Hertfordshire Care Services Directory 2013/14 by Care Choices Ltd

2013/14

Hertfordshire Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

In association with

www.carechoices.co.uk

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Contents Introduction

How to use this Directory

Hertfordshire Care Providers Association

â&#x20AC;&#x2DC;Sharing best practice in careâ&#x20AC;&#x2122;

Where do I start?

First steps and assessments

Helping you to stay independent

Local services, information and support

Making life easier in the home

12 Dementia in care homes Best practice care and support

Solutions, equipment and aids to help

18 Paying for residential care

Services for carers

Understanding the system

Assessment, benefits and guidance

Care in your own home

20 Important information

Further help and information

How it can help

Living with dementia at home

23 Residential care in Hertfordshire Comprehensive listings by region

Family support, respite and services

Paying for care in your home

26 Useful local contacts

Understanding your options

Home care providers

A comprehensive list of local agencies

Housing with care

Useful national contacts

Index

Essential checklists

Home care Care homes Residential dementia care

The different models available

Specialist services

25 41 44

Disability care, End of Life Care and advocacy

Care homes

Types of homes and activities explained

Alternative formats

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Hertfordshire Care Services Directory, which contains information for adults looking for care or support within the County, whether you are paying for it yourself or receiving support from the council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing scheme with care when you need to, or within a care home or care home with nursing environment. Your first step to accessing services is to arrange an assessment with the Health and Community Services Department of Hertfordshire County Council to establish your specific needs. This is free, irrespective of your income, available to all and discussed on page 6. It will lead to determining if you are eligible for some financial support via a Personal Budget, which allows you to buy in your own support and take control over your situation. Often called personalisation, this model of social care puts you at the centre of the process and is discussed on page 6. Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 26 for those paying for care at home and 43 for those paying for residential care. You will find information on any benefits still available to you explained on page 19.

As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this

Support or care to remain living in your own home may be the option that suits your circumstances best. What you can do to make life easier at home, what is available and how you can access it are explained on pages 20 and 21. A list of local home care providers who can help begins on page 28. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 25, another addressing care homes is on page 41 while one covering residential dementia care is on page 44. Comprehensive lists of care homes and care homes with nursing in Hertfordshire start on page 52. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 47.

Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077. Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction; however you would like care information presented.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Hertfordshire Care Providers Association We are pleased to be associated with this publication produced by publishers Care Choices. Through our close relationship with Health and Community Services, we are able to act as a voice for care providers on important issues concerning care in the county. We hope you find this Directory useful in your search for appropriate care in Hertfordshire. Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire. We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people.

Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives. HCPA has excellent partnership links to the local authority, the NHS and its Clinical Commissioning Groups and attend regular strategic and liaison meetings with Health and Community Services at the Local Authority to discuss and review contracts, procedures and other issues as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future. The Association set up a memorandum of understanding with the local authority over four years ago and our relationship has gone from strength to strength enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues. HCPA also act as a hub for funding in the county, ensuring that there is a fully trained workforce offering the best of care with the most up-to-date practices, and celebrate excellence in care by hosting the annual Hertfordshire Care Awards. We are happy to engage with any new care provider or member of the public and will be delighted to offer you support. We look forward to hearing from you on 01707 536020 or on admin@hcpa.info. HCPA, Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

Visit www.carechoices.co.uk for further assistance with your search for care

Where do I start? The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement.

account placed with a third party (provider) and accessed by the user in direct negotiation with the provider; or • as a mixture of the above. Personal Budgets cannot currently be used for paying for residential care.

People receive an assessment of their needs and finances by social workers who will also involve and consider the needs of carers. If eligible for support from the council you can be allocated a ‘Personal Budget’.

The key to accessing all this begins with an assessment of your care needs and your financial circumstances by the council.

The term ‘Personal Budget’ describes the amount of money that will fund a person’s care and support costs. It is calculated by assessing a person’s needs. It is spent in line with a support plan that has been agreed by both the person and their council. It can be either a full or a partial contribution to such costs. The person may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between the individual and their care provider, not the council.

You have a legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you regardless of whether you access their services. The assessment (which is free) will consider your personal circumstances such as:

A Personal Budget may be taken by an eligible person:

• any health and medical treatments you need; and

• in the form of a direct (cash) payment, held directly by the person or where they lack capacity, by a ‘suitable person’;

• your financial status and any benefits you may be claiming.

• by way of an ‘account’ held and managed by the council in line with the person’s wishes, for example, to pay for community care services which are commissioned by the council, or as an

Your assessment

• how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional well-being; • your diet;

You will need to contact the Health and Community Services Department, who are responsible for this process on 0300 123 4042. Once Health and Community Services has an understanding of your care and financial needs, the next stage is to determine what services you are eligible for and who will pay for them. Information on paying for care can be found on page 26 for those receiving home care and 43 for those moving into a care home. If you have been admitted to hospital and either you, your family, your carers or the ward staff think you need care on discharge they may refer you to the discharge team for an assessment. The team is multi-professional, made up of social workers, carers’ officers, mental health workers and housing officers.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Assessments from hospital Your assessment will take place on the ward and a plan of care developed with you and your family or carer to facilitate your discharge. Whatever services you need on discharge, Health and Community Services will work with you, your family and carers to either restart services already in place prior to admission or provide the appropriate service for discharge. Sometimes interim care packages are set up to facilitate your discharge home and will be reassessed by a community social worker within 4 to 6 weeks. Health and Community Services do not normally arrange for people to go into residential care straight from hospital as this needs to be a considered option and arrangements planned, but if you need a care home, Health and Community Services

will ask their brokerage team to identify appropriate homes for you and your family to view. If your home of choice has no vacancies then sometimes an interim placement may be appropriate until you can move to your permanent home.

Helping you to stay independent Services developed in partnership with the voluntary sector Health and Community Services works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions. Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; • support schemes to help people being discharged from hospital; • support for carers; • respite care; • advocacy, information and advice; and • handyperson schemes.

HertsHelp Need information, advice or support? Give HertsHelp a call today. Tel: 0300 123 4044. Since its launch, HertsHelp has helped thousands of people across Hertfordshire. One of the first of its kind in the country, HertsHelp is a free and confidential information service offering help to all ages. It provides a single route into the wide range of expertise, support and resources offered by a network of organisations across the county. The experienced HertsHelp advisers can put people in touch with the right organisation to help them quickly and easily, possibly saving lots of time and energy that might otherwise be spent on a long and unnecessary search. So, whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you.

Visit www.carechoices.co.uk for further assistance with your search for care

Here are just some of the issues that people have asked HertsHelp about: • how to get support if you are looking after someone; • how to get help to stay independent; • how to have a healthy lifestyle and stay physically fit; • where to find emotional support and someone to talk to; • how to get advice about money matters or benefits; • where to find out about groups and activities to join in your area; • how to get help to feel safe at home; • where to get support and information about children’s issues; and • what to do if you need help to explain a problem or have your say. HertsHelp helps people to find answers to these and many other questions.

Give HertsHelp a call today.

Case Study A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances. Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support.

So if you need information to help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community, and you don’t know who to ask – HertsHelp can help.

The client was advised:

Or if you are having problems with hospital treatment, housing, or a relative’s care home, HertsHelp can provide you with useful support and advice.

• about the support Carers in Hertfordshire could offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers;

How to get in touch: Tel: 0300 123 4044 (local call rate) Minicom: 0300 456 2364 Text: hertshelp to 81025 Skype: Skype – HertsHelp Email: info@hertshelp.net Web: www.hertsdirect.org/hertshelp HertsHelp is run by POhWER, a Hertfordshirebased national charity, and is supported by Hertfordshire County Council and the NHS. HertsHelp is open Monday to Friday 8am to 6pm. For more information, visit: www.hertsdirect.org/hertshelp

Whatever the question or problem, there is just one phone number to ring - 0300 123 4044 and the experienced advisers at the other end can provide information in a wide range of formats and refer callers to the relevant experts in the HertsHelp network of organisations.

• how to apply for direct payments and get support from Health and Community Services;

• of local voluntary services, that could provide support around the home and with befriending schemes; and • that an advocacy service was available to provide support with communicating with services. In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Online ‘market’ to find support and care services Are you or a family member looking for care or support? Maybe you’re looking for a residential care home, or help to make it easier for you to live in your own home? Or you could be just looking for an activity to keep you busy, or a trader to help you with some jobs around the house. If so, log on to Hertfordshire’s eMarketplace, which offers an increasingly wide choice of local services to suit your needs. The eMarketplace includes support and breaks for carers, residential care homes, home care support, equipment for people to compare and choose from, and a range of activities to take part in. It also gives a choice of suppliers, such as plumbers and gardeners registered with Trading Standards, and some free services, like information services. On the eMarketplace you can: • compare prices; • contact providers to make enquiries; • order and pay online for a range of services and goods; • manage your services; and • rate providers you have used and see how others have rated them. If you don’t have access to the internet you can log on at your local library, where you can book one-to-one computer training and ask for support if needed. With 76 per cent of people in Hertfordshire already using the internet and this number growing all the time, there’s no doubt that people will increasingly use the eMarketplace, but you can still use existing channels of support and speak to care services staff for support and advice. More suppliers and services will join the eMarketplace in the coming months, so check back regularly.

Case Study Letchworth carer, Kam Natt, 50, has been using the website with son Peter, 22, who has cerebral palsy: ‘It’s really easy to use and it’s great to see so many services in one place. Peter’s enjoyed looking at the site on his iPad too.’

Hertfordshire Enablement Run in partnership with Goldsborough Homecare, Hertfordshire Enablement service aims to deliver benefits to older people with physical and/or mental health problems by helping people to live as independently as possible, preferably in their own home. This could be achieved through home care, home adaptations, Telecare or with information and advice about the range of support services available. Enablement beds in community settings will be provided for anyone who might not be able to manage living at home. Anyone who has been referred to Health and Community Services for on-going support - for example, from a hospital or a specialist mental health team, or through the council’s customer service centre - and who meets Health and Community Services’ eligibility criteria will go through enablement unless they are de-selected by the council. This will only be the case if it is believed that the person will not benefit from the service. It is expected that 80 per cent of new referrals will go through the service. Within 24 hours of being referred, Health and Community Services aim to have a package in place for people which will help them stay independent by learning and/or re-learning the skills required for daily living. The service is free at the point of delivery for up to four weeks, after which time it is expected that many people will have reduced or no care needs in the future. For further information, visit www.hertsdirect.org and type ‘enablement’ into the search box.

Visit www.carechoices.co.uk for further assistance with your search for care

Coming out of hospital If you have been referred to Health and Community Services by the hospital, and you meet the eligibility criteria, you will go through Health and Community Services’ enablement service which aims to deliver benefits to older people with physical and/or mental health conditions by helping people to live as independently as possible, preferably in their own home.

Intermediate care This aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people will not have to move into residential care permanently (at least in the short term) or stay longer than desirable in hospital. Intermediate care can be provided in your own home or in a care home. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including any care home fees, is provided by the NHS and is free. It is usually limited to a maximum of six weeks. Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support. For more information, call your local coordinator: • Broxbourne, East Herts and Welwyn Hatfield Tel: 01707 375814 • North Herts and Stevenage Tel: 01438 285300 • St Albans District Tel: 01727 850811 • Watford, Three Rivers and Hertsmere Tel: 01923 436649

RVS (Royal Voluntary Service) Hertfordshire can arrange transport and offers: • a door to door service which can be cheaper and more convenient than a taxi; and • lifts in a mix of their health shuttles and volunteers’ vehicles. For more information call 0845 608 0122 Monday to Friday: 8am-8pm Saturday: 9am-5pm

Day care centres Many older people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities. Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Transport to and from centres can be arranged through Health and Community Services or Age UK. Centres can be as important for carers as those attending as they allow for a regular break from caring. Attendance can be free, although transport and meals must usually be paid for. If you are eligible, you may be able to have a personal budget (discussed on page 6) to arrange your own services. To find out more about what is available locally, visit www.hertsdirect.org and type in ‘day centres’ into the search box. Many services are free, provided by volunteers, often working for charities. Others are offered by individuals and small businesses, finding imaginative ways to deliver new services to older people, and in some cases, to replace services that used to be provided by local authorities.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Meals on Wheels Hertfordshire County Council provides meals delivered to your home. Referrals for meals on wheels are made through the Customer Services Centre on 0300 123 4042. Meals are provided by Hertfordshire Community Meals (HCM), a not-for-profit Social Enterprise. The standard menu includes a choice of five main courses per day, including salad and vegetarian options. The menu also offers a selection of one hot and two cold desserts, including those suitable for a diabetic diet. A wide range of specialist meals for clients who would like Kosher, Halal, vegetarian, Asian or Caribbean/West Indian food is also available. For further details contact your nearest office: Hemel Hempstead: 01442 243352 Letchworth: 01462 678423 St. Albans: 01727 847264 Ware: 01920 333030 Web: hertscommunitymeals.co.uk A number of commercial companies can also provide this service. See the website: www.hertsdirect.org and type ‘meals on wheels’ into the search box.

Adapting your home To enable you to remain in your own home for as long as you would like, ensuring that your home is safe, secure and warm is the starting point. Some forward planning to ensure that the garden doesn’t become a burden is sensible. If you are not planning to move, think about adaptations that would make life easier now and later on. Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself. But there are reliable tradespeople to be found – ask around. And there are also non-profit organisations known as Home Improvement Agencies that work specifically for older people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their home to meet their changing needs. Most HIAs provide three main services: • Information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free. • A ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services. • A‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractor. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee. HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser. Enquiries for very small items of work from older or disabled people may be considered for referral to the Home Improvement Agency, Anchor Staying Put, and ‘Small Repairs Service’. For further information on this service please contact Anchor Staying Put - North and Central Hertfordshire on 01707 255710.

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in the home In the living room

Plug with handle

Chair raisers

Easi-reach BYRO N

What you What is difficult have to do for you

Simple solutions

More complex solutions

Complex solutions

Get in and • Standing up from out of chairs sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

Open and close windows

• Can’t reach • Move furniture out of the windows way • Not secure to leave • Gadget to open/close windows open window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

Switch lights • Can’t reach switch on and off • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Environmental controls • Replace light switches

Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pill dispenser

Pillow raisers

M T W T F S S

Easy grip scissors

Bed raisers

What you have to do

What is difficult for you

Simple solutions

Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Fit grab rails • Leg lifter • Buy a new bed mattress • Raise bed • Transfer board • Learn new techniques for moving safely

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a specialised mattress • Drop-down rail • Monkey pole

Keeping warm in bed

• Checking the safety of • Contact n (see key below) for further information your electric blanket

Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) • Buy simple gadgets: for further information long handled shoe • Learn new techniques horn; elastic shoe laces; for dressing dressing stick; button • Buy clothes with hook; stocking aids different fastenings

Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

Take your tablets

• Opening bottles • Ask pharmacist for an easy to open bottle • Remembering to take • Keep a note when you tablets have taken a tablet

• Get a pill dispenser with • Ask someone to days and times marked prompt you

Read the time

• See the clock to tell the time

• Buy a clock that ‘speaks’

• Buy a clock with larger numbers

More complex solutions

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

Complex solutions

• Consider care in your own home

• See a podiatrist

n Health and Community Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool Liquid level indicator

Simple solutions

Large handled cutlery

What you have to do

What is difficult for you

More complex solutions

Reach cupboards

• Cupboards are too high • Re-arrange things in or low cupboards/on surfaces • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy

• Alter spring in door • Lower or raise closers cupboards

Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Food processor • Change height of • Range of kitchen gadgets • Perching/high stool work surface available: knife with a • Make space under • Buy a trolley thick handle; chopping work surface for board with spikes; pan knees when sitting handle holder; teapot tipper; lid gripper.

