Award-winning home care with more choice & more control

A care home alternative with no hidden costs or surcharges

Flexible one-to-one care that supports a range of needs

Couples can continue to live together

Guidance from our in-house support specialists and clinical team

Every carer is DBS checked and assessed

“Elder provides choice and matches carers to the specific needs of my patients and their families. The service is always responsive and in some cases the request for a carer has been arranged within 48 hours - I couldn’t recommend Elder more highly.”

Dr Mashkur Khan, Consultant Geriatrician

Find out if live-in care is right for your situation.

Speak to a Senior Care Advisor today on 0330 134 2879 www.elder.org | partnerships@elder.org

Getting help in your home

Help at home is also known as ‘home care’ or ‘domiciliary care’ and is usually arranged according to need. All service providers, except those delivering domestic support only, must be registered by the Care Quality Commission (CQC) which publishes reports and quality ratings following an inspection.

You must ensure that all care workers have Disclosure and Barring Service (DBS) checks, have received necessary training, are properly referenced, and are eligible to work in the UK prior to visiting your home. Check CQC reports and quality ratings at: www.cqc.org.uk or call: 0300 061 6161.

Getting help at home can take many forms; the list of local providers beginning on page 31 may offer:

• Practical support – to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from care workers can be flexible and can last as little as 15 minutes when you need it.

• Domiciliary care – in addition to practical support, this involves personal care (assistance with washing, dressing etc.), and/ or one or more care workers to assist with mobility. You may wish to have a care worker sleep in your home overnight for security and reassurance.

• Live-in care – a care worker lives in your home, is allowed time off each day and must have a night’s sleep. It can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs.

• 24-hour care – when you need assistance or monitoring 24 hours a day. It differs from live-in care in that care workers rotate to ensure that someone is awake and working both day and night.

- For Wetherby or North Leeds: 01937 220510

- For York: 01904 690884

- For Ryedale or Scarborough: 01723 263263

- For Northallerton or Richmond: 01609 801650

- orF Ilkley, Skipton or Settle: 01943 662188

Maintaining independence and quality of life is key to ageing wellHome Instead provides personalised care tailored to your individual needs:

Companionship Personal Care

Dementia Care

- For Harrogate, Ripon or Thirsk: 01423 774490

Maintaining independence and quality of life is key to ageing wellHome Instead provides personalised care tailored to your

To arrange care, please contact our specialists:

Home Help

Home Help

Rehab and recov

Rehab and recov ive-in

Live-in ive-in

Rehab and recov

Home Help

To arrange care, please contact our specialists:

To arrange care, please contact our specialists:

Maintaining independence and quality of life is key to ageing ellwHome Instead provides personalised care tailored to your

- For Harrogate, Ripon or Thirsk: 01423 774490

- For Harrogate, Ripon or Thirsk: 01423 774490

- For Ilkley, Skipton or Settle: 01943 662188

- For Ilkley, Skipton or Settle: 01943 662188

- For Northallerton or Richmond: 01609 801650

- For Northallerton or Richmond: 01609 801650

- For Ryedale or Scarborough: 01723 263263

- For Ryedale or Scarborough: 01723 263263

- For York: 01904 690884

- For York: 01904 690884

- For Wetherby or North Leeds: 01937 220510

- For Wetherby or North Leeds: 01937 220510

Agency 1

Agency 2

Agency 3

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at: www.carechoices.co.uk/checklists

About the agency

How long has the agency been operating?

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff

Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Notes

*See page 78.

Accommodating your needs

Can the agency accommodate your needs if they increase? Ask about the process for this.

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation

Will your support plan be reviewed at regular intervals?

Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Can you see a copy of the agency’s CQC registration certificate and quality rating?