

Hightown House Hemel Hempstead HP2 4XH Tel: 01442 292300

LDA

Hilton Community Services Limited Cheshunt EN8 8JJ Tel: 01992 638361

LDA

Home Care Preferred Limited Shenley WD7 9AD Tel: 07796 176334

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Home Instead Senior Care (Central Hemel Hempstead & Chilterns) Hemel Hempstead HP3 9RJ Advert page 17 OP D PD LDA MH SI YA Tel: 01442 233599 Home instead Senior Care (St Albans) St Albans AL4 9DD Advert page 17 OP D PD LDA MH SI Tel: 01727 895941 Home Instead Senior Care (watford) Watford WD18 8PH Advert page 17 Tel: 01923 250513 OP D LDA YA Home Instead Senior Care (Welwyn Garden City) Welwyn Garden City AL7 2AA Tel: 01707 240650

OP PD LDA MH SI

Jubilee DCA Welwyn Garden City AL7 1AD Tel: 01707 376460

PD LDA YA

Advert page 17

Lease of Life Home Care Welwyn Garden City AL7 4NW Tel: 01707 871503

Advert page 15 OP D PD SI

Life Opportunities Trust (Hempstead House) Kings Langley WD4 8BJ Advert page 15 OP D PD LDA MH SI YA Tel: 01923 299770 London Care Project, The Watford WD25 8ES

LDA YA

Look Ahead Domiciliary Care (Hertfordshire) Stevenage SG2 9XL PD LDA SI YA Tel: 01438 740096 MDM Care Limited Watford WD19 4PF Tel: 01923 800220

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Hertfordshire Supported Living Services Watford WD25 7GP LDA Tel: 01923 662411

Mears Care – Cheshunt Cheshunt EN8 0DW OP D PD LDA MH SI YA AD Tel: 01993 632300

Herts Homecare Hemel Hempstead HP3 9HS Advert page 13 Tel: 01442 213289 OP D PD LDA MH SI YA

Mears Care – Welwyn Garden City Welwyn Garden City AL7 3UQ Tel: 01707 294700 OP D PD LDA MH SI YA AD

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Lease Of Life Home Care CARE AT HOME

Life Opportunities Trust Outreach Community & Home Care Services What we offer

Whatever Level of Care in Your Home Is Required From Pop in Visits to 24 Hour Care We Will Adapt to Any Situation Your Care Package Requires.

We provide effective care packages to meet a broad range of users’ needs including: • Elderly • Physical disabilities • Learning disabilities • Short and long term illness • Return home from hospital

Our services include • Personal care & domestic support • Cooking, laundry, shopping • Conversation and companionship • High-dependency support • Return home from hospital service • Support with interests and hobbies • Support with household budgeting • Health monitoring

SERVICES PROVIDED:

“I am passionate about making a difference to people’s lives. I firmly believe home is where the heart is and strongly believe in keeping families together. For the last ten years I have worked hard to achieve this and with the support and dedication from my team Lease of Life Home Care brings relief, calm and trust to all the service users that we work with” Sarah, Lease of Life Home Care

• All Personal Care • Breakfast, Lunch, Dinner Tea Prepared and Served • Catheters, Pads, Convenes Laundry and Bed Changing • Medication Administration • Prescription Pick ups • General Tidying Up • Shopping

Please Contact Us:

01707 871 503 07940 462 604 leaseoflifehomecare@gmail.com www.leaseoflifehomecare.co.uk

Options Health Care Services Domiciliary & Nursing Agency Worrying about who will provide your care?

We are people who care

We are guaranteed to provide 100% satisfaction and peace of mind combined with passionate care. Our first hour of care is entirely free Web: www.optionshealthcareservice.co.uk Email: info@optionshealthcareservice.co.uk Tel: 01438 368505 / 01438 367944 Mob: 07852 497266

Life Opportunities Trust (LOT) is a registered charity, established in 1989 and registered with the Care Quality Commission. We have been providing high quality care and support services in Hertfordshire and London to people with disabilities for over 21 years.

Benefits of choosing LOT

Home Care Service Our Home Care Service supports individuals in their own homes, helping them to maintain or regain their independence. Our aim is to enable our clients to remain in their own home or simply to just be there during a period when they require support.

• Dedicated, reliable, caring, fully trained staff • Continuity of service; we can ensure that you are provided with only one or two carers under most circumstances • 24 hours on-call service and a dedicated manager who will coordinate your care and will listen and act on any of your concerns • A high quality service

For further information contact us on tel: 01923 299770 or visit www.lifeopportunitiestrust.co.uk

We can help you build your care package. Promoting independence and creating opportunities. Prime Time Care Services provide person centred care and support to people in their own homes. Our aim is to help you live as independently as possible within your own home, we do this by providing a service that can make a positive difference to your life. For more information please call us now.

Prime Time Care Services

A Specialist Care Provider

T: 01923 801 818 M: 07977 287 555

Address: Suite 2D, Second floor Southgate House, St George’s way, Stevenage, Hertfordshire, SG1 1HG

E: watford.socialcare@primetime.co.uk W: www.primetime.co.uk/socialcare

Home care providers continued Medow Care Services Limited Hatfield AL10 0RS Tel: 01707 271512

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Murdock Care Services Tring HP23 5ED Tel: 01442 824137 OP D PD LDA MH SI YA AD

National Autistic Society – Community Services Hemel Hempstead HP3 0DF Tel: 01442 247046 LDA Novus Care Watford WD18 8PH Tel: 01923 252401

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Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Oasis Lodge Domiciliary Care Services Potters Bar EN6 3HE Tel: 01707 659809 LDA YA

Scott House Hertford SG13 8WA Tel: 01992 550427

Omer Care LTD Hitchin SG4 8XG Tel: 01438 820999

Social Care Consortium Bishops Stortford CM23 4JF Tel: 0208 221 4511

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Options Health Care Services Limited Stevenage SG1 1HG Advert page 15 Tel: 01438 368505 OP D PD LDA MH SI YA AD Out and About Hemel Hempstead HP2 4TF Advert page 13 Tel: 01442 531171/2 OP D PD LDA MH SI YA Partners in Support Ltd Stevenage SG1 2AD Tel: 01438 746243

LDA

Plan Care Welwyn Garden City AL7 2BH Tel: 01707 396605 OP D PD LDA MH SI YA AD Portfolio Homecare Ware SG12 9PY Tel: 01920 444040

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Prime Time Recruitment Ltd Watford WD17 2DN Advert page 15 Tel: 01923 801818 OP D PD LDA MH SI YA AD Professional Nursing Services Ltd Bishops Stortford CM23 2LD Tel: 01279 507077 OP D PD LDA SI YA R4R Home Care Services Ltd Watford WD18 7FR Tel: 01923 239400 OP D PD LDA MH SI YA Raphaels Home Care Limited St Albans AL1 4AP Tel: 01727 568756

Saga HomeCare Hatfield AL10 8HU Tel: 0800 068 8535

Advert page 9 OP D PD LDA MH SI YA

Saga HomeCare Hitchin SG5 1HX Tel: 0800 068 8535

Advert page 9 OP D PD LDA MH SI

Southern Family Care Ware SG12 8HG Tel: 01920 871414

PD LDA YA

OP D PD LDA YA

OP D LDA MH SI YA AD

Spring House Hatfield AL10 9JP Tel: 01707 257733

LDA

St Elizabeth’s Domiciliary Care Agency Much Hadham SG10 6EW Tel: 01279 844422

LDA

SureCare (St Albans & The Dacorum) St Albans AL2 1JG Tel: 01727 828203 OP D PD LDA MH YA Timberlea (Dom Care) Watford WD19 6HW Tel: 0208 421 5395

OP PD LDA MH YA

UK International Nursing Agency Ltd Dom Care Radlett WD7 8JX Tel: 01923 855856 OP D PD LDA MH SI VKL Transport Services Ltd Borehamwood WD6 1EB Tel: 0208 381 6254 OP D PD LDA MH SI YA AD Walsingham, 1–2 Ashley Close Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YA Wilnash Care Ltd Potters Bar EN6 5BL Tel: 01707 830037

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Woodland House St Albans AL4 9LQ Tel: 01727 850600

OP D PD LDA MH SI YA

Sagecare Limited Welwyn Garden City AL7 1JG Tel: 01707 332337 OP D PD LDA MH SI YA AD

Wrixon Care Services Ltd Broxbourne EN10 7PY Tel: 01992 442244

Sagecare Nursing Agency Welwyn Garden City AL7 1JG Tel: 01707 332337

Your Life (Royston) Royston SG8 5FF Tel: 01823 448150

OP D PD YA

OP PD SI

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

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• Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite Support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more... Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help. HomeInstead Instead is in part (YOUR part of a national organisation Home of aOFFICE) nationalis organisation rapidly building a rapidly building a reputation as one of the UK’s leading care companies reputation as one of the UK’s leading care companies allowing allowing older people to continue living in their own homes. older people to continue living in their own homes.

Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. For us, nothing is more important than providing a convenient and reliable care solution that works for everyone in your family. From just a couple of hours a day, to full time care, our service is available 24 hours a day, seven days a week.

Bishops Stortford & Hertford: 01279 721443 Hemel & Chilterns: 233599 Hemel Hempstead & Chilterns:01442 01442 233599 Luton & Central Bedfordshire: 01582 742275 St. Albans: 01727 895941 St. Albans, Harpenden & Radlett: 01727 895941 Welwyn & Hatfield: 01707 240650 Watford: 01923 Watford: 01923 250513250513

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Support for carers If you are a carer or are being cared for by another person, and are eligible, Health and Community Services may be able to help you to have a short break. This could mean someone coming in to your home to take over the support of the person you care for in the home for a limited period, or a short stay being organised in a care home. If you are a family carer, looking after your spouse, partner, parent, friend or relative, you may be entitled to assistance from social services. Ask Health and Community Services for a Carer’s Assessment and, depending on the type and level of support you give to the person you are caring for, their needs as an individual and your needs; you may get extra support. As part of your Carer’s Assessment we will give you an emergency card with a unique number so if you physically can’t tell us or anyone else what needs to happen, or are too distressed to remember, we can still find all the details you have given us previously. Hopefully having this card will give you peace of mind. That emergency may never happen, but if it does we can get hold of the people you want to help you, when you really need them. Moving and handling the person you are caring for may be physically difficult for you; it should be done correctly to prevent injury to either yourself or the person you are caring for. Carers in Hertfordshire offer back awareness training for carers. Health and Community Services has produced a back awareness DVD aimed at carers. To order your free copy please call 01438 844111. Carers in Hertfordshire Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. They give support and information to unpaid family and friends who look after someone. They provide the space for you to discuss practical and emotional concerns around caring and opportunities to share experiences with others. Carers in Hertfordshire Tel: 01992 586969 Fax: 01992 586959 Web: www.carersinherts.org.uk

Crossroads Care Crossroads aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for. Crossroads Care Hertfordshire North Tel: 01462 455578 (8am – 5pm) Fax: 01462 452714 Crossroads Care Hertfordshire South Tel: 0208 213 3190 (9.30am – 5.30pm) ‘Book Your Own Breaks’ Launched in 2010, ‘Book Your Own Breaks’ is an online booking service for carers developed by social enterprise, ‘Slivers of Time’. It is a flexible and stress-free way to book a break from your caring responsibilities. Using the web and a mobile phone, you can arrange care cover without having to handle money or deal with paperwork. The service can be accessed by people who purchase care privately as well as those who receive support from the local authority. To start you must login using a username and password you can easily create online. You then choose a time you want to book a care worker. The system shows a list of care workers in your area who are available at that time. You can also click on each care worker’s profile and read about them. You then request the one you have chosen. The system automatically sends a text to the care worker who will confirm the booking by text. ‘Book Your Own Breaks’ To find out more Web: www.bookyourownbreaks.com Email: admin@bookyourownbreaks.com Tel: 01462 455 578 or 0208 238 7798. ‘Breakaway for Carers’ This is a free service which enables people who look after a dependent adult to have a break by arranging for a volunteer to take over for a few hours. ‘Breakaway for Carers’ volunteers provide companionship for older or disabled people while you go shopping, enjoy time with friends or family or have a couple of hours to yourself. They are fully trained and vetted by Health and Community Services and have experience of looking after older

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Support for carers continued or disabled people or people who are confused or have dementia. Volunteers do not undertake personal care, although they will escort people to and from the toilet. They are not able to do any lifting or housework, but will make snacks and drinks.

