Lincolnshire Care Services Directory 2013/14 by Care Choices Ltd

Lincolnshire

Care Services Directory 2013/14

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes

In partnership with

www.MyChoiceMyCare.org.uk

“Mum loves her new home” •

High quality care for older people •

Homes across Lincolnshire •

A charity that focuses on people not profits •

Delicious home cooking •

Highly trained staff •

A genuine interest in each individual

Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.

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15/11/2013 09:22

Contents

Publications

Welcome from Lincolnshire County Council 4 Disabilities and sensory loss

Areas covered by this Directory

Introduction You’re in charge What care is available? Living at home Do you look after someone? We’re here to support you Getting out and about Care homes and housing options Dementia care

6 Keeping people safe 8 Make your voice count 10 Information, legal and financial issues 12 14 Useful contacts Lists of providers 26 Care and support providers 27 Day care, day centres and day opportunities Care homes / care homes with nursing 31 38 Index

44 46 51 21 27 55 78

As with the listings on www.mychoicemycare.org.uk, all the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Welcome from Lincolnshire County Council Welcome to the 2013/14 edition of the Lincolnshire Care Services Directory. I hope you will find it a useful publication telling you about the support choices available across the county, either for yourself, a member of your family or friend, or someone you care for. We know that making decisions about help, support and care can be daunting and stressful, which is why we are here to help you each step of the way. This Directory runs alongside www.mychoicemycare.org.uk and our telephone helpline (01522 782155) in providing you with clear, easy-to-understand information and assistance. Working closely with families and carers to shape this support, we know you want to be confident that you’re making informed decisions so you can make the right choices for yourself or your loved one. We know you want effective, high-quality care in Lincolnshire and, as a resident, you deserve nothing less than a positive and safe experience. You deserve to be treated with dignity and respect – and for every aspect of your care to consider you as an individual, whose own circumstances and needs are taken into account. So these are our main priorities for you. Because you also deserve care which isn’t off the shelf, piecemeal or uncoordinated between care providers but instead tailored to you and your needs, helping you to stay independent in your own home for longer and helping you bounce back more quickly from any setbacks. You may have heard terms such as ‘personalisation’, news about plans to provide greater choice of care services and proposals for joining up Adult Care and Public Health. You’ll hear more in the near future too as each will play its role in changing how care services are provided for the better. At a time of different financial pressures on local authorities, coupled with Lincolnshire’s rapidly growing elderly population, you can be assured it remains our highest priority to help the most vulnerable members of our communities to receive high-quality and appropriate care. Whether you can pay for your own care or not, you can contact Lincolnshire County Council for advice, look for information in this Directory, give us a call on 01522 782155 or visit www.mychoicemycare.org.uk The County Council is responsible for the development of a wide range of support and we are passionate about

making a real difference to the well-being of everyone who needs it. Wherever possible, we will give you the ability to choose to stay in your own home and maintain your independence for as long as you can. We will work closely with you and your family or carer, as we recognise the value of their understanding on what support will make a difference to you. You will find out more regarding your entitlement to a personal budget and how this money can help you make the right choices for your care. This is explained on page 11. I hope you find this Directory a useful tool in helping you, your family and carers to make informed decisions on the choices available to you in Lincolnshire.

Councillor Patricia Bradwell Executive Member for Adult Care

Steep Hill, Lincoln

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

LAC

Providing a Quality of Life and a Standard of Living Recognised as the leading social housing provider specialising in Housing, Care and Support services for older people in Lincolnshire, we understand that in later life people value independence and dignity at a time when frailty and disability threaten to take it away. That’s why, for almost 50 years, we pride ourselves in designing, developing and maintaining a very high standard of accommodation and support services ensuring that the needs of those in our care are met. For more information or to arrange a visit telephone Sam Nolan on 01522 514444.

North Lincoln Hykeham Boston

Housing with Extra Care • Grantham • Lincoln • Bourne

Sheltered Housing for Rent • Lincoln • North Hykeham

Care Homes & Respite Care • Lincoln • North Hykeham

Housing for Sale • Grantham • Lincoln

Support Service • Social Outreach Centres • Hospital Transport • Day trips • Property and Maintenance

Grantham Bourne

Tel 01522 514444 • Fax 01522 560689 • Email snolan@lacehousing.org.uk

www.lacehousing.org.uk A Voluntary, Not for Profit Association with Charitable Status

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Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages: Boston

page 55

Lincoln

page 63

Skegness

page 70

Gainsborough

page 57

Louth

page 65

Sleaford

page 72

Grantham

page 61

Market Rasen

page 67

Spalding

page 73

Horncastle

page 62

North Hykeham

page 68

Stamford

page 76

Care and support providers

Day care and day centres

page 21

page 27

Caistor 1

Gainsborough

A631

Louth

A157

A15

Lincoln Cathedral

Market Rasen

A158

A57

6 A52

Lincoln

A158

Horncastle Skegness

A1 6

North Hykeham

Coningsby

A15

ntryside Lincolnshire Cou

Sleaford

Boston 6

A52

Grantham

A17

A52

A1 A1

7 A1

A15

Spalding

Grimsthorpe

Castle

Market Deeping Stamford

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

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Visit our website

MyChoiceMyCare .org.uk

Ways we can help... How to get in touch Choices for you Choices for someone else General information

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You donâ&#x20AC;&#x2122;t have to be online at home to benefit â&#x20AC;&#x201C; you can also access our website free of charge from your local library. If you would like more advice or a copy of our care services directory, contact the: Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays) In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333

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Introduction How to use this Care Services Directory The articles in this Care Services Directory have been compiled with contributions from Adult Care of Lincolnshire. When the words ‘we’ and ‘us’ are used in the Directory it means Adult Care. Many people will use this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of adult care to everyone who is looking for support. Thinking about the care or support either you or someone else in your life will need can be daunting and making any change in your life will require making decisions. We try and provide the basic information and guidance you will need about adult care in this Directory, and give you the details of other organisations that can help. In the first instance you can always go online to Lincolnshire County Council’s website www. mychoicemycare.org.uk or call us on 01522 782155. There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of interest to you and others won’t. We have tried to think about who will use this Directory and have set out below the parts that we think will be of most interest to you following the same major themes on our website www.mychoicemycare.org.uk. Throughout this Directory, you will find the information you need listed under helpful sections detailed in the contents page. Here, we have set out the parts that we think will be of most interest to you. If you want to remain independent in your own home

but need a little help in order to do so, you might be interested in the sections on: • ‘Living at Home’, starting on page 14; • ‘Care and support providers’ starting on page 21; • ‘Information, legal and financial issues’ for information on paying for non-residential care and support starting on page 46. If you care for a relative or friend and need some extra guidance and support, you might be interested in the sections on: • ‘Direct Payments’ and other self-directed support information which starts on page 11; • ‘Help after leaving hospital’ in the ‘What care is available?’ section on page 12; • ‘Assessment’ information on page 13; • ‘Do you look after someone’, on page 26, even if you may not identify yourself as one, there is plenty of information on the support available if you care for someone in your life. If you are looking for a residential home or a care home with nursing for yourself or someone you care for, you might be interested in the sections on: • ‘Care homes and housing options’ on page 31; • ‘Information, financial and legal advice’ on page 46 if you are wondering about how to fund your care or about the inspection process for care homes; • ‘Care homes and care homes with nursing’ listings starting on page 55.

www.MyChoiceMyCare.org.uk www.MyChoiceMyCare.org.uk is Lincolnshire County Council’s online information and advice service which enables you, your family, carers and friends, however distant, to research the options available to you in the place where you live in Lincolnshire. There is a wide range of information on My Choice My Care which will help you or the person you care for find the support and services you require to help you lead a better quality of life. If you need help and don’t know where to start; you can complete a short assessment and someone will contact you. If you are a carer looking for support, or you have received a personal budget and want some help with the next steps; there are providers that can help. You can consider a range of options that may be able to help and you can find out about providers of different services and contact them directly.

There is a section where you can find out about financial costs involved in paying for your care needs, and how much we will fund towards this. Using the new financial calculator you will easily and quickly be able to find the information you need to help you make your own decisions about where to go next. The site is designed to be simple and easy to use, reflecting the information in this Directory. Hopefully you will find support, equipment and services that you didn’t realise were available to support you and enrich your quality of life. We hope My Choice My Care will be a valuable tool for you in your journey in making the best choices for your care needs. Don’t forget you can also call our customer service centre on 01522 782155 for assistance to find the information you need.

Further assistance in your search for care This Directory’s free helpline provides an independent

information and help service encompassing care services

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Introduction continued Further assistance in your search for care continued and accommodation. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria. One call to the freephone number 0800 389 2077 will

enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Quality Assurance of Care and Support Care and support for adults in Lincolnshire is delivered by a variety of public, voluntary and private organisations. Because of this diversity, there are also different organisations Lincolnshire County Council - Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. Adult Care offers an assessment of your needs and if you meet eligibility criteria, can offer a range of care and support services to help you stay safe and well. Adult Care is committed to assuring the quality of its services. Our ‘Quality Circle’, describes what contributes to a good quality services. A good quality service needs to include elements of all three sections shown in the quality circle ,for example a service is not considered good quality if it is safe but your experience is poor. Our website provides more detailed information on how we assure the quality of care and support. www.mychoicemycare.org.uk/assuring-the-qualityof-services Tel: 01522 782155 We expect our services to provide a positive experience meeting your personal aspirations. You should feel able to say “the service treats me well” because: • You are treated with compassion, dignity and respect • You are involved in decisions about your care • You are offered a person-centred service that lets you keep control over your own life

with powers to check and enforce the quality of services. Some of the main organisations involved in assuring the quality of care and support in Lincolnshire include: • You are supported to feel like part of a community We expect our services to be safe. You should feel able to say “the service helps keep me safe” because: • You are protected from avoidable harm, however your choices are respected and you are allowed the freedom to take risks • You are supported to manage informed risks • Your human rights are respected • The service meets regulatory standards We expect our services to be effective. You should feel able to say “the service makes me feel better and allows me to be more independent” because: • You are supported to achieve personal outcomes • You are supported to remain or become as independent as possible • The service offers good value for money.

The Care Quality Commission The Care Quality Commission make sure that the care provided by hospitals, dentists, ambulances, care homes and home-care agencies meets government standards of quality and safety. They register health and adult social care services across England and inspect them to check whether standards are being met. If they find that a service isn’t meeting the national standards, they take action to make sure it improves. www.cqc.org.uk Tel: 03000 616161

Clinical Commissioning Groups work together to improve the quality and delivery of services for patients and to reduce health inequalities for people in the area. www.lincolnshire.nhs.uk

Clinical Commissioning Groups Clinical Commissioning Groups replaced the NHS Lincolnshire Partnership Trust on the 31 March 2013. The

Lincolnshire County Council - Trading Standards It is the job of Trading Standards to ensure a fair, safe and equitable trading environment for residents and

Lincolnshire Police Lincolnshire Police investigate criminal offences in relation to care and support services. Their Public Protection Officers work closely with Adult Care’s safeguarding team to protect adults at risk of abuse. www.lincs.police.uk

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Quality Assurance of Care and Support continued businesses in Lincolnshire. Appropriate action in line with their enforcement policy will be considered for any breaches of criminal legislation or trading malpractice.

www.lincolnshire.gov.uk/residents/community-andliving/trading-standards Tel: 01522 782341

http://mychoicemycare.org.uk/1454.aspx

You’re in charge There are a number of services available to support you if you are experiencing poor health. They can prevent you from going to hospital, or offer extra care and support after you

have been discharged. Whatever your level of involvement with us we want you to be assured that your needs and wishes will be paramount throughout the process.

Personalised care and support Lincolnshire County Council and other local authorities have made changes to the provision of care and support to older people and people with learning and/or physical disabilities. This is a national requirement that sets out the way people and those who care for them should be supported. In the traditional system of social care, professionals made many of the decisions about the support people could have

and who would provide it. As a result, people often had limited choice about the services they might receive. A system called ‘Self-Directed Support’ seeks to replace this old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help – from family or friends or people who are paid to help.

Self-Directed Support How does it work? If you or someone you know or care for are eligible for social care, Self-Directed Support allows you to have more choice and control over your life as you are able to make decisions about the support you need. It asks how you want to live your life and what support will best enable you to do this. Support can be given if you are a carer to help you continue your caring role and maintain a life outside of caring. If you or the person you care for are eligible for social care support, Self-Directed Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage

everyday tasks such as washing and dressing, help with eating and drinking or getting out into the community. You can be as creative as you want, as long as the money is spent to meet your needs.

Eligibility for care services We use guidance from the government to decide which people are eligible to receive help funded by us. Everyone who comes to us to request help will have an assessment to see if they meet the eligibility criteria – previously known as Fair Access to Care Services. Sometimes these assessments will be over the phone where people have less significant difficulties and sometimes they are carried out face to face. We provide services to people with ‘substantial’ and ‘critical’ levels of need. People who do not meet the eligibility

criteria will receive information and advice about how their needs can be met through services available to all in the community such as those available through voluntary agencies or private organisations. To check our current eligibility level go to www.lincolnshire.gov.uk/supportingindependence or contact the Customer Service Centre on 01522 782155.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

You’re in charge continued Personal budgets We have now introduced personal budgets across the whole of Lincolnshire for all eligible users of social care services following assessment. They bring flexibility and transparency of funding to the provision of social care services. A personal budget is an amount of money that is allocated according to your needs, to be spent on services of your choice. At the time of going to press (November 2013) in Lincolnshire, you can choose to receive parts of your personal budget, or your entire personal budget, in various ways: • a Direct Payment (DP) – Lincolnshire County Council pays you an amount of money. The money can then be

spent on solutions and services of your choice to meet your eligible social care needs, and you are in control of this money; • If someone is not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in their best interest it can be paid to a person who is suitable through a third party agreement. • A Managed Budget - you know how much money is available to you and you still have choice and control to choose but Lincolnshire County Council will arrange and pay for your support on your behalf.

Direct Payments Direct Payments are financial payments made to people who have been assessed as eligible to receive support from Lincolnshire County Council. We can make a Direct Payment to most people who need our support, including: • people who have been assessed as needing community care services (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs; • carers over 16 for carer’s services; and • parents of disabled children, for children’s services. Penderels Lincolnshire Aims to assist people with all aspects of independent living. Haverholme Priory Offices, Haverholme Park, Haverholme Ewerby, Sleaford NG34 9PF Tel: 0845 6060331 Fax: 01522 529 888 Email: lincolnshire@penderelstrust.org.uk

Why would I want Direct Payments? Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs. Another option is for us to source a portion of the care/support needs through services commissioned directly by Lincolnshire County Council and also provide a Direct Payment to arrange those remaining services that you wish to have more control over. What can Direct Payments be used for? If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose to employ someone directly, to buy services from an

independent or voluntary sector provider or purchase equipment to help live more independently. With Direct Payments, people or agencies employed are accountable to you and not to Lincolnshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life. It is important that your plans meet your assessed needs. Therefore, provided the money is used lawfully, and eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money can be spent on. However, there are certain items on which these payments cannot be spent, for instance: • on services that should be provided by Health; and • on routine living expenditures: utility and household bills for instance. Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break.

What do I do next? If you are interested in Direct Payments and are currently receiving social care support from Lincolnshire County Council, please contact your local social care team for more information. If you don’t already have services provided by us there is a lot of support available to advise and assist you with Direct Payments. Lincolnshire County Council’s Direct Payments team can give you more information or answer any queries you might have. You can call them on 0845 034 9569 or email them at directpayments@ lincolnshire.gov.uk

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

What care is available? This section is about the guidance, support and care that we can provide. It describes all parts of the social care process, from someone who might be leaving hospital, worried about how they are going to cope at home, to advice about specialist care for someone who might have

very complex needs but wants to stay at home. Some of these sections may not be relevant to you, others may be of more interest. Feel free to go straight to the section that interests you, or browse through the whole section to give yourself a full flavour of the support available.

Help after leaving hospital Adult Care and the NHS in Lincolnshire work closely together to ensure that if you are a hospital patient, you are discharged safely and are able to return to home life as quickly as possible. Our staff are available to help with information and advice when you are ready to leave hospital. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. A social care worker will come and speak to you to arrange an assessment which can either be done whilst you are still in hospital, or once you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made.

A relative, carer or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital. If you are a carer, you may also need help and support and should also be offered an assessment. We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning. For further advice and information, go online to www.mychoicemycare.org.uk or call our Customer Services team on 01522 782155.

Reablement What is reablement and how can it help you? Reablement is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, following a spell in hospital or problems at home. After events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised approach – the kind of support given is tailored to your individual needs. It focuses as much on your emotional and social needs as on your medical needs. Reablement provides support for a short time to help you become as independent as possible. You may need support with aspects of day to day living such as: • Personal care • Preparing meals • Shopping • Teaching and practicing exercises • Ensuring a safe home environment • Finding practical solutions to support your independence.

Lincoln Cathedral

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What care is available? continued Reablement continued • Promoting community activity and social integration • Supporting you in your own home • Keeping and improving your independence and safety in areas of daily life • Improve your quality of life • Reduce the need for ongoing care and support How does the reablement service work? Following a referral to the service, a member of the reablement team will visit you to discuss your needs. A member of the team will be your ‘Key Worker’ who will be your contact throughout your reablement journey. Together we will agree what goals we are working to achieve. Your goals are written down in a reablement care

plan. Reablement support will take place in your own home. Your key worker will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service. What happens when your reablement ends? At the end of reablement your key worker will assess your ongoing needs. If you still need continued support we will discuss this with you and if appropriate, refer you for an Adult Care Assessment. You may contact us to request an assessment of your needs by calling the Customer Service Centre team 01522 782155 or by email to customerservices@ lincolnshire.gov.uk.

Assessment If you have been through a period of reablement, and require ongoing support, we will work with you to assess your needs. Even if you haven’t been through the reablement process we can provide you with an assessment. An assessment is simply a discussion with you that will help us understand what help and support you might need coping with life on a day to day basis and living independently in your own home. Where does it take place? It usually involves a chat over the phone, or in your own home and we’re very happy if you have a friend, relative or carer with you. If you are in hospital, we’ll come and talk to you before you are discharged to see about any help you might need in the home whilst you are recovering. The assessment is a two way conversation. We’ll ask you to tell us something about yourself and you can tell us how you think we can help and support you. We might also ask the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. We will also take account of the needs of your family or carer and assess them separately if they ask us to. Remember we are only coming to see you to understand how you are coping day to day and how we might help to improve your quality of life. How quickly will this happen? If your situation is very urgent and you are in a crisis or at serious risk of harm, we will aim to see you within

24 hours. If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other circumstances it will be within 28 days of you asking for the assessment. What about confidentiality? We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with anybody else involved in your care with your permission - other than in exceptional circumstances where the law says we must show it to someone else. Will I be able to get help? After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation. There may be a charge for services; the amount will depend on your capital and income. We will always give you full information before a service is provided. If you are eligible for help from Adult Care we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will still give you information and advice on other services that are available to help you to continue to live independently and to maintain your quality of life. If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you and if you are still not happy you can get in touch with us to make a comment, suggestion or complaint.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Living at home There are many different forms of support that can enable you to remain in your home for as long as possible ranging from equipment to people who can come in to support you in your own home. Starting with First Contact below, there are many ways in which you can

help yourself if you are living at home. Be it accessing the support you need directly yourself on www.mychoicemycare.org.uk or through the First Contact checklist and contacts below.

First Contact If you are aged 60 and over you can now get in touch with a range of essential services through one point of contact to help you to stay safe and well in your own home. The First Contact service, which is run in partnership by a range of organisations across Lincolnshire, works by encouraging people to complete a checklist in a First Contact leaflet. The checklist addresses issues such as fire and community safety, personal care, housing, heating, falls prevention, money and benefit entitlements, transport, social isolation, home care and caring for others. Organisations that provide help through First Contact include:

• Adult Care • Lincolnshire Fire and Rescue • District Council housing teams • Age UK • Lincolnshire Police • The Pension Service • Volunteer centres. First Contact leaflets are widely available in the community from places such as libraries, local Community Access Points and GP surgeries. Alternatively, to request a leaflet or to find out more about the First Contact service you can visit the website at www.firstcontact.org.uk or phone First Contact on 01522 782172.

The following questions are from the First Contact leaflet; why not use them to assess yourself before getting in touch? Y N

Y N

1. Do you have a working smoke alarm on each floor of your home and know what to do in case of fire?

9. Would you like information on becoming a volunteer and being more involved in your local community?

2. Do you have any repairs that need doing to your home or any other housing needs not mentioned on the form?

10. Would you like advice on domestic help available such as cleaning, gardening, shopping and prescription collection?

3. Do you ever find it difficult getting around the house, getting in and out of bed, washing yourself or getting up and down stairs?

5. Are you worried about having a fall and/or have you fallen recently?

11. If someone looks after you in an unpaid capacity or you look after another person you are entitled to a Carers Assessment. Are you interested in receiving further information about the assessment process and the support available for unpaid carers in Lincolnshire?

6. Would you like advice on crime reduction and personal/home safety?

12. Do you want to lead a healthier and more active lifestyle?

7. Would you like advice on money and benefits that you may be entitled to?

13. Would you like information about local luncheon clubs, social or activity groups?

4. Are you able to keep your home warm?

8. Would you like to receive information about local transport in your area?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued A Guide to TeleCare in Lincolnshire What is TeleCare? TeleCare is a service that helps people to remain independent and feel safer in their own home. TeleCare helps reassure an individual that if they do need help, a member of their family, a carer or the emergency services will be contacted. TeleCare can be used to support older people, those with long term conditions, disabilities or mental health worries. TeleCare can tell when there is an emergency in someone’s home and when they need assistance. TeleCare uses a range of sensors either worn by the individual or placed in their home that can alert the local monitoring centre 24 hours a day.

