Lincolnshire Care Services Directory 2014/15 by Care Choices Ltd

Lincolnshire Care Services Directory 2014/15

Lincoln Cathedral

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes www.lincolnshire.gov.uk/mychoicemycare

In partnership with

HALCYON CARE A T E A M T H AT R E A L LY C A R E S Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

THE FOUNTAINS CARE CENTRE

HOMER LODGE CARE CENTRE

NIGHTINGALES HOUSE CARE CENTRE

Church Lane, Tetney, Near Grimsby DN36 5JX 45 nursing and personal care beds, people with dementia & physical disability Tel: 01472 210 456 TETNEY E: thefountains@halcyoncare.co.uk

23 – 28 Monson Street, Lincoln LN5 7RZ

Main Road, Bucknall, Woodhall Spa LN10 5DT

47 nursing and personal care beds

45 nursing and personal care beds & physical disability

Tel: 01522 530 108 LINCOLN E: homerlodge@halcyoncare.co.uk

Tel: 01526 388261 BUCKNALL E: nightingalehouse@halcyoncare.co.uk

MANOR CARE CENTRE

CLARENCE HOUSE CARE CENTRE

EASTWOOD HOUSE CARE CENTRE

East Kirkby, Near Spilsby PE23 4DB

Albert Street, Brigg, Lincolnshire DN20 8HS

Doncaster Road, Rotherham, S65 2BL

41 personal beds including people with mental health problems

33 personal care beds including people with dementia

37 personal care beds including people with dementia

Tel: 01790 763 381 EAST KIRKBY E: manor@halcyoncare.co.uk

Tel: 01652 650 950 BRIGG E: clarencehouse@halcyoncare.co.uk

Tel: 01709 363 093 ROTHERHAM E: eastwood@halcyoncare.co.uk

A team that really cares choosing a care home for yourself, a close relative or a friend is one of the most difﬁcult decisions you have to make... We understand this, so why not visit for a few hours, the day or spend a week with us? Visitors are welcome at any time and residents are able to personalise their room. Self funding and local authority funded clients welcome.

Services delivered in homely environments with up to date facilities • GP visits to our homes • Visiting Chiropodist and Hairdresser • Respite and day care • Home cooked meals and a wide range of social activities • Special care for mental health-related problems • En-suite rooms

www.halcyon-care .co.uk

Contents

Publications

Welcome from Lincolnshire County Council 4 Keeping people safe

Areas covered by this Directory

Introduction

6 Make your voice count 8 The new Care Act and what it 10 means for you

Youâ&#x20AC;&#x2122;re in charge Supporting you to remain independent at home Living at home Do you look after someone? Getting out and about Care homes and housing options Living with dementia Disabilities and sensory loss

Information, legal and financial issues

50 51

12 Useful contacts

14 Lists of providers 28 Care and support providers 30 Day care and Day Centres 34 Care homes / care homes with nursing

25 30 61

41 Index 45

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

For further copies of this Directory, call the Customer Service Helpline on 01522 782155.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Welcome from Lincolnshire County Council A warm welcome to the 2014/15 edition of your Lincolnshire Care Services Directory. I hope you will find this to be a useful publication, telling you about the care and support choices available across the county, either for yourself, a member of your family or friend, or someone you care for. We know it can be a stressful and daunting time when you have to make decisions on what kind of help you need, who will provide it and where. Be assured – we are here to assist you every step of the way. This Directory also runs alongside www.lincolnshire.gov.uk/mychoicemycare and our Customer Service Helpline 01522 782155, giving you clear, easy-to-understand information and advice. Choice, personalisation and control are words you will hear a lot during your care journey, because we believe strongly in not simply shoe-horning you into the easiest, generic, off-the-shelf option, but rather helping ensure that the care you receive is tailored to your individual needs and circumstances. We also believe in helping you make informed decisions, ones that you’re confident in because we’ve worked closely with you – and continue to do so as situations change over time. We know that you want, and deserve, high-quality and safe care and to be treated with dignity and respect. So these are our priorities. That is our commitment to you. The new Care Act is something you’ll start to hear more about and brings in further assurances for you. Much of it is turning existing policy which we already follow into formal legislation and it also introduces new duties to local authorities to ensure that wellbeing, dignity and choice are at the heart of health and social care across the country. As well as even greater rights and support for carers and a cap on care costs in the future, at the heart of the Care Act is ensuring a wider range of good quality services, giving people more control to make more personalised choices over care, meaning even better care that works for you. Further information is on page 50. You also deserve care which is not piecemeal and uncoordinated between a multitude of care providers. A radical health and care review, known as Lincolnshire Health and Care, is looking to achieve just that, improving joint working by integrating health and social care services. Community neighbourhood teams could include nurses, GPs, social workers, mental health staff and therapists, providing round-the-clock joined up services, reducing pressure on emergency units at hospitals.

So, despite us being in times of financial pressures coupled with Lincolnshire’s growing elderly population, it remains our highest priority to help the most vulnerable members of our communities. They say prevention is better than cure and we’re helping more people than before receive support to keep them independent at home for longer, avoid unnecessary hospital admissions and bounce back more quickly from setbacks, thanks to initiatives such as our new Wellbeing Service. More information about the Wellbeing Service can be found on page 14 of this Directory. Whether you pay for your own care or not, you can contact Lincolnshire County Council for advice. We’ll work closely with you, and your family or carer too as we recognise the importance of their role in ensuring the right support to make the biggest difference to you. Whether you can pay for your own care or not, you can contact Lincolnshire County Council for advice, look for information in this Directory, give us a call on 01522 782155 or visit www.lincolnshire.gov.uk/mychoicemycare The County Council is responsible for the development of a wide range of support and we are passionate about making a real difference to the wellbeing of everyone who needs it. Wherever possible, we will give you the ability to choose to stay in your own home and maintain your independence for as long as you can. We will work closely with you and your family or carer, as we recognise the value of their understanding on what support will make a difference to you. In this publication you’ll find details of what care is available, living at home, support to carers, getting out and about and your options for housing and care homes. Information on financial issues and support for people with dementia, disabilities and sensory loss are also included along with, of course, the list of providers in our county. I hope you find this Directory useful in helping you make informed decisions on the choices available to you in Lincolnshire.

Councillor Patricia Bradwell, Executive Member for Adult Care

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages: Boston

page 61

Lincoln

page 68

Skegness

page 75

Gainsborough

page 63

Louth

page 71

Sleaford

page 77

Grantham

page 66

Market Rasen

page 72

Spalding

page 78

Horncastle

page 67

North Kesteven

page 74

Stamford

page 81

Care and support providers

page 25

Day care and day centres

page 30

Caistor 1

Gainsborough

A631

Louth

A15

Ellis Mill

Market Rasen

A157

A158

A57

6 A52

Lincoln

A158

Horncastle Skegness

A1 6

North Kesteven

A15

A5 2

Coningsby 3

A15

Horncastle

Sleaford

Boston 6

A52

Grantham

A17

A52

Skegness Pie r

A1 6

Market Deeping

A15

Spalding

Stamford

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Professional care in a homely environment · We are specially trained and wholly committed to helping people to live with dementia with dignity and compassion · We will listen to your life story and base your care around your individual needs and preferences · Our compassionate approach is underpinned by the Christian values of our sponsoring orders

· As a charity, our focus is on people not profits · Homes in Boston, Bourne, Gainsborough, Grantham, Holbeach, Lincoln, Market Rasen, North Hykeham, Spalding, Spilsby and Stamford

See for yourself by calling 0800 988 8133 to book an appointment or visit our website for more information www.osjct.co.uk

Introduction How to use this Care Services Directory The articles in this Care Services Directory have been compiled with contributions from Adult Care of Lincolnshire. When the words ‘we’ and ‘us’ are used in the Directory it means Adult Care. Many people will use this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of adult care to everyone who is looking for support. Thinking about the care or support either you or someone else in your life will need can be daunting and making any change in your life will require making decisions. We try and provide the basic information and guidance you will need about adult care in this Directory, and give you the details of other organisations that can help. In the first instance you can always go online to Lincolnshire County Council’s online information service www.lincolnshire.gov.uk/mychoicemycare or call us on 01522 782155. There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of interest to you and others won’t. We have tried to think about who will use this Directory and have set out below the parts that we think will be of most interest to you following the same major themes on our website www.lincolnshire.gov.uk/mychoicemycare Throughout this Directory, you will find the information you need listed under helpful sections detailed in the contents page. Here, we have set out the parts that we think will be of most interest to you. If you want to remain independent in your own home but need a little help in order to do so, you might be

interested in the sections on: • ‘Living at Home’, starting on page 14; • ‘Care and support providers’ starting on page 25; • ‘Information, legal and financial issues’ for information on paying for non-residential care and support starting on page 51. If you care for a relative or friend and need some extra guidance and support, you might be interested in the sections on: • ‘Direct Payments’ and other self-directed support information which starts on page 10; • ‘Help after leaving hospital’ in the ‘What care is available?’ section on page 12; • ‘Assessment’ information on page 13; • ‘Do you look after someone’, on page 28, even if you may not identify yourself as one, there is plenty of information on the support available if you care for someone in your life. If you are thinking it may be time for residential care for yourself or for someone you care for, you may be interested in the sections below. You may also find it useful to contact Adult Care to talk through your options, as it is not an easy decision, via our Customer Service Helpline on 01522 782155. • ‘Care homes and housing options’ on page 34; • ‘Information, financial and legal advice’ on page 51 if you are wondering about how to fund your care or about the inspection process for care homes; • ‘Care homes and care homes with nursing’ listings starting on page 61.

www.lincolnshire.gov.uk/mychoicemycare www.lincolnshire.gov.uk/mychoicemycare is Lincolnshire County Council’s online information and advice service which enables you, your family, carers and friends, however distant, to research the options available to you in the place where you live in Lincolnshire. There is a wide range of information on My Choice My Care which will help you or the person you care for find the support and services you require to help you lead a better quality of life. If you need help and don’t know where to start; you can complete a short assessment (sometimes called a ‘Community Care Assessment’) and someone will contact you. If you are a carer looking for support, or you have received a personal budget and want some help with the next steps; there are providers that can help. You can consider a range of options that may be able to help and you can find out about providers of different services and

contact them directly. There is a section where you can find out about financial costs involved in paying for your care needs, and how much we will fund towards this. Using the new financial calculator you will easily and quickly be able to find the information you need to help you make your own decisions about where to go next. The site is designed to be simple and easy to use, reflecting the information in this Directory. Hopefully you will find support, equipment and services that you didn’t realise were available to support you and enrich your quality of life. We hope My Choice My Care will be a valuable tool for you in your journey in making the best choices for your care needs. Don’t forget you can also call our Customer Service Helpline on 01522 782155 for assistance to find the information you need.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Introduction continued Further assistance in your search for care This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Making sure services are good quality Care and support for adults in Lincolnshire is delivered by a variety of public, private and voluntary sector

organisations and we want them to be good quality. We work with other agencies to make sure they do this.

Lincolnshire County Council - Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. Adult Care offers an assessment of your needs and if you meet eligibility criteria, can offer a range of care and support services to help you stay safe and well. Adult Care is committed to assuring the quality of its services. Our ‘Our expectations’, describes what contributes to a good quality services. A good quality service needs to include elements of all three sections shown in the quality circle, for example a service is not considered good quality if it is safe but your experience is poor.

• You are protected from avoidable harm, however your choices are respected and you are allowed the freedom to take risks

We expect our services to provide a positive experience meeting your personal aspirations. You should feel able to say ‘the service treats me well’ because: • You are treated with compassion, dignity and respect • You are involved in decisions about your care • You are offered a person-centred service that lets you keep control over your own life • You are supported to feel like part of a community. We expect our services to be safe. You should feel able to say ‘the service helps keep me safe’ because: The Care Quality Commission The Care Quality Commission make sure that the care provided by hospitals, dentists, ambulances, care homes and homecare agencies meets government standards of quality and safety. They register health and adult social care services across England and inspect them to check whether standards are being met. If they find that a service isn’t meeting the national standards, they take

• You are supported to manage informed risks • Your human rights are respected • The service meets regulatory standards. We expect our services to be effective. You should feel able to say ‘the service makes me feel better and allows me to be more independent’ because: • You are supported to achieve personal outcomes • You are supported to remain or become as independent as possible • The service offers good value for money. Our web page provides more detailed information on how we assure the quality of care and support. www.mychoicemycare. org.uk/assuring-thequalityof-services Tel: 01522 782155 action to make sure it improves. www.cqc.org.uk Tel: 03000 616161 Further information can be found on page 55. Clinical Commissioning Groups Clinical Commissioning Groups replaced the NHS Lincolnshire Partnership Trust on the 31 March 2013. The Clinical Commissioning Groups work together to >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Introduction continued Making sure services are good quality continued >> improve the quality and delivery of services for patients and to reduce health inequalities for people in the area. www.lincolnshire.nhs.uk Lincolnshire Police Lincolnshire Police investigate criminal offences in relation to care and support services. Their Public Protection Officers work closely with Adult Care’s safeguarding team to protect adults at risk of abuse. www.lincs.police.uk

Lincolnshire County Council - Trading Standards It is the job of Trading Standards to ensure a fair, safe and equitable trading environment for residents and businesses in Lincolnshire. Appropriate action in line with their enforcement policy will be considered for any breaches of criminal legislation or trading malpractice. www.lincolnshire.gov.uk/residents/communityandliving/trading-standards Tel: 01522 782341

You’re in charge There are a number of services available to support you if you need some extra support to manage day to day. They can prevent you from going to hospital, or offer

Extra Care and support after you have been discharged. Your needs and wishes will be paramount throughout the process.

Eligibility for care services We use guidance from the Government to decide which people are eligible to receive help funded by us. From April 2014, these criteria will be set nationally through the Care Act. Everyone who comes to us to request help will have an assessment to determine their eligible needs. Sometimes these assessments will be over the phone where people have less significant difficulties and sometimes they are carried out face-toface. At the time of printing, we provide services to people with ‘substantial’ and ‘critical’ levels of need. People who do not meet the eligibility criteria will receive information

and advice about how their needs can be met through services available to all in the community such as those available through voluntary agencies or private organisations. For example if you have short term needs, the Wellbeing Service may be able to assist you. See page 14 for more information about the Wellbeing Service or contact the Customer Service Helpline on 01522 782155. To check our current eligibility level go to www.mychoicemycare.org.uk/more-informationabout-assessments.aspx or contact the Customer Service Helpline on 01522 782155.

Personal Budgets If your needs are eligible, you may be entitled to receive a Personal Budget. This gives you full flexibility and transparency about how best to meet your own needs. What are Personal Budgets? A Personal Budget is made up of the amount it would cost to meet your agreed support needs. This money can either be paid direct to you so that you can arrange your own care and support or we can arrange this for you, or a combination of the two. A Personal Budget gives you the independence to: • Choose and control the support that is best for you. • Be fully involved in decisions about the help you need to live independently. • Support yourself in ways that suit you.

How do I get a Personal Budget? You can only have a Personal Budget, or Direct Payment, if you have been assessed by us as needing support to help you to live independently and have eligible needs. An assessment is simply a discussion with you that will help us understand what help and support you might need. The assessment will determine how much money you can get for your Personal Budget. Once the amount is agreed you can start planning how to spend it. We’ll help you to do this by using our experience to agree a plan which meets your support needs. Will I manage my Personal Budget? Once that’s established we can organise how you will receive the money. It can be paid directly to you, to someone else if you aren’t happy dealing with the money

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

You’re in charge continued Personal Budgets continued yourself, or we can arrange for a service provider to manage it for you. Finally, you spend the money in ways that you feel best meets your needs. You are in control as long as you spend the money in accordance with your plan. We’ll check with you from time to time to make sure everything is going OK and that you are living your life in a way that suits you. You can choose to receive parts of your Personal Budget, or your entire Personal Budget, in various ways: • A Direct Payment (DP) – Lincolnshire County Council pays you an amount of money. The money can then be

spent on solutions and services of your choice to meet your eligible social care needs, and you are in control of this money. • If someone is not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in their best interest it can be paid to a person who is suitable through a third party agreement. • A Managed Budget - you know how much money is available to you and you still have choice and control to choose but Lincolnshire County Council will arrange and pay for your support on your behalf.

Direct Payments Direct Payments are financial payments made to people who have been assessed as eligible to receive support from Lincolnshire County Council. We can make a Direct Payment to most people who need our support, including: • people who have been assessed as needing community care services (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs; • carers over 16 for carers’ services; and • parents of disabled children, for children’s services. Penderels Lincolnshire Aims to assist people with all aspects of independent living. Haverholme Priory Offices, Haverholme Park, Haverholme Ewerby, Sleaford NG34 9PF Tel: 0845 606 0331 Fax: 01526 834552 Email: lincolnshire@penderelstrust.org.uk Web: www.penderelstrust.org.uk Why would I want Direct Payments? Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs. Another option is for us to source a portion of the care/support needs through services commissioned directly by Lincolnshire County Council and also provide a Direct Payment to arrange those remaining services that you wish to have more control over.

to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help live more independently. With Direct Payments, people or agencies employed are accountable to you and not to Lincolnshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life. It is important that your plans meet your assessed needs. Therefore, the money is used lawfully, and eligible needs are met. However, there are certain items on which these payments cannot be spent, for instance: • on services that should be provided by Health; and • on routine living expenditures: utility and household bills for instance. Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. What do I do next? If you are interested in Direct Payments and are currently receiving social care support from Lincolnshire County Council, please contact our Customer Service Helpline on 01522 782155 or Penderels Trust on 0845 606 0331 for more information.

What can Direct Payments be used for? If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Supporting you to remain independent at home This section is about the guidance, support and care that we can offer to help you stay safe at home. The following services are designed to prevent your needs from escalating, reduce the impact of your problems and delay your need for ongoing care and support. If you need

to go into hospital, this section tells you about the help available to get home safely, or if you are worried about how you are going to cope at home. Some services may carry a charge, please check with the Customer Service Helpline on 01522 782155 first.

Help after leaving hospital – ‘Home Safe’ If you need help to make sure everything is ready and safe for you to return home after hospital, our new Home Safe service can be arranged by the hospital ward staff to take you home. You can ask your health team more about the service as you plan for admission. Home Safe is a transport and resettling service for individuals returning home from a hospital stay. Our drivers and support staff will take you home where you will be met by a response team member, who will

help you settle back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will also check your heating and switch it on if necessary, check dates on food in the fridge, fetch any additional shopping you might need and offer any refreshments. It is aimed at people who do not have family or friends who are able to help, and remains a point of contact if ongoing assistance is required.

Rapid Response What is the Rapid Response Team? Lincolnshire Community Health Services NHS Trust and Lincolnshire Partnership Foundation Trust have come together to provide a new Rapid Response Team for people who experience a serious exacerbation of a health need which requires urgent clinical attention, but not hospital admission. This team is an important part of helping people stay safely in their own home, and provides peace of mind for many families. You are usually referred to the Rapid Response Team by your GP or the East Midlands Ambulance Service when

you have a short-term health crisis which can be safely managed in the comfort of your home, with additional short term support (up to 72 hours). The Rapid Response Team is a multidisciplinary health team led by community nurses and community psychiatric nurses, specialising in both physical and mental health needs. They will assess your situation, stabilise your condition, and get you comfortable so you can recover in your own home. They will ensure you have the necessary support and treatment in place, and make any further referrals as necessary. This means that you don’t have to have an unnecessary trip to hospital.

Independent Living Team – reabling you and enabling you to live at home What is the Independent Living Team and Reablement? Lincolnshire has a new integrated health and social care reablement service, called the Independent Living Team (ILT). This is provided by health and care professionals from Lincolnshire Community Health Services (LCHS) and Lincolnshire Partnership Foundation Trust (LPFT). Reablement is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, following a spell in hospital or problems at home. After events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised approach – the kind of support given

is tailored to your individual needs. It focuses as much on your emotional and social needs as on your medical needs. The integrated Independent Living Team now also includes physiotherapists and occupational therapists, enabling the team to provide a wide range of support for a short time to help you become as independent as possible. You may need support with aspects of day to day living such as: • Personal care; • Preparing meals; • Shopping;

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How we can support you to remain independent at home continued Independent Living Team – reabling you and enabling you to live at home continued • Teaching and practicing exercises; • Ensuring a safe home environment; • Finding practical solutions to support your independence; • Physiotherapy; • Occupational therapy; • Promoting community activity and social integration; • Supporting you in your own home; • Keeping and improving your independence and safety in areas of daily life; • Improve your quality of life; and • Reduce the need for ongoing care and support. How does the reablement service work? Following a referral to the service, a member of the

reablement team will visit you to discuss your needs. A member of the team will be your ‘Key Worker’ who will be your contact throughout your reablement journey. Together we will agree what goals we are working to achieve. Your goals are written down in a reablement care plan. Reablement support will take place in your own home. Your key worker will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service. What happens when your reablement ends? At the end of reablement your key worker will assess your ongoing needs. If you still need continued support we will discuss this with you and if appropriate, refer you for an assessment.

Assessment Assessment If you have been through a period of reablement, and require ongoing support, we will work with you to assess your needs. Even if you haven’t been through the reablement process we can provide you with an assessment. An assessment is simply a discussion with you that will help us understand what help and support you might need coping with life on a day to day basis and living independently in your own home. Where does it take place? It usually involves a chat over the phone, or in your own home and we’re very happy if you have a friend, relative or carer with you. If you are in hospital, we’ll come and talk to you before you are discharged to see about any help you might need in the home whilst you are recovering. The assessment is a two way conversation. We’ll ask you to tell us information about yourself and you can tell us how you think we can help and support you. We might also ask the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. We will also take account of the needs of your family or carer and assess them separately if they ask us to. Remember we are only coming to see you to understand how you are coping day to day and how we might help to improve your quality of life. How quickly will this happen? If your situation is very urgent and you are in a crisis or at serious risk of harm, we will aim to see you within

24 hours. If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other circumstances it will be within 28 days of you asking for the assessment. What about confidentiality? We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with anybody else involved in your care with your permission - other than in exceptional circumstances where the law says we must show it to someone else. Will I be able to get help? After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation. There may be a charge for services; the amount will depend on your capital and income. We will always give you full information before a service is provided. If you are eligible for help from Adult Care we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will still give you information and advice on other services that are available to help you to continue to live independently and to maintain your quality of life. If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you and if you are still not happy you can get in touch with us to make a comment, suggestion or complaint. Further information about this is on page 49.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Living at home There are many different forms of support that can enable you to remain in your home for as long as possible ranging from equipment to people who can come in to support you in your own home. Starting with the Wellbeing

Service below, there are many ways in which you can help yourself if you are living at home. Be it accessing the support you need directly yourself on www.lincolnshire. gov.uk/mychoicemycare or the contacts below.

