The new council and devolution for North Yorkshire

North Yorkshire Council, a single new council for everyone in North Yorkshire, started in April 2023, replacing the county council and seven district and borough councils.

North Yorkshire Council launched a new website in

The Independent Care Group

On behalf of the Independent Care Group (ICG), I am delighted to support this latest edition of the North Yorkshire Promoting Wellbeing and Independence Guide for Adults and hope that you find the information in it useful.

If you are beginning your journey towards finding a care package that is right for you or your loved one, the good news is that you will have the choice of quality care of all kinds and in all combinations.

We are so fortunate that the local area can boast a whole army of exceptional, warm and dedicated people with the motivation and enthusiasm to help you and your family go on enjoying life together.

We have an ever-changing landscape in social care, and it can be hard for those looking to use services to keep up. That is why this Guide is such an invaluable tool in helping to find the care package that is right for your family. It sets out all the different types of care available in this area, as well as how to access that care and how to fund it.

With people’s care needs becoming ever more complex and the services offered by providers changing to meet those demands, it has never been more important to look at all your options when considering the support you need. Once you have identified your choices, always pay a visit to the care services to help you to decide. Don’t forget you can also find important information about care providers by looking at their latest inspection report from the regulator, the Care Quality Commission (CQC).

For our part, the ICG is the regional body responsible for representing and supporting local independent care providers, both private and voluntary. For over 20 years, we have been actively helping care providers to deliver quality and safety of care for older and vulnerable people.

April 2023. This means that the website links used in this Guide to signpost to council services are subject to change. Use the other contact details provided where possible or call the Customer Service Centre on: 0300 131 2 131 for the latest information.

Around 80% of social care in this area is provided by the independent sector. That includes residential care, care provided to people in their own home, supported living, extra care housing and day care. We work with North Yorkshire Council, City of York Council, the local integrated care boards and the CQC, to try to ensure that the care provided matches the care required.

We’re here to help, so, if you’re a provider, please do get in touch or visit our website at: www.independentcaregroup.co.uk or call: 07368 844027

We are proud of the care provided by the independent care sector in this area and hope that, with the help of this Guide, you will find the support you and your family need.

Nick Swash Chief Executive Independent Care Group

Where to go for trusted information, advice and guidance

The information in this Promoting Wellbeing and Independence Guide for Adults has been compiled in conjunction with the Health and Adult Services Directorate of North Yorkshire Council. We used to be known as ‘social services’.

When the words ‘we’ and ‘us’ are used in the Guide it means Health and Adult Services. Lots of people will pick up this Promoting Wellbeing and Independence Guide for Adults looking for advice and information about adult social care. The Guide aims to give an overview of all aspects of adult social care to everyone who is looking for care and support.

If you are thinking about care and/or support, either for yourself or a loved one, it can be a challenging task. Making any change in your life will require major decisions and we are trying to provide you with the basic information and guidance you will need in this Guide and give you the details of other organisations that may be able to help.

In the first instance, you can always call North Yorkshire Council’s Customer Service Centre for advice on: 0300 131 2 131 or email: social.care@northyorks.gov.uk

North Yorkshire has its own online community directory which you may find useful. North Yorkshire Connect: www.northyorks.gov.uk (search ‘community directory’) offers local information from community and voluntary organisations that can provide advice and support. It also lists activities and things to do.

Finding care in your area

Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Guide, has a website providing comprehensive details of care providers as well as essential information.

You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country.

Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.

The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 78), indicating the quality of care provided.

You can also view an electronic version of this Guide on the site and have it read to you by using the ‘Recite Me’ function.

Visit: www.carechoices.co.uk