Moving around the kitchen

• Not enough space

• Re-organise furniture

Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Large handled cutlery • Buy a trolley • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

Laundry and ironing

• Washing machine is too • Wall-fixed ironing board high or too low • Putting up ironing board

• Review mobility equipment used

• Raise/lower washing machine

Complex solutions

• Alter kitchen

• Adaptation to kitchen

• Change washing machine or iron

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Toilet seat and support frame

Long-handled sponges

What you have to do

What is difficult for you

Simple solutions

More complex solutions

Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Lever taps or new • Raise or lower • Long-handled sponge taps basin • Flannel strap • Stool • Showers • Contact n (see key below) for further information

Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing your back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

Use the toilet • Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Buy a commode • Combined toilet seat • Buy a portable and support frame urinal • Flush lever extension • Grab rails • Contact n (see key below) for further information

Clean teeth

• Toothbrush gripper

• Gripping the toothbrush • Standing at the basin

Have a shower • Difficult to stand for long • Strip wash shower • Non-slip mats • Shower too high • Half-step • Shower controls are awkward • Shower is slippery • Not enough room to move

Complex solutions

• Specialist toilet • Alter position of toilet • Request shortterm loan of commode

• Electric toothbrush • Stool • Shower board • Shower chair or stool • Replace shower controls

n Health and Community Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care

Special equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. These simple items are often referred to as ‘Simple Aids for Daily Living’. If you would like more information please contact Health and Community Services or HertsHelp or go to www.hertsdirect.org Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering or run a hire or loan scheme. Hertfordshire Action on Disability (HAD) HAD has a permanent display of specialist equipment where you can try different pieces of equipment and it also runs a wheelchair accessible transport service. HAD is open to the public Monday - Thursday 9am - 5pm, Friday 9am 4.30pm and 10am - 2pm on Saturdays. • Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Tel: 01707 324581 Web: www.hadnet.org.uk Email: info@hadnet.org.uk The Hertfordshire Hearing Advisory Service (HHAS) An independent charity helping people with hearing loss across Hertfordshire and Bedfordshire. • Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Tel: 01707 324582 Textphone: 01707 375486 Fax: 01707 390644 Email: info@hhas.org.uk

Hertfordshire Society for the Blind Charity providing services and information to blind and partially sighted people throughout Hertfordshire. • Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Sight-Line: 01707 324680 Operates from 10am until 1pm Monday to Thursday Email: office@hertsblind.com Web: www.hertsblind.com Office Hours: 10am- 4pm Monday to Thursday Local suppliers Alphamarque 3 Loyd Court, 63 Russet Drive, St Albans AL4 0AZ Web: www.alphamarque.com Email: sales@alphamarque.com Tel: 01727 837836 Open: Mon-Fri 9am-5pm, Sat 10am-5pm Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7RA Web: www.automobilityconcepts.com Tel: 01442 220930 Open: Mon-Fri 9am-5.30pm Showrooms • 146 Marlowes, Hemel Hempstead HP1 1EZ Tel: 01442 231072 • 172 The High Street, Watford WD17 2EG Tel: 01923 804142 Better Mobility 12 Henry Wells Square, Grove Hill, Hemel Hempstead HP2 6BJ Web: www.bettermobility.co.uk Email: sales@bettermobility.co.uk Tel: 01442 768782 Open: Mon-Fri 9am-5pm, Sat 9am-3pm Cane and Able Healthcare Hitchin Ltd 92 Bancroft, Hitchin SG5 1NQ Web: www.caneandable.co.uk Email: jon@caneandable.co.uk Tel: 01462 454521 Open: Mon-Fri 9am-5pm, Sat 9am-1pm Carvercare & Mobility 2 The Gallery, The Mall, Luton LU1 2TW Web: www.carvercare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Email: info@carvercarer.co.uk Tel: 01582 487878 Open: Mon-Fri 9.30am-5pm, Sat 9.30am-4pm Hertfordshire Action on Disability Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Web: www.hadnet.org.uk Email: info@hadnet.org.uk Tel: 01707 324581 (switchboard) Tel: 01707 384260 (equipment centre) Open: Mon-Thurs 9am-5pm, Fri 9am-4.30pm, Sat 10am-2pm 1st Call Mobility Baros House, Elizabeth Way, Harlow CM19 5AR Web: www.1stcallmobility.co.uk Email: shop@1stcallmobilityretail.co.uk Tel: 01279 420600 Emergency 24 hr Tel: 01279 425648 Open: Mon-Sat 9am-5.30pm Oaks Cross Pharmacy 118 Oaks Cross, Broadwater, Stevenage SG2 8LU Email: oakscrosspharmacy@gmail.com Tel: 01438 314747 Open: Mon-Fri 9am-6pm, Sat 9am-1pm

Electronic aids for hire The Disabled Living Foundation (DLF) This is a national charity providing impartial advice, information and training on independent living. Simple electronic aids can be borrowed from them for free for up to two weeks including: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required. DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website: www.dlf.org.uk Helpline: 0300 999 0004 AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help

guide that is particularly useful if you are not sure what practical items might help you. Web: http://asksara.dlf.org.uk

Telecare Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer. Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons â&#x20AC;&#x201C; that could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence. Telecare can seldom replace care and assistance from people â&#x20AC;&#x201C; it usually enables existing care and support to respond more effectively and can sustain carers in their role. Telecare can only be used where there are sufficient carers or care support available to respond quickly when an alarm is raised. The Hertfordshire Telecare Service is a 24 hour service that provides and monitors a range of equipment and sensors that can be either worn or kept at home to help you stay independent. The Hertfordshire Telecare Service response centre is open 24 hours a day, all year round. When activated, any sensors or equipment will connect to the response centre and trained operators will contact the individual through their Lifeline home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

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Responders You can nominate a relative, carer, neighbour or friend to be a responder. A responder needs to be able to get to the location of the alarm if the response centre contacts them. They must be able to take appropriate action and live within 45 minutes’ drive of the alarm location. If you qualify for support from Health and Community Services and it is agreed that Telecare is the best option for you then a Tunstall engineer will arrange a time to come and install the equipment. The engineer will show you how the equipment works and how to use it. They will provide you with an information leaflet and also

carry out an environmental assessment in your home to assess if any additional items are required. There is no charge for equipment or installation if you qualify for support from Health and Community Services. Connections to the response centre using telecare equipment cost 5p a minute. Each connection lasts on average four minutes and will cost about 20p. These costs are based on BT charges. Charges from other providers may be different. If you have any questions about the Hertfordshire Telecare Service, please contact Health and Community Services on 0300 123 4042.

Services for carers Who is a carer?

Having a carer’s assessment

You are a carer if you regularly look after, help or support someone who wouldn’t be able to manage everyday life without your help. You don’t have to be living with the person, and the help you give doesn’t have to be physical. You may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

If you provide, or intend to provide, regular unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs.

• is an older person (over 60); • is living with dementia; • has a physical disability, learning disability, or a mental-health condition; • has sight, hearing or communication difficulties;

This assessment, called a ‘carer’s assessment’, gives you the chance to tell us what you need as a carer, and to find out what support might be available to help you. The carer’s assessment is an essential first step in getting the support you may need. It looks at:

• has a drug or alcohol problem.

• the care you provide and how your caring responsibilities affect your life;

You may be helping them with:

• any support you are getting now and what else you think would help you; and

• personal care, such as washing and dressing;

• what you would like your support to achieve.

• has a long-term health condition; or

• going to the toilet, or dealing with incontinence; • eating or feeding, and taking medicines; • getting about at home or outside; • practical help at home, keeping them company; or • emotional support or communicating.

The assessment can also give you lots of information about other services that might help you, and other ideas for supporting you in your caring role. Your carer’s assessment will show if you qualify for support services from Health and Community Services.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers’ Personal Budgets The carer’s Personal Budget is a single payment that you can use towards the cost of something specific that will support you in your caring role. For example, you could use it for leisure activities, education or training, improving your own health or wellbeing, or just to take a short break from caring. When Health and Community Services consider a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue providing care if they do not get some support. The amount you could get will depend on your needs identified by your carer’s assessment. You will not pay tax on the money and it will not affect any benefits you get.

Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Allowance, Disability Living Allowance care component (at the highest or middle rate) or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2013/14 is £59.75 a week. This figure may change over the life of this Directory. However, you cannot claim it if you are in full-time education or employment, and it can affect other benefits or pension you receive. If you are over 65 you may qualify for Carer’s Premium. This can entitle you to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

You cannot use the payment to buy personal care for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay for goods or services you have already bought, or for everyday living costs such as food, heating, lighting, council tax, rent or mortgage payments.

Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities.

Respite at home

You may be able to get Carer’s Credit if:

The home-based respite service gives carers a break from their caring responsibilities. A care worker would come in to look after the person you care for, so you can have some time to yourself. The breaks could be regular or just when you need them. Respite at home is considered to be a service for the person you care for. So if they have a Personal Budget for their own needs (see page 6) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service. When Health and Community Services talk to you about your needs (at the carer’s assessment), they will look at whether they can offer this service.

Benefits you may be entitled to If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to

• you provide care for one or more disabled person(s) for a total of 20 hours or more each week; and • you are not already getting Carer’s Allowance. There are a number of local voluntary organisations providing information, advice and support to carers. Carers in Hertfordshire Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. They give support and information to unpaid family and friends who look after someone. They provide the space for you to discuss practical and emotional concerns around caring and opportunities to share experiences with others. • Carers in Hertfordshire Tel: 01992 586969 Fax: 01992 586959 Web: www.carersinherts.org.uk

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Crossroads Care Crossroads Care aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for.

• Crossroads Care Hertfordshire North Tel: 01462 455578 (8am-5pm) Fax: 01462 452714 • Crossroads Care Hertfordshire South Tel: 0208 905 1158 (9.30am-5.30pm)

Care in your own home For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Some carefully chosen home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if homecare will benefit you. You and your family will be fully involved in looking at what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, Health and Community Services is a good first step towards finding help. Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing. You might be surprised to learn that even those with quite significant and debilitating medical conditions can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide ‘live-in’care, where a care worker will stay with you at home to support you throughout the day and night.

Finding the right support As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 50. There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need. However, the benefits of using a regulated agency include:

• assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. For further information and help, call this Directory’s independent helpline: 0800 389 2077.

Stay independent with home care from Allied

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

Call us on:

0800 542 3401 quoting code: ALL050

alliedhealthcare.com Visit www.carechoices.co.uk for further assistance with your search for care

in Hertfordshire Of All Ages. Home Care for You. Home Care For You All Personal Care, Domestic Chores and Support Services, Visits From ¼ Hour up to 24 Hour Live-In Care, Fully flexible, tailored care packages to suit your individual needs.

Specialist areas include:

Physical Disabilities, Dementia Care, Degenerative Conditions, Neurological Disorders, End of Life Care, Learning Disability Support.

Home Care & Support for you

on 0333 700 80 80 (24 Hour enquiries@carebyus.com www.carebyus.com

Care Quality Commission and Herts County Council accredited. Caring for Adults and Children of All Ages Across Hertfordshire Members of the United Kingdom Home Care Association.

• All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support

0333 700 80 80 enquiries@carebyus.com

•

www.carebyus.com

Care Quality Commission and Hertfordshire County Council Accredited Members of the United Kingdom Home Care Association

Living with dementia at home Usually the initial point of contact to access care services for those with dementia is either their GP (for healthcare solutions) or Health and Community Services (for most other services). If you are concerned about your persistent forgetfulness - or the memory difficulties of a friend or family member, it is important to consult a GP. He or she can do a simple memory test, a physical examination and order blood tests. They can then refer you to a memory clinic to test your memory in more detail and arrange a brain scan if needed. The various types of support available to you and your carer are likely to involve NHS services, Health and Community Services and voluntary agencies. Some examples of services and support to help people live as independently as possible with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care sheltered housing; and • carers’ support groups. There are some simple practical steps to help with memory problems: • use a diary and make lists to help you remember appointments; • keep your mind active by reading or doing crossword puzzles, Sudoku and other mind exercises; • get regular physical exercise; and • eat a healthy diet.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years.

Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition. When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia - from helping someone find the right bus to spreading the word about dementia. We want to create a network of a million Dementia Friends across England by 2015. See www.dementiafriends.org.uk for further information. HCPA run Dementia Friends sessions at their offices in Welwyn Garden City. These information sessions are designed by the Alzheimer’s Society to help people to understand what it is like for

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the person living with dementia. Everyone is welcome to attend these sessions. For more information about the next session please contact HCPA on 01707 536020. These sessions are free to attend.

Respite care Spouses, partners and relatives who care for a person with dementia are entitled to an assessment and may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency. Regular respite care might involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. If the relative caring for a person wishes to go on holiday or is unable to care because of illness or an emergency a period of respite care may be provided in a care home or a care worker may provide care in the person’s own home.

Care at home People with dementia often have problems in new environments and may function better and be more contented in the familiar surroundings of their own home. Care and support needs are assessed as explained on page 6 and a care plan is drawn up. The person with dementia participates in setting up this plan. If the person is unable to participate, family members can assist in planning care.

Specialist dementia day centres In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community. Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary but may include outings, entertainment, personal care, meals, hairdressing and support for carers. Attendance at day centres can be offered from a just a few hours a week to a number of days. Contact Health and Community Services on 0300 123 4042 or your local Alzheimer’s Society office for more details: see ‘Useful local contacts’ on page 74. Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia. If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline on 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is usually open from 9am to 5pm Monday to Friday and Saturday and Sunday 10am to 4pm.

The person with dementia will respond best to stable care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family. Staff can be employed if the person pays privately or receives a Personal Budget from Health and Community Services to pay for care (discussed on page 6).

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Health and Community Services, contracts and care plans will

have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services. People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this. Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. Carers must be checked with the Disclosure and Barring Scheme (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3 Paying If your care needs do not meet Health & Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. Comments, compliments and complaints If you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 49.

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Paying for care in your own home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment. People with more than £23,250 in capital including savings have to pay the full cost. The value of the home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Health and Community Services when your savings fall below this amount. The council calculates charges in accordance with its Fair Access to Care Services policy. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure. The assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disability-related expenditure is the extra amount you spend as a result of your disability or illness. Health and Community Services can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay. Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If on-going care needs are identified at any time during this period however, the ongoing service is no longer classed as reablement and becomes chargeable.

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support If you do not qualify for financial assistance from Health and Community Services there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. Hertfordshire County Council has a system called ‘Paying for Care’ - you can contact this advice line and they will be able to put you in touch with an independent adviser. PayingForCare is an information and advice service helping older people and their families, friends and carers to make informed choices when faced with the prospect of having to pay for the costs of their own care. Call them for a free chat on freephone 0808 208 9994. Try their online calculator to find out how much residential care might cost in this area.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial adviser, a search is available on their website: http:// societyoflaterlifeadvisers.co.uk/find-an-adviser/

Equity release If you cannot get the care or support you need from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years.

The dos and don’ts of equity release: Do: • Consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing. • Consider the impact on means-tested benefits or council support.

There are two types of equity release – Home Reversion Plans, where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there, and Lifetime Mortgages, where you borrow against the value of your property and the interest on the loan rolls up, is added to the loan and repayable when you sell the property or move out.

• Involve family members in your decision.

SHIP Most equity release providers have signed up to be members of SHIP (Safe Home Income Plans). SHIP members adhere to a strict code of conduct meaning they must:

• Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.

• provide fair, simple and complete presentation of their plans. Clearly setting out the benefits, obligations, variables and limitations in their literature; • include all costs which the applicant has to bear in setting up the plan, the position on moving, the tax situation and the effect of changes in house values; • ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the effect that the contractual terms have been fully explained; and • all SHIP members’ plans carry a ‘no negative equity’ guarantee so you will never owe more than the value of your home.

• Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it SHIP approved?

• Choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee. • Choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market. Don’t: • Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it. • Proceed without specialist advice. Further information on paying for care can be found beginning on page 45.

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Home care providers ABBOTS CARE LIMITED  St Albans AL1 5FL Tel: 01727 891004

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ARCHERS COURT Hitchin SG5 1HB Tel: 01462 423852

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BELLEROSE Watford WD17 1QS Tel: 01923 444634

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AC HOMECARE Welwyn Garden City AL7 1HL Tel: 01707 696474 ACE COMMUNITY CARE Weston SG4 7AS Tel: 01462 790686 ADICO CARE  Hertford EN11 0FF Tel: 01992 469540 AINSWORTH CARE Kings Langley WD4 8JU Tel: 01923 269877

ALLIED HEALTHCARE Hitchin SG5 1HX Tel: 0844 736 0254

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ALL ENGAGE LIMITED POTTERS BAR Potters Bar EN6 5AS Tel: 01707 265419

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Live-in Care from £675 per week

BLUEBIRD CARE (CHILTERN & DACORUM) Hemel Hempstead HP3 9XY Tel: 01442 933499 BLUEBIRD CARE (STEVENAGE)  Letchworth Garden City SG6 2HB Tel: 01462 676555

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BLUEBIRD CARE (WATFORD & THREE RIVERS) Rickmansworth WD3 1EQ OP D PD Tel: 01923 775300

The Mark of Excellent Care

Looking for High Standard Home Care? Caremark (Welwyn & Hatfield) is dedicated to delivering High Standard, Reliable Home Care to vulnerable people who want to remain living in their own homes independently. • We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home. • We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times. • We offer you highly competitive, fair and affordable rates.