Lincolnshire Wellbeing Service How can the Wellbeing Service help me to live at home? The Wellbeing Service is available to anyone over 18 who needs some assistance following certain triggers - such as recent hospitalisation, bereavement or a fall in the home. It aims to help you live independently at home with the help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle. Many parts of the service will be available to you free of charge, and some of the service is chargeable. Even if you don’t meet the eligibility criteria you will still be able to have a free assessment of your needs. The service includes: 1. Personal Support involving: - A holistic assessment of your needs and support networks. - The development of an individual support plan, tailored precisely to meet your needs. - Up to six weeks of targeted support to find solutions to the needs identified on your support plan. - A single point of contact to access relevant advice and support. - Co-ordination of a variety of organisations to ensure you have the help you need to live independently at home. 2. Access to Simple Aids for Daily Living - Supply and installation of low cost equipment such as key safes, raised toilet seats, bath and shower seats and chair raisers. 3. Minor Adaptations - Undertake minor adaptations including supply and fitting of grab rails, hand rails, banister rails and alterations to steps. 4. Telecare Services - Installation of Telecare equipment linked to a 24 hour monitoring centre, helping you to live independently at home but safe in the knowledge that help can be summoned quickly when needed. This may be from a family member, friend, the Wellbeing Response service (if you have subscribed to it, see adjacent) or if necessary, the emergency services. - Monitoring of the Telecare equipment through a

range of sensors that can be worn (for example, a pendant round your neck), or placed in your home. The sensors can alert the monitoring centre 24 hours a day. The system works through a base unit connecting you to the monitoring centre via your phone line. 5. Wellbeing Response - Stay Safe - The Wellbeing Response service is called ‘Stay Safe’. It is delivered alongside the Telecare services and available 24 hours a day, seven days a week. If you activate your alarm, the service will either contact your nominated person or one of our trained responders, based throughout the county, who will attend to you in your home. 6. Home from Hospital - Home Safe - Home Safe is a transport and resettling service for individuals returning home from hospital. Our drivers and support staff will take you home where you would be met by a member of the response team member who would help settle you back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will check your heating, check dates on food in the fridge, fetch any shopping you might need and offer refreshments. Further information is on page 12. How can I access the Wellbeing Service in my area? The Wellbeing Service can be accessed via a dedicated team at Lincolnshire County Council’s Customer Service Helpline on 01522 782140, Monday - Friday between 9am and 5pm. Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston. East Lindsey District Council provides the Wellbeing Service in East Lindsey. See www.e-lindsey.gov.uk/ wellbeingservice and contact the same telephone number above. North Kesteven District Council provides the Wellbeing Service in North Kesteven. See www.n-kesteven.gov. uk/residents/housing/support-and-independence/ wellbeing-service and contact the same telephone number as above.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued Living life well with a long term condition - a guide to Telecare and Telehealth Telecare and Telehealth services use technology to help you live more independently at home. They include personal alarms and health-monitoring devices. Telecare and Telehealth services are especially helpful for people with long-term conditions, as they can give

you and your relatives peace of mind that you’re safe in your own home and that your health is stable, without you having to make regular visits to your doctor’s surgery. They can also help you live independently in your own home for longer, so you can avoid a hospital stay.

What kind of services are available? Telecare Telecare is a system of wireless sensors placed around the home, or that can be worn (such as a pendent or wristwatch), which immediately detect risks such as fires, floods or falls, and more. The moment a risk is detected, an alert is sent to a Telecare monitoring centre, summoning instant help 24 hours a day, 365 days a year. It can help you remain independent and feel safer in your own home, safe in the knowledge that help can be summoned quickly. This may be from a family member, friend, or if necessary, a member of the emergency services. Telecare in Lincolnshire can now be accessed through the new Wellbeing Service. In the event of an urgent need for help, a response can also be provided by our new Wellbeing Response Team, part of the Wellbeing Service. Rapid Responders can visit a person after an alarm has been raised to the monitoring centre. Sometimes people do not have family or friends nearby or able to respond when a visit is needed. The Rapid Responder teams visit as a family responder would visit, to check everything is all right, provide reassurance and get any further help needed. There is a charge for this optional service. Who can Telecare help? Telecare can help people who: • are at risk of falls; • are vulnerable due to reduced mobility or a disability; • have a carer who may need support; • have memory problems including dementia; • have long term health conditions such as epilepsy, dementia and multiple sclerosis; • have a learning disability and want to be more independent; • are starting to leave their home at inappropriate times; or • have recently been discharged from hospital. Are there any charges for Telecare? There is a charge for using Telecare services. You can rent or buy equipment. Some people may be entitled to financial assistance if they are assessed as having eligible needs. You do not have to be eligible for Adult Care to benefit from Telecare services.

To find out more about Telecare and see if it would help, please contact the dedicated Wellbeing team at the Customer Service Helpline on 01522 781400. Alternatively, if you have a health or social care practitioner, you can discuss using Telecare and Telehealth with them. You can also explore more about what Telecare and Telehealth can offer you and your family on our website www.lincstelecare.co.uk or via www.nhs.uk and search for ‘Telecare’ or ‘Telehealth’. Telehealth Telehealth equipment monitors your health in your own home. It can be particularly useful in the management of long term health conditions such as Chronic Obstructive Pulmonary Disease (COPD), Chronic Heart Failure (CHF), Diabetes and Epilepsy. Telehealth can be equipment to measure your blood pressure, blood glucose levels or your weight. This can reduce the number of visits you make to your GP and unplanned visits to the hospital. You’re taught how to do the tests on yourself and the measurements are automatically transmitted to your doctor or nurse, who can then see the information without you having to leave home. They can let you know if they have any concerns. Telehealth can support your independence and wellbeing, letting you manage your long-term condition better. Who can use Telehealth? Being diagnosed with a long-term health condition can have a huge impact on your life. Often the symptoms are just one of the things that affect your health - many people also lose their self-confidence and grow anxious when they think their condition is growing worse. If you are living with a long-term condition, or caring for someone who is, Telehealth may be able to assist. Telehealth is proven to assist with people living with a long-term illness, such as heart and lung conditions, to take control and regain their independence. How does Telehealth work? In Lincolnshire, we use a simple Telehealth monitoring system called ‘Flo’. Flo can send reminders to your >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Living at home continued What kind of services are available? continued >> mobile phone of any actions you need to take. For example you may need to provide blood sugar or blood pressure readings, and send the information directly back to ‘Flo’. What are the benefits of Telehealth? It saves you having to make arrangements to visit the nurse/doctor’s surgery just for readings to be taken. • It allows you to take readings when you are ready and comfortable. • It doesn’t matter if you are at home. Staying with family, working or on holiday - you can still get a reminder and send a text to Flo. • Flo will remind you of actions you need to take. • Flo will record all the details so when you next see your health adviser they can see how you have been managing your health.

How does Flo help health specialists? Your health specialist - usually a nurse or doctor, wants to know you are getting better and that in between seeing them you are following their advice and it’s helping you. Sometimes it’s hard for patients to get into a surgery, so if your nurse or doctor can see reports from Flo regularly, it helps them know you are taking care of yourself. Cost: Using Simple TeleHealth is free, even the text messages to help you keep in control of your health. How to get in touch Contact your own health or social care professional to see if Telehealth can help you. Or contact the Telecare team for general information. Tel: 01522 554040 Web: www.lincstelecare.co.uk Or visit: www.nhs.uk and search for ‘Telehealth’

Integrated Community Equipment Service (ICES) The Integrated Community Equipment Service (ICES) provides short and long term loans of equipment, ranging from simple walking aids, through to larger and more complex items such as pressure relieving mattresses and hoists. Equipment may also be designed to help you or to assist carers with the safer delivery of care. The service can also include installation, servicing and maintenance depending on the type of equipment specified. Assessments of your equipment needs and the ordering of items are carried out by practitioners such as occupational therapists, social workers, physiotherapists, nurses or other health/social care professionals. Common items of equipment are held within a central warehouse. We have a targeted delivery timescale to deliver the equipment to the service user within five working days after the order is placed. Technicians are trained to unpack and remove any transit packaging to enable the item to be used. Occasionally, complex equipment may require setting up and the health or social care professional will provide some training and demonstrate to the service user and carer how to use the equipment. As the service is a loan service there are facilities in place to return ‘no longer’ required items. To arrange return of items please call 0845 121 2031 to speak to someone who can help you. Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst

every effort is made to collect items within 10 full working days after the request is logged, priority is given to deliveries. Lincolnshire’s ICES service is a partnership between the County Council, NHS Lincolnshire (Primary Care Trust), Lincolnshire Partnership NHS Foundation Trust and the United Lincolnshire Hospital Trust.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued Occupational therapy Occupational therapists can help you lead a more productive, active, and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls. Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair? Alternatively, we can help you find equipment and advice to stay independent at home. You can use our supported self-assessment tool at www.lincolnshire. gov.uk/mychoicemycare We also have Smart Care clinics which can offer you a

friendly equipment assessment and advice service. For more information please contact the Customer Service Helpline on 01522 782155. Major alterations such as fitting a downstairs bathroom or widening doorways could be paid for with a Disabled Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

Getting help in your home You may need some more help to live at home independently. Care and support providers can offer a range of different services which may include: • Home care - help with personal care such as washing and dressing; • Ready-made meals - usually supplied frozen to reheat yourself; • Day services - available in care homes or community centres; • Respite care - residential care or care provided in your own home to give you or your carer a break; • Housing adaptations - we can provide information about equipment and adaptations to make it easier for you to continue to live in your own home; • Direct Payments - this scheme allows you to buy in the care you need for daily independent living; • Supported housing or Extra Care housing – provided by your district or borough council and the independent sector. Preparing meals Community Meals, often known as ‘meals on wheels’, can help ensure that people receive proper nutrition on a daily basis, whatever their circumstances. If you are aged 18 and over and unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You made need this service due to a permanent situation such as sight loss, a physical or learning disability, illness or a temporary situation such as recovering after a stay in hospital, to help you maintain your independence and quality of life. A Country Kitchen is a meals on wheels service that

provides hot, healthy and nutritious food to your door every day. They already provide meals for Age UK and can provide them for people who need them in the Spalding and South Holland area. The Lincolnshire Kitchen is a meals on wheels service that also provides locally sourced hot food and even a sandwich supper to your door in the North Kesteven area. Useful contact A Country Kitchen (Sleaford, Spalding, Holbeach, Boston, Long Sutton, Sutton Bridge, Kings Lynn and surrounding villages) Minerva House, University of Lincoln - Holbeach Campus, Holbeach Technology Park, Park Road, Holbeach PE12 7PT Tel: 01406 425242 6.30am – 11.00am or Mobile: 07979 500162 anytime Email: kellynewman@btinternet.com If you or the person you care for find it difficult to get to the supermarket, Wiltshire Farm Foods offer a range of 250 frozen meals and desserts, developed by their team to give you a well-balanced, nutritious daily diet. Their meals can be cooked in a few minutes from the freezer in your microwave or oven making it easier for you to enjoy meals. Wiltshire Farm Foods Lincoln House, Gibson Road, Caenby Corner Estate, Hemswell Cliff, Lincs DN21 9QT Phone: 01427 666130 www.wiltshirefarmfoods.com >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Independent Living in Lincolnshire More residents in Lincolnshire are being given the opportunity to live safely in their own homes for longer thanks to a pioneering new service designed to promote wellbeing and independence. The Lincolnshire Wellbeing Service, established on 1st April 2014, is being delivered by Lincs Independent Living Partnership (LILP) on behalf of Lincolnshire County Council (LCC). Four local charities involved in the partnership; Age UK Lincoln, Boston MayďŹ&#x201A;ower Housing, Lincolnshire Home Improvement Agency and LACE Housing are working together to ensure ease of access to preventative care and support services. With the help of community based support and assistive technology, the Lincolnshire Wellbeing Service aims to provide more integrated, high quality support through a joined up approach. Residents can access a range of services including personalised support involving a holistic

assessment of needs and up to six weeks of tailored support; simple aids for daily living such as key safes, raised toilet seats, bath/ shower seats and chair raisers and minor adaptations such as grab, hand and banister rails and alterations to steps. The service also delivers TeleCare installations with equipment linked to a 24 hour monitoring service and Rapid Response including Home Safe, a transport and resettling service for patients returning home from a stay in hospital or residential care. The Wellbeing Service is available to any resident in Lincolnshire, aged over 18 and those meeting certain triggers such as recent hospitalisation, bereavement, or a fall in the home will be able to access many parts of the service free of charge. However, even if an individual does not meet the eligibility criteria they will still be entitled to a free assessment of their needs.

The Wellbeing Service can be accessed via a dedicated team at LCCâ&#x20AC;&#x2122;s Customer Service Centre open Monday to Friday between 9am and 5pm. Individuals can make a referral for themselves by calling 01522 782140 or this can be done on their behalf. Trained advisers will complete a short eligibility check over the phone and send a referral to the Wellbeing Service, who will arrange a face-to-face assessment. The Lincolnshire Wellbeing Service covers ďŹ ve of the seven districts in the county, although the Home Safe element covers all seven districts. In East Lindsey and North Kesteven districts, similar Wellbeing services are available and can be accessed via the same telephone number.

DELIVERING THE WELLBEING SERVICE

Supporting you to keep living independently at home

Delivered by:

STRONGER TOGETHER

Living at home continued Getting help in your home continued >> Home care Home care is practical help with your personal care which can be provided in your own home, to enable you to remain independent for as long as possible and improve your quality of life. This is usually help with day to day personal tasks, which could include getting up, dressing, and washing, going to bed or help with eating. The service may also be able to help you to contact other agencies who can assist you with other special needs which have been identified in your support plan. This may include laundry, shopping, household chores, preparing meals or collecting a pension. If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental illness, then Adult Care can arrange for help at home. The amount and type of support you receive each week depends upon what you and the carer decide following an assessment of your needs. Regardless of whether you are paying for your own care or not, you have freedom of choice of who you choose. Please note that home care services are chargeable. You will be offered a financial assessment to ensure you

are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your home care services. Further information on paying for care can be found on page 51. Figures mentioned here may change over the life of this Directory. For further help and information, call this Directory’s independent helpline: 0800 389 2077. You can see a list of Lincolnshire’s care and support providers on page 25.

Personal Care Service Care Services Our Personal Care Services provides people with care and support to enable them to maintain independent lives at home with dignity and respect. Our services includes: • Dressing and undressing • Washing, bathing, shaving and oral hygiene • Toileting and continence care • Getting in or out of bed • Eating and drinking • Assisting with medication • Sitting Services including overnight stays :H SURYLGH KLJK TXDOLW\ VHUYLFHV ZKLFK DUH ÁH[LEOH DQG WDLORUHG WR PHHW LQGLYLGXDO·V QHHGV

)RU IXUWKHU LQIRUPDWLRQ SOHDVH FRQWDFW WKH &DUH 6HUYLFHV 7HDP RQ RU HPDLO MRQ FDUU#DJHXNOLQFROQ RUJ XN Other Services include: Sitting Service • Hospital Discharge • Lifestyle Service • Help in the Home Domestic Support • Gardening Handyman Service • Lifestyle & Key Safes • Volunteering • Park Street Activity Centre • Information & Advice Insurance • Eccleshare & Ruckland Court Social Outreach Centres • Wellbeing Service • Carers Support Services For more information about the services we provide contact us on 01522 696000 or visit www.ageuk.org/lincoln

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home continued Adapting your home Lincolnshire Home Improvement Agency is an awardwinning local charity which helps older people and people with disabilities to live independently and safely in their own homes. The service helps to ensure your home is accessible, secure and comfortable. You may find your mobility decreasing or be having trouble maintaining your property and the Agency may be able to help you

to improve security, ease of access and undertake repairs and improvements. If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your district council. Our occupational therapy service will be able to provide you with more information - Tel: 01522 782155.

Help in your home with maintenance and gardening If you can’t afford the cost of repairs and improvements, the Lincolnshire Home Improvement Agency (LHIA) will help you to look at other options. They may be able to help you source the funding for the work, which may include a grant from a charitable foundation or local authority, an insurance claim, a loan or a lifetime mortgage (often known as ‘equity release’). Gardening and Handyman Scheme (Lincoln area) – If you are aged 50 and over and need help with gardening and maintenance of your property then contact Age UK Lincoln’s Handy Help Service. They can give you information about local tradesmen who may be able to help you. They also provide a minor repair service, for example help with fitting door bells, locks and safety devices, replace light bulbs, smoke alarm batteries etc. There is an hourly charge for this service. Handy Person Scheme – LHIA offers a handy person scheme to tackle small jobs in the home for older people and those with a disability, across the county. This could be anything as small as minor plumbing jobs or fitting a grab rail or banister to offer extra support for the mobility impaired. They may be able to offer assistance with costs depending on individual circumstances.

Housing Options Advice Scheme – Sometimes homes can be adapted to improve access and security, but other times it simply isn’t possible due to either the changing circumstances of the resident or the property itself. In this case, the LHIA can advise on finding alternative accommodation with superior accessibility and security and will help you make a reasoned decision about whether moving home may be the best option to retain your independence. Trusted Tradesman Scheme – It’s important to have trustworthy and reputable people working on your home. LHIA runs a trusted tradesman scheme where every member is vetted to ensure they operate in a legal, decent, honest and fair way. They share their information with the Police and Lincolnshire Trading Standards.

For more information about Lincolnshire Home Improvement Agency, home adaptations and improvements, or choosing a tradesman, call their friendly team on 01522 516300 or email info@lincshia.org.

Sutton-on-Sea

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Kings Court Nursing Home is a family run purpose built Nursing home and Residential home which has built up a strong reputation across the county for providing high standards of client satisfaction.

Tel: 01476 576928

Local shops nearby Close to public transport Minibus or other transport is available Lift and Wheelchair access Television point in own room In house chef catering for all diets +LJKO\ TXDOLĂ&#x20AC;HG DQG DWWHQWLYH VWDII Full activities and outgoings programme

Fax: 01476 576927

THE

We specialise in delivering top quality care to the people living in our comfortable, secure and happy home environment. We believe in treating everyone as individuals, listening to their feedback, and ensuring every day is thoroughly enjoyable.

ings ourt

NURSING HOME

Email: kingscourt@live.co.uk

www.kingscourtnursinghome.com 10 Swinegate Grantham NG31 6RJ

t: 01476 574353 www.homecaregrantham.com Our services include: Live In Care Personal Care Domestic care Companionship Escorting to appointments/ social activities Short breaks and Respite care Holiday care Home from hospital

Available from 30 minutes to 24 hours a day, 7 days a week

Home care checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to choose their own care worker or care agency.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

How can you contact the agency in an emergency or outside office hours?

1 2 3

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How hard or easy would it be to make a complaint and how are things then put right?

1 2 3 How long has the agency been operating?

1 2 3 How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different care worker will be attending? Can you choose the care worker looking after you?

1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this. What training or support does the agency give to its workers?

1 2 3 Notes:

1 2 3

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

D PA Direct Personnel Agency Ltd. provide nurses and healthcare assistants across Lincolnshire and North Cambridgeshire. Specialist trained staff work within the differing areas of our care provision.

“Your Local care provider on duty 24 hours a day, Every Day!” Telephone: 01775 630411

Temporary cover to Nursing and Residential Homes. Community Domiciliary Care Supported Living Working with physical and learning disabilities Palliative Care Respite Cover Live in Care Dementia Care Our Person Centered service ensures our clients are in charge of their care and are involved with the planning and the way their care is delivered. We strive to maintain a high level of service through training and the dedication of our staff.

pp o

s n o i rting the generat

DPA Ltd is registered with companies house and the Care Quality Commission.

Care and support providers 1-2-1 COMMUNITY CARE Skegness Tel: 01754 763037

OP D PD MH YA

ABBEYGATE COMMUNITY CARE Crowland Tel: 01733 211429

BEECHES, THE Louth Tel: 01507 603862

BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Stamford Tel: 01780 480881 OP D PD YA

ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE Lincoln Tel: 01522 546516 PD LDA SI

BLUEBIRD CARE LINCOLN l Lincoln Tel: 01522 538656

ACTION HOMECARE Long Sutton Tel: 01406 365793

BOULTHAM PARK Lincoln Tel: 01507 478482

OP D MH

OP D PD SI YA

PD LDA SI YA

AD VOYAGE (DCA) (LINCS) Sleaford Tel: 01529 488996

OP D PD LDA SI YA

BOURNE (MENCAP HOUSING AND SUPPORT) Bourne Tel: 01778 423726

AGE UK LINCOLN l Lincoln Tel: 01522 696000

Advert page 20 OP D PD MH SI YA

BSPOKE SOCIAL CARE Lincoln Tel: 07919597073

LDA

OP LDA MH YA

ALLIED HEALTHCARE Gainsborough Tel: 01427 679664 OP D PD LDA MH SI YA AD Grantham Tel: 01707 254503 OP D PD LDA MH SI Lincoln Tel: 01522 753290 OP D PD LDA MH SI YA AD Spalding Tel: 01775 723210 OP D PD LDA MH SI YA AD

BUTTERFLIES CARE & SUPPORT LTD Lincoln Tel: 07538 742693 OP PD LDA MH

ALLWAYS CARE COMMUNITY SUPPORT AGENCY l Skegness Tel: 01754 612720 OP D PD LDA MH SI

CARE FIRST Horncastle Tel: 01507 524379 OP D PD LDA MH SI YA AD

AMBASSADOR HOMECARE LIMITED Lincoln Tel: 01522 528455

CAREWATCH (LINCOLN) Lincoln Tel: 01522 544580

OP D PD YA

CARE 4 U SERVICES LTD Lincoln Tel: 01522 704504

OP D PD SI YA

OP D PD LDA MH SI YA AD

AMBER CARE Market Rasen Tel: 0759 000 363 OP D PD LDA MH SI YA

CHARISMA SERVICES Grantham Tel: 07791 238742

AMBITIONS PERSONNEL CARE Lincoln Tel: 01522 546643

CLARRIOTS HOME CARE LTD l Manby Tel: 01507 328390

OP D PD MH SI YA

AN DARACH CARE Swinderby Tel: 01522 869008 ANGLIA COMMUNITY SUPPORT LTD Spalding Tel: 01406 362529

LDA YA

OP D PD SI YA

AUTISM CARE COMMUNITY SERVICES Lincoln Tel: 01526 322444

LDA

OP D PD LDA MH SI YA

OP D PD SI

COMMUNITY OPTIONS North Hykeham Tel: 0845 004 2323

LDA

COMMUNITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482

LDA

COUNTRY COURT HOMECARE SERVICES Market Deeping Tel: 01778 380654 OP D PD LDA MH SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 55

Advertisers are highlighted

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Care and support providers continued CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE Market Rasen Tel: 01472 852282 OP PD LDA MH YA

HOME INSTEAD SENIOR CARE Bourne Tel: 01778 243100

DIRECT PERSONNEL AGENCY LTD Advert page 24 Spalding Tel: 01775 630411 OP D PD LDA MH SI YA

HOMECARE HELPLINE Sleaford Tel: 01529 497001

EMETEL CARE Skegness Tel: 07530 203026

HOUSING & CARE 21

Louth Tel: 0303 123 1252

FIRSTPOINT HOMECARE Boston Tel: 01205 330500

OP D PD LDA SI YA

OP D PD LDA MH SI YA

OP D PD MH SI

OP D PD

OP YA

HOUSING AND SUPPORT SOLUTIONS – LINCOLN Lincoln Tel: 01522 683857 LDA

FOCUSABILITY SUPPORT AND CARE SERVICES Lincoln Tel: 01673 866703 OP D PD LDA MH SI YA

HOWARDS COURT Boston Tel: 01993 772885

LDA MH YA

GILDER CARE LTD Grantham Tel: 01476 978077

LIBERTAS

Louth Tel: 01507 206666

OP MH YA

Advert below OP D PD

GROSVENOR HOUSE CARE HOME Gainsborough Tel: 01427 616950

Advert page 36 OP D PD YA

LINCOLN (MEGACARE LIMITED) HOMECARE DCA Lincoln Tel: 01522 705607 OP D PD LDA MH SI YA

H2H CARE SERVICE Lincoln Tel: 07528 114545

OP D PD LDA MH YA

LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA

HALES GROUP LTD Bourne Tel: 01778 393723 Lincoln Tel: 01522 305338

OP D PD LDA MH SI YA OP D PD SI

LITTLE BROCKLESBY HOME CARE Grimsby Tel: 01469 569959 OP D PD MH SI YA

HELPING HAND Grantham Tel: 01476 577781

OP D PD LDA SI YA

HOME FROM HOME CARE SERVICES LTD Spalding Tel: 01406 363686 OP D PD SI YA

Gilder Care Limited Gilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages.

MEADOWS HOMECARE SERVICE Grantham Tel: 01476 574353 MEARS CARE Lincoln Tel: 01522 569779

Advert page 22 OP D PD SI YA

OP D PD LDA MH SI YA AD

COUNTRY SUPPORT LTD We offer support with:

At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly. GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

We are a bespoke company providing a professional service to cater for people’s needs within the community.

