Isle of Wight Care Services Directory 2013/14 by Care Choices Ltd

Isle of Wight

Care Services Directory 2013/14

Freshwater Bay

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts IN ASSOCIATION WITH

ALSO AVAILABLE ELECTRONICALLY AT WWW.CARECHOICES.CO.UK AND IN SPOKEN WORD THROUGH BROWSEALOUD

High Quality Care and Nursing Services

Looking for a tailor-made service that delivers the highest quality of health and social care? Our range of services includes: • Full Island-Wide Coverage • Domiciliary/Home care services • Night sitting or sleep-in services • 24 hour care provided by a residential health and social care worker • All types of personal care • Domestic duties • Palliative care at home • Escort to appointments • Enablement and rehabilitation • Provision of staff to Care Homes and hospitals • Shopping

Everycare is a leading independent provider of health and social care on the Isle of Wight. We work in partnership with the Isle of Wight Primary Care Trust and the Earl Mountbatten Hospice as well as local advocacy groups and Island based care and nursing homes to deliver care services within the community and residential care environments here on the island. We are fully registered and inspected for home care by the Care Quality Commission, the care regulator for England, and are also full members of the United Kingdom Home Care Association. We are committed to significantly improving the quality of life for people with health and social care needs here on the Isle of Wight

Tel: 01983 611390 Fax: 01983 220011 Email: hello@everycareiow.co.uk website: www.everycareiow.co.uk First Floor • 36 Union Street • Ryde • Isle of Wight • PO33 2LE

Contents Welcome

page

Looking for care

An introduction to this edition.................................... 4

Eligibility................................................................................... 4 Assessments.......................................................................... 5 Your support plan.............................................................. 6 Self-Directed Support ..................................................... 6 Personal budgets................................................................ 6 Commissioning services................................................. 6 The Care Quality Commission..................................... 6

What support is available?

Support and care in your own home...................... 7 Community Alarm and Telecare................................ 7 ʻOut of Hours’........................................................................ 7 Adapting your home........................................................ 8 Equipment.............................................................................. 8 Dementia care...................................................................... 8 Leaving hospital.................................................................. 8

Carers

Respite care............................................................................ 9

Residential care homes

Inspecting care services.................................................. 10 Is a care home right for me?........................................ 10 Care homes with nursing............................................... 10 Care homes checklist....................................................... 11 Dementia care checklist................................................. 14

Paying for your care

NHS Nursing Care Contribution................................. 10

Essential information

Safeguarding vulnerable adults.................................. 15 People Matter IW................................................................. 15 ʻMaking it Real’...................................................................... 16 Why your views are important.................................... 16 Independent advice line................................................. 16 Useful contacts.................................................................... 17

Listings

18 Old fort in The Solent

Home care providers........................................................ 18 Care homes............................................................................ 19 Care homes with nursing............................................... 22

Isle of Wight Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised within. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Isle of Wight Council nor Care Choices can be held liable for any errors or omissions.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Isle of Wight Council Welcome to the 2013/14 Isle of Wight Care Services Directory which provides information on a range of social care services for adults which are available across the Island. In line with the national agenda to ‘personalise’ social care services and make sure people have choice and control over their care and support, the Isle of Wight Council is working with partners and other organisations to improve the way care services are delivered. Part of this work includes the implementation of Self - Directed Support which began in April 2010. This way of working will help people who are eligible for social care support to decide how best their needs are met. This may include using services detailed in this Directory, but could also include other services such as community and leisure activities. This Directory also includes information for people who do not have funding from the Isle of Wight Council, and those who choose to pay for their own social care services. It provides information about the support available to family carers and is a helpful guide for people working in social care. The Isle of Wight Council provides a range of services to carers, such as assessing their support needs, helping them to take a well deserved break

and helping them in emergencies when their care cover breaks down. So, whether you are someone looking for information about home care, specialist equipment to help keep people independent, or you are a family carer needing a break or emergency support, this Directory can help you make an informed decision. It explains what help you might need to manage your own safety, security and health and provides useful information to help you feel confident in your own home and make the most of living on the Isle of Wight. The Directory has been produced with you in mind. However, we know that there are many other organisations on the Island that can give you information and advice on how to live a full and happy life – far too many to mention – but we hope you find this Directory useful and interesting as a starting, and future reference, point. Ian Anderson, Director for Community Wellbeing & Social Care

Looking for care If you are beginning to find every day tasks more difficult or you have a disability, then you may need some additional support to help you. It might be easy to identify the care and support you need, or you may need some help to do this. You should speak with people who know you well to see what support they think you need – they may notice areas where you need help that you hadn’t thought about.

Once you’ve thought about the areas you need help with, there are lots of ways to find that support. You can use this Directory, look on the internet, speak to other people who have help and support or speak with organisations like People Matter IW. Sometimes, however, the care and support you need is more complex. This is when the Council may be able to help you. However, the Council will need to check whether you’re eligible for a service.

Eligibility The Council has to use the money it has to help people with the most need. It does this by using guidance called ‘eligibility criteria’. The Isle of Wight Council’s care managers use the criteria to make sure they treat everyone fairly and that people who meet the criteria for help

receive services. The Council’s eligibility criteria is based on the legal requirements set down in community care legislation. The Isle of Wight Council will provide services for people who fall within the ‘critical’ and ‘substantial’ categories of the criteria.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Eligibility continued ‘Critical’ care needs are when you cannot care for yourself because you are in immediate danger or you could cause harm to others. For example:

majority of personal care or domestic routines

• life is, or will be, threatened

• The majority of social support systems and relationships cannot or will not be sustained

• significant health problems have developed or will develop • there is, or will be, little or no choice and control over vital aspects of the immediate environment • serious abuse or neglect will occur • there is, or will be, an inability to carry out vital personal care or domestic routines • vital involvement in work, education or learning cannot or will not be sustained • vital social support systems and relationships cannot or will not be sustained • vital family and other social roles and responsibilities cannot or will not be undertaken. ‘Vital’ is described as ‘necessary’ to the person’s life, health and well-being. ‘Substantial’ care needs are described as: • There is, or will be, only partial choice and control over the immediate environment • Abuse or neglect has occurred or will occur • There is, or will be, an inability to carry out the

• Involvement in many aspects of work, education or learning cannot or will not be sustained

• The majority of family and other social roles and responsibilities cannot or will not be undertaken. Examples of the types of services the Isle of Wight Council will pay for include: • intensive support at home, like home care services • equipment to help you live as independently as possible at home, such as a housing adaptation, a community alarm or fall detector •

residential or nursing home care so that where possible you can regain your independence and confidence after a stay in hospital and return home, etc.

Before the Council decides whether they can provide you with support, they need to decide whether you are eligible for services. To do this, you will need to contact the Council’s First Response Team on 01983 814980. Please don’t worry if you are not eligible as the Council’s staff are able to put you in touch with other organisations that may be able to help.

