Shropshire Care Services Directory 2012/13 by Care Choices Ltd

Shropshire Care Services Directory 2012/13

The Stiperstones Ridge

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts In association with:

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud

Contents Welcome from Shropshire Partners in Care (SPIC) 5

Ways in which a Personal Budget can be managed in Shropshire

Regions covered by this Directory

Direct Payments

Where do I start?

Individual Service Funds

Assessing your needs

Council-managed account

Fair Access to Care Services

Third party-managed fund

Maximising Independence

General advice about Personal Budgets

START (Short Term Assessment and Reablement Team)

Self-funding advice

What will you have to pay for your care?

Community living

Essential information

Support from the NHS

Care in your own home

Adult protection, risk management and safeguarding in Shropshire

Home care agency checklist

Comments, compliments and complaints

Home care providers

Out of county care homes

Telecare

Looking for care or support?

Day centres

Useful local contacts

Support if you look after someone

Listings

Respite care and short stays

Care homes and care homes with nursing by area:

Intermediate care

North Shropshire

Sheltered housing

Extra Care

Central Shropshire

Specialist care

South Shropshire

Learning and physical disabilities

Indices

Dementia care

Home care providers

Residential dementia care checklist

Care homes/care homes with nursing

Mental health

Other advertisers

End of life care

Care homes

What is a registered home?

Inspection and registration of care services

Care home checklist

Paying for care

Personal Budgets

Welcome from Shropshire Council

Alternative formats

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this guide does not act as an endorsement or recommendation by Shropshire Council.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Shropshire Council Welcome to the 2012/13 Shropshire Care Services Directory which provides information for older people and adults with disabilities about the range of social care services available across the county. Shropshire Council’s Adult Social Care teams work with people aged over 18, and their families who may need help with their care. This could be because they have mental health issues, a learning or physical disability, a sensory impairment or because they have become frail and are struggling to continue to live independently and receive support at home or may need to live in a supported environment such as a care home or care home with nursing. Live Life : Your Way – Transforming Adult Social Care The transformation (sometimes called personalisation) of Adult Social Care is a national programme aimed to shift the balance of power from the local authority, over to the person who requires care and support. The programme will give people who use services more choice and control in who, when, and how they can receive services. In Shropshire we are now looking at the way we deliver services and this will mean some changes in how our services work in the future. Our transformation of adult social care programme is called ‘Live Life: Your Way’. We are looking at how best to provide information and guidance to everyone who needs extra support in order to offer ‘Personal Budgets’ to people who meet the eligibility criteria for social care funding. Please see page 6 for more information on funding and eligibility. The offer of Personal Budgets to older people, and people with disabilities, is via a system called ‘Self-Directed Support’. This means exactly what it says – the person who needs a service can make key decisions about their own support. The process involves having an assessment, and then (if you are eligible) you will be told an indicative amount of money (your Personal Budget) that you can spend on your care and support. The next step is to create a Support Plan, which lets us see how you plan to spend your budget. Providing your plan comes within the budget, meets your

needs and identified outcomes and will help you be safe and well, it should be signed off. If you need further details about this, please look at the website page www.shropshire.gov.uk/ livelifeyourway.nsf, or contact the ‘Live Life: Your Way’ programme at livelifeyourway@shropshire. gov.uk, or telephone the office on 0345 678 9005. The transformation of adult social care means that lots of people are working in different ways, and in ways that make the systems fair and equitable. We provide a wide range of preventative services described in this Directory including: home care, day care, equipment that can help with mobility and adaptations to your home. Depending on how you choose to manage your budget, some services can still be provided directly by us, and others by private or voluntary organisations. Comprehensive lists of all home care providers, care homes and care homes with nursing registered in the county are included in this Directory which has been produced in association with publishers Care Choices. If you are looking for help with making important decisions around your care and support, you can contact the First Point of Contact team, who will refer you to the appropriate advice and assessment social care team. We hope you find this Directory and the internet versions (at www.carechoices.co.uk and www.shropshire.gov.uk) helpful and easy to use. Further information about community care services in Shropshire is available from our website: www.shropshire.gov.uk or by contacting First Point of Contact for Adult Social Care on 0345 678 9044. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in spoken word. Adult Social Care Shropshire Council Assessment & Eligibility Services The Shirehall, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND Tel: 0345 678 9005 Email: customer.service@shropshire.gov.uk Web: www.shropshire.gov.uk

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Welcome from Shropshire Partners in Care (SPIC)

Regions covered by this Directory Whitchurch

Home care providers All regions............................................................. 14

Ellesmere A495

A483

North Shropshire................................................ 34 Central Shropshire............................................. 38 South Shropshire................................................ 42

Market Drayton

A49

Oswestry

Care home listings

A41

A528

Wem

A53

Shrewsbury M54

A5 A488

Shifnal

Care homes with nursing listings North Shropshire................................................ 36 Central Shropshire............................................. 40 South Shropshire................................................ 45 Contains Ordnance Survey data ÂŠ Crown copyright and database right 2011.

A49

Much Wenlock A442

Bishop s Castle A488

A458

Church Stretton

Bridgnorth

A489 Craven Arms A49

Ludlow

Visit www.carechoices.co.uk for further assistance with your search for care

We want to encourage individual development and enjoyment in both familiar and new experiences Adelphi Care Services recognises the primary need for trust as crucial to the development of good and meaningful relationships within each of its homes. Caring and supportive staff, attuned to the individual needs of clients provides the stability for this to emerge.

Adelphi Care Services is committed to the philosophy of life-long learning and therefore seeks to underpin the on-going development of life skills for all clients both informally and where possible through college attendance.

• An Excellent service provided by An Excellent Provider. • Residential Care, Domiciliary Care, Community Support, Respite Provision, Emergency Placement, Supported Living. • Award winning staff.

Adelphi Care Services Limited 8 Longbow Close, Longbow Professional Centre, Shrewsbury, Shropshire SY1 3AS T: 01743 465299 F: 01743 466529 admin@adelphicareservices.co.uk • www.adelphicareservices.co.uk

Where do I start? Assessing your needs Everyone must have an assessment of their care needs to find out whether you are eligible for social care. The assessment will cover all elements of care and support that you may need in your life. We will spend time with you talking about your circumstances and your needs, and work with you to identify things that are important to you in order to live a good life. You may wish to have a relative, carer or friend present at the assessment. Part of the assessment will be about finances. We will ensure that you are receiving all the benefits to which you are entitled. It will also identify if you are required to contribute to the overall cost of your care.

Part of the assessment will be a supported self assessment. This is where you explain what is important to you, and some of the things that you think you need some help with. A social worker will go through this with you when they do their part of the assessment. Some areas that are covered in the assessment are: issues of physical and mental health, personal care, mobility, safety, accommodation, financial affairs and social life. People who help or care for you, a relative, partner or friend may also request an assessment for themselves. This is called a ‘carers assessment’.

Fair Access to Care Services Regardless of your financial situation you are entitled to information and advice about any care needs you may have. We follow Government guidance called ‘Fair Access to Care Services’ (FACS), which has been issued to local authorities across the country. The aim is to make sure all decisions on who receives financial help with care and support are made fairly, openly and consistently. This means each Council has to set criteria to make sure help is allocated fairly and to those in greatest need. FACS eligibility criteria is divided into four bands representing the seriousness of the risk to your

independence: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’. Currently you are only eligible for community care services in Shropshire if your needs are assessed as ‘critical’ or ‘substantial’. This ensures that people in the greatest immediate or longer term need will get most help. Some things are not covered by ‘Fair Access to Care Services’ including Blue Badges and disabled facilities grants. For more information about FACS call Adult Social Care on 0345 678 9005, or email customer.service@shropshire.gov.uk

Maximising Independence A new system is currently being developed within Shropshire. It is called ‘Maximising Independence’. This is where you could receive some help on a short term basis to keep you independent, and in your home for longer. This may include supporting you with skills such as cooking, or helping with travel arrangements to avoid the intervention of

social care service too early. Your Maximising Independence Plan will be unique to you, so one size does not fit all! The Maximising Independence service has input from social workers, occupational therapists, and the Short Term Assessment and Reablement Team (START).

START (Short Term Assessment and Reablement Team) The START service provides a short term period of intensive assessment and reablement to people who want to remain living in their own home.

Initially, a person would be referred to the team by a social worker. START will work with them, over a period of time, with the aim of identifying continued on page 9 >>

Visit www.carechoices.co.uk for further assistance with your search for care

“Putting People First” www.salopiancare.co.uk

Salopian Care is a provider of quality Care services to people living in their own homes in North Shropshire:

Market Drayton, Wem, Whitchurch Shawbury and surrounding areas. Local villages include Cheswardine, Hinstock, Hodnet, Adderley, Norton and Woore. The geography allows Loggerheads in Staffordshire also to be easily served. Our aim is to promote independence and provide support allowing people to live full and rewarding lives. Salopian Care is a provider of quality care services to people living in their own homes, funded privately, by direct payments or via individual personal budgets. It is our basic philosophy to place the welfare of people first, treating them with respect and dignity. We offer a discrete service honouring our service users’ confidentiality. We believe in the importance of relationships between those we provide for and the staff we employ. We only use staff who are committed to the caring profession, with good interpersonal skills, and actively help them progress further with skills development and support.

Services recognise individual needs and may include personal care, escorted trips and domestic duties. Your own care manager ensures quality of service. Care needs are individual, we plan personalised care for our service users in line with National Care Standards and reflecting the service user’s changing needs. We currently have employment opportunities. We give all our staff fair rates of pay and ongoing training.

Salopian Care Ltd.

2 Cheshire Street, Market Drayton, Shropshire TF9 1PJ

Call Amy or Carol on 01630 658222 to discuss your individual care needs.

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

0800 38 92 077

Are you looking for first class, professional home-care? We make life better for the elderly and for those living with disabilities  Promoting independence  Shopping  Cleaning  Personal care  Assisting with medication  Preparing meals  Advice and encouragement 6 Pearson Road, Central Park, Telford TF2 9TX

Advice for older people

www.supreme-homecare.com

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

START (Short Term Assessment and Reablement Team) continued ways people can gain confidence and new ways of coping with day to day living tasks (like personal care or food preparation etc). START can also help identify whether support will be needed in the long term, to help people maintain their independence. They do this by mutually agreeing goals with the individual using the service, then recording these in a structured care plan. These goals could be achieved in a variety of ways. They could, for example, involve the implementation of helpful assistive technology in the home, which could help them take control of their medication and health needs or maybe getting in touch with community organisations which can provide physical or emotional support. Whatever the goals agreed, they will be focused on promoting and encouraging people’s independence and helping them lead fulfilling lives in their own homes. Obviously a person’s needs could change over the time the team are involved with them – and these can be discussed at any time.