> PERSONAL CARE

All our staff are fully trained to a high standard.

> NUTRITIONAL CARE

All of our staff are DBS approved and medication trained.

> PRACTICAL CARE > SOCIAL CARE

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: info@gildercare.co.uk www.gildercare.co.uk or telephone: 01476 978077

We specialize in supporting all age groups with varying abilities for example people that use wheelchairs, stroke victims, the elderly and learning disabilities etc We work in different areas of Lincolnshire which are Horncastle, Sutton-on-Sea, Spilsby, Mablethorpe and surrounding areas.

OUR SERVICES INCLUDE: • Shopping • Medication • Cleaning • Cooking • Theatre • Outings • Church • Hobbies • Companionship • All social activities ...and many more Sarah Smalley: 01507 523926 / 07538 930409 Debbie Pollard: 01507 440941 / 07704 212851

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers continued MIHOMECARE BOSTON l Boston Tel: 0333 121 4601

OP D PD MH SI YA

THERA EAST MIDLANDS l Grantham Tel: 0300 303 1282

LDA

MIHOMECARE GRANTHAM Grantham Tel: 0333 121 4601

OP D PD MH SI YA

THERA NORTH Grantham Tel: 0300 303 1283

LDA

OP D PD MH SI YA

THERA SOUTH WEST Grantham Tel: 0300 303 1254

LDA

OP D LDA YA AD

THERA WEST Grantham Tel: 0300 303 1284

LDA

MIHOMECARE LOUTH Louth Tel: 0333 121 4601 NAMRON CARE PROVIDER LTD Lincoln Tel: 01522 802603

NAVIGATION SUPPORT & CARE SERVICES LTD OP D PD LDA MH SI YA Lincoln Tel: 01522 539626

TOTAL HOME CARE SOLUTIONS LIMITED LINCOLN Spalding Tel: 01775 718661 OP PD LDA MH SI YA

OAK HOUSE BUSINESS CENTRE Lincoln Tel: 01522 839512 OP D PD LDA MH SI YA AD

TOWN AND COUNTRY CARE Boston Tel: 01206 368449

ONE TO ONE HOMECARE (UK) LIMITED Gainsborough Tel: 01427 668885 OP D PD LDA SI YA

TRUST HEADQUARTERS Sleaford Tel: 01529 222220

PRESTIGE NURSING (SLEAFORD) Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD

VOYAGE 1 LIMITED Market Deeping Tel: 01778 342091 OP D PD LDA MH SI YA

RUSSELL GREEN CARE HOME Woodhall Spa Tel: 01526 352879

WALNUT CARE AT HOME l Boston Tel: 01205 280101

OP D PD SI

SERVICE AND CARE UK LTD Boston Tel: 01205 393160 SEVACARE l Lincoln Tel: 01522 525000

OP D PD SI YA

OP YA

OP D PD MH YA

OP D PD LDA SI

WITHAM VALLEY CARE GROUP DCA Norton Disney Tel: 01522 789776

LDA

OP D PD LDA MH SI YA

SOUTHERNWOOD HOUSE Spalding Tel: 01775 760563

Advert page 78 OP D PD YA

SUNNY VIEW HOME CARE l OP D PD LDA MH SI YA Skegness Tel: 01754 762795 SUTTON LODGE HOME SUPPORT Mablethorpe Tel: 01507 441800

OP D PD

THERA EAST Grantham Tel: 0300 303 1253

LDA

THERA EAST ANGLIA Grantham Tel: 0300 303 1281

LDA

Advertisers are highlighted

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Do you look after someone? We’re here to support you The Lincolnshire Carers, Young Carers’ Partnership, Carers’ Team and a range of Carers’ Support Services are here to help unpaid carers across Lincolnshire in their caring role. If you are an unpaid carer living in Lincolnshire there are seven important things you should know about: A cuppa and a chat, a Carer’s Assessment It can be difficult to recognise yourself as a carer; you might think you’re just being a good friend, neighbour or spouse and are ‘just doing your job’. But in reality, being a carer can be difficult and lonely at times, and so a good place to start is with a Carer’s Assessment. This is an opportunity to share your feelings/experience as a carer with a dedicated person who can help you to guide you towards the help and support you are entitled to. Carers’ Emergency Plan - giving you and the person you care for, peace of mind What would happen to your loved one if you were unable to care? Your free Emergency Plan is created by you and provides detailed instruction for others to follow in an emergency situation, giving you peace of mind. Carer’s Information Pack This is an excellent information source on many subjects relevant to carers, and includes a Carer’s Journal to record your dealings with professionals, and allows you to log your issues and emotions. How can the Carers’ Team help me? We recognise that caring can have a major impact on your life and having help and support throughout can make your caring role easier. The Team is made up of a range of dedicated support workers who will endeavour to help and support you through the challenges you face as a carer. Tel: 01522 782224 (8am – 6pm, Monday – Friday) Tel: 01522 782333 (6pm – 8am including weekends) Email: carers_team@lincolnshire.gov.uk Customer Service Helpline, Waterside South, Lincoln LN5 7JN

carers’ issues and be linked into the Carers’ Partnership. You can send in your stories and experiences too. Carers’ Support Groups and Carers’ Partnership Many support groups, carer organisations and charities are working to support carers in Lincolnshire. The Lincolnshire Carers and Young Carers’ Partnership work together with organisations and carers to improve services and support in the County. Carers’ Champions, Ambassadors and Supporters Scheme The scheme is always looking for Carer Champions and Ambassadors to help guide carers to the right support, and raise awareness of carers. Together, the scheme is shaping services, information and training for family carers and professionals. Ambassadors help shape and influence carers’ services. Be part of a ‘Community That Cares’ Anyone can join the Lincolnshire Carers and Young Carers’ Partnership and be involved as little or as much as you wish. If you would like to find out more about the Partnership, please contact: Lincolnshire Carers and Young Carers’ Partnership Ltd Commerce House, Outer Circle Road, Lincoln LN2 4HY Tel: 01522 846911 Email: info@lincscarerspartnership.net Web: www.lincolnshire.gov.uk/lcycp

Carers’ newsletter This bi-monthly newsletter is full of carers’ experiences, stories, news and events. Including advice and fun content, it aims to inform and entertain carers across Lincolnshire. Created and edited by a group of carers who meet monthly, it is a great way to keep in touch with Find more information to support you on the carers’ pages on: www.lincolnshire.gov.uk/carers

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Do you look after someone? We’re here to support you continued Carers Connect - a Virtual Carers Centre The Virtual Carers Centre means it can support you, wherever you are in the county. The Centre is funded by Lincolnshire County Council to give you the emotional and practical support you may need to sustain the caring role in a way that is right for you. Staff understand the demands of caring and will make sure you know about all the help that is available. Face-to-face carers’ assessments and follow-on support are available. Regular courses for carers including Dementia Awareness, First Aid, Moving and Handling and much more are offered. The Centre can help you get back into employment, and find ways for you to take a break. Many carers find the support groups valuable, meeting others in similar circumstances, providing mutual support and social contact. The Centre supports unpaid carers across the county by supporting carer groups across the county to promote mutual support, social contact and access to services and provide a specialist Carers’ Benefits Advice service to carers across Lincolnshire ensuring you and the person you care for are getting the right amount of benefits. The Centre also offers a dedicated Macmillan Palliative Carers service, providing emotional and practical support for carers who are looking after someone at the end of their life. Carers Connect Age UK, 36 Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@carersconnect.net Web: www.carersconnect.me Rethink - specialist mental health support for carers Rethink offer a range of specialist support to families caring for someone with mental ill health and dementia. They offer face to face carers assessments, carers support groups and a range of events. Rethink also offer a range of courses for carers that increase knowledge and understanding about mental health conditions, as well as promoting strategies for carer coping and resilience. You can contact Rethink by contacting the Carers’ Team above.

Young Carers Count A young carer is anyone under the age of 18 whose life is in some way restricted because of the need to take responsibility for the care of someone who is ill, has a disability, is experiencing mental distress, or is affected by substance misuse. Young carers are not always recognised, but may in fact be helping care for an adult who is using this Care Services Directory. That help may be shopping, making meals, doing the laundry or nursing care such as giving medication or lifting someone up and down stairs or in and out of bed. Support for young carers and young adult carers Lincolnshire County Council commissions Spurgeons to provide a support service for young carers and young adult carers aged up to 25 years. Services include: • Free, confidential one-to-one support; • Information and advice, including about the condition of the person cared for; • Access to counselling and other services; • Getting help for the person being cared for; • Someone to speak to professionals (such as schools and health workers) on your behalf; • Breaks and activities; • Support groups; • Getting involved in the Young Carers Partnership; • Working with schools and colleges to improve awareness and support; and • Healthy Schools Young Carers Award. For more information and referrals: Lincolnshire Young Carers Count Spurgeons Unit 4, 1-2 North End, Swineshead, Boston, Lincs PE20 3LR Tel: 01205 331322 Email: lincscarers@spurgeons.org Web: www.spurgeonsyc.org

Trusted Assessors The Centre also has a network of Trusted Assessors from a range of third sector organisations that are experts in their field. These are trusted organisations that are commissioned to offer some additional support to carers. They include the South Lincolnshire Blind Society, St. Barnabas, Sensory Impairment Services (SILC), Stroke Association and Positive Health. You can request a Carer’s Assessment from one of them by contacting the Carers’ Team above. Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Getting out and about We know that life is not easy when you are stuck at home all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and socialising with friends can make all the difference.

Day opportunities and day care Day opportunities By ‘day opportunities’ we mean the things or activities people may want to do during the day. This covers all opportunities for people whether it be in the day, evening or at the weekend. We used to call this day services and/ or day care. We want you to have more choice and control about what you do during the day. Personalisation will enable you to make such choices and control the services you choose to receive. Whilst the list below focuses on traditional buildingsbased day centres, you may prefer support to do things in your community. You are able to use your Personal Budget to buy support directly from a care and support provider to help you to do the things you most enjoy. We may be able to help you to develop such opportunities and tell you what alternatives may be available in your area. Day care is a popular service offered to people who need some help with personal or practical care and are unable to get out and about by themselves. Day care is usually available in a resource centre, community building or a residential home and offers more support than an ordinary day centre can provide. Professional caring staff can support you with personal care, such as going to the toilet, reminding you to take medication or help with washing or bathing. You may also be able to have a hot meal and drinks during the day and a chance to socialise and to take part in a number of activities. Day opportunities often provide valuable help in sustaining independence for people. They are provided in a variety of locations including care homes, specially adapted premises and purpose built centres or in the

community. These services aim to help you retain independence in your own home, live healthily and sometimes give a break to a carer or family member who is helping to support you. Some services may be specialised, catering for example for people with dementia, or other high dependency needs. In all cases, good day services should provide a stimulating environment able to address individual needs, including physical or mental frailty and still be met through a Personal Budget. To find out more about whether a Direct Payment could help you access these services there is more information on page 11. Access to day opportunities may be arranged privately in many cases by approaching the service provider directly. Some providers will tailor the support to meet your needs if you want to do something more suited to you as an individual. You may also contact us to request an assessment of your needs by phone on 01522 782155 or by email to customerservices@lincolnshire.gov.uk. The kind of day services we might arrange will depend on your needs. Priority is given to those whose independence is most at risk. We are currently working with service providers, micro providers and personal assistants to develop day activities. Please note that day opportunities services are chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. Figures mentioned here may change over the life of this Directory.

Day care and Day Centres ABBEYGATE REST HOME Crowland Tel: 01733 211429 ADDERLEY HOUSE LTD Spalding Tel: 01406 364918

ADULTS SUPPORTING ADULTS OP D PD LDA MH SI YA Sleaford Tel: 01529 416270

AGE UK BOSTON & SOUTH HOLLAND Boston Tel: 01205 364161

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and Day Centres continued AGE UK KESTEVEN Sleaford Tel: 01529 302843 AGE UK LINCOLN Lincoln Tel: 01522 696000

ELIOT HOUSE Gainsborough Tel: 01427 617545

OP D PD MH

Advert page 20 OP D PD MH SI YA

ERESBY HALL (OSJCT) Spilsby Tel: 0800 988 8133

Advert page 7 OP D

Advert page 32 OP

ERMINE HOUSE (OSJCT) Lincoln Tel: 0800 988 8133

Advert page 7 OP

AGE UK SPALDING DISTRICT Spalding Tel: 01775 720305 ASHRIDGE Boston Tel: 01205 366922

OP LDA YA

BALDERTON RESOURCE CENTRE Newark Tel: 01636 687444

BECKFIELD HOUSE RESIDENTIAL HOME Heighington Tel: 01522 790314 BERNADETTE HOUSE Lincoln Tel: 01522 521926 BERT BOYDEN CENTRE Immingham Tel: 01469 520000 BLAIR HOUSE Sleaford Tel: 01526 860432 BLENHEIM CARE CENTRE Gainsborough Tel: 01427 668175

OP D

Advert page 68 OP D

COTTAGE RESIDENTIAL HOME, THE Nocton Tel: 01526 320887

FORGET ME NOT DAY CENTRE Grantham Tel: 01476 594533

OP D MH

FOTHERBY HOUSE Louth Tel: 01507 607237

OP LDA YA

FOXBY HILL CARE HOME Gainsborough Tel: 01427 611231

OP D PD MH SI YA

OP PD YA

GLENTWORTH HOUSE Gainsborough Tel: 01427 668678

LDA MH

Advert page 68 OP D

CAYTHORPE RESIDENTIAL HOME Caythorpe Tel: 01400 272552

OP D PD

BRANTLEY MANOR CARE HOME Lincoln Tel: 01522 543866

CAPRICORN COTTAGE Holbeach Tel: 01406 425067

FIVE BELLS RESIDENTIAL CARE HOME Folkingham Tel: 01529 497412

Advert page 7 OP

CANWICK COURT CARE CENTRE Lincoln Tel: 01522 544595

OP D

FOXBY COURT (OSJCT) Gainsborough Tel: 0800 988 8133

BRAMHALL RESIDENTIAL HOME Tattershall Tel: 01526 342632

CAMPHILL COMMUNITIES Sleaford Tel: 01263 860305

FIELD HOUSE Spalding Tel: 01406 423257

OP LDA YA OP D OP D LDA Advert page 66 OP D OP D

GRANTHAM AND DISTRICT MENCAP Grantham Tel: 01476 567485

LDA

GREENACRES CARE HOME Caistor Tel: 01472 851989

GREENACRES CARE HOME Heckington Tel: 01529 460935

OP D PD MH

GROSVENOR HOUSE CARE HOME Gainsborough Tel: 01427 616950

Advert page 36 OP D PD YA

GROVE, THE Horncastle Tel: 01522 500710

HADLEIGH CARE Immingham Tel: 01469 572

OP D

HARTSHOLME HOUSE (OSJCT) Lincoln Tel: 0800 988 8133

Advert page 7 OP D

CREE CENTRE (GRANTHAM & DISTRICT MENCAP) Grantham Tel: 01476 566050 LDA

HEATH FARM Scopwick Tel: 01526 322444

DIGBY COURT (OSJCT) Bourne Tel: 0800 988 8133

HOLLAND HOUSE NURSING HOME Market Deeping Tel: 01778 345677

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298

DROVERS CALL CARE HOME Gainsborough Tel: 01427 678300

Advert page 7 OP PD Advert page 64 OP D PD

LDA

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Day care and Day Centres continued HOVENDEN RESOURCE CENTRE Spalding Tel: 01406 426779

OP PD YA

KEB HOUSE Appleby Tel: 01724 733956

OP D

KIRK HOUSE HOME FROM HOME CARE Dorrington Tel: 01790 763380 LACE HOUSING ASSOCIATION Lincoln Tel: 01522 514444

LDA Advert page 5 OP D

LAURELS NURSING HOME, THE Holton Cum Beckering Tel: 01673 858680 LINKAGE COMMUNITY TRUST Grimsby Tel: 01790 752499

OP D Advert below LDA

LITTLE BROCKLESBY HOUSE Grimsby Tel: 01469 561353

OP D

MABLETHORPE DAY CENTRE Mablethorpe Tel: 01507 472055

OP YA

MANOR CARE CENTRE Advert inside front cover OP D MH East Kirkby Tel: 01790 763381

Age UK Spalding District +H` *HYL PU H W\YWVZL I\PS[ TVKLYU I\PSKPUN WYV]PKPUN MYPLUKS` WYVMLZZPVUHS JHYL [V SVJHS LSKLYS` WLVWSL

Services are Price of Day Care: £22.40 (a day) Price of Dementia Care (£8.00 per hour)

:WH )H[O /HPYKYLZZLY )LH\[PJPHU *OPYVWVKPZ[ ,U[LY[HPUTLU[

6\[PUNZ +HPS` (J[P]P[PLZ ;YHUZWVY[ -YLZOS` JVVRLK MVVK

+LTLU[PH +H` *HYL PZ HSZV WYV]PKLK [V TLL[ PUKP]PK\HS ULLKZ ^P[O [YHPULK Z[HMM PU H X\PL[ LU]PYVUTLU[ ^P[O H ZLJ\YL NHYKLU HYLH

Age UK Spalding District ;OL 4LHKV^Z :WHSKPUN 3PUJZ 7, ?9 ;LS 01775 720305 LTHPS lizwalmsley@ageukspalding.co.uk VY ]PZP[ www.ageuk.org.uk/spaldingdistrict

MANOR GATE CARE HOME Boston Tel: 01205 366260

OP D

MEADOWS SANDS CARE HOME Skegness Tel: 01754 762712

OP D

NAVIGATION SUPPORT AND CARE SERVICES LTD OP D PD LDA MH SI YA Lincoln Tel: 01522 539626 NEWHAVEN RESIDENTIAL HOME Huttoft Tel: 01507 490294

OP LDA

NORTH HYKEHAM DAY CENTRE North Hykeham Tel: 01522 689534

NORTH LINCS COUNCIL Scunthorpe Tel: 01724 297979 NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

NORWOOD Stanwood Tel: 0208 809 8809 OLD HALL RESIDENTIAL CARE HOME, THE Halton Holgate Tel: 01790 753503 OLD RECTORY, THE Saxilby Tel: 01522 702346

OP D

Advert on page 63 OP D

OLD RECTORY, THE Stickney Tel: 01205 480885

OP D PD

ORCHARD HOUSE CARE HOME Mablethorpe Tel: 01507 472203

OP D PD YA

PHOENIX CARE CENTRE Chapel St Leonards Tel: 01754 872645

OP D

POLSEWORTH Lanceston Tel: 01827 896124

OP YA

Enjoy the Linkage Experience Enabling people with learning disabilities to build a bright future Linkage Short Breaks and Respite service is based in the Lincolnshire Wolds and is designed to meet guests’ individual needs. We also offer a range of residential support including 24-hour care and extra help in the home. Adult Skills is Linkage’s day opportunity service available across the county, helping with independence and employability skills.

Ref: LCD2014

To find out more: www.linkage.org.uk | info@linkage.org.uk | 01790 752499

Registered Charity no. 504913 Company Limited by Guarantee no. 01240377

~ ~ ~

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and Day Centres continued POPLARS, THE (OSJCT) Market Rasen Tel: 0800 988 8133

Advert page 7 OP D

QU’APPELLE RESIDENTIAL CARE HOME Bourne Tel: 01778 422932

OP D PD SI

ROSECROFT Grimsby Tel: 01652 652213 SANDPIPER CARE HOME Alford Tel: 01507 462112

THORPE HALL (SUE RYDER) Peterborough Tel: 01733 330060

OP YA

WHITE GABLES CARE HOME Boston Tel: 01205 723874

WHITEFRIARS (OSJCT) Stamford Tel: 0800 988 8133 Advert inside back cover OP D PD

Advert page 7 OP D

WILLAN HOUSE Stainfield Nr Wragby Tel: 01526 398785

OP D

SENSE EAST - THE HAMMOND CENTRE Nettleham Tel: 01522 595777 PD LDA SI YA

WILLOW COURT Cherry Willingham Tel: 01522 595391

OP D

SKEGNESS DAY CENTRE Skegness Tel: 01754 766763

WILLOWS, THE Rippingale Tel: 01778 440773

OP D

SKIRBECK COURT (OSJCT) Boston Tel: 0800 988 8133 SUMMERFIELD REST HOME Sutton-on-Sea Tel: 01507 441969

OP Advert page 7 OP

WISPINGTON HOUSE Saxilby Tel: 01522 703012

OP D PD SI

OP D

WOOD GRANGE Bourne Tel: 01778 752570

Advert page 80 OP D PD MH YA

SUNNY VIEW HOME CARE Skegness Tel: 01754 762795

OP D PD LDA MH SI YA

TALLINGTON CARE HOME Stamford Tel: 01780 740314

OP D

WYNGATE RESIDENTIAL CARE HOME Mablethorpe Tel: 01507 477531

OP D PD

What if day care or a Day Centre isn’t for you? Practical support is available to help you if you have a learning or physical disability, or a sight and hearing loss problem, to become more involved and use the amenities in your local community. An assessment to work out just what type of practical support is needed to help you get out and about.

Support can include trained staff helping you learn how to use public transport by yourself and build your independent living skills and to enable you to remain as an active part of your community as much as you should wish.

Transport services There are a number of different bus companies running throughout the county which can help you get out and about. If you are finding it difficult to use public transport due to a disability or mobility problem, community transport offers a number of different ways to get out and about to the shops and other local amenities. The Blue Badge scheme is a national scheme you can access if you have severe walking difficulties, regularly drive but are unable to turn the steering wheel by hand,

or are registered blind. It allows you to park legally, close to places you need to visit such as shops and public buildings. Contact: Lincoln Dial-a-Ride Tel: 01522 544983 Blue Badge Tel: 01522 782232 Email: DisabledCarParking@lincolnshire.gov.uk

www.lincolnshire.gov.uk/mychoicemycare Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Care homes and housing options You may feel that you have exhausted all the options to remain living at home, and that it is time to look at moving into more purpose-built accommodation with

support. In this section we also describe the different levels of care you, or the person you care for may require, if you decide to move to a residential environment.

Extra Care Extra Care housing supports you to live independently in your own home for as long as possible. Extra Care provides a secure environment with care services available 24 hours a day in your own home. Each apartment has a kitchen, bathroom, up to two bedrooms and a living room. The developments provide communal facilities, such as a restaurant and a hair salon, as well as areas to hold regular social activities. Although it varies from scheme to scheme there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose, your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances. In Lincolnshire there are currently Extra Care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston and Sutton-on-Sea. We are working closely with the developers to increase the number of schemes, which are managed by registered social landlords. Extra Care housing enhances the offer to older people when they feel they require a little more support. Providing peace of mind that someone is always on hand to help if required is at the core of the vision and is something we are seeking to increase the availability of throughout Lincolnshire. Please note that Extra Care is chargeable. You will be offered a financial assessment to ensure you are not asked

to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. For more information, see page 51. Figures mentioned here may change over the life of this Directory. Extra Care contacts Barratt Court Skegness Tel: 01754 899500 Email: mick.webber@waterloo.org.uk or louise.jones@waterloo.org.uk Brick Kiln Place (Lace Housing) Grantham Tel: 01522 514444 Elizabeth Court (new Linx) Louth Tel: 01507 355022 Eslaford Gardens (nKDC) Sleaford Tel: 01529 414155 Mayfields (Boston Mayflower) Boston Tel: 01205 318500 Olsen Court (Lace Housing) Lincoln Tel: 01522 514444 Worth Court (Lace Housing) Bourne Tel: 01522 514444

Sheltered housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and need to know your home is safe. Often called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings. These may be bedsitting rooms, self-contained flats, bungalows or luxury apartments. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. The majority of schemes have a scheme manager/ warden and community alarm service. There are often

communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a few schemes include a restaurant and some can arrange hot meals.