Assessments The Isle of Wight Council’s aim is to help you live independently in your home for as long as possible. To help you achieve this and to decide whether you are eligible for services they will ask you questions about your circumstances and the things you need to keep your independence – this is called a ‘shared assessment’. For example they will talk to you about your: •

health – including mental health, physical disability, sensory impairments, for example your eyesight and hearing and mobility, such as how far you can walk, can you manage the stairs to get to bed, etc

• personal care or activities of daily living, home environment and where you live • social support and relationships including if you have someone who cares for you • involvement in work, education and learning

• well-being, abuse or neglect. If you have a carer they will also be offered an assessment of their needs. The Council often needs to take advice from health professionals. If you have other people involved in your care and support for example, your doctor, district nurse or occupational therapist, they will talk to them to get the fullest picture of your needs. You can choose to complete the shared assessment or the Council can complete it with you. Together we work out how much support you need. People who come under section 117 of the Mental Health Act 1983 will continue to be exempt from making a contribution to their support costs. This means that they do not have to pay for any of their mental health services.

Visit www.carechoices.co.uk for further assistance with your search for care

Your support plan Once your completed questionnaire has been agreed and your care professional has told you the resources and money you have available to support you, you should make your support plan. You should be at the centre of developing your support plan, with the help, if you want and need

it, of people who know you well, people like family and friends, or your care manager. Your support plan will record what help you need, your desired outcomes and what difference it will make to your life. The Isle of Wight Council will give you a copy of your plan.

Self - Directed Support Self - Directed Support is about people being in control of the support they need to live the life they choose. You may have heard it being referred to as

‘personalisation’ or ‘personal budgets’. There are different ways to describe it, but whatever name’s given to it - it’s about giving people real power and control over their lives.

Personal budgets A personal budget is an amount of money the Council contributes towards your eligible care needs and is designed to help you take control over your life, so that you can meet your care needs and manage your own support. Personal budgets are designed for people who live in their own homes and cannot be used to pay for residential care. You can choose to spend your personal budget in one of two ways. You can choose to have a ‘direct payment personal budget’. If you choose a direct payment personal budget, the Council will give you the cash to organise your own support. Or, you can

choose to give the money back to the Council and ask them to continue to provide all your care, this is called a ‘managed account personal budget’ as no money actually changes hands. You don’t have to manage the direct payment personal budget on your own; you could ask a friend or relative to help you. There are also organisations that will manage the money for you and use it to buy the things you need. For more information about personal budgets please contact People Matter IW on 01983 241494.

Commissioning services You can make direct arrangements with service providers to buy their services, using either your own money or, if you meet eligibility - see page 4, with a contribution from the Council via a direct payment personal budget. Fees for these services vary. A provider will give you a detailed cost breakdown of charges before you start to receive any services. Please make sure you check this out

before making a decision. Alternatively, care support services can be commissioned in part or whole by the Council, if you meet the eligibility criteria for ‘substantial’ or ‘critical’ needs. The Council’s commissioning team works with home care and care home providers who have a contract with the Council to make sure services are flexible and responsive to a person’s situation.

The Care Quality Commission (CQC) The Government has a system that checks and regulates adult social care services. Registration is at the centre of this system. All health and social care organisations have to register with the Care Quality Commission (CQC). Organisations must show they are meeting essential standards of quality and safety across all the

activities and services they provide. The system will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights. Inspection reports are available to view on their website. For further information, visit: www.cqc.org.uk

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

What support is available? Support and care in your own home If you need help to live independently in your own home, or you are finding it difficult to manage at home, family and friends may be able to help. Alternatively, you could consider using the services of a home care/support provider. Home care providers employ care assistants to provide help in people’s homes. Care assistants can provide help with personal care such as bathing, washing and dressing, and/

or meals. They are trained in personal care, moving and handling, food hygiene, and infection control. They must be checked with the Disclosure and Barring Service (DBS), formerly known as the Criminal Record Bureau (CRB), and have had their references checked by their employers. If you require nursing care at home, some home care providers can provide this. Some people may also require assistance with other day to day needs.

Community Alarm and Telecare The Community Alarm and Telecare services are two options offered by Wightcare Services who provide high quality 24 hour emergency support to Island residents. The Community Alarm provides peace of mind for people who feel at risk in their own homes. It is a service that operates 24 hours a day, 365 days a year. This service can then give you the freedom to live your life independently knowing that you can obtain assistance when you need it. The service is available to anyone who feels at risk in their own home because of their age, disability, isolation, illness or vulnerability. The Community Alarm works via a special alarm unit connected to the telephone line. The alarm unit has a built in button, which you press to obtain assistance, alternatively the alarm can be activated by a pendant which is worn around the neck or on a wrist band. The range of the pendant allows you to live normally in your home. Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer.

Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety or reasons – that could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence. For more information about these services please call 01983 821105. Wightcare is open 24 hours a day, 7 days a week.

‘Out of Hours’ The Isle of Wight Council operates an ‘Out of Hours’ service to deal with crises in people’s care or with any welfare emergency involving adults, children and families that occur outside normal office hours and Bank Holidays including Christmas and New Year. In the case of a major incident affecting

residents or visitors the ‘Out of Hours’ service will facilitate crisis support. To contact them in an emergency out of normal hours call 01983 821105.

Visit www.carechoices.co.uk for further assistance with your search for care

Adapting your home Do you have mobility problems? Adaptations to your home may help you to get around more easily Your assessment will identify if you meet the criteria for an adaptation to your home or if there

are other ways to help meet your needs. If it is agreed that you need adaptations to your home a referral will be made to Occupational Therapy.

Equipment The Council and its partners help people to deal with everyday living more safely and independently. Occupational therapists and other specially trained staff can give you advice, assess your needs and those of your carer, if applicable. Depending on your individual circumstances, occupational therapists can recommend equipment that will help you to: • Use the lavatory, wash or bathe.

• Manage eating or drinking. • Do household chores like cooking or tidying up. • Get around the house or garden. For more information contact People Matter IW’s Independent Living Centre on 01983 241494 or the Occupational Therapy Department, St Mary’s Hospital on 01983 534520.

Dementia care If you are worried that your memory – or that of someone you know – is getting noticeably worse, or if memory loss is beginning to have a knockon effect on everyday life, it is worth sharing your worries and seeking advice. That’s because memory problems can sometimes be an early sign of a medical condition such as dementia. You should first have a chat with your GP, who will address your concerns or arrange for further investigation. You may be referred to a local memory monitoring service where a formal diagnosis can be made. Bear in mind that there are many reasons for memory loss apart from

dementia. However, the earlier you seek help the better as there may be support or treatment available that can help you. People Matter IW can provide information about services and support available for people with dementia and their families. This can include support such as home care, social activities, short respite breaks, assistive technology and equipment that will help you feel safe and remain independent at home, or residential and nursing care. For more information please contact People Matter IW on 01983 241494.