For more information visit: www.caremark-welwyn.com

T: 01707 274 244 E: admin@caremark-welwyn.com

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Providing quality Care in your own home... We cover Hemel Hempstead, Watford, St Albans, Berkhamsted, Harpenden & surrounding areas

08000 121 247 | www.liveincare.info

Tel: 01442 213289 E-mail: hertshomecare@btconnect.com Web: www.hertshomecare.co.uk

Herts Homecare adopts a ‘person-centred’ philosophy on care that places our customers needs and wishes first. We encourage our customers to live their lives independently with dignity and respect whilst respecting their privacy and freedom of choice at all times. We not only support older people but also people with: • • • •

Autism and Asperger’s Syndrome Mental health problems Learning difficulties Physical difficulties

Our services include: Personal care, 24-hour live-in care, domestic support, respite care, practical support, personal fitness, nutritional support, companionship, one-to-one community support.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs  HCPA Gold Membership – see page 53

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Home care providers continued Broad Oak Manor (Dom Care) Hertford SG14 2JA Tel: 01992 551900 Bushey Flexicare  Bushey WD23 3PY Tel: 07976 969553 Bushey House (Beaumont DCA) Bushey WD23 1QN Tel: 0208 421 8844 Camphill St Albans  St Albans AL1 4AR Tel: 01727 811228

Community Support Service (Dom Care) Rickmansworth WD3 1AN Tel: 01923 713620

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Crossroads Care Hertfordshire North  Hitchin SG4 0TW OP D PD LDA MH SI YA AD Tel: 01462 455578

Cuffley Care at Home Service Cuffley EN6 4EY OP D PD LDA SI YA Tel: 01707 876197

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Delrow Community Watford WD25 8DJ Tel: 01923 856006

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Care By Us Limited  Bishops Stortford CM23 3DH Advert page 22 OP D PD LDA MH SI YA AD Tel: 0333 700 80 80

ENA/Elisa Group Ltd Welwyn Garden City AL8 7SR Tel: 01707 333700

Care By Us Ltd – North London & West HERTS  Borehamwood WD6 1SD OP D PD LDA MH SI YA AD Tel: 0208 099 8276

Excelsior Specialist Mental Health Services Stevenage SG1 1LW PD MH YA Tel: 07783 128902

Care for freedom limited  St Albans AL4 9DD OP D PD LDA MH SI YA AD Tel: 01727 789779

Families Together Hertford SG13 7AP Tel: 01992 500888

Care Fully Limited Stevenage SG1 3HR Tel: 01438 814045

Gombards Welwyn AL6 9EL Tel: 01483 712892

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Care4U2Day Limited  Hemel Hempstead HP3 8EB Tel: 01442 462159

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Green Oak Living Solutions St Albans AL2 1JG Tel: 07780 221550

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Caremark (Welwyn and Hatfield)  Hatfield AL10 0LG Advert page 28 OP D PD LDA MH SI YA AD Tel: 01707 274244

Greenwood Lodge St Albans AL2 3HN Tel: 01727 872181

Caring Hands Stevenage Ltd  Stevenage SG1 3DW OP D PD LDA MH SI YA AD Tel: 01438 722663

Hales Group Ltd Stevenage SG1 3AU Tel: 01438 765715

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Cherry Tree Housing Association (Office) Shenley WD7 9DS LDA YA Tel: 01923 850580

Hales Group Ltd Watford WD24 7ND Tel: 01438 765715

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Chorleywood Beaumont (DCA) Chorleywood WD3 5BY Tel: 01923 285111

Hand In Hands  Stevenage SG1 6GY Tel: 0845 275 8000

City Care Welwyn  Welwyn Garden City AL7 1TS Tel: 01707 290437

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Harpenden Mencap Domiciliary Service  Harpenden AL5 4UZ LDA YA Tel: 01582 763679

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Home care providers continued Health Personnel Limited Hatfield AL10 9NA OP D PD LDA MH SI YA AD Tel: 0844 249 2900

Hertfordshire Domiciliary Care Agency Hatfield AL10 9AB PD LDA MH SI YA Tel: 01707 284223

Help Home Care Ltd  St Albans AL4 9JE Tel: 01727 763929

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Hertfordshire Domiciliary Care Services Hatfield AL10 9BY OP PD LDA MH Tel: 01707 258735

Helpers Homecare Limited  Baldock SG7 6AZ OP D PD LDA MH SI AD Tel: 01462 896853

Hertfordshire Enablement (East) Stevenage SG1 2FQ OP D PD LDA MH SI YA AD Tel: 01438 845333

Helping Hands East  St Albans AL3 5AB Tel: 01727 701461

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Hertfordshire Enablement (West) Hemel Hempstead HP3 9BF OP D LDA MH SI YA AD Tel: 01438 845333

Helping Hands Watford Limited  Abbots Langley WD5 0DY OP D PD SI YA Tel: 01923 461869

Hertfordshire Supported Living Services Watford WD25 7GP LDA Tel: 01923 662411

Hertfordshire Crossroads – South Borehamwood WD6 1RN Tel: 0208 905 1158

Herts Homecare Hemel Hempstead HP3 9HS Tel: 01442 213289

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Life Opportunities Trust Outreach Community & Home Care Services

What we offer We provide effective care packages to meet a broad range of users’ needs including: • Elderly • Physical disabilities • Learning disabilities • Short and long term illness • Return home from hospital

Our services include

Life Opportunities Trust (LOT) is a registered charity, established in 1989 and registered with the Care Quality Commission. We have been providing high quality care and support services in Hertfordshire and London to people with disabilities for over 21 years.

Home Care Service Our Home Care Service supports individuals in their own homes, helping them to maintain or regain their independence. Our aim is to enable our clients to remain in their own home or simply to just be there during a period when they require support.

• Personal care & domestic support • Cooking, laundry, shopping • Conversation and companionship • High-dependency support • Return home from hospital service • Support with interests and hobbies • Support with household budgeting • Health monitoring

Benefits of choosing LOT • Dedicated, reliable, caring, fully trained staff • Continuity of service; we can ensure that you are provided with only one or two carers under most circumstances • 24 hours on-call service and a dedicated manager who will coordinate your care and will listen and act on any of your concerns • A high quality service

For further information contact us on tel: 01923 299770 or visit www.lifeopportunitiestrust.co.uk

Out & About is a support service providing outreach to adults with learning difficulties, older people, and people with mental health difficulties. In most cases we provide 1:1 support to each service user to enjoy and participate in their community and have access to various activities including support with shopping, as an alternative to a daycentre, support to find and access voluntary work, social activities, travel training, support to maintain social connections by visiting friends and family, swimming and various sporting activities. For more information or to book a Service Provision Planning meeting call: 01442 531171/531172 email: outandabout3@tiscali.co.uk visit: www.outandaboutservices.com

Tel: 01442 234 780 Email: info@zinniacare.co.uk Registered with The Care Quality Commission (CQC)

Zinnia Care is a domiciliary care agency proud to provide high standard home care to people living in their own homes in Herts and Bucks. • We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home. • We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times. • We offer you highly competitive, fair and affordable rates. • You will receive complete honesty and openness at all times.

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Home care providers continued Hightown House Hemel Hempstead HP2 4XH Tel: 01442 292300

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MDM Care Limited  Watford WD17 1LA Tel: 01923 800220

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Mears Care – Cheshunt Cheshunt EN8 0DW OP D PD LDA MH SI YA AD Tel: 01993 632300

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Mears Care – Welwyn Garden City Welwyn Garden City AL7 3UQ OP D PD LDA MH SI YA AD Tel: 01707 294700

Home Counties Outreach Services Hemel Hempstead HP3 8EH OP PD LDA YA Tel: 01442 254539

Medow Care Services Limited  Hatfield AL10 0RS OP D PD MH SI Tel: 01707 271512

Home Instead Senior Care (Central Hemel Hempstead & Chilterns) Hemel Hempstead HP3 9RJ OP D PD LDA MH SI YA Tel: 01442 233599

MiHomecare Berkhamsted HP4 1AA Tel: 01442 870071

Hilton Community Services Limited Cheshunt EN8 8JJ Tel: 01992 638361 Home Care Preferred Limited Shenley WD7 9AD Tel: 07796 176334

Home instead Senior Care (St Albans)  St Albans AL4 9DD OP D PD LDA MH SI Tel: 01727 895941 Home Instead Senior Care (watford)  Watford WD18 8PH OP D LDA YA Tel: 01923 250513 Home Instead Senior Care (Welwyn Garden City)  Welwyn Garden City AL7 2AA OP PD LDA MH SI Tel: 01707 240650 JAC Locums Limited Letchworth SG6 4PG Tel: 01462 338452 Jubilee DCA Welwyn Garden City AL7 1AD Tel: 01707 376460 Lease of Life Home Care  Welwyn Garden City AL7 2AA Tel: 01707 871503

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Murdock Care Services Tring HP23 5ED OP D PD LDA MH SI YA AD Tel: 01442 824137 NaS Community Services Hemel Hempstead HP3 0DF Tel: 01442 247046

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NativeCare Bilingual Homecare Services Broxbourne EN8 7JH OP D PD LDA SI Tel: 0203 667 7050 Next Steps Hertfordshire Welwyn Garden City AL7 1HL Tel: 01536 511833

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Novus Care  Watford WD18 8PH Tel: 01923 252401 NSPL T/A Goldsborough Hatfield AL10 8HU Tel: 0844 736 0250

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Life Opportunities Trust (Hempstead House) Kings Langley WD4 8BJ Advert page 30 OP D PD LDA MH SI YA Tel: 01923 299770

Omer Care LTD  Hitchin SG4 8XG Tel: 01438 820999

London Care Project, The Watford WD25 8ES Tel: 07747 828338

Options Health Care Services Limited  Stevenage SG1 1HG OP D PD MH Tel: 01438 368505

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Look Ahead Domiciliary Care (Hertfordshire) Stevenage SG2 9XL PD LDA SI YA Tel: 01438 740096

Out and About  Hemel Hempstead HP2 7ES Tel: 01442 531171/2

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The Home Care Specialists

Do you need a Helping Hand? Home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 24 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• • • •

Providing a break for an existing Carer or family member Personal care Support with continence Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01727 701 461

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards

Home care providers continued Partners in Support Ltd  Stevenage SG1 2EF Tel: 01438 746243

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Plan Care  Welwyn Garden City AL7 2BH OP D PD LDA MH SI YA AD Tel: 01707 396605 Portfolio Homecare  Ware SG12 9PY Tel: 01920 444040

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Precious Homes Hertfordshire and Bedfordshire St Albans AL3 5UT Tel: 01727 420761 OP PD LDA MH SI Prime Time Recruitment Ltd Watford WD17 2DN OP D PD LDA MH SI YA AD Tel: 01923 801818 Professional Nursing Services Ltd Bishops Stortford CM23 2LD OP D PD LDA SI YA Tel: 01279 507077 Pulse – Hertfordshire Broxbourne EN10 6NH OP D PD LDA MH SI YA AD Tel: 07436 547375 R4R Home Care Services Ltd Watford WD18 7FR OP D PD LDA MH SI YA Tel: 01923 239400 Raphaels Home Care Limited St Albans AL1 4AP Tel: 01727 568756 Roch 2 Limited Ware SG12 7LY Tel: 01920 465697

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Rose Domiciliary care agency, The Hemel Hempstead HP2 5SA OP D LDA YA Tel: 07983 329447 Sagecare Limited  Welwyn Garden City AL7 1JG OP D PD LDA MH SI YA AD Tel: 01707 332337 Sagecare Nursing Agency  Welwyn Garden City AL7 1JG Tel: 01707 332337 Shine Homecare  Watford WD17 3PH Tel: 01923 330330 SKL Homecare Bushey WD23 3HF Tel: 0208 950 6992

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Social Care Solutions Ltd Hatfield AL10 9SH OP D PD LDA MH SI YA Tel: 01707 265601 Southern Family Care  Stanstead Abbotts SG12 8HG Tel: 01920 871414

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Special Kids Care Agency Rickmansworth WD3 1EQ Tel: 01923 897643

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Spring House Hatfield AL10 9JP Tel: 01707 257733

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St Elizabeth’s Domiciliary Care Agency Much Hadham SG10 6EW LDA Tel: 01279 844422 SureCare (St Albans & The Dacorum)  St Albans AL2 1JG OP D PD LDA MH YA Tel: 01727 828203 Timberlea (Dom Care) Watford WD19 6HW Tel: 0208 421 5395

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UK International Nursing Agency Ltd Dom Care Radlett WD7 8JX OP D PD LDA MH SI Tel: 01923 855856 VKL Transport Services Ltd Borehamwood WD6 1SF OP D PD LDA MH SI YA AD Tel: 0208 381 6254 Walsingham, 1–2 Ashley Close Hemel Hempstead HP3 8EH Tel: 01442 219091 Whitton Care Hatfield AL10 9DD Tel: 01707 550026

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Wilnash Care Ltd  Potters Bar EN6 5BL Tel: 01707 830037

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Your Life (Royston) Royston SG8 5FF Tel: 01763 256810

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Zinnia Care  Hemel Hempstead HP1 1DS Tel: 01442 234780

Advert page 30 OP

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Housing with care Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service. A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

Flexicare housing Flexicare housing is Hertfordshire’s version of extra care, schemes where people rent their own flat, but have access to care and support as and when they need it, 24 hours a day. Because it meets a wide range of needs, Flexicare housing is a positive choice for people with a range of needs, from those starting to need a little help with physical or memory problems, to those who are seeking an alternative to residential care. Tenants are assessed by Health and Community Services for their ability to contribute to costs, so these are in line with the cost for home care, and for those with higher needs they are considerably less than residential care. As care is available 24 hours a day, Flexicare can relieve a lot of stress for family carers and tenants - even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs. A flat or bungalow in a Flexicare housing scheme will have up to two bedrooms and many are spacious enough for wheelchair users. There are also communal facilities and social activities. Flexicare housing may suit you if you: • are finding it hard to cope in your existing accommodation; • are already receiving home care services;

• have unpredictable care needs; or • have few care needs now but want to prepare for the future. For further details about Flexicare housing call Health and Community Services on: 0300 123 4042 or visit: www.hertsdirect.org Alternatively, for further information on housing with care options, call this Directory’s independent helpline: 0800 389 2077.

Flexicare housing schemes in Hertfordshire Broxbourne Emmanuel Lodge, College Road, Cheshunt Wormley Court, Macers Lane, Broxbourne Dacorum Evelyn Sharp House, Field Road, Hemel Hempstead East Herts Bircherley Court, Railway Street, Hertford Calton Court, Windsor Drive, Hertford Parkside, Vicerons Place, Bishops Stortford Hertsmere Fountain Court, Brook Road, Borehamwood Collins Court & Storey Court, Meadow Way, Bushey North Herts Andersons House, Florence Street, Hitchin Robert Humbert House, Rushby Mead, Letchworth Temple Court, Woodland Way, Baldock Mary Barfield (dementia specialist), Rochester Way, Royston Peter Sell House, Desborough Road, Hitchin Tabor Court, Beech Hill, Letchworth Stevenage Silkin Court, Campkin Mead, Stevenage Watford Rutland Lodge, Nascott Road, Watford Dale Court, High Road, Leavesden Lincoln Court, Haines Way, Leavesden Welwyn Hatfield Chilton Green, Panshanger, Welwyn Garden City Swan Field Court (dementia specialist), School Lane, Welwyn Woodside House, Bridge Road, Welwyn Garden City

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialist services Learning disability

Supported Living

As part of Hertfordshire County Council, Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support.

‘Supported Living’ is a term generally used to describe situations in which people (often disabled adults) usually rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home.

You can get help and advice on problems you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you. Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor. Teams will also help you get advice and support from advocacy services; the Children, Schools and Families Department; the Benefits Agency; the Housing Department and the police. If you are a family carer they can also assess your needs and help you support the person you care for.

Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property. Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology such as telecare equipment (discussed further on page 17) that ensures an emergency response and helps keep people safe. For further information speak to Health and Community Services on 0300 123 4042 or contact your local team for further information. • Broxbourne and East Herts CLDT Post point SFAR006, Ground Floor, Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843111 Fax: 01438 843123 Email: eastherts.ld@hertscc.gov.uk • Dacorum Community Learning Disability Team Apsley 1, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454444 Fax: 01442 454422 Email: dacorum.ld@hertscc.gov.uk

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• Hertsmere Community Learning Disability Team Apsley 1, Brindley Way, Hemel Hempstead HP3 9BF Telephone: 01442 454242 Fax: 01442 454244 Email: hertsmere.ld@hertscc.gov.uk • North Herts and Stevenage Community Learning Disability Team Post point SFAR005, Ground Floor, Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843222 Fax: 01438 843234 Email: ld.nh&stevenage@hertscc.gov.uk • St. Albans Community Learning Disability Team Apsley 1, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454300 Fax: 01442 454333 Email: stalbans.ld@hertscc.gov.uk • Watford and Three Rivers Community Learning Disability Team Apsley 1, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454343 Fax: 01442 454377 Email: watfordthreerivers.ld@hertscc.gov.uk • Welwyn Hatfield Community Learning Disability Team Post point SFAR006, Ground Floor, Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843600 Fax: 01438 843601 Email: welwynhatfield.ld@hertscc.gov.uk Non-council support Guideposts Trust Listens to and supports adults with learning difficulties to access their own community activities and lead fuller, more independent lives.

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The Community Mental Health Teams (CMHT) are a community based assessment and treatment service for people suffering mental health problems aged between 18 to 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 6. For contact details of our local team, please visit: www.hpft.nhs.uk/our-services/area-directoryand-contacts Out-of-hours mental health helpline For out-of-hours advice and telephone support from a mental health professional, please call the Helpline on 01438 843322. This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays. The service is available to service users and carers within the Hertfordshire Partnership NHS Foundation Trust for advice and support outside office hours.

• Guideposts Trust (Hertfordshire) Eastern Regional Office, 82a High Street, Ware SG12 9AT Tel: 01920 484946 Email: guideposts.ware@guidepoststrust.org.uk Web: www.guidepoststrust.org.uk

Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 9am - 5pm weekdays. Freephone: 0808 800 3333 Email: response@scope.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts Guideposts Clients at Guideposts’ mental health services have linkworkers who work with people on a one-to-one basis, providing support and encouragement that they may need to fulfil their goals and achievements. • Mental Health Services (Hertfordshire) Henry Smith House, 3-5 Estcourt Road, Watford WD17 2PT Tel: 01923 223554 Fax: 01923 245288 Email: hsh@guidepoststrust.org.uk Guideposts Watford also provides support for people in crisis, and emotional support and long term care to individuals who feel isolated and alone. Contact Guideposts Watford on 01923 223554 for details of how they can help support you when you need it most. Herts Mind Network is a mental health organisation providing a diverse range of recovery orientated services and works with adults from the age of 18 years with no upper age limit. • Herts Mind Network 139 Leighton Buzzard Road, Hemel Hempstead HP1 1HN Tel: 08444 772212 Email: info@hertsmindnetwork.org Web: www.hertsmindnetwork.org Letchworth Mind Letchworth Mind is a local Mind Association affiliated to the charity Mind. Tel: 01462 673853 Web: http://letchworthmind.co.uk Mind in Mid Herts provides support, advice and information to individuals in Hertfordshire who are experiencing mental health problems. The organisation has a team of professional staff and volunteers who provide services from various localities.

• St Albans (Head office) 11 Hatfield Road, St Albans AL1 3RR Tel: 01727 865070 Fax: 01727 838545 • Hertford 1st Floor The Hinds Room, The Seed Warehouse, Hertford SG14 1PX Tel: 01992 584387 • Stevenage 13 Town Square, Stevenage SG1 1BP Tel: 01438 369216 / 488232 • Welwyn Hatfield 3rd Floor, Campus West, Welwyn Garden City AL8 6AE Tel: 01707 326065 / 357136

Physical disability If you have a physical disability or a long-term illness, Health and Community Services and other organisations in the independent and not-forprofit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer. The Older People and Physical Disabilities (OPPD) teams assess and manage care services for older people and people with physical disabilities living in hospital, in care homes or in the wider community. Initial requests and referrals for adult social care services are handled by the Customer Service Centre, which also provides information and advice to callers. Call Health and Community Services on 0300 123 4042. OPPD’s Community Teams will then work with anyone needing more detailed assessment or care management. As with all support from Health and Community Services, your needs must firstly be assessed (see page 6) to determine the best ways to support you; your carer can also have an assessment. You may wish to discuss your needs with your family doctor in the first instance. Support from Health and Community Services includes: allocation of a Personal Budget (see

Visit www.carechoices.co.uk for further assistance with your search for care

page 6); occupational therapists; help with equipment and adaptations your home; activities within the community; help at home, and with leaving hospital; short breaks; help if required to move into residential or nursing home care; and help for carers. If Health and Community Services arranges a care home placement for you, you should check a number of issues. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commission’s standards (see page 50)? Does the staff team in the home have good links with the local Health and Community Services Care Management Team? Benefit update Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a new Personal Independence Payment. How much you’ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip

Sensory services The Sensory Services team, which includes rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies. The team provides services to all adults and children in Hertfordshire who are: • blind or partially sighted or have a degree of sight loss; • deaf or hard of hearing or have a degree of hearing loss; or • deafblind or have a degree of dual sensory loss. If you care for someone with a sensory need the Sensory Services team can carry out an assessment of your needs as a carer to help you to continue to support them. Contact Health and Community Services for further information on 0300 123 4042.

Advocates can help Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care choices. They can be especially useful if you have a disability and you need to make your voice heard. Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Useful contacts North Herts People First Promote the rights of people with a learning disability and are there to listen to and support each other while they are doing this. Leyden House, Leyden Road, Stevenage SG1 2BP Tel: 01438 759009 Email: admin@northhertspeoplefirst.com POhWER (The Advocacy Agency) Provides free, confidential independent advocacy to users of care and community services across Hertfordshire. POhWER also provides the Independent Complaints Advocacy Service (ICAS) for Hertfordshire - free, confidential, independent advocacy support to anyone wishing to make a complaint about the NHS. Hertlands House, Primett Road, Stevenage, Hertfordshire SG1 3EE Tel: 0300 456 2370 (Main office) Email: pohwer@pohwer.net Web: www.pohwer.net

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ ¹ Although the subject of dying is often painful

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the ABC End of Life Programme or Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes.

‘Preferred Priorities for Care’ (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. ¹ ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites – End of Life Care

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers.

Compassionate Communities Website www.compassionatecommunities.org.uk aims to:

Programmes available include:

• help people develop the skills to address issues raised by end of life and other losses; and

The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. East of England ABC End of Life Education Programme The NHS East of England is a free education programme, offered to all care home, primary and secondary health and social care staff not working in specialist palliative care but who do frequently play a major role in meeting palliative care needs. It developed from the NHS East of England Towards the Best Together Strategy and its End of Life vision ‘to ensure high quality, integrated end of life care is available to all who need it, irrespective of diagnosis or place of care’. This programme is being delivered across East Anglia, Essex, Bedfordshire, Hertfordshire and Luton.

• be a helpful, empathetic ear. Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. www.dyingmatters.org NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk Or contact your local hospice.

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Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk). There are two types of residential home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital including savings exceeds £23,250. This figure may change after April 2014, check with Health and Community Services after this date. See page 45 for more information on paying for your care in a care home. Some care homes are also registered to support people living with dementia and some of these in Hertfordshire have gained the Hertfordshire County Council (HCC) Dementia Accreditation. When visiting a home you can ask if they are

HCC Dementia Accredited. Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £109.79 per week for the lower rate and £151.10 per week for the higher rate. This figure may change after April 2014, check with Health and Community Services after this date. For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline: 0800 389 2077.

Shaping the future of care homes...

Acacia Mews

Residential & Dementia Care Home | Hatfield

Acacia Mews Care Home, on St Albans Road East, opened early 2012. The home has been developed by Avery Healthcare and brings to Hatfield elder care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acacia Mews offers: • Generously proportioned bedrooms with en-suite walk-in showers, toilet & flat screen TV • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Hair salon • Enclosed garden with raised beds.

For further details or to arrange a visit please call today 01707 278160

Manager Kate Flory | www.acaciamewscarehome.co.uk | email: enquiries.acaciamews@averyhealthcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

Home 1

Fees per week: £

Home 2

Fees per week: £

Home 3

Fees per week: £

First impressions • • • • •

1 2 3

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

1 2 3

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Is there a Dignity Champion? • Is there a Dementia Champion/Lead?

• • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room? • Does the home have a Nutrition Champion/Lead?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

Staff

Visitors

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? A place to make tea/coffee whenever you want? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £............... £............... £............... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • What does the home do about personal engagement?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

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Activities/Engagement in care homes The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day – this is what is meant by the term ‘engagement’. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better and may have a marked effect on falls prevention. All of these can be

defined as ‘activities’. Above all they can provide a point of interest, fun and challenge to each day Lots of care homes now employ a dedicated Activity Coordinator. What they do and how varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high quality activity provision and engagement. Review the ‘Activities’ section of the care homes checklist on page 41 for questions to consider asking potential providers.

20 top tips for finding a good care provider from Hertfordshire Care Providers Association Why should I look for a care provider with a fully trained workforce? To provide the best care, staff need to be knowledgeable, competent and confident. They also need to know how to use the training they are regularly receiving in practical situations. Your family member or loved one deserves to be treated with dignity and respect at all times and the care that they receive should focus particularly on their wellbeing, including preventative measures around health related issues. How do I find this out? 1. Ask a manager about their staff training programme. 2. Ask to see staff training records (these may need to be anonymised). 3. Watch for staff interaction with residents as you walk around the home. 4. Ask other residents how good the staff are. 5. Ask to see the activities programme. 6. Be on the lookout for compassion. Do staff look as if they really care? 7. Be alert to dignity issues: for example, are people covered up? 8. Do the residents look clean and tidy? 9. Ask to see menus and find out what nutritional training the staff receive.

10. Ask about falls prevention measures. 11. Talk to staff and ask them how they provide ‘person-centred care’. 12. Ask if there will be a life-story book made so that staff can get to know the resident. 13. Find out how many staff are on duty at any one time. 14. Ask to see training records of night staff specifically. 15. Ask a manager to tell you about the culture and check if it reflects the care you see. 16. Does the place look safe? Are there clear walkways and do staff clear them? 17. Do the staff involve residents in normal dayto-day activities such as laying the table? 18. Ask the staff how they manage difficult behaviours. 19. Chat to staff about the particular conditions of your loved one to check their knowledge 20. And most importantly: do the current residents look happy, engaged and comfortable? For any further information or questions, please contact us on 01707 536020 or email us on admin@hcpa.info

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia in care homes Care homes and dementia According to the Alzheimerâ&#x20AC;&#x2122;s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia. Each person with dementia is a unique human being with individual emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored programme enables the person to experience the best possible quality of life. Subsequently, a good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning. The person with dementia will have an assessment and an on-going personalised care plan, agreed across health and social care that identifies a named care coordinator and addresses their individual needs. They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care. For more information on these see page 47. It is important that care and support options are tailored to the needs of the individual. One size does not fit all. Some options can work well for one individual but prove to be stressful and unsuitable for another person. Make sure staff know the person you care for by providing life story books; telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for. Find out if the home has a Dementia Champion or Lead; this person will have advanced training and will be the whole team mentor. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and

personal preferences, even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist on page 44.

Design and technology The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation at ground floor level only and with good access in and out of the building within a safe environment. Plenty of natural light and an easy way of finding oneâ&#x20AC;&#x2122;s way around the building and grounds are essential for minimising disorientation for residents.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead. For further information, call this Directoryâ&#x20AC;&#x2122;s independent helpline: 0800 389 2077.

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Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 41. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia. Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

p/h

Home 2

p/h

Home 3

p/h

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to stimulate residents? 1 2 3 Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as dining room and bathroom. 1 2 3 The home’s policy about locking external doors. 1 2 3 Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. 1 2 3 Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? 1 2 3 Are residents able to compile memory boxes? 1 2 3

Do staff compile life story books including photographs and mementos? 1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3 Will the person with dementia have a member of staff particularly responsible for their care? 1 2 3 Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3 Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3 Is there a full assessment at home before a resident is admitted? 1 2 3

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for residential care Care funded by the council

Paying for your own residential care

Do I qualify for local authority financial assistance?

Self-funding

If you have been assessed as needing a care home place and your capital including savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Health and Community Services on 0300 123 4042. If you have capital below £14,250 you will be entitled to maximum support contributing your income less £23.50 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay a capital tariff of £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone parent. Do I have a choice of care home if the council is paying? Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to topup of your fees as long as they are able to do so over the long term. You are not allowed to top up the fees yourself from capital below £23,250. For more information on third party payments see page 47. My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs paid from the account of the person in the care home.

If you are self-funding your care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to. Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital including savings is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property? No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements. Do I have to pay Council Tax on an empty property? If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold. Is there any financial help that is not means tested? Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of £53.00 for those needing care by day or night and, at a higher rate of £79.15 for those needing care by day and night. Whether your stay is temporary or permanent if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC) towards the cost of your nursing care, paid directly to the home at £109.79 per week. If your needs are primarily health care needs, you may be entitled to full funding from your local PCT following an assessment under their continuing care eligibility criteria. This figure applies to England only.

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What happens if I move into a care home independently and run out of money? If you think that your capital including savings is going to reduce to £23,250 or below you should seek local authority assistance. It is better to make the council aware of the likelihood of this happening in advance of it occurring. Be aware that if the home you are in costs more than the local authority usually pays and won’t reduce its fees, you could be in the difficult situation of either finding a source of top-up or seeking less expensive accommodation. If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Health and Community Services as soon as possible to ensure they may be able step in to help. Also check if the care home owner can continue to accommodate you at the local authority's funding rates or will require a third party top-up.

What can I do to avoid this situation? There are ways of meeting care costs for as long as you need care whilst using up only part of your capital. For example, the use of Immediate Need Care Fee Payment Plans can contribute towards capping the cost and, as so many older people wish, enabling an inheritance to be left for the family. The important thing is not to try to do it alone, always seek professional advice. Figures mentioned here may change over the lifetime of this Directory.

Contracts Before you sign any contract prior to moving into a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

Free

information and access to advice on paying for

care

For older people, their families, friends and carers faced with the cost of paying for care. Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes. PayingForCare Limited, a not-for-profit company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Third party payments

calling 0300 123 4042.

If the home you choose costs more that the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make an additional payment.

Once it has been established that someone is willing and able to make these payments, they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area, it is advisable to contact the social worker who is arranging your placement with you or Health and Community Services to ask for advice and individual guidance.

If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make an additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party contribution’. The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity.

If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Hertfordshire County Council, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice via Health and Community Services by

If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example, you move to a superior room, then an additional third party payment can become due.

Important information This Directory’s helpline

needs and interests.

This Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria.

How solicitors can help

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions

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about your personal welfare, including healthcare and consent to medical treatment, and/ or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area. For further information, call this Directory’s independent helpline: 0800 389 2077.

Charitable support The voluntary sector is made up of charitable, notfor-profit organisations. Charities help people of all ages, backgrounds, cultures, religions and ethnic

origins, in many ways, often when the State cannot do so. If you or someone you know is struggling to meet the costs of care there may well be a charity which could provide some help without affecting benefit entitlements. Occupational benevolent funds The occupational benevolent sector excels in ‘communities of interest’. These include people wanting to live in a religious setting, or those looking for voluntary sector homes and housing with an ethos allowing them to share their lives with like-minded individuals. For example, a person who has spent their life as a professional may be seeking housing or care amongst other professional people. Another may have spent a working life in a motor factory and now wants to live amongst others with the same working background. Occupational benevolent funds make sure that their assistance will not affect any state benefits and they can often help people in difficulties to claim all the allowances to which they’re entitled. Older peoples’ Pension Credit will not be affected by a grant from a benevolent fund. Charities can’t help if what is required is already available on the National Health Service, or covered by state benefits or the local council’s social or other services, but they can often enhance basic provision. Some examples include: • Association of Charitable Organisations (ACO): the national UK umbrella body for trusts and foundations that give grants and welfare support to individuals in need. Head office: 0207 255 4480 www.aco.uk.net • Hospitality Action: offers assistance to all who work, or have worked within hospitality in the UK and who find themselves in crisis. Tel: 0203 004 5500; (Grants): 0203 004 5507 www.hospitalityaction.org.uk • Musicians Benevolent Fund: support for those who have worked or are working in the music profession. Tel: 0207 239 9100 www.helpmusicians.org.uk • The Book Trade Charity: practical, emotional and financial support to anyone who works or

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

has worked in the book trade, as well as their dependents. Tel: 01923 263128 www.booktradecharity.org.uk • The Printing Charity: assists those with a connection to the printing trade. Tel: 01293 542820 www.theprintingcharity.org.uk • The Royal Agricultural Benevolent Institution: helps members of the farming community suffering hardship. For confidential help and advice call the RABI Helpline on 0300 303 7373 or email: grants@rabi.org.uk www.rabi.org.uk

Comments, compliments and complaints If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the department’s designated complaints manager. If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way.