Who can TeleCare help? TeleCare can help people who: • are at risk of falls; • are vulnerable due to reduced mobility or a disability; • have a carer who may need support; • have memory problems including dementia; • have long term health conditions such as epilepsy; • have a learning disability and want to be more independent; • are starting to leave their home at inappropriate times; or • have recently been discharged from hospital.

Case study - Derek’s story Derek has a sensory impairment - he was born profoundly deaf and struggles communicating with others to make his needs known. He uses an interpreter for all communication. Derek’s social worker worked in partnership with him and his deaf support worker to help achieve goals and outcomes to maximise his potential to remain living in the community independently. Derek was referred for TeleCare equipment, not knowing a lot about the service he didn’t know what to expect but knew he wanted to continue to live in ‘his home’. He described himself as being frightened all the time, afraid of the dark and anything happening, i.e. a stranger getting into his home, not being aware if there was a fire, nobody knowing if he had fallen and being alone often day and night. His disability now seemed to compound further problems which seemed to prevent him from living alone. TeleCare services appeared to be a positive way forward to enable Derek to embrace the many challenges knowing

the future appeared a scary prospect. He couldn’t understand how the TeleCare service would work but was open to any suggestions. TeleCare equipment such as a pendant on a wrist band so that he can move about his home and garden and still be able to call in an emergency, and know help is always at hand was installed. Derek has also benefited with a falls detector which automatically calls the lifeline service and knows if Derek has fallen or is lying on the floor. Derek says, ‘TeleCare has literally changed my life, it is the equipment for the 21st century, I wish I had known about this sooner. ‘TeleCare equipment has made me feel safe and confident and I now have the freedom to live independently, knowing at the touch of a button I can get help quickly. I feel safe and comfortable living on my own and my extended family and friends know I am safe which gives them peace of mind.’

What is TeleHealth Lincolnshire? Having your health measurements taken can be stressful and sometimes hard to organise. We also know that you will want to help yourself get as well as possible. Sometimes people forgot to take medication which can really affect their health so a reminder can be really useful. It helps to show your health professional your health measurements between visits.

Telehealth uses technology to provide services that assist in the management of long term health conditions, including Chronic Obstructive Pulmonary Disease (COPD), Chronic Heart Failure (CHF), Diabetes and Epilepsy. Telehealth enables you to have more control over your own health.

Who can use TeleHealth? All health advisers or social care practitioners can easily get TeleHealth if you believe it might help you. If you do not have the equipment to help you take the

measurements we may be able to loan it to you. Please ask your health or social care practitioner to find out more.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Living at home continued How does TeleHealth work? Your nurse or doctor will agree how Telehealth can help you. At the agreed time the system called Flo will send a text to your mobile phone with details of any action you need to take. If you need to provide readings you will send a reply to Flo (for example blood pressure or sugar

levels). Flo will let you know if any further action is required. Your doctor or nurse can see the information you send to Flo - but they will not check every reading. This system is designed to help you improve your health.

How will this help me? • It saves you having to make arrangements to visit the nurse/doctor’s surgery just for readings to be taken. • It allows you to take readings when you are ready and comfortable. • It doesn’t matter if you are at home. Staying with family, working or on holiday - you can still get a reminder and send a text to Flo.

• Flo will remind you of actions you need to take. • Flo will record all the details so when you next see your health adviser they can see how you have been managing your health.

How does Flo help health specialists? Your health specialist - usually a nurse or doctor, wants to know you are getting better and that in between seeing them you are following their advice and it’s helping you.

Sometimes it’s hard for patients to get into a surgery, so if your nurse or doctor can see reports from Flo regularly, it helps them know you are taking care of yourself.

How to get in touch Contact your own health or social care professional to see if Flo can help you. Or contact the TeleCare team for general information.

Tel: 01522 554040 Web: www.lincstelecare.co.uk

Integrated Community Equipment Service (ICES) In addition to other services that enable you to stay at home, we have an Integrated Community Equipment Service (ICES) which provides short and long term loans of equipment, ranging from simple walking aids, through to larger and more complex items such as pressure relieving mattresses and hoists. Equipment may also be designed to help you or to assist carers with the safer delivery of care. The service can also include installation, servicing and maintenance depending on the type of equipment specified. Assessments of your equipment needs and the ordering of items are carried out by practitioners such as occupational therapists, social workers, physiotherapists, nurses or other health/social care professionals. Common items of equipment are held within a central warehouse. We have a targeted delivery timescale to deliver the equipment to the service user within five working days after the order is placed. Technicians are trained to unpack and remove any transit packaging to enable the item to be

used. Occasionally, complex equipment may require setting up and the health or social care professional will provide some training and demonstrate to the service user and carer how to use the equipment. As the service is a loan service there are facilities in place to return ‘no longer’ required items. To arrange return of items please call 0845 121 2031 to speak to someone who can help you. Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst every effort is made to collect items within 10 full working days after the request is logged, priority is given to deliveries. Lincolnshire’s ICES service is a partnership between the County Council and also involves the following partners - NHS Lincolnshire (Primary Care Trust), Lincolnshire Partnership NHS Foundation Trust and the United Lincolnshire Hospital Trust.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued Adapting your home Lincolnshire Home Improvement Agency is an awardwinning local charity which helps older people and people with disabilities to live independently and safely in their own homes. The service helps to ensure your home is accessible, secure and comfortable. You may find your mobility decreasing or be having trouble maintaining your property and the Agency may be able to help you

to improve security, ease of access and undertake repairs and improvements. If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your district council. Our occupational therapy service will be able to provide you with more information - Tel: 01522 782155.

We also have Smart Care clinics which can offer you a friendly equipment assessment and advice service. For more information please contact the Customer Service Centre on 01522 782155. Major alterations such as fitting a downstairs bathroom or widening doorways could be paid for with a Disabled Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

Getting help in your home You may need some more help to live at home independently. Care and support providers can offer a range of different services which may include: • Home care - help with personal care such as washing and dressing; • Ready-made meals - usually supplied frozen to reheat yourself; • Day services - available in care homes or community centres; • Respite care - residential care or care provided in your own home to give you or your carer a break; • Housing adaptations - we can provide information about equipment and adaptations to make it easier for you to continue to live in your own home; • Direct Payments - this scheme allows you to buy in the care you need for daily independent living; • Supported housing or Extra Care housing - provided by your district or borough council and the independent sector.

Preparing meals Community Meals, often known as ‘meals on wheels’, can help ensure that people receive proper nutrition on a daily basis, whatever their circumstances. If you are aged 18 and over and unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You made need this service due to a permanent situation such as sight loss, a physical or learning disability, illness or a temporary situation such as recovering after a stay in hospital, to help you maintain your independence and quality of life. A Country Kitchen is a meals on wheels service that provides hot, healthy and nutritious food to your door every day. They already provide meals for Age UK and can provide them for people who need them in the Spalding and South Holland area. The Lincolnshire Kitchen is a meals on wheels service that also provides locally sourced hot food and even a sandwich supper to your door in the North Kesteven area.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Living at home continued Getting help in your home Useful contacts A Country Kitchen (Sleaford, Spalding, Holbeach, Boston, Long Sutton, Sutton Bridge, Kings Lynn and surrounding villages) Minerva House, University of Lincoln Holbeach Campus, Holbeach Technology Park, Park Road, Holbeach PE12 7PT Tel: 01406 425242 6.30am - 11am or Mobile: 07979 500162 anytime The Lincolnshire Kitchen Sleaford Road, Nocton Heath, Lincoln LN4 2AN Tel: 01522 811299 or 07823 887236 www.thelincolnshirekitchen.co.uk If you or the person you care for find it difficult to get to the supermarket, Wiltshire Farm Foods offer a range of 250 frozen meals and desserts, developed by their team to give you a well balanced, nutritious daily diet. Their meals can be cooked in a few minutes from the freezer in your microwave or oven making it easier for you to enjoy meals. Wiltshire Farm Foods Lincoln House, Gibson Road, Caenby Corner Estate, Hemswell Cliff, Lincs DN21 9QT Phone: 01427 666130 www.wiltshirefarmfoods.com Home care Home care is practical help with your personal care which can be provided in your own home, to enable you to remain independent for as long as possible and improve your quality of life. This is usually help with day to day personal tasks, which could include getting up, dressing, and washing, going to bed or help with eating. The service may also be able to help you to contact other

agencies who can assist you with other special needs which have been identified in your support plan. This may include laundry, shopping, household chores, preparing meals or collecting a pension. If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental illness, then Adult Care can arrange for help at home. The amount and type of support you receive each week depends upon what you and the carer decide following an assessment of your needs. Regardless of whether you are paying for your own care or not, you have freedom of choice of who you choose. Please note that home care services are chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your home care services. Figures mentioned here may change over the life of this Directory. For further help and information, call this Directory’s independent helpline: 0800 389 2077. You can see a list of Lincolnshire’s care and support providers on page 21.

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued Help in your home with maintenance and gardening If you can’t afford the cost of repairs and improvements, the Lincolnshire Home Improvement Agency (LHIA) will help you to look at other options. They may be able to help you source the funding for the work, which may include a grant from a charitable foundation or local authority, an insurance claim, a loan or a lifetime mortgage (often known as ‘equity release’). Gardening and Handyman Scheme (Lincoln area) – If you are aged 50 and over and need help with gardening and maintenance of your property then contact Age UK Lincoln’s Handy Help Service. They can give you information about local tradesmen who may be able to help you. They also provide a minor repair service, for example help with fitting door bells, locks and safety devices, replace light bulbs, smoke alarm batteries etc. There is an hourly charge for this service. Handy Person Scheme – Lincolnshire Home Improvement Agency offers a handy person scheme to tackle small jobs in the home for older people and those with a disability, across the county. This could be anything as small minor plumbing jobs or fitting a grab rail or banister to offer extra support for the mobility impaired. They may be able to offer assistance with costs depending on individual circumstances.

Housing Options Advice Scheme – Sometimes homes can be adapted to improve access and security, but other times it simply isn’t possible due to either the changing circumstances of the resident or the property itself. In this case, the LHIA can advise on finding alternative accommodation with superior accessibility and security and will help you make a reasoned decision about whether moving home may be the best option to retain your independence. Trusted Tradesman Scheme – It’s important to have trustworthy and reputable people working on your home. Lincolnshire Home Improvement Agency runs a trusted tradesman scheme where every member is vetted to ensure they operate in a legal, decent, honest and fair way. They share their information with the Police and Lincolnshire Trading Standards. For more information about the Home Improvement Agency, home adaptations and improvements, or choosing a tradesman, call their friendly team on 01522 516300 or email info@lincshia.org.

Personal Care Personal PersonalCare Care Service Service Service Care Services Care CareServices Services Our Personal Care Service provides people with care and support to enable them to maintain Our Personal Care Services to enable enable them them to to maintain maintain Our Personal Care Serviceprovides provides people people with with care care and and support support to independent lives at home with dignity and respect. independent lives at home with dignity and respect. independent lives at home with dignity and respect.

Personal Care Service Our services includes: oral hygiene

• Dressing and undressing • Washing, bathing, shaving andoral oralhygiene hygiene • Toileting and continence care • Getting in or out of bed Care Services • Eating and drinking Assisting withsupport medication Our Personal Care Service provides people• with care and to enable them to maintain • Sitting Services including stays independent lives at home withovernight dignity and respect. We provide a high quality services which is ﬂexible and tailored to meet individual’s needs oral hygiene

For further information please contact the Care Services Team on 01522 696000 or email jon.carr@ageuklincoln.org.uk

Other Services include: Sitting Service • Hospital Discharge • Lifestyle Service • Help in the Home Domestic Support • Gardening Handyman Service • Lifestyle & Key Safes • Volunteering • Park Street Activity Centre • Information & Advice Insurance • Eccleshare & Ruckland Court Social Outreach Centres • First Contact • Carers Support Services For more information about the services we provide contact us on 01522 696000 or visit www.ageuk.org/lincoln

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Home care checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or personal budget are able to choose their own worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

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Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

How can you contact the agency in an emergency or outside office hours?

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How hard or easy would it be to make a complaint and how are things then put right?

1 2 3

How long has the agency been operating?

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How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? Can you choose the carer looking after you?

1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this. What training or support does the agency give to its workers?

1 2 3

Notes:

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers

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1-2-1 COMMUnITY CARE Skegness Tel: 01754 763037

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ABBEYGATE COMMUnITY CARE Crowland Tel: 01733 211429 Advert page 75 ACE HOMECARE Lincoln Tel: 01522 839512

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AGE UK LInCOLn Lincoln Tel: 01522 696000 Advert page 19 D PD MH SI YA

CARE FIRST Horncastle Tel: 01507 524379

ALLIED HEALTHCARE GROUP Lincoln Tel: 01522 753290 OP D PD LDA MH SI YA AD

CAREWATCH (LInCOLn) Lincoln Tel: 01522 544580

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CAYTHORPE HOMECARE SERVICES Grantham Tel: 01476 514492

AMBASSADOR HOMECARE LIMITED Lincoln Tel: 01522 528455 AMBITIOnS PERSOnnEL CARE Lincoln Tel: 01522 546643

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An DARACH CARE Swinderby Tel: 01522 869008

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AUTISM CARE COMMUnITY SERVICES Lincoln Tel: 01526 322444 AYO-LAYO CARE SERVICES Lincoln Tel: 0800 002 9897

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BEECHES, THE Louth Tel: 01507 603862

BLUEBIRD CARE (PETERBOROUGH & RUTLAnD) Stamford Tel: 01780 480881 OP D PD SI YA BLUEBIRD CARE LInCOLn Lincoln Tel: 01522 538656

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BOULTHAM PARK Lincoln Tel: 01507 478482

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BOURnE (MEnCAP HOUSInG AnD SUPPORT) Bourne Tel: 01778 423726

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CHARISMA SERVICES Grantham Tel: 07791 238742

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CLARRIOTS HOME CARE LTD Manby Tel: 01507 328390

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COMMUnITY OPTIOnS North Hykeham Tel: 0845 004 2323

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COMMUnITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482

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CORnWARD LIMITED Lincoln Tel: 01522 788215

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COUnTRY COURT HOMECARE SERVICES Deeping St James Tel: 01778 348663 OP D PD LDA MH SI YA COUnTY CARE HOMECARE SERVICES LTD l Louth Tel: 01507 617744 OP D PD SI YA CRAEGMOOR SUPPORTInG YOU In LInCOLnSHIRE Market Rasen Tel: 01472 852282 OP PD LDA MH YA DIMEnSIOnS LInCOLn DOMICILIARY CARE OFFICE Lincoln Tel: 0845 160 1860 LDA DIRECT PERSOnnEL AGEnCY LTD Spalding Tel: 01775 630411 OP D PD LDA MH SI YA Advert page 22

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

D PA Direct Personnel Agency Ltd. provide nurses and healthcare assistants across Lincolnshire and North Cambridgeshire. Specialist trained staff work within the differing areas of our care provision.

• Temporary cover to Nursing an d Re si dential Home s. • Community Domiciliary Care • Support ed Li vi ng • Working with physical and learning disabilities • Palliative Care • Respite Cover • Live in Care • Dementia Care

Our Person Centered service ensures our clients are in charge of their care and are involved with the planning and the way their care is delivered. We strive to maintain a high level of service through training and the dedication of our staff.

“Your Local care provider on duty 24 hours a day, Every Day!” Telephone: 01775 630411

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DPA Ltd is registered with companies house and the Care Quality Commission.

Care and support providers continued

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DiSABiLity LinCoLnShire Lincoln Tel: 01522 546516

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LiBertAS Theddlethorpe Tel: 01507 338584

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LinCoLn (meGACAre LimiteD) homeCAre DCA OP D PD LDA MH SI YA AD Lincoln Tel: 01522 705607

FoxBy hiLL CAre home Gainsborough Tel: 01427 611231

LinCoLn (meGACAre LimiteD) nUrSinG AGenCy OP D PD LDA MH SI YA AD Lincoln Tel: 01522 782155

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LinCoLnShire CoUnty CoUnCiL SLeAForD SoUth weSt op Sleaford Tel: 01522 554936

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LinCoLnShire DomiCiLiAry CAre BrAnCh OP PD LDA MH SI YA Bourne Tel: 01778 424241

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LinCoLnShire SoCiAL SerViCeS (hornCAStLe) OP D PD MH SI YA Horncastle Tel: 01522 554644

home From home CAre LtD North Hykeham Tel: 0845 004 2323 home inSteAD Senior CAre Bourne Tel: 01778 243100 Long Sutton Tel: 01406 364020

LinCoLnShire CoUnty CoUnCiL CUStomer SerViCe Centre Lincoln Tel: 01522 782155

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LinCoLnShire SoCiAL SerViCeS LD (BoSton) Boston Tel: 01522 782155

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LinCoLnShire SoCiAL SerViCeS LD (GAinSBoroUGh) Gainsborough Tel: 01522 782155

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Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Gilder Care Limited

Country Support ltd We are a bespoke company providing a professional service to cater for people’s needs within the community. All our staff are fully trained to a high standard. All of our staff are DBS approved and medication trained. We specialize in supporting all age groups with varying abilities for example people that use wheelchairs, stroke victims, the elderly and learning disabilities etc We work in different areas of Lincolnshire which are Horncastle, Sutton-on-Sea, Spilsby, Mablethorpe and surrounding areas.

Our ServiceS incLuDe: • Shopping • Medication • cleaning • cooking • Theatre • Outings • church • Hobbies • companionship • All social activities ...and many more Sarah Smalley: 01507 523926 Debbie Pollard: 01507 440941 / 07704 212851 Tina Miles: 01754 830411 / 07542 122024 Julie Williams: 01507 451831

Gilder Care was founded in 2010 to enable the people that we support to live in their own homes and to be as independent as they possibly can, by supporting them with personal care and practical assistance in a safe environment that is free from discrimination and with awareness of cultural, religious and ethnic requirements and lifestyle preferences. At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly. Your peace of mind is our priority.

Individuality is everything

> PERSONAL CARE > NUTRITIONAL CARE > PRACTICAL CARE > SOCIAL CARE > FINANCIAL CARE

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: info@gildercare.co.uk or telephone: 01476 978077 www.gildercare.co.uk

Spalding

care and support providers continued LincoLnShire SociaL ServiceS LD (LincoLn WeSt) Lincoln Tel: 01522 782155 LincoLnShire SociaL ServiceS LD (LoUth) Louth Tel: 01522 782155 Linkage commUnity trUSt, commUnity SUpport ServiceS Mablethorpe Tel: 01507 478482 LittLe BrockLeSBy home care Grimsby Tel: 01469 569959

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making Space LincoLnShire DomiciLiary care Service Saxilby Tel: 01522 704250

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mearS care Lincoln Tel: 01522 569779

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mencap – peterBoroUgh DomiciLiary care agency Bourne Tel: 01778 423726

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minSter coUrt LimiteD Lincoln Tel: 01522 521212

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers continued NAmroN CAre ProVider Ltd Lincoln Tel: 01522 804029

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NAVigAtioN SUPPort & CAre SerViCeS Ltd OP D PD LDA MH SI YA Lincoln Tel: 01522 539626

SoUtHerNwood HoUSe Spalding Tel: 01775 760563 Advert page 74 OP D PD YA SUe ryder Lincoln Tel: 01522 525578 SUNNy View Home CAre Skegness Tel: 01754 762795

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NPSL trAdiNg AS ALLied HeALtHCAre Gainsborough Tel: 01427 679664 OP D PD LDA MH SI YA AD Grantham Tel: 01707 254503 OP D PD LDA MH SI Spalding Tel: 01775 723210 OP D PD LDA MH SI YA AD

SUttoN Lodge Home SUPPort Mablethorpe Tel: 01507 441800

oLSeN CoUrt (CArewAtCH) Lincoln Tel: 01522 544580

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tHerA eASt Grantham Tel: 0300 303 1253

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oNe to oNe HomeCAre (UK) Limited OP D PD LDA SI YA Gainsborough Tel: 01427 668885

tHerA eASt ANgLiA Grantham Tel: 0300 303 1281

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PreStige NUrSiNg (SLeAford) OP D PD LDA MH SI YA AD Sleaford Tel: 01529 414818

tHerA eASt midLANdS Grantham Tel: 0300 303 1282

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tHerA NortH Grantham Tel: 0300 303 1283

LDA

tHerA SoUtH weSt Grantham Tel: 0300 303 1254

LDA

tHerA weSt Grantham Tel: 0300 303 1284

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PUreLy CAre Norwich Tel: 01603 407707

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QU’APPeLLe CAre Home Bourne Tel: 01778 422932

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royAL meNCAP SoCiety Spalding Tel: 01205 359011 SAgA HomeCAre Gainsborough Tel: 01427 679664 Grantham Tel: 01707 254503 Spalding Tel: 01775 723210

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OP D PD LDA MH SI YA AD OP D PD LDA MH SI OP D PD LDA MH SI YA AD

SCoPe iNCLUSioN LiNCoLNSHire Louth Tel: 01507 617779 SeLeCt CAre Collyweston Tel: 01780 444443

SeNSe eASt - tHe HAmmoNd CeNtre Nettleham Tel: 01522 595777 SerViCe ANd CAre UK Ltd Boston Tel: 01205 393160 SeVACAre Lincoln Tel: 01522 525000

PD LDA SI YA

PD LDA SI OP D PD SI YA

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VoyAge (dCA) (LiNCS) Sleaford Tel: 01529 488996

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VoyAge 1 Limited Market Deeping Tel: 01778 342091 OP D PD LDA MH SI YA wALNUt CAre At Home l Boston Tel: 01205 280101

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witHAm VALLey CAre groUP dCA Norton Disney Tel: 01522 789776

LDA

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Do you look after someone? We’re here to look after you The Lincolnshire Carers and Young Carers Partnership are here to support unpaid carers across Lincolnshire in their caring role. If you are an unpaid carer living in Lincolnshire there are seven important things you should know about:

content, it aims to inform and entertain carers across Lincolnshire. Created and edited by a group of carers who meet monthly, it is a great way to keep in touch with carers’ issues and be linked into the Carers’ Partnership. You can send in your stories and experiences too.

