Surrey Care & Support Services 14/15 by Care Choices Ltd

Care and Support Services

Surrey 2014/15

The Thames, Sunbury - on -Thames

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with

www.carechoices.co.uk

Providers of care since 1984

t: 01483 413 121 e: info@chdliving.com w: www.chdliving.com Brownscombe House, Haslemere

Residential, Nursing & Palliative Care 01428 643 528

Crest Lodge, Hindhead

Mental Health & Supported Living, 18+ 01428 605 577

Surrey Heights & Hills, Godalming " CHD Living staff have made this transition as painless as

possible and have been exceptional in all respects - both to us, and more importantly to our mother-in-law. Cannot recommend them enough. She is happy again!

LIVE YOUR LIFE YOUR WAY... & Individual or group activities & outings & Modern or traditional, interior designed centres & Family owned, intimate homes

Specialist Dementia Care 01428 682 734

St Catherine's Manor, Guildford Residential, Nursing & Palliative Care 01483 531 181

Kings Lodge, Byfleet

Residential, Nursing & Palliative Care 01932 358 700

Park Lodge, Surbiton

& Choice of lounges, activities rooms and relaxation areas

Nursing, Palliative & Dementia Care 0208 390 7712

& Freshly prepared meals catering for individual tastes & diets

The Summers, West Molesey

& Residents' computer equipped with webcam & Skype & Choice of rooms, many with en-suite, personal telephone & digital TV & Personalised care respecting privacy, dignity, choice and independence

LONGDENE HOMECARE -‐ 01483 413 131 Care & support in the comfort of your own home

OPENING 2015 NEW CHD LIVING CENTRE IN KINGSTON

• Home visits at times to suit your needs, 7 days a week • Assistance with personal care, meal preparation, medication management, shopping and more... • Live-‐in care, short or long-‐term basis • Available across Surrey, South London & Middlesex

Residential & Dementia Care 0208 941 3532

Thetford Lodge, New Malden Residential Care 0208 942 6049

White Gates, Laleham

Residential, Nursing & Palliative Care 01784 441 287

Bagshot Park, Bagshot

Residential Neurorehabilitation & Outpatient Care Centre 01276 450 800

All services registered with the Care Quality Commissio Commission AUG_14.ispx.pdf 1

14/08/2014 15:45

Contents Welcome 4 An introduction from Adult Social Care and Health Your support, your choice Self-Directed Support, how personalised social care works

How we can help you meet your needs How to start looking for support

Home from hospital Your various care options at this time

Making life easier in your home Ideas for the living room, bedroom, kitchen and bathroom

Help in your own home 15 Help and support to maintain your independence, listings of all home care agencies in Surrey and ways of paying for it Remaining independent Community alarms and telecare, Centres for the Community and Retired People, meals services, maintaining your home

Health and wellbeing Keeping healthy and looking after yourself, eating well

Housing options How sheltered housing, and extra care may suit your needs

Care homes 49 Care homes and care homes with nursing explained with a practical checklist of questions to ask prospective managers Dementia care Approaches to caring for people with dementia

Other specialist services 56 Care for those with a physical or learning disability or mental health needs, end of life care Paying for residential or nursing care Answers to some frequently asked questions about funding your residential or nursing care

Alternative formats

60 Essential information Inspecting care services, safeguarding adults and the complaints process explained 62 Further help How solicitors and advocates may be able to help you, Surrey Care Association, ‘Tell us Once’ 64 Useful contacts Local and national useful specialist organisations with contact details Checklists 19 Home care agency checklist Care homes checklist 51 Residential dementia care checklist 55 Care provider listings Home care providers

North West Surrey Care homes Care homes with nursing

69 73

North East Surrey Care homes Care homes with nursing

75 79

South West Surrey Care homes Care homes with nursing South East Surrey Care homes Care homes with nursing

80 83

Index

85 95 98

Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Surrey County Council’s Adult Social Care Helpline on 0300 200 1005.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome A message from Adult Social Care and Health I hope you will find this Directory useful. It provides information on the care and support choices available across Surrey to help you take informed decisions on how you live your life. This year has seen the biggest reform to the social care system in more than 60 years. I am pleased to see that The Care Act 2014 creates a framework to deliver adult care and support that meets the needs of the 21st century and recognises the rights of individuals to take their own decisions on how they want to live. The Act places the individual’s wellbeing at the heart of decision-making and, with the introduction of a cap in 2016, on the amount someone has to spend on their care, gives peace of mind and confidence in planning for the future. Fundamental to enabling you to make the right choices will be providing you with information and advice of the highest calibre and making sure that the information reaches you. This Directory combines both aspects – equipping you with information to take informed decisions and delivered in a way you told us suits you. We will continue to provide the information you need, and will engage more with you to develop a better understanding of how much you already know so that we can identify the gaps. We will do this by engaging with you through networks in places where you live and at critical times when you need information or signposting to support. We already know what older people in Surrey see as the important things that matter to them as they age and have committed to ten pledges along with organisations that provide support and services to help people to live and age well.

We will not simply rely on this Directory as a tool to reach you. There are other publications we will continue to produce but we need to use other means including modern technologies. For instance, Surrey Information Point (www.surreyinformationpoint.org.uk) is used increasingly to access information and local support. ‘Jointly’, developed by Carers UK, is an innovative mobile and online app designed to support carers, and both are practical resources to help people navigate the ‘system’. Surrey also has a local support network in preventing social care needs and helping to meet them. Our intention is to build on and expand this network in a way that can both collect and disseminate information as well as providing support to maintain vibrant communities. In fact this is an area where we can merge the old with the new by making responsible use of social media. There are times when you will prefer to talk to someone directly. The Adult Social Care helpline is available for these occasions, call 0300 200 1005 in confidence. I strongly advise you to obtain good financial advice about care costs in advance of making decisions. There is a range of reliable services in this Directory to help. Finally, I want you to receive the best quality service possible and you can help me here by providing feedback (see page 61) – when you receive services from Surrey County Council. Dave Sargeant Strategic Director Adult Social Care, Adult Social Care Surrey County Council

Working with health partners A new health and care system came into operation on 1st April 2013 to deliver the aims set out in the Health and Social Care Act 2012. Health and wellbeing boards now work together locally to deliver a joined-up service in response to the needs of their communities. You can find out more about health and wellbeing in Surrey and the board at www.healthysurrey.org.uk. You can also find out where your local NHS services are. Six clinical commissioning groups (CCGs) now operate in Surrey, which consist of doctors, nurses and other professionals, who will use their knowledge of local health needs to plan and buy services for their local community from service providers that meet NHS standards and costs. For more information about CCGs visit

www.healthysurrey.org.uk/useful-links Healthwatch Surrey will give patients and communities a voice in decisions that affect them. In Surrey, the Surrey Independent Living Council (SILC), Citizens Advice Surrey and Help and Care have been appointed by Surrey County Council to run Healthwatch Surrey. If you have anything to say about health and social care, contact Healthwatch Surrey on 0303 303 0023 or visit www.healthwatchsurrey.co.uk.

Helen Atkinson Acting Director of Public Health Surrey County Council

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care

www.surreyinformationpoint.org.uk or call: 0300 200 1005

CS2629.RN.07.14.

Information and advice to help you stay independent

www.surreycc.gov.uk Care choices ad 2014.indd 1

11/07/2014 14:50

Areas covered by this Directory Home care providers 23

Buckinghamhire

orth West N Care homes 69 Care homes with nursing 73 North East Care homes Care homes with nursing South West Care homes Care homes with nursing South East Care homes Care homes with nursing

Staines SPELTHORNE

Berkshire

Addlestone SURREY HEATH Camberley

75 79

Greater London

RUNNYMEDE Esher ELMBRIDGE

EPSOM & EWELL

Woking WOKING

REIGATE & BANSTEAD

GUILDFORD

80 83

Guildford

Hampshire

Dorking

Reigate

Oxted TANDRIDGE

Kent

MOLE VALLEY Godalming WAVERLEY

85 95

East Sussex

West Sussex

Your support, your choice Our starting point The way care and support is provided to older people and people with disabilities is now self-directed. This is based on the assumption that individuals and their family members or carers are best placed to make decisions on the best kind of support that will make the biggest difference to their lives and help them stay more independent. Self-Directed Support seeks to replace the old approach of prescribed care, by putting people in control of the support they need to live the life they choose, where they are able and willing to do so. The role of social care workers is now focused on enabling people to make better choices by providing information on a range of support options available in the community and helping individuals to arrange to put that support in place, which is safe and legal. Self-Directed Support Self-Directed Support aims to improve the way we work in Adult Social Care, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs, and will help effectively manage resources in the face of increasing demand arising from an ageing older population. Half of Surrey’s population is aged 50 or older, and the number of people aged 85 is set to double over the next 20 years.

How does it work? Self-Directed Support is for adults who are eligible for social care (see page 8). It allows you to have more choice and control over your life because it lets you make decisions about the support that you need. It asks how you want to live your life, what you want to achieve everyday and what support you need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring. If you are eligible for social care support, Self-Directed Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage day-to-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into your community. You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your agreed eligible needs. Personal Budgets Personal Budgets have now been introduced across the whole of Surrey for all eligible new users of social care services and will be offered to people already receiving support from Adult Social Care when reviewing their support. They will also bring flexibility and transparency of funding to the provision of social care services. A Personal Budget is an amount of money that is allocated according to your needs, to be spent on services

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Our starting point continued of your choice. Currently in Surrey, you can use parts of your Personal Budget, or your entire Personal Budget, in various ways: • A Direct Payment (DP) – we pay you an amount of money. The money can then be spent on solutions and services of your choice to meet your eligible social care needs, and over which you have control. There is support available to manage the Direct Payment. • An Indirect Payment (IP) – this is made available if you are not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in your best interest. It can be paid to a person who is ‘suitable’. There are rules and guidance to help us decide who is a ‘suitable person’. • A supported managed account – this is a Direct Payment to you that is held on your behalf by Surrey Independent Living Council (SILC) who then manage the payments under your instruction and make payments

on your behalf. These are used where people need this level of support in order to manage their Direct Payment. • We arrange and pay for your support directly with the provider of the support, for example a care agency or residential home. Our intention is for you to be able to exert choice and control no matter which way you receive your support and the relevant funds. Further information To find out more information on Self-Directed Support in Surrey and changes to Adult Social Care services, go to www.surreycc.gov.uk/adultsocialcare, or email contactcentre.adults@surreycc.gov.uk For background information about personalisation please visit www.puttingpeoplefirst.org.uk

This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care, care homes or housing with care schemes that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have

it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

How we can help you meet your needs Discussing your situation Our policy is to provide help to people with the highest level of need and risk. When assessing someone’s needs, we consider carefully the factors that affect their independence and wellbeing. In discussion with the person and their carers, we jointly agree the likely effect on the person’s independence or how likely it is that a person’s home life will break down or become unsafe if they don’t have appropriate social care support, within guideline timescales. An assessment covers four broad areas: • is the person able to make their own choices about how they live? • is the person’s health or safety at risk, including freedom from harm or abuse? • can they manage essential daily routines e.g. washing, dressing, meal preparation and cooking? • can they play an active part in the life of their family or community, and are they able to access leisure activities or participate in work, learning or volunteering?

care increases, it becomes more important to allocate resources according to priority needs. We do this by setting ‘eligibility criteria’ to decide who has the greatest immediate or longer term needs. All local authorities use the same eligibility framework issued by the Department of Health and most local authorities are like Surrey in providing services to people in ‘Critical’ and ‘Substantial’ need of support. When the Care Act comes into force in April 2015 all local authorities will have to apply the same eligibility criteria. At the time of publication, these regulations are out for consultation and as things currently stand we don’t expect them to cause major changes in Surrey. Services provided by local authorities to people are means-tested and a sliding scale of financial contributions are applied which can range from a zero charge to full care charges depending on a person’s income and savings. For more information please contact Adult Social Care. Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm.

Increasingly, assessments are conducted through a supported assessment process with the person themself leading the process, as they are usually the best judge of their needs and how they would best be met. When the assessment is complete an eligibility decision will be made based on the level of risk to the person’s independence or of their care or living arrangements breaking down or becoming unsafe if appropriate support were not provided. We use the following guideline timescales to assess the risk: ‘Critical’ risk: the person will need support now or within seven days ‘Substantial’ risk: the person will need support within one to twelve weeks ‘Moderate’ risk: the person will be likely to need support within three to six months ‘Low’ risk: the person will need support in six month’s time or more. No local authority ever has enough resources to meet all potential social care needs. As the demand for social

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home from hospital It is important that the move from hospital is handled correctly.

Leaving hospital We work closely with hospitals to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Our social care staff are available to help with information and advice when you are ready to leave hospital. We have staff available seven days a week in Surrey’s acute hospitals, details on how to contact them is available on the wards. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any financial charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital. Carers should also be offered an assessment and may need advice and support so the hospital social care team is available to discuss any issues with them and give them details of carers’ support groups. We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning, or sitting services.

Reablement service We provide a reablement service that helps you to learn how to accommodate your illness or condition and maximise your level of independence at home. Our team of specially trained staff will assess your needs in the short-term to maintain independence in your own home and monitor your road to recovery on an ongoing basis. The service is available to anyone who would benefit from a ‘skills gain’ programme, or people who have had a period of poor health, and require confidence-building to maintain daily living skills. The team of reablement assistants operates between 7.00am and 10.00pm Monday to Friday and 8.00am to 10.00pm on weekends and bank holidays.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier in your home In the living room

Plug with handle Chair raisers

Easi-reach BYRO N

WHAT YOU HAVE TO DO Get in and out of chairs

WHAT IS DIFFICULT FOR YOU • Standing up from sitting is difficult

SIMPLE MORE COMPLEX SOLUTIONS SOLUTIONS • Ready made chair • Block of foam in chair base raisers if your chair is • Buy a new chair – get low professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

COMPLEX SOLUTIONS • Buy electric riser chair

• Environmental controls

Open and • Can’t reach windows close windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls • Install new or additional heating • Fit TRVs (thermostatic system radiator valves) on the radiators to control heat

Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Check eligibility for winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system • Fit TRVs (thermostatic radiator valves)

Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

Organisations that can help with equipment and sensors: Adult Social Care Helpline: 0300 200 1005 • Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825 Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Easy grip scissors

Pillow raisers

M T W T F S S

Pill dispenser

Bed raisers

WHAT YOU HAVE TO DO Get in and out of bed

WHAT IS DIFFICULT FOR YOU • Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

SIMPLE SOLUTIONS • Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

MORE COMPLEX SOLUTIONS • Fit grab rails • Buy a new bed mattress • Transfer board

Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

Keeping warm in bed Getting dressed

• Checking the safety of your electric blanket • Difficult to reach all of your body

• Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

Cut your nails

• Can’t reach feet • Hard to hold scissors • Opening bottles • Remembering to take tablets

• Easy grip scissors

• See a podiatrist

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with • Ask someone to days and times marked prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

Take your tablets

Read the time

• See the clock to tell the time

COMPLEX SOLUTIONS • Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist • Buy a specialised mattress • Drop-down rail • Monkey pole

• Consider care in your own home

Visit www.carechoices.co.uk for further assistance with your search for care

In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes Perching stool Liquid level indicator

WHAT YOU WHAT IS DIFFICULT HAVE TO DO FOR YOU Reach • Cupboards are too high cupboards or low • Cupboards are too deep • Cupboard doors are too heavy Use taps and • Taps or switches are switches too awkward • Can’t reach taps or switches Cutting, chopping, preparing and cooking food

Moving around the kitchen Eating and drinking

Laundry and ironing

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift • Not enough space

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup • Washing machine is too high or too low • Putting up ironing board

SIMPLE SOLUTIONS • Re-arrange things in cupboards/on surfaces • Buy Easi-Reach or Handi-Reacher

Large handled cutlery

MORE COMPLEX SOLUTIONS • Alter spring in door closers

COMPLEX SOLUTIONS • Lower or raise cupboards

• Fit tap turners

• Change switches • Alter kitchen • Raise or reposition taps • Fit lever taps or new taps • Sit at a table • Food processor • Change height of • Range of kitchen gadgets • Perching/high stool work surface available: knife with a thick • Buy a trolley • Make space under handle; chopping board work surface for with spikes; pan handle knees when sitting holder; teapot tipper; lid gripper. • Re-organise furniture • Review mobility • Adaptation to equipment used kitchen • Large handled cutlery • Buy a trolley • Non-slip mat • Lightweight insulated cup • Use a cup with two handles • Wall-fixed ironing board • Raise/lower washing machine

• Change washing machine or iron

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Long-handled sponges

WHAT YOU HAVE TO DO Wash hands, face and body

SIMPLE SOLUTIONS • Tap turners • Long-handled sponge • Flannel strap

MORE COMPLEX SOLUTIONS • Lever taps or new taps • Stool

COMPLEX SOLUTIONS • Raise or lower basin • Showers

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Floor is slippery • Room is too cold • Difficulty in drying body Use the toilet • Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Heat bathroom • Non-slip mat • Towelling gown • Raised toilet seat • Combined toilet seat and support frame • Flush lever extension

• Change floor covering

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home • Hot air body dryer

Clean teeth

• Toothbrush gripper

Have a bath

WHAT IS DIFFICULT FOR YOU • Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body • Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing your back

Toilet seat and support frame

Dry yourself

• Gripping the toothbrush • Standing at the basin Have a shower • Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request shortterm loan of commode

• Electric toothbrush • Stool • Shower board • Shower chair or stool • Replace shower controls

Visit www.carechoices.co.uk for further assistance with your search for care

CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked. Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care â&#x20AC;&#x2DC;just happensâ&#x20AC;&#x2122;. What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our friendly professional team at your local branch

Bluebird Care Elmbridge & Runnymede

Bluebird Care Epsom & Kingston

Tel: 01932 567593 Email: elmbridge@bluebirdcare.co.uk

Tel: 01372 822875 Email: epsom@bluebirdcare.co.uk

Bluebird Care Guildford & Waverley

Bluebird Care Reigate

Bluebird Care Rushmoor & Surrey Heath

Tel: 01483 761000 Email: guildford@bluebirdcare.co.uk

Tel: 01737 247111 Email: reigate@bluebirdcare.co.uk

Tel: 01276 683577 Email: rushmoor@bluebirdcare.co.uk

www.bluebirdcare.co.uk

Help in your own home We provide a range of support and services that provide advice and information and support for people to enable them to remain in the community as independently as possible. This can help individuals, sometimes with the help of carers, to maintain their quality of life with the

right support where and when they need it. We take pride in supporting carers and can also provide advice and information for people whose needs require them to consider care home placements.