The team’s aim is to achieve positive outcomes which will reflect the individual’s wishes, maximise their independence and enhance their quality of life. START work with district nurses, social workers, occupational therapists and other professionals, in order to support people to regain independence and stay at home. START will also work with any carers (family members or otherwise) who will be fully involved in developing the care planning process, if they and the person using the service so wish. Carers can be central to the team’s work. START could, for example, support people new to caring to gain confidence and coping skills in their role or provide some much needed respite for established carers, possibly identifying a need for future respite to be addressed. A carer’s assessment will also be offered to them. START believe that by offering a service that is tailored to meet people’s individual needs, people can avoid the traditional route of admission into intensive, long term, possibly residential support.

Community living Support from the NHS NHS Continuing Healthcare is arranged and funded by the NHS, where it has been assessed that an individual’s primary need is a health need. It can be provided in any setting. In a person’s own home, it means that the NHS funds all the care that is required to meet their assessed health needs. In care homes, it means that the NHS also makes a contract with the care home and pays the full fees for the person’s accommodation as well as their care. For further

information contact the Continuing Healthcare Team, Shropshire Primary Care Trust on Tel: 01743 277531. NHS Continuing Healthcare is provided if you have extensive healthcare needs. The cost will be covered by the NHS. Continuing Care is a package of care that involves services and funding from both the NHS and the Department of Community Services. You can ask for an assessment by health and social care professionals if you think you may be eligible for either NHS Continuing Healthcare or Continuing Care. They will visit you to identify and prioritise your needs and the assessment will be used to decide what services will be provided, where and who funds them. Regular reviews will monitor your care needs and if they change, your care and/or funding arrangements will change to meet them. You can pick up a leaflet about Continuing Care from your GP or hospital. Further information is available on the Department of Health website: www.dh.gov.uk/SocialCare

Visit www.carechoices.co.uk for further assistance with your search for care

Care in your home If you are finding it difficult managing at home, you could consider using the services of a home care provider. Once you have had an assessment, and received your indicative Personal Budget, you could include this in your Support Plan. Home care providers employ care assistants who can help you with bathing, washing and dressing as well as providing practical support with shopping, laundry and cooking meals. They should be trained in personal care and safety procedures, moving and handling, hygiene and infection control and first aid. If you require nursing care at home, many home care providers employ registered nurses. This is only one option of supporting yourself with care at home, another could be using your Personal Budget to employ a personal assistant to help with home care. Personal Budgets are explained further on page 26. Mentioned briefly on page 7, the Maximising Independence Team also offer a short-term period of support, with the ultimate goal of keeping you

at home for longer. The team will work with you to identify your longer term, ongoing needs. You will have a tailor-made Support Plan, suited to your own requirements, and the plan will be monitored and reviewed to ensure that it continues to meet your needs and desired outcomes. Age UK Shropshire Telford & Wrekin, or other voluntary organisations may also be able to help. Age UK Shropshire Telford & Wrekin’s Help at Home scheme, funded by Shropshire County Council enables older people who live at home to maintain their independence by providing practical help. For more information, please contact Age UK Shropshire Telford & Wrekin Help at Home on 01743 233788. Daily care/ domestic support Carers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7am until 10pm. Some people will need multiple visits per day. Night services can also be provided. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate. Live-in care 24 hour live-in can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and short-term support following hospital discharge. In some cases it’s preferable and more economic to have a carer actually living in the home. This can be for a short period eg a week, or on an ongoing basis. Live-in care is also available to people with permanent physical or mental disabilities who require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on their website www.cqc.org.uk. When considering a service it’s always a good idea to check their report. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Care at home... For many people issues about care do not arise until, suddenly, there is a need. We offer > A respectful & dignified service where reliability is guaranteed > A tailor made care plan – everyone is an individual > All aspects of personal care > Medicine management

Customer Comments -

> Help maintaining daily routines including domestic tasks

“Getting Bluebird involved was the best thing I ever did.”

> Support with meal preparation

“The staff are always on time & get the job done!” “They really do care & go that extra mile.” “The carers from Bluebird are lovely & never tell me what to do.” “I never have to worry that they might not turn up. I really need that reliability”

> An extended hourly service to enable family carers to have a break > Short term live in care as an alternative to traditional respite care > Long term live-in care

Bluebird Care (Shropshire) shropshire@bluebirdcare.co.uk Shrewsbury Oswestry South Shropshire

01743 874343 01691 749128 01694 259065

Promoting independence in your own home

01743 874343 www.bluebirdcare.co.uk

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Nursing and care services in your own home LIVE-IN CARE COMPLEX CARE PALLIATIVE CARE HOSPITAL TO HOME PERSONAL CARE SOCIAL COMPANIONSHIP HOLIDAY CARE

From long-term complex care, through to support with everyday living, Advantage Healthcare Group can provide you with a high quality bespoke care service. Our service allows you to remain independent in the comfort of your own home, without having to compromise on the quality of your care. For more information on how we can be of assistance to you, please contact our Care at Home team today.

0800 694 4555

www.advantagecareathome.com

Helping you to Choose and Pay for Care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by us, contracts and care plans will have been

completed by your care manager and the agencies used will have been accredited to work for us. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget can choose their own worker or care agency.

Agency 1 ....................................................................................................................................................

£ ............... p/w

Agency 2 ....................................................................................................................................................

£ ............... p/w

Agency 3 ....................................................................................................................................................

£ ............... p/w

Agencies • What experience does the agency have in your particular field of need? Can it supply references for you to check? • Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • How long has the agency been operating? • How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending? • How can you contact the agency in an emergency or outside office hours? • How hard or easy would it be to make a complaint and how are things then put right? • If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

1 2 3

Carers

1 2 3

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? • Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. • C arers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case. Paying • If your care needs do not meet our eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what is covered.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers Abbey Care Direct Ltd Shrewsbury Tel: 01743 233832 SPIC

OP D PD MH SI YA

Claremont care partners limited Market Drayton Advert Inside Back Cover OP D Tel: 0800 292 2920 SPIC

ALLCARE SHROPSHIRE LTD Shrewsbury Advert Page 15 Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD

Community Living Shrewsbury Tel: 01743 254014

ALLENBY DOUGLAS LTD Oswestry Tel: 01691 650067 SPIC OP D PD LDA MH SI YA AD

Coverage Care DCA Telford Advert Inside Front Cover OP D Tel: 01952 608682 SPIC

Allied Healthcare Shrewsbury Tel: 01743 245848 SPIC OP D PD LDA MH SI YA AD

Diamond Life Healthcare Limited Ludlow Tel: 01584 872233 SPIC OP D PD MH SI

Anchorage Care Group Shrewbury Tel: 01743 874874 SPIC

Domiciliary Service Shrewsbury Tel: 01743 465299

Advert Page 17 OP D PD MH SI YA

LDA

PD LDA YA

Angel Domiciliary Home Care Limited Wolverhampton Tel: 01902 374522 OP D PD SI YA

Headway Shropshire Shrewsbury Tel: 01743 365271 SPIC

Bluebird Care Shrewsbury Tel: 01743 874343 SPIC

Health Care Support Services Shawbury Tel: 01939 251342

Advert Page 11 OP D PD SI YA

Bournville House Telford Tel: 01952 588936

OP LDA MH SI YA

Hengoed park Oswestry Tel: 01691 650454 SPIC

OP PD YA

OP D PD

Advert Page 35 OP D PD MH YA AD

Bridgnorth Home Care Co-Operative Bridgnorth Tel: 01746 762559 SPIC OP D PD SI

Holcombe House Ludlow Tel: 01584 877166

Brown Clee Domiciliary Care Agency Bridgnorth Tel: 01746 787684 SPIC OP D PD SI

Jane Bowen Nursing Services Ltd Bellstone Tel: 01743 245660 SPIC OP D PD LDA MH SI YA AD

Care 4 All Bucknell Tel: 01568 770024 SPIC

JK Caring For You Bridgnorth Tel: 01746 862422

Care at Home Ludlow Tel: 01584 878181 SPIC

OP D PD

OP D PD LDA

Lady Forester Centre Broseley Tel: 01952 727203 SPIC

PD LDA SI YA

OP D PD MH SI YA Advert Page 45 OP PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol SPIC - Member of Shropshire Partners in Care - see page 5

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Providers of home care in

South Shropshire The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact Carly or Kim on: 01584 856 586 or Mob: 07875 603 408

We offer a flexible and friendly approach to care with a dedicated team of local and qualified carers. We strive to deliver continuity and an excellent level of support. We provide support in tailor made packages, which are subject to on-going reviews in order to meet your individual and changing needs. Our support ranges from all aspects of personal care through to domestic tasks, meal preparation, shopping, assistance to appointments, to name a few, from 30 minutes to 24 hour live in care.