A cuppa and a chat, a Carer’s Assessment It can be difficult to recognise yourself as a carer; you might think you’re just being a good friend, neighbour or spouse and are ‘just doing your job’. But in reality, being a carer can be difficult and lonely at times, and so a good place to start is with a Carers Assessment. This is an opportunity to share your feelings/experience as a carer with a dedicated person who can help you to guide you towards the help and support you are entitled to.

Carers’ Support Groups and Carers’ Partnerships Many support groups, carer organisations and charities are working to support carers in Lincolnshire? The Lincolnshire Carers’ and Young Carers’ Partnerships work together with organisations and carers to improve services and support in the County.

Carer’s Emergency Plan What would happen to your loved one if you were unable to care? Your free Emergency Plan is created by you and provides detailed instruction for others to follow in an emergency situation, giving you peace of mind. Carer’s Information Pack This is an excellent information source on many subjects relevant to carers, a Carers Journal to record your interactions with professionals. Carer’s newsletter This bi-monthly newsletter is full of carers’ experiences, stories, news and events. Including advice and fun

Carer Champions Lincolnshire has many Carer Champions who are helping to guide carers to the right support, and are raising awareness of carers. Together we’re shaping training and education for carers and staff. Be part of a ‘Community That Cares’ Anyone can join the Lincolnshire Carers and Young Carers Partnership and be involved as little or as much as you wish. If you would like to find out more about the partnership, please contact us on: Lincolnshire Carers’ and Young Carers’ Partnership Ltd Commerce House, Outer Circle Road, Lincoln LN2 4HY Tel: 01522 846911 Email: info@lincscarerspartnership.net

Find more information to support you on the carers’ pages on: www.mychoicemycare.org.uk Carers Connect - Are You An Unpaid Carer? Most of us don’t think of ourselves as carers, we’re just looking after of our family or friend. A carer is someone who spends a proportion of their life providing unpaid support to a family member, a partner, a relative or friend who has an illness or frailty. We are commissioned by Lincolnshire county Council to provide you with emotional and practical support. We carry out face-to-face carers assessments. carers emergency response plans, and offering education, employment, learning and leisure opportunities.

Supporting carer groups across the county to promote mutual support, social contact and access to services. Following a carers assessment, we can help you access a carers personal budget which could be used towards a short break. We provide specialist benefit advice to carers across Lincolnshire ensuring you and the person you care for are getting the right amount of benefits.

We support unpaid carers across the county by:

Carers Connect 23 Sixfield Close, Skellingthorpe Road, Lincoln LN6 0EJ Phone: 01522 812830 • Email: info@carersconnect.net

What can the Carers Team do for me? We recognise that caring can have a major impact on your life and having help and support throughout can make your caring role easier. The Team is made up of a range of dedicated support workers who will endeavour to help and

support you through the challenges you face as a carer. Tel: 01522 782224 (8am – 6pm, Monday – Friday) Tel: 01522 782333 (6pm – 8am including weekends) E-Mail: carers_team@lincolnshire.gov.uk Customer Service Centre, Waterside South , Lincoln LN5 7JN

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Getting out and about We know that life is not easy when you are stuck at home all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and socialising with friends can make all the difference.

Day opportunities and day care Day opportunities By ‘day opportunities’ we mean the things or activities people may want to do during the day. This covers all opportunities for people whether it be in the day, evening or at the weekend. We used to call this day services and/or day care. We want you to have more choice and control about what you do during the day. Personalisation will enable you to make such choices and control the services you choose to receive. Whilst the list below focuses on traditional buildingsbased day centres, you may prefer support to do things in your community. You are able to use your personal budget to buy support directly from a care and support provider and helps you to do the things you most enjoy. We may be able to help you to develop such opportunities and tell you what alternatives may be available in your area. Day care is a popular service offered to people who need some help with personal or practical care and are unable to get out and about by themselves. Day care is usually available in a resource centre, community building or a residential home and offers more support than an ordinary day centre can provide. Professional caring staff can support you with personal care, such as going to the toilet, reminding you to take medication or help with washing or bathing. You may also be able to have a hot meal and drinks during the day and a chance to socialise and to take part in a number of activities. Day opportunities often provide valuable help in sustaining independence for people. They are provided in a variety of locations including care homes, specially adapted premises and purpose built centres or in the community.

These services aim to help you retain independence in your own home, live healthily and sometimes give a break to a carer or family member who is helping to support you. Some services may be specialised, catering for example for people with dementia, or other high dependency needs. In all cases, good day services should provide a stimulating environment able to address individual needs, including physical or mental frailty and still be met through a personal budget. To find out more about whether a direct payment could help you access these services there is more information on page 21. Access to day opportunities may be arranged privately in many cases by approaching the service provider directly. Some providers will tailor the support to meet your needs if you want to do something more suited to you as an individual. You may also contact us to request an assessment of your needs by phone on 01522 782155 or by email to customerservices@lincolnshire.gov.uk. The kind of day services we might arrange will depend on your needs. Priority is given to those whose independence is most at risk. We are currently working with service providers, micro providers and personal assistants to develop day activities. Please note that day opportunities services are chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. Figures mentioned here may change over the life of this Directory.

Day care and Day Centres ABBEYGATE REST HOME Crowland Tel: 01733 211429 ADDERLEY HOUSE LTD Spalding Tel: 01406 364918

Advert page 75 OP D PD LDA MH SI YA AD OP

ADULTS SUPPORTInG ADULTS Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA

AGE UK BOSTOn & SOUTH HOLLAnD Boston Tel: 01205 364161

AGE UK KESTEVEn Sleaford Tel: 01529 302843

AGE UK LInCOLn Lincoln Tel: 01522 696000

Advert page 19 D PD MH SI YA

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

day care and day centres continued Age UK SpAlding diStrict Spalding Tel: 01775 720305

Advert page 28 OP

AShridge Boston Tel: 01205 366922

OP LDA

BAlderton reSoUrce centre Newark Tel: 01636 687444

BecKfield hoUSe reSidentiAl home Heighington Tel: 01522 790314 BernAdette hoUSe Lincoln Tel: 01522 521926

OP D

Advert page 64 OP D

Bert Boyden centre Immingham Tel: 01469 520000 BlAir hoUSe Sleaford Tel: 01526 860432 Blenheim cAre centre Gainsborough Tel: 01427 668175

Price of Dementia Care (£8.00 per hour)

• • • •

Spa Bath Hairdresser/Beautician Chiropodist Entertainment

OP D

five BellS reSidentiAl cAre home Folkingham Tel: 01529 497412

OP D PD

forget me not dAy centre Grantham Tel: 01476 594533

OP D MH

fotherBy hoUSe Louth Tel: 01507 607237

foxBy coUrt Gainsborough Tel: 01427 613376 OP Advert inside front cover

LDA

foxBy hill cAre home Gainsborough Tel: 01427 611231

OP D

glentworth hoUSe Gainsborough Tel: 01427 668678

LDA MH

Outings Daily Activities Transport Freshly cooked food

Dementia Day Care is also provided to meet individual needs with trained staff in a quiet environment with a secure garden area. 1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 • email lizwalmsley@ageukspalding.co.uk or visit www.ageuk.org.uk/spaldingdistrict

OP D PD MH

OP PD

OP D

Age UK Spalding District

eliot hoUSe Gainsborough Tel: 01427 617545

field hoUSe Spalding Tel: 01406 423257

OP LDA YA

• • • •

Advert inside front cover OP

D LDA

Day Care in a purpose built modern building providing friendly, professional care to local elderly people Price of Day Care: £22.40 (a day)

digBy coUrt Bourne Tel: 01778 422035

Advert inside front cover OP PD LDA MH

Age UK Spalding District Services are

cree centre (grAnthAm & diStrict mencAp) Grantham Tel: 01476 566050 LDA

ermine hoUSe Lincoln Tel: 01522 529093

Advert page 64 OP D

cASterton hoUSe reSt home Stamford Tel: 01780 482525

Advert inside front cover OP D

BrAntley mAnor cAre home Lincoln Tel: 01522 543866

cApricorn cottAge Holbeach Tel: 01406 425067

cottAge reSidentiAl home, the Nocton Tel: 01526 320887

ereSBy hAll Spilsby Tel: 01790 752495

cAnwicK coUrt cAre centre Lincoln Tel: 01522 544595

Advert page 61 OP D

BrAmhAll reSidentiAl home Tattershall Tel: 01526 342632

cAmphill commUnitieS Sleaford Tel: 01263 860305

cAythorpe reSidentiAl home Caythorpe Tel: 01400 272552

grAnthAm And diStrict mencAp Grantham Tel: 01476 567485

LDA

greenAcreS cAre home Caistor Tel: 01472 851989

greenAcreS cAre home Heckington Tel: 01529 460935

grenoBle reSt home Spalding Tel: 01775 722447

OP D

groSvenor hoUSe Gainsborough Tel: 01427 616950

OP D PD

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and Day Centres continued GROVE, THE Horncastle Tel: 01522 500710

HADLEIGH CARE Immingham Tel: 01469 572 HARTSHOLME HOUSE Lincoln Tel: 01522 810524

OP D

Advert Inside Front Cover OP D

HEATH FARM Scopwick Tel: 01526 322444

LDA

nORTH HYKEHAM DAY CEnTRE North Hykeham Tel: 01522 689534

nORTH LInCS COUnCIL Scunthorpe Tel: 01724 297979 nORTH WARREn HOUSE Gainsborough Tel: 01427 612171

nORWOOD Stanwood Tel: 0208 809 8809

HOLLAnD HOUSE nURSInG HOME Market Deeping Tel: 01778 345677

OLD HALL RESIDEnTIAL CARE HOME, THE Halton Holgate Tel: 01790 753503

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298

OLD RECTORY, THE Saxilby Tel: 01522 702346

HOVEnDEn RESOURCE CEnTRE Spalding Tel: 01406 426779

OP PD YA

KEB HOUSE Appleby Tel: 01724 733956

OP D

KIRK HOUSE HOME FROM HOME CARE Dorrington Tel: 01790 763380 LACE HOUSInG ASSOCIATIOn Lincoln Tel: 01522 514444 LAURELS, THE Holton Cum Beckering Tel: 01673 858680 LInKAGE COMMUnITY TRUST Grimsby Tel: 01472 372306 LITTLE BROCKLESBY HOUSE Grimsby Tel: 01469 561353 MABLETHORPE DAY CEnTRE Mablethorpe Tel: 01507 472055

LDA Advert page 5 OP D OP D PD

Advert page 70 LDA OP D OP YA

MAnOR CARE CEnTRE Advert Outside Back Cover East Kirkby Tel: 01790 763381 MAnOR GATE CARE HOME Boston Tel: 01205 366260 MEADOWS SAnDS CARE HOME Skegness Tel: 01754 762712

OP PD LDA OP D

nAVIGATIOn SUPPORT AnD CARE SERVICES LTD Lincoln Tel: 01522 539626 LDA nEWHAVEn RESIDEnTIAL HOME Huttoft Tel: 01507 490294

OP LDA

OP PD

Advert on page 57 OP MH

OLD RECTORY, THE Stickney Tel: 01205 480885

OP PD

ORCHARD HOUSE CARE HOME Mablethorpe Tel: 01507 472203

OP PD

Advert Inside Front Cover PATCHETT LODGE Holbeach Tel: 01406 422012 OP PHOEnIx CARE CEnTRE Chapel St Leonards Tel: 01754 872645

OP PD

POLSEWORTH Lanceston Tel: 01827 896124

OP YA

POPLARS, THE Market Rasen Tel: 01673 843319 OP Advert Inside Front Cover QU’APPELLE RESIDEnTIAL CARE HOME Bourne Tel: 01778 422932

ROSECROFT Grimsby Tel: 01652 652213 SEA BREEzES Skegness Tel: 01754 760596

OP PD MH

SEnSE EAST - THE HAMMOnD CEnTRE Nettleham Tel: 01522 595777 PD LDA SI YA SKEGnESS DAY CEnTRE Skegness Tel: 01754 766763 SKIRBECK COURT Boston Tel: 01205 361444

Advert Inside Front Cover

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Day care and Day Centres continued SUMMERFIELD REST HOME Sutton-on-Sea Tel: 01507 441969

WILLAn HOUSE Stainfield Nr Wragby Tel: 01526 398785

WILLOW COURT Cherry Willingham Tel: 01522 595391

WILLOWS, THE Rippingale Tel: 01778 440773

TAnGLEWOOD SAnDPIPER Advert Inside Back Cover Alford Tel: 01507 462112 OP PD

WISPInGTOn HOUSE Saxilby Tel: 01522 703012

THORPE HALL (SUE RYDER) Peterborough Tel: 01733 330060

WOOD GRAnGE CARE HOME Bourne Tel: 01778 424010

SUnnYVIEW Skegness Tel: 01754 762795

OP OP PD LDA MH YA

TALLInGTOn CARE HOME Stamford Tel: 01780 740314

WHITE GABLES CARE HOME Boston Tel: 01205 723874

OP D

OP YA Advert page 54 OP

Advert page 60 OP PD MH

WYnGATE RESIDEnTIAL CARE HOME Mablethorpe Tel: 01507 477531

OP PD

WHITEFRIARS Advert Inside Front Cover Stamford Tel: 01780 765434 OP Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

What if day care or a day centre isn’t for you? Practical support is available to help you if you have a learning or physical disability, or a sight and hearing loss problem, to become more involved and use the amenities in your local community. An assessment to work out just what type of practical support is needed to help you get

out and about. Support can include trained staff helping you learn how to use public transport by yourself and build your independent living skills and to enable you to remain as an active part of your community as much as you should wish.

Transport services There are a number of different bus companies running throughout the county which can help you get out and about. If you are finding it difficult to use public transport due to a disability or mobility problem, community transport offers a number of different ways to get out and about to the shops and other local amenities. The Blue Badge scheme is a national scheme you can access if you have severe walking difficulties, regularly drive but are unable to turn the steering wheel by hand, or are registered blind. It allows you to park legally, close to places you need to visit such as shops and public buildings. Contact: Lincoln Dial-a-Ride Tel: 01522 544983 Blue Badge Tel: 01522 782232 Email: DisabledCarParking@lincolnshire.gov.uk

Holy Trinity Collegiate Church, Tattershall

http://www.mychoicemycare.org.uk/i-need-help-with/getting-out-and-about/transport.aspx

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes and housing options You may feel that you have exhausted all the options to remain living at home, and that it is time to look at moving into more purpose built accommodation with

support. In this section we also describe the different levels of care you, or the person you care for may require, if you decide to move to a residential environment.

Extra Care Extra Care housing supports you to live independently in your own home for as long as possible. Extra Care provides a secure environment with care services available 24 hours a day in your own home. Each apartment has a kitchen, bathroom, up to two bedrooms and a living room. The developments provide communal facilities, such as a restaurant and a hair salon, as well as areas to hold regular social activities. Although it varies from scheme to scheme there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose, your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances. In Lincolnshire there are currently Extra Care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston and Sutton-on-Sea. We are working closely with the developers to increase the number of schemes, which are managed by registered social landlords. Extra Care housing enhances the offer to older people when they feel they require a little more support. Providing peace of mind that someone is always on hand to help if required is at the core of the vision and is something we are seeking to increase the availability of throughout Lincolnshire. Please note that extra care is chargeable. You will be offered a financial assessment to ensure you are not asked

to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. Figures mentioned here may change over the life of this Directory. For further information and help, call this Directory’s independent helpline: 0800 389 2077. Extra Care contacts Barratt Court Skegness Tel: 01754 899500 Email: mick.webber@waterloo.org.uk or louise.jones@waterloo.org.uk Brick Kiln Place ( Lace Housing) Grantham Tel: 01522 514444 Elizabeth Court (new Linx) Louth Tel: 01507 355022 Eslaford Gardens (nKDC) Sleaford Tel: 01529 414155 Mayfields (Boston Mayflower) Boston Tel: 01205 318500 Olsen Court (Lace Housing) Lincoln Tel: 01522 514444 Worth Court (Lace Housing) Bourne Tel: 01522 514444

Sheltered housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and need to know your home is safe. Often called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings. These may be bedsitting rooms, self-contained flats, bungalows or luxury apartments.

Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. The majority of schemes have a scheme manager/warden and community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a few schemes include a restaurant and some can arrange hot meals. For further information and help, call this Directory’s independent helpline: 0800 389 2077.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

17986 Lincolnshire 4 ad_Layout 1 20/08/2012 16:49 Page 1

That’s why we’re one of the UK’s leading healthcare providers Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users. To contact one of our homes directly or for further information please visit www.fshc.co.uk

Willoughby Grange Care Home Willoughby Rd, Boston, Lincolnshire PE21 9EG T: 01205 357836 E: willoughby.grange@fshc.co.uk The Elms Care Home Elm Drive, Louth, Lincolnshire LN11 0DE T: 01507 350100 E: the.elms@fshc.co.uk Aspen Lodge Care Home Yarborough Road, Skegness, Lincolnshire PE25 2NX T: 01754 610320 E: aspen.lodge@fshc.co.uk Doulton Court Care Home Alford Road, Sutton-on-sea, Lincolnshire LN12 2HF T: 01507 441026 E: doulton.court@fshc.co.uk Woodview Care Home (Elderly Care) 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: woodview@fshc.co.uk Greenwood Care Home (Young Physically Disabled) 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: woodview@fshc.co.uk

Care homes and housing options continued Care homes All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, who report on their findings. These inspection reports are available from the care home or the Care Quality Commission website at www.cqc.org.uk Care homes offering personal care only These are commonly referred to as residential care homes. If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose. Personal care includes bathing, feeding, dressing, help with moving but it must be paid for if your capital/savings exceed £23,250. For more information about fees and charges for care homes please see page 46. Listings of care homes in Lincolnshire begin on page 55. Care homes with nursing These are homes previously called ‘nursing homes’. If you think you may need nursing care in a home, you will need

to be visited by Adult Care to access the care you may need. This visit might be in your own home or in hospital if you have been ill. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly. Currently this is a flat rate of £109.79 per week. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area at the Primary Care Trusts (PCT). Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250. See page 47 for further information. Listings of care homes with nursing begin on page 55. Figures mentioned here may change over the life of this Directory.

Choosing a care home Our priority is to enable you to stay in your own home, with the right care and support you may need. Moving to a care home is a major step, and before considering this, it is very important to make sure that you have explored all the support options available to enable you to remain at home as support options are developing all the time. A social worker can help you find out more. Contact: the Customer Service Centre on 01522 782155 or explore www.mychoicemycare.org.uk Once you are sure that a care home really is the right option for you or your relative, then you might find these questions helpful as you consider which one is right for you. Tips for choosing the right home • You might find it helpful to visit the home more than once, perhaps at different times of the day. • You can often get an idea of how well a home is run just through your first impressions. • Read the Care Quality Commission reports. Copies of the inspection reports are available on their website at www.cqc.org.uk or by telephoning 03000 616161. • You may want to obtain a copy of the most recent reports for the homes that you are considering. Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Home care providers Care homes checklist

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

Atmosphere • Does the home have a friendly and welcoming atmosphere?

1 2 3

The building (continued) • Are toilets clearly indicated? • Will the home meet your security needs?

• Does the home appear well decorated and well kept, and feel homely?

Bedrooms

• Does the home smell clean and fresh?

• What is the range of choice of rooms available?

• Does the home seem a comfortable temperature for you and other residents?

• Do the rooms have a view that you can see from your bed or chair?

Staff

• Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect their wishes on how they would like to be addressed (e.g. as Mr or Mrs or by first name)?

• How often will your room be cleaned?

• Do staff appear caring and attentive towards residents? Friendly and helpful? Are they rushing around or do they spend time talking to individual residents?

• How often would your bedroom be decorated, and can you influence how it is done?

• Does there appear to be adequate members of staff on duty to give enough individual attention?

Fellow residents • Are there people of a similar age to you, with similar interests who you will be able to get to know further? • Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background?

Location • Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access, and to which staff will take you when you want? • Does the home have its own transport to enable you to get around, and how does it use it? • Is public transport easily accessible? • Does the home help you to keep in touch with your friends and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, is there email and internet access that is accessible to individual need?

The building • Is there a garden or outdoor area that residents can safely access? • Are there smoke detectors or fire extinguishers visible throughout the home? Are fire exits and escape routes clearly marked? • What arrangements are there in place for making sure that people are safe in the event of a fire?

• Will you be able to decide for yourself what time you get up at and go to bed?

