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Useful contacts
Northamptonshire Council will negotiate with when annual fee increases are discussed. The membership is keen to embrace innovative and new concepts in care for both the elderly and
For further information about NorArch, email
admin@norarch.org.uk
Age UK Northamptonshire
A local independent charity providing services and support throughout Northamptonshire. Some services are free, others have a charge. Tel: 01604 611200 Email: access@ageuknorthants.org.uk Web: www.ageuk.org.uk/northamptonshire
Business Directory – an online service listing trusted and suitably qualified traders and businesses throughout Northamptonshire.
Carers’ Sitting Service – allows carers to take a break from their role. Also offers support and advice on matters which may concern carers. For example, benefits and allowances, aids and adaptations.
Collaborative Care Team – open to older people registered with GP surgeries in the East Northamptonshire, Kettering and Wellingborough areas, this service helps people stay independent and safe at home for longer.
Day Care at Home – a new service providing support to the most vulnerable and isolated people in Northamptonshire.
Extra Help at the End of Life – provides care to people in the last weeks of their life, enabling them to remain at home with their loved ones. Currently only available by referral from GP or hospital staff.
Gardening Service – reliable gardeners who can help you look after your garden.
Handyperson Service – carries out jobs around the home for older people, to help them live independently for longer.
Home Care Cleaning Service – cleaning service for older people in Northamptonshire to help them live independently in their own home.
Hospital Discharge and Community Team
– provides short-term support to older people living with long-term health conditions. This service is available throughout Northamptonshire for anyone who is registered with a GP surgery.
Information and Advice Service – trained advisers provide advice on care homes, check entitlement to benefits and give information about housing, clubs and much more.
KGH Support Service – designed to improve the overall patient experience of older people at Kettering General Hospital.
Money Management and Support Service – if you need help sorting out your financial position, and/or need help with cash collection and bill payments, this service may be able to help.
Social Prescribing Service – the service has supported nearly 4,000 people, helping them explore what is important to them and find local activities and services that improve their wellbeing.
Telephone Befriending Service – a free service in which a DBS-checked volunteer will call for a chat with an older person who is at risk of feeling isolated and lonely.
Toenail Cutting Service – a regular toenail cutting service for anyone who is unable to manage their own nail care.
Wellbeing Centres: Day Care – a number of centres offer older people a safe, stimulating environment where they can take part in activities and meet and make new friends, improving their quality of life.
Age Care Advice – Northamptonshire
Operates a wide range of services and activities in the East of England designed to overcome the problems that older people, working-age adults and their families face when trying to organise formal care:
• Hospital discharge assessments. • Home care. • Finding a care home if you are self-funding. • Finding the best home care if you are self-funding. • Long-term care co-ordination. • Night support at home. • Carer support. • Live-in care. • Self-funding or privately funding assessments. • Care home companionship. • Supporting vulnerable adults when their parents can no longer provide care. • Returning home from a residential care home setting.
Tel: 01778 219639 Email: agecareadvice.team@nhs.net Web: www.agecareadvice.co.uk
Benefit Delivery Centre – Jobcentre Plus
Tel: 0800 055 6688 Web: www.gov.uk/contact-jobcentre-plus/new-
benefit-claims
Benefits Service – Community Law Service (Northampton and County)
Tel: 01604 621038 Email: enquiries@communitylawservice.org.uk Web: www.communitylawservice.org.uk/welfare-
benefits-advice
Citizens Advice
Provides legal and financial advice and support.