The Silver Line The BIG Lottery Fund has announced a major grant of £5 million to The Silver Line describing them as ‘a vital new befriending and advice helpline’ so that we can develop from our pilot stage to launch nationally before Christmas this year when older people are at their most vulnerable from loneliness and isolation.

If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made.

The grant has been made available through The Fund’s £20 million Dignity programme for older people which focuses on providing services to older people who are isolated and lonely across the UK. It recognises that a phone call can be transformative and lift someone’s mood and selfesteem; as one caller told us: ‘When I get off the phone I feel like I belong to the human race.’

If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission (see page 50 for more information about the CQC).

Until now there has not been a UK-wide, 24 hour umbrella organisation which links older people to support services in their local communities. The Silver Line will connect individuals to local services

Visit www.carechoices.co.uk for further assistance with your search for care

and activities, and in the same way that ChildLine, founded by Esther Rantzen in 1986, helped abused children, The Silver Line will support older people who are experiencing abuse or neglect, and make sure they are protected. For more information, visit: www.thesilverline.org.uk.

Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC holds and publishes up-to-date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each provider is given a report on how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience. For any enquiries contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. For information on care provision in Hertfordshire and other regions, contact this Directory's helpline on freephone 0800 389 2077 with details of your requirements.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What is adult abuse? Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management. Who might be causing the abuse? The person who is responsible for the abuse may be known to the person abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people. If you think someone is being abused call Hertfordshire County Council’s Health and Community Services Department on 0300 123 4042. Your concerns will be taken seriously and will receive prompt attention, advice and support. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved Health and Community Services will work with them and with you to support you. If you are worried about contacting the police you can contact Health and Community Services on 0300 123 4042 to talk things over first. If immediate action is needed dial 999.

You can also: • Contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services. • Let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next. The Disclosure and Barring Service There is a barring system for all those intending to work, or working with children and vulnerable adults. In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. This new organisation will provide a joined up, seamless service combining the criminal records checking and barring functions. Further legislative changes will come into force during 2013 and 2014. These details will be published on the DBS website. For disclosure information and services, visit the DBS homepage: www.gov.uk/dbs Care home owners, domiciliary care agencies and employment agencies which supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the Disclosure and Barring Service (DBS). Requests for such checks must be made to the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation knowingly to employ a barred person in a regulated activity role.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential care in Hertfordshire This Directory is divided into the geographical areas listed on this map.

Broxbourne

Dacorum

East Hertfordshire

Welwyn Hatfield

Hertsmere

North Hertfordshire

St Albans

Stevenage

Three Rivers

Watford

Berkhamstead

Bramfield

Home care providers can be found on page 28.

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Care home providers What does HCPA Gold Membership mean? People looking for care need all the help they can get to make this very important decision. You will notice throughout this publication that some providers of care have ‘HCPA Gold Membership’. This means that the provider is constantly in touch with HCPA, the county’s care association; they will be kept up to date with best practice in care provision and will be able to access high quality training for their staff.  denotes HCPA Gold Membership.

Broxbourne care homes Brent Cottage  Admirals Walk Hoddesdon EN11 8AB Tel: 01992 467450 Cromwell Avenue, 9  Cheshunt EN7 5DJ Tel: 01992 622032

LDA

Lammasmead  61 Lammasmead Wormley Broxbourne EN10 6PF Tel: 01992 421020

LDA

Newgrange Residential Care Home Cadmore Lane Cheshunt EN8 9JX Tel: 01992 642449

Fourfields  Rosedale Way Flamstead End Cheshunt EN7 6HR OP D PD Tel: 01992 624343 Advert page 58

Old Grange College Road Cheshunt EN8 9LT Tel: 01992 633694

Grange Care Services Limited  27 Flamstead End Road Cheshunt EN8 0JA Tel: 01992 638591

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RoseVale, 15 Hoddesdon EN11 8NR Tel: 01992 443189

PD LDA

St Catharine’s Care Home  24 St Catharine’s Road Broxbourne EN10 7LE Tel: 01992 462224

Haslewood Avenue, 1 Hoddesdon EN11 8HT Tel: 01992 479171 Hollies, The  11 St Catherine’s Road Broxbourne EN10 7LG Tel: 01992 445044

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Westmeade  69 Westmeade Close Cheshunt EN7 6JR Tel: 01992 629963

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Broxbourne care home with nursing Kingfisher Nursing Home Advert page 54 Emmanuel Lodge College Road Cheshunt EN8 9NQ OP D PD LDA MH SI YA AD Tel: 01992 627939

Useful questions to ask providers feature in the care homes checklist on page 41.

DUNSLAND HOUSE Dunsland House is a large Victorian family house now modified to suit the current needs of a modern Care Home. It is situated centrally and within walking distance of the historic town of Berkhamsted.

Friars Mead Friars Mead provides residential care of the highest standard, providing personal care to 26 elderly residents. We also offer weekly doctor visits, a hairdresser and regular visits from the optician, chiropodist & dentist.

Small and friendly home

The accommodation consists of spacious rooms particularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

Tel: 01442 866703 Fax: 01442 862559 Email: dunslandhouse@aol.com Web: www.dunslandhouse.co.uk

For further information or to arrange a visit: Abbeyfield Hertfordshire Residential Care Society Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR 5 Shrublands Road, Berkhamsted, Hertfordshire HP4 3HY

Registered Charity No. 22428R

Tel: 01923 270304 Email: friars.mead@btopenworld.com Website: www.friarsmead.com

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0208 0208457 4572779 2779

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info@westgatehc.co.uk info@westgatehc.co.uk HERTFORDSHIRE HERTFORDSHIRE BUCKINGHAMSHIRE BUCKINGHAMSHIRE LONDON LONDON

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   Ashview Burford Burford House House Nursing Nursing Home Home Kingfisher Kingfisher Nursing Nursing Home Home Ashview Nursing Nursing Home Home Chorleywood, Chorleywood, WD3 WD3 5SQ 5SQ Cheshunt, Cheshunt, EN8 EN8 9NQ 9NQ Widford, Widford, SG12 SG12 8RQ 8RQ  01923 01923 282282 818818 01992 01992 627627 939939 01279 01279 842842 458458  StSt Pauls Pauls Care Care Centre Centre Westgate Westgate House House Care Care Centre Centre  Hemel Hemel Hempstead, Hempstead, HP2 HP2 5XW 5XW Ware, Ware, SG12 SG12 7LP 7LP 01442 01442 229229 170170

RN H A

The The Care Care Employer Employer Award AwardWinner Winner

IS T E R E

NUR S ING HOME

The The Frontline Frontline Leader Leader Award AwardWinner Winner

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Dacorum care homes Adeyfield Road, 39  Hemel Hempstead HP2 5DP Tel: 01442 251840

OP PD LDA YA

Mountbatten Lodge  Old Crabtree Lane Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 58

OP D PD

Ashley Close, 1–2 Bennetts End Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YA

Nascent House London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366

Ashlyns Care Home  Chesham Road Berkhamsted HP4 2ST Tel: 01442 870565

Queensway House  Jupiter Drive Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 64

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Cherry Tree Manor  8 Great Road Adeyfield Hemel Hempstead HP2 5LB Tel: 01442 217621 Advert page 64 OP D PD

Quince House 77 Adeyfield Road Hemel Hempstead HP2 5DZ Tel: 01442 248316

Dunsland House 5 Shrublands Road Berkhamsted HP4 3HY Tel: 01442 866703 Advert page 53

Robin Hood House  Nettleden Road Little Gaddesden HP4 1PL Tel: 01442 842759

Follybridge House Bulbourne Road Tring HP23 5QG Tel: 01442 828285 Friars Mead  Rockliffe Avenue Kings Langley WD4 8DR Tel: 01923 270304 Advert page 53 Green Lane, 17 Leverstock Green Hemel Hempstead HP2 4SA Tel: 01442 230384

LDA YA

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Rose, The 192 Fletcher Way Hemel Hempstead HP2 5SA Tel: 07983 329447

LDA

St Agnell’s House Cupid Green Lane Hemel Hempstead HP2 7HH Tel: 01442 215805 St Joseph’s Care Home  Aylesbury Road Tring HP23 4DH Tel: 01442 823159

PD LDA

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Highview Lodge Cherry Orchard Gadebridge Hemel Hempstead HP1 3SD Tel: 01442 239733 Advert outside back cover OP D PD SI

Sybden Pipers Hill Great Gaddesden HP1 3BY Tel: 01442 269986

LDA YA

Jasmine House 41 Hillfield Road Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YA

Tewin Road, 1 Leverstock Green Hemel Hempstead HP2 4NU Tel: 01442 214796

PD LDA

Lime Tree Manor Residential Home  171 Adeyfield Road Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

Walsingham, 1–2 Ashley Close Hemel Hempstead HP3 8EH Tel: 01442 219091

Lodge Care Home, The  5 Broad Street Hemel Hempstead HP2 5BW Tel: 01442 244722

Westbrook House Cupid Green Lane Hemel Hempstead HP2 7GH Tel: 01442 264965

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Dacorum care homes with nursing Alexandra Care Home 46 Alexandra Road Hemel Hempstead HP2 5BP Tel: 01442 246775 Advert page 62 OP D YA

St Paul’s Care Centre  Long Mimms Hemel Hempstead HP2 5XW Tel: 01442 229170 Advert page 54

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Kilfillan House Nursing Home Graemesdyke Road Berkhamsted HP4 3LZ Advert page 68 Tel: 01442 877115 OP D PD LDA MH SI YA AD

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East Hertfordshire care homes Ambleside Wengeo Lane Ware SG12 0EQ Tel: 01920 460415

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Apton Road, 34 Bishops Stortford CM23 2SN Tel: 01279 755656

LDA

Hillview Care Home  17 Collett Road Ware SG12 7LY Tel: 01920 469428

Isabel Court 1–6 Isabel Court Walton Road Hoddesdon EN11 0LQ LDA Tel: 01992 468652

Ashwood New Road Ware SG12 7BY Tel: 01920 468966 Advert outside back cover OP D PD SI

Libury Hall  Great Munden Ware SG11 1JD Tel: 01920 438722

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Beane River View  1 Beane View Port Vale Hertford SG14 3UD Tel: 01992 503619 Advert page 58

Popis Gardens, 1 & 2 King George Road Ware SG12 7DU Tel: 01920 485030

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Belmont View  Hailey Lane Hailey Hertford SG13 7NY Tel: 01992 450304 Advert page 58 Church Road, 7 Bengeo Hertford SG14 3DP Tel: 01992 501266

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Elmhurst  Windhill Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 58 Highfield Care Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert page 62

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South Road, 38 Bishops Stortford CM23 3JJ Tel: 01279 461131

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Vale House Stabilisation Services 43 Cowbridge Hertford SG14 1PN Tel: 01992 553173 Ware Road, 49 Hertford SG13 7ED Tel: 01992 501288

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Willowthorpe Care Home  High Street Stanstead Abbotts SG12 8AS Tel: 01920 871811

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East Hertfordshire care homes with nursing Ashview Nursing Home Ware Road Widford Nr Ware SG12 8RQ Tel: 01279 842458 Advert page 54

OP PD

ST. ELIZABETH’S C A R E

H O M E

W I T H

N U R S I N G

Caring for people with epilepsy, autism and other complex needs since 1903.

Broad Oak Manor Nursing Home Broad Oak End Bramfield Road Hertford SG14 2JA OP D SI YA Tel: 01992 551900

Elizabeth’s adult care

Set in safe and spacious grounds, St. Elizabeth’ s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person-centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice. St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

www.stelizabeths.org.uk

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East Hertfordshire care homes with nursing continued Conewood Manor Nursing Home 60 Dunmow Road Bishops Stortford CM23 5HL OP D YA Tel: 01279 657933

Nightingale Nursing Home 85 New Road Ware SG12 7BY Tel: 01920 463123

Gardens Neurological Centre High Wych Road High Wych Sawbridgeworth CM21 0HH OP PD Tel: 01279 600201

Premier Court Residential & Nursing Home Thorley Lane East Thorley Bishops Stortford CM23 4BH OP D MH YA Tel: 01279 758585 Advert page 68

Highfield Care Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert page 62

St Elizabeth’s Care Home with Nursing  Perry Green Much Hadham SG10 6EW LDA Tel: 01279 843451 Advert page 56

Jacob’s Neurological Centre High Wych Road High Wych Sawbridgeworth CM21 0HH OP PD Tel: 01279 600201

Westgate House Care Centre  Tower Road Ware SG12 7LP Tel: 01920 426100 Advert page 54

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Heath Lodge  Danesbury Park Road Welwyn AL6 9SN Tel: 01438 716180 Advert page 64

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Welwyn Hatfield care homes Acacia Mews St Albans Road East Hatfield AL10 0FJ Tel: 01707 278160 Advert page 40 Blossom House  134 Auckland Road Potters Bar EN6 3HE Tel: 01707 659809 Broadview  8 Great North Road Welwyn AL6 0PL Tel: 01438 712572

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Hillcrest  10 Great North Road Welwyn Garden City AL6 0PL OP LDA YA Tel: 01438 718081 Homeside  6 Great North Road Welwyn AL6 0PL Tel: 01438 716442

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Clock Tower Mews The Causeway Morven Park Potters Bar EN6 5HA PD LDA Tel: 01707 662253

Honister Ellenbrook Lane Hatfield AL10 9RW Tel: 01707 274918

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Dugdale House 1 Santers Lane Potters Bar EN6 2BZ Tel: 01707 642541

Hyde Valley House  Hyde Valley Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 58

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Elizabeth House Residential Care Home  Elizabeth Close Moors Walk Welwyn Garden City AL7 2JB OP D Tel: 01707 338821 Firs, The  77 The Causeway Potters Bar EN6 5HL Tel: 01707 662299 Gombards 6 London Road Welwyn AL6 9EL Tel: 01483 712892 Greenacres  Wellfield Close Hatfield AL10 0BU Tel: 01707 280500 Advert page 58

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Hatfield House

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What makes an ideal care home? A friendly, stimulating atmosphere for older people Providing the human warmth to help you enjoy life in a comfortable, homely environment

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in one of our 24 homes in Hertfordshire

HODDESDON

M25

• Residential, Respite and Day Care • Competitive fee rates, not for profit • Accredited providers of Specialist Dementia Care

For information on any of our homes or our care services:

www.quantumcare.co.uk

Tel: 01707 393293 email: info@quantumcare.co.uk

Welwyn Hatfield care homes continued Jubilee House Care Trust (Jonquil Close)  29 Jonquil Close Welwyn Garden City AL7 3HX PD LDA YA Tel: 01707 391113

Sherwood Court The Common Hatfield AL10 0NX Tel: 01707 262405

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Jubilee House Care Trust (Lincoln Close)  20/21/22 Lincoln Close Welwyn Garden City AL7 2NN LDA YA Tel: 01707 376460

St Andrew’s Care Home  Great North Road Welwyn Garden City AL8 7SR Tel: 01707 324208

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Mayfair Lodge  The Walk Potters Bar EN6 1QN Tel: 01707 871800 Advert page 58

St Audrey’s  Church Street Old Hatfield AL9 5AR Tel: 01707 272264

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Meadows Short Break Centre, The  19–21 Grove Meadow Welwyn Garden City AL7 2BE PD LDA YA Tel: 01707 373759

St Michael’s House Holwell Road Welwyn Garden City AL7 3SF Tel: 01707 320273

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Minims, The 12 & 31 The Minims Wellfield Road Hatfield AL10 0AW OP PD LDA Tel: 01707 257098