Leaving hospital The Council can provide a service to patients, their families or carers which may make discharge from hospital quicker and safer. Referrals are made by the wards to the Hospital Social Work Team for an assessment. Services may be provided as follows:

independently in your own home. • Residential services – usually on a temporary basis to help you regain your daily living skills and return home.

• Domiciliary care/Reablement – care and support at home to help you regain or maintain your independence. •

Occupational therapist – who assesses your ability to undertake daily tasks at home and gives advice on how you can maintain and improve your independence, they may also provide aids and adaptations to support you living Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Carers Caring for someone who is dependent on you can place extra demands on your day-to-day life, and you may need some more help around the home to enable you to cope. Most of the help available will be designed for the person you care for, but it should always help to take the strain off you a little too. Start from what you have decided you need and make the services on offer fit that need. Don’t just accept what is offered if it isn’t really what you need. Be aware that you may not be able to get everything you would like, but if you don’t ask, you don’t get. If you decide you need to have some changes made to your home to help you cope, you should contact an occupational therapist for advice first. It is also important to let others know you are a carer to ensure the person you care for will be properly supported and cared for in cases of an emergency. The Emergency Alert Card is a card that carers can

carry with them in case they have an accident or an emergency when away from home. They register their details with Wightcare giving details of what should be done to ensure the wellbeing of the person being cared for. No details appear on the card, just a registration number and the Wightcare telephone number. The service is completely free of charge and can provide great peace of mind. For more information contact Wightcare on 01983 821105.

Respite care Everyone needs to be able to take a break from time to time and, as a carer, you are no exception. Don’t feel guilty about wanting some time to yourself – you may want a few hours to relax and catch your breath, or you may want a weekend (or even longer) to get away without the person you care for. This is all very normal – if you don’t take some time off, you may find that your ability to cope with caring starts to decline. Your carer’s needs and preferences for the type and length of break you have can also be assessed along with your own. There are a number of options:

• Support in the home can be arranged so your carer can have a break. • Short stays in a residential placement might be the best option if you wish to go into a care home yourself for a week or two. • If you have sufficient funds you may wish to arrange home-based respite care where another carer moves into your home for a short period. For more information on services for carers contact the First Response Team on 01983 814980.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Residential care homes Inspecting care services All care services are required by law to register with the Care Quality Commission (CQC). Organisations must show they are meeting new essential standards of quality and safety across all of the activities and services they provide. Homes are categorised by the type of care they

provide and are listed in this Directory, starting on page 19. The latest inspection reports for care homes and care homes with nursing on the Isle of Wight can be viewed on the CQC website, www.cqc.org.uk.

Is a care home right for me? If you would like or need greater security and assistance with personal care such as bathing, feeding, dressing and help with moving, a care home may be the answer. The Isle of Wight Council will assess your care needs. The assessment will be

used to tell you about the care choices you have. You will be fully involved in planning your care needs. Please contact the First Response Team on 01983 814980.

Care homes with nursing If you think your needs are too great to be met in a care home that offers personal care only you may need a care home which offers nursing care. A care professional or a registered nurse will visit you to look at what care you will need. This visit might be in your own home, a hospital if you’ve been ill, or a residential care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, the care professional will give you information to help you find a home which meets

your care needs. The cost of the nursing care part of your fees is paid by the NHS directly to the care home. It is important that you get your nursing care needs identified before you go into the care home with nursing. You may be entitled to ‘fully funded continuing health care’. This will be looked at during the assessment process. You may want a carer, family member or friend to be part of this. This Directory contains details of residential care homes and care homes with nursing on the Island starting on pages 19 and 22 respectively.

Paying for your care Whatever your circumstances, whether you receive care in your own home or residential care, the Isle of Wight Council will financially assess each person on an individual basis to determine whether they need to make a contribution towards the cost of their care. Some people may have a minimal amount to pay and some people may have to pay the full amount. To help you understand the financial aspects, the Isle of Wight Council has produced some fact sheets

which can be accessed on www.iwight.com/adults under Adult Finances or copies can be sent to you by calling 01983 823340.

NHS Nursing Care Contribution If you are a temporary or permanent resident who lives in a care home that provides nursing care you may be able to get the NHS Nursing Care

Contribution towards the cost. It is not meanstested and is currently £108.70 a week for the standard rate. This is paid directly to the home.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Care homes checklist © 2013 Care Choices Ltd Home 1 ......................................................................................................................................................

£ .................

p/w

Home 2 ......................................................................................................................................................

£ .................

p/w

Home 3 ......................................................................................................................................................

£ .................

p/w

First impressions

1 2 3

• Can you handle your own money?

• Are staff warm, friendly, polite, clean and respectful?

• Does a hairdresser/chiropodist visit?

• Do the residents seem happy, active and sociable?

• Do staff have appropriate language skills/ knowledge?

• Does the home feel homely and welcoming?

• Are the staff formally trained?

• Is the home fresh, clean and comfortably furnished?

• Is there an adequate number of staff on both day and night?

Accommodation

• Are visitors welcome at all times? Can they stay overnight?

• Are bedrooms single or shared? Is there a choice?

• Does the home provide its own transport?

• May your visitors join you at meals?

• Can you decorate and arrange your own room?

• How much choice do you get about meals?

• Can you bring your own furniture and TV?

• Is the food varied and interesting?

• Is there a call system for emergencies?

• Can the home cater for your dietary needs (eg Black and Minority Ethnic diets, vegetarian, vegan)?

• Can you control the heating in your room? • Can you lock your room/secure place for valuables? • Is there a separate dining room? Bar? • Are there both adapted showers and baths? • Does the home have the right adaptations and equipment to meet your needs? • Are all areas safe and accessible (eg for wheelchair users)? • Is there adequate provision for sight or hearing difficulties? • Are the grounds/gardens attractive and/or quiet?

Life within the home • Are there any rules and restrictions (eg going out, returning)? • Can you choose when to get up and retire every day? • Are residents involved in decisions on life in the home?

• Can you have snacks or drinks any time? In your room? • Can you continue to pursue your hobbies? • What activities and entertainment are organised? • Are outings and holidays arranged? At what cost?

Fees and contract terms • How much are the fees? Do they cover all services available?

• Under what circumstances will the fees alter? • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

• Can you make and take calls in privacy and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)?

Visit www.carechoices.co.uk for further assistance with your search for care

Acacia Care Home 1 Arthurs Hill, Shanklin, Isle of Wight, PO37 6EW Acacia Care Home accommodates elderly residents within a warm environment where individuality is emphasised, highly trained staff pay attention to small details, and where excellent quality of life is never compromised.