• Are you able to bring some of your own furniture, soft furnishings and belongings to personalise your room? • Are you able to lock the door to your room? • Are you able to have a telephone (laptop or email access) in your room? • Are you able to have a TV in your room? With access to what channels? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, minifridge?

Bathrooms • Do the rooms have their own bathroom and toilet en suite, and are they adapted to your needs? • Is there a toilet within easy reach of your bedroom? • Are toilets within easy reach of all communal facilities, easy to find and clearly indicated?

Communal rooms • Is there a choice of lounges? • Is there a quiet room with no TV? • Is there more than one TV room, so there can be a choice of viewing? • Are there small sofas so couples can sit together? • Are there any musical instruments available? • What is the home’s approach to smoking? Are there places for smokers to smoke that do not impact on non-smokers?

• Are there call bells in the bedrooms and communal areas?

• Are you able to access a wide range of drinks at any time?

• Is it easy to find your way around? This may be particularly important with regard to dementia.

• What is the home’s approach to allowing pets? Can you bring yours?

1 2 3

>> This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Boston care Communal roomshomes (continued)

1 2 3

Visitors

1 2 3

• Would there be an individual member of staff whose job is to take a special interest in your welfare?

• Are there specific visiting times or are family and friends welcome at any time?

• Can you help around the home if you want to?

• Will you be able to spend time with your friends and family in private?

• Is it possible to buy items in the home such as stamps, sweets and newspapers?

Personal possessions • Is there a secure place where valuables can be kept? • Does the home take responsibility for insuring residents’ possessions?

Meals • Are you offered a choice of meals, and can you choose when and where you eat breakfast, dinner and tea, including in your own room? • Can menus include food that you particularly like? • Are you able to have or make a snack whenever you want? • Does the food look tasty, well-balanced and nutritious, and are the servings generous? • Are you able to access a wide range of hot and cold drinks at any time?

• How can you offer hospitality to your visitors such as making them a drink or snack, or having them stay for a meal? • Is there anywhere for visitors to stay the night? Are children welcome?

Personal care • How can you have a say in the way you are looked after or helped on a regular basis? • How often will you be assisted to have a shower or a bath? • Can you have the choice of a bath or shower, with assistance, when you wish, without being hurried? • Can relatives or friends help you with personal care if you wish? • Can you go out with assistance to a hairdresser or barber regularly?

Health care

• When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available?

• Will you be allowed to manage your own medication?

• What time is the last meal of the day served?

• What are the arrangements for accessing your own GP?

• Do today’s menus give a choice of dishes?

• Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home?

• Can special diets be catered for? • What are the utensils and crockery like and will they be suitable for your needs?

Leisure activities • Do the staff ask about you and your interests? • Would you be able to carry on your existing hobbies or activities? • Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you influence what activities are run? Are people encouraged to do what they can for themselves or do staff take over? • What access is there to activities organised in the community? • Are there regular social events and activities, and if so what? • What outings do you arrange and how often? • Can you join in the gardening? • Does a mobile library visit the home? • Can you go for a walk alone or with a carer?

Religion & culture • Can the home meet with your spiritual needs? • Is the home aware of, and interested in your cultural needs, and can it meet them? • Will the food served reflect your cultural needs?

• Can you access chiropody and dentistry? • What assistance is available for accessing external appointments? • If your health gets worse can you continue to live at the home, with increased support from staff? • Is it a dual registered home, that can provide qualified nursing care should your needs require this? • What aids does the home provide?

Running of the home • What is the registration of the home and will it meet your needs on an ongoing basis? • Who runs the home and is there a photo of them? • Are they the owner or the manager? • How long have they been running the home? • How and when can they be contacted and what happens if you need to contact them outside of their normal working hours?

Communal rooms • How many residents are there at the home? • Who is responsible staff are there on duty:

and how many

- In the morning?

- In the afternoon?

- In the evening?

- At night?

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Where do I start?

Communal rooms (continued)

1 2 3

• Are night staff awake or on call?

• What training do staff receive and are residents involved Boston care homes in it?

If• How youdoes need form adviceof on options, your first theany home stayofabreast bestcare practice and can they an example any recent changes? step must begive to apply for aofCommunity Care Assessment. Everyone is entitled tothe one - irrespective ofitfinancial • What organisations does home use to advise on matters of best practice? circumstances. This involves someone from Adult Social Care (ASC) visiting you, either at home or in hospital, to Having a say discuss your situation, and work out what help would be • How does the home get feedback from residents appropriate or families? to meet your needs. Two checks are carried out, the first, a care assessment, determines what care you need. This is sometimes called a ‘Section 47’. • Is there a residents’ committee or group that you can be The circumstances and part of second you if youlooks wish?at Areyour you financial able to influence what happens in the home? defines how much you will be expected to contribute • If you want to make a suggestion for improvement, how can you do this? • What examples can they give of a change made in response to residents or families?

Terms and conditions (continued)

1 2 3

• What happens to your room if you have to go into hospital? • In what circumstances might you be asked to leave the home?

to any care you receive. If you have assets of more than • Does the(as home accept fee rates by Lincolnshire £23,250 from Aprilthe 2010) youpaid must pay for all care County Council, if not will a third – party top-up be yourself although you may be entitled to claim various payable? state benefits. • What happens if you run out of funds?

For further advice on paying for care, please see page Hearing impairments – now and in the future 25. • What arrangements are made for people who are hearing impaired?

• Where are there loop facilities so that people who are hard of hearing can hear the television? • Do you get advice and visits from Hearing Impairment/ Deaf services?

Mobility issues – now and in the future • What arrangements are made for people who use a wheelchair or have other mobile impairments? • Would your family/friends be invited to a review of your care needs?

• Can wheelchair users move around the home easily? If there is more than one floor, are there lifts?

Terms and conditions

• Will the home provide you with your own sling/ hoist/ wheelchair if you need it?

• Is there a written contract or agreement, and are you able to see a copy before moving into the home?

• Does the garden have raised beds?

• If you decide that you no longer want to stay at the home how much notice would you need to give?

Visual impairment – now and in the future • What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need?

• Are there talking newspapers, audio-books and help with loading media into audio-equipment?

• What does this charge cover?

• Is there good lighting?

• Are there any additional charges payable, and if so what does this cover?

• Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along corridors, carpets with different textures, rooms that are distinctly decorated? • Do you get advice and regular visits from the Low Vision Society?

• Are fees payable in advance or arrears, and are they payable weekly or monthly?

• Are activities adapted and supported to make them accessible for people with sight impairments?

Home care checklist – Page 20 • How often do the fees increase, and how is this increase decided?

Care homes and Care homes with nursing listing start on page 55

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Boston care homes Dementia care homes checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 34. The points below give you a good starting point of things to look for in care homes specialising in dementia care. You can use this checklist with the one for residential care on page 34 to help you feel more confident in the choices you are making for your loved one or the person you are caring for.

RESIDEnTS The best indication of a good home is that the residents appear happy and responsive. Ask for more information on dementia specific activities, i.e. reminiscence or features throughout the home such as specialised signage that makes it easier for people with dementia or memory problems to identify where they are.

ACCESS If the person with dementia or memory problems is likely to need equipment or adaptations you may want to check: • There is adequate signage as described earlier throughout the home, to act as prompts and cues. • What is the home’s security policy about locking external doors or being supervised and supported in outside areas?

BEDROOMS What room will the person with dementia or memory problems have? • It can be worthwhile considering how easy it would be for someone to find their way back to their room, if there is one available on the ground floor to avoid the risk of falls.

• Are reminiscence activities available? • Ask about memory boxes. • Will staff compile life story books with you and the person you are looking for to give them a better understanding of their life?

STAFF It is important to note whether the staff seem friendly and caring towards residents and whether they treat them with dignity and respect. • Ask if staff have specific training and experience in caring for people with dementia. • Who will their key worker be? This should be someone you and they can go to who will have detailed knowledge and particular responsibility of their care.

MAnAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for you and the person to have a good relationship so you feel confident in the general running of the home. It is worth talking to the manager and any deputies they may have on how long they have worked in the home, and their general experience. Points to ask about: • Do they have detailed knowledge and training of dementia? Can they deal with any difficulties that may arise in an understanding way? • Will they be conducting the initial assessment of the person requiring care in their own home or current place of residence?

• Ask if you can bring any personal items of furniture or personal possessions such as photographs that are particularly important to the person you are looking for. This can increase familiarity with their surroundings, trigger memories and help them settle in better.

ACTIVITIES In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, and generally a dedicated activities coordinator is employed to help deliver this with the other care staff in the home. It is important to ask which of these activities have been planned specifically for those who suffer from dementia or who have other memory problems.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Care homes and housing options continued The following sections have been included to help you understand the different terms you may come across when arranging care for you or someone else, depending on your level of need for care and support. If a care home

or care home with nursing is the right option, this will be chosen following an assessment and discussion with you and your family or carer.

Intermediate care Intermediate care differs from respite care. While respite care provides care on a temporary basis, intermediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks.

Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home. Ask your care manager for further details.

Continuing care Continuing care is the name given to the care needed by an adult who because of disability, accidents, illness or the effects of getting older, requires help over a period of time to manage their daily life. It is a package of care that involves services and funding from both the NHS and social services and is available in a range of settings. All NHS healthcare is provided free of charge. Social services care provision is means tested and you pay either a contribution or the full cost depending on your financial situation and the setting in which your care is provided. An assessment is done by health and/or social care

professionals to identify and prioritise your needs. The assessment will be used to determine who is responsible for providing and funding the services to meet your assessed needs. Decisions on how and where services will be provided will be made with your involvement. If you have been assessed as requiring care in a registered care home with nursing and you are not eligible for NHS continuing healthcare the NHS will pay a contribution towards the cost of your nursing care. This is known as NHS-funded nursing care and is paid directly to the nursing home. The current amount is £109.79 per week.

nHS continuing healthcare NHS continuing healthcare is a package of continuing care that is arranged and funded solely by the NHS. If your assessed needs identify that you have a ‘prime health need’ you will be eligible for NHS continuing healthcare. This means that care services to meet your assessed needs will be provided and funded by the NHS. The National Framework for Continuing Healthcare and NHS-funded Nursing Care 2009 (revised) sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following

a multi-professional assessment of your needs the Primary Health Care Trust that your GP is registered with will decide whether or not you are eligible for NHS continuing healthcare. If you are eligible your care will be provided free of charge to you in any setting where your assessed needs can be met. In your own home this means that the NHS will fund all the care required to meet your assessed needs. In a care home the NHS makes a contract with the home and pays the full fees for both your care and accommodation.

Reviews As your needs can change, regular reviews will be undertaken which may result in changes to the provision and funding of your care.

You can also request a review of your care needs if you feel they have changed.

Dementia care The challenge of living with dementia continues to confront increasing numbers of people as our population ages. This is especially so in Lincolnshire, where in the

last 10 years the increase in our population aged 65 plus is three times that of the national average increase, accounting for approximately 22% of the county’s

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia care continued population compared to a 17% national average. Due to this our county continues to show a proportionately higher incidence of dementia than both the regional or national average. Within the UK as a whole there are estimated to be over 750,000 with dementia. Locally, in Lincolnshire estimates show there are currently around 11,000 people with dementia with this number predicted to grow to over 17,000 in the next decade. In most district council areas this would represent a potential doubling of cases. As GPs are usually the first point of contact for people with fading memories, the strategy will be working with GPs to increase the number of people getting a formal diagnosis. Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care. A memory assessment service: diagnosis and early intervention A memory assessment service is comprised of specialist staff skilled in the assessment and treatment of people experiencing dementia, including consultant psychiatrists, mental health nurses, occupational therapists, psychologists, social workers and support workers. The memory team work together to provide specialist assessment and early intervention for people with Age Care Advice – Dementia Companion Service We provide you with an opportunity to have one Care Coordinator/Companion working alongside you during the dementia journey even post diagnosis. Available to you 7 days a week, 8am to 8pm for as long as you require. • One Assessment • One Phone Number

• One Companion

We will ensure your care is appropriate, safe, monitored and adapted as your care needs change. We will help access resources to understand the illness and your loved one is monitored if you take a break/holiday with a strong focus on always supporting the carer. We provide support for people when attending appointments such as the Memory Clinic, Consultant,

suspected dementia where other common causes have been excluded by the GP. The assessments provided build upon the tests and history started by the GP, and where required request additional investigations such as head scans or further blood tests to further support the process of diagnosis. Following assessment the memory team will then either signpost on to other appropriate services or discharge back to the GP if a diagnosis of dementia is not the cause of the problems. Where a diagnosis of dementia is made, then information and appropriate early treatment and intervention options and advice are discussed and provided, and an individual care plan detailing the individual’s care needs is completed. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for post-diagnosis support provided. For more information go to My Choice My Care website, click on the ‘Health, Recovery & Wellbeing’ lozenge then click on ‘Memory Problems’. Alzheimer’s Society Lincoln Lincoln House 15 Sixfield Close (Off Skellingthorpe Road) Lincoln, Lincolnshire LN6 0EJ Te: 01522 692681 Email: ema@alzheimers.org.uk

GP, CPN or Solicitor. When attending dental, optical or hearing appointments. We can represent you to achieve as much support possible via your Personal Budget if working with Social Services and navigating the ‘care system’ to ensure your maximum benefits uptake. We can visit and advocate for you if in hospital, making sure you receive good care and your discharge is properly and safely organised. We can monitor you once back at home with an aim to avoid re-admission. Be a contact on your Carers Emergency Plan and with the Lifeline Alarm Service. Any other roles or tasks you require in order to tailor this service to your scenario. For more information call or email us on: agecareadvice@gmail.com or 07772 992732

Local dementia support groups that can help Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia.

Boston Alzheimer’s Carers Group Black Sluice Cottages, London Road, Boston PE21 7RA Contact: Hugh MacKay on 01205 351254 Email: mackay.06@btinternet.com

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Local dementia support groups that can help continued Bourne Support Group Corn Exchange, Bourne Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Crowland and District 55+ Carers Group The Methodist Church, Reform Street, Crowland PE6 0AN Contact: Margaret Taylor on 01733 210326 Lunch group 11.00 - 3.00 Deepings Support Group Deepings Community Centre Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com ‘Me Time - Our Time’ Support Group Wishing Well Pub, Dyke, Bourne Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Gainsborough Memory Support Café Foxby Court, Middlefield Lane, Gainsborough Run by Order of St John’s Trust Tel: 01427 613376. Supported by an Admiral nurse Gainsborough Singing for the Brain Group Foxby Hill Care Centre, Foxby Hill, Gainsborough KN21 1PN Run by Alzheimer’s Society Contact: Belinda or Chris on 01427 611231 Gainsborough Support Group Gainsborough House, Parnell Street, Gainsborough DN21 2NB. Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Grantham Carer Support Group Greyfriars Community Centre, Union Street, Grantham NG32 6LH. Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Grantham Drop-in Information Stand George Shopping Centre, High Street, Grantham NG31 6LH Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Holbeach Support Group Youth Centre, Boston Road, Holbeach Tel: 07925 597589 Lincoln Memory Café Singing for the Brain Age UK, Park Street, Lincoln LN1 1UQ

Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Lincoln Memory Support Café Boultham Park House, Rookery Lane, Lincoln Run by Order of St John’s Trust. Tel: 01522 68100 Lincoln Singing for the Brain Group Age UK, Park Street, Lincoln LN1 1UQ Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Lincoln Support Group Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT. Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Mablethorpe Singing for the Brain Orchard House Care Centre, Grosvenor Road, Mablethorpe LN12 1EL Contact: Linda West on 01507 472203 Market Rasen Support Group Methodist Church, Chapel Street, Market Rasen, Lincoln LN8 3AQ Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Skegness Support Group Methodist Church, Algitha Road, Skegness PE25 2AJ Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Sleaford Support Group The Source, Southgate, Sleaford NG34 7RY Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Spilsby Memory Support Café Eresby Hall, Spilsby. Run by Order of St John’s Trust Contact: Helena Shelton on 01790 752495 Stamford Support Group Stamford Health Clinic, Ryhall Road, Stamford Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Disabilities and sensory loss If you have poor sight or hearing and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then we may be able to provide a number of services to help you. We will carry out an assessment of your needs and we will let you know if you are eligible for help such as

information or advice, or pieces of minor equipment to help you to manage in your home. You may contact us to request an assessment of your needs by calling 01522 782155 or by email to customerservices@lincolnshire.gov.uk.

Specialist help for people with learning disabilities The SILCS Sensory Impairment Service aims to create opportunities if you have sensory impairment needs, to help build your confidence and self-esteem, develop communication skills, promote independent living and help you or the person you care for develop mobility skills.

Sensory Impairment Lincolnshire County Service BID Services, 7 Checkpoint Court, Sadler Road, Lincoln LN6 3PW T: 01522 848295 E: sensorysupport@silcs.org.uk http://www.silcs.org.uk In 2014-15 we will be looking to produce a separate Learning Disability guide, which will be collaboratively produced to provide information for people with learning disability or difficulties. More information on how to find Learning Disability support can be found in the Useful Contacts section on page 51. Or for more information, you can contact our Customer Service Centre on 01522 782155.

Occupational therapy Occupational therapists can help you lead a more productive, active, and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls. Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair? Alternatively, we can help you find equipment and advice to stay independent at home. You can use our supported self assessment tool at www.my-choicelincolnshire.com/smartassist/lincolnshire. We also have Smart Care clinics which can offer you a friendly equipment assessment and advice service. For more information please contact the Customer Service Centre on 01522 782155. Major alterations such as fitting a downstairs bathroom or widening doorways could be paid for with a Disabled

Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and pj_care.pdf 1 17/07/2012 12:52 what charges (if any) you can expect.

CMY

http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx Visit LCC â&#x20AC;&#x2122;s Adult Careâ&#x20AC;&#x2122;s website: w w w.mychoicemycare.org.uk for help and information

Keeping people safe Safeguarding vulnerable adults Safeguarding and protecting vulnerable adults from abuse or neglect has traditionally been seen as a major role of those working in the social care sector. Now, more than ever given recent cases that have made national news, it is becoming an issue for everyone in society, not just for those people who have a professional responsibility to safeguard. Far too many vulnerable adults suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. Some people are more vulnerable than others because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness. This means they may have difficulty in making their wishes and feelings known and this may make them vulnerable to abuse. It may also mean that they are not able to make their own decisions or choices. A person may also be vulnerable because of a temporary illness or difficulty. What is adult abuse? Abuse is when somebody or some people do or say things to you or somebody else that makes you or them feel threatened or frightened. It is mistreatment by somebody or some people that violates a person’s human and civil rights. It may be neglecting a person’s needs, treating somebody disrespectfully or causing physical harm. It may be an isolated incident or it may be repeated incidents. It may be that the abuse is deliberate or it may be unintentional and due to ignorance or lack of training or understanding. It may be that a person is at risk of abuse or being abused in several ways. It can happen anywhere - in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation or a service

and is not addressed by the service’s management. This can be repeated incidents of neglect or poor standards of care that are being ignored. It may be that you are not treated with the dignity and respect that you deserve. Who might be causing the abuse? Anyone may be an abuser. It may be somebody you know well or it may be a stranger. It may be more than one person. It might be a family member, a friend, a neighbour, a paid or voluntary carer, a nurse, a social worker, a GP, a visitor to your home, or somebody who you don’t know. If you live in a residential setting or visit a day centre, it may be another user of that service, a visitor, or a carer. What is adult safeguarding? Adult safeguarding refers to work aimed at preventing or stopping abuse and neglect of adults who need care and support, and who are more at risk of harm because of those needs. Safeguarding adults takes place in communities through a number of different factors: • awareness raising and an absence of tolerance of abuse • health and social care services and police responses that are of decent quality effective responses to allegations of harm • providing access to services needed, advocacy, justice and support using learning from safeguarding reviews to improve services. • Policy and practice around safeguarding adults has developed rapidly over the past12 years as society has become more aware of abuse and neglect in institutions, in people’s homes and in the community. Who is responsible for adult safeguarding? Adult safeguarding is everybody’s business. Any person may recognise and report abuse or neglect, and everyone can play a part in building communities where abuse does not happen. All of the bodies responsible for adult safeguarding need to work effectively with each other, and with local Health and Wellbeing Boards, Children’s Safeguarding Boards, Community Safety Partnerships (set up by the

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Keeping people safe continued Safeguarding vulnerable adults continued Home Office to create links between the police, the local council, and the fire, health and probation services), and Healthwatch, which represents the views of the public, including service users and family carers. What should you do if you suspect abuse or are worried about abuse? Doing nothing is not an option. Lincolnshire County Council operates a zero tolerance of all forms of abuse. All adults should be able to live their lives free from fear and harm. Your course of action will depend on the situation. If you or the person you are concerned about is in danger and immediate action is required you should ring the emergency services on 999. If you or the person you are concerned about is not in immediate danger, you should ring our Customer Services Centre on 01522 782155. You will be able to speak to a sympathetic adviser who will listen to your concerns and take them seriously. They will offer support and direct your concerns to a specialist worker who will arrange to meet with you. You may have a relative, friend or independent advocate present if you wish. Together you will discuss the issues and together you will agree a plan to keep you as safe and independent as possible. You will be able to have a copy of this plan. We will agree further contact as is needed. We may involve other agencies to help support you safely, but we will agree this together. Where the abuse

is a crime, the police need to be involved to prevent other people from suffering as well. We will jointly help to support you. We will listen to your concerns and take them seriously. We will treat you with dignity and respect at all times. Our main aim will be to help you to live safely whilst maintaining the maximum possible level of independence, choice and control. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved we will work with them and with you to support you. If you are worried about contacting the police you can contact us to talk things over first. When you suspect abuse in a residential care or nursing home If your concern is about someone who is in a residential or nursing home, please refer them to us, via the Customer Services Centre, tel: 01522 782155. If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Email: enquiries@cqc.org.uk

Lincoln

http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx Visit LCC â&#x20AC;&#x2122;s Adult Careâ&#x20AC;&#x2122;s website: w w w.mychoicemycare.org.uk for help and information

Make your voice count There are many ways to get in touch if something is right or you feel unhappy and need further support and advice.