St Peter’s Home 13 Louvain Way Watford WD25 7EH Tel: 01923 673305

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Mymwood Lifeskills Centre Shepherds Way Brookmans Park AL9 6NN OP PD LDA MH Tel: 01707 291500

Stanborough Lodge  Great North Road Welwyn Garden City AL8 7TD Tel: 01707 275917

Oak Cottage 4 Wilkins Green Lane Hatfield AL10 9RT Tel: 01707 269594

Three Oaks Care Home Limited 14 Gwynfa Close Welwyn AL6 0PR Tel: 01438 712939

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Oasis Lodge Residential Care Home  13 Dugdale Hill Lane Potters Bar EN6 2DP LDA YA Tel: 07946 253241 Sewells, 6a Welwyn Garden City AL8 7AQ Tel: 01707 321344

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Willows, The 197 Darkes Lane Potters Bar EN6 1AA Tel: 01707 659205

Howe Dell Manor Old Rectory Lane Hatfield AL10 8AE Tel: 01707 263903

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Welwyn Hatfield care homes with nursing Autumn Vale Care Centre  Danesbury Park Road Welwyn AL6 9SN Tel: 01438 714491 Advert page 64 Hatfield Nursing Home  Tamblin Way Hatfield AL10 9EZ Tel: 01707 255270

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St Christopher’s Nursing Home Drakes Way Hatfield AL10 8XY Tel: 01707 274435 Advert page 68

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Hertsmere care homes Abbey Lodge 3 Finch Lane Bushey Heath WD23 3AH Tel: 0208 421 8174 Aldenham Road, 122 Watford WD23 2ET Tel: 01923 237770

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Baker Street, 86  Potters Bar EN6 2EP Tel: 01707 642542

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Bushey Hall Road, 29 Bushey WD23 2EE Tel: 01923 630385

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FOREST CARE VILLAGE ELSTREE & BOREHAMWOOD, HERTS 24 hour nursing for elderly persons ages 65+ and specialist nursing for younger persons aged 18 to 65 requiring neurological and spinal injury care. Experts in dementia, respite and postoperative recuperative care. The Village is a unique concept designed to uphold the dignity of everyone who uses our services. Our purpose built home is equipped with the latest facilities designed to meet the special needs of everyone we care for. En Suite Bedrooms – Sensory Garden – Highly Trained Staff – Full Activities Programme – Great Location close to local amenities – Specialist Therapy and Rehabilitation Services available Visit us to see just why our clients and their families are so happy to be cared for by us. FOREST CARE VILLAGE 10-20 Cardinal Avenue, Borehamwood, Hertfordshire, WD6 1EP Call 08444 725 154 or email thevillage@foresthc.com www.foresthc.com Calls charged at a maximum of 4p per minute from UK landlines. Mobile charges vary.

Villa Scalabrini Established in 1986, mainly for the italian community, Villa Scalabrini is now open to all cultures, religions and nationalities. Set in 25 acres of attractive gardens, our accommodation is arranged in ‘village’ units with each resident enjoying their own comfortable lounge, dining room, kitchenette and assisted bathroom. all bedrooms are en suite. We aim to maintain the independence and wellbeing of all our residents and are fully equipped to cater for a wide range of needs, from the able-bodied to those requiring help with mobility or conditions such as Stroke, Dementia, alzheimer or Parkinson’s disease. registered as a residential care home both with Hertfordshire county council and the cQc.

Sunrise of Elstree To discover the Sunrise difference for yourself, call us on 0203 627 4636 Edgwarebury Lane, Elstree, Hertfordshire WD6 3RG

Villa Scalabrini Green Street, Shenley, Herts WD7 9bb registered charity no. 1102881 Tel: 0208 207 5713 Web: www.villascalabrini.co.uk Email: angela.onofri@villascalabrini.co.uk

www.sunrise-care.co.uk/elstree

ADV_ELS_0913_HertfordshireCareServicesDirectory_01.indd 1

Search online for the right care

20/09/2013 12:53 Publications

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location. Visit www.carechoices.co.uk and start your search today.  HCPA Gold Membership – see page 53

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Hertsmere care homes continued Bushey Hall Road, 31 Bushey WD23 2EE Tel: 01923 219280 Celia Johnson Court  Gregson Close Borehamwood WD6 5RG Tel: 0208 207 3700

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Houndswood House Care Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert page 62

Littledene House 54 Bushey Grove Road Bushey WD23 2JJ Tel: 01923 245864

Forest Care Village Elstree Advert page 60 and Borehamwood  10–20 Cardinal Avenue Borehamwood WD6 1EP OP D PD LDA MH SI YA AD Tel: 08444 725 154 Furzehill Road, 9 Borehamwood WD6 2DG Tel: 0208 953 8401

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Ganwick House Waggon Road Barnet EN4 0PH Tel: 0208 447 1155 Greenhill Care Home  Waggon Road Barnet EN4 0PH Tel: 0208 449 8849

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Grove House & Grove Lodge 13 & 14 Norton Close Borehamwood WD6 5DW Tel: 0208 953 6443 Heath House  Elstree Road Bushey Heath WD23 1GH Tel: 0208 901 0900 Advert page 58

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Manor Road, 30 Potters Bar EN6 1DQ Tel: 01707 663908

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Mead, The  Castleford Close Alerton Road Borehamwood WD6 4AL OP D PD Tel: 0208 953 8573 Advert page 58 Shenleybury House Ltd  Black Lion Hill Radlett WD7 9DE Tel: 01923 859238

Sunrise Senior Living Elstree Limited Edgewarebury Lane Elstree WD6 3RG Tel: 0203 627 4636 Advert page 60 Villa Scalabrini  Green Street Shenley WD7 9BB Tel: 0208 207 5713 Advert page 60

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Wilton Lodge Residential Home  73–77 London Road Shenley Radlett WD7 9BW OP D PD Tel: 01923 858272

Hertsmere care homes with nursing Bushey House Beaumont 57/59 High Street Bushey WD23 1QN Tel: 02033 940989 Advert page 70 Cooperscroft Residential Home  Coopers Lane Road Potters Bar EN6 4AE Tel: 01707 644179

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Elstree Lawns Specialist Nursing Home Barnet Lane Elstree WD6 3RD Tel: 0208 207 3255 Advert page 68

Houndswood House Care Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert page 62 Kestrel Grove Nursing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

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New Court Place 99 Whitehouse Avenue Borehamwood WD6 1HB PD LDA Tel: 0208 238 6990

Forest Care Village Elstree Advert page 60 and Borehamwood  10–20 Cardinal Avenue Borehamwood WD6 1EP OP D PD LDA MH SI YA AD Tel: 08444 725 154

Wilton House Residential and Nursing Home  73–77 London Road Shenley Radlett WD7 9BW OP D PD YA Tel: 01923 858272

Hill House Care Centre  Elstree Hill South Elstree WD6 3DE Tel: 0208 236 0036 Advert page 68

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That’s why we’re one of the UK’s leading healthcare providers Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users.

To contact one of our homes directly or for further information please visit www.fshc.co.uk

ALEXANDRA (HEMEL HEMPSTEAD) CARE HOME 46 Alexandra Road, Hemel Hempstead, Hertfordshire HP2 5BP Tel: 01442 246775 E-mail: alexandra.hemel@fshc.co.uk GOSMORE CARE HOME Hitchin Road, Gosmore, Nr Hitchin, Hertfordshire SG4 7QH Tel: 01462 454925 E-mail: gosmore@fshc.co.uk HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware, Hertfordshire SG12 9NZ Tel: 01920 467508 E-mail: highfield@fshc.co.uk HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett, Hertfordshire WD7 7HU Tel: 01923 856819 E-mail: houndswood.house@fshc.co.uk OSBOURNE COURT CARE HOME Park Drive, Baldock, Hertfordshire SG7 6EN Tel: 01462 896966 E-mail: osbourne.court@fshc.co.uk

North Hertfordshire care homes Ashwood Place Sunnyside Close Hitchin SG4 9JG Tel: 01462 435135 Brickfields Cottage Hare Street Road Buntingford SG9 0AB Tel: 01763 289230 Burleigh House  41 Letchworth Road Baldock SG7 6AA Tel: 01462 893216 Advert below Elmside Elmside Walk Hitchin SG5 1HB Tel: 01462 451737 Foxholes Care Home  Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover Freeman House  Radburn Way Letchworth SG6 2LH Tel: 01462 488000 Advert page 58 Gosmore Nursing & Care Centre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert page 62 Guysfield Residential Home  Willian Road Willian Letchworth SG6 2AB Tel: 01462 684441

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Nevetts  Bowling Green Lane Buntingford SG9 9DF Tel: 01763 271737 Advert page 58

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Osbourne Court Care Home Park Drive Baldock SG7 6EN Tel: 01462 896966 Advert page 62

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Providence Court  Providence Way Baldock SG7 6TT Tel: 01462 490870 Advert page 58

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Richard Cox House  Dog Kennel Lane Royston SG8 7AB Tel: 01763 249111 Advert page 58

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Sloe Hill Residential Care Home  Mill Lane St Ippoyts Nr Hitchin SG4 7NN Tel: 01462 459978

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Stamford Avenue, 28 28 Stamford Avenue Royston SG8 7DD Tel: 01763 236167

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Walsworth Road, 17 Hitchin SG4 9SP Tel: 01462 420019

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Westbourne Care Home  9 Bedford Road Hitchin SG5 2TP Tel: 01462 459954

Halcyon Days  The Old Rectory Church Lane Graveley Nr Stevenage SG4 7LU Tel: 01438 315588 Advert page 64 OP D

Windmill Lodge  2 Windmill Hill London Road Buntingford SG9 9JP OP LDA YA Tel: 01763 273935

Hardy Drive, 23 Royston SG8 5LZ Tel: 01763 243684

Wymondley Nursing and Residential Care Home Stevenage Road Little Wymondley Hitchin SG4 7HT OP D PD YA Tel: 01438 312434

Highbury Rise  6 Highbury Road Hitchin SG4 9RW Tel: 01462 437495 Margaret House (Barley)  Church End Barley Nr Royston SG8 8JS Tel: 01763 848272

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Burleigh house residential Care home 41 letchworth rd, Baldock, herts sg7 6AA

Millcroft Royston Road Barkway Royston SG8 8BU OP PD LDA YA Tel: 01763 848306 Minsden  Wratten Road West Hitchin SG5 2AU Tel: 01462 450703 Advert page 58

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Tel: 01462 893216 email: enquiries@burleigh-house.com website: www.burleigh-house.com • “Best Business in North Herts. 2013 – Runner-up” (FSB) • “Best Training and Development Program 2013 – Runner-up” (FSB) • “Best Care Worker 2013” (Comet Community Award Winner 2013) • “Best Care Business 2011-12” (HCPA)

• Award winning specialist dementia and residential care home • “Accredited” care home for Herts. CC • Long term, respite and day care provided • Experienced management and highly trained staff • Private and LA placements welcome

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The Gold Standard of Care Choosing a care home can be a daunting experience.

Visit your nearest Gold Care Home, to see and sense for yourself the genuine care, compassion and respect our residents experience. GCH Queensway House, Hemel Hempstead, Herts HP2 5NP

80 Bedrooms. Manager: Christine Larner 01442 266 088. Residential & Dementia care. Quiet location with landscaped gardens. GCH Queensway House has achieved Investors in . People accreditation and at the most recent inspection by the Care Quality Commission was awarded 3 Star Excellent rating

GCH Heath Lodge, Welwyn, Herts AL6 9SN

67 Bedrooms. Manager: Lisa Hull 01438 716 180. A beautiful residential care home, set in landscaped gardens. Heath Lodge is a magnificent Tudor style building, previously the Heath Lodge Hotel.

GCH Autumn Vale, Welwyn, Herts AL6 9SN

69 Bedrooms. Manager: Lucy Davidson 01438 714 491. Residential, Dementia, Nursing and Enablement care. A newly built home in a tranquil countryside setting. Situated on a private, quiet road, with beautifully maintained gardens

GCH Halcyon Days, Graveley Nr Stevenage Herts SG4 7LU

57 bedrooms. Manager: Mandy Carey 01438 315 588. A charming residential home formerly The Old Rectory, set in a tranquil rural village. The home has “wheelchair friendly” beautifully landscaped gardens.

GCH Martin’s House Stevenage, Herts SG1 5LL

60 Bedrooms. Manager: Michelle Bladen 01438 351 056. A popular and centrally located home with “wheelchair friendly”, well established garden. Residents can enjoy our sunn onservatory and also the extensive daily activities programme.

‘individuality, dignity and respect’ Find out more by visiting our website www.goldcarehomes.com or call us on 01895 257 010

OAK CARE LTD

Leading the way

• Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost •

St George’s Nursing Home 42 Kneesworth Street • Royston, Hertfordshire • SG8 5AQ Tel: 01763 242243 Email: royston@stgeorgescare.com • Web: www.stgeorgescare.com

Oak Tree Manor 2 Chene Drive, Off Waverley Road, St Albans, Herts AL3 5QP Telephone: 01727 832393

Cherry Tree Manor 8 Great Road, Hemel Hempstead, Herts HP2 5LB Telephone: 01442 217621

Email: oak.care@virgin.net

Web: www.oakcareltd.co.uk

Established in 1983, we provide residential care for both male and female elderly residents. We are a short distance from the City Centre and walking distance to local amenities such as local shops. The layout of the house is homely, spacious and free flowing, allowing residents easy access to all the communal areas. Our aim is to provide accommodation and care with proper regard for the dignity and self respect of residents.

149 London Road, St Albans, Hertfordshire, AL1 1TA Web: www.caremore.org.uk Tel: 01727 852107 or 01727 858200 Email: info@caremore.org.uk

Grace Muriel House provides residential care to the highest standard by fully trained caring staff; providing person centred care for 37 older people. Please call for further information or to arrange an appointment to visit.

Tel: 01727 863327 Email: post@abbeyfieldstalbans.co.uk Website: www.abbeyfieldstalbans.co.uk Registered Charity No. 211934

Grace Muriel House, Tavistock Avenue, St. Albans, Herts AL1 2NW

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Hertfordshire care homes with nursing Benslow Nursing Home  Benslow Rise Hitchin SG4 9QY Tel: 01462 459773

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Foxholes Care Home  Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover Gosmore Nursing & Care Centre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert page 62

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Lavender Fields, 1 Lucas Lane Hitchin SG5 2JB Tel: 01462 454508

Monread Lodge  London Road Woolmer Green Knebworth SG3 6HG Tel: 01438 817466 Osbourne Court Care Home Park Drive Baldock SG7 6EN Tel: 01462 896966 Advert page 62

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St Catherine’s Nursing Home  Spring Road Letchworth Garden City SG6 3PR Tel: 01462 678888

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St George’s Nursing Home  42 Kneesworth Street Royston SG8 5AQ Tel: 01763 242243 Advert page 64 Stagenhoe Park  Sue Ryder Care Centre St Pauls Walden Hitchin SG4 8BY Tel: 01438 871215

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Symonds House 2 Lavender Fields Lucas Lane Hitchin SG5 2JB Tel: 01462 452460

Trembaths  Talbot Way Letchworth SG6 1UA Tel: 01462 481694

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White House Nursing Home, The Gillison Close Letchworth Garden City SG6 1QL OP D PD SI Tel: 01462 485852 Wymondley Nursing and Residential Care Home Stevenage Road Little Wymondley Hitchin SG4 7HT OP D PD YA Tel: 01438 312434

St Albans care homes Beau Sejour Care Services  12–14 Castle Road St Albans AL1 5DL Tel: 01727 859948

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Clare Lodge Care Home  8 Battlefield Road St Albans AL1 4DD Tel: 01727 864379

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Birchwood Bungalow Off How Wood Park Street St Albans AL2 2QZ OP LDA YA Tel: 01727 874776

Colney Lodge Ltd  323 High Street London Colney AL2 1ED Tel: 01727 825396

Bowman’s Lodge  46 Coombes Road London Colney St Albans AL2 1ND LDA Tel: 01727 823273

Fonthill House  Cassius Drive St Albans AL3 4AX Tel: 01727 893104 Advert page 66

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Brookdene House 1 Watling Street Radlett WD7 7NG Tel: 01923 857460

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Fosse House  Ermine Close St Albans AL3 4LA Tel: 01727 819700 Advert page 58

