Staffordshire Care and Support Services Directory 2015 by Care Choices Ltd

Staffordshire

Care and Support Services Directory 2015

STAFFORDSHIRE MOORLANDS

STOKE ON TRENT

NEWCASTLE UNDER-LYME EAST STAFFORDSHIRE

STAFFORD

CANNOCK CHASE SOUTH STAFFORDSHIRE

LICHFIELD

TAMWORTH

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with

www.carechoices.co.uk

www.staffordshire.gov.uk • www.staffordshirecares.info

The Home Care Specialists

Live-in Care – an alternative to residential care

So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help 24 hours per day, 7 days per week.

To find out how we can help you, call:

01785 899 224 or visit: www.helpinghands.co.uk

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Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge.

Lisa Carr, Director of The Great British Care Awards

Helpin g

At Helping Hands we have been providing award winning quality home care since 1989. Still family run, we apply our local knowledge and 25 years of home care experience to offer one to one care that enables you or your loved one to remain at home with compassion and dignity.

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

25 Years

Contents Welcome

Residential care

A message from Staffordshire County Council

Out of county care

Regions covered by this directory

Residential care home checklist

Where to go for trusted information and advice

Specialist care

Staffordshire Cares â&#x20AC;&#x201C; information and advice in one place 5

Learning disability

The Staffordshire Marketplace

Physical disability

The Care Advice Line

Services for people with a sensory impairment

The Healthy Lifestyles Hub

Mental health

Finding your way around the social care system

Dementia care

Get up and about to stay healthy

Residential dementia care checklist

NHS Health Checks

Flu vaccinations

Paying for care

Keeping warm

Financial assessments

Keeping cool

How will we decide what you have to pay?

Self-funding your care

What if my circumstances change

Important information

The Staffordshire Association of Registered Care Providers (SARCP)

Inspecting and regulating care services

Complaints, comments and compliments

Assessments, personal budgets and Direct Payments 8 Assessments 8 Eligibility 8 Personal budgets

Direct Payments

Personal health budgets

How we work with our health partners

Types of care and support

Advocacy 37 Safeguarding adults

Reablement 11

How solicitors can help

Equipment for daily living and home adaptations

This Directoryâ&#x20AC;&#x2122;s free helpline

Community alarm and telecare services

End of life care

Help to live at home

Useful contacts

Care in your own home

Care home and care home with nursing listings

Home care checklist

Home care providers

Supporting carers

Respite care

Accommodation with care and support

Supported living

Sheltered housing

Extra Care housing

Index 65 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Staffordshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Staffordshire County Council.

To obtain extra copies of this Directory, free of charge, call a customer adviser on 0300 111 8010.

Alternative formats

This guide is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome A message from Staffordshire County Council I hope that you find this Directory useful. It provides information on the care and support choices, and sources of information and advice, that are available across Staffordshire. This year has seen the biggest reform to the social care system in 60 years and we have welcomed it in Staffordshire. The Care Act 2014 changes the way care and support is accessed, assessed and funded. It makes it clearer for people what their care and support options are, and what the county council and our partners need to do. In a lot of ways, the Care Act continues the approach that we have been taking in Staffordshire for some time – giving people the advice, information and support they need to make their own decisions and plan for the future. We know that people want to live as independently as possible for as long as possible, and, to do that, they need the right information at the right time and presented in the right way to make informed decisions. This Directory is part of that. Alongside this, you have our on-the-spot information, advice and guidance service, Staffordshire Cares (www.staffordshirecares. info), and our online directory of local events, services and organisations to support your health and wellbeing, the Staffordshire Marketplace (www.staffordshiremarketplace.co.uk).

This Directory contains lots of information about, not just your care options, but also how to take care of yourself and prevent or delay the need for social care services. It’s important to get good information and advice about care costs, how your ability to pay is assessed and the options available to pay for care, in advance of making any decisions. It’s great that the county council has appointed ‘The Care Advice Line,’ a company with over 18 years’ experience in this field. Anyone who wants help to understand how the care system works, or needs to research the cost of care and how to pay for it, can contact the service directly. Callers will receive free information and advice and, where necessary, they can refer on for paid-for, regulated financial and legal advice. You can find out more about all of this on Staffordshire Cares, which you can find at www.staffordshirecares.info or by ringing 0300 111 8000. Councillor Alan White Cabinet Member for Health, Care and Wellbeing

STAFFORDSHIRE MOORLANDS

Regions covered by this directory STOKE ON TRENT

Cannock Chase East Staffordshire Lichfield Newcastle Under-Lyme South Staffordshire Stafford Staffordshire Moorlands Stoke-on-Trent Tamworth

44 46 48 51 52 53 56 57 64

Home care providers

NEWCASTLE UNDER-LYME EAST STAFFORDSHIRE

STAFFORD

CANNOCK CHASE SOUTH STAFFORDSHIRE

LICHFIELD

TAMWORTH

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Where to go for trusted information and advice Staffordshire Cares – information and advice in one place Staffordshire Cares is for anyone, of any age, who needs a bit of information and advice to tackle life’s ups and downs, support their family or plan for the future. Whether that’s planning for care, leading an independent life, managing money, facing the challenge of bringing up a family or being or being a carer, there’s information and advice that can help you. With over 3,000 people a month visiting the website at

www.staffordshirecares.info or ringing the advisers on 0300 111 8010, it’s a great resource. Staffordshire Cares also boasts access to the AskSARA service developed by the Disabled Living Foundation (DLF). If you need some help with daily living tasks such as eating, cleaning, cooking or dressing, or need help to manage medication or a health condition, you can use this free online service to get personalised self-help advice and information.

The Staffordshire Marketplace The Marketplace is a new easy-to-use online support and wellbeing directory for Staffordshire. We all need a little help sometimes, whatever our age. It’s easy to browse, compare, book and buy care, support and wellbeing services from hundreds of local organisations, all in one place, including: • local activities; • support to help people live at home; • support for carers;

• parenting support; • financial planning; and • support for Special Educational Needs and Disabilities (SEND). With just a few clicks of a button you can manage your care, support and wellbeing needs online, whatever your age and whoever you care for. Just go to www.staffordshiremarketplace.co.uk to watch a video that explains it all. You’re then all set to find out what’s available near you.

The Care Advice Line Anyone wanting help to understand how the care system works, or to research the cost of care and how to pay for it, can contact The Care Advice Line free of charge. The service has been commissioned by the county council to supplement the Staffordshire Cares information and advice service, and to respond to the requirements of SOUTH EAST STAFFORDSHIRE the Care Act 2014. The Care Advice Line has over 18 years’ experience in financial advice and can advise adults with care and support needs, their families and carers about their options and the associated financial implications. It aims to ensure that people are able to make more informed decisions about the care and support options open to them, including less traditional options. When you call The Care Advice Line you will have a free initial consultation and will be given advice and guidance,

including, but not restricted to: • benefits and eligibility; • arranging a Power of Attorney and a will; • how to plan for a care need; • the different types of care available and access to experts in fee negotiation; • eligibility for support; and • what the recent Care Act changes mean for you. It is hoped that residents will use the service to not just find out about their current options, but also to start financial planning for their future. You can contact the service directly on 01785 339511 or, alternatively, you can request a call-back by completing The Care Advice Line e-referral form at www.thecareadviceline.org/ referral-form

Visit www.carechoices.co.uk for further assistance with your search for care

The Healthy Lifestyles Hub The Healthy Lifestyles Hub provides information, advice and guidance about how to lead a healthier lifestyle. If you’ve been thinking about making changes to your lifestyle, such as stopping smoking, losing weight, eating healthily, drinking a little less alcohol or doing more exercise, there’s plenty of help and support available. Whatever lifestyle changes you are planning to make, receiving some information, advice and guidance could be just the thing to get you started. If you feel you need some additional support, and

aren’t confident enough to do it on your own, you could be referred to the Healthy Lifestyles Hub. This service offers free confidential advice, support and motivation to help you achieve your goals. The service can provide support around achieving and maintaining a healthy weight, stopping smoking and drinking less alcohol. You can contact the Hub on 0300 111 8006 or go to www.staffordshirecares.info and search for Healthy Lifestyles.

Finding your way around the social care system When the Care Act came into force in April 2015, care and support in England changed for the better. The Care Act has made care and support more consistent across the country and changed the way care and support is accessed, assessed and funded. It also makes it clearer for people to know what their care and support options are, and what the county council needs to do. The new changes are designed to put you in control and make sure

it is easier for you to make plans for your care and support. By helping you to be as independent as possible we can help to prevent, reduce or delay your need for care and support. For more information on the Care Act and what this means for you go to www.staffordshirecares.info/ careact

Get up and about to stay healthy Being active is important because it reduces the risk of heart disease, stroke, type 2 diabetes, some cancers, depression and dementia. It will also help you to stay independent well into old age. Every little bit of physical activity in your daily routine helps. Being physically active for at least 30 minutes a day, at least five days a week, is easier than you think and will boost your general health. Short bursts of activity throughout the day all add up to the total amount. You don’t have to go to the gym to get fit either. The NHS Choices website has some top tips for building exercise into your lifestyle, such as:

• walking a bit brisker with the kids on the way to and from school; • cycling to and from work; • taking part in a more structured activity like a dance class or a gym session a few times a week; • gardening; and • vigorous housework. To find out more about getting active visit www.nhs.uk/ livewell You can also find a host of information about keeping active at the Staffordshire Cares website at www.staffordshirecares.info – just search for health.

NHS Health Checks Even if you’re feeling well, it’s worth having your NHS Health Check. Over 25,000 people aged 40 to 74 in Staffordshire could benefit from a free NHS Health check each year. As we get older our risk of developing heart disease, type 2 diabetes, kidney disease, stroke or dementia increases – the good news is they can often be prevented. The check will assess your risk of some of the biggest

causes of early death in England, such as heart attack and stroke. An NHS Health Check takes only 20 to 30 minutes and involves a few questions and measurements. After the check you will receive free personalised advice to help you stay healthy. For more information and advice on having a health check, talk to your local GP surgery or visit www.staffordshire.gov.uk/healthchecks

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Flu vaccinations Getting a flu jab is the best way of reducing the risk of catching the flu. Flu can be really serious and is contagious, so it’s a good idea to get the vaccination to protect you and your loved ones. You are eligible to receive a free flu jab every year if you: • are 65 years of age or over; • are pregnant; • have certain medical conditions; • are very overweight; • are living in a long-stay residential care home or other long-stay care facility; • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill; or • are a healthcare worker with direct patient contact, or a social care worker.

As flu is more common in the winter months, GP practices and some Community Pharmacies across Staffordshire provide flu vaccination services every Autumn. If you are in one of the groups listed above, details of how you can access a flu vaccination will be available from your local GP practice from around September onwards. From September 2015, all 2, 3, and 4 year olds, and children in school years 1 and 2, are being offered a free flu vaccination. This is in the form of a nasal spray. Protecting your child can stop flu spreading to other children and their family, especially babies and grandparents, who may be at higher risk from flu. See www.nhs.uk and search for ‘flu vaccination’ for more information. You will need to give your consent for your child to be vaccinated. You will be contacted by the school to explain local arrangements more information.

Keeping warm In this country winter weather contributes to the deaths of over 20,000 older people each year. Many of these deaths are from heart attacks and strokes, and could have been prevented. However, there are some simple common sense things that you can do to keep warmer: • try to move around at least once an hour and don’t sit down for long periods of time; •

wear several thin layers of clothes instead of one thick layer. Don’t forget to wear hats, gloves and scarves if going outside. If possible, stay inside during icy or windy weather, especially if you have heart or respiratory problems. If you do have to go out, avoid standing around in the cold;

• try to keep a constant temperature of 21ºC (70ºF) during the day, and 18ºC (64ºF) at night;

Keeping cool The NHS urges people to follow this advice in hot weather: • check up on friends, relatives or neighbours who may be less able to look after themselves; • if at all possible avoid going out in the sun between 11am and 3pm. If you have to then wear a hat or use a parasol or umbrella; • drink cold drinks regularly and avoid tea, coffee and alcohol; • keep water to hand and stay in the shade where possible; and • wear sunscreen.

• make sure you have at least one hot meal a day and take regular warm drinks. Avoid alcohol when it’s very cold; • stop draughts – keep windows closed (even at night) and draw the curtains after dark; and • wear warm comfortable nightwear and put on a dressing gown and slippers if you get up in the night. Beat the Cold supports households in Staffordshire and Stoke-on-Trent by providing advice and information on fuel pverty, evergy saving top tips and much more. See www.beatcold.org.uk or go to Staffordshire Cares and search for ‘Staying Warm.

Visit www.carechoices.co.uk for further assistance with your search for care

Assessments, personal budgets and Direct Payments Assessments The council has a duty to assess anyone who appears to have needs that mean they require care and support. If you need an assessment, in most cases, a social worker or an assessor will visit you to talk to you about what you need. After they have spoken to you, and anyone else who is involved, like your doctor or district nurse, about your situation, they will decide what support or care can be offered. Guidelines are set out by the Government to decide who is eligible for council services. What is an assessment? A needs assessment covers anyone over the age over 18 years old and is simply a discussion with you. It will help us to understand what help and support you may need to cope with everyday living, helping you to live more independently within your home. The assessment process starts with a referral, which can be made by anyone, including yourself, to the county council’s Customer Contact Centre on 0300 111 8010. The details given in the referral are very important to us as it makes it easier for us to prioritise each referral that we receive. All information that is given to us will be treated in confidence and is protected under the Data Protection Act.

We may need to seek the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. What happens next? Following the referral, a Duty Officer will call you, ask you to tell them about yourself, and explain how you think we can help and support you. Following the telephone conversation, the Duty Officer will determine if you have met the eligibility criteria. It is at this point that you may be either offered a formal assessment, or signposted to a relevant service that can help to support you. If you are given an assessment, a home visit will be arranged and a team member will come to discuss any services and support that are relevant to meet your needs. If you would like to have someone present, like a family member or close friend whilst undergoing the assessment, this is okay. What you’ll be asked During the assessment we will need to know about your daily activities, and what difficulties you experience whilst performing everyday tasks.

Eligibility The Care Act 2014 introduces a new national eligibility threshold. The national eligibility consists of three criteria, all of which must be met for your needs to be eligible. The eligibility threshold is based on finding out: • whether your needs are due to a physical or mental impairment or illness; • to what extent your needs affect your ability to achieve two or more outcomes, such as maintaining personal hygiene and managing toilet needs; and • whether, and to what extent, this impacts on your wellbeing. As part of the assessment, we will talk with you about what is important to you, and whether your wellbeing is affected. After the assessment, we will decide whether you are eligible for care and support and will explain any decision to you. If you have eligible needs, and want the local authority’s help to meet them, we will discuss this with you.

If you are eligible for support If you are eligible for social care support, we will complete a financial assessment to understand whether you will need to pay towards some or all of the cost of the support. This will depend on your income and any savings you may have. If you are not eligible If your level of need means you are not eligible for support from us, we will offer free advice and information instead and put you in touch with other organisations and services in your community that may be able to help you. Seeking advice from us could be helpful in finding your own solutions because it provides an opportunity to discuss your situation with a social care professional. If your needs change If your needs change, you can always ask us for a reassessment. Simply speak to your social care worker or contact us on 0300 111 8010 or email staffordshirecares@ staffordshire.gov.uk/ For further information visit our website www.staffordshirecares.info

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Personal budgets If you are assessed as eligible for help and support from us you may be offered a personal budget, depending on your financial assessment. Following your assessment you will be asked to develop a support plan that describes how you would like to spend your personal budget to meet your needs and achieve your goals (outcomes) in a way that works for you. This means you will have more control over how your support is provided.

• a third-party organisation can hold the money and arrange the services on your behalf.

Managing your personal budget There are a number of ways your personal budget can be managed: • you may want to manage it yourself via a Direct Payment (see below); • the council can arrange the services for you as a managed budget; or

Direct Payments Direct Payments are a way to get support to meet your social care needs. They provide you with more control and choice, as, instead of the council arranging services on your behalf, you can be provided with cash payments. These allow you to arrange your own care so you can be creative about the services that you have and arrange them to meet your specific needs.

• a personal assistant employed by you. This could be a friend, neighbour or family member (as long as they don’t live with you).

How can a Direct Payment be used? Depending on your assessed needs a Direct Payment can be used to purchase:

Examples of how a Direct Payment cannot be used:

• day-to-day care or support in your home – for example you may need help with bathing or making a meal; • help with social activities – such as attending college courses, getting out and about etc; • equipment to help you with day-to-day living; • respite to give your unpaid carer(s) a break (this may be support in your own home, or whilst away from home, or in a residential care home of your own choosing); • equipment and minor works for the home; or • a Personal Assistant or Communicator Guide (permitted in exceptional circumstances only). This care or support could be provided by: • a local care provider of your own choosing; or

Employing someone may seem a daunting process but you may be able to get help with this and any other employment matters – call our Customer Contact Centre for more information on 0800 328 4122.

• long-term residential care; • anything not identified in your needs assessment; • gambling or anything illegal; • housing or household bills and expenses such as food, electric and gas; • for National Health services; or • services that are not included within your support plan. The county council continue to be responsible for making sure that you have the right level of care and support to meet your assessed needs, and that you are willing and capable of managing your Direct Payment with or without support. We are also required to ensure that the Direct Payment is used for the purposes we have agreed on. For more information on Direct Payments, visit www.staffordshirecares.info and search for ‘Direct Payments’.

Visit www.carechoices.co.uk for further assistance with your search for care

Personal health budgets People who are eligible for full NHS Continuing Healthcare (NHS-funded long-term health and personal care provided outside of hospital) have the ‘right to have’ a personal health budget, including a Direct Payment. A personal health budget is an amount of money allocated to meet your health needs. At the centre is a care or support plan that is agreed with your local NHS team. Personal health budgets work in a similar way to

the personal budgets that many people already use to manage and pay for their social care. They give people more choice and control over how they are supported. For more information on personal budgets, Direct Payments and how to live as independently as possible, please visit www.staffordshirecares.info

How we work with our health partners The county council is part of the Staffordshire Health and Wellbeing Board, which is responsible for building a health and social care system that makes a real difference to the health and wellbeing of local people. You can find out more about the Board at www.staffordshirepartnership.org.uk and search for health and wellbeing. Five clinical commissioning groups (CCGs) now operate in Staffordshire. They consist of doctors, nurses and other professionals working together to plan and buy services, from service providers, for their local community. Staffordshire was one of the first authorities to combine social care and health together – to form the Staffordshire and Stoke-on-Trent Partnership NHS Trust. It’s the UK’s largest provider of community health and adult social care services, and is responsible for adult social care and

community health within Staffordshire and community healthcare in Stoke-on-Trent. The Partnership is part of the NHS, and provides services in your community including community hospitals, health centres and in people’s homes. Having your say in health and social care services in Staffordshire has never been easier. Healthwatch Staffordshire is the independent consumer champion for health and social care in our county. Its their job to argue for the consumer interests of people using health and social care services across the county, and give local people an opportunity to speak out about their concerns and health care priorities. If you have anything to say about health and social care, contact Healthwatch Staffordshire on 0800 051 8371 or visit www.healthwatchstaffordshire.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE IF MUM AGREE? WHAT THEDOESN’T CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF NEW MUMCARE DOESN’T VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 helpline 0800 389 2077 – information on choosing and paying for care 10 This Directory’s

Types of care and support Reablement Reablement is about working with you, normally in your own home, or occasionally in a residential care setting, with the purpose of helping you to regain independence. Staffordshire County Council will support you, in practical ways, to help you regain mobility, confidence and life skills, such as cooking, personal care and domestic tasks. During your period of care your needs will be looked at regularly to check your progress and recovery. Reablement services in Staffordshire are provided by: • Community Intervention Service (CIS) The CIS combines a number of multidisciplinary teams from social care services and the health service to provide support to people who require a period of short-term intervention. For more information go to

www.staffordshireandstokeontrent.nhs.uk/Services/ social-care-community-intervention-service-districtbased • Living Independently Staffordshire (LIS) LIS combines a range of health and social work professionals to offer reablement care, crisis intervention, hospital prevention and early supported discharge. For more information go to www.staffordshireandstokeontrent.nhs.uk and search for living independently staffordshire. Other reablement support options can be explored through the Staffordshire Marketplace, go to www.staffordshiremarketplace.co.uk and search for ‘getting back on your feet’.