The following section details the different ways you are able to do this.

Advocacy - Someone to speak on your behalf Having someone to speak on your behalf is often known as advocacy. Advocacy means having someone who will express your views and wishes, secure your rights and represent your interests. It safeguards people who are vulnerable by speaking up for them. It enables people with physical or learning disabilities, older people and those with mental health needs to make informed choices and decisions about their own health and social care. Advocacy helps you to access information and services and to explore choices and options. Advocacy is completely independent from the organisations that provide social care services. Advocates act only according to the wishes of the person they are speaking for. They do not take their own view of what is best, or try to influence the person to make a different choice. Advocacy services in Lincolnshire are provided by Total Voice Advocacy, an organisation which is independent of the Council. Total Voice Advocacy services in Lincolnshire Advocacy can help raise the voices of people living in Lincolnshire by helping them express what it is they want and aspire to as members of their community, both locally and wider. We currently provide: • user involvement and participation; and • group advocacy and one to one advocacy to people who have complex needs, learning disabilities, physical disabilities, sensory impairments, mental health, older people and carers of people using services of health and social care.

We also provide statutory advocacy roles in IMCA (Independent Mental Capacity Advocate), IMHA (Independent Mental Health Advocacy) and the DoL (Deprivation of Liberty safeguards). Our advocacy team is well skilled in ensuring that the advocacy process is meaningful for individuals who use the service. We use different techniques to ensure that our service meets the needs of each individual we meet. We know that ‘one size fits all’ does not work for everybody and our advocates spend time with people developing methods that suit them best. We also signpost people to other organisations that are better placed to help individuals with their enquiries if required. The following contacts offer advocacy and support. Contact them to find out how they could help support you or someone you care for. Total Voice Tel: 01522 706597 or 01522 706580 Email: TVL@voiceability.org Web: http://www.totalvoicelincolnshire.org/ nHS Complaints Advocacy Service POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint. POhWER Tel: 0300 456 2370 or Lincolnshire local rate: 0300 200 0084 Email: pohwer@pohwer.net Web: http://www.pohwer.net

Lincolnshire nHS Patient Advice and Liaison Service (PALS) This aims to provide a confidential on-the-spot service for the population of Lincolnshire who use services provided by Lincolnshire Community Health Services and NHS Lincolnshire. PALS is a service for patients, their families, carers and members of the public. PALS aims to offer advice and support, listen to concerns, suggestions or queries, help to sort out concerns or problems quickly, and provide information on local services. PALS also aims to use the patient experience to help shape and improve local

health services. PALS can be contacted on: 0845 602 4384, or email: info@lincspals.nhs.uk.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Make your voice count continued Making a complaint about care services All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. By law, every care home and social care service must have an efficient procedure for dealing with complaints. You should have no fear of raising an issue, nor suffer any detriment to your care or support for doing so. Ask for a copy of the service’s complaints procedure so that you know what you

need to do and how they will deal with your complaint. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact the Care Quality Commission on 03000 616161. If we have arranged and funded your care, another option is to complain to your social worker, care manager or the Complaints Officer at the following address: Lincolnshire County Council Corporate Feedback PO Box 841 Lincoln LN1 1ZE

HealthWatch Lincolnshire Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Lincolnshire works to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Lincolnshire is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future. As the consumer champion for health and social care services in Lincolnshire, get in touch with Healthwatch and find out when the locality meetings are held, there is sure to be one close by. You can hear about what is going on locally and resolve issues in meetings where there is a health and social care presence. Healthwatch carry out visits in local services, ‘entering and viewing’ and they can feed back their views to the County Council, local commissioners and Healthwatch England.

F or more information and for information about volunteering for Healthwatch Lincolnshire please contact them on 01205 820892 or via info@healthwatchlincolnshire.co.uk

Skegness Promenade

Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the obligations of the care provider under the contract; the

procedure for cancelling a contract and the administering of medication. If you have any further queries with regard to care homes in Lincolnshire, please contact the Customer Service Centre on 01522 782155. For further help and information, call this Directory’s independent helpline: 0800 389 2077.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Information, legal and financial issues Self-funding advice If you have capital or savings of more than £23,250 you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us. If you have assets of less than £14,250 you may be entitled to assistance with your funding from us. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of services that might suit you, and whether your local council might contribute to the costs. If you don’t

you may make poor decisions about either the care you organise or how you pay for it or both. MyChoiceMyCare.org.uk features a financial calculator under the ‘Information, Legal and Financial Issues’ lozenge. This function will allow you to determine exactly how much you may have to contribute towards your care fees in the privacy of your own home. If you are a friend, relative or carer this facility will also give you the opportunity to help someone calculate their liability towards paying for care before an assessment is conducted. You can find this link here: http:// www.mychoicemycare.org.uk/i-need-help-with/ information,-legal-and-financial-issues.aspx

What is a self-funder? There are many options for help with funding your care. If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialised financial advisors who can explain the options available to you. If you are paying for the full cost of your support needs, you are known as a ‘self-funder’ which means: • you have chosen not to ask us for support; or • you have been assessed but do not meet our eligibility criteria; or

• you have been assessed as eligible for support but are moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed £23,250 (please note this capital limit usually changes every April), or you are eligible for care and support at home but due to your level of capital/ savings or income you have been assessed to pay the full chargeable cost or the maximum charge, and you have therefore decided to fund your care and support yourself.

Why do I need financial advice? Whatever option you choose, you need to make sure you will have enough resources to cover the cost of your care going forward. If you do not have enough cover there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation anyone would wish to find themselves in, but can be avoided by careful planning and the obtaining of professional advice.

You may decide to apply to your local authority for an assessment of your needs, which will determine the level of funding you may receive from your local authority and what you will have to contribute towards your care costs. The local authority will consider your previous investments to make sure you haven’t invested as a way to deprive yourself of capital assets or income, this will include previous investments you’ve made towards your care costs.

What options are available to me as a self-funder? • You can still contact us and ask for an assessment of your needs; they can help you to identify your support and outcomes to help you plan for your support needs.

• You may find that you are entitled to support with the costs or be entitled to benefits you are currently not receiving.

• You can have a financial assessment even if you think that we will not make a contribution to your support needs.

• If you have to pay the full cost of your support, we can offer information, advice and guidance on support and opportunities available to you.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues continued What options are available to me as a self-funder? continued • We can offer information, advice and support to some people to help to try to regain your independent living skills through the use of equipment and technology. • We can advise you on the cost of your support needs and how much your support needs are likely to cost; our advice could help you save money. • If you have a carer, your carer is entitled to a carer’s assessment. • We can offer information, advice and guidance on preventative services; we have a number of services within the community that can support your health and well being – see First Contact, Excellent Ageing. • Reablement – you could be eligible to time limited support especially after being in hospital, having a fall etc. It is important to make sure that you find out as much as possible before making care funding decisions. Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care provided we agree that care is needed. Deferred Payment Agreements After the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. A legal charge will be placed on your home, and there will be some legal and administrative costs incurred in the set up of the agreement, it is important to seek independent legal and financial advice in these circumstances. Please see the ‘Deferred Payment’ leaflet available from us for more information. However, we may limit how much we will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions. Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower

rate of £53.00 per week for those needing care by day or night, and at the higher rate of £79.15 per week for those needing care both during the day and night. Everyone can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance unit with any change in circumstance to avoid any overpayments in benefit being made. nHS community healthcare You can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice. Again these services are free of charge. nHS-Funded nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £109.79 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. Access to NHS continuing healthcare funding is through an assessment process to determine if you have a prime health need as set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care 2009 (revised). If you are eligible for this funding the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home. It is not means tested. However your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice. Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we will step in and help with your care fees. We must conduct an assessment of your situation and will make a contribution - described below. If the home you have chosen charges more than this, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Information, legal and financial issues continued What options are available to me as a self-funder? continued >> to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before moving into care

is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

What will you have to pay for your care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included when assessing capital unless: • Your partner or: • A relative who is over 60 or disabled or: • A child under 16 who you or a former partner maintain still lives there. nO We will contribute financially towards your care costs. How much? To work out how much we will pay, you must arrange a Community Care Assessment. This will define your care needs and how they will be best met and your financial situation. Whichever homes you consider must be able to meet these needs. Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. If your capital is less than £14,250 and the home you choose charges fees that are within our funding rate, your contribution will be assessed only on your income. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250. YES Arrange for a Community Care Assessment with us to define your care needs. Whichever homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan under the Deferred Payment scheme and will need to be repaid once the scheme is terminated usually by way of the property being sold or the resident’s

demise within the scheme’s payment terms to avoid interest charges. (Please see the Deferred Payments leaflet available from us for more information.) Whatever your circumstances Remember: • If your partner still lives at home, they will not be means-tested. If you both have a private pension you can opt for only half to be considered when you are assessed. • Your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one. • A nursing home will generally be more expensive than a residential home which only offers a personal care service. Consider claiming: • Income support • Pension Credit Definitely claim: • Attendance Allowance, worth either £53.00 or £79.15 per week depending on your care needs. Moving into a care home with nursing? • You will be eligible for the NHS Nursing Care Contribution – currently £109.79 per week. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. The figures mentioned here may change over the life of this Directory. For current information, please contact us on 01522 782155. Respite & short stays: If your stay is not expected to last for more than 56 days then there is a fixed flat weekly charge depending on your age and financial situation. See My Choice My Care for more details.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues continued What will you have to pay for your care? continued Lincolnshire County Council’s contribution to care costs Lincolnshire County Council will pay the following rates if they are supporting you in a care home or care home

with nursing. The rates shown will be reviewed in April 2014 and include an individual’s assessed contribution as well as the Council’s contribution.

THe neW expeCTed rATes Are As foLLoWs: Category of care

new placements (£) - per week

Category of care

new placements (£) - per week

Older People Residential

398

Mental Health Nursing

426

Older People High Dependency

439

Learning Disability Residential/Nursing

465

Older People Nursing

426

Physical Disability Residential/Nursing

512

Mental Health Residential

414

Third party payments If the care home you eventually choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party top-up’. Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement.

It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately. As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance. For further help information and help, call this Directory’s independent helpline: 0800 389 2077.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing

a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits.

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Information, legal and financial issues continued How solicitors can help continued If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who

specialises in this area of the law. Solicitors for the Elderly (SFE) are a national association committed to providing and promoting high-quality legal services for older people. Tel: 0870 067 0282 Web: www.solicitorsfortheelderly.com

Inspection and registration of care services The Care Quality Commission registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers have been registered under a new system, introduced by the Health and Social Care Act 2008, which will bring adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. The Care Quality Commission will hold and publish up to date information about the compliance of health and social care providers with essential standards of quality and safely. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety.

Each service’s report can be seen on the Care Quality Commission website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. When considering a care service, it’s always a good idea to check their report on the Care Quality Commission website: www.cqc.org.uk For any enquiries or to register a concern or a complaint, contact the Care Quality Commission by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Lincolnshire Care Association (LinCA) A Quality of Life and a Standard of Living Lincolnshire is one of the largest Counties in the UK. The historic City of Lincoln is home to one of the most stunning Cathedrals in the country that overlooks a rural landscape. The rolling hills of the Wolds and the popular market towns both inland and along the coast are reasons why people look to retire to this beautiful County. As approximately 23% of Lincolnshire’s population are older people, and this figure is rising, there are understandably a large number of care providers who respond to a wide range of care and support needs. Lincolnshire Care Association (LinCA) is a limited company by guarantee representing the interests of care providers from within the independent and voluntary sector in Lincolnshire. LinCA is managed by a voluntary Board of Directors appointed by its members. Each Director represents an alternative provision of care across the County. Together

they represent the Association’s members at a variety of meetings with colleagues from within the health, adult care and housing sectors to consider issues such as workforce development, emergency planning, safeguarding, service design, contracting and assessment of quality. Benefits of membership includes: cost effective membership fee; representation with Local Authorities and the NHS; access to information through a new website; cost efficiencies through group purchasing; training, communications and networking, and the opportunity to share good practice so that together we can strive towards ensuring that the most vulnerable within our society have access to a good quality of life and standard of living. For further information regarding Lincolnshire Care Association, its members and the benefits of membership visit www.lincolnshirecare.org.uk or contact the Administrator, Sarah Burgess on Lincoln 01522 514444.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues continued Lincolnshire County Council free guide The Good Life Guide The Good Life Guide has been developed to provide important information and advice to people of retirement age and over in Lincolnshire. The guide has been developed through partnership working between ourselves, NHS Lincolnshire, Lincolnshire Police and Age UK (previously called Age Concern). The first edition of the guide was published in late 2008 with the second edition published in January 2010. The Good Life Guide is funded by the Health & Well-being Fund.

The wide variety of topics covered in the handbook aim to help you stay secure and healthy throughout your retirement. The guide gives handy tips on a range of topics including how to make your home safer and crime prevention. There is also general health advice ranging from information about healthy eating and suitable exercises to hints and tips for avoiding falls. To obtain your free copy of the Good Life Guide please phone 01522 782172.

Useful con tac ts Useful local contacts Age Care Advice Tel: 07772 992732 Email: agecareadvice@gmail.com www.agecareadvice.co.uk Adult Social Care Customer Service Centre Tel: 01522 782155 Adults Supporting Adults Is a charitable organisation offering a range of community based services, including day time provision, respite and extended stay visits to learn new skills. For more information please contact Tel: 01529 416270 Email: enquiries@asaorg.co.uk Age UK Boston & South Holland County Hall, Market Place, Boston PE21 6DY Tel: 01205 364161 Email: acbsh@btconnect.com Age UK Kesteven Council Offices, Eastgate, Sleaford NG34 7EB Tel: 01529 302843 Email: all@ageconcernkesteven.co.uk Age UK Lincoln The Day Centre, 23 Sixfield Close, Lincoln LN16 0EJ Tel: 01522 696000 Email: info@ageconcernlincoln.org.uk www.ageuk.org.uk/lincoln

Age UK Lindsey The Old School House, Manor House Street, Horncastle LN9 5HF Tel: 01507 524242 Email: info@ageconlin.co.uk Age UK Spalding District John van Geest Day Centre, 1 The Meadows, Park Road, Spalding PE11 1XR Tel: 01775 720305 Email: info.ageconcern@btconnect.com Alzheimer’s Society Lincolnshire 15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ. Tel: 01522 692681 Fax: 01522 697896 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk British Red Cross The British Red Cross provides a wide range of services throughout Lincolnshire including: • • • • •

First aid courses Dial a wheelchair Mobility Aids Support at Home Hand, arm and shoulder massage

Unity House, 22 Tollemache Road South, Spittlegate Level, Grantham, Lincs NG31 7UH Tel: 0845 054 7171 www.redcross.org.uk

Carers Connect Provide face to face carers assessments along with emotional and practical support. We also support carers groups across the county to promote mutual support, social contact and access to services. The range and type of support we can offer will be unique to each carer. 23 Sixfield Close, Lincoln LN6 0EJ Tel: 01522 812830 Email: info@carersconnect.net Carers Team at the CSC The Carers Team is made up of a range of dedicated support workers who will endeavour to help and support you through the challenges you face as a carer. Witham Park House, Waterside South, Lincoln LN5 7JN Tel: 01522 782224 Email: Carers_Team@lincolnshire.gov.uk Crossroads - Caring For Carers South Humber Ltd 18 Hainton Avenue, Grimsby DN32 9BB Tel: 01472 345842 Email: crossroads@southhumber. fsnet.co.uk Deaf Lincs Annex A, County Offices, Eastgate, Sleaford, Lincs NG34 7EB Tel: 01522 554932

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Useful contacts continued Useful local contacts continued Disability Lincs Ancaster Day Centre, Boundary Street, Lincoln LN5 8NJ Tel: 01522 870602 Email: enquiries@disabilitylincs.org.uk

Business Park, Gainsborough, Lincolnshire DN21 1DY Tel: 0845 450 9115 Email: info@lincshia.org http://lincshia.org

people. NDCS is an organization of families, parents and carers, providing emotional and practical support through our Freephone Helpline, our network of trained support workers.

Headway Lincolnshire Headway is the UK’s leading brain injury charity. Helpline: 07702 602386 Information helpline: 0808 8002244 Mon-Fri 9.00am - 5.00pm

Lincolnshire Integrated Community Equipment Service (ICES) Tel: 0845 121 2031

Head Office Address: 15 Dufferin Street, London EC1Y 8UR Email: lincoln@ndcsgroup.org.uk Tel: 07784 223412 / 07908984768 www.ndcs.org.uk

ICES Orchard House, Orchard Street, Lincoln LN1 1ES Tel: 01522 553959 / 01522 554175 Email: wendy.ramsey@lincolnshire. gov.uk Integrated Learning Disability Team Brumby Resource Centre, East Common Lane, Scunthorpe| DN16 1QQ Tel: 01724 298222 Lincoln and Lindsay Blind Society Bradbury House, Ramsgate, Louth LN11 0NB. Tel: 01507 605604 Email: info@llbs.co.uk (LAPD) Lincolnshire Association of People with Disabilities LAPD was formed in 1994, by a group of disabled people in order to encourage, support and assist disabled people to make changes, both in their personal lives and in their communities that enable them to live their lives to the full. Boundary Street, Lincoln, Lincolnshire LN5 8PF Email: manager@lapd.uk.com Tel: 01522 530301 www.lapd.uk.com Boston Office Tel: 01205 351189 Email: boston@lapd.uk.com LHIA (Lincolnshire Home Improvement Agency) Customer Relations, Mercury House, Willoughton Drive, Foxby Lane

Macmillan Macmillan improves the lives of people affected by cancer locally. We provide practical, medical, emotional and financial support and push for better cancer care. Cancer affects us all. We can all help. Macmillan Cancer Information & Support Lincoln County Hospital, Greetwell Road LN2 5QY Tel: 01522 573799 Mencap Grantham Office The Cree Centre, Aire Road, Grantham, Lincs NG31 7QP. Tel: 01467 566050 Email: annette.tweedie@ granthammencap.co.uk Lincoln Office Community Centre, Croft Street, Lincoln LN2 5AX. Tel: 01522 536765 Email: help@mencap.org.uk MS Society Freephone helpline for the National MS Society. They can provide details for Lincolnshire MS Societies. Tel: 0808 800 8000

PALS (Lincolnshire Patient & Advice Liaison Service) Oak House, Witham Park, Waterside South, Lincoln LN5 7FB Tel: 0845 602 4384 or email: info@lincspals.nhs.uk Penderels Lincolnshire Aims to assist people with all aspects of independent living. Haverholme Priory Offices, Haverholme Park, Haverholme Ewerby, Sleaford NG34 9PF Tel: 0845 6060331 Fax: 01522 529 888 Email: lincolnshire@penderelstrust. org.uk Rethink Skegness CMHT, 17 Lumley Avenue, Skegness PE25 2AP Tel: 01754 610509 Email: lincolncarers@rethink.org Samaritans 17 Hungate, Lincoln LN1 1ES Tel: 08457 909090 Email: jo@samaritans.org www.samaritans.org

north Hykeham Tel: 01522 838220 Email: helpline@mssociety.org.uk

(SILCS) Sensory Impairment Lincolnshire County Service The service aims to create opportunities for adults and children with sensory impairment needs, to build confidence and self-esteem, develop communication skills, promote independent living and develop mobility skills.

national Deaf Children’s Society (Lincoln) The National Deaf Children’s Society (NDCS) is the leading charity dedicated to creating a world without barriers for deaf children and young

BID Services, 7 Checkpoint Court, Sadler Road, Lincoln LN6 3PW Tel: 01522 848 295 Minicom: 0121 2466101 Email: sensorysupport@silcs.org.uk www.silcs.org.uk/

Boston & South Holland Branch Tel: 01205 724550 Email: helpline@mssociety.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Useful local and national contacts continued South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham, Lincolnshire NG31 5QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk St. Barnabas Hospices St Barnabas provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying. Get in touch... For enquiries about supporting St Barnabas Hospice, or for information on our care services, please call... Tel: 01522 511566 or email enquiries@stbarnabashospice.co.uk Total Voice Advocacy 5 Saxilby Enterprise, Skellingthorpe Road, Saxilby, Lincoln LN1 2LR Tel: 01522 706580 Email: tvl@voiceability.org Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 www.elderabuse.org.uk Age UK (the new, combined, Age Concern and Help the Aged) National helpline: 0800 169 8787 www.ageuk.org.uk Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 01562 723 010 www.bild.org.uk Carers UK The voice of carers. Helpline Number: 0808 8087777 (Open Wednesday and Thursday from 10-12 and 2-4) www.carersuk.org