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Grace Muriel House  Tavistock Avenue St Albans AL1 2NW Tel: 01727 863327 Advert page 64

Caddington Hall Residential Home Luton Road Markyate AL3 8QB Tel: 01582 840336 Advert page 68

Chiswell Residential Home 193 Watford Road Chiswell Green St Albans AL2 3HH OP MH Tel: 01727 856153

Greenwood Cottage 40 Tippendell Lane Chiswell Green St Albans AL2 3HL LDA Tel: 01727 874169

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FONTHILL HOUSE ST ALBANS

A WA R M A N D W E L C O M I N G CARE HOME

Excellent care, luxury living King Harry Coffee Shop open to the public

Short or long stays

Large bedrooms with en-suite wet rooms and individual terraces

22 years providing excellent care by qualified warm & friendly staff

Find out what makes us different, relax in luxury with excellent events & entertainment

We want everyone who comes to Fonthill House to enjoy a real improvement in their quality of life

“My Mother at 100 years and 6 months has blossomed with the care she has received” ..............Current Resident’s Daughter

FONTHILL HOUSE CASSIUS DRIVE ST ALBANS AL3 4AX W W W. F O N T H I L L C A R E . C O . U K

T E L : 0172 7 8 9 310 4

“Fonthill House has given us a new lease of life” .............Current Residents (Husband & Wife)

St Albans care homes continued Greenwood Lodge 11 Barry Close Chiswell Green St Albans AL2 3HN LDA YA Tel: 01727 872181

Oak Tree Manor  2 Chene Drive Off Waverley Road St Albans AL3 5QP OP D PD Tel: 01727 832393 Advert page 64

Harpenden Bethesda Home  201 Luton Road Harpenden AL5 3DD Tel: 01582 761359

Palm Lodge  59 Kings Road London Colney AL2 1ES Tel: 01727 825820

High Oaks, 1 St Albans AL3 6DJ Tel: 01727 844523

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Hixberry Lane, 3 St Albans AL4 0TZ Tel: 01727 753142 Holly House Residential Care Home 38 Barnet Road London Colney St Albans AL2 1BG Tel: 01727 825559 Holly Lodge 12 Clarence Road Harpenden AL5 4AJ Tel: 01582 712640 Lavender Lodge 390 Hatfield Road St Albans AL4 0DU Tel: 01727 860805 Lemsford Road, 66 & 66a St Albans AL1 3PT Tel: 01727 850436 Leyland House  22 Leyland Avenue St Albans AL1 2BE Tel: 01727 763707 Lyndon House  2 High Street Sandridge St Albans AL4 9DH Tel: 01727 851050 Maryland Care Home 29 Townsend Drive St Albans AL3 5RF Tel: 01727 853601 Meadow Acres 7 Crabtree Lane Harpenden AL5 5TA Tel: 01582 768098 Milehouse Lane, 25 St Albans AL1 1TF Tel: 01727 835413 Nicholas House Cairns Close St Albans AL4 0EY Tel: 01727 839909

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Redclyffe  21 Salisbury Avenue Harpenden AL5 2QF OP PD LDA SI YA Tel: 01582 620000

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Ridgmont Road, 8 8 Ridgmont Road St Albans AL1 3AF Tel: 01727 811159

Rosebery House  1 Rosebery Avenue Harpenden AL5 2QT Tel: 01582 715600

St Claire’s 38–40 Church Crescent St Albans AL3 5JE Tel: 01727 762386

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St Matthews Care Home  Chequer Lane Redbourne AL3 7QG Tel: 01582 792042

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Stairways 19 Douglas Road Harpenden AL5 2EN Tel: 01582 460055 Station Road, 1 Wheathampstead AL4 8BU Tel: 01582 833957

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Strathmore Lodge  2 Hall Place Gardens St Albans AL1 3SP Tel: 01727 856864

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Stuart House  149 London Road St Albans AL1 1TA Tel: 01727 852107 Advert page 64

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Tara’s Retreat Care Home  High Street Sandridge St Albans AL4 9DQ Tel: 01727 850527

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Tavistock Avenue, 5 St Albans AL1 2NQ Tel: 01727 843545

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Tavistock Avenue, 12 St Albans AL1 2NH Tel: 01727 850215

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95% OF OUR RESIDENTS RATE THEIR CARE AS EXCELLENT OR VERY GOOD* POP

IN TODAY

Bupa’s care homes in Hertfordshire provide a range of outstanding short and long-term care. Our care is rated as excellent or very good by 95% of those who are staying with us.

STEVENAGE

Our dedicated care teams offer frail and elderly residential and nursing, dementia and specialist care, all tailored to the needs of the resident. You can choose from 14 Bupa care homes across Hertfordshire, each offering affordable care and you don’t need Bupa health insurance to stay with us. Pop in to your local Bupa care home for more information, we’d love to show you round. To arrange a visit:

Call 0333 920 4792 Search ‘Bupa Care Homes’ *2012 Annual Customer Satisfaction results

A10

A1(M)

M1 ST. ALBANS

M25

WATFORD

Full home details can be found in the listings section of this publication – just look for your local area.

00170_08_13

St Albans care homes continued Upper Lattimore Road, 2 Kyros House St Albans AL1 3TU Tel: 01727 858783

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Vesta Lodge  Watling View St Albans AL1 2PB Tel: 01727 799600 Advert page 58

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Willow Court  Aldwickbury Crescent Harpenden AL5 5SD Tel: 01582 466244 Advert page 58

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Woodside Residential Home 10 Leyland Avenue St Albans AL1 2BE Tel: 01727 869406

St Albans Watermill Bridge

St Albans care homes with nursing Abbey Lodge Care Home  53–55 Harvey Road London Colney AL2 1NA Tel: 01727 825899 Allington Court Nursing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 894542 Advert page 68 Crosby Close, 1 & 2 Off Hill End Lane St Albans AL4 0AT Tel: 01727 833142

Field House Nursing Home 8 Townsend Road Harpenden AL5 4BQ Advert page 68 OP D PD LDA MH SI YA AD Tel: 01582 765966

Tenterden House Nursing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 679989 Advert page 68

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Verulam House Nursing Home  Verulam Road St Albans AL3 4DH Tel: 01727 853991

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Scarborough House 395 Scarborough Avenue Stevenage SG1 2QA Tel: 01438 361196

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Windsor House 8 Windsor Close Stevenage SG2 8UD Tel: 01438 813915

Winnett Cottage 111 Hertford Road Stevenage SG2 8SH Tel: 01438 813915

Stevenage care homes Fellowes Way, 49 Stevenage SG2 8BS Tel: 01438 726886 Hitchin Road, 9 Stevenage SG1 3BJ Tel: 01923 299770 Jenny Chapman House 167 Shephall View Stevenage SG1 1RR Tel: 01438 749013

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Jubilee Court  Hayward Close Lonsdale Road Stevenage SG1 5BS OP D PD LDA Tel: 01438 730000 Advert page 58

Wisden Court Wisden Road Stevenage SG1 5JD Tel: 01438 354933 Advert outside back cover OP D PD SI

Martins House  Jessop Road Stevenage SG1 5LL Tel: 01438 351056 Advert page 64

Useful questions to ask providers feature in the care homes checklist on page 41.

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Feel right at home with Barchester Care Homes

At Barchester, people always tell us they feel right at home as soon as they step through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Hertfordshire.

www.barchester.com If you’d like to take a look around your nearest Barchester home – or just need a bit of friendly advice – your local care home manager will be happy to help. Bushey House Beaumont Bushey, Hertfordshire, WD23 1QN Call us on 02033 940 989 Chorleywood Beaumont Chorleywood, Hertfordshire, WD3 5BY Call us on 01923 700 620

The best care is on your doorstep If you’re looking for nursing or short stay respite care for an older relative, partner or friend, we can help.

Our experienced and compassionate care teams will work with you and your loved one to learn all about them and to understand their likes and dislikes so together we can design a care plan that’s tailored to their exact needs.

Come and visit us to find out how we can help your loved one to continue living a confident and fulfilling life, including those living with dementia. Chalfont Court Uxbridge Road, Rickmansworth WD3 7AR

Call today 0333 321 0937 careuk.com/chalfont-court Calls are charged at local rates

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Call 0800 389 2077

 HCPA Gold Membership – see page 53

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stevenage care homes with nursing Knebworth Care Home 59 London Road Woolmer Green Knebworth SG3 6JE OP D Tel: 0800 122 3131

Roebuck Nursing Home  London Road Stevenage SG2 8DS Tel: 01438 740234

Manor View 45 Manor View Stevenage SG2 8PF Tel: 01438 311615

Woodlands View Residential and Nursing Home Magpie Crescent Stevenage SG2 9RZ Tel: 01438 740230 Advert page 68

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Pinelodge Care Home Graveley Road Stevenage SG1 4YS Tel: 01438 721417

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Three Rivers care homes Beacon Way, 3 Rickmansworth WD3 7PQ Tel: 01923 896579

Meresworth  Dell Wood Field Way Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 58

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Pinewood Lodge  Oxhey Drive Watford WD19 7HR Tel: 0208 421 7900 Advert page 58

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Pocklington House Eastbury Avenue Northwood HA6 3LN Tel: 01923 824585

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Seymour House  13–17 Rectory Road Rickmansworth WD3 1FH Tel: 01923 778788

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Sunrise Operations Chorleywood Limited Highview Chorleywood Rickmansworth WD3 5TQ OP D Tel: 01923 287750

Firs & Hewlitt Woodside Road Abbots Langley WD5 0HT OP D PD LDA Tel: 01923 681157

Thorpedale Station Approach Homefield Road Chorleywood WD3 5QJ LDA Tel: 01923 284648

High Street, 196 Rickmansworth WD3 1BD Tel: 01923 774869

Westerley Care Home  Chorleywood Close Rickmansworth WD3 4EG Tel: 01923 775789

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Chorleywood Beaumont Rickmansworth Road Chorleywood WD3 5BY Tel: 01923 700620 Advert page 70

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Berrywood 130 Berry Lane Rickmansworth WD3 4BT Tel: 01923 770132 Church Lane, 30 & 32 Mill End Rickmansworth WD3 8HD Tel: 01923 774082 Croxley House Croxley Green Rickmansworth WD3 3JB Tel: 01923 775134 Fairway, The  Green Lane Highlands Oxhey WD19 4LX Tel: 01923 221345 Advert page 58

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Three Rivers care homes with nursing Burford House Nursing Home Rickmansworth Road Chorleywood WD3 5SQ Tel: 01923 282818 Advert page 54

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Chalfont Court  Uxbridge Road Rickmansworth WD3 7AR Tel: 0333 321 0937 Advert page 70 OP D PD LDA MH

Dapplemere Nursing Home  Shepherd’s Lane Chorleywood WD3 5HA Tel: 01923 282119

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Three Rivers care homes with nursing continued Erskine Hall Care Centre Watford Road Northwood HA6 3PA OP D PD LDA MH SI YA AD Tel: 01923 842702 Northwood Nursing Home  24 Eastbury Avenue Northwood HA6 3LN Tel: 01923 826807

River Court Residential and Nursing Home Explorer Drive Watford WD18 6TQ OP D YA Tel: 01923 800178 Advert page 68

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Watford care homes Auburn Mere  Woodlands Oxhey Lane Watford WD19 5RE Tel: 01923 247310

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Avenue, 44 The Watford WD17 4NS Tel: 01923 226946

LDA

Eastbury Road, 51 Oxhey Watford WD19 4JN Tel: 01923 331070

LDA

Fairhaven 17–19 Park Avenue Watford WD18 7HR Tel: 01923 220811

Bel–Air Residential Home 76 Bushey Hall Road Bushey Watford WD23 2EQ LDA MH Tel: 01923 332547

Greenbanks Greenbank Road Watford WD17 4JR Tel: 01923 255160 Advert outside back cover OP D PD SI

Bellerose 14/16 Westland Road Watford WD17 1QS Tel: 01923 444634

Greenhill Lodge Care Home 22–24 Alexandra Road Watford WD17 4QY Tel: 01923 241957

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Bellevue 76 Bushey Hall Road Bushey Watford WD23 2EQ LDA MH Tel: 01923 490570

Hagden Lane 336–338 Hagden Lane Watford WD18 7SH LDA MH YA Tel: 01923 213015

Chase Care Centre, The 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307

Hillside 82 Pinner Road Oxhey WD19 4EH Tel: 01923 245466

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Cheshire Drive, 53–55  Leavesden Watford WD25 7GP Tel: 01923 682671 Courtland Lodge  Courtlands Close Watford WD24 5GW Tel: 01923 681231 Advert page 58

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Hillside Rest Home for the Elderly

Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.” Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with many years of nursing experience 39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852

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Hillside Rest Home  39–43 Kingsfield Road Oxhey Watford WD19 4TQ Tel: 01923 236618 Advert below left Kestrel Grove Nursing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329

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Looking

for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Watford care homes continued Manor Lodge, The 27–29 Alexandra Road Watford WD17 4QX Tel: 01923 221451

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Margaret House (Abbots Langley)  Parsonage Close Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 58 Mildred Avenue, 136 Watford WD18 7DX Tel: 01923 249048

LDA

Montrose Care Home  95 Langley Road Watford WD17 4PE Tel: 01442 236020 Orchard View Residential Home 776 St Albans Road Watford WD25 9FH Tel: 01923 673806

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Park Lodge Residential Home 4 Park Avenue Watford WD18 7HP Tel: 01923 353350 Parkview 113–115 Sussex Road Watford WD24 5HR Tel: 01923 230586 Primrose Lodge  29–33 Essex Road Watford WD17 4EL Tel: 01923 444435 Prince Michael of Kent Court  Stratford Road Watford WD17 4DH Tel: 01923 234780

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Rosslyn Court 6–8 Rosslyn Road Watford WD18 0JY Tel: 01923 244130 Shepherd’s Lodge  66 Sheepcot Lane Watford WD25 0DG Tel: 01923 354105 Silversprings 12 Rosslyn Road Watford WD18 0JY Tel: 01923 227852

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St Anthony’s  3 Mildred Avenue Watford WD18 7DY Tel: 01923 226174

Stanley Road, 5 Watford WD17 2QU Tel: 01923 241465

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Tanners Stewart Close Abbots Langley WD5 0NU Tel: 01923 681154

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Tanners Wood Close, 5 & 5a Tanners Wood Lane Abbots Langley WD5 0HR Tel: 01923 270270

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Wisteria Lodge 24 Brookdene Avenue Oxhey Hall Watford WD19 4LF LDA YA Tel: 01923 350553 York House (York Way) 180–182 York Way Watford WD25 9RX Tel: 01923 676611

Watford care homes with nursing Arden House Nursing Home  31 Upper Highway Hunton Bridge Kings Langley WD4 8PP Tel: 01923 262157

Birchville Court Care Home Heathbourne Road Bushey Heath WD23 1PB Tel: 0208 421 9110

Brunswick Court Care Centre 62 Stratford Road Watford WD17 4JB Tel: 01923 218333 Advert page 68 Chase Care Centre, The 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307

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Lancaster Court 108 High Road Leavesden Green Watford WD25 7AJ Tel: 01923 689348 Advert outside back cover OP D PD Langley View Residential Home 60 Langley Road Watford WD17 4PN OP PD LDA MH Tel: 01923 251089 Park View Residential Home 118 Gammons Lane Watford WD24 5HY Tel: 01923 219167

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Useful questions to ask providers feature in the care homes checklist on page 41.

