Having your say How to make a complaint or comment If you are unhappy or worried about any adult social care service, it is important to let someone know. Usually, talking to someone in the service can put it right. You can talk to the people who provide your care or their managers. They will have a process for managing complaints and listening to concerns that are raised. Wherever you raise a concern, it should be listened to and taken seriously. The good and bad things people raise can help improve services for everyone. You will not be treated unfairly because of anything you raise. It is never wrong to give the service a call. The Comments and Complaints team will help you decide what to do – you do not have to make a formal complaint to talk things through. Tel: 01865 323589 Email: commentsandcomplaints@oxfordshire.gov.uk Write to: Comments and Complaints Service,
Freepost RRYR-XTBE-GBTZ, County Hall, New Road, Oxford OX1 1ND The NHS Complaints Advocacy Service in Oxfordshire can support you to use the NHS complaints system. Tel: 0300 200 0082 Email: oxfordshireadvocacyhub@pohwer.net Web: www.pohwer.net/oxfordshire Complaints about care that you pay for yourself You can ask the Local Government and Social Care Ombudsman to take up your case if you are not happy about how a care service dealt with your complaint about care that you pay for yourself. Tel: 0300 061 0614 Web: www.lgo.org.uk (complete a complaint form). You can call the County Council’s Comments and Complaints Service for advice about what to do or to raise a concern about a service. Contact details are above and adjacent.
Healthwatch Oxfordshire Healthwatch Oxfordshire aims to enable local voices to influence the delivery and design of local health and social care services in the county, both for the people who use them now, and for anyone who might need to in future. It does this by:
• providing advice and information to help individuals to access health and social care services in Oxfordshire. For more information about Healthwatch Oxfordshire, call 01865 520520 or visit www.healthwatchoxfordshire.co.uk
• gathering information about people’s experiences of health and social care services in Oxfordshire and making this available to the public; • using this information to make recommendations to relevant organisations about how local services, policies and strategies need to improve; • helping local people hold those in charge of local health and social care services to account for improving services – and doing this in a way that is visible to the public; and
To find more information about care and support services visit www.oxfordshire.gov.uk/livewell
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