Live-in Care from £675 per week

For more information Tel: 01983 863845

Web: www.acaciacarehome.co.uk Email: jcoombsacacia@aol.com

ANCONA

A Home from Home...

RESIDENTIAL CARE HOME

Residents can continue to enjoy their independence doing as much or as little as they wish, secure in the knowledge that help, support and companionship are at hand from experienced staff, 24 hours a day. At Ancona we promote equality and diversity.

The Square, Freshwater Bay, Isle of Wight PO40 9QG

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Tel: 01983 753284

DOWN HOUSE

08000 121 247 | www.liveincare.info

Residential Care Home

Isle of Wight - 01983 327 011

Catering for over 65’s with dementia & physical disabilities

Looking for care or support?

Alum Bay New Road Totland Bay, Isle of Wight PO39 0ES

• 17 single rooms • Palliative care • Respite care (long or short stay) • Day care • Convalescent care • 24 hour care • Wheelchair access • Close to local shops • Gardens for residents

Tel: 01983 752730

downhouse@hotmail.co.uk

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

We are a unique, friendly and personalised domiciliary care agency providing tailored care and support in your own homes, 7 days a week up to 24 hours a day, including: • Personal care • Domestic care and shopping • Night sits • Transport to and from appointments • Assistance with administering medication

17 Prospect Business Centre, Prospect Road, Cowes, Isle of Wight P031 7AD

Tel: 01983 290718

Email: carefirstiw@btconnect.com Web: www.carefirstiw.co.uk

Independent Living Centre at Downside Community and Learning Centre Furrlongs, Newport, Isle of Wight PO30 2AX Do you have difficulties with everyday tasks? We can assess and signpost you to the most appropriate aid or service to meet your needs.

We are open between 10.00 and 16.00 Monday to Thursday & 10.00 and 13.00 on Friday

Ring 01983 241 494 to make an appointment

Competitive care rates & charges are available on request. Carefirst IW supports people receiving personal budgets

FallowFields Care Home

Fallowfields prides itself on it’s excellent care provided in a warm, homely environment & atmosphere by highly trained staff.

Tel 01983 611531 Email fallowfields@btconnect.com 14 Great Preston Road, Ryde, Isle of Wight PO33 1DR

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Little Hayes Rest Home

Registered Care Home

All rooms en-suite with 24 hour care Our accommodation includes 34 en-suite rooms, an attractive dining room and two comfortable lounge areas. A varied home cooked menu is provided and visitors are always welcome. So whether you need a short term break or a long term stay please ring Mandy Saunders, Registered Manager at any time. Tel: 01983 752378 Fax: 01983 759785 Email: littlehayes01@btconnect.com Web: www.littlehayescarehome.co.uk Address: Church Hill, Totland Bay, Isle of Wight, PO39 0EX

Appointments available at our offices in Cowes and Ryde, also the use of premises in Ventnor High Street and Shanklin Regent Street.

Quality Nursing Homes for a better tomorrow, today

Swains Road, Bembridge Isle of Wight PO35 5XS Tel. 01983 872248

TELEPHONE

01983 862934

26 Arthur’s Hill, Shanklin Isle of Wight PO37 6EX Tel. 01983 862934

33 Queen’s Road, Ryde Isle of Wight PO33 3BG Tel. 01983 811015

www.sciohealthcare.co.uk

info@sciohealthcare.co.uk

Sandown

Nursing Home

• Wills and Probate • Elder Client Issues • Conveyancing • Lasting Powers of Attorney • Property Disputes

Home visits available Islandwide for the disabled and elderly at no extra cost.

Ryde Office

3-4 St Thomas Street, Ryde Isle of Wight PO33 2ND 01983 563765 ryde@waltergray.co.uk

Cowes Office 13 Denmark Road Cowes Isle of Wight PO31 7SY 01983 618180 cowes@waltergray.co.uk

Authorised and Regulated by The Solicitors Regulation Authority Number 515176 Established in 1947

Here at Sandown Nursing Home we recognise the importance of quality care for the elderly, and we ensure our standards are of the highest in a comfortable, homely environment. We provide quality nursing and palliative care at a reasonable price; with highly skilled and friendly staff, who are there for your needs. Our dedicated activities co-ordinator provides one to one activities to encourage mental and physical stimulation.

For more information contact us on 01983 408574 / 402946 E-mail: admin@sandownnursinghome.co.uk Web: www.sandownnursinghome.co.uk 28 Grove Road • Sandown • Isle of Wight • PO36 9BE

Stonehaven

Care Home of Distinction

We provide 24 hour residential care, respite and day care of the elderly by trained, experienced staff. All bedrooms are individually furnished and have call bell systems. The chef discusses the menu with residents daily. We have an activities organiser arranging outings, games, talks, musical entertainment as well as shopping and coach trips. We are registered under the new October 2010 CQC Regulatory Body and are contracted with the IW Social Services. 23 Carter Street, Sandown, Isle of Wight PO36 8DG For more information or to request a brochure please call us on 01983 402213

TOTLAND BAY Discerning Care for Discerning People

Tel: 01983 754765

sevengablescare@aol.com www.sevengablescarehome.com York Lane, Totland Bay, Isle of Wight PO39 0ER

We provide professional, quality care that is individually tailored to meet the needs of the person in a welcoming ‘home from home’ environment. Our services include 24-hour cover by trained staff, regular entertainment and activities, arranged domiciliary visits for all outside professionals, and traditional home cooked food.

Nothing is too much trouble

Visit www.carechoices.co.uk for further assistance with your search for care

The best indication of a good home is that the residents appear happy and responsive.

Staff

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Are there rummage boxes around the home to stimulate residents?

• Do they have any training and experience in dementia care?

Access

• Will the person with dementia have a member of staff particularly responsible for their care?

If the person with dementia needs (or is likely to need) equipment or adaptations you may want to check:

• Is there a member of staff you can talk to about your own worries about the person with dementia?

• There is adequate signage and cues for different parts of the home such as dining room and bathroom.

Manager/head of home

• The home’s policy about locking external doors.

A manager who is caring as well as efficient can make all the difference to a home.

Bedrooms

• Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

You may want to find out whether the person with dementia can have a single room and whether:

• Is there a full assessment at home before a resident is admitted?

• Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed. • Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including photographs and mementoes?

A list of care home providers operating on the Island starts on page

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Essential information Safeguarding vulnerable adults Who is a vulnerable adult? A vulnerable adult is someone who is not able to care for or protect themselves from harm and exploitation. It might be because of their age, mental or physical incapacity, sensory loss, or physical or learning disabilities. It might be someone who is usually able to manage but is unable to do so because of an accident or illness. All people should be able to live their lives free from fear and harm. Some may find it hard to get the help and support they need to stop the abuse.