Equipment for daily living and home adaptations For some people, as their needs change and they require more help, simple home adaptations and equipment can support them with daily living tasks. By law, minor adaptations for those with eligible needs costing £1,000 or less must be free of charge. For home adaptations costing £5,001 or more a financial assessment will be carried out to see what you can pay towards the cost. Items of ‘community equipment’ such as hand rails, bath seats, etc. should be provided by the council free of charge to people who are assessed as needing it. For those buying their own equipment, it’s worth getting independent advice to make sure that it is going to meet your needs. Help is available from the Disabled

Living Foundation (DLF), a national charity that provides free, impartial advice about all types of home adaptation and mobility products for disabled adults and children, older people, their carers and families. Visit the website www.dlf.org.uk The DLF provides a free online service called AskSARA, which gives you personalised self-help advice and information on buying equipment and assistive technology. AskSARA has worked closely with us to customise the service for local residents, with the addition of links to a wide range of local services and signposting to useful sources of local information. To see for yourself go to www.staffordshirecares.info and click on Ask Sara.

Community alarm and telecare services Telecare uses sensors placed around the home to detect fires, floods, gas, falls and speaks to you. You can call for help at any time of night or day using a pendant, a wristband or a pull cord. The system will put you in touch with an operator who can hear your voice and speak to you. If the sensors detect a problem the operators will be alerted and will try to contact you or your carer. You may be assessed as eligible for Telecare provided by the council, but there are also a number of independent providers who offer Telecare which you can purchase yourself. The service makes a real difference to people’s lives, not only for those using the service to maintain their

independence, but also their families and loved ones, who really appreciate the peace of mind that the use of this equipment can bring. For more information go to www.staffordshirecares. info/pages/my-home/staying-independent/aidsadaptations.aspx and search for aids and adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

Help to live at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

EXAMPLE SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

EXAMPLE COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

Visit www.carechoices.co.uk for further assistance with your search for care

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

Pill dispenser

WHAT IS DIFFICULT FOR YOU?

EXAMPLE SIMPLE SOLUTIONS

EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

•A sk your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

•G et a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

GETTING DRESSED

horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time

n Staffordshire Cares Customer Contact Centre on 0300 111 8010

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

EXAMPLE SIMPLE SOLUTIONS

EXAMPLE COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • C onsider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

assessment of needs

Washing machine is too high or too low Putting up ironing board

n Staffordshire Cares Customer Contact Centre on 0300 111 8010

Visit www.carechoices.co.uk for further assistance with your search for care

In the bathroom

Grab rail

Shower board

Tap turners

Toilet seat and support frame

Raised toilet seat

Long-handled sponges

EXAMPLE COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

EXAMPLE SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

assessment of needs

support frame

• Install a flush lever extension • Contact n (see key below) for a needs assessment

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see key below) for a needs assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Staffordshire Cares Customer Contact Centre on 0300 111 8010

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home To enable people to live in their own home for as long as possible a range of help is on offer, from day-to-day tasks, such as cleaning, shopping and food preparation/ cooking, through to personal care that helps with tasks like dressing, bathing, toileting and prompting the taking of medication. Care workers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks. Daily care/domestic support Care workers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7:00am until 10:00pm. Some people will need multiple visits per day. Night services can also be provided. The hourly rates for these types of services are dependent on the services required, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate. Live-in care 24-hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular care workers and shortterm support following hospital discharge. In some cases it’s preferable and more economical to have a care worker actually living in the home. This can be for a short period, for example a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or learning disabilities that require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission, which publishes inspection reports on its website www.cqc.org.uk/ Inspectors also issue quality ratings. When considering a service it’s always a good idea to check their report. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’, their charges, and a draft contract

between you and the care provider. Some people employ a professional carer, personal assistant or someone they know as a paid carer. CareMatch is a partner service that helps people to find a personal assistant. For more information go to www.carematch.org.uk or contact CareMatch by phone 0800 328 4122 or email carematch@staffordshire.gov.uk Advice and support is available for people who need help or think that they may need a financial assessment. Support is also available for carers. Please ring Staffordshire Cares on on 0300 111 8010 or email staffordshirecares@staffordshire.gov.uk

As a charity, we care for people, not profit. Crossroads Care Staffordshire is a specialist voluntary organisation providing support to carers, adults and children living with a disability to enable a carer to ‘take a break’ from their caring role and support those living with a disability in all aspects of their lives. Clive Villa, 22 Cemetery Road, Shelton, Stoke-on-Trent, Staffs, ST4 2DL.

Telephone: 01782 268391

www.crossroadsstaffordshire.org.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care agency checklist

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1

p/h

Agency 2

p/h

Agency 3

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

1 2 3

How can you contact the agency in an emergency or outside office hours?

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

1 2 3

How hard or easy would it be to make a complaint and how are things then put right?

How long has the agency been operating?

1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

1 2 3

You will have a care and support plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

1 2 3 Carers must be checked with the Disclosure and Barring Service - make sure this is the case.

1 2 3

Paying If your care needs do not meet our eligibility criteria and have been arranged privately you should check carefully

the fee rates charged and exactly what the payment you make covers.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

I think she is a lucky find!

I would be lost without her

we can help you and your family Looking for care and/or assistance within your own home? Are you self funding? From 10 hours to 24 hour live in care. Many people use domiciliary care agencies to receive care at home, however this is not the only option. You could also consider employing your own carer or personal assistant through My Care My Home.

What is My Care My Home? My Care My Home work with councils across England and Wales to provide advice and support to anyone who has to pay for part or all of their care themselves. There are many advantages to employing your own carer/ personal assistant. Consistency You have the same carer(s) consistently who you have chosen yourself and like their manner and personality, and are confident in their competence. Loyalty Their loyalty is to you personally and they become committed to you and your welfare at all times. Calibre The pay they receive from you can be higher than that received from a Care Agency.This can attract carers with more experience, knowledge and/or higher qualifications. Flexibility You can agree with them just exactly when and how you want your care delivered, what tasks and duties you want them to do, and how you would like them to deliver it.

How can My Care My Home help you? If you want to employ your own staff directly My Care My Home can support you by handling all employment matters such as: • • • • •

Job description and advertisement. Shortlisting applicants. Arranging and conducting interviews with you in your own home. Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications, etc. Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer is paid on the agreed dates. Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the service you are receiving.

For more information about this service, or any of the other services that My Care My Home provide, then please speak to one of our care advisors or visit our website at www.mycaremyhome.co.uk

Freephone 0800 731 8470

info@mycaremyhome.co.uk

Home care providers ADLINGTON HOUSE - WOLSTANTON Newcastle under-Lyme Tel: 07817 129524

OP D PD SI

ADVANCE HEALTHCARE (UK) LTD Cannock OP D PD LDA SI YA Tel: 01543 469002 ADVANCE SUPPORT STAFFORDSHIRE Burntwood OP D PD LDA MH SI YA Tel: 01543 276292 AFFINITY HOMECARE Burntwood Tel: 01543 677227

OP D PD MH SI YA

AGE UK - STAFFORD & DISTRICT CARE SERVICES Stafford Tel: 01785 607065 OP D PD MH SI AGE UK SOUTH STAFFORDSHIRE (PENKRIDGE RESOURCE CENTRE) Stafford Tel: 01785 788491

OP D PD

ALLIED HEALTHCARE - CANNOCK Cannock Tel: 01543 465620 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE WOMBOURNE Wolverhampton Tel: 01707 254681 ALWAYS HOME CARE Cannock Tel: 0845 459 2273

ANA NURSING & CARE SERVICES Burslem Tel: 01782 833722 OP D PD LDA MH SI YA ANGEL CARE TAMWORTH LTD Tamworth Tel: 01827 218888 ANGEL HOMECARING Stafford Tel: 01785 377900

OP D PD LDA SI YA

OP D PD LDA MH SI YA

APEX HEALTH + SOCIAL CARE - STAFFORDSHIRE Hanley Tel: 01782 269669 OP D PD LDA MH SI YA AD APOLLO HOME HEALTHCARE LTD Codsall Tel: 01902 847111 OP D PD LDA MH SI YA AD

AGINCARE UK NEWCASTLE UNDER-LYME Newcastle under-Lyme OP D PD LDA MH SI YA AD Tel: 01782 631914

ALLIED HEALTHCARE STAFFORD Stafford Tel: 01785 811112

AMG NURSING AND CARE SERVICES - WOLVERHAMPTON Wolverhampton OP D PD LDA MH SI YA Tel: 01902 304043

OP YA

OP D PD SI

OP D PD LDA MH SI YA

AMG NURSING AND CARE SERVICES - BURTON Burton On Trent Tel: 01283 500770 OP D PD LDA MH SI YA AMG NURSING AND CARE SERVICES - STAFFORD & STOKE-ON-TRENT Stone Tel: 01785 608200 OP D PD LDA MH SI YA

APPLEWOOD SUPPORT LTD Tamworth OP D PD LDA MH SI YA Tel: 01827 62533 AR1 HOMECARE LTD Tunstall Tel: 01782 818076

OP D PD MH SI YA AD

ARCHANGEL HOME CARE - STAFFORDSHIRE BRANCH Newcastle Tel: 01782 565037 OP D PD LDA MH SI YA B&H CARE LTD Stoke-on-Trent Tel: 01782 817111

OP D PD SI YA

BLUEBIRD CARE Lichfield Tel: 01543 418432

OP D PD LDA MH YA

BLUEBIRD CARE (EAST STAFFS & SOUTH DERBYSHIRE) Burton On Trent Tel: 01283 568007

OP D PD YA

BLUEBIRD CARE (EAST STAFFS & SOUTH DERBYSHIRE) UTTOXETER BRANCH Uttoxeter Tel: 01889 568599 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued BLUEBIRD CARE (MID STAFFS) Cannock Tel: 01543 505262

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OP D PD LDA SI YA

CHOOSE YOUR CARE Newcastle under-Lyme Tel: 01782 618357

OP D PD LDA MH SI YA

BLUEBIRD CARE (SOUTH STAFFS) Wolverhampton OP D PD LDA SI YA Tel: 01902 844420

CREATIVE SUPPORT- ROWAN VILLAGE Stoke-on-Trent Tel: 01612 360829 OP D PD LDA MH SI YA AD

BLUEBIRD CARE (STAFFORD) Stafford Tel: 01785 887889

CREATIVE SUPPORT STOKE-ON-TRENT (LEARNING DISABILITIES) Stoke-on-Trent Tel: 01782 620553 OP D PD LDA YA

OP D PD LDA SI YA

BLUEBIRD CARE (STOKE-ON-TRENT) Fenton Tel: 07866 506 596

OP D PD SI YA

BRIGHTER DAYS STAFFORDSHIRE LTD Tamworth Tel: 01827 67779 PD LDA SI YA CARE HOMES STOKE LTD Burstlem Tel: 01782 815182 CARE PLUS Stafford Tel: 01785 312119 CARE PROMISE LTD Stafford Tel: 01785 227792

OP D PD LDA MH SI YA AD

OP D

OP D PD MH SI YA

CROSSROADS CARE STAFFORDSHIRE Advert page 17 Shelton Tel: 01782 268391 OP D PD LDA MH SI YA AD CSPC HEALTHCARE LTD Cannock Tel: 01543 495695

OP D PD LDA MH SI YA

CUSTOM CARE (STOKE) Stoke-on-Trent Tel: 01782 839023

OP D PD LDA MH SI YA

DAYCARE DOMICILIARY SERVICES Longton Tel: 01782 343133

DIMENSIONS STOKE DOMICILIARY CARE OFFICE Stoke-on-Trent Tel: 07939 570810 OP LDA YA

CARETECH COMMUNITY SERVICES HANLEY DCA Hanley Tel: 01782 208590 LDA

DIVERSE HS CARE SERVICES LTD Stoke-on-Trent Tel: 07908 689074

CARE UK LEARNING DISABILITIES SERVICES LTD - STAFFORDSHIRE Stoke-on-Trent Tel: 01782 366280 OP LDA YA

DIVERSITY CARE - 6A MARKET STREET Tamworth Tel: 01827 68011

CARING HANDS Lichfield Tel: 01543 420580

DOMICILIARY CARE AGENCY Burton On Trent Tel: 01283 537007

OP D PD LDA MH SI YA

EMBRACE QUALITY CARE LTD Stafford Tel: 01785 254645

CATHERINE CARE LTD Walsall Tel: 01922 415888

ESSENTIAL HEALTH LTD Stoke-on-Trent Tel: 01782 914114

CHOICES HOUSING ASSOCIATION Newcastle under-Lyme Tel: 01782 254000 OP D PD LDA MH SI YA AD

FALCON CARERS Stafford Tel: 01785 748872

D PD LDA MH SI

OP D PD LDA MH SI YA

CASTLEROCK RECRUITMENT GROUP LTD STOKE Stoke-on-Trent Tel: 01782 365017 OP

LDA

OP D YA

LDA YA

OP D PD SI YA

OP D PD LDA SI YA

OP PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued FIRST CALL HOMECARE Stoke-on-Trent Tel: 01782 519120 FOREVER THERE Tamworth Tel: 07581 274 647 FREEDOM SUPPORT LTD Stafford Tel: 01785 887919

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HOME INSTEAD SENIOR CARE Burton On Trent Tel: 01283 539917 OP D PD LDA MH SI YA

OP D PD LDA SI YA

HOME INSTEAD SENIOR CARE Cannock Tel: 01543 570745 OP D PD LDA MH SI YA AD

PD LDA YA

HOME INSTEAD SENIOR CARE Stone Tel: 01785 817339

OP D PD LDA MH SI

GLORY COMFORT CARE LTD Stoke-on-Trent Tel: 01782 909652 OP D PD LDA MH SI YA AD

HOME INSTEAD SENIOR CARE Sutton Coldfield Tel: 0121 323 4200 OP D PD LDA MH SI YA

GOLDEN YEARS LTD Longton Tel: 01782 599866

HOME INSTEAD SENIOR CARE - LEEK & MOORLANDS Leek Tel: 01538 372179

GRAFTON ROAD Stoke-on-Trent Tel: 07847 614590 GROCOTT CENTRE LTD, THE AT HERON CROSS HOUSE Stoke-on-Trent Tel: 01782 324715 HAVEN CARE & SUPPORT LTD Longton Tel: 01782 377432 HAYES, THE Stafford Tel: 01785 748447 HAYWARDCARE LTD Cannock Tel: 03335 777810

OP D PD YA

OP PD LDA SI YA

OP D PD LDA MH SI YA

PD LDA SI

MH YA

OP D PD MH SI YA

HEALTHCARE AT HOME CLINICAL SKILLS CENTRE Burton On Trent Tel: 01283 518090 OP D PD LDA MH SI YA AD HELPING ANGELS LTD Stoke-on-Trent Tel: 01782 409690 HILL LODGE 1 Burton On Trent Tel: 01283 542443 HOMESTAY CARE LTD Tunstall Tel: 01782 814475

OP D PD LDA MH SI

HOME SUPPORT STAFFORDSHIRE Lichfield Advert page 25 OP D PD LDA MH SI YA Tel: 01543 255105 HOMESTEAD CARE LTD, THE Rugeley Tel: 01543 490125

OP D LDA

HORNINGLOW BUNGALOWS Burton On Trent OP D PD LDA MH SI YA Tel: 01283 563509 HOUSING & CARE 21 - CANNOCK Cannock Tel: 0303 123 1214 OP D PD LDA MH SI YA HOUSING & CARE 21- HIGHWOOD COURT Uttoxeter Tel: 0370 192 4675

OP D

HOUSING & CARE 21- SUMMER FIELD COURT Stone OP D PD SI YA Tel: 0370 192 4468

OP D PD LDA SI YA

HUMAN SUPPORT GROUP LTD - STOKE-ON-TRENT Stoke-on-Trent Tel: 01782 433130 OP D PD LDA MH SI YA AD

OP LDA MH SI YA

INDEPENDENT SUPPORT Stoke-on-Trent Tel: 01782 437790

OP D PD LDA MH SI YA

OP D PD LDA MH YA AD

JUMP 2 INDEPENDENCE LTD Newcastle Tel: 01782 346495 OP D PD LDA MH SI YA AD

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued KARE PLUS NORTH STAFFS Newcastle Tel: 01782 664895 KARE PLUS STAFFORD Gnosall Tel: 01785 748259

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OP D PD LDA MH SI YA

KIND HEARTS CARE & SUPPORT Lichfield Tel: 01543 898145 OP D PD LDA MH SI YA AD KINVER CARE Wombourne Tel: 01902 238777

OP D PD MH SI YA

LIFEWAYS COMMUNITY CARE (STOKE & CHESHIRE) Fenton Tel: 01782 412861 OP D PD LDA MH SI YA LINFIELD CARE LTD - 37A-38A EASTGATE STREET Stafford Tel: 01785 220851 LINKAGE COMMUNITY TRUST - 168 WETMORE ROAD Burton On Trent Tel: 01507 479908

PD LDA MH SI

LIVING INDEPENDENTLY STAFFORDSHIRE - SOUTH STAFFORDSHIRE Codsall Tel: 01902 434500 OP D PD LDA SI YA LIVING INDEPENDENTLY STAFFORDSHIRE - STAFFORD Stafford OP D PD LDA MH SI YA Tel: 07815 82709 LSC NURSING & DOMICILIARY CARE SERVICES LTD Stafford OP D PD LDA MH SI YA AD Tel: 01785 213911 MARLBOROUGH ROAD Longton Tel: 07407 731247

OP PD LDA SI YA

MEADOWS, THE Uttoxeter Tel: 01889 567360

PD LDA MH SI YA

MEADOWS COMMUNITY CARE, THE Berryhill Tel: 01782 234035

MEARS CARE - BURTON ON TRENT Burton On Trent Tel: 01283 742610 OP D PD LDA SI YA YA

LIVING INDEPENDENTLY STAFFORDSHIRE - CANNOCK Cannock Tel: 07815 827046 OP D PD LDA SI YA LIVING INDEPENDENTLY STAFFORDSHIRE - EAST STAFFS Burton On Trent OP D PD LDA SI YA Tel: 01283 239550 LIVING INDEPENDENTLY STAFFORDSHIRE - LICHFIELD & TAMWORTH Tamworth Tel: 07773 791 918 OP D PD LDA SI YA LIVING INDEPENDENTLY STAFFORDSHIRE - MOORLANDS Leek Tel: 07773 792 280 OP D PD MH SI YA LIVING INDEPENDENTLY STAFFORDSHIRE - NEWCASTLE Newcastle under-Lyme Tel: 07773 792 280 OP D PD LDA SI YA

MEARS CARE - STOKE Stoke-on-Trent Tel: 01782 590020

OP D PD MH SI YA

MEARS NURSEPLUS (BURTON ON TRENT) Burton On Trent Tel: 0845 266 8945

OP D PD LDA MH SI YA AD

MEDILINE NURSES AND CARERS LICHFIELD BRANCH Lichfield Tel: 01543 19641 OP D PD LDA MH SI YA MENCAP - STAFFORDSHIRE DOMICILIARY CARE AGENCY Stafford Tel: 01785 785830 MILL RISE Newcastle under-Lyme Tel: 01782 662382