Looking

for care or support? Shrewsbury - 01743 241 245

For independent, impartial advice on your care options, call this Directoryâ&#x20AC;&#x2122;s advice line on freephone 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Leabrook Lodge Limited Gobowen Tel: 01691 671555

OP PD SI

Longbow Professional Centre Shrewsbury Tel: 01743 272880 PD LDA MH SI YA MacIntyre Care Shrops Herefs and Powys Supported Living Shrewsbury Tel: 01743 364210 LDA market drayton – shropshire Market Drayton Tel: 01630 653871

OP D PD MH SI

Meadow brook Shrewsbury Tel: 01743 791975 New Dawn Care Agency (T.A. Village Care Agency) Onibury Tel: 01584 856586 SPIC

LDA

Advert Page 15 OP D PD LDA SI

Nightingales Private Nursing Agency Hodnet Tel: 01630 685750 OP SI YA North Shropshire Homecare Whitchurch Tel: 01948 840021 SPIC OP D PD LDA MH SI YA Oswestry Care Limited Oswestry Tel: 01691 671798 SPIC

OP D PD LDA MH SI YA

Parkwood Telford Tel: 01952 588936 SPIC Prestige Nursing Shrewsbury Tel: 01743 357799

Radis Community Care Shrewsbury Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD S&T Home Care Ltd Ditton Priors Tel: 01746 712822 Salopian Care Market Drayton Tel: 01630 658222 SPIC

OP PD Advert Page 8 OP D PD LDA SI

Short Notice Care Services Ltd Whitchurch OP D PD LDA YA Tel: 01948 663246 SPIC Shrewsbury Home Care Services Shrewsbury OP D PD LDA MH YA Tel: 01743 365200 SPIC Shropshire Shrewsbury Tel: 01743 454970

OP D PD LDA MH SI YA

Sovereign Domiciliary Care Services Tenbury Wells OP D PD SI YA Tel: 07590 298182 SPIC Stables, The Shrewsbury Tel: 01743 874874

OP D PD MH SI YA

START Shrewsbury Tel: 01743 251541

OP D PD LDA MH SI

Surecare Shropshire Ltd Merrington Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

OP D PD LDA MH SI YA AD

SWIIS Care and Specialist Support Services Shrewsbury Tel: 01743 243243 OP D PD LDA MH SI YA

Quality Home Care Limited Albrighton Tel: 01902 376904 Radfield Home Care Ltd Shrewsbury Tel: 01743 245555 SPIC

OP D PD MH SI YA Advert Page 12 OP D PD LDA MH SI

Tailored care limited Albrighton Tel: 01902 373744 SPIC OP D PD LDA MH SI YA AD Telford Telford Tel: 01952 885800

OP D PD LDA MH SI YA AD

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Telecare Telecare uses a range of simple sensors matched to your personal needs which can help you to continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone). Telecare can help you and your family in a number of ways, all of which are designed to support your health and wellbeing. One example is a bed sensor. This can be used in a range of situations, i.e. for people at risk of falling, or to alert a carer to assist. It detects a change in pressure, so if you have got up but are unable to get back to bed, perhaps after a fall, the sensor can raise an alert. However, if you get up at night and usually sit in a chair for a while or have a drink, then the system can delay the alert. If you have not returned after a period of time agreed with you, i.e. half an hour, it can then raise an alert. This avoids the risk of someone falling and being left on the floor all night, cold and in pain. Following an assessment of your needs, telecare could be part of a support plan to assist with things you might find difficult. It can support you or the person you care for by alerting you to certain situations, such as incontinence, or where a vulnerable person leaves the property at an inappropriate time, for example, the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some examples of how telecare can be used are given below: • a short term measure as part of START when you need some support, i.e. after ill health to help you become as independent as you can; • a longer term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone when I am alone. The telecare can let someone know if I have a problem’; • telecare can remind you to take medication; • telecare can raise an alert that the cooker hob has been left on; • telecare can detect gas leaks from the cooker/fire and raise an alert; • telecare can provide early warning of a sink or bath overflowing; • telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency; • telecare can give people space and time on their own, instead of being checked up on just in case something has happened. One lady said ‘I love my family but I just want to have some time to myself’.

If a problem is detected then the system sends a signal via the lifeline to a call centre where an alarm can be raised 24 hours a day. The call centres uses trained operators, who can speak to you over a speaker on the lifeline, will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. Alternatively, you could choose to have calls made directly to your chosen emergency contact. The Telecare alert process 1. You press the lifeline button or the sensor raises an alert. 2. The lifeline unit is activated and alerts the call centre via the telephone line. 3. The call centre answers your call and talks to you through the lifeline. 4. A response is arranged appropriate to your agreed needs. There is a small weekly charge for using telecare, depending on your circumstances. However, you may be able to apply for a subsidy to help with this. Your circumstances will be established by our adult social care staff through a financial assessment. For further information about telecare or to arrange an assessment, please contact our Customer Services Centre. You can find the contact details on page 32 of this Directory. In Shropshire, Tunstall have recently become a registered provider and their service will be an integral part of our reablement and Maximising Independence service soon. If you would like to know more about how Telecare and other forms of assistive technology may be able to help you, visit the websites www.asksara.org.uk and www.tunstall.com which offer advice on equipment that could meet your needs. Alternatively, phone Adult Social Care’s First Point of Contact: 0345 678 9044.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Day centres We run day centres throughout the county, providing opportunities for older people, and people with disabilities to socialise, meet friends, and take part in activities. Day centres can also provide support for family carers. Your choice to attend a day centre could depend on the type of service and activities that the centre offers. As part of our ‘Transformation’ of Adult Social Care we are currently looking at ways we

can increase the choice of opportunities for people during the daytime, to give people the chance to engage in positive activities, increase skills and reach their full potential. When you are writing your Support Plan, it is important to consider what sort of activities you think would benefit you. There are organisations to advise you on the most appropriate day centre for your needs and wishes.

Support if you look after someone You may not think of yourself as a carer but anybody who helps a friend or relative with care needs, without pay for their services, is a carer. You may be entitled to help with your caring responsibilities, whether or not you live with the person you are caring for. As a carer, you can ask Adult Social Care to look at your situation and what support you might need to continue in your caring role. We call this a ‘carer’s assessment’. Who can receive help from Social Care? If the person you look after is eligible for community care services and the care you offer is ‘substantial and regular’ you are likely to be eligible to receive help from social care. How do you get help? If the person you care for has been seen by Adult Social Care, we should have asked you about the help you need. If this hasn’t happened you can call our First Point of Contact to request an assessment (see number opposite). During the assessment you will be asked about the help you give, whether you are able and willing to continue with this, what might be difficult and what help you need. It might be an idea to keep a diary of what you do for a week or two beforehand.

• • • •

Carers Emergency Respite Scheme Leisure opportunities Returning to, or remaining in work Practical help through home care services or equipment

Where can I get more information? For more information about the support available to carers and how to get an assessment call our First Point of Contact for Adult Social Care: 0345 678 9044 or visit our website: www.shropshire.gov.uk and you can search our extensive database of community based support in the Community Directory and the carers pages in the Adult Social Care section. Where else can you get help? The Carers Support Team at Community Council of Shropshire offer a wide range of help and support to carers, including advice, support groups, a carers support telephone line, drop-in sessions and training. Visit the web site: www.shropshire-rcc.org.uk Telephone: 01743 360641

What help can you get? There are a number of ways we offer support to family carers to ensure that they are able to look after their own health and wellbeing. Support can include: • Access to training • Respite services so that you can tale a break from caring Visit www.carechoices.co.uk for further assistance with your search for care

Respite care and short stays Short breaks can provide respite for the carer as well as a break for the cared for person. This might involve someone coming to your own home, a stay in a residential accommodation or a supported holiday away. The best option for you will depend on your needs, the urgency of the situation and personal

choices. This could be included in the carers support plan or the support plan of the person who requires services. A Carers Emergency Respite Scheme aims to provide peace of mind to carers through home-based care at short notice. Care can be provided for up to 72 hours.

Intermediate care Intermediate care differs from respite care. While respite care provides full-time care on a temporary basis, immediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a single care home in Shropshire and is usually limited to a maximum of two weeks.

Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home. Ask your care manager for further details.

Sheltered housing Sheltered housing is a practical step if you would like more security and companionship but donâ&#x20AC;&#x2122;t need to move into a care home and is usually provided by housing associations across the region. In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or nonresident manager who provides support, advice and a link to services for older people. After your needs have been assessed, you will still be able to receive care in the home if required. Sheltered housing is available to rent or buy and is usually provided by local councils or non-profitmaking housing associations.

Extra Care Extra Care covers a range of specialist housing models. It incorporates particular design features and has key guiding principles. Extra Care housing can be owned, rented, part owned and part rented and leasehold. Some developments mix types of tenures. Extra Care

includes private accommodation, eg a bungalow or flat, with access to domestic support, meals, recreational facilities and nursing care where necessary. Extra Care housing provides a flexible approach to care with security and 24-hour support from Social and Health Care Teams.

Helping you to Choose and Pay for Care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Specialist care Learning and physical disabilities With the introduction of Personal Budgets, everyone will go through the same format of assessment, regardless of whether you have a physical or learning disability, mental health issues, or whether you are an older person who requires additional care and support. Services are always designed around people and reflect the needs of those who use the service, their families and carers We aim to ensure people with disabilities have access to the same community facilities as everyone else. We are working closely with other areas of the community to strengthen community links. We offer residential, supported living and day opportunities as well as work experience, training and employment opportunities. A care manager will carry out the assessment (as described on page 7) with you, and your carer (if appropriate). You will then wait to find out what your indicative Personal Budget will be, and then proceed to develop a Support Plan to meet your identified needs and outcomes. Help will be available from the voluntary sector to complete

your Support Plan. Your Support Plan could include future accommodation needs, employment and meaningful day opportunities, respite and help to support people to remain in their own homes. Carers are offered an assessment in their own right and support services can also be provided to help meet their identified needs as a carer. A guide to Learning Disability Services and Physical Disability Services is available for download at www.shropshire.gov.uk.

Supporting people with complex needs 20 years experience of providing specialist care to adults with: • Learning & Physical Disabilities • Visual & Sensory Impairment Challenging Behaviour • Acquired Brain Injuries We can provide a variety of care packages tailored to meet your individual needs. Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

Vision Homes Association

Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk

Dementia care Usually, the initial point of contact to access care services is either via your GP (for health care solutions) or your local Adult Social Care office (for most other services). Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible. Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care. Support in the community As it can be best for the person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this, including the ‘Maximising Independence’ model, as mentioned on page 7.

Following your assessment, your Support Plan would help to identify the right level of support that you need. This could include help with cooking meals, home care, advice on equipment day centres, and many other options These services can be provided directly by registered providers to those who do not require our financial help, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service. Residential dementia care If the time comes when remaining at home with support is no longer viable, you may wish to consider the option of residential care. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Things to look for in care homes and care homes with nursing specialising in dementia. Residents The best indication of a good home is that the residents appear happy and responsive.  • Are residents involved in activities or chatting? • Are residents clean comfortably dressed? • Do they seem alert and interested? • Do they talk to you as you walk round? • Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check whether: • The corridors and toilets are wide enough for a  walking frame or wheelchair. • There are suitably adapted toilets and baths. • There are ramps or a lift. • There is adequate signage and cues for different parts of the home such as dining room and bathroom.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.



• The bedrooms are bright and pleasant. • Residents can go to their rooms when they wish to be alone. • Residents are able to keep pets in their room or in other areas of the home. • Staff respect the right to privacy and knock on bedroom doors.



