Live Well Oxfordshire - Support and Care Guide for Adults 2016/17 by Care Choices Ltd

Live Well Oxfordshire Support and Care Guide for Adults 2016/17

Thames, Oxford

Your guide to support and care services in Oxfordshire • Support at home • Specialist care • Useful contacts • Care homes In association with

www.oxfordshire.gov.uk

w w w.carechoi ce s.co.u k

PROVIDING PERSON CENTRED CARE IN A HOME FROM HOME ENVIRONMENT. Cheney House is located in the picturesque historical village of Middleton Cheney. The delightful Grade II listed building oozes character and with newly refurbished rooms and living areas offers an idyllic setting for our person centred approach to care. Care can be accommodated on a Long Term: Short term: Respite, Convalescence and Day Care basis. With a strong sense of community, we are driven by our leisure and lifestyle services where promotion of Independence, Dignity and Individuality is a priority. We aim to provide a Person Centred and Resident Led, Happy and Secure Environment where making new and happy memories are a priority. When you visit Cheney House and meet our warm, friendly staff you will find the home from home you and your loved one is looking for. As an established care provider you can be reassured that Regal Care Trading Ltd always strive to provide a high standard of care throughout our 17 homes across the UK.

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Contents Welcome from Oxfordshire County Council 4 An introduction to care and support in Oxfordshire

Keeping safe 35 Advice on protecting vulnerable people and staying safe at home

Getting out and about 5 Getting involved with the community, day centres, advice on transport

37 Having your say How to voice your opinions plus organisations to help you

Disability, mental health and loss of sight or hearing Finding support from specialist services

Support and care provider listings Care home providers Cherwell Care homes Care homes with nursing Oxford Care homes Care homes with nursing South Oxfordshire Care homes Care homes with nursing Vale of White Horse Care homes Care homes with nursing West Oxfordshire Care homes Care homes with nursing

Health, recovery and wellbeing 14 Maintaining a healthy lifestyle plus support when coming out of hospital Support and care – where do I start? How to get an assessment

Looking after someone Support for carers

18 Living at home Remaining independent, improving your home plus support and care at home Support and care at home providers Home care providers

Housing options 30 How sheltered housing, extra care, or residential care might suit you Money and paying for support and care How social care is paid for plus benefit advice

43 45

47 47 49 51

55 55

59 63

Notes

Index

To obtain extra copies of this Guide call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

Oxfordshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. The listings in this publication are supplied by the Care Quality Commission and neither Oxfordshire County Council nor Care Choices can be held responsible for any errors or omissions.

Alternative formats This Guide is available electronically at www.oxfordshire.gov.uk and www.carechoices.co.uk. For those requiring the information in spoken word, there is also a Browsealoud option. If you would like a copy of the text in this leaflet in large print, Braille, audio tape or in another language, please call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Welcome from Oxfordshire County Council Welcome to Live Well Oxfordshire, a support and care guide for adults encompassing a range of support services across Oxfordshire. It has information to help you find your own way to meet any needs for support and care to help you, or a loved one, lead the lives that you want. Oxfordshire County Council believes that, regardless of age or ability, people themselves are best placed to determine the help they need to lead successful lives. We wish to support people to live their lives as successfully, independently and safely as possible. You might want to know about support to live at home, how to find out about support and care and how much you might pay for it, or how you can find the right place for you to live. If you look after someone else who needs support and care, Live Well Oxfordshire can help you find the support you need for yourself. The information in this Guide is intended to introduce you to services in Oxfordshire and includes details

of how to find out more information. You can also find information online at www.oxfordshire.gov.uk We hope that Live Well Oxfordshire will be a useful publication for you and we welcome your feedback on it.

Councillor Judith Heathcoat Â Cabinet Member for Adult Social Care Email: judith.heathcoat@oxfordshire.gov.uk

John Jackson Director of Adult Social Services Oxfordshire County Council Director of Strategy and Transformation Oxfordshire Clinical Commissioning Group Email: john.jackson@oxfordshire.gov.uk

Regions covered by this Guide Support and care at home provider listings Cherwell Care homes Care homes with nursing Oxford Care homes Care homes with nursing South Oxfordshire Care homes Care homes with nursing Vale of White Horse Care homes Care homes with nursing West Oxfordshire Care homes Care homes with nursing

23 Banbury

43 45

CHERWELL

Adderbury Deddington

WEST OXFORDSHIRE

47 47

Bicester Burford Woodstock

Kidlington

OXFORD

Witney

49 51

Carterton

Faringdon

55 55

Shrivenham

Wantage

Oxford Abingdon Didcot

Thame Chinnor

Wallingford Watlington Henley-onThames

59 63

VALE OF WHITE HORSE

SOUTH OXFORDSHIRE

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Getting out and about Community Information Network Stay involved, informed, in touch The Community Information Network exists to provide you with information on local support services and activities, money matters and social care. Whether you want to meet people, get help at home, find out about benefits and support, discover a computer or exercise class, or volunteer in your local community, the Community Information Network is here to help you. The service is free and operates across the county through information drop-ins, over the phone or visiting you at home.

them a call. They can also visit you at home if you have difficulty getting out and about, want a family member to join you, or would rather talk privately. Contact the team: Tel: 0345 450 1276 Email: network@ageukoxfordshire.org.uk Website: www.ageuk.org.uk/oxfordshire/ community-information-network The Community Information Network is delivered by Age UK Oxfordshire in partnership with Volunteer Link-Up and supported by Oxfordshire County Council.

Your local Community Information Network team can help you find activities and support near to where you live. You can meet them at community information events and drop-ins or you can give

Good Neighbour Schemes If you want help with transport, odd jobs, gardening, general errands, or someone to chat to, a Good Neighbour Scheme is for you. Good Neighbour Schemes are local voluntary groups which offer a service in their community for those in need of help and support. The service aims to help you to stay independent, safe and well.

The Council is encouraging Good Neighbour Schemes in Oxfordshire to form and develop. There are now over 50 schemes up and running in Oxfordshire and new schemes are emerging all the time. For more information, contact Age UK Oxfordshire on 0345 450 1276 or visit www.ageuk.org.uk/ oxfordshire/community-information-network

Day centres Day centres offer a range of activities, from computer classes to lunches, exercise groups to film clubs. They serve as community hubs where people can get social care and health advice and information and can provide a valuable break for carers. Oxfordshire County Council runs seven Health and Wellbeing Centres that support adults of all ages with physical disabilities, older frail adults, and older adults with dementia, mental health issues and learning disabilities:

Abingdon Health and Wellbeing Centre Audlett Drive, Abingdon OX14 3GD Tel: 01235 521094 Banbury Health and Wellbeing Centre Ruskin Road, Banbury OX16 9HY Tel: 01295 263366 Bicester Health and Wellbeing Centre Launton Road, Bicester OX26 6DJ Tel: 01869 242808

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Day centres continued Didcot Health and Wellbeing Centre Britwell Road, Didcot OX11 7JN Tel: 01235 518444 Oxford Options Health and Wellbeing Centre Awgar Stone Road, Horspath Driftway, Oxford OX3 7JQ Tel: 01865 816334 Wallingford Health and Wellbeing Centre Millington Road, Wallingford OX10 8FE Tel: 01491 836467 Wantage Health and Wellbeing Centre Stirlings Close, Garston Lane, Wantage OX12 7AQ Tel: 01235 765934 The Health and Wellbeing Centres aim to help people live as independently as possible in their own homes and communities, provide a range of activities and services and help people to stay healthy, independent and engaged. Contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 for more information about Health and Wellbeing Centres. There are also many smaller scale activities around Oxfordshire such as lunch clubs, tea dances, church cafés and book clubs. Community Information Workers can let you know what’s available in your area. For more information, contact Age UK Oxfordshire on 0844 887 0005. Abingdon

Abingdon Alzheimer’s Society – Day Support Health and Wellbeing Centre, Audlett Drive, Abingdon OX14 3GD Helen Little Tel: 01235 531989 Email: helen.little@alzheimers.org.uk Headway Oxfordshire – Acquired Brain Injury Service Headway Oxfordshire, 4 Bagley Wood Road, Kennington OX1 5PL Claire Twinn Tel: 01865 326263 Email: servicemanager@headway-oxford.org.uk

Leonard Cheshire Disability – Day Centre Burcot John Masefield House, Burcot, Abingdon OX14 3DP John Blake Tel: 01996 706824 Email: william.blake@leonardcheshire.org West Way Day Centre, Botley Field House, West Way, Botley, Oxford OX2 9JN Toni Challis Tel: 07740 611971 Email: toni.challis@royalvoluntaryservice.org.uk Banbury Cluster Care Group The Sports Pavillion, Williamscott Road, Cropredy, Banbury OX17 1AE Moya Reed Tel: 07974 105947 Email: moyareed@uwclub.com Fielding Lunch Club Sibford Village Hall, Sibford Gower, Banbury OX15 5RW Keith Hicks Tel: 07802 317471 Email: keith@hicks-sibford.co.uk Headway Oxfordshire 5 White Lion Walk, Banbury OX16 5UD Polly Archer Tel: 07775 022683 Hook Norton Day Centre Baptist Church Hall, Netting Street, Hook Norton OX15 5NJ Pat Stratford Tel: 01608 737977 or Jill Burger Tel: 01608 730957 Email: burgerhooky@aol.com Leonard Cheshire Disability – Day Centre Banbury Health and Wellbeing Centre, Ruskin Road, Banbury OX16 9HY John Blake Tel: 01996 706824 Email: william.blake@leonardcheshire.org Orders of St. John Care Trust – Lake House The Green, Lake Walk, Adderbury OX17 3NG Karen Goodman Tel: 01295 811183 Email: k.goodman@osjct.co.uk Royal Voluntary Service – Cornhill Day Centre Cornhill Centre, Castle Street, Banbury OX16 5NT Stephen Kilsby Tel: 01295 264214

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Day centres continued Email: stephen.kilsby@royalvoluntaryservice.org.uk St Mary’s Thursday Club, Bloxham St Mary’s Parish Rooms, Church Street, Bloxham OX15 4ET Lynn Johnson Tel: 07979 594045 Email: lynnjohnson1988@btinternet.com Windmill Thursday Club The Windmill Centre, Hempton Road, Deddington, Banbury OX15 0QH Jean Rudge Tel: 01869 338110 Email: jeanlrudge@hotmail.com Bicester and Kidlington

Daybreak Oxford – The Lilacs (Kidlington) 11 Charlbury Close, Kidlington OX5 2BW Caroline Morris Tel: 01865 370658 Email: lilacs@daybreak-oxford.org.uk Headway Oxfordshire Launton Road, Bicester OX26 6DJ Polly Archer Tel: 07775 022683 Kidlington High Flyers Club The Pavillion, Exeter Hall, Oxford Road, Kidlington OX5 1AB Bee Myson Tel: 07827 235459 Email: beemyson@ageukoxfordshire.org.uk

Eynsham Day Centre Eynsham Village Hall, Back Lane, Eynsham OX29 4QW Linda Young Tel: 01993 701082 or 07766 054602 Email: lindamckeer@hotmail.com Hanborough and District Day Centre (known as Elderberrys) Recreation Hall, Main Road, Long Hanborough, Witney OX29 8BJ Gill Battams Tel: 01993 881805 Email: gillybatt@icloud.com Headway Oxfordshire Witney Methodist Church, High Street, Witney OX28 6HG Polly Archer Tel: 07775 022683 Leonard Cheshire Disability – Tryards (Witney) Bethany Room, High Street Methodist Church, 40 High Street, Witney OX28 6HG John Blake Tel: 07790 399356 Email: william.blake@leonardcheshire.org Leonard Cheshire Disability – Elms Health and Wellbeing Centre Witney Resource Centre, 2-4 Moorland Road, Witney OX28 6LF Lyn Pratley Tel: 01993 706824 Email: lyn.pratley@leonardcheshire.org Woodstock, Charlbury and Chipping Norton

Witney, Burford and Carterton

Bampton Bush Day Centre Old School Building, Church View, Bampton OX18 2JH Sally Proctor Tel: 01993 850479 Email: sallyproctor11@yahoo.co.uk Email: bushcentre@yahoo.co.uk Burford Lunch Club Hunts Close, Burford OX18 4HU Bee Myson Tel: 07827 235459 Email: beemyson@ageukoxfordshire.org.uk Carterton Day Centre Lawton Avenue, Carterton OX18 3JY Lyn Stanley Tel: 07979 033526 Email: cartertondaycentre01@btinternet.com

Charlbury Day Centre The Garden Room, War Memorial Hall, Charlbury OX7 3QW Ruth Gould or Bob Tait Tel: 01608 811337 Email: taitsofbrice@tiscali.co.uk Highlands Day Centre 73 Burford Road, Chipping Norton OX7 5EE Joyce Taylor Tel: 01608 643320 Email: ppmlake@aol.com Stonesfield Lunch Club The Old School, St James Centre, High Street, Stonesfield OX29 8PU Anne Bishop Tel: 01993 891414 Email: anne.bishop2@homecall.co.uk

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Day centres continued Wychwoods Day Centre The New Beaconsfield Hall, Shipton-under-Wychwood OX7 6BQ Katherine Gidman Tel: 01993 831479 Email: klgidman@gmail.com

Leonard Cheshire Disability – Open Access Self Help Red Cross Hall, Wantage OX12 8AU John Blake Tel: 01993 706824 Email: william.blake@leonardcheshire.org

Didcot Wallingford, Henley and Goring

Bluebells Community Club Christ Church Centre, 46 Reading Road, Henley RG9 1AG June Wayman Tel: 07827 235424 Cholsey Day Centre The Old School, Marymead, Church Road, Cholsey OX10 9PQ Lin Harding Tel: 01491 652970 Email: cholseydaycentre@btconnect.com Goring and District Community Centre Luncheon Club Community Centre, Station Road, Goring RG8 9HB Jonathan May Tel: 01491 575525 Email: jcmaqua2@aol.com Headway Oxfordshire All Saints Youth and Community Hall, Roman Place, Didcot OX11 7ER Emma Riley Tel: 07775 022683 Nettlebed Companions Community Club Sue Ryder Home, Nettlebed, Henley RG9 5DF Linda Jenkins Tel: 07827 235441 Faringdon, Grove and Wantage

Bromsgrove Day Centre Faringdon Baptist Church, Church Hall, Park Rd, Faringdon SN7 7JF Sue Thrower Tel: 01367 240848 Email: smthrower@tiscali.co.uk Grove Day Centre School Lane, Grove OX12 7LB Christine Divalli Tel: 01235 770074 Email: christine.divall@ntlworld.com Kingsmoor Community Club The Village Hall, Hinton Waldrist, Nr Longworth SN7 8RN Gywne Diment Tel: 01865 820166

Oakwood Community Club Oakwood House, Meadowban, Faringdon SN7 8DS Caroline Terry Club Co-ordinator Tel: 07827 235436 October Club – Day Centre for People with Dementia 1-3 The Cloisters, Wantage OX12 8AQ Teresa Taylor Tel: 01235 760428 Email: teresaoctoberclub@talktalk.net Oxford City

Anchor Court Community Club York Place, St Clements, Oxford OX4 1AA Ella Thomas Tel: 07827 235407 Dew Drop Lunch Club Dewdrop Inn, 258 Banbury Road, Summertown, Oxford OX2 7DX Ella Thomas Tel: 07827 235407 Daybreak Oxford – The Limes St Margaret’s Institute, 30 Polstead Road, Oxford OX2 6TN Julia Powles Tel: 01865 510719 Email: limes@daybreak-oxford.org.uk Daybreak Oxford – Rosewood The Clockhouse, Long Ground, Blackbird Leys, Oxford OX4 7FX Julie Perks Tel: 01865 749349 Email: rosewood@daybreak-oxford.org.uk First Wednesday Lunch Club North Oxford Community Centre, Diamond Place, Summertown OX2 7DP Helen Sollis Tel: 01235 849434 Email: helensollis@ageukoxfordshire.org.uk Oxfordshire Older Chinese People Centre (Happy Place) West Oxford Community Centre, Botley Road, Oxford OX2 0BT Kwai Coll Tel: 07975 538718 Email: oocpcandoisum@gmail.com