Carers’ support Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid. Carers have a right to have their needs assessed even if the person they care for does not want an assessment. A carer’s assessment can help to identify the services and support needed to help carers balance their caring role with other activities such as employment, education and family life. We recognise the valuable work that carers do and there are a number of ways we can support them, for example residential respite breaks, home visitor carer breaks, or Direct Payments to purchase support. We can also put carers in contact with independent specialist

advice and carers’ support groups. We have produced a carer’s information booklet giving carers a wide range of information about the support available. To obtain a carer’s information pack or to arrange a carer’s assessment please contact us on 0300 200 1005.

Young carers Where someone under the age of 18 is helping to look after a person who is frail, disabled or has a long term illness, the child is known as a ‘young carer’. If you are aware of a child or young person in a household who may be affected by their caring situation you can talk to Surrey

Young Carers on 01483 568269. For further information visit www.actionforcarers.org.uk

Respite care and short breaks You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short-term break facility, you could have home-based respite care, where another care worker moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long-term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 49 for more information.

A little extra support For many of us, it is important to stay in our own, familiar surroundings near to friends and family. At the same time, retaining our independence can also mean we need a little extra help. Some carefully chosen home care support

(sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Visit www.carechoices.co.uk for further assistance with your search for care

Providing personalised support in your own home “ Based in Guildford we are a family run business that is committed to providing older people and people with disabilities with friendly & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support

• Companionship • Personal care • Light domestic duties • Post treatment convalescence

• Trips out • Meal preparation • Medicines prompts • Respite & holiday cover

We listen to your needs and together reach a solution

Call us today on 01483

224 985

info@homecountiescarers.co.uk | www.homecountiescarers.co.uk

We also have great opportunities for Carers

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, you might find you need some help whilst you recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in choosing what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself properly. If this happens, a local care service is a good first step towards finding help. Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help. How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing. You might be surprised to learn that even those with quite significant and debilitating medical problems can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide ‘live-in’ care, where a care worker will stay with you at home to support you throughout the day and night. Finding the right support The Care Quality Commission (CQC) (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Use its directory to find services operating in your area by visiting www.ukhca.co.uk/findcare. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

However, the benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. With thanks to Mike Padgham, Chair of the United Kingdom Homecare Association.

Care and support in the comfort of your own home provided by our fully trained, reliable and caring staff. We provide the following services: • Personal care • Meal preparation • Domestic cleaning calls • Shopping • Social calls • Calls from 15 minutes • Live-in and 24 hour care available on request

01483 727 401

admin@brightsparkcare.co.uk Hallmark House, 10-12 St Johns Road, Woking, Surrey. GU21 7SE

Visit www.carechoices.co.uk for further assistance with your search for care

The Home Care Specialists

Do you need a Helping Hand? Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

• • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• Providing a break for an existing Carer or family member • Personal care • Support with continence • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01372 541 186

or visit: www.helpinghands.co.uk

Lisa Carr, Director of The Great British Care Awards 25th A nds nn Ha

rsary ive

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

Helpin g

Home care from...30 minutes per week to full time Live-in Care.

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Home care agency checklist

Questions to ask Ask to see a copy of an agency’s registration certificate and their most recent inspection report when considering their services.

Care workers

Paying

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding?

• Most people who receive care or support services funded by us are asked to complete a financial assessment which works out whether you can afford to make a contribution towards the cost of care. Most people are offered a Personal Budget, which allows you to be in control of who provides support and when that support is provided. Your Personal Budget can be paid to you or somebody acting on your behalf to allow you to make your own arrangements. Alternatively, we can offer to make arrangements on your behalf.

• Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the care workers will work to. Ask how often this plan will be reviewed by the agency. • Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

• If your care needs do not meet our eligibility criteria and you decide to make private arrangements, always check carefully how much this will cost and make sure you know exactly what type of service will be provided.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check? • Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

Here are some examples of the ways we can support you:

• How long has the agency been operating? • How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending? • How can you contact the agency in an emergency or outside office hours? • How hard or easy would it be to make a complaint and how are things then put right? • If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK can help with this.

Get in touch We are here to listen and provide you with more information about the speciﬁc support you want. Telephone 01372 376 327 Email info@cshhomecare.co.uk Meet us: CSH Homecare, Stocks House, 9 North Street, Leatherhead, Surrey, KT22 7AX You can also visit

www.csh-homecare.co.uk Dementia care - Supporting you to remain independent at home, sharing your memories, taking up old or new hobbies and interests.

Practical Support - cleaning, assisting with washing, cooking, tidying the garden, booking and getting to appointments, caring for your pets and much more. Personal Care - helping you to have a shower or bath, getting dressed, support with shaving, reminders to take medication, looking after your teeth. Social Activities - Going to shops, planning trips and outings, going swimming, meeting up with family and friends, preparing your home for guests. Respite care - When your regular carer, friend or family member goes on holiday or has a break, we can step in to support you. Emergency assistance - practical help at short notice - supporting you when unexpected events happen.

www.csh-homecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care in your home Councils provide upfront information on how much you can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment. People with more than £24,500 in savings or capital have to pay the full cost. The value of the home you live in is not counted when working out charges for nonresidential care. If you have more than £24,500 you should tell us when your savings fall below this amount. We calculate charges in accordance with our Fairer Charging policy. This ensures you are only required to pay what you can afford, taking into account capital, income and expenditure. The assessment looks at how much

money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disabilityrelated expenditure is the extra amount you spend as a result of your disability or illness. We can help you to identify these costs. We will also carry out a full benefit check and, if you want us to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay. Leaflets and further information on how charges are calculated in Surrey can be found on our website www.surreycc.gov.uk/adultsocialcare. Figures mentioned here may change over the lifetime of this Directory.

Non-means-tested care and support Care provided by the NHS is free; for example, services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If on-going care needs are identified at any time during this period however, the on-going service is no longer classed as reablement and becomes chargeable. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-meanstested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support If you do not qualify for financial assistance from us, there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as ‘specialist care fees advisers’. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial

adviser a search is available on the website http:// societyoflaterlifeadvisers.co.uk/find-an-adviser.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Equity release If you cannot get the care or support you need from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately, you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years. There are two types of equity release – Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out. Features of Home Reversion Plans: • the minimum age is typically 65; • you decide what percent of the property to sell; • no interest is charged;

• the amount received is based on age, sex and percentage sold; • for cash lump sum, income, or both; • no repayments (may be peppercorn rent on some products); and • a share of the property proceeds is paid to the provider on death or permanently selling up. Features of Lifetime Mortgages: • the minimum age is typically 60; • there is a mortgage on the property; • the interest rate is normally fixed; • interest ‘rolls up’; • the loan size depends on age; • no repayments are required until the loan is redeemed; and • on death or sale of the property the remaining equity passes to your estate.

The Equity Release Council Most equity release providers have signed up to be members of The Equity Release Council, the industry body for the equity release sector (formerly SHIP (Safe Home Income Plans). Members adhere to a strict code of conduct meaning they must: • ensure that all their actions promote public confidence in equity release as a potential retirement solution; • act at all times in utmost good faith; • communicate high expectations for equity release outcomes in all their dealings; • ensure conflicts of interest are managed fairly and reduced to the lowest practical level; • exercise due skill, care and diligence in all that they do and uphold the standards set out by their professional bodies at all times; and • always act with the best interests of their clients being paramount, treating customers fairly in all their actions. The dos and don’ts of equity release: Do: • consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing; • consider the impact on means-tested benefits or council support; • involve family members in your decision; • ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more

in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it approved by The Equity Release Council? • borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it; • choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee; and • choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market. Don’t: • borrow money to invest. It is risky to hope that investing borrowed money would provide a return greater than the costs of borrowing it; and • proceed without specialist advice. The Equity Release Council Tel: 0844 669 7085 Web: www.equityreleasecouncil.com Further information on paying for care can be found on page 58. With thanks to Philip Spiers, Consultant, Elderly Accommodation Counsel (EAC).

Visit www.carechoices.co.uk for further assistance with your search for care

CHENASH HOMECARE SPECIALISTS CHenasH HomeCare sPeCialists is a domiCiliary Home Care and live in Care agenCy. we are excellent at what we do and our care services are second-to-none. we offer a wide range of services ranging from light housework such as hoovering, dusting, shopping, to specialist complex care e.g. 24 hour live-in care. Chenash Homecare specialists is registered to provide home care services to adults & older people with physical and learning disabilities and the following customer groups: • dementia • learning disabilities • Caring for adults under 65 yrs • Caring for adults over 65 yrs

serviCes we offer • Personal Care • live-in Care • ComPlex Care • HosPital to Home • sPeCialists Personal

• Care serviCe suPPorts • Holiday Care • Palliative Care • 24 Hour Care ...we provide services throughout surrey

TEL: 0208 648 6400 • EMAIL: INfO@CHENASHHOMECARE.CO.uk www.CHENASHHOMECARE.CO.uk

For many people the question of care services at home doesn’t arise until suddenly, there is a need. ASSURED CARE offers a realistic alternative that allows people to stay at home, with familiar friends, relatives and their possessions around them. ASSURED CARE can offer a support service from 1/2 hour - 24hr live in care. No upheaval, no stress and no trouble.

Our CARE “Just Happens” This Is Simply a Snapshot of the Type of Services We Provide: • Shopping • Companionship • Pampering Sessions • Meal Preparation • Prescription Collection • Personal Care We offer the kind of service people want. We don’t tell you what you can have - we believe that the people we provide care for are in control of the decision making process. We are always very careful not to take over our customers’ lives. We have a strong belief that we ‘do with’ and not ‘do for’ in that we help to maintain independence whilst at the same time allowing our customers to live as full and active life as possible. Visit www.assuredcaresurrey.co.uk or Email info@assuredcaresurrey.co.uk One of our Managers will be happy to come and meet you for an informal discussion regarding our service. 29 Mayfield Road, Walton on Thames, Surrey KT12 5PL Telephone: 01932 224 858

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers

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Visit www.carechoices.co.uk for further assistance with your search for care

Home is where our heart is There is an alternative to residential care

At Trinity we pride ourselves on delivering a personal, tailored solution to each and every one of our clients. We take time to understand each individualâ&#x20AC;&#x2122;s aims, needs, routine, preferences and favourite activities, enabling you to live life in your own comfortable and familiar surroundings. Care at Home is an ideal solution if

Live-in Care is an excellent solution

Our care at home service normally involves one or more visits a day and is available from as little as 30 minutes a week.

A TrinityCarer lives in your home and follows a bespoke care plan, tailored specifically for you.

you want a little support during the day, evening or night.

Epsom & Mid Surrey 020 3475 8001 Guildford & Woking 01483 331332 www.trinitycareathome.co.uk

Complex Care provides a nurse led

coordinated package of care for those with complex care or health needs. www.trinitycomplexcare.co.uk

Please call us today for an initial discussion. We can send you a free information pack or set up a no obligation meeting in your home. www.trinityhomecare.co.uk

for anyone who wants to remain at home and receive one-to-one full time care.

Live-in Care 020 7183 4884 www.trinityliveincare.co.uk

â&#x20AC;&#x153;I can never thank you enough as, without your care and professionalism, my parents would not be able to spend their remaining days in their own home.â&#x20AC;? L Townsend

Trinity Care at Home Ltd is registered in England and Wales. Company number 7081393. We are registered and therefore licensed to provide services by the Care Quality Commission (Provider ID: 1-131468871).

Home care providers continued

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Visit www.carechoices.co.uk for further assistance with your search for care

Live-in Care from £675 per week

Support4YOU A 1:1 personalised tailored support programme aimed at keeping people connected to the things that they enjoy but now find difficult to do on their own. Such as: l

going to the cinema

visiting a special place

shopping

socialising

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker. For further information, contact:

01784 444200

08000 121 247 | www.liveincare.info Guildford 01483 256 963

PROVIDING A QUALITY CARING SERVICE FOR PEOPLE IN THEIR OWN HOMES

t: e: sec@ageukrunnymedeandspelthorne.org.uk www.ageuk.org.uk/runnymedeandspelthorne

Mi Care providers of bespoke home care in Godalming, Guildford and surrounding villages. We are able to offer services to private customers, customers in receipt of a Social Services direct payment /personal budget. We can accept carers break vouchers. We are registered with the Care Quality Commission. • Daily (including multiple calls) weekly or live in care services. • Help with personal care, including medication. • Help with domestic tasks. • Night time services.

• Short term services to cover family absence / ill health. • Companionship and sitting services. • Accompaniment to functions and appointments.

Please contact us on 01483 422205 or email information@micare.co.uk for more information.

Whatever help you may need, you can rely on our friendly & experienced carers for personal care, bathing, cooking, shopping or some help around the house.

01737 246000 7 Western Parade, Reigate, Surrey RH2 8AU

Care and Support Do you need help with... • Bathing and dressing • Meal preparation • Shopping • Laundry • Medication

...and other daily living and household tasks? We provide services in Surrey and West Sussex. We can deliver your care and support needs from one short call per day or week, right up to 24 hour live-in care.