• Is there a TV or radio left on when no one is  watching or listening? • Is there more than one room where residents can sit or where they can be quiet or see visitors? • Is there a garden where residents can walk safely?

Health



Activities Residents should be stimulated without feeling stressed. • Are there opportunities for residents to help staff with small tasks if they wish? • Are the activities individualised and peoples’ likes/dislikes recorded in care plans? • Are activities available each day? • Are residents left to sit in front of the TV? • Are reminiscence activities available? • Are residents able to compile memory boxes?



• Do they have any training and experience in  dementia care? • Do they make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing? • Do they know about residents’ backgrounds, habits and interests? • Will the person with dementia have a member of staff particularly responsible for their care? • Is there a member of staff you can talk to about your own worries about the person with dementia? A manager who is caring as well as efficient can make all the difference to a home.

Look to see whether chairs are arranged in groups to encourage talking rather than placed in a circle round the outside of the room.

Which doctor or doctors can residents see?

• Are visitors welcomed at any time? • Are visitors encouraged to take residents out or join them for a meal? • Are children made to feel at home? • Are relatives involved in care planning and the general life of the home?

Manager/head of home

Living areas

•

You will want to make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged.

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

Getting to the toilet in time can sometimes be a problem as dementia progresses.

You will want to know what happens if residents are unwell or need medication.

Visitors

Staff

Toilets • Are there enough toilets within easy reach of the bedrooms and living areas? • Are staff trained to spot the signs when someone needs to go to the toilet? • Are staff cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

• Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking medication? • Are changes in medication discussed with the family carers?



• Does the manager have a friendly manner with staff and residents? • Do they answer your questions openly and seem to understand your concerns? • Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Is there a full assessment at home before a resident is admitted? • Does each resident have a care plan and are their needs regularly reviewed? • Is the family carer consulted about the care plan and about any proposed changes to it?



Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Mental health Services for people with mental health issues are usually accessed via the Community Mental Health Team (CMHTs) which are based on GP practice areas. An assessment of your needs will be done by a member of staff working in the Community Mental Health Team, usually a nurse, social worker or

occupational therapist, this should be similar to the assessment process as described on page 7. You will then develop a Support Plan, as described on page 21. To find out where your nearest social care team is, please call the Customer Service number on: 0345 678 9005 or email: customer.service@shropshire.gov.uk

End of life care If you are approaching the end of life, or are the relative or carer of someone who is dying, you may find it useful to have some information about what to expect, some support to help you through this difficult time, and access to some practical tools. The initial point of contact for services and support is through your GP. Hospices are another very useful provider of services and support. They provide in-patient care, day services and Hospice at Home services. The main provider of care in Shropshire is the Severn Hospice, based in Shrewsbury and Telford. If you live in the south-east of the county you may also wish to consider accessing the Compton Hospice in Wolverhampton. Severn Hospice services – 01743 236565 (Shrewsbury) and 01952 221350 (Telford) www.severnhospice.org.uk/patients-carers Compton Hospice services – 0845 2255497 www.compton-hospice.org.uk/services The NHS Choices website gives a good overview of the issues that should be considered by people approaching the end of life and for carers and relatives. NHS Choices – for people approaching the end of life - www.nhs.uk/planners/end-of-life-care/ pages/end-of-life-care.aspx NHS Choices – end of life issues for carers www.nhs.uk/carersdirect/guide/bereavement/ pages/overview.aspx The Dying Matters Coalition website has lots of information to help you, such as how to talk to loved ones, how to get your affairs in order and dealing with bereavement. These can all be viewed and downloaded from the ‘resources’ section of the website.

Dying Matters leaflets – www.dyingmatters.org/page/promotional-leaflets You should consider having a Preferred Priorities of Care document. This is for anyone who wishes to plan for their future end of life care. It gives you an opportunity to think about, talk about and write down your preferences and wishes. Preferred Priorities of Care document – www.endoflifecareforadults.nhs.uk/tools/coretools/preferredprioritiesforcare You may wish to consider an Advance Decisions to Refuse Treatment (formerly a Living Will). This is a decision that can be made in order to refuse a specific medical treatment in whatever circumstances that are stated. It will come into effect when the individual has lost capacity to give or refuse consent for treatment. An advance decision is written by the individual, often with support from professionals, relatives or carers. Advance Decisions to Refuse Treatment support sheet – www.endoflifecareforadults.nhs.uk/ assets/downloads/supportsheet4_1.pdf Your relative may be placed on the Liverpool Care Pathway for the Dying Patient at the very end of life. This is a pathway/document that outlines the best care, irrespective of the diagnosis or where someone is dying. Liverpool Care Pathway – relative/carer leaflet www.liv.ac.uk/mcpcil/liverpool-care-pathway If you need some support or help after someone has died, Cruse Bereavement Care maintain a daytime helpline as well as producing useful information leaflets. Cruse Bereavement Care – 0845 6066812 www.crusebereavementcare.org.uk/Shropshire/ resources.html

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes What is a registered home? Fundamentally, there are two types of residential care home: homes offering personal care only, and homes offering ‘care with nursing’. Following your assessment, your care manager can advise you on the different options that may be appropriate for you. Personal care only This type of home (commonly referred to as a ‘residential home’) will suit you if you are reasonably active but require help with tasks such as bathing, eating, dressing and moving about. District nurses visit to handle any nursing needs. It may be worth considering what your future needs may be – will the home be able to meet them in a few years time? Take along the care homes checklist on page 25 to prompt any questions you will have for the manager.

than personal care only homes because of higher ratios of staff to residents. Some of the cost of your nursing care will be met by the NHS, who will pay the home directly. At the moment the rate for NHS Continuing Healthcare and NHS funded Nursing Care is £108.70 (price correct as of October 2012) per week. This is paid directly to the home. Figures may change during the life of this Directory.

Care home with nursing This kind of home is suitable for those needing nursing care, where it will be delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. Fees are generally higher

Inspection and registration of care services Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which will bring adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC will hold and publish up to date information about the compliance of adult social care providers with essential standards of safety and quality. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC

website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For care homes and care homes with nursing, the inspectors look at seven categories or ‘outcome groups’ based on national essential standards of quality and safety. These are: choice of home; health and personal care; daily life and social activities; complaints and protection; environment; staffing; and management and administration. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Care homes checklist

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions • • • • •

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home • Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted?

1 2 3

• Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • C an you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • A re residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night?

Visitors • • • •

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering • Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities • Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens • • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • •

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care Personal Budgets People who are eligible for social care funding under Fair Access to Care criteria will be offered a Personal Budget which is an indicative amount of funding that could be made available to meet needs and achieve outcomes. This means that the person can exercise choice and control in how that budget could be used

in a way that works for them. They will be asked and supported to develop a Support Plan that sets out how they wish the funding to be used and how they intend to manage the money. This will need to be agreed by the care manager.

Personal Budgets There are a number of ways you can receive your Personal Budget:

Direct Payment

Indirect Payment

(Nominee)

Trust Fund

3rd Party Managed Fund

Individual Service Fund

Council Managed Fund

Ways in which a Personal Budget can be managed in Shropshire There are a number of ways you can receive your Personal Budget It is important to remember that more than one of

the options illustrated above can be chosen. The Support Plan needs to state clearly how much of the budget will be managed in a certain way.

Direct Payments A Direct Payment is money from a Council’s Social Services department to cover a specific assessed need. People who are eligible are given an agreed amount and can use it to employ a personal assistant themselves or through an agency to help support them. You aren’t allowed to use Direct Payments to pay for permanent residential accommodation - but you may be able to use them to pay for occasional

short periods in residential accommodation, if your Council agrees that is what you need. If you are applying for services for the first time, your social worker should discuss the Direct Payments option with you when they assess your care needs. Direct Payments are made directly into your bank, building society, Post Office or National Savings account.

Individual Service Funds The person can choose a service provider that they wish to provide their care or support. (For existing clients this may be their current provider if they are happy with them.) Some or all of the Personal Budget is then paid by us directly to the service provider as an ‘Individual Service Fund’. In practice, this is not very different to what happens currently but the important

difference is that the person (and/or those closest to them) are making a choice about that organisation. We will enter into a contract with that service provider and the person and the provider agree how the money will be used. The provider is accountable to the person and us to deliver the service they have agreed.

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Council-managed account There are three scenarios whereby we may manage all or some of the money on a person’s behalf: 1. The person may wish to receive a service that is directly provided by us. They will have been informed of the cost of this service, and agreed with the service itself the detail (nature, frequency etc.) of what they wish to receive. We will then internally deduct that amount of money from the person’s Personal Budget. The person will have an agreement with that service detailing what will be provided. 2. The care manager makes a decision based on an assessment of risk that the service needs to be directly arranged, purchased or provided by us. There would need to be a good reason for this and the

resulting service still needs to reflect the person’s preferences within the Support Plan as far as is reasonable and it will still need to come within the Personal Budget amount. 3. The person does not wish to exercise choice and control at the current time and requests that decisions about their care and support are made by their care manager. As above, the care manager will need to work within the Personal Budget amount and complete a Support Plan that will need approval. (Note: it may be that at a later stage the person wishes to have more of a say so it should not be assumed that this is a permanent arrangement and should always be questioned at review.)

Third party-managed fund Some people will want greater control over the money than a Council-managed fund gives them, but will not want a Direct Payment and will not want to purchase support from an organisation. In these cases a third party managed fund would be the favoured option whereby all or some of the Personal Budget would be paid directly to a voluntary sector organisation that will manage the money on the

person’s behalf as a ring-fenced budget. Only reputable organisations that have been approved by us to provide this service will be used. Selection is currently underway and a list will be available shortly of those that are providing this service. The organisation may charge the person a small administrative fee that can be met out of the Personal Budget amount.

General advice about Personal Budgets If you are employing someone yourself, we strongly recommend you carry out a Criminal Records Bureau (CRB) check before employing the person, if the person is not known to you. When you complete your Support Plan, risk management and

safeguarding will be covered. A Personal Budget can only be spent on meeting your assessed needs. Your Support Plan will outline the way in which you plan to spend the money.

Self-funding advice If you have capital or savings of more than £23,250 (correct as of October 2012) you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us. If you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

Deferred Payment Agreements Contact us for full details. Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the

Twelve-week property disregard Contact us for full details.