Central and East Northamptonshire
7/8 Mercers Row, Northampton NN1 2QL and 2b The High Street Wellingborough NN8 4HR Tel: 0800 144 8848 Web: www.cencab.org.uk
Corby and Kettering
Tel: 01536 265501 (Corby). Tel: 01536 482281 (Kettering). Web:
www.citizensadvice.org.uk/local/corby-kettering
Daventry and District
The Abbey, Market Square NN11 4XG Tel: 0808 278 7899 Web:
www.citizensadvicedaventryanddistrict.co.uk
North Oxon and South Northamptonshire
Tel: 0808 278 7906 Web: www.canosn.org.uk
Disability Service Centre
Web: www.gov.uk/disability-benefits-helpline
Get on Board
Operates a number of Champions, all with learning disabilities, who interact with the local community and organisations to get people talking, raise awareness and deliver training to help ensure equal rights for people with learning disabilities. Tel: 07793 407848/07825 301850/07866 327647 Email: info@getonboarduk.com Web: www.getonboarduk.com
GOV.UK
Web: www.gov.uk
Information and Access Point
The Guildhall, St Giles Square, Northampton NN1 1DE Web: www.communitylawservice.org.uk
Northampton
49-53 Hazelwood Road NN1 1LG Tel: 01604 621038
Rushden
32 High Street NN10 0PW Tel: 01933 313020
Wellingborough
123 Midland Road NN8 1LU Tel: 01933 313020
My Family, Our Needs
The lifestyle site for families, carers and practitioners supporting children and young adults with additional needs. Web: www.myfamilyourneeds.co.uk
Office of the Public Guardian
Power of Attorney/supervision support. Tel: 0300 456 0300 Web: www.gov.uk/power-of-attorney
The Care Quality Commission
Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 0300 061 6161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk
The Department of Health and Social Care
Tel: 0300 790 4007 Web: www.dh.gov.uk
The NHS website
The UK’s biggest health website, using thousands of clinically validated articles, videos and tools to help people engage with their health, care and wellbeing. Web: www.nhs.uk
The Pension Service
Tel: 0800 731 7898 Web: www.gov.uk/contact-pension-service
Advocacy
VoiceAbility
Tel: 0300 303 1660 Email: helpline@voiceability.org Web:
www.voiceability.org/services/ northamptonshire
Compliments, Comments and Complaints Team North Northamptonshire Council
Sheerness House, 41 Meadow Road, Kettering NN16 8TL Tel: 0300 126 3000 Email: myfeedback@northnorthants.gov.uk Web: www.northnorthants.gov.uk/your-council/
comments-compliments-and-complaints
West Northamptonshire Council
One Angel Square, Angel Street, Northampton NN1 1ED Tel: 0300 126 7000 Email: myfeedback@westnorthants.gov.uk Web: www.westnorthants.gov.uk/your-council/
comments-compliments-and-complaints
Customer Service Centre North Northamptonshire Council
Tel: 0300 126 3000 (Monday to Friday, 9.00am to 5.00pm. Closed on bank holidays). Web: www.northnorthants.gov.uk/contactus
West Northamptonshire Council
Tel: 0300 126 7000 (Monday to Friday, 9.00am to 5.00pm. Closed on bank holidays). Web: www.westnorthants.gov.uk/your-council/
contact-us
Financial Assessment Team North Northamptonshire
Tel: 0300 126 3000 Email: financialassessments.ncc@
northnorthamptonshire.gov.uk
West Northamptonshire
Tel: 0300 126 7000 Email:
financialassessments.ncc@westnorthants.gov.uk
Carers UK
20 Great Dover Street, London SE1 4LX Tel: 0808 808 7777 Web: www.carersuk.org
Northamptonshire Carers
123 Midland Road, Wellingborough NN8 1LU Helpline: 01933 677907
Voluntary/third sector organisations
Lakelands Hospice
Provides palliative and end of life care, free of charge, for people in Corby and the surrounding villages living with life-limiting illnesses such as cancer, chronic obstructive pulmonary disease (COPD), multiple sclerosis (MS) and advanced heart failure. Butland Road, Oakley Vale, Corby NN18 8LX Tel: 01536 747755 (9.00am to 5.00pm). Web: www.lakelandshospice.org.uk
Northamptonshire Association for the Blind (NAB)
37 Harborough Road, Northampton NN2 7BB Tel: 01604 719193 Email: helpline@nab.org.uk Web: www.nab.org.uk Email: carers@northamptonshire-carers.org Web: www.northamptonshire-carers.org
TuVida
19 Pelham Road, Sherwood, Nottingham NG5 1AP Tel: 0115 962 8920 Email: hello@tuvida.org Web: www.tuvida.org
Royal British Legion (RBL)
Provides lifelong support for the Armed Forces community – serving men and women, veterans, and their families. Tel: 0808 802 8080 Email: info@britishlegion.org.uk Web: www.britishlegion.org.uk
The lifestyle site for parents and carers of children with additional needs and those who support them.
www.myfamilyourneeds.co.uk
hello@myfamilyourneeds.co.uk @WeAreMFON • Birth to adulthood • Real life blogs • Directory • Ask the experts • Monthly columnist
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