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Day centres continued Headway Oxfordshire 5 Bagley Wood Road, Kennington, Oxford OX1 5PL Emma Riley Tel: 07775 037351

Chinnor Day Centre The Village Centre, High Street, Chinnor OX39 4HE Debbie Bird Tel: 01844 353733 Email: chinnorvc@hotmail.co.uk

Orders of St. John Care Trust – Marston Court Marston Road, Oxford OX3 0DJ Sharon Fenn Tel: 01865 241526 Email: s.fenn@osjct.co.uk

ShareCare Community Cub Holton Village Hall, Holton, OX33 1PR Iris Ellis Tel: 07973 783938

Oxfordshire Chinese Community Day Centre East Oxford Community Centre, 44B Princes Street, Oxford OX4 1DD Mrs Estella Packwood Tel: 01865 208505 Email: admin@occac.org.uk St Francis Court Community Club St Francis Court Day Centre, 224 Hollow Way, Headington, Oxford OX3 7JF Ella Thomas Tel: 07827 235407 Thame, Wheatley, Watlington and Berinsfield Berinsfield Day Centre Adult Learning Centre, Wimblestraw Road, Berinsfield OX10 7LZ Mrs Sheila Croft Tel: 01865 341487 Email: linmoi228@aol.com

Thame and District Day Centre Thame Community Hospital, East Street, Thame OX9 3JT Gillian Coleman Tel: 01844 212080 Email: Office@thameanddistrictdaycentre.co.uk Watlington and District Day Centre West Room, Old School Place, Gorwell, Watlington OX49 5QE Doreen Hobbs Tel: 01491 612209 Email: dmh41@btinternet.com Watlington and District Drop-in Centre 26b High Street, Watlington OX49 5PY Doreen Hobbs Tel: 01491 612209 Email: dmh41@btinternet.com

Chalgrove Day Centre Tuesdays: Chalgrove Village Hall, Baronshurst Drive, Chalgrove OX44 7TE Fridays: The Acreage, 39 High Street, Chalgrove OX44 7SJ Janet Betts Tel: 01844 279238 Email: janetbetts1@btinternet.com or Wanda Pilgrim Tel: 01844 201047

Adult learning Whether you are looking to learn a new skill, take up a new hobby, or progress at work, Abingdon and Witney College offers a wide range of courses designed to fit in with your lifestyle, from evening and Saturday courses to fast track and modular courses, so that you can study in a way which suits you. To find out more about courses and how to enrol call 01235 555 585, email enquiries@abingdon-witney.ac.uk

or visit www.abingdon-witney.ac.uk The University of the Third Age is an organisation of retired ‘but not retiring’ people who come together to learn. They do not run formal courses and no qualifications are necessary to join. Go to the website, www.u3aoxford.org.uk to find out more about adult learning in Oxfordshire.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Oxfordshire Family Information Service Oxfordshire County Council’s Family Information Service provides children, young people and families in Oxfordshire with free information and advice.

For more information, call 0845 226 2636 or email fis.enquiries@oxfordshire.gov.uk

Transport Oxfordshire Travel Advice Line The Oxfordshire Travel Advice Line (Oxtail) offers free impartial advice on a range of transport options for older people or those with a high level of support needs. Call 0845 310 1111, Monday to Friday, 9am to 5pm or email oxtail@oxfordshire.gov.uk Bus passes You must be eligible to apply for a bus pass. To find out more, call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666. Blue Badges The national Blue Badge Scheme helps people with severe walking difficulties that travel as drivers or passengers to park close to their destinations. To apply or request an application form for a Blue Badge, please visit www.oxfordshire.gov.uk/cms/ content/apply-blue-badge or call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666. Parking Oxfordshire County Council may provide a disabled person’s parking place on a public road where there is a need. Residents can apply for one of these parking places to be provided close to their homes or work. To apply, download the application form at www. oxfordshire.gov.uk/cms/content/disabledparking-places or call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666. Oxfordshire Community Transport Scheme For a free directory of Oxfordshire’s community transport schemes, car schemes and community minibuses, call 01865 883488 or go to

Community First Oxfordshire’s website, www. communityfirstoxon.org where you will find more information about the work of this charity that brings together people who care about local village life. Oxfordshire Accessible Transport and Access Group This group looks into and advises on difficulties faced specifically by people using public transport and highways and works with bus and rail companies to make sure transport in Oxfordshire is accessible and affordable. It raises issues affecting disabled people with County and District councillors, as well as working on national disability issues. If you are a disabled passenger and have a complaint, the group will look into it for you and try to get the issue resolved. If you would like to join the group, contact Shirley McAneny, Transport Co-ordinator at Oxfordshire County Council by emailing shirley.mcaneny@ oxfordshire.gov.uk Railcards A Railcard will give you discounts on rail fares, online or from a staffed rail station. There are several schemes for passengers with different needs, including carers. To buy your card online, find out about ticket prices or get help planning your journey, go to www.nationalrail.co.uk or call 0345 748 4950. Shopmobility Shopmobility is a free service offering loan of wheelchairs and electric scooters to people who need them for shopping and sightseeing. Shopmobility services are available in various locations around Oxfordshire. To find out about services in your area, visit the Shopmobility website www.shopmobilityuk.org

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Public toilets – including accessible toilets Your District Councils (contact details on page 31) have a list of all public toilets in your area and can tell you how accessible they are. They’ll also let you know about local shops and businesses which have accessible toilets.

of the public use their toilets whether they are buying anything or not. A full list of Community Toilet Scheme participants can be found on Oxford City’s website, www.oxford.gov.uk

The Changing Places website has a map of toilets that are fully accessible and have the equipment that disabled people may need. This can be found at www.changing-places.org

Some accessible toilets require a Royal Association for Disability and Rehabilitation (RADAR) key. To buy one, go to the Tourist Information shop on Broad Street, Oxford, call 0207 250 8181, visit www.disabilityrightsuk.org or email enquiries@disabilityrightsuk.org

Some businesses in Oxford have agreed to let members

Disability, mental health and loss of sight or hearing Mental health Oxford Health NHS Foundation Trust provides specialist mental health services and physical health care to patients in Oxfordshire. Their teams, made up of psychologists, community mental health nurses, social workers and occupational therapists, provide

mental health services to adults in the community. If you feel you need a referral, please contact your GP. To find out more, call 01865 901000 or email enquiries@oxfordhealth.nhs.uk

Dementia support Dementia Oxfordshire is a new service to help you with advice on all aspects of dementia and the support that is available locally to help people to live well with dementia. There are a variety of activities, support groups and services to support people with

dementia and their carers – such as memory cafés, community clubs, singing groups and telephone advice services. Find out more about what is going on, and the support available, at www. dementiaweboxfordshire.org.uk or call the local helpline on 01865 410210, available 9am to 6pm, or email info@dementiaoxfordshire.org.uk Community-based dementia advisers and support workers are available across Oxfordshire. They provide tailored information, advice and support to help people live well with dementia. Your doctor, district nurse, memory clinic and other professional service can refer you to them or you can contact them yourself by calling Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Dementia support continued Dementia Web Its 24-hour helpline can give you information about local dementia support services, visit www.dementiaweb.org.uk or call 01865 410210 to find out more. Oxfordshire Dementia Empowerment Group If you live with dementia and want to talk to others about issues that affect your life, join Oxfordshire Dementia Empowerment Group. The group is run by and for people with dementia in Oxfordshire. To join or to find out more, contact Claire Ward on 01993 893573.

Shared Lives The Shared Lives service gives vulnerable and disabled adults the opportunity to live as independently as possible. Adults in Oxfordshire who need care and support can be supported to live in their own home or share a home with a Shared Lives carer.

Visit www.oxfordshire.gov.uk/cms/content/ what-shared-lives-scheme call 01865 897971 or email SharedLives@oxfordshire.gov.uk to find out more.

Sensory Impairment Teams Oxfordshire County Council’s Sensory Impairment Teams provide specialist services for people who are deaf, hard of hearing or visually impaired.

Call 01865 894925 or textphone 0303 003 0555 to find out more about the services.

Voluntary organisations Oxfordshire Community and Voluntary Action is the main organisation for the voluntary and community sector in Oxfordshire. Visit www.ocva.org.uk or call 01865 251946 to find out more. Age UK Oxfordshire works with older people and provides advice and information as well as day services. It offers opportunities for older people to take part in activities and to volunteer. Age UK’s national helpline is open 8am to 7pm, seven days a week, including bank holidays. Call 0800 169 2081 or email helpline@ageukoxfordshire.org.uk

Age UK Oxfordshire St Edmund House, 39 West St Helen Street, Abingdon OX14 5BT Tel: 0345 345 1276 Email: admin@ageukoxfordshire.org.uk Age UK Banbury Office 5 White Lion Walk, Banbury, Oxon OX16 5UD Tel: 01295 278040 Email: banburyoffice@ageukoxfordshire.org.uk Alzheimer’s Society Oxfordshire Room on Ground Floor, The Abbey Resource Centre, Audlett Drive, Abingdon OX14 3GD Tel: 01235 531989 Email: oxfordshire@alzheimers.org.uk

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Unlimited Oxfordshire Unlimited Oxfordshire is a voluntary organisation and registered disability charity that is run by its members and supports people with physical difficulties, including sensory impairments. The organisation campaigns with and on behalf of Oxfordshire residents, promoting their interests and working to resolve

access issues and many other aspects of daily life. Tel: 0800 044 8192 Email: info@unltdox.org.uk Web: www.unltdox.org.uk

Guidepost Trust’s Independent Living Centre Guidepost Trust’s Independent Living Centre provides free information on ways to help people with disabilities and older people increase and maintain their independence. The Centre can tell you about organisations and products, and allows you to view and test out equipment. To find out where to hire a wheelchair, find accessible holiday accommodation, a local or national support

group for a particular illness and much more, call the Centre’s information line on 01235 524857 or visit www.guidepostsilc.org.uk Crabtree Place, Audlett Drive, Abingdon, Oxfordshire OX14 3GD Tel: 01235 524857 Email: ilc@guidepoststrust.org.uk

Oxfordshire Association for the Blind Oxfordshire Association for the Blind supports children and adults who are blind or partially sighted. Opening hours are Monday to Friday, 9am to 4pm.

Bradbury Lodge, Gordon Woodward Way, Oxford OX1 4XL Helpline: 01865 725595 Email: admin@oxeyes.org.uk Web: www.oxeyes.org.uk

Oxford Deaf and Hard of Hearing Centre The Centre offers support to those living with hearing loss. It has no set opening times. To make an appointment or for more information, email info@deafdirect.org.uk

St Ebbe’s, Oxford OX1 1RL Tel: 01865 243447 Text: 01865 243447

Oxfordshire Mind Oxfordshire Mind can help you find a range of information; from recovery and support groups to community mental health teams. It holds up-to-date contact details for a wide range of services as well as information and links about mental health.

Contact the mental health information and advice line on 01865 247788, 9am to 4.30pm, Monday to Friday or visit www.oxmindguide.org.uk

Rethink Mental Illness Rethink Mental Illness is a national charity that offers support, information and advice to people affected by mental illness such as depression and schizophrenia. There is a service in Oxfordshire to

support carers looking after people with mental illness. For more information, phone 01865 904499, email oxfordshirecarers@rethink.org or visit www.rethink.org

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Restore Restore supports people with mental health issues in Oxfordshire to get well and get work. They provide a range of mental health support services including coaching, recovery groups, employment workshops and training.

Manzil Way, Cowley Road, Oxford OX4 1YH Tel: 0845 250 0518 Email: information@restore.org.uk

Response Response provides anyone suffering mental health issues in Oxfordshire and surrounding areas with care,

home support and housing. Visit www.response.org.uk or call 01865 397940 to find out more.

Health, recovery and wellbeing Reading Well – Books on Prescription Oxfordshire libraries are part of the national scheme ‘Reading Well – Books on Prescription’ which is an approved list of books on mental health issues such as anger, anxiety, depression and stress. Local health practitioners can ‘prescribe’ a book from the list or you are welcome to self-prescribe and borrow the titles that you think will help you. To find your local library, visit www.oxfordshire.gov.uk/libraries

Find out more at www.oxfordshire.gov.uk/readingwell

The Home Library Visiting Service The Home Library Service is a free service from Oxfordshire County Council working with Age UK Oxfordshire and Royal Voluntary Service that brings books, DVDs, music CDs, audio books and information about other library services to you at home on a regular basis. The service is offered to people of any age who are housebound and can’t get to the library due to disability, illness or full

time caring responsibilities. This includes people who might need the service on a short-term basis following debilitating illness or hospitalisation. To register for this service or for further information, call the Home Library Service on 01865 328905 or email librarycustomerservicesunit@oxfordshire. gov.uk

Stopping smoking The Smoke Free Life Oxfordshire service gives free advice to help people stop smoking.

Call 0800 246 1072 or 01865 238036 or text QUIT to 66777 to find out more.

Healthy eating Good nutrition is essential for good short-term and long-term health and protects against chronic disease.

Visit www.oxfordshire.gov.uk/healthyeating for advice and tips on how to eat healthily on a budget and how to lose weight.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Alcohol and drug addiction If you need support and treatment for drug and alcohol misuse, contact Turning Point on 0300 013 4776 or visit www.turning-point.co.uk/ oxfordshire-roads-to-recovery/ Alternatively you can drop in to one of their hubs – no appointment needed. Please phone or see the website for hub

addresses and exact opening times. You can refer yourself to Turning Point by visiting www.turning-point.co.uk and searching for Oxfordshire or you can ask a health professional to make a referral on your behalf.

The Oxfordshire Reablement Service If you have been ill or had an accident or injury which has • assists in the accurate assessment of people’s needs for left you feeling less able and less confident than before, the ongoing social care support; Oxfordshire Reablement Service can help you get back to • is free at the point of delivery up to a maximum of six living your life as independently as possible. It is designed weeks for Oxfordshire residents over the age of 18, to be a short-term service of only one or two weeks and who need and can benefit from the service and meet can be extended up to a maximum of six weeks. the eligibility criteria; • is delivered to people in their own homes; and Delivered by Oxford Health NHS Foundation Trust, this • is available to people living in the community or who service: have recently been in hospital. • helps people to maintain or regain their independence by learning or re-learning the skills necessary for daily Contact Oxfordshire County Council’s Social and Health living; Care team on 0845 050 7666 to find out more.

NHS continuing healthcare NHS continuing healthcare is free care outside of hospital that is arranged and funded by the NHS. It is only available for people who need ongoing health care and meet the eligibility criteria. NHS continuing

healthcare is sometimes called fully-funded NHS care. For more information, visit the NHS Choices website at www.nhs.uk

NHS Health Checks NHS Health Check is a national programme that aims to prevent vascular disease. Once every five years, patients between 40 and 74 years old are invited to have a free Health Check at their GP to assess their risk of developing heart and kidney disease, stroke, diabetes and other diseases.

Once assessed, you are given the advice and support to help you reduce or manage that risk and you will receive free personalised advice about what you can do to stay healthy. For more information, visit the NHS Choices website at www.nhs.uk

NHS 111 service NHS 111 is the NHS non-emergency number to call when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24-hours a day, 365 days a year. Calls are free from landlines and mobile phones.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Support and care – where do I start? This Guide will give you a good starting point to help you think about options and provide you with information so that you can find solutions yourself to help you to remain independent and well.

