Hertfordshire Care Services Directory 2015 by Care Choices Ltd

2015/16

Hertfordshire Care Services Directory

> Home support

> Specialist care

> Care homes

> Useful contacts

The independent guide to choosing and paying for care

In association with

www.carechoices.co.uk

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Contents Introduction

How to use this Directory

Hertfordshire Care Providers Association

â&#x20AC;&#x2DC;Sharing best practice in careâ&#x20AC;&#x2122;

Where do I start?

First steps and assessments

Helping you to stay independent

Local services, information and support

Making life easier in the home

Care homes

11 Types of homes and activities explained

Solutions, equipment and aids

Dementia in care homes

17 Best practice care and support Paying for residential care

19 Understanding the system Important information

Family support, respite and services

20 Further help and information Residential care in Hertfordshire

Paying for care in your home

Services for carers Assessment, benefits and guidance

Care in your own home How it can help

Living with dementia

Comprehensive listings by region

Useful local contacts

26 Useful national contacts

Understanding your options

Home care providers A comprehensive list of local agencies

Housing with care

Index 73 31

The different models available

Specialist services

Disability care, end of life care and advocacy

Essential checklists Home care agency Care homes Residential dementia care

23 39 42

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Hertfordshire Care Services Directory, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from the council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing. Your first step to accessing services is to arrange an assessment with the Health and Community Services department of Hertfordshire County Council to establish your specific needs. This is free, irrespective of your income and available to all. More details are provided on page 6. The assessment will determine whether you are eligible for financial support via a Personal Budget, which allows you to buy in your own support and take control of your situation. Often called personalisation, this model of social care puts you at the centre of the process. It is discussed on page 6. Alternatively, your circumstances may mean you are classed as a self-funder, with the means to pay for your care. This is discussed on page 25 for those paying for care at home and 43 for those paying for residential care. You will find information on any benefits available to you on page 25. As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers across the country that meet your requirements. Your search can then be saved and emailed to others. Publications

You can also view an electronic version of this

Support or care to remain living in your own home may be the option that best suits your circumstances. Things you can do to make life easier at home, what is available and how you can access it are explained starting on page 9. A list of local home care providers begins on page 26. Useful checklists featuring questions to ask providers are also included in this edition. The home care checklist is on page 23, another addressing care homes is on page 39, while one covering residential dementia care is on page 42. Comprehensive lists of care homes and care homes with nursing in Hertfordshire start on page 50. There is also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starting on page 45. Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077. Whatever your care needs, this Directory, the helpline and website will be able to point you in the best direction, however you would like care information presented.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Hertfordshire Care Providers Association We are pleased to be associated with this publication produced by the publisher, Care Choices. Through our close relationship with Health and Community Services, we are able to act as a voice for care providers on important issues concerning care in the county. We hope you find this Directory useful in your search for appropriate care in Hertfordshire. Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire. We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people.

understanding with the local authority over four years ago and our relationship has gone from strength to strength, enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues. HCPA also acts as a hub for funding in the county, ensuring that there is a fully trained workforce offering the best of care with the most up-to-date practices, and celebrates excellence in care by hosting the annual Hertfordshire Care Awards. We are happy to engage with any new care provider or member of the public and will be delighted to offer you support. We look forward to hearing from you on 01707 536020 or on admin@hcpa.info HCPA, Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives. HCPA has excellent partnership links to the local authority, the NHS and its Clinical Commissioning Groups and attends regular strategic and liaison meetings with Health and Community Services at the local authority to discuss and review contracts, procedures and other issues, as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future. The Association set up a memorandum of

Visit www.carechoices.co.uk for further assistance with your search for care

Where do I start? The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement. If you approach the council for support with your care needs, your needs and finances will be assessed by social workers (see below for information on assessments), who can also involve and consider the needs of carers. If you are eligible for support from the council, you may be given a Personal Budget. A Personal Budget is the amount of money that the council allocates to eligible people to help fund their care and support. The amount you receive will depend on your eligible needs. The money should be spent in line with a support plan that has been agreed by both you and the council and can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between you and your care provider, not the council. A Personal Budget may be taken by an eligible person: • in the form of a direct (cash) payment, held directly by you or, where you lack capacity, by a ‘suitable person’; •

by way of an account held and managed by the council in line with your wishes, or as an account placed with a third party (provider) and accessed by you in direct negotiation with the provider; or

• as a mixture of the above. Personal Budgets cannot currently be used to pay for residential care.

Your assessment You have a legal right to an assessment of your care needs and finances. Councils are statutorily

obliged to provide this to you, regardless of whether you access their services. The assessment (which is free) will consider: • how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional wellbeing; • your diet; • any health and medical treatments you need; and • your financial status and any benefits you may be claiming. You will need to contact the Health and Community Services department, which is responsible for this process. Call 0300 123 4042. Once Health and Community Services has an understanding of your care and financial needs, the next stage is to determine what services you may be eligible for and who will pay for them. Information on paying for care can be found on page 25 if you are receiving home care and page 43 if you are moving into a care home.

Assessments from hospital If you have been admitted to hospital and you might need care on discharge you may be referred to the discharge team for an assessment, which will take place on the ward. The team is made up of social workers, carers’ officers, mental health workers and housing officers. Whatever services you need on discharge, Health and Community Services will work with you, your family and carers to either restart services already in place prior to admission or to provide the appropriate services. Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by a community social worker within four to six weeks.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Helping you to stay independent Hertfordshire County Council knows that you value your independence and wants to help you stay in your own home and give you choices about any care and support you receive. The website www.hertsdirect.org/adults has lots of information about all council services and contact details. You can apply for a blue badge, meals on wheels or find information on hundreds of local community groups in the directory. There’s information on staying healthy too.

• benefits advice and debt counselling; and • help in a crisis with exceptional and unexpected pressures. How to get in touch Tel: 0300 123 4044 (local call rate) Email: info@hertshelp.net Web: www.hertsdirect.org/hertshelp

Case Study A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances.

HertsHelp Do you want to be more active, or need advice on benefits or debt? Can the council support you to stay safe and independent at home? Give HertsHelp a call today. Tel: 0300 123 4044. HertsHelp are free, independent services available to everyone who lives in Hertfordshire. HertsHelp can help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community. The team will listen and support you to find the help you need and can put you in touch with organisations that can help. Some organisations may charge for their services but will let you know at the start. Whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you. Here are just some of the issues that people have asked HertsHelp about: • help to find local clubs and activities;

Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support. The client was advised: • how to apply for direct payments and get support from Health and Community Services; •

about the support Carers in Hertfordshire could offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers;

• of local voluntary services, that could provide support around the home and with befriending schemes; and • that an advocacy service was available to provide support with communicating with services. In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

• paying for care and if you qualify for support;

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Does someone rely on you? You are a carer if you provide help and support, unpaid, to a family member, friend or neighbour who would otherwise not be able to manage. You may need support for yourself to manage your role as a carer and it is important you also look after your own health and wellbeing. There is a range of services and organisations that can help. The council wants to support all carers even if they are only doing an hour or two a week. It knows that they could be making all the difference to the person they are helping. That’s why it wants to make sure all carers get the information and advice they need. For more information go to www.hertsdirect.org/carers or see page 17.

NHS Continuing Healthcare NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home. People eligible for NHS Continuing Healthcare will have been assessed by health and social care

workers to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense ongoing care needs.

Personal health budgets A personal health budget is an amount of money to support a person’s identified health needs, planned and agreed between the person and their local NHS team. The aim is to enable people with long-term conditions and disabilities to have greater choice, flexibility and control over the healthcare and support they receive.

Intermediate care This aims to give recovery and rehabilitation support to help people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Intermediate care can be provided in your own home or in a care home, depending on local policy and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including any care home fees where relevant, is provided by the NHS and is free. It is usually limited to a maximum of six weeks. If, after this, you have ongoing care or support needs, the council will conduct an assessment and may help you to arrange any services you might need.

Coming out of hospital Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

For more information, call your local co-ordinator: Broxbourne, East Herts and Welwyn Hatfield Tel: 01707 386076 Monday to Friday and 01438 285300 Saturday to Sunday

To find out more about what is available locally, visit www.hertsdirect.org and search for ‘day centres’.

North Herts and Stevenage Tel: 01707 386076 Monday to Friday and 01438 285300 Saturday to Sunday St Albans and District Tel: 01727 850 811 Watford, Three Rivers and Hertsmere Tel: 01923 436649 Royal Voluntary Service (RVS) Hertfordshire can arrange transport and offers: • a door-to-door service which can be cheaper and more convenient than a taxi; and • lifts in a mix of their health shuttles and volunteers’ vehicles. For more information call 01992 552069, Monday to Friday, 9am to 2pm

Day care centres Many people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities. Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Transport to and from centres can be arranged through Health and Community Services, RVS or Age UK. Centres can be as important for carers as those attending as they allow for a regular break from caring. Attendance may be free, although transport and meals must usually be paid for.

Meals on wheels If you are eligible, Hertfordshire County Council can provide meals delivered to your home. Referrals for meals on wheels are made through the Customer Services Centre on 0300 123 4042. Meals are provided by Hertfordshire Independent Living Service (formerly Hertfordshire Community Meals), a not-for-profit social enterprise. The standard menu includes a choice of five main courses per day and a selection of hot and cold desserts. A wide range of specialist meals for clients who would like Kosher, Halal, vegetarian, Asian or Caribbean/West Indian food is also available. For further details go to www.hertscommunitymeals.co.uk or contact your nearest office: Hemel Hempstead: 01442 243352 Letchworth: 01462 678423 St. Albans: 01727 847264 Ware: 01920 333030 A number of commercial companies can also provide this service. Go to www.hertsdirect.org and search for ‘meals on wheels’.

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Adapting your home

usually entails a visit to your home and is often free;

To remain in your own home for as long as you would like you should ensure that it is safe, secure and warm. Some forward planning to ensure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on.

Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their homes to meet their changing needs. Most HIAs provide three main services: • information and advice on repairs or adaptations you may be considering. This

•

a handyperson service for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services; and

•

a home adaptations service for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an independent financial adviser. For further information and contact details visit www.housingcare.org

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in the home In the living room

Chair raisers Plug with handle

BYRO N

Easi-reach

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Block of foam in chair base • Buy ready-made chair raisers if your chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

• Buy an electric riser chair

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or air-conditioning • Install new windows

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

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In the bedroom

Easy grip scissors

Pillow raisers

M T W T F S S

Pill dispenser Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

GETTING DRESSED

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any electrical blanket safety concerns • Learn new techniques for dressing • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

• Consider home support

• Buy easy grip scissors

• See a podiatrist

Opening bottles Remembering to take tablets

• Ask your pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

Difficult to reach all of your body

CUTTING YOUR NAILS Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS

Seeing the clock to tell the time

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool

Liquid level indicator

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS

Large handled cutlery

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an assessment of needs

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

Washing machine is too high or too low Putting up ironing board

n Health and Community Services: 0300 123 4042

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In the bathroom Shower board

Grab rail

Raised toilet seat

Tap turners Toilet seat and support frame

Long-handled sponges

WHAT IS DIFFICULT FOR YOU? WASHING HANDS, FACE AND BODY Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an assessment of needs

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat •U se a combined toilet seat and support frame • Install a flush lever extension • Contact n (see key below) for a needs assessment

• Review mobility equipment used • Adaptation to bathroom • Consider home support

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see key below) for a needs assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Health and Community Services: 0300 123 4042

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Special equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. If you would like more information please contact Health and Community Services or HertsHelp, or go to www.hertsdirect.org Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering equipment or run a hire or loan scheme. Hertfordshire Action on Disability (HAD) HAD has a permanent display of specialist equipment that you can try. It also runs a wheelchair accessible transport service. HAD is open Monday to Thursday 9am-5pm, Friday 9am4.30pm and Saturday 10am-2pm. Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk Hertfordshire Hearing Advisory Service (HHAS) An independent charity helping people with hearing loss across Hertfordshire and Bedfordshire. Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Tel: 01707 324582 Textphone: 01707 375486 Email: info@hhas.org.uk Web: www.hhas.org.uk Hertfordshire Society for the Blind Charity providing services and information to blind and partially sighted people throughout Hertfordshire.

Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Sight-Line: 01707 324680 Email: office@hertsblind.com Web: www.hertsblind.com Local suppliers Alphamarque Shop 1, Highfield Park, Russet Drive, St Albans, Hertfordshire AL4 0AZ Telephone: 01727 837836 Email: sales@alphamarque.com Web: www.alphamarque.com Open: Mon-Fri 9am-5pm, Sat 10am-5pm Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7RA Tel: 01442 270202 Web: www.automobilityconcepts.com Open: Mon-Fri 9am-5.30pm Showrooms 146 Marlowes, Hemel Hempstead, HP1 1EZ Tel: 01442 231072 172 High Street, Watford WD17 2EG Tel: 01923 804142 Better Mobility 12 Henry Wells Square, Grove Hill, Hemel Hempstead HP2 6BJ Tel: 01442 768797 Email: sales@bettermobility.co.uk Web: www.bettermobility.co.uk Open: Mon-Fri 9am-5pm, Sat 9am-3pm Cane and Able Healthcare Hitchin Ltd 92 Bancroft, Hitchin SG5 1NQ Tel: 01462 454521 Email: jon@caneandable.co.uk Web: www.caneandable.co.uk Open: Mon-Fri 9am-5pm, Sat 9am-1pm Carvercare & Mobility 2 The Gallery, The Mall Luton LU1 2TW Tel: 01582 487878

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Email: mail@carvercarer.co.uk Web: www.carvercare.co.uk Open: Mon-Fri 9.30am-5.15pm, Sat 9.30am4.30pm 1st Call Mobility Baros House, Elizabeth Way, Harlow CM19 5AR Tel: 01279 425648 Email: info@1stcallmobility.co.uk Web: www.1stcallmobility.co.uk

Electronic aids for hire The Disabled Living Foundation (DLF) This is a national charity providing impartial advice, information and training on independent living. Simple electronic aids can be borrowed for free for up to two weeks. These include: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required. DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website at www.dlf.org.uk Helpline: 0300 999 0004 AskSARA Part of the DLF, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you.

where trained operators will contact the individual through their Lifeline home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services. Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. The Hertfordshire Telecare Service is a 24-hour service that provides and monitors a range of equipment and sensors that can be either worn or kept at home to help you stay independent. The Hertfordshire Telecare Service response centre is open 24-hours a day, all year round. If you are eligible for support from Health and Community Services and it is agreed that Telecare is the best option for you, an engineer will arrange a time to come and install the equipment. They will show you how the equipment works and how to use it. They will also carry out an environmental assessment in your home to see whether any additional items are required. There is no charge for equipment or installation if you qualify for support from Health and Community Services. If you have any questions about the Hertfordshire Telecare Service, please contact Health and Community Services on 0300 123 4042.

Web: www.asksara.dlf.org.uk

Telecare Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a response centre

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Services for carers Who is a carer? Carers regularly look after, help or support someone who wouldn’t be able to manage everyday life without their help. A carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who: • is an older person (over 60); • is living with dementia; • has a physical disability, learning disability or mental health condition; • has sight, hearing or communication difficulties; • has a long-term health condition; or • misuses drugs or alcohol. Carers may be helping with: • personal care, such as washing and dressing; • going to the toilet, or dealing with incontinence; • eating or taking medicines;

• any support they are getting now and what else would help; and • what they would like their support to achieve. The assessment can also give lots of information about other services that might help, and other ideas for support. The carer’s assessment will show if the carer qualifies for support services from Health and Community Services. Carers’ Personal Budgets The carer’s Personal Budget is a single payment that can be used towards the cost of something specific that will support carers in their caring role. For example, it could be used for leisure activities, education or training, or just to take a short break from caring. When Health and Community Services considers a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue to provide care if they do not get some support. The amount a carer could get depends on their needs identified by their carer’s assessment. The money is not taxed and it will not affect any benefits.

• getting about at home or outside;

Respite at home

• practical help at home, keeping someone company; or

The home-based respite service gives carers a break from their caring responsibilities.

• emotional support or communicating.