What kinds of abuse are there? Abuse can: • be an act which goes against your human rights • be a single act or repeated acts • happen in any relationship • result in harm • take advantage of someone’s vulnerability There are six main types of abuse: • physical – for example, hitting, slapping, burning, pushing, restraining or giving too much medication or the wrong medication

• psychological – for example, shouting, swearing, frightening, blaming, ignoring or humiliating • financial – for example, the illegal or unauthorised use of a person’s property, money, pension book or other valuables • sexual – for example, forcing a person to take part in any sexual activity without consent • neglect – for example, where a person is deprived of food, heat, clothing, comfort or medication • discriminatory abuse, including racist, sexist and other forms of harassment. A vulnerable adult may also neglect themselves or deliberately harm themselves. It’s everyone’s responsibility to speak out. If you have heard or seen something that worries you, or if you think someone is being abused, please tell us about it. You can report your concerns by telephoning the Safeguarding Team on 01983 814980 or if you feel that the person is in immediate danger contact the police by telephoning 999.

People Matter IW People Matter IW is the Island’s user-led organisation. The vision for People Matter IW is to ensure Island residents can shape and direct the support/services they need to live the life they choose. People Matter IW is building a strong, independent collective voice for individuals and relevant organisations, to influence policy and practice and to be heard at higher strategic levels. People Matter IW is working towards enabling access to services which can help with independent living, health and wellbeing. This is by providing information about the organisations which offer help and support. People Matter IW welcomes any new members who define themselves as having support needs, or organisations that support people with support needs - including disabilities (temporary or

permanent), people with mental health concerns, carers and people in receipt of personal budgets, as well as those who self-fund their own support. People Matter IW Independent Living Centre Downside Community & Learning Centre Furrlongs Isle of Wight PO30 2AX Telephone: 01983 241494 Email: admin@peoplematteriw.org Web: www.peoplematteriw.org For more information on what type of support is available see page

Visit www.carechoices.co.uk for further assistance with your search for care

7 15

‘Making it Real’ ‘Making it Real’ sets out what people who use services and carers expect to see and experience if support services are truly personalised. It is a set of ‘progress markers’ - written by real people and families - that can help an organisation to check how well they are doing towards transforming adult social care. The aim of ‘Making it Real’ is for people to have more choice and control so they can live full and independent lives. The Isle of Wight Council has signed up to ‘Making it Real’ and in November 2012 held a workshop to

identify the top three priorities for those people on the Island who use services and their carers. People involved in the workshop represented multiple client groups as service users, carers and those who fund their own care and support. The Council has developed an action plan and are currently working to improve on the top three priorities. For more information please visit the ‘Making it Real’ website: www.thinklocalactpersonal.org. uk/Browse/mir/

Why your views are important All organisations need to know how they are performing. They are happy to receive your feedback on their services whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you use a home care agency or move into a care home, you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of

quality and safety to have a simple and easy-to-use complaints procedure. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact the Care Quality Commission at www.cqc. org.uk/contact-us. If the Council has arranged and funded care and support for you, another option is to speak with your social worker/care manager or the department’s designated complaints manager (call 01983 821000) or visit: http://www.iwight.com/ council/publicServices/councilComplaints.aspx

Independent advice line This Directory’s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Useful contacts Useful Council contacts Isle of Wight Council Customer Service Centre County Hall, High Street Newport PO30 1UD Tel: 01983 821000 Email: customer.services@iow.gov.uk Web: www.iwight.com Help Centres These enable residents and visitors to access a wide range of services from a single point of contact. Help Centre Advisers can offer advice and guidance about any Council service. Freshwater Freshwater Library 41 School Green Road Freshwater PO40 9AP Tel: 01983 756140 Opening times: Tuesday 9.30am - 12.30pm; 1.30pm - 4.30pm Newport Customer Service Centre Floor 1, County Hall High Street, Newport PO30 1UD Tel: 01983 821000 Opening times: Monday - Thursday 8.30am -5.00pm Friday 8.30am - 4.30pm Ryde Ryde Library 101 George Street Ryde PO33 2JE Tel: 01983 812678 Opening times: Monday, Tuesday and Friday 9.00am - 5.00pm Closed: Thursday, Wednesday, Saturday and Sunday Sandown Council Offices Broadway , Sandown PO36 9EA Tel: 01983 823000 Opening times: Monday, Wednesday and

Thursday 8.30am - 5.00pm Friday 8.30am - 4.30pm Closed: Tuesday

Useful local contacts Action on Hearing Loss (Isle of Wight Royal National Institute for the Deaf) Aims to improve life for residents who are hard of hearing or deaf and their families. RNID Sound Advice 17B River Way , Newport PO30 5UX Tel: 01983 529533 Minicom: 01983 529998 Open on weekday mornings other times by appointment. Age UK Information & Advice Drop-in Surgeries These are held on Tuesdays between 2.00pm to 4.00pm and on Wednesdays from 10.00am to 1.00pm. All other enquiries will be dealt with by appointment only, or if a client cannot get into the Newport office, a home visit may be arranged. 14 Pyle Street, Newport PO30 1JW Tel: 01983 525282 www.ageuk.org.uk/isleofwight Alzheimer’s Society (Portsmouth, SE Hants and the Isle of Wight) If you have concerns about Alzheimer’s disease or any other form of dementia, Alzheimer’s Society National Dementia Helpline on 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is usually open from 9.00am to 5.00pm Monday to Friday and Saturday and Sunday 10.00am - 4.00pm. However the service may be closed occasionally during these times for operational reasons or because of a staff shortage. Callers

will speak to trained advisers. John Pounds Centre 23 Queen Street Portsmouth Hampshire PO1 3HN Tel: 02392 892035 E: portsmouth@alzheimers.org.uk Carers UK Isle of Wight Branch Carers UK is a national charity set up to help the millions of people who care for family or friends and provides information and advice about caring alongside practical and emotional support for carers. There are an estimated 14,000 carers on the Island. Carers Office The Riverside The Quay, Newport PO30 2QR Tel: 01983 533173 www.iow-carers.moonfruit.com Citizens Advice Bureau Free, independent, impartial and confidential advice. Exchange House St. Cross Lane , Newport PO30 5BZ Tel: 0844 411 1444 Web: www.adviceguide.org.uk/ england.htm Opening times: Monday - Friday 9.30am - 3.30pm Community Action IW Supported by the Isle of Wight Council, the Community Action IW is a registered charity aiming to promote and organise cooperation in the achievement of any charitable purpose for the benefit of the community. One of the services offered is the Optio Voluntary Car Service - a membership scheme with an annual fee. It aims to help elderly, frail or less mobile residents who are unable to access public transport to get to appointments and access the services and support they need. Phone the helpline to book >>