‘Breakaway for Carers’ Web: www.hertsdirect.org/carers to find out more about becoming a volunteer and to download an application pack or register.

Continuing care This is the name given to the care needed by an adult who requires continuing help to manage their daily life because of illness, disability or an accident. Continuing NHS healthcare is provided if you have extensive healthcare needs. This is free of charge. A National Framework has been drawn up by the government that sets out the level of need that decides if someone is eligible for Continuing NHS healthcare.

You can ask for an assessment by health and social care professionals if you think you may be eligible for either continuing NHS healthcare or continuing NHS health and social care. They will visit to discuss with you how your needs might be best met. Your support will be reviewed after three months and then once a year, but if your needs change, your care and/or funding arrangements will change to meet them.

Housing with care Flexicare housing in Hertfordshire (extra care) Flexicare housing is Hertfordshire’s version of extra care, schemes where people rent their own flat, but have access to care and support as and when they need it over 24 hours a day. Because it meets a wide range of needs, Flexicare is a positive choice for people with a range of needs, from those starting to need a little help with physical or memory problems, to those who are seeking an alternative to residential care. Tenants are assessed by Hertfordshire County Council for their ability to contribute to costs, so these are in line with cost for home care, and for those with higher needs they are considerably less than residential care. Because care is available 24 hours a day flexicare can relieve a lot of stress for family carers and tenants - even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs. A flat or bungalow in a flexicare housing scheme

will have up to two bedrooms and many are spacious enough for wheelchair users. There are also communal facilities and social activities. Flexicare housing may suit you if you: • are finding it hard to cope in your existing accommodation; • are already receiving home care services; • have unpredictable care needs; or • have few care needs now but want to prepare for the future. For further details about flexicare housing Web: www.hertsdirect.org Call Health and Community Services on: 0300 123 4042.

Visit www.carechoices.co.uk for further assistance with your search for care

Flexicare housing schemes in Hertfordshire: Broxbourne • Emmanuel Lodge, College Road, Cheshunt • Wormley Court, Macers Lane, Broxbourne Dacorum • Evelyn Sharp House, Field Rd, Hemel Hempstead East Herts • Bircherley Court, Railway St, Hertford • Calton Court, Windsor Drive, Hertford • Parkside, Vicerons Place, Bishops Stortford Hertsmere • Fountain Court, Brook Road, Borehamwood • Collins Court & Storey Court, Meadow Way, Bushey North Herts • Andersons House, Florence Street, Hitchin • Robert Humbert House, Rushby Mead, Letchworth

• Temple Court, Woodland Way, Baldock • Mary Barfield (dementia specialist), Rochester Way, Royston • Peter Sell House, Desborough Road, Hitchin • Tabor Court, Beech Hill, Letchworth Stevenage • Silkin Court, Campkin Mead, Stevenage Watford • Rutland Lodge, Nascott Road, Watford • Dale Court, High Road, Leavesden • Lincoln Court, Haines Way, Leavesden Welwyn Hatfield • Chilton Green, Panshanger, Welwyn Garden City • Swan Field Court (dementia specialist), School Lane, Welwyn • Woodside House, Bridge Road, Welwyn Garden City

Sheltered (or retirement) housing This housing is designed to provide independence within a secure and friendly environment. The scheme manager is a source of support and flats are designed to meet the needs of older people. Several housing associations manage schemes in the county. In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built

especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. After your needs have been assessed, you will still be able to receive care in the home if required. Contact your local district or borough council for further information.

Care homes and specialist services All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC which reports on its findings. When selecting a care home or home care agency it is essential to discuss the type of care they provide and whether they can meet

the specific care needs of the individual. The CQC website is a valuable source when choosing a care organisation and will list past inspection reports (visit www.cqc.org.uk). Further information about the CQC can be found on page 26.

Types of care home There are two types of care home: Care homes offering personal care only Subject to a needs assessment and meeting eligibility criteria, a care home offering only personal care may be the best option if your needs cannot be met in the

community. Personal care includes bathing, feeding, dressing and help with moving and must be paid for if your capital/savings exceed £23,250. Care homes with nursing If you think you require nursing care you will need a

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Types of care home continued visit to be assessed. The visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution, you will be given information to help find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly. However, personal

care is chargeable. You can contact the Nurse Care Management Teams for your area at your local Primary Care Trust (PCT). You may be eligible for continuing healthcare funding if you have extensive and ongoing nursing needs. Your assessor will discuss this with you. See pages 24 and 25 for more information on paying for your care.

Care homes checklist

When considering potential care homes, consider the following questions:

First impressions

• Are there smoking and non-smoking areas?

• Are staff warm, friendly, polite, clean and respectful?

• What arrangements are there for religious observance? For example are places of worship nearby or is there a prayer room?

• Do the residents seem happy, active and sociable? • Does the home feel homely and welcoming? • Is the home fresh, clean and comfortably furnished?

• Can you handle your own money? • Does a hairdresser or chiropodist visit?

Accomodation

• Does the home provide its own transport?

• Are bedrooms single or shared? Is there a choice?

• Do staff have appropriate language skills/ knowledge?

• Can you decorate and arrange your own room? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Can you control the heating in your room? • Can you lock your room or is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there both adapted showers and baths? • Does the home have the right adaptations and equipment to meet your needs? • Are all areas safe and accessible, for example for wheelchair users? • Is there adequate provision for sight or hearing difficulties? • Are the grounds or gardens attractive and quiet?

Life within the home • Are there any rules and restrictions, for example going out or returning? • Can you choose when to get up and retire every day?

• Are the staff formally trained? • Is there an adequate number of staff on duty day and night? • Are visitors welcome at all times? Can they stay overnight? • May your visitors join you at meals? • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs including any cultural or religious needs? • Can you have snacks or drinks any time? In your room? • Can you continue to pursue your hobbies? • What activities and entertainment are organised? • Are outings and holidays arranged? At what cost?

Fees and contract terms • How much are the fees? Do they cover all services available? • Under what circumstances will the fees alter?

• Are residents involved in decisions on life in the home?

• Can you retain your own room if away?

• Can you make and take phone calls in privacy and comfort?

• Will you be given a statement of terms on admission?

• Is alcohol served or permitted?

• Can you have a short-stay or trial period? • Are all procedures, such as for complaints, clearly explained?

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist care services Support and care services for people with special needs offer a range of options aimed at maintaining their independence by living in their own homes and communities. Learning disability If you are considering moving out of your family home, there are a number of options that could be explored considering the support you need. You may want to have your own flat with support. There is also the option of supported living, where you can either live alone or share a property with other people with support provided for all. Support can include learning independent living skills like cooking, cleaning and money management as well as help with health needs. Any of these options can often give you greater independence and choice. There are other alternatives too such as Adult Placement or Shared Ownership schemes that could be considered. You can learn more about these through Health and Community Services. An important change affecting people with learning disabilities is the introduction of personal budgets (explained on page 8), putting people at the centre of how they choose and pay for their support.

This may be in their own flat or house, a supported living scheme or, if needed, a care home with or without nursing that specialises in this type of care. Support for people with learning disabilities often needs to be specialist e.g. for people with autism, challenging behaviour or dementia. A good service will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Care managers, social workers and community nurses from Health and Community Services, who specialise in learning disability, will be able to give you information to enable you to make the right choices. Physical disability Following an assessment of your needs, you may be eligible for help from Health and Community Services, including a personal budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you. Day support services are available to assist and support people to take part in activities, meet with others and regain their confidence. Day services range from sheltered work to leisure activities, as well as individual provision.

Successful transitions to supported and independent living We have a proven track record of clients making successful transitions through our care pathway Secure Hospital

Residential

Supported Living

Brookdale Care has developed a reputation for achieving positive results for clients with Autism, Learning Difficulties and mental health needs. Staff are specially trained to work with clients who were previously vulnerable in the community, experiencing high levels of anxiety or exhibiting challenging needs, we have seen: • Confirmation of diagnosis, needs, abilities and risks • Improved understanding of self and condition resulting in a reduction of anxieties and challenging behaviour • Positive engagement with therapeutic intervention • Development of independent living and social communication skills • Improved self confidence and feelings of self worth. Enabling the client to step down to less secure accommodation. 7200 Brookdale Ad 180x130.indd 1

Advice for older people

Independent Living To find out how we can support your autistic clients please contact us on 01707 646 646 www.brookdalecare.co.uk