Having a carer’s assessment Anyone who provides, or intends to provide, regular unpaid support to someone who could not manage without their support has a right to have their own needs assessed, even if the person they care for has refused support services or an assessment of their own needs. A carer’s assessment is an opportunity for people to tell the council what they need as a carer, and to find out what support might be available. The assessment is an essential first step for carers to get the support they may need. It looks at: • the care the carer provides and how their caring responsibilities affect their life;

A care worker will look after the person being cared for, so the carer can have some time to themselves. The breaks could be regular or just when needed. Respite at home is considered to be a service for the person being cared for. If they have a Personal Budget for their own needs (see page 6) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Benefits If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if

Visit www.carechoices.co.uk for further assistance with your search for care

the person you care for is receiving Attendance Allowance, Disability Living Allowance, Personal Independence Payment or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2015/16 is £62.10 a week. This figure may change over the life of this Directory. Carers cannot claim this benefit if they are in fulltime education or employment, and it can affect other benefits or their pension. Carers over 65 may qualify for Carer’s Premium. This can entitle carers to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit). Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in the carer’s National Insurance record if they have to take on caring responsibilities. A person may be able to get Carer’s Credit if they: • provide care for one or more disabled person(s) for a total of 20 hours or more each week; and • are not already getting Carer’s Allowance. There are a number of local voluntary organisations providing information, advice and support to carers.

Useful organisations Carers in Hertfordshire Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. It gives support and information to unpaid family and friends who look after someone. It provides the space for carers to discuss practical and emotional concerns around caring and opportunities to share experiences with others. Tel: 01992 586969 Email: contact@carersinherts.org.uk Web: www.carersinherts.org.uk Crossroads Care Crossroads Care aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for. • Crossroads Care Hertfordshire North Tel: 01462 455578 (9am-5pm) • Crossroads Care Hertfordshire South Tel: 0208 905 1158 (9.30am-5.30pm)

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 18

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a bit of help. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, contacting Health and Community Services is a good first step towards finding help. How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of support. Even those with quite significant and debilitating medical conditions can get skilled personal care that can enable them to stay in their own home. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night.

Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes that meet their criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 47. The United Kingdom Homecare Association (UKHCA) requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. The benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover;

The Mark of Excellent Care

Looking for High Standard Home Care?

Finding the right support

Caremark (Welwyn & Hatfield) is dedicated to delivering High Standard, Reliable Home Care to vulnerable people who want to remain living in their own homes independently.

As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

• We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home. • We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times. • We offer you highly competitive, fair and affordable rates.

For more information visit: www.caremark-welwyn.com

T: 01707 274 244 E: admin@caremark-welwyn.com

Visit www.carechoices.co.uk for further assistance with your search for care

• providing training and development for care workers;

Directory’s independent helpline on 0800 389 2077. You can also use the checklist on page 23.

• managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. For further information and help, call this

Living with dementia If you are concerned about persistent forgetfulness or memory difficulties, it is important to consult a GP. They can undertake an initial examination and refer you to a memory clinic for further investigation if necessary. The various types of support available to you and your carer are likely to involve NHS services, Health and Community Services and voluntary agencies. Some examples of services and support to help people living with dementia include: • specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • extra care or sheltered housing; and • carers’ support groups.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years.

Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition. When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible.

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia. See www.dementiafriends.org.uk for further information. HCPA runs Dementia Friends sessions at its offices in Welwyn Garden City. These information sessions are designed by the Alzheimer’s Society

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

to help people to understand what it is like for the person living with dementia. Everyone is welcome to attend these sessions. For more information about the next session please contact HCPA on 01707 536020. These sessions are free to attend.

Respite care Spouses, partners and relatives who care for a person with dementia may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency and can involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. Contact the council to see if you are eligible for support with arranging these services, see page 6 for information on assessments.

Attendance at day centres can be offered from a just a few hours a week to a number of days. Contact Health and Community Services on 0300 123 4042 or your local Alzheimer’s Society office for more details, see Useful local contacts on page 71. Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia. If you have concerns about Alzheimer’s disease, or about any other form of dementia, the Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Call 0300 222 1122. The Helpline is open from 9am to 5pm Monday to Friday and 10am to 4pm Saturday and Sunday. For more information on care homes for people with dementia, see page 42.

Care at home It can often be best for a person with dementia to stay living in their own home for as long as possible. This may mean that they require some support services at home. The person with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family.

Specialist dementia day centres A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community. Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities may include outings, entertainment, personal care, meals, hairdressing and support for carers.

Visit www.carechoices.co.uk for further assistance with your search for care

The Home Care Specialists

Do you need a Helping Hand? If you are looking for an alternative to residential care or just extra support for you or a loved one - then we’re here to help. Our Hertfordshire care team has been providing award winning quality home care since 1989. We offer a home care service which enables you or a loved one to remain at home with compassion and dignity. Our local Carers can assist with personal care, companionship, housekeeping or even to provide a break to an existing family member or care-giver from 30 minutes per week to full-time Live-in Care.

To find out how we can help you, call: 01727 701 735 or visit: www.helpinghands.co.uk

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Health and Community Services, contracts and care plans will

have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services. People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? 1 2 3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this. Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3 Paying If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. Comments, compliments and complaints If you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 46.

This Directory’s helpline 389assistance 2077 – information on search choosing and paying for care Visit www.carechoices.co.uk for 0800 further with your for care 23 23

CARE FEES PLANNING

A compassionate approach to Care Fees Planning We all face many financial problems during our lives but the prospect of paying for care, whether for ourselves or our loved ones, has the potential to diminish finances like almost nothing else. Paying for care is an open-ended financial commitment – no one has any idea at the outset for how long care will be needed. If you are in this situation, it is more important than ever to make sure that you take advice by discussing your circumstances with an expert who understands the issue in its entirety.

”Paying for care can be costly, complex and emotional. We bring experience (a lot of it), simple solutions, and a high level of support.” Rosebank Care Fees Planning is a very experienced care fees planning team and we will do everything in our power to help you to understand your options, protect your capital, and achieve the best possible care for you or your loved ones.

Considered and clear guidance from qualified experts We always ensure that our advice fits your needs. 1. Firstly, we’ll make sure we fully understand your situation. 2. We’ll check to see whether you need to pay for care (not everyone does by any means). 3. We’ll check that you are receiving ALL of the State Benefits to which you are entitled. 4. We shall work out exactly what your care funding problem is. 5. We shall help you to understand the WAYS OF PAYING FOR CARE and help you to choose the option that works best for you.

Whether you are planning your own care arrangements or helping out a loved one, we’re here to help. • Achieve the best possible care • Protect your capital • Show you the options available • Offer friendly, expert advice

To find out more, simply call us on

01442 861662 enquiries@rosebankcarefees.co.uk www.rosebankcarefees.co.uk Caroline Griffiths – Principal Chartered Financial Planner. Fellow of the Personal Finance Society. Member of the Society of Later Life Advisers and the Society of Trust and Estate Practitioners.

The Old Coach House, Rosebank, Gravel Path, Berkhamsted, Hertfordshire. HP4 2PF

Paying for Care The good news is that there are not dozens of options to consider – just a handful. The only problem is that it is rarely the case that just one solution in isolation is right, and no one solution is right for everyone. A key part of our role will therefore be to help you to decide which combination of solutions works best for you. Above all, we never forget that care fees planning can be a difficult time for all involved. Our team will always offer friendly support when you or your loved ones need it most.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

7746 Rosebank Advertorial_A4.indd 1

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Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out. Written confirmation of how the charge has been calculated must be provided after a financial assessment. If you have more than ÂŁ23,250 in savings or capital you will have to pay the full cost of your care. The value of your home is not counted when working out charges for non-residential care. If you have more than ÂŁ23,250 you should tell Health and Community Services when your savings are likely to fall below this amount. The council calculates charges in accordance with national eligibility criteria set by the Government. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure. Your assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. This is the extra amount you spend as a result of your disability or illness. Health and Community Services can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement. Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge and can be provided free for up to six weeks. If ongoing care needs are identified at any time during this period however, the ongoing service is no longer classed as reablement and becomes chargeable.

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you are in need of care or support you may be eligible to claim Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payments (PIP). AA, DLA and PIP are non-means-tested benefits. Provided you are eligible, you can receive AA, DLA or PIP regardless of how much income or capital you have. AA and DLA are payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk

Other ways to fund your care and support If you do not qualify for financial assistance from Health and Community Services there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully-accredited independent financial adviser a search is available on their website www.societyoflaterlifeadvisers.co.uk/find-anadviser Further information on paying for care can be found beginning on page 43.

Visit www.carechoices.co.uk for further assistance with your search for care 11:03

Home care providers

ABBOTS CARE LTD (HERTFORDSHIRE) St Albans AL1 5FL OP D PD LDA SI Tel: 01727 891004

BLUEBIRD CARE (EAST HERTFORDSHIRE) Hertford SG13 7BJ OP D PD LDA SI YA Tel: 01920 465697

ABETTA HOMECARE SERVICES Hemel Hempstead HP1 2TN OP D PD LDA MH SI YA Tel: 01442 256509

BLUEBIRD CARE (STEVENAGE) Letchworth Garden City SG6 2HB Tel: 01462 676555

ACCUROCARE WEST HERTS Rickmansworth WD3 1ER Tel: 01923 350369 AC HOMECARE Welwyn Garden City AL7 1HL Tel: 01707 696474 ACE COMMUNITY CARE LTD Hitchin SG5 1EH Tel: 01462 790686

ADVENCARE LTD Borehamwood WD6 1JN Tel: 0208 207 3999 AINSWORTH CARE Kings Langley WD4 8JU Tel: 01923 269877 ANGEL HANDS St Albans AL2 3UG Tel: 01727 261000 ARCHERS COURT Hitchin SG5 1HB Tel: 01462 423852 BALDOCK MANOR Baldock SG7 6ND Tel: 01462 491951 BEAU SEJOUR CARE SERVICES St Albans AL1 5DL Tel: 01727 859948

OP D PD SI YA

OP D PD LDA SI YA

BLUEBIRD CARE (WATFORD AND THREE RIVERS) Rickmansworth WD3 1EQ OP D PD Tel: 01923 775300

OP D SI YA

BLUEBIRD CARE (WELWYN AND HATFIELD) Hatfield AL9 5AF OP D PD LDA SI YA Tel: 01707 263723

OP D PD

ACTION FOR CHILDREN HERTS DOMICILIARY CARE Watford WD18 8AG YA Tel: 01923 361500 ADICO CARE Hoddesdon EN11 0FF Tel: 01992 469540

OP D YA

OP MH YA

OP D PD SI YA

OP D LDA YA

OP D PD LDA MH SI

LDA MH YA

OP PD LDA YA

BLUEBIRD CARE (CHILTERN AND DACORUM) Hemel Hempstead HP3 9XY Tel: 01442 933499 OP D PD

BLUESKY HOME CARE LTD Hertfordshire EN6 5BS Tel: 01707 828756

OP D PD SI YA

BROAD OAK MANOR DOMICILIARY CARE Hertford SG14 2JA Tel: 01992 551900 BROAD OAK MANOR NURSING HOME Hertford SG14 2JA Tel: 01992 551900 BUSHEY Hertfordshire WD23 3HF Tel: 0208 950 6992

OP D

OP D PD LDA MH SI YA

BUSHEY FLEXICARE Bushey WD23 3PY Tel: 07976 969553

OP YA

BUSHEY HOUSE BEAUMONT DCA Bushey WD23 1QN Tel: 0208 421 8844 CAMPHILL ST ALBANS St Albans AL1 4AR Tel: 01727 811228

OP LDA MH

CARE BY US LTD Bishops Stortford CM23 3DH OP D PD LDA MH SI YA AD Tel: 01279 755875 CARE BY US – NORTH LONDON AND WEST HERTFORDSHIRE Hatfield AL9 7AF OP D PD LDA MH SI YA AD Tel: 0288 099 8276

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Hertfordshire Care Providers Association Member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued CARE BY US LTD – STEVENAGE Hertfordshire SG1 2DXL OP D PD LDA MH SI YA Tel: 01483 316561

COMMUNITY SUPPORT SERVICE (DOM CARE) Rickmansworth WD3 1AN Tel: 01923 713620

CARE FOR FREEDOM LTD St Albans AL4 9DD Tel: 01727 834557

CROMWELL AVENUE Hertfordshire SG2 0QF Tel: 01992 622032

OP D PD LDA MH SI YA AD

CARE FULLY LTD Stevenage SG1 3HR Tel: 01438 814045

OP D PD MH SI

CARE HERTS LIMITED Hertfordshire AL7 2DL Tel: 01727 891004

OP D PD LDA YA

CARE4U2DAY LTD Hemel Hempstead HP3 8EB Tel: 01442 462159 CAREMARK EAST HERTS Sawbridgeworth CM21 9BS Tel: 01279 600675

OP D PD YA

OP D PD LDA MH SI YA AD

CAREMARK (NORTH HERTS AND STEVENAGE) Letchworth Garden City SG6 1JG OP D LDA MH SI YA Tel: 01462 708714 CAREMARK (WELWYN AND HATFIELD) Hatfield AL10 0LG Advert page 19 OP D PD LDA MH SI YA AD Tel: 01707 274244 CARING HANDS STEVENAGE LTD Stevenage SG1 3DW Tel: 01438 722663 OP D PD LDA MH SI YA AD CHERRY TREE HOUSING ASSOCIATION (OFFICE) Radlett WD7 9DS LDA YA Tel: 01923 850580 CHORLEYWOOD BEAUMONT DCA Chorleywood WD3 5BY Tel: 01923 700620 CITY CARE WELWYN Welwyn Garden City AL7 1HG Tel: 01707 800523 CLAIRE'S CARE St Albans AL2 1BG Tel: 0800 270 7246 COMFORT CALL HATFIELD Hertfordshire AL9 5HZ Tel: 01707 261066

Advert page 48 OP

OP D PD SI YA

OP D PD MH SI YA

CORDANT CARE – WATFORD St Albans AL1 5FL Tel: 01727 891004 OP D PD LDA MH SI YA AD

LDA

OP LDA SI YA

CROSSROADS CARE HERTFORDSHIRE NORTH Hitchin SG4 0TW OP D PD LDA MH SI YA AD Tel: 01462 455578 CUFFLEY CARE AT HOME SERVICE Cuffley EN6 4EY OP D PD LDA SI YA Tel: 01707 876197 DELROW COMMUNITY Watford WD25 8DJ Tel: 01923 856006

OP LDA MH

DESTINY SUPPORT CARE Hertfordshire SG2 0QF Tel: 01462 429701

OP D PD MH

ENFIELD DOMICILIARY CARE AGENCY – BARRY HOUSE Herts EN6 5AS OP PD LDA MH YA Tel: 01707 671080 EUROPEAN NURSING AGENCY LTD Welwyn Garden City AL8 7SR OP D PD LDA MH SI YA Tel: 01707 333700 EXCELSIOR SPECIALIST MENTAL HEALTH SERVICES Stevenage SG1 1LW PD MH YA Tel: 07783 128902 FORTUNE LIFE HOME CARE Hertfordshire WD19 7NU Tel: 07938 102512

OP D PD SI

GOLDSBOROUGH HITCHIN Hitchin SG5 1HX Tel: 0844 736 0254

OP D PD LDA MH SI

GOMBARDS Welwyn Garden City AL6 9EL Tel: 01483 712892

PD LDA

GREEN OAK LIVING SOLUTIONS St Albans AL2 1JG Tel: 07780 221550 GREENWOOD LODGE St Albans AL2 3HN Tel: 01727 872181

LDA

LDA YA

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued HALES GROUP LTD – STEVENAGE Stevenage SG1 3AU OP D PD LDA MH YA Tel: 01438 765715

HERTFORDSHIRE ENABLEMENT (EAST) Stevenage SG1 2FQ Tel: 01438 845333 OP D PD LDA MH SI YA AD

HALES GROUP LTD – WATFORD Watford WD24 5DN Tel: 01923 604118

OP D LDA MH AD

HERTFORDSHIRE ENABLEMENT (WEST) Hemel Hempstead HP3 9BF Tel: 0800 542 1078 OP D LDA MH SI YA AD

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HERTFORDSHIRE SUPPORTED LIVING SERVICES Watford WD25 7GP Tel: 01923 662411 LDA