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts continued >> your trip. Journeys must be arranged in advance (at least 48 hours if possible). The helpline is open from 9.00am to 3.00pm Monday - Thursday and 9.00am to 2.00pm on Fridays. Helpline: 01893 522226 www.communityactioniw.org.uk Isle of Wight NHS Trust Formally established in April 2012, the Trust provides a unique portfolio of services across acute hospital services, ambulance services, community services, mental health services and prison health care. St Maryâ&#x20AC;&#x2122;s Hospital Parkhurst Road, Newport PO30 5TG Tel: 01983 524081 Email: general@iow.nhs.uk Web: www.iow.nhs.uk Isle of Wight Society for the Blind An independent registered charity providing support and rehabilitation services, through

advice and equipment, to blind and partially-sighted residents. Millbrooke House 137 Carisbrooke Road Newport PO30 1DD Tel: 01983 522205 Email: enquiries@iwsb.org.uk Web: www.iwsightconcern.org.uk Isle of Wight Scope Offers advice, information and support to adults with cerebral palsy and provides parent support, grants to individuals and local service development.

on their needs and abilities and can provide Independent Mental Health Advocacy (IMHA). Quay House The Quay, Newport PO30 2QR Tel: 01983 559299 Email: info@southernadvocacy services.co.uk Website: www.southernadvocacy services.co.uk

35 Shamblers Road Cowes PO31 7HE Tel: 01983 200343 Email: sarah.wheeler@talktalk.net Web: www.scope.org.uk/ services/isle-wight-scope

Wight MIND A local charity that helps people with mental health problems and is part of the national MIND network. It is the only serviceuser led organisation providing advice, support and services for residents recovering from mental health problems and provides a wide range of activities for clients and members.

Southern Advocacy Service Provide volunteer and paid advocates to support residents with learning disabilities. Work creatively with individuals based

Quay House The Quay, Newport PO30 2QR Tel: 01983 822209 extension 213 Email: info@wightmind.org.uk Web: www.wightmind.org.uk

Home care providers

Advertisers are highlighted

Acorn Care Service 12 Redstone Business Centre, Marsh Close, Sandown PO36 8EU Tel: 01983 409 820 OP D PD LDA SI YA

Care Watch Isle of Wight 28 Daish Way, Dodnor Industrial Estate, Newport PO30 5XJ Tel: 01983 530 981 OP D PD LDA MH SI YA

Angelcare Domiciliary Services Ltd Suite 2, Unit 1, Nicholson Road, Ryde PO33 1BE Tel: 01983 616 251 OP D PD SI YA

Community Services - Homecare Bugle House, 118A High Street, Newport PO30 1TP OP D PD LDA MH SI YA Tel: 01983 533 772

Beaulieu Outreach Team Beaulieu House, Fairlee Road, Newport PO30 2EW Tel: 01983 533 024 LDA MH SI Better at Home (IOW) Limited - Unit 1D, Lake Industrial Way, Newport Road, Lake PO36 9PL Tel: 01983 401 515 OP D PD LDA SI YA - College House, College Close, Sandown PO36 8EB Tel: 01983 401 515 OP D PD LDA MH Carefirst IW Limited 17 Prospect Business Centre, Prospect Road, Cowes PO31 7AD Tel: 01983 290 718 Advert page 12 OP D PD SI

Dolphin Care (IOW) Limited Willowbrook House, Appuldurcombe Road, Wroxall, Ventnor PO38 3EN Tel: 01983 853 478

OP D

Easthill Home for Deaf People 7 Pitt Street, Ryde PO33 3EB Tel: 01983 564 068 OP D PD MH SI Emerald Agency 15 West Hill Road, Ryde PO33 1LG Tel: 01983 564 969

LDA SI

continued on page 19 >>

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Home care providers continued Everycare (Isle of Wight) 36 Union Street, Ryde PO33 2LE Tel: 01983 611 390 Advert inside front cover OP D PD LDA MH SI YA Greencote Limited t/a Bluebird Care Suite 6, 30 Quay Street, Newport PO30 5BA Tel: 01983 526 776

OP PD

Isle of Wight Care at Home Service 28 Daish Way, Dodnor Industrial Estate, Newport PO30 5XJ OP D PD LDA MH SI YA Tel: 01983 530 981 Milford Del Support Agency Limited Unit B16, Whitecross Business Centre, Whitecross Lane, Shanklin PO37 7EJ Tel: 01983 866 055

OP YA

Newcross Healthcare Solutions Ltd Corner House, 60-70 Lugley Street, Newport PO30 5ET Tel: 01983 220 024

OP YA

For more information on paying for care, please see page

Advertisers are highlighted

Somerset Care Community Highfield Road, Shanklin PO37 6PR Tel: 01983 865 888

OP YA

Southern Housing Group DCA The Courtyard, St Cross Business Park, Newport PO30 5BF OP D LDA MH YA Two Counties Community Care Limited Cavendish Court, Melville Street, Sandown PO36 8LD Tel: 01983 400 900 OP D PD LDA MH SI YA Wight Home Care Limited 19 The Prince Consort, St Thomas Street, Ryde PO33 2DL Tel: 01983 813 000 OP D PD MH SI YA AD

Care homes 22 Argyll Street 22 Argyll Street, Ryde PO33 3BZ Acacia Care Home 1 Arthurs Hill, Shanklin PO37 6EW Tel: 01983 863 845 Advert page 12

LDA

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Broadhurst Residential Home 35 Broadway, Sandown PO36 9BD Tel: 01983 403 686

OP D

Byrnhill Grove Registered Care Home Byrnhill Grove, Park Avenue, Ventnor PO38 1LR

Ancona Care Home Ancona Care Home, The Square, Freshwater PO40 9QG Tel: 01983 753 284 Advert page 12 OP D PD

Cameron House Cameron House, 78 Pellhurst Road, Ryde PO33 3BS OP PD Tel: 01983 564 184

Appley Cliff - Care Home Physical Disabilities 8 Popham Road, Shanklin PO37 6RG PD YA Tel: 01983 862 193

Capri 48 St Johns Road, Sandown PO36 8HE Tel: 01983 402 314

OP D PD MH

Autumn House Residential Home 21-27 Avenue Road, Sandown PO36 8BN Tel: 01983 402 125

Carter Avenue 31 Carter Avenue, Shanklin PO37 7LG Tel: 01983 867 845

LDA YA

Blackwater Mill Residential Home Blackwater, Newport PO30 3BJ Tel: 01983 520 539

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Brighstone Care Limited Brighstone Grange, Brighstone, Newport PO30 4DZ Tel: 01983 740 236 OP D

Cherry Blossom Care Home 252-257 Arctic Road, Cowes PO31 7PJ OP D PD MH YA Tel: 01983 293 849 Cherry Tree Care Home 149 Park Road, Cowles PO31 7NQ Tel: 01983 299 731