OP D PD LDA MH SI

MOORLANDS HOME LINK Stoke-on-Trent Tel: 01538 750511 Advert page 25

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued MORECARE AT HOME Burntwood Tel: 01543 683422 MSC HOME CARE LTD Stoke-on-Trent Tel: 01782 823338 NELSON HOUSE Kidsgrove Tel: 01782 777511

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OP D LDA MH

RADIS COMMUNITY CARE (STOKE-ON-TRENT) Stoke-on-Trent Tel: 01782 412200 OP D PD LDA MH SI YA AD

OP D PD SI AD

RADIS COMMUNITY CARE (TAMWORTH) Tamworth Tel: 01827 55354 OP D PD LDA MH SI YA AD

OP D PD LDA MH SI YA

RADIS COMMUNITY CARE (WEST END VILLAGE) Stoke-on-Trent Tel: 01782 413246

NURSE PLUS AND CARER PLUS UK LTD Newcastle under-Lyme Tel: 01782 664890 OP PD LDA MH SI AD

RAPID RESPONSE MEDICAL HQ Hednesford Tel: 01543 220461

NURSES COTTAGE Tamworth Tel: 01827 283888

ROSE CARE Burton On Trent Tel: 07908 536 718

OP D MH YA

PASAND CARE SERVICES LTD T/A HOME INSTEAD SENIOR CARE Newcastle under-Lyme Tel: 01782 622330 OP D PD LDA MH SI YA POPPINS HOME CARE SERVICES OFFICE Great Haywood Tel: 0800 112 3588

PRESTIGE NURSING + CARE Lichfield Tel: 01543 439743 OP D PD LDA MH SI YA AD

OP PD LDA YA

OP D PD LDA MH SI YA

SANDERSON HOUSE Stoke-on-Trent Tel: 01782 324715

OP D PD LDA MH SI YA

SELBORNE CARE LTD Stafford Tel: 01785 257962

LDA MH YA

SEVACARE - STOKE-ON-TRENT Basford Tel: 01782 622820 OP D PD LDA MH SI YA

PRESTIGE NURSING STAFFORDSHIRE Stoke-on-Trent Tel: 01782 409170 OP D PD LDA MH SI YA AD

SEVACARE - TAMWORTH Tamworth Tel: 01827 64368

QUALITY CARE (STAFFORDSHIRE) LTD Stoke-on-Trent Tel: 01782 816037 OP D MH SI YA

SILVER TREE HOME SUPPORT COMMUNITY INTEREST COMPANY Hanley Tel: 01782 683 046 OP D PD LDA MH SI

RADFIELD HOMECARE - STAFFORDSHIRE Stafford Tel: 01785 246534

OP D PD LDA MH SI YA AD

SMART CARE PLUS LTD Stoke-on-Trent Tel: 07921 483345

OP YA

OP PD LDA MH SI YA

RADIS COMMUNITY CARE (BURTON ON TRENT) Burton On Trent D PD LDA YA Tel: 01283 531513

SRS CARE Stafford Tel: 01785 876330

Advert page 25 OP PD LDA MH SI YA

RADIS COMMUNITY CARE (JUBILEE COURT) Stafford Tel: 01785 216644

ST BRIDES Wolverhampton Tel: 01902 897311

OP PD LDA SI YA

RADIS COMMUNITY CARE (STAFFORD) Stafford OP D PD LDA MH SI YA AD Tel: 01785 212421

ST GILES CARE AGENCY LTD Lichfield Tel: 01543 432031

OP D PD SI YA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

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STAFFORD AND SURROUNDS SUPPORT AT HOME Stafford Tel: 01785 279840 OP YA

WEST MIDLANDS DOMICILIARY CARE BRANCH Lichfield OP D LDA YA Tel: 01543 255105

STAFFORDSHIRE Stoke-on-Trent Tel: 01782 366260

WISDOM HEALTHCARE LTD Tunstall Tel: 01782 810595 OP D PD LDA MH SI YA AD

OP D PD LDA MH SI YA AD

STAFFORDSHIRE AND STOKE-ON-TRENT PARTNERSHIP NHS TRUST - HQ Newcastle under-Lyme Tel: 0300 123 1161 OP D PD LDA MH SI YA AD STANDON GARDENS DOMICILIARY SERVICES Tamworth Tel: 01827 50950 STAVIAN LTD Newcastle under-Lyme Tel: 07450 833 000

OP D

LDA YA

SUPPORTING YOU IN THE WEST MIDLANDS Wombourne Tel: 01902 893200 OP PD LDA MH SI YA AD SYDNEY WORKS Stoke-on-Trent Tel: 01782 450570 TAILORED CARE LTD Cannock Tel: 07975 780 780

OP D PD LDA MH YA AD

OP D PD LDA MH SI YA AD

TAMWORTH HOME CARE LTD Tamworth Tel: 01827 262345

OP D PD LDA SI YA

TENDER LASTING CARE SERVICES LTD Stone Tel: 07846 224 957 OP D PD LDA SI YA TRUE COLOURS CARE Newcastle under-Lyme Tel: 01782 633070 TWO HOOTS Tamworth Tel: 01827 383855

OP D PD

PD YA

OP D PD LDA SI

SRS Care - put simply, WE CARE! We are a small, local company based in Stafford. We have a team of dedicated carers who always strive to go the extra mile so that you can be assured of the highest quality of care at home. We provide care and support for everyone who needs it. Our dedicated, compassionate team of professional carers are on hand to help you. We can support you with getting up & going to bed; personal care; meal preparation; assisting with medication; stoma care; catheter care; shopping; cleaning; accompanied visits to appointments, hairdressers, shops, bank etc.

If you would like to talk to us about a care package call us on 01785 876330, email us at: info@srs-care.co.uk or visit our website: www.srs-care.co.uk SRS Care, Mayflower House, Herbert Road, Stafford ST17 9BH

Moorlands Home Link

Registered Charity No: 1158361

Moorlands Home Link is a registered charity which exists to enhance the lives of the elderly and housebound in the Staffordshire Moorlands by providing a Day Centre in Cheadle and Outreach Groups across the Moorlands, a Domiciliary Care and Bathing Support Service, one-to-one befriending, a voluntary transport scheme, and other supportive services. Please contact us on the telephone number or email below if you have any enquiries. Tel: 01538 750511

VOYAGE (DCA) NORTH Stafford Tel: 01785 259175 WALSINGHAM - 18-20 RICHMOND CLOSE Tamworth Tel: 01827 311991

YES4CARE Longport Tel: 01782 826091

Email: cheadlehomelink@btopenworld.com

Home Support Staffordshire Home Support Staffordshire is part of Heritage Care and offers a range of different types of support at home which enable older people and those with learning disabilities to live independent and fulfilling lives in their own homes. Home Support Staffordshire provides tailored care and support which is designed to allow those being supported to live the lives they want. For more information please contact Jane Baker on 01543 255105 or email her at jane.baker@heritagecare.co.uk

LDA YA

www.heritagecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Supporting carers Caring for our relatives or friends when they are in need is a role that most of us will undertake at some point in our lives. In Staffordshire and Stoke-on-Trent, thousands of people provide unpaid care or support to an adult family member or friend, either in their own home or somewhere else. Caring for someone covers lots of different things, like helping with their washing, dressing, or eating, or taking them to regular appointments. Since the introduction of the Care Act, carers have had the same rights as the person they care for in terms of receiving an assessment of their needs. All carers who provide care to someone aged 18 or over are entitled to a needs assessment on their own or with the person they care for, regardless of how much caring they do. Carers are also entitled to an advocate to support them through the process, if needed. If you are a carer, this assessment will consider the impact of caring on you and the things that you want to achieve in your life, such as work, study or getting out and about more. You will receive a support plan, with your needs, as the carer, being at the heart of the plan. Under the Care Act, carers themselves may be able to

get support, such as respite or replacement care. The council also has a duty to provide personalised information and advice to meet any needs which are not eligible for funded support. The way we support carers in Staffordshire and Stokeon-Trent is changing. We spoke to lots of carers about the type of support they need to keep caring and, based on what they told us, we are making it easier for carers to find good-quality information, advice and guidance. We are also taking a more local approach to the services we fund to support carers. A new Carers’ Hub is being set up to co-ordinate all of this and it is expected to be introduced across Staffordshire and Stoke-on-Trent by October 2015. In the meantime, carers can request an assessment and access information, advice and guidance by contacting a Staffordshire Cares adviser on 0300 111 8010 or visiting the Staffordshire Marketplace – carers can browse, compare and book services and activities through the Staffordshire Marketplace. There are also local Carers’ Associations that you can contact – see ‘Useful contacts’ on page 42.

Respite care Anyone who cares for a relative, spouse or friend may need a break from their caring responsibilities. This is known as respite care and may be a regular break of a few hours a week or a period of a few weeks. It may involve the person who is being cared for attending a day centre or a care home, or a care worker visiting the person’s home to enable the carer to have a break. If you receive respite care there is a flat rate contribution of £135 per week. This applies to everyone. There will also be a financial assessment to look at whether you have the means (income and capital) to pay up to an extra £238 per week. If you have more than £23,250 you will need to pay the full amount of £373. For respite care the value of your house is disregarded in the financial assessment. These figures may change over the life of this directory. Carers’ emergency scheme Carers may worry about what would happen if they had an accident or got ill and couldn’t carry out their caring role. There are a few things that can be done to plan ahead to make sure things are okay should this happen. The Crossroads Emergency Service provides peace of mind to carers living in Staffordshire, by enabling them to plan for an emergency situation when they may be

prevented from looking after the person they care for. This service is free to carers. Anyone who has received a carer’s assessment is automatically entitled to apply. If not, the applicant must be a carer who provides regular and substantial care for a person with care needs who lives in Staffordshire. To apply, contact Crossroads on 01782 268391 or visit their website, www.crossroadsstaffordshire. org.uk and a visit will be arranged to put together an emergency plan with the carer and the person they care for. Carers Direct Carers Direct is a support service for those who look after someone else. It’s full of information covering all aspects of caring, including advice and support, benefits, local services and more. Call 0300 123 1053.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Accommodation with care and support Supported living Supported living is designed to help people live more independently in their local community. In supported living accommodation, housing and support are provided separately, and the customer has a licence or tenancy. Support can vary from a few hours a week up to 24-hours a day, depending on your assessed needs. There are

several different models of supported living, such as living in shared houses, or living in individual tenancies in the community or adult placement schemes. For more information contact a Staffordshire Cares adviser on 0300 111 8010.

Sheltered housing Sheltered housing is predominately for people aged 55 and over or for people with a medical need for this type of housing. A sheltered housing scheme consists of individual apartments or bungalows with your own front door, enabling you to live independently. There are different types of sheltered housing; some will have a scheme manager (sometimes called a warden) who lives on-site or off-site. All schemes should provide 24-hour emergency help through an alarm system. Accommodation is usually self-contained, but there are often communal areas, such as the lounge, laundry room and garden. Many schemes also run social events for residents. To find your nearest schemes go to www.housingcare.org With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

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Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Extra Care housing Extra Care is provided in specialist housing schemes, often suitable for people aged 55 and over, who may have care and support needs. They provide care and support on-site which can be available 24-hours a day (schemes vary). People living in Extra Care housing schemes are supported to live as independently as possible in their home, with a care and support package tailored to their individual needs. Schemes consist of individual apartments and/or bungalows to rent or buy and most provide communal facilities and hold regular

social activities. There are 19 Extra Care schemes in Staffordshire and another eight in development (as of June 2015). These can be viewed on our Extra Care map on Staffordshire Cares, where you will also find further information about this type of housing and support. Visit www.staffordshirecares.info and search for Extra Care.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential care Sometimes people need more care than they can receive in their own homes, and a residential home may be suitable if you can no longer manage in your own home, or cannot be cared for by relatives, but do not need nursing care. Moving into a home is a big decision, you must be sure that it is the right decision for you. You may decide that you want to go into a home for a couple of nights to give you and your carer a break and also give you a feel for the home. If you are choosing a care home or care home with nursing it is essential to consider your needs and preferences.

help with moving but it must be paid for if your capital/ savings exceed £23,250. See page 34 for more information on paying for your care.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you have been ill, or in a home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your care manager will give you information to help you find a home which meets your There are two types of care home: care requirements. The cost of the nursing care part of Care homes (personal care only) your fees is paid by the NHS to the home directly; the If you are reasonably active, but would like greater current amount is £112.00 per week for the lower rate and security and care, subject to a needs assessment, a care £154.14 for the higher rate. The remainder of the funding home offering onlyNEW personalCARE care may be the best option. VISIT THE SELECT WEBSITE WWW.CARESELECT.CO.UK will be provided by you as a self-funder or via Adult Social Personal care includes bathing, feeding, dressing and Care following a means-tested assessment.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

Out of county care Sometimes people choose to live in another area of the country as they want to be closer to friends and family. This can be in different types of accommodation, including supported living or simply renting. Each individual situation is different and therefore how it is funded will be assessed differently. If you do require a residential/nursing home placement to meet your needs, and you qualify for local authority financial assistance, your home local authority CALL CARE SELECT FORcounty MORE INFORMATION: is responsible for arranging your support. The home you choose must be suitable for your assessed needs

and comply with the terms and conditions set by the authority. You can contact the Care Quality Commission through its website cqc.org.uk where you will find details of all registered care homes in the UK. Alternatively, this Directory’s helpline 0800 389 2077 and website www.carechoices.co.uk have details of all care provision in England. Full listings of care homes and care homes with nursing in the region start on page 44.

WHAT ARE THE CARE OPTIONS? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? 0800 389 2077

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK HOW KNOW WHICH TO CHOOSE? WHATWILL ARE ITHE CARE OPTIONS? WHATWILL IF MUM DOESN’T AGREE? HOW I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 0800 389 2077 28

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care CALL CARE SELECT FOR MORE INFORMATION:

CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800

Residential care home checklist

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Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees

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• How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

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• • • •

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Visitors

• Are there multiple day/activity rooms to allow residents choice and space to move around? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• • • •

• Does the home ensure that an individual care plan is in place for every resident? • How does the home make sure that the care plan is put into practice? • What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the home uses? • Are there any rules and restrictions (e.g. going out, time of return etc.)? • Can you choose when to get up and retire every day?

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Do the staff appear clean, cheerful and respectful? o the staff talk to residents and how do they talk to them? D Are the staff formally trained? Is there an adequate number of staff on day and night?

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Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

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• Do you have a choice about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

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• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

• H ow are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • Are there arrangements for religious observance? an you handle your own money? • C If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? re residents accompanied on visits to the GP or hospital? • A • Are pets or visiting pets allowed?

Staff

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

£ ............... p/w £ ............... p/w £ ............... p/w

• Can you continue to pursue your hobbies and interests? • Are there organised activities and entertainment? • Are outings and holidays arranged? How much do they cost? £.................... £.................... £.................... • Are escorts available if necessary? • Is a library service available? • C an you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • Is there any involvement with the local community e.g. schools/retailers/garden centres/volunteers visiting?

Gardens 1 2 3

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Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • • •

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Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? re all procedures, such as complaints, clearly spelt-out? A What notice periods exist?

Visit www.carechoices.co.uk for further assistance with your search for care

Specialist care Learning disability As an adult with a learning disability you may have considered moving out of your family home and there are a number of options that you could explore. You may want to have your own home with support or share a property with other people, with support provided for everyone. The support may include learning independent living skills, like cooking, cleaning, travel, training and money management, as well as help with health needs. Either of these housing options can often give you greater independence and choice, and we want more people to have access these options. There are other alternatives too, such as Adult Placement or Shared Ownership schemes that could be considered. We can help to set these up with you. For information on housing, employment and other important issues, and how we support you with these in Staffordshire, visit the easy read pages on Staffordshire Cares at www.staffordshirecares.info and search for easy read or contact Staffordshire Cares on 0300 111 8010. People with learning disabilities can also use personal budgets to pay for their support. Our Independent Futures service helps people with disabilities achieve an independent, active and enjoyable life for as long as possible.

• support you whatever your age, as Independent Futures creates one seamless service that will stay with you for life; and •

make sure the support you get looks across all areas of your life, from health through to housing and education, and will take into account your wishes and ambitions as much as possible.

If you currently use disability services, your key worker or social worker will speak to you about Independent Futures and will make sure you understand how the way we support you will change and improve. Alternatively, if you’d like to get in touch, you can call the county council’s Customer Contact Centre on 0300 111 8010 or email independent.futures@ staffordshire.gov.uk with your questions.

If you are eligible for support, Independent Futures will: • ensure you have one consistent key worker who will work with you and your family to identify your needs and tailor help and support to suit you;

Physical disability There are over 10 million people in the UK with a long term illness, impairment or disability. The most common disabilities are those that affect how you move, including how you lift and carry things. Disabilities generally affect older people, with one in two people over the state pension age and one in seven working adults having a disability. Around one in 20 children and young people have a physical disability. But there’s help and advice available from both local and national organisations to help people with a physical disability lead a happier, healthier and more independent life. For more information see the contact information on page 42.

Following an assessment of your needs, you may be eligible for help from us, including a personal budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you. The support you require will be tailored to your specific needs and can be provided by the independent and not-for-profit sectors, as well as by organisations commissioned by the county council. Where you are eligible for health and adult social care support, help at home with personal care is available during the day and night, seven days a week if this is needed. There are also private agencies offering help at home with personal care and housework. See page 17 for more information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Services for people with a sensory impairment The Staffordshire and Stoke-on-Trent Partnership Trust Sensory Team works with adults over the age of 19 who: • have a dual sensory loss (deaf/blind); • are deaf or hard of hearing; • have severe sight loss (blind); or • are partially sighted or experiencing significant visual loss. The team can offer advice and information covering a wide range of issues surrounding sensory loss. Once you have been referred to a sensory worker, the team will offer an assessment of your abilities and social care needs. If you are eligible, they will work with you to decide which

services/equipment will meet your needs. The team also offers support to families and carers and can provide a separate assessment to carers. If you need services that are provided by other teams (e.g. personal care or day activities), they will work with you to meet your eligible needs in a way that looks at your whole health and wellbeing. The team also works closely with the voluntary sector. For more information call the Customer Contact Centre on 0300 111 8010 or text 07814 194111. Local organisations also provide support and a number of services, ranging from very practical help in adjusting hearing aids to help to access sporting activities and providing advice and guidance.