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Self-funding advice continued lower rate of £51.85 per week (correct as of October 2012) for those needing care by day or night, and at the higher rate of £77.45 per week (correct as of October 2012) for those needing care both during the day and night. Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment for us. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care Contribution (currently £108.70 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. NHS Continuing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing. If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full

cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again. Running out of money If your capital is likely to reduce to £23,250 (correct as of October 2012), you must let us know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than this, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a home with lower fees. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Worried about funding long term care? We can help. Our independent financial advice service offers advice on: Funding for Residential and Nursing home costs, including looking at specialist annuities and other payment schemes. We offer a face to face service in your home. You probably have lots of questions: How much does a nice care home cost? Will the government pay for any of it? What if I own a house – do I have to sell it? How can I make sure my family still gets an inheritance? How do I keep paying if I live a really long time in care? For answers to these questions contact Neil Lewis on: Telephone: 0845 5198912 • Mobile 07967 430392 Email: enquiries@lewiscarepartnership.co.uk

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

What will you have to pay for your care? Do you have capital or savings in excess of £23,250? What is capital? The value of your home is included in the assessment of your capital unless one of the following still live there: • Your partner or • A relative who is over 60 or incapacitated or • A child under 16 who you or a former partner maintain still lives there. Yes.... Ask us for an assessment. Any care homes you consider must be able to meet your assessed needs. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold. No.... We will contribute financially towards your care costs. How much? You will need to ask us for a Social Care Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. We will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Your choice of care home will be limited to those that accept our funding level. If you want to choose a more expensive home you would have to arrange for

a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250. Whatever your circumstances... Remember: • It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements, a care needs assessment and a financial one. • A nursing home will generally be more expensive than a residential home. Consider claiming: • Income support • Pension Credit • Savings Credit (if you are over 65) Definitely claim: • Attendance Allowance, worth £51.85 a week. Moving into a nursing home? • You will be eligible for the NHS Nursing Care Contribution – currently £108.70. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Essential information Adult protection, risk management and safeguarding in Shropshire We have a duty to try to protect vulnerable adults in our society. A vulnerable adult could be someone who has: • learning difficulties • mental health problems • physical disabilities • or someone who is frail or elderly.

Abuse may happen to adults at any time, and can come in many forms, including: • neglect • financial • physical • emotional • sexual and discriminatory abuse.

Visit www.carechoices.co.uk for further assistance with your search for care

Adult protection, risk management and safeguarding in Shropshire continued No More Secrets, please say something It is not always strangers who are the abusers. Sometimes, it is people who are close to the vulnerable person. If you are worried about a vulnerable adult being abused or neglected by others, please say

something. You can report any concerns to one of our social care teams. Tel: 0345 678 9021 First Point of Contact – Safeguarding. (For an initial informal discussion about your concerns you can contact Alan Smith from the Safeguarding Team on 01743 255 810.)

Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be difficult for you. Providers are required under the National Essential Standards of Quality and Safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned

about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 24 for contact details. If we have arranged and funded your care, another option is to complain to your social worker/ care manager. Tel: 0345 678 9000 or email: customer.service@ shropshire.gov.uk for further advice.

Out of county care homes Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is funded by the local authority, you can still chose a care home that is in a different county. You can use your Personal Budget to pay for this. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary, and your Support Plan will need to reflect this. We will only fund those with an assessed eligible need at ‘critical’ or ‘substantial’ levels, as explained

on page 6. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region (you will find out about the amount of money that you are entitled to after your assessment – this will be the maximum amount of money that you have available to meet your support needs). If your indicative budget is not enough to cover an out-of county placement, you will have to speak to the care management team to see if there are any other options available. If you have to pay for services yourself (otherwise known as a self-funder), there are no restrictions (apart from your own budget).

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Looking for care or support? This Directory’s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Useful local contacts The Shropshire Council Community Directory is home to a comprehensive, up to date database of county wide information on nearly 3000 community groups, clubs, societies and

organisations. It is searchable by postcode and by category and is a quick and easy way to find details of support and opportunities which meet your needs and maintain independence.

The Directory is available on the internet, go to www.shropshire.gov.uk and search for Community Directory.

Citizens Advice Bureaux (CAB)

Age Concern Shropshire (Age Concern and Help the Aged have combined forces and the new body is now known as Age UK) Head Office 3 Mardol Gardens, Shrewsbury SY1 1PR Open Monday – Friday 10am to 4pm. Telephone: 01743 233123

Bridgnorth CAB Westgate, Bridnorth, Shropshire WV16 5AA Telephone: 08444 99 11 00 Oswestry & Border CAB 34 Arthur Street, Oswestry SY11 1JN Telephone: 0844 499 1100 Shrewsbury CAB Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Telephone: 0844 499 1100

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts continued South Shropshire CAB Stone House, Corve Street, Ludlow SY8 1DG Telephone: 0844 499 1100 Whitchurch CAB 42 Watergate Street, Whitchurch SY13 1DP Telephone: 0844 499 1100

Day centres run by Shropshire Council Bradbury day centre in Whitchurch, Meres day centre in Ellesmere and Helena Lane day centre in Ludlow. Contact Adult Social Care for details: Telephone: 0345 678 9005

Sensory impairment service Disability Resource Centre Lancaster Road, Shrewsbury, Shropshire SY1 1XX Telephone: 01743 444599

Adult Social Care Community Services Ptarmigan, Sitka Drive, Shrewsbury, Shropshire SY2 6LG Email: community.services@shropshire.gov.uk Telephone: 0345 678 9005

Shropshire Council Emergency Duty Team Emergency out of office hours telephone number: 0345 678 9040

Adults with Learning Disabilities Team Telephone: 0345 678 9005 Email: ALD@shropshire.gov.uk

Carers Support Service Part of the Community Council of Shropshire Helpline: 01743 341995

Housing related support Supporting People Team Telephone: 01743 255925

Email: SS-CMHT.SShropshire@shropshire-cc.gov.uk North East Shropshire Community Mental Health Team Telephone: 01630 655066 Email: SS-CMHT.NEShropshire@shropshire-cc.gov.uk North West Shropshire Community Mental Health Team Telephone: 01691 679500 Email: SS-CMHT.NWShropshire@shropshire-cc.gov.uk South Shrewsbury Community Mental Health Team Telephone: 01743 255 830 Email: SS-CMHT.SShrewsbury@shropshire-cc.gov.uk North Shrewsbury Community Mental Health Team Telephone: 01743 255 830 Email: SS-CMHT.NShrewsbury@shropshire-cc.gov.uk

Older People and Physical Disabilities Teams North West Team Castle View, Oswestry SY11 1JR Telephone: 01691 677201 Email: cs.northwest.team@shropshire-cc.gov.uk North East Team Raven House, 129 Cheshire Street, Market Drayton TF9 3AH Telephone: 01630 695222 Email: cs.northeast.team@shropshire-cc.gov.uk North & South Shrewsbury Team Ptarmigan, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG Telephone: 01743 255700 Email: customer.service@shropshire.gov.uk South West Team The Gateway, Auction Yard, Craven Arms, Shropshire SY7 9PJ Telephone: 0845 678 9011 Email: customer.service@shropshire.gov.uk South East Team Westgate, Bridgnorth WV16 5AA Telephone: 0845 678 9031 Email: cs.southeast.team@shropshire-cc.gov.uk

South East Shropshire Community Mental Health Team Telephone: 01746 768787 Email: SS-CMHT.SEShropshire@shropshire-cc.gov.uk

START (Short Term Assessment and Reablement Team) Bridgnorth – Telephone: 01743 251551/3 North Shropshire – Telephone: 01743 251556/7 Oswestry – Telephone: 01743 251556/8 Ludlow – Telephone: 01743 251552/3 Shrewsbury – Telephone: 01743 251554/5

South Shropshire Community Mental Health Team Telephone: 01584 878167

Voluntary and Community Sector Assembly Telephone: 01743 252269

Mental health teams

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Choosing the right care home for Mum was made easy. • Nursing Care • Residential Care • Dementia Care • Respite Care

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester ! Why not call us or drop in for a chat over a cup of tea?

YEARS 1992

2012

www.barchester.com

Field House Care Home | Tel: 01694 628 810 Church Stretton, Shropshire, SY6 7AA

Ottley House Care Home | Tel: 01743 404 431

Wheatlands Care Home | Tel: 01952 701 337 Much Wenlock, Shropshire, TF13 6AT

Shrewsbury, Shropshire, SY1 2PA

Now Open!

The Mount House and Severn View | Tel: 01743 404 430

Hagley Place Care Home | Tel: 01584 519 832

Shrewsbury, Shropshire, SY3 8PP

Ludlow, Shropshire, SY8 1LS

Visit www.carechoices.co.uk for further assistance with your search for care

North Shropshire Care homes Appledale Cottage Residential Home Bagley Marsh, Ellesmere, Shropshire SY12 9BP OP D Tel: 01939 270374 SPIC

Fairholme Advert Inside Front Cover Morda Road, Oswestry, Shropshire SY11 2AP OP D Tel: 01691 653499 SPIC

Ashgrove Residential Home Church Lane, St Martins, Oswestry, Shropshire SY11 3AP Tel: 01691 774101 SPIC

Gracelands Ellesmere Road, Whittington, Oswestry, Shropshire SY11 4DJ OP LDA YA Tel: 01691 652153

OP D PD SI

Beulah House 5 Cemetery Road, Market Drayton, Shropshire TF9 3BD LDA Tel: 01630 652451 SPIC

Hartlands Rest Home 57 Salop Road, Oswestry, Shropshire SY11 2RJ Tel: 01691 658088

Blackfriars 12–14 Blackfriars, Oswestry, Shropshire SY11 2DU Tel: 01691 670671 LDA

Heatherdene Residential Care Home 3 Upper Brook Street, Heatherdene, Oswestry, Shropshire SY11 2TB Tel: 01691 670268 SPIC

Bowens Field, 24 Wem, Shrewsbury, Shropshire SY4 5AP Tel: 01939 236517

LDA YA

Bradbury Lodge Claypit Road, Whitchurch, Shropshire SY13 1NT LDA SI Tel: 01948 666916 SPIC Brook House Residential Home Woodhill, Morda, Oswestry, Shropshire SY10 9AS OP D PD SI Tel: 01691 654167 SPIC Cheswardine Hall Nursing & Residential Home Advert Page 37 Chipnall, Market Drayton, Shropshire TF9 2RJ OP PD Tel: 01630 661316 SPIC Coach House Church Road, Baschurch, Shrewsbury, Shropshire SY4 2EF Tel: 01939 260150 SPIC