21/09/2012 15:34

Helping you to Choose and Pay for care • 0800 38 92 077

Specialist care services continued A short break away from home can provide a welcome change for yourself and anyone caring for you. The respite care might also be provided in your own home (through a ‘live-in’ carer). The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not-forprofit sectors as well as by Health and Community Services. Help at home with personal care is available during the day and night, 7 days a week. There are also private agencies offering help at home with personal care and housework. See page 9 for more information. Dementia As it can be best for the person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. Health and Community Services can provide access to: home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day care centres and respite care. These services can be provided directly by registered providers to those who do not require financial help from Health and Community Services, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service. If you are considering a specialist care home, remember it should be able to maintain and improve your quality of life. Depending on the degree of the dementia, you should be able to live in a care home that offers quality personal care and person-centred care. It’s important to consider homes that provide nursing care in case your condition deteriorates and you require a higher level of care. Many care homes offer specialist units with experienced nursing staff and facilities adapted to the needs of residents with dementia. People with dementia can benefit from a range of group or individual therapies involving social interaction and mental stimulation, including reminiscence. Activity co-ordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the behaviour of the person with dementia can also be beneficial and trained staff can offer this service within many care establishments.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 21. Residents The best indication of a good home is that the residents appear happy and responsive.  Are there rummage boxes around the home to stimulate residents? Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check:  There is adequate signage and cues for different parts of the home such as dining room and bathroom.  The home’s policy about locking external doors. Bedrooms You may want to find out whether the person with dementia can have a single room and whether:  Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. Activities Residents should be stimulated without feeling stressed.  Are reminiscence activities available?  Are residents able to compile memory boxes?  Do staff compile life story books including photographs and mementoes? Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.  Do they have any training and experience in dementia care?  Will the person with dementia have a member of staff particularly responsible for their care?  Is there a member of staff you can talk to about your own worries about the person with dementia? Manager/head of home A manager who is caring as well as efficient can make all the difference to a home.  Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?  Is there a full assessment at home before a resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for residential care Self-funding advice If you have more than £23,250 in capital or savings you will have to pay for any care services you require, although if you need care in your own home or are considering moving into a care home, you still qualify for a Social Care Assessment by Health and Community Services. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below £23,250 as a result of paying for care, Health and Community Services may then help you with the cost. If you are moving into a care home, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard This applies if: • your former home is included in your financial assessment • your other capital is less than £23,250, and • your income is not enough to meet your care home fees. Health and Community Services will help with the cost during the first twelve weeks of permanent care in a home, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period. Deferred payment agreements After the twelve-week property disregard period, Health and Community Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

the day and night. Everyone who needs care can, and should, claim Attendance Allowance. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not meanstested. This is paid directly to the home. What if you run out of money? If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Health and Community Services well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they will contribute towards your care. If the home you have chosen charges more than Health and Community Services will pay, you must find someone to pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. Alternatively, you may have to find a cheaper home. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £51.85 a week if you need care by day or night, and at the higher rate of £77.45 a week if you need care during

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included in the assessment of your capital unless one of the following still lives there: • Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner) or • A relative who is over 60 or disabled or • A child under 16 who you, or a former partner, are responsible for. No... Your local authority will contribute financially towards your care costs after they have carried out an assessment of your care needs. How much? You will need to ask Health and Community Services for a Social Care Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Health and Community Services will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Your choice of care home will be limited to those that accept your local authority’s funding level. If you want to choose a more expensive home you would have to arrange for a third party – such as a family member or charity – to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250. Yes... Ask Health and Community Services for an assessment. Any care homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, your local authority can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold. Whatever your circumstances: Remember: • It is just your own financial circumstances that are assessed, not your partner’s • Your assessment will be made up of two elements, a care needs assessment and a financial one • A care home with nursing will generally be more expensive than a care home providing personal care only. Consider claiming: • Income Support or Employment and Support Allowance (ESA) if under women’s pension age • Pension Credit if over women’s pension age. Definitely claim: • Attendance Allowance, worth £51.85 a week.

Care fees in Hertfordshire If you, or someone you know would like information about paying for residential and nursing home care arranged by Hertfordshire Health and Community Services just visit our website at www.hertsdirect.org or call the customer service centre. You can find the county council’s Money Advice Unit factsheet on paying for care at: www.hertsdirect.org/benefits. PLEASE CONTACT 0300 123 4041/2 FOR INFORMATION ON HERTFORDSHIRE COUNTY COUNCIL’S CONTRIBUTION TO CARE FEES.

Calls to all of our numbers starting 0300 will be charged at no more than the national rate for 01 or 02 numbers and will count towards inclusive minutes in a mobile phone contract. Tel: 0300 123 4041 Textphone for deaf and hard of hearing people only. The lines are open from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays. A team of advisers are able to answer most enquiries, if not you will be put in touch with staff in your local office.

Some of the figures mentioned here may change over the life of this Directory. Visit www.carechoices.co.uk for further assistance with your search for care

Third party payments If the care home you eventually choose costs more than the rate Health and Community Services will contribute, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’. Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an

agreement formalising the arrangement. It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from Health and Community Services immediately. As the financing of care is a complex area, you are advised to contact Health and Community Services for specific advice and individual guidance and/or to seek your own independent financial advice.

Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers are now registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC holds and publishes up to date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and

safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk. The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission Citygate, Gallowgate , Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report and its star rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Report abuse or neglect of a vulnerable adult A vulnerable adult is any person aged 18 years or over • who is or may be in need of community services because of mental or other illness, disability or age, and; • who is, or may be, unable to take care of themselves against significant harm or serious exploitation.

• You can also share your concerns with a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse who will be able to offer advice and support. For more information on safeguarding vulnerable adults please visit our web pages www.hertsdirect.org.

Abuse and neglect is a violation of an individual’s human and civil rights and may consist of a single act or repeated actions. It may be physical, sexual, financial, psychological or institutional, or may relate to neglect or discrimination. If you have concerns that a vulnerable adult is being abused or neglected • Call Health and Community Services (including out of hours): 0300 123 4042 • If there is a danger to life, a risk of injury or a crime is taking place, call the Police by dialing 999 • If the vulnerable adult is living in a registered care home or receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161.

Compliments, comments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Providers are required under the National Minimum Standards to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 26 for contact details. If Hertfordshire County Council has arranged your care, you can make a comment about the service you have received, or a complaint, or pay a compliment to Health and Community Services. All views are welcome – both positive and negative. Health and Community Services keeps a record of the improvements needed and monitors its progress in achieving these improvements. You can also tell Health and Community Services what you think at any time by leaving your comments online at www.hertsdirect.org/hcs or write to: Health and Community Services Complaints Team CHO118, Room 164, County Hall, Pegs Lane, Hertford, Hertfordshire SG13 8DF

Visit www.carechoices.co.uk for further assistance with your search for care

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/ or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of

managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Mental capacity People’s capacity to make decisions for themselves is sometimes impaired by illness, accident or age related memory loss. The Mental Capacity Act 2005 allows people to prepare for such a time. It also lays out the way capacity should be assessed and how decisions should be made in the best interests of people who are unable to make their own decisions. The Act says that a person lacks capacity if, at the time a decision needs to be made, he or she is unable to make the decision because of an impairment of, or a disturbance in the functioning

of, the mind or brain. This could be people with dementia, learning disabilities, mental health problems, stroke or head injuries. The Act also gives people with capacity the opportunity to prepare for a time when they may lack capacity to make their own decisions. In addition, it makes provision for people to make an Advanced Decision to Refuse Treatment. More information about the Mental Capacity Act 2005 and how to plan for the future can be found on the NHS Choices website www.nhs.uk and type ‘mental capacity act’ into the search box.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Useful contacts Local useful contacts Age UK Dacorum

Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: informationofficer/secretary@ ageconcerndacorum.org.uk Website: www.ac-communities.org.uk/dacorum/

Age UK Hertfordshire

Age UK Hertfordshire works with and for older people in the county of Hertfordshire. 4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1TS Tel: 01707 323272 Info Line 0845 601 3446 (local call rate) Web: www.acherts.org.uk

Alzheimer’s Society

The leading UK care and research charity for people with dementia, their families and carers. Bishop’s Stortford – Tel: 01279 508448 Dacorum – Tel: 01442 260088 North Herts and Stevenage Branch – Tel: 01462 433999 St Albans – Tel: 01727 812035 Watford and District – Tel: 01923 251175 Welwyn and Hatfield – Tel: 01707 265326

Carers in Hertfordshire

Providing quality services to all carers in Hertfordshire. Web: www.carersinherts.org.uk Dacorum, St Albans, Harpenden, Watford and Three Rivers – Carers in Hertfordshire 22a High Street, Hemel Hempstead HP1 3AE Tel: 01442 253344 west.team@carersinherts.org.uk Hertsmere, Royston, Buntingford, Bishops Stortford and South East Herts The Red House, 119 Fore Street, Hertford, Hertfordshire SG14 1AX Tel: 01992 586969 North Herts, Stevenage, Welwyn and Hatfield Suite 5, 30 Bancroft, Hitchin SG5 1LA Tel: 01462 456660

Hertfordshire Action on Disability

Helping disabled people in Hertfordshire. Tel: 01707 324581 www.hadnet.org.uk

Hertfordshire County Council County Hall Pegs Lane Hertford SG13 8DQ Tel: 0300 123 4042

Hertfordshire Generic Advocacy Services North Team Carol Warren House 551 Lonsdale Road Stevenage SG1 5DZ Tel: 01438 740162 www.pohwer.net

Hertfordshire Generic Advocacy Services South Team Hertlands House Primett Road Stevenage SG1 3EE Tel: 01438 846010

POhWER

An independent advocacy agency. Web: www.pohwer.net

NHS Hertfordshire

NHS Hertfordshire is the name for Hertfordshire Primary Care Trust (PCT). It is the local NHS and responsible for arranging healthcare for everyone who lives in Hertfordshire. Tel: 01707 390855 Web: www.hertfordshire.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

National useful contacts Action on Elder Abuse (AEA)

Friends of the Elderly

Age UK

IndependentAge

Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Web: www.elderabuse.org.uk (the new, combined, Age Concern and Help the Aged) National helpline: 0800 169 6565 Web: www.ageuk.org.uk

Association of Charity Officers

A national umbrella body for benevolent charities. Tel: 01707 651777 Web: www.aco.uk.net

British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 01562 723 010 Web: www.bild.org.uk

Carers UK

The voice of carers. Tel: 020 7490 8818 Web: www.carersuk.org

Counsel and Care

Advice and help for older people. Tel: 0845 300 7585 Web: www.counselandcare.org.uk

Elderly Accomodation Counsel

Help older people make informed choices about meeting their housing and care needs. Free advice line: 0800 377 7070 Web: www.housingcare.org

FirstStop Advice

Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Care Advice Line: 0800 389 2077 Finance Advice Line: 0800 310 2011 Web: www.firststopadvice.org.uk

A charity that supports older people who have a range of practical needs. Tel: 020 7730 8263 Web: www.fote.org.uk Pledges to tackle social isolation by getting older people online and supporting them in their homes. Tel: 020 7605 4200 Web: www.independentage.org.uk

National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 020 7078 9375 Web: www.napa-activities.co.uk

Pension Service, The

Provides information about pensions and other pensioner benefits. Benefit enquiry line: 0800 88 22 00 Web: www.dwp.gov.uk

Registered Nursing Home Association (RNHA)

Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Web: www.rnha.co.uk

Relatives and Residents Association, The

Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 020 7359 8136 Web: www.relres.org

United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 020 8288 5291 Web: www.ukhca.co.uk

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is being arranged by your local authority, they will still be responsible for your care fees, even if you choose a care home

in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Out-of-county care continued your chosen region. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. Details of organisations that can offer advice are listed on page 29.

If you are looking for care in Essex or Cambridgeshire, Care Directories for both counties are available from the publishers Care Choices. Please call 01223 207770 to request copies or view them online at: www.carechoices.co.uk.