HAND IN HANDS Letchworth SG6 1GJ Tel: 0845 275 8000

HARPENDEN MENCAP DOMICILIARY SERVICE Harpenden AL5 4UZ LDA YA Tel: 01582 763679 HARRALL CARE SERVICES LTD T/A HOME INSTEAD SENIOR CARE Hertfordshire AL3 6EN OP D PD SI YA Tel: 01727 895941 HELPERS HOMECARE LTD Baldock SG7 6AZ Tel: 01462 896853 HELPING HANDS EAST St Albans AL3 5AB Tel: 01727 701735

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HIGHTOWN HOUSE Hemel Hempstead HP2 4XH Tel: 01442 292300

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HILTON COMMUNITY SERVICES LTD Waltham Cross EN8 8JJ Tel: 01992 638361

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HERONSMERE HOME CARE Hertfordshire WD3 5PW Tel: 07429 076755 HERTFORDSHIRE Letchworth Garden City SG6 1JG Tel: 01462 232657

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HF TRUST Hertfordshire CM23 3JJ Tel: 01279 461131

HELPING HANDS WATFORD LTD Watford WD24 5BD Tel: 01923 461869 HEMPSTEAD HOUSE Kings Langley WD4 8BJ Tel: 01923 299770

HERTS HOMECARE Hemel Hempstead HP3 9HS Tel: 01442 213289

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HERTFORDSHIRE CROSSROADS SOUTH Borehamwood WD6 1GS OP PD LDA MH YA Tel: 0208 905 1158 HERTFORDSHIRE DOMICILIARY CARE Watford WD24 7RQ Tel: 0207 481 7600

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HOME COUNTIES OUTREACH SERVICES Hemel Hempstead HP3 8EH Tel: 01442 254539 OP PD LDA YA HOME INSTEAD CENTRAL HEMEL HEMPSTEAD & CHILTERNS Hemel Hempstead HP3 9RJ Tel: 01442 233599 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE Welwyn Garden City AL7 2AA Tel: 01707 240650 HOME INSTEAD SENIOR CARE EAST HERTS & UTTLESFORD Sawbridgeworth Tel: 01279 721443

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HOME INSTEAD SENIOR CARE WATFORD Watford WD18 8PH Tel: 01923 250513 OP D LDA YA

HERTFORDSHIRE DOMICILIARY CARE AGENCY Stevenage SG1 2DX PD LDA MH SI YA Tel: 01438 310083

HOUSING & CARE 21 – LEA SPRINGS Hertfordshire AL5 5AT Tel: 03701 924000 OP D PD MH SI YA

HERTFORDSHIRE DOMICILIARY CARE SERVICES Hatfield AL10 9BY Tel: 01707 258735 OP PD LDA MH

JAC LOCUMS LTD Letchworth Garden City SG6 4PG Tel: 01462 338452

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued JJ CONNECT CARE LTD HEAD OFFICE Hertfordshire WD18 0PN Tel: 01923 233277 OP D PD LDA YA

MRS RUDO GRAY Hertfordshire WD5 0DY Tel: 01923 461869

JOY CARING SERVICES LTD Stevenage SG1 3B9 Tel: 01438 311704

MURDOCK CARE SERVICES Tring HP23 5ED Tel: 01442 824137 OP D PD LDA MH SI YA AD

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JUBILEE DOMICILIARY CARE AGENCY Welwyn Garden City AL7 1AD Tel: 01707 376460

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KNIGHTINGLES HEALTHCARE LTD Hertfordshire SG1 1BP Tel: 01438 723209 OP D PD LDA MH SI YA LEASE OF LIFE HOME CARE Welwyn Garden City AL7 2AA Tel: 01707 871503

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LONDON CARE PROJECT, THE Watford WD25 8ES Tel: 07747 828338

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LOOK AHEAD DOMICILIARY CARE (HERTFORDSHIRE) Stevenage SG2 9XL Tel: 01438 740096 LUMINA HOMECARE LTD Hemel Hempstead HP3 9QJ Tel: 01442 506220

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NAS COMMUNITY SERVICES (HERTFORDSHIRE) Hemel Hempstead HP3 0DF Tel: 01442 247046

NESTOR PRIMECARE SERVICES LTD T/A GOLDSBOROUGH HATFIELD Hertfordshire AL10 8HU Tel: 08447 360252 OP D PD LDA MH SI YA NEXT STEPS HERTFORDSHIRE Welwyn Garden City AL7 1HL Tel: 0203 582 8120

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OMER CARE LTD Hitchin SG4 8XG Tel: 01438 820999

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MEDOW CARE SERVICES LTD Hatfield AL10 0DE Tel: 01707 271512

OPTIONS HEALTH CARE SERVICES Stevenage SG1 2FS Tel: 01438 314840

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MERRICK CLOSE Hertfordshire SG1 6GH Tel: 01438 487270 MIHOMECARE Berkhamsted HP4 1AA Tel: 01442 870071

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NOVUS CARE Watford WD18 8PH Tel: 01923 252401

ONE STEP DOMICILARY CARE Hertfordshire SG5 1HE Tel: 01462 429792

MENCAP FLAT 4 ASTON LODGE DOMICILIARY CARE AGENCY Borehamwood WD6 4BF Tel: 0208 207 3854

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NATIVECARE BILINGUAL HOMECARE SERVICES Broxbourne EN8 7JH Tel: 0203 667 7050 OP D PD LDA SI

MEARS CARE – WELWYN GARDEN CITY Welwyn Garden City AL7 3UQ Tel: 01707 294700 OP D PD LDA MH SI YA AD

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OUT AND ABOUT AT OFFICE 8 Hemel Hempstead HP2 7ES Tel: 01442 531171 OP D PD LDA MH SI YA PALADINS CARE LTD Stevenage SG2 8LD Tel: 07771 727981 PARTNERS IN SUPPORT Stevenage SG1 2EF Tel: 01438 746243

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Home care providers continued PREMIER MEDICAL STAFFING WATFORD Hertfordshire WD17 1DU Tel: 01923 729801

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SAM2SAM DEAF CARE SERVICE LTD Hemel Hempstead HP1 3QZ Tel: 07534 715114

PLAN CARE Welwyn Garden City AL7 2BH Tel: 01707 396605 OP D PD LDA MH SI YA AD

SOCIAL CARE SOLUTIONS LTD (HATFIELD OFFICE) Hatfield AL10 9SH Tel: 01480 223650 OP D PD LDA MH SI YA

PORTFOLIO HOMECARE Ware SG12 9PY Tel: 01920 444040

SOUTHERN FAMILY CARE LTD Ware SG12 8HG Tel: 01920 871414 OP PD LDA MH SI YA AD

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PRECIOUS HOMES HERTFORDSHIRE AND BEDFORDSHIRE St Albans AL3 5UT Tel: 01727 420761 OP PD LDA MH SI PROFESSIONAL NURSING SERVICES LTD – 25A WHITE HOUSE COURT Bishops Stortford CM23 2LD Tel: 01279 507077 OP D PD LDA SI YA PULSE – HERTFORDSHIRE Broxbourne EN10 6NH Tel: 07436 547375 OP D PD LDA MH SI YA AD QUALITY NURSING LTD Hatfield AL10 0BY Tel: 07977 458662

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R4R HOME CARE SERVICES LTD / WATFORD Watford WD18 7FR Tel: 01923 239400 OP D PD LDA MH SI YA RAPHAELS HOME CARE LTD St Albans AL1 4AP Tel: 01727 568756

SPECIAL KIDS CARE AGENCY Rickmansworth WD3 1EQ Tel: 01923 897643

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SPRING HOUSE Hatfield AL10 9JP Tel: 01707 257733

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ST ELIZABETH’S DOMICILIARY CARE AGENCY Much Hadham SG10 6EW Tel: 01279 844422 LDA SURECARE (ST ALBANS AND THE DACORUM) St Albans AL2 1JG Tel: 01727 828203 OP D PD LDA MH YA TURNING POINT – TIMBERLEA (DOM CARE) Watford WD19 6HW Tel: 0208 421 5395

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UK INTERNATIONAL NURSING AGENCY LTD DOM CARE Radlett WD7 8JX Tel: 01923 855856 OP D PD LDA MH SI

REAGLE HOME CARE SERVICES (RHC) Middlesex HA6 3EZ Tel: 01923 824125 OP D PD LDA MH SI YA AD

WHITTON CARE Hatfield AL10 9DD Tel: 01707 550026

REAL CARE SOLUTIONS Hertfordshire SG1 5NW Tel: 01438 300800

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WILNASH CARE LTD Potters Bar EN6 5BL Tel: 01707 830037

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YOUR LIFE (HITCHIN) Hertfordshire SG5 2JR Tel: 01823 5448150

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RUBY HOUSE Watford WD23 2EE Tel: 01923 351144

SAGECARE LTD Welwyn Garden City AL7 1JG Tel: 01707 332337 OP D PD LDA MH SI YA AD

YOUR LIFE (WELWYN GARDEN CITY) Welwyn Garden City AL8 6DG Tel: 01614 855201

SAGECARE NURSING (WELWYN) Welwyn Garden City AL7 1JG Tel: 01707 332337

ZINNIA CARE LTD Hemel Hempstead HP2 7DN Tel: 01442 234780

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Home care providers

Housing with care

Sheltered housing

Flexicare housing schemes in Hertfordshire

Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service.

Broxbourne Borough • Emmanuel Lodge, Cheshunt

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially-adapted facilities.

East Hertfordshire • Parkside, Bishop’s Stortford

Flexicare housing

• Wormley Court, Wormley Dacorum • Evelyn Sharp House, Hemel Hempstead

• Bircherley Court, Hertford • Calton Court, Hertford Hertsmere • Fountain Court, Borehamwood • Barley Close, Bushey

Flexicare housing is Hertfordshire’s version of extra care – schemes where people rent their own flat, but have access to care and support as and when they need it, 24-hours a day. Because it meets a wide range of needs, Flexicare housing is a positive choice for many people and provides a good alternative to residential care.

• Collins Court, Bushey

As care is available 24-hours a day, Flexicare housing can relieve a lot of stress for family carers and tenants – even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs.

• Robert Humbert House, Letchworth

Flexicare housing may suit you if you: • are finding it hard to cope in your existing accommodation; • are already receiving home care services;

• Storey Court, Bushey North Hertfordshire • Temple Court, Baldock • Anderson House, Hitchin • Peter Sell House, Hitchin • Tabor Court, Letchworth • Mary Barfield House, Royston Stevenage Borough • Silkin Court, Stevenage Watford Borough • Dale Court, Leavesden, Watford • Lincoln Court, Watford • Rutland Lodge, Watford Welwyn and Hatfield • Swan Field Court, Welwyn • Woodside House, Welwyn Garden City • Chilton Green, Welwyn Garden City

• have unpredictable care needs; or • have few care needs now but want to prepare for the future. For further details about Flexicare housing call Health and Community Services on 0300 123 4042 or visit www.hertsdirect.org

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers

Specialist services Learning disability As part of Hertfordshire County Council, Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support. You can get help and advice on issues you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you. Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor. Teams will also help you get advice and support from advocacy services: the Department for Education; the Department for Work and Pensions; Jobcentre Plus; the Housing Department and the police. If you are a family carer they can also assess your needs and help you support the person you care for.

Supported Living Supported Living is a term generally used to describe situations in which people (often disabled adults) rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in residential care. Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property.

Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24-hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology (discussed further on page 16).

For further information speak to Health and Community Services on 0300 123 4042 or contact your local team for further information.

East Herts, Broxbourne and Welwyn Hatfield Community Learning DisabilityTeam Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843111 Dacorum Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454444 Hertsmere Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Telephone: 01442 454242 North Herts and Stevenage Community Learning Disability Team Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843222 St. Albans Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454300

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Watford and Three Rivers Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454343 Non-council support Guideposts Trust Listens to and supports adults with learning difficulties to access their own community activities and lead fuller, more independent lives. Eastern Regional Office 82a High Street, Ware SG12 9AT Tel: 01920 484946 Email: guideposts.ware@guidepoststrust. org.uk Web: www.guidepoststrust.org.uk/ hertfordshire Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 9am-5pm weekdays. Freephone: 0808 800 3333 Email: helpline@scope.org.uk Web: www.scope.org.uk

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The CMHTs are a community-based assessment and treatment service for people with mental health conditions aged between 18 and 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care

services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 6. For contact details of our local team, please visit www.hpft.nhs.uk/our-services/area-directoryand-contacts Out-of-hours mental health helpline For out-of-hours advice and telephone support from a mental health professional, please call the helpline on 01438 843322. This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays. The service is available to service users and carers within the Hertfordshire Partnership NHS Foundation Trust for advice and support outside office hours.

Useful contacts Guideposts Clients at Guidepostsâ&#x20AC;&#x2122; mental health services have linkworkers who work with people on a one-to-one basis, providing support and encouragement that they may need to fulfil their goals and achievements. Mental Health Services (Hertfordshire) Henry Smith House, 3-5 Estcourt Road, Watford WD17 2PT Tel: 01923 223554 Email: hsh@guidepoststrust.org.uk Herts Mind Network Herts Mind Network is a mental health organisation providing a diverse range of recovery-orientated services and works with adults from the age of 18. Infoline: 0203 727 3600 Email: info@hertsmindnetwork.org Web: www.hertsmindnetwork.org

Visit www.carechoices.co.uk for further assistance with your search for care

Physical disability If you have a physical disability or a long-term illness, Health and Community Services and other organisations in the independent and not-forprofit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer. The Older People and Physical Disabilities (OPPD) teams assess and manage care services for older people and people with physical disabilities living in hospital, in care homes or in the wider community. Initial requests and referrals for adult social care services are handled by the Customer Service Centre, which also provides information and advice to callers. Call Health and Community Services on 0300 123 4042. OPPD community teams will then work with anyone needing more detailed assessment or care management. If eligible, support from Health and Community Services includes: allocation of a Personal Budget (see page 6); occupational therapists; help with equipment and adaptations to your home; activities within the community; help at home and with leaving hospital; short breaks; help if required to move into a residential home; and help for carers. If Health and Community Services arranges a care home placement for you, you should check a number of points. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commission’s standards (see page 47)? Does the staff team in the home have good links with the local Health and Community Services Care Management Team?

provide information packs, advice and access to services as well as support from a network of national and local agencies. The team provides services to all adults and children in Hertfordshire who: • are blind or partially sighted or have a degree of sight loss; • are deaf or hard of hearing or have a degree of hearing loss; or • are deafblind or have a degree of dual sensory loss. If you care for someone with a sensory need, the Sensory Services team can carry out an assessment of your needs as a carer to help you continue to support them. Contact Health and Community Services for further information on 0300 123 4042.

Advocates can help Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care. They can be especially useful if you have a disability and you need to make your voice heard. Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Councils have a legal obligation to provide an advocate to you if you need one at any stage of your care and support planning with them.

Sensory services The Sensory Services team, which includes rehabilitation workers and social workers, can

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts

People First Promotes the rights of people with a learning disability, and is there to listen to and support people while it does this. Tel: 0207 274 5484 Web: www.peoplefirstltd.com POhWER Provides free, confidential, independent advocacy to users of care and community services across Hertfordshire. POhWER also provides the Independent Complaints Advocacy Service (ICAS) for Hertfordshire – free, confidential, independent advocacy support to anyone wishing to make a complaint about the NHS. Hertlands House, Primett Road, Stevenage, Hertfordshire SG1 3EE Tel: 0300 456 2370 (Main office) Email: pohwer@pohwer.net Web: www.pohwer.net

End of life care Although the subject of dying is often painful to contemplate, it is essential that you and your relatives discuss your wishes as you near the end of your life. Good planning for all your needs should mean that you can (if you choose) remain in your home or care home in your last days and not have to be admitted to hospital. When choosing a service you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care and the way care professionals approach the process will be incredibly important for you, your family and carers. The service should have an open approach to end of life care. It should initiate conversations with you and your family and work with your GP

to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices. You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life. It is also important to know that all health and social care staff must be trained in communication regarding end of life care and will be trained in assessing the needs of individuals and carers. It is worth asking care providers whether they are working towards The Gold Standards Framework. This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. In Hertfordshire, there is also the East of England ABC End of Life Education Programme. This is a free education programme, offered to all care home, primary and secondary health and social care staff not working in specialist palliative care but who do frequently play a major role in meeting palliative care needs. It aims ‘to ensure high quality, integrated end of life care is available to all who need it, irrespective of diagnosis or place of care’.