Mental health We work in partnership with health trusts and other organisations throughout the county to provide specialist mental health services to support people affected by mental health issues. Mental health issues can affect anyone at any time and one in four people will experience some form of mental illness during their lifetime. There are many different types of mental health issue, from mild to more severe and enduring conditions. Some examples include: abuse and neglect, Alzheimer’s disease, anxiety, dementia, depression, eating disorders, grief and loss, stress and trauma. Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. There is an increased demand for home care for people with mental health issues arising from greater use of supported living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a personal budget, discussed on page 9. Alternatively, a good care home can help improve the quality of your life – the structured environment and activities provided can build up your confidence. North Staffordshire Community Mental Health Services The Access Team is the single point of contact and access for all North Staffordshire Combined Healthcare NHS Trust services. The Access Team provides 24/7 cover for all mental health and learning disability services across

Stoke-on-Trent and North Staffordshire Tel: 0300 123 0907 Website: www.combined.nhs.uk/ourservices The Hope Centre Upper Huntbach Street, Hanley, Stoke-on-Trent ST1 2DA South Staffordshire Mental Health Services These teams provide assessment and treatment to adults who experience moderate to severe mental health issues across Shropshire and Staffordshire. The teams are based across South Staffordshire and Shropshire. Use the list below to find out more about your local service. Web: http://mentalhealth.sssft.nhs.uk/communityservices/community-mental-health-teams Burton & Uttoxeter Community Mental Health Team Horninglow Clinic, Carlton Street, Burton upon Trent, Staffordshire DE13 0TF Tel: 01283 538030 Cannock Chase Community Mental Health Team Park House, 12 Park Road, Cannock, Staffordshire WS11 1J Tel: 01543 431580

Visit www.carechoices.co.uk for further assistance with your search for care

Mental health continued Lichfield & Burntwood Community Mental Health Team David Parry Suite, Saint Michael’s Court, Trent Valley Road, Lichfield WS13 6EF Tel: 01543 442010

Stafford Community Mental Health Team Foundation House, St. Georges Hospital, Corporations Street, Stafford ST16 3AG Tel: 01785 783033

Seisdon Community Mental Health Team Codsall Lodge, Histons Hill, Codsall WV8 1AA Tel: 01785 783030

Tamworth Community Mental Health Team Andrew Ward, Sir Robert Peel Hospital, Plantation Lane, Tamworth B78 3NG Tel: 01827 308820

Dementia care Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves. As GPs are usually the first point of contact for people with memory problems they will be working to increase the number of people getting a formal diagnosis. They may also refer you to a memory assessment service to help make any diagnosis. Following a formal diagnosis of dementia, your GP may refer you to a specialist, like a consultant in old age psychiatry, a community psychiatric nurse or an occupational therapist with a special interest in dementia care. As it can be best for a person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. When needed, help can be provided to access home care, meals in the home, sitting services (which provide a break for carers), advice on equipment and adaptations, day

care centres and respite care. These services can be provided directly by registered providers to those who are not eligible for financial help from us, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from, whether or not we assist with the funding of your service. If you are considering moving, there are now some new Extra Care housing schemes which can offer specialist support to people with early stages of dementia. People with dementia can benefit from a range of group or individual therapies involving social interaction and mental stimulation, including reminiscence. The Dementia Support Services can help with finding local activities. Activity co-ordinators and occupational therapists can provide people with dementia with reminiscence and validation therapy. Music therapy, art therapy approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the behaviour of the person with dementia can also be beneficial and trained staff can offer this service within many care establishments.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

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Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist

Home 1 ........................................................................................................................................................ Home 2 ........................................................................................................................................................ Home 3 ........................................................................................................................................................ RESIDENTS The best indication of a good home is 1 2 3 that the residents appear happy and responsive. Are the residents: • Involved in activities or chatting? • Clean and comfortably dressed? • Encouraged to do as much for themselves as they can? • Do they seem alert and interested? • Do they talk to you as you walk round? ACCESS Check whether: • The corridors and toilets are wide enough for a walking frame or wheelchair? • Toilets and baths are suitably adapted? • There are ramps or a lift? • There is adequate signage and cues for different parts of the home?

1 2 3

BEDROOMS Can the person with dementia have a 1 2 3 single room? Check whether: • Residents are encouraged to bring in some of their own furniture and possessions? • The bedrooms are bright and pleasant? • Residents can go to their rooms when they wish to be alone? • Residents are able to keep pets in their room or in other areas of the home? • Staff respect the right to privacy and knock on bedroom doors? TOILETS Check whether: • There are enough toilets within easy reach? • Staff are trained to spot the signs when someone needs to go to the toilet? • Staff are cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

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LIVING AREAS Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room? Is there: • A TV or radio left on when no one is watching or listening? • More than one room where residents can sit or where they can be quiet or see visitors? • A garden where residents can walk safely?

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HEALTH 1 2 3 • Which doctor or doctors can residents see? • Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking medication?

£ ............... p/w £ ............... p/w £ ............... p/w

• Are changes in medication discussed with the family carers? VISITORS Make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged. • Are visitors encouraged to take residents out or join them for a meal? • Are relatives involved in care planning and the general life of the home?

1 2 3

ACTIVITIES Residents should be stimulated without feeling stressed. Are: • There opportunities for residents to help staff with small tasks if they wish? • The activities individualised and peoples’ likes/dislikes recorded in care plans? • Activities available each day or are residents left to sit in front of the TV? • Reminiscence activities available? • Residents able to compile memory boxes?

1 2 3

STAFF It is important to note whether staff 1 2 3 seem friendly and caring towards residents and whether they treat residents with respect. Do they: • Have any training and experience in dementia care? • Make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing? • Know about residents’ backgrounds, habits and interests? • Ensure that the person with dementia has a member of staff particularly responsible for their care? • Make sure there is a member of staff you can talk to about your own worries about the person with dementia? MANAGER/HEAD OF HOME A manager who is caring as well as efficient can make all the difference to a home. Does the manager: • Have a friendly manner with staff and residents? • Answer your questions openly and seem to understand your concerns? • Have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Ensure that each resident has a care plan and their needs are regularly reviewed? • Consult the family carer about the care plan and about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care

1 2 3

Paying for Care When a local authority provides or arranges services for you, you may be asked to contribute towards the cost of care at home or in a care home depending on your personal circumstances. Staffordshire County Council has

set its own charging policy and levels for non-residential services, but these have to comply with certain minimum requirements. To request a copy of the county council’s Charging Policy please call 0300 111 8010.

Financial assessments If you are assessed as having eligible needs you will be offered a financial assessment to identify what, if anything, you will need to pay towards the cost of your care. A financial assessment officer will work out your contribution. They will ask you about your income and capital. They will also carry out a Welfare Benefits Check to ensure you are receiving your full benefit entitlements. You will be responsible for paying the full cost of your care if: • you need long term residential/nursing care and you have assets (including your property) worth over £23,250; or

• you require care support in your own home and have over £25,000; or • your care needs are assessed as not qualifying under the eligibility criteria. See ‘Eligibility’ on page 8. If you are unsure whether you meet the funding criteria, as part of your needs assessment you will have a financial assessment, which will look at your income, assets and circumstances, after which you will receive written confirmation of the amount you will have to pay towards your care and support. Please note, figures mentioned here may change over the life of this Directory.

How will we decide what you have to pay? When working out your contribution, Staffordshire County Council will look at two things: 1. Your income: this is any income which is in your name and, depending on the type of income you receive, it will either be: • included in full: this includes most State Benefits; or • partly or completely ignored: the financial assessment officer will tell you if this applies to any of your income. For those people who receive non-residential care services there is an amount of income which is not taken into account. This must be at least equal to basic levels of Income Support or Pension Credit (Guarantee Credit) plus an extra 25%. 2.

Your capital: this includes money held in your name or jointly with someone else. It includes cash, bank or building society accounts, premium bonds, stocks and shares and investment property. Some capital is ignored, such as some types of bond and personal belongings; these will be explained as part of the financial assessment. The following rules apply when considering your capital:

• if your capital is worth more than £23,250 (residential care) or £25,000 (non-residential care) you will have to pay for your own care; and

• if you have £14,250 or less your capital is completely ignored. If you have an amount over £14,250, you will be asked to pay £1.00 a week for each part or complete £250 you have over £14,250.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Self-funding your care Paying for care can be an expensive and a long-term commitment, so we strongly recommend that you seek specialist information and advice before entering into any arrangements. It is important that you seek specialist advice from appropriately qualified and regulated financial advisers. We are working with an independent organisation called The Care Advice Line, which provides independent financial information and advice to our community. The Care Advice Line is a free service helping adults, carers and their families to ensure that they make informed decisions about their care and support and how they pay for it. To contact this service please call 01785 339511 or complete the online referral form at www.thecareadviceline.org/referral-form Will I have any money left for day-to-day expenses and personal items? If you are in residential care you are allowed to keep a weekly personal allowance out of your income. This is for your day-to-day needs or to save to buy items such as clothing and toiletries. This is currently £24.90 per week. If you are using respite care or non-residential services, the amount you pay will be reduced to cover the costs of certain outgoings, such as rent (where not covered by Housing Benefit), Council Tax, and mortgage payments. If you are receiving care at home and receive certain disability-related benefits, such as Attendance Allowance, Disability Living Allowance Care Component or Personal Independence Payment Daily Living, you may also be able to keep an amount to cover any significant extra costs you have. Will I have to sell my home to pay for my care? If your care and support is non-residential, the value of your house is not taken into account. If you own your home and are moving into long-stay residential care, one of the biggest worries that people have is ‘what will happen to my home?’ The information below should help with these concerns: • If your husband, wife or partner continues to live in your family home, it will not be included in your financial assessment;

•

If your husband or wife or partner does not continue to live in your family home, for the first 12 weeks of residential care the value of your home will be ignored in your financial assessment. However, from the 13th week onwards, the county council will treat the value of your home as capital in your financial assessment;

•

If we include the value of your property in your assessment it is likely that you will have to pay the maximum contribution, the amount of which will depend on your care needs;

•

You may choose to sell your home to pay for your care but you do not have to. If you choose not to sell your property straight away you can enter into a deferred payment agreement with the county council.

Deferred payment agreements A deferred payment is a way of deferring the costs of care against your property. It is a loan against the value of the property, or other relevant assets. The Care Act 2014 established a universal deferred payment scheme, which means that people may not need to sell their home in their lifetime to pay for the costs of care. From April 2015, all councils in England are required to provide a deferred payment for local residents who live in residential or nursing care, own a property and have other assets below a certain amount. They must also have been assessed as having care needs that require residential or nursing care. The county council is holding a public consultation on proposed changes to the scheme. Have your say by 30th September at www.staffordshirecares. info/careact/deferredpayments. You can find out more about the scheme by ringing 0300 111 8010.

What if my circumstances change? Contributions will be reassessed once a year, normally in April, at the same time as the yearly increase in State Benefits. You may also request a reassessment if you feel that there has been significant change in your financial circumstances.

If your income or capital is close to falling below the threshold set for financial support, it is important that you contact the local authority as soon as possible to request a new financial assessment.

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Important information The Staffordshire Association of Registered Care Providers (SARCP) This Association represents a majority of independent care homes and domiciliary care providers throughout the county. The aims are to promote high quality care and to represent the membership – and their clients – in regular meetings with, for example, Social Care and Health Departments and Clinical Commissioning Groups. The number of homes within the county has led to ever increasing standards within the independent sector. High standards are the norm in the independent sector due to the commitment to staff training/education and the large amounts of capital investment in the properties. Most homes are offering much higher levels of accommodation than required as a minimum registration standard. Often, people think of independent care as being only for the more well-off. This is not the case. If you have Limited savings and require residential care, nursing care or domiciliary care, then Social Care and Health may be able to assist with funding. You may also qualify for certain benefits. If you do not qualify for help with funding because your savings levels are too high then independent care usually works out considerably cheaper than within a Social Care and Health home.

Should you need further clarification regarding the above – or any aspect relating to care – then please contact: The Staffordshire Association of Registered Care Providers Offices 23/24, Brookside Business Park, Cold Meece, Nr Stone, Staffordshire ST16 0RZ Tel: 01785 760070 Email: chairman@sarcp.com Web: www.sarcp.com

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs and Well-led. Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers. Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as Outstanding, Good, Requires Improvement and Inadequate. By October 2016,

the CQC expects to have rated every adult social care service in England. When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Complaints, comments and compliments If you receive a care service in your home or are living in a care home, you should feel able to complain about any aspect of your care that affects your happiness or comfort. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. All registered providers have a complaints procedure, details of which must be made available to clients, residents, relatives and other carers. If you need to make a complaint you should initially tell the manager of the service to see if things can be put right. If you or your relatives continue to be worried about any aspect of your care or treatment then you should contact the Adult Social Care Complaints Officer or the Care Quality Commission (CQC). The same applies, of course, if you wish to make a compliment or constructive comment. In Staffordshire, we welcome your feedback, whether you have a complaint, comment or compliment. Customer Feedback and Complaints Team Wedgwood Building, Tipping Street, Stafford ST16 2DH Tel: 0300 111 8000 Email: complaints&customerfeedback@staffordshire. gov.uk Web: www.staffordshire.gov.uk You can also ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service has dealt with your complaint about care

that you pay for yourself. Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Web: www.lgo.org.uk

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Advocacy Advocacy services help people to speak for themselves. They offer a confidential, free and independent service provided by trained advocates. Sometimes, you may need an independent advocate to help and support you through a difficult time in your life, or to support you if you feel you are not getting the services or help you need. The type of advocacy service you may receive will depend on your needs and circumstances. Generic advocacy is a confidential and free service which can support you with a range of issues. You will be allocated a trained advocate who will speak for you or will support you to speak for yourself to ensure that your interests are represented. They will work with you until your issues are resolved.

Under the Care Act 2014, as part of the assessment process, the local authority may have a duty to offer you support from an independent advocate. This person cannot be involved in your care and support in a paid capacity and must be appropriately trained and supported to fulfil this role. We have commissioned POhWER, a nonstatutory generic advocacy service, to provide advocacy for Staffordshire residents. Please ring Staffordshire Cares on 0300 111 8000 if you think that you or someone you know needs an advocate. Who might need an advocate? The council and its partners must arrange an independent advocate to support and represent a person if:

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Advocacy continued • were an independent advocate not present, the person would have substantial difficulty in being fully involved; and •

there is no appropriate individual available to support and represent their wishes that is not paid or professionally involved in providing care or treatment to the person or their carer.

The council and its partners must decide if the person would have substantial difficulty being involved in the care and support processes. There are four areas where ‘substantial difficulty’ in being involved might be found, these are: • being able to understand the relevant information; • being able to retain information; • being able to use or weigh up the information; and • being able to communicate their views, wishes and feelings. Specialist advocacy for people assessed as lacking mental capacity: For people aged 16 and over who have been formally assessed to be lacking mental capacity and have no appropriate friends or family to consult, an Independent Mental Capacity Advocate (IMCA) must be instructed when: • a decision must be made on their behalf about providing, withdrawing or with-holding of serious medical treatment; or • a decision must be made on their behalf about long term accommodation in hospital, residential nursing or other supported care environment. An IMCA may be instructed when: •

it is proposed to take protective measures under adult protection procedures (over 18). It is unlikely a referral to the IMCA service will be required when a service user is already working with a generic advocate; or

• the responsible body is reviewing the accommodation arrangements for a person who lacks capacity and there are no friends and family that it would be appropriate to consult. Specialist advocacy for people receiving treatment under the Mental Health Act: An independent Mental Health Advocate (IMHA) should be provided for people who qualify as follows:

• people being detained under a Section of the Mental Health Act* or are on leave of absence from hospital; • people on conditional discharge and restricted patients; • those subject to Guardianship; • those on Supervised Community Treatment; • those being considered for a section 57 Treatment; and • people under 18 and being considered for a Section 58A treatment like electro-convulsive therapy. * This does not include emergency and short-term detentions such as those made under Sections 4, 5(2), 5(4), 135 or 136 An IMHA should help people to: • understand their rights and the rights others have in relation to them; • find information, including information about any treatment and the legal authority for providing that treatment; and • have a voice in decisions affecting them by supporting them to speak out, or by representing their views, choices and opinions. There are several specialist advocacy services in Staffordshire that you may wish to contact directly – see ‘Useful local contacts’ on page 42.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Safeguarding adults The Care Act, for the first time, sets out a clear legal framework for how local authorities and other parts of the health and care system should protect adults at risk of abuse or neglect, often referred to as adult safeguarding. Although local authorities have been responsible for safeguarding for many years, there has never been a clear set of laws behind it. As a result, it has often been very unclear who is responsible for what. The Act aims to put this right by creating a legal framework so organisations and individuals with responsibilities for adult safeguarding can agree on how they must work together and what roles they must play to keep adults at risk safe.

• other family members; • neighbours; • friends/acquaintances; • local residents; • people who deliberately exploit adults they perceive as vulnerable to abuse; • paid staff/professionals; • volunteers; and • strangers.

What is adult safeguarding? Safeguarding means protecting an adult who has needs for care and support and is experiencing, or is at risk of, abuse or neglect, and, as a result of those care and support needs, is unable to protect themselves. It is about people and organisations working together to prevent and stop both the risks and the experience of abuse or neglect, while at the same time making sure that the adult’s wellbeing is promoted, including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Who can raise concerns of abuse or neglect taking place? Anyone can witness or become aware of information suggesting abuse or neglect is occurring. People raising a concern may become aware of possible abuse when they:

The aims of adult safeguarding are to:

• find evidence of abuse; or

• stop abuse or neglect wherever possible;

• recognise several of the risk indicators and become concerned there is a high risk of abuse.

• prevent harm and reduce the risk of abuse or neglect to adults with care and support needs; • safeguard adults in a way that supports them in making choices and having control about how they want to live; • promote an approach that concentrates on improving life for the adult(s) concerned; • raise public awareness so that communities as a whole, alongside professionals, play their part in preventing, identifying and responding to abuse and neglect; •

provide information and support in accessible ways to help people understand the different types of abuse, how to stay safe and what to do to raise a concern about the safety or wellbeing of an adult; and

• deal with what has caused the abuse or neglect. Who can be identified as abusing/neglecting adults? Anyone can carry out abuse or neglect, including: • spouses or partners;

• witness an abusive act; • are told about abuse by someone else; • are told about abuse by the service user;

Concerns may come to light as part of the following: • complaint; • expression of concern; • police call-out; or • during an assessment. Are you concerned about adult abuse? If you feel you are being abused, or suspect someone else may be being abused, then it is really important to tell someone. You don’t need to tell us your name, and we will support you if you’re worried about what might happen if you report someone. What will happen if you report it? Trained staff will carry out a careful and sensitive enquiry. The information will be discussed with other agencies including the police. Information and advice will be offered to the person and their family as to what can be done next.

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Safeguarding adults continued The Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership brings together people from various agencies concerned with the wellbeing and protection of vulnerable adults. The Partnership will work together to make sure that if you report abuse, the situation will get better and not worse. Reporting adult abuse Tel: 0845 604 2719 Monday-Thursday* 8.30am-5pm, Friday 8.30am-4.30pm *Excludes Bank Holidays Text: 07814 191111 Minicom: 01785 276207 Out of Hours: 0845 604 2886 – emergencies only Email: VAStaffordshire@staffordshire.gov.uk

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure is presently

very slow and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. In Staffordshire, The Care Advice Line can help you find a suitably qualified solicitor to support you with all of the above. It only uses solicitors who meet strict criteria, who offer the initial consultation at no cost and whose fees are clearly set out at that meeting to ensure there are no hidden, ongoing costs. The Care Advice Line can be contacted on 01785 339511.

This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then

be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented. For further information, please call this Directory’s free independent helpline 0800 389 2077 or visit www.carechoices.co.uk For help with finding suitable home care in your area, please call this Directory’s free independent helpline 0800 389 2077 or visit www.carechoices.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

End of life care ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ 1 Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall co-ordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Enabling residents to die in comfort and with dignity is a core function of care homes. When choosing a care home you should consider their end of life care philosophy and policies. It is essential that you and your relatives discuss and plan for your wishes as you near the end of your life. Care homes should have an open approach to end of life care and should initiate conversation with you and your family to ensure your needs and wishes are discussed and planned for. An end of life care plan including a full assessment of your needs and wishes as you approach the end of life is vital to establish your preferences and choices. Many homes will include your end of life wishes as part of your care plan as this will help ensure your needs and wishes are effectively co-ordinated. Without proper assessment and care planning your needs may not be met and your end of life care preferences may not be achieved. Care homes should work with your GP to ensure your medical needs are met as you approach the end of your life. Good planning for all your needs should mean that you can (if that is your choice) remain in your care home in your last days and not have to be admitted to hospital. All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1 ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ DH 2008.