Independent advice line This Directory’s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Hertfordshire Care Providers Association (HCPA) Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire. We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people. With the right training, staff can offer personcentred activities that are stimulating and fun. We are proud of our activities project funded by Hertfordshire County Council which aims to put a fully trained activities organiser in every care home in the county. Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives. HCPA has excellent partnership links to the local authority, NHS and representatives of the Hertfordshire Care Providers Association attend regular strategic and liaison meetings with Health and Community Services, to discuss and review

contracts, procedures and other issues, as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future. We set up a memorandum of understanding with the local authority over four years ago and our relationship has gone from strength to strength enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues. We also act as a hub for funding in the county which enables us to ensure that there is a fully trained workforce offering the best of care with the most upto-date practices, and celebrate excellence in care by hosting the annual Hertfordshire Care Awards. We are happy to engage with any new care provider or member of the public and will be delighted to offer you support. We look forward to hearing from you on 01707 536020 or on admin@hcpa.info. HCPA Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

in partnership with

Visit www.carechoices.co.uk for further assistance with your search for care

Care provider listings Service User Bands The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Following an inspection, each care provider is given a report on how it meets essential standards of quality and safety. Reports can be viewed on the website: cqc.org.uk CQC use the following categories to describe what service user bands care providers can cater for:

OP Older people (65+)

MH Mental health

Sensory impairment

PD Physical disability

Younger adults

LDA Learning disability, autism

AD People who misuse alcohol and drugs

Dementia

Broxbourne care homes Brent Cottage Admirals Walk Hoddesdon EN11 8AB Tel: 01992 467450 Cromwell Avenue, 9 Cheshunt EN7 5DJ Tel: 01992 622032

LDA

Lammasmead 61 Lammasmead Wormley Broxbourne EN10 6PF Tel: 01992 421020 LDA

LDA

Newgrange Residential Care Home Cadmore Lane Cheshunt EN8 9JX Tel: 01992 642449

OP D

Fourfields Rosedale Way Flamstead End Cheshunt EN7 6HR OP D PD Tel: 01992 624343 Advert page 39

Old Grange College Road Cheshunt EN8 9LT Tel: 01992 633694

Grange Care Services Limited 27 Flamstead End Road Cheshunt EN8 0JA Tel: 01992 638591 LDA YA

RoseVale, 15 Hoddesdon EN11 8NR Tel: 01992 443189

Haslewood Avenue, 1 Hoddesdon EN11 8HT Tel: 01992 479171

St Catharine’s Care Home 24 St Catharine’s Road Broxbourne EN10 7LE Tel: 01992 462224

PD LDA

Hollies, The 11 St Catherine’s Road Broxbourne EN10 7LG OP D Tel: 01992 445044

LDA YA

OP D PD LDA SI

Westmeade 69 Westmeade Close Cheshunt EN7 6JR Tel: 01992 629963

OP D

LDA

Broxbourne care home with nursing Kingfisher Nursing Home Emmanuel Lodge College Road Cheshunt EN8 9NQ Tel: 01992 627939 OP PD OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs See above for enlarged key to client groups

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Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

OAK CARE LTD

Friars

• Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost •

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Friars Mead provides residential care of the highest standard, providing personal care to 26 elderly residents. We also offer weekly doctor visits, a hairdresser and regular visits from the optician, chiropodist & dentist For further information or to arrange a visit:

Oak Tree Manor 2 Chene Drive, Off Waverley Road, St Albans, Herts AL3 5QP Telephone: 01727 832393

Cherry Tree Manor 8 Great Road, Hemel Hempstead, Herts HP2 5LB Telephone: 01442 217621

Email: oak.care@virgin.net

Web: www.oakcareltd.co.uk

Registered Charity No. 22428R

Looking

Abbeyfield Hertfordshire Residential Care Society Friars Mead, Rockcliffe Avenue, Kings Langley, WD4 8DR Tel: 01923 270304 Email: friars.mead@btopenworld.com Website: www.friarsmead.com

DUNSLAND HOUSE Small and friendly home

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Dunsland House is a large Victorian family house now modified to suit the current needs of a modern Care Home.

5 Shrublands Road Berkhamsted Hertfordshire HP4 3HY Telephone: 01442 866703 Fax: 01442 862559 Email: dunslandhouse@aol.com www.dunslandhouse.co.uk

Advice for older people

It is situated centrally and within walking distance of the historic town of Berkhamsted. The accommodation consists of spacious rooms particularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

Dacorum care homes Adeyfield Road, 39 Hemel Hempstead HP2 5DP Tel: 01442 251840

OP PD LDA YA

Green Lane, 17 Leverstock Green Hemel Hempstead HP2 4SA Tel: 01442 230384 LDA YA

Ashley Close, 1–2 Bennetts End Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YA

Advert outside back cover Highview Lodge Cherry Orchard Gadebridge Hemel Hempstead HP1 3SD Tel: 01442 239733 OP D PD SI

Ashlyns Care Home Chesham Road Berkhamsted HP4 2ST Tel: 01442 870565

OP D PD

Jasmine House 41 Hillfield Road Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YA

Cherry Tree Manor 8 Great Road Adeyfield Hemel Hempstead HP2 5LB OP D PD Tel: 01442 217621 Advert above

Lime Tree Manor Residential Home 171 Adeyfield Road Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

Dunsland House 5 Shrublands Road Berkhamsted HP4 3HY Tel: 01442 866703 Advert above

Lodge Care Home, The 5 Broad Street Hemel Hempstead HP2 5BW Tel: 01442 244722

Follybridge House Bulbourne Road Tring HP23 5QG Tel: 01442 828285 Friars Mead Rockliffe Avenue Kings Langley WD4 8DR Tel: 01923 270304 Advert above

OP D

LDA YA

Mountbatten Lodge Old Crabtree Lane Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 39 OP D PD

Nascent House London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366 AD

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Dacorum care homes continued Queensway House Jupiter Drive Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 41

OP D

St Joseph’s Care Home Aylesbury Road Tring HP23 4DH Tel: 01442 823159

OP D

Quince House 77 Adeyfield Road Hemel Hempstead HP2 5DZ Tel: 01442 248316 LDA YA

Sybden Pipers Hill Great Gaddesden HP1 3BY Tel: 01442 269986

Robin Hood House Nettleden Road Little Gaddesden HP4 1PL Tel: 01442 842759

OP D

Tewin Road, 1 Leverstock Green Hemel Hempstead HP2 4NU Tel: 01442 214796 PD LDA

LDA

Westbrook House Cupid Green Lane Hemel Hempstead HP2 7GH Tel: 01442 264965 LDA

Rose, The 192 Fletcher Way Hemel Hempstead HP2 5SA Tel: 07983 329447

LDA YA

St Agnell’s House Cupid Green Lane Hemel Hempstead HP2 7HH PD LDA Tel: 01442 215805

Dacorum care homes with nursing Alexandra Care Home 46 Alexandra Road Hemel Hempstead HP2 5BP Tel: 01442 246775 Advert inside back cover OP D YA Kilfillan House Nursing Home Graemesdyke Road Berkhamsted HP4 3LZ Tel: 01442 877115

OP PD

St Paul’s Care Centre Long Mimms Hemel Hempstead HP2 5XW Tel: 01442 229170 OP D PD

Berkhamsted Castle Ruins

East Hertfordshire care homes Ambleside Wengeo Lane Ware SG12 0EQ Tel: 01920 460415 Apton Road, 34 Bishops Stortford CM23 2SN Tel: 01279 755656

OP PD LDA YA

LDA

Belmont View Hailey Lane Hailey Hertford SG13 7PB Tel: 01992 450304 Advert page 39 OP D PD LDA Church Road, 7 Bengeo Hertford SG14 3DP Tel: 01992 501266

LDA

Advert outside back cover Ashwood New Road Ware SG12 7BY Tel: 01920 468966 OP D PD SI

Elmhurst Windhill Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 39

Beane River View 1 Beane View Port Vale Hertford SG14 3UD OP D PD Tel: 01992 503619 Advert page 39

Highfield Care Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert inside back cover

OP D LDA

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Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

ST. ELIZABETH’S C A R E

H O M E

W I T H

Elizabeth’s

N U R S I N G

adult care

Caring for people with epilepsy, autism and other complex needs since 1903.

Set in safe and spacious grounds, St. Elizabeth’ s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person-centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice.

www.stelizabeths.org.uk

St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

East Hertfordshire care homes continued Hillview Care Home 17 Collett Road Ware SG12 7LY Tel: 01920 469428

South Road, 38 Bishops Stortford CM23 3JJ Tel: 01279 461131

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Isabel Court 1–6 Isabel Court Walton Road Hoddesdon EN11 0LQ Tel: 01992 468652 LDA

Vale House Stabilisation Services 43 Cowbridge Hertford SG14 1PN Tel: 01992 553173

Libury Hall Great Munden Ware SG11 1JD Tel: 01920 438722

Ware Road, 49 Hertford SG13 7ED Tel: 01992 501288

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Popis Gardens, 1 & 2 King George Road Ware SG12 7DU Tel: 01920 485030 OP PD LDA MH

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Willowthorpe Care Home High Street Stanstead Abbotts SG12 8AS Tel: 01920 871811

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East Hertfordshire care homes with nursing Ashview Nursing Home Ware Road Widford Nr Ware SG12 8RQ Tel: 01279 842458

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Jacob’s Neurological Centre High Wych Road High Wych Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA

Broad Oak Manor Nursing Home Broad Oak End Bramfield Road Hertford SG14 2JA Tel: 01992 551900 OP

Nightingale Nursing Home 85 New Road Ware SG12 7BY Tel: 01920 463123

Conewood Manor Nursing Home 60 Dunmow Road Bishops Stortford CM23 5HL Tel: 01279 657933 OP D

Premier Court Residential & Nursing Home Thorley Lane East Thorley Bishops Stortford CM23 4BH Tel: 01279 758585 OP D MH

Gardens Neurological Centre High Wych Road Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA

St Elizabeth’s Care Home with Nursing Perry Green Much Hadham SG10 6EW Tel: 01279 843451 Advert above

Highfield Care Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert inside back cover

Westgate House Care Centre Tower Road Ware SG12 7LP Tel: 01920 426100

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Welwyn Hatfield care homes Acacia Mews St Albans Road East Hatfield AL10 0FJ Tel: 01707 278160 Advert page 37 Blossom House 134 Auckland Road Potters Bar EN6 3HE Tel: 01707 659809

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Kingsley Court 77 The Causeway Potters Bar EN6 5HL Tel: 01707 662299

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Mayfair Lodge The Walk Potters Bar EN6 1QN Tel: 01707 871800 Advert page 39

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Meadows Short Break Centre, The 19–21 Grove Meadow Welwyn Garden City AL7 2BE PD LDA YA Tel: 01707 373759

Clock Tower Mews The Causeway Morven Park Potters Bar EN6 5HA Tel: 01707 662253 PD LDA

Minims, The 12 & 31 The Minims Wellfield Road Hatfield AL10 0AW OP PD LDA Tel: 01707 257098

Broadview 8 Great North Road Welwyn AL6 0PL Tel: 01438 712572

Dugdale House 1 Santers Lane Potters Bar EN6 2BZ Tel: 01707 642541

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Elizabeth House Residential Care Home Elizabeth Close Moors Walk Welwyn Garden City AL7 2JB Tel: 01707 338821 OP D Gombards 6 London Road Welwyn AL6 9EL Tel: 01438 712892 Greenacres Wellfield Close Hatfield AL10 0BU Tel: 01707 280500 Advert page 39 Heath Lodge Danesbury Park Road Welwyn AL6 9SN Tel: 01438 716180 Advert page 41 Homeside 6 Great North Road Welwyn AL6 0PL Tel: 01438 716442 Honister Ellenbrook Lane Hatfield AL10 9RW Tel: 01707 274918