Useful websites Compassionate Communities Compassionate Communities aims to help people develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. Web: www.compassionatecommunities.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily • search by postcode/town and care type information on standards of care • links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: enquiries@carechoices.co.uk Follow us

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dying Matters Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. Web: www.dyingmatters.org

WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. Web: www.widownet.org

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. Web: www.mariecurie.org.uk

Home care providers

Care homes

All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk). For more information on the CQC see page 47. There are two types of residential home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. This figure may change after April 2016, check with Health and Community Services after this date. See page 43 for more information on paying for residential care.

best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £112.00 per week for the lower rate and £154.14 per week for the higher rate. This figure may change after April 2016, check with Health and Community Services after this date. For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline on 0800 389 2077.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the

Visit www.carechoices.co.uk for further assistance with your search for care

The Life You Want. The Care You Need. Step inside a Sunrise community and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived to the full.

Sunrise of Chorleywood

Whether it’s assisted living or specialist dementia care, everything we do stems from a commitment to providing only the very best care for the elderly.

sunrise-care.co.uk/chorleywood

High View, Chorleywood, Rickmansworth, Herts WD3 5TQ

01923 884 044

Don’t just take our word for it. Come and see for yourself how rewarding life can be with Sunrise.

Sunrise of Elstree

Pop in or call to arrange a tour of your local Sunrise community today.

Edgwarebury Lane (off Barnet Lane), Elstree, Hertfordshire WD6 3RG

020 3603 2147

sunrise-care.co.uk/elstree

ADV_CHO_ELS_1214_CareChoices_01.indd 1

29/06/2015 09:13

Enhancing Life - Excelling in Care Residential, Dementia and Respite Care | Hatfield | Hertfordshire Acacia Mews Care Home is a popular place to live, at the heart of Hatfield, with its old town streets, thriving local services and bustling community spirit. Many of our spacious rooms have access onto our rear courtyard garden with its raised beds and sunny patios. The Home offers stylish residential living, daily group activities and support should you need it. Managed by leading care provider Avery Healthcare, the Home has recently been praised by the CQC for its compassionate, friendly and laughter-filled care. Acacia Mews offers generously proportioned bedrooms with en-suite shower rooms or wet rooms, and for couples we have deluxe mini suites. The Home has spacious lounges, a café and elegant restaurants serving quality food from two excellent dedicated chefs. Come and see why relatives and their families have such positive things to say about Acacia Mews. Please call our home manager on 01707 278160 or Google ‘Acacia Mews Care Home, Hatfield’ for more information.

Please visit our lively Facebook page at

www.facebook.com/AcaciaMewsCareHome

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

Home 1

Fees per week: £

Home 2

Fees per week: £

Home 3

Fees per week: £

First impressions • • • • •

1 2 3

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? an you handle your own money? If not, what •C arrangements are in place? • Does a hairdresser/chiropodist visit? •A re residents accompanied on visits to the GP or hospital?

1 2 3

Staff

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

Accessibility

1 2 3

• Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? •H ow are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

• • • •

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room? • Does the home have a Nutrition Champion/Lead?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

• Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night? • Is there a Dignity Champion? • Is there a Dementia Champion/Lead?

Visitors

• Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? A place to make tea/coffee whenever you want? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

1 2 3

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £............... £............... £............... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • What does the home do about personal engagement?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

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Activities/Engagement in care homes

of interest, fun and challenge to each day.

The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better. All of these can be defined as ‘activities’. Above all they can provide a point

Lots of care homes now employ a dedicated activity co-ordinator. What they do and how they do it varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high-quality activity provision. Review the ‘Activities’ section of the care homes checklist on page 39 for questions to consider asking potential providers.

20 Hertfordshire Care Providers Association (HCPA) top tips for finding a good care provider Why should I look for a care provider with a fully trained workforce? To provide the best care, staff need to be knowledgeable, competent and confident. They also need to know how to use the training they are regularly receiving in practical situations. Your family member or loved one deserves to be treated with dignity and respect at all times and the care that they receive should focus particularly on their wellbeing, including preventative measures around health related issues. How do I find this out? 1. Ask a manager about their staff training programme. 2. Ask to see staff training records (these may need to be anonymised). 3. Watch for staff interaction with residents as you walk around the home. 4. Ask other residents how good the staff are. 5. Ask to see the activities programme. 6. Be on the lookout for compassion. Do staff look as if they really care? 7. Be alert to dignity issues: for example, are people covered up? 8. Do the residents look clean and tidy? 9. Ask to see menus and find out what nutritional training the staff receive.

10. Ask about falls prevention measures. 11. Talk to staff and ask them how they provide ‘person-centred care’. 12. Ask if there will be a life-story book made so that staff can get to know the resident. 13. Find out how many staff are on duty at any one time. 14. Ask to see training records of night staff specifically. 15. Ask a manager to tell you about the culture and check if it reflects the care you see. 16. Does the place look safe? Are there clear walkways and do staff clear them? 17. Do the staff involve residents in normal day- to-day activities such as laying the table? 18. Ask the staff how they manage difficult behaviours. 19. Chat to staff about the particular conditions of your loved one to check their knowledge. 20. And most importantly: do the current residents look happy, engaged and comfortable? For any further information or questions, please contact HCPA on 01707 536020 or email admin@hcpa.info

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Home care providers

Dementia in care homes Care homes and dementia

Design and technology

According to the Alzheimerâ&#x20AC;&#x2122;s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia.

The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment.

A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning. The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care, that identifies a named care co-ordinator and addresses their individual needs.

Plenty of natural light and an easy way of finding oneâ&#x20AC;&#x2122;s way around the building and grounds are essential for minimising disorientation.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Preferred Priorities of Care.

For more information on these see pages 45 and 46. It is important that care and support options are tailored to the needs of the individual. Make sure staff know the person you care for by providing life-story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist on page 42.

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Residential dementia care checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 39. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia. Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

p/w

Home 2

p/w

Home 3

p/w

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to stimulate residents? 1 2 3 Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as the dining room and bathroom. 1 2 3 The home’s policy about locking external doors. 1 2 3 Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. 1 2 3 Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? 1 2 3 Are residents able to compile memory boxes? 1 2 3

Do staff compile life-story books including photographs and mementos? 1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3 Will the person with dementia have a member of staff particularly responsible for their care? 1 2 3 Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3 Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3 Is there a full assessment at home before a resident is admitted? 1 2 3

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers

Paying for residential care

Care funded by the council

Paying for your own residential care

Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital including savings is below £23,250 you may be entitled to financial support from your local authority.

Self-funding If you are self-funding your care because you are not eligible for local authority funding, there are other forms of financial assistance you may be entitled to.

To find out more, contact Health and Community Services on 0300 123 4042. If eligible, and you have capital below £14,250, you will be entitled to maximum support, contributing your income less £24.90 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or is incapacitated, or a child under 16 years who you maintain, or a separated partner who is a lone parent. Do I have a choice of care home if the council is paying? Yes. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to top-up your fees as long as they are able to do so over the long term. For more information on third party payments see page 44. My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings. Therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs paid from the account of the person in the care home.

Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period, any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property? No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements if your home is not seen to be on the market. Speak to Health and Community Services on 0300 123 4042 to find out more. Do I have to pay Council Tax on an empty property? If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold. Is there any financial help that is not means tested? Attendance Allowance is a non-means-tested, non-taxable allowance paid at the lower rate of £55.10 for those needing care by day or night and, at a higher rate of £82.30 for those needing care by day and night. Whether your stay is temporary or permanent, if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC), sometimes called Funded Nursing Care, towards the cost of your nursing care, paid directly to the home at £112.00 per

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week. If your needs are primarily health care needs, you may be entitled to full funding from your local clinical commissioning group, see ‘NHS continuing healthcare’ on page 8 for more information. What happens if I move into a care home independently and run out of money? If you think that your capital including savings is going to reduce to £23,250 or below you should seek local authority assistance. It is better to make the council aware of the likelihood of this happening in advance of it occurring. If the home you are in costs more than the local authority usually pays and won’t reduce its fees, you may need to find a source of top-up or seek less expensive accommodation. If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Health and Community Services to ensure they are aware of your situation. Also check if the care home owner can continue to accommodate you at the local authority’s funding rates or if they will require a third party top-up.

Figures mentioned here may change over the lifetime of this Directory.

Contracts Before you sign any contract with a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should seek professional advice.

Third party payments If you are eligible for local authority support and the home you choose costs more than the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make the additional payment.

What can I do to avoid this situation? The important thing is not to try to do it alone, always seek professional advice. Everybody should seek unbiased, expert advice from independent financial advisers to help work out how to pay for long-term care.

If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make the additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘topup’ or ‘third party contribution’.

Independent financial advisers are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity.

A list of independent financial advisers who are accredited by the Society of Later Life Advisers (SOLLA) can be found on the SOLLA website at www.societyoflaterlifeadvisers.co.uk/find-anadviser or you can call 0845 303 2909.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should

Alternatively, for free advice on paying for care,

planning and debt advice, go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

seek help and advice via Health and Community Services by calling 0300 123 4042. The person who will make the payment on your behalf must sign a contract with Hertfordshire County Council before any contract with the home is signed. In doing so the person must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else

able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels. If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

Important information This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Guardian. It allows a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

How solicitors can help A solicitor can give you impartial advice about wills, gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public

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An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a comment or complaint should not be made difficult for you and should not affect the standard of care that you receive. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. Visit www.hertsdirect.org for information about how to complain about council services. If your complaint is about a breach of regulations, contact the Care Quality Commission (see page 47 for more information about the CQC). If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to speak to your social worker/care manager or the department’s designated complaints manager.

Comments, compliments and complaints You should feel able to complain about any aspect of your care which affects your happiness

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led.

Out-of-county care You can choose a care home outside your home county. You may want to be closer to friends or family members or you may want to relocate to another part of the country. If your care home place is state-funded, speak to the local authority about who is responsible for your care fees, especially if you choose a care home in another region. Any home you choose must be suitable for your assessed needs and comply with the paying authority’s terms and conditions. You must seek further advice before making your decision. For information on care provision in Hertfordshire and other regions, contact this Directory’s helpline on freephone 0800 389 2077 with details of your requirements.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate. When considering care services, it’s always a good idea to check a service’s inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or from being exploited. What is adult abuse? Abuse is mistreatment that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which

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significantly affects the person’s quality of life, to causing actual physical suffering.

• an occasional visitor or someone who is providing a service; or

It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

• someone who deliberately exploits vulnerable people.

Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management. Who might be causing the abuse? The person who is responsible for the abuse may be known to the person abused and could be:

If you think someone is being abused, call Hertfordshire County Council’s Health and Community Services Department on 0300 123 4042. Your concerns will be taken seriously and will receive prompt attention, advice and support. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved, Health and Community Services will work with them and with you to support you.

• a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user;

Feel right at home with Barchester care homes

We know finding the right care home can be a daunting decision, but we’ll do everything we can to help. At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. Our compassionate and caring staﬀ make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

Nursing • Residential • Dementia • Respite For a tour of our care homes or for some friendly advice, give us a call, your local Barchester care home will be happy to help. Bushey House Beaumont High Street, Bushey, WD23 1QN Tel: 0203 394 0989

Chorleywood Beaumont Rickmansworth Road, Chorleywood, WD3 5BY Tel: 01923 700 620

www.barchester.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

If you are worried about contacting the police you can contact Health and Community Services on 0300 123 4042 to talk things over first. If immediate action is needed dial 999. You can also: • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or •

let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

The Disclosure and Barring Service (DBS) There is a barring system for all those intending to work, or working with children and vulnerable adults. This service combines the criminal records checking and barring functions. For disclosure information and services, visit www.gov.uk/dbs

Care home owners, home care agencies and employment agencies that supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT ARE THE CARE OPTIONS? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

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Residential care in Hertfordshire This Directory is divided into the geographical areas listed on this map.

Broxbourne 51

North Hertfordshire

Dacorum

St Albans

East Hertfordshire

Stevenage 67

Welwyn Hatfield

Three Rivers

Hertsmere 58

Watford 68

Home care providers can be found on page 26.

What does Hertfordshire Care Providers Association’s ‘Membership Plus’ mean? Hertfordshire Care Providers Association (HCPA) helps care providers to reach high standards of quality. HCPA’s ‘Membership Plus’ shows how much members engage with the work of HCPA. This new membership model has the bonus of allowing people to see if care providers are Bronze, Silver or Gold status – this tells you exactly how much the provider engages: keeping up-to-date through meetings and bulletins (Bronze); learning tailored leadership skills (Silver); and engaging an impartial quality assurance (Gold). You will notice throughout this publication that some members have the HCPA logo beside their name these are the care providers who engage with HCPA around quality. Care providers are often moving up the ‘Membership Plus’ system, so when you visit/make contact with a provider you can ask them what engagement level they are at.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care home providers Broxbourne care homes BRENT COTTAGE Admirals Walk, Hoddesdon EN11 8AB Tel: 01992 467450 CROMWELL AVENUE 9 Cromwell Avenue, Cheshunt EN7 5DJ Tel: 01992 622032

LDA

OP LDA SI YA

CROSSBROOK COTTAGE 67 Crossbrook Street, Cheshunt EN8 8LU PD LDA MH SI YA Tel: 01992 434311 CROSSBROOK COURT 65 Crossbrook Street, Cheshunt EN8 8LU PD LDA MH SI YA Tel: 01992 434311 FOURFIELDS Rosedale Way, Flamstead End, Cheshunt EN7 6HR OP D PD Tel: 01992 624343 Advert page 60 GRANGE CARE SERVICES LTD – FLAMSTEAD END ROAD, 27 Cheshunt EN8 0JA Tel: 01992 638591 HASLEWOOD AVENUE 1 Haslewood Avenue, Hoddesdon EN11 8HT Tel: 01992 479171

HOLLIES, THE 11 St Catherines Road, Broxbourne EN10 7LG Tel: 01992 445044

OP D

LAMMASMEAD 61 Lammasmead, Wormley, Broxbourne EN10 6PF Tel: 01992 421020

LDA

LIFE OPPORTUNITIES TRUST – ROSE VALE, 15 Hoddesdon EN11 8NR OP D PD LDA SI Tel: 01992 443189 NEWGRANGE RESIDENTIAL HOME Cadmore Lane, Cheshunt EN8 9JX Tel: 01992 642449 OLD GRANGE College Road, Cheshunt EN8 9LT Tel: 01992 633694

OP D

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ST CATHARINES CARE HOME 24 St Catharines Road, Broxbourne EN10 7LE Tel: 01992 462224

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WESTMEADE 69 Westmeade Close, Cheshunt EN7 6JR Tel: 01992 629963

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Broxbourne care homes with nursing KINGFISHER NURSING HOME Emmanuel Lodge, College Road, Cheshunt EN8 9NQ OP PD Tel: 01992 627939 Advert page 52

DUNSLAND HOUSE Dunsland House is a large Victorian family house now modified to suit the current needs of a modern Care Home. It is situated centrally and within walking distance of the historic town of Berkhamsted.