Brant Broughton

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes and housing options continued Care homes All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, who report on their findings. These inspection reports are available from the care home or the Care Quality Commission website at www.cqc.org.uk Care homes offering personal care only These are commonly referred to as residential care homes. If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose. Personal care includes bathing, feeding, dressing, help with moving but it must be paid for if your capital/savings exceed £23,250. For more information about fees and charges for care homes please see page 53. Listings of care homes in Lincolnshire begin on page 61. Care homes with nursing These are homes previously called ‘nursing homes’. If you think you may need nursing care in a home, you will need to be visited by Adult Care to access the care you may

need. This visit might be in your own home or in hospital if you have been ill. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly. Currently this is a flat rate of £110.89 per week. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area at the Primary Care Trusts (PCT). Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250. See page 53 for further information about paying for care and page 13 for an explanation about being assessed for care services. Listings of care homes with nursing begin on page 61. Figures mentioned here may change over the life of this Directory.

Choosing a care home Our priority is to enable you to stay in your own home, with the right care and support you may need. Moving to a care home is a major step, and before considering this, it is very important to make sure that you have explored all the support options available to enable you to remain at home as support options are developing all the time. A social worker can help you find out more. Contact the Customer Service Helpline on 01522 782155 or explore www.lincolnshire.gov.uk/mychoicemycare Once you are sure that a care home really is the right option for you or your relative, then you might find these questions helpful as you consider which one is right for you.

Tips for choosing the right home • You might find it helpful to visit the home more than once, perhaps at different times of the day. • You can often get an idea of how well a home is run just through your first impressions. • Read the Care Quality Commission reports. Copies of the inspection reports are available on its website at www.cqc.org.uk or by telephoning 03000 616161. • You may want to obtain a copy of the most recent reports for the homes that you are considering.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Care homes checklist

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

Atmosphere • Does the home have a friendly and welcoming atmosphere?

1 2 3

The building (continued) • Are toilets clearly indicated? • Will the home meet your security needs?

• Does the home appear well decorated and well kept, and feel homely?

Bedrooms

• Does the home smell clean and fresh?

• What is the range of choice of rooms available?

• Does the home seem a comfortable temperature for you and other residents?

• Do the rooms have a view that you can see from your bed or chair?

Staff

• Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect their wishes on how they would like to be addressed (e.g. as Mr or Mrs or by first name)?

• How often will your room be cleaned?

• Do staff appear caring and attentive towards residents? Friendly and helpful? Are they rushing around or do they spend time talking to individual residents?

• How often would your bedroom be decorated, and can you influence how it is done?

• Does there appear to be adequate members of staff on duty to give enough individual attention?

Fellow residents • Are there people of a similar age to you, with similar interests who you will be able to get to know further? • Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background?

Location • Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access, and to which staff will take you when you want? • Does the home have its own transport to enable you to get around, and how does it use it? • Is public transport easily accessible? • Does the home help you to keep in touch with your friends and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, is there email and internet access that is accessible to individual need?

The building • Is there a garden or outdoor area that residents can safely access? • Are there smoke detectors or fire extinguishers visible throughout the home? Are fire exits and escape routes clearly marked? • What arrangements are there in place for making sure that people are safe in the event of a fire?

1 2 3

• Will you be able to decide for yourself what time you get up at and go to bed?

• Are you able to bring some of your own furniture, soft furnishings and belongings to personalise your room? • Are you able to lock the door to your room? • Are you able to have a telephone (laptop or email access) in your room? • Are you able to have a TV in your room? With access to what channels? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, minifridge?

Bathrooms • Do the rooms have their own bathroom and toilet en suite, and are they adapted to your needs? • Is there a toilet within easy reach of your bedroom? • Are toilets within easy reach of all communal facilities, easy to find and clearly indicated?

Communal rooms • Is there a choice of lounges? • Is there a quiet room with no TV? • Is there more than one TV room, so there can be a choice of viewing? • Are there small sofas so couples can sit together? • Are there any musical instruments available? • What is the home’s approach to smoking? Are there places for smokers to smoke that do not impact on non-smokers?

• Are there call bells in the bedrooms and communal areas?

• Are you able to access a wide range of drinks at any time?

• Is it easy to find your way around? This may be particularly important with regard to dementia.

• What is the home’s approach to allowing pets? Can you bring yours?

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Communal rooms (continued)

1 2 3

Visitors

1 2 3

• Would there be an individual member of staff whose job is to take a special interest in your welfare?

• Are there specific visiting times or are family and friends welcome at any time?

• Can you help around the home if you want to?

• Will you be able to spend time with your friends and family in private?

• Is it possible to buy items in the home such as stamps, sweets and newspapers?

Personal possessions • Is there a secure place where valuables can be kept? • Does the home take responsibility for insuring residents’ possessions?

Meals • Are you offered a choice of meals, and can you choose when and where you eat breakfast, dinner and tea, including in your own room? • Can menus include food that you particularly like? • Are you able to have or make a snack whenever you want? • Does the food look tasty, well-balanced and nutritious, and are the servings generous? • Are you able to access a wide range of hot and cold drinks at any time? • When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available?

• How can you offer hospitality to your visitors such as making them a drink or snack, or having them stay for a meal? • Is there anywhere for visitors to stay the night? Are children welcome?

Personal care • How can you have a say in the way you are looked after or helped on a regular basis? • How often will you be assisted to have a shower or a bath? • Can you have the choice of a bath or shower, with assistance, when you wish, without being hurried? • Can relatives or friends help you with personal care if you wish? • Can you go out with assistance to a hairdresser or barber regularly?

Health care • Will you be allowed to manage your own medication?

• What time is the last meal of the day served?

• What are the arrangements for accessing your own GP?

• Do today’s menus give a choice of dishes?

• Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home?

• Can special diets be catered for? • What are the utensils and crockery like and will they be suitable for your needs?

Leisure activities

• Can you access chiropody and dentistry? • What assistance is available for accessing external appointments?

• Do the staff ask about you and your interests?

• If your health gets worse can you continue to live at the home, with increased support from staff?

• Would you be able to carry on your existing hobbies or activities?

• Is it a dual registered home, that can provide qualified nursing care should your needs require this?

• Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you influence what activities are run? Are people encouraged to do what they can for themselves or do staff take over?

• What aids does the home provide?

Running of the home

• What access is there to activities organised in the community?

• Who runs the home and is there a photo of them?

• Are there regular social events and activities, and if so what?

• What is the registration of the home and will it meet your needs on an ongoing basis?

• Are they the owner or the manager?

• What outings do you arrange and how often?

• How long have they been running the home?

• Can you join in the gardening?

• How and when can they be contacted and what happens if you need to contact them outside of their normal working hours?

• Does a mobile library visit the home? • Can you go for a walk alone or with a carer?

Religion & culture • Can the home meet with your spiritual needs? • Is the home aware of, and interested in your cultural needs, and can it meet them? • Will the food served reflect your cultural needs?

• How many residents are there at the home? • Who is responsible staff are there on duty:

and how many

- In the morning?

- In the afternoon?

- In the evening?

- At night?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Running of the home (continued) • Are night staff awake or on call? • What training do staff receive and are residents involved in it? • How does the home stay abreast of best practice and can they give an example of any recent changes? • What organisations does the home use to advise it on matters of best practice?

1 2 3

Terms and conditions (continued)

1 2 3

• What happens to your room if you have to go into hospital? • In what circumstances might you be asked to leave the home? • Does the home accept the fee rates paid by Lincolnshire County Council, if not will a third – party top-up be payable? • What happens if you run out of funds?

Having a say • How does the home get feedback from residents or families? • Is there a residents’ committee or group that you can be part of you if you wish? Are you able to influence what happens in the home? • If you want to make a suggestion for improvement, how can you do this? • What examples can they give of a change made in response to residents or families?

Hearing impairments – now and in the future • What arrangements are made for people who are hearing impaired?

• Where are there loop facilities so that people who are hard of hearing can hear the television? • Do you get advice and visits from Hearing Impairment/ Deaf services?

Mobility issues – now and in the future • What arrangements are made for people who use a wheelchair or have other mobile impairments? • Would your family/friends be invited to a review of your care needs?

• Can wheelchair users move around the home easily? If there is more than one floor, are there lifts?

Terms and conditions

• Will the home provide you with your own sling/hoist/ wheelchair if you need it?

• Is there a written contract or agreement, and are you able to see a copy before moving into the home?

• Does the garden have raised beds?

• If you decide that you no longer want to stay at the home how much notice would you need to give?

Visual impairment – now and in the future • What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need?

• Are there talking newspapers, audio-books and help with loading media into audio-equipment?

• What does this charge cover?

• Is there good lighting?

• Are there any additional charges payable, and if so what does this cover?

• Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along corridors, carpets with different textures, rooms that are distinctly decorated? • Do you get advice and regular visits from the Low Vision Society?

• Are fees payable in advance or arrears, and are they payable weekly or monthly?

• Are activities adapted and supported to make them accessible for people with sight impairments?

Home care checklist – Page 23 • How often do the fees increase, and how is this increase decided?

Care homes and Care homes with nursing listing start on page 61

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Dementia care homes checklist Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 37. The points below give you a good starting point of things to look for in care homes specialising in dementia care. You can use this checklist with the one for residential care on page 37 to help you feel more confident in the choices you are making for your loved one or the person you are caring for.

RESIDENTS The best indication of a good home is that the residents appear happy and responsive. Ask for more information on dementia specific activities, i.e. reminiscence or features throughout the home such as specialised signage that makes it easier for people with dementia or memory problems to identify where they are.

ACCESS If the person with dementia or memory problems is likely to need equipment or adaptations you may want to check: • There is adequate signage as described earlier throughout the home, to act as prompts and cues. • What is the home’s security policy about locking external doors or being supervised and supported in outside areas?

BEDROOMS What room will the person with dementia or memory problems have? • It can be worthwhile considering how easy it would be for someone to find their way back to their room, if there is one available on the ground floor to avoid the risk of falls. • Ask if you can bring any personal items of furniture or personal possessions such as photographs that are particularly important to the person you are looking for. This can increase familiarity with their surroundings, trigger memories and help them settle in better.

ACTIVITIES In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, and generally a dedicated activities coordinator is employed to help deliver this with the other care staff in the home. It is important to ask which of these activities have been planned specifically for those who suffer from dementia or who have other memory problems. • Are reminiscence activities available? • Ask about memory boxes. • Will staff compile life story books with you and the person you are looking for to give them a better understanding of their life?

STAFF It is important to note whether the staff seem friendly and caring towards residents and whether they treat them with dignity and respect. • Ask if staff have specific training and experience in caring for people with dementia. • Who will their key worker be? This should be someone you and they can go to who will have detailed knowledge and particular responsibility of their care.

MANAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for you and the person to have a good relationship so you feel confident in the general running of the home. It is worth talking to the manager and any deputies they may have on how long they have worked in the home, and their general experience. Points to ask about: • Do they have detailed knowledge and training of dementia? Can they deal with any difficulties that may arise in an understanding way? • Will they be conducting the initial assessment of the person requiring care in their own home or current place of residence?

Care homes and housing options continued >> The following sections have been included to help you understand the different terms you may come across when arranging care for you or someone else, depending on your level of need for care and

support. If a care home or care home with nursing is the right option, this will be chosen following an assessment and discussion with you and your family or carer.

Intermediate care Intermediate care differs from respite care. While respite care provides care on a temporary basis, intermediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks.

Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home. Ask your care manager for further details.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes and housing options continued Continuing Care Continuing care is the name given to the care needed by an adult who because of disability, accidents, illness or the effects of getting older, requires help over a period of time to manage their daily life. It is a package of care that involves services and funding from both the NHS and social services and is available in a range of settings. All NHS healthcare is provided free of charge. Social services care provision is means tested and you pay either a contribution or the full cost depending on your financial situation and the setting in which your care is provided. An assessment is done by health and/or social care

professionals to identify and prioritise your needs. The assessment will be used to determine who is responsible for providing and funding the services to meet your assessed needs. Decisions on how and where services will be provided will be made with your involvement. If you have been assessed as requiring care in a registered care home with nursing and you are not eligible for NHS continuing healthcare the NHS will pay a contribution towards the cost of your nursing care. This is known as NHS-funded nursing care and is paid directly to the nursing home. The current amount is £110.89 per week.

NHS continuing healthcare NHS continuing healthcare is a package of continuing care that is arranged and funded solely by the NHS. If your assessed needs identify that you have a ‘prime health need’ you may be eligible for NHS continuing healthcare. This means that care services to meet your assessed needs may be provided and funded by the NHS. The National Framework for Continuing Healthcare and NHS-funded Nursing Care 2009 (revised) sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following

a multi-professional assessment of your needs the Primary Health Care Trust that your GP is registered with will decide whether or not you are eligible for NHS continuing healthcare. If you are eligible your care will be provided free of charge to you in any setting where your assessed needs can be met. In your own home this means that the NHS will fund all the care required to meet your assessed needs. In a care home the NHS makes a contract with the home and pays the full fees for both your care and accommodation.

Reviews As your needs can change, regular reviews will be undertaken which may result in changes to the provision

and funding of your care. You can also request a review of your care needs if you feel they have changed.

Living with dementia In the UK, as a whole, there are estimated to be over 750,000 people with dementia and the challenge of living with dementia continues to confront increasing numbers of people as our population ages. This is especially so in Lincolnshire, where in the last 10 years the increase in our population aged 65 plus has been three times that of the national average increase, accounting for approximately 22% of the county’s population compared to a 17% national average. Due to this our county continues to show a proportionately higher incidence of dementia than both the regional or national average; In Lincolnshire, the number of people over 65 with dementia has been estimated at 10,460 for 2012, rising to 11,843 by 2016 and 13,589 by 2020. Most people with dementia are over 65 years of age, but dementia does affect younger people too.

Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves. As GPs are usually the first point of contact for people with memory problems they will be working to increase the number of people getting a formal diagnosis. The GP may refer you to a Memory Assessment Service to help make a diagnosis of dementia. Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care. >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Living with dementia continued >> A Memory Assessment Service: Diagnosis and Early Intervention A Memory Assessment Service comprises specialist staff skilled in the assessment, early support, intervention and treatment of people experiencing dementia, including consultant psychiatrists, mental health nurses, occupational therapists, psychology, social workers and dedicated support workers. The Memory team work together to provide specialist assessments to determine whether dementia is present in cases where other common causes have been excluded by the GP. If dementia is diagnosed, then appropriate early intervention and advice, as part of an individualised care plan, are provided and onward sign-posting undertaken as required. The assessments provided build upon the tests and history started by the GP. Where required, additional investigations are requested such as head scans or further blood tests to further support the process of diagnosis and inform the type of care and information required. Following assessment, if dementia is not confirmed, the Memory team will then either signpost on to other appropriate services or discharge back to the GP. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for post-diagnosis support. Support for dementia carers Don’t forget to make sure that if you are caring for someone with dementia, that you look after yourself. A good first point of contact is the Carers’ Team - see page 28 for more information about having a Carer’s Assessment and a Carer’s Emergency Plan. A new Dementia Carers’ Handbook has been produced which you can ask for. In 2014, Better Care funding has been obtained to provide targeted short breaks for Dementia Carers. The Carers’ Team can help you with all this and more. The Virtual Carers’ Centre at Carers Connect provides a range of courses for dementia carers, such as Dementia Awareness, Communication, Challenging Situations and Strange Behaviour. Contact details are on page 29. Lincolnshire Partnership Foundation Trust offers Cognitive

Stimulation Therapy, aimed at those in the early stages of dementia. This also offers a parallel course for family carers. Rethink also offer dedicated face-to-face carer’s assessments for carers of people with dementia. See page 58 for contact details. For more information go to Lincolnshire County Council’s online information and advice service at www. lincolnshire.gov.uk/mychoicemycare. You can find the Dementia and Memory problems pages under the ‘Health, Recovery and Wellbeing’ lozenge. The Alzheimer’s Society Lincolnshire provides information and advice and support to people with dementia, their families and family carers. They run a number of Dementia Cafés across the county, more details of which are on page 43. These provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice. The Alzheimer’s Society also runs a number of Singing for the Brain groups (details on page 43) which as well as being beneficial for the person with dementia, are highly enjoyable as something for family members caring for a person with dementia and friends to do together. The Dementia Cafés and Singing for the Brain groups offer valuable opportunities for social contact and to build new networks of support and friendship. The Alzheimer’s Society offers a telephone befriending service. The Society has also developed a pioneering new service at Pilgrim Hospital in Boston, where dedicated staff based in the hospital offer information, advice, advocacy and support for people with dementia and their families, carers and friends. This helps improve the experience of admission and the stay in hospital, and also assists with discharge from hospital. You can contact the Alzheimer’s Society at: Lincoln House 15 Sixfield Close (Off Skellingthorpe Road) Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Website: www.alzhemiers.org.uk Email: ema@alzheimers.org.uk

Dedicated support for families living with dementia Dementia South Lincolnshire This is a very active local support group for individuals and families living with dementia in Bourne, Stamford and Market Deeping area of the county. It provides emotional and practical support, through a wide range of support groups and activities, including Square Peg, for younger adults diagnosed with dementia, and T’ai Chi

for dementia. It holds social events that brings families together, as well as practical support, such as visiting care providers together. Details of their main groups are on page 43. For more information contact Kate Marshall on 07867 635611 or email: k.marshall18@btinternet.com. Age Care Advice - Dementia Companion Service This is a small independent company run by a qualified

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living with dementia continued Dedicated support for families living with dementia continued social worker that can provide a Care Co-ordinator or Companion to support individuals and families with dementia during the dementia journey. This can help ensure that care is appropriate, safe and adapted as care needs change. It can help family carers who need to take a break or a holiday by monitoring the care of the person with dementia, providing peace of mind. The service offers much more besides, including assistance with attending health appointments, help with stays in hospital, and being a contact for the Carers’ Emergency Response Plan and Lifeline Alarm Service. Charges apply. For more information contact agecareadvice@gmail. com or 07772 992732. All About Me – planning ahead for going into hospital or care United Lincolnshire Hospitals NHS Trust (ULHT) has launched an innovative new project to support health and social care staff when caring for people with dementia. All About Me is an easy to use planning tool, designed to be used by families and friends to plan ahead for hospital admissions or going into a care setting. All About Me is a detailed document containing key information about a person’s routine, interests and preferences. It helps health and social care staff provide

attentive and personalised care, based on a sound understanding of the person’s needs, communication, likes and dislikes. The document covers: • any medication the person is taking or they are allergic to; • any support they may need with eating and drinking; • any mobility aids they require or issues that may affect their movement; • their normal sleeping routine; • anything that might make them nervous, angry or sad or things that calm them down; and • any interests, hobbies or things that are important to that person. The All About Me document will be made available in hospital wards and departments, local health centres, GP surgeries, libraries and health shops across Lincolnshire. An online version can also be completed by visiting the dedicated website at www.allaboutme-lincolnshire. org.uk which has a feature to allow relatives’ input. It is also available on the Lincolnshire County Council My Choice, My Care website www.lincolnshire.gov.uk/ mychoicemycare

Local dementia support groups that can help Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia. Boston Alzheimer’s Carers’ Group Black Sluice Cottages, London Road, Boston PE21 7RA Contact: Hugh MacKay on 01205 351254 Email: mackay.06@btinternet.com Bourne Support Group Corn Exchange, Bourne Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Crowland and District 55+ Carers’ Group The Methodist Church, Reform Street, Crowland PE6 0AN Contact: Margaret Taylor on 01733 210326 Lunch group 11.00 - 3.00 Deepings Support Group Deepings Community Centre Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com

‘Me Time - Our Time’ Support Group Wishing Well Pub, Dyke, Bourne Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Gainsborough Memory Support Café Foxby Court, Middlefield Lane, Gainsborough Run by Order of St John’s Trust Tel: 01427 613376. Supported by an Admiral nurse Gainsborough Singing for the Brain Group Foxby Hill Care Centre, Foxby Hill, Gainsborough KN21 1PN Contact: Belinda or Chris on 01427 611231 Gainsborough Dementia Café Gainsborough House, Parnell Street, Gainsborough DN21 2NB Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Living with dementia continued Local dementia support groups that can help continued Grantham Dementia Café Greyfriars Community Centre, Union Street, Grantham NG32 6LH. Run by Alzheimer’s Society Tel: 01522 692681 Grantham Drop-in Information Stand George Shopping Centre, High Street, Grantham NG31 6LH Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681

Skegness Peer Support Group Methodist Church, Algitha Road, Skegness PE25 2AJ Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Spilsby Memory Support Café Eresby Hall, Spilsby. Run by Order of St John’s Trust Contact: Helena Shelton on 01790 752495

Grantham Peer Support Group Greyfriars Community Centre, Union Street, Grantham NG32 6LH. Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk

Stamford Support Group Stamford Health Clinic, Ryhall Road, Stamford Run by Dementia Support South Lincs Contact: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com

Holbeach Support Group Youth Centre, Boston Road, Holbeach Tel: 07925 597589

Support Service in Pilgrim Hospital, Boston Alzheimer’s Society have dedicated staff in Pilgrim Hospital, Boston to offer help, support, information and advice to people with dementia and their carers, families and friends.