LDA

Hengoed Park Advert Page 35 Hengoed, Oswestry, Shropshire SY10 7EE OP D PD MH YA AD Tel: 01691 650454 SPIC High Lea House Llanforda Rise, Oswestry, Shropshire SY11 1SY Tel: 01691 654090 SPIC Highbury House 36 Aston Road, Wem, Shrewsbury, Shropshire SY4 5BA Tel: 01939 233304 SPIC

Advert Page 6 PD LDA YA

Hinstock Manor Residential Home Ltd Chester Road, Hinstock, Market Drayton TF9 2TE OP D PD LDA MH SI YA Tel: 01952 550242 SPIC Landona House Love Lane, Wem, Shrewsbury, Shropshire SY4 5QP OP D Tel: 01939 232620 SPIC

Elisabeth house Rhoswiel, Weston Rhyn, Oswestry, Shropshire SY10 7TE LDA YA Tel: 01691 623657

Loppington House AND COLLEGE Loppington, Shrewsbury, Shropshire SY4 5NF Tel: 01939 233926 SPIC

Ellesmere House Church Hill, Ellesmere, Shropshire SY12 0HB OP D PD MH YA Tel: 01691 623657 SPIC

Maer Lane 4 Maer Lane, Market Drayton, Shropshire TF9 3AL PD LDA Tel: 01630 698092

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Looking

Hengoed Park

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Tel: 01691 650 454

Hengoed Park is situated in mature grounds of 11 acres, we provide support for adults of all ages with diverse needs e.g. Korsakoff, mental health , dementia, acquired brain injury. We provide person centered support to enable each person to be independent and lead a meaningful life of their choice. The home ‘s facilities include a day care centre, bedsits and main house accommodation. Hengoed Park has been rated excellent by C.Q.C.

Hengoed Park, Hengoed, Oswestry, Shropshire SY10 7EE • Tel: 01691 650454

Advice for older people

Care homes continued Mayfield House Holyhead Road, Bicton, Shrewsbury, Shropshire SY3 8EQ Tel: 01743 872250

LDA

New Barn, The Advert Inside Back Cover Goldstone, Cheswardyne, Market Drayton, Shropshire TF9 2NA Tel: 01630 661583 SPIC PD LDA MH SI YA Oaklands Rest Home Weston Lane, Oswestry, Shropshire SY11 2BQ Tel: 01691 652543 SPIC OP D YA

Tunstall Hall Care Centre Newcastle Road, Market Drayton, Shropshire TF9 4AA Tel: 01630 652774 SPIC

OP D

Viewmount 54 Alkington Road, Whitchurch, Shropshire SY13 1TD Tel: 01948 665262 OP D PD LDA MH SI YA Westlands Advert Inside Front Cover Station Road, Wem, Shrewsbury, Shropshire SY4 5BL OP D Tel: 01939 232784 SPIC Weston House Residential Home Green End, Whitchurch, Shropshire SY13 1AJ OP D LDA Tel: 01948 661400 SPIC

Old Farmhouse Goldcrest Drive, Sundorne, Shrewsbury, Shropshire SY1 4TP Tel: 01743 440318

PD LDA SI

Roseville House New Street, Wem, Shropshire SY4 5AB Tel: 01939 235163 SPIC Advert Page 6

LDA YA

Wheatlands, The 77 The Wheatlands, Baschurch, Shrewsbury, Shropshire SY4 2DW Tel: 01939 261631 PD LDA SI YA

Windsor Road 47 Windsor Road, Oswestry, Shropshire SY11 2UB PD LDA Tel: 01691 671353 SPIC

Stanley Place Residential Home 4 Stanley Place, Salop Road, Oswestry, Shropshire SY11 2RG Tel: 01691 650343

OP Older people (65+) DEM Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

SPIC - Member of Shropshire Partners in Care - see page 5

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North Shropshire Care homes continued Woodcroft Advert Inside Front Cover Croft Way, Market Drayton, Shropshire TF9 3UB OP D Tel: 01630 657486 SPIC

Woodland Residential CARE Home LTD Trefonen Road, Morda, Oswestry, Shropshire SY10 9NX Tel: 01691 656963 SPIC OP D

Care homes with nursing Beech House Nursing Home Wollerton, Market Drayton, Shropshire TF9 3NB Tel: 01948 661400 OP D

Edgeley House Edgeley Road, Whitchurch, Shropshire SY13 4NH OP D MH YA Tel: 01948 662832 SPIC

Cheswardine Hall Nursing & Residential Home Advert Page 37 Chipnall, Market Drayton, Shropshire TF9 2RJ OP PD Tel: 01630 661316 SPIC

Ellesmere Community Nursing Home Trimpley Street, Ellesmere, Shropshire SY12 0AE OP Tel: 01691 622364 SPIC

Cloverfields Chester Road, Whitchurch, Shropshire SY13 4QG Tel: 01948 667889 SPIC

Court, The West Felton, Oswestry, Shropshire SY11 4LE Tel: 01691 610626 SPIC

Elmhurst Private Nursing & Residential Home Armoury Lane, Prees, Whitchurch, Shropshire SY13 2EN Advert Inside Back Cover OP Tel: 01948 841140 SPIC Gadlas Hall Nursing Home Eastwick Lane, Dudleston Heath, Ellesmere, Shropshire SY12 9DY OP D PD MH SI Tel: 01691 690281 SPIC

Wenlock Priory, Much Wenlock

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Helping you to Choose and Pay for Care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes offer both long term and short term care for the elderly. They combine a comfortable environment with the professional support you would expect from a large healthcare organisation. Contact our home directly, or visit www.fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers

MEADOWBROOK CARE HOME Twmpath Lane, Gobowen, Near Oswestry, Shropshire, SY10 7HD T: 01691 653000 E: meadowbrook@fshc.co.uk

Care homes with nursing continued greenfields care home Advert Inside Liverpool Road, Whitchurch SY13 1SG Front Cover OP D Tel: 01743 283200 SPIC Legrand Nursing Home Ltd Tilstock, Whitchurch, Shropshire SY13 3JL Tel: 01948 880406 SPIC Llysfield Nursing Home Ltd Middleton Road, Oswestry, Shropshire SY11 2LJ Tel: 01691 657511 SPIC

OP D

Meadowbrook Care Home Twmpath Lane, Gobowen, Oswestry, Shropshire SY10 7HD Advert Above Tel: 01691 653000 OP D PD Old Vicarage Nursing Home Station Road, Gobowen, Oswestry, Shropshire SY11 3JS Tel: 01691 655254 SPIC OP D YA River Meadows Nursing Home Edgebolton, Shawbury, Shrewsbury, Shropshire SY4 4EL Tel: 01948 661400

OP PD

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Central Shropshire Care homes Barleyfield House 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ Advert Inside Front Cover LDA Tel: 01743 355746 SPIC

Crescent, The 1a and 1b The Crescent, Bomere Heath, Shrewsbury, Shropshire SY4 3PQ Tel: 01939 291841 PD LDA SI YA

Blackhurst Care Home Blackhurst House, The Lawley, Longnor, Shrewsbury, Shropshire SY5 7QJ Tel: 01694 771318 SPIC

Crowmoor House Residential Home Frith Close, Monkmoor, Shrewsbury SY2 5XW Tel: 01743 235835

LDA

Bluebell Cottage 38 Snailbeach, Shrewsbury, Shropshire SY5 0NX MH Tel: 01743 791156 Bowbrook House Bowbrook, Shrewsbury, Shropshire SY3 5BS Tel: 01743 247071 SPIC Advert Page 45

OP D

Advert Inside Front Cover Briarfields Raby Crescent, Belle Vue, Shrewsbury, SY3 7JN OP Tel: 01743 353374 SPIC Butts, The Ryton, Dorrington, Shrewsbury, Shropshire SY5 7LN Tel: 01743 718430

Cliffdale Rest Home Shrewsbury Road, Pontesbury, Shrewsbury, Shropshire SY5 0QD Tel: 01743 790261 SPIC

Condover House Condover, Shrewsbury, Shropshire SY5 7AA PD LDA SI YA Tel: 01743 872250 SPIC Consensus Support Services Limited 24 Main Road, Dorrington, Shrewsbury, Shropshire SY5 7JR Tel: 01743 719950

LDA YA

Coton Hill House Berwick Road, Shrewsbury, Shropshire SY1 2PG Advert Inside Front Cover OP D Tel: 01743 235788 SPIC

Ferns Residential Home, The 152 Longden Road, Shrewsbury, Shropshire SY3 9ED OP Tel: 01743 368039 SPIC Hall Bank Mews, 1–3 Hall Bank, Pontesbury, Shrewsbury SY5 0RF Tel: 01743 790852 PD LDA SI YA Hartlands Residential Home Whitehall Street, Shrewsbury, Shropshire SY2 5AD D Tel: 01743 341268 SPIC High Mount 13–14 High Mount, Donnington, Telford, Shropshire TF2 7NL Tel: 01952 608082 SPIC

LDA YA

Hill Farm Pontesbury, Shrewsbury, Shropshire SY5 0UH Tel: 01743 791975 SPIC

LDA

Holy Cross Care Homes Ltd 150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Tel: 01743 343138 SPIC Advert Page 45 OP Ideal Home Knowsley Drive, Gains Park, Shrewsbury SY3 5DH OP D PD MH YA Tel: 01743 366701 SPIC Jubilee Villa Care Home Upper Astley, Shrewsbury, Shropshire SY4 4BU Tel: 01939 210461 SPIC

Kempsfield Residential Home Primrose Drive, Shrewsbury, Shropshire SY3 7TP Tel: 01743 246033 LDA

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Care homes continued Lymehurst 112 Ellesmere Road, Shrewsbury, Shropshire SY1 2QT OP Tel: 01743 351615 SPIC Mayfield House Arleston Brook, Telford, Shropshire TF1 2LA Tel: 01952 504647 SPIC

LDA

Merrington Grange Bomere Heath, Shrewsbury, Shropshire SY4 3QJ Tel: 01939 291319 SPIC Advert Page 6 PD LDA SI YA Normanton Retirement Home 168 Ellesmere Road, Shrewsbury, Shropshire SY1 2RJ Tel: 01743 271414

OP D MH

Oakdene care providers 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN MH YA Tel: 01743 270214 SPIC Plas Newydd 34 Hereford Road, Shrewsbury, Shropshire SY3 7RD OP D PD LDA SI YA Tel: 01743 271064