Counsel and Care Advice and help for older people. Tel: 0845 300 7585 www.counselandcare.org.uk Dementia UK Dementia UK is a national charity, committed to improving quality of life for all people affected by dementia. We provide mental health nurses specialising in dementia care, called Admiral Nurses. 6 Camden High Street, London NW1 0JH Tel: 020 7874 7200 Email: info@dementiauk.org www.dementiauk.org Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs. Free advice line: 0800 377 7070 www.housingcare.org FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Finance Advice Line: 0800 310 2011 www.firststopadvice.org.uk Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 www.fote.org.uk IndependentAge Pledges to tackle social isolation by getting older people online and supporting them in their homes. Tel: 0207 605 4200 www.independentage.org.uk Action for the Blind Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages. We listen, we understand, we act. 53 Sandgate Street, London SE15 1LE Email: helpline@rnib.org.uk Tel: 0303 123 9999 www.actionforblindpeople.org.uk

Macmillan We provide practical, medical and financial support and push for better cancer care. We are Macmillan Cancer Support. 89 Albert Embankment, London SE1 7UQ Tel: 020 7840 7840 (Head Office) Tel: 0808 8080000 (Advice Line) www.macmillan.org.uk Mencap National Helpline 123 Golden Lane, London EC1Y 0RT Tel: 020 7454 0454 Email: help@mencap.org.uk MS Society The MS Society is the UK’s leading MS charity. Since 1953, we’ve been providing information and support, funding research and fighting for change. MS National Centre (MSNC), 372 Edgware Road, London NW2 6ND Tel: 020 8438 0700 Email: helpline@mssociety.org.uk www.mssociety.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 www.napa-activities.co.uk Parkinsons Society Parkinson’s UK, 215 Vauxhall Bridge Road, London SW1V 1EJ Tel: 0844 225 3620 Email: hello@parkinsons.org.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 0207 359 8136

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

FRAMPTON HOU SE Residential Care Home

• • • • • • • • •

Grade II listed Building 27 Bedrooms Specialised in Dementia care Respite and Convalescent care Beautifully Manicured Gardens Elegant dining room Dedicated kitchen, preparing nutritious meals using local produce Pretty Summerhouse on grounds Private & DSS clients welcome

Ralphland Care Home

Where quality of life counts

Care home (Boston)

Set in open fields with a continually changing picturesque agricultural landscape. purpose built, 34 bedded residential, Respite and Day Care home for older people. • Dedicated private wing within the home, which has its own en-suite bathrooms. • Encouragement to personalise their room to create a “home from home” atmosphere. • Catering for all dietary requirements, with well-balanced home cooked meals. • Regular visits from a chiropodist, in-house hairdressing salon, regular church services. • Monthly entertainment and daily activities run by our activities coordinator. • Residents enjoy outings to local attractions and families are welcome to join us. •

•A

•

Tel: 01205 724 216 Web: www.framptonhouse.co.uk

White Gables

Ralphs Lane, Frampton, Nr Boston, Lincolnshire PE20 1QU

Telephone: 01205 722332

Frampton House, West End Road, Frampton, Boston, PE20 1BT

www.bostoncarehome.co.uk

White Gables is situated in the heart of the small but busy village of Kirton, which boasts a range of amenities including a church, shops, a post office, a bank and a library, all of which can be found within easy reach of the home. 21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874 Email: whitegables21@btinternet.com Web: www.whitegablesboston.co.uk

Meadows Edge care home with nursing

Wyberton West Road, Boston, Lincolnshire PE21 7JU Tel: 01205 353 271 • Fax: 01205 316 658 Email: meadowsedge@btconnect.com

We all aim to give each resident the best possible caring environment and meet all relevant medical needs, particularly for those with all forms of dementia.

At Meadows Edge Care Home, our dedicated, fully trained staff recognise the importance of privacy and independence. We are a friendly, professional, residential care home specialising in care of the elderly, and also all forms of dementia.

• Long or short stay • Respite and holiday care • 32 single rooms & 4 shared rooms

Members of The RNHA

www.meadows-edge.co.uk

• Non smoking • Residents’ garden • TV and phone point in all rooms

• Residents can bring their own furniture • Residents can retain their own GP • Lift & Wheelchair access

Boston church

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Boston

Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes

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gArdenS reSidentiAL home, the l 88 Sleaford Road, Boston PE21 8EY Tel: 01205 359797 mAnor gAte CAre home 190 Causeway, Boston, Wyberton PE21 7BS Tel: 01205 366260 minStreLS reSidentiAL home, the Main Road, Wrangle, Boston PE22 9AJ Tel: 01205 870910 oLd reCtory, the Main Road, Stickney, Nr. Boston PE22 8AY Tel: 01205 480885

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wiLLoUghBy grAnge CAre home Willoughby Road, Boston PE21 9EG Tel: 01205 357836 Advert page 32

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woodLAndS CoUrt CAre home l Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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Boston care homes with nursing eLmwood hoUSe nUrSing home 88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235 georgiAnS (BoSton) Ltd, the l 50 Wide Bargate, Boston PE21 6RY Tel: 01205 364111

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woodLAndS CoUrt CAre home l Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Visit our website:

www.hollytreelodgecare.co.uk

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*T&Cs apply

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Telephone: 01724-762537 E-Mail: htlcare@btconnect.com Registered Manager: AtkinsonE–mail: E-Mail: manager@hollytreecare.co.uk Registered Manager: AnneAnne Atkinson manager@hollytreecare.co.uk Registered Manager: Anne Atkinson E-Mail: manager@hollytreecare.co.uk Visit website: www.hollytreelodgecare.co.uk www.hollytreelodgecare.co.uk Visit our website:

RESPITE Stay for a day FREE

The home is a former Vicarage, situated within the heart of The is a former Vicarage, situated within hearttooflocal thehome picturesque village of Scotton, within easythe access the picturesque of Scotton, within easytoaccess to local amenities and village bus route. It is located close the historic amenities and bus route. It is located close to the historic town of Gainsborough as well as the industrial garden town town of Gainsborough as the industrial gardenthat town of Scunthorpe. It is a as twowell storey detached property stands ofwithin Scunthorpe. It is a two storey detached property that stands its own gardens and has views of the countryside. The within its own gardens and has views of the countryside. The home is able to offer packages ranging from one day respite home is able offer packages ranging day to long termtocare and continuing care.from The one types ofrespite care we toprovide long term care and continuing care. The types of care are nursing, residential and dementia care. We we also provide are nursing, residential andofdementia care.have Wea also aim to be able to meet the needs people who aim to be able to meet thethose needs of people who have physical disability and with intermediate careaneeds. physical disability and those needs. Please do not hesitate to callwith andintermediate discuss yourcare requirements. Please do not hesitate to call and discuss your requirements. The home is furnished to a high standard, to create a The home is furnished to aatmosphere high standard, createa asafe and comfortable and homely thattooffers comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious (the home secure environment. The accommodation is spacious (the lends itself to distinct areas) and the furniture appropriate.home The lends itself distinct and furniture appropriate. living areatohas been areas) adapted to the reduce the risks associatedThe with living area has been adapted to reduce the risks associated with the client group. the client The caregroup. provided is focused on supporting people according to The care provided is focused supporting according their needs to enable them toonachieve theirpeople potential and livetoa their needs life. to enable them to achieve their potential and live a fulfilling fulfilling life.

There is a large garden which has within it a number of smaller There large garden which hasfor within it a number of smaller areasistoa allow group activities, example barbeques or areas to allow group activities, for example barbeques or one-to-one support. one-to-one support. A new sun lounge with patio area have just been completed. A new sun lounge with patio area have just been completed. The approach within the home ensures that the person is cared The within the home ensures thatfreedom the person is cared forapproach in an individualised way, promoting of choice. for in an individualised way, promoting freedom of choice. All people within the home have comprehensive support plans All people within the hometohave plans that are person-centered meetcomprehensive their individualsupport needs and that are person-centered to meet their individual needs and include individual choices and social inclusion. The support include individual choices and by social inclusion. The support plans are regularly reviewed the management team and plans are regularly reviewed by the management team staff. This ensures that the person’s wants and wishesand are staff. This ensures that the person’s wants and wishes are taken into account within the daily routine. taken into account within the daily routine. The home is committed to ongoing training and aims to develop an experienced, well balanced The home is committed to ongoing team, dedicated to a high quality oftraining care. and aims to develop an experienced, well balanced team, dedicated to a high quality of care.

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HOLLY TREE HOLLY TREELODGE LODGECARE CAREHOME HOME

HOLLY TREE LODGE CARE HOMEDN21 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE 3QR 3QR 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3 EASTGATE, SCOTTON, LINCOLNSHIRE DN21 3QR Telephone: 01724GAINSBOROUGH, 762537 E–mail: E-Mail: htlcare@btconnect.com Telephone: 01724-762537 htlcare@btconnect.com

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gainsborough gainsborough care homes

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CheStnUt hoUSe 62 High Street, Marton DN21 5AW Tel: 01427 718272

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kingSwAy CLAyton hoUSe reSidentiAL CAre home l 9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730 mAnor reSidentiAL home, the The Green, Scotter, Gainsborough DN21 3UD Tel: 01724 764884 north wArren hoUSe l North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171

ThE

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wiSpington hoUSe l 41 Mill Lane, Saxilby, Lincoln LN1 2QD Tel: 01522 703012

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• Warm, friendly environment • independence and dignity maintained • Freshly prepared meals with dietary needs catered for • Entertainment and activities provided • Visitors welcome at any time • Short breaks, day care and respite care offered • committed staff team providing a high quality of care

Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Fax: 01522 702346 Email: theoldrectory@mandmcare.co.uk www.oldrectorycare.co.uk

Service User Bands

Publications

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

LAUGHTON CROFT

CARE HOME WITH NURSING Scotter Common, nr Gainsborough, North Lincolnshire

Laughton has recently undergone a full refurbishment! Offers permanent and respite care in a wonderful environment, a lovely place to rest and recover. We provide residential, nursing and EMI care. Situated in peaceful and beautiful woodland just outside the village of Scotter, midway between Scunthorpe and Gainsborough, Laughton offers high quality care from a well trained and dedicated team of nurses and carers. We offer short term placements as well as permanent care. Laughton Croft offers high standard ensuite bedrooms which are spacious and well presented and now fully refurbished. Dining and lounge facilities offer lovely open views across lawns and woods. Assisted bedrooms and walk-in showers are also available. Hairdressing, chiropody, trips out and lots of other activities are offered to be enjoyed by all residents. We hope to see you soon so that we can work together to improve your life.

CONTACT KERRIE MCOMIE, MANAGER ON 01724 762678 to discuss your needs and how we can help www.croftcarehomes.co.uk

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

gainsborough care homes with nursing BLenheim CAre Centre l Hemswell Cliff, Gainsborough DN21 5TJ Tel: 01427 668175

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BLyton CoUrt 3 Laughton Road, Blyton, Gainsborough DN21 3LG PD MH YA Tel: 01427 628791 Cheyne hoUSe CAre home l Main Street, North Carlton, Lincoln LN1 2RR Tel: 01522 730078 Advert below and page 64 droVerS CALL 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 eLiot hoUSe Crooked Billet Street, Morton, Gainsborough DN21 3AH Tel: 01427 617545 Ferndene CAre home Parksprings Road, Gainsborough DN21 1NR Tel: 01427 810700 FoxBy hiLL CAre home l Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231 gABLeS mAnor Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250

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gainsborough old hall

Cheyne House Care Home

is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

rated as 94% for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones. Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Award winning luxury living in Lincolnshire Avery Lodge Care Home

e Cedars Care Home

Avery Lodge Care Home, located in a quiet area of Grantham, provides outstanding residential and dementia care to the Lincolnshire area, drawing residents from as far as Cambridgeshire and Leicestershire. Our home offers a vibrant community of care where residents are encouraged to live active and sociable lives.

The award winning Cedars Care Home is set in the tranquil grounds of the old vicarage beside the Abbey Church in the centre of the market town of Bourne. The home offers excellent Nursing, Residential and Respite care and attracts residents from all over Lincolnshire and surrounding counties.

Avery Lodge Care Home

01476 590674

37 Beacon Lane, Grantham, Lincolnshire NG31 9DN.

The Cedars Nursing Home

01778 421555

Church Walk, Bourne, Lincolnshire PE10 9UQ.

www.averyhealthcare.co.uk

KINGS COURT NURSING HOME

Kings Court Nursing Home is a family run purpose built nursing and residential home which has built up a strong reputation across the county for providing high standards of client satisfaction. We specialise in delivering top quality care to the people living in our comfortable, secure and happy home environment. We believe in treating everyone as individuals, listening to their feedback, and ensuring every day is thoroughly enjoyable. • Local shops nearby • Close to public transport • Minibus or other transport is available

• Lift and Wheelchair access • Television point in own room • In house chef catering for all diets

THE

Church Street, Grantham NG31 6RR Tel: 01476 576928 • Fax: 01476 576927 • Email: kingscourt@live.co.uk

ings ourt

NURSING HOME

• Highly qualified and attentive staff • Full activities and outings programme

Choosing the right care home for Mum was made easier From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

• Nursing Care • Residential Care • Dementia Care • Respite Care

T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

Chater Lodge Care Home Stamford, Lincolnshire, PE9 3TJ

Tel: 01780 778 825

Newton House Care Home

Wood Grange Care Home

Grantham, Lincolnshire, NG31 8AF

Bourne, Lincolnshire, PE10 9TU

Tel: 01476 452 380

Tel: 01778 752 570

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Grantham Grantham care homes

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AVery LodGe l 37 Beacon Lane, Grantham NG31 9DN Tel: 01476 590674 Advert page 60

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BirChwood retirement home 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042

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CAStLeGAte hoUSe reSidentiAL home 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800

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CAythorpe reSidentiAL home 77 High Street, Caythorpe, Grantham NG32 3DP Tel: 01400 272552 Advert adjacent

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ChAndoS hoUSe l Gorse Road, Grantham NG31 9LH Tel: 01476 562393 Advert inside Front Cover

Grantham care homes with nursing

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Service User Bands

hArrow Street, 18 Grantham NG31 6HF Tel: 01476 574429

OP PD LDA SI YA

miLLFieLd hoUSe 13 Back Lane, Colsterworth, Grantham NG33 5NJ Tel: 01476 861407 LDA SI YA

Caythorpe Residential Home

LDA

BeLVoir home CAre home l Brownlow Street, Grantham NG31 8BE Tel: 01476 565454

hArrowBy LodGe nUrSinG home l 4 Harrowby Lane, Grantham NG31 9HX Tel: 01476 568505

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GreGory hoUSe l Welby Gardens, Grantham NG31 8BN Tel: 01476 562192 Advert inside Front Cover

AyrShire hoUSe 24-26 Main Road, Long Bennington, Newark, Nottinghamshire NG23 5EH Tel: 01400 281971

BeLton LodGe nUrSinG home 213 Belton Lane, Grantham NG31 9PW Tel: 01476 579798

FAirView FArm Gloucester Road, Grantham NG31 8RJ Tel: 01476 570507

Quality Rating ‘excellent’

Caythorpe provides for older people and people with dementia.

The Home provides a full range of services and facilities: • Home cooking is provided and all diets are catered for • Trained staff • Regular relative/resident meetings • Dental, clergy, hairdressing & chiropody • Own furniture/pets welcome by prior arrangement • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized • Day care service also provided • Registered for 14 residents Members of National Association for Providers of Activities for older people

‘I’ve been here for a year now, I regularly laugh & joke with the staff.’

Len (Resident)

Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP

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newton hoUSe CAre home 148 Barrowby Road, Grantham NG31 8AF OP D PD MH YA Tel: 01476 452380 Advert page 60 St edmUnd’S nUrSinG home Worcester Road, Grantham NG31 8SF Tel: 01476 576811

OP PD YA

OP PD LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

horncastle horncastle care homes BrAmhALL reSidentiAL home 1 Butt Lane, Tattershall LN4 4NL Tel: 01526 342632 CLArenCe hoUSe And the grAnAry 53 West Street, Horncastle LN9 5JE Tel: 01507 524466 eAStwood Lodge l Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352188 groVe reSidentiAL CAre home, the Main Street, West Ashby, Horncastle LN9 5PT Tel: 01507 522507

LDA YA

heAtherLeA hoUSe reSidentiAL CAre home 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD OP D Tel: 01526 353394 netherLAndS Spilsby Road, Horncastle LN9 6AL Tel: 01507 522009

LDA YA

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rUSSeLL green CAre home 11 Stanhope Avenue, Woodhall Spa LN10 6SP OP D PD SI Tel: 01526 352879

OP D SI

weSterLey reSidentiAL home For the eLderLy The Broadway, Woodhall Spa LN10 6SQ OP Tel: 01526 352231

horncastle care homes with nursing

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nightingALe hoUSe CAre Centre Main Road, Bucknall, Lincoln LN10 5DT Tel: 01526 388261 Advert outside Back Cover OP PD

tAngLewood CAre home l 36 Louth Road, Horncastle LN9 5EN Tel: 01507 527265 Advert inside Back Cover OP D PD YA

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torAy pineS CAre home l School Lane, Coningsby, Lincolnshire LN4 4SJ Tel: 01526 344361/2 Advert inside Back CoverOP D PD YA

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tattershall Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 49

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincoln Boston care homes

Lincoln care homes

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An CALAdh hoUSe 4 Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 790110 AShLey CoUrt, 1 l Boundary Street, Lincoln LN5 8PQ Tel: 01522 539247

monSon retirement home 9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 520643 Advert page 64

OP D

redCote hoUSe reSidentiAL CAre home Redcote Drive, Lincoln LN6 7HQ Tel: 01522 500796

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ridgewAy CAre Centre 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 530552

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rUCkLAnd CoUrt CAre home (LACe) Ruckland Avenue, Lincoln LN1 3TP Tel: 01522 530217 Advert page 5

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SAmpSon hoUSe (LinkAge) 400 Skellingthorpe Road, Lincoln LN6 7YD Tel: 01522 697378 Advert page 70

LDA

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SCorer Street, 122 Lincoln LN5 7SX Tel: 01522 804167 Advert page 64

LDA

LDA YA

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BernAdette hoUSe l The Old Vicarage, South Park, Lincoln LN5 8EW Tel: 01522 521926 Advert page 64 BoULthAm pArk hoUSe l Rookery Lane, Lincoln LN6 7PH Tel: 01522 681500 Advert inside Front Cover BrAntLey mAnor CAre home l Brant Road, Lincoln LN5 8RX Tel: 01522 543866 Advert page 64 CAnwiCk CoUrt CAre Centre 78 South Park, Lincoln LN5 8ES Tel: 01522 544595 ermine hoUSe l Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 01522 529093 Advert inside Front Cover FoSSe hoUSe l Hykeham Road, Lincoln LN6 8AA Tel: 01522 524612 Advert inside Front Cover

StoneS pLACe Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 684325

SwALLow Lodge l Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 555501

groVe CAre Centre, the 14 Church Road, Skellingthorpe, Lincoln LN6 5UW OP D PD Tel: 01522 500710

tAmAr hoUSe 5 Riseholme Road, Lincoln LN1 3JN Tel: 01522 524093

hArtShoLme hoUSe l Ashby Avenue, Hartsholme, Lincoln LN6 0ED Tel: 01522 683583 Advert inside Front Cover

tigh ALLene 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 797947

LindUm pArk hoUSe CAre home 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 545099

Service User Bands

OP D

OP LDA MH YA

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weSt deAn CAre home 77-79 Yarborough Road, Lincoln LN1 1HS OP LDA MH YA Tel: 01522 568248

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Bernadette House

122 SCORER STREET Lincoln LN5 7SX

The Old Vicarage, South Park, Lincoln LN5 8EW

Holistic Residential and Day Care for adults with learning disabilities / high functioning Autistic Spectrum Disorders

Bernadette House is one of the outstanding residential care homes in Lincoln, specialising in dementia care. We also offer respite and day care with newly refurbished en-suite rooms. It is set in one acre of picturesque gardens within close proximity of the shops and amenities.

Tel: 01522 521926

We offer excellent standards of care and accommodation for the elderly (from age 55 years and up) and work within the guidelines of the national minimum standards.

Email: Bernadettehouse@btconnect.com • Web: www.bernadettehouseltd.co.uk

Brantley Manor

• • • Brantley Manor lies just two • miles south of one of England’s • most historic cathedral cities, • Lincoln. The property is close • to local amenities and is • surrounded by mature trees • and hedges. •

Excellent Services *** (CQC) • Small homely environment • Person centred service • Active community participation • Enhancing life skills • Individual structured programmes • Live-in management team • Highly trained mature staff Tel: 01522 804 167 Email: adrian@scorerstreet.co.uk www.scorerstreet.co.uk

Daycare Respite Care Older person needs met Staff qualified and experienced in Alzheimer’s/Dementia Attractively decorated rooms 24 hour call systems Wheelchair access Fresh, vaired menu for all diets Group activities Highly qualified & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: brantleymanor@pearlcare.co.uk

monson retirement home More than just a place to live, Monson Retirement Home is truly ‘home’ to only thirty five residents and has been specifically designed for comfortable and entertaining senior living for individuals and couples. Within a modern, tranquil setting our caring staff deliver 24 hour personalised care that helps to achieve a high level quality of life with a range of facilities rarely found in other care homes.