If you would like to know more, please look at our website www.cherchefelle.org.uk or contact us on 01737 244312, or email info@cherchefelle.org.uk • Care • Housing Management • Support

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued GRACE AT HOME LTD Woking Tel: 07912 661047

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HOME INSTEAD SENIOR CARE Advert page 28 Ascot, Camberley and Wokingham Tel: 01344 233147 OP D PD LDA MH SI YA Bagshot Tel: 01276 539900 OP D PD LDA MH SI YA AD Epsom & Mole Valley Tel: 01372 741544 OP D PD LDA MH SI YA Farnborough, Farnham and Fleet Tel: 01252 758716 OP D PD LDA MH SI YA Guildford & Woking Tel: 01483 225577 OP D PD LDA MH SI YA Walton-on-Thames Tel: 01932 241020 OP D PD LDA MH SI YA Windsor, Egham and Staines Tel: 01784 477854 OP D PD LDA MH SI YA HOMECARE SOUTHLODGE Walton-On-Thames Tel: 07738 939529

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JOHN GALE COURT Epsom Tel: 0208 786 9142

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KETTLEWELL HOUSE NURSING HOME Advert page 70 Woking Tel: 01483 221900 OP D PD MH SI YA AD LOCAL CARE GROUP Ripley Tel: 01483 224896

LONDON CARE PLC Shepperton Tel: 01932 260850

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LONGDENE HOMECARE LTD – NORTH SURREY Walton-on-Thames Tel: 01932 254276 OP Adverts inside front cover & page 33 LONGDENE HOMECARE LTD – SOUTHWEST SURREY Godalming Tel: 01483 413131 OP Adverts inside front cover & page 33 LONGDENE HOMECARE LTD – SURREY HEATH & BERKSHIRE Bagshot Tel: 01276 474549 OP D PD LDA MH SI YA AD Adverts inside front cover & page 33 LOVING CARE DOMICILIARY SERVICES LTD Caterham Tel: 01883 330687 Advert page 30 OP D PD SI YA MACDONALD CARE SERVICES Lingfield Tel: 01342 835201

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MALLOW CRESCENT, 25-30 Guildford Tel: 01483 455879

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MEATH HOME SUPPORT Godalming Tel: 01483 415095

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MELODY CARE Farnham Tel: 01252 220080

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MENCAP - NORTH WEST SURREY SUPPORTED LIVING SERVICE Lightwater Tel: 01276 451845 MI CARE SOUTHERN LTD Godalming Tel: 01483 422205

LDA Advert page 26 OP D PD SI

MIHOMECARE LIVE-IN HERSHAM Walton On Thames Tel: 01932 223050 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care

Home Instead Senior Care is one of the UK’s leading care companies, enabling older people to continue living in their own homes. Our priority is to help clients lead more comfortable and confident lives and we tailor our services to a person’s individual needs. Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full time, our care is available 24 hours a day, 7 days a week.

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Elmbridge on 01932 241020, Epsom and Mole Valley on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 225577 or Windsor, Egham and Staines on 01784 477854.

Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated.

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Home care providers continued

Advertisers are highlighted

MITCHELL’S DOMICILIARY CARE SERVICES Redhill Tel: 01737 852177 OP D PD LDA MH SI YA AD

PRESTIGE NURSING – WOKING Woking Tel: 01483 516070 OP D PD LDA MH SI YA AD

MOLE VALLEY REABLEMENT SERVICE Dorking Tel: 01737 737537

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PROSPECT HOUSING AND SUPPORT SERVICES Horley Tel: 01293 812031 OP D PD LDA SI AD

MORECARE SERVICES (UK) LTD Ashford Tel: 01784 247782 OP D PD LDA MH SI AD

QUEEN ELIZABETH’S FOUNDATION DORINCOURT Leatherhead Tel: 01372 841300 PD LDA SI YA

MULBERRY LIVING LTD Cranleigh Tel: 01483516770

RAINBOW TRUST CHILDREN’S CHARITY 6 Leatherhead Tel: 01372 363438

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NAS COMMUNITY SERVICES Godalming Tel: 01483 861066

LDA

REDROOF PARTNERSHIP Epsom Tel: 01372 748247

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NEWCROSS HEALTHCARE SOLUTIONS LTD (WOKING) Woking Tel: 01483 608196 OP D PD LDA MH SI YA

REGUS Camberley Tel: 07581 235592

NIGHTINGALE HOLISTIC SERVICES Advert page 30 Caterham-on-the-Hill Tel: 01883 332961 PD LDA YA

REIGATE AND BANSTEAD REABLEMENT SERVICE Reigate Tel: 01737 737181 OP D PD MH SI YA

NONSUCH CARE Caterham Tel: 08450 754049

REST ASSURED WE CARE LTD Woking Tel: 01483 481000

NOVUS CARE LTD Cranleigh Tel: 01483 548811 Woking Tel: 01483 488626

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NUFFIELD CARE CENTRE Redhill Tel: 01737 767239

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OFFICE 1 East Molesey Tel: 0208 9410895 OP D PD LDA MH SI YA AD ORPHEUS CENTRE, THE Godstone Tel: 01883 744664

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RIGHT AT HOME (GUILDFORD & FARNHAM DISTRICT) Farnham Tel: 01252 783426

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RNIB DOMICILIARY COMMUNITY LIVING AND SUPPORT SERVICE Redhill Tel: 01737 768935 PD LDA SI YA ROBERTS CARE AGENCY LTD Knaphill Tel: 01483 799138

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ROYAL ASSOCIATION FOR DEAF PEOPLE COMMUNITY SUPPORT SERVICE Dorking Tel: 01306 881958 OP D LDA MH SI

PARKLANDS Redhill Tel: 01737 765179

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PATTOM LTD Ripley Tel: 01483 270210

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RV CARE SERVICES LTD SURREY Mayford Tel: 01483 772711 OP D PD LDA MH SI YA AD

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SANS SOUCIE HOME CARE LTD Woking Tel: 01483 656262 OP D PD LDA MH SI YA

PHOENIX CARE SERVICES LTD Lingfield Tel: 01342 459071

PICKERING HOUSE CARE HOME / HARMSWORTH HOUSE DOMICILARY CARE AGENCY Dorking Tel: 01306 888077 OP D PD SI

RUNNYMEDE REABLEMENT SERVICE Addlestone Tel: 01932 794810

SD CARE AGENCY - GUILDFORD Guildford Tel:

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SEEABILITY – HORLEY SUPPORT SERVICE Horley Tel: 01293 786496 PD LDA SI YA

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SEEABILITY – LEATHERHEAD SUPPORT SERVICE Leatherhead Tel: 01372 220910 OP LDA MH SI YA

PRESTIGE NURSING – REDHILL Redhill Tel: 01737 221818 OP D PD LDA MH SI YA AD

SEEABILITY – SURREY SUPPORT SERVICE Epsom Tel: 01372 755009 OP PD LDA MH SI YA

PLATINUM CARE APPOINTMENTS LTD Tadworth Tel: 01737 813267 PREMIER CARE SERVICES East Grinstead Tel: 01342 833101

Visit www.carechoices.co.uk for further assistance with your search for care

12:47

Are you looking for support in your own home? Novus Care are a company that goes that little bit further to enable independent living for people within their own homes and enhance their quality of life by offering a wide range of services. Our services including but not limited to: • Personal Care • Care for Mental Health • Palliative Care • Post Surgical and • Domestic Care issues or Physical • Companionship Disabilities Hospital • Errands Admittance • Medication Administration • Respite Support • Live-In Care Enabling Independent Living - this is the motto we stand by and we will do all that we can to help you achieve this! For more information or to arrange a free consultation please contact the Novus Care Team on: T: 01483 548777 E: surrey@novus-care.com www.novus-care.com

Providing

CARE & SUPPORT at home

Our highly trained team can provide a tailored service to meet your needs. PERSONAL CARE Washing, dressing, meal preparation, assistance with mobility, medication & sleep-in service.

Loving Care Domiciliary Services Ltd

We offer: • Personal care • Meal preparation • Sitting service • Medication support and other home care tasks

DOMESTIC SUPPORT Shopping, cleaning, laundry, errands, companionship & sitting service. We operate across NW Surrey & S Middlesex including New Haw, Addlestone, Woking, Byfleet, Cobham, Esher, Weybridge, Walton, Egham, Staines, Ashford. Visits arranged to suit your needs 7 days a week between 7am - 10pm.

Call us on 01932 849888

Tel: 01883 330687 providers of Adult Social Care. 97 Chaldon Road, Caterham, Surrey CR3 5PJ www.lovecareltd.co.uk Registered with CQC as

email enquiries@starrcare.co.uk www.starrcare.co.uk Starr Care Ltd, Lock House, 1 Woodham Lane, New Haw, Surrey KT15 3LZ

ALPENBEST CARE

Nightingale Holistic Services in Caterham-on-the-Hill is a small registered supported living environment which was developed specifically for young adults either diagnosed on the Autistic Spectrum or with learning disabilities and Autistic traits. Supporting People with Asperger Syndrome - social, living and learning skills highly promoted. • A health and social supported living service for young adults with Autism.

• Support office and Registered Manager on site and exclusive to this site only.

• 24 hour (including night) support; according to individual need.

• Large shared flats for 3-4 people, individual en suite rooms, assured tenancy.

Tel: 01883 332961 Address: 85 Whyteleafe Road, Caterham CR3 5EJ Email: info@nightingaleholistic.co.uk

www.nightingaleholistic.co.uk

Starr Care is a CQC registered provider.

Esher, Molesey, Byfleet, Weybridge, Walton, Runnymede, Epsom, Spelthorne, Woking, Dorking

We work in partnership with service users and their family or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living. We provide care to look after every need, in the comfort of your own home.

PERSONAL CARE • DOMESTIC SUPPORT SOCIAL CARE • NUTRITIONAL CARE Packages of care are individually tailored to individual needs and can range from 1/2 hour per week to 24 hours a day, 365 days a year.

Tel: 01932 255000 Fax: 01932 222620 Email: service@alpenbestcare.co.uk Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued

Advertisers are highlighted

SILVERLAKE CARE LTD Dorking Tel: 0207 186 0227

Advert page 32 OP D PD SI YA

SMARTCARE LTD Epsom Tel: 01372 230757 OP D PD LDA MH SI YA Weybridge Tel: 01932 855353 OP D PD LDA MH SI YA AD SOMERSET CARE COMMUNITY (SURREY) Egham Tel: 01784 438372 OP D PD LDA MH SI YA AD SPELTHORNE REABLEMENT SERVICE Staines Tel: 01932 795070 STAYING AT HOME CARE Woking Tel: 01932 400163

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STARR CARE New Haw Tel: 01932 849888

Advert page 30 OP D PD LDA MH SI AD

STOCKS HOUSE Leatherhead Tel: 01372 376327

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SUPREME CARE SERVICES LTD Caterham Tel: 01883 334920

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SUPREME HEALTHCARE SERVICES Woking Tel: 01483 750748

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SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead Tel: 01428 604278 OP D PD LDA SI YA SURREY CHILDREN’S DOMICILIARY CARE SERVICES Redhill Tel: 01737 737828 SI SURREY HEATH REABLEMENT SERVICE Camberley Tel: 01483 518351 OP D PD MH SI SURREY HELPING HANDS Chertsey Tel: 01932 562218

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SURREY HOME CARE LTD – DOMICILIARY CARE AGENCY Esher Tel: 01372 462118 OP D PD LDA MH SI YA AD SURREY SCP Redhill Tel: 01737 300474

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TANDRIDGE REABLEMENT SERVICE Redhill Tel: 01737 737181 TEAM 24 LTD Banstead Tel: 0845 370 2424

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TEAMCARE SUPPORTED LIVING Merstham Tel: 01737 642435 TENDACARE Ashtead Tel: 01372 272240

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THREEWAYS DOM CARE Salfords Tel: 01737 760561

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TRINITY HOMECARE Advert page 24 Guildford Tel: 01483 331332 OP D PD LDA MH SI YA TWO COUNTIES CARE LTD Farnham Tel: 01252 891125

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WAVERLEY REABLEMENT SERVICE Godalming Tel: 01483 518351 WEALD CARE LTD Godalming Tel: 01483 801810

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Advert page 36 OP D PD LDA MH SI YA

WELMEDE HOUSING ASSOCIATION Advert page 68 Chertsey Tel: 01932 571666 LDA MH WESTHILL DOMICILIARY CARE Caterham Tel: 01883 341024 OP D PD LDA MH SI YA WHITE BIRD CARE AND NURSING AGENCY Camberley Tel: 01276 685415 OP D PD MH YA WHITE LODGE Staines Tel: 01784 461717

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WHITE LODGE CENTRE Chertsey Tel: 01932 567131

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WHITELEY VILLAGE Walton-on-Thames Tel: 01932 857821

Advert page 76 OP

WISPERS PARK CARE VILLAGE Haslemere Tel: 01428 852335 WOKING REABLEMENT SERVICE Woking Tel: 01483 517919 YOUR CHOICE LIVING DCA Godstone Tel: 01883 742927

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Bliss Home Care is an independently owned local care agency that strives to deliver the highest quality care to the local community. We tailor make each and every care plan to suit the needs of each · Meal Preparation individual client. Our objective in providing · Medication Reminders home care for the elderly is to support and · Light Housework promote independence, rather than take · Dementia Care over tasks that an individual can or wishes · Personal Care to do themselves. · Companionship · Shopping / For More information running errands please call 01932 850055 · Key workers Haland House, Office 9C, 66 York Road, Weybridge, Surrey KT13 9DY enquiries@blisshomecare.co.uk www.blisshomecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

“The Care and Support Worker has fitted right into our daily routine and since receiving help from Caremark I've been able to leave the house for the first time in a long while! What makes the biggest difference is having the same Care and Support Worker at each visit, my husband is very happy.” - Wife and carer of a customer

Caremark is committed to providing the highest quality care & support in your own home. For a free, no obligation home care assessment, call today

Caremark (Guildford & Woking)

t: 01483 222 852

e: guildfordandwoking@caremark.co.uk Ash, Guildford , ,Woking and Byfleet

www.caremark.co.uk/guildfordandwoking

YOUR INDEPENDENCE AND WELLBEING IS AT THE HEART OF EVERYTHING WE DO Silverlake’s experienced and friendly team deliver perfectly tailored home care support. We’re passionate about delivering a personable, flexible and reliable service. We deliver community based care within the Mole Valley District, offering anything from 15 minute visits up to 24 hour live in care. We can provide support in the following areas of everyday life: • Personal care • Dementia care • Domestic care

• Social care • Nutritional care • Medication care

T: 020 7186 0227 www.silverlakecare.co.uk 32

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Regulated by the Care Quality Commission

Providers of care since 1984

Contact us Make the right choice today – and for your loved one see how we can Aspen Live in Care are make a difference committed to providing a high quality of care and in your loved compassion, the person is at one’s life the very centre of what we do.

Telephone: 01737 354821

By providing you with a Live In Carer/Housekeeper, who will support independent living in the comfort of your own home, either short or long term. The service is flexible and tailored to meet individual needs.

The people who really care

t: 01483 413 131 e: longdene@chdliving.com w: www.chdliving.com

Longdene South West Surrey 01483 413 131

Longdene Surrey Heath 01276 474 549

"The carers over the last 3 years have been faultless and they could not have done anymore for us, I always knew if I needed anything, it would be done with a smile"

LONGDENE HOMECARE

Care & Support in the comfort of your home Domiciliary care at times to suit you Live-in care, short or long term basis Assistance with personal care, domestic duties, meal preparation, medication management, shopping & more..

Longdene North Surrey & South London 01932 254 276

Specialist Care Services: Free no Obligation Assessment of Needs...

Dementia & Alzheimer’s Terminally ill Post-operative care Special needs

Live-in Care Surrey & London 01483 413 136

All services registered with the Care Quality Commission

Best decision we ever made Live-in care in the comfort of your own home Registered and excellent fully compliant CQC 3 star with the CQC, hour back rating RGN 24 support andup

24 hour Trained staffback of theup highest standard Trained staff of the

highestSurrey, standard Covering London, SECovering & SW UKSurrey, London, SE & SW UK

rest assured we care limited

independent living in your own home Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY 1/2 page ad.indd 1

Established 2002

Give us a call for friendly and professional information

01483 481000

www.restassured-wecare.com

Visit www.carechoices.co.uk for further assistance with your search for care

3/7/12 11:56:45

We are committed to providing a service that is flexible and realistically tailored to your needs. Our staff are respectful, professional, flexible, resourceful, positive, problem solving and have a realistic view of life’s complications.

KIMARA

SUPPORT

Our services include but are not limited to We employ specialist learning • Personal care disability nurses and so are the • Keeping safe at home and out in the ideal choice for people with learning community disabilities. • Managing finances We also employ experienced personal • Developing independent living skills assistants who provide support to the • Activities of daily living elderly, frail, physically disabled, infirm • Accessing employment, education or or those with sensory disabilities. training

K I M A R A SUPPORT

Heath Lodge_1/8 16:26 1 info@kimara-support.com Tel: 0203 291 3436 07/08/2012 • Fax: 0203 727 0836 Page • Email:

IRC Care Services Ltd We Care For Your Well Being IRC is an independent care agency based in Surrey that specialises in home care, offering a professional, caring service in your own home. Our services are designed for your individual needs to ensure that your every day living is made easier by our friendly and caring staff. Whether you are looking for care yourself, or for a relative or friend, IRC can help you. Our services are provided to both the private and public sector. • Live in Care • Shopping Assistance • Domestic Help • Daily calls to assist with meals

We Care For Your Wellbeing

Heath Lodge Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex. All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value:

We put people first!