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Visit www.carechoices.co.uk for further assistance with your search for care

Care homes continued

Advertisers are highlighted

Clifton Cottage 1 High Street, Ryde PO33 2PN Tel: 01983 566 316

OP LDA MH

Cornelia Heights 93 George Street, Ryde PO33 2JE Tel: 01983 567 265 Cornelia Manor RCH 60 Watergate Road, Newport PO30 1XP Tel: 01983 522 964

Hazelwood House Hazelwood House, 22 Newbarn Road, East Cowes PO32 6AY Tel: 01983 280 039

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Highfield House 4 Highfield Road, Shanklin PO37 6PP Tel: 01983 862 195

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Highmead 3 Highfield Road, Shanklin PO37 6PR Tel: 01983 866 575

Down House Residential Care Home Alum Bay New Road, Totland Bay PO39 0ES OP D PD Tel: 01983 752 730 Advert page 12

Holly House 32 Chapel Street, Newport PO30 1PZ

Downside House 3-4 St Boniface Terrace, St Boniface Road, Ventnor PO38 1PJ Tel: 01983 854 525

Holmdale House Main Road, Havenstreet, Ryde PO33 4DP Tel: 01983 882 002

Easthill Home for Deaf People 7 Pitt Street, Ryde PO33 3EB Tel: 01983 564 068

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Eden House Eden Road, Totland Bay PO39 0EJ Tel: 01983 752 393 Esplanade House 19-20 The Strand, Ryde PO33 1JE Tel: 01983 616 683

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Excelsior 74-76 Mitchell Avenue, Ventnor PO38 1DS Tel: 01983 854 737 Fairhaven Care Home 3 High Park Road, Ryde PO33 1BP Tel: 01983 568 929 Fairview House 37 Clatterford Road, Newport PO30 1PA Tel: 01983 718 681 Fallowfields Residential Home 14 Great Preston Road PO33 1DR Tel: 01983 611 531 Advert page 12

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Inver House Foreland Road, Bembridge PO35 5UB Tel: 01983 875 700

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Kingston Farmhouse Care Home Beatrice Avenue, Whippingham, East Cowes PO32 6LL Tel: 01983 294 145 Kynance Residential Home Mentfade Limited, 97 York Avenue, East Cowes PO32 6BP Tel: 01983 297 885 Little Hayes Rest Home Church Hill, Totland Bay PO39 0EX Tel: 01983 752 378 Advert page 13

LDA

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Merrydale Residential Home 90 Spencer Road, Ryde PO33 3AL Tel: 01983 563 017

Newport Residential Care Limited 3 Watergate Road, Newport PO30 1XN OP D MH YA Newton Lodge Appley Rise, Ryde PO33 1LF Tel: 01983 611 324

Firbank Residential Care Home 8 Crescent Road, Shanklin PO37 6DH OP D PD LDA MH SI Tel: 01983 862 522

Northfield Residential Home 85 George Street, Ryde PO33 2JE Tel: 01983 562 064

Greyfriars Care Home 26 Clarence Gardens, Shanklin PO37 6HA Tel: 01983 864 361

Old Charlton House Residential Home 69 Baring Road, Cowes PO31 8DW Tel: 01983 294 453

OP D

LDA YA

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Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Care homes continued Osborne Cottage York Avenue, East Cowes PO32 6BD Tel: 01983 293 523 Overbrook 92 High Street, Wootton PO33 4PR Tel: 01983 883 390 Penshurst 24 Spring Hill, Ventnor PO38 1PF Tel: 01983 853 184

Advertisers are highlighted

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Plean Dene 2 Luccombe Road, Shanklin PO37 6RQ Tel: 01983 866 015 Polars Staplers Road, Newport PO30 2DE Tel: 01983 522 523

LDA YA

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Solent View Care Home 41-43 Victoria Grove, East Cowes PO32 6DL OP D PD Tel: 01983 290 348 St Vincents Care Home Binstead Road, Ryde PO33 3NB Tel: 01983 563 248

Steephill Steephill Court Road, Ventnor PO38 1UJ Tel: 01983 852 652 Stonehaven Residential Home 23 Carter Street, Sandown PO36 8DG Tel: 01983 402 213 Advert page 13

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Stoneleigh 11 Arthurs Hill, Shanklin PO37 6EU Tel: 01983 862 931

Portland Lodge 21 Landguard Manor Road, Shanklin PO37 7HZ OP D PD MH Tel: 01983 862 148

Summerhouse Guyers Road, Freshwater PO40 9QA Tel: 01983 755 184

Powys House Residential Home 121 York Avenue, East Cowes PO32 6BB Tel: 01983 291 983

LDA MH

Sunnycliffe House 20-22 Broadway, Sandown PO36 9DQ Tel: 01983 403 844

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MH AD

Taunton House 26 Marlborough Road, Ryde PO33 1AB Tel: 01983 611 250

MH YA AD

Quarry Oaks Care Home 50-51 Quarry Road, Ryde PO33 2TY Tel: 01983 616 862 Ryde Cottage Ryde House Drive, Ryde PO33 3NF Tel: 01983 614 892 Ryde House Binstead Road, Ryde PO33 3NF Tel: 01983 811 629

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Saxonbury Heathfield Road, Freshwater PO40 9SH Tel: 01983 755 228 Sea Gables Residential Home 6 Northcliff Gardens, Shanklin PO37 6ES Tel: 01983 861 473 Seagull 2 Witbank Gardens, Shanklin PO37 7JE Tel: 01983 864 850

LDA YA

LDA

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Seven Gables Seven Gables, York Lane, Totland Bay PO39 0ER OP D PD MH Tel: 01983 754 765 Advert page 13

OP MH

The Adelaide Adelaide Place, Ryde PO33 3DQ Tel: 01983 568 621 The Briars 33 Broadway, Sandown PO36 9BD Tel: 01983 403 777 The Croft (RCH) Limited Hooke Hill, Freshwater PO40 9BG Tel: 01983 752 422 The Gouldings St Andrews Way, Freshwater PO40 9NH Tel: 01983 752 135

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The Laurels 3 Highfield Road, Shanklin PO37 6PR Tel: 01983 867 297 The Limes 43 Foreland Road, Bembridge PO35 5XN Tel: 01983 873 655

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Care homes continued

Advertisers are highlighted

The Moorings Retirement Home Egypt Hill, Cowes PO31 8BP Tel: 01983 297 129

OP D PD

Waxham House 1 High Park Road, Ryde PO33 1BP Tel: 01983 564 326

The Orchard 20 Church Road, Wootton Bridge, Ryde PO33 4PX Tel: 01983 884 092 LDA SI YA