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Useful local contacts Age UK Dacorum Provide information, practical support and social inclusion to older people and their carers throughout the Borough. • Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: informationofficer/secretary@ ageconcerndacorum.org.uk Website: www.ageuk.org.uk/dacorum/ Age UK Hertfordshire Age UK Hertfordshire works with and for older people in the county of Hertfordshire. • 4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1LT Tel: 01707 323272 Info Line: 0845 601 3446 (local call rate) Web: www.acherts.org.uk Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers. • Bishop’s Stortford Tel: 01279 508448 • Dacorum Tel: 01442 260088 • North Herts and Stevenage Branch Tel: 01462 433999 • St Albans Tel: 01727 812035 • Watford and District Tel: 01923 251175 • Welwyn and Hatfield Tel: 01707 265326 Carers in Hertfordshire Providing quality services to all carers in Hertfordshire. Web: www.carersinherts.org.uk • Dacorum, St Albans, Harpenden, Watford and Three Rivers Carers in Hertfordshire 22a High Street, Hemel Hempstead HP1 3AE Tel: 01442 253344 Email: west.team@carersinherts.org.uk • Hertsmere, Royston, Buntingford, Bishop’s Stortford and South East Herts The Red House, 119 Fore Street, Hertford, Hertfordshire SG14 1AX Tel: 01992 586969 • North Herts, Stevenage, Welwyn and Hatfield Suite 5, 30 Bancroft, Hitchin SG5 1LA Tel: 01462 456660 Crossroads Care Support for carers and the people they care for. • Crossroads Care Hertfordshire North Suite 5, Intech House, Wilbury Way, Hitchin SG4 0TW Tel: 01462 455578 • Crossroads Care South Hertfordshire Tel: 0208 905 1158

Healthwatch Hertfordshire The new, independent consumer champion for health and social care in Hertfordshire. Tel: 01707 275978 Hertfordshire Action on Disability Helping disabled people in Hertfordshire. Tel: 01707 324581 Web: www.hadnet.org.uk Hertfordshire Care Providers Association (HCPA) Attimore Barn, Ridgeway, Welwyn Garden City AL7 2AD Tel: 01707 536020 Email: admin@hcpa.info Web: www.hcpa.info Hertfordshire County Council County Hall, Pegs Lane, Hertford SG13 8DQ Tel: 0300 123 4042 Tel: 0300 123 4041 (textphone for deaf and hard of hearing people only) Email: hertsdirect@hertscc.gov.uk Web: www.hertsdirect.org • Apsley Campus, Brindley Way, Hemel Hempstead HP3 9BF Tel. 01442 453739/01442 453736 Email: apsley.campus.reception@hertfordshire. gov.uk • Hertfordshire Business Services, Mundells, Welwyn Garden City AL7 1FT Tel: 01707 292345 • Farnham House / Robertson House, Six Hills Way, Stevenage SG1 2FQ Tel: 0300 123 4040 (HCC enquiry line) Email: stevenagecampus.reception@hertscc. gov.uk Hertfordshire Generic Advocacy Services North Team Carol Warren House, 551 Lonsdale Road, Stevenage SG1 5DZ Tel: 01438 740162 Web: www.pohwer.net Hertfordshire Generic Advocacy Services South Team Hertlands House, Primett Road, Stevenage SG1 3EE Tel: 01438 846010 POhWER An independent advocacy agency. Web: www.pohwer.net RVS Hertfordshire Helps older people maintain their independence and stay involved in the local community. Tel: 0845 608 0122 Monday to Friday: 8am-8pm Saturday: 9am-5pm

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful national contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Web: www.elderabuse.org.uk

Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs. Free advice line: 0800 377 7070 Web: www.housingcare.org

Age UK (the combined Age Concern and Help the Aged) National helpline: 0800 169 6565 Web: www.ageuk.org.uk

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Finance advice line: 0800 310 2011 Web: www.firststopadvice.org.uk

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 Web: www.bild.org.uk Care Choicesâ&#x20AC;&#x2122; helpline Free, independent information and help. Searchable website. Tel: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission Independent regulator of care services in England. CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Web: www.cqc.org.uk Carers Trust Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems. 32-36 Loman Street, London SE1 0EH Tel: 0844 800 4361 Fax: 0844 800 4362 Web: www.carers.org Carers UK The voice of carers. Tel: 0207 490 8818 Web: www.carersuk.org Counsel and Care Advice and help for older people. Tel: 0845 300 7585 Web: www.counselandcare.org.uk

Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 Web: www.fote.org.uk IndependentAge Produce a wide range of guides and factsheets aimed at older people, their families and carers. Advice line: 0845 262 1863 Web: www.independentage.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Web: www.napa-activities.co.uk Pension Service, The Provides information about pensions and other pensioner benefits. Web: www.gov.uk/dwp Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Web: www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 0207 359 8136 Web: www.relres.org United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 0208 288 5291 Web: www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Index A Abbey Lodge

Abbey Lodge Care Home

Abbots Care Limited

AC Homecare

Acacia Mews

Ace Community Care

Adeyfield Road, 39

Adico Care

Ainsworth Care

Aldenham Road, 122

Alexandra Care Home

All Engage Limited Potters Bar 28 Allied Healthcare

Allington Court Nursing Home

Ambleside

Apton Road, 34

Archers Court

Arden House Nursing Home

Ashley Close, 1–2

Ashlyns Care Home

Ashview Nursing Home

Ashwood

Ashwood Place

Auburn Mere

Autumn Vale Care Centre

Avenue, 44 The

B Baker Street, 86

Beacon Way, 3

Beane River View

Beau Sejour Care Services

Bel–Air Residential Home Bellerose

72 28, 72

Bellevue

Belmont View

Benslow Nursing Home

Berrywood

Birchville Court Care Home

Birchwood Bungalow

Blossom House

Bluebird Care (Chiltern & Dacorum)

Bluebird Care (Stevenage)

Bluebird Care (Watford & Three Rivers) 28 Bowman’s Lodge 65 Brent Cottage 53 Brickfields Cottage 63 Broad Oak Manor (Dom Care) 28 Broad Oak Manor Nursing Home 56 Broadview 57 Brookdene House 65 Brunswick Court Care Centre 73 Burford House Nursing Home 71 Burleigh House 63 Bushey Flexicare 29 Bushey Hall Road, 29 59 Bushey Hall Road, 31 61 Bushey House (Beaumont DCA) 29 Bushey House Beaumont 61

C Caddington Hall Residential Home 65 Camphill St Albans 29 Care By Us Limited 29 Care By Us Ltd – North London & West Herts 29 Care For Freedom Limited 29 Care Fully Limited 29 Care4U2day Limited 29 Caremark (Welwyn and Hatfield) 29 Caring Hands Stevenage Ltd 29 Celia Johnson Court 61 Chalfont Court 71 Chase Care Centre, The 72, 73 Cherry Tree Housing Association (Office) 29 Cherry Tree Manor 55 Cheshire Drive, 53–55 72 Chorleywood Beaumont 71 Chorleywood Beaumont (DCA) 29 Chiswell Residential Home 65 Church Lane, 30 & 32 71 Church Road, 7 56 City Care Welwyn 29 Clare Lodge Care Home 65 Clock Tower Mews 57 Colney Lodge Ltd 65

Community Support Service (Dom Care)

Conewood Manor Nursing Home

Cooperscroft Residential Home 61 Courtland Lodge

Cromwell Avenue, 9

Crosby Close, 1 & 2

Crossroads Care Hertfordshire North

Croxley House

Cuffley Care at Home Service 29

D Dapplemere Nursing Home

Delrow Community

Dugdale House

Dunsland House

E Eastbury Road, 51

Elizabeth House ResidentialCare Home

Elmhurst

Elmside

Elstree Lawns Specialist Nursing Home

ENA/Elisa Group Ltd

Erskine Hall Care Centre

Excelsior Specialist Mental Health Services

F Fairhaven

Fairway, The

Families Together

Fellowes Way, 49

Field House Nursing Home

Firs & Hewlitt

Firs, The

Follybridge House

Fonthill House

Forest Care Village Elstree and Borehamwood

Fosse House

Fourfields

Foxholes Care Home Freeman House

63, 65 63

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers in bold

Friars Mead Furzehill Road, 9

55 61

Hertfordshire Enablement (West)

Hertfordshire Supported Living Services

Ganwick House 61 Gardens Neurological Centre 57 Gombards 29, 57 Gosmore Nursing & Care Centre 63, 65 Grace Muriel House 65 Grange Care Services Limited 53 Green Lane, 17 55 Green Oak Living Solutions 29 Greenacres 57 Greenbanks 72 Greenhill Care Home 61 Greenhill Lodge Care Home 72 Greenwood Cottage 65 Greenwood Lodge 29, 67 Grove House & Grove Lodge 61 Guysfield Residential Home 63

Herts Homecare

High Oaks, 1

High Street, 196

Highbury Rise

H Hagden Lane 72 Halcyon Days 63 Hales Group Ltd Stevenage 29 Watford 29 Hand in Hands 29 Hardy Drive, 23 63 Harpenden Bethesda Home 67 Harpenden Mencap Domiciliary Service 29 Haslewood Avenue, 1 53 Hatfield Nursing Home 59 Health Personnel Limited 30 Heath House 61 Heath Lodge 57 Help Home Care Ltd 30 Helpers Homecare Limited 30 Helping Hands East 30 Helping Hands Watford Limited 30 Hertfordshire Crossroads – South 30 Hertfordshire Domiciliary Care Agency 30 Hertfordshire Domiciliary Care Services 30 Hertfordshire Enablement (East) 30

Highfield Care Home

56, 57

Jasmine House Jenny Chapman House Jubilee Court

55 69 69

Jubilee DCA

Jubilee House Care Trust (Jonquil Close)

Jubilee House Care Trust (Lincoln Close)

Hightown House

Highview Lodge

Kestrel Grove Nursing Home 61, 72

Hill House Care Centre

Hillcrest

Kilfillan House Nursing Home

Hillside

Kingfisher Nursing Home

Hillside Rest Home

Knebworth Care Home

Hillview Care Home

Hilton Community Services Limited

Lammasmead

Hitchin Road, 9

Lancaster Court

Hixberry Lane, 3

Hollies, The

Lavender Fields, 1

Holly House Residential Care Home

Lavender Lodge

Lease of Life Home Care

Holly Lodge

Lemsford Road, 66 & 66a

Home Care Preferred Limited

Leyland House

Home Counties Outreach Services

Libury Hall

Life Opportunities Trust (Hempstead House)

Lime Tree Manor Residential Home

Littledene House

Lodge Care Home, The

London Care Project, The

Look Ahead Domiciliary Care (Hertfordshire)

Lyndon House

Langley View Residential Home 73

Home Instead Senior Care (Central Hemel Hempstead & Chilterns)

Home Instead Senior Care (St Albans)

Home Instead Senior Care (Watford)

Home Instead Senior Care (Welwyn Garden City)

Homeside

Honister

Houndswood House Care Home

Manor Lodge, The

Howe Dell Manor

Manor Road, 30

Hyde Valley House

Manor View

Margaret House (Abbots Langley)

Margaret House (Barley)

Martins House

Maryland Care Home

I Isabel Court

J Jac Locums Limited

Mayfair Lodge

Jacob’s Neurological Centre

MDM Care Limited

Visit www.carechoices.co.uk for further assistance with your search for care

Advertisers in bold

Mead, The Meadow Acres Meadows Short Break Centre, The Mears Care – Cheshunt Mears Care – Welwyn Garden City Medow Care Services Limited Meresworth MiHomecare Mildred Avenue, 136 Milehouse Lane, 25 Millcroft Minims, The Minsden Monread Lodge Montrose Care Home Mountbatten Lodge Murdock Care Services Mymwood Lifeskills Centre

61 67

Out and About

59 31

Palm Lodge

Park Lodge Residential Home 73 73

Parkview

Partners in Support Ltd

Pinelodge Care Home

Pinewood Lodge

Plan Care

Pocklington House

Popis Gardens, 1 & 2

Portfolio Homecare

Precious Homes Hertfordshire and Bedfordshire

Premier Court Residential & Nursing Home

Prime Time Recruitment Ltd

Primrose Lodge

Prince Michael of Kent Court

31 55

Professional Nursing Services Ltd

Providence Court

31 63 61

Pulse – Hertfordshire

53 31 67 57 72 31 31

O Oak Cottage 59 Oak Tree Manor 67 Oasis Lodge Residential Care Home 59 Old Grange 53 Omer Care Ltd 31 Options Health Care Services Limited 31 Orchard View Residential Home 73 Osbourne Court Care Home 63, 65

P Park View Residential Home

31 31 71 31 73 67 63 59 63 65 73 55 31 59

N NAS Community Services Nascent House Nativecare Bilingual Homecare Services Nevetts New Court Place Newgrange Residential Care Home Next Steps Hertfordshire Nicholas House Nightingale Nursing Home Northwood Nursing Home Novus Care NSPL T/A Goldsborough

Q Queensway House

Quince House

R R4R Home Care Services Ltd

Raphaels Home Care Limited

Redclyffe

Richard Cox House

Ridgmont Road, 8

River Court Residential and Nursing Home

Robin Hood House

Roch 2 Limited

Roebuck Nursing Home

Rose, The

Rose Domiciliary Care Agency, The

Rosebery House

Rosevale, 15

Rosslyn Court

S Sagecare Limited 33 Sagecare Nursing Agency 33 Scarborough House 69 Sewells, 6a 59 Seymour House 71 Shenleybury House Ltd 61 Shepherd’s Lodge 73 Sherwood Court 59 Shine Homecare 33 Silversprings 73 Sloe Hill Residential Care Home 63 SKL Homecare 33 Social Care Solutions Ltd 33 South Road, 38 56 Southern Family Care 33 Special Kids Care Agency 33 Spring House 33 St Agnell’s House 55 St Andrew’s Care Home 59 St Anthony’s 73 St Audrey’s 59 St Catharine’s Care Home 53 St Catherine’s Nursing Home 65 St Christopher’s Nursing Home 59 St Claire’s 67 St Elizabeth’s Domiciliary Care Agency 33 St Elizabeth’s Care Home with Nursing 57 St George’s Nursing Home 65 St Joseph’s Care Home 55 St Matthew’s Care Home 67 St Michael’s House 59 St Paul’s Care Centre 55 St Peter’s Home 59 Stagenhoe Park 65 Stairways 67 Stamford Avenue, 28 63 Stanborough Lodge 59 Stanley Road, 5 73 Station Road, 1 67 Strathmore Lodge 67 Stuart House 67 Sunrise Operations Chorleywood Limited 71 Sunrise Senior Living Elstree Limited 61

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers in bold

Surecare (St Albans & The Dacorum) Sybden Symonds House

33 55 65

T Tanners 73 Tanners Wood Close, 5 & 5a 73 Tara’s Retreat Care Home 67 Tavistock Avenue, 5 67 Tavistock Avenue, 12 67 Tenterden House Nursing Home 69 Tewin Road, 1 55 Thorpedale 71 Three Oaks Care Home Limited 59 Timberlea (Dom Care) 33 Trembaths 65

U UK International Nursing Agency Ltd Dom Care 33 Upper Lattimore Road, 2 69

V Vale House Stabilisation Services

Verulam House Nursing Home 69 Vesta Lodge

Villa Scalabrini

VKL Transport Services Ltd

W Walsingham, 1–2 Ashley Close

33, 55

Walsworth Road, 17

Ware Road, 49

Westbourne Care Home

Westbrook House

Westerley Care Home

Willows, The

Willowthorpe Care Home

Wilnash Care Ltd

Wilton House Residential and Nursing Home

Wilton Lodge Residential Home 61 Windmill Lodge

Windsor House

Winnett Cottage

Wisden Court

Wisteria Lodge

Woodlands View Residential and Nursing Home 71 Wymondley Nursing and Residential Care Home

63, 65

Westgate House Care Centre 57

Westmeade

York House (York Way)

Your Life (Royston)

White House Nursing Home, The

Whitton Care

Willow Court

Zinnia Care

Care Choices Website Care UK Forest Healthcare Four Seasons Health Care Gold Care Homes Oak Care Ltd

60 70 60 62 64 64

Paying For Care

Quantum Care Homes

Other advertisers Abbeyfield Agincare Avery Healthcare Barchester Bupa Care Choices Helpline

53, 64 28 40 70 68 70, 72

Runwood Homes Outside back cover Westgate Healthcare

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-76-8 Ref. No: 4001/Hertfordshire19/1113. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Group Sales Manager: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Editorial Assistant: Rebecca Northfield.

Visit www.carechoices.co.uk for further assistance with your search for care

Our passion is for innovative, high quality care with well-motivated staff teams responsive to the needs of older people. Preserving dignity is at the heart of everything we do.

with an innovative, creative and positive approach.

Our Ethos is that Care Homes are for living in and can be a ‘hive of activity’ or a ‘sea of tranquillity’ depending on the needs of those in our care.

If you would like to know more please contact us on the number below or visit our website for further details.

We provide residential care for those who need that extra support each day and we offer specialist care for those living with dementia throughout our LIFE programme (Living in Full Engagement). It is a philosophy

We have homes across Hertfordshire in Hemel Hempstead, Stevenage, Watford and Ware.

0800 412 5660 www.runwoodhomes.co.uk