Small and friendly home

As a member of The Abbeyfield Society we provide a friendly purpose built home for our 26 residents. Long/short term, convalescence & holiday stays – all to give families a well-earned rest – The choice is all yours. For more information or to arrange an informal visit, feel free to contact us:

The accommodation consists of spacious rooms particularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

Tel: 01442 866703 Fax: 01442 862559 Email: dunslandhouse@aol.com Web: www.dunslandhouse.co.uk

Abbeyfield Friars Mead

Residential Care for the Elderly

5 Shrublands Road, Berkhamsted, Hertfordshire HP4 3HY

Tel: 01923 270304 Email: friars.mead@btopenworld.com Website: www.friarsmead.co.uk Facebook page: Abbeyfield Hertfordshire Residential Care Society Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR

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Dacorum care homes ASHLYNS CARE HOME Chesham Road, Berkhamsted HP4 2ST Tel: 01442 870565

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QUINCE HOUSE 77 Adeyfield Road, Hemel Hempstead HP2 5DZ Tel: 01442 248316

DUNSLAND HOUSE 5 Shrublands Road, Berkhamsted HP4 3HY Tel: 01442 866703 Advert page 51

ROBIN HOOD HOUSE Nettleden Road, Little Gaddesden HP4 1PL Tel: 01442 842759

ROSE, THE 192 Fletcher Way, Hemel Hempstead HP2 5SA Tel: 07983 329447

FRIARS MEAD Rockliffe Avenue, Kings Langley WD4 8DR Tel: 01923 270304 Advert page 51

LDA YA

HIGHVIEW LODGE Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD Tel: 01442 239733 Advert outside back cover OP D PD SI

OP D

CHERRY TREE MANOR 8 Great Road, Adeyfield, Hemel Hempstead HP2 5LB Tel: 01442 217621 Advert page 63 OP D PD

GREEN LANE 17 Green Lane, Leverstock Green, Hemel Hempstead HP2 4SA Tel: 01442 230384

QUEENSWAY HOUSE Jupiter Drive, Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 57

LDA YA

OP D

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ST AGNELLS HOUSE Cupid Green Lane, Hemel Hempstead HP2 7HH Tel: 01442 215805 ST JOSEPH’S CARE HOME Aylesbury Road, Tring HP23 4DH Tel: 01442 823159

PD LDA

OP D

JASMINE HOUSE 41 Hillfield Road, Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YA

TEWIN ROAD 1 Tewin Road, Leverstock Green, Hemel Hempstead HP2 4NU Tel: 01442 214796

PD LDA

LIME TREE MANOR RESIDENTIAL HOME 171 Adeyfield Road, Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

TURNING POINT – SYBDEN Pipers Hill, Great Gaddesden HP1 3BY Tel: 01442 269986

LDA YA

LODGE CARE HOME, THE 5 Broad Street, Hemel Hempstead HP2 5BW Tel: 01442 244722

OP D

WALSINGHAM SUPPORT – ASHLEY CLOSE, 1-2 Hemel Hempstead HP3 8EH OP PD LDA MH YA Tel: 01442 219091

MOUNTBATTEN LODGE Old Crabtree Lane, Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 60 OP D PD

WALSINGHAM SUPPORT – ADEYFIELD ROAD, 39 Hemel Hempstead HP2 5DP OP PD LDA YA Tel: 01442 251840

NASCENT HOUSE London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366

WESTBROOK HOUSE Cupid Green Lane, Hemel Hempstead HP2 7GH Tel: 01442 264965

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Dacorum care homes with nursing ALEXANDRA CARE HOME 46 Alexandra Road, Hemel Hempstead HP2 5BP Tel: 01442 246775 OP D YA

ST PAULS CARE CENTRE Long Mimms, Hemel Hempstead HP2 5XW Tel: 01442 229170 Advert page 52

KILFILLAN HOUSE NURSING HOME Graemesdyke Road, Berkhamsted HP4 3LZ Tel: 01442 817087 Advert page 63 OP D PD LDA MH SI YA AD

WATER MILL HOUSE CARE HOME Rose Lane, off Red Lion Lane, Hemel Hempstead HP3 9TE OP D PD SI YA Tel: 01442 899000 Advert page 54

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Let’s talk about better care. At Water Mill House Care Home we believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personalised care with a real difference.

watermillhousecarehome.co.uk /WaterMillHouseCareHome @WaterMillHouse Water Mill House Care Home, Rose Lane (off Red Lion Lane), Hemel Hempstead, HP3 9TE

We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life. To find out more information or to arrange a visit please call 01442 899 000.

East Hertfordshire care homes APTON ROAD 34 Apton Road, Bishops Stortford CM23 2SN Tel: 01279 755656

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ISABEL COURT 1-6 Isabel Court, Walton Road, Hoddesdon EN11 0LQ Tel: 01992 468652 LDA

ASHWOOD – WARE New Road, Ware SG12 7BY Tel: 01920 468966 Advert outside back cover OP D PD SI

LIBURY HALL Great Munden, Ware SG11 1JD Tel: 01920 438224

BEANE RIVER VIEW 1 Beane View, Port Vale, Hertford SG14 3UD Tel: 01992 503619 Advert page 60

POPIS GARDENS 1 & 2 Popis Gardens, King George Road, Ware SG12 7DU Tel: 01920 485030 LDA YA

BELMONT VIEW Hailey Lane, Hailey, Hertford SG13 7PB Tel: 01992 450304 Advert page 60

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ELMHURST Windhill, Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 60

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HF TRUST – SOUTH ROAD, 38 Bishops Stortford CM23 3JJ Tel: 01279 461131 HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508 Advert page 58 HILLVIEW CARE HOME 17 Collett Road, Ware SG12 7LY Tel: 01920 469428

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ROYAL MENCAP SOCIETY – CHURCH ROAD, 7 Bengeo SG14 3DP Tel: 01992 501266 ST MICHAEL'S AT THE PINES Divots Place, Hamels Drive, Hertford SG13 7SP Tel: 0300 123 4042

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TURNING POINT – AMBLESIDE Wengeo Lane, Ware SG12 0EQ Tel: 01920 460415

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WARE ROAD 49 Ware Road, Hertford SG13 7ED Tel: 01992 501288

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WILLOWTHORPE CARE HOME High Street, Stanstead Abbotts SG12 8AS Tel: 01920 871811

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East Hertfordshire care homes with nursing ASHVIEW NURSING HOME Ware Road, Widford SG12 8RQ Tel: 01279 842458 Advert page 52

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NIGHTINGALE NURSING HOME 85 New Road, Ware SG12 7BY Tel: 01920 463123

BROAD OAK MANOR NURSING HOME Broad Oak End, Bramfield Road, Hertford SG14 2JA Tel: 01992 551900 Advert inside back cover CONEWOOD MANOR NURSING HOME 60 Dunmow Road, Nursing Home, Bishops Stortford CM23 5HL Tel: 01279 657933 GARDENS NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH Tel: 01279 600201

JACOB’S NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH OP PD YA Tel: 01279 600201

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HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508

PREMIER COURT RESIDENTIAL AND NURSING HOME Thorley Lane East, Thorley, Bishops Stortford CM23 4BH OP D MH Tel: 01279 883619 Advert page 63 ST ELIZABETH’S CARE HOME WITH NURSING St Elizabeth's Centre, South End, Much Hadham SG10 6EW LDA Tel: 01279 843451 Advert page 57 WESTGATE HOUSE CARE CENTRE Tower Road, Ware SG12 7LP Tel: 01920 426100 Advert page 52

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Welwyn Hatfield care homes ACACIA MEWS St Albans Road East, Hatfield AL10 0FJ Tel: 01707 278160 Advert page 38

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BLOSSOM HOUSE 134 Auckland Road, Potters Bar EN6 3HE Tel: 01707 659809

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HYDE VALLEY HOUSE Hyde Valley, Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 60

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JUBILEE HOUSE CARE TRUST – JONQUIL CLOSE, 29 Welwyn Garden City AL7 3HX PD LDA YA Tel: 01707 391113

BROADVIEW 6-8 Great North Road, Welwyn Garden City AL6 0PL OP PD SI YA Tel: 01438 712572

JUBILEE HOUSE CARE TRUST – LINCOLN CLOSE, 20-22 Welwyn Garden City AL7 2NN Tel: 01707 376460

CLOCK TOWER MEWS The Causeway, Morven Park, Potters Bar EN6 5HA PD LDA Tel: 01707 662253

LIFE OPPORTUNTIES TRUST – SEWELLS, 6A Welwyn Garden City AL8 7AQ OP D PD LDA Tel: 01707 321344

COACH HOUSE, THE Old Rectory Drive, Hatfield AL10 8AE Tel: 01707 263903

MAYFAIR LODGE The Walk, Potters Bar EN6 1QN Tel: 01707 871800 Advert page 60

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DUGDALE HOUSE 1 Santers Lane, Potters Bar EN6 2BZ Tel: 01707 642541

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ELIZABETH HOUSE RESIDENTIAL CARE HOME Elizabeth Close, Moors Walk, Welwyn Garden City AL7 2JB OP D Tel: 01707 338821 FIRS, THE 77 The Causeway, Potters Bar EN6 5HL Tel: 01707 662299

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GOMBARDS 6 London Road, Welwyn Garden City AL6 9EL Tel: 01483 712892 GREENACRES Wellfield Close, Hatfield AL10 0BU Tel: 01707 280500 Advert page 60

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HEATH LODGE Danesbury Park Road, Welwyn Garden City AL6 9SN OP D Tel: 01438 716180 Advert page 57

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MEADOWS SHORT BREAK CENTRE, THE 19-21 Grove Meadow, Welwyn Garden City AL7 2BE PD LDA YA Tel: 01707 373759 MINIMS, THE (12 & 31) Hatfield AL10 0AW Tel: 01707 257098

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MYMWOOD LIFESKILLS CENTRE Shepherds Way, Brookmans Park AL9 6NN OP PD LDA MH Tel: 01707 393939 NIMROD DRIVE 4 Nimrod Drive, Hatfield AL10 9LS Tel: 01707 265639

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NIMROD DRIVE, 10 10 Nimrod Drive Hatfield AL10 9LS Tel: 01707 258342

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OAK COTTAGE 4 Wilkins Green Lane, Hatfield AL10 9RT Tel: 01707 269594

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OASIS LODGE RESIDENTIAL CARE HOME 13 Dugdale Hill Lane, Potters Bar EN6 2DP Tel: 07946 253241

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HILLCREST 10 Great North Road, Welwyn Garden City AL6 0PL OP PD LDA SI YA Tel: 01438 718081

SHERWOOD COURT The Common, Hatfield AL10 0NX Tel: 01707 262405 LDA

HOMESIDE 6-8 Great North Road, Welwyn Garden City AL6 0PL OP PD LDA SI YA Tel: 01438 716442

ST ANDREWS CARE HOME Great North Road, Welwyn Garden City AL8 7SR Tel: 01707 324208

HONISTER Ellenbrook Lane, Hatfield AL10 9RW Tel: 01707 274918

ST AUDREY’S Church Street, Old Hatfield AL9 5AR Tel: 01707 272264 Advert page 59

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Welwyn Hatfield care homes continued ST PETER’S HOME 13 Louvain Way, Watford WD25 7EH Tel: 01923 673305

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STANBOROUGH LODGE Great North Road, Welwyn Garden City AL8 7TD Tel: 01707 275917

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THREE OAKS CARE HOME LTD 14 Gwynfa Close, Welwyn Garden City AL6 0PR Tel: 01438 712939 WILLOWS, THE 197 Darkes Lane, Potters Bar EN6 1AA Tel: 01707 659205

ST. ELIZABETH S C A R E

H O M E

W I T H

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Elizabeth’s

N U R S I N G

adult care

Caring for people with epilepsy, autism and other complex needs since 1903.

Set in safe and spacious grounds, St. Elizabeths offers residential care, respite services and day opportunities to adults18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and of site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice.

www.stelizabeths.org.uk

St Elizabeth s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

Enhancing the lives of residents in our care by bringing them joy, happiness & fulfilment The Gold Standard of Care available at five beautiful & convenient Hertfordshire locations Set in tranquil rural locations of Hertfordshire, our homes offer a range of care which includes residential, nursing, frail elderly and dementia registrations. Respite care is also available on a short term basis. We are proud to provide a person-centred care to our residents. 80

Queensway House Hemel Hempstead, Herts, HP2 5NP

Visit http://www.goldcarehomes.com/queensway-house Call 01442 266 088 Email queensway@goldcarehomes.com 67

Heath Lodge Welwyn, Herts, AL6 9SN

Welwyn, Herts, AL6 9SN

The Old Rectory, Church Lane, Graveley, Nr Stevenage, Herts, SG4 7LU

Visit http://www.goldcarehomes.com/halcyon-days-care-home Call 01438 315 588 Email halcyondays@goldcarehomes.com 60

Martins House

Jessop Road, Pin Green, Stevenage, Herts, SG1 5LL

Visit http://www.goldcarehomes.com/martins-house Call 01438 351 056 Email martinshouse@goldcarehomes.com

Care Services *

EOL/Palliative Care Intermediate Care

; ;

Nursing Care Residential Care

;

Respite Care

* Between our five Hertfordshire homes, we cover the above services

To find out more about how we can care for you/your loved ones, please get in touch with us:

Call 01895 257 010

Visit www.goldcarehomes.com

Visit www.carechoices.co.uk for further assistance with your search for care

Created by: Sandip Panchal

; ;

Visit http://www.goldcarehomes.com/autumnvale-care Call 01438 714 491 Email autumnvale@goldcarehomes.com

Halcyon Days

Dementia Care Dementia Nursing Care

Visit http://www.goldcarehomes.com/heath-lodge-care-home Call 01438 716 180 Email heathlodge@goldcarehomes.com

Autumn Vale

; ;

Welwyn Hatfield care homes with nursing AUTUMN VALE CARE CENTRE Danesbury Park Road, Welwyn Garden City AL6 9SN Tel: 01438 714491 Advert page 57 OP D

HOWE DELL MANOR Old Rectory Lane, Hatfield AL10 8AE Tel: 01707 263903

HATFIELD NURSING HOME Tamblin Way, Hatfield AL10 9EZ Tel: 01707 255270

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ST CHRISTOPHER’S NURSING HOME Drakes Way, Hatfield AL10 8XY Tel: 01707 818232 Advert page 63

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GREENHILL CARE HOME Waggon Road, Barnet EN4 0PH Tel: 0208 449 8849

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Hertsmere care homes ABBEY LODGE 3 Finch Lane, Bushey WD23 3AH Tel: 0208 950 7164 CARE MANAGEMENT GROUP – BUSHEY HALL ROAD, 29 Bushey WD23 2EE Tel: 01923 630385 CARE MANAGEMENT GROUP – BUSHEY HALL ROAD, 31 Bushey WD23 2EE Tel: 01923 219280 CELIA JOHNSON COURT Gregson Close, Borehamwood WD6 5RG Tel: 0208 207 3700

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FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP OP D PD SI YA Tel: 0208 236 2000 GANWICK HOUSE Waggon Road, Barnet EN4 0PH Tel: 0208 447 1155

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GROVE HOUSE & GROVE LODGE 13 & 14 Norton Close, Borehamwood WD6 5DW Tel: 0208 953 6443

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HEATH HOUSE Elstree Road, Bushey WD23 1GH Tel: 0208 901 0900 Advert page 60

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HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett WD7 7HU Tel: 01923 856819 Advert below

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LITTLEDENE HOUSE 54 Bushey Grove Road, Bushey WD23 2JJ Tel: 01923 245864 MANOR ROAD 30 Manor Road, Potters Bar EN6 1DQ Tel: 01707 663908

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Experience the difference at our brighterkind care homes. Everything we do at brighterkind is designed to make every day the best it can be. We are very proud of our Hertfordshire homes and the pathway of care we provide: residential, nursing, dementia and respite care. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com Highfield 34-36 Hoe Lane Ware SG12 9NZ 01920 467508

Houndswo od House Harper Lane Radlett WD7 7HU 01923 856 819

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Hertsmere care homes continued MEAD, THE Castleford Close, Allerton Road, Borehamwood WD6 4AL Tel: 0208 953 8573 Advert page 60

VILLA SCALABRINI Green Street, Shenley WD7 9BB Tel: 0208 207 5713 OP D PD

MOTI WILLOW 1 Watling Street , Radlett, Hertfordshire WD7 7NG MH YA Tel: 01923 857460 SHENLEYBURY HOUSE LTD Black Lion Hill, Radlett WD7 9DE Tel: 01923 859238

SUNRISE OPERATIONS ELSTREE LTD Edgewarebury Lane, Elstree WD6 3RG Tel: 0203 603 2147 Advert page 38

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WALSINGHAM SUPPORT – ALDENHAM ROAD, 122 Watford WD23 2ET Tel: 01923 237770

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WALSINGHAM SUPPORT – BAKER STREET, 86 Potters Bar EN6 2EP Tel: 01707 642542

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WILTON LODGE RESIDENTIAL HOME 73-77 London Road, Shenley, Radlett WD7 9BW OP D PD Tel: 01923 858272

Hertsmere care homes with nursing BUSHEY HOUSE BEAUMONT 57-59 High Street, Bushey WD23 1QN Tel: 0203 394 0989 Advert page 48

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COOPERSCROFT RESIDENTIAL AND NURSING HOME Coopers Lane Road, Potters Bar EN6 4AE Tel: 01707 644179

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ELSTREE LAWNS SPECIALIST NURSING HOME Barnet Lane, Elstree WD6 3RD Tel: 0203 553 7812 Advert page 63

FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP OP D PD SI YA Tel: 0208 236 2000 HILL HOUSE CARE CENTRE Elstree Hill South, Elstree WD6 3DE Tel: 0203 553 7701 Advert page 63

St Audrey’s

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HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett WD7 7HU Tel: 01923 856819 Advert page 58 KESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329 NEW COURT PLACE 99 Whitehouse Avenue, Borehamwood WD6 1HB Tel: 0208 238 6990

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WILTON HOUSE RESIDENTIAL AND NURSING HOME 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01923 858272

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www.heritagecare.co.uk

St Audrey’s is an exceptional residential care home for 38 people in the picturesque village of Old Hatfield. Set in the beautiful grounds of Hatfield House, St Audrey’s is a truly special place to live.