T: 01522 520643 9-11 Monson Street, Lincoln LN5 7RZ

Lincoln

www.monsonrh.co.uk

Cheyne House Care Home is one of the best care homes in

Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

rated as 94% for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincoln care homes with nursing ALthAm CoUrt reSidentiAL And nUrSing home Altham Terrace, Lincoln LN6 7SP Tel: 01522 511373

Advertisers are highlighted greetweLL hoUSe nUrSing home 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 521830 OP PD

BUnkerS hiLL CAre home l 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ OP D PD MH YA Tel: 01522 575139 CAthedrAL nUrSing home 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 526715 Cherry tree Lodge nUrSing home 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 545580 eASthoLme CAre home 74-75 South Park, Lincoln LN5 8ES Tel: 01522 521956 eCCLeShAre CoUrt (LACe) Ashby Avenue, Lincoln LN6 0ED Tel: 01522 689400 Advert page 5

OP D

LDA YA

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groSVenor hALL CAre home l Newark Road, Lincoln LN5 8QT Tel: 01522 528870

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hArVeSt hoUSe nUrSing home 126 Carholme Road, Lincoln LN1 1SP Tel: 01522 513202

OP D

homer Lodge CAre Centre l 23-28 Monson Street, Lincoln LN5 7RZ Tel: 01522 530108 Advert outside Back Cover

St CLAire’S nUrSing home l Birchwood Avenue, Doddington Park, Lincoln LN6 0QT Tel: 01522 684945

OP PD

wiLLow CoUrt Croft Lane, Cherry Willingham, Lincoln LN3 4JW Tel: 01522 595391

OP D

Louth Louth care homes

Advertisers are highlighted

ALderSon hoUSe l Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH MH YA Tel: 01507 338584

ChimneyS CAre home, the 1 Station Road, Alford LN13 9HY Tel: 01507 462789

AShtree hoUSe l Church Lane, Withern, Alford LN13 0NG Tel: 01507 450373 Advert page 66

doULton CoUrt CAre home Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 Advert page 32

BeeCheS, the 28 South Street, Louth LN11 9JT Tel: 01507 603862 BoULeVArd hoUSe 1 The Boulevard, Mablethorpe, LN12 2AD Tel: 01507 473228

Service User Bands

OP D

LDA YA

OP D PD

Fir CLoSe 2 Westgate, Louth LN11 9YH Tel: 01507 603882 FotherBy hoUSe Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 607237

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

louth care homes continued

advertisers are highlighted

GaBleS, The Willoughby Road, Cumberworth, Alford LN13 9LF Tel: 01507 490661 link hoUSe Main Road, Withern LN13 0NB Tel: 01507 450403

LDA

LDA YA

livinGSTone CoUrT (linkaGe) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333 advert page 70 MonkS Dyke roaD, 54 Louth LN11 9AN Tel: 01507 609331

LDA

PD LDA SI

MonkS Dyke roaD, 56 Louth LN11 9AN Tel: 01507 610877

LDA SI

newhaven reSiDenTial hoMe l Mumby Road, Huttoft, Alford LN13 9RF Tel: 01507 490294 oak loDGe (linkaGe) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479782 advert page 70 olD Mill Park, 25 25 Old Mill Park, Louth LN11 0NY Tel: 01507 608052

OP LDA

LDA

LDA SI

riverSiDe (linkaGe) Ramsgate Road, Louth LN11 0NJ Tel: 01507 608311 advert page 70

LDA

SeaTon hoUSe (linkaGe) 153 Eastgate, Louth LN11 9AJ Tel: 01507 611071 advert page 70

LDA

SoUTh FarM reSiDenTial hoMe l Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU OP LDA Tel: 01507 443746 SUMMerFielD reST hoMe 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL Tel: 01507 441969

OP D

SwallowDale (linkaGe) 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833 advert page 70

LDA

SyCaMoreS, The (linkaGe) 45 South Street, Alford LN13 9AN Tel: 01507 463225 advert page 70

LDA

viCToria hoUSe reSiDenTial hoMe 31 Station Road, Alford LN13 9JB Tel: 01507 463292

OP D PD

waverley 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 473071

OP LDA

willoUGhBy hoUSe Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 442555

LDA YA

wynGaTe reSiDenTial Care hoMe Alford Road, Mablethorpe LN12 1PX Tel: 01507 477531

OP D PD

Ashtree House provides a homely environment in which the elderly with varying forms of dementia are cared for and enabled to maximize their capacity to enjoy life by meeting their physical, social, cultural, emotional and spiritual needs. All staff are trained to deliver first class individualized care, meeting the changing needs of our residents. We offer permanent, respite and day care within a homely, family orientated environment where the quality of care is reflected in the happiness of our residents.

Ashtree House Church Lane, Withern Alford, Lincs LN13 0NG Phone: 01507 450 373 E-Mail: enquiries@ashtree-house.co.uk Website: www.ashtree-house.co.uk

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Louth care homes with nursing

Advertisers are highlighted

doULton CoUrt CAre home Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 Advert page 32

OP D PD

eLmS CAre home, the Elm Drive, Louth LN11 0DE Tel: 01507 350100 Advert page 32

OP D

FoUntAinS CAre Centre, the Church Lane, Tetney, Grimsby DN36 5JX Tel: 01472 210456 Advert outside Back Cover OP D PD mAdeirA hoUSe 129 - 131 High Holme Road, Louth LN11 0HD Tel: 01507 607452 OP D PD SI mirAmAr nUrSing home 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484 orChArd hoUSe CAre home l Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 472203

Stewton hoUSe 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961

SUtton Lodge nUrSing & reSidentiAL CAre home Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR OP PD YA Tel: 01507 441905 woLdS CAre Centre, the North Holme Road, Louth LN11 0JF Tel: 01507 603869

OP D PD MH SI YA

OP D PD YA

SAndpiper CAre home l South Street, Alford LN13 9AQ Tel: 01507 462112 Advert inside Back Cover

OP D PD

market rasen market rasen care homes BLythe hoUSe Lincoln Road, Faldingworth LN8 3SF Tel: 01522 868279 gLeBe hoUSe 7 South Dale, Caistor LN7 6LS Tel: 01472 852282 greenACreS CAre home 17-19 Grimsby Road, Caistor LN7 6QY Tel: 01472 851989 hAwthornS, the 53 Station Road, Bardney LN3 5UD Tel: 01526 399868 Service User Bands

Advertisers are highlighted

LDA YA

LittLe BroCkLeSBy hoUSe 51 High Street, Limber, Grimsby DN37 8JL Tel: 01469 561353

OP D

MH YA

oLd hALL, the l Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01522 595395

LDA

popLArS, the l Chapman Street, Market Rasen LN8 3DS Tel: 01673 843319 Advert inside Front Cover SAxiLBy hoUSe 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025

OP D

D PD MH

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

market rasen care homes continued wAterLoo hoUSe l Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343

OP D MH

wiLLAn hoUSe l Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01526 398785

market rasen care homes with nursing gLengArriFF hoUSe nUrSing home 8 King Street, Market Rasen LN8 3BB Tel: 01673 844091

LDA YA

hiLL hoUSe CAre home Sand Lane, Osgodby, Market Rasen LN8 3TE OP PD LDA MH YA Tel: 01673 843407 LAUreLS nUrSing home, the Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680

OP D

Advertisers are highlighted nettLeton mAnor nUrSing home l Moortown Road, Nettleton, Market Rasen LN7 6HX OP D PD Tel: 01472 851230 Advert below St LUke’S nUrSing home 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264

OP D

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 91%.

We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be. Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 Email: nettletonmanor@gmail.com

rated as 91%

excellent

north hykeham north hykeham care homes An dArACh hoUSe 22 School Lane, North Scarle, Lincoln LN6 9EY Tel: 01522 778851

Advertisers are highlighted

LDA YA

BroUghton hoUSe And CoLLege 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929 / 279085

BASSinghAm CAre Centre Advert page 69 2 Lincoln Road, Bassingham LN5 9HE Tel: 01522 788215 OP D PD LDA MH SI YA AD

CAnwiCk hoUSe CAre home Hall Drive, Canwick LN4 2RG Tel: 01522 522275

BeCkFieLd hoUSe reSidentiAL home Station Road, Heighington, Lincoln LN4 1QJ Tel: 01522 790314

CottAge reSidentiAL home, the Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887

Service User Bands

OP D

LDA

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

north hykeham care homes continued

Advertisers are highlighted

hAVen CAre home, the 19 Lincoln Road, Metheringham LN4 3EF Tel: 01526 322051

OP D

hoLmLeigh CAre home Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298

neALe CoUrt CAre home (LACe) l Neale Road, North Hykeham LN6 9UA Tel: 01522 682201 Advert page 5

St miChAeL’S High Street, Waddington LN5 9RF Tel: 01522 723292

OP D

weLBoUrn mAnor CAre Centre High Street, Welbourn, Lincoln LN5 0NH Tel: 01400 272221

OP D LDA

OP D

north hykeham care homes with nursing

Advertisers are highlighted

BASSinghAm CAre Centre Advert below 2 Lincoln Road, Bassingham LN5 9HE Tel: 01522 788215 OP D PD LDA MH SI YA AD

weLBoUrn hALL nUrSing home l Hall Lane, Welbourn LN5 0NN Tel: 01400 272771

OP D

BeCkSide l Middle Street, North Hykeham LN6 9QX Tel: 01522 693461 Advert inside Front Cover

white gABLeS Lincoln Road, Skellingthorpe LN6 5SA Tel: 01522 693790

OP D

CheSterFieLd hoUSe 411 Newark Road, North Hykeham LN6 9SP Tel: 01522 692607

LDA YA

CoUrtLAndS Lodge l 25 Langley Road, North Hykeham LN6 9RX Tel: 01522 693800 Advert adjacent

OP PD YA

Courtlands Lodge MH

eAgLe nUrSing home The Old Rectory, High Street, Eagle, Lincoln LN6 9DL OP D MH Tel: 01522 868403 St pAUL’S CAre home High Street, Waddington LN5 9RF Tel: 01522 721764

woodView CAre home l 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01522 790604 Advert page 32

Nursing Home

25 Langley Road, North Hykeham, Lincoln LN6 9RX T: 01522 693800 www.superiorcarehomes.com

• Activities • 24 hour Nursing staff • Access to local churches • Specialised beds and hoists • Hairdressing & visiting podiatrist • TV points & nurse call in all rooms • Access to local GP, dentist & hospital • Access to local schools & sports facilities

• Single and double rooms • Near to local amenities • Car park facilities • Residentsʼ pay phone • Assisted baths • Lounge & two gardens • In house laundry

A friendly and homely care home where quality comes as standard

WELCOME TO BASSINGHAM CARE CENTRE... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE T: 01522 788215 • E: bassingham@my-care.co.uk

Family and friends are welcomed as an essential part of the the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Skegness Skegness care homes

Advertisers are highlighted

AShBy CoUrt 1–6 Asnby Road, Spilsby, Lincolnshire PE23 5DR Tel: 01790 753432 BeeCh Lodge - mABLethorpe (LinkAge) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479781 Advert below

LDA YA

LDA

Byron hoUSe 104 Drummond Road, Seacroft, Skegness, Lincolnshire PE25 3EH Tel: 01754 768909

MH YA AD

ChArLotte roSe hoUSe 1 Norwood Road, Skegness PE25 3AD Tel: 01754 762119

OP PD

deSBoro hoUSe (LinkAge) Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049 Advert below

LDA

dUnSFord (LinkAge) 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106 Advert below

LDA

ereSBy hALL l Ancaster Avenue, Spilsby PE23 5HT Tel: 01790 752495 Advert inside Front Cover

Skegness beach

Achieving amazing things every day! Linkage Community Trust provides high-quality care, employment and education services for learning disabled people. 3 3 3 3 3 3

Web: www.linkage.org.uk Email: info@linkage.org.uk Tel: 01472 372306/01790 752499 Follow us on Twitter @LinkageCT

Short breaks – provided at home & away Supported living Residential care homes Support to become more independent Further education courses Specialist help to find a paid job

Company Limited by Guarantee no. 01240377 Registered Charity no. 504913

Seathorne Court offers warm and comfortably furnished bedrooms. Residents are welcome to bring their own personal items if they wish to. · Short/long term respite care (including dementia care) · 18 single rooms with washing facilities · Nurse call system · Colour TV, BT sockets in all rooms · 24hr medical care accessibility · Homely communal lounge · Dining room · Shower/ wet room · Chair lifts and lift · Large pleasant garden

Tel / Fax: 01754 765225 • Winthorpe Avenue, Skegness, Lincolnshire PE25 1RW Email: enquiries@seathornecourt.co.uk • www.seathornecourt.co.uk

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Skegness care homes continued

Advertisers are highlighted

keAL View Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 754926

PD LDA YA

mAnor CAre Centre Fen Road, East Kirkby, Spilsby PE23 4DB Tel: 01790 763381 Advert outside Back Cover OP D MH meAdowS CoUrt CAre home l West End, Hogsthorpe PE24 5PA Tel: 01754 872302

OP D MH

meAdowS SAndS CAre home l 98 South Parade, Skegness PE25 3HR Tel: 01754 762712

OP D

meLody Lodge West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ Tel: 01790 752700

LDA

noSS mAyo reSidentiAL home 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Tel: 01754 810729

OP D

oLd hALL reSidentiAL CAre home, the Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 753503 OP D orBy hoUSe Gunby Road, Orby PE23 5SW Tel: 01754 811002

LDA YA

pALmS, the (LinkAge) 147 Drummond Road, Skegness PE25 3BT Tel: 01754 768067 Advert page 70

LDA

phoenix CAre Centre Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01754 872645 OP D proSpeCt hoUSe (LinkAge) 14 Boston Road, Spilsby PE23 5HD Tel: 01790 752531 Advert page 70

LDA

rAyLeigh hoUSe l 17 Derby Avenue, Skegness PE25 3DH Tel: 01754 764382

OP D

Skegness care homes with nursing ASpen Lodge CAre home Yarborough Road, Skegness PE25 2NX Tel: 01754 610320 Advert page 32 Service User Bands

OP D PD MH YA

roSSLyn CAre home 41 Algitha Road, Skegness PE25 2AJ Tel: 01754 767106

LDA YA

SAndBeCk hoUSe reSidentiAL home l 77-81 Sandbeck Avenue, Skegness, Lincolnshire PE25 3JX Tel: 01754 766585 OP SCremBy grAnge Scremby, Near Spilsby, Lincolnshire PE23 5RW Tel: 01754 890521

LDA

SeABreezeS reSidentiAL home 41 Scarborough Avenue, Skegness PE25 2TD Tel: 01754 760596

SeAthorne CoUrt reSidentiAL home Winthorpe Avenue, Skegness PE25 1RW Tel: 01754 765225 Advert page 70

SpenCerS Lodge (SpeCiALiSt CoLLege) Toynton All Saints, Near Spilsby, Lincolnshire, PE23 5AE Tel: 01790 752499 Syne hiLLS CAre home Ltd Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329

LDA YA

OP D LDA

wAinFLeet l Rumbold Lane, Wainfleet, Skegness PE24 4DS Tel: 01754 881155 weLhAm hoUSe Hundleby Road, Spilsby PE23 5LP Tel: 01790 752989

OP D YA

LDA YA

weStCoteS reSidentiAL CAre home 70 South Parade, Skegness PE25 3HP Tel: 01754 610616

woodSide CAre home l Lincoln Road, Skegness PE25 2EA Tel: 01754 768109

OP D PD

Advertisers are highlighted SeACroFt CoUrt nUrSing home Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610372

OP D PD MH

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Sleaford Sleaford care homes

Advertisers are highlighted

AShdene CAre home l 89 Eastgate, Sleaford NG34 7EE OP D PD LDA MH SI YA AD Tel: 01529 304872

greenACreS CAre home 71 Cameron Street, Heckington, Sleaford NG34 9RP OP D PD MH Tel: 01529 460935

BArn, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

hoLT, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

LDA

KirK hoUSe 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 833569

LDA

ByArdS Keep Graylees, Sleaford NG34 8XT Tel: 01529 488931

LDA

LDA YA

Cherry Tree Lodge 34 Station Road, Ruskington, Sleaford NG34 9DA Tel: 01526 830803 CheSTnUTS reTiremenT home l Station Road, Ruskington NG34 9DE Tel: 01526 832174

LDA

CoTTAge, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 CrofT, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 fArmhoUSe, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 five BeLLS reSidenTiAL CAre home l 28 Market Place, Folkingham, Sleaford NG34 0SF Tel: 01529 497412

LimeS CAre home, The l Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 321748

oLd hALL, The 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01529 240335 Advert below

LDA

pAddoCKS, The Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

LDA

roxhoLm hALL CAre CenTre Roxholm, Sleaford NG34 8ND Tel: 01526 832128

LDA

OP D PD

LDA

OP D MH

SUiLLeAn hoUSe 77 Sleaford Road, Heckington, Sleaford NG34 9QP LDA YA Tel: 01529 461066

OP D PD

The Old Hall

“a comfortable and homely atmosphere”

 Short term residential care  Long term residential care  Respite Care  Dementia  Day Care provision  Low to high dependency care needs met The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl. Email: info@theoldhallcarehome.co.uk  Visit: www.theoldhallcarehome.co.uk  Tel: 01529 240 335  Billingborough, Sleaford, Lincolnshire NG34 0QA

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sleaford care homes continued ViLLAge FArm Newark Road, Norton Disney LN6 9JS Tel: 01522 789354

LDA YA

york hoUSe 15 Waterside, Billinghay LN4 4BU Tel: 01526 860378

OP D

Sleaford care homes with nursing AShFieLd Lodge Ashfield Road, Sleaford NG34 7DZ Tel: 01529 307330 BLAir hoUSe Skirth Road, Billinghay LN4 4AY Tel: 01526 860432

OP D MH

OP LDA YA

mArtin hALL nUrSing home l High Street, Martin-by-Timberland LN4 3QY Tel: 01526 378251

oAkdene CAre home l 4 Eastgate, Sleaford, Lincolnshire NG34 7DJ Tel: 01529 415253

St Andrew’S nUrSing And CAre home Main Street, Ewerby, Sleaford NG34 9PL Tel: 01529 460286

OP D

OP D MH

Spalding Spalding care homes ABBeygAte reSt home North Street, Crowland PE6 0EG Tel: 01733 211429 Advert page 75 ABBeygAte retirement home High Street, Moulton, Spalding PE12 6QB Tel: 01406 373343 Advert page 75 AdderLey reSidentiAL home 23 London Road, Long Sutton PE12 9EA Tel: 01406 364918 Anton hoUSe l 11 Windmill Lane, Holbeach, Spalding PE12 7NX Tel: 01406 426809 BAnCroFt reSidentiAL home Ltd, the l 50 Market Street, Long Sutton PE12 9DF Tel: 01406 362734 BAnk hoUSe CAre home Gosberton Bank, Gosberton PE11 4PB Tel: 01775 840297

Service User Bands

Advertisers are highlighted

BAy Lodge 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424 197

LDA YA

BeLiSAnA roAd, 14 14 Belisana Road, Spalding PE11 3FU Tel: 01775 720551

LDA YA

OP MH SI

BrUn LeA CAre l 21 Surfleet Road, Pinchbeck PE11 3XY Tel: 01775 680576 Advert below

OP D

Brun Lea Care PD YA

Dementia Specialist  Long Term & Respite Care www.brunleacare.co.uk

OP D

 Special diets catered for  24 hour care by well trained staff  Visitors always welcome  Nurse call system in every room

 Hairdresser and chiropodist  Daily newspapers  Lincolnshire County Council registered

Telephone: 01775 680576  Email: info@brunleacare.co.uk

OP D

21 Surfleet Road, Spalding, Lincolnshire PE11 3XY

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

Spalding care homes continued BUngALow retirement home, the 156 Park Road, Spalding PE11 1QZ Tel: 01775 724995

Advertisers are highlighted nene Lodge retirement home l 224 Bridge Road, Sutton Bridge, Spalding PE12 9SG Tel: 01406 351000

CApriCorn CottAge 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND OP D LDA Tel: 01406 425067

nUtten StoVen reSidentiAL home 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941

CedAr hoUSe Off Pincheck Road, Spalding PE11 1QF OP PD LDA SI YA Tel: 01775 711375

pAtChett Lodge l Stukeley Road, Holbeach PE12 7LQ Tel: 01406 422012 Advert inside Front Cover

ChUrCh Street, 38 Pinchbeck, Spalding PE11 3UB Tel: 01775 711103

SoUthernwood hoUSe 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 760563 Advert below

FieLd hoUSe l Fleet Hargate, Holbeach, Spalding PE12 8LL Tel: 01406 423257 geneSiS reSidentiAL home l 2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 grenoBLe reSt home 1 Cowbit Road, Spalding PE11 2RD Tel: 01775 722447

OP D

LDA SI

OP D

JohnSon AVenUe, 21A & 21B Spalding PE11 2QE Tel: 01775 767472

LDA SI

mAyFieLd reSidentiAL home Fleet Street, Holbeach PE12 7AG Tel: 01406 426063

OP D

OP D PD YA

SoUthFieLd hoUSe l Woolram Wygate, Spalding PE11 1PS Tel: 01775 724612 Advert inside Front Cover

OP D

St John’S CAre home 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 01775 710567

OP D

StonehAVen 117 Main Road, Quadring PE11 4PJ Tel: 01775 820885

OP D

wAter gAte, 18 Quadring, Spalding PE11 4PY Tel: 01775 821957

PD LDA SI

Residential, Home & Day Care Providers Wellbeing Residential Care Homes have provided award-winning care allowing the elderly to enjoy the very best. Those who felt isolated in their own home gain companionship; those who were struggling to cope alone receive 24-hour help; and others who may have felt like they were a burden can find themselves much more independent.

www.wellbeingcaregroup.com www.wellbeinghomecare.co.uk Head Office: 0844 824 7788 Home Care: 0800 048 4172

Service User Bands

We operate 2 homes in the Lincolnshire area, Southernwood House in Spalding and Chevington House in Bourne. Both homes support the elderly with a range of physical needs, sensory impairment, cognitive difficulties and dementia. We also now offer Care at Home services supporting independent living in the community. In addition Day Care is also available at both our sites.