T: 01883 332 666 E: info@irccare.co.uk www.irccare.co.uk

Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised service tailored to your specific requirements. Heath Lodge Care Services Ltd • Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN Tel: 01932 851151 • Fax: 01932 850023 • Email: info@heathlodgecare.co.uk • www.heathlodgecare.co.uk

IRC Care Services Ltd, Bronzeoak House, Stafford Road, Caterham, Surrey CR3 6JG

Carewatch...

supporting the whole fa mily

“

K nowing that mu m is being looked after safely in her own home is a great reassurance to me and our fa mily

“

www.carewatcheastsurrey.co.uk

Call 01306 710900 34

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Alma Care (UK) is a family owned and operated limited company specializing in live-in care which provides flexibility when, typically a customer needs a personal assistant around the house at various times of day or night to assist or carry out varying tasks. No two days need be the same and our customers can, if they wish, choose a different agenda each day. The daily tasks of everyday living can be fulfilled by the Personal Assistant but he/she can also help with pastimes and activities whenever required. Other services include: • Help with getting up or going to bed • Personal hygiene • Shopping • Preparing meals • Home cleaning • Washing and ironing • Assistance with medication, including collection of prescriptions • Overnight care • Palliative Care and End of life care • Providing short-term support to give families a break • Escort on outings, doctors appointments or social events. “The first time I met the director of Alma Care, she reassured me that she would only ever send us carers who she would trust to care for her own mother. She was true to her word. We were lucky to meet such a caring, trustworthy and kind person.” Chris Young (Epsom)

Tel: 020 8240 4457 Email: enquiries@almacareuk.co.uk Website: www.almacareuk.co.uk

Teamcare Support Limited Teamcare Support Limited provides quality accommodation within easy reach of all public amenities. It is mainly for adults aged 18-65 having a Mental Health or Learning Difficulties wanting to make positive changes in life improving their social and living skills.The service works in partnership with the multi disciplinary team and provides individualised support. T: 01737 642 435 M: 07949 852 478 E: teamcare@hotmail.co.uk 86 Radstock Way, Merstham, Surrey RH1 3NH Visit www.carechoices.co.uk for further assistance with your search for care

CARE & REHABILITATION IN YOUR HOME Throughout Surrey including Sussex & Hampshire borders

Our Services Include: • Personal Care • Specialist / Complex Care • Rapid Response Assessment and Implementation • Care for Dementia & Alzheimer’s • Live-in Care • Care for the terminally ill • Short or long term rehabilitation • Anyone 18 years + • Nursing For further information or to arrange a FREE no obligation assessment of needs, please contact us on:

Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: enquiries@wealdcare.co.uk Web: www.wealdcare.co.uk @wealdcare

www.facebook.com/wealdcare

Care and Support at Home • A friendly, flexible service with help available from 1 hour per week to 24 hour live-in care. • A family owned and run business who were fully compliant at our last inspection by the Care Quality Commission. • Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance. • We can offer you support with: personal care, bathing, hair washing, physical therapy exercises, companionship, nursing care, simple cooking, shopping, medication management, ironing or light domestic duties, gardening and handyman services. • Trustworthy, compassionate and reliable individuals required to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483

797950 or visit our website www.astoragency.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Angel Heart Homecare

01276 804421

www.angelhearthomecare.co.uk

Angel Heart Homecare provides affordable, personalised high quality care services that are tailored to suit your care needs and preferences in the comfort of your own home including: Personal Care Shopping Light Housework Medication Assistance Respite / Holiday Companionship Meal Preparation Recreation Activities

Angel Heart Homecare is registered and regulated by the Care Quality Commission (CQC) Angel Heart Homecare is a dedicated, family run business providing the highest standards of care

For more information, or to discuss your own personal care requirements please contact us

Areas Currently Covered: Hampshire Berkshire Aldershot Ash Farnborough

Fleet Hook Yateley

Binfield Crowthorne Eversley

Surrey Finchampstead Owlsmoor Sandhurst

Bagshot Camberley Chobham

Guildford Lightwater Woking

A typical day for a Melody Care Live-In Care Assistant • Arise and prepare the house for the day • Feed and walk any pets

“Mum is very fond of her carer” Good health is something many of us take for granted. Those who have to care for a loved one with failing health know only too well the devastating effects this has on their quality of life. So often people’s worlds are turned upside down when a parent or spouse become seriously ill or lose the ability to care for themselves. It is when this happens that professional help is often needed. Melody Care has an enviable reputation for providing Live-In Care Assistants to help share the burden. Whatever the circumstances might be, Melody Care will be there when the help is needed most.

• Deliver morning tea or breakfast, newspaper and post in bed or to a desired location

• Prompt or assist with any medication requirements • Prepare bathroom for washing

• Assist with all aspects of personal care if necessary • Assist with dressing and hair care etc • Perform household duties

• Accompany Client to shops/dentist/ doctor/hairdresser/ friends or family • Prepare and serve lunch • Break 14.00-17.00hrs

• Perform household duties • Prepare and serve dinner

• Close down the house for the night • Run a bath and prepare bedroom

• Assist with all aspects of personal care and undressing, ready for bed.

For more information call 01252 220080 or visit www.melodycare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care

Evolution Care

We’ve evolved to suit you!

01252 758060 Care at Home Local to you!

We are fully committed to supporting elderly people in their own homes to ensure they enjoy a safe and independent lifestyle. Our aim is to empower elderly and vulnerable people within our local community by being attentive and respectful of their own choices and wishes whilst they remain living in their own homes. We recognise that our clients are individuals and therefore we tailor make our care services to every individual need. As well as traditional care, we also provide gardening, pet care, cleaning and many other services that people in their maturing years often find a challenge.

Some of the services we offer: • Personal Care • Medication Assistance • Meal Preparation • Hoisting & Mobility Assistance • Escorting to appointments • Waking or sleeping night services • Shopping and light domestic work • Ironing • Cleaning • Gardening services - such as mowing, edging, pruning & weeding • Dog walking • Cat feeding • Home from hospital care • MS Care • Parkinson’s Care • Dementia Care • Alzheimer’s Care

01252 758060 www.evolutioncare.co.uk

Suite 18: The Granary, 1 Waverley Lane, Farnham, Surrey GU9 8BB

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Remaining independent Community alarms and telecare We are committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment. Telecare can allow you to remain independent; relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help people care for people with dementia, or monitor particular health conditions and reduce the need for hospital admission.

get in touch with the one in your area via the ‘Contact Us’ page on the Surrey telecare website at www.surreytelecare.com or by contacting the following:

How does the technology work? Both community alarms and telecare use an alarm unit which is connected to your telephone line and is linked to a call monitoring centre 24 hours a day, 365 days a year. When an alert is raised, the unit automatically dials the call centre, where your details will appear on the computer system and one of the friendly fully trained operators will arrange the most appropriate assistance. Once the call connects to the monitoring centre, they know that you need assistance and will get help to you, even if they can’t communicate with you via the community alarm. If necessary, one of your nominated contacts, who may hold a key, will be called to help, or provide access to a doctor or the emergency services. In an emergency the operator will remain in contact until they are satisfied that help is at hand and they are no longer needed. For community alarms, you can raise an alert by pressing a button on a pendant, or on the alarm unit itself. Telecare offers other sensors as well as the pendant, and so there are many more options, depending on the needs of the user. Perhaps the most important sensor is a smoke detector linked to the alarm unit, so even if you are unaware of, or unable to react to, a fire in the house, the fire service is still called promptly, and your life can be saved. A falls detector is another valuable sensor which identifies if you have fallen and raises the alert even if you have become unconscious and are unable to press a pendant alarm. Other sensors can detect inactivity, flooding, bed and chair occupancy, gas and extreme temperatures in the home. Telecare has many uses – for example it can be used to enable someone looking after a person with dementia to sleep well by alerting them or a call centre operator if the front door is opened at night when the person they are looking after should be asleep. Each district and borough council operates a community alarm and telecare service. All the local teams will be very happy to talk through their services with you. You can

Guildford Borough Council, Guildford Careline Tel: 01483 502334 Or email: telecaredirect@guildford.gov.uk

Elmbridge Borough Council, Community Alarms Tel: 01372 474560 Or email: communityalarms@elmbridge.gov.uk Epsom and Ewell Borough Council Community Alarm Team Tel: 01372 732418 Or email: communityalarmteam@epsom-ewell.gov.uk

Mole Valley District / Reigate and Banstead Borough Councils, Telecare Services Tel: 01372 204500 Or email: telecare@molevalley.gov.uk or communitysupportservices@molevalley.gov.uk Runnymede Borough Council, Careline Services Tel: 01932 425865 Or email: careline@runnymede.gov.uk Spelthorne Borough Council, Spelthorne Personal Alarm Network (SPAN) Tel: 01784 444277 Or email: span@spelthorne.gov.uk Surrey Heath Borough Council, Community Alarm Helpline Tel: 01276 707659 Or email: community.services@surreyheath.gov.uk Tandridge District Council, Community Alarm Service Tel: 01883 716636 Or email: communityalarms@tandridge.gov.uk Waverley Borough Council, Waverley Careline Tel: 01483 523535 Or email: careline@waverley.gov.uk Woking Borough Council, Woking Careline Tel: 01483 743647 Or email: careline@woking.gov.uk If you are in any doubt who to call, or just want some more information, you can call Surrey Telecare’s Freephone number 0800 195 6035 or send a text to 07976 843825.

Visit www.carechoices.co.uk for further assistance with your search for care

Online equipment assessment There is an online assessment tool that enables you to self-assess for equipment that could support you to live independently for longer at home e.g. raised toilet seats, bath boards, tap turners, etc. Supported by ADL SmartAssist is a useful tool for people who are ineligible for social care support or who prefer to purchase their own equipment privately. It is a professional assessment that matches equipment to an individual’s requirements, rather than simply offering generic advice. It can be completed by the person requiring the equipment

or by somebody else on their behalf, and can be completed at home or using computers in locality hubs, libraries, or health sites. Staff at these sites may be able to assist with completion of the assessment. Equipment products, once identified, can be ordered privately and will support you to maintain your independence. SmartAssist is accessed via the website www.equip-yourself-surrey.org.uk.

Centres for the Community and Retired People If you are a resident in the Surrey area you could go to one of your local centres to meet new people, and try out different sorts of activities that you would not be able to do at home. You will find a Centre for the Community or Centre for Retired People in all of the boroughs and district council areas across Surrey. In the majority of cases, centres are run directly by your local borough or district council, but in a couple of areas they are run by voluntary organisations, so please contact your local council for further information. These centres offer a wide range of services and activities from hairdressing, art and bridge to computer classes for all levels. In addition to these, they also offer reasonably priced refreshments, meals and snacks, mixing with other people who have similar pastimes to you.

A Wellbeing Centre within a centre facility is being established in every Surrey borough and district council area. Wellbeing centres are supporting early diagnosis of dementia and providing information and advice. In addition, a range of Telecare equipment is available so you can see how it might assist you in the home. As of June 2014, eight Wellbeing centres (Elmbridge, Epsom and Ewell, Guildford, Mole Valley, Runnymede, Spelthorne, Tandridge and Woking) are open with further centres being developed across Surrey, with Surrey Heath’s Wellbeing Centre planned to open in September 2014. If you would like further information about services, facilities, new activities happening at your local centre or Wellbeing Centres, please contact your borough and district council or visit www.surreycc.gov.uk/wellbeingcentres.

Meals services If you are finding cooking meals or heating pre-cooked meals a challenge then you would benefit from a hot lunchtime meal delivered directly to you by hand on a daily basis by volunteers or paid staff. In addition some of the borough and district councils are also able to provide a tea service, which would include a sandwich, cake and fruit (or similar) delivered at the same time as your lunchtime hot meal. For more details on the Community Support Services available locally and the referral process please contact your local council: Elmbridge Borough Council Tel: 01372 474552 Or email: commservices@elmbridge.gov.uk Epsom and Ewell Borough Council Tel: 01372 732421 Or email: mealsonwheel@epsom-ewell.gov.uk

Guildford Borough Council Tel: 01483 503010 Or email: mealsonwheels@guildford.gov.uk Mole Valley District Council: residents of Leatherhead, Great Bookham and Fetcham should contact Elmbridge Borough Council Tel: 01372 474552 Or email: commservices@elmbridge.gov.uk Residents of Ashtead should contact Epsom and Ewell Tel: 01372 732421 Or email: mealsonwheels@epsom-ewell.gov.uk Reigate and Banstead Borough Council: currently there is no meals on wheels delivery in Reigate and Banstead except for Horley where meals are delivered by Tandridge District Council. Tel: 01883 347230 Or email: dbc@tandridge.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Meals services continued Runnymede Borough Council Tel: 01932 425010 Or email: community.meals@runnymede.gov.uk

Tandridge District Council Tel: 01883 347230 Or email: dbc@tandridge.gov.uk Or: customerservices@tandridge.gov.uk

Spelthorne Borough Council Tel: 01784 444265 Or email: meals.wheels@spelthorne.gov.uk

Waverley Borough Council Tel: 01252 727280 Or email: WaverleySM@royalvoluntaryservices.org.uk

Surrey Heath Borough Council Centres for Retired People Tel: 01276 707660 Or email: windle.valley@surreyheath.gov.uk

Woking Borough Council Tel: 01483 770777 Or email: communitymeals@woking.gov.uk or wokbc@woking.gov.uk

Surrey Heath Borough Council Community Meals Service Tel: 01276 707660 Or email: community.services@surreyheath.gov.uk

Maintaining your home and caring for the environment Having a warm and weatherproof home is an important part of staying well and maintaining your independence. If you feel your home is getting too much to cope with, there may be practical and financial help to make repairs, improvements or adaptations. Your local Home Improvement Agency service may help here. You can also contact Action Surrey, which works in partnership with your local district and borough council to find out about the grants and loans which may be available nationally and locally to fit insulation, clear lofts and replace boilers. Action Surrey manages a trusted installer network and can assist with a wide range of enquiries relating to saving energy and reducing energy bill Action Surrey Tel: 0800 783 2503 Or email: info@actionsurrey.org Web: www.actionsurrey.org

Tel: 01932 425880 Or email: CareRepair@runnymede.gov.uk Web: www.runnymede.gov.uk/CareRepair

Elmbridge Elmbridge Care & Repair Tel: 01372 474645

Spelthorne Spelthorne Home Improvement Agency – A2 Dominion Tel: 0208 825 1759

Epsom and Ewell Home Improvement Agency Tel: 01372 732000 Or email: HIA@epsom-ewell.gov.uk Guildford Guildford & Waverley Care & Repair Tel: 01483 444302 Reigate, Banstead and Mole Valley Independent Home Solutions – Reigate, Banstead and Mole Valley Tel: 01737 845630 Or email: info@ihscic.org.uk Runnymede Runnymede Care and Repair

Surrey Heath Homelink – Woking Tel: 01483 743668 Tandridge Tandridge Care and Repair Tel: 01883 722000 Waverley Guildford and Waverley Care and Repair Tel: 01483 444302 Woking Homelink – Woking Tel: 01483 743668 Or email: Homelink@woking.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Advert_SCA_Care Choices_August 2014__420x297mm+bleed DPS_Art:-) 26/08/2014 13:51 Page 1

Celebrate the best in adult social care with the

Surrey Care Awar There’s still time to nominate your organisation and your staff for one of this year’s prestigious Surrey Care Awards. The Surrey Care Awards offer a wonderful opportunity to motivate your workforce and recognise excellence within your company. Share your success with staff and other colleagues in the county’s adult care sector at our gala Awards presentation ceremony at Epsom Downs Racecourse on Friday 21 November. With superb guest presenters, music, dinner and dancing we promise it will be a night to remember! To nominate your team or your company just download the nomination forms from the Surrey Care website

www.surreycare.org.uk

Spotlight on Sponsors A big thank you to those organisations who have already agreed to sponsor this year’s Surrey Care Awards. Sponsorship opportunities are still available so call Erica Lockhart on 01372 360593.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

ards 2014 Surrey Care Awards 2014 Categories ● Ancillary Worker of the Year

● Dementia Care Team Award

● Beyond the Call of Duty

● Care Team Award

- Care Home or Care at Home

● Outstanding Contribution

to Social Care

● Manager of the Year

- Care Home or Care at Home

● Care Newcomer Award

- Care Home or Care at Home

● Frontline Leader’s Award ● Most Innovative Activity Programme

involving Service Users (Individual or Team Award)

● Care Employer/Provider of the Year

(Company Award)

● Involving Friends, Family and

Community (Company, Team or Individual Award)

● Using Technology in a Care Setting

(Company Award)

now s n o nati ctober! i m r no to 8 O o f e dlin tended a e D ex

Don’t miss out! Tickets for our gala awards dinner and dance on Friday 21 November at Epsom Downs Racecourse are now selling fast so book now to avoid disappointment. Download the booking form from our website or email sca@surreycare.org.uk Keep up to date with the Awards and all the news from the Surrey adult care sector. Follow us at www.twitter.com/surreycare

Visit www.carechoices.co.uk for further assistance with your search for care

NHS Continuing Healthcare Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home. People eligible for NHS Continuing Healthcare funding will have been assessed by health and social care assessors to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense on-going care needs. National guidance says that the assessment for NHS Continuing Healthcare should be ‘person-centred’. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views about their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It’s a good idea to make it clear that you would like to participate fully in the assessment process. A decision about eligibility should usually be made within

28 days of a referral for assessment being made to the NHS Clinical Commissioning Group. If you are already receiving support from us, your social care worker will be able to give you more information about NHS Continuing Healthcare and complete with you a NHS Continuing Healthcare screening checklist from which a referral for assessment can be made if you are entitled to it. Your GP or community nursing service should be able to give you advice or make a referral with you if you are not currently receiving support from us. Further information can be obtained from either: NHS Continuing Healthcare Team Surrey Downs Clinical Commissioning Group Cedar Court, Guildford Road, Leatherhead KT22 9AE Tel: Switchboard 01372 201700 - main admin 01372 201645 Fax: 01372 202697 or Adult Social Care Continuing Care Team Surrey County Council Fairmount House, Bull Hill, Leatherhead KT22 7AH Tel: 01737 737322 Email: continuing.care@surreycc.gov.uk

Health and wellbeing Following the transfer of the Public Health function to Surrey County Council, there is now one online resource which brings together everything relating to health and wellbeing in Surrey.