Lincoln Singing for the Brain Group The Volunteer Centre, 16-26 Tentercroft Street, Lincoln LN5 7DB Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Lincoln Dementia Café Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT. Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Mablethorpe Singing for the Brain Orchard House Care Centre, Grosvenor Road, Mablethorpe LN12 1EL Contact: Linda West on 01507 472203 Market Rasen Dementia Café Methodist Church, Chapel Street, Market Rasen, Lincoln LN8 3AQ Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk www.alzheimers.org.uk Market Rasen Singing for the Brain Group Church Hall, Church Street, Middle Rasen LN8 3TS Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk

^ƉĞĐŝĂůŝƐƚ >ĞĂƌŶŝŶŐ ŝƐĂďŝůŝƚǇͬ ƵƟƐŵ ^ĞƌǀŝĐĞ in Lincolnshire ,ĞĂůƚŚůŝŶĐ ,ŽƵƐĞ͕ ůŝī ZŽĂĚ͕ tĞůƚŽŶ͕ >ŝŶĐŽůŶ >EϮ ϯ:E Healthlinc House provides a ĐŽŵƉůĞƚĞ ƉĂƚŚǁĂǇ ŽĨ ƐƉĞĐŝĂůŝƐƚ ĐĂƌĞ ĨŽƌ ƉĞŽƉůĞ ǁŝƚŚ ůĞĂƌŶŝŶŐ ĚŝƐĂďŝůŝƟĞƐ͕ ĂƵƟƐŵ͕ ^ ͕ ŵĞŶƚĂů ŚĞĂůƚŚ ƉƌŽďůĞŵƐ͕ ĐŚĂůůĞŶŐŝŶŐ ďĞŚĂǀŝŽƵƌ ĂŶĚ ƉĞƌƐŽŶĂůŝƚǇ ĚŝƐŽƌĚĞƌƐ͘ dŚĞ ŝŶŶŽǀĂƟǀĞ ,ĞĂůƚŚůŝŶĐ ,ŽƵƐĞ ƉĂƚŚǁĂǇ ĞŶĂďůĞƐ ŝŶĚŝǀŝĚƵĂůƐ ƚŽ progress ĨƌŽŵ ŚŽƐƉŝƚĂů ďĂƐĞĚ ĐĂƌĞ ƚŽ Ă ĐŽŵŵƵŶŝƚǇ ďĂƐĞĚ ƐĞƩůĞĚ ƐĞƌǀŝĐĞ ĂŶĚ ŽīĞƌƐ Ă ǁĂǇ to ĐůĞĂƌůǇ ƉůĂŶ ĂŶĚ ŝŵƉůĞŵĞŶƚ ƉĞŽƉůĞ͛Ɛ ĚŝƐĐŚĂƌŐĞ through; • specialist hospital delivering ƚƌĞĂƚŵĞŶƚ ƐĞƌǀŝĐĞƐ ĨŽƌ ƉĂƟĞŶƚƐ ǁŝƚŚ Ă ůĞĂƌŶŝŶŐ ĚŝƐĂďŝůŝƚǇ ĂŶĚ ĐĂƚĞƌŝŶŐ ĨŽƌ ƚŚŽƐĞ ǁŚŽ ƌĞƋƵŝƌĞ ůŽĐŬĞĚ ƌĞŚĂďŝůŝƚĂƟŽŶ • Ŷ ĞƐƐĞŶƟĂů ƐƚĞƉ ĚŽǁŶ ƌĞŐŝƐƚĞƌĞĚ ĐĂƌĞ ƐĞƌǀŝĐĞ ĐŽŵƉƌŝƐŝŶŐ͖ ,ĞĂůƚŚůŝŶĐ ƉĂƌƚŵĞŶƚƐ Ă ƌĂŶŐĞ ŽĨ ƐŵĂůů ŐĞŶĚĞƌ ƐƉĞĐŝĮĐ ĂƉĂƌƚŵĞŶƚƐ ǁŝƚŚ ŶƵƌƐŝŶŐ Θ dŚĞ ŽƩĂŐĞ ŽīĞƌŝŶŐ ďƵŶŐĂůŽǁ ĂĐĐŽŵŵŽĚĂƟŽŶ • ZĞŚĂďŝůŝƚĂƟŽŶ ƉƌŽŐƌĂŵŵĞ ĚĞůŝǀĞƌĞĚ ŝŶ Ă ĚŽŵĞƐƟĐ ĞŶǀŝƌŽŶŵĞŶƚ ƌĞƉůŝĐĂƚĞƐ ĐŽŵŵƵŶŝƚǇ ůŝǀŝŶŐ

dŽ ƚĂůŬ ƚŽ ƵƐ ĨƵƌƚŚĞƌ ĂďŽƵƚ ŽƵƌ ĐŽŵƉůĞƚĞ ĐĂƌĞ ƉĂƚŚǁĂǇ at Healthlinc House:

ϬϴϬϬ ϵϱϰ Ϯϰϵϳ ǁǁǁ͘ůŝŐŚƚŚŽƵƐĞͲŚĞĂůƚŚĐĂƌĞ͘ĐŽ͘ƵŬ

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Disabilities and sensory loss Sensory Impairment Lincolnshire County Service (SILCS) Sensory Impairment Service If you have poor sight or hearing and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then we may be able to provide a number of services to help you. We will carry out an assessment of your needs and we will let you know if you are eligible for help such as information or advice, or pieces of minor equipment to help you to manage in your home. You may contact us to request an assessment of your needs by calling 01522 782155 (Minicom 01522 552055 9am - 6pm Mon – Fri) or by email to customerservices@lincolnshire.gov.uk. The SILCS Sensory Impairment Service aims to create opportunities if you have sensory impairment needs, to help build your confidence and self-esteem, develop communication skills, promote independent living and help you or the person you care for develop mobility skills. Sensory Impairment Lincolnshire County Service BID Services, 7 Checkpoint Court, Sadler Road, Lincoln LN6 3PW Tel: 01522 848295 Text: 07702 939165 Email: sensorysupport@silcs.org.uk Web: www.silcs.org.uk South Lincolnshire Blind Society South Lincolnshire Blind Society is a registered charity which provides a wide range of person-centred services to help people with sight loss. We help people to make their lives easier and to remain independent whatever their age or personal circumstances. We offer well-equipped resource centres in Boston and in Grantham, providing a range of equipment for purchase from talking watches and clocks to daily living aids, games and specialist IT software. We can demonstrate equipment in the resource centre or in your own home. Our services include: • A full range of information about eye conditions and local services that will help you remain independent. • Information and advice about living with sight loss, or caring for someone with sight loss. • Training for living independently to the person with sight loss and their carers. • Visual Impairment awareness training for partners and

carers, volunteers, companies and Sighted Guiding. • Specialist radio, CD, tape machines for those eligible to be registered blind. • Talking books and talking newspapers. • 13 social groups who meet regularly and enjoy guest speakers, outings and attend events and just enjoy social companionship. • Seven book groups who meet monthly for those who love to read. • Volunteer home visitors. • Support for carers. • Emotional Support Officer. • Help with welfare benefits and concessions. • Help with applying for grants for specialist equipment. • Community Support Workers for one to one specialist support and advice in the home or out and about. • Referrals to Sensory Impairment Lincolnshire County services, Adult Social Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Adults Supporting Adults, Fire service and many more. • Special events and activities such as quiz nights, pamper days, specialist technology and information events throughout the year. • Quarterly Newsletter packed full of useful information. For more information please contact South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham Lincolnshire NG31 5QZ Open Tuesdays, Wednesdays and Thursdays 10am – 4pm. Helpline: 01476 592775 or leave a message after hours. Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk Lincoln and Lindsey Blind Society Lincoln and Lindsey Blind Society’s aim is to enhance the quality of life for blind, partially sighted and visually impaired people whatever their age or personal circumstances in life. We give practical help and assistance to people who are blind, partially sighted or visually impaired, which includes a home visiting service, a befriending service and a children’s activity service. You do not have to be registered with a visual impairment, or even have a referral from your doctor or >> optometrist. You, a family member or a friend, can

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Disabilities and sensory loss continued Sensory Impairment Lincolnshire County Service (SILCS) continued >> telephone, call in to see us in person or write to us. We serve North and North East Lincolnshire, East and West Lindsey and Lincoln City. Lincoln and Lindsey Blind Society is an independent voluntary organisation; if you are experiencing sight loss, we are here to support you.

Lincoln and Lindsey Blind Society Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 Fax: 01507 608802 Email: info@llbs.co.uk Charity Registration Number: 1132353 Company No. 6972185

Specialist help for people with learning disabilities Adult Care run or pay other people to run lots of different services for people with learning disabilities and their families. Any services or support you may be eligible for will depend on the outcome of your assessment, described on page 13. Services could include: • assessment and care management services, described on page 13; • help to live at home - this is called personal care and support or supported living; • day services - this includes day centres and help to find jobs; • short breaks services, which are sometimes called respite care; • adult placements; • residential care homes; • advocacy, information and advice; and • transport. Short breaks services Sometimes called respite care, these services offer short breaks and support staff are there to help you 24 hours a day. They help you to be as independent as possible and to provide quality care and support when it is required.

Shared Lives A Shared Lives placement can be somewhere to live, to stay for a short break or to go for daytime support. You will be supported by someone called a Shared Lives carer who will share their home with you and include you as part of their family. Supported living We support people with a learning disability to live independently within their community, either on an individual basis in self-contained flats or in shared accommodation. Residential care homes We provide a residential respite and short break service for eligible adults with a learning disability aged 18-65 years. Accommodation can be provided for six weeks to six months depending on the needs of the individual and support and assistance is provided to develop self-help skills and to plan for future needs. For further information, please contact the Customer Service Helpline team on 01522 782155 or email customerservices@lincolnshire.gov.uk

Occupational therapy Occupational therapists can help you lead a more productive, active, and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls. Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair? Alternatively, we can help you find equipment and advice to stay independent at home. You can use our supported self-assessment tool at www.mychoicelincolnshire. com/smartassist/lincolnshire.

We also have Smart Care clinics which can offer you a friendly equipment assessment and advice service. For more information please contact the Customer Service Helpline on 01522 782155. Major alterations such as fitting a downstairs bathroom or widening doorways could be paid for with a Disabled Facilities Grant (DFG). An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Keeping people safe Safeguarding adults at risk of harm Safeguarding and protecting adults at risk of harm from abuse or neglect has traditionally been seen as a major role of those working in the social care sector. Now, more than ever given recent cases that have made national news, it is becoming an issue for everyone in society, not just for those people who have a professional responsibility to safeguard. Far too many adults at risk of harm suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. An adult at risk of harm is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. Some people are more vulnerable than others because they are old and frail, or have a sensory impairment, a disability, a mental health problem, a learning disability, dementia or have some form of illness. This means they may have difficulty in making their wishes and feelings known and this may make them vulnerable to abuse. It may also mean that they are not able to make their own decisions or choices. A person may also be vulnerable because of a long-term condition or illness or difficulty. A family carer who provides care to another may also be at risk of abuse or harm. What is adult abuse? Abuse is when somebody or some people do or say things to you or somebody else that makes you or them feel threatened or frightened. It is mistreatment by somebody or some people that violates a person’s human and civil rights. It may be neglecting a person’s needs, treating somebody disrespectfully or causing physical harm. It may be an isolated incident or it may be repeated incidents. It may be that the abuse is deliberate or it may be unintentional and due to ignorance or lack of training or understanding. It may be that a person is at risk of abuse or being abused in several ways. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation or a service and is not addressed by the service’s management. This can be repeated incidents of neglect or poor standards of care that are being ignored. It may be that you are not treated with the dignity and respect that you deserve.

Who might be causing the abuse? Anyone may be an abuser. It may be somebody you know well or it may be a stranger. It may be more than one person. It might be a family member, a friend, a neighbour, a paid or voluntary carer, a nurse, a social worker, a GP, a visitor to your home, or somebody who you don’t know. If you live in a residential setting or visit a day centre, it may be another user of that service, a visitor, or a carer. What is adult safeguarding? Adult safeguarding refers to work aimed at preventing or stopping abuse and neglect of adults who need care and support, and who are more at risk of harm because of those needs. Safeguarding adults takes place in communities through a number of different factors: • awareness raising and an absence of tolerance of abuse; • health and social care services and police responses that are of decent quality effective responses to allegations of harm; • providing access to services needed, advocacy, justice and support; and • using learning from safeguarding reviews to improve services. Who is responsible for adult safeguarding? Adult safeguarding is everybody’s business. Any person may recognise and report abuse or neglect, and everyone can play a part in building communities where abuse does not happen. All of the bodies responsible for adult safeguarding need to work effectively with each other, and with local Health and Wellbeing Boards, Children’s Safeguarding Boards, Community Safety Partnerships (set up by the Home Office to create links between the police, the local council, and the fire, health and probation services), and Healthwatch, which represents the views of the public, including service users and family carers. See page 50 for further details. What should you do if you suspect abuse or are worried about abuse? Doing nothing is not an option. Lincolnshire County Council operates a zero tolerance of all forms of abuse. All adults should be able to live their lives free from fear and harm. Your course of action will depend on the situation. If you or the person you are concerned about is in danger and immediate action is required you should ring the >> emergency services on 999.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Keeping people safe continued Safeguarding adults at risk of harm continued >> If you or the person you are concerned about is not in immediate danger, you should ring our Customer Service Helpline on 01522 782155. You will be able to speak to an adviser who will listen to your concerns and take them seriously. They will offer support and may direct your concerns to a specialist worker who may arrange to meet with you. Our main aim is to help you to live safely whilst maintaining the maximum possible level of independence, choice and control. You may have a relative, friend or independent advocate present if you wish. Together you will discuss the issues and together you will agree a plan to keep you or the person you are concerned about as safe and independent as possible. You will be able to have a copy of this plan. We will agree further contact as is needed. We may involve other agencies to help support you safely, but we will agree this together. We will treat you with dignity and respect at all times. Our main aim will be to help you to live safely whilst maintaining the maximum possible level of

independence, choice and control. If the abuse is also a crime such as assault, racial harassment, rape or theft the police should be involved to prevent someone else from being abused. If the police are involved we will work with them and with you to support you. If you are worried about contacting the police you can contact us to talk things over first. When you suspect abuse in a residential care or nursing home If your concern is about someone who is in a residential or nursing home, please refer them to us, via the Customer Service Helpline, tel: 01522 782155. If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Email: enquiries@cqc.org.uk

http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx

Make your voice count There are many ways to make your voice count if you feel something is not right or you are unhappy and need

further support and advice.

Advocacy for people who use Adult Care Services Having someone to speak on your behalf and help you secure your rights and represent your interests is often known as advocacy. Advocacy can help to safeguard people who are vulnerable by speaking up for them. It enables people with physical or learning disabilities, older people and those with mental health needs and carers to make informed choices and decisions about their own health and social care. Advocacy is completely independent from the organisations that provide social care services. Advocacy helps you to access information and services and to explore choices and options. Advocacy is completely independent from the organisations that provide social care services. Advocates act only according to the wishes of the person they are speaking for. They do not take their own view of what is best, or try to influence

the person to make a different choice. Advocacy services in Lincolnshire are provided by Total Voice Advocacy, an organisation which is independent of the Council. Total Voice Advocacy services in Lincolnshire Advocacy can help raise the voices of people living in Lincolnshire by helping them express what it is they want and aspire to as members of their community, both locally and wider. We currently provide: • user involvement and participation; and • group advocacy and one to one advocacy to people who have complex needs, learning disabilities, physical disabilities, sensory impairments, mental health, older people and carers of people using services of health and social care. Total Voice Advocacy also provides statutory advocacy

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Make your voice count continued Advocacy for people who use Adult Care Services continued roles in Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and the Deprivation of Liberty Safeguards (DoLS). The advocacy team is well skilled in ensuring that the advocacy process is meaningful for individuals who use the service. It uses different techniques to ensure that our service meets the needs of each individual we meet. It knows that ‘one size fits all’ does not work for everybody and advocates spend time with people developing methods that suit them best. The team also signposts people to other organisations that are better placed to help individuals with their enquiries if required. If you or someone who cares for you feel you might need the support of an advocate, the first step is to contact Total Voice for an informal chat. If the service can help, an advocate will talk to you about your concerns, help you explore your options and choices and assist you to find the right information and advice. If you wish, they will express your views and opinions on your behalf at care meetings, during an assessment and at other times when you need to have your say. They will do so only with your agreement, and will not put across their own views about what is best, or try to influence you to make a different choice.

Total Voice Tel: 01522 706597 or 01522 706580 Email: TVL@voiceability.org Web: www.totalvoicelincolnshire.org NHS Complaints Advocacy Service Advocacy is also available for anyone who wishes to complain about the care or treatment they have received from the NHS and needs help to express their concerns. This type of advocacy is provided in Lincolnshire by POhWER; an organisation which provides a free, independent and confidential advocacy service to support people with their NHS complaint. POhWER Tel: 0300 456 2370 (local rate) Email: pohwer@pohwer.net Web: http://www.pohwer.net Minicom: 0300 456 2364 Text: Send the word ‘pohwer’ with your name and number to 81025

Lincolnshire NHS Patient Advice and Liaison Service (PALS) PALS provides a confidential on-the-spot advice and information service for patients, their families, carers and members of the public who use NHS services in Lincolnshire. PALS listens to peoples’ concerns, suggestions or queries, and helps to sort out concerns or problems quickly. It provides information about local services, and aims to use the patient experience to help shape and improve local health services. PALS can be contacted on: Tel. 0845 602 4384 Email: info@lincspals.nhs.uk.

PALS can also be contacted via your local hospital: Email: PALS@ulh.nhs.uk Lincoln County Hospital Located near Main Reception Telephone 01522 707071 Pilgrim Hospital Located in Main Reception Telephone 01205 446243

Making a complaint about care services We want people to receive a positive experience from their care service. If you feel that you do need to raise a concern then you should be able to do so easily and without fear of repercussions to your care and support. Organisations need to know how they are performing and use the feedback they receive from their customers, both positive and negative, together with other suggestions, to make improvements in their services.

All services should have a clear complaints policy and process, which you can ask for so you know what to do, and it should not be difficult for you to follow. Initially it is best to raise your concerns, or concerns about a friend or family member directly with the manager of the service you are using this way issues can be resolved at an early stage. If you or a family member is receiving care which is regulated e.g. in a care home >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Make your voice count continued Making a complaint about care services continued >> or personal care at home, then that service will be regulated by the Care Quality Commission and you can raise your concerns with the Public Ombudsman. If your care is arranged or funded through Adult Care and you are not satisfied with the response from the

company, you can speak to your social worker or you can raise your concern with us via the Customer Service Helpline www.lincolnshire.gov.uk/ feedbackform or by telephone 01522 782060 Monday to Friday 8am - 6pm.

HealthWatch Lincolnshire Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Lincolnshire works to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Lincolnshire is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future. As the consumer champion for health and social care services in Lincolnshire, get in touch with Healthwatch and find out when the locality meetings are held, there is sure to be one close by. You can hear about what is going

on locally and resolve issues in meetings where there is a health and social care presence. Healthwatch carry out visits in local services, ‘entering and viewing’ and they can feed back their views to the County Council, local commissioners and Healthwatch England. For more information and for information about volunteering for Healthwatch Lincolnshire please contact them on 01205 820892 or via info@healthwatchlincolnshire.co.uk Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead PE20 3LR Tel: 01205 820892

The new Care Act and what it means for you If you haven’t already heard of the new Care Act, you may well do so soon. It’s a new piece of law which will come into effect during April 2015, making positive changes to the way care and support is provided for adults and carers. Many of the things the Care Act now makes statutory for councils are things we are already doing or working towards here in Lincolnshire, such as having a Safeguarding Board and outcome-based assessments. It also introduces new duties to all councils, designed to ensure that wellbeing, dignity and choice are at the heart of health and social care. The changes include: • Carers: For the first time, carers will be recognised in law in the same way as those they care for, and more will able to have an assessment of their own support needs. • Self-funders: Will also be entitled to an assessment. • Safeguarding: Anyone at risk of abuse will be even better protected as the Act puts Adult Safeguarding Boards on a statutory footing. • Care costs: The Care Act also takes into account the findings of the Dilnot Report into the funding of care and

support, introducing a number of significant changes to how care is charged for, who has to contribute, and a cap on how much people will have to pay towards their care. This comes into effect from April 2016. The reforms also include council duties on prevention and wellbeing, information and advice, the national minimum threshold for eligibility; Personal Budgets, care and support plans and universal deferred payment agreements. The Care Act will mean that a wider range of good quality services give you more control and help them to make more personalised choices over your care, resulting in even better care that works for you. It is designed to ensure that people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make good decisions about care and support; have a range of high-quality care providers to choose from. See www.lincolnshire.gov.uk/careact and search ‘Care Act’ at www.gov.uk for useful fact-sheets.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues Self-funding advice If you have capital or savings of more than £23,250 you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us. Assessments are explained on page 13. If you have assets of less than £14,250 you may be entitled to assistance with your funding from us. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of services that might suit you, and whether your

local council might contribute to the costs. If you don’t you may make poor decisions about either the care you organise or how you pay for it or both. www.lincolnshire.gov.uk/mychoicemycare features a financial calculator under the ‘Information, Legal and Financial Issues’ lozenge. This function will allow you to determine how much you may have to contribute towards your care fees in the privacy of your own home. If you are a friend, relative or carer this facility will also give you the opportunity to help someone calculate their liability towards paying for care before an assessment is conducted. You can find this link here: www.lincolnshire.gov.uk/mychoicemycare

What is a self-funder? There are many options for help with funding your care. If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialised financial advisers who can explain the options available to you. If you are paying for the full cost of your support needs, you are known as a ‘self-funder’ which means: • you have chosen not to ask us for support; or • you have been assessed but do not meet our eligibility criteria; or

• you have been assessed as eligible for support but are moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed £23,250 (please note this capital limit usually changes every April), or you are eligible for care and support at home but due to your level of capital/ savings or income you have been assessed to pay the full chargeable cost or the maximum charge, and you have therefore decided to fund your care and support yourself.

Why do I need financial advice? Whatever option you choose, you need to make sure you will have enough resources to cover the cost of your care going forward. If you do not have enough to cover the cost there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation anyone would wish to find themselves in, but can be avoided by careful planning and the obtaining of professional advice.

You may decide to apply to your local authority for an assessment of your needs, which will determine the level of funding you may receive from your local authority and what you will have to contribute towards your care costs. The local authority will consider your previous investments to make sure you haven’t invested as a way to deprive yourself of capital assets or income, this will include previous investments you’ve made towards your care costs.

What options are available to me as a self-funder? • You can still contact us and ask for an assessment of your needs; we can help you to identify your support and outcomes to help you plan for your support needs. • You can have a financial assessment even if you think

that we will not make a contribution to your support needs. • You may find that you are entitled to support with the costs or be entitled to benefits you are currently not >>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Information, legal and financial issues continued What options are available to me as a self-funder? continued >> receiving. • If you have to pay the full cost of your support, we can offer information, advice and guidance on support and opportunities available to you. • We can offer information, advice and support to some people to help to try to regain your independent living skills through the use of equipment and technology. • We can advise you on the cost of your support needs and how much your support needs are likely to cost; our advice could help you save money. • If you have a carer, your carer is entitled to a carer’s assessment. • We can offer information, advice and guidance on preventative services; we have a number of services within the community that can support your health and wellbeing – see page 14. • Reablement – you could be eligible to time limited support especially after being in hospital, having a fall etc. It is important to make sure that you find out as much as possible before making care funding decisions. Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care provided we agree that care is needed. Deferred Payment Agreements After the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. A legal charge will be placed on your home, and there will be some legal and administrative costs incurred in the setup of the agreement, it is important to seek independent legal and financial advice in these circumstances. Please see the ‘Deferred Payment’ leaflet available from us for more information. However, we may limit how much we will pay and it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions. Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower

rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. Everyone can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance unit with any change in circumstance to avoid any overpayments in benefit being made. NHS community healthcare You can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice. NHS-Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £110.89 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. Access to NHS continuing healthcare funding is through an assessment process to determine if you have a prime health need as set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care 2009 (revised). If you are eligible for this funding the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home. It is not means-tested. However your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice. Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we will step in and help with your care fees. We must conduct an assessment of your situation and will make a contribution - described below. If the home you have chosen charges more than this, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues continued What will I have to pay for my care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included when assessing capital unless:

• A nursing home will generally be more expensive than a residential home which only offers a personal care service.

• Your partner or:

• Income Support

• A relative who is over 60 or disabled or:

• Pension Credit

• A child under 16 who you or a former partner maintain still lives there.

Definitely claim:

NO We will contribute financially towards your care costs. How much? To work out how much we will pay, you must arrange an assessment (explained on page 13). This will define your care needs and how they will be best met and your financial situation. Whichever homes you consider must be able to meet these needs. Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference (explained on page 54). You are not allowed to do this yourself if your capital is below £23,250. If your capital is less than £14,250 and the home you choose charges fees that are within our funding rate, your contribution will be assessed only on your income. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250. YES Arrange for an assessment with us to define your care needs. Whichever homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan under the Deferred Payment scheme and will need to be repaid once the scheme is terminated usually by way of the property being sold or the resident’s demise within the scheme’s payment terms to avoid interest charges. (Please see the Deferred Payments leaflet available from us for more information and the explanation on page 52.) Whatever your circumstances Remember: • If your partner still lives at home, they will not be meanstested. If you both have a private pension you can opt for only half to be considered when you are assessed. • Your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one.

Consider claiming:

• Attendance Allowance, worth either £54.45 or £81.30 per week depending on your care needs. Moving into a care home with nursing? • You will be eligible for the NHS Nursing Care Contribution – currently £110.89 per week. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. The figures mentioned here may change over the life of this Directory. For current information, please contact us on 01522 782155. Respite and short stays If your stay is not expected to last for more than 56 days then there is a fixed flat weekly charge depending on your age and financial situation. See www.lincolnshire.gov. uk/mychoicemycare for more details. Lincolnshire County Council’s contribution to care costs We will pay the following rates if they are supporting you in a care home or care home with nursing. The rates shown will be reviewed in April 2015 and include an individual’s assessed contribution as well as our contribution. THE NEW EXPECTED RATES ARE AS FOLLOWS:

Category of care

New Placements (£) – per week

Older People Residential

404

Older People High Dependency

447

Older People Nursing

435

Mental Health Residential

421

Mental Health Nursing

435

Learning Disability Residential/Nursing

473

Physical Disability Residential/Nursing

521

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Information, legal and financial issues continued Third party payments If the care home you eventually choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party top-up’. Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been

confirmed, they must sign an agreement formalising the arrangement. It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately. As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful

consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law.