Oak Cottage 4 Wilkins Green Lane Hatfield AL10 9RT Tel: 01707 269594 Advert page 37 Oasis Lodge Residential Care Home 13 Dugdale Hill Lane Potters Bar EN6 2DP Tel: 07946 253241 Sewells, 6a Welwyn Garden City AL8 7AQ Tel: 01707 321344

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Sherwood Court The Common Hatfield AL10 0NX Tel: 01707 262405 LDA

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St Andrew’s Care Home Great North Road Welwyn Garden City AL8 7SR Tel: 01707 324208 OP D

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St Audrey’s Church Street Old Hatfield AL9 5AR Tel: 01707 272264

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St Michael’s House Holwell Road Welwyn Garden City AL7 3SF Tel: 01707 320273 PD LDA St Peter’s Home 13 Louvain Way Watford WD25 7EH Tel: 01923 673305

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Hyde Valley House Hyde Valley Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 39 OP D PD

Stanborough Lodge Great North Road Welwyn Garden City AL8 7TD Tel: 01707 275917 OP

Jubilee House Care Trust (Jonquil Close) 29 Jonquil Close Welwyn Garden City AL7 3HX Tel: 01707 391113 PD LDA YA

Three Oaks Care Home Limited 14 Gwynfa Close Welwyn AL6 0PR Tel: 01438 712939

Jubilee House Care Trust (Lincoln Close) 20/21/22 Lincoln Close Welwyn Garden City AL7 2NN Tel: 01707 376460 LDA YA

Willows, The 197 Darkes Lane Potters Bar EN6 1AA Tel: 01707 595205

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Shaping the future of care homes...

Acacia Mews

Residential & Dementia Care Home | Hatfield

Acacia Mews Care Home, on St Albans Road East, opened early 2012. The home has been developed by Avery Healthcare and brings to Hatfield elder care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acacia Mews offers: • Generously proportioned bedrooms with en-suite walk-in showers, toilet & flat screen TV • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Hair salon • Enclosed garden with raised beds.

For further details or to arrange a visit please call today 01707 278160

Manager Anna Marah | www.acaciamewscarehome.co.uk | email: enquiries.acaciamews@averyhealthcare.co.uk

Looking

oak cottage Residential Care Home

for care or support?

Oak Cottage is situated in a very pleasant part of Hertfordshire and stands in its own delightful and extensive gardens. We are registered as Accommodations for People Requiring Personal Care and have 21 lovely decorated rooms, some of which are en-suite. We have fully trained staff who provide 24hr Care.

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

www.oakcottagecare.co.uk

4 Wilkins Green Lane, Hatfield AL10 9RT

info@oakcottagecare.co.uk u

01707 269594

u u

Welwyn Hatfield care homes with nursing Autumn Vale Care Centre Danesbury Park Road Welwyn AL6 9SN Tel: 01438 714491 Advert page 41 Hatfield Nursing Home Tamblin Way Hatfield AL10 9EZ Tel: 01707 255270

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Howe Dell Manor Old Rectory Lane Hatfield AL10 8AE Tel: 01707 263903 St Christopher’s Nursing Home Drakes Way Hatfield AL10 8XY Tel: 01707 274435

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Hertsmere care homes Abbey Lodge 3 Finch Lane Bushey Heath WD23 3AH Tel: 0208 421 8174

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Aldenham Road, 122 Watford WD23 2ET Tel: 01923 237770

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Baker Street, 86 Potters Bar EN6 2EP Tel: 01707 642542

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Bushey Hall Road, 29 Bushey WD23 2EE Tel: 01923 630385 Bushey Hall Road, 31 Bushey WD23 2EE Tel: 01923 219280 Celia Johnson Court Gregson Close Borehamwood WD6 5RG Tel: 0208 207 3700

Heath House Elstree Road Bushey Heath WD2 1GH Tel: 0208 901 0900 Advert page 39

Houndswood House Care Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert inside back cover OP D PD Littledene House 54 Bushey Grove Road Bushey WD23 2JJ Tel: 01923 245864

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Mead, The Castleford Close Alerton Road Borehamwood WD6 4AL OP D PD Tel: 0208 953 8573 Advert page 39

Morven House The Causeway Morven Park Potters Bar EN6 5HA Tel: 01707 662755 LDA

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Shenleybury House Ltd Black Lion Hill Radlett WD7 9DE Tel: 01923 859238

Furzehill Road, 9 Borehamwood WD6 2DG Tel: 0208 953 8401

Sunrise Senior Living Elstree Limited Edgewarebury Lane Elstree WD6 3RG Tel: 0208 236 0100

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Greenhill Care Home Waggon Road Barnet EN4 0PH Tel: 0208 449 8849

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Manor Road, 30 Potters Bar EN6 1DG Tel: 01707 663908

Forest Care Village Elstree and Borehamwood 10–20 Cardinal Avenue Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA

Ganwick House Waggon Road Barnet EN4 0PH Tel: 0208 447 1155

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Grove House & Grove Lodge 13 & 14 Norton Close Borehamwood WD6 5DW Tel: 0208 953 6443 LDA

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Theobald House 75 Theobald Street Borehamwood WD6 4SL Tel: 0208 953 1798 Villa Scalabrini Green Street Shenley WD7 9BB Tel: 0208 207 5713

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Wilton Lodge Residential Home 73–77 London Road Shenley Radlett WD7 9BW OP D PD Tel: 01923 858272

Hertsmere care homes with nursing Bushey House Beaumont 57/59 High Street Bushey WD23 1QN Tel: 0203 394 0989 Advert page 47 Cooperscroft Residential Home Coopers Lane Road Potters Bar EN6 4AE Tel: 01707 644179

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Elstree Lawns Specialist Nursing Home Barnet Lane Elstree WD6 3RD Tel: 0208 207 3255

Forest Care Village Elstree and Borehamwood 10–20 Cardinal Avenue Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA

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Accredited Providers of

Specialist Dementia Care Our aim is to ensure that people living with dementia have the freedom to be who they want to be. As an established, professional, not-for-profit organisation, we are able to offer friendly and well-trained staff in modern, homely environments that ensure our residents enjoy the care they deserve. Accredited by the County Council, we work in collaboration with the Hertfordshire Partnership NHS Foundation Trust to provide the security, stimulation and human warmth that makes a difference to people with dementia and their families.

We have specialist care homes all over Hertfordshire: Abbots Langley Margaret House

Bushey Heath Heath House

Baldock Providence Court

Cheshunt Fourfields

Bishop's Stortford Elmhurst

Harlow Tye Green Lodge

Borehamwood The Mead Buntingford Nevetts

Harpenden Willow Court Hatfield Greenacres

01707 393293

Hemel Hempstead Mountbatten Lodge

Letchworth Garden City Freeman House

Oxhey Hertford The Fairway Beane River View Pinewood Lodge Hitchin Minsden

Potters Bar Mayfair Lodge

Hoddesdon Belmont View

Rickmansworth Meresworth

Royston Richard Cox House Stevenage Jubilee Court

Watford Courtland Lodge Welwyn Garden City Hyde Valley House

St Albans Fosse House Vesta Lodge

info@quantumcare.co.uk

For information on any of our homes or our care services: www.quantumcare.co.uk

Hertsmere care homes with nursing continued Hill House Care Centre Elstree Hill South Elstree WD6 3DE Tel: 0208 236 0036

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New Court Place 99 Whitehouse Avenue Borehamwood WD6 1HB Tel: 0208 238 6990 PD LDA YA

Houndswood House Care Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert inside back cover OP D PD

Wilton House Residential and Nursing Home 73–77 London Road Shenley Radlett WD7 9BW OP D PD Tel: 01923 858272

Kestrel Grove Nursing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

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North Hertfordshire care homes Ashwood Place Sunnyside Close Hitchin SG4 9JG Tel: 01462 435135 Brickfields Cottage Hare Street Road Buntingford SG9 0AB Tel: 01763 289230 Burleigh House 41 Letchworth Road Baldock SG7 6AA Tel: 01462 893216 Advert page 42 Elmside Elmside Walk Hitchin SG5 1HB Tel: 01462 451737

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Highbury Rise 6 Highbury Road Hitchin SG4 9RW Tel: 01462 437495

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Margaret House (Barley) Church End Barley Nr Royston SG8 8JS Tel: 01763 848272

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Millcroft Royston Road Barkway Royston SG8 8BU Tel: 01763 848306 OP PD LDA YA Minsden Wratten Road West Hitchin SG5 2AU Tel: 01462 450703 Advert page 39

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Foxholes Nursing Home Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PD

Nevetts Bowling Green Lane Buntingford SG9 9DF Tel: 01763 271737 Advert page 39 OP D PD

Freeman House Radburn Way Letchworth SG6 2LH Tel: 01462 488000 Advert page 39

Osbourne Court Care Home Park Drive Baldock SG7 6EN Advert inside back cover Tel: 01462 896966 OP D PD LDA

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Gosmore Nursing & Care Centre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert inside back cover OP D PD

Providence Court Providence Way Baldock SG7 6TT Tel: 01462 490870 Advert page 39

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Guysfield Residential Home Willian Road Willian Letchworth SG6 2AB Tel: 01462 684441 Advert page 41

Richard Cox House Dog Kennel Lane Royston SG8 7AB Tel: 01763 249111 Advert page 39

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Sloe Hill Residential Care Home Mill Lane St Ippollitts Nr Hitchin SG4 7NN Tel: 01462 459978

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Halcyon Days The Old Rectory Church Lane Graveley Nr Stevenage SG4 7LU Tel: 01438 315588 Advert page 41

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Hardy Drive, 23 Royston SG8 5LZ Tel: 01763 243684

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Stamford Avenue, 28 28 Stamford Avenue Royston SG8 7DD Tel: 01763 236167 LDA MH YA

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AWARD WINNING CARING HOMES FOR OLDER PEOPLE

GUYSFIELD

Features:

Nr Letchworth, Hertfordshire SG6 2AB Located in the beautiful conservation village of Willian, just a mile to the south of Letchworth Garden City, Guysfield provides residential care for up to 50 elderly people. Originally a substantial country house built in 1884, Guysfield has been sensitively converted and extended to provide the very highest standard of residential and dementia care.

• Elegant Victorian building • Landscaped gardens and grounds • Excellent reputation for care • Friendly dedicated staff team • Hospitality Assured accreditation • Dedicated activities coordinator

Freephone 0808 166 1319

www.caringhomes.org

Gold care homes “We Care for your Care”

Heath Lodge Care Home, Welwyn Residential: 01438 716180

Autumn Vale Care Centre, Welwyn Nursing, Residential & Enablement: 01438 714491

Gold Care Homes has an established reputation of delivering high quality care in an environment which provides comfort, safety and a wide range of facilities to the residents. The group has 23 homes currently running all over England, 5 of which are situated in Hertfordshire and are compliant with all Care Quality Commission’s outcomes. • Well furnished homes with equipment to care for the specific needs of residents • Person-centred care • Dedicated Dementia unit • Fully trained and qualified staff who offer 24-hour care & support

Queensway House, Hemel Hempstead Residential: 01442 266088

• High standards of decor in bedrooms and lounges • Most rooms equipped with en suite facilities • Residents encouraged to bring their own personal belongings • Special activity programmes • Trips via private mini-buses • Clubs & 1 to 1s • Well-balanced & wholesome meals cooked to resident’s preferences using seasonal ingredients.