Visit: www.healthysurrey.org.uk for more information. The information below is some general advice on keeping well.

Advice for carers Look after yourself! We know that more than 80% of carers say that their caring role has damaged their health and carers providing more than 50 hours of care per week are twice as likely to report ill-health as those not providing care. So take care of your own health needs. See the section on Health Checks (page 45) to see if you are eligible and where you can find your nearest participating venue. The Health Check offer is available to all eligible registered carers through their carer support organisations and schemes across Surrey at the venue and time that is convenient for them. Try not to miss your own medical appointments; attend regular check-ups and screenings

when you are called. As soon as you begin caring, inform your GP, so they will find it easier to diagnose, advise and support your health needs in the future. GP surgeries across Surrey may now prescribe Carers’ Breaks as part of their clinical decision on what is best to meet your physical and emotional needs. Nearly all GPs across the county have signed up to the scheme, so it is worth you talking this over with your GP. For information about the GP Carers’ Break service, carers should contact Surrey Independent Living Council: www.surreyilc.org.uk.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Smoking The Surrey Stop Smoking Service is free, local and effective. Formerly part of the NHS, this Service is now the responsibility of Surrey County Council and offers support that works. Did you know that you’re up to four times more likely to quit smoking successfully if you go to your local Stop Smoking Service and use stop smoking medicines,

than if you try to quit using willpower alone? In 2012/13, the Service supported almost 4000 people in Surrey to quit. Tel: 0845 602 3608 or visit www.healthysurrey.org.uk/your-health/smoking

Health checks Everyone is at some risk of developing heart disease, stroke, diabetes, kidney disease and some forms of dementia. The good news is that these conditions can often be prevented. The NHS Health Check can help you by assessing your risk of developing these health problems and giving you advice on how to reduce it. You are eligible for a NHS Health Check once every five years if you are: • between 40 and 74 years old; and • haven’t already been diagnosed with vascular diseases or have certain risk factors such as high blood pressure or high cholesterol treated by medication. At the check, your risk of heart disease, stroke, kidney disease and diabetes will be assessed through some straightforward tests and standard questions about your lifestyle and family medical history. You’ll be offered personalised advice and support to help you lower that risk

and stay healthy. This could include suggestions on small changes to your diet or how much exercise you take if your risk is ‘low’ or ‘moderate’. If you are at ‘higher’ risk, you might be offered help to take action, including losing weight or stopping smoking. Or you might be referred to your GP who may offer things such as medicines to control your blood pressure. It makes sense for all eligible people to have a routine NHS Health Check for these conditions every five years. Small, long-lasting changes to your lifestyle can make a huge difference. That means you can take action early and greatly improve your chance of a healthier and longer life. Please see www.healthysurrey.org.uk/your-health/ health-checks for more information and a list of participating venues. Even if your GP isn’t taking part you can go to a participating pharmacist and, as long as you’re eligible, book your Health Check with them.

Keeping active It is important you keep active as you become older. Some of the benefits of keeping active are: • a reduced risk of developing a life-threatening condition; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and • improved sleep and increased vitality. To stay healthy or to improve health, older adults need to do two types of physical activity each week: aerobic and

muscle-strengthening activity. For further details of how much and examples of activity for the over 65s please visit this website: www.nhs.uk/Livewell/fitness/Pages/ physical-activity-guidelines-for-older-adults.aspx. Preventing falls Older adults at risk of falls, such as people with weak legs, poor balance and some medical conditions, should do exercises to improve balance and co-ordination at least twice a week.

Eating well Eating well can help you improve your wellbeing and manage your weight. It can reduce your risk of developing diseases such as diabetes and coronary heart disease. Eating well is different for different people.

will help you stay healthy and recover from episodes of illness more quickly. Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat:

Eating well over 60 Your body changes as you get older, but a balanced diet

• plenty of fruit and vegetables – aim for at least five portions of a variety of fruit and vegetables a day;

Visit www.carechoices.co.uk for further assistance with your search for care

Acorn Court Nursing, Residential & Dementia Care Home Watercolour Development The Kilns, Redhill, RH1 2NX Claremont Court Specialist Dementia (Nursing & Residential) Harts Gardens, Guildford Surrey, GU2 9QA Queen Elizabeth Park Nursing, Residential & Dementia Care Home 1-72 Hallowes Close Guildford, Surrey, GU2 9LL

Let’s talk about better care. We believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference. To find out more information about any of our homes throughout Surrey or to arrange a visit please call: 0208 879 6567 or email: info@carebase.org.uk

www.carebase.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Eating well continued >> • plenty of bread, rice, potatoes, pasta and other starchy foods – choose wholegrain varieties if you can; • some milk and dairy foods; • some meat, fish, eggs, beans and other non-dairy sources of protein – try to eat at least two portions of fish a week, including a portion of oily fish; and • just a small amount of foods and drinks that are high in fat or sugar. For further information visit: www.nhs.uk/Livewell/ over60s/Pages/Nutritionover60.aspx Caring for someone with learning disabilities If you care for someone with learning disabilities you may wish to look at the web page www.nhs.uk/Livewell/ Disability/Pages/weight-management-learningdisabilities.aspx which provides information and advice to help you support them with leading a healthy lifestyle. Keeping healthy Try to keep your weight at a healthy level. As you become older, if you’re overweight, you may find you are less mobile. This can affect your health and quality of life. Being overweight also increases your risk of diseases such as heart

disease and diabetes and makes it difficult to manage them. Being underweight isn’t healthy either and may be a sign that you’re not eating enough or that you’re unwell. Being underweight also increases your risk of osteoporosis. If you’re worried about your weight, ask your GP to check it. They may refer you to a dietitian, who can advise you about changing what you eat to meet your current needs. Be aware if you lose your appetite As we age, it’s natural to eat less or be less interested in food. This is partly because we’re not as active as we used to be, and also because we lose some muscle so our bodies burn fewer calories. However, it’s important to get all the energy and nutrients that your body needs. If you don’t eat as much as you used to, eat smaller meals more often and make sure you supplement them with nutritious snacks, such as fruit, vegetables and wholegrain toast. Try and eat regularly, at least three times a day. If you don’t feel like cooking from scratch, have a tinned, chilled or frozen ready-prepared meal instead but don’t forget to eat some fruit or vegetables as well. Frozen vegetables can be as good as fresh and can be easily cooked in the microwave. It’s a good idea to have a store of foods in the freezer and cupboard in case you cannot go out.

Thirst 4life As we age our thirst sensation can be reduced, meaning we may not feel thirsty, but it is important to drink plenty of fluids. Aim to drink about 1.2 litres (or about two and a half pints) of fluid every day to stop you getting dehydrated. This is about six 200ml or eight 150ml glasses, cups or mugs. When the weather is warm or when you are active, you’ll probably need to drink more than this. All non-alcoholic drinks count towards your daily fluid intake, including tea and coffee. However, try and opt for healthy choices like water, milk and fruit juices. Drinks that contain a lot of caffeine, such as strong tea and coffee, might make your body produce more urine. If you mostly drink strong tea or coffee (or other drinks that contain a lot of caffeine), make sure you also drink some water or other fluids each day that don’t contain caffeine. For more information, please visit: www.nhs.uk/ conditions/Dehydration/Pages/Introduction.aspx. Alcohol: how much is too much? In Surrey, it is estimated that more than a quarter of adults who drink alcohol, drink above what are considered

recommended levels. This means that they are putting themselves at risk of developing health problems in the future due to their drinking. In addition, surveys have shown that only 12-16% of Surrey adults are aware of the recommended guidelines for safe drinking. For more information, visit www.healthysurrey.org.uk/your-health/alcohol. If you are concerned about your own or someone else’s drinking, you can speak to: • Surrey Drug and Alcohol Care 24/7 confidential helpline on 0808 802 5000 (free from mobiles and landlines); or • your GP or local support organisations such as Alcoholics Anonymous.

Visit www.carechoices.co.uk for further assistance with your search for care

Housing options Sheltered housing Sheltered housing is usually for older people, although in some cases it may be suitable for people who are younger and have a disability. You have your own self-contained accommodation (there may also be some communal areas) and are largely independent, but there are staff available to offer some support, to check on your wellbeing and to respond in case of emergency via an alarm. These staff do not provide

personal care or help with shopping, for example, but if required can support you to purchase the necessary support from other agencies. For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint. org.uk or by visiting one of the hubs on local high streets or looking at www.thesurreyhubs.org.uk.

Extra Care housing Extra Care housing offers self-contained accommodation with staff available on-site to assist with housing-related matters. There is also a separate staff team who will be available to provide personal care according to any assessed need. You can use your Personal Budget to buy your care alongside any additional services you may choose from the on-site provider or elsewhere. There may also be additional facilities such as a

restaurant, and social/leisure facilities. The intention is that people can move into Extra Care housing as an alternative to residential care, as the support available can respond to changing needs. For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint. org.uk or by visiting www.thesurreyhubs.org.uk.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes Residential care If you are not able to live safely at home due to physical or mental frailty, a care home may be the best option. All care providers must be registered with the Care Quality Commission (CQC). The CQC regulates and sets essential standards that care homes must meet in order to ensure people receive good quality, safe care. All homes are inspected against these standards by the CQC, who report on its findings. These inspection reports are available at the individual homes or from the CQC. See page 60 for contact details. Care homes and care homes with nursing are categorised by the type of care they provide, which are listed in this Directory, starting on page 69. Surrey County Council in-house services offer a range of accommodation-based support options for people in Surrey. We have six residential care homes for older people that provide a range of services including short-term breaks (respite), day care, reablement, dementia support and long-term residential care. Our five residential care homes for people with learning disabilities offer short-term breaks (respite), outreach support and long-term residential care. We promote independence and involvement in the community and empower people to live a meaningful and satisfied life. All our services are listed in this Directory. Further information on the older people homes are on www.surreycc.gov.uk/adultsocialcare. There are two types of care home: • Care homes (personal care only) Personal care includes bathing, help with eating, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide different types of support and placements including long term stays, both planned and emergency breaks for you and your family and then help you to return to your own home (reablement services). In some circumstances personal care must be paid for. See page 58 for more information on paying for residential or nursing care. • Care homes with nursing If you think you need nursing care in a care home you will need to take advice from either a social care worker or registered nurse to work out what care you will need. This visit could be in your own home, or in a hospital if you’ve been ill, or in a care home. You will be fully involved with

planning your care needs. If a care home providing nursing care is the best option for you, and you are eligible, the social practitioner will give you information to help you find a home that meets your care requirements. It is important that you get your nursing needs assessed and determination completed before you go into a care home with nursing so you are clear that you are entitled to Funded Nursing Care (FNC) contribution (sometimes known as RNCC). You can request that this assessment occurs before discharge from hospital from the ward nursing staff, your social care worker (via NHS CHC (Continuing Healthcare Checklist) screening - see page 44), or directly from the Funded Nursing Care Team at the clinical commissioning group (CCG) (see details for Surrey Downs CCG on page 44). On admission, the care home with nursing should apply to the clinical commissioning group so your nursing needs are assessed to determine if you are eligible for an FNC contribution or NHS Continuing Healthcare, if this decision has not already been made. For further information, call this Directory’s independent helpline: 0800 389 2077.

WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS

A FREE service to families seeking care CALL US DIRECT ON 01483 203636 or email at customerservices@careseekers.co.uk www.careseekers.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

NEL_041_Care_Choices_PC_Advert_FINAL_OUT.indd 1

08/08/2014 10:26

Care homes checklist

When considering potential care homes, consider the following questions: First impressions • • • • •

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees? £............................ • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs & walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life in the home • Are there any rules and restrictions (e.g. going out, time of return etc.)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort?

YES NO

• Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance? • Can you handle your own money? - If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on day and night?

Visitors • Are visitors welcome at all times? • Is there somewhere to see them in private? • May your visitors join you at meals? • Can your visitors stay overnight?

Catering • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities • Can you continue to pursue your hobbies/interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? - How much do they cost? £............................ • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

Gardens • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet?

Contract terms • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 10:26

Dementia care Dementia services in Surrey Surrey County Council and the six clinical commissioning groups (CCGs) are meeting the growing challenge of dementia by implementing an older people’s mental health and dementia strategy (2010-2015). The strategy is now over four years old and we have five dementia local implementation groups centred on the communities of the five acute hospitals that are implementing local priorities consistent with the objectives of the countywide strategy. As the population ages the incidences of dementia grow accordingly. We have 15,000 people with dementia currently in Surrey with an expected growth to 17,000 by 2020. There are approximately 300 people with early onset dementia across the county. One of the biggest challenges we face is raising the level of diagnosis from its current level of 43% to over 60% by 2015. We have invested £1.6 million in psychiatric liaison services and crisis services in the five acute hospitals and connected this with reablement services that support people to return to their own homes with the appropriate levels of support. We have consolidated our Southlands (surrey ed vers)_Layout 11/08/2011 Society 08:53 Page day care programmes with the 1Alzheimer’s and1 in

Southlands 7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF Tel: 01737 769146 Email: southlandsresthome@hotmail.com Web: www.southlandsresthome.co.uk

Southlands caters for individuals from the age of 60 years old who suffer from mental health problems and dementia. We provide 24hrs care and have an excellent activities programme that is tailored to each individual’s needs so that they benefit from the optimum therapeutic value of the service we provide.

Kathryn’s House 43-49 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 301490 Email: info@kathrynshouse.co.uk

Kathryn’s House Residential Care Home provides care with compassion in a safe and homely environment. The home caters for older people, including those with dementia and mental health needs. Situated within easy walking distance of Guildford town centre, bus and rail links. The home has been recently extended and refurbished to include ensuite facilities and a secure decked garden area at the rear.