Solicitors for the Elderly (SFE) are a national association committed to providing and promoting high-quality legal services for older people. Tel: 0844 567 6173 NB: Please be aware this is the SFE administration team who are not qualified to give legal advice, but who can help you to locate a solicitor who may be able to help you. Email: admin@solicitorsfortheelderly.com Web: www.solicitorsfortheelderly.com

Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the

obligations of the care provider under the contract; the procedure for cancelling a contract and the administering of medication. If you have any further queries with regard to care homes in Lincolnshire, please contact the Customer Service Helpline on 01522 782155.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Information, legal and financial issues continued Inspection and registration of care services The Care Quality Commission registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers have been registered under a new system, introduced by the Health and Social Care Act 2008, which will bring adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. The Care Quality Commission holds and publishes up to date information about the compliance of health and social care providers with essential standards of quality and safety. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety.

Each service’s report can be seen on the Care Quality Commission website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. When considering a care service, it’s always a good idea to check their report on the Care Quality Commission website: www.cqc.org.uk For any enquiries or to register a concern or a complaint, contact the Care Quality Commission by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Lincolnshire Care Association (LinCA) A Quality of Life and a Standard of Living Lincolnshire has one of the fastest growing populations of older people in the country. Some 25% of its population is older people and this figure is rising. The rolling hills of the Wolds and the popular market towns both inland and along the coast are one of the reasons, alongside cheaper housing, why people retire to the county. This explains why there are a large number of care providers who respond to a wide range of care and support needs. Currently, there are over 300 residential and nursing care homes, home care and extra-care housing providers in the county. Lincolnshire Care Association (LinCA) is a company limited by guarantee representing the interests of care providers from within the independent and voluntary sectors. It is independently funded by an annual membership fee, which is reviewed yearly. There are also specific contributions for particular initiatives and services that have required enhanced legal and financial advice – for example advice on new forms of contracts and contracting. The Association is managed by a voluntary Board of Directors appointed by its members. Each Director represents a specific area of care and support across the county. Together they represent the Association’s members at meetings with colleagues from within the

health, adult care and housing sectors to consider issues such as commissioning, which includes service design, development and evaluation. In addition, LinCA is involved in workforce planning and development, emergency planning, safeguarding, contracting and fee level negotiations, compliance standards and quality assessments. Benefits of membership include: representation with National and Regional Care Associations and with local authorities and the NHS locally and regionally. It also brings access to information through a new website; access to legal, HR and financial services advice; cost efficiencies through group purchasing; business development and marketing; training and skills development; communications and networking; and the opportunity to share good practice so that together we can strive towards ensuring that the most vulnerable within our society have access to a good quality of life and standard of living. For further information regarding Lincolnshire Care Association, its members and the benefits of membership visit www.lincolnshirecare.org.uk or contact the Administrator, Sarah Burgess on Lincoln 01522 514444.

Lincolnshire County Council free guide The Good Life Guide is designed to help you stay secure and healthy throughout your retirement and covers a wide range of topics, including how to make your home safer and crime prevention. There is also general health advice,

ranging from information about healthy eating and suitable exercises to hints and tips for avoiding falls. The document is available on the Council’s website www.lincolnshire. gov.uk. Just type in ‘Good Life Guide’ in the search box.

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Useful contacts Action for Blind People Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages. We listen, we understand, we act. 53 Sandgate Street, London SE15 1LE Tel: 0303 123 9999 Email: helpline@rnib.org.uk Web: www.actionforblindpeople. org.uk Action on Elder Abuse (AEA) Works to protect and prevent the abuse of vulnerable older adults. Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age Care Advice An independent social worker-led company specialising in the care and support of individuals and families living with dementia. Tel: 07772 992732 and 01476 552137 Email: agecareadvice@gmail.com Web: www.agecareadvice.co.uk Adult Social Care Customer Service Helpline Tel: 01522 782155 Adults Supporting Adults Charitable organisation offering a range of community based services, including day time provision, respite and extended stay visits to learn new skills. For more information please contact: Railton House, Sleaford Road Business Park, Sleaford NG34 7EG Tel: 01529 416270 Email: enquiries@asaorg.co.uk Web: www.asaorg.co.uk Age UK (the combined Age Concern and Help the Aged) National helpline: 0800 169 8787 Web: www.ageuk.org.uk

Age UK Boston & South Holland The Community Room, 32 Strait Bargate Boston PE21 6LJ Tel: 01205 364161 Email: admin@ageukbsh.org.uk Web: www.ageuk.org.uk/ bostonandsouthholland Age UK Kesteven Council Offices, Eastgate, Sleaford East Lodge, Partnership House, East Road, Sleaford, NG34 7EQ Tel: 01529 302843 Email: enquiries@ageukkesteven. org.uk Web: www.ageuk.org.uk/kesteven Age UK Lincoln 36 Park Street, Lincoln, LN1 1UQ Tel: 01522 696000 Email: info@ageuklincoln.org.uk Web: www.ageuk.org.uk/lincoln Age UK Lindsey The Old School House, Manor House Street, Horncastle LN9 5HF Tel: 01507 524242 Email: info@ageuklindsey.co.uk Web: www.ageuk.org.uk/lindsey Age UK Spalding District John van Geest Day Centre, 1 The Meadows, Park Road, Spalding PE11 1XR Tel: 01775 720305 Email: alisonthorold@ ageukspalding.co.uk (for general enquiries) Web: www.ageuk.org.uk/ spaldingdistrict

020 7255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Birmingham Research Park 97 Vincent Drive, Edgbaston Birmingham B15 2SQ. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk British Red Cross The British Red Cross provides a wide range of services throughout Lincolnshire including: • First aid courses • Dial a wheelchair • Mobility Aids • Support at Home • Hand, arm and shoulder massage. Unity House, 22 Tollemache Road South, Spittlegate Level, Grantham, Lincs NG31 7UH Tel: 0845 054 7171 Email: adminlincs@redcross.org.uk Web: www.redcross.org.uk

Alzheimer’s Society Lincolnshire 15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: ema@alzheimers.org.uk Web: www.alzheimers.org.uk

Carers Connect Provide face to face carers assessments along with emotional and practical support. We also support carers groups across the county to promote mutual support, social contact and access to services. The range and type of support we can offer will be unique to each carer. Carers Connect, Age UK Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Tel: 01522 696000, 01522 696000 ext 1109 or 1102 Web: www.carersconnect.me

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 replace with

Carers Team at the CSC The Carers Team is made up of a range of dedicated support workers who will endeavour to help and

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued support you through the challenges you face as a carer. Witham Park House, Waterside South Lincoln LN5 7JN Tel: 01522 782224 Email: Carers_Team@lincolnshire. gov.uk Carers Trust Carers Support Centre (North Lincolnshire) 11 Redcombe Lane Brigg, North Lincolnshire DN20 8AU Tel: 01652 650585 Fax: 01652 653637 Email: info@carerssupportcentre.com Web: www.carerssupportcentre.com Carers UK The voice of carers. Helpline Number: 0808 8087777 (Open Wednesday and Thursday from 10-12 and 2-4) Web: www.carersuk.org Counsel and Care Advice and help for older people. 6 Avonmore Road London W14 8RL Tel: 020 7605 4200 Email: www.independentage.org Web: www.counselandcare.org.uk Crossroads - Caring For Carers South Humber Ltd 18 Hainton Avenue, Grimsby DN32 9BB Tel: 01472 345842 Email: crossroads@southhumber. fsnet.co.uk Dementia UK Dementia UK is a national charity, committed to improving quality of life for all people affected by dementia. We provide mental health nurses specialising in dementia care, called Admiral Nurses. 6 Camden High Street, London NW1 0JH Tel: 020 7697 4160 Email: info@dementiauk.org Web: www.dementiauk.org Disability Lincs Ancaster Day Centre, Boundary Street,

Lincoln LN5 8NJ Tel: 01522 870602 Email: enquiries@disabilitylincs. org.uk Web: www.disabilitylincs.org.uk Elderly Accommodation Counsel Help older people make informed choices about meeting their housing and care needs. 89 Albert Embankment, London SE1 7TP Tel: 020 7820 1343 Web: www.housingcare.org Friends of the Elderly A charity that supports older people who have a range of practical needs. 40-42 Ebury Street, London SW1W 0LZ Tel: 0207 730 8263 Web: www.fote.org.uk Headway Lincolnshire Headway is the UKâ&#x20AC;&#x2122;s leading brain injury charity. Helpline: 07702 602386 Information helpline: 0808 8002244 Mon-Fri 9.00am - 5.00pm Lincolnshire tel: 0754 659 2526 Email: headwaylincolnshire@ headway.org.uk IndependentAge Pledges to tackle social isolation by getting older people online and supporting them in their homes. Tel: 0207 605 4200 Advice Line: 0800 319 6789 Email: charity@independentage.org Web: www.independentage.org.uk Lincoln and Lindsay Blind Society Bradbury House, Ramsgate Louth LN11 0NB Tel: 01507 605604 Email: info@llbs.co.uk (LAPD) Lincolnshire Association of People with Disabilities LAPD was formed in 1994, by a group of disabled people in order to encourage, support and assist disabled people to make changes, both in their personal lives and in their communities that enable them

to live their lives to the full. Boundary Street, Lincoln Lincolnshire LN5 8PF Tel: 01522 530301 Email: manager@lapd.uk.com Web: www.lapd.uk.com Boston Office Tel: 01205 351189 Email: boston@lapd.uk.com LHIA (Lincolnshire Home Improvement Agency) Customer Relations, Mercury House, Willoughton Drive, Foxby Lane Business Park, Gainsborough, Lincolnshire DN21 1DY Tel: 0845 450 9115 Email: info@lincshia.org Web: http://lincshia.org Lincolnshire Independent Living Home of the Lincolnshire Disability User Led Network. Information and advice about PIP assessments, Direct Payments and peer support. C/O VoiceAbililty, 5 Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln LN1 2LR Email: admin@lincolnshire independentliving.co.uk Follow on Twitter @lincsindliving Web: Lincolnshireindependent living.org.uk Lincolnshire Integrated Community Equipment Service (ICES) Orchard House, Orchard Street, Lincoln LN1 1ES Tel: 01522 553959 / 01522 554175 Email: wendy.ramsey@lincolnshire. gov.uk Macmillan We provide practical, medical and financial support and push for better cancer care. We are Macmillan Cancer Support. 89 Albert Embankment, London SE1 7UQ Tel: 020 7840 7840 (Head Office) Tel: 0808 8080000 (Advice Line) >> Web: www.macmillan.org.uk

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Useful contacts continued >> Macmillan improves the lives of people affected by cancer locally. We provide practical, medical, emotional and financial support and push for better cancer care. Cancer affects us all. We can all help. Macmillan Cancer Information & Support Lincoln County Hospital Greetwell Road LN2 5QY Tel: 01522 573799 Macmillan Palliative Carers Support c/o Carers Connect, Age UK, Park Street, Lincoln, LN1 1UQ. Tel: 01522 696000 Email: info@carersconnect.net Web: www.carersconnect.me Mencap Grantham based day services for people with profound intellectual and multiple disabilities; residential care and residential short breaks for adults with learning disabilities. Mencap National Helpline 123 Golden Lane, London EC1Y 0RT Tel: 020 7454 0454 Email: help@mencap.org.uk Grantham Office The Cree Centre, Aire Road, Grantham Lincs NG31 7QP Tel: 01467 566050 Email: annette.tweedie@ granthammencap.co.uk Lincoln Office Supported living for adults with learning disabilities in the Lincoln and Boston areas. Community Centre, Croft Street Lincoln LN2 5AX Tel: 01522 536765 Email: help@mencap.org.uk MS Society The MS Society is the UK’s leading MS charity. Since 1953, we’ve been providing information and support, funding research and fighting for change. MS National Centre (MSNC)

372 Edgware Road, London NW2 6ND Tel: 0208 438 0700 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Freephone helpline for the National MS Society. They can provide details for Lincolnshire MS Societies. Tel: 0808 800 8000 Boston & South Holland Branch Tel: 01205 724550 Email: helpline@mssociety.org.uk North Hykeham Tel: 01522 838220 Email: helpline@mssociety.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk National Deaf Children’s Society (Lincoln) The National Deaf Children’s Society (NDCS) is the leading charity dedicated to creating a world without barriers for deaf children and young people. NDCS is an organization of families, parents and carers, providing emotional and practical support through our Freephone Helpline, our network of trained support workers. Head Office 15 Dufferin Street, London EC1Y 8UR Email: lincoln@ndcsgroup.org.uk Tel: 07784 223412 / 07908984768 Web: www.ndcs.org.uk PALS (Lincolnshire Patient & Advice Liaison Service) Oak House, Witham Park, Waterside South, Lincoln LN5 7FB Tel: 0845 602 4384 or Email: info@lincspals.nhs.uk and: PALS@ulh.nhs.uk Grantham & District Hospital Located adjacent to Ward 6 Telephone: 01476 464861

Lincoln County Hospital Located near Main Reception Telephone: 01522 707071 Pilgrim Hospital Located in Main Reception Telephone: 01205 446243 Parkinsons Society Parkinson’s UK 215 Vauxhall Bridge Road, London SW1V 1EJ Tel: 0844 225 3620 Email: hello@parkinsons.org.uk Penderels Lincolnshire Aims to assist people with all aspects of independent living. Haverholme Priory Offices, Haverholme Park, Haverholme Ewerby, Sleaford NG34 9PF Tel: 0845 6060331 Fax: 01522 529 888 Email: lincolnshire@penderelstrust. org.uk Web: www.penderelstrust.org.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Web: www.rnha.co.uk Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Tel: 020 7359 8148 Rethink Support for families living with mental ill health. Carers support services. Supported living for people with mental ill health. Greetwell Place, 2 Limekiln Way Greetwell Road, Lincoln LN2 4US Tel: 01522 536029 Web: www.rethink.org Samaritans Available 24 hours a day to provide confidential emotional support for people who are experiencing

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued feelings of distress, despair or suicidal thoughts. You donâ&#x20AC;&#x2122;t have to be suicidal to get in contact. 17 Hungate, Lincoln LN1 1ES Tel: 0845 790 9090 Email: jo@samaritans.org Web: www.samaritans.org Shine Network Award winning network of people and organisations involved in mental health. We think we can do a lot to put people in touch with each other and to help them work together more closely and effectively. Information and advice. Involve@Lincoln 12 Mint Lane, Lincoln LN1 1UD Tel: 07969 872804 Email: info@lincsshine.co.uk Follow on Twitter @lincsSHINE Web: www.lincsshine.org.uk (SILCS) Sensory Impairment Lincolnshire County Service The service aims to create opportunities for adults and children with sensory impairment needs, to

build confidence and self-esteem, develop communication skills, promote independent living and develop mobility skills. BID Services, 7 Checkpoint Court Sadler Road, Lincoln LN6 3PW Tel: 01522 848295 Minicom: 0121 246 6101 Text: 07702 939165 Email: sensorysupport@silcs.org.uk Web: www.silcs.org.uk South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham, Lincolnshire NG31 5QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk St. Barnabas Hospices St Barnabas provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying. For enquiries about supporting St Barnabas Hospice, or for information on our care services, please call tel: 01522 511566 or email enquiries@

stbarnabashospice.co.uk Stroke Association Life After Stroke Services Information, advice and support about stroke. Communication support service. Stroke Prevention Services. Getting Back to Life Services. Carer Support Services. National helpline 0303 303 3100 Stroke Information Service, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire B61 8RA Textphone: 18001 0303 3033 100 Email: info@stroke.org.uk Web: www.stroke.org.uk Lincoln and District Stroke Club Ancaster Day Centre, Lincoln LN5 8PF Tel: 01522 537301 Total Voice Advocacy Voiceability, 5 Saxilby Enterprise Skellingthorpe Road, Saxilby Lincoln LN1 2LR Tel: 01522 706580 Email: tvl@voiceability.org

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESNâ&#x20AC;&#x2122;T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

established over 30 years Large single en-suite rooms which can be decorated and customised to suit you

24 hour nursing, residential, dementia and respite care www.meadowsedge.co.uk e: enquiries@meadowsedge.co.uk Wyberton West Road, Boston, Lincolnshire PE21 7JU t: 01205 353271

Respite, Nursing and Residential care Stroke Rehabilitation care Stoma care Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

Providing a family-like environment where residents can feel safe, comfortable and cared about.

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Lincolnshire Landscape

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Boston

Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes ASHRIDGE 14 Tower Road, Boston PE21 9AD Tel: 01205 366922

OP LDA YA

FRAMPTON HOUSE RESIDENTIAL CARE HOME

West End Road, Frampton, Boston PE20 1BT Tel: 01205 724216 OP D

RALPHLAND CARE HOME Ralphs Lane, Frampton West, Nr Boston PE20 1QU Tel: 01205 722332

OP D PD MH YA

SKIRBECK COURT (OSJCT)

55a Spilsby Road, Boston PE21 9NU Tel: 0800 988 8133 Advert page 7

GARDENS RESIDENTIAL HOME, THE 88 Sleaford Road, Boston PE21 8EY Tel: 01205 359797

OP D

MANOR GATE CARE HOME 190 Causeway, Wyberton, Boston PE21 7BS Tel: 01205 366260

OP D

VAUXHALL COURT CARE HOME

Vauxhall House, Frieston Road, Boston PE21 0JW Tel: 01205 354911

OP D

WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836

OP D

WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

OP D

MINSTRELS RESIDENTIAL HOME, THE Main Road, Wrangle, Boston PE22 9AJ Tel: 01205 870910 OLD RECTORY, THE Main Road, Stickney, Nr. Boston PE22 8AY Tel: 01205 480885

OP D PD

OP D MH

Boston care homes with nursing ELMWOOD HOUSE NURSING HOME

88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235 GEORGIANS (BOSTON) LTD, THE

50 Wide Bargate, Boston PE21 6RY Tel: 01205 364111

OP PD

OP D PD MH SI

HUNTERS CREEK CARE HOME

130 London Road, Boston PE21 7HB Tel: 01205 358034 Advert inside back cover OP D PD YA MEADOWS EDGE

Wyberton West Road, Wyberton, Boston PE21 7JU Tel: 01205 353271 Advert page 60 ST JOHNâ&#x20AC;&#x2122;S NURSING HOME White House Lane, Boston PE21 0BE Tel: 01205 366059

WESTFIELD NURSING HOME 34 Sleaford Road, Boston PE21 8EU Tel: 01205 365835

OP D LDA

WHITE GABLES CARE HOME

21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874

WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836

OP D

WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

OP D

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

HOLLY TREE LODGE CARE HOME 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724-762537 E-Mail: htlcare@btconnect.com Registered Manager: Anne Atkinson E-Mail: manager@hollytreecare.co.uk Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough. It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia. The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents. There are four lounge areas and two dining rooms. Both dining rooms lead onto patio areas with a garden which enables alfresco dining for those who wish to enjoy it. There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents. The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice. All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the personâ&#x20AC;&#x2122;s requirements and wishes are taken into account within daily activities. We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around. 1R DSSRLQWPHQW LV QHFHVVDU\ WKRXJK LI \RX VSHFLĂ&#x20AC;FDOO\ ZLVK WR speak to our Manager Anne, please call beforehand to ensure she is on duty when you intend to visit.

Gainsborough Gainsborough care homes CHESTNUT HOUSE 62 High Street, Marton DN21 5AW Tel: 01427 718272

MH YA AD

FOXBY COURT (OSJCT)

Middlefield Lane, Gainsborough DN21 1QR Tel: 0800 988 8133 Advert page 7 GROSVENOR HOUSE CARE HOME

19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 36

OP D PD YA

KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME

9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730 MANOR, THE The Green, Scotter, Gainsborough DN21 3UD Tel: 01724 764884

OP LDA

OP D MH

NORTH WARREN HOUSE North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171 OLD RECTORY, THE

Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Advert below

THE

OLD RECTORY RESIDENTIAL CARE HOME

OWLS BARN 47-49 High Street, Marton, Gainsborough DN21 5AL Tel: 01427 718842

OP D LDA MH

REDCOTE RESIDENTIAL HOME 23 Gainsborough Road, Lea, Gainsborough DN21 5HR Tel: 01427 615700

ST OGGS 14 Front Street, Morton, Gainsborough DN21 3AA Tel: 01427 617173

MH YA AD

TIGH BRUADAIR Summer Hill, Gainsborough DN21 1HQ Tel: 01427 611541 WISPINGTON HOUSE

41 Mill Lane, Saxilby, Lincoln LN1 2QD Tel: 01522 703012

LDA YA

OP D PD SI

OP D

• Warm, friendly environment • Independence and dignity maintained • Freshly prepared meals with dietary needs catered for • Entertainment and activities provided • Visitors welcome at any time • Short breaks, day care and respite care offered • Committed staff team providing a high quality of care

Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Fax: 01522 702346 Email: theoldrectory@mandmcare.co.uk www.oldrectorycare.co.uk

Gainsborough Old Hall

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Gainsborough care homes with nursing BLENHEIM CARE CENTRE Hemswell Cliff, Gainsborough DN21 5TJ Tel: 01427 668175

OP PD YA

BLYTON COURT 3 Laughton Road, Blyton, Gainsborough DN21 3LG PD MH YA Tel: 01427 628791 CHEYNE HOUSE CARE HOME

Main Street, North Carlton, Lincoln LN1 2RR Tel: 01522 730078 Advert below and page 69 DROVERS CALL CARE HOME

186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 Advert page 64 ELIOT HOUSE Crooked Billet Street, Morton, Gainsborough DN21 3AH Tel: 01427 617545 FERNDENE CARE HOME

Parksprings Road, Gainsborough DN21 1NR Tel: 01427 810700

OP D

OP D PD

OP D PD MH

HOLLY TREE LODGE CARE HOME

3 Eastgate, Scotton, Gainsborough DN21 3QR OP D PD LDA Tel: 01724 762537 Advert page 62 HOWSON CARE CENTRE

Marton Road, Willingham-by-Stow, Gainsborough DN21 5JU Tel: 01427 788283

OP D LDA MH YA

LAUGHTON CROFT CARE HOME WITH NURSING

Gainsborough Road, Scotter Common, Gainsborough DN21 3JF Tel: 01724 762678 OP D PD MH SI YA AD MANOR NURSING HOME, THE

Dog & Duck Lane, Morton, Gainsborough DN21 3BB Tel: 01427 612796

OP D MH

MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TY Tel: 01427 615577

LDA YA

OP D

FOXBY HILL CARE HOME

Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231 OP D PD MH SI YA GABLES MANOR Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250 GROSVENOR HOUSE CARE HOME

19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 36

LDA

OP D PD YA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR

rated as 94%

Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Grantham Grantham care homes APPLE TREES CARE & REABLEMENT CENTRE (OSJCT)

Arlington Gardens, Grantham NG31 7GQ Tel: 01476 542700 Advert page 7 OP D PD MH SI AVERY LODGE

37 Beacon Lane, Grantham NG31 9DN Tel: 01476 590674

OP D PD

AYRSHIRE HOUSE

24-26 Main Road, Long Bennington, Newark, Nottinghamshire NG23 5EH Tel: 01400 281971

LDA

BELVOIR HOME CARE HOME Brownlow Street, Grantham NG31 8BE Tel: 01476 565454

OP D

BIRCHWOOD RETIREMENT HOME 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042

OP D

CASTLEGATE HOUSE RESIDENTIAL HOME 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800

OP D

CAYTHORPE RESIDENTIAL HOME 77 High Street, Caythorpe, Grantham NG32 3DP Tel: 01400 272552 Advert below

OP D

FAIRVIEW FARM

Gloucester Road, Grantham NG31 8RJ Tel: 01476 570507

LDA

GREGORY HOUSE (OSJCT)