If you have access to the internet, visit Oxfordshire County Council’s Adult Social Care pages at www.oxfordshire.gov.uk which have further information and advice to support you.

The Care Act The Care Act outlines how care and support should be provided in England. It came into effect on 1st April 2015 and replaced all pre-existing adult social care legislation. The law focuses on promoting wellbeing and health with emphasis on personal dignity, physical and mental health, protection from abuse and neglect, and control over day-to-day life. This has been Oxfordshire’s approach for a number of years.

The Care Act introduced a nationally agreed level of care and support needs that all councils consider when assessing the support they can give to individuals. It also introduced the right to an assessment for carers (see page 17) and independent support from an advocate if you have difficulty in participating in assessments or planning for your needs. Visit www.oxfordshire.gov.uk to find out more.

Assessments If you have difficulty with day-to-day activities, such as getting washed and dressed or getting yourself something to eat, you may be eligible for support from Oxfordshire County Council. Being ‘eligible’ means that, because of illness or disability, you need support and care to manage some of the basics of everyday life, such as eating, using the toilet, maintaining relationships or keeping yourself safe at home. There are national criteria for the Council to use to work out if you are eligible.

You have the right to have an assessment regardless of your ability to pay for the support you may need. The assessment may be over the telephone or faceto-face, and in the future you will also be able to choose to complete the assessment online. You can arrange for an assessment either for yourself or for someone else via the Oxfordshire County Council website at www.oxfordshire.gov. uk by phone on 0845 050 7666 or by emailing socialandhealthcare@oxfordshire.gov.uk

To find out if you are eligible, you can have an assessment. This is an opportunity to understand your situation, the needs you may have and your strengths and capabilities. It will involve talking to you, your partner, carer, relatives or friends, as appropriate, to consider the factors that affect your health, wellbeing and independence.

If the assessment finds that you do have needs for care and support which are eligible to be met by the Council, you will be helped to make a support plan. This will include the Council telling you how much meeting your needs is likely to cost – known as a Personal Budget.

The assessment will include the outcomes that you want to achieve in your day-to-day life as well as consideration of any needs you may have for care and support. The assessment will also consider how the provision of care and support could help you achieve those outcomes and promote your wellbeing.

Having a Personal Budget helps you to have control over your life, identify your needs and the things you want to do and, if you wish, to manage your own support. You can choose to have your Personal Budget paid to you as a Direct Payment, which means you can plan exactly how to use it to meet your needs.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Assessments continued A Direct Payment is money paid into a person’s bank account – you have to spend it on meeting your care needs. Contact Oxfordshire County Council’s Social

and Health Care team on 0845 050 7666 or visit www.oxfordshire.gov.uk/cms/content/directpayments to find out more.

Looking after someone Caring can be very stressful but you are not alone. At any one time in Oxfordshire over 60,000 people are providing unpaid care for a family member, friend or neighbour. It is very important that you take time to look after yourself while you are caring for someone else.

person you care for has refused support services or an assessment of their own needs.

You may not see yourself as a ‘carer’ – you see yourself as a son, daughter, partner, friend or neighbour. But if you regularly support and care for someone who could not manage without you then you are a carer and there is help available to support you to carry on with this vital work.

The assessment can also give you information about services available, and other ideas for supporting you in your caring role. Your Carer’s Assessment will show if you qualify for support services from the Council. Many carers will be entitled to receive a support plan and Personal Budget in their own right, for services that enable them to continue in their caring role while still being able to pursue their own interests or lifestyle. Carers will not be charged a contribution to services arranged through the Council.

If you provide unpaid support to someone who could not manage without your help, the law says you have the right to have your own needs assessed, even if the

This assessment, called a ‘Carer’s Assessment’, gives you the chance to say what you need as a carer, and to find out what support might be available to help you.

Carers Oxfordshire Carers Oxfordshire is an organisation set up for carers which provides free information, advice and support to unpaid carers of adults in Oxfordshire to help you balance work and caring responsibilities. Call them on 0845 050 7666 or find them online at www.carersoxfordshire.org.uk If you are a young carer (under 18) there is specialist support available. Call the Young Carers team at Oxfordshire County Council on 07919 298263 or email young.carers@oxfordshire.gov.uk

Respite at home Home-based respite services give carers a break from their caring responsibilities. A care worker comes in to look after the person you care for, so you can have some time to yourself.

person you care for. If they have a Personal Budget for their own needs (see page 16), they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Respite at home is considered to be a service for the

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Benefits you may be entitled to as a carer Carer’s Allowance If you care for someone for at least 35 hours a week and you are over 16, you may be entitled to Carer’s Allowance. However, you cannot claim it if you are in full-time education or employment and it can affect other benefits or pension you receive. Carer’s Premium If you are over 65 you may qualify for Carer’s Premium. This can entitle you to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit). Carer’s Credit Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State

Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities. See www.gov.uk for more information about benefits. Help in an emergency Emergency Carers’ Support Service is a support service for adult carers of adults in Oxfordshire. Experienced staff look after the cared-for person when the carer has an emergency and is unable to do so. Care can be provided from one to 48 hours and, in exceptional circumstances, up to 72 hours. Carers must register with the service. It is simple and quick to do. You can call Carers Oxfordshire on 0845 050 7666, complete a form online at www.carersoxfordshire.org.uk or email carersoxfordshire@oxfordshire.gov.uk Once you are registered, you can access emergency help quickly when you need it. You will receive a registration card which you can keep in your purse or wallet.

Living at home For many people it is important to stay in their own, familiar surroundings near to friends and family and

to retain their independence. But some of us may need a little extra help.

Adapting your home Oxfordshire County Council occupational therapists can make recommendations for adaptations to your home and work with you to arrange these. Adaptations include over-bath showers; level access showers; access ramps; stair lifts and grab rails.

If your home doesn’t meet your needs, call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666 or visit www.oxfordshire.gov. uk/equipmentaidsadaptations to find out what support you are entitled to.

Equipment, aids and gadgets Assistive Technology – devices to help you stay safe and independent Assistive Technology refers to devices that can be used to increase your independence and safety and help you with day-to-day tasks. It can also give you, your family, carers or professionals the peace of mind that help is available when you need it and can help determine how you are managing at home if you have memory problems. Assistive Technology can help you to:

• do something, such as remember to have something to eat or drink, take medication or go to an appointment; • keep safe at home, through smoke, flood, or fall detectors; • request immediate help; • keep safe when you’re out and about; and • reassure family, friends and carers that you are safe when they are not with you.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Equipment, aids and gadgets continued Assistive Technology ranges from very simple gadgets, such as medication aids (boxes with compartments for particular days of the week and times of day), to Telecare (devices that can automatically and remotely monitor emergencies and call for help). Telecare Telecare is a term used to describe devices (for example, movement, flood, gas, and smoke or fall detectors) that automatically send a signal when a problem is detected and calls for assistance. Personal pendants are also available as part of Telecare; when pressed, a fully trained operator assesses the nature of the emergency and reacts accordingly. Simple gadgets A range of gadgets exists to remind or enable you to do something, or alert a family member or carer living with you that you need help. These gadgets are sometimes referred to as standalone Assistive Technology. Here are some examples of gadgets that Oxfordshire County Council can help to provide:

keys with you and lock the door’ or ‘make sure you have turned the cooker off’. Location devices Location devices are designed for people who may be at risk of getting lost when they go out on their own and can help them to return home safely. They can be used to locate a person when needed, allow the wearer to call for help and alert friends and family if a person goes outside of areas they know and feel safe in, has a fall or uses transport. People can also have two way conversations using these devices. Will I have to pay for my Assistive Technology? If you arrange this through Oxfordshire County Council they will undertake a financial assessment to work out what, if any, contributions to the cost of Assistive Technology you need to make. Gadgets (standalone Assistive Technology) are provided to you based on your need for the equipment and do not require a financial assessment.

Memory prompts These are used to assist people with memory difficulties by providing daily memory prompts using personally recorded voice messages at specific times of the day to remind you to do specific activities, for example, ‘take medicine’ or ‘eat lunch’.

How can I find out more and get an assessment of my needs? Oxfordshire County Council can tell you about the full range of Assistive Technology and simple gadget options available to you, simply visit www.oxfordshire.gov.uk/assistivetechnology – you will also be able to fill out an online form at this address to request an assessment.

Movement activated memory prompts A movement activated message player allows a message to be recorded and played back when a person walks past the sensor, for example, ‘take your

If you are unable to go on the internet, call the Council’s Social and Health Care team on 0845 050 7666 and let them know that you’re interested in Assistive Technology.

Occupational therapy Oxfordshire County Council’s Social and Health Care team takes referrals for occupational therapy, which can help identify whether you would benefit from any pieces of equipment, from simple solutions such as a walking aid or a second stair rail, to major adaptations such as walk-in showers. If you have difficulty with day-to-day activities such as getting washed and dressed or getting yourself

something to eat, an assessment by a social worker can help you find out if you are entitled to a Personal Budget to pay for the support you need. If you would like to find out more, or would like to make a referral for yourself or someone you know, please visit Oxfordshire County Council’s website, www.oxfordshire.gov.uk or call 0845 050 7666.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Improving your home Each District Council in Oxfordshire provides the following assistance to help residents remain safe, secure, independent and warm in their own homes. Disabled Facilities Grants A Disabled Facilities Grant can help eligible disabled people to adapt their homes to make their day-today life easier. This is a means-tested grant – whether you can receive it depends on your other sources of income. To apply for a Disabled Facilities Grant you must first be assessed by an occupational therapist (see page 19). Essential Repair Grants This is a means-tested grant for home owners. An Essential Repairs Grant of up to £5,000 can be made available to eligible people to help with essential repairs to the home. Flexible Home Loans This loan scheme for owners and occupiers aged 60 and over is designed to help improve the comfort, safety and security of, and help with repairs to, your home. Small Repairs Service Available to owners, occupiers and tenants who

are aged 60 and over, disabled and suffering from a long-term health condition. This service covers small plumbing, electrical and basic household repairs. There will be a labour charge as well as the cost of any materials used. Contact your District Council to find out more about all of the schemes above. Cherwell District Council Tel: 01295 227001 Email: housing@cherwell-dc.gov.uk Oxford City Home Improvement Agency Tel: 01865 252887 Email: environment@oxford.gov.uk South Oxfordshire Tel: 01491 823203 Email: DFG@southandvale.gov.uk Vale of White Horse Tel: 01235 520202 Email: DFG@southandvale.gov.uk West Oxfordshire Tel: 01993 861000

Falls prevention The Oxfordshire Falls Prevention Service helps people to avoid falls and regain confidence following a fall. Specialist nurses offer a detailed assessment and make recommendations about medication,

physiotherapy and home adaptations. Contact the Falls Information Line on 01865 903400 or email enquiries@oxfordhealth.nhs.uk

Delivered meals Frozen meals can be delivered to your home and you can also hire small freezers and microwaves from Wiltshire Farm Foods.

Call the freephone 24-hour customer helpline on 0800 077 3100 or visit www.wiltshirefarmfoods.com to find out more.

Support and care at home All home care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports and quality ratings on its website www.cqc.org.uk/ When considering a service it’s

always a good idea to check its report. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home continued a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider. Daily support and care A carer can call in daily to assist with day-to-day tasks. Visits are generally available from 7am until 10pm. Some people will need more than one visit per day. Night services can also be provided. The hourly rate depends on the services required, the time of day and

the location. To find out more contact, Oxfordshire County Council’s Social and Health Care team on 0845 050 7666. Live-in care 24-hour live-in care can help people who have ongoing complex needs. It can also provide respite for regular carers and short-term support following a hospital stay.

The standards you can expect If you receive support at home from a care agency, these standards will set out what you can expect. If you are a care agency, these are the standards that are expected from your staff and the standards that Oxfordshire County Council will use to monitor the quality of your services. Home care staff will: • introduce themselves when they arrive; • know you and your support plan; • be trained to deliver the support you need; and • always deliver support to a good standard. When your home care worker visits you, they will: • focus their attention on you; • be pleasant and treat you with dignity and respect; • do their very best to arrive on time and let you know by telephone if they are going to be late; • tell you when they are leaving; • check to see how they can best support you at the start of each visit; • not rush you – they will help you at a pace that suits you; • carry out all agreed tasks;

• make sure that you are comfortable at all times; • communicate and discuss topics that interest you; • check that you are happy with the support you are given and encourage you to tell us how they can improve; • show you your care record if you ask for it; and • be aware that their visit may affect other household members. These standards have been jointly written by people who receive care in their home and home care support agencies. If you have any compliments, comments and/or complaints about the home support you receive, please contact your care agency; usually talking to someone in the service can put it right. If not, please contact Oxfordshire County Council by calling 01865 323589, emailing commentsandcomplaints@oxfordshire.gov.uk or writing to Comments and Complaints Team, Freepost RRYR-XTBE-GBTZ, Oxfordshire County Council, County Hall, New Road, Oxford OX1 1ND.

Paying for support and care at home Depending on your financial circumstances, you may have to pay for some or all of the cost of support and care you need at home. If you have savings or other capital assets over £23,250 then you would be expected to pay for the full cost of your care and support. Capital assets could include additional property,

shares and other relevant assets. The £23,250 figure does not include the value of the home in which you live if you are receiving care at home, but may include any other properties you own. To find out more visit www.oxfordshire.gov. uk/cms/content/paying-care-home or contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Rated Good by CQC We provide a tailored service to meet your assessed requirements, to promote, dignity, privacy, confidentiality rights and choice, helping you to maintain maximum quality of life and independence in your own home environment. We provide a service that supports you in a professional and confidential way.

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08000 121 247 | www.liveincare.info 22

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers 1 TO 1 CARE Oxford Tel: 01865 343134

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A G PALMER HOUSE Oxford Tel: 01865 397940 ABICARE SERVICES LTD Witney Tel: 01993 848258

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BLUEBIRD CARE (OXFORD) Oxford Tel: 01865 811114

OP D PD SI YA

BLUEBIRD CARE (SOUTH OXFORDSHIRE) Wallingford OP D PD YA Tel: 01491 837940 BROWNBILL ASSOCIATES LTD Thame Tel: 01844 212153

PD LDA YA

ACQUIRE CARE LTD Oxford Advert outside back cover & 22 Tel: 01865 338050 OP D LDA MH YA AD

C3 CARE LTD Watlington Tel: 01491 220020

AGINCARE UK LIMITED Dorset Advert page 22 Tel: 08000 121 247 OP D PD LDA MH SI YA AD

CARE BUREAU LTD, THE – DOMICILIARY CARE – BANBURY Banbury OP D PD LDA MH SI YA Tel: 01295 340010

AMBER HEALTHCARE Abingdon Tel: 01235 531616

OP D PD LDA MH SI YA AD

AUTUMN YEARS CARE Thame Tel: 07938 483356 BAILEY CARE SERVICES Abingdon Tel: 01235 537124

OP D YA

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CARE COMPASSION AND CONVERSATION LTD Chipping Norton OP YA Tel: 01608 648656 CARE OUTLOOK (OXFORD) Oxford Tel: 01865 771348

OP D PD MH SI YA

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CARE WITH CARE Witney Tel: 01865 882219

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BARNARDO’S SYCAMORE RESOURCE CENTRE Banbury Tel: 01295 263317 PD LDA SI

CARE2CARE Didcot Tel: 01865 408322

OP D PD LDA MH SI YA AD

BERNARDO’S VIKING HOUSE Oxford Tel: 01865 762506

PD LDA SI YA

CAREMARK (OXFORD) Oxford OP D PD LDA MH SI YA AD Tel: 01865 777700

BICESTER PA AND CARE LLP Bicester Tel: 07741 207713 OP D PD LDA MH SI YA

CAREMARK (WEST OXFORDSHIRE & CHERWELL) Woodstock Advert page 22 OP D PD LDA MH SI YA AD Tel: 01993 810918

BLUEBIRD CARE (CHERWELL) Bicester Tel: 01869 324293

CARETREE LTD Abingdon Tel: 01235 828296

OP D PD SI YA

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2016).