Westminster House Westminster Lane, Newport PO30 5DP Tel: 01983 526 310

Tile House 34 Victoria Avenue, Shanklin PO37 6LS Tel: 01983 862 762

Westview House Ward Road Totland Bay PO39 0BD Tel: 01983 753 813

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Trent House 42 Newport Road, Cowes PO31 7PW Tel: 01983 290 596

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Whitley Bank house Canteen Road, Whiteley Bank, Ventnor PO38 3AF Tel: 01983 863 288

Venner Avenue 40 Venner Avenue, Northwood, Cowes PO31 8AG Tel: 01983 293 782 LDA YA

Woodville 91 West Street, Ryde PO33 2NN Tel: 01983 612 521

Victoria House 22 Nelson Place, Ryde PO33 2ET Tel: 01428 606 095

15a Worsley Road 15a Worsley Road, Newport PO30 5JF Tel: 01983 529 710

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Care homes with nursing Highfield House Nursing Home 33 Queens Road, Ryde PO33 3BG Tel: 01983 811 015 Advert page 13 Inglefield Nursing Home Madeira Road, Totland Bay PO39 0BJ Tel: 01983 754 949

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Kinloch Tay Residential Care Home Granville Road, Totland Bay PO39 0AX OP D PD MH SI Tel: 01983 756 096

Springfield Nursing Home Tel: 01983 862 934 26 Arthurs Hill, Shanklin PO37 6EX Advert page 13

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The Elms Nursing Home Swains Road, Bembridge PO35 5XS Tel: 01983 872 248 Advert page 13

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The Orchard House Care Centre 189 Fairlee Road, Newport PO30 2EP Tel: 01983 623 324 Advert outside back cover

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Kite Hill Nursing Home Kite Hill, Wootton Bridge, Ryde PO33 4LE Tel: 01983 882 874

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Northbrooke House Main Road, Havenstreet, Ryde PO33 4DR Tel: 01983 882 236

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Vecta House Care home 24 Atkinson Drive, Newport PO30 2LJ Tel: 01983 623 325 Advert outside back cover

Ward House Nursing Home 21-23 Alpine Road, Ventnor PO38 1BT Tel: 01983 854 122

OP D PD SI

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Woodside Hall Nursing Home Woodside, Wootton Bridge PO33 4JR Tel: 01983 882 415

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Sandown Nursing Home 28 Grove Road, Sandown PO36 9BE Tel: 01983 408 574 Advert page 13 Solent Grange Nursing Home Staplers Road, Wooton PO33 4RW Tel: 01983 882 382

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Index

15a Worsley Road 22 19 22 Argyll Street 19 Acacia Care Home Acorn Care Service 18 19 Ancona Care Home Angelcare Domiciliary Services Ltd 18 Appley Cliff - Care Home Physical Disabilities 19 Autumn House Residential Home 19 Outside Back Cover Barchester Beaulieu Outreach Team 18 18 Better at Home (IOW) Limited Blackwater Mill Residential Home 19 Brighstone Care Limited 19 Broadhurst Residential Home 19 Byrnhill Grove Registered Care Home 19 Cameron House 19 Capri 19 18 Care Watch Isle of Wight Carefirst IW Limited 18 Carter Avenue 19 Cherry Blossom Care Home 19 Cherry Tree Care Home 19 Clifton Cottage 20 Community Services - Homecare 18 Cornelia Heights 20 Cornelia Manor RCH 20 Dolphin Care (IOW) Limited 18 Down House Residential Care Home 20 Downside House 20 Easthill Home for Deaf People 18 & 20 20 Eden House 18 Emerald Agency Esplanade House 20 Everycare (Isle of Wight) 19 Excelsior 20 Fairhaven Care Home 20 Fairview House 20 Fallowfields Residential Home 20 Firbank Residential Care Home 20

Advertisers are in bold Greencote Limited t/a Bluebird Care 19 Greyfriars Care Home 20 Hazelwood House 20 Highfield House 20 Highfield House Nursing Home 22 Highmead 20 Holly House 20 Holmdale House 20 Inglefield Nursing Home 22 Independent Living Centre 12 Inver House 20 Isle of Wight Care at Home Service 19 Kingston Farmhouse Care Home 20 Kinloch Tay Residential Care Home 22 Kite Hill Nursing Home 22 Kynance Residential Home 20 Little Hayes Rest Home 20 Merrydale Residential Home 20 Milford Del Support Agency Limited 19 Newcross Healthcare Solutions Limited 19 Newport Residential Care Limited 20 Newton Lodge 20 22 Northbrooke House Northfield Residential Home 20 Old Charlton House Residential Home 20 21 Osborne Cottage Overbrook 21 Penshurst 21 Plean Dene 21 21 Polars Portland Lodge 21 Powys House Residential Home 21 Quarry Oaks Care Home 21 Ryde Cottage 21 Ryde House 21 Sandown Nursing Home 22 Saxonbury 21 SCIO Healthcare 13

Sea Gables Residential Home 21 21 Seagull Seven Gables 21 Solent Grange Nursing Home 22 Solent View Care Home 21 Somerset Care Community 19 19 Southern Housing Group DCA Springfield Nursing Home 22 St Vincents Care Home 21 Steephill 21 Stonehaven Residential Home 21 Stoneleigh 21 Summerhouse 21 Sunnycliffe House 21 Taunton House 21 The Adelaide 21 The Briars 21 The Croft (RCH) Limited 21 The Elms Nursing Home 22 The Gouldings 21 The Laurels 21 21 The Limes The Moorings Retirement Home 22 The Orchard 22 The Orchard House Care Centre 22 22 Tile House 22 Trent House Two Counties Community Care Ltd 19 Vecta House 22 Venner Avenue 22 22 Victoria House Walter Gray & Co 13 Ward House Nursing Home 22 22 Waxham House Westminster House 22 22 Westview House Whitley Bank house 22 Wight Home Care Limited 19 Woodside Hall Nursing Home 22 Woodville 22

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. ÂŠ 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choicesâ&#x201E;˘ is a trademark of Care Choices Limited. ISBN 978-1-909048-20-1 Ref. No: 4001/Isle of Wight/0313. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Emeka Johnson, Debbie Feetham, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa James. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Visit www.carechoices.co.uk for further assistance with your search for care

F_BAR_4758 Isle of Wight Care Choices_Layout 1 18/01/2013 12:31 Page 1

Choosing the right care home for Mum was made easier. • Nursing Care • Residential Care • Dementia Care • Respite Care

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester! Why not call us or drop in for a chat over a cup of tea?

www.barchester.com Orchard House Care Centre 189 Fairlee Road, Newport, Isle of Wight, PO30 2EP Tel: 01983 623 324

Vecta House Care Home 24 Atkinson Drive, Newport, Isle of Wight, PO30 2LJ Tel: 01983 623 325