Welby Gardens, Grantham NG31 8BN Tel: 0800 988 8133 Advert page 7

HARROW STREET, 18 Grantham NG31 6HF Tel: 01476 574429

OP PD LDA SI YA

MILLFIELD HOUSE 13 Back Lane, Colsterworth, Grantham NG33 5NJ Tel: 01476 860270

LDA SI YA

Grantham care homes with nursing HARROWBY LODGE NURSING HOME

4 Harrowby Lane, Grantham NG31 9HX Tel: 01476 568505 OP D PD YA

Caythorpe Residential Home

BELTON LODGE NURSING HOME 213 Belton Lane, Grantham NG31 9PW Tel: 01476 579798

Quality Rating â&#x20AC;&#x2DC;excellentâ&#x20AC;&#x2122; Caythorpe provides for older people and people with dementia. The Home provides a full range of services and facilities: â&#x20AC;˘ Home cooking is provided and all diets are catered for â&#x20AC;˘ Trained staff â&#x20AC;˘ Regular relative/resident meetings â&#x20AC;˘ Dental, clergy, hairdressing & chiropody â&#x20AC;˘ Own furniture/pets welcome by prior arrangement â&#x20AC;˘ Access to wireless internet and DVD equipment â&#x20AC;˘ Enclosed Garden â&#x20AC;˘ Activities/outings organized â&#x20AC;˘ Day care service also provided â&#x20AC;˘ Registered for 14 residents Members of National Association for Providers of Activities for older people

Ň&#x160;,Ň&#x2039;YH EHHQ KHUH IRU D \HDU QRZ , UHJXODUO\ ODXJK MRNH ZLWK WKH VWDII.â&#x20AC;&#x2122;

Len (Resident)

Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Tel: 01476 576928 Advert page 22

OP D PD MH SI YA

NEWTON HOUSE 148 Barrowby Road, Grantham NG31 8AF Tel: 01476 452380 Advert page 80

OP D PD MH YA

ST EDMUNDâ&#x20AC;&#x2122;S NURSING HOME Worcester Road, Grantham NG31 8SF Tel: 01476 576811

OP PD YA

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Horncastle Horncastle care homes BRAMHALL RESIDENTIAL HOME

1 Butt Lane, Tattershall LN4 4NL Tel: 01526 342632 CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JE Tel: 01507 524466

LDA YA

EASTWOOD LODGE

Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352188 GROVE RESIDENTIAL CARE HOME, THE Main Street, West Ashby, Horncastle LN9 5PT Tel: 01507 522507

HEATHERLEA HOUSE RESIDENTIAL CARE HOME 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD Tel: 01526 353394 OP D NETHERLANDS Spilsby Road, Horncastle LN9 6AL Tel: 01507 522009

LDA YA

OP D

RUSSELL GREEN CARE HOME 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352879 OP D PD SI

OP D SI

WESTERLEY RESIDENTIAL HOME FOR THE ELDERLY The Broadway, Woodhall Spa LN10 6SQ Tel: 01526 352231 OP

Horncastle care homes with nursing NIGHTINGALES HOUSE CARE CENTRE Main Road, Bucknall, Lincoln LN10 5DT Tel: 01526 388261 Advert inside front cover SOUTH WOLD NURSING HOME South Road, Tetford, Horncastle LN9 6QB Tel: 01507 533393

OP PD

TANGLEWOOD CARE HOME

36 Louth Road, Horncastle LN9 5EN Tel: 01507 527265 Advert inside back cover OP D PD YA

OP D

TORAY PINES CARE HOME Advert inside back cover School Lane, Coningsby, Lincolnshire LN4 4SJ Tel: 01526 344361/2 OP D PD YA

Kinema In The Woods

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Lincoln Lincoln care homes AN CALADH HOUSE 4 Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 790110 LDA YA

BOULTHAM PARK HOUSE (OSJCT)

Rookery Lane, Lincoln LN6 7PH Tel: 0800 988 8133 Advert page 7

OP D

ASHLEY COURT, 1

Boundary Street, Lincoln LN5 8PQ Tel: 01522 539247

BRANTLEY MANOR CARE HOME

Brant Road, Lincoln LN5 8RX Tel: 01522 543866 Advert page 68

OP D

CANWICK COURT CARE CENTRE 78 South Park, Lincoln LN5 8ES Tel: 01522 544595

OP D

PD YA

BERNADETTE HOUSE

The Old Vicarage, South Park, Lincoln LN5 8EW Tel: 01522 521926 Advert below

OP D

122 SCORER STREET Lincoln LN5 7SX Holistic Residential and Day Care for adults with learning disabilities / high functioning Autistic Spectrum Disorders Excellent Services *** (CQC) • Small homely environment • Person centred service • Active community participation • Enhancing life skills • Individual structured programmes • Live-in management team • Highly trained mature staff Tel: 01522 804 167 Email: adrian@scorerstreet.co.uk www.scorerstreet.co.uk

Bernadette House The Old Vicarage, South Park, Lincoln LN5 8EW

Bernadette House is one of the outstanding Specialising dementia care, day care, residential care in homes in Lincoln, specialising in respite and forrespite the elderly with dementia care.end We of alsolife offer and day careall dietary and care needs catered for. with newly refurbished en-suite rooms. ItOur is set in one acre of picturesque gardens within homely accommodation for private and close proximity of theincludes shops andnewly amenities. funded residents refurbished

Tel: 01522 521926

We offer excellent careone and acre of en-suite roomsstandards all setof in accommodation for the elderly age proximity 55 years picturesque gardens within(from close and up)shops and work the guidelines of the of the andwithin amenities. national minimum standards.

Email: Bernadettehouse@btconnect.com • Web: www.bernadettehouseltd.co.uk

Brantley Manor Brantley Manor lies just two miles south of one of England’s most historic cathedral cities, Lincoln. The property is close to local amenities and is surrounded by mature trees and hedges.

• • • • • • • • • •

ERMINE HOUSE (OSJCT)

Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 0800 988 8133 Advert page 7

FOSSE HOUSE (OSJCT)

Hykeham Road, Lincoln LN6 8AA Tel: 0800 988 8133 Advert page 7

GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 500710 OP D PD

monson retirement home More than just a place to live, Monson Retirement Home is truly ‘home’ to only thirty five residents and has been specifically designed for comfortable and entertaining senior living for individuals and couples. Within a modern, tranquil setting our caring staff deliver 24 hour personalised care that helps to achieve a high level quality of life with a range of facilities rarely found in other care homes.

T: 01522 520643 9-11 Monson Street, Lincoln LN5 7RZ www.monsonrh.co.uk

Daycare Respite Care Older person needs met Staff qualiﬁed and experienced in Alzheimer’s/Dementia Attractively decorated rooms 24 hour call systems Wheelchair access Fresh, vaired menu for all diets Group activities Highly qualiﬁed & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: brantleymanor@pearlcare.co.uk

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincoln care homes continued HARTSHOLME HOUSE (OSJCT)

Ashby Avenue, Hartsholme, Lincoln LN6 0ED Tel: 0800 988 8133 Advert page 7 LINDUM PARK HOUSE CARE HOME 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 545099

OP D

OP LDA MH YA

MONSON RETIREMENT HOME

9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 520643 Advert page 68 REDCOTE HOUSE RESIDENTIAL CARE HOME Redcote Drive, Lincoln LN6 7HQ Tel: 01522 500796 RIDGEWAY CARE CENTRE 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 530552 RUCKLAND COURT CARE HOME (LACE)

Ruckland Avenue, Lincoln LN1 3TP Tel: 01522 530217 Advert page 5

SCORER STREET, 122 Lincoln LN5 7SX Tel: 01522 804167 Advert page 68

LDA

STONES PLACE Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 684325

OP D

SWALLOW LODGE Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 555501

OP D

TAMAR HOUSE 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 524093

OP D

TIGH ALLENE 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 797947

OP D

WEST DEAN CARE HOME 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 568248 OP LDA MH YA

LDA

LDA YA

LDA

Lincoln care homes with nursing ALTHAM COURT RESIDENTIAL AND NURSING HOME Altham Terrace, Lincoln LN6 7SP Tel: 01522 716314 Advert page 70 OP PD

CHERRY TREE LODGE NURSING HOME 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 545580

BUNKERS HILL CARE HOME

1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ Tel: 01522 575139 OP D PD MH YA

EASTHOLME CARE HOME 74-75 South Park, Lincoln LN5 8ES Tel: 01522 521956

CATHEDRAL NURSING HOME 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 526715

ECCLESHARE COURT CARE HOME 1 - 39 (LACE)

Ashby Avenue, Lincoln LN6 0ED Tel: 01522 695458 Advert page 5 OP D

OP D

LDA YA

OP D PD YA

rated as 94%

Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones. Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Lincoln care homes with nursing continued ECCLESHARE COURT CARE HOME 40 - 64 (LACE)

Ashby Avenue, Lincoln LN6 0ED Tel: 01522 689400 Advert page 5 OP D GREETWELL HOUSE NURSING HOME 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 521830

GROSVENOR HALL CARE HOME

Newark Road, Lincoln LN5 8QT Tel: 01522 528870

OP D

HARVEST HOUSE NURSING HOME 126 Carholme Road, Lincoln LN1 1SP Tel: 01522 513202

OP D

HOMER LODGE CARE CENTRE 23-28 Monson Street, Lincoln LN5 7RZ Tel: 01522 530108 Advert inside front cover ST CLAIRE’S NURSING HOME Birchwood Avenue, Doddington Park, Lincoln LN6 0QT Tel: 01522 684945 WILLOW COURT Croft Lane, Cherry Willingham, Lincoln LN3 4JW Tel: 01522 595391

OP PD

OP D

A choice of elderly care options, here for you in Lincolnshire We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options in Lincoln. What’s more, you don’t need our health insurance to stay with us.

To discuss your elderly care options at your nearest Bupa care home, talk to us today:

Call

0333 220 4756

†

Look Look o for Alt ltham m Co Cour urtt in the h list li issttin ings gs sec ecti t on.

†Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

%WLXVII ,SYWI TVSZMHIW E LSQIP] IRZMVSRQIRX MR [LMGL XLI IPHIVP] [MXL ZEV]MRK JSVQW SJ HIQIRXME EVI GEVIH JSV ERH IREFPIH XS QE\MQM^I XLIMV GETEGMX] XS IRNS] PMJI F] QIIXMRK XLIMV TL]WMGEP WSGMEP GYPXYVEP IQSXMSREP ERH WTMVMXYEP RIIHW %PP WXEJJ EVI XVEMRIH XS HIPMZIV ½VWX GPEWW MRHMZMHYEPM^IH GEVI QIIXMRK XLI GLERKMRK RIIHW SJ SYV VIWMHIRXW ;I SJJIV TIVQERIRX VIWTMXI ERH HE] GEVI [MXLMR Ashtree House E LSQIP] JEQMP] SVMIRXEXIH IRZMVSRQIRX [LIVI XLI UYEPMX] SJ Church Lane, Withern GEVI MW VI¾IGXIH MR XLI LETTMRIWW SJ SYV VIWMHIRXW Alford, Lincs LN13 0NG Phone: 01507 450 373 E-Mail: enquiries@ashtree-house.co.uk Website: www.ashtree-house.co.uk

'SRXEGX YW WLSYPH ]SY VIUYMVI ER] JYVXLIV MRJSVQEXMSR

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Louth Louth care homes ALDERSON HOUSE Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH Tel: 01507 338584 MH YA

MONKS DYKE ROAD, 54 Louth LN11 9AN Tel: 01507 609331

PD LDA SI

ASHTREE HOUSE

Church Lane, Withern, Alford LN13 0NG Tel: 01507 450373 Advert page 70

MONKS DYKE ROAD, 56 Louth LN11 9AN Tel: 01507 610877

LDA SI

BEECHES, THE 28 South Street, Louth LN11 9JT Tel: 01507 603862 BOULEVARD HOUSE 1 The Boulevard, Mablethorpe, LN12 2AD Tel: 01507 473228 CHIMNEYS CARE HOME, THE 1 Station Road, Alford LN13 9HY Tel: 01507 462789 DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 350100 FIR CLOSE 2 Westgate, Louth LN11 9YH Tel: 01507 603882 FOTHERBY HOUSE

Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 607237

OP D

LDA YA

OP D PD

OP D

NEWHAVEN RESIDENTIAL HOME

Mumby Road, Huttoft, Alford LN13 9RF Tel: 01507 490294 OAK LODGE (LINKAGE) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479782 Advert page 32

OP LDA

LDA

OLD MILL PARK, 25 25 Old Mill Park, Louth LN11 0NY Tel: 01507 608052

LDA SI

RIVERSIDE (LINKAGE) Ramsgate Road, Louth LN11 0NJ Tel: 01507 608311 Advert page 32

LDA

SEATON HOUSE (LINKAGE) 153 Eastgate, Louth LN11 9AJ Tel: 01507 611071 Advert page 32

LDA

SOUTH FARM RESIDENTIAL HOME Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 443746

OP LDA

GABLES, THE Willoughby Road, Cumberworth, Alford LN13 9LF OP D LDA SI YA Tel: 01507 490661

SUMMERFIELD REST HOME 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL Tel: 01507 441969

OP D

LINK HOUSE Main Road, Withern LN13 0NB Tel: 01507 450403

LDA YA

SWALLOWDALE (LINKAGE) 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833 Advert page 32

LDA

SYCAMORES, THE (LINKAGE) 45 South Street, Alford LN13 9AN Tel: 01507 463225 Advert page 32

LDA

LIVINGSTONE COURT (LINKAGE) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333 Advert page 32

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Louth care homes continued VICTORIA HOUSE RESIDENTIAL HOME 31 Station Road, Alford LN13 9JB Tel: 01507 463292 WAVERLEY 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 473071

OP D PD

WILLOUGHBY HOUSE Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 442555

OP LDA

WYNGATE RESIDENTIAL CARE HOME Alford Road, Mablethorpe LN12 1PX Tel: 01507 477531

OP D PD

ORCHARD HOUSE CARE HOME

Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 472203

LDA YA

OP D PD

Louth care homes with nursing DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 350100 FOUNTAINS CARE CENTRE, THE Church Lane, Tetney, Grimsby DN36 5JX Tel: 01472 210456 Advert inside front cover

OP D

OP D PD

MADEIRA HOUSE 129 - 131 High Holme Road, Louth LN11 0HD Tel: 01507 607452 OP D PD SI MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484

OP D PD YA

SANDPIPER CARE HOME

South Street, Alford LN13 9AQ Tel: 01507 462112 Advert inside back cover STEWTON HOUSE

28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961

OP D PD

SUTTON LODGE NURSING & RESIDENTIAL CARE HOME Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR Tel: 01507 441905 OP PD YA WOLDS CARE CENTRE, THE North Holme Road, Louth LN11 0JF Tel: 01507 603869

OP D PD MH SI YA

Market Rasen Market Rasen care homes BLYTHE HOUSE Lincoln Road, Faldingworth LN8 3SF Tel: 01522 868279 BRAMBLES 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 01526 399868

LDA YA

GLEBE HOUSE 7 South Dale, Caistor LN7 6LS Tel: 01472 852282

LDA YA

GREENACRES CARE HOME 17-19 Grimsby Road, Caistor LN7 6QY Tel: 01472 851989

COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE 31 Norbeck Lane, Welton, Lincoln LN2 3JP Tel: 01673 862000 Advert page 44 LDA YA

MH YA

HAWTHORNS, THE

53 Station Road, Bardney LN3 5UD Tel: 01526 399868

LDA

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Market Rasen care homes HOLLIES THE The Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 07817 946026

WATERLOO HOUSE

Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343 LDA YA WILLAN HOUSE

Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01526 398785

LITTLE BROCKLESBY HOUSE 51 High Street, Limber, Grimsby DN37 8JL Tel: 01469 561353

OP D

OLD HALL, THE

Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01522 595395

LDA

POPLARS, THE (OSJCT)

Chapman Street, Market Rasen LN8 3DS Tel: 0800 988 8133 Advert page 7

OP D

SAXILBY HOUSE

9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025

OP D MH

OP D

Market Rasen Racecourse

D PD MH

Market Rasen care homes with nursing GLENGARRIFF HOUSE NURSING HOME 8 King Street, Market Rasen LN8 3BB Tel: 01673 844091

LDA YA

HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE Tel: 01673 843407 OP PD LDA MH YA LAURELS NURSING HOME, THE

Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680 OP D

NETTLETON MANOR CARE HOME Moortown Road, Nettleton, Market Rasen LN7 6HX Tel: 01472 851230 Advert below

OP D PD

ST LUKE’S NURSING HOME 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 91%. We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be. Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 Email: nettletonmanor@gmail.com

rated as 91%

excellent

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

North Kesteven North Kesteven care homes AN DARACH HOUSE 22 School Lane, North Scarle, Lincoln LN6 9EY Tel: 01522 778851

HAVEN CARE HOME, THE 19 Lincoln Road, Metheringham LN4 3EF Tel: 01526 322051 LDA YA

BECKFIELD HOUSE RESIDENTIAL HOME

Station Road, Heighington, Lincoln LN4 1QJ Tel: 01522 790314 BROUGHTON HOUSE AND COLLEGE 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929 / 279085

OP D

LDA

CANWICK HOUSE CARE HOME Hall Drive, Canwick LN4 2RG Tel: 01522 522275

COTTAGE RESIDENTIAL HOME, THE Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887

OP D

HOLMLEIGH CARE HOME Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298

NEALE COURT CARE HOME (LACE)

Neale Road, North Hykeham LN6 9UA Tel: 01522 682201 Advert page 5

OP D

ST MICHAEL’S High Street, Waddington LN5 9RF Tel: 01522 723292

OP D

WELBOURN MANOR CARE CENTRE High Street, Welbourn, Lincoln LN5 0NH Tel: 01400 272221

OP D LDA

North Kesteven care homes with nursing BASSINGHAM CARE CENTRE 2 Lincoln Road, Bassingham LN5 9HE Tel: 01522 788215 Advert below

CHESTERFIELD HOUSE 411 Newark Road, North Hykeham LN6 9SP Tel: 01522 692607 Advert page 44 OP D PD MH YA

BECKSIDE (OSJCT)

Middle Street, North Hykeham LN6 9QX Tel: 0800 988 8133 Advert page 7

LDA YA

COURTLANDS LODGE

25 Langley Road, North Hykeham LN6 9RX Tel: 01522 693800

EAGLE NURSING HOME The Old Rectory, High Street, Eagle, Lincoln LN6 9DL Tel: 01522 868403 OP D MH

WELCOME TO BASSINGHAM CARE CENTRE... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE T: 01522 788215 • E: bassingham@my-care.co.uk

Family and friends are welcomed as an essential part of the the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Kesteven care homes with nursing continued ST PAUL’S CARE HOME

High Street, Waddington LN5 9RF Tel: 01522 721764

WELBOURN HALL NURSING HOME

Hall Lane, Welbourn LN5 0NN Tel: 01400 272771

WHITE GABLES Lincoln Road, Skellingthorpe LN6 5SA Tel: 01522 693790

OP D

WOODVIEW CARE HOME 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01522 790604

OP D YA

ASHBY COURT 1–6 Asnby Road, Spilsby, Lincolnshire PE23 5DR Tel: 01790 753432 LDA YA

MANOR CARE CENTRE Fen Road, East Kirkby, Spilsby PE23 4DB Tel: 01790 763381 Advert inside front cover

OP D MH

ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX Tel: 01754 610320

MEADOWS COURT CARE HOME

West End, Hogsthorpe PE24 5PA Tel: 01754 872302

OP D MH

MEADOWS SANDS CARE HOME

98 South Parade, Skegness PE25 3HR Tel: 01754 762712

OP D

Skegness Skegness care homes

OP D PD MH YA

BEECH LODGE - MABLETHORPE (LINKAGE) Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479781 Advert page 32 BYRON HOUSE 104 Drummond Road, Seacroft, Skegness, Lincolnshire PE25 3EH Tel: 01754 768909 CHARLOTTE ROSE HOUSE 1 Norwood Road, Skegness PE25 3AD Tel: 01754 762119 DESBORO HOUSE (LINKAGE) Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049 Advert page 32 DUNSFORD (LINKAGE) 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106 Advert page 32 ERESBY HALL (OSJCT)

Ancaster Avenue, Spilsby PE23 5HT Tel: 0800 988 8133 Advert page 7 KEAL VIEW (LINKAGE) Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 754926 Advert page 32

LDA

MELODY LODGE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ Tel: 01790 752700 LDA MH YA AD NOSS MAYO RESIDENTIAL HOME 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Tel: 01754 810729

OP D

OP PD OLD HALL RESIDENTIAL CARE HOME, THE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 753503 OP D LDA ORBY HOUSE Gunby Road, Orby PE23 5SW Tel: 01754 811002

LDA YA

LDA PALMS, THE (LINKAGE) 147 Drummond Road, Skegness PE25 3BT Tel: 01754 768067 Advert page 32

LDA

OP D

PD LDA YA

PHOENIX CARE CENTRE Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01754 872645

OP D

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Skegness care homes continued PROSPECT HOUSE (LINKAGE) 14 Boston Road, Spilsby PE23 5HD Tel: 01790 752531 Advert page 32

LDA

RAYLEIGH HOUSE

17 Derby Avenue, Skegness PE25 3DH Tel: 01754 764382

OP D

ROSSLYN 41 Algitha Road, Skegness PE25 2AJ Tel: 01754 767106

LDA YA

SANDBECK HOUSE RESIDENTIAL HOME

77-81 Sandbeck Avenue, Skegness, Lincolnshire PE25 3JX Tel: 01754 766585 OP SCREMBY GRANGE (LINKAGE) Scremby, Near Spilsby, Lincolnshire PE23 5RW Tel: 01754 890521 Advert page 32

LDA

SEATHORNE COURT RESIDENTIAL HOME Winthorpe Avenue, Skegness PE25 1RW Tel: 01754 765225

SYNE HILLS CARE HOME LTD

Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329

WAINFLEET Rombold Lane, Wainfleet, Skegness PE24 4DS Tel: 01754 881155 WELHAM HOUSE Hundleby Road, Spilsby PE23 5LP Tel: 01790 752989

OP D YA

LDA YA

WESTCOTES RESIDENTIAL CARE HOME 70 South Parade, Skegness PE25 3HP Tel: 01754 610616

WOODSIDE CARE HOME Lincoln Road, Skegness PE25 2EA Tel: 01754 768109

OP D PD

OP D LDA

VALE VIEW Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 755504

Alford Windmill

LDA YA

Skegness care homes with nursing ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX Tel: 01754 610320

OP D PD MH YA

SEACROFT COURT NURSING HOME Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610372

The Old Hall

OP D

“a comfortable and homely atmosphere”

Short term residential care Long term residential care Respite Care Dementia Day Care provision Low to high dependency care needs met The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post ofﬁce, hairdressers, village hall, two public houses, playing ﬁeld, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl. Email: info@theoldhallcarehome.co.uk Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sleaford Sleaford care homes ASHDENE CARE HOME

89 Eastgate, Sleaford NG34 7EE Tel: 01529 304872 OP D PD LDA MH SI YA AD

HOLT, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

LDA

BARN, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

KIRK HOUSE

2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 833569

LDA

BYARDS KEEP Graylees, Sleaford NG34 8XT Tel: 01529 488931

LDA YA

CHERRY TREE LODGE

34 Station Road, Ruskington, Sleaford NG34 9DA Tel: 01526 830803 CHESTNUTS RETIREMENT HOME

Station Road, Ruskington NG34 9DE Tel: 01526 832174

LDA

COTTAGE, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 CROFT, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 FARMHOUSE, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

LIMES CARE HOME, THE

Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 321748

OP D PD

OLD HALL, THE 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01529 240335 Advert page 76

ORCHARD LODGE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 07792738804 LDA YA

LDA

PADDOCKS, THE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444

LDA

ROXHOLM HALL CARE CENTRE Roxholm, Sleaford NG34 8ND Tel: 01526 832128

LDA

SUILLEAN HOUSE 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01529 461066 LDA YA