Sabrina House 49 Longden Road, Shrewsbury, Shropshire SY3 7HW Tel: 01743 358929 SPIC

Station House Station Road, Admaston, Wellington TF5 0AP Tel: 01952 242648

LDA

Swan Hill House Residential Home 6 Swan Hill, Shrewsbury, Shropshire SY1 1NQ Tel: 01743 360803 SPIC

Yockleton Grange Residential Home Yockleton, Shrewsbury, Shropshire SY13 1LJ OP LDA Tel: 01948 661400 SPIC York House Glebe Road, Bayston Hill, Shrewsbury, Shropshire SY3 0PZ Tel: 01743 874885 SPIC

LDA YA

Ironbridge, River Severn

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Central Shropshire Care homes with nursing Hillcrest Manor Nursing Home Reabrook, Minsterley, Shrewsbury SY5 0DL Tel: 01743 791851

OP D

Isle Court Nursing Home Isle Lane, Bicton, Shrewsbury, Shropshire SY3 8DY Tel: 01743 851600 SPIC Advert Page 41 OP D PD YA Maesbrook Nursing Home Church Road, Meole Brace, Shrewsbury, Shropshire SY3 9HQ OP D PD SI Tel: 01743 241474 SPIC

Portland House Nursing Home 25 Belvidere Road, Shrewsbury, Shropshire SY2 5LS Tel: 01743 235215 OP Radbrook Nursing Home Stanhill Road, Off Bank Farm Road, Shrewsbury, Shropshire SY3 6AL Advert Page 41 OP PD YA Tel: 01743 237800 SPIC Uplands at Oxon, The Clayton Way, Bicton Heath, Shrewsbury, Shropshire SY3 8HS Advert Outside Back Cover OP D PD YA Tel: 01743 282040 SPIC

Mount House & Severn View, The 41–43 The Mount, Shrewsbury, Shropshire SY3 8PP Advert Page 33 OP D PD Tel: 01743 404430 SPIC

Vicarage Nursing Home, The The Common, Bayston Hill, Shrewsbury SY3 0EA OP D Tel: 01743 874030 SPIC

Ottley House Corporation Lane, Coton Hill, Shrewsbury, Advert Page 33 Shropshire SY1 2PA OP D PD YA Tel: 01743 404431 SPIC

Villa, The Park Avenue, Maddocks, Madeley, Telford, Shropshire TF7 5AE OP D MH YA AD Tel: 01952 581022 SPIC

The Devil’s Chair, Stiperstones

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Car ing for Life We believe Care Home nursing should fundamentally be about one thing – quality in everything we do. Our award winning Homes are equipped to the highest standards in beautifully landscaped surroundings but most importantly, we offer the highest quality of sensitive nursing care. Our skilled and friendly professional teams respect the dignity of residents, nursing those needing residential, rehabilitation, respite, palliative or dementia care. Timothy Morris, Director

“As a long established, family run business with over two decades of experience, we pride ourselves on providing quality nursing care. In each of our homes we respect the dignity of our residents and ensure they are cared for in a friendly and safe environment, where independence is nurtured.”

Corbrook Court Nursing Home Audlem, Cheshire 01270 812049

Radbrook Nursing Home Stanhill Road, Off Bank Farm Rd, Shrewsbury 01743 237800

Oldbury Grange Nursing Home Oldbury, Bridgnorth 01746 768586

Wellington Court Holyhead Road, Wellington 01952 245521

Wrekin Court Holyhead Road, Wellington 01952 245521

www.morriscare.co.uk

Stretton Hall Nursing Home Shrewsbury Road, All Stretton 01694 725320

Isle Court Nursing Home Isle Lane, Bicton, Shrewsbury 01743 851600

South Shropshire Care homes Alexandra House Poyner Road, Ludlow, Shropshire SY8 1QT OP D PD SI Tel: 01584 872412 SPIC

Glenview 54 Gravel Hill, Ludlow, Shropshire SY8 1QS Tel: 01584 876262

Arden Grange Residential Care Home Derrington Road, Ditton Priors, Bridgnorth, Shropshire WV16 6SQ Advert Page 43 OP D LDA Tel: 01746 712286 SPIC

grange, the Kerry Lane, Bishops Castle, Shropshire SY9 5AU Tel: 07530 027119 SPIC

bower grange residential care home Fenn Green, Alveley, Brignorth, Shropshire WV15 6JA Tel: 01299 861120 SPIC Advert Page 43 OP D

Hendra House Residential Home 15 Sandpits Road, Ludlow, Shropshire SY8 1HH OP Tel: 01584 873041 SPIC

Caradoc House Residential Care Home Ludlow Road, Little Stretton, Shropshire SY6 6RB OP Tel: 01694 723626 SPIC

Hightrees Bishops Castle, Shropshire SY9 5BS Tel: 01588 638129 SPIC

Cedars Care Home Kingswood Road, Albrighton, Wolverhampton WV7 3JH Tel: 01902 373162 OP D

Hilton Brook House Residential Home Hilton, Bridgnorth, Shropshire WV15 5PE Tel: 01746 716577 SPIC

Darwin Place Southfield Road, Much Wenlock, Shropshire TF13 6AT LDA MH Tel: 01952 727162 SPIC

Lady Forester Residential & Day Care Centre Church Street, Broseley, Shropshire TF12 5DB OP PD Tel: 01952 884539 SPIC

Ditton Priors Care Centre Ashfield Road, Ditton Priors, Bridgnorth, Shropshire WV16 6TW Tel: 01746 712656 SPIC

Lodge Lane, 85 Bridgnorth, Shropshire WV15 5DF Tel: 01746 766832

OP D

Doddington Lodge Doddington, Hopton Wafers, Cleobury Mortimer, Worcestershire DY14 0HJ OP D MH SI Tel: 01584 890864 SPIC Dower House, The Henley, Ludlow, Shropshire SY8 3HB Tel: 01584 873456 SPIC

OP PD SI

LDA

OP D

LDA

OP D

LDA

Meadowvale Residential Home Monkhopton, Bridgnorth, Shropshire WV16 6SA Tel: 01746 714061

Netherwood Residential CARE Home Haughton Road, Shifnal, Shropshire TF11 8DG OP D Tel: 01952 462192 SPIC

Field House Care Home, The Advert Page 33 Sandford Avenue, Church Stretton, Shropshire SY6 7AA Tel: 01694 628810 SPIC OP

Oldfield Residential Care Home Derrington Road, Ditton Priors, Bridgnorth, Shropshire WV16 6SQ Advert Page 43 OP D LDA Tel: 01746 712286 SPIC

Foresters Court Farley Road, Much Wenlock, Shropshire TF13 6NB OP Tel: 01952 727203 Advert Page 45

Pines Residential Home, The Colebatch, Bishops Castle, Shropshire SY9 5JY LDA Tel: 01588 630564 SPIC

SPIC - Member of Shropshire Partners in Care - see page 5

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Helping you to Choose and Pay for Care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Home-from-home care at a fair price

Specialist Dementia Care

Professional care for older people with dementia, challenging behaviour or complex needs “A home-from-home approach to care is fundamental to us at Oldfield – as is our commitment to fair value . We have a personal approach to care, not a “corporate” one and the care that we offer comes from the heart – that’s why we believe it is exceptional care. We also recognise that many families make real sacrifices to ensure their loved ones are well cared for and we regard it as our responsibility to only charge a reasonable price – so families and residents know they are getting good value.”

Bower Grange Care Home

Fenn Green, Alveley, Nr Bridgnorth, Shropshire WV15 6JA Telephone: 01299 861120 Fax: 01299 861910 Email: bowergrange@oldﬁeldcare.co.uk

Arden Grange Care Home

Derrington Road, Ditton Priors, Shropshire, WV16 6SQ Telephone: 01746 712286 T Fax: 01746 712411 Email: ardengrange@oldﬁeldcare.co.uk

South Shropshire Care homes continued Tollgate Road, 1b – Vision Homes Association Ludlow, Shropshire SY8 1TQ LDA PD SI YA Tel: 01584 877870 SPIC

Southview 85 Sandford Avenue, Church Stretton, Shropshire SY6 7AB Tel: 01694 723525

Stone House Union Street, Bishops Castle, Shropshire SY9 5AJ Advert Inside Front Cover Tel: 01588 638487 SPIC OP D

Tollgate Road, 1c – Vision Homes Association Ludlow, Shropshire SY8 1TQ LDA PD SI YA Tel: 01584 877566 SPIC Wheatlands Care Home Southfield Road, Much Wenlock, Shropshire TF13 6AT OP D Tel: 01952 701337 SPIC Advert Page 33

Sunnydale 32 Shrewsbury Road, Craven Arms, Shropshire SY7 9PY Tel: 01588 673443 SPIC OP PD MH SI YA AD

Willowdene Farm Chorley, Bridgnorth, Shropshire WV16 6PP Tel: 01746 718658

Tollgate Road, 1a – Vision Homes Association Ludlow, Shropshire SY8 1TQ Tel: 01584 877737 SPIC LDA PD SI YA

Woofferton Residential Care Home Woofferton, Ludlow, Shropshire SY8 4AL Tel: 01584 711207 SPIC

Danesford Grange Care Home Kidderminister Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & EMI care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activites and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus.

Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on enquiries@danesfordgrange.co.uk

Daniel’s Mill OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

SPIC - Member of Shropshire Partners in Care - see page 5

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Bradeney House

Nursing & Care Home

150 Abbey Foregate Shrewsbury Shropshire SY2 6AP Tel: 01743 343138 • Email: enquiries@holy-cross.co.uk

• Spacious detached home set in seven acres of gardens • Registered for 98 places for old age, nursing & dementia care • Dementia unit with 22 beautifully appointed en-suite rooms.

• Spacious detached home situated close to Shrewsbury town • Registered for 60 places for old age, nursing & dementia care • Large patio garden and lovely summer seating area

It’s a hard enough decision, so we’ll help you make the right one. We believe in treating every resident as an individual!