Useful websites – end of life care Compassionate Communities Website www.compassionatecommunities.org.uk aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathic ear. Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org NHS Choices NHS Choices has a section on end of life, including suggestions of issues you may need to think about at end of life. www.nhs.uk/planners/end-of-life-care Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

‘Preferred Priorities for Care’ (PPC) This document is designed to help people prepare for the future and gives them an opportunity to think about, talk

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Useful Contacts The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. Specially trained helpline staff: • offer information, friendship and advice; • link callers to local groups and services; • offer regular befriending calls; and • protect and support those who are suffering abuse and neglect. The Silver Line Tel: 0800 470 8090 Web: www.thesilverline.org.uk

Local Useful contacts The Care Advice Line (Staffordshire Service) Free independent advice service to help people understand how the care system works and research the cost of care and how to pay for it. Tel: 01785 339511 Email: enquiries@thecareadviceline.org Web: www.thecareadviceline.org Healthy Lifestyles Hub Tel: 0300 111 8006 Email: Healthystaffordshire@ staffordshire.gov.uk Web: www.staffordshirecares.info and search for Healthy Lifestyles Disability Solutions West Midlands Tel: 01782 638300 Email: info@disability-solutions.net Web: www.disabilitysolutions.org.uk

POhWER POhWER is our provider for general advocacy services. POhWER also provides a Children and Young People’s Advocacy Service. You can contact the service or ask someone to contact it for you. Tel: 0300 456 2370 Email: pohwer@pohwer.net Web: www.pohwer.net ASIST ASIST is our provider for people who need advocacy under the Mental Health Act. For people who need an Independent Mental Health Advocate (IMHA): Tel: 01785 246709 Email: imha@asist.co.uk Web: www.asist.co.uk For people who need an Independent Mental Capacity Advocate (IMCA): Tel: 01782 845584 Email: imca@asist.co.uk Web: www.asist.co.uk Mencap Mencap provides a self-advocacy network for adults with learning disabilities. Tel: 01543 505079 Web: www.mencap.org.uk Healthwatch Staffordshire Provides an NHS complaints advocacy service. Tel: 0800 161 5600 Text: ‘Healthwatch’ and your name and number to 60006 Email: advocacy@ecstaffs.co.uk Web: www.healthwatchstaffordshire. co.uk Staffordshire Cares Staffordshire Cares is a trusted source of information, advice and guidance for people of all ages. Tel: 0300 111 8010 Text: 07814 194111 (available for people with a hearing impairment)

Minicom: 01785 276207 Email: Staffordshirecares@staffordshire. gov.uk Web: www.staffordshirecares.info Carers’ Association Southern Staffordshire (CASS) CASS is a registered charity, which provides confidential advice, information and emotional support and a range of other services. Tel: 01785 606675 Web: www.carersinformation.org.uk North Staffs Carers’ Association Offers information, training and ongoing support to carers of all ages, ensuring that each case is treated in a confidential manner. Tel: 01782 793100 Email: info@carersfirst.com Web: www.carersfirst.com

National useful contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Tel: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age UK The combined charity for Age Concern and Help the Aged. Helpline: 0800 169 6565 Web: www.ageuk.org.uk (see website for your local area office details) Alzheimer’s Society Leading the fight against Dementia. National helpline: 0300 222 1122 Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk CareMatch CareMatch links up professional carers, Personal Assistants, Nurses and other professionals to people that need them. Tel: 0800 328 4122 Email: carematch@staffordshire.gov.uk Web: www.carematch.org.uk Carers Direct Carers Direct from NHS Choices provides free confidential information, advice and support for carers. Tel: 0300 123 1053 Carers Trust The largest provider of comprehensive carersâ&#x20AC;&#x2122; support services in the UK. Tel: 0844 800 4361 Email: support@carers.org Web: www.carers.org Carers UK The voice of carers. Tel: 0808 808 7777 Web: www.carersuk.org Dementia Forward Tel: 01765 601224 Email: info@dementiaforward.org.uk Web: www.dementiaforward.org.uk FirstStop Advice Advice and information on all aspects of care accommodation, housing, finance and rights for older people. Advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.firststopadvice.org.uk Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk

Independent Age Advice on home care, care homes, NHS Services, housing and other issues. Tel: 0800 319 6789 Email: advice@independent.org Web: www.independentage.org.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk National Council for Palliative Care (NCPC) Umbrella organisation for palliative care. Leads the Dying Matters coalition which raises public awareness of talking openly about end of life. Tel: 020 7697 1520 Email: enquiries@ncpc.org.uk Web: www.ncpc.org.uk or visit www.dyingmatters.org NHS Choices NHS Choices provides medical information, a self-help guide, a symptom checker and a useful A-Z health encyclopaedia. There is also an expert telephone advice line, which you can call when you need medical help quickly but it is not an emergency, dial 111. Pension Service, The Provides information about pensions and other pensioner benefits. Tel: 0800 731 7898 Textphone: 0800 731 7339 Web: www.gov.uk/contact-pensionservice

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 0207 359 8136 Email: info@relres.org Web: www.relres.org Silver Line, The The Silver Line is a free national confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year. Tel: 0800 470 8090 Web: www.thesilverline.org.uk Staffordshire Marketplace The Staffordshire Marketplace is the directory of wellbeing and support services, activities and events for all ages across Staffordshire and Stokeon-Trent. Tel: 0300 111 8010 Text: 07814 194111 (available for people with a hearing impairment) staffordshirecares@staffordshire. gov.uk Web: www.staffordshiremarket place.co.uk United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: helpline@ukhca.co.uk Web: www.ukhca.co.uk

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Freephone: 0800 074 0194 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Cannock Chase care homes with nursing

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LAKEVIEW CARE HOME Stafford Road, Great Wyrley, Nr Walsall, Staffordshire WS6 6BA Tel: 01922 409898

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MARQUIS COURT (TUDOR HOUSE) CARE HOME Littleworth Road, Hednesford, Cannock, Staffordshire WS12 1HY Tel: 01543 422622 Advert below OP PD

MARQUIS COURT (WINDSOR HOUSE) CARE HOME Littleworth Road, Hednesford, Cannock, Staffordshire WS12 1HY OP D Tel: 01543 428429 Advert below

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NEEDWOOD HOUSE NURSING HOMES 58-60 Stafford Street, Heath Hayes, Cannock, Staffordshire WS12 2EH OP D PD MH YA Tel: 01543 275688

You care that your mum still enjoys the garden. We care and helped Jenny plant her favourite flowers outside her room. We put the residents at the very heart of everything we do. The care in our homes is tailored to meet your specific needs. Why not pop in to look around and meet us? Hornegarth House Cannock 01922 701702 Park Farm Lodge Tamworth 01827 280533 Pine Meadows Leek 01538 392520 Tudor House Cannock 01543 422622 Windsor House Cannock 01543 428429 Tall Oaks Biddulph 01782 518055 Hilltop Manor Tunstall 01782 828480 Westfield Lodge Tunstall 01782 336777 Residential Care | Nursing Care Dementia Care | Intermediate Care Respite | End of Life/Palliative Care Specialist Care

www.fshc.co.uk

HEALTH CARE

Visit www.carechoices.co.uk for further assistance with your search for care

East Staffordshire care homes

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182 ASHBY ROAD 182 Ashby Road, Burton on Trent, Staffordshire DE15 0LB Tel: 01283 563447 LDA YA

EVERSLEY REST HOME 38 Bramshall Road, Uttoxeter, Staffordshire ST14 7PG OP D MH Tel: 01889 563681

183 ASHBY ROAD 183 Ashby Road, Burton on Trent, Staffordshire DE15 0LB LDA YA Tel: 01283 533822

FAR FILLIMORE REST HOME Wood Lane, Hanbury, Burton On Trent, Staffordshire DE13 8TG Tel: 01283 812180

195 ASHBY ROAD 195 Ashby Road, Burton On Trent, Staffordshire DE15 0LB LDA YA Tel: 01332 378840 48 BURTON ROAD 48 Burton Road, Branston, Burton on Trent, Staffordshire DE14 3DN Tel: 01283 516341 50 BURTON ROAD 50 Burton Road, Branston, Burton on Trent, Staffordshire DE14 3DN Tel: 01283 512766

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46 DERBY ROAD 46 Derby Road, Burton on Trent, Staffordshire DE14 1RP LDA YA Tel: 01283 516341 ABACUS QUALITY CARE LTD T/A ABACUS CARE HOME 42-44 Rolleston Road, Burton On Trent, Staffordshire DE13 0JZ Tel: 01283 533310

HIGHBARROW RESIDENTIAL HOME Toothill Road, Uttoxeter, Staffordshire ST14 8JT Tel: 01889 566406

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HIGHFIELD COURT Stafford Road, Uttoxeter, Staffordshire ST14 8QA OP LDA MH YA Tel: 01889 568057 HIGHFIELD HALL Stafford Road, Uttoxeter, Staffordshire ST14 8QA OP PD LDA YA Tel: 01889 568057 HILL LODGE 1 358 Rosliston Road, Stapenhill, Burton On Trent Staffordshire DE15 9RJ OP LDA MH SI YA Tel: 01283 542443 HILL LODGE 2 359 Rosliston Road, Stapenhill, Burton On Trent, Staffordshire DE15 9RJ Tel: 01283 542443 OP LDA YA

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HILLFIELD HOUSE Hillfield Lane, Burton on Trent, Staffordshire DE13 0BW Tel: 01283 567320 OP D PD MH SI

BEARWOOD HOUSE RESIDENTIAL CARE HOME 183 Bearwood Hill Road, Winshill, Burton On Trent, Staffordshire DE15 0JS Tel: 01283 561141

COACH HOUSE, THE 34A Stapenhill Road, Burton On Trent, Staffordshire DE15 9AE Tel: 01283 546234

HERMITAGE CHARITY CARE TRUST, THE 66 Holly Road, Uttoxeter, Staffordshire ST14 7DU OP D PD Tel: 01889 562040

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AMBER HOUSE RESIDENTIAL HOME LTD 7-8 Needwood Street, Burton On Trent, Staffordshire DE14 2EN Tel: 01283 562674

CARDEN BANK REST HOME 16 Belvedere Road, Burton On Trent, Staffordshire DE13 0RQ Tel: 01283 563841

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HILLINGDON HOUSE 172 Ashby Road, Burton On Trent, Staffordshire DE15 0LG Tel: 01283 510274

JAMES COURT RESIDENTIAL CARE HOME 6 St Pauls Square, Burton On Trent, Staffordshire DE14 2EF Tel: 01283 740411 LDA

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LEIGH HOUSE 33 Ashby Road, Burton on Trent, Staffordshire DE15 0LQ Tel: 01283 537007 PD LDA YA

DOVE HOUSE CARE HOME Dairy Lane, Sudbury, Ashbourne, Derbyshire DE6 5GX Tel: 01283 820304 Advert page 47 OP D PD MH SI YA

MOUNT, THE Wood Lane, Yoxall, Burton On Trent, Staffordshire DE13 8PH Tel: 01543 472081 PD LDA MH SI YA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Staffordshire care homes continued PARKBROOK LODGE Stubwood Lane, Denstone, Uttoxeter, Staffordshire ST14 5HU Tel: 01889 591778

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RIVER LODGE 35 Stapenhill Road, Burton On Trent, Staffordshire DE15 9AE Tel: 01283 546234 LDA YA SANDYLEE HOUSE 54 Stafford Road, Uttoxeter, Staffordshire ST14 8DN LDA Tel: 01889 567360 SILVER BIRCH Silver Birch, 67 Hawthorn Crescent, Burton On Trent, Staffordshire DE15 9QP OP D PD LDA MH SI YA Tel: 01283 542534

ST MARYS MOUNT Holly Road, Uttoxeter, Staffordshire ST14 7DX OP D PD MH Tel: 01889 562020 SUMMERFIELDS HOUSE REST HOME 12 Burton Road, Branston, Burton On Trent, Staffordshire DE14 3DN Tel: 01283 540766 TRENT VIEW 34 Stapenhill Road, Burton On Trent, West Midlands DE15 9AE Tel: 01283 546232

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Dove House Nursing and Care Home Dove House is a splendid Victorian residence built in 1886 and goes out of its way to provide a friendly home from home atmosphere that is tastefully decorated and is registered for Nursing and Residential Care and for those with Dementia, mental health or physical disabilities.

Tel: 01283 820304 Email: information@midlandhealthcare.co.uk www.midlandhealthcareltd.co.uk Dairy Lane, Sudbury, Ashbourne DE6 5GX

East Staffordshire care homes with nursing BARROWHILL HALL Barrow Hill, Rocester, Uttoxeter, Staffordshire ST14 5BX Tel: 01889 591006 OP D MH SI YA BARTON COTTAGE The Cottage Wing, Barton Health & Community Care Centre, Short Lane, Barton under Needwood, Burton On Trent, Staffordshire DE13 8LT Tel: 01283 714110 OP PD BRANSTON COURT NURSING HOME Branston Road , Branston, Burton On Trent, Staffordshire DE14 3DB Tel: 01283 510088

BURTON, BRIDGE AND TRENT COURT CARE CENTRE 17-19 Ashby Road, Burton On Trent, Staffordshire DE15 0LB OP D PD MH Tel: 01283 512915

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CHARLOTTE JAMES NURSING HOME Oakhurst Shobnall Road, Burton On Trent, Staffordshire DE14 2BB Tel: 01283 569417 CROFT NURSING HOME 43-44 Main Street, Stapenhill, Burton On Trent, Staffordshire DE15 9AR Tel: 01283 561227

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DOVE HOUSE CARE HOME Dairy Lane, Sudbury, Ashbourne, Derbyshire DE6 5GX Tel: 01283 820304 Advert above OP D PD MH SI YA FAULD HOUSE NURSING HOME Fauld, Tutbury, Burton On Trent, Staffordshire DE13 9HS Tel: 01283 813642

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Visit www.carechoices.co.uk for further assistance with your search for care

East Staffordshire care homes with nursing continued HOAR CROSS NURSING HOME St Michael’s House, Abbots Bromley Road, Hoar Cross, Burton On Trent Staffordshire DE13 8RA Tel: 01283 575210 OP D PD

OLD RECTORY (BRAMSHALL) LTD Leigh Lane, Bramshall, Uttoxeter, Staffordshire ST14 5DN Tel: 01889 565565

KINGS BROMLEY Manor Park Kings, Bromley, Burton On Trent, Staffordshire DE13 7JA Tel: 01543 472044

POPLARS NURSING AND RESIDENTIAL CARE HOME Rolleston Road, Burton On Trent, Staffordshire DE13 0JT Tel: 01283 562842 OP D

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KIRK HOUSE CARE HOME 34 Balance Street, Uttoxeter, Staffordshire ST14 8JE Tel: 01889 562628

RIDER HOUSE CARE CENTRE Stapenhill Road, Burton On Trent, Staffordshire DE15 9AE Tel: 01283 512973

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Lichfield care homes BRACKEN HOUSE Bracken Close, Burntwood, Staffordshire WS7 9BD OP D PD MH SI YA Tel: 01543 686850

HAWTHORN HOUSE Burton Old Road West, Lichfield, Staffordshire WS13 6EN Tel: 01543 252211 LDA

FOOTHERLEY HALL Footherley Lane, Shenstone, Lichfield, Staffordshire WS14 0HG OP D Tel: 01543 480253

LAWNSWOOD AVENUE 112 Lawnswood Avenue, Burntwood, Staffordshire WS7 4YE Tel: 01543 684009 LDA

Residential, Dementia, Nursing and Respite Care Lichfield | Staffordshire Darwin Court Care Home, situated close to the heart of Lichfield, offers incredible views from the Home across to the famous cathedral spires. Darwin has been recently refurbished to offer additional stylish top floor living with direct access to a magnificent rooftop garden with its uninterrupted views and its unhindered sunny aspect. Run by leading care provider Avery Healthcare, the Home brings to Staffordshire and the surrounding areas leading care provision from a national company with an award winning reputation. With hotel standard services and dining, the best in clinical care, and a varied programme of daily activities, we make life fun and interesting at Darwin Court. Darwin Court offers: • Generously proportioned en-suite bedrooms many with balconies • Restaurant standard food prepared daily by two full time chefs • Vibrant lounges, comfortable quiet rooms & elegant communal dining areas • Hotel standard support services including a daily programme of therapeutic activities Come and see for yourself, call 01543 250824

Manager: Rosie Howell | www.averyhealthcare.co.uk | enquiries.darwincourt@averyhealthcare.co.uk OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lichfield care homes continued LOUGHTON COURT 99-101 Trent Valley Road, Lichfield, Staffordshire WS13 6EZ Tel: 01543 304032 D PRIORY HIGHFIELDS 11 Highfields Road, Chase Town, Burntwood, Staffordshire WS7 4QR Tel: 01543 684948 LDA SI YA ROSEMARY LODGE 191 Walsall Road, Lichfield, Staffordshire WS13 8AQ Tel: 01543 415223

SOUTHWINDS 17 Chase Road, Burntwood, Staffordshire WS7 0DS Tel: 01543 672552

WATFORD HOUSE RESIDENTIAL HOME Birmingham Road, Shenstone Wood End, Lichfield, Staffordshire WS14 0PD Tel: 0121 308 1342 OP D PD

Lichfield care homes with nursing

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235 RUGELEY ROAD Chase Terrace, Burntwood, Staffordshire WS7 1NS OP D PD LDA SI YA Tel: 01543 686460 ASTON COURT NURSING AND RESIDENTIAL HOME Little Aston Hall Drive, Little Aston, Sutton Coldfield, West Midlands B74 3BF OP PD Tel: 0121 667 5886 BEATRICE COURT AND CITYGATE LODGE HOME 36 St John Street, Lichfield, Staffordshire WS13 6PB OP D PD YA Tel: 01543 418341 BEECHFIELDS NURSING HOME LTD 1 Wissage Road, Lichfield, Staffordshire WS13 6EJ Tel: 01543 418354

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HAMMERWICH HALL RESIDENTIAL AND NURSING HOME 105 Burntwood Road, Hammerwich, Burntwood, Staffordshire WS7 0JL OP PD MH Tel: 01543 675529 HAWKSYARD PRIORY NURSING HOME Armitage Lane, Armitage, Rugeley, Staffordshire WS15 1PT OP D PD LDA MH YA Tel: 01543 490112 LODGE NURSING HOME, THE 106 Cannock Road, Burntwood, Staffordshire WS7 0BG Tel: 01543 686188

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OLD VICARAGE NURSING HOME 160 High Street, Chasetown, Burntwood, Staffordshire WS7 3XG Tel: 01543 683833

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SHENSTONE HALL NURSING HOME 13 Birmingham Road, Shenstone, Lichfield, Staffordshire WS14 0JS Tel: 01543 480222

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DARWIN COURT CARE CENTRE Wissage Road, Lichfield, Staffordshire WS13 6SP OP D PD MH YA Tel: 01543 250824 Advert page 48

STUBBY LEAS NURSING HOME Fisherwick Road, Whittington, Lichfield, Staffordshire WS13 8PT Tel: 01827 383496

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DARWIN COURT CARE CENTRE Wissage Road, Lichfield, Staffordshire WS13 6SP Tel: 01543 250824 OP D PD MH SI YA

TALBOT HOUSE NURSING HOME 28-30 Talbot Street, Rugeley, Staffordshire WS15 2EG Tel: 01889 570527 OP D

GRANGEMOOR HOUSE NURSING HOME 110 Cannock Road, Burntwood, Staffordshire WS7 0BG Tel: 01543 675711

VICARAGE COURT NURSING HOME 160 High Street, Chasetown, Burntwood, Staffordshire WS7 3XG Tel: 01543 685588

BRIAR HILL HOUSE 51 Attlee Crescent, Rugeley, Staffordshire WS15 1BP Tel: 01889 576622 OP PD YA CHASEVIEW NURSING HOME Water Street, Chase Terrace, Burntwood, Staffordshire WS7 1AW Tel: 01543 672666

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Visit www.carechoices.co.uk for further assistance with your search for care

Avery Healthcare | Care Homes Avery Healthcare homes provide the highest standards of residential, dementia and nursing care, with a clear focus on residents and their families being central to decisions about care and life within the community of the home. We have many years experience providing acclaimed care nurturing a sense of companionship and involvement in award winning homes, which continue to set the standard for luxury senior living. Our dedicated professional staff deliver respectful and dignified care, within a friendly and welcoming environment, along with a full and varied diary of daily activities, with well-being, friendship and fun at the heart of each home.