LDA

OP D MH

FIVE BELLS RESIDENTIAL CARE HOME

28 Market Place, Folkingham, Sleaford NG34 0SF Tel: 01529 497412 OP D PD

VILLAGE FARM Newark Road, Norton Disney LN6 9JS Tel: 01522 789354

GREENACRES CARE HOME

71 Cameron Street, Heckington, Sleaford NG34 9RP Tel: 01529 460935 OP D PD MH

YORK HOUSE 15 Waterside, Billinghay LN4 4BU Tel: 01526 860378

LDA YA

OP D

Sleaford care homes with nursing ASHFIELD LODGE Ashfield Road, Sleaford NG34 7DZ Tel: 01529 307330 BLAIR HOUSE Skirth Road, Billinghay LN4 4AY Tel: 01526 860432 MARTIN HALL NURSING HOME

High Street, Martin-by-Timberland LN4 3QY Tel: 01526 378251

OP D MH

OP LDA YA

OP D MH

OAKDENE CARE HOME

4 Eastgate, Sleaford, Lincolnshire NG34 7DJ Tel: 01529 415253

ST ANDREWâ&#x20AC;&#x2122;S NURSING AND CARE HOME Main Street, Ewerby, Sleaford NG34 9PL Tel: 01529 460286

OP D

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Spalding Spalding care homes ABBEYGATE REST HOME North Street, Crowland PE6 0EG Tel: 01733 211429 ABBEYGATE RETIREMENT HOME High Street, Moulton, Spalding PE12 6QB Tel: 01406 373343 ADDERLEY HOUSE RESIDENTIAL 23 London Road, Long Sutton PE12 9EA Tel: 01406 364918

ANTON HOUSE

11 Windmill Lane, Holbeach, Spalding PE12 7NX Tel: 01406 426809

PD YA

BANCROFT RESIDENTIAL HOME LTD, THE

50 Market Street, Long Sutton PE12 9DF Tel: 01406 362734

OP D

BANK HOUSE CARE HOME Gosberton Bank, Gosberton PE11 4PB Tel: 01775 840297

OP D

Are you looking for a special care home for your loved one? Give them the gift of a happy and secure life at Mayfield • Registered for Elderly and Dementia Care • Award Winning High Specification Building • Convenient Central Location

Mayfield Residential Home Fleet Street, Holbeach Centre, Spalding, Lincs. PE12 7AG Please call our Manager, Stella on: 01406 - 426063

www.mayfield-residential.co.uk

BAY LODGE 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424197

LDA YA

BELISANA ROAD, 14 14 Belisana Road, Spalding PE11 3FU Tel: 01775 720551

LDA YA

BRUN LEA CARE

21 Surfleet Road, Pinchbeck PE11 3XY Tel: 01775 680576 Advert below

osberton House Care Home

Brun Lea Care

NURSING AND RESIDENTIAL HOME Residential, Convalescent, Palliative and Terminal Care

Dementia Specialist Long Term & Respite Care

01775 840581

Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone. Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available. Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more. For further information on any of the above please call and ask for Sandra. Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW admin@gosbertonhouse.co.uk • www.gosbertonhouse.co.uk

OP D

www.brunleacare.co.uk 9 Special diets catered for 9 24 hour care by well trained staff 9 Visitors always welcome 9 Nurse call system in every room 9 Hairdresser and chiropodist

9 Daily newspapers 9 Lincolnshire County Council registered 9 Compliant with CQC Inspections 9 5 star LCC Kitchen Inspection Award

Telephone: 01775 680576 Email: info@brunleacare.co.uk 21 Surﬂeet Road, Spalding, Lincolnshire PE11 3XY

Wellbeing Residential Care Homes have provided award-winning care allowing the elderly to enjoy the very best. Those who felt isolated in their own home gain companionship; those who were struggling to cope alone receive 24-hour help; and others who may have felt like they were a burden can find themselves much more independent.

www.wellbeingcaregroup.com www.wellbeinghomecare.co.uk Head Office: 0844 824 7788 Home Care: 0800 048 4172

We operate 2 homes in the Lincolnshire area, Southernwood House in Spalding and Chevington House in Bourne. Both homes support the elderly with a range of physical needs, sensory impairment, cognitive difficulties and dementia. We also now offer Care at Home services supporting independent living in the community. In addition Day Care is also available at both our sites.

01778 421821 Manager: Karen Dale

01775 760563 Manager: Toni Barwell

(BOURNE)

(SPALDING)

Lincolnshire Care Association member - see page 55

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Spalding care homes continued BUNGALOW RETIREMENT HOME, THE 156 Park Road, Spalding PE11 1QZ Tel: 01775 724995

OP D

CAPRICORN COTTAGE 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND Tel: 01406 425067 OP D LDA CEDAR HOUSE Off Pincheck Road, Spalding PE11 1QF Tel: 01775 711375 OP PD LDA SI YA CHURCH STREET, 38 Pinchbeck, Spalding PE11 3UB Tel: 01775 711103 FIELD HOUSE Fleet Hargate, Holbeach, Spalding PE12 8LL Tel: 01406 423257 GENESIS RESIDENTIAL HOME

2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 JOHNSON AVENUE, 21A & 21B Spalding PE11 2QE Tel: 01775 767472 MAYFIELD RESIDENTIAL HOME Fleet Street, Holbeach PE12 7AG Tel: 01406 426063 Advert page 78

LDA SI

NENE LODGE RETIREMENT HOME

224 Bridge Road, Sutton Bridge, Spalding PE12 9SG Tel: 01406 351000

NUTTEN STOVEN RESIDENTIAL HOME 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941

SOUTHERNWOOD HOUSE 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 760563 Advert page 78

OP D PD YA

SOUTHFIELD HOUSE (OSJCT)

Woolram Wygate, Spalding PE11 1PS Tel: 0800 988 8133 Advert page 7

OP D

ST JOHNâ&#x20AC;&#x2122;S CARE HOME 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 01775 710567

OP D

STONEHAVEN 117 Main Road, Quadring PE11 4PJ Tel: 01775 820885

OP D

LDA SI

OP D

WATER GATE, 18 Quadring, Spalding PE11 4PY Tel: 01775 821957

PD LDA SI

Spalding care homes with nursing ASHWOOD NURSING HOME 43 Spalding Common, Spalding PE11 3AU Tel: 01775 723223 BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach St Johns, Holbeach, Spalding PE12 8QJ Tel: 01406 423396

OP PD

OP D

CEDAR FALLS CARE HOME

Little London Road, Spalding PE11 2UA Tel: 01775 713233 Advert inside back cover OP D PD YA GOSBERTON HOUSE CARE HOME

11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 Advert page 78 OP PD YA

HOLBEACH AND EAST ELLOE HOSPITAL TRUST

Boston Road North, Holbeach, Spalding, Lincolnshire PE12 8AQ Tel: 01406 422283 OP PD HOVENDEN

Lowgate, Fleet, Spalding PE12 8LP Tel: 01406 423037

PD YA

KIMBERLEY NURSING HOME 23 London Road, Long Sutton, Spalding PE12 9EA Tel: 01406364309

OP D

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Feel right at home with Barchester care homes

Call to book your Respite Break with us now At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

www.barchester.com

Chater Lodge

Lancaster Grange

Newton House

Ketton, Stamford, PE9 3TJ

Fernwood, Newark, NG24 3NH

Grantham, NG31 8AF

Tel: 01780 778 825

Tel: 01636 880 758

Tel: 01476 452 380

Wood Grange

Opening autumn 2014 Braeburn Lodge

Opening February 2015 Tennyson Wharf

West Road, Bourne, PE10 9TU

Deeping St James, PE6 8GL

Burton Waters, Lincoln, LN1 2ZD

Tel: 01778 752 570

Tel: 01778 752 507

Tel: 01522 849 201

Stamford Stamford care homes BLACK PRINCE AVENUE, 92 Market Deeping PE6 8LU Tel: 01778 344215 BRACEBOROUGH HALL RETIREMENT HOME

Church Lane, Braceborough, Stamford PE9 4NT Tel: 01778 560649 BRAMLEY ROAD, 36 Market Deeping PE6 8JG Tel: 01778 348125 BROADGATE LANE, 32A Deeping St James PE6 8NW Tel: 01778 380522 CHEVINGTON HOUSE

36 North Road, Bourne PE10 9AS Tel: 01778 421821 Advert page 78

LDA SI

MANOR HOUSE, THE 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768

LDA SI

QU’APPELLE RESIDENTIAL CARE HOME Harrington Street, Bourne PE10 9HA Tel: 01778 422932

LDA SI

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RP Tel: 01780 740314

DIGBY COURT (OSJCT)

Christopher’s Lane, Bourne PE10 9AZ Tel: 0800 988 8133 Advert page 7 HORSEGATE, 25 Deeping St James, Peterborough PE6 8EN Tel: 01778 347037 LAURELS, THE

45 High Street, Market Deeping PE6 8ED Tel: 01778 344414

LDA SI

MANOR COURT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617

TOWNGATE EAST, 20 Market Deeping PE6 8DR Tel: 01778 342091

OP D PD SI

OP D

OP D PD LDA MH SI YA

OP PD

WHITEFRIARS (OSJCT)

St. George’s Avenue, Stamford PE9 1UF Tel: 0800 988 8133 Advert page 7

OP D

LDA SI

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773

OP D

YEW TREE RESIDENTIAL CARE HOME

60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

OP D

OP D PD

Stamford care homes with nursing ABBEY COURT CARE HOME Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390 CEDARS, THE

Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555

OP D PD

HOLLAND HOUSE NURSING HOME 35 Church Street, Market Deeping, Peterborough PE6 8AN Tel: 01778 345677 OP

PRIORY COURT NURSING HOME Priory Road, Stamford PE9 2EU Tel: 01780 766130

OP PD YA

RED HOUSE NURSING HOME, THE 11 Emlyns Street, Stamford PE9 1QP Tel: 01778 380756

OP D

WOOD GRANGE Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 752570 Advert page 80 OP D PD MH YA

Lincolnshire Care Association member - see page 55

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Advertisers are highlighted

Index

Advertisers are in bold

1-2-1 Community Care

Ashdene Care Home

Ashfield Lodge

Ashley Court, 1

Ashridge

Abbey Court Care Home

Abbeygate Community Care

Abbeygate Rest Home

30, 78

Abbeygate Retirement Home Action for Children Disability Lincolnshire

31, 61

Ashtree House

Ashwood Nursing Home

Aspen Lodge Care Home

75, 76

Autism Care Community Services 25

Bluebird Care (Peterborough & Rutland)

Bluebird Care Lincoln

Blythe House

Blyton Court

Boulevard House

Boultham Park

Boultham Park House (OSJCT)

Bourne (Mencap Housing and Support)

Braceborough Hall Retirement Home

Braeburn Lodge

Brambles

Avery Lodge

Action HomeCare

Ayrshire House

AD Voyage (DCA) (Lincs)

Adderley House Ltd

Adderley House Residential

Adults Supporting Adults

Balderton Resource Centre

Age UK Boston & South Holland

Age UK Kesteven

Bancroft Residential Home Ltd, The

Brantley Manor Care Home 31, 68

Age UK Lincoln

25, 31

Bank House Care Home

Broadgate Lane, 32a

Barchester

Broughton House and College

Barn, The

Brun Lea Care

Bassingham Care Centre

BSpoke Social Care

Bay Lodge

Bungalow Retirement Home, The 79

Age UK Spalding District

Alderson House

Allied Healthcare - Gainsborough - Grantham - Lincoln - Spalding Allways Care Community Support Agency

25 25 25 25 25

Altham Court Residential and Nursing Home

Ambassador Homecare Limited

Amber Care

Ambitions Personnel Care

An Caladh House

An Darach Care

An Darach House

Anglia Community Support Ltd

Anton House

Beckfield House Residential Home

Bramley Road, 36

31, 74

Beckside (OSJCT)

Beech Lodge Mablethorpe (Linkage)

Beech Lodge Nursing Home

Beeches, The

Bramhall Residential Home

25, 71

31, 67 81

Bunkers Hill Care Home

Bupa

Butterflies Care & Support Ltd

Byards Keep

Byron House

Belisana Road, 14

Belton Lodge Nursing Home

CampHill Communities

Belvoir Home Care Home

Canwick Court Care Centre

31, 68

Bernadette House

31, 68

Canwick House Care Home

Bert Boyden Centre

Capricorn Cottage

Birchwood Retirement Home

Care 4 U Services Ltd

Black Prince Avenue, 92

Care Choices Helpline

31, 79

Apple Trees Care & Reablement Centre (OSJCT)

Blair House

31, 77

Care Choices Website

Ashby Court

Blenheim Care Centre

31, 65

Care First

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Index continued

Advertisers are in bold

Carewatch (Lincoln)

Castlegate House Residential Home

Cathedral Nursing Home

Cree Centre (Grantham & District Mencap)

Croft, The

Caythorpe Residential Home

31, 66

Cedar Falls Care Home

Desboro House (Linkage)

Cedar House

Digby Court (OSJCT)

Cedars, The

Direct Personnel Agency Ltd

Charisma Services

Charlotte Rose House

Chater Lodge

Cherry Tree Lodge

75 31, 81

Five Bells Residential Care Home

31, 77

FocusAbility Support and Care Services

Forget Me Not Day Centre

Fosse House (OSJCT)

Fotherby House

31, 71

Fountains Care Centre, The

Foxby Court (OSJCT)

31, 63

Doulton Court Care Home

71, 72

Foxby Hill Care Home

31, 65

Drovers Call Care Home

31, 65

Frampton House Residential Care Home

Dunsford (Linkage)

Cherry Tree Lodge Nursing Home 69

Chesterfield House

Eagle Nursing Home

Gables Manor

Chestnut House

Eastholme Care Home

Gables, The

Chestnuts Retirement Home

Gardens Residential Home, The

Chevington House

Eastwood House Care Centre Inside front cover

Genesis Residential Home

Georgians (Boston) Ltd, The

Gilder Care Ltd

Glebe House

Glengarriff House Nursing Home

Glentworth House

Gosberton House Care Home

Grantham and District Mencap

Cheyne House Care Home

Chimneys Care Home, The

Church Street, 38

Clarence House and The Granary

Clarence House Care Centre Inside front cover Clarriots Home Care Ltd Community Options Community Support Services Cottage Residential Home, The

Eastwood Lodge

Eccleshare Court Care Home 1 - 39 (Lace)

Eccleshare Court Care Home 40 - 64 (Lace) Eliot House

31, 65

Elms Care Home, The

71, 72

Elmwood House Nursing Home

Emetel Care

Eresby Hall (OSJCT)

31, 75

Ermine House (OSJCT)

31, 68

31, 74

Cottage Specialist Residential Service, The

Cottage, The

Fairview Farm

Country Court Homecare Services 25 Country Support Ltd Courtlands Lodge Craegmoor Supporting You in Lincolnshire

Greenacres Care Home (Caistor)

31, 72

Greenacres Care Home (Heckington)

31, 77

Greetwell House Nursing Home

Gregory House (OSJCT)

Grosvenor Hall Care Home

Farmhouse, The

Ferndene Care Home

Grosvenor House Care Home

Field House

31, 79

26, 31, 63, 65

Grove, The

31 68

Fir Close

Grove Care Centre, The

Firstpoint Homecare

Grove Residential Care Home, The 67

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Index continued

Advertisers are in bold Hunters Creek Care Home

H H2H Care Service

Hadleigh Care

Halcyon Care

Inside front cover

Hales Group Ltd

Harrow Street, 18

Harrowby Lodge Nursing Home

Hartsholme House (OSJCT) 31, 69 Harvest House Nursing Home

Haven Care Home, The

Hawthorns, The

J Johnson Avenue, 21a & 21b

Link House

Linkage Community Trust

Little Brocklesby Home Care

Little Brocklesby House 79

32, 73

Livingstone Court (Linkage)

K Keal View

Mablethorpe Day Centre

Keb House

Madeira House

Kimberley Nursing Home

Manor Care Centre

Kings Court Nursing Home

Manor Court

32, 75

Manor Gate Care Home

81 32, 61

Healthlinc House

Kingsway Clayton House Residential Care Home

Heath Farm

Kirk House

Heatherlea House Residential Care Home

Kirk House Home from Home Care

Martin Hall Nursing Home

Helping Hand

Knights Care

Mayfield Residential Home

Hill House Care Home

Meadows Court Care Home

Holbeach and East Elloe Hospital Trust

Meadows Edge

Meadows Homecare Service

Holland House Nursing Home 31, 81

Manor House, The

Manor Nursing Home, The

Manor, The

L Lace Housing Association

Meadows Sands Care Home Mears Care

Melody Lodge

32, 75

Hollies, The

Lancaster Grange

Holly Tree Lodge Care Home

65 31, 74

Laughton Croft Care Home with Nursing

Laurels Nursing Home, The

32, 73

MiHomecare Boston

Laurels, The

32, 81

MiHomecare Grantham

Holmleigh Care Home Holt, The

Middlefield House Nursing Home 65

Home From Home Care Services Ltd

Libertas

MiHomecare Louth

Home Instead Senior Care

Lighthouse Healthcare

Millfield House

Homecare Helpline

Limes Care Home, The

Minstrels Residential Home, The

Homer Lodge Care Centre

LinCA

Miramar Nursing Home

Horsegate, 25

Monks Dyke Road, 54

Lincoln (Megacare Limited) Homecare DCA

Monks Dyke Road, 56

Monson Retirement Home

Lincolnshire County Council Outside back cover

My Care

Housing & Care 21 Housing and Support Solutions – Lincoln

Lincolnshire Domiciliary Care Branch

Hovenden

Hovenden Resource Centre

Howards Court

Lincolnshire Independent Living Partnership

Howson Care Centre

Lindum Park House Care Home

Namron Care Provider Ltd

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued Navigation Support and Care Services Ltd

Advertisers are in bold

27, 32

Neale Court Care Home (Lace)

Nene Lodge Retirement Home

Netherlands

Nettleton Manor Care Home

Newhaven Residential Home

32, 71

Newton House

Nightingales House Care Centre

North Hykeham Day Centre

North Lincs Council

North Warren House

32, 63

Norwood

Noss Mayo Residential Home

Nutten Stoven Residential Home

O Oak House Business Centre

Oak Lodge (Linkage)

Oakdene Care Home

Old Hall Residential Care Home, The

32, 75

Palms, The (Linkage)

Seacroft Court Nursing Home

Pearlcare

Seathorne Court Residential Home

Seaton House (Linkage)

Sense East - The Hammond Centre

Service and Care UK Ltd

Sevacare

Skegness Day Centre

Phoenix Care Centre Polseworth Poplars, The (OSJCT)

32, 75 32 33, 73

Prestige Nursing (Sleaford)

Priory Court Nursing Home

Prospect House (Linkage)

Skirbeck Court (OSJCT) South Farm Residential Home

Qu’Appelle Residential Care Home

South Wold Nursing Home

33, 81

Southernwood House

33, 61

27, 79

Southfield House (OSJCT)

St Andrew’s Nursing and Care Home

St Claire’s Nursing Home

St Edmund’s Nursing Home

St John’s Care Home

Ralphland Care Home

Rayleigh House

Red House Nursing Home, The

Redcote House Residential Care Home

St John’s Nursing Home

Redcote Residential Home

St Luke’s Nursing Home

Ridgeway Care Centre

St Michael’s

Old Hall, The

Riverside (Linkage)

St Oggs

Old Hall, The (Billingborough)

Rosecroft

St Paul’s Care Home

Old Mill Park, 25

Rosslyn

Stewton House

Stonehaven

Stones Place

Suillean House

Old Rectory, The (Saxilby)

32, 63

Roxholm Hall Care Centre

Old Rectory The (Stickney)

32, 61

Ruckland Court Care Home (Lace)

One to One Homecare (UK) Limited

Orby House

Orchard House Care Home Orchard Lodge

32, 72 77

Orders of St John Care Trust, The 7 Owls Barn

Russell Green Care Home

S Sandbeck House Residential Home Sandpiper Care Home

P Paddocks, The

27, 67

76 33, 72

Summerfield Rest Home

33, 71

Sunny View Home Care

27, 33

Sutton Lodge Home Support

Sutton Lodge Nursing & Residential Care Home

Swallow Lodge

Saxilby House

Swallowdale (Linkage)

Scorer Street, 122

Sycamores, The (Linkage)

Scremby Grange (Linkage)

Syne Hills Care Home Ltd

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Index continued

Advertisers are in bold Trust Headquarters

Tamar House

Tanglewood Care Home

Vale View

Vauxhall Court Care Home

Victoria House Residential Home

Village Farm

Voyage 1 Limited

Tallington Care Home

33, 81

Tanglewood Care Homes Inside back cover Tanglewood Village at Cedar Falls Inside back cover Tennyson Wharf

Thera East

Thera East Anglia

Thera East Midlands

Thera North

Thera South West

Thera West

Thorpe Hall (Sue Ryder)

Tigh Allene

Tigh Bruadair Toray Pines Care Home

63 67

Westerley Residential Home for the Elderly

Westfield Nursing Home

White Gables

White Gables Care Home

33, 61

Whitefriars (OSJCT)

33, 81

Willan House

33, 73

Willoughby Grange Care Home

Willoughby House

Willow Court

33, 70

Willows, The

33, 81

Wispington House

33, 63

Witham Valley Care Group DCA

Wainfleet

Wolds Care Centre, The

Walnut Care at Home

Wood Grange

Water Gate, 18

Woodlands Court Care Home

Waterloo House

Woodside Care Home

Waverley

Woodview Care Home

Welbourn Hall Nursing Home

Wyngate Residential Care Home

Welbourn Manor Care Centre

Welham House

33, 81

33, 72

Total Home Care Solutions Limited Lincoln

Wellbeing Care Group

Town and Country Care

West Dean Care Home

Yew Tree Residential Care Home

Towngate East, 20

Westcotes Residential Care Home 76

York House

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-910362-20-4 Ref. No: 4001/Lincolnshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care & Accommodation

Without Compromise

Tanglewood Care Homes is a family company with Care Homes throughout Lincolnshire, we have over 25 years experience of providing quality health care in our purpose built Care Homes. We take pride in ensuring a consistently high level of service to our residents and a friendly and professional service from our dedicated employees. Sandpiper Care Home Alford, Lincs. Tel: 01507 462112 Residential Care, Nursing Care, PD Care & Dementia Care

Residential Care

Nursing Care

Dementia Care

Physical Disability Care

Single bedrooms

Suites

Self contained bungalows

All of our Care Homes offer: O O O O O

Choice of menu Chambermaid service Activities programme Respite care available Self funding and Local Authority funded clients welcome.

Hunters Creek Care Home Boston, Lincs. Tel: 01205 358034 Residential Care, Nursing Care, PD Care & Dementia Care Cedar Falls Care Home Spalding, Lincs. Tel: 01775 713233 Residential Care, Nursing Care, PD Care & Dementia Care Tanglewood Care Home Horncastle, Lincs. Tel: 01507 527265 Residential Care, Nursing Care, PD Care & Dementia Care

Toray Pines Care Home Coningsby, Lincs. Tel: 01526 344361/2 Residential Care, Nursing Care, PD Care & Dementia Care Tanglewood Village at Cedar Falls Spalding, Lincs. Tel: 01775 713233 Residential Care & PD Care

Tanglewood Care Homes Head Office: 2 Endeavour Park, Boston, Lincolnshire, PE21 7TQ. Tel: 01205 358888 | Email: enquiries@tanglewoodcarehomes.co.uk www.TanglewoodCareHomes.co.uk

Visit Lincolnshire County Council’s online information service www.lincolnshire.gov.uk/mychoicemycare

Ways we can help... Choices for you Choices for someone else General information

How to get in touch You don’t have to be online at home to beneﬁt – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays). In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.