Welcome from North Yorkshire Council

Welcome to the twelfth edition of North Yorkshire’s Promoting Wellbeing and Independence Guide for Adults. This 2023/24 edition will provide you with information on health and social care across the county. North Yorkshire Council is pleased to be working with the Independent Care Group to promote this Guide.

We want people in North Yorkshire to be independent, part of their community and to enjoy the best possible quality of life for as long as possible. Having access to high-quality information and advice is fundamental to enabling you to make the right decisions about care and support. This Guide is one way of providing information, but we will continue to work with our partners to improve the range of information available. We are working closely with our health colleagues to join up health and social care services to give the best communitybased care when it is needed.

North Yorkshire has its own online directory, which has information about thousands of local groups and activities across the county.

North Yorkshire Connect allows you to access information about community and voluntary organisations online. You can search the directory by categories such as ‘advice’, ‘health’ and ‘activities’ or you can put in your location and see what is available in your community.

North Yorkshire Council

Customer Service Centre

Tel: 0300 131 2 131

Web: www.northyorks.gov.uk

We work closely with the Care Quality Commission’s (CQC’s) inspectors and with care providers to make sure high-quality standards are maintained in the care provided to people in North Yorkshire. New regulations for registered residential, nursing and domiciliary services focus very much on improving outcomes for adults who need support. These regulations underline the importance of people who use care services having a say and being able to make decisions about how to keep healthy and get the right care and support. We will continue to have a strong commitment to safeguarding those adults who may be at risk of abuse or exploitation.

Whatever your circumstances, whether you pay for your own care or not, you can contact North Yorkshire Council for information, advice and guidance. Where it is appropriate, we will ask our own social care staff to help you or to contact other services that may be of assistance.

We know that making decisions about social care can be daunting, particularly if you have not been involved with social care before. This Guide provides clear and easy-to-understand guidance so that you can be confident you are making the right decisions.

Councillor Michael Harrison Executive Member for Health and Adult Services

Web: www.northyorkshireconnect.org.uk

Richard Webb Corporate Director, Health and Adult Services

Neither North Yorkshire Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Guide does not act as an endorsement or recommendation by North Yorkshire Council.