“Every day here is a good day” St Audrey’s resident For further information please contact us. Tel: 01707 272264 Email: staudreys@heritagecare.co.uk St Audrey’s, Church Street, Old Hatfield, AL9 5AR

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Qualit y of life What makes an ideal care home?

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Well trained, caring staff We choose dedicated staff for whom caring is not just a job, but a vocation

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email: info@quantumcare.co.uk

• Residential, Respite and Day Care • Accredited providers of Specialist Dementia Care • Competitive fee rates, not for profit For information on any of our homes or our care services: www.quantumcare.co.uk

North Hertfordshire care homes ASHWOOD PLACE Sunnyside Close, Hitchin SG4 9JG Tel: 01462 435135

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LUKE’S PLACE The Old Estates Office, Putteridge Park, Luton LU2 8LD Tel: 01582 458201 PD LDA YA

BALDOCK Office 17-18 Cloisters, Hitchin Street, Baldock SG7 6AE Tel: 01462 491141 LDA MH SI

MARGARET HOUSE Church End, Barley, Royston SG8 8JS Tel: 01763 848272

BURLEIGH HOUSE 41 Letchworth Road, Baldock SG7 6AA Tel: 01462 893216 Advert 62

MILFORD LODGE CARE HOME Priory End, Hitchin SG4 9AL Tel: 01442 236020

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ELMSIDE Elmside Walk, Hitchin SG5 1HB Tel: 01462 451737

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MILLCROFT Royston Road, Barkway, Royston SG8 8BU Tel: 01763 848306 OP PD LDA YA MINSDEN Wratten Road West, Hitchin SG5 2AU Tel: 01462 460703 Advert page 60

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FREEMAN HOUSE Radburn Way, Letchworth Garden City SG6 2LH Tel: 01462 488000 Advert page 60 OP D PD

NEVETTS Bowling Green Lane, Buntingford SG9 9DF Tel: 01763 271737 Advert page 60

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GOSMORE NURSING AND CARE CENTRE Hitchin Road, Gosmore, Nr Hitchin SG4 7QH Tel: 01462 454925

OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966

FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover

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GUYSFIELD RESIDENTIAL HOME Willian Road, Willian, Letchworth Garden City SG6 2AB Tel: 0808 223 5509 Advert page 63 OP D

PROVIDENCE COURT Providence Way, Baldock SG7 6TT Tel: 01462 490870 Advert page 60

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HALCYON DAYS The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU Tel: 01438 315 588 Advert page 57 OP D

RICHARD COX HOUSE Dog Kennel Lane, Royston SG8 7AB Tel: 01763 249111 Advert page 60

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HARDY DRIVE 23 Hardy Drive, Royston SG8 5LZ Tel: 01763 243684

SLOE HILL RESIDENTIAL HOME Mill Lane, St Ippoyts SG4 7NN Tel: 01462 459978

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HIGHBURY RISE 6 Highbury Road, Hitchin SG4 9RW Tel: 01462 437495

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STAMFORD AVENUE, 28 Royston SG8 7DD Tel: 01763 236167

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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North Hertfordshire care homes continued TURNING POINT – BRICKFIELDS COTTAGE Hare Street Road, Buntingford SG9 0AB Tel: 01763 289230 WALSWORTH ROAD, 17 Hitchin SG4 9SP Tel: 01462 420019

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WESTBOURNE CARE HOME 9 Bedford Road, Hitchin SG5 2TP Tel: 01462 459954

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WINDMILL LODGE 2 Windmill Hill, London Road, Buntingford SG9 9JP OP LDA YA Tel: 01763 273935

North Hertfordshire care homes with nursing BENSLOW NURSING HOME Benslow Rise, Hitchin SG4 9QY Tel: 01462 459773

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FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover GOSMORE NURSING AND CARE CENTRE Hitchin Road, Gosmore SG4 7QH Tel: 01462 454925

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LAVENDER FIELDS – CARE HOME WITH NURSING No. 1 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 454508 PD YA MONREAD LODGE London Road, Woolmer Green, Knebworth SG3 6HG Tel: 01438 817466 OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966

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ST CATHERINES NURSING HOME Spring Road, Letchworth Garden City SG6 3PR Tel: 01462 678888 ST GEORGE’S NURSING HOME – ROYSTON 42 Kneesworth Street, Royston SG8 5AQ Tel: 01763 242243 ING

TREMBATHS Talbot Way, Letchworth Garden City SG6 1UA Tel: 01462 481694

WYMONDLEY NURSING AND RESIDENTIAL CARE HOME Stevenage Road, Little Wymondley, Hitchin SG4 7HT Tel: 01438 312434 OP D PD

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41 Letchworth Rd, Baldock, Herts SG7 6AA Tel: 01462 893216 Email: enquiries@burleigh-house.com

www.burleigh-house.com

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WHITE HOUSE NURSING HOME, THE Gillison Close, Letchworth Garden City SG6 1QL Tel: 01462 485852 OP D PD

Residential Care Home

AR AW

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SYMONDS HOUSE – CARE HOME WITH NURSING PHYSICAL DISABILITIES 2 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 452460 PD YA

BURLEIGH HOUSE

I DW

SUE RYDER – STAGENHOE PARK St Paul's Walden, Hitchin SG4 8BY Tel: 01438 871215

• Award winning specialist dementia and residential care home • “Accredited” care home for Herts. CC • Long term, respite and day care provided • Experienced management and highly trained staff • Private and LA placements welcome

• “Complex Care Premium (CCP) Care Home 2015-16” – (Herts CC) • “Best Care Team in Herts 2013/14 – Runner Up” (HCPA) • “Best Business in North Herts 2013/14 – Runner Up” (FSB) • “Best Training and Development Programme 2013/14 – Runner-Up” (FSB) • “Best Care Worker 2013/14 – Winner” (Comet Community Awards) • “Best Care Business 2011/12– Winner” (HCPA)

Please contact us for a free brochure and DVD

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Looking for quality care? Our homes offer the highest standards, of residential, nursing and dementia care. Our team of highly skilled and passionate staff take time to get to know the people we care for and their families to provide a real home from home environment.

To book a visit, or request a free guide to funding the cost of care

If you're looking for a care home that offers personalised care on a short stay or permanent basis, or you'd like some advice about funding the cost of care, come and discover how we can meet your needs today.

The Orchard Nursing Home Tel: 0808 223 5544 129 - 135 Camp Road, St Albans Hertfordshire AL1 5HL

Guysfield

Guysfield Residential Home Tel: 0808 223 5509 Willian Road, Willian Letchworth, Hertfordshire SG6 2AB The Orchard

Download the free guide to funding the cost of care caringhomes.org/carechoices

Residential Nursing Dementia Permanent Respite

Residential Care

for older people in a place you can call home.

OAK CARE LTD

• Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost •

Call 01727 863327

www.abbeyfieldstalbans.co.uk post@abbeyfieldstalbans.co.uk Time to enjoy older age

The Abbeyfield St Albans Society Ltd Charity 211934

Oak Tree Manor 2 Chene Drive, Off Waverley Road, St Albans, Herts AL3 5QP Telephone: 01727 832393

Cherry Tree Manor 8 Great Road, Hemel Hempstead, Herts HP2 5LB Telephone: 01442 217621

Email: oak.care@virgin.net

Web: www.oakcareltd.co.uk

Questions on elderly care in Hertfordshire? We can help Getting to know our elderly care support line. When you’re considering care for your loved one, speaking to us can really help to put your mind at ease. Whether it’s advice on choosing the right care, or understanding how to pay for care – our team of elderly care advisers are here to guide you through your options.

To talk to an elderly care adviser: Call

0333 220 4922 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Visit www.carechoices.co.uk for further assistance with your search for care

St Albans care homes ABBEY LODGE CARE HOME UNIT 1 49 Harvey Road, London Colney, St Albans AL2 1NA MH Tel: 01727 825899

FOSSE HOUSE Ermine Close, St Albans AL3 4LA Tel: 01727 819700 Advert page 60

BEAU SEJOUR CARE SERVICES 12-14 Castle Road, St Albans AL1 5DL Tel: 01727 859948

GRACE MURIEL HOUSE 104 Tavistock Avenue, St Albans AL1 2NW Tel: 01727 863327 Advert page 63

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BIRCHWOOD BUNGALOW off How Wood, Park Street, St Albans AL2 2QZ OP LDA YA Tel: 01727 874776

GREENWOOD COTTAGE 40 Tippendell Lane, St Albans AL2 3HL Tel: 01727 874169

BOWMANS LODGE 46 Coombes Road, London Colney, St Albans AL2 1ND Tel: 07759 402987

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GREENWOOD LODGE 11 Barry Close, Chiswell Green, St Albans AL2 3HN Tel: 01727 872181 LDA YA

BROOKDENE HOUSE 1 Watling Street, Radlett WD7 7NG Tel: 01923 857460

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CADDINGTON HALL RESIDENTIAL HOME Luton Road, St Albans, Markyate AL3 8QB Tel: 0300 300 8000 Advert page 63

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CHERRY TREE HOUSING ASSOCIATION – TAVISTOCK AVENUE, 5 St Albans AL1 2NQ Tel: 01727 843545

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CHERRY TREE HOUSING ASSOCIATION – TAVISTOCK AVENUE, 12 St Albans AL1 2NH Tel: 01727 850215

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CHISWELL RESIDENTIAL HOME 193 Watford Road, Chiswell Green, St Albans AL2 3HH OP MH Tel: 01727 856153 CLARE LODGE CARE HOME 8 Battlefield Road, St Albans AL1 4DD Tel: 01727 864379

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COLNEY LODGE LTD 323 High Street, St Albans, London Colney AL2 1ED Tel: 01727 825396

DIMENSIONS NICHOLAS HOUSE Cairns Close, St Albans AL4 0EY Tel: 01727 839909

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DIMENSIONS RIDGMONT ROAD, 8 St Albans AL1 3AF Tel: 01727 853870 FONTHILL HOUSE Cassius Drive, St Albans AL3 4GD Tel: 01727 893104 Advert page 65

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HARPENDEN BETHESDA HOME 201 Luton Road, Harpenden AL5 3DD Tel: 01582 761359

HIXBERRY LANE 3 Hixberry Lane, St Albans AL4 0TZ Tel: 01727 753142

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HOLLY HOUSE RESIDENTIAL CARE HOME 38 Barnet Road, London Colney, St Albans AL2 1BG Tel: 01727 825559

HOLLY LODGE Fairheart Ltd, 12 Clarence Road, Harpenden AL5 4AJ Tel: 01582 712640

LAVENDER LODGE 390 Hatfield Road, St Albans AL4 0DU Tel: 01727 860805

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LEYLAND HOUSE New Link Residential Homes Association, 22 Leyland Avenue, St Albans AL1 2BE Tel: 01727 763707

LYNDON HOUSE 2 High Street, Sandridge, St Albans AL4 9DH Tel: 01727 851050

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MEADOW ACRES 7 Crabtree Lane, Harpenden AL5 5TA Tel: 01582 768098

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MILEHOUSE LANE 25 Milehouse Lane, St Albans AL1 1TF Tel: 01727 835413

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OAK TREE MANOR 1-2 Chene Drive, off Waverley Road, St Albans AL3 5QP Tel: 01727 832393 Advert page 63 OP D PD

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

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Recover and recuperate at Fonthill House Exceptional Nursing and residential care in St Albans

After a fall, a hospital stay or a medical procedure, a great start to recovery and rehabilitation is crucial. Fonthill House, St Albans’pioneering care home, also offers short-term convalescent care: it’s a proven way to get you back on your feet, faster. Fonthill’s dedicated staff delivers the highest quality of care. Our friendly, welcoming team is experienced in helping with all levels of care, from routine assistance to more complex needs. Our skilled nursing team ensure that your medical needs are central to care planning. Just as important as the holistic care is the restaurant-quality food prepared by our team of chefs. Everything is freshly prepared: we work with dieticians and nutritionists to create tailor-made menus. Fresh fish, the finest meats, nutritious smoothies and juices - it all helps improve well being, health and vitality.

• • • • • • • • • •

Private GP Service Private Nurses Physiotherapy Private Dietician Private Chef Private Butler Chiropodist Private Occupational Therapist

A full daily programme of events, including high-profile visiting speakers and excursions is part of a stimulating and sociable environment - looking after both mind and body. To find out more about convalescent care at Fonthill House call Nathan Tomkinson or Caroline Bishop

01727 893104

Cassius Drive, off King Harry Lane, St Albans AL3 4GD

A different quality Visit www.carechoices.co.uk for further assistance with your search for care www.fonthillcare.co.uk

of care 65

St Albans care homes continued PALM LODGE 59 Kings Road, London Colney, St Albans AL2 1ES MH YA AD Tel: 01727 825820

UNITED RESPONSE – LEMSFORD ROAD, 66 & 66A St Albans AL1 3PT PD LDA Tel: 01727 850436

REDCLYFFE 21 Salisbury Avenue, Harpenden AL5 2QF OP PD LDA SI YA Tel: 01582 620000

VESTA LODGE Watling View, St Albans AL1 2PB Tel: 01727 799600 Advert page 60

ROSEBERY HOUSE 1 Rosebery Avenue, Harpenden AL5 2QT Tel: 01582 715600

WALSINGHAM SUPPORT – HIGH OAKS, 1 St Albans AL3 6DJ PD LDA YA Tel: 01727 844523

ST CLAIRE’S 38-40 Church Crescent, St Albans AL3 5JE Tel: 01727 762386

ST MATTHEWS CARE HOME Chequer Lane, Redbourn AL3 7QG Tel: 01582 792042 STAIRWAYS 19 Douglas Road, Harpenden AL5 2EN Tel: 01582 460055

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STATION ROAD 1 Station Road, Wheathampstead, St Albans AL4 8BU LDA Tel: 01582 833957 STRATHMORE LODGE 2 Hall Place Gardens, St Albans AL1 3SP Tel: 01727 856864

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STUART HOUSE 149 London Road, St Albans AL1 1TA Tel: 01727 858200 Advert adjacent TARA’S RETREAT CARE HOME High Street, Sandridge, St Albans AL4 9DQ Tel: 01727 850527

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WALSINGHAM SUPPORT – UPPER LATTIMORE ROAD, 2 Kyros House, St Albans AL1 3TU Tel: 01727 858783

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WILLOW COURT Aldwickbury Crescent, Harpenden AL5 5SD Tel: 01582 466244 Advert page 60

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WOODSIDE RESIDENTIAL HOME 10 Leyland Avenue, St Albans AL1 2BE Tel: 01727 869406

Established in 1983, we provide residential care for both male and female elderly residents. We are a short distance from the City Centre and walking distance to local amenities such as local shops. The layout of the house is homely, spacious and free flowing, allowing residents easy access to all the communal areas. Our aim is to provide accommodation and care with proper regard for the dignity and self respect of residents.