Spelthorne we have increased the capacity from 100 to 125 places a week through our work with a local voluntary sector organisation called ‘Cameo’. The six clinical commissioning groups in Surrey have been working hard to address local issues that include working with care homes, establishing clear pathways to memory services, a commitment to raising the diagnosis rate and implementing crisis services that reduce hospital admissions. The Dementia Friendly Surrey community programme has been a major success across the county raising awareness of dementia and challenging some of the myths about dementia. The public awareness programme among residents has been supported by a series of meetings and briefings with local groups and the community to raise awareness and support the increased rate of diagnosis. We have recruited over 150 Dementia Champions and continue to work with them on how they can become part of a local alliance that supports people with dementia to live at home in their own community for as long as they choose to. We have 13 exciting innovation schemes across the county which offer a diversity of support from befriending to dementia cafes. Our training programme is currently running throughout 2014 and we have trained over 43 organisations and businesses to date on dementia awareness. We are currently evaluating the project and are busy developing the next stage which will be around creating Dementia Friendly towns in Surrey. We have established a criteria for towns to become eligible for Dementia Friendly status and we are scheduling a workable programme that will deliver our objectives.

Rotherbank Residential Care Home

Rotherbank Farm Lane, Liss Forest GU33 7BJ • Dedicated respite bed bookable in advance / emergency admissions. • Daily activities. • Outings in home’s people carrier. • Secure home and gardens. • Agency staff never used. • Cinnamon Trust Pet Friendly Care Home of the Year Finalist.

Quality Care For The Elderly / Dementia Long Term / Respite Care In Family Run Home

Tel: 01730 892 081 www.rotherbank.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dementia services in Surrey continued The criteria for becoming a Dementia Friendly town are: • local organisations and businesses attend dementia awareness training; • creating places of safety in the town which would be identified by a ‘kite mark’ and be accessible for people with dementia and their care workers; • delivering a public awareness campaign to the citizens of the town; • examine the physical layout of the town to see if it is a Dementia Friendly environment; and • promoting citizen support systems where neighbours are engaged in supporting people with dementia who live in their street. There is a greater use of telecare equipment to keep people

safe in their homes and we are currently reviewing peer support services in all the borough and district council areas. We are also establishing 11 wellbeing centres, with eight currently open and three more planned to open by March 2015. These are resources where information on local dementia services can be obtained along with opportunities to test Telecare equipment to choose what best fits individual’s needs. The centres drive a professional presence in the form of dementia navigators and some resources will be used as venues for peer support groups. For more information visit www.surreycc.gov.uk/wellbeingcentres. Surrey County Council’s approach to supporting people with dementia and their carers is through a ‘whole systems’ approach with local clinical leadership driving the design of local services.

Alzheimer’s Society Surrey The area office of the Alzheimer’s Society works to raise awareness of the needs of people with dementia and those who care for them, providing management and support for the network of branches across the South East.

Epsom Office (Mid Surrey and Dorking) The Meadows Day Hospital, West Park, Horton Lane, Epsom KT19 8PB Tel: 01372 729988

Alzheimer’s Society National Dementia Helpline Tel: 0300 222 1122

Haslemere Office (Haslemere and Waverley) Marjorie Gray Hall, Grayswood Road, Haslemere GU27 2BW Tel: 01428 642055

South East Area Office (UK) Barclays House, 51 Bishopric, Horsham, West Sussex RH12 1QJ Tel: 01403 276649

Staines Office (Spelthorne and West Elmbridge) Community Link, Knowle Green, Staines, Middlesex TW18 1XA Tel: 01784 444214

Bletchingley Office (East Surrey) The Byre, Pendell Road, Bletchingley RH1 4QH Tel: 01883 740010

West Surrey Information and Dementia Support Brockhurst, Brox Road, Ottershaw KT16 0HQ Tel: 01932 565234

Croydon Office Morland Lodge, 4 Morland Road, Croydon CR0 6NA Tel: 0208 662 5955

Woking Office (Woking Borough Council area) The Bradbury Centre, Lavender Road, Woking GU22 8BJ Tel: 01483 753651

Residential dementia care If the time comes when remaining at home is no longer possible, the benefits of residential care need considering. Questions to ask of any home registered for someone with dementia would include: who is the manager and how approachable or knowledgeable is he or she? How does the home measure and evidence quality of care? What training programmes do staff participate in? Does the home offer a person-centred approach to its care planning? How is care planned and can the home demonstrate that this is done in partnership with the individual and,

if appropriate, his or her family? What is the ratio of care workers to service users? How and when is this reviewed? Is the routine of the home designed with the needs of its clients in mind? What links are there with the community? Is there plenty of natural light? Is moving around helped by easily understood signage? How is technology employed to help alleviate falls and promote independence? Is there an odour? Do the residents look well cared for and happy? What interaction is there between staff and residents? Further questions to consider can be found in the >>

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RODWELL FARM NURSING HOME Specialised unit for younger people with physical disabilties Relationship Centred Care ™ • Young people 25 - 65 • Care for individuals with complex needs • Individually tailored care plans • Day care available • Active social programme • Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Please visit our website or contact us to obtain a brochure and arrange a visit. Telephone: 01932 853371 • Email: enquiries@rodwellfarm.co.uk • Website: www.rodwellfarm.co.uk

Luxury Residential Care on Silvermere Lake Silvermere, our new flagship care home, brings to the Cobham and Weybridge districts a home of unrivalled luxury, overlooking Silvermere Lake and the adjoining Silvermere Golf Club. The home has been developed by award winning Avery Healthcare, a care provider with a portfolio of established residential care homes across the UK. This vibrant home, set amongst pleasant woodland, offers the highest standards of living. Call Lesley Loizou if you would like to know more. Silvermere Care Home Redhill Road | Cobham | Surrey | KT11 1EF Telephone 01932 576650 enquiries.silvermere@averyhealthcare.co.uk Watch our video at www.silvermerecarehome.co.uk

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Residential dementia care continued >> residential dementia care checklist below. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical. Visit the home without an appointment and judge how you are greeted. In terms of medication, particularly the use of antipsychotic medication, it is worth checking the culture

of the home on the general use of medication. While prescribed medication is useful, it should not be used to control behaviour. The home should be person-centred in its approach to individuals, understanding what triggers challenging behaviour and responding in a supportive and compassionate way. It would also be helpful to check if the home conducts annual reviews of medication usage with their local GP practices.

Residential dementia care checklist

ÂŠ 2014 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 51. Residents The best indication of a good home is that the residents appear happy and responsive. 3 H ow do staff support a resident who may be

3 Do staff compile life story books including

photographs, mementos?

Staff

3 I s the home clean and odour free?

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

3 I s there evidence that residents have their personal

3 Do they have any training and experience in

distressed or anxious?

care needs met? For example, are residentsâ&#x20AC;&#x2122; nails well cared for and manicured?

Access

dementia care? 3 Is there evidence that staff actively engage with

people with dementia?

If the person with dementia needs or is likely to need equipment or adaptations you may want to check:

3 How do staff support residents to make the most of

3 T here is adequate signage, colour and other cues for

3 Will the person with dementia have a member of staff

different parts of the home such as their own room, dining room and bathroom. 3 H ow does the home ensure the safety of the

residents without restricting their freedom? 3 D oes the home have a Personal Emergency

Evacuation Plan (PEEP) for each resident and how is this kept updated?

Bedrooms You may want to find out whether the person with dementia can have their own room and whether: 3 Residents are encouraged to bring in some of their

own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed. 3 Is there a lively and well-run activities programme 3 Are residents supported to go on outings

with staff? 3 Are reminiscence activities available? 3 Are residents able to compile memory boxes?

their abilities. particularly responsible for their care? 3 Is there a member of staff you can talk to about your

own concerns about the person with dementia and are staff well-informed about dementia and related conditions such as depression in older people?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. 3 Does the manager have a knowledge of dementia

and can they deal with difficulties that may arise in an understanding way? 3 How does the manager create an environment where

the lives of people with dementia are enhanced? 3 How are residents encouraged to play as active a part

as possible in their own care and support? 3 How does the home keep individual care plans

updated and how will the resident and their family be involved in this? 3 Is there a full assessment at home before a resident is

admitted?

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Other specialist services Support for people with disabilities Surrey Choices (a new local authority trading company) aims to find the best support, care, activities and services for your needs. The company’s flexibility means it changes to suit you – not the other way round. So whatever you do at Surrey Choices will be right for your situation, your needs and your ambitions. Services include: - EmployAbility; - Shared Lives Service; - AboutUs Learning, Technology and Communication Team; and - The Personalisation Team (assessments, coordination and support planning). Surrey Choices offers day and community support for people with learning disabilities and physical disabilities, and older people, including: - a café; - hot meals; - evening clubs; - gym/exercise equipment; - a hydrotherapy pool; - arts and crafts; - sensory rooms; and - massage, chiropody and foot care. Leading the provision of creative, innovative services that promote dignity, growth and personal choice.

Other specialist services include FirstPoint: Hard of Hearing, Deaf and Interpreting Services (formerly Deaf Services) and Sight for Surrey (formerly Surrey Association for Visual Impairment - SAVI). FirstPoint: Hard of Hearing, Deaf and Interpreting Services’ team offers information and advice, assessment of need and a range of equipment to support people to live independently in their own home. They have first-hand experience of hearing loss and understanding its impact. FirstPoint CiC Fairmount House, Bull Hill, Leatherhead, Surrey KT22 7AH Tel/Minicom: 01372 376558 SMS: 07854 238787 Fax: 01372 363239 Email: contact@first-point.org.uk Sight for Surrey caters for visually impaired people within Surrey. They offer support and advice as well as classes in Braille, magnifiers and other reading equipment. They can also help organise grants/loans. Sight for Surrey Rentwood, School Lane, Fetcham, Leatherhead KT22 9JX Tel: 01372 377701 Fax: 01372 360767 Minicom: 01372 361517 SMS text: 07500 926834 Email: info@sightforsurrey.org.uk Web: http://sightforsurrey.org.uk

Surrey Choices Nexus House, Green Street, Sunbury-On-Thames TW16 6AQ Tel: 01483 519153 Email: info@surreychoices.com Text: 07860 026932 Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc

Mental health services If you have concerns about your mental health or require help for someone in your family you should contact your GP in the first instance, who will advise on the best way to address the issue. This may be dealt with by the primary care services or you may be referred to your local Community Mental Health Recovery Services (CMHRS) which provide a range of secondary mental health services. The local team will determine your eligibility for services and carry out a comprehensive assessment of your needs. You will be given a statement of your needs and a support plan will be established to meet these needs using a

supported self-assessment approach. For your social care needs you will be supported to choose how best to meet these needs and improve your recovery. The majority of services are aimed at supporting people in their own homes in the community but if the assessment deems that supported living is required, you will be helped to identify a resource that will meet your assessed needs. For further information visit www.surreycc.gov.uk/adultsocialcare.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community Mental Health Recovery Services contacts Elmbridge Joseph Palmer Centre, 319a Walton Road, West Molesey KT8 2QG Tel: 0208 873 4300

Reigate and Banstead Shaws Corner, Blackborough Road, Reigate RH2 7DG Tel: 01737 272301

Epsom and Ewell Farmside, Horton Lane, Epsom KT19 8PB Tel: 01372 204000

Runnymede Lake House, St Peter’s Hospital Site, Guildford Road, Chertsey KT16 0QA Tel: 01932 723392

Guildford Horizon Centre, Farnham Road Hospital, Guildford GU2 7LX Tel: 01483 443551

Spelthorne The Portacabin, Burges Way, Knowle Green, Staines TW18 1YA Tel: 01932 794848

Mole Valley Clarendon House, 28 West Street, Dorking RH4 1QJ Tel: 01306 502400

Tandridge Langley House, Church Lane, Oxted RH8 9LH Tel: 01883 385481

Hampshire Conifers, Sorrel Close, Farnborough, Hampshire GU14 9XW Tel: 01252 802555

Waverley Covering Cranleigh, Farnham, Godalming and Haslemere clinics. Berkeley House, 11-13 Ockford Road, Godalming GU7 1QU Tel: 01483 528100

Hollies Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire GU11 1AY Tel: 01252 335566

Woking Bridgewell House, Surrey Heath The Ridgewood Centre, Old 29 Claremont Avenue, Bisley Road, Frimley GU16 9QE Woking GU22 7SF Tel: 01276 605522 Tel: 01483 756318

The End of Life Care Strategy End of Life Care is ‘care that helps all those with advanced, progressive, incurable illness (malignant and non-malignant alike) to live as well as possible until they die. It enables the supportive and palliative care needs of both patient and family to be identified and met throughout the last phase of life and into bereavement. It includes management of pain and other symptoms and provision of psychological, social, spiritual and practical support.’ Due to the ageing population, the number of deaths per year in England and Wales is expected to rise by 17% between 2012-2030 (Gomes & Higginson 2008). We know that nationally 70% of people would prefer to die

at home, yet 51% still die in hospital. Our aim is to work in partnership to commission end of life care arrangements that offer choice, consist of high quality services, embed best practice and support both patients and care workers, taking account of their physical, psychological, spiritual, cultural and social needs during the end of life and into bereavement. Our commitment to joint commissioning, focusing firmly on individual needs, ensuring we work in an integrated way with clinical commissioning groups, service providers and other partners, helps ensure we deliver consistent and high quality care for people including those approaching the end of life.

Useful websites – End of Life Care Caring Connections www.nhpco.org/learn-about-end-of-life-care Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. www.dyingmatters.org End of Life Care – NHS Choices www.nhs.uk/planners/end-of-life-care/pages/end-oflife-care.aspx

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk

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Paying for residential or nursing care Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask us to carry out an assessment of their needs. This includes people who may have sufficient money to pay for their own care. We can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc. to help you stay in your own home for as long as possible. If your needs assessment shows that a care home is the best option, we can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care

homes with nursing begin on page 69. You need to choose a home you can continue to afford. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home. If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require. If you have assets of less than £14,250, your contribution will be assessed only on your income and we meet the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

What will you have to pay for your care? The value of your home is included when assessing capital unless: your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there. If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan and will need to be repaid once your house is sold. We will contribute financially towards your care costs. How much? To work out how much we will pay, you must ask for an assessment. This will define your care needs and how they will be best met and your financial situation. The homes you consider must be able to meet these needs. Your choice of care home will usually be limited to those that accept the local authority’s funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. Whatever your circumstances... Remember: • If your partner still lives at home, they will not be meanstested. • If you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner. • Your assessment will be made up of two elements, a care part and a financial one.

• A nursing home will generally be more expensive than a care home offering personal care only. Consider claiming: • Income support • Pension Credit Definitely claim: • Attendance Allowance, worth either £54.45 or £81.30 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from the council. Moving into a nursing home? • You may be eligible for the NHS Nursing Care Contribution – currently £110.89. Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. Please contact us for information on our contribution to care fees, phone the Adult Social Care helpline on 0300 200 1005. Some of the figures mentioned here may change over the life of this Directory. For further information call this Directory’s independent helpline: 0800 389 2077.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Deferred Payment Agreements If you are eligible for the scheme, after the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. However, we may limit

how much we will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day

and night. If you are paying for your own care in full you can continue to receive the Attendance Allowance but if you receive financial help from us, the Attendance Allowance is not payable after 28 days.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care

Contribution (currently £110.89 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Continuing Healthcare Funding As explained on page 44 you can receive Continuing Healthcare services in any setting, if your needs demonstrate a ‘primary health need’. The NHS will pay if you need healthcare from a community nurse or a therapist, as well as personal care to help you at home like having a bath or dressing.

If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than the contribution offered by us, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively,

you would have to find a cheaper home. Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. For further information call this Directory’s independent helpline: 0800 389 2077

getWIS£ Are you receiving benefits, not sure if you should be or having difficulty since the benefit rules and regulations were changed in 2012? We suggest you contact getWIS£ who will, at no cost, provide you with a benefit check, make claims on your behalf and help you every step of the way to ensure that you are receiving what you are entitled to. This service is led by Surrey Disabled People’s Partnership in conjunction with a number of other voluntary

organisations who have well trained staff and volunteers who understand your circumstances and will assist you by meeting you at home or in a venue of your choice. Contact them on: 0300 030 9432 or SMS on: 07561 392 818 or if you are able to make a self-referral or wish to refer someone else, email: info@getwisesurrey.org.uk.