Halcyon Days Care Home, Graveley Residential: 01438 315588

Tel:

01895 257010

www.goldcarehomes.com Martins House, Stevenage Residential: 01438 351056

Head Office: Gidar House, 13 The Crossway, Uxbridge, Middlesex, UB10 0JH

Visit www.carechoices.co.uk for further assistance with your search for care

North Hertfordshire care homes continued Walsworth Road, 17 Hitchin SG4 9SP Tel: 01462 420019

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Windmill Lodge 2 Windmill Hill London Road Buntingford SG9 9JP Tel: 01763 273935 OP LDA YA

Wymondley Nursing and Residential Care Home Stevenage Road Little Wymondley Hitchin SG4 7HT Tel: 01438 312434 OP D PD

Westbourne Care Home 9 Bedford Road Hitchin SG5 2TP Tel: 01462 459954

North Hertfordshire care homes with nursing Benslow Nursing Home Benslow Rise Hitchin SG4 9QY Tel: 01462 459773

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Foxholes Nursing Home Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover

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Gosmore Nursing & Care Centre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert inside back cover OP D PD Lavender Fields, 1 Lucas Lane Hitchin SG5 2JB Tel: 01462 454508

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Monread Lodge London Road Woolmer Green Knebworth SG3 6HG Tel: 01438 817466

Osbourne Court Care Home Park Drive Baldock SG7 6EN Advert inside back cover Tel: 01462 896966 OP D PD LDA St Catherine’s Nursing Home Spring Road Letchworth Garden City SG6 3PR Tel: 01462 678888 OP D PD

St George’s Nursing Home 42 Kneesworth Street Royston SG8 5AQ Tel: 01763 242243 Advert below

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Stagenhoe Park Sue Ryder Care Centre St Pauls Walden Hitchin SG4 8BY Tel: 01438 871215 OP D LDA SI YA Symonds House 2 Lavender Fields Lucas Lane Hitchin SG5 2JB Tel: 01462 452460

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Trembaths Talbot Way Letchworth SG6 1UA Tel: 01462 481694

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White House Nursing Home, The Gillison Close Letchworth Garden City SG6 1QL Tel: 01462 485852 OP D PD Wymondley Nursing and Residential Care Home Stevenage Road Little Wymondley Hitchin SG4 7HT Tel: 01438 312434 OP D PD

Burleigh House Residential Care Home ‘Care Business of the Year 2011/12’ - Hertfordshire Care Providers Association (HCPA) • Award winning care home dedicated in meeting the needs of every individual • Hertfordshire County Council Accredited dementia care home • Specialist Montessori based therapies 41 Letchworth Rd, for dementia and residential Baldock, Herts, SG7 6AA • All single rooms, the majority with full Tel: 01462 893216 en-suite facilities Email:enquiries@burleigh-house.com • Landscaped gardens www.burleigh-house.com • Comprehensive daily activities schedule

Leading the way

St George’s Nursing Home 42 Kneesworth Street • Royston, Hertfordshire • SG8 5AQ Tel: 01763 242243 Email: royston@stgeorgescare.com • Web: www.stgeorgescare.com

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Established in 1983, we provide residential care for both male and female elderly residents. We are a short distance from the City Centre and walking distance to local amenities such as local shops. The layout of the house is homely, spacious and free flowing, allowing residents easy access to all the communal areas. Our aim is to provide accommodation and care with proper regard for the dignity and self respect of Residents.

Grace Muriel House provides residential care to the highest standard by fully trained caring staff; providing person centred care for 37 older people. Please call for further information or to arrange an appointment to visit.

Tel: 01727 863327 Email: post@abbeyfieldstalbans.co.uk Website: www.abbeyfieldstalbans.co.uk Registered Charity No. 211934

Grace Muriel House, Tavistock Avenue, St. Albans, Herts AL1 2NW

149 London Road, St Albans, Hertfordshire, AL1 1TA Web: www.caremore.org.uk Tel: 01727 852107 or 01727 858200 Email: info@caremore.org.uk

Searching for care online? If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area.

Start your search today: www.carechoices.co.uk St Albans care homes Beau Sejour Residential care Home Ltd 12â&#x20AC;&#x201C;14 Castle Road St Albans AL1 5DL Tel: 01727 859948 LDA YA

Colney Lodge Ltd 323 High Street London Colney AL2 1ED Tel: 01727 825396

Birchwood Bungalow Off How Wood Park Street St Albans AL2 2QZ Tel: 01727 874776 OP LDA YA

Fosse House Ermine Close St Albans AL3 4LA Tel: 01727 819700 Advert page 39

Bowmanâ&#x20AC;&#x2122;s Lodge 46 Coombes Road London Colney St Albans AL2 1ND Tel: 01727 823273

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Grace Muriel House Tavistock Avenue St Albans AL1 2NW Tel: 01727 863327 Advert above

Brookdene House 1 Watling Street Radlett WD7 7NG Tel: 01923 857460

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Caddington Hall Residential Home Luton Road Markyate AL3 8QB Tel: 01582 840336

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Greenwood Lodge 11 Barry Close Chiswell Green St Albans AL2 3HN Tel: 01727 872181

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Harpenden Bethesda Home 201 Luton Road Harpenden AL5 3DD Tel: 01582 761359

Chiswell Residential Home 193 Watford Road Chiswell Green St Albans AL2 3HH Tel: 01727 856153 OP MH

High Oaks, 1 St Albans AL3 6DJ Tel: 01727 844523

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Clare Lodge Care Home 8 Battlefield Road St Albans AL1 4DD Tel: 01727 864379

Hixberry Lane, 3 St Albans AL4 0TZ Tel: 01727 753142

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St Albans care homes continued Holly House Residential Care Home 38 Barnet Road London Colney St Albans AL2 1BG Tel: 01727 825559 MH

St Claire’s 38–40 Church Crescent St Albans AL3 5JE Tel: 01727 762386

Holly Lodge 12 Clarence Road Harpenden AL5 4AJ Tel: 01582 712640

St Matthew’s Care Home Chequers Lane Redbourne AL3 7QG Tel: 01582 792042

Jane Campbell House Waverley Road St Albans AL3 5ST Tel: 01727 858130

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Lemsford Road, 66 & 66a St Albans AL1 3PT Tel: 01727 850436

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Leyland House 22 Leyland Avenue St Albans AL1 2BE Tel: 01727 763707

Lyndon House 2 High Street Sandridge St Albans AL4 9DH Tel: 01727 851050 Maryland Care Home 29 Townsend Drive St Albans AL3 5RF Tel: 01727 853601 Meadow Acres 7 Crabtree Lane Harpenden AL5 5TA Tel: 01582 768098 Milehouse Lane, 25 St Albans AL1 1TF Tel: 01727 835413 Nicholas House Cairns Close St Albans AL4 0EY Tel: 01727 839909

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Stairways 19 Douglas Road Harpenden AL5 2EN Tel: 01582 460055

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Station Road, 1 Wheathampstead AL4 8BU Tel: 01582 833957

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Strathmore Lodge 2 Hall Place Gardens St Albans AL1 3SP Tel: 01727 856864

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Stuart House 149 London Road St Albans AL1 1TA Tel: 01727 852107 Advert page 43

Tara’s Retreat Care Home High Street Sandridge St Albans AL4 9DQ Tel: 01727 850527

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Tavistock Avenue, 5 St Albans AL1 2NQ Tel: 01727 843545

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Tavistock Avenue, 12 St Albans AL1 2NH Tel: 01727 850215

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Upper Lattimore Road, 2 Kyros House St Albans AL1 3TU Tel: 01727 858783

Oak Tree Manor 1–2 Chene Drive Waverley Road St Albans AL3 5QP OP D PD Tel: 01727 832393 Advert page 33

Vesta Lodge Watling View St Albans AL1 2PB Tel: 01727 799600 Advert page 39

Palm Lodge 59 Kings Road London Colney AL2 1ES Tel: 01727 825820

Villosa i 390 Hatfield Road St Albans AL4 0DU Tel: 01727 860805

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Redclyffe 21 Salisbury Avenue Harpenden AL5 2QF OP PD LDA SI YA Tel: 01582 620000

Villosa II 40 Tippendell Lane Chiswell Green St Albans AL2 3HL LDA Tel: 01727 874169

Ridgmont Road, 8 8 Ridgmont Road St Albans AL1 3AF Tel: 01727 811159

Willow Court Aldwickbury Crescent Harpenden AL5 5SD OP D PD Tel: 01582 466244 Advert page 39

Rosebery House 1 Rosebery Avenue Harpenden AL5 2QT Tel: 01582 715600

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Woodside Residential Home 10 Leyland Avenue St Albans AL1 2BE Tel: 01727 869406

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St Albans care homes with nursing Abbey Lodge Care Home 53â&#x20AC;&#x201C;55 Harvey Road London Colney AL2 1NA Tel: 01727 825899

Allington Court Nursing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 894542 Crosby Close, 1 & 2 Off Hill End Lane St Albans AL4 0AT Tel: 01727 833142

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Field House Nursing Home 8 Townsend Road Harpenden AL5 4BQ Tel: 01582 765966 Tenterden House Nursing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 679989 Verulam House Nursing Home Verulam Road St Albans AL3 4DH Tel: 01727 853991

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Stevenage care homes Bide-A-While 14 Brick Kiln Road Stevenage SG1 2NH Tel: 01438 220500 Bulwer Lytton House Lytton Fields Knebworth SG3 6DW Tel: 01438 818000

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Fellowes Way, 49 Stevenage SG2 8BS Tel: 01438 726886

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Hitchin Road, 9 Stevenage SG1 3BJ Tel: 01923 299770 OP D PD LDA Jenny Chapman House 167 Shephall View Stevenage SG1 1RR Tel: 01438 749013

Scarborough House 395 Scarborough Avenue Stevenage SG1 2QA Tel: 01438 361196 LDA Windsor House 8 Windsor Close Stevenage SG2 8UD Tel: 01438 813915

Winnett Cottage 111 Hertford Road Stevenage SG2 8SH Tel: 01438 813915

Wisden Court Advert outside back cover Wisden Road Stevenage SG1 5JD OP D PD SI Tel: 01438 354933

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Jubilee Court Hayward Close Lonsdale Road Stevenage SG1 5BS Tel: 01438 730000 Advert page 39 OP D PD LDA Martins House Jessop Road Stevenage SG1 5LL Tel: 01438 351056 Advert page 41 Newhaven Drakes Drive Stevenage SG2 0EY Tel: 01438 354811