Hanford Court | Stoke-on-Trent

Tel. 01782 645140

Horse Fair | Rugeley

Tel. 01889 571980

Hempstalls Hall | Newcastle-under-Lyme

Tel. 01782 349320

Rowan Court | Newcastle-under-Lyme

Tel. 01782 622144

www.averyhealthcare.co.uk/care-homes/staffordshire

Newcastle under-Lyme care homes

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CARETECH COMMUNITY SERVICES LTD - 34 PORTHILL Bank 34-36 Porthill Bank, Porthill, Newcastle under-Lyme Staffordshire ST5 0AA Tel: 01782 612223 LDA CHESTERTON LODGE Loomer Road, Chesterton, Newcastle under-Lyme Staffordshire ST5 7LB Tel: 01782 562690 Advert page 58

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CHOICES HOUSING ASSOCIATION LTD - 5 GREENBROOK COURT St Michaels Road, Newcastle under-Lyme, Staffordshire ST5 9QB OP D PD LDA SI YA Tel: 01782 628190 CHOICES HOUSING ASSOCIATION LTD - 103 HEATH STREET Chesterton, Newcastle under-Lyme, Staffordshire ST5 7ND Tel: 01782 563259 OP PD LDA SI YA CHOICES HOUSING ASSOCIATION LTD - 43 HIGH STREET Ellesmere, Wolstanton, Newcastle under-Lyme, Staffordshire ST5 0ET OP LDA MH YA Tel: 01782 620155 CHOICES HOUSING ASSOCIATION LTD - 23 MOUNT PLEASANT Chesterton, Newcastle under-Lyme, Staffordshire ST5 7LQ Tel: 01782 565437 OP PD LDA SI YA CHOICES HOUSING ASSOCIATION LTD - 40 STAFFORD AVENUE Clayton, Newcastle under-Lyme, Staffordshire ST5 3BJ Tel: 01782 630375 OP LDA SI YA CHOICES HOUSING ASSOCIATION LTD - 10 WHITFIELD AVENUE Seabridge, Newcastle under-Lyme, Staffordshire ST5 2JH Tel: 01782 638291 LDA MH YA DODDLESPOOL HALL CARE HOME Main Road, Betley, Crewe, Cheshire CW3 9AE Tel: 01270 820700

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GROVE COURT 100 Lancaster Road, Newcastle under-Lyme, Staffordshire ST5 1DS Tel: 01782 628983 HEMPSTALLS HALL CARE HOME Hempstalls Lane, Newcastle under-Lyme, Staffordshire ST5 9NR Tel: 01782 349320 Advert page 50

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KINGSLEY REST HOME 7 Southlands Avenue, Wolstanton, Newcastle under-Lyme, Staffordshire ST5 8BZ Tel: 01782 626740 OP D PD MH SI YA LITTLE MEADOWS 1 Poplar Avenue, Cross Heath, Newcastle under-Lyme, Staffordshire ST5 9HR Tel: 01782 711669 D PD MH LIVING INDEPENDENTLY STAFFORDSHIRE BRIGHTON HOUSE CARE HOME Sneyd Terrace, Silverdale, Newcastle under-Lyme, Staffordshire ST5 6JT OP D PD YA Tel: 01782 717484 LODGE, THE Clayton Road, Newcastle under-Lyme, Staffordshire ST5 4AD OP PD LDA YA Tel: 01782 616961 LYME VALLEY HOUSE RESIDENTIAL CARE HOME 115 London Road, Newcastle under-Lyme, Staffordshire ST5 1ND Tel: 01782 633407 OP D PD MAPLES RESIDENTIAL HOME, THE First Avenue Porthill, Newcastle under-Lyme, Staffordshire ST5 8QX Tel: 01782 636129

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SAMUEL HOBSON HOUSE 20-22 Knutton Road, Wolstanton, Newcastle under-Lyme, Staffordshire ST5 0HU Tel: 01782 620011 OP D

FARMHOUSE RESIDENTIAL REST HOME Talke Road, Red Street, Newcastle under-Lyme, Staffordshire ST5 7AH Tel: 01782 566430 OP D PD LDA MH SI YA

STAFFORDSHIRE COUNTY COUNCIL - 114 DOUGLAS ROAD 114 Douglas Road, Newcastle under-Lyme, Staffordshire ST5 9BJ Tel: 01782 711041

FLORENCE HOUSE Porthill Bank, Porthill, Newcastle under-Lyme, Staffordshire ST5 0AE Tel: 01782 637354 OP D PD MH S

WOODLANDS, THE 20 Woodlands Avenue, Newcastle under-Lyme, Staffordshire ST5 8AZ Tel: 01782 622089

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Visit www.carechoices.co.uk for further assistance with your search for care

Newcastle under-Lyme care homes with nursing ABBEYWELL COURT Dragon Square, Newcastle, Staffordshire ST5 7HL Tel: 01782 561769 OP D MH YA BRADWELL HALL NURSING HOME Old Hall Drive, Bradwell, Newcastle under-Lyme, Staffordshire ST5 8RQ Tel: 01782 636935 OP D PD MH SI MADELEY MANOR CARE HOME Heighley, Castle Way, Madeley, Crewe, Cheshire CW3 9HJ Tel: 01782 750610 OP D PD MH YA

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SILVERDALE NURSING HOME Newcastle Street, Silverdale, Newcastle under-Lyme, Staffordshire ST5 6PQ Tel: 01782 717204 OP D ST QUENTIN SENIOR LIVING, RESIDENTIAL & NURSING HOMES Sandy Lane, Newcastle under-Lyme, Staffordshire ST5 0LZ Tel: 01782 617056 OP D PD SI

ROWAN COURT Silverdale Road, Newcastle under-Lyme, Staffordshire ST5 2TA Tel: 01782 622144 Advert page 50 OP D PD MH SI YA

South Staffordshire care homes 1 HOLENDENE WAY 1 Holendene Way, Wombourne, Wolverhampton, West Midlands WV5 8EP Tel: 01905 798247 LDA MH YA

FAIRMONT RESIDENTIAL LTD Botts Farm, Whittington Hall Lane, Kinver Stourbridge West Midlands DY7 6PN Tel: 01384 397402 LDA

ABELE VIEW RESIDENTIAL HOME Off Roman Road, Iverley, Stourbridge, West Midlands DY7 6PP Tel: 01384 390561

FIRS RESIDENTIAL HOME, THE Wodehouse Lane, Gospel End, Sedgley, West Midlands DY3 4AE Tel: 01902 677911

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ASHFIELD HOUSE Sugar Loaf Lane, Iverley, Kidderminster, Worcestershire DY10 3PB PD LDA MH SI Tel: 01562 701118

GREENWAY HOUSE RESIDENTIAL HOME 103 Springhill Lane, Lower Penn, Wolverhampton, Staffordshire WV4 4TW Tel: 01902 330777 OP D PD MH SI

BEARNETT HOUSE Stourbridge Road, Wolverhampton, West Midlands WV4 5NN Tel: 01902 895443

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PEGASUS HOUSE 17 Elder Grove, Wombourne, Wolverhampton, West Midlands WV5 0EN Tel: 01215 446611 OP PD LDA MH SI YA

BRICKBRIDGE HOUSE Tel: 98 Bridgnorth Road, Wombourne, Wolverhampton, West Midlands WV5 0AQ Tel: 01902 892619 PD LDA

SHRUBBERY REST HOME, THE 126 Wood Road, Codsall, Wolverhampton, West Midlands WV8 1DW Tel: 01902 844871 OP D PD MH

CATHERINE CARE LTD 38 Hilton Lane, Great Wyrley, Walsall, West Midlands WS6 6DS Tel: 01922 415888

SPRINGFIELD HOUSE RESIDENTIAL HOME Oaken Drive, Codsall, Wolverhampton, West Midlands WV8 2EE Tel: 01902 844143

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ESSINGTON MANOR CARE HOME 41 Road Lane, Essington, Wolverhampton, West Midlands WV11 2RG Tel: 01922 406596 OP D PD MH SI

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WILLOWS CARE HOME, THE 14 Wolverhampton Road, Codsall, Wolverhampton, West Midlands WV8 1PP Tel: 01902 842273 OP D PD YA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Staffordshire care homes with nursing EDGEVIEW NURSING HOME The Compa Comber Road, Kinver, Stourbridge, West Midlands DY7 6HT Tel: 01384 872804 D PD LDA MH

PRESTWOOD HOUSE Prestwood House, Wolverhampton Road, Prestwood Stourbridge, West Midlands DY7 5AL OP D PD Tel: 01384 877440

HIMLEY MILL NURSING HOME School Road, Himley, Dudley, West Midlands DY3 4LG Tel: 01902 324021 OP D PD YA

SPRINGFIELD HOUSE NURSING HOME Oaken Drive, Codsall, Wolverhampton, West Midlands WV8 2EE Tel: 01902 847272

HUNTERS LODGE CARE CENTRE, THE Hollybush Lane Oaken, Codsall, Wolverhampton, West Midlands WV8 2AT Tel: 01902 847575 OP D PD MH YA PERTON MANOR Wrottesley Park Road, Wolverhampton, West Midlands WV8 2HE Tel: 01902 843004 OP D PD MH SI YA PRESTWOOD COACH HOUSE Prestwood House, Wolverhampton Road, Prestwood Stourbridge, West Midlands DY7 5AL Tel: 01384 877440 OP D PD

Stafford care homes

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BURLEY HEIGHTS Seighford Lane, Aston by Doxey, Stafford, Staffordshire ST18 9LQ Tel: 01785 281715 PD LDA MH SI YA BUTTERHILL HOUSE Coppenhall Stafford, Staffordshire ST18 9BU Tel: 01785 780380 Advert page 55 COTTAGE, THE 20 Oulton Road, Stone, Staffordshire ST15 8DZ Tel: 01785 811918 GINGERCROFT RESIDENTIAL HOME Wharf Road, Gnosall, Stafford, Staffordshire ST20 0DB Tel: 01785 822142

ST ANTHONYâ&#x20AC;&#x2122;S - CARE HOME WITH NURSING PHYSICAL DISABILITIES Stourbridge Road, Wolverhampton, West Midlands WV4 5NQ Tel: 01902 893056 PD YA WOODFORD HOUSE The Green, Trysull, Wolverhampton, West Midlands WV5 7HW Tel: 01902 324264

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BEECHCROFT HOUSE RESIDENTIAL HOME St Johns Road, Rowley Park, Stafford, Staffordshire ST17 9BA Tel: 01785 251973 OP PD BROOKSIDE RESIDENTIAL HOME 159 Eccleshall Road, Stafford, Staffordshire ST16 Tel: 01785 240738

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GREENFIELD HOUSE Springfield Road, Stafford, Staffordshire ST13 6LQ Tel: 01538 385916 D PD LDA

HEATHFIELD HOUSE 318 Uttoxetter Road, Blythe Bridge, Stafford, Staffordshire ST11 9LY Tel: 01782 393909

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HILCOTE HALL Stone Road, Eccleshall, Stafford, Staffordshire ST21 6JX Tel: 01785 851296 OP D PD KAY SERA SERA 7 Willowbrook, Derrington, Stafford, Staffordshire ST18 9NN Tel: 01785 244684 OP LITTLE INGESTRE HOUSE Ingestre Park, Nr Great Haywood, Stafford, Staffordshire ST18 0RE Tel: 01889 270410

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LONGRIDGE CARE HOME LTD Levedale Road, Dunston, Stafford, Staffordshire ST18 9AL Tel: 01785 714119 OP PD MANOR HOUSE RESIDENTIAL HOME 37 Stafford Road, Stone, Staffordshire ST15 0HG Tel: 01785 812885

MEADOWFIELDS CARE HOME Pasturefields, Great Haywood, Stafford, Staffordshire ST18 0RD Tel: 01889 270565 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care

Stafford care homes continued

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MEWS, THE Stone Road, Eccleshall, Stafford, Staffordshire ST21 6JX Tel: 01785 851185 PD LDA YA

R M P CARE - 20 OULTON ROAD 20 Oulton Road, Stone, Staffordshire ST15 8DZ Tel: 01785 615486

MR & MRS P WILSON - 156 ECCLESHALL ROAD 156 Eccleshall Road, Stafford, Staffordshire ST16 1JA Tel: 01785 604222 LDA YA

R M P CARE - 49 VICTOR STREET 49 Victor Street, Stone, Staffordshire ST15 8HH Tel: 01785 615500 OP LDA YA

OLD POST OFFICE RESIDENTIAL HOME, THE Newport Road, Haughton, Stafford, Staffordshire ST18 9JH Tel: 01785 780817 OP D PD LDA MH SI YA

ROCKLEE RESIDENTIAL HOME LTD 341-343 Stone Road, Stafford, Staffordshire ST16 1LB Tel: 01785 607468

OLD RECTORY, THE Fradswell Lane, Fradswell, Stafford, Staffordshire ST18 0EY Tel: 01889 270236 OP D QUEENSWAY HOUSE Weston Road, Stafford, Staffordshire ST16 3TF Tel: 01785 226417

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ROSNA HOUSE 339 Stone Road Stafford Staffordshire ST16 1LB Tel: 01785 245696 OP MH YA SISTER DORA NURSING HOME Brocton Road, Milford, Stafford, Staffordshire ST17 0UH Tel: 01785 661024

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R M P CARE - 20 LONGTON ROAD 20 Longton Road, Stone, Staffordshire ST15 8DQ Tel: 01785 615505 LDA YA

STANDON HALL CARE HOME Standon, Near Eccleshall, Stafford, Staffordshire ST21 6RA Tel: 01782 791555

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R M P CARE - 21 LONGTON ROAD 21 Longton Road, Stone, Staffordshire ST15 8DQ Tel: 01785 615505 LDA YA

WILFORD HOUSE 47 Rowley Bank, Stafford, Staffordshire ST17 9BA Tel: 01785 258495

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R M P CARE - 1 ALEXANDRA STREET 1 Alexandra Street, Stone, Staffordshire ST15 8HL Tel: 01785 615510 LDA YA

Feel right at home with Hilderstone Hall Care Home

At Hilderstone Hall Care Home we pride ourselves on the independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and that they have comfort, security and the best quality of life.

If you would like a tour of our home or just need some friendly advice, please pop in or call us on:

Tel: 01889 861 843 Hall Lane, Hilderstone, Stone, ST15 8SQ

www.barchester.com

Nursing care • Residential care • Dementia care • Respite care and short breaks

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Butte

A superior Residential Care Home for the eldely offering secure comfort in a beautiful country setting v v v v v v v v v v v v v v v v v v

Caring for 28 eldlerly ladies and gentlemen Long or short stays including holidays and convalescence Professional staff providing 24-hour quality care Medical support from local physicians and district nurses Nurse call communication system fitted to all bedrooms Relaxed informal family atmosphere with unrestricted visiting Tradional home-cooked meals with varied menus Stair lifts provided for added comfort and safety Catering for diabetic and other special diets Supervised outings plus in-house entertainment Visiting hairdresser, chiropodist, dentist and optician Three communal lounges with wide bay windows Splendid Georgian-styled orangery - dining room South facing with magnificent views towards Cannock Chase The home lies within 10 minutes driving distance of Stafford and the M6

v v v

Respite care available - supporting carers in the community Call the Manager on 01785 780380 for any queries or informal/formal discussions regarding your relativeâ&#x20AC;&#x2122;s possible stay at our care home

Butterhill

Butterhill House V2.indd 1

Near Coppenhall

Stafford

ST18 9BU

28/07/2015 11:43

Stafford care homes with nursing HEYFIELDS NURSING HOME Heyfields, Tittensor Road, Tittensor, Staffordshire ST12 9HQ Tel: 01782 373584

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HILDERSTONE HALL Hilderstone, Nr Stone, Staffordshire ST15 8SQ OP D PD YA Tel: 01889 861843 Advert page 54 LIMEWOOD NURSING AND RESIDENTIAL HOME Limewood Avenue, Stafford ST16 3DF Tel: 01785 215678 OP D PD SI YA MANOR HOUSE NURSING HOME, THE Burton Manor Road, Hyde Lea, Stafford, Staffordshire ST18 9AT Tel: 01785 250600 MAPLE COURT NURSING HOME Rotherwood Drive, Rowley Park, Stafford, Staffordshire ST17 9AF Tel: 01785 245556 MAPLE LODGE (STAFFORD) Rotherwood Drive, Rowley Park, Stafford, Staffordshire ST17 9AF Tel: 01785 255259

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OULTON ABBEY RESIDENTIAL & NURSING HOME Oulton Abbey, Church Lane, Oulton, Staffordshire ST15 8UP Tel: 01785 814192 OP D PD

Staffordshire Moorlands care homes BEECH DENE RESIDENTIAL CARE HOME Westwood Road, Leek, Staffordshire ST13 8DL Tel: 01538 388087

ROWLEY HOUSE LTD 26 Rowley Avenue, Stafford, Staffordshire ST17 9AA OP PD Tel: 01785 255279 SISTER DORA NURSING HOME Brocton Road Milford Stafford, Staffordshire ST17 0UH OP D PD Tel: 01785 661024 ST JOSEPH’S CONVENT NURSING HOME Lichfield Road, Stafford, Staffordshire ST17 4LG Tel: 01785 251577

ST MARY’S NURSING HOME Magaret Street, Stone, Staffordshire ST15 8EJ Tel: 01785 813894

STANDON HALL CARE HOME (THE BEECHES) Standon, Near Eccleshall, Stafford, Staffordshire ST21 6RN Tel: 01782 791555 WESTON HOUSE Weston Road, Stafford, Staffordshire ST16 3TF Tel: 01785 228324 WHEATON ASTON CARE HOME Ivetsey Bank, Wheaton Aston, Stafford, Staffordshire ST19 9QT Tel: 01785 840423

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CHOICES HOUSING ASSOCIATION LTD - 20 DAIRY CLOSE 20 Dairy Close, Leek, Staffordshire ST13 6LT Tel: 01538 386762 D PD LDA MH SI YA CHOICES HOUSING ASSOCIATION LTD - 63 JUNCTION ROAD 63 Junction Road, Leek, Staffordshire ST13 5QN Tel: 01782 382542 OP LDA MH SI YA HILLESDEN HOUSE CARE HOME Mount Road, Leek, Staffordshire ST13 6NQ Tel: 01538 373397

ROSEVILLA NURSING HOME 148-150 Eccleshall Road, Stafford, Staffordshire ST16 1JA OP PD Tel: 01785 254760

LADYDALE CARE HOME 9 Fynney Street Leek Staffordshire ST13 5LF Tel: 01538 386442 OP PD LDA MH YA PINE MEADOWS CARE HOME Park Road, Leek, Staffordshire ST13 8XP Tel: 01538 392520 Advert page 45

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WALL HILL CARE HOME LTD Broad Street, Leek, Staffordshire ST13 5QA Tel: 01538 399807 OP D PD LDA MH

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Staffordshire Moorlands care homes with nursing ABBEY COURT CARE HOME - LEEK Buxton Road, Leek, Staffordshire ST13 6NF Tel: 01538 386523

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AUTUMN HOUSE NURSING HOME 37 Stafford Road, Stone, Staffordshire ST15 0HG Tel: 01785 812885

Stoke-on-Trent care homes

Advertisers are highlighted

ERNVALE HOUSE CARE CENTRE Station Road, Cheddleton, Leek, Staffordshire ST13 7EE Tel: 01538 360260 OP D PD MH SI YA PINE MEADOWS CARE HOME Park Road Leek, Staffordshire ST13 8XP Tel: 01538 392520 Advert page 45

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ABBOTS HOUSE 103 Abbots Road, Abbey Hulton, Stoke-on-Trent ST2 8DU Tel: 01782 234888 OP D