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Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all Adult Social Care and healthcare services in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings Adult Social Care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC holds and publishes up-to-date information about the compliance of Adult Social Care providers with essential standards of safety and quality. Following an inspection, each care home and home care

agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk. The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. CQC carries out a mixture of announced and unannounced inspections. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Safeguarding adults at risk Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring. An adult at risk is defined as ‘a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.’ An adult at risk may therefore be a person who: • is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability; • has a physical disability and/or a sensory impairment; • has mental health needs including dementia or a personality disorder; • has a long-term illness/condition; • misuses substances or alcohol; or • is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to harm. The ‘No Secrets’ Guidance (2000) defines harm as ‘a violation of an individual’s human and civil rights by any other person or persons or organisation. Harm may consist of a single act or repeated acts. It may be physical, verbal or psychological, it may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter into a financial or sexual transaction to which he or she has not consented, or cannot consent.’

Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work. Harm may occur in domestic, institutional and public settings. The harming of adults at risk occurs in all cultures, all religions and all levels of society. Forms of harm could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the harm affects more than one person within an organisation and is not addressed by the service’s management. Who might be causing the harm? The person who is responsible for the harm is often well known to the person being harmed and could be: • a carer (unpaid); • or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits adults at risk who are vulnerable people. Surrey County Council’s Adult Social Care works with partner agencies in Surrey to safeguard vulnerable adults against abuse and to raise awareness throughout the community to help prevent further abuse through the Surrey Safeguarding Adults Board.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Safeguarding adults at risk continued If you suspect abuse either in the community or in a care home or care home with nursing In an emergency dial 999. Otherwise, contact the Surrey County Council Adult Social Care helpline (8.00 am to 6.00 pm) on: 0300 200 1005. Text: 07527 182861. Emergency Duty Team (out of hours service) 01483 517898. www.surreycc.gov.uk/protecting adults

If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk

Comments, compliments or complaints All care providers need to know how well they are doing. Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better. If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the serviceâ&#x20AC;&#x2122;s manager. The problem may be resolved quite easily once the manager is aware of it. You should feel able to complain about any aspect of your care whether in your own home or in a care home. You may want to complain about the way you are treated by a staff member or the quality of the food you are served. Sometimes you may just want to make comments and suggestions about how things are done. Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you. If you do not wish to contact the manager, or talking to the manager may not resolve your concerns, you can contact the registered owners of the service. They have a duty to respond to your complaints. If Surrey County Council has arranged, funded or contributed to the funding of your care, you can also complain to the Adult Social Care Directorate. To do so, contact:

form at www.surreycc.gov.uk. You can also request a form from the Adult Social Care helpline by phoning 0300 200 1005 and then post it to the team that provides you with a service. All private companies providing Adult Social Care services now come under an Ombudsman who may be able to give you advice on making a complaint. The Ombudsmanâ&#x20AC;&#x2122;s details are: The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk Web: www.lgo.org.uk

Adult Social Care Customer Relations Team Surrey County Council Millmead House, Millmead, Guildford, Surrey GU2 4BB Tel: 01483 518300 Email: asc.customerrelations@surreycc.gov.uk Or complete an online feedback form: https://online.surreycc.gov.uk. Or download an Adult Social Care Customer Feedback

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Out of county care You may wish to choose a care home outside of Surrey, for example to be closer to family or friends. If you are eligible for funding from us towards the cost of your care home place, we will contract with the care home you choose. We must be satisfied that the care home is suitable for your assessed needs, so it is important to seek our advice before making a final decision. Subject to this we will normally contribute an amount equivalent to the amount which the local authority in which the care home is located would normally contribute. If you will be fully funding the cost of the care yourself,

you have the freedom to choose whichever home you wish. However, you may still wish to seek further advice about which home to choose - details of organisations that can offer advice are listed on pages 64 and 67. If, at some point in the future you become eligible for state funding, you will need to contact the local authority in which your care home is located, as you will no longer be a resident of Surrey. For further information call this Directory’s independent helpline: 0800 389 2077.

Monitoring ethnicity, religion and belief When we arrange services on your behalf, we like to take further background details in order to ensure that we are providing our services equally and fairly to protect all sectors of our community. If you use Adult Social Care services you will be

asked about your ethnicity, religion or belief and this will be recorded on your file. We need to ask everyone who enquires about or uses social services about their background to help with service planning and service provision for all communities in Surrey.

Further help How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out

treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area. For further information call this Directory’s independent helpline: 0800 389 2077.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Surrey Care Association Ltd Supporting social care providers in Surrey Surrey Care Association (SCA) provides support and information to adult social care providers in Surrey including care homes, domiciliary care agencies and supported living and housing providers. Elected Board Directors provide a network for providers to work together and act as an important communication and information link for providers providing services in the county of Surrey and neighbouring areas. SCA is a not-for-profit limited company established in September 2005. In May 2014 it launched as a subscriber organisation and no longer receives grant funding from Surrey County Council and is now fully independent. Chairman Richard Williams, owner of a domiciliary care agency, said: ‘With changes taking place in the care industry and in regulation, representative bodies have never been more important. We hold two conferences, produce a regular newsletter and weekly news bulletin and have regular network meetings for our providers. Our website www.surreycare.org. uk provides up-to-date information. Our move to a subscriber organisation has allowed us to strengthen our influencing and representational role and our services have been developed to respond to our subscriber needs.’ Projects to support the personalisation agenda for services for people with learning disabilities, and for older people, are providing valuable business and market intelligence for providers who are keen to develop services that their customers want to purchase. SCA’s evolving role with clinical

commissioning groups across Surrey provides further opportunities for providers to work with health colleagues. SCA continue to work closely with Surrey County Council. The second website www.surreycare.co.uk. complements the information in this Care Choices Directory for those looking for care services and provides a useful resource for providers to advertise jobs and to find local suppliers. SCA also hosts an annual Awards Ceremony to celebrate achievements of care services, at team and individual level, recognising the outstanding work of people working in social care. Erica Lockhart, Chief Executive of SCA Ltd said: ‘We encourage all our Surrey providers and those providers on our borders to join as a subscriber and then to get involved in our network meetings and keep abreast of developments via our newsletter and website. We provide a joined-up service to access help and information for all our subscribers.’ Enquiries can be made to: Erica Lockhart, Chief Executive Surrey Care Association Ltd, Leatherhead Enterprise Centre, Randalls Way, Leatherhead, Surrey KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk Web: www.surreycare.org.uk and www.surreycare.co.uk

Advocates can help Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. There is a range of advocacy services available in Surrey. For further information contact the lead provider for

advocacy services: Surrey Disabled People’s Partnership Tel/Text: 0300 030 7333 (local rate call) Email: advocacy@sdpp.org.uk Web: www.sdpp.org.uk

‘Tell Us Once’ service Losing a loved one is hard enough without the stress of paperwork and telephone calls to make. ‘Tell Us Once’ is a service to make it easier for families to notify government authorities about the changes in their circumstances. When you make an appointment to register a death in Surrey, the new service will be offered to you by the Surrey registration service at your death registration appointment, and it will mean that you can just tell us once and we will

notify the organisations that participate in the service. The contact number to book your death registration appointment is 0300 200 1002, and lines are open 8.00am to 6.00pm Monday to Friday. More information can be found on the Surrey County Council website: www.surreycc.gov.uk/peopleand-community/birth-death-marriage-and-civilpartnerships/death/tell-us-once.

Visit www.carechoices.co.uk for further assistance with your search for care

Useful contacts Useful local contacts Action for Carers (Surrey) Tel: 01483 302748 Web: www.actionforcarers.org.uk Action Surrey 2nd Floor, Gloucester Chamber, Jubilee Square, Woking, Surrey GU21 6GA Tel: 0800 783 2503 • Web: www.actionsurrey.org Adult Social Care Locality Teams Elmbridge Borough Council Tel: 01372 832695 SMS/Text: 07527 182861 Email: elmbridgelocalityteam@surreycc.gov.uk Epsom and Ewell Borough Council Tel: 01372 832360 • SMS/Text: 07527 182861 Email: epsom.ewelllocalityteam@surreycc.gov.uk Guildford Borough Council Tel: 01483 517262 • SMS/Text: 07527 182861 Email: guildfordlocalityteam@surreycc.gov.uk Mole Valley District Council Office Tel: 01372 833 456 SMS/Text: 07527 182861 Email: molevalleylocalityteam@surreycc.gov.uk Reigate and Banstead Borough Council Tel: 01737 737179 • SMS/Text: 07527 182861 Email: reigate.bandsteadlocalityteam@surreycc.gov.uk Runnymede Borough Council Tel: 01932 794800 • SMS/Text: 07527 182861 Email: runnymedelocalityteam@surreycc.gov.uk Sight for Surrey Tel: 01372 377 701 • SMS/Text: 07500 926834 Email: info@sightforsurrey.org.uk Spelthorne Borough Council Tel: 01932 795292 SMS/Text: 07527 182861 Email: spelthornelocalityteam@surreycc.gov.uk Surrey Heath Borough Council Tel: 01276 800205 SMS/Text: 07527 182861 Email: surreyheathlocalityteam@surreycc.gov.uk

Tandridge District Council Tel: 01737 737500 SMS/Text: 07527 182861 Email: tandridgelocalityteam@surreycc.gov.uk Waverley Borough Council Tel: 01483 518990 SMS/Text: 07527 182861 Email: waverleylocalityteam@surreycc.gov.uk Woking Borough Council Tel: 01483 518859 SMS/Text: 07527 182861 Email: wokinglocalityteam@surreycc.gov.uk Age UK Runnymede and Spelthorne Support is available for anyone over 50 in the local boroughs. This includes Support4YOU – 1:1 tailored support to enable you continue to have an active and fulfilling life. Bathing service, Handyperson and gardening service, information and advice (benefit checks etc), social activities, befriending and much more. The Orchard, Staines Lane, Chertsey, Surrey KT16 8PS Tel: 01784 444200 Web: www.ageukrunnymedeandspelthorne.org.uk Age UK Surrey Age Concern and Help the Aged have combined forces and are now called Age UK in some areas. Rex House, William Road, Guildford GU1 4QZ Tel: 01483 503414 Web: www.ageuk.org.uk/surrey For local Age UK and Age Concern offices in Surrey, visit: www.surreyinformationpoint.org.uk Alzheimer’s Society Visit www.alzheimers.org.uk to find your local branch or see page 53. Mid Surrey Local Service Office The Meadows Day Hospital, West Park, Horton Lane, Epsom KT19 8PB. Tel: 01372 729988 Blue Badge Scheme Surrey County Council, County Hall, Penhryn Road Kingston upon Thames, Surrey KT1 2DN Tel: 03456 009 009 • SMS: 07527 182 861 Fax: 0208 541 9698 • Minicom: 0208 541 8914 Lines open Monday to Friday 8.00am to 6.00pm Or to apply online go to www.surreycc.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued Citizens Advice Surrey 15-21 Haydon Place, Guildford, Surrey GU1 4LL Email: citizensadvicesurrey@cabnet.org.uk Web: www.citizensadvicesurrey.org.uk deafPlus 67 Albert Road, Farnborough, Hampshire GU14 6SL Tel: 01252 510051 Email: south@deafplus.org Web: www.deafplus.org Financial advisers Listed in your local area telephone directory. Alternatively, check website www.unbiased.co.uk. After identifying an adviser, you should make sure that your adviser is registered and authorised with the FCA. Financial Conduct Authority Check that your financial adviser is registered at www.fca.org.uk Consumer Helpline: 0800 111 6768 (freephone), 0300 500 8082 25 The North Colonnade, Canary Wharf, London E14 5HS Email: consumer.queries@fca.org.uk Web: www.fca.gov.uk FirstPoint: Hard of Hearing, Deaf and Interpreting Services CIC Fairmount House, Bull Hill, Leatherhead KT22 7AH General Tel: 01372 376558 TextDirect: 18001 01372 376558 Fax: 01372 363239 SMS: 07854 238787 Email: contact@first-point.org.uk Interpreting Tel: 01372 360718 â&#x20AC;˘ TextDirect: 18001 01372 360718 Fax: 01372 363239 SMS: 07814 262854 Email: interpreting@first-point.org.uk For out of office hours emergencies please contact the Emergency Duty Team: 01483 517898 Healthwatch Surrey Healthwatch is an independent organisation that gives people a voice to improve and shape services and help them get the best out of health and social care services. Tel: 0303 303 0023 (local rate number) Text Relay: 18001 0303 303 0023 SMS Text: 07592 787533 Email: enquiries@healthwatchsurrey.co.uk Web: www.healthwatchsurrey.org.uk Health and Wellbeing Surrey Information to promote health and wellbeing. Web: www.healthysurrey.org.uk

Home Fire Safety visits To arrange a free Home Fire Safety visit, call the Surrey Fire and Rescue Service on freephone 0800 085 0767 Local Pension Service Tel: 01737 755303 Web: www.gov.uk/browse/working/state-pension Mental Health Crisis Helpline Open 5.00pm to 9.00am Monday to Friday and 24 hours a day at weekends including bank holidays. Tel: 0300 456 8342 â&#x20AC;˘ SMS facility: 07717 989024 Web: www.sabp.nhs.uk/advice/crisis-help/index_html Patient Advice and Liaison Service (PALS) Monday to Friday, 9:00am to 5:00pm Tel: 01372 216203 Email: pals@sabp.nhs.uk www.sabp.nhs.uk/contact/PALS Patient Transport Service The Patient Transport Service provides a non-emergency booking service and general enquiries around transport options available for eligible patients living in Surrey, or who are registered with a Surrey GP. Tel 0300 200 1067 (Monday to Friday, 8.00am to 6.00pm not including bank holidays) Safeguarding Adults In an emergency call 999. For further information contact the Adult Social Care Helpline Tel: 0300 200 1005 Email: contactcentre.adults@surreycc.gov.uk www.surreycc.gov.uk/protecting adults Social Information on Disability (SID) SID runs the Disability Equipment Service website in Surrey. The website lists second-hand equipment being sold locally by individuals. SID also has a new webbased information resource available on subscription to organisations working with disabled people in Surrey. Rentwood, School Lane, Fetcham, Surrey KT22 9JX Tel: 01372 372888 Email: info@asksid.org.uk Web: www.asksid.org.uk Surrey Choices Nexus House, Green Street, Sunbury-On-Thames TW16 6AQ Tel: 01483 519153 Text: 07860 026932 Email: info@surreychoices.com Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts continued Surrey Disability Register (SDR) To register a disability in Surrey contact SDR. Surrey County Council County Hall, Penrhyn Road, Kingston upon Thames KT1 2DN Email: sdr@surreycc.gov.uk Tel: 0300 200 1005 Monday to Friday 8.00am to 6.00pm Text: 07527 182861 Surrey and Borders Partnership NHS Foundation Trust (mental health trust) 18 Mole Business Park, Leatherhead, Surrey KT22 7AD Tel: 0300 555 5222 Textphone: 0208 964 6326 Web: www.sabp.nhs.uk Surrey Care Association Suite H4, Leatherhead Enterprise Centre Randalls Road, Leatherhead KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk Web: www.surreycare.org.uk and www.surreycare.co.uk Surrey Coalition of Disabled People Campaigns for and promotes the rights of disabled people to have equality of opportunity and to live independently. FREEPOST (SCE5700), Guildford, Surrey GU4 7BR Tel: 01483 456558 Text: 077809 33053 Fax: 01483 456561 Web: www.surreycoalition.org.uk Surrey County Council Adult Social Care Team – for information and signposting Room 298, County Hall, Penrhyn Road Kingston upon Thames KT1 2DW Tel: 0300 200 1005 Fax: 020 8541 9004 SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk www.surreycc.gov.uk Out of hours (5.00pm to 9.00am) for emergencies: Tel: 01483 517898 Email: edt.ssd@surreycc.gov.uk Mental Health ‘Community Connections’ Services Five organisations provide community-based opportunities and services for people with mental health needs in Surrey to promote mental wellbeing. The services include self-help groups, access to training and volunteering opportunities, social and leisure activities.