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St Albans Cathedral

Stevenage care homes with nursing Manor View 45 Manor View Stevenage SG2 8PF Tel: 01438 311615 Pinelodge Care Home Graveley Road Stevenage SG1 4YS Tel: 01438 721417

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Roebuck Nursing Home London Road Stevenage SG2 8DS Tel: 01438 740234

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Woodlands View Residential and Nursing Home Magpie Crescent Stevenage SG2 9RZ Tel: 01438 740230 OP D PD

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Three Rivers care homes Beacon Way, 3 Rickmansworth WD3 7PQ Tel: 01923 896579

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Berrywood 130 Berry Lane Rickmansworth WD3 4BT Tel: 01923 770132

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Meresworth Dell Wood Field Way Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 39 OP D PD Pinewood Lodge Oxhey Drive Watford WD19 7HR Tel: 0208 421 7900 Advert page 39

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Church Lane, 30 & 32 Mill End Rickmansworth WD3 8HD Tel: 01923 774082 OP PD LDA SI YA

Pocklington House Eastbury Avenue Northwood HA6 3LN Tel: 01923 824585

Croxley House Croxley Green Rickmansworth WD3 3JB Tel: 01923 775134

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Seymour House 13–17 Rectory Road Rickmansworth WD3 1FH Tel: 01923 778788 OP D

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Sunrise Operations Chorleywood Limited High View Chorleywood Rickmansworth WD3 5TQ Tel: 01923 287750 OP D

Firs & Hewlitt Woodside Road Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDA

Thorpedale Station Approach Homefield Road Chorleywood WD3 5QJ Tel: 01923 284648 LDA

High Street, 196 Rickmansworth WD3 1BD Tel: 01923 774869

Westerley Care Home Chorleywood Close Rickmansworth WD3 4EG Tel: 01923 775789 OP D

Fairway, The Green Lane Highlands Oxhey WD19 4LX Tel: 01923 221345 Advert page 39

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Three Rivers care homes with nursing Burford House Nursing Home Rickmansworth Road Chorleywood WD3 5SQ Tel: 01923 282818 OP PD

River Court Residential and Nursing Home Explorer Drive Watford WD18 6TQ Tel: 01923 800178 OP D

Chalfont Court Uxbridge Road Rickmansworth WD3 7AR Tel: 01923 772378 Advert page 47 OP D PD LDA MH Chorleywood Beaumont Rickmansworth Road Chorleywood WD3 5BY OP D PD YA Tel: 01923 700785 Advert page 47 Dapplemere Nursing Home Shepherd’s Lane Chorleywood WD3 5HA OP D PD MH SI Tel: 01923 282119 Erskine Hall Care Centre Watford Road Northwood HA6 3PA Tel: 01923 842702

Northwood Nursing Home 24 Eastbury Avenue Northwood HA6 3LN Tel: 01923 820671 OP PD MH YA

St Andrew’s Church, Little Berkhamsted

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Choosing the right care home for Mum was made easier. • Nursing Care • Residential Care • Dementia Care • Respite Care • Day Care

T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea?

YEARS 1992

From the moment my mother and I first visited her Barchester care home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

2012

www.barchester.com

Bushey House Beaumont | Tel: 0203 394 0989

Chorleywood Beaumont | Tel: 01923 700 785

Bushey, Hertfordshire, WD23 1QN

Chorleywood, Hertfordshire, WD3 5BY

Quality care for your loved one makes all the difference If you are currently searching for a care home offering the highest standards of nursing and residential care as well as specialist care for people with dementia, come and visit Chalfont Court and see how we can make a difference.

Our homes specialise in quality, personalised care and aim to ensure every resident experiences: • • •

A rich and fulfilling life Comfort and reassurance Respect and dignity

So drop in to any of our homes for a cup of tea and chat and discover how Care UK can help you find the best care for your loved one.

Visit us or call: Chalfont Court Uxbridge Road Rickmansworth WD3 7AR

01923 772378 www.careuk.com/chalfont-court

Care UK has nursing and residential homes throughout the UK. For more information visit:

www.careuk.com

Looking

? t r o p p u s r o e r a c for

d information ENDENT advice an EP D IN an es id ov port advice line pr s. A personalised re ht rig d an g in This Directory’s free nd fu ation, housing with ing care, accommod of all care homes or service encompass ils ta de g in id ov pr sing s r customer rmation about choo fo in ry ta en can be generated fo m le pp ith su meet their criteria w care schemes that and funding care. ice to will enable the serv 7 07 92 38 00 08 r hone numbe king One call to the freep looking for, while ta re u’ yo re ca of pe actly what ty build a profile of ex terests. rsonal needs and in pe ur yo t un co ac into

Call 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Watford care homes Auburn Mere Woodlands Oxhey Lane Watford WD19 5RE Tel: 01923 247310 Avenue, 44 The Watford WD17 4NS Tel: 01923 226946

OP D LDA

Bel–Air Residential Home 78 Bushey Hall Road Bushey Watford WD23 2EQ Tel: 01923 332547 LDA MH Bellerose 14/16 Westland Road Watford WD17 1QS Tel: 01923 466630

MH YA

Bellevue 78 Bushey Hall Road Bushey Watford WD23 2EQ Tel: 01923 490570 LDA MH Cassiobury Court Residential Care Cassiobury Court Richmond Drive Watford WD17 3BH Tel: 0844 800 5099 LDA MH YA Chase Care Centre, The 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307

OP D PD YA

Cheshire Drive, 53–55 Leavesden Watford WD25 7GP Tel: 01923 682671

LDA

Hillside Rest Home 39–43 Kingsfield Road Oxhey Watford WD19 4TQ Tel: 01923 236618 Advert page 49 OP Kestrel Grove Nursing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

OP D

Manor Lodge, The 27–29 Alexandra Road Watford WD17 4QX Tel: 01923 221451

OP D

Margaret House (Abbots Langley) Parsonage Close Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 39 OP D PD Mildred Avenue, 136 Watford WD18 7DX Tel: 01923 249048

LDA

Monica Close 8/9 Watford WD24 4GZ Tel: 01923 250561

LDA YA

Montrose Care Home 95 Langley Road Watford WD17 4PE Tel: 01923 804337

OP D

Orchard View Residential Home 776 St Albans Road Watford WD25 9FH Tel: 01923 673806 LDA MH YA Park Lodge Residential Home 4 Park Avenue Watford Herts WD18 7HP Tel: 01923 353350

OP MH

Eastbury Road, 51 Oxhey Watford WD19 4JN Tel: 01923 331070 LDA

Parkview 113–115 Sussex Road Watford WD24 5HR Tel: 01923 230586

LDA YA

Fairhaven 17–19 Park Avenue Watford WD18 7HR Tel: 01923 220811

Primrose Lodge 29–33 Essex Road Watford WD17 4EL Tel: 01923 444435

Courtland Lodge Courtlands Close Watford WD24 5GW Tel: 01923 681231 Advert page 39

OP D PD

Greenbanks Advert outside back cover Greenbanks Road Watford WD17 4JR Tel: 01923 255160 OP D PD SI

Prince Michael of Kent Court Stratford Road Watford WD17 4DH Tel: 01923 234780

Greenhill Lodge Care Home 22–24 Alexandra Road Watford WD17 4QY Tel: 01923 241957

Rosslyn Court 6–8 Rosslyn Road Watford WD18 0JY Tel: 01923 244130

OP D

Hagden Lane 336–338 Hagden Lane Watford WD18 7SH Tel: 01923 213015 LDA MH YA

Shepherd’s Lodge 66 Sheepcot Lane Watford WD25 0DG Tel: 01923 354105 OP LDA MH

Hillside 82 Pinner Road Oxhey WD19 4EH Tel: 01923 245466

Silver springs 12 Rosslyn Road Watford WD18 0JY Tel: 01923 227852

LDA

PD LDA SI YA

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Looking

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Hillside Rest Home for the Elderly

Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.” Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with many years of nursing experience 39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852

Advice for older people

Watford care homes continued St Anthony’s 3 Mildred Avenue Watford WD18 7DY Tel: 01923 226174 Stanley Road, 5 Watford WD17 2QU Tel: 01923 241465

Tanners Wood Close, 5 & 5a Tanners Wood Lane Abbots Langley WD5 0HR Tel: 01923 270270 LDA

LDA

Wisteria Lodge 24 Brookdene Avenue Oxhey Hall Watford WD19 4LF Tel: 01923 350553 LDA YA

Tanners Stewart Close Abbots Langley WD5 0NU Tel: 01923 681154 OP D PD LDA

York House (York Way) 180–182 York Way Watford WD25 9RX Tel: 01923 676611

Watford care homes with nursing Arden House Nursing Home 31 Upper Highway Hunton Bridge Kings Langley WD4 8PP Tel: 01923 262157

Birchville Court Care Home Heathbourne Road Bushey Heath WD23 1PB Tel: 0208 421 9110

Brunswick Court Care Centre 62 Stratford Road Watford WD17 4JB Tel: 01923 218333 Chase Care Centre, The 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307

OP D

OP D PD YA

Lancaster Court 108 High Road Leavesden Green Watford WD25 7AJ Tel: 01923 689348 Advert outside back cover OP D SI Langley View Residential Home 60 Langley Road Watford WD17 4PN Tel: 01923 251089 OP PD LDA MH YA Park View Residential Home 118 Gammons Lane Watford WD24 5HY Tel: 01923 219167 OP LDA MH YA

St Albans Watermill Bridge

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Visit www.carechoices.co.uk for further assistance with your search for care

Index

Advertisers are in bold Beane River View

A Abbey Care Solutions

Abbey Lodge

Abbey Lodge Care Home

Abbeyfield

33, 43

Abbots Care Limited

AC Homecare

Acacia Mews

Adeyfield Road, 39

AginCare

Ainsworth Care

Aldenham Road, 122

Alexandra Care Home

All Engage Limited Chequers House

Allington Court Nursing Home 45 Ambleside

Apton Road, 34

Archers Court

Bushey House (Beaumont DCA) 12 Bushey House Beaumont

Beau Sejour Residential Care Home Ltd

Bel–Air Residential Home

Bellerose

Bellevue

Caddington Hall Residential Home

Belmont View

Camphill St Albans

Benslow Nursing Home

Care By Us Limited

Berrywood

Bide-A-While

Care By Us Ltd – North London & West Herts 12

Birchville Court Care Home

Birchwood Bungalow

Blossom House

Bluebird Care (Chiltern & Dacorum)

Bluebird Care (Stevenage)

Care Choices

33, 37, 43, 47, 49

Care Fully Limited

Care UK

Caremark (Hemel Hempstead) 12 Caremark (Welwyn and Hatfield) 12 Caring Hands Stevenage Ltd 12

Caring Homes

Cassiobury Court Residential Care 48

Bluebird Care (St Albans and Hertsmere)

Arden House Nursing Home 49

Bluebird Care (Watford & Three Rivers)