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To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

DoCare believe that everyone has a right to support in their own home ✓ Do you or a relative need help with day to day tasks? ✓ Do you or a relative need support but want to keep your freedom and individuality? ✓ Would you like free help and advice to get the right support at home? Whether for yourself or a loved one DoCare can offer you the support you need and help make every day a better day. Call us on 0333 700 0333 to qualify for your complimentary consultation. We will be delighted to come and meet you to discuss your needs so that we can help make every day a better day for you and your loved ones. DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Yate and Witney. Email:

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers continued CARING COMPANY, THE (OXON) Didcot Tel: 01235 206117 CENTURION HOUSE Bicester Tel: 01865 748301

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CHARTERVILLE CARE AT HOME LTD Chipping Norton Tel: 01608 648663 OP D PD LDA MH SI YA AD Witney Tel: 01993 775515 OP D PD LDA MH SI YA AD CHERRY CARE SERVICES LTD Witney Tel: 01993 402200 OP D PD LDA MH SI YA CHERWELL CARE SERVICES LTD – 50 BUCKNELL ROAD Bicester Tel: 01869 249839 OP D PD SI YA CHILTERN CENTRE, THE Henley-on-Thames Tel: 01491 575575 CIVICARE OXFORD LTD Oxford Tel: 01865 744174

DAY & NIGHT CARE LIMITED Oxford Tel: 07538 486070

OP D PD YA

DAY AND NIGHTCARE ASSISTANCE Banbury OP D PD MH SI YA Tel: 01295 252277 DAY AND NIGHTCARE ASSISTANCE (HO) Witney OP D PD Tel: 01993 708905 DAY AND NIGHTCARE LIVE-IN CARE LTD Witney OP D PD Tel: 01993 708905 DIDCOT SELF DIRECTED SUPPORT SERVICE Didcot OP D PD LDA MH YA Tel: 01235 818236 EARLMONT HOUSE Oxford Tel: 07967 738617

MH YA

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ELITE CARE AGENCY Bicester Tel: 01869 247779

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FERNLEIGH (OSJCT) Witney Tel: 01993 709726

Advert page 54 OP D PD LDA SI YA

COMMUNITY VOICE LTD (OXFORDSHIRE DOMICILIARY SUPPORT) Witney Tel: 01865 733299 OP D PD LDA MH SI COUNTYWIDE CARING LTD – DOMICILIARY CARE OFFICE Wallingford Tel: 01865 858895

Advert page 22 OP D PD MH SI YA

FLEXICARE (OXFORD AND ABINGDON) Oxford Tel: 01865 321881

PD LDA

FOOTLOOSE AND FANCY FREE (UK) LIMITED T/A FOOTLOOSE COMMUNITY CARE Chipping Norton OP D PD SI YA Tel: 01993 832030

CROSSROADS CARE (OXFORD) Oxford Tel: 01865 260280 OP D PD LDA MH SI YA AD

GOLDEN SERVICES Abingdon Tel: 01235 764422

DASHWOOD Banbury Tel: 07736 100147

GOLDSMITH PERSONNEL LTD (OXFORDSHIRE) Chipping Norton OP D PD LDA MH SI YA Tel: 01608 642064

LDA

Advert page 24 OP D PD MH YA

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers continued GREIGCARE LTD Banbury Tel: 01295 266224 HENLEY CARE LTD Henley-on-Thames Tel: 01491 842915

OP D PD MH SI AD Advert page 24 OP D PD MH YA

HF TRUST – NORTH OXFORDSHIRE DCA Banbury Tel: 01295 267906 HF TRUST – OXON VALE DCA Abingdon Tel: 07786 660779

LDA

OP LDA YA

ICE CENTRE, THE Carterton Tel: 01993 846240 ISIS COURT (OSJCT) Donnington Tel: 01865 748301

LDA YA Advert page 54 OP

KCARE NURSING AGENCY LTD Cowley OP D PD LDA MH SI YA AD Tel: 01865 779455 LAUREL LEAF SUPPORT LTD Witney Tel: 01993 358060

Advert page 26 OP PD LDA SI YA

HF TRUST – SOUTH OXFORDSHIRE & BERKS DCA Abingdon OP LDA YA Tel: 07776 100871

LIFE PATH TRUST LTD Oxford Tel: 01865 989486

HOME HELPERS CARE LTD – 25 THE NURSERY Abingdon OP D PD LDA MH SI YA AD Tel: 01235 848822

LIFECARERS BANBURY AT BRIGHT YELLOW GROUP Bloxham Advert page 28 OP D PD LDA MH SI YA AD Tel: 01295 675070

HOME INSTEAD SENIOR CARE (OXFORD) Banbury OP D PD LDA MH SI YA Tel: 01295 237237 HOME INSTEAD SENIOR CARE SWINDON AND VALE OF WHITE HORSE Swindon OP D PD LDA MH SI YA Tel: 01793 232585 HOMECOMFORTS Chinnor Tel: 01844 354994

OP D PD LDA YA

LDA

LIFECARERS WITNEY AT BRIGHT YELLOW GROUP Witney Advert page 28 OP D PD LDA MH SI YA AD Tel: 01993 848270 MACINTYRE CENTRAL ENGLAND SUPPORT Bicester LDA YA Tel: 01865 798642 MARY KNOWLES HOMECARE PARTNERSHIP, THE Kidlington OP D YA Tel: 01865 376777

HOUSING & CARE 21 – ERDINGTON HOUSE Kidlington OP D LDA Tel: 0370 192 4156

MAYOTT HOUSE (OSJCT) Abingdon Tel: 07971 972877

HOUSING & CARE 21 – STANBRIDGE HOUSE Banbury OP D PD Tel: 0370 192 4000

MEARS CARE – OXFORD Witney OP D PD LDA MH SI YA AD Tel: 01993 703037

HOUSING & CARE 21 – WINDMILL PLACE Thame OP D SI Tel: 0370 192 4262

MIHOMECARE – CARTERTON Carterton Tel: 01993 846099

Advert page 54 OP D PD LDA SI YA

OP D PD MH SI YA

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To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

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Oxford Aunts Care

developed by the publisher of this Guide

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Support and care at home providers continued MOORSIDE PLACE (OSJCT) Kidlington Tel: 07971 972877

Advert page 54 OP D PD LDA SI YA

MUMBY’S HOMECARE SUPPORT LTD Frilford OP D PD LDA MH SI YA AD Tel: 01865 391187 MY CARER Faringdon Tel: 01367 244014

D PD MH SI YA AD

NORTH CHERWELL SUPPORTED LIVING SCHEME Banbury OP D PD LDA MH SI YA Tel: 07969 268349 OASIS PRIVATE CARE LTD Abingdon Tel: 01235 862919 OLIVE TREE SERVICES Witney Tel: 07721 421400

OP D PD LDA MH SI

OP D PD LDAMH SI YA

ORCHARD MEADOWS (OSJCT) Banbury Tel: 01295 230124

Advert page 54 OP D PD YA

OXFORD AUNTS Oxford Tel: 01865 791017

Advert page 28 OP D PD SI YA

OXFORD HEALTH NHS FOUNDATION TRUST – HQ Oxford OP D MH YA AD Tel: 01865 901000 OXFORD HOUSE Henley-on-Thames Tel: 01189 404098 OXFORD PRIVATE CARE Oxford Tel: 01865 861944

OP D PD LDA MH SI AD

OP D PD YA

OXFORD SUPPORTED LIVING SCHEME Oxford OP D PD LDA MH SI YA Tel: 01865 594240

OXFORDSHIRE CHILDREN – YOUNG PEOPLE & FAMILIES Oxford Tel: 01865 256600

PD LDA SI

OXFORDSHIRE HELP AT HOME Witney Tel: 01993 893570

Advert page 28 OP YA

PATERSON HEALTH AND SOCIAL CARE Bicester Tel: 01869 325530 OP D PD LDA MH SI YA AD PECHIV CARE SERVICES Abingdon Tel: 07832 791284

OP D PD MH SI YA

PLL CARE SERVICES Witney Tel: 01993 836463

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PREMIER PERSONAL CARE LTD Henley-on-Thames Tel: 01491 411144 OP D PD LDA MH SI YA AD QUALITY + CARE SOLUTIONS LTD Charlbury Tel: 07435 760283 REAL LIFE OPTIONS Oxford Tel: 07726 695850

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RICHMOND VILLAGE LETCOMBE REGIS DCA Letcombe Regis Tel: 01235 313082

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RISBOROUGH CARERS LTD Thame Tel: 01844 212271 OP D PD LDA MH SI YA AD ROYAL MENCAP SOCIETY – OXFORD DOMICILIARY CARE Oxford Tel: 0800 808 1111

OP LDA YA

Advertisers are highlighted

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Support and care at home providers continued SAINT ANDREWS LTD Kidlington Tel: 01865 841362 SEVACARE – BANBURY Banbury Tel: 01295 278261

OP D YA

OP D PD LDA MH SI YA

SHOTOVER VIEW Oxford Tel: 01865 415116

OP D PD SI YA

SLADE HOUSE (SOCIAL CARE – OXON CITY AND SOUTH DCA) Oxford LDA Tel: 01235 535048 SLADE HOUSE (SOCIAL CARE – OXON WEST AND NORTH DCA) Oxford LDA Tel: 01993 774045 STONE HOUSE BUSINESS CENTRE Chipping Norton OP D PD LDA MH SI YA Tel: 01608 696418

STYLE ACRE Wallingford Tel: 01491 838760

LDA

SURECARE OXFORDSHIRE Abingdon OP D PD LDA MH SI YA Tel: 01235 798867 TOWES COURT Reading Tel: 01491 872988

D YA

VJ CARERS LTD Henley-on-Thames Tel: 01491 411635

OP PD YA

WEST OXFORDSHIRE SUPPORTED LIVING Witney Tel: 07905 262142

OP D PD LDA MH SI YA

WESTMINSTER HOMECARE LTD (OXFORD) Oxford OP D PD LDA MH SI YA AD Tel: 01865 770412

Housing options Sheltered or retirement housing Sheltered and retirement housing is provided by housing associations and some District Councils. Sheltered housing, which is mostly available for rent

only, is a practical step if you would like more security and companionship and, for some, additional help and support.

Extra Care housing Extra Care allows people to have their own home to rent, purchase, or part-purchase under a shared ownership scheme, and have flexible care services delivered to them by the on-site team if they need it. This ensures that residents have peace of mind knowing they are able to remain safely in their own home. For many people, Extra Care housing is an alternative to a residential care home.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Extra Care housing continued To get Extra Care housing, you normally have an assessment of your care needs from a social worker and an assessment of your housing needs by a housing officer. You can also contact the scheme provider directly. If you wish to refer yourself or someone else for assessment, then you can arrange an assessment

online or telephone the Social and Health Care team on 0845 050 7666. To find out more about Extra Care housing, you can watch a short film about the benefits. You can find this on www.oxfordshire.gov.uk/cms/content/ extra-care-housing

District Council contacts Cherwell District Council Bodicote House, Bodicote, Banbury OX15 4AA Tel: 01295 227001 Web: www.cherwell.gov.uk

West Oxfordshire District Council Elmfield, New Yatt Road, Witney OX28 1PB Tel: 01993 861010 Web: www.westoxon.gov.uk

Oxford City Council Town Hall, St Aldate’s, Oxford OX11BX Tel: 01865 249811 Web: www.oxford.gov.uk South Oxfordshire District Council 135 Eastern Avenue, Milton Park, Milton OX14 4SB Tel: 01491 823000 Web: www.southoxon.gov.uk Vale of White Horse District Council 135 Eastern Avenue, Milton Park, Milton OX14 4SB Tel: 01235 520202 Web: www.whitehorsedc.gov.uk

Residential care Care homes A registered care home provides accommodation, meals and help with personal care tasks such as washing, dressing, bathing, getting in and out of bed, getting around and eating. Care homes with nursing Care homes with nursing provide care from a qualified nurse employed by the home. If a care home providing nursing is the best solution, a specially trained nurse will assess your nursing needs, to determine the level of nursing care the NHS will fund. It is important to get this done before you go into a care home. The assessment might be in your

own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, which reports on its findings and awards quality ratings. These inspection reports are available at www.cqc.org.uk If you want to find out more about paying for care, call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Care homes checklist

Some questions to ask when considering a care home. Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions

123

• Who owns and runs the home?

• Can I bring some of my furniture and other belongings with me?

• How many people live there? • Are staff warm, friendly, polite, clean and respectful?

• Can I bring my pet with me? • Can I have my own phone?

• Do the residents seem happy, active and sociable?

Life in the home

• Does the home feel homely and welcoming?

• Can you get up and go to bed when you like?

• Is the home near your family and friends?

• Are bedrooms single or shared? Is there a choice? • Will I have my own bath/shower/toilet? • Can you decorate and arrange your own room? • Can you bring your own furniture and television? • Is there a call system for emergencies? • Can you control the heating in your room? • Can you lock your room or is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there both adapted showers and baths? • Does the home have the right adaptations and equipment to meet your needs? • Are all areas safe and accessible (for example, for wheelchair users)? • Is there adequate provision for sight or hearing difficulties? • Are the grounds/gardens attractive and/ or quiet?

123

• Are there any rules and restrictions (for example, going out, returning)?

• Is the home fresh, clean and comfortably furnished?

Accommodation

• Is it convenient for shops, public transport, your doctor?

123

• Are residents involved in decisions on life in the home? • Can you make and take phone calls in privacy and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance (for example, are places of worship nearby/ Is there a prayer room)? • Can you handle your own money? • Does a hairdresser/chiropodist visit? • Are there arrangements for visiting opticians and dentists? • Can I keep the doctor I have now? If not, what choice of doctor do I have? • Does the home provide its own transport? • Do staff have appropriate language skills/ knowledge? • Are the staff formally trained? • Is there an adequate number of staff day and night? • Can you go out when you choose? • Are visitors welcome at all times? Can they stay overnight? Can I entertain them in private?

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Care homes checklist continued

• Can visitors join you at meals? Is there a charge?

• Under what circumstances will the fees change?

• How much choice do you get about meals?

• Can you retain your own room if you are away?

• Is the food varied and interesting? Can you look at a menu?

• Can you have a short-stay or trial period? • Will you be given a statement of terms on admission?

• Can the home cater for your dietary needs? • Can you have snacks or drinks any time? In your room?

• Are all procedures clearly spelt-out?

• Can you continue to pursue your hobbies?

Notes

• What activities and entertainment are organised?

• Are outings and holidays arranged? At what cost?

Fees and contract terms

123

• How much are the fees? Do they cover all services available? • Does the home accept people paid for by the county council?

Care Choices’ helpline Care Choices provides a free helpline giving information about care services and accommodation. A personalised report can be generated for customers providing details of all home care, care homes or care homes with nursing that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Alternatively, visit www.carechoices.co.uk

Money and paying for support and care Care funded by the Council Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital is below £23,250 (correct at 1st April 2016 but may change), you may be entitled to financial support from your local authority. The value of your home may be included in this assessment. To find out more, contact Oxfordshire County Council’s Social and Health Care team on 0845 050 7666. >>

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Care funded by the Council continued >> Do I have a choice of care home if the Council is paying? Yes, and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by your local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to top-up your fees as long as they are able to do so for the long term. You are not allowed to top-up the fees

yourself from capital below ÂŁ23,250 (correct at 1st April 2016 but may change). My partner needs care, how does this affect me financially? The Council will undertake a joint financial assessment for you and your partner, and will also carry out individual assessments for whoever needs care. The contribution you are asked for will be whatever the lower amount is from these assessments. If you receive joint benefits, you will only be offered a joint assessment.