CAMBIAN - TRENT VALLEY ROAD 121 Trent Valley Road, Stoke-on-Trent ST4 5HN Tel: 01782 410280 LDA MH YA

AGNES AND ARTHUR Moorland View, Bradeley, Stoke-on-Trent ST6 7NG Tel: 01782 657583 OP D PD MH SI

CAMBRIAN, THE Cambrian Way, Bucknall, Stoke-on-Trent ST2 8PQ Tel: 01782 214444 OP D PD LDA MH SI YA

ALDER GRANGE 51 Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent Staffordshire ST11 9HL Tel: 01782 393581 Advert page 60 OP

CAULDON PLACE 1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG Tel: 01782 275760 OP LDA

ALISON HOUSE CARE HOME LTD 7 Newton Street, Basford, Stoke-on-Trent ST4 6JN Tel: 01782 632698 OP D PD MH SI ASHVIEW HOUSE RESIDENTIAL CARE HOME Aynsleys Drive, Blythe Bridge, Stoke-on-Trent ST11 9HJ Tel: 01782 398919 OP D PD SI BEECHES, THE 665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ Tel: 01782 310649

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BLACKLAKE LODGE RESIDENTIAL HOME Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS Tel: 01782 388881 OP D PD BLURTON ROAD 134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG Tel: 01782 336357 LDA YA BROADMEADOW COURT London Road, Chesterton, Stoke-on-Trent, Staffordshire ST5 7JG Tel: 01782 561398

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CEDARS, THE 2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ Tel: 01782 269739 LDA MH CEDARS, THE 73 Berwick Road, Holden Bridge, Stoke-on-Trent ST1 6EJ Tel: 01782 216570 Advert page 58 OP D CHILTERN RETIREMENT HOME 23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN Tel: 01782 711186 OP D CHIMES RESIDENTIAL HOME, THE 6 St Christophers Avenue, Penkhull, Stoke-on-Trent ST4 5NA Tel: 01782 744944 OP D PD MH SI CHOICES HOUSING ASSOCIATION LTD - 150 COMMUNITY DRIVE Smallthorne, Stoke-on-Trent ST6 1QF Tel: 01782 839349 OP PD LDA MH SI YA CHOICES HOUSING ASSOCIATION LTD - 2 COWLEY WAY Bentilee, Stoke-on-Trent ST2 0RB Tel: 01782 596047 OP LDA SI YA

BURLEIGH HOUSE Leek Road, Stoke-on-Trent, Staffordshire ST10 1WB Tel: 01782 550920 OP D PD MH

CHOICES HOUSING ASSOCIATION LTD - 535 HIGH LANE Stanfields, Stoke-on-Trent ST6 7EP Tel: 01782 862134 OP D PD LDA MH YA

CAMBIAN - EVERSLEY HOUSE 103 Upper Normacot Road, Longton, Stoke-on-Trent ST3 4QG Tel: 01782 410280

CHOICES HOUSING ASSOCIATION LTD - 60 HOLDCROFT ROAD Bucknall, Stoke-on-Trent ST2 8JL Tel: 01782 570323 OP D PD LDA MH YA

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Visit www.carechoices.co.uk for further assistance with your search for care

Ideal Care Homes in Stoke-on-Trent

Ideal Carehomes offer the highest quality of personalised care in a contemporary and relaxed setting. Our professional highly trained staff are dedicated carers who take the time to listen and get to know our residents enabling them to provide individualised care. Our Stoke-on-Trent homes offer: • Residential and Dementia Care • Highly trained carers • State-of-the-art bedrooms equipped with en-suite facilities including showers • Flat screen TV, DVD player, mini fridge, telephone point and Wi-Fi in all bedrooms • Dining room, TV lounge and quiet lounge facilities • Contemporary on-site hairdressing facilities

Maple Tree Court - Opening August 2015 Quality Residential and Dementia Care in Kidsgrove

For more information simply contact a member of our friendly team on:

Chesterton Lodge Maple Tree Court, 140 Gloucester Road, Kidsgrove, Stoke-on-Trent, ST7 1EL

01782 770 700

Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB

01782 562 690 Park Hall Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS

01782 406 920 The Cedars

idealcarehomes.co.uk

73 Berwick Road, Holden Bridge Stoke-on-Trent ST1 6ER

01782 216 570

Stoke-on-Trent care homes continued

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CHOICES HOUSING ASSOCIATION LTD - 17 NORTON AVENUE Stanfields, Stoke-on-Trent ST6 7ER Tel: 01782 819870 OP PD LDA SI YA CHOICES HOUSING ASSOCIATION LTD - 4 WEST STREET Biddulph, Stoke-on-Trent, Staffordshire ST8 6HL Tel: 01782 514141 OP PD LDA YA CHOICES HOUSING ASSOCIATION LTD - 1 WILLIAM STREET Fenton, Stoke-on-Trent ST4 2JG Tel: 01782 746361 OP PD LDA MH YA CHOICES HOUSING ASSOCIATION LTD - 63 HOVERINGHAM DRIVE Berry Hill, Stoke-on-Trent ST2 9PS Tel: 01782 201766 OP PD LDA MH SI YA CLAYBOURNE Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA Tel: 01782 790500

FERNLEA 114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF Tel: 01782 342822 OP PD LDA SI YA FIELDWAY RESIDENTIAL HOME 5 Fieldway, Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent, Staffordshire ST11 9HS Tel: 01782 388332 OP D PD MH SI FOUR SEASONS 77 The Wood, Meir, Stoke-on-Trent ST3 6HR Tel: 01782 336670

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GOLDENDALE HOUSE 45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ Tel: 01782 861308

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GORSEFIELD RESIDENTIAL HOME 306 High Lane, Burslem, Stoke-on-Trent ST6 7EA Tel: 01782 577237

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GRACELAND CARE LTD 11 Clewlow Place, Adderley Green, Stoke-on-Trent ST3 5DA Tel: 01782 593743 LDA

COLLINSON COURT 56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA Tel: 01782 658156 LDA MH YA

HANFORD COURT CARE HOME Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN Tel: 01782 645140 Advert page 50 OP D PD

CREATIVE SUPPORT - ROBERT HEATH STREET Robert Heath Street, Smallthorne, Stoke-on-Trent ST6 1LH Tel: 01782 834064 MH

HANFORD MANOR 85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD Tel: 01782 642144

DACRE HOUSE 38 Church Lane, Stoke-on-Trent ST4 4QB Tel: 01743 465299

HAVERSHAM HOUSE LTD Longton Road, Trentham, Stoke-on-Trent ST4 8JD Tel: 01782 643676 OP D MH

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DAVLYN HOUSE 41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL Tel: 01782 512269 OP D DERWENT HOUSE 206-208 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 599844

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HEATHCOTES (BLYTHE BRIDGE) Southlands Aynsleys Drive, Blythe Bridge, Stoke-on-Trent Staffordshire ST11 9LR Tel: 01782 398372 LDA MH HIGH CROSS HOUSE 93 Blurton Road, Stoke-on-Trent ST3 2BS Tel: 01782 594696

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DRESDEN HOUSE LTD 81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE Tel: 01782 343477 OP D PD MH

HILLSWOOD LODGE 9 The Close, Endon, Stoke-on-Trent, Staffordshire ST9 9JH Tel: 01782 504637 OP D

ELDON HOUSE CARE SERVICES 69 Ricardo Street, Stoke-on-Trent, Staffordshire ST3 4EX Tel: 01782 326620 OP D

HILTON HOUSE Hilton Road, Stoke-on-Trent ST4 6QZ Tel: 01782 861308

ELIZABETH HOUSE Sandy Hill, Werrington, Stoke-on-Trent, Staffordshire ST9 0ET Tel: 01782 304088

HOLLIES, THE 9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF Tel: 01782 205064 PD LDA MH

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ELM HOUSE 201 Waterloo Road, Cobridge, Stoke-on-Trent ST6 2HS Tel: 01782 201837 PD LDA MH SI

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HOLLINS RESIDENTIAL CARE HOME, THE 260 Congleton Road, Butt-Lane, Talke, Stoke-on-Trent, Staffordshire ST7 1LW Tel: 01782 779211 LDA

Visit www.carechoices.co.uk for further assistance with your search for care

LARKINS

CARE HOMES

Larkins

We are a family-run business who cares deeply about the quality of care we provide We have been successfully operating for 15 years We support adults with learning difficulties and associated conditions between 18-55 years of age We always put the individual first

Alder Grange

6 bed extension opening Oct 2015 Alder Grange has been operating as a residential care home for in excess of 20 years. It was taken over by Eungella Care Ltd in April 2007. We offer long and short stay residential care for adults. We are committed to the delivery of the highest standards of individualised care, ensuring that the needs of your love ones are met at all times. Telephone and Fax: 01782 393581 E-mail: info@eungellacare.com www.aldergrange.co.uk Eungella Care Ltd, Alder Grange, 51 Adamthwaite Drive, Blythe Bridge, Stoke On Trent, ST11 9HL

Tel: 01782-504457 Mobile: 07944 038151

The Larkins, Hill Top, Brown Edge, Staffordshire, ST6 8TX

Orsett House Exclusive Retirement Home Specialists in caring for people with Dementia l l l l

Registered to care for the frail elderly l Long & short stay, respite care Genuinely caring, highly experienced staff l Beautiful enclosed garden Single & companion rooms - all en suite l Pets welcome Wide range of facilities and activities

Call us on 01782 898907 for more information Station Road, Barlaston, Staffordshire ST12 9DQ

www.orsetthouse.co.uk

l Excellent reputation since we were established in 1992 Set in beautiful countryside yet still convenient for Stoke, Leek & Cheadle l Purpose built home, all rooms are single, en-suite & ground floor

“Quality Care, Quality Home... Quality of life” Call 01782 55 11 44

www.wetleymanor.co.uk

Email - wetleymanor@btinternet.com Abbey Road (off Leek Road A520), Wetley Rocks, Stoke on Trent, ST9 0AS

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stoke-on-Trent care homes continued

Advertisers are highlighted

HOLLY LODGE RESIDENTIAL HOME LTD Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW Tel: 01782 303952 OP D PD MH SI YA

NEW LODGE 971 Lightwood Road, Longton, Stoke-on-Trent ST3 7NE Tel: 01782 388370 LDA

IONA 104 Well Street, Biddulph, Stoke-on-Trent, Staffordshire ST8 6EZ Tel: 01782 523396

OLCOTE 142 High Lane, Burslem, Stoke-on-Trent ST6 7BT Tel: 01782 766204

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JASMINE 125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL Tel: 01707 601800 LDA MH

OLD VICARAGE RESIDENTIAL HOME, THE Vicarage Road, Tean, Stoke-on-Trent, Staffordshire ST10 4LE Tel: 01538 723441 OP D PD

KESWICK HOUSE 210-212 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 336656 PD LDA

ORSETT HOUSE RETIREMENT HOME Station Road, Barlaston, Stoke-on-Trent, Staffordshire ST12 9DQ Tel: 01782 898907 Advert page 60

LARKINS, THE Hill Top, Brown Edge, Stoke-on-Trent, Staffordshire ST6 8TX LDA Tel: 01782 504457 Advert page 60

PARK HALL Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS Tel: 01782 406920 Advert page 58

LIGHTWOOD ROAD, 216 Dresden, Stoke-on-Trent ST3 4JZ Tel: 01782 598422

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LIMES, THE Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP Tel: 01782 844855

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LINDLY HOUSE CARE HOME 241 Longton Road, Trentham, Stoke-on-Trent ST4 8DQ Tel: 01782 657541 OP D MARROW HOUSE Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ Tel: 01782 234903

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MEADOWS, THE Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ Tel: 01782 234750 OP D PD MH MILL HAYES RESIDENTIAL HOME 72 Mill Hayes Road, Knypersley, Stoke-on-Trent ST8 7PS Tel: 01782 519047 OP D MIMOSA 4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT Tel: 01782 280838 MR R JEFFRIES T/A ALLAN HOUSE LTD Allan House, 53 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent, Staffordshire ST11 9JG Tel: 01782 397018

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MR R JEFFRIES T/A OAKLEA HOUSE LTD Oaklea House, Stone Road, Tittensor, Stoke-on-Trent Staffordshire ST12 9HE Tel: 01782 373236 OP LDA

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PAUL CLARKE HOME Chatterley House, Chatterley Road, Tunstall, Stoke-on-Trent ST6 4PX Tel: 01782 834354 D PD LDA MH SI PEACOCK HAY Peacock Hay Road, Talke, Stoke-on-Trent, Staffordshire ST7 1UN Tel: 01782 786918

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POPLARS 123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL Tel: 01782 209410 LDA MH POPLARS, THE Alsagers Bank, Bank, Stoke-on-Trent, Staffordshire ST7 8BA Tel: 01782 721515 OP D PD MH RAVENSWOOD CARE HOME 15 The Avenue, Kidsgrove, Stoke-on-Trent, Staffordshire ST7 1AQ Tel: 01782 783124 REGENT ROAD 41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT Tel: 01782 263720 RIVERVIEW RESIDENTIAL HOME 1 Heyfields Cottages, Tittensor Road, Tittensor, Stoke-on-Trent, Staffordshire ST12 9HG Tel: 01782 374451 ROSEWOOD, THE 202a Bagnall Road, Stoke-on-Trent ST2 7NE Tel: 01782 538496

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Visit www.carechoices.co.uk for further assistance with your search for care

Stoke-on-Trent care homes continued

Advertisers are highlighted

ROUGHCOTE HALL FARM Roughcote Hall Lane, Caverswall, Stoke-on-Trent, Staffordshire ST11 9ET Tel: 01782 397440

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ROYAL MENCAP SOCIETY - 30 FOSTER COURT 30 Foster Court, Longton Hall Road, Blurton, Stoke-on-Trent ST3 2HF Tel: 01782 593467

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ROYAL MENCAP SOCIETY - 55 DRUBBERY LANE 55 Drubbery Lane, Blurton, Stoke-on-Trent ST3 4BH Tel: 01782 311324 LDA RUTLAND HOUSE Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN Tel: 01782 263104 LDA YA RYDAL HOUSE 6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ Tel: 01782 330854 LDA SHAMU 126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY Tel: 01782 284520 LDA MH SPRATSLADE HOUSE CARE HOME Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA Tel: 01782 311531 ST MICHAELS Hewitt Street, Chell, Stoke-on-Trent ST8 6JX Tel: 01782 233201

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STRATHMORE HOUSE 27 Queens Park Avenue, Dresden, Stoke-on-Trent ST3 4AU Tel: 01782 595947 LDA YA TALL OAKS CARE HOME Charles Street, Biddulph, Stoke-on-Trent, Staffordshire ST8 6JB Tel: 01782 518055 Advert page 45

TRENTSIDE MANOR CARE HOME Endon Road, Norton Green, Stoke-on-Trent ST6 8PA Tel: 01782 535402

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VILLAS, THE 8 The Villas, West End, Stoke-on-Trent ST4 5AH Tel: 01782 847947

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WESTON HOUSE 344 Weston Road, Weston Coyney, Stoke-on-Trent ST3 6HD Tel: 01782 343818

WESTON ROAD, 202 202 Weston Road, Meir, Stoke-on-Trent ST3 6EE Tel: 01782 342123 PD LDA SI WESTON ROAD, 209 209 Weston Road, Meir, Stoke-on-Trent ST3 6AT Tel: 01782 596056 D PD LDA SI WETLEY MANOR CARE HOME Abbey Road, Wetley Rocks, Stoke-on-Trent, Staffordshire ST9 0AS Tel: 01782 551144 Advert page 60 OP D PD MH WILBRAHAM HOUSE Church Street, Audley, Stoke-on-Trent, Staffordshire ST7 8DE Tel: 01782 720729

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WILLOWS CARE HOME, THE 90 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent Staffordshire ST11 9JG Tel: 01782 399411 OP D MH

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Stoke-on-Trent care homes with nursing ACRES NOOK Boathorse Road, Kidsgrove, Stoke-on-Trent, Staffordshire ST7 4JA Tel: 01782 773774

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AMBERLEY HOUSE CARE HOME - STOKE-ON-TRENT 358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS Tel: 01782 331200 OP D YA

ASH HALL NURSING HOME Ash Bank Road, Werrington, Stoke-on-Trent, Staffordshire ST2 9DX Tel: 01782 302215 OP D PD MH SI BEECH LODGE NURSING HOME Rakeway Road, Cheadle, Stoke-on-Trent, Staffordshire ST10 1RA Tel: 01538 753676

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stoke-on-Trent care homes with nursing continued BRINDLEY COURT Station Road, Longport, Stoke-on-Trent ST6 4ND Tel: 01782 828410

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CHOICES HOUSING ASSOCIATION LTD 60 HOLDCROFT ROAD Bucknall, Stoke-on-Trent ST2 8JL Tel: 01782 570323 OP D PD LDA MH YA CHURCH TERRACE NURSING HOME Church Terrace Care Home with Nursing, 18 The Terrace, Cheadle, Stoke-on-Trent, Staffordshire ST10 1PA Tel: 01538 750736 OP D MH YA CREATIVE SUPPORT - LEONORA STREET 20 Leonora Street, Burslem, Stoke-on-Trent ST6 3BS Tel: 01782 817655

DAISY BANK NURSING HOME Leek Road, Cheadle, Stoke-on-Trent, Staffordshire ST10 1JE Tel: 01538 750439 OP D PD GOLDENHILL NURSING HOME Heathside Lane, Goldenhill, Stoke-on-Trent, Staffordshire ST6 5QS Tel: 01782 771911

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GUARDIAN CARE CENTRE Longton Road, Trentham, Stoke-on-Trent ST4 8FF Tel: 01782 644800 Advert page 60 OP D PD MH YA HAREWOOD PARK Leek Road, Cheadle, Stoke-on-Trent, Staffordshire ST10 2EE Tel: 01538 756942

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HEATHSIDE HOUSE Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Tel: 01782 771911 OP D HILLTOP MANOR CARE HOME High Lane, Chell, Stoke-on-Trent ST6 6JN Tel: 01782 828480 Advert page 45

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LAWTON RISE CARE HOME Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Tel: 01782 773000 OP D NEW MILTON NURSING HOME Rear 1841, Leek Road, Milton, Stoke-on-Trent ST2 7AD Tel: 01782 542573 OP D NEW PARK HOUSE Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN Tel: 01782 657664 OP D PD SI

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NEWFORD NURSING HOME Newford Crescent, Milton, Stoke-on-Trent ST2 7EQ Tel: 01782 545547 OP PD OLD VICARAGE NURSING HOME, THE 751-753 High Street, Stoke-on-Trent ST6 5RD Tel: 01782 785577 PARK LANE Park Lane, Knypersley, Stoke-on-Trent, Staffordshire ST8 7BG Tel: 01782 522061

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RICHMOND MEWS 5 Richmond Terrace, Shelton, Stoke-on-Trent ST1 4ND Tel: 01782 222311 ROCK COTTAGE CARE SERVICES Breach Road, Brown Edge, Stoke-on-Trent, Staffordshire ST6 8TR Tel: 01782 503120

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SCOTIA HEIGHTS Scotia Road, Stoke-on-Trent ST6 4HA Tel: 01782 829100 SPRINGBANK NURSING HOME Mill Hayes Road, Knypersley, Stoke-on-Trent, Staffordshire ST8 7PS Tel: 01782 516889

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STADIUM COURT RESIDENTIAL AND NURSING HOME Greyhound Way, Stoke-on-Trent ST6 3LL Tel: 01782 207979 OP D TALL OAKS CARE HOME Charles Street, Biddulph, Stoke-on-Trent, Staffordshire ST8 6JB Tel: 01782 518055 Advert page 45

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WEDGEWOOD UNIT Greyhound Way, Stoke-on-Trent ST6 3LL Tel: 0300 365 0337