149 London Road, St Albans, Hertfordshire, AL1 1TA Web: www.caremore.org.uk Tel: 01727 852107 or 01727 858200 Email: info@caremore.org.uk

St Albans care homes with nursing ABBEY LODGE CARE HOME – ST ALBANS 53-55 Harvey Road, London Colney, St Albans AL2 1NA Tel: 01727 825899 MH ALLINGTON COURT NURSING HOME Lye Lane, Bricket Wood, St Albans AL2 3TN Tel: 01923 888768 Advert page 63 CROSBY CLOSE 1-2 Crosby Close, off Hill End Lane, St Albans AL4 0AT Tel: 01727 833142 FIELD HOUSE NURSING HOME 8 Townsend Road, Harpenden AL5 4BQ Tel: 01582 807852 Advert page 63

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ORCHARD NURSING HOME, THE 129-135 Camp Road, St Albans AL1 5HL Tel: 0808 223 5544

Advert page 63 OP D YA

TENTERDEN HOUSE NURSING HOME Lye Lane, Bricket Wood, Advert page 63 St Albans AL2 3TN OP D PD LDA MH SI YA AD Tel: 01923 884556 VERULAM HOUSE NURSING HOME Verulam Road, St Albans AL3 4DH Tel: 01727 853991

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Stevenage care homes FELLOWES WAY, 49 Stevenage SG2 8BS Tel: 01438 726886

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SCARBOROUGH HOUSE 395 Scarborough Avenue, Stevenage SG1 2QA Tel: 01438 361196

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JUBILEE COURT Hayward Close, Lonsdale Road, Stevenage SG1 5BS OP D PD LDA Tel: 01438 730000 Advert page 60

SENSE – JENNY CHAPMAN HOUSE 167 Shephall View, Stevenage SG1 1RR Tel: 01438 749013

JULIANS HOUSE 6 Julians Road, Stevenage SG1 3ES Tel: 01438 751366

WINDSOR HOUSE 8 Windsor Close, Stevenage SG2 8UD Tel: 01438 813915

LIFE OPPORTUNITIES TRUST – HITCHIN ROAD, 9 Stevenage SG1 3BJ OP D PD LDA Tel: 01923 299770

WINNETT COTTAGE 111 Hertford Road, Stevenage SG2 8SH Tel: 01438 813915

MARTINS HOUSE Jessop Road, Stevenage SG1 5LL Tel: 01438 351056 Advert page 57

WISDEN COURT Wisden Road, Stevenage SG1 5JD Tel: 01438 354933 Advert outside back cover OP D PD SI

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SAINT STEPHEN'S LODGE 342 Canterbury Way, Stevenage SG1 4DU Tel: 01438 721765

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Stevenage care homes with nursing KNEBWORTH CARE HOME 59 London Road, Woolmer Green, Knebworth SG3 6JE OP D YA Tel: 01438 810970

ROEBUCK NURSING HOME London Road, Stevenage SG2 8DS Tel: 01438 740234

MANOR VIEW 45 Manor View, Stevenage SG2 8PF Tel: 01438 311615

WOODLANDS VIEW RESIDENTIAL AND NURSING HOME Magpie Crescent, Stevenage SG2 9RZ Advert page 63 OP D PD LDA MH SI YA AD Tel: 01438 893912

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WHAT ARE THE CARE OPTIONS? WHAT ARE ITHE CARE OPTIONS? HOW WILL KNOW WHICH TO CHOOSE? OP TO CHOOSE? HOW WILL I KNOW WHICH WHAT IF MUM DOESN’T AGREE? WHAT THE CARE OPTIONS? WHAT ARE IF MUM DOESN’T AGREE? ARE THE CARE OPTIONS? HOW WILL II KNOW WHICH TO CHOOSE? HOW WILL KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T WHAT ARE THE CARE OPTIONS? VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT IF NEW MUM DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF NEW MUMCARE DOESN’T VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

PINELODGE CARE HOME Graveley Road, Stevenage SG1 4YS Tel: 01438 721417

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 389 389 2077 2077 0800 CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 0800 389 2077

CALL CARE MH SELECT FOR MORE INFORMATION: User Bands Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

0800 389 2077

Hertfordshire Care Providers Association Member - see page 50

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Three Rivers care homes BERRYWOOD 130 Berry Lane, Rickmansworth WD3 4BT Tel: 01923 770132

SEYMOUR HOUSE 13-17 Rectory Road, Rickmansworth WD3 1FH Tel: 01923 778788

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CARETECH COMMUNITY SERVICES (NO. 2) LTD – HIGH STREET, 196 Rickmansworth WD3 1BD Tel: 01923 774869 LDA YA

SUNRISE OPERATIONS CHORLEYWOOD LTD Highview, Chorleywood, Rickmansworth WD3 5TQ Tel: 01923 884044 Advert page 38

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CROXLEY HOUSE The Green, Croxley Green, Rickmansworth WD3 3JB Tel: 01923 775134 OP D PD

THORPEDALE Station Approach, Homefield Road, Chorleywood WD3 5QJ Tel: 01923 284648

FAIRWAY, THE Green Lane, Highlands, Oxhey WD19 4LX Tel: 01923 221345 Advert page 60

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FIRS AND HEWLITT Woodside Road, Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDA

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WALSINGHAM SUPPORT – BEACON WAY, 3 Rickmansworth WD3 7PQ Tel: 01923 896579

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MERESWORTH Dell Wood, Field Way, Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 60 OP D PD

WALSINGHAM SUPPORT – CHURCH LANE, 30 & 32 Mill End, Rickmansworth WD3 8HD Tel: 01923 774082

PINEWOOD LODGE Oxhey Drive, Watford WD19 7HR Tel: 0208 421 7900 Advert page 60 OP D PD

WESTERLEY CARE HOME Chorleywood Close, Rickmansworth WD3 4EG Tel: 01923 775789

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Three Rivers care homes with nursing BURFORD HOUSE NURSING HOME Rickmansworth Road, Chorleywood WD3 5SQ Tel: 01923 282818 Advert page 52 OP PD YA

ERSKINE HALL CARE CENTRE Watford Road, Northwood HA6 3PA Advert page 63 Tel: 01923 888793 OP D PD LDA MH SI YA AD

CHALFONT COURT Uxbridge Road, Rickmansworth WD3 7AR Tel: 01923 772378 OP D PD LDA MH

NORTHWOOD NURSING HOME 24 Eastbury Avenue, Northwood HA6 3LN Tel: 01923 826807 OP PD MH YA

CHORLEYWOOD BEAUMONT Rickmansworth Road, Chorleywood WD3 5BY Tel: 01923 700620 Advert page 48 OP D PD YA

RIVER COURT RESIDENTIAL AND NURSING HOME Explorer Drive, Watford WD18 6TQ Tel: 01923 883761 Advert page 63 OP D

DAPPLEMERE NURSING HOME Shepherds Lane, Chorleywood WD3 5HA Tel: 01923 282119 OP D PD MH SI

Watford care homes AUBURN MERE Woodlands, Oxhey Lane, Watford WD19 5RE Tel: 01923 247310 BELLEROSE RESIDENTIAL HOME 14-16 Westland Road, Watford WD17 1QS Tel: 01923 444634

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CARETECH COMMUNITY SERVICES (NO. 2) LTD – THE AVENUE, 44 Watford WD17 4NS Tel: 01923 226946 LDA COURTLAND LODGE Courtlands Close, Watford WD24 5GW Tel: 01923 681231 Advert page 60

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Watford care homes continued DIMENSIONS CHESHIRE DRIVE, 53-55 Leavesden, Watford WD25 7GP Tel: 01923 682671

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FAIRHAVEN 17-19 Park Avenue, Watford WD18 7HR Tel: 01923 220811

SHEPHERD’S LODGE 66 Sheepcot Lane, Watford WD25 0DG Tel: 01923 354105 SILVERSPRINGS 12 Rosslyn Road, Watford WD18 0JY Tel: 01923 227852

GREENBANKS Greenbank Road, Watford WD17 4JR Tel: 01923 255160 Advert outside back cover OP D PD SI

ST ANTHONY’S 3 Mildred Avenue, Watford WD18 7DY Tel: 01923 226174

GREENHILL LODGE 22-24 Alexandra Road, Watford WD17 4QY Tel: 01923 241957

TANNERS Stewart Close, Abbots Langley WD5 0NU Tel: 01923 681154

HILLSIDE 82 Pinner Road, Oxhey WD19 4EH Tel: 01923 245466

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HILLSIDE REST HOME 39-43 Kingsfield Road, Oxhey, Watford WD19 4TQ Tel: 01923 236618 Advert below

KESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329 MARGARET HOUSE Parsonage Close, Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 60

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MILDRED AVENUE 136 Mildred Avenue, Watford WD18 7DX Tel: 01923 249048

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MONTROSE CARE HOME 95 Langley Road, Watford WD17 4PE Tel: 01442 236020 ORCHARD VIEW RESIDENTIAL HOME 776 St Albans Road, Watford WD25 9FH Tel: 01923 673806 PARK LODGE RESIDENTIAL HOME 4 Park Avenue, Watford WD18 7HP Tel: 01923 353350

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PRIMROSE LODGE 29-33 Essex Road, Watford WD17 4EL Tel: 01923 444435

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PRINCE MICHAEL OF KENT COURT Stratford Road, Watford WD17 4DH Tel: 01923 234780

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ROSSLYN COURT 6-8 Rosslyn Road, Watford WD18 0JY Tel: 01923 244130

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TANNERS WOOD 5 & 5a Tanners Wood Close, Tanners Wood Lane, Abbots Langley WD5 0HR Tel: 01923 270270

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TREMONA CARE HOME Alexandra Road, Watford WD17 4QY Tel: 01442 236020 TURNING POINT – HAGDEN LANE 336-338 Hagden Lane, Watford WD18 7SH Tel: 01923 213015

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TURNING POINT – PARKVIEW 113-115 Sussex Road, Watford WD24 5HR Tel: 01923 230586

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VILLCARE LTD – EASTBURY ROAD 51 Eastbury Road, Watford WD19 4JN Tel: 01923 331070

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VILLCARE LTD – STANLEY ROAD 5 Stanley Road, Watford WD17 2QU Tel: 01923 241465

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Hillside Rest Home for the Elderly

Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.” Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with many years of nursing experience 39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852

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Watford care homes continued WISTERIA LODGE 24 Brookdene Avenue, Watford WD19 4LF Tel: 01923 350553

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YORK HOUSE 180-182 York Way, Watford WD25 9RX Tel: 01923 676611

Watford care homes with nursing ARDEN HOUSE NURSING HOME 31 Upper Highway, Hunton Bridge, Kings Langley WD4 8PP Tel: 01923 262157

LANCASTER COURT 108 High Road, Leavesden Green, Watford WD25 7AJ Advert outside back cover Tel: 01923 689348 OP D PD SI

BRUNSWICK COURT CARE CENTRE 62 Stratford Road, Watford WD17 4JB Advert page 63 Tel: 01923 888773 OP D PD LDA MH SI YA AD

LANGLEY VIEW RESIDENTIAL HOME 60 Langley Road, Watford WD17 4PN Tel: 01923 251089 OP PD LDA MH YA

CHASE CARE CENTRE, THE 4 Printers Avenue, Whippendell Road, Watford WD18 7QR Tel: 01923 232307 Advert below OP D PD YA

PARK VIEW RESIDENTIAL HOME 118 Gammons Lane, Watford WD24 5HY Tel: 01923 219167 OP LDA MH YA

The Chase Care Home The Chase is a modern purpose built Nursing Home, tastefully decorated, providing a warm friendly environment for its residents. It is registered with the Care Quality Commission and is in easy reach of local shops, major road routes M25 and M1. Please feel free to visit or telephone at any time for viewing and advice. 4 Printers Avenue, Whippendell Road, Watford

t: 01923 232307 chase@lifestylecare.co.uk

www.lifestylecare.co.uk/the-chase

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Home care providers

Useful local contacts Age UK Dacorum Provides information, practical support and social inclusion to older people and their carers throughout the Borough.

Wilbury Way, Hitchin SG4 0TW Tel: 01462 455578 Web: www.crossroadshn.org.uk

Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: admin@ageukdacorum.org.uk Website: www.ageuk.org.uk/dacorum

Crossroads Care South Hertfordshire: Warwick House 2 Oaks Court, Warwick Road, Borehamwood WD6 1GS Tel: 0208 905 1158 Web: www.hertfordshirecrossroads-south.org.uk

Age UK Hertfordshire Age UK Hertfordshire works with and for older people in the county of Hertfordshire.

Healthwatch Hertfordshire The independent consumer champion for health and social care in Hertfordshire.

4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1LT Tel: 01707 323272 Advice Line: 0300 345 3446 Email: info@ageukherts.org.uk Web: www.ageuk.org.uk/hertfordshire

Douglas Tilbe House, Hall Grove, Welwyn Garden City AL7 4PH Tel: 01707 275978 Web: www.healthwatchhertfordshire.co.uk

Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers.

The Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk

East Hertfordshire Office: Ground Floor Office, Millars 3, Southmill Road, Bishop's Stortford, Hertfordshire CM23 3DH Tel: 01279 508448 Email: eastherts@alzheimers.org.uk West Hertfordshire Office: Suite 6, Ground Floor, Building 500, 5 Hercules Way, Leavesden, Watford WD25 7GS Tel: 01923 894222 Email: dacorum@alzheimers.org.uk Carers in Hertfordshire Providing quality services to all carers in Hertfordshire. The Red House, 119 Fore Street, Hertford SG14 1AX Tel: 01992 586969 Email: contact@carersinherts.org.uk Web: www.carersinherts.org.uk Crossroads Care Support for carers and the people they care for. Crossroads Care Hertfordshire North: Suite 5, Intech House,

Hertfordshire Action on Disability Helping disabled people in Hertfordshire.

Hertfordshire Care Providers Association Sharing best practice in care through partnership. Attimore Barn, Ridgeway, Welwyn Garden City AL7 2AD Tel: 01707 536020 Email: admin@hcpa.info Web: www.hcpa.info Hertfordshire County Council County Hall, Pegs Lane, Hertford SG13 8DQ Tel: 0300 123 4042 Tel: 0300 123 4041 (textphone for deaf and hard of hearing people only) Emergency out of hours: 0300 123 4042 Email: hertsdirect@hertscc.gov.uk Web: www.hertsdirect.org HertsHelp A service to help you find local advice and information. Tel: 0300 123 4044 Minicom: 0300 456 2364 Text: ‘hertshelp’ to 81025 Email: info@hertshelp.net

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers

Useful national contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Tel: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age UK National helpline: 0800 169 6565 Web: www.ageuk.org.uk

Independent Age Produces a wide range of guides and factsheets. Tel: 0800 319 6789 Email: charity@independentage.org Web: www.independentage.org.uk

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: info@aco.uk.net • Web: www.aco.uk.net

National Activity Providers Association (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk

British Institute of Learning Difficulties (BILD) Aims to improve the quality of life for people with a learning disability. Tel: 0121 415 6960 • Email: enquiries@bild.org.uk Web: www.bild.org.uk

Pension Service, The Information about pensions and pensioner benefits. Part of the Department for Work and Pensions. Web: www.gov.uk/dwp

Care Choices helpline Free, independent information and help. Tel: 0800 389 2077 Web: www.carechoices.co.uk

POhWER An independent advocacy agency. Tel: 0300 456 2370 Email: pohwer@pohwer.net Web: www.pohwer.net

Care Quality Commission Independent regulator of care services in England. Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk Carers Trust Works to improve support, services and recognition for anyone caring for a family member or friend. Tel: 0844 800 4361 Email: support@carers.org Web: www.carers.org Carers UK The voice of carers. Tel: 0808 808 7777 Email: advice@carersuk.org Web: www.carersuk.org Elderly Accommodation Counsel Helps older people make informed choices about meeting their housing and care needs. Tel: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org Friends of the Elderly Supports older people who have a range of practical needs.

Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk Relatives and Residents Association, The For older people needing, or living in, residential care and their families and friends. Tel: 0207 359 8148 Email: info@relres.org • Web: www.relres.org SANE Advice on mental health issues. Tel: 0845 767 8000 between 6pm and 11pm Web: www.sane.org.uk Silver Line, The A 24-hour telephone befriending and advice line. Tel: 0800 470 8090 Web: www.thesilverline.org.uk United Kingdom Home Care Association Professional association of home care providers. Tel: 0208 288 5291 Email: enquiries@ukhca.co.uk Web: www.ukhca.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

Home care providers

A Abbots Care Ltd Hertfordshire

Care By Us Ltd

Care By Us Ltd – Stevenage 27 26

Abetta Homecare Services 26

Care By Us – North London and 26 West Hertfordshire

Excelsior Specialist Mental Health Services 27

F Fortune Life Home Care

Care For Freedom Ltd

Care Fully Ltd

Care Herts Ltd

Goldsborough Hitchin

Care4U2Day Ltd

Gombards

Caremark East Herts

Green Oak Living Solutions 27

Adico Care

Advencare Ltd

Caremark (North Herts and 27 Stevenage)

Ainsworth Care

Angel Hands

Archers Court

AccuroCare West Herts

Ace Community Care Ltd

AC Homecare

Action for Children Herts Domiciliary Care

B Baldock Manor

Beau Sejour Care Services 26 Bluebird Care (Chiltern and Dacorum) 26 Bluebird Care (East Hertfordshire)

Greenwood Lodge

Caremark (Welwyn and Hatfield)

Caring Hands Stevenage Ltd

Hales Group Ltd – Stevenage

Hales Group Ltd - Watford 28 Hand In Hands

28 28

Cherry Tree Housing Association (Office)

Chorleywood Beaumont DCA

Harpenden Mencap Domiciliary Service 28

City Care Welwyn

Harrall Care Services Ltd Home Instead Senior Care 28

Claire's Care

Helpers Homecare Ltd

Comfort Call Hatfield

Helping Hands East

Helping Hands Watford Ltd 28

Bluebird Care (Stevenage) 26

Community Support Service (Dom Care) 27

Hempstead House

Bluebird Care (Watford and Three Rivers) 26

Cordant Care – Watford

Heronsmere Home Care

Cromwell Avenue

Hertfordshire

Crossroads Care Hertfordshire North 27

Hertfordshire Crossroads South

Cuffley Care at Home Service

Hertfordshire Domiciliary Care

Bluebird Care (Welwyn and Hatfield) 26 BlueSky Home Care Ltd

Broad Oak Manor Domicilary Care 26 Broad Oak Manor Nursing Home 26 Bushey

Bushey Flexicare

Bushey House Beaumont DCA

C Camphill St Albans

Hertfordshire Domiciliary Care Agency 28

D Delrow Community

Destiny Support Care

Hertfordshire Domiciliary Care Services 28 Hertfordshire Enablement 28 (East)

Enfield Domiciliary Care Agency Hertfordshire Enablement – Barry House 27 (West) 28 European Nursing Agency Ltd

Hertfordshire Supported Living Services 28

Visit www.carechoices.co.uk for further assistance with your search for care

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Herts Homecare

HF Trust

Hightown House

Hilton Community Services Ltd 28 Home Counties Outreach Services

Home Instead Central Hemel Hempstead & Chilterns 28

Merrick Close

MiHomecare

Mrs Rudo Gray

Murdock Care Services

R R4R Home Care Services Ltd /Watford 30 Raphaels Home Care Ltd (RHC)

Reagle Home Care Services 30 Real Care Solutions

Ruby House

Home Instead Senior Care 28

NAS Community Services (Hartfordshire)

Home Instead Senior Care East Herts & Uttlesford 28

Nativecare Bilingual Homecare 29 Services

Sagecare Ltd

Home Instead Senior Care Watford 28

Nestor Primecare Services Limited T/A Goldsborough Hatfield 29

SAM2SAM Deaf Care Service Ltd

30 30

Housing & Care 21 – Lea Springs

J JAC Locums Ltd

JJ Connect Care Ltd Head Office

Joy Caring Services Ltd

Jubilee Domiciliary Care Agency

K Knightingles Healthcare Ltd

L Lease of Life Home Care

LHS Care and Support Ltd

London Care Project, The

Sagecare Nursing (Welwyn) 30

Next Steps Hertfordshire

Novus Care

Southern Family Care Ltd

Special Kids Care Agency

Spring House

O Omer Care Ltd

One Step Domicilary Care

St Elizabeth’s Domiciliary Care Agency 30

SureCare (St Albans and The Dacorum) 30

Options Health Care Services

Out and About at Office 8 29

Turning point Timberlea (Dom Care)

Paladins Care Ltd

Partners in Support

Plan Care

Portfolio Homecare

Precious Homes Hertfordshire and Bedfordshire 30 Premier Medical Staffing Watford

Lumina Homecare Ltd

Professional Nursing Services Ltd – 25A White House Court 30

Social Care Solutions Ltd (Hatfield Office)

Look Ahead Domiciliary Care (Hertfordshire) 29

Mencap Flat 4 Aston Lodge Domiciliary Care Agency 29

Pulse – Hertfordshire

Mears Care – Welwyn Garden City

Medow Care Services Ltd

Quality Nursing Ltd

U UK international Nursing Agency Ltd Dom Care

W Whitton Care

Wilnash Care Ltd

Y Your Life (Hitchin)

Your Life (Welwyn Garden City)

Z 30

Zinnia Care Ltd

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

Care homes / care homes with nursing

A Abbey Lodge

Abbey Lodge Care Home – St Albans 66 Abbey Lodge Care Home Unit 1

Acacia Mews

Alexandra Care Home

Allington Court Nursing Home

Apton Road

Arden House Nursing Home 70 Ashlyns Care Home

Croxley House

Burford House Nursing Home

Burleigh House

Bushey House Beaumont 59

Dapplemere Nursing Home 68

Dimensions Cheshire Drive, 53-55 69

Caddington Hall Residential Home

Dimensions Nicholas House 64 64

Care Management Group – Bushey Hall Road, 29 58 Care Management Group – Bushey Hall Road, 31 58 Caretech Community Services (No. 2) Ltd Avenue, 44, The 68

Dimensions Ridgmont Road, 8

Dugdale House

Dunsland House

E Elizabeth House Residential Care Home 56

Ashwood Place

Caretech Community Services (No. 2) Ltd – High Street, 196 68

Ashwood – Ware

Celia Johnson Court

Auburn Mere

Chalfont Court

Elstree Lawns Specialist Nursing Home 59

Autumn Vale Care Centre 58

Chase Care Centre, The 70

Erskine Hall Care Centre 68

Cherry Tree Housing Association – Tavistock Avenue, 5 64

Ashview Nursing Home 55

Elmhurst

Elmside

Baldock

Beane River View

Fairhaven Cherry Tree Housing Association – Tavistock Avenue, 12 64 Fairway, The

Beau Sejour Care Services

Cherry Tree Manor

69 68

Fellowes Way, 49

Field House Nursing Home

Firs and Hewlitt

Firs, The

Fonthill House

Bellerose Residential Home 68

Chiswell Residential Home 64

Belmont View

Chorleywood Beaumont 68

Benslow Nursing Home

Clare Lodge Care Home

Berrywood

Clock Tower Mews

Birchwood Bungalow

Coach House, The

Blossom House

Colney Lodge Ltd

Forest Care Village Elstree and Borehamwood 58, 59

Bowmans Lodge

Conewood Manor

Fosse House

Brent Cottage

Fourfields

Broad Oak Manor Nursing Home 55 Broadview

Brookdene House

Brunswick Court Care Centre

Cooperscroft Residential and Nursing Home 59

Foxholes Care Home 61, 62

Courtland Lodge

Cromwell Avenue

Crosby Close

Crossbrook Cottage

Crossbrook Court

Ganwick House

Freeman House

Friars Mead

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Gardens Neurological Centre

Holly House Residential Care Home 64

Life Opportunities Trust - Hitchin Road, 9

Gombards

Holly Lodge

Homeside

Life Opportunities Trust Rose Vale, 15

Honister

Life Opportunties Trust Sewells, 6a

Gosmore Nursing and Care Centre 61, 62 Grace Muriel House

Grange Care Services Ltd - 27 Flamstead End Road 51

Howe Dell Manor

Hyde Valley House

Lime Tree Manor Residential Home 53 Littledene House

Lodge Care Home, The

Luke’s Place

Lyndon House

Greenacres

Greenbanks

Greenhill Care Home

Greenhill Lodge

Isabel Court

Green Lane

Greenwood Cottage

Jacob’s Neurological Centre 55

Manor Road

Greenwood Lodge

Jasmine House

Manor View

Grove House & Grove Lodge 58

Jubilee Court

Margaret House 61

Guysfield Residential Home

Jubilee House Care Trust 20-22 Lincoln Close

Martins House

Mayfair Lodge

Jubilee House Care Trust 29 Jonquil Close

Meadow Acres

Julians House

Meadows Short Break Centre, The

Mead, The

Meresworth

Mildred Avenue

Milehouse Lane

H Halcyon Days

Hardy Drive

Harpenden Bethesda Home 64

Houndswood House Care Home 58, 59

K Kestrel Grove Nursing Home

Haslewood Avenue

Hatfield Nursing Home

Heath House

Kilfillan House Nursing Home

Heath Lodge

Kingfisher Nursing Home 51

59, 69 53

Milford Lodge Care Home 61 Millcroft

Minims, The (12 & 31)

Minsden

HF Trust – South Road, 38 55

Knebworth Care Home

Highbury Rise

Highfield Care Home

Highview Lodge

Hillcrest

Hill House Care Centre

Hillside

Hillside Rest Home

Lavender Fields – Care Home with Nursing 62

Hillview Care Home

Lavender Lodge

Hixberry Lane

Leyland House

Nascent House

Hollies, The

Libury Hall

Nevetts

Lammasmead

Monread Lodge

Lancaster Court

Montrose Care Home

Moti Willow

Mountbatten Lodge

Langley View Residential Home

Mymwood Lifeskills Centre 56

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New Court Place

Newgrange Residential Home

River Court Residential and Nursing Home 68

Robin Hood House

Nightingale Nursing Home 55

Roebuck Nursing Home

Nimrod Drive, 10

Rosebery House

Nimrod Drive

Rose, The

Rosslyn Court

Northwood Nursing Home 68

O Oak Cottage

Oak Tree Manor

Oasis Lodge Residential Care Home 56 Old Grange Orchard Nursing Home, The Orchard View Residential Home Osbourne Court Care Home

51 66 69 61, 62

P Palm Lodge

Park Lodge Residential Home

Royal Mencap Society Church Road, 7 55

St Peter’s Home

Stairways

Stamford Avenue, 28

Stanborough Lodge

Station Road

Strathmore Lodge

Stuart House

Sue Ryder – Stagenhoe Park 62

Sunrise Operations Chorleywood Ltd

Saint Stephen's Lodge 67

Sunrise Operations Elstree Ltd

Symonds House

Scarborough House

Sense – Jenny Chapman House

Seymour House

Shenleybury House Ltd

Shepherd’s Lodge

Sherwood Court

Silversprings

T Tanners

Tanners Wood Close

Tara’s Retreat Care Home 66 Tenterden House Nursing Home 66

Sloe Hill Residential Home 61

Tewin Road

St Agnells House

Thorpedale

Park View Residential Home 70

St Andrew’s Care Home

Three Oaks Care Home Ltd 57

Pinelodge Care Home

St Anthony’s

Trembaths

Pinewood Lodge

St Audrey’s

Tremona Care Home

Popis Gardens

St Catharines Care Home

Turning Point Ambleside

Turning point Brickfields Cottage

Premier Court Residential and Nursing Home 55

St Catherines Nursing Home 62 St Christopher’s Nursing Home

Turning Point – Hagden Lane 69

Prince Michael of Kent Court 69

St Claire’s

Turning Point – Parkview

Providence Court

St Elizabeth’s Care Home with Nursing 55

Turning Point Sybden

Primrose Lodge

69 61

Q Queensway House

Quince House

St George’s Nursing Home - Royston 62 St Joseph’s Care Home

St Matthews Care Home

Redclyffe

St Michael's at The Pines

Richard Cox House

St Pauls Care Centre

U United Response – Lemsford Road, 66 & 66a 64

V Verulam House Nursing Home

Visit www.carechoices.co.uk for further assistance with your search for care

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Vesta Lodge

Oaks, 1

Villa Scalabrini

Villcare – Eastbury Road

Walsingham Support – Upper Lattimore Road, 2 66

Villcare Ltd – Stanley Road 69

Ware Road

Wilton Lodge Residential Home

Windmill Lodge

Windsor House

Winnett Cottage

Westbourne Care Home

Wisden Court

Westbrook House

Wisteria Lodge

Westerley Care Home

Westgate House Care Centre

Woodlands View Residential and Nursing Home

Westmeade

Woodside Residential Home 66

White House Nursing Home, The

Willow Court

Wymondley Nursing and Residential Care Home

Willows, The

Willowthorpe Care Home

York House

Heritage Care

Victoria House Day Centre Outside back cover

Walsingham Support – Adeyfield Road, 39

Walsingham Support – Aldenham Road, 122 59

Walsingham Support –Beacon Way, 3

Walsworth Road, 17

Wilton House Residential and Nursing Home

Water Mill House Care Home

Walsingham Support 1-2 Ashley Close

Walsingham Support – Baker Street, 86

Walsingham Support – Church Lane, 30 & 32 68 Walsingham Support High

Other advertisers Abbeyfield Avery Healthcare

51, 63 38

Barchester 48 Bupa 63 Care Choices Website 10, 22, 61 Care Select Gold Care Homes

18, 49, 67 57

Highview Day Centre Outside back cover Oak Care Ltd

Quantum Care Ltd

Rosebank 24 Runwood Homes PLC Outside back cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-70-9 Ref. No: 4001/Hertfordshire21/1115. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Westgate Healthcare Ltd

Wisden Court Care Home Outside back cover Wisden Day Centre Outside back cover

Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Distribution: David Mulry.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

B r o a d

O a k

M A N O R

Putting life back into living ASSISTED LIVING I PRIVATE NURSING HOME I CARE AT HOME

Tucked away in a tranquil corner of the Hertfordshire countryside, Broad Oak Manor has been providing the highest standards of nursing care and support in this beautiful location for over 25 years. nuRSinG HOMe

While this Grade II-listed Queen Anne home offers us a historic setting, the care we deliver at Broad Oak Manor is entirely modern. With our unique and innovative approach, we ensure that your care is tailored completely to your needs, and that it always will be in times to come.

Set amongst stunning landscaped gardens, you will receive round-the-clock care by our team of registered nurses and support staff, in a warm and welcoming environment.

Whatâ&#x20AC;&#x2122;s more, our flexible choice of care options and living arrangements allows you to select those that best suit your lifestyle so that come what may, youâ&#x20AC;&#x2122;ll get the most from your days.

Benefit from the high-quality care of our experienced staff and a tailored care package in the comfort of your own home, from 1 to 24 hours per day.

ASSiSTed livinG

To find out more, please call us on 01992 551900 or send an email: helen.anderson@broadoakmanor.co.uk

In one of our 29 luxury properties you can continue to live independently, knowing that the skills and support of our highly-trained staff are always on hand.

CARe AT HOMe

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA, Tel: 01992 551 900 www.broadoakmanor.co.uk

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA Tel: 01992 551 900 www.broadoakmanor.co.uk Broad Oak Manor Fitted.indd 1

Herts County Scene ADVERT CHOSEN - Inside Cover - Broad Oak.indd 1

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Dolly’s happy she found a place she could call home. Companionship was top of Dolly’s list when she felt a care home was the next step in her life. With friendship c ame confidence, happiness and a sense of wellbeing, in fact Dolly felt completely at home. Which care home did she choose? Runwood. They offered all the care she needed and the independence she loved - and of course when Dolly’s happy, we’re happy too. Runwood are here to do what we do b est care.

Ashwood Care Home in Ware Greenbanks Care Home in Watford Victoria House Day Centre in Watford Lancaster Court in Watford Highview Lodge Care Home in Hemel Hempstead Highview Day Centre in Hemel Hempstead Wisden Court Care Home in Stevenage Wisden Day Centre in Stevenage

Tel: 01920 486966 Tel: 01923 255160 Tel: 01923 255369 Tel: 01923 689348 Tel: 01442 239733 Tel: 01442 233822 Tel: 01438 354933 Tel: 01438 727220

For general enquiries only M on-Fri during the hours 9.00am - 5.00pm call us free on

0800 412 5660

This number may also be used after office hours for bed vacancy enquiries.

RunwoodHomes.co.uk