Paying for your own residential care If you are funding your own care because you are not eligible for local authority funding, there are other forms of financial assistance you may be entitled to. The important thing is not to try to do it alone, always seek professional advice. My Care My Home My Care My Home offers a free telephone and face-toface advice service through home visits aimed at helping people find a suitable home care provider, or care in sheltered or Extra Care schemes and care homes. It is also able to visit people who are currently in hospital and require a package of care before they can be discharged. My Care My Home offers referrals to Independent Financial Advisers; however, if you wish to arrange your own financial adviser, My Care My Home can give you the necessary details to enable you to do this.

choose a suitable adviser, what to expect from them, the difference between independent and restricted advisers and charging options. Visit www.fca.org.uk All advisers should be accredited by the Financial Conduct Authority. The Society of Later Life Advisers The Society of Later Life Advisers (SOLLA) aims to help people to find trusted accredited financial advisers who have a particular understanding of financial needs in later life. The Later Life Adviser Accreditation Scheme is audited and endorsed by the standard-setting body the Financial Skills Partnership (FSP). The website offers an online search of SOLLA accredited advisers. Visit www.societyoflaterlifeadvisers.co.uk

Other sources of help and advice include:

Saga The Saga Care Funding Advice Service, provided by Just Retirement Solutions Limited, specialises in providing care funding advice for people who need to pay for their own care needs. There is a useful free guide to paying for care on its website that can be downloaded or requested by post. Visit www.saga. co.uk or phone 0800 096 8703 to speak to an adviser.

Financial Conduct Authority The Financial Conduct Authorityâ&#x20AC;&#x2122;s website has a range of easy to understand advice and information on sourcing financial advice, including how to find and

Paying for Care Paying for Care is a not-for-profit organisation which includes advice on its website on paying for care, as well as an online care fees calculator and a care cap

The full service is explained in detail at www.mycaremyhome.co.uk or you can call the freephone number on 0800 731 8470 to find out more.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Paying for your own residential care continued calculator. The website offers a search facility for local advisers. For SOLLA-accredited advisers, look for the red

and purple flower logo by their name. Visit www.payingforcare.org

Benefits advice You can find out more about the benefits you might be entitled to by visiting www.gov.uk/benefits-calculators

which features reliable advice on how to make a claim and what to do if your circumstances change.

The Oxfordshire Specialist Advice Service Age UK Oxfordshire, Citizens Advice Oxford, Citizens Advice West Oxfordshire and Oxfordshire Welfare Rights have come together to provide a free, comprehensive, independent advice service. The service helps with queries around benefits, money advice, budgeting and other welfare issues and will link you into services that can provide further support. The service is free for people to use, and is focused on meeting the needs of people living in Oxfordshire who are struggling with their day-to-day lives due to disability or ill health. However, you don’t have to have a carer or anyone looking after you. We will be able to help you if you: • have a disability or long term illness; • have someone in your family household with a disability or long-term illness; • are caring for someone with a disability or long-term

illness; or • are a young person transitioning from children’s care services. Oxfordshire Specialist Advice Service provides a dedicated telephone advice line and email service, which aims to answer all your queries around benefits, money advice, budgeting and other welfare issues and link you into services that can provide further support. This is backed up by a team of specialist advisers, who are able to meet face-to-face with people unable to access advice by telephone, email or in their local community. The service also supports professionals who may be working with you, through the provision of comprehensive and responsive training opportunities and a consultancy line for specialist case support. Please call 01865 410660, 9am to 5pm weekdays, or email your enquiry to advice@oxfordshiresas.org.uk

Keeping safe Trusted traders Oxfordshire County Council’s ‘Buy With Confidence’ to ensure their trustworthiness and compliance with scheme provides a list of reputable local businesses. the law. You can search the list of approved providers at Trading Standards staff have checked member businesses www.buywithconfidence.gov.uk

Fire and rescue To reduce the chance of having a fire in your home, you need to be aware of the risks, how to prevent them and what to do should a fire occur. An online home fire risk check will take you through various high-risk areas and highlight where you may have a

fire risk. Visit www.365alive.co.uk to find out more. If you are worried about your fire safety and would like to know if you are eligible for a free home fire risk check, please complete the online form at www.365alive.co.uk

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Keeping warm in winter You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5th January 1953. This is known as a ‘Winter Fuel Payment’. If you are a new claimant, contact the Winter Fuel Payments helpline on 0845 915 1515. The line is open Monday to Friday, 8am to 6pm.

Protecting vulnerable adults Far too many adults suffer abuse and neglect, often at the hands of relatives or people in trusted positions. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

an organisation where this is not addressed by the management. If you are worried about contacting the police, you can contact Oxfordshire County Council’s Social and Health Care team to talk things over first on 0845 050 7666.

Abuse can be physical, sexual, psychological, emotional or financial, or it can arise from neglect. Further information is also available on the Oxfordshire Safeguarding Adults Board website at www.osab.co.uk Institutional abuse is where one or more people are affected by the action, or lack of action, of an If someone is in immediate danger, call the police on organisation, or of an individual working within 999.

Domestic abuse Oxfordshire Domestic Abuse services offer emotional and practical support to victims suffering or fleeing domestic abuse. Call the helpline on 0800 731 0055 between 10am and 4pm, Monday to Saturday or visit

the website www.reducingtherisk.org.uk There is also a National Domestic Abuse Helpline which is open 24-hours, call 0808 200 0247.

Protecting children and young people If you are worried about a child or young person’s wellbeing, or think they may be at risk of harm or being abused or neglected, you should let someone know. There are a number of organisations you can speak to but if you think a child is in immediate danger, call the police on 999. You can also get advice and help from the National Society for the Prevention of Cruelty to Children helpline on 0808 800 5000 or get help via email on help@nspcc.org.uk You can contact Oxfordshire County Council whether you are a concerned member of the public, a child

or young person who is being harmed, or a parent or carer who feels at risk of harming a child. Oxfordshire County Council’s Social and Health Care team Tel: 0845 050 7666 Emergency Duty team (outside office hours) Tel: 0800 833 408 The Kingfisher Team is a specialist team of police and social workers who work with children and young people at risk of sexual exploitation. The team can be contacted on 01865 335276.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Having your say How to make a complaint or comment If you are unhappy or worried about any adult social care services, it is important to let someone know. Usually talking to someone in the service can put it right. You can talk to the people who provide your care or their managers. They will have a process in place for managing complaints and listening to concerns that are raised. Wherever you raise a concern it should be listened to and taken seriously. The good and bad things people raise can help improve services for everyone. You will not be treated unfairly because of anything you raise. It is never wrong to give the service a call. The Comments and Complaints team will help you decide what to do – you do not have to make a formal complaint to talk things through.

Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself. You can contact them on 0300 061 0614 or 0845 602 1983 Write to: The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH You can call the County Council’s Comments and Complaints Service for advice about what to do or to raise a concern about a service. Contact details are adjacent.

Tel: 01865 323589 Email: commentsandcomplaints@oxfordshire. gov.uk Write to: Comments and Complaints Service Freepost RRYR-XTBE-GBTZ, County Hall, New Road, Oxford OX1 1ND For complaints concerning the NHS, contact NHS Complaints on 0300 343 5718 or email oxfordshire@seap.org.uk

Healthwatch Oxfordshire Healthwatch Oxfordshire is an independent organisation that listens to people’s thoughts and experiences of health and social care in Oxfordshire and works to help people get the best out of these services, whether it’s improving them today or helping to shape them for tomorrow. Healthwatch will give children, young people and adults a powerful voice both locally and nationally by: • providing information about local health and social care services; • listening to your views and experiences on the way that health and social care services are delivered; • using your views to make recommendations about

how your services could or should be improved now; and • making your views known to influence the way your services are designed for the future. For more information about Healthwatch Oxfordshire, please call 01865 520520 or visit www.healthwatchoxfordshire.co.uk Hearsay Oxfordshire Healthwatch is working with Oxfordshire County Council to run Hearsay events to find out what the public thinks about Adult Social Care services.

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Healthwatch Oxfordshire continued People who use services provided by the Council are invited with friends, carers and family members to have their say about what is most important to them. They are able to speak directly to people responsible for the planning and quality of adult care services.

If you would like to get involved in a Hearsay event, call 01865 520520, email hello@healthwatchoxfordshire.co.uk or visit www.healthwatchoxfordshire.co.uk

Patient Advice and Liaison Service (PALS) The Patient Advice and Liaison Service is a free and confidential service that provides help to the public when dealing with the NHS. It acts independently when handling patient and family concerns, liaising with staff, managers and relevant organisations to negotiate immediate or prompt solutions. If the team cannot answer your questions, they will put you in contact with someone who can help you. There are Patient Advice and Liaison Services locally at each NHS Trust.

Churchill Hospital Tel: 01865 235855 Email: PALSCH@ouh.nhs.uk Horton General Hospital PALS Office: Tel: 01295 229259 Email: PALSHH@ouh.nhs.uk John Radcliffe Tel: 01865 221473 or 740868 Email: PALSJR@ouh.nhs.uk Nuffield Orthopaedic Centre PALS Office: Tel: 01865 738126 Email: PALSNOC@ouh.nhs.uk Oxford Health Tel: 0800 328 7971 Email: PALS@oxfordhealth.nhs.uk Oxfordshire Clinical Commissioning Group Tel: 01865 336800 Email: oxon.gpc@nhs.net

Get involved Oxfordshire Voice This is a citizenâ&#x20AC;&#x2122;s panel made up of over 3,000 Oxfordshire residents who have volunteered to give up some of their time to answer surveys on a wide variety of issues. Panel members are carefully recruited to be representative of the population of Oxfordshire and are invited to stay on the panel for around three years. Visit www.oxfordshire.gov.uk/cms/publicsite/oxfordshire-voice-panel to find out more. Health and Wellbeing Board The Health and Wellbeing Board is a partnership between Oxfordshire County Council, the NHS, District Councils, local Healthwatch and the people of Oxfordshire. It is designed to ensure that we all work together to improve our health and wellbeing, especially those of us with health problems or in difficult circumstances.

Talking Health By signing up to Talking Health, you can get involved and have your say about your local NHS services. Visit www.consult.oxfordshireccg.nhs.uk or write to cscsu.talkinghealth@nhs.net to find out more. Oxfordshire Community First If you would like to support and help to grow community transport locally, get in touch with Oxfordshire Community First who will be able to find your local community transport group. You could volunteer to help, for example by making sure people who need it know about the service; helping with fundraising; becoming a volunteer driver and helping with bookings. Call 01865 883488 or email info@oxonrcc.org.uk to find out more.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Get involved continued Volunteer Connect Run by Banbury Citizens Advice Bureau, Volunteer Connect runs a community transport service for the Cherwell area by recruiting volunteer drivers who use their own cars to take people to essential appointments, when there is no reasonable alternative travel for them. For information about general volunteering, call 0300 303 0126 or for information about community transport call 0300 303 0125 or email info@volunteerconnect.org.uk Volunteer Centres Cherwell Volunteer Connect provides a volunteering brokerage service to the community throughout Cherwell. The service matches volunteers to volunteering

opportunities and works with public and private sector organisations to increase volunteering. Tel: 0300 303 0125 Email: info@volunteerconnect.org.uk Oxford City, South Oxon and the Vale of White Horse The Volunteer Centre Oxfordshire offers a service to those wanting to volunteer and those looking for volunteers in these areas. Tel: 01865 251946 Web: www.vcoxfordshire.org West Oxfordshire Volunteer Link Up offers community transport, befriending and practical help. Tel: 01993 776277 Email: office@vlu.org.uk Web: www.vlu.org.uk

Advocacy Someone to support you to get your view across Sometimes we all need help to get our views across and to understand the information we are given. But if you have substantial difficulty in understanding, retaining or weighing up information, or in communicating your wishes, you might have a family member, friend or neighbour you can ask to help you. If there is no-one appropriate you can ask, Oxfordshire County Council can arrange for you to have an independent advocate to help you. An independent advocate is a person who supports you to understand information, express your needs and wishes, secure your rights, represent your interests and enables you to be fully involved in planning your care and support.

To find out more about how you can get independent advocacy, please contact Oxfordshire County Councilâ&#x20AC;&#x2122;s Social and Health Care team by emailing socialandhealthcare@oxfordshire.gov. uk or by calling 0845 050 7666. Getting Heard Getting Heard provides a free, independent and confidential service to adults in Oxfordshire which helps people to represent their interests, secure their rights and access services of their choice. It also supports people who wish to challenge, make suggestions or complain about services. Go to www.gettingheard.org to find out more.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans. Solicitors for the Elderly is an independent, national organisation of lawyers, such as solicitors, barristers

and legal executives who provide specialist legal advice for older and vulnerable people, their families and carers. Find out more at www.sfe.legal If you need help finding a lawyer, you can call during office hours on 0844 567 6173. Contact Citizens Advice by visiting www.citizensadvice.org.uk

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Bereavement Oxfordshire County Council’s Registration Service has produced a bereavement guide to help you to arrange a funeral. It provides guidance, support and reassurance and will help you to get all the information you’ll need to help you at this difficult time. Visit www.oxfordshire.gov.uk to find out more.

Cruse is the leading charity in the UK specialising in bereavement. It offers one-to-one counselling sessions, therapeutic groups and friendship groups to people trying to come to terms with the death of others. Call 01865 245398, visit www.oxfordcruse. co.uk or email admin@oxfordcruse.co.uk for more information.

Oxfordshire Association of Care Providers Oxfordshire Association of Care Providers (OACP) is a community interest company formed in 2014 to represent and support the diverse range of care providers operating across the county. Its members include registered care providers, community-based services and Personal Budget holders and cover a complete range of private, independent and voluntary sector providers. Most providers work with adults, but some have services for young people and children. This diversity is reflected in our Board membership. It represents all types of social care, in all settings, for all conditions. This includes care homes (and care homes with nursing), home care agencies, supported living providers, community mental health services, housing-related support, day-time support and respite services. Its 90+ members also include services which provide advocacy, information, advice and support. It is this wide-ranging and diverse membership, which provides the strength of OACP. It is able to look across the whole sector and see trends and opportunities for providers to work together for the benefit of the sector. It aims to support care providers to deliver high-quality, person centred care and recognises that quality with annual awards for best practice. With its overview, OACP recognises common themes: the difficulty of recruitment, the pressure on delivering quality services in a challenging financial context, and with tight regulatory standards. Its forums offer opportunities to bring together providers to focus on specific themes, or to identify joint working that would improve aspects of delivery. The world of health and social care is extremely complex. It is essential that the voice of care providers is heard at meetings with NHS and local government

colleagues to resolve challenges, from hospital admissions and discharge planning to safeguarding and funding. OACP enables providers to keep abreast of local government and health commissioning strategy, not being afraid to push back at issues it feels are detrimental to care provision quality. Benefits of OACP membership for care providers include: • guidance, support and advice on all aspects of care delivery, employment of staff, meeting regulations etc; • regular meetings and events; • promote your service using the OACP logo as a mark of being in touch and up to date; • a comprehensive training offer at reduced prices; and • join the collective voice representing the sector locally and nationally. And lots more. Providers, please contact the association for membership costs. Oxfordshire Association of Care Providers Stables 4, Howbery Park, Benson Lane, Crowmarsh Gifford, Oxfordshire OX10 8BA Tel: 01491 822604 / 605 / 606 Email: info@oacp.org.uk Web: www.oacp.org.uk Twitter: @OxonACP Facebook: OxonACP

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Winterbrook

NURSING HOME Winterbrook is a home that provides nursing and social care for the elderly including those suffering from dementia.