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WESTCROFT NURSING HOME LTD 5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ Tel: 01782 284611 OP D PD WESTFIELD LODGE Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST3 6ES Tel: 01782 336777 Advert page 45

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Visit www.carechoices.co.uk for further assistance with your search for care

Tamworth care homes BONEHILL LODGE 62 Park Lane, Bonehill, Tamworth, Staffordshire B78 3HZ Tel: 01827 259 674 OP D PD SI DOVER COTTAGE REST HOME Dover Farm Close, Stoneydelph, Tamworth, Staffordshire B77 4AP Tel: 01827 331116

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EVERGREEN HOUSE RESIDENTIAL HOME Lichfield Road, Tamworth, Staffordshire B79 7SF Tel: 01827 50675 OP D PD

ST IVES CLOSE 2-4 St Ives Close, Leyfields, Tamworth, Staffordshire B79 8HL Tel: 01827 68517 STANDON HOUSE 12 Ashby Road, Tamworth, Staffordshire B79 8AG Tel: 01827 69952

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TNP HOMECARE (UK) LTD TNP House, 15 Comberford Road, Tamworth, Staffordshire B79 8PB OP D PD MH SI Tel: 01827 316177

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WALSINGHAM - 18-20 RICHMOND CLOSE WHAT IF MUM DOESN’T AGREE? Walsingham, Tamworth, MEADOWYRTHE LANE HOUSE RESIDENTIAL CARE HOME 265 Lichfield Road, Tamworth, Staffordshire B79 7SF OP D PD SI Tel: 01827 314806

Staffordshire B79 7QS Comberford Road, Tamworth, Staffordshire B79 8 311991 LDA YA OP D PD MHWEBSITE Tel: 01827 66606 SI Tel: 01827 WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT SPRING TREE REST HOME 433 Watling Street, Two Gates, Tamworth, Staffordshire B77 1EL Tel: 01827 251634

Tamworth care homes with nursing HAUNTON HALL Haunton Hall, Haunton, Tamworth, Staffordshire B79 9HW Tel: 01827 373631 OP D

WILNECOTE REST HOME Hockley Road, Wilnecote, Tamworth, Staffordshire B77 5EA Tel: 01827 262582

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PARK FARM LODGE Park Farm Road, Tamworth, Staffordshire B77 1DX Tel: 01827 280533 Advert page 45 OP D PD

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? SUNNINGDALE NURSING HOME HOW WILL I KNOW WHICH TO CHOOSE? 87 Upper Gungate, Tamworth, HOW WILL I KNOW WHICH TO CHOOSE? Staffordshire B79 8AX WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? Tel: 01827 69900 0800 389 2077 MARMION NURSING HOME 17 Stretton Street, Glascote,FOR Tamworth, CALL CARE SELECT MORE INFORMATION: Staffordshire B77 2BH Tel: 01827 67953 MH

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VISIT NEW CARE SELECT WEBSITE VISIT THE THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Index - Home care providers

Advertisers are in bold

Bluebird Care (South Staffs)

Falcon Carers

Advance Healthcare (UK) Ltd 20

Bluebird Care (Stafford)

First Call Homecare

Forever There

Freedom Support Ltd

Adlington House - Wolstanton 20 Advance Support Staffordshire 20 Affinity Homecare

Age UK - Stafford & District Care Services 20 Age UK South Staffordshire (Penkridge Resource Centre) 20

Bluebird Care (Stoke-on-Trent)

Brighter Days Staffordshire Ltd 21

Golden Years Ltd

Care Plus

Grafton Road

Grocott Centre Ltd, The at Heron Cross House

Care Promise Ltd

Allied Healthcare - Cannock

Allied Healthcare Stafford

CareTech Community Services Hanley DCA 21

AMG Nursing and Care Services - Burton 20 AMG Nursing and Care Services - Stafford & Stoke-on-Trent 20

Care UK Learning Disabilities Services Ltd - Staffordshire 21 Caring Hands

Castlerock Recruitment Group Ltd Stoke

Catherine Care Ltd

AMG Nursing and Care Services - Wolverhampton 20

Choices HousIng Association 21 Choose Your Care

Ana Nursing & Care Services

Angel Care Tamworth Ltd

Creative Support - Rowan Village

Angel Homecaring

Apex Health + Social Care - Staffordshire

Creative Support Stoke-on-Trent (Learning Disabilities) 21

Crossroads Care Staffordshire 21

Apollo Home Healthcare Ltd

CSPC Healthcare Ltd

Applewood Support Ltd

AR1 Homecare Ltd

Custom Care (Stoke)

Archangel Home Care - Staffordshire Branch

B&H Care Ltd

Bluebird Care

Bluebird Care (East Staffs & South Derbyshire) 20 Bluebird Care (East Staffs & South Derbyshire) Uttoxeter Branch 20 Bluebird Care (Mid Staffs)

Always Home Care

Glory Comfort Care Ltd

Care Homes Stoke Ltd

Agincare UK Newcastle under-Lyme

Allied Healthcare Wombourne 20

21 21

Haven Care & Support Ltd

Hayes, The

HaywardCare Ltd

Healthcare at Home Clinical Skills Centre

Helping Angels Ltd

Hill Lodge 1

Home Instead Senior Care - Burton on Trent - Cannock - Stone - Sutton Coldfield

22 22 22 22

Home Instead Senior Care - Leek & Moorlands

Homestay Care Ltd

Homestead Care Ltd, The

Home Support Staffordshire 22

Daycare Domiciliary Services 21

Horninglow Bungalows

Housing & Care 21 - Cannock

Dimensions Stoke Domiciliary Care Office

Diverse HS Care Services Ltd

Housing & Care 2 - Highwood Court

Diversity Care - 6A Market Street

Housing & Care 21 - Summer Field Court

Domiciliary Care Agency

Human Support Group Ltd - Stoke-on-Trent

Embrace Quality Care Ltd

Essential Health Ltd

Independent Support

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued J

Jump 2 Independence Ltd

Advertisers are in bold

Mencap - Staffordshire Domiciliary Care Agency 23 Mill Rise

Moorlands Home Link

Kare Plus North Staffs

Morecare at Home

Kare Plus Stafford

MSC Home Care Ltd

Kind Hearts Care & Support

Kinver Care

Lifeways Community Care (Stoke & cheshire)

Linfield Care Ltd - 37a-38a Eastgate Street

Linkage Community Trust - 168 Wetmore Road

Living Independently Staffordshire - Cannock 23 Living Independently Staffordshire - East Staffs 23 Living Independently Staffordshire - Lichfield & Tamworth 23 Living Independently Staffordshire - Moorlands 23

Sevacare - Stoke-on-Trent

Sevacare - Tamworth

Silver Tree Home Support Community Interest Company 24 Smart Care Plus Ltd

SRS Care

St Brides

Nurse Plus and Carer Plus UK Ltd 24

St Giles Care Agency Ltd

Nurses Cottage

Stafford and Surrounds Support at Home

Staffordshire

Staffordshire and Stoke-on-Trent Partnership NHS Trust - HQ

Nelson House

24 24

Pasand Care Services Ltd T/A Home Instead Senior Care 24 Poppins Home Care Services Office

Prestige Nursing + Care

Standon Gardens Domiciliary 25 Services

Prestige Nursing Staffordshire 24

Stavian Ltd

Supporting You in the West Midlands 25

Quality Care (Staffordshire) Ltd 24

Sydney Works

Living Independently Staffordshire - Newcastle 23

Radfield Homecare - Staffordshire

Living Independently Staffordshire - South Staffordshire 23

RADIS Community Care (Burton on Trent)

Living Independently Staffordshire - Stafford 23

RADIS Community Care (Jubilee Court)

LSC NursIng & Domiciliary Care Services Ltd 23

RADIS Community Care (Stafford)

RADIS Community Care (Stoke-on-Trent)

24 24

W Walsingham - 18-20 Richmond Close

West Midlands Domiciliary Care Branch

Wisdom Healthcare Ltd

Tailored Care Ltd

Tamworth Home Care Ltd

Tender Lasting Care Services Ltd

True Colours Care

Two Hoots

V Voyage (DCA) North

Marlborough Road

Meadows, The

RADIS Community Care (Tamworth)

Meadows Community Care, The

RADIS Community Care (West End Village)

Mears Care - Burton on Trent

Rapid Response Medical HQ

Mears Care - Stoke

Rose Care

Mears Nurseplus (Burton on Trent)

Mediline Nurses and Carers Lichfield branch

Sanderson House

Selborne Care Ltd

Yes4Care

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Care homes/care homes with nursing

Advertisers are in bold

Carden Bank Rest Home

Care Services (UK) Ltd - 20 Talbot Street

Care Services (UK) Ltd - 37 Wolseley Road

1 Holendene Way

92 North Street

182 Ashby Road

183 Ashby Road

Barton House Nursing Home 45

195 Ashby Road

Bearnett House

48 Burton Road

50 Burton Road

Bearwood House Residential Care Home

CareTech Community Services Ltd - 34 Porthill 51

Catherine Care Ltd

46 Derby Road

235 Rugeley Road

Beatrice Court and Citygate Lodge Home

Beechcroft House Residential Home

Beech Dene Residential Care Home Beeches, The

A Abacus Quality Care Ltd T/A Abacus Care Home

Abbey Court Care Home - Leek

Barrowhill Hall

Barton Cottage

Chiltern Retirement Home

Beechfields Nursing Home Ltd 49

Chimes Residential Home, The 57

Beech Lodge Nursing Home

Choices Housing Association Ltd - 150 Community Drive 57

Choices Housing Association Ltd - 2 Cowley way 57

Abbots House

Blurton Road

Abele View Residential Home 52

Bonehill Lodge

Acres Nook

Bracken House

Bradwell Hall Nursing Home

Alison House Care Home Ltd Alma Court Care Centre

Branston Court Nursing Home 47 Briar Hill House

Brickbridge House

Brindley Court

Broadmeadow Court

Brookside Residential Home

Burleigh House

Burley Heights

Amber House Residential Home Ltd

Amberley House Care Home - Stoke-on-Trent

Ashcroft Hollow Care Home

Ashfield House

Burton, Bridge and Trent Court Care Centre 47

Ash Hall Nursing Home

Butterhill House

Ashview House Residential Care Home

Aston Court Nursing and Residential Home 49 Autumn House Nursing Home 57

Charlotte James Nursing Home 47 51

Chesterton Lodge

Abbeywell Court

Alder Grange

Cedars, The

Blacklake Lodge Residential Home

Agnes and Arthur

Cauldon Place

Chaseview Nursing Home

Abbey Court Nursing Home - Cannock

44, 52

Cambian - Eversley House

Cambian - Trent Valley Road 57 Cambrian, The

Choices Housing Association Ltd - 20 Dairy Close 56 Choices Housing Association Ltd - 5 Greenbrook Court 51 Choices Housing Association Ltd - 103 Heath Street 51 Choices Housing Association Ltd - 535 High Lane 57 Choices Housing Association Ltd - 43 High Street 51 Choices Housing Association Ltd - 60 Holdcroft Road 57, 63 Choices Housing Association Ltd - 63 Hoveringham Drive 59 Choices Housing Association Ltd - 63 Junction Road 56 Choices Housing Association Ltd - 23 Mount Pleasant 51 Choices Housing Association Ltd - 17 Norton Avenue 59 Choices Housing Association Ltd - 40 Stafford Avenue 51

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes/care homes with nursing continued Choices Housing Association Ltd - 4 West Street 59 Choices Housing Association Ltd - 1 William Street 59

Eversley Rest Home

Advertisers are in bold

Haunton Hall

Haversham House Ltd

Hawksyard Priory Nursing Home 49

Fairmont Residential Ltd

Far Fillimore Rest Home

Church Terrace Nursing Home 63

Farmhouse Residential Rest Home

Claybourne

Fauld House Nursing Home

Coach House, The

Fernlea

Collinson Court

Fieldway Residential Home

Conifers Nursing Home

Firs Residential Home, The

Florence House

Footherley Hall

Hermitage Charity Care Trust, The

Four Seasons

Heyfields Nursing Home

Choices Housing Association Ltd - 10 Whitfield Avenue 51

Copperdown Residential Care 44 Home Cottage, The

Creative Support - Leonora Street

Creative Support - Robert Heath Street

Croft Nursing Home

Hawthorn House

Heartlands Care Ltd T/A Lanrick House

Heathcotes (Blythe Bridge)

Heathers Nursing Home, The 44, 45 Heathfield House

Heathside House

Hempstalls Hall Care Home 51

Highbarrow Residential Home 46

Gingercroft Residential Home 53

High Cross House

Goldendale House

Highfield Court

Goldenhill Nursing Home

Highfield Hall

Gorsefield Residential Home

Hilcote Hall

Hilderstone Hall

Hill Lodge 1

Hill Lodge 2

Hillesden House Care Home

Hillfield House

Dacre House

Graceland Care Ltd

Daisy Bank Nursing Home

Darwin Court Care Centre

Grangemoor House Nursing Home

Davlyn house

Derwent House

Grange Residential Care Home, The

Doddlespool Hall Care Home

Great Wyrley Community Support Unit

Hillingdon House

Dove House Care Home 46, 47

Greenfield House

Hillswood Lodge

Dover Cottage Rest Home

Hilltop Manor Care Home

Dresden House Ltd

Greenway House Residential Home

Hilton House

Grove Court

Himley Mill Nursing Home

Guardian Care Centre

Hoar Cross Nursing Home

Hob Meadow

Hollies, The

Hollins Residential Care Home, The

Holly Lodge Residential Home Ltd

Hornegarth House Care Home

E Edgeview Nursing Home

Eldon House Care Services

Elizabeth House

Elm House

Ernvale House Care Centre

Essington Manor Care Home 52 Evergreen House Residential Home

H Hammerwich Hall Residential and Nursing Home

Hanford Court Care Home

Hanford Manor

Harewood Park

Hathaway House

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Care homes/care homes with nursing continued Horse Fair Care Home

Hunters Lodge Care Centre, The 53

I Iona

J James Court Residential Care Home

Jasmine

Living Independently Staffordshire - Brighton House Care Home 51

Mrs Valerie Bullman - 18 Leafdown Close

Lodge Nursing Home, The

Lodge, The

Longridge Care Home Ltd

Needwood House Nursing Homes

Loughton Court

Nethermoor House

Lyme Valley House Residential Care Home

Newford Nursing Home

New Lodge

New Milton Nursing Home

New Park House

M Madeley Manor Care Home

52 56

Kay Sera Sera

Keswick House

Manor House Nursing Home, The

Kings Bromley

Manor House Residential Home 53

Kingsley Cottage

Maple Court Nursing Home

Kingsley Rest Home

Maple Lodge (Stafford)

Kirk House Care Home

Advertisers are in bold

O Oak Tree House

Olcote

Old Post Office Residential Home, The

Maples Residential Home, The 51

Old Rectory (Bramshall) Ltd

Marlyn House

Old Rectory, The

Marmion Nursing Home

Old Vicarage Nursing Home

Ladydale Care Home

Lakeview Care Home

Marquis Court (Tudor House) Care Home 44, 45

Lane House Residential Care Home

Old Vicarage Nursing Home, The

Marquis Court (Windsor House) Care Home 44, 45

Langston Care Ltd - 35 Hill Top View

Old Vicarage Residential Home, The

Langston Care Ltd - 37 Hill Top View

Orsett House Retirement Home

Lanrick Cottage

Larkins, The

Lawnswood Avenue

Lawton Rise Care Home

Leigh House

Lightwood Road, 216

Limes, The

Limewood Nursing and Residential Home

Lindly House Care Home

Little Ingestre House

Little Meadows

Marrow House

Mavesyn Ridware Residential Home Ltd 44 Meadowfields Care Home

Meadows, The

Meadowyrthe

Mews, The

Oulton Abbey Residential & Nursing Home 56

P Parkbrook Lodge

Park Farm Lodge

Mill Hayes Residential Home

Park Hall

Mimosa

Park Lane

Mount, The

Paul Clarke Home

Mr & Mrs P Wilson - 156 Eccleshall Road

Peacock Hay

Mr R Jeffries T/A Allan House Ltd

Pegasus House

Perton Manor

Mr R Jeffries T/A Oaklea House Ltd

Pine Meadows Care Home

Poplars

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes/care homes with nursing continued Poplars Nursing and Residential Care Home 48

Royal Mencap Society - 55 Drubbery Lane

Poplars, The

Rutland House

Prestwood Coach House

Rydal House

Prestwood House

Priory Highfields

Pye Green Road

Q Queensway House

Advertisers are in bold

Strathmore House

Stubby Leas Nursing Home

Summerfields House Rest Home 47 Sunningdale Nursing Home

Samuel Hobson House

Sandylee House

Scotia Heights

Tall Oaks Care Home

Shamu

TNP Homecare (UK) Ltd

Shenstone Hall Nursing Home 49

Trentside Manor Care Home

Shrubbery Rest Home, The

Trent View

Talbot House Nursing Home

62, 63

Ravenswood Care Home

Silver Birch

Regent Road

Silverdale Nursing Home

Richmond Mews

Sister Dora Nursing Home 54, 56

Rider House Care Centre

Southwinds

River Lodge

Spratslade House Care Home 62

Riverview Residential Home

Springbank Nursing Home

R M P Care - 1 Alexandra Street

Springfield House Nursing Home

R M P Care - 20 Longton Road

R M P Care - 21 Longton Road

R M P Care - 20 Oulton Road

Stadium Court Residential and Nursing Home 63

R M P Care - 49 Victor Street

Staffordshire County Council - 114 Douglas Road

Rock Cottage Care Services

Standon Hall Care Home (The Beeches)

Weston Road, 202

Standon House

Weston Road, 209

Wetley Manor Care Home

Wheaton Aston Care Home

Wilbraham House

62 54

Rocklee Residential Home Ltd 54

Springfield House Residential 52 Home Spring Tree Rest Home

Vicarage Court Nursing Home 49 Villas, The

W Wall Hill Care Home Ltd

Walsingham - 18-20 Richmond Close

Waters Edge Care Home

Watford House Residential Home 49 Wedgewood Unit

Westcroft Nursing Home Ltd

Westfield Lodge

Weston House

Rosemary Lodge

St Anthony’s - Care Home with Nursing Physical Disabilities 53

Rosevilla Nursing Home

St Ives Close

Rosewood, The

Rosna House

St Joseph’s Convent Nursing Home

Wilford House

Roughcote Hall Farm

St Marys Mount

Willows Care Home, The

Rowan Court

St Mary’s Nursing Home Margaret Street Stone

Rowley House Ltd

St Michaels

St Quentin Senior Living, Residential & Nursing Homes 52

Royal Mencap Society - 30 Foster Court

56, 62

52, 62

Wilnecote Rest Home

Woodford House

Woodlands, The

Woodland View Short Breaks

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Other advertisers Avery Healthcare

48 & 50

Barchester 54 Care Choices Website 17, 27, 32 & 37 Care Select

10, 28, 64 & 71

Elms Residential Homes, The 55

Guardian Care

Helping Hands Inside front cover Heritage Care

Ideal Care Homes

Larkins Care Homes

Eungelia Care Ltd

Medequip Assistive Technology

Four Seasons Healthcare

Midland Healthcare Ltd

Moorlands Home Link

My Care My Home

Orsett House Residential Ltd

Staffordshire County Council Outside back cover SRS Care Ltd

Wetley Manor Residential Care

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Care Choices Ltd has taken every care to ensure that the information contained in this guide is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the guide. © 2015 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Ltd. ISBN 978-1-910362-57-0 Ref. No: 4001/Staffordshire1/0815. Reproduction of any part of this publication in any form without the written permission of Care Choices Ltd is prohibited. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Telephone: 01223 207770. www.carechoices.co.uk

Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

Visit www.carechoices.co.uk for further assistance with your search for care

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