.co.uk dementia care,respite and day care

01743 247 071 01952 727 203

• Retirement apartments offering more independent living

• Comfortable accommodation in period homes

• Friendly and highly skilled staff

activity schedule providing a wide variety of activities & events to suit many interests • Comprehensive

• Pleasant gardens • Home cooked food offering plenty of choice

”

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential,

“

www.holy-cross.co.uk

ENGLISH CARE 23.10.12_1/5 23/10/2012 12:11 Page 1

Care Home

Worfield, Bridgnorth, Shropshire WV15 5NT Tel: 01746 716686 • Email: bradeneyhouse@btconnect.com

www.bradeney-house.co.uk

Holy Cross

both locally winning company recognised and nationally • Award

Winner of Shropshire Care Business of the year 2011

Care homes with nursing Bradeney House Nursing & Care Home Worfield, Bridgnorth, Shropshire WV15 5NT Tel: 01746 716686 SPIC Advert Above OP D PD LDA MH AD Churchill House Nursing and Residential Home Keepside Close, Bromfield Road, Ludlow, Shropshire SY8 1EL OP D PD Tel: 01584 877500 SPIC Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire WV15 6QD OP D Tel: 01746 763118 SPIC Advert Page 44 Four Rivers Nursing Home Bromfield Road, Ludlow, Shropshire SY8 1DW Tel: 01584 813500 OP D Hagley Place Foldgate Lane, Ludlow, Shropshire SY8 1LS Tel: 01584 519832 SPIC Advert Page 33 OP D PD YA Innage Grange Advert Inside Front Cover Innage Lane, Bridgnorth, Shropshire WV16 4HN OP D Tel: 01746 762112 SPIC

Lady Forester Nursing Home Farley Road, Much Wenlock, Shropshire TF13 6NB OP D Tel: 01952 727203 SPIC Advert Above Oldbury Grange Nursing Home Oldbury, Bridgnorth, Shropshire WV16 5LW Tel: 01746 768586 SPIC Advert Page 41

OP D

Park House Nursing Home Kinlet, Bewdley, Worcestershire DY12 3BB Tel: 01299 841265 SPIC

OP D

Sandford Nursing and Residential Home, The Watling Street South, Church Stretton, Shropshire SY6 7BG OP Tel: 01694 723290 SPIC Stretton Hall Nursing Home Shrewsbury Road, All Stretton, Church Stretton, Shropshire SY6 6HG Advert Page 41 OP D LDA YA Tel: 01694 725320 SPIC

SPIC - Member of Shropshire Partners in Care - see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Indices

Advertisers are in bold

Home care providers

Abbey Care Direct Ltd

Allcare Shropshire Ltd

Allenby Douglas Ltd

Allied Healthcare

Anchorage Care Group

Angel Domiciliary Home Care Limited

Diamond Life Healthcare Limited

Domiciliary Service

B Bluebird Care

Bourneville House

Bridgnorth Home Care Co-Operative

Brown Clee Domiciliary Care Agency

Oswestry Care Limited

H Headway Shropshire

Health Care Support Services 14 Hengoed Park

Holcombe House

Care 4 All

Care at Home

Claremont Care Partners Limited 14 Community Living

Coverage Care DCA

Jane Bowen Nursing Services Ltd

JK Caring For You

Parkwood

Prestige Nursing

Q Quality Home Care Limited

Radfield Home Care Ltd

Radis Community Care

S S&T Home Care Ltd

Salopian Care

Short Notice Care Services Ltd

Shrewsbury Home Care Services

Shropshire

Sovereign Domiciliary Care Services

Market Drayton – Shropshire 16

Stables, The

Meadow Brook

START

Surecare Shropshire Ltd

SWIIS Care and Specialist Support Services

Lady Forester Centre

Leabrook Lodge Limited

Longbow Professional Centre 16

M MacIntyre Shrops Herefs and Powys Supported Living

16 16

New Dawn Care Agency (T.A. Village Care Agency)

Nightingales Private Nursing Agency

Tailored Care Limited

North Shropshire Homecare

Telford

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Indices continued

Advertisers are in bold

Care homes / care homes with nursing

A Alexandra House

Appledale Cottage Residential Home

Arden Grange Residential Care Home

Ashgrove Residential Home

Bradeney House Nursing & Care Home

Briarfields

Brook House Residential Home 34 Butts, The

Court , The

Crescent, The

Crowmoor House Residential Home

D Danesford Grange Care Home 45

Caradoc House Residential Care Home

Cedars Care Home

Darwin Place

Ditton Priors Care Centre

Doddington Lodge

Cheswardine Hall Nursing and Residential Home 34, 36

Dower House, The

Churchill House Nursing and Residential Home

Blackhurst Care Home

Cliffdale Rest Home

Edgeley House

Bluebell Cottage

Cloverfields

Elisabeth House

Bowbrook House

Coach House

Bowens Field, 24

Condover House

Ellesmere Community Nursing Home 36

Consensus Support Services Limited

Coton Hill House

Barleyfield House

Beech House Nursing Home

Beulah House

Blackfriars

Bower Grange Residential Care Home Bradbury Lodge

Ellesmere House

Elmhurst Private Nursing & Residential Home

Ironbridge, Telford Visit www.carechoices.co.uk for further assistance with your search for care

Indices continued

Advertisers are in bold

Care homes / care homes with nursing continued

F Fairholme

Ferns Residential Home, The

Field House Care Home, The 42 Foresters Court

Four Rivers Nursing Home

G Gadlas Hall Nursing Home

Glenview

Gracelands

Grange, The

Greenfields Care Home

Hilton Brook House Residential Home

Hinstock Manor Residential Home Ltd

Holy Cross Care Homes Ltd

Hall Bank Mews, 13

Hartlands Residential Home

Hartlands Rest Home

Heatherdene Residential Care Home

Meadowbrook Care Home

Meadowvale Residential Home

Merrington Grange

Mount House & Severn View, The

Ideal Home

Innage Grange

Isle Court Nursing Home

New Barn, The

Netherwood Residential Home

Normanton Retirement Home

J Jubilee Villa Care Home

K Kempsfield Residential Home 38

Hagley Place

Mayfield House (Telford)

L Lady Forester Nursing Home 45

O Oakdene Care Providers

Oaklands Rest Home

Old Farmhouse

Old Vicarage Nursing Home

37 45

Lady Forester Residential & Day Care Centre

Oldbury Grange Nursing Home

Landona House

Oldfield Residential Care Home 42

Legrand Nursing Home Ltd

Ottley House

Hendra House Residential Home

Llysfield Nursing Home Ltd

Hengoed Park

Lodge Lane, 85

High Lea House

Loppington House and College 34

Park House Nursing Home

High Mount

Lymehurst

Pines Residential Home, The 42

Highbury House

Hightrees

Hill Farm

Hillcrest Manor Nursing Home

P Plas Newydd

Portland House Nursing Home 40

Maer Lane

Maesbrook Nursing Home

Mayfield House (Shrewbury)

Radbrook Nursing Home

Helping you to Choose and Pay for Care â&#x20AC;˘ 0800 38 92 077 Advice for older people

Indices continued

Advertisers are in bold

Care homes / care homes with nursing continued River Meadows Nursing Home 37 Roseville House

S Sabrina House

Sandford Nursing and Residential Home, The

Southview

Stanley Place Residential Home 35 Station House

Stone House

Stretton Hall Nursing Home 45 Sunnydale

Swan Hill House Residential Home

Tollgate Road, 1c – Vision Homes Association

Tunstall Hall Care Centre

U Uplands at Oxon, The

V Vicarage Nursing Home, The 40 Viewmount

Villa, The

W Westlands

T Tollgate Road, 1a – Vision Homes Association

Tollgate Road, 1b – Vision Homes Association

Wheatlands Care Home

Wheatlands, The

Willowdene Farm

Windsor Road

Woodcroft

Woodland Residential Care Home Ltd

Woofferton Residential Care Home

Y Yockleton Grange Residential Home

York House

Weston House Residential Home 35 44

Stokesay Castle Gatehouse Visit www.carechoices.co.uk for further assistance with your search for care

Indices continued Other advertisers Adelphi Care Services

Advantage Healthcare Group 12 Agincare

Barchester Healthcare

Caring Homes

Care Choices

8, 15, 35

Claremont Care Partners Ltd Inside Back Cover Coverage Care Inside Front Cover English Care

Four Seasons Health Care

Marches Care Ltd Outside Back Cover Morris Care

Oldfield Residential Care Ltd 43 Lewis Care Partnership

Roden Hall

Sambrook House Residential Home

Staffordshire Independent LLP 5 Supreme Home Care Ltd Vision Homes Association

Castle Hill Gardens, Bridgenorth

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-32-4 Printed in England. Ref. No: 4001/Shropshire3/1012. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Shropshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executive: Tom Knell, Emeka Johnson. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designers: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

01902 393940 Email: info@claremontcg.com

Our Claremont Shropshire Homes Care Limited

Beaumaris Court Nursing Home Beaumaris Road, Newport, Shropshire, TF10 7BL

New Barn

Coming Soon...

Elmhurst Nursing Home Prees, Whitchurch, Shropshire, SY13 2EN

Full Synopsis of our Homes can be found on our website

Goldstone, Market Drayton

www.claremontcg.com

Standford Villa

Sambrook, Newport

Claremont Care Limited | Company Reg 06699637 | 25 Waterloo Road, Wolverhampton, WV1 4DJ T: 01902 393940 | F: 01902 393941 | E: info@claremontcg.com

Claremont CarePartners Ltd

Meeting the Social and Personal Care Needs of our Community

If you are looking for quality care and support services within your own home, then Claremont CarePartners Ltd can help. With our array of experienced and compassionate staff, we can ensure your care package is totally personalised to your needs. You will receive a full comprehensive initial needs assessments before purchasing our services so we can be confident we are able to meet your needs.

01630 656846 E: info@claremont-group.com

Claremont CarePartners, 81 Cheshire Street, Market Drayton, Shropshire, TF9 1PN

The Uplands at Oxon

Multi-award winning Care Home & Day Centre The Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views - and the highest standards of nursing care for dementia and long-term conditions. Specialists in end-of-life care, short term respite and rehabilitation and post-operative care. • Rated CQC 3* Excellent Care Home for nursing and dementia nursing care. • Holds Beacon Status for the Gold Standard Framework in end-of-life care. • Highly-trained staff in a family-owned home. • Dedicated nursing respite room.

The Uplands Day Centre The Uplands Day Centre is a fresh and exciting facility on the edge of Shrewsbury, specially built for the benefit of older adults and their families.

For more information, please contact us on

01743 282040 The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years. It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of prospective clients. Our Day Centre is open 9am - 6pm Monday to Friday. Full or half day sessions need to be booked in advance. Call 01743 365183.