• Situated between Reading and Oxford in the historic market town of Wallingford • Set in extensive picturesque gardens • Nursing care for chronically sick and terminally ill • Offering short and long-term care and respite care • 35 single rooms with en-suite and walk in showers and 3 double rooms • Dedicated 24-hour care provided by Registered Nurses and NVQ trained Health Carers • Promoting physical, emotional, social and spiritual well-being • Daily activities and regular outings organised by our dedicated activity coordinator • Vertical lift, with disability access and nurse call system • Regular visits by hairdresser, chiropodist and optician • Nutritious menus with special diets catered for • Regular GP visits to assess residents’ medical needs • Excellent relationship with local GP surgery and pharmacy • Affiliated with Oxford Brookes University and training institutions for continuous professional development of staff

To fully appreciate the benefits that Winterbrook and our dedicated staff can offer, please come and visit us...

www.excellentcarehomes.co.uk

Address: 18 Winterbrook, Wallingford, Oxon OX10 9EF Tel: 01491 833922 Email: winterbrookhome@btconnect.com

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Wyndham Hall CARE HOME

Welcome to Wyndham hall. When you step inside our beautiful state of the art home you will leave your typical view of care homes behind. Hair and Beauty Salon, Cinema, Coffee Shop, Pub, Restaurant and Bistro. At Wyndham Hall our five star service offers residents the highest quality care. Our team are passionate and dedicated to enable our residents lead fulfilling lives. Call in and meet the team, passionate about care and passionate about people with a warmth and compassion that underpins everything we do. Your loved one will instantly know they are in safe hands.

Wyndham Hall Care Home

Skimmingdish Lane, Launton, Bicester OX26 5AF

Tel: 01869 722767

wyndham.hall@mmcg.co.uk

Care home listings Cherwell care homes BAYBERRY CLINIC The Bayberry Community, 6 Church Lane, Wendlebury, Bicester OX25 2PN Tel: 01869 321717 MH YA AD

HOLT FARM CARE LTD Holt Farm, Hopcrofts Holt, Steeple Aston, Bicester OX25 5QQ Tel: 01869 347600

CHENEY HOUSE Advert inside front cover Rectory Lane, Middle Cheney, Banbury OX17 2NZ Tel: 01295 710494 OP D PD SI

LAKE HOUSE (OSJCT) The Green, Lake Walk, Adderbury, Banbury OX17 3NG Tel: 01295 811183 Advert page 54 OP D

CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA Tel: 01869 245005 OP D PD LDA MH SI FAIRHOLME HOUSE Church Street, Bodicote, Banbury OX15 4DW Tel: 01295 266852 OP D PD FEATHERTON HOUSE Chapel Square, Deddington, Banbury OX15 0SG Tel: 01869 338259 GLEBE HOUSE (OSJCT) 8 Mill Street, Kidlington OX5 2EF Tel: 01865 841859 Advert page 54 GOSFORD LODGE 95 Bicester Road, Kidlington OX5 2LD Tel: 0118 958 1950

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LEY COMMUNITY DRUG SERVICES 26 Sandy Lane, Yarnton, Kidlington OX5 1PB Tel: 01865 378600 PIGGY LANE, 4 Bicester OX26 6HT Tel: 01865 747455

Excellent care for people with Nursing and Dementia needs

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RIDINGS, THE Calder Close, Daventry Road, Banbury OX16 3WR Tel: 01295 276767 OP D SHORT TERM BREAKS – 69 NEITHROP AVENUE Banbury OX16 2NT Tel: 01295 269646 D PD LDA SI ST ANNE’S RESIDENTIAL CARE HOME Clifton, Banbury OX15 0PA Tel: 01869 Heathfield 338295 OP D PD MHHome SI YA House Nursing Heathfield HeathfieldHouse HouseNursing NursingHome Home Excellent care for people with Nursing and Dementia needs STEWART HOUSE CARE HOME Excellent Excellent care careforforpeople peoplewith withNursing Nursingand andDementia Dementianeeds needs House is situated in 85 Bloxham Road, Banbury OX16 9JSHeathfield Heathfield Heathfield House House is situated isjust situated in in beautiful surroundings beautiful beautiful surroundings surroundings just just outside of oxford. outside of of oxford. Weoutside take pride inoxford. combining the Tel: 01295 259541 OP D We take take pride pride invalues in combining combining bestWe of traditional and thethe best best of of traditional traditional values values and anda up-to-date information to create up-to-date up-to-date information information to to create create a a comfortable, homely environment comfortable, comfortable, homely homely environment environment for for our residents. for our our residents. residents.

Heathfield House Nursing Home

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We provide nursing care with dementia. Our team of dedicated staff actively support and promote residents to maintain contact with friends and relatives. There are no restrictions on visiting hours and family and friends are always made welcome If you have any further questions or would like to visit and encouraged to visit, stay for a meal, and Heathfield House nursing then call Ms Alison WeWe provide provide nursing nursing care care with with home, providing providing high high quality quality of care. care. We provide nursing care with providing high quality of of care. generally spend time together, perhaps even dementia. dementia. If you Ifhave you have have any any further further questions questions dementia. If you any further questions ororor Valentine who will be pleased to answer your questions, joining in with our wide range of activities and would would like like to to visit visit Heathfield Heathfield House House like toaround visit Heathfield House send aofbrochure arrange forwould younursing to look the home. Our Our team of dedicated dedicated staff staff actively actively Our team ofteam dedicated staffor actively nursing home, home, then then call call Ms Ms Alison Alison nursing home, then call Ms Alison entertainment. support support and and promote promote residents residents to to support and promote residents to Valentine Valentine who who willwill bebe pleased pleased to to maintain maintain contact contact with with friends friends and and Valentine who will be pleased to

contact with friends01869 and Telephone: 350 940 answer answer your your questions, questions, send send answer your questions, send a a a We are fully CQC compliant after our last maintain relatives. relatives. relatives. brochure brochure oror arrange arrange for you you to to look look brochure or arrange forfor you to look inspection and take pride in providing high www.heathfieldhouse-care.co.uk around around the home. home. There areare nono restrictions restrictions onon visiting visiting around thethe home. ThereThere are no restrictions on visiting quality of care. hours and and family family and and friends friends Telephone: Telephone: 01869 01869 350 350 940 940 hourshours and family and friends are areare Telephone: Bicester Road, Bletchingdon, Oxfordshire, OX5 3DX. 01869 350 940 always always made made welcome welcome and and always made welcome and Heathfield House House encouraged encouraged to to visit, visit, stay stay forfor a meal, a meal, Heathfield Heathfield House encouraged to visit, stay for a meal, Nursing Nursinghome home and and generally generally spend spend time time together, together, and generally spend time together, perhaps perhaps even even joining joining in in with with ourour Nursing home perhaps even joining in withand our Bicester Bicester Road, Road, Bletchingdon, Bletchingdon, wide wide range range of of activities activities and Bicester Road, Bletchingdon, Oxfordshire, Oxfordshire, OX5 OX5 3DX. 3DX. wide entertainment. range of activities and entertainment. Oxfordshire, OX5 3DX. Visit Visit ourour website website at at entertainment. our website at www.heathfieldhouse-care.co.uk WeWe areare fully fully CQC CQC compliant compliant after after Visitwww.heathfieldhouse-care.co.uk We are fully CQC compliant after ourour last last inspection inspection and and take take pride pride in inwww.heathfieldhouse-care.co.uk our last inspection and take pride in

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Excellent care for people with dementia

Matron and some of our team of well trained, kind, caring staff

Tasty food from our own chef

100 staff care for 45 residents Residents are free to get up and go to bed when they choose and eat between meals if they wish. All bedrooms are light and airy with low windows and most have excellent views. The home has secure gardens and grounds where residents may stroll about whenever and wherever they like. Many enjoy our minibus trips through the country lanes.

We have an excellent reputation for caring for the elderly mentally infirm, particularly those with Alzheimerâ&#x20AC;&#x2122;s disease. We offer a relaxed and happy environment, where residents retain their freedom of choice and individuality. We use no routine tranquillisers or sedative drugs.

Doors to the garden always open

Beautiful secure grounds with lovely views over open countryside If you are looking for somewhere with the facilities and experience to care for people, no matter what the future may hold â&#x20AC;&#x201C; then call George Tuthill or Maggie Rampley who will be pleased to answer your questions, send you a brochure, or arrange for you to look around the home.

Homely spacious rooms

Direct telephone line: 01295 757123.

Wardington, Banbury, Oxon OX17 1SD. Telephone 01295 750622. (Five minutes from Junction 11 on the M40) Visit our website at www.wardington.com or email george.tuthill@wardington.com

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Cherwell care homes with nursing AGNES COURT – CARE HOME WITH NURSING PHYSICAL DISABILITIES Warwick Road, Banbury OX16 2AB Tel: 01295 673760 PD YA BANBURY HEIGHTS NURSING HOME 11 Old Parr Road, Banbury OX16 5HT Tel: 01295 262083 Advert below OP D PD LDA MH SI CHACOMBE PARK Banbury Road, Chacombe, Banbury OX17 2JL Tel: 01295 641712 Advert page 61 OP D PD YA CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA Tel: 01869 245005 OP D PD LDA MH SI FEWCOTT HOUSE NURSING HOME Fritwell Road, Fewcott, Bicester OX27 7NZ Tel: 01869 345501 OP D PD LDA MH SI YA GLEBEFIELDS CARE HOME Stratford Road, Drayton, Banbury OX15 6EH Tel: 01295 641570 Advert page 48

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HEATHFIELD HOUSE NURSING HOME Heathfield, Bletchingdon, Kidlington OX5 3DX Tel: 01869 350940 Advert page 43

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JULIE RICHARDSON NURSING HOME, THE 14 Dashwood Road, Banbury OX16 5HD Tel: 01295 268522 Advert below OP D PD LDA MH SI LANGFORD VIEW (OSJCT) Coach House Mews, Bicester OX26 6EW Tel: 01869 252343 Advert page 54

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LARKRISE CARE CENTRE (OSJCT) Prescott Close, Banbury OX16 0RD Tel: 01295 257471 Advert page 54

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MANOR HOUSE NURSING HOME Main Street, Merton, Nr Bicester OX25 2NF OP D MH Tel: 01865 331555 SOUTHERNDOWN Worcester Road, Chipping Norton OX7 5YF OP D MH Tel: 01608 433192 Advert page 61 WARDINGTON HOUSE NURSING HOME Wardington, Banbury OX17 1SD Tel: 01295 750622 Advert page 44

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GODSWELL PARK Church Street, Bloxham, Banbury OX15 4ES Tel: 01295 724000 OP PD SI

WYNDHAM HALL CARE HOME Allotment Way, Launton, Bicester OX26 5AF Tel: 01869 722767 Advert page 42 OP D PD SI YA

GREEN PASTURES CHRISTIAN NURSING HOME The Hawthorns, Banbury OX16 9FA Tel: 01295 279963 OP

YARNTON RESIDENTIAL AND NURSING HOME Rutten Lane, Yarnton, Kidlington OX5 1LW OP D PD MH SI Tel: 01865 849195

Banbury Heights Nursing Home & The Julie Richardson Nursing Home

“Providing Taylor-made care” Nursing Care, Dementia Care and Respite Care Our nursing homes are family run and we have been providing quality affordable care to the residents of Banbury for the past 25 years.

www.banburyheightsnursing.co.uk Banbury Heights, 11 Old Parr Road, Banbury, Oxfordshire, OX16 5HT | Tel: 01295 262083 | Email: mail@banburyheightsnursing.co.uk

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A choice of elderly care options in Oxford If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Oxford could be something for you to think about, whether you’ve got our health insurance or not. For friendly advice about your options, call our Elderly Care Support Line on:

01865 988 474 Lines are open seven days a week. We may record or monitor our calls.

Look for Green Gates in the listings section. Q116273 2168 2016 BPR00823

WHAT ARE THE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? WHATWILL ARE ITHE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 0800 389 2077 With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Oxford care homes EDEN HOUSE RESIDENTIAL HOME I 50 Horspath Road, Oxford OX4 2QT Tel: 01865 776012 EDEN HOUSE RESIDENTIAL HOME III 38 Horspath Road, Oxford OX4 2QT Tel: 01865 776012 FAIRFIELD RESIDENTIAL HOME 115 Banbury Road, Oxford OX2 6LA Tel: 01865 558413 ISLIP ROAD, 27 Oxford OX2 7SN Tel: 01865 516783 LADY NUFFIELD HOME, THE 165 Banbury Road, Oxford OX2 7AW Tel: 01865 888500

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ST ANDREW’S RESIDENTIAL CARE HOME LTD 184 London Road, Headington, Oxford OX3 9EE OP D MH Tel: 01865 741752

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ST JOHN’S HOME St Mary’s Road, Oxford OX4 1QE Tel: 01865 247725

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TOWNSEND HOUSE (OSJCT) Bayswater Road, Headington OX3 9NX Tel: 01865 762232 Advert page 54

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LONGLANDS (OSJCT) Balfour Road, Blackbird Leys, Oxford OX4 6AJ Tel: 01865 779224 Advert page 54

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MARSTON COURT (OSJCT) Marston Road, Oxford OX3 0DJ Tel: 01865 241526 Advert page 54

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OXFORD RESPITE SERVICE 43 Saxon Way, Headington, Oxford OX3 9DD Tel: 01865 747455

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Punts moored on the river in Oxford

Oxford care homes with nursing ALBANY CARE HOME, THE 7 London Road, Headington, Oxford OX3 7SN Tel: 01865 565024 Advert page 48 BROOKFIELD Little Bury, Oxford OX4 7UY Tel: 01865 779888

CHURCHFIELDS CARE HOME Pound Lane, Cassington OX29 4BN Tel: 01865 881440 Advert page 60

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GREEN GATES CARE HOME 2 Hernes Road, Summertown, Oxford OX2 7PT Tel: 01865 988232 Advert page 46

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Experience the difference at our brighterkind care homes. A new approach to care

Everything we do at brighterkind is designed to make every day the best it can be. Our superb homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families. We are very proud of our homes and the full pathway of care we provide: residential, nursing and respite care. See details below for our brighterkind homes in Oxfordshire. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com Albany 7 London Road Headington Oxfordshire OX3 7SN 01865 565 024

Glebefields Stratford Road Drayton, Banbury Oxfordshire OX15 6EH 01295 641 570

Hempton Field 36 Lower Icknield Way Chinnor Oxfordshire OX39 4EB 01844 808 744

Mill House 30-32 Bridge Street Witney Oxfordshire OX28 1HY 01993 627 549

Oxford care homes with nursing continued HEADINGTON CARE HOME, THE Roosevelt Drive, Headington, Oxford OX3 7XR Tel: 01865 760075

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HOUSE 2 SLADE HOUSE Horspath Driftway, Headington, Oxford OX3 7JH Tel: 01865 747455

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HOWARD HOUSE PROJECT 190 Iffley Road, Oxford OX4 1SD Tel: 01865 200955

IFFLEY RESIDENTIAL AND NURSING HOME Anne Greenwood Close, Iffley, Oxford OX4 4DN OP D Tel: 01865 718402 ISIS HOUSE CARE & RETIREMENT CENTRE (OSJCT) Cornwallis Road, Donnington OX4 3NH OP D YA Tel: 01865 397980 Advert page 54 SMART HOWARD HOUSE PROJECT 190 Iffley Road, Oxford OX4 1SD Tel: 01865 200955 ST LUKE’S HOSPITAL – OXFORD 4 Latimer Road, Headington, Oxford OX3 7PF Tel: 01865 228800

Bell Tower

TRIANGLE, THE Old London Road, Wheatley, Oxon OX33 1YW Tel: 01865 875596

South Oxfordshire care homes AMBER HOUSE – DIDCOT 25-27 Norreys Road, Didcot OX11 0AT Tel: 01235 512509

CHILTERNS END – OXFORDSHIRE (OSJCT) Greys Road, Henley-on-Thames RG9 1QR Tel: 01491 574066 Advert page 54

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CLEEVE LODGE 11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN Tel: 01491 873588

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BROOK HOUSE RESIDENTIAL CARE HOME 19 Ockley Brook, Didcot OX11 7DR PD LDA MH Tel: 01235 818926

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Looking for quality care in Oxfordshire

What matters to you, matters to us We believe every resident is a unique and special person. Our highly skilled and passionate care teams take time to get to know the people we care for and their families to provide a real home from home environment. We ensure every day is filled with quality of life moments for our residents, where their physical, mental, emotional and spiritual needs are met with compassion and kindness. If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d like some information about funding the cost of care, please contact us to find out how we can meet your needs.