01778 421821 Manager: Karen Dale

01775 760563 Manager: Toni Barwell

(BOURNE)

(SPALDING)

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Abbeygate Rest Home

Crowland

Abbeygate Rest Home is situated within the historic centre of the town of Crowland between Spalding and Peterborough.

Your care, Your home, Your choice.

• Residential Care • Home Care • Day Care • Respite • Refurbished rooms • Secure gardens • En-suite wet rooms • Comfortable • Peaceful

For further information contact Abbeygate Rest Home, Crowland PE6 OEG Tel: 01733 211429 Email: abbeygate.crowland@btconnect.com Web: www.abbeygateresthomes.co.uk

Abbeygate Retirement Home

Moulton

Abbeygate Retirement Home is set in its own grounds adjacent to the historic Moulton Mill and within walking distance of the centre of the village of Moulton. For further information contact Abbeygate Retirement Home, Moulton PE12 6QB Tel: 01406 373343 Email: abbeygate.moulton@btconnect.com Web: www.abbeygateresthomes.co.uk

Offering twenty five single bedrooms an one double bedro d om the home is large enough to provide for social needs and small enough to retain a home from home feel.

Spalding care homes with nursing

Advertisers are highlighted

AdderLey CAre home with nUrSing 23 London Road, Long Sutton, Spalding PE12 9EA OP D PD MH SI Tel: 01406 364309 AShwood nUrSing home l 43 Spalding Common, Spalding PE11 3AU Tel: 01775 723223 BeeCh Lodge nUrSing home Frogs Abbey Gate, Holbeach St Johns, Holbeach, Spalding PE12 8QJ Tel: 01406 423396

OP PD

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CedAr FALLS CAre home l Little London Road, Spalding PE11 2UA Tel: 01775 713233 Advert inside Back Cover OP D PD YA goSBerton hoUSe CAre home l 11 Westhorpe Road, Gosberton, Spalding PE11 4EW OP PD YA Tel: 01775 840581 Advert adjacent

hoLBeACh And eASt eLLoe hoSpitAL trUSt Boston Road North, Holbeach, Spalding, Lincolnshire PE12 8AQ OP PD Tel: 01406 422283 hoVenden l Lowgate, Fleet, Spalding PE12 8LP Tel: 01406 423037

PD YA

osberton House Care Home NURSING AND RESIDENTIAL HOME

CQC 3 Star Rated

01775 840581 A large Georgian House with luxurious extension set in landscaped grounds in the heart of this attractive village, offering Nursing, Residential, Convalescent, Palliative and Terminal care for those aged 50 and over in a variety of accommodation including single rooms with large en-suite facilities. We now have a “pre-bookable” Respite suite, with bedroom, sitting area and en-suite wet room. To view the suite or for further enquiries regarding availability please call and ask for Sandra. Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW admin@gosbertonhouse.co.uk • www.gosbertonhouse.co.uk

Stamford Stamford care homes BLACk prinCe AVenUe, 92 Market Deeping PE6 8LU Tel: 01778 344215 BrACeBoroUgh hALL retirement home l Church Lane, Braceborough, Stamford PE9 4NT Tel: 01778 560649 Advert adjacent

Advertisers are highlighted

LDA SI

CheVington hoUSe 36 North Road, Bourne PE10 9AS Tel: 01778 421821 Advert page 75 digBy CoUrt l Christopher’s Lane, Bourne PE10 9AZ Tel: 01778 422035 Advert inside Front Cover

BrAmLey roAd, 36 Market Deeping PE6 8JG Tel: 01778 348125

LDA SI

BroAdgAte LAne, 32A Deeping St James PE6 8NW Tel: 01778 380522

• • • • •

LDA SI

•

CASterton hoUSe reSt home Casterton Road, Stamford PE9 2UA Tel: 01780 482525

Service User Bands

OP PD

BRACEB OROUGH HALL RETIREMENT HOME

• •

OP D

Highly trained & skilled care staff Accommodation for 24 residents Medical care 2 lounges Conservatory with views to beautiful gardens Tasty & Nutritious meals provided suiting all dietry requirements Regular activities & entertainment CQC Approved

Braceborough Hall, Church Lane, Stamford, Lincolnshire, PE9 4NT Telephone: 01778 560649

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stamford care homes continued

Advertisers are highlighted

horSegAte, 25 Deeping St James, Peterborough PE6 8EN Tel: 01778 347037 LAUreLS, the 45 High Street, Market Deeping PE6 8ED Tel: 01778 344414

LDA SI

OP D PD

mAnor CoUrt 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617 mAnor hoUSe, the 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768 QU’AppeLLe CAre home Harrington Street, Bourne PE10 9HA Tel: 01778 422932

tALLington CAre home Main Road, Tallington, Stamford PE9 4RP Tel: 01780 740314 towngAte eASt, 20 Market Deeping PE6 8DR Tel: 01778 342091

LDA SI

OP D

LDA SI

wiLLowS, the 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773

OP D

yew tree reSidentiAL CAre home l 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

OP D

OP D PD SI

Advertisers are highlighted

ABBey CoUrt CAre home Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390

CedArS, the l Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555 Advert page 60

OP D PD

hoLLAnd hoUSe nUrSing home 35 Church Street, Market Deeping, Peterborough PE6 8AN OP Tel: 01778 345677

OP PD YA

The Red House Nursing Home are a small, “ Wefriendly &

wood grAnge CAre home Westminster Lane, West Road, Bourne PE10 9TU OP D PD MH YA Tel: 01778 752570 Advert page 60

Service User Bands

Burghley house

professional home delivering the best quality of care, 24 hours a day.

“

red hoUSe nUrSing home, the 11 Emlyns Street, Stamford PE9 1QP Tel: 01780 766261Advert adjacent

OP D PD LDA MH SI YA

whiteFriArS l St. George’s Avenue, Stamford PE9 1UF Tel: 01780 765434 Advert inside Front Cover

Stamford care homes with nursing

priory CoUrt nUrSing home Priory Road, Stamford PE9 2EU Tel: 01780 766130

OP D

Our staff are highly motivated and continually receive up to date training in order to provide an excellent service, in a homely and safe environment. We have a holistic approach to care and involve our clients and their families in making decisions, in order to meet our clients needs. We also specialise in respite care enabling you to get a bite-sized view of what we provide. If you feel that a family member would benefit from our dignified and professional service, please feel free to come and view our home.

For more information contact Kate Smith or Marc Devanny

Tel: 01780 766261 Email: redhousestamford@tiscali.co.uk

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

index

Advertisers are in bold

1-2-1 Community Care

A Abbey Court Care Home

Abbeygate Community Care

Abbeygate rest home

27, 73

Abbeygate retirement home

Action Homecare

Adderley Care Home with Nursing 76 Adderley House Ltd

Adderley Residential Home

Adults Supporting Adults

Age UK Boston & South Holland

Age UK Kesteven

Age Uk Lincoln

21, 27

Bramhall Residential Home

Avery healthcare

Bramley Road, 36

Ayo-Layo Care Services

Ayrshire House

Brantley manor Care home

28, 63 76

Broughton House and College

Bspoke Social Care

Bancroft Residential Home Ltd, The 73

Brun Lea Care

Bank House Care Home

Barchester

Bungalow Retirement Home, The

Barn, The

Bunkers Hill Care Home

Butterflies Care & Support Ltd

Byards Keep

Byron House

B Balderton Resource Centre

Bassingham Care Centre Bay Lodge Beckfield House Residential Home

68, 69 73 28, 68

Beech Lodge - mablethorpe (Linkage)

Beech Lodge Nursing Home

Alderson House Allied Healthcare Group

Beeches, The 21 65

Ambassador Homecare Limited

Ambitions Personnel Care

An Caladh House

An Darach Care

An Darach House

Anton House

Apple Court

inside front cover

Ashby Court

Ashdene Care Home

21, 65

Belisana Road, 14

Belton Lodge Nursing Home

Belvoir Home Care Home

Bernadette house

28, 63

Bert Boyden Centre

Birchwood Retirement Home

Black Prince Avenue, 92

Blair House

28, 73

Blenheim Care Centre

28, 59

Bluebird Care (Peterborough & Rutland)

Bluebird Care Lincoln

Blythe House

Ashfield Lodge

Blyton Court

Ashley Court, 1

Boulevard House

Boultham Park

21 63

Ashridge

27, 55

Ashtree house

Boultham park house

Ashwood Nursing Home

Aspen Lodge Care home

Bourne (Mencap Housing and Support) 21

Braceborough hall retirement home

Autism Care Community Services

28, 62

Broadgate Lane, 32a

Altham Court Residential and Nursing Home

Beckside

Age Uk Spalding district

Allways Care Community Support Agency

Avery Lodge

C Camphill Communities

Canwick Court Care Centre

28, 63

Canwick House Care Home

Capricorn Cottage Care 4 U Services Ltd

28, 74 21

Care Choices helpline 10, 25, 57, 64 Care Connect Homecare Services

Care First

Carewatch (Lincoln)

Casterton House Rest Home

28, 76

Castlegate House Residential Home

Cathedral Nursing Home

Caythorpe Homecare Services

Caythorpe residential home

28, 61

Cedar Falls Care home

Cedar House

Cedars, the

Chandos house

Charisma Services

Charlotte Rose House

Chater Lodge Care home

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

index continued

Advertisers are in bold

Cherry Tree Lodge Nursing Home (Lincoln)

Cherry Tree Lodge (Sleaford)

Chesterfield House

Chestnut House

Chestnuts Retirement Home

Chevington house

Cheyne house Care home

Chimneys Care Home, The

Church Street, 38

e Eagle Nursing Home

eagle wood

Eastholme Care Home

Eastwood Lodge

eccleshare Court (LACe)

Eliot House

28, 59

Gables Manor

Gardens Residential Home, The

Genesis Residential Home

Georgians (Boston) Ltd, The

gilder Care Ltd

Glebe House

Glengarriff House Nursing Home

Glentworth House

elms Care home, the

Clarence House and The Granary

Elmwood House Nursing Home

Enara Care Connect

gosberton house Care home

Clarriots Home Care Ltd

Enara Caythorpe Home Care

Grantham and District Mencap

Community Options

Enara County Care

Community Support Services

eresby hall

28, 70

Grantham Learning Disability Service

Cornward Limited

ermine house

28, 63

Cottage, The

Grantham Night Time Support Service

Cottage Residential Home, The

28, 68

Country Court Homecare Services

Country Support Ltd

County Care Homecare Services Limited

Courtlands Lodge

Craegmoor Supporting You in Lincolnshire

Cree Centre (Grantham & District Mencap)

Croft, The

Croft Care group

d desboro house (Linkage) digby Court

70 28, 76 21

direct personnel Agency Ltd doulton Court Care home

Fairview Farm

Farmhouse, The

Ferndene Care Home

Field House

28, 74

28, 67

Greenacres Care Home (Heckington)

28, 72

greenwood Care home

Greetwell House Nursing Home

Firstpoint Homecare

gregory house

Five Bells Residential Care Home

28, 72

Focusability Support and Care Services

Forget Me Not Day Centre

Fosse house

Fotherby House

28, 65

Fountains Care Centre, the

Four Seasons health Care

Foxby Court

28, 57 23, 28, 59

Frampton house residential Care home

Franklin’s Lodge

65, 67

Greenacres Care Home (Caistor)

Fir Close

Foxby Hill Care Home

Dimensions Lincoln Domiciliary Care Office Disability Lincolnshire

Drovers Call

dunsford house (Linkage)

Gables, The

Grenoble Rest Home

28, 74

Grosvenor Hall Care Home

Grosvenor House

Grosvenor House Care Home

23, 57

Grove, The

Grove Care Centre, The

Grove Residential Care Home, The

h Hadleigh Care

halcyon Care outside Back Cover Hales Group Ltd - Bourne - Lincoln

23 23

Harrow Street, 18

Harrowby Lodge Nursing Home

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

index continued hartsholme house

Advertisers are in bold 29, 63

Harvest House Nursing Home

Haven Residential Home, The

Hawthorns, The

Heath Farm

Kirk House Kirk House Home from Home Care

Helping Hand

5, 29

Heritage Care

Laurels Nursing Home, The

Hill House Care Home

Holbeach and East Elloe Hospital Trust

Laurels, The (Holton Cum Beckering) 29

Laurels, The (Market Deeping)

Libertas

Limes Care Home, The

Lincoln (Megacare Limited) Homecare DCA

Lincoln (Megacare Limited) Nursury Agency

holly tree Lodge Care home Holmleigh Care Home

29, 77 59 29, 69

Holt, The

Home From Home Care Ltd

Lincolnshire Care Association (LinCA)

Lincolnshire County Council Customer Service Centre

Lincolnshire County Council Home Support OP West

Housing and Support Solutions - Lincoln

Lincolnshire County Council Sleaford South West OP

Hovenden

Lincolnshire County Council, Spalding South LD

Hovenden Resource Centre

Howards Court

Howson Care Centre

hunters Creek Care home

Home Instead Senior Care - Bourne - Long Sutton

23 23

Homecare Helpline

homer Lodge Care Centre

Horsegate, 25

Housing 21

J Johnson Avenue, 21a & 21b

Lincolnshire Domiciliary Care Branch Lincolnshire Social Services (Horncastle)

Little Brocklesby Home Care

Mablethorpe Day Centre

Madeira House

Making Space Lincolnshire Domiciliary Care Service

manor Care Centre Manor Gate Care Home

77 29, 55

Manor House, The

Manor Nursing Home, The

Manor Residential Home, The

Martin Hall Nursing Home

Mayfield Residential Home

Meadows Court Care Home

meadows edge

Meadows Sands Care Home

29, 71

Mears Care

Melody Lodge

Mencap – Peterborough Domiciliary Care Agency

Middlefield House Nursing Home

Millfield House

Minster Court Limited

Minstrels Residential Home, The

Miramar Nursing Home

Monks Dyke Road, 54

Monks Dyke Road, 56

monson retirement home

my Care

Lincolnshire Social Services LD (Boston)

Lincolnshire Social Services LD (Gainsborough)

Lincolnshire Social Services LD (Lincoln West)

23 24

Keb House

Lincolnshire Social Services LD (Louth)

kings Court nursing home

Lindum Park House Care Home

Link House

Linkage Community trust

Namron Care Provider Ltd

29, 71

Manor Court

Keal View

Kingsway Clayton House Residential Care Home

29, 67

Livingstone Court (Linkage)

Laughton Croft Care home with nursing

Holland House Nursing Home

Linkage Community Trust, Community Support Services Little Brocklesby House

L LACe housing Association

Heatherlea House Residential Care Home

myChoicemyCare

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

index continued Navigation Support & Care Services Ltd

Advertisers are in bold Owls Barn 25, 29

Nene Lodge Retirement Home

Paddocks, The

Netherlands

palms, the (Linkage)

patchett Lodge 68

Newhaven Residential Home

29, 66

newton house Care home

nightingale house Care Centre

NPSL Trading as Allied Healthcare - Gainsborough 25 - Grantham 25 - Spalding 25 North Hykeham Day Centre

North Lincs Council

North Warren House

29, 57

Norwood

Noss Mayo Residential Home

Nutten Stoven Residential Home

o Oak House Business Centre

oak Lodge (Linkage)

Oakdene Care Home

old hall, the (Billingborough)

Old Hall, The (Fiskerton)

Old Hall Residential Care Home, The (Halton Holegate) 29, 71 Old Mill Park, 25

old rectory, the (Saxilby)

29, 57

Old Rectory, The (Stickney)

29, 55

pearlcare Phoenix Care Centre

29 29, 67

Prestige Nursing (Sleaford)

Priory Court Nursing Home

prospect house (Linkage)

Purely Care

Q Qu’Appelle Care Home

25, 77

Qu’Appelle Residential Care Home 29

Sandpiper Care home

Saxilby House

Scope Inclusion Lincolnshire

Scorer Street, 122

Scremby Grange

Sea Breezes

Seabreezes Residential Home

Seacroft Court Nursing Home

Seathorne Court residential home

Seaton house (Linkage)

Select Care

Sense East - The Hammond Centre

ralphland Care home

Rayleigh House

25, 29

Service and Care UK Ltd

Sevacare

Skegness Day Centre

Skirbeck Court

30, 55

Spencers Lodge (Specialist College) 71 South Farm Residential Home

red house nursing home, the 77

South Wold Nursing Home

Redcote House Residential Care Home

Southernwood house 63

Southfield house

Redcote Residential Home

Ridgeway Care Centre

St Andrew’s Nursing and Care Home

riverside (Linkage)

St Claire’s Nursing Home

Rosecroft

St Edmund’s Nursing Home

Rosslyn Care Home

St John’s Care Home

Roxholm Hall Care Centre

St John’s Nursing Home

Royal Mencap Society

St Luke’s Nursing Home

ruckland Court Care home (LACe)

St Michael’s

St Oggs

St Paul’s Care Home

Stewton House

Stonehaven

Stones Place

Sue Ryder

Suillean House

Russell Green Care Home

One to One Homecare (UK) Limited

Orby House

orders of St John Care trust, the inside Front Cover

29, 71

Polesworth

29, 67

64 41

Olsen Court (Carewatch)

Orchard House Care Home

29, 74

pJ Care poplars, the

Sandbeck House Residential Home 71

neale Court Care home (LACe) 69

nettleton manor nursing home

Sampson house (Linkage)

Saga Homecare - Gainsborough - Grantham - Spalding

25 25 25

Visit LCC ’s Adult Care’s website: w w w.mychoicemycare.org.uk for help and information

25, 74

index continued

Advertisers are in bold Tigh Allene

Sunnyview

Tigh Bruadair

Westerley Residential Home for the Elderly

Sunny View Home Care

toray pines Care home

Westfield Care Home

Sutton Lodge Home Support

Towngate East, 20

White Gables

Summerfield Rest Home

30, 66

Sutton Lodge Nursing & Residential Care Home

Swallow Lodge

Swallowdale (Linkage)

Sycamores, the (Linkage) Syne Hills Care Home Ltd

Vauxhall Court Care Home

Victoria House Residential Home

Village Farm

Voyage (DCA) (Lincs)

Voyage 1 Limited

t Tallington Care Home

30, 77

Tamar House

tanglewood Care home

white gables Care home

30, 55

whitefriars

30, 77

Willan House

30, 68

willoughby grange Care home

Willoughby House

Willow Court

30, 65

Willows, The

30, 77

Wispington House

30, 57

Witham Valley Care Group DCA

Wolds Care Centre, The

Wainfleet

Walnut Care at Home

Water Gate, 18

tanglewood Village at Cedar Falls inside back cover

Waterloo House

Waverley

Thera East

Welbourn Hall Nursing Home

Thera East Anglia

Welbourn Manor Care Centre

Wyngate Residential Care Home

Thera East Midlands

Welham House

Thera North

wellbeing Care group

Thera South West

West Dean Care Home

Thera West

Thorpe Hall (Sue Ryder)

Westcotes Residential Care Home

tanglewood Care homes inside Back Cover tanglewood Sandpiper

wood grange Care home

30, 77

Woodlands Court Care Home

Woodside Care Home

woodview Care home

69 30, 67

y Yew Tree Residential Care Home

York House

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. iSBn978-1-909048-72-0 ref. no: 4001/Lincolnshire5/1013. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. publisher: Robert Chamberlain. Associate publisher: Matthew Tingey. head of editorial: Emma Morriss. editor: Alistair Robertson. editorial Assistant: Rebecca Northfield. group Sales manager: David Werthmann. regional team manager: Russell Marsh. Business development manager: Paul Leahy. Senior Sales executives: Elaine Bartlett, Debbie Feetham. Sales executives: Donna Hall, Rachel Joseph, Vanessa Ryder. production manager: Lisa Werthmann. Assistant production manager: Jamie Harvey. production designer: Nick Cade. Creative Artworker: Holly Cornell.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincs Care.indd 1

30/07/2012 15:32

halcyon Care a t e a m t h at r e a l ly c a r e s Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

the Fountains Care Centre

homer lodge Care Centre

Church Lane, Tetney, Near Grimsby DN36 5JX 45 nursing and personal care beds, people with dementia & 5 physical disability beds

23 – 28 Monson Street, Lincoln LN5 7RZ 47 nursing and personal care beds

Tel: 01472 210 456 tetneY Email: thefountains@halcyoncare.co.uk

Tel: 01522 530 108 LinCoLn Email: homerlodge@halcyoncare.co.uk

manor Care Centre

nightingale house Care Centre

East Kirkby, Near Spilsby PE23 4DB 41 personal beds including people with mental health problems

Main Road, Bucknall, Woodhall Spa LN10 5DT 45 nursing and personal care beds & 6 physical disability beds

Tel: 01790 763 381 east KirKbY Email: manor@halcyoncare.co.uk

Tel: 01526 388261 bUCKnaLL Email: nightingalehouse@halcyoncare.co.uk

A team that really cares choosing a care home for yourself, a close relative or a friend is one of the most difficult decisions you have to make... We understand this, so why not visit for a few hours, the day or spend a week with us? Visitors are welcome at any time and residents are able to personalise their room. Self funding and local authority funded clients welcome.

Services delivered in homely environments with up to date facilities • Nurse on-duty 24 hours a day • GP visits to our homes • Visiting Chiropodist and Hairdresser • Respite and day care • Home cooked meals and a wide range of social activities • Special care for mental health-related problems • En-suite rooms