Ashley Close, 1–2

Bowman’s Lodge

Ashlyns Care Home

Brent Cottage

Cherry Tree Housing Association (Office) 12

Ashview Nursing Home

Brickfields Cottage

Cherry Tree Manor

Ashwood

Broad Oak Manor (Dom Care) 12

Cheshire Drive, 53–55

Ashwood Place

Chorleywood Beaumont

Auburn Mere

Broad Oak Manor Nursing Home

Broadview

Autumn Vale Care Centre

Brookdale Care

Avenue, 44 The

Brookdene House

Avery Health Care

Brunswick Court Care Centre 49

Aureus Care

Bulwer Lytton House

Burford House Nursing Home 46

Baker Street, 86

Burleigh House

Barchester

Bushey Hall Road, 29

Bushey Hall Road, 31

Beacon Way, 3

Celia Johnson Court

Chalfont Court

Chase Care Centre, The

48, 49

Chorleywood Beaumont (DCA) 12 Chiswell Residential Home

Church Lane, 30 & 32

Church Road, 7

City Care Welwyn

Clare Lodge Care Home

Clock Tower Mews

Colney Lodge Ltd

Community Support Service (Dom Care)

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Index continued Conewood Manor Nursing Home

Advertisers are in bold Follybridge House 35

Cooperscroft Residential Home 38

Forest Care Village Elstree and Borehamwood 38

Courtland Lodge

Fosse House

Cromwell Avenue, 9

Crosby Close, 1 & 2

Four Seasons Health Care Inside back cover

Fourfields

Crossroads Care Hertfordshire North

Foxholes Nursing Home 40, 42

Croxley House

Freeman House

Friars Mead

Furzehill Road, 9

Cuffley Care at Home Service 12

Halcyon Days

Hales Group Ltd

Hand in Hands

Hardy Drive, 23

Harpenden Bethesda Home

Harpenden Mencap Domiciliary Service

Haslewood Avenue, 1

Hatfield Nursing Home

Heath House

Heath Lodge

Helpers Homecare Limited

Dapplemere Nursing Home

Delrow Community

Ganwick House

Dugdale House

Gardens Neurological Centre 35

Hertfordshire Crossroads – South

Dunsland House

Gemini Nursing Agency (Dom Care)

Hertfordshire Domiciliary Care (Mencap)

GMK Care Limited

Gold Care Homes

Hertfordshire Domiciliary Care Agency

Hertfordshire Domiciliary Care Services

E Eastbury Road, 51

Gombards

Elizabeth House Residential Care Home

Elmhurst

Elmside

12, 36

Helping Hands Watford Limited 14

Gosmore Nursing & Care Centre

40, 42

Hertfordshire Enablement (East) 14

Grace Muriel House

Hertfordshire Enablement (West) 14

Grange Care Services Limited 32 33

Hertfordshire Supported Living Services

Green Oak Living Solutions

Herts Homecare

Greenacres

High Oaks, 1

Greenbanks

High Street, 196

Greenhill Care Home

Highbury Rise

Greenhill Lodge Care Home

Highfield Care Home

Elstree Lawns Specialist Nursing Home

Green Lane, 17

ENA/Elisa Group Ltd

Enara Community Care Erskine Hall Care Centre

34, 35

Fairhaven

Greenwood Lodge

14, 43

Hightown House

Fairway, The

Grove House & Grove Lodge 38

Highview Lodge

Families Together

Guysfield Residential Home 40

Hill House Care Centre

Fellowes Way, 49

Hillside

Field House Nursing Home

Hillside Rest Home

Firs & Hewlitt

Hillview Care Home

H Hagden Lane

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Hilton Community Services Limited

Hitchin Road, 9

Hixberry Lane, 3

Hollies, The

Holly House Residential Care Home

Holly Lodge

Home Care Preferred Limited 14 Home Instead Senior Care (Central Hemel Hempstead & Chilterns) Home Instead Senior Care (St Albans)

14 14 14

Home Instead Senior Care (Welwyn Garden City) Homeside

Houndswood House Care Home

Mayfair Lodge

MDM Care Limited

Kestrel Grove Nursing Home 40, 48

Mead, The

Kilfillan House Nursing Home 34

Meadow Acres

Kingfisher Nursing Home

Kingsley Court

Meadows Short Break Centre, The

Mears Care – Cheshunt

Mears Care – Welwyn Garden City 14

Lammasmead

Lancaster Court

Langley View Residential Home 49

Medow Care Services Limited 15 Meresworth

Mildred Avenue, 136

Milehouse Lane, 25

Millcroft

Minims, The

Minsden

Monica Close 8/9

Monread Lodge

Montrose Care Home

Morven House

Lease of Life Home Care

Lemsford Road, 66 & 66a

Leyland House

Libury Hall

Life Opportunities Trust (Hempstead House)

Lime Tree Manor Residential Home

Mountbatten Lodge

Littledene House

Murdock Care Services

Lodge Care Home, The

London Care Project, The

Look Ahead Domiciliary Care (Hertfordshire)

Lyndon House

38, 40

Hyde Valley House

I 35

J Jacob’s Neurological Centre 35 Jane Campbell House

Jasmine House

Jenny Chapman House

Jubilee Court

Jubilee DCA

Jubilee House Care Trust (Jonquil Close)

Maryland Care Home

Lavender Fields, 1

Howe Dell Manor

Isabel Court

Home Instead Senior Care (Watford)

Honister

Martins House

Jubilee House Care Trust (Lincoln Close)

N Nascent House

National Autistic Society – Community Services

Nevetts

New Court Place

Manor Lodge, The

Newgrange Residential Care Home

Manor Road, 30

Newhaven

Manor View

Nicholas House

Margaret House (Abbots Langley) 48

Nightingale Nursing Home

Margaret House (Barley)

Northwood Nursing Home

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Index continued Novus Care

Advertisers are in bold 15

Providence Court

Sherwood Court

Silver Springs

Sloe Hill Residential Care Home 40

Oak Care Ltd

Quantum Care

Social Care Consortium

Oak Tree Manor

Queensway House

South Road, 38

Oak Cottage

Quince House

Southern Family Care

Spring House

St Agnell’s House

St Andrew’s Care Home

St Anthony’s

St Audrey’s

St Catharine’s Care Home

Oasis Lodge Domiciliary Care Services

Oasis Lodge Residential Care Home

Old Grange

Omer Care Ltd

Options Health Care Services Limited 16 Orchard View Residential Home 48

R R4R Home Care Services Ltd 16 Raphaels Home Care Limited 16 Redclyffe

Richard Cox House

Ridgmont Road, 8

River Court Residential and Nursing Home

Robin Hood House

Roebuck Nursing Home

Rose, The

St Catherine’s Nursing Home 42 St Christopher’s Nursing Home 37 St Claire’s

St Elizabeth’s Domiciliary Care Agency

St Elizabeth’s Care Home with Nursing

Rosebery House

St George’s Nursing Home

Park Lodge Residential Home 48

Rosevale, 15

St Joseph’s Care Home

Park View Residential Home

Rosslyn Court

St Matthew’s Care Home

Parkview

St Michael’s House

Partners in Support Ltd

Runwood Homes Ltd Outside back cover

St Paul’s Care Centre

Pine Lodge Care Home

St Peter’s Home

Pinewood Lodge

Stagenhoe Park

Plan Care

Pocklington House

Popis Gardens, 1 & 2

Portfolio Homecare

Premier Court Residential & Nursing Home

Osbourne Court Care Home 40, 42 Out and About

P Palm Lodge

S Saga Homecare (Hatfield)

Stairways

Saga Homecare (Hitchin)

Stamford Avenue, 28

Sagecare Limited

Stanborough Lodge

Sagecare Nursing Agency

Stanley Road, 5

Scarborough House

Station Road, 1

Scott House

Strathmore Lodge

Prime Time Recruitment Ltd 16

Sewells, 6a

Stuart House

Primrose Lodge

Seymour House

46 38

Prince Michael of Kent Court 48

Shenleybury House Ltd

Sunrise Operations Chorleywood Limited

Professional Nursing Services Ltd 16

Shepherd’s Lodge

Sunrise Senior Living Elstree Limited

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Surecare (St Albans & The Dacorum) 16 Sybden

Symonds House

T Tanners

Tanners Wood Close, 5 & 5a

Tara’s Retreat Care Home

Tavistock Avenue, 5

Tavistock Avenue, 12

Tenterden House Nursing Home

Tewin Road, 1

Theobald House

Thorpedale

Three Oaks Care Home Limited 36 Timberlea (Dom Care)

Trembaths

Upper Lattimore Road, 2

V Vale House Stabilisation Services 35

Willows, The

Willowthorpe Care Home

Wilnash Care Ltd

Verulam House Nursing Home 45

Wilton House Residential and Nursing Home 40

Vesta Lodge

Wilton Lodge Residential Home 38

Villa Scalabrini

Windmill Lodge

Villosa I

Windsor House

Villosa II

Winnett Cottage

VKL Transport Services Ltd

Wisden Court

Wisteria Lodge

Woodland House

16 45

W Walsingham, 1–2 Ashley Close 16 Walsworth Road, 17

Woodlands View Residential and Nursing Home

Ware Road, 49

Woodside Residential Home

Westbourne Care Home

Wrixon Care Services Ltd

Westbrook House

Westerley Care Home

Wymondley Nursing and Residential Care Home

Westgate House Care Centre 35 Westmeade

U UK International Nursing Agency Ltd Dom Care 16

White House Nursing Home, The 42 Willow Court

York House (York Way)

Your Life (Royston)

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-24-9 Printed in England. Ref. No: 4001/Hertfordshire18/1112. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Hertfordshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

That’s why we’re one of the UK’s leading healthcare providers Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users.

To contact one of our homes directly or for further information please visit www.fshc.co.uk

ALEXANDRA (HEMEL HEMPSTEAD) CARE HOME 46 Alexandra Road, Hemel Hempstead, Hertfordshire HP2 5BP Tel: 01442 246775 E-mail: alexandra.hemel@fshc.co.uk GOSMORE CARE HOME Hitchin Road, Gosmore, Nr Hitchin, Hertfordshire SG4 7QH Tel: 01462 454925 E-mail: gosmore@fshc.co.uk HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware, Hertfordshire SG12 9NZ Tel: 01920 467508 E-mail: highfield@fshc.co.uk HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett, Hertfordshire WD7 7HU Tel: 01923 856819 E-mail: houndswood.house@fshc.co.uk OSBOURNE COURT CARE HOME Park Drive, Baldock, Hertfordshire SG7 6EN Tel: 01462 896966 E-mail: osbourne.court@fshc.co.uk

Our passion is for innovative, high quality care with well-motivated staff teams responsive to the needs of older people. Preserving dignity is at the heart of everything we do.

with an innovative, creative and positive approach.

Our Ethos is that Care Homes are for living in and can be a ‘hive of activity’ or a ‘sea of tranquillity’ depending on the needs of those in our care.

If you would like to know more please contact us on the number below or visit our website for further details.

We provide residential care for those who need that extra support each day and we offer specialist care for those living with dementia throughout our LIFE programme (Living in Full Engagement). It is a philosophy

We have homes across Hertfordshire in Hemel Hempstead, Stevenage, Watford and Ware.

0800 412 5660 www.runwoodhomes.co.uk