Oaken Holt Farmoor OX2 9NL

A magnificent country estate set within 23 acres of beautiful gardens and parklands. Offering Residential and Nursing care.

Wytham House Farmoor OX2 9NL

A purpose built state of the art home set within the grounds of Oaken Holt’s 23 acres. Offering Specialist Dementia care.

Tall Trees Chipping Norton OX7 6DB

This striking building built from local Cotswold stone is centred on a courtyard, overlooking the village cricket ground and wildflower meadows. Offering Residential, Nursing and Dementia care.

Huntercombe Hall Henley on Thames RG9 5SE A Stately Home with a unique and varied history, set within beautiful gardens. Offering Residential, Nursing and Dementia care.

Call 0808 Emailcarechoices@caringhomes.org carechoices@caringhomes.org Call 0808223 2235356 5356 or or Email

South Oxfordshire care homes continued DIMENSIONS 7 WYCHWOOD CLOSE Sonning Common, Reading RG4 9SN Tel: 0118 972 2678

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DIMENSIONS WOODVIEW 97 WANTAGE ROAD Didcot OX11 0AF LDA Tel: 01235 814939 DISABILITIES TRUST – 4 PAGES ORCHARD Sonning Common, Reading RG4 9LW LDA YA Tel: 0118 972 2928 DISABILITIES TRUST – 22 WOODLANDS ROAD Sonning Common, Reading RG4 9TE LDA YA Tel: 0118 972 1460 EASTFIELD HOUSE CARE HOME Eastfield Lane, Whitchurch-on-Thames RG8 7EJ Tel: 0118 984 2586 GRANGE, THE Grange Close, Goring, Reading RG8 9EA Tel: 01491 872853 LYNDHURST RESIDENTIAL CARE HOME Lyndhurst Road, Goring-on-Thames RG8 9BL Tel: 01491 871325 MAPLES, THE Tokers Green, Reading RG4 9EY Tel: 0118 907 1982

Oxford canal

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ORCHARD HOUSE High Street, Harwell, Didcot OX11 0EX OP PD MH SI YA Tel: 01904 430600

ORCHARD LODGE 36 Baskerville Road, Sonning Common, Reading RG4 9LS Tel: 0118 972 2582

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SOTWELL HILL HOUSE Brightwell-cum-Sotwell, Wallingford OX10 0PS Tel: 01491 836685

TOWER HOUSE Tower House, Reading Road, Shiplake, Henley-on-Thames RG9 3JN Tel: 0118 940 1197

WOODLANDS 4 Gaskells End, Tokers Green, Reading RG4 9EW Tel: 0118 972 4913

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South Oxfordshire care homes with nursing ABBEYCREST NURSING HOME Essex Way, Sonning Common, Reading RG4 9RG OP D Tel: 0118 970 9000

ACACIA LODGE Quebec Road, Henley-on-Thames RG9 1EY OP D PD SI YA Tel: 01491 579100

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

The Close Care Home offers long term, short stay convalescent, respite and specialist care. Situated close to Oxford and the picturesque market towns of Abingdon and Wallingford. The Close is in the perfect location for a relaxing and sophisticated stay.

01865 407343

â&#x20AC;˘

www.theclosecarehome.co.uk

The Close Care Home, Abingdon Road, Burcot, OX14 3DP

South Oxfordshire care homes with nursing continued CLOSE CARE HOME, THE Abingdon Road, Burcot, Abingdon OX14 3DP OP D PD YA Tel: 01865 407343 Advert page 52

MEADOWS, THE (OSJCT) Britwell Road, Didcot OX11 7JN Tel: 01235 518440 Advert page 54

HEMPTON FIELD CARE HOME 36 Lower Icknield Way, Chinnor OX39 4EB Tel: 01844 808744 Advert page 48

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MEYLAN HOUSE 136 Loyd Road, Didcot OX11 8JR Tel: 0203 195 3559

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OLD VICARAGE RESIDENTIAL – NURSING AND DEMENTIA CARE HOME, THE Moulsford, Wallingford OX10 9JB OP D Tel: 01491 651429 Advert below

HUNTERCOMBE HALL CARE HOME Huntercombe Place, Nuffield, Henley-on-Thames RG9 5SE Tel: 0808 223 5356 Advert page 50

JOHN MASEFIELD – CARE HOME WITH NURSING PHYSICAL DISABILITIES Burcot Brook, Lodge Burcot, Abingdon OX14 3DP PD LDA YA Tel: 01865 340324 LASHBROOK HOUSE Mill Road, Shiplake, Henley-on-Thames RG9 3LP OP D Tel: 0118 940 1770 LONGLANDS Pound Lane, Cassington, Oxon OX29 4BN Tel: 01865 881440 MEADOWCROFT (OSJCT) 78 Queens Road, Thame OX9 3NQ Tel: 01844 212934 Advert page 54

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RUSH COURT Shillingford Road, Wallingford OX10 8LL Tel: 01491 837223

WATLINGTON AND DISTRICT NURSING HOME Hill Road, Watlington OX49 5AE OP D PD MH SI Tel: 01491 613400 WESTGATE HOUSE (OSJCT) Millington Road, Wallingford OX10 8FE Tel: 01491 836332 Advert page 54

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WINTERBROOK NURSING HOME 18 Winterbrook, Cholsey, Wallingford OX10 9EF Tel: 01491 833922 Advert page 41

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Old Vicarage The Old Vicarage is set in tranquil grounds and provides a cosy, friendly, family style home for all our residents.

Residential, Nursing and Dementia Care Home Moulsford, Nr Wallingford, Oxfordshire

Supporting older people To find out more and arrange a visit please contact us:

T: 01491 651 429

www.fote.org.uk

E: manager@theoldvicarage.fote.org.uk Registered charity no 226064

FOTE 185 X 53 ADVERT.indd 1

29/03/2016 15:34

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Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Oxford, Witney, Abingdon, Adderbury, Thame, Kidlington, Henley-on-Thames, Banbury, Chipping Norton, Wallingford, Wantage, Woodstock, Didcot and Bicester **New home coming to Henley-on-Thames in 2016**

To find out more or to arrange an appointment to visit any of our homes in Oxfordshire , please contact 0800 988 8133 or enquiries@osjct.co.uk

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

Vale of White Horse care homes HAVEN, THE Radley Road, Abingdon OX14 3PP Tel: 01235 521801 HF TRUST – MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR Tel: 01235 831686

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HF TRUST – NO 3 & 4A MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR OP LDA YA Tel: 01235 827615 IRIS HAYTER HOUSE 43 Sandford Road, Littlemore, Oxford OX4 4XL Tel: 01865 749560 KIRLENA HOUSE 18 Kennington Road, Kennington, Oxford OX1 5NZ Tel: 01865 739223 KNOWL, THE 52 Stert Street, Abingdon OX14 3JU Tel: 01235 521850

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LEAFIELD RESIDENTIAL CARE HOME 32a Springfield Drive, Abingdon OX14 1JF OP D PD LDA MH SI YA Tel: 01235 530423

MON CHOISY 128 Kennington Road, Kennington, Oxford OX1 5PE Tel: 01865 739223

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OLD STATION HOUSE (OSJCT) Old Station Yard, Abingdon OX14 3US Tel: 01235 536226 Advert page 54 OXENFORD HOUSE The Glebe, Cumnor, Oxford OX2 9RL Tel: 01865 865116 Advert page 56

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PILGRIM HOMES – FRAMLAND Naldertown, Wantage OX12 9DL Tel: 0300 303 1470 POPLARS, THE Drayton Road, Abingdon OX14 5HY Tel: 01235 523630

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STIRLINGS (OSJCT) Garston Lane, Wantage OX12 7AX Tel: 01235 762444 Advert page 54 UNITED RESPONSE – 61 ADKIN WAY Wantage OX12 9HN Tel: 01235 762279

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Vale of White Horse care homes with nursing ABINGDON COURT CARE HOME Marcham Road, Abingdon OX14 1AD Tel: 01235 535405 Advert page 57 BRIDGE HOUSE Thames View, Abingdon OX14 3UJ Tel: 01235 856002

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COXWELL HALL AND MEWS NURSING HOME Fernham Road, Faringdon SN7 7LB OP D PD SI Tel: 01367 242985 FERENDUNE COURT Ash Close, Faringdon, Oxford SN7 8ER Tel: 01367 244267

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Abbeyfield Oxenford House Residential Care for the Elderly

As a member of The Abbeyfield Society we provide a friendly purpose built home for our 25 residents in the picturesque village of Cumnor, 4 miles from Oxford City. Oxenford House offers its residents: • 24 hour relationship centred care by experienced & well trained staff • Single bedded rooms, some with en-suite • Visiting dentist, doctors, physiotherapist, aromatherapist, optician, hairdresser, chiropodist & local clergy • Daily activities & entertainment programme, including outings & pastimes • A wide choice of freshly prepared meals which are all home cooked by our chef. We have a Level 5 in Food Hygiene awarded by VOWH Council • Our overall rating from CQC is GOOD (all 5 KLOE’s received GOOD) • Long/short term, convalescence, holiday stays & day care – all to give families a well-earned rest – The choice is all yours.

For more information or to arrange an informal visit, feel free to contact us:

Tel: 01865 865116 Fax: 01865 865923 Email: care@oxenfordhouse.co.uk Website: www.oxenfordhouse.co.uk Facebook page: Abbeyfield Oxenford Society Ltd The Glebe, Cumnor, Oxford OX2 9RL

General Manager: Paulene Shaw

Vale of White Horse care homes with nursing continued GRANGE CARE CENTRE, THE 25 Church Green, Stanford in the Vale, Faringdon SN7 8HU Tel: 0844 472 5182 OAKEN HOLT NURSING AND RESIDENTIAL HOME Eynsham Road, Farmoor, Oxford OX2 9NL Tel: 0808 223 5356 Advert page 50 OXFORD BEAUMONT Bayworth Lane, Bayworth Corner, Boars Hill, Oxford OX1 5DF Tel: 01865 565461 Advert page 61 RICHMOND VILLAGE LETCOMBE REGIS South Street, Letcombe Regis OX12 9JY Tel: 01235 313082 Advert page 58

SHRUBLANDS Faringdon Road, Cumnor, Oxford OX2 9QY Tel: 01865 865363

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OP PD ST KATHARINEâ&#x20AC;&#x2122;S HOUSE Ormond Road, Wantage OX12 8EA Tel: 01235 762739

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STOWFORD HOUSE CARE HOME Faringdon Road, Shippon, Abingdon OX13 6LN Tel: 01235 538623

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VALE HOUSE Sandford Road, Littlemore, Oxford OX4 4XL OP D YA Tel: 01865 718467 WANTAGE NURSING HOME Garston Lane, Wantage OX12 7AR Tel: 01235 774320

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Richmond Letcombe Regis Care Home

Richmond Letcombe Regis Retirement and Care Village is all about quality of life. At the heart of our Village is a state-of-the-art Care Home where we can offer complete peace of mind through professional, personalised care – with respect for each person’s individuality. It’s our stunning location, excellent care, qualified staff and wealth of facilities and activities that really sets us apart, including our Wellness Spa and Bowling Green!

RICHMOND WITNEY,

NEW

OXFORDSHIRE Due to open summer 2016, our new retirement village in Witney will offer a 60-bed care home providing nursing and dementia care.

The Care Home has 53 rooms, all en-suite including one 2 bedroom apartment, providing nursing care and care for those living with a dementia. Every day is an opportunity to enjoy doing things you want to do – knowing that fully qualified staff are always close at hand.

Our range of person-centred care services includes: • Nursing and residential care • Dementia care

• Respite and convalescent care • Large en-suite rooms

A care home may not be your only option Talk to Richmond Retirement Villages about our Village Suites which provide a combination of independence, care and support within a friendly sociable community.

For more information, call 01235 313082 or go to www.richmond-villages.com/letcombe Richmond Letcombe Regis, South Street, Letcombe Regis, near Wantage, Oxfordshire OX12 9RG

West Oxfordshire care homes BARTLETT CLOSE 1 Bartlett Close, Witney OX28 6FD Tel: 01993 709646 BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: 01608 642766 ENSTONE HOUSE Cox Lane, Chipping Norton OX7 4LF Tel: 01608 677375 HAWTHORNS 2 Bushey Ground, Minster Lovell OX29 0SW Tel: 01993 776336

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NEWLAND HOUSE 50 Newland, Witney OX28 3JG Tel: 01993 702525

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ROSEBANK CARE HOME High Street, Bampton OX18 2JR Tel: 01993 850308 Advert page 60

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HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU OP D PD SI Tel: 01608 642364 Advert page 54 JASMINE HOUSE 7 Pensclose, Witney OX28 2EG Tel: 01993 702860

MADLEY PARK HOUSE (OSJCT) Madley Way, Witney OX28 1AT Tel: 01993 890720 Advert page 54

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SHORT TERM BREAKS – APRIL COTTAGE Ducklington Lane, Witney OX28 4TJ D LDA MH SI Tel: 01993 773832 SPENCER COURT (OSJCT) Union Street, Woodstock OX20 1JG Tel: 01993 812725 Advert page 54

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For West Oxfordshire care homes with nursing, see page 63.

Christ Church’s Tom Tower and College

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Our BESPOKE, FAMILY-RUN care homes in Bampton and Cassington offer a happy and homely environment for our residents. We have a wide range of social events and activities throughout the year, as well as beautiful grounds for our residents to enjoy whenever they please. We provide residential, nursing and specialist dementia care and welcome enquiries for day care and respite stays.

To find out more about life at our care homes, or if youâ&#x20AC;&#x2122;d like to arrange an informal visit, please get in touch:

Rosebank: 01993 850308

enquiries@rosebankcarehome.co.uk www.rosebankcarehome.co.uk

Churchfields: 01865 881440 enquiries@churchfieldscarehome.co.uk www.churchfieldscarehome.co.uk

ROSEBANK CARE HOME Individual care forCARE Individual people ROSEBANK HOME

Highcare Street, Bampton, Individual for Individual people Pound Lane, Cassington, Oxford, OX29 4BN

Oxon, OX18 2JR High Bampton, HighStreet, Street, Bampton, Oxon, OX18 2JR Oxon, OX18 2JR

Individual care for Individual people

Personalised care from your local Barchester care home

Pop in and pick up our free care home guides At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy? We offer a wide range of services and facilities across our care homes in Oxfordshire, with an emphasis on nutritious menus and a stimulating activities programme, tailored to each individual in our care.

Nursing • Residential • Dementia • Respite • Assisted Living If you would like a tour of our homes or just need some friendly advice, your local Barchester care home will be happy to help. Call us or visit www.barchester.com

Chacombe Park

Middletown Grange

Oxford Beaumont Bayworth Lane, Boars Hill, Oxford, OX1 5DF

Worcester Road, Chipping Norton, OX7 5YF

01295 641 712

01993 627 810

01865 565 461

01608 433 192

Banbury Road, Chacombe, Banbury, OX17 2JL

Middletown, Hailey near Witney, OX29 9UB

Southerndown

Meadow View NURSING HOME

For the extra ca re you deserve Set in four acres of beautiful grounds and backing on to open countryside. Meadow View Nursing Home is situated in the peaceful village of Standlake, about four and a half miles from Witney in Oxfordshire. Our aim is to help residents achieve and maintain their maximum potential - physically, psychologically, socially and spiritually throughout their stay. Meadow View Nursing Home aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance. Our extensive services include: • • • • • • • •

Long term, respite & convalescence care Well trained and friendly caring staff Single, shared & en-suite facilities Excellent home cooking Open visiting hours Extensive activities & outings programme Visiting GP, chiropodist & hairdressing Occupational therapy

‘ W e h a ve a n ex ce lle nt re p ut at io fo r p ro v idin g f rie n n dly, ca rin g 24 h o u r n u rs in g ca re ’

For more information or to arrange a visit please contact us on

(01865) 300205 or visit our website at

www.meadowviewnursinghome.co.uk 48 Rack End, Standlake, Oxon OX29 7SB

West Oxfordshire care homes with nursing BEECH COURT NURSING HOME 37 Newland Street, Eynsham, Witney OX29 4LB Tel: 01865 883611

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BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: 01608 642766 CEDAR COURT CARE HOME 60 Moorland Road, Witney OX28 6LG Tel: 01993 703536 COTSWOLD, THE Woodside Drive, Bradwell Village, Burford OX18 4XA Tel: 01993 824225 FREELAND HOUSE NURSING HOME Wroslyn Road, Freeland, Witney OX29 8AH Tel: 01993 881258

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HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU OP D PD SI Tel: 01608 642364 Advert page 54 HOMESTEAD, THE 24 Flax Crescent, Carterton OX18 1NA Tel: 01993 845754 LANGSTON, THE Station Road, Kingham, Chipping Norton OX7 6UP Tel: 01608 731732

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MEADOWVIEW NURSING HOME 48 Rackend, Standlake OX29 7SB Tel: 01865 300205 Advert page 62

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MERRYFIELD HOUSE NURSING HOME 33 New Yatt Road, Witney OX28 1NX OP D PD LDA SI Tel: 01993 775776 MIDDLETOWN GRANGE Middletown, Hailey, Witney OX29 9UB Tel: 01993 627810 Advert page 61

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MILL HOUSE 30-32 Bridge Street, Witney OX28 1HY Tel: 01993 627549 Advert page 48

OLD PREBENDAL HOUSE, THE Station Road, Shipton-under-Wychwood, Chipping Norton OX7 6BQ Tel: 01993 831888

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RAMPING CAT NURSING HOME White Hill, Burford OX18 4EX OP D PD MH SI YA Tel: 0208 645 5163 TALL TREES Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB Tel: 0808 223 5356 Advert page 50

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Oxford spires at dusk

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ALSO FROM THE PUBLISHER OF THIS CARE GUIDE

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AT IF MUM DOES ? WH N’ E S O AT IF I MAK T AG H W O RE ET CH SE? H E TO HOO E AFFORD IT? WH E W ? R H AT C W O IC TO AN FORD IT? HOW W ARE NG C F A H S? I LL TH WE SE? WHAT N IK N AR HOO A C C TO HE WRONG CHO E TH H ICE C KE T AKE THE WR ? A M I ON IF KNOW WHIC I LL

M DOESN’T AGR E IF MU E ? AT O CHOOSE? W WH ICH T W WH HA HAT E? T WHAT IF I MAKE OS NOW I I T H EW FM F HO I K REE? U HE WRONG CH O I CE RON LL AG KE T ? A ’T GREE? CAN W E ’T A IM N AF F ES ? WHAT IF M F UM O S DO N IO NOW WHIC D PT LL I K H I W AN WE AFFOR T C

HOW WILL I KNO D IT? WW R O HIC FF N WE AFFORD IT A A C ? E H W ? HO TO S? WHAT IF M N E N O I C T W C UM CA HOI E OP CHOOSE? DO WI O T R H C WH ESN H IC CA E W W OPTIONS? WHAT IF M AT E O R T E H R UM I N CA E CA AT A R H E E W OICE? HOW O CH G CHOOSE? TO H

CHOICE? HOW W ONG IL WR HOW WILL L I KN HE REE? I KN OW E T T AG O W W WHAT ARE THE C AK SN’ W H A R I M DOE ICE? E O HI HE CARE OP C T T I O M RE HO NS PTI C IL O TA G HOW W L I KNOW ? HA W W T? REE? WH I G HI A A T IF RD SN’T I SE? O W HA M OE CHO T HOW WI IT?

TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077* WWW.CARESELECT.CO.UK

*While stocks last For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Notes

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Index

Advertisers are in bold

Support and care at home providers 1 to 1 Care

Caretree Ltd Caring Company, The (Oxon)

Centurion House

23 Footloose and Fancy Free (UK) Limited T/A Footloose 25 Community Care 25

A G Palmer House

Charterville Care at Home Ltd 25

Abicare Services Ltd

Cherry Care Services Ltd

Acquire Care Ltd

Agincare UK Limited

Cherwell Care Services Ltd – 50 Bucknell Road

Amber Healthcare

Chiltern Centre, The

Autumn Years Care

Civicare Oxford Ltd

B Bailey Care Services Barnardo’s Sycamore Resource Centre

G Golden Services

25 Goldsmith Personnel Ltd (Oxfordshire) 25 25 27 Greigcare Ltd 25

Community Voice Ltd (Oxfordshire Domiciliary Support) 25 Henley Care Ltd Countywide Caring Ltd – HF Trust – Domiciliary Care Office 25 North Oxfordshire DCA

Bernardo’s Viking House

23 Crossroads Care (Oxford) 23

Bicester PA and Care LLP

Bluebird Care (Cherwell)

23 Dashwood 25 Home Helpers Care Ltd – 23 Day & Night Care Limited 25 The Nursery 25

Bluebird Care (Oxford)

27 27

HF Trust – Oxon Vale DCA

HF Trust – South Oxfordshire & Berks DCA

27 27

Bluebird Care (South Oxfordshire) Day and Nightcare Assistance 25 Home Instead Senior Care 23 (Oxford) 27 Day and Nightcare 23 Brownbill Associates Ltd Assistance (HO) 25 Home Instead Senior Care Swindon and Vale of Day and Nightcare White Horse 27 25 Live-in Care Ltd

C3 Care Ltd Care Bureau Ltd, The – Domiciliary Care – Banbury

23 Didcot Self Directed Support Service 23

Care Compassion and Conversation Ltd

23 Earlmont House

Care Outlook (Oxford)

23 Elite Care Agency

Care with Care

Care2Care 23 Caremark (Oxford)

23 Fernleigh (OSJCT)

Caremark (West Oxfordshire Flexicare (Oxford and Abingdon) & Cherwell) 23

Homecomforts 27 25 Housing & Care 21 – Erdington House

Housing & Care 21 – Stanbridge House 25

25 Housing & Care 21 – Windmill Place

I ICE Centre, The

25 Isis Court (OSJCT)

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Index continued

Advertisers are in bold

Support and care at home providers continued

K Kcare Nursing Agency Ltd

Oxford Private Care

Oxford Supported Living Scheme

29 Sevacare – Banbury

Shotover View

Laurel Leaf Support Ltd

Oxfordshire Children – Young People & Families

Life Path Trust Ltd

Oxfordshire Help at Home

Lifecarers Banbury at Bright Yellow Group

Lifecarers Witney at Bright Yellow Group

Mayott House (OSJCT)

Mears Care – Oxford

MiHomecare – Carterton

Moorside Place (OSJCT)

Mumby’s Homecare Support Ltd

My Carer

N North Cherwell Supported Living Scheme

Saint Andrews Ltd

29 Slade House (Social Care – Oxon City and South DCA) 29

Slade House (Social Care – Oxon West and North DCA)

Paterson Health and Social Care 29 Stone House Business Centre

Pechiv Care Services

29 Style Acre

PLL Care Services

29 SureCare Oxfordshire

Premier Personal Care Ltd MacIntyre Central England Support 27 Mary Knowles Homecare Partnership, The

Oxford House

Quality + Care Solutions Ltd

Towes Court 29

R Real Life Options Richmond Village Letcombe Regis DCA

T V VJ Carers Ltd

Risborough Carers Ltd

29 West Oxfordshire Supported Living 29

Royal Mencap Society – Oxford Domiciliary Care

Westminster Homecare Ltd 29 (Oxford) 30

O Oasis Private Care Ltd

Olive Tree Services

Orchard Meadows (OSJCT)

Oxford Aunts

Oxford Health NHS Foundation Trust – HQ 29

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Index continued

Advertisers are in bold

Care homes / care homes with nursing continued

Abbeycrest Nursing Home

Cedar Court Care Home

Abingdon Court Care Home 55

Charcombe Park

Acacia Lodge

Cheney House

Disabilities Trust – 4 Pages Orchard

Disabilities Trust – 22 Woodlands Road

Agnes Court – Care Home with Nursing Physical Disabilities 45

Cherwood House Care Centre

Albany Care Home, The

Amber House – Didcot

Chilterns End – Oxfordshire (OSJCT)

Churchfields Care Home

Cleeve Lodge

Banbury Heights Nursing Home

Close Care Home, The

Bartlett Close

Cotswold, The

Bayberry Clinic

Coxwell Hall and Mews Nursing Home

Fairfield Residential Home

Beech Court Nursing Home

Fairholme House

Featherton House

Ferendune Court

Beech Haven

59, 63

Bridge House

Brookfield 47

Dimensions 7 Wychwood Close

Brook House Residential Care Home

Dimensions Woodview 97 Wantage Road

43, 45

Eastfield House Care Home

Eden House Residential Home I

Eden House Residential Home III

Enstone House

Fewcott House Nursing Home 45 Freeland House Nursing Home 63

G Glebefields Care Home

Glebe House (OSJCT)

Godswell Park

Gosford Lodge

Grange Care Centre, The

Grange, The

Green Gates Care Home

Green Pastures Christian Nursing Home

H Haven, The

Hawthorns 59

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

Index continued

Advertisers are in bold

Care homes / care homes with nursing Headington Care Home, The

Heathfield House Nursing Home

Lady Nuffield Home, The

Hempton Field Care Home

Lake House (OSJCT)

Henry Cornish Care Centre (OSJCT) 59, 63

Langford View (OSJCT)

Langston, The

HF Trust – Milton Heights

Larkrise Care Centre (OSJCT) 45

HF Trust – No 3 & 4a Milton Heights 55 Holt Farm Care Ltd

Homestead, The

House 2 Slade House

Howard House Project

Huntercombe Hall Care Home

I Iffley Residential and Nursing Home 49 Iris Hayter House

Isis House Care & Retirement 49 Centre (OSJCT) Islip Road, 27

J Jasmine House

John Masefield – Care Home with Nursing Physical Disabilities 53 Julie Richardson Nursing Home, The

Lashbrook House

Oaken Holt Nursing and Residential Home

Old Prebendal House, The

Old Station House (OSJCT)

Old Vicarage Residential – Nursing and Dementia Care Home, The 53

Leafield Residential Care Home 55

Orchard House

Ley Community Drug Services 43

Orchard Lodge

Longlands 53

Oxenford House

Oxford Beaumont

Oxford Respite Service

Longlands (OSJCT) Lyndhurst Residential Care Home

47 51

P Piggy Lane, 4

Madley Park House (OSJCT) 59

Pilgrim Homes – Framland

Manor House Nursing Home

Poplars, The

Maples, The

Marston Court (OSJCT)

Meadowcroft (OSJCT)

Meadows, The (OSJCT)

Meadowview Nursing Home

Merryfield House Nursing Home

Meylan House

Middletown Grange

Mill House

Short Term Breaks – 69 Neithrop Avenue

Mon Choisy

Short Term Breaks – April Cottage 59

Kirlena House

Knowl, The

Newland House

Ramping Cat Nursing Home

Richmond Village Letcombe Regis

Ridings, The

Rosebank Care Home

Rush Court

S 43

Shrublands 57 Sotwell Hill House 59

Southerndown 45

To find more information about care and support services visit www.oxfordshire.gov.uk/livewell

Index continued

Advertisers are in bold

Care homes / care homes with nursing continued Spencer Court (OSJCT)

St Andrew’s Residential 47

Care Home Ltd St Anne’s Residential Care Home

Stewart House Care Home

Stirlings (OSJCT)

St John’s Home

St Katharine’s House

St Luke’s Hospital – Oxford 49 Stowford House Care Home

Tall Trees

Wantage Nursing Home

Tower House

Wardington House Nursing Home

Watlington and District Nursing Home

Westgate House (OSJCT)

Townsend House (OSJCT) 47 Triangle, The

U United Response – 61 Adkin Way

Winterbrook Nursing Home 53 Woodlands 51 55

V Vale House

Wyndham Hall Care Home

Y Yarnton Residential and Nursing Home

Other advertisers Abbeyfield 56

DoCare 24

Barchester 61

Excellent Care Homes

Brighterkind 48

Friends of the Elderly

Bupa 46

Link Homecare

Care Choices Website 26, 28, 46 Care Select Caring Homes

22, 46, 64 50

Protection & Investment Ltd Inside back cover Regal Care Homes Inside front cover Richmond Witney

Maria Mallaband Care Group 42

Richmond Villages

Orders of St John Care Trust, The

Rojene Live-in Care

Wytham House

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-98-3 Printed in England. Ref. No: 4001/Oxfordshire3/0616. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Oxfordshire City Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Elaine Green, Vanessa Ryder, Jaime Khan. DGN: 00005/1/v2 Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Published 06/16 Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Review 06/17 Marketing Administrator: Leah Callaghan-Fowler. Photograph credits: Oxfordshire County Council.

For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk

With prudent planning care fees do not need to be a problem

Planning For Long Term Care Fees? Speak to a specialist who can guide you through the maze of red tape

We look to provide you with: • A guaranteed income for life • The ability to live in the home of your choice • No fear that your money will run out • The provision for rising care costs • Peace of mind for you and your family

Please call 01344 636374 or Please call 01344 636374 or 0118 9821710totospeak speak 0118 9821710 to to our specialistadvisor advisor our specialist Daniel Kasaskaororvisit visit Daniel Kasaska ourour website:www.pil.uk.com www.pil.uk.com for website for more information. more information.IfIfyou you prefer you can email prefer you can email Daniel@pil.uk.com, or simply daniel@pil.uk.com, or simply cut out and return the attached coupon. cut out and return the attached coupon.

Please sendme meinformation informationabout about Please send Protection && Investment the Protection InvestmentLtd Ltdand and the services ititprovides Term Care services providesforforLong Long Term Planning Care Planning Name........................................................ Name Address..................................................... Address .................................................................. .................................................................. Postcode................................................... Postcode

Protection & Investment Ltd an Independent Financial Adviser that understands the needs of elderly people Authorised and Regulated by the Financial Conduct Authority Registered address Chandlers House, Ganders Business Park, Kingsley, GU35 9LU

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Daniel Kasaska is a Master Practitioner of Symponia and Accredited Member of The Society of Later Life Advisers (SOLLA)