CornerHouse 2 Courtney Road, Woking GU21 5HQ Tel: 01483 757461 SMS: 07455 749333 Email: info@cornerhousewoking.org.uk Web: www.cornerhousewoking.org.uk Mary Frances Trust 23 The Crescent, Leatherhead KT22 8DY Tel: 01372 375 400 SMS: 07929 024722 Email: infor@maryfrancestrust.org.uk Web: www.maryfrancestrust.org.uk Richmond Fellowship Redhill 3rd Floor Rawlinson House, 9 London Road, Redhill RH1 1LY Tel: 01737 771282 SMS: 07770 0890245 Email: Redhill.CC@RichmondFellowship.org.uk Addlestone 1A Corrie Road, Addlestone KT15 2HT Tel: 01932 858258 • SMS: 07455 749333 Web: www.richmondfellowship.org.uk Southern Addictions Advisory Service (SAdAS) The Welcome Project Guildford Tel: 01483 590150 Waverley Tel: 01483 415950 Surrey Heath Tel: 01276 675770 SMS: 07860 021253 Email: wellbeing@sadas.org.uk Web: www.welcomeprojectsurrey.co.uk Surrey Disabled People’s Partnership An independent organisation run and controlled by disabled people. 51 Commercial Way, Woking GU21 6HN Tel: 01483 750973 SMS: 07561 392818 Web: www.sdpp.org.uk Surrey Healthcare Services To find your local healthcare services such as GPs, hospitals, dentists and pharmacists, visit www.nhs.gov.uk If you urgently need medical help or advice about nonlife-threatening situations, call 111. Surrey Independent Living Council (SILC) Astolat, Coniers Way, Burpham, Guildford GU4 7HL Tel: 01483 458111 • Email: admin@surreyilc.org.uk Web: www.surreyilc.org.uk Surrey Information Point An online directory of information, services and activities to support adults in Surrey to live independently. The

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued website brings together in one place accurate, up-to-date and easy-to-find information on community services, facilities, money matters and health conditions. Web: www.surreyinformationpoint.org.uk Surrey Minority Ethnic Forum A collective of community and voluntary groups from Black, Asian and Minority Ethnic (BAME) backgrounds. Through the Forum, members can access information and resources to support their work in Surrey, sharing best practice, voicing concerns and influencing services and policies, both locally and nationally. Tel: 01483 566072 • Email: smef@surreyca.org.uk Web: www.smef.org.uk Surrey Telecare For information about the telecare services available in Surrey. Tel: 0800 195 6035 Text: 07800 000385 Web: www.surreytelecare.com

The Hubs The Surrey Hubs are local centres for information and support to help people stay independent. These userled hubs are accessible to everyone, and offer a place to discuss your own needs or look for information and advice for yourself or a family member. Web: www.thesurreyhubs.org.uk Voiceability – Surrey Tel: 01223 555800 • Email: info@voiceability.org Web: www.voiceability.org Wellness With A Goal (WWAG) 4A Church Street, Walton-On-Thames KT12 2QS Tel: 01932 231918 • SMS: 07812 101752 Email: info@wwag.org.uk or wwag@wwag.org.uk Web: www.wwag.org.uk Your Sanctuary helpline Domestic abuse support line. Tel: 01483 776822 • Web: www.yoursanctuary.org.uk

Useful national contacts Age UK The name of the combined Age Concern and Help the Aged. National advice line: 0800 169 6565 Web: www.ageuk.org.uk

The largest provider of comprehensive carers’ support services in the UK. Tel: 0844 800 4361 • Email: info@carers.org Web: www.carers.org

Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need. Tel: 0170 765 1777 • Web: www.aco.uk.net

Carers UK The voice of carers and the only carer-led organisation working for all carers. Tel: 0808 808 7777 • Web: www.carersuk.org

Care Choices’ helpline For independent, free information and help on housing and care for adults in England, contact this Directory’s helpline: 0800 389 2077 • Web: www.carechoices.co.uk

Counsel and Care Advice and help for older people. National advice line: 0845 300 7585 Web: www.counselandcare.org.uk

Care Quality Commission, The For national correspondence: Citygate, Gallowgate, Newcastle upon Tyne NE1 4WH Tel: 03000 616161 • Web: www.cqc.org.uk

Elderly Accommodation Counsel Free information and advice on housing and care services for older people. FirstStop Advice Line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org

Carers Direct Free, confidential information and advice for carers. Tel: 0808 802 0202 • Email: carersdirect@nhschoices.nhs.uk Web: www.nhs.uk/carersdirect Carers Trust (The name of the combined Princess Royal Trust for Carers and Crossroads Care.)

Friends of the Elderly A charity supporting older people with a range of practical needs. Tel: 0207 730 8263 Web: www.fote.org.uk Independent Age A national charity that champions independence for older people. Aims to help older people on low incomes to live

Visit www.carechoices.co.uk for further assistance with your search for care

Useful national contacts continued with dignity and independence. Advice line: 0800 319 6789 Web: www.independentage.org.uk

country’s biggest health website and gives information about your health choices. Web: www.nhs.uk

Mencap The voice of learning disability with more than 500 affiliated groups. Mencap Direct: 0808 808 1111 Lines are open 9:00am to 5:00pm, Monday to Friday Web: www.mencap.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 Web: www.napa-activities.co.uk NHS Choices NHS Choices is the online ‘front door’ to the NHS and is the

The Pension, Disability and Carers Service Provides information about pensions and pensioner benefits, whether you are planning for the future, are about to retire or have already retired. Tel: 0845 606 0265 • Web: www.thepensionservice.gov.uk The Stroke Association Providing a number of vital support services across the country to help those affected by stroke, helping them regain their lives. Tel: 0303 303 3100 United Kingdom Homecare Association Ltd (UKHCA) The professional Association of homecare providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 0208 661 8188 • Web: www.ukhca.co.uk

“Our vision is of a world where people with disabilities are equal and can live the lives they want.” Welmede Housing Association supports people with disabilities across Surrey. We have a reputation for putting people at the centre of everything we do, and providing quality care and support in the way they want it. In addition to 12 registered care homes, we provide Supported Living and Domiciliary Care Services to adults of all ages. We have several Young Transition services that support people through the journey from school and college into adult lifestyles and greater independence. Through our ‘Your Time’ service we also offer a range of activities, events, short breaks and holidays tailored to the needs of disabled people. “Dehnlea Rose provides quality care and support within a small family setting. We have a skilled and consistent staff team who provide person centred support to older people with learning disabilities. Located in Virginia Water this single storey registered care home is also ideal for people with limited mobility.”

For more information please contact us: W: www.welmede.org.uk E: enquiries@welmede.org.uk T: 01932 571666 Byfleet House, 2 Guildford Road, Chertsey, Surrey KT16 9BJ

Cedar Lodge Nursing Home in Frimley Green, Camberley, Surrey Cedar Lodge is registered with the Care Quality Commission as a care home providing nursing care for older people. Set in beautiful surroundings, Cedar Lodge is an attractive purposebuilt home where the peace and quiet of the location blends perfectly with the convenience of nearby amenities. Give us a call 01252 837 019 or send us an email: cedarlodge@forestcare.co.uk

www.forestcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey North West Surrey care homes AMIS AVENUE, 55 New Haw KT15 3ET Tel: 01932 350929 Advert page 68

Surrey County Council Care Home

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ELMBANK RESIDENTIAL CARE HOME 27 Woodham Road, Woking GU21 4EN Tel: 01483 765984

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ELMFIELD HOUSE Church Lane, Bisley, Woking GU24 9ED Tel: 01483 489522

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BAROSSA ROAD, 25 (ROYAL MENCAP SOCIETY) Camberley GU15 4JE Tel: 01276 660470 LDA

GABLES CARE HOME Pembroke Road, Woking GU22 7DY Tel: 01483 828792

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BEAUFORT HOUSE Chobham Road, Knaphill, Woking GU21 2TD Tel: 01483 475536 OP PD LDA YA

GLEBE COTTAGE Sandhills Lane, Virginia Water GU25 4DS Tel: 01344 844144 Advert page 68

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GRANGE, THE & WALTON COTTAGE 26-28 St John’s Road, Woking GU21 7SA Tel: 01483 730670

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GREEN LANE CARE HOME 122 Green Lane, Addlestone KT15 2TE Tel: 01932 857485

GREYS RESIDENTIAL HOME Hook Heath Road, Woking GU22 0JQ Tel: 01483 771523

BADGERS WOOD Slade Road, Badgerswood, Ottershaw KT16 0JN Tel: 01932 795010

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BEECH TREES 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911

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BIRCHLANDS Barley Mow Road, Englefield Green TW20 0NP Tel: 01784 435153

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BROCKHURST ELDERLY RESOURCE CENTRE Brox Road, Ottershaw KT16 0HQ Tel: 01932 872635

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CAMBERLEY COTTAGE 1 Coolarne Rise, Camberley GU15 1NA Tel: 01276 686898 CAMBRIDGE HOUSE 141 Gordon Avenue, Camberley GU15 2NR Tel: 01276 691035 CHERRYDALE Springfield Road, Camberley GU15 1AE Tel: 01276 682585

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CHESTNUTS, THE 42 - 44 Chertsey Road, West Byfleet KT14 7AN Tel: 01932 336200 OP PD LDA SI YA CHURCH FARM BUNGALOW Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082 Advert page 68 COMBE HOUSE Castle Road, Horsell, Woking GU21 4ET Tel: 01483 755997

GUILDFORD ROAD, 330A (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD Tel: 01483 799261 LDA HAVEN HOUSE RESIDENTIAL CARE HOME Limecroft Road, Knaphill GU21 2TH Tel: 01483 489197 HEATHSIDE Coley Avenue, Woking GU22 7BT Tel: 01483 765046

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HIGH STREET, 31 (QUEST HAVEN LIMITED) Horsell Village, Woking GU21 4UR Tel: 01483 757995 LDA MH

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HILL VIEW CARE HOME 5 Essex Close, Frimley, Camberley GU16 9FH Tel: 01252 838199 OP D LDA MH SI YA

DEHNLEA ROSE 434 Stroude Road, Lambly Hill, Virginia Water GU25 4BF Tel: 01344 843221 Advert page 68 OP PD LDA Service User Bands

GUILDFORD ROAD, 330 (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD Tel: 01483 489208 LDA

HILLSIDE RESOURCE CENTRE Portesbery Road, Camberley GU15 3SZ Tel: 01932 794614

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Surrey County Council Care Home

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THE GRANGE RETIREMENT HOME CARE HOME FOR NURSING & DEMENTIA

At The Grange we cater for elderly people with varying levels of dependency who are looked after by our dedicated and friendly team of staff. We feel it is important to provide a service which promotes security, independence and a family atmosphere. Residents have their own en-suite bed-sitting room where they may have small items of their own furniture if they wish and where they can receive visits from family and friends. Established since 1965 • Experienced & Qualified Staff • Rated excellent by CQC • 2 Passenger Lifts • 62 Full En-Suite Rooms • Landscaped Gardens Ruxbury Road, Chertsey, Surrey KT16 9EP Tel: 01932 562361 Email: info@thegrangechertsey.co.uk Website: www.thegrangechertsey.co.uk

KETTLEWELL HOUSE Nursing Home & Care Suites Relationship Centred Care ™

Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX Tel: 01483 221900 Email: enquiries@kettlewellhouse.co.uk

At Kettlewell House, we aim to provide a warm and friendly home for life for people with dementia, where relationships are at the heart of everything we do. Family owned by Ernie and Dr Karen Graham (a practising GP) • Care Suites with Lounge Area and Kitchenette These are much more spacious than nursing home bedrooms and are specially designed so that friends and families can socialise with the residents in comfort and privacy.

• Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere, and have specialist dementia care training.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit. Website: www.kettlewellhouse.co.uk Phone: 01483 221900 Fax: 01483 221940 Email: enquiries@kettlewellhouse.co.uk

ABBEY CHASE

RESIDENTIAL & NURSING HOME Beautiful Edwardian building u Set in 10 acres of landscaped garden u Riverside walks u Long and short stay patients u 24 hour nursing care u Few minutes from M25 u 3 star rated (excellent) u Investors In People (Gold Award) u

For colour brochure ring (01932) 568090 Abbey Chase, Bridge Road, Chertsey, Surrey KT16 8JW david.kennedy@abbeychase.co.uk www.abbeychase.co.uk

St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus

• 52 single rooms, fully furnished, of which 10 have en suite facilities • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR

Telephone: (01932) 842254 Email: manager@hsc-uk.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes continued HORSELL LODGE Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 760706

Surrey County Council Care Home

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HOWARDS RESIDENTIAL HOME 24 Rowtown, Addlestone KT15 1EY Tel: 01932 856665

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INGLEWOOD HOUSE 56 Middle Gordon Road, Camberley GU15 2HT Tel: 01276 647760 JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE Tel: 01252 540113

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JUTLAND PLACE, 9/10 (ROYAL MENCAP SOCIETY) Egham TW20 8ET Tel: 01784 436647 LDA KINGSLEIGH Kingfield Road, Woking GU22 9EQ Tel: 01483 740750

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LYNDHURST RESIDENTIAL CARE HOME 67 Byfleet Road, New Haw, Addlestone KT15 3JZ Tel: 01932 842730 OP D PD MH MOOR HOUSE 13/14 Horsell Moor, Horsell, Woking GU21 4NH Tel: 01483 740108 Advert page 68 OP PD LDA PALMER CRESCENT 1 Palmer Crescent, Ottershaw KT16 0HE Tel: 01932 874478 Advert page 68 PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL Tel: 01276 686778 PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 50 RANCH, THE Well Path, Well Lane, Horsell, Woking GU21 4PJ Tel: 01483 855952 RED HOUSES 563-565 Stroude Road, Virginia Water GU25 4BQ Tel: 01344 845240 Advert page 68 RIDGEWOOD DRIVE, 1 (DIMENSIONS) Frimley, Camberley GU16 9QF Tel: 01276 626680 Service User Bands

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ROSEMERE Brookfield Close, Ottershaw KT16 0JL Tel: 01932 872361 Advert page 68

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SANDALWOOD 81 Almners Road, Lyne KT16 0BH Tel: 01932 568623 Advert page 68

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SHEERWATER HOUSE Sheerwater Road, Woodham, Addlestone KT15 3QL Tel: 01932 349959

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SNOWDON CARE HOME 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936

ST AUGUSTINE’S CARE HOME Simplemarsh Road, Addlestone KT15 1QR Tel: 01932 842254 Advert page 70

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STIPERSTONES Clappers Lane, Chobham GU24 8DD Tel: 01276 858440 Advert page 68

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STOKEFIELD CARE HOME The Mount, St John’s Hill Road, Woking GU21 7RG Tel: 01483 761779

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SUNRISE OF VIRGINIA WATER Christchurch Road, Virginia Water GU25 4BE Tel: 01344 988317 Advert page 86

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TALL TREES Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446 Advert page 68

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UPALONG RESIDENTIAL HOME 16 Castle Road, Camberley GU15 2DS Tel: 01276 313560

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WEST HALL Parvis Road, West Byfleet KT14 6EY Tel: 01932 338000

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WESTLANDS West Hill Road, Woking GU22 7UL Tel: 01483 761067 OP D PD LDA MH SI YA AD

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WHITEBOURNE Burleigh Road, Frimley GU16 7EP Tel: 01276 207230

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WOKING HOMES Oriental Road, Woking GU22 7BE Tel: 01483 763558

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Visit www.carechoices.co.uk for further assistance with your search for care

Questions about aged care in Surrey? We’ll help you find the answers Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help. Bupa offers free, expert advice to help you make the right decision for you and your loved ones.

Our friendly team of specially trained advisors are here to help, 7 days a week

0333 220 4922 † †Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.

RODWELL FARM Nursing Home Relationship Centred Care ™

Brox Lane, Row Town, Addlestone, Surrey KT15 1HH Tel: 01932 853371 Email: enquiries@rodwellfarm.co.uk

At Rodwell Farm, we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do. Family owned by Ernie and Dr Karen Graham (a practising GP) • Separate social groups for physical frailty & dementia The home has a special unit for younger people with physical disability and it has two social groups for older people - one for physical frailty and the other for dementia.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit.

Website: www.rodwellfarm.co.uk Phone: 01932 853371 Fax: 01932 827371 Email: enquiries@rodwellfarm.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes with nursing ABBEY CHASE NURSING HOME Bridge Road, Chertsey KT16 8JW Tel: 01932 568090 Advert page 70

AVENS COURT NURSING HOME Broomcroft Drive, Pyrford, Woking GU22 8NS Tel: 01932 346237 OP D PD MH SI BAGSHOT PARK CARE CENTRE 28-32 London Road, Bagshot GU19 5HN Tel: 01276 450800 Advert inside front cover OP PD LDA MH SI YA AD BEAUMONT LODGE NURSING HOME 19-21 Heatherley Road, Camberley GU15 3LX Tel: 01276 23758 BERNARD SUNLEY NURSING & DEMENTIA CARE HOME, THE College Road, Maybury, Woking GU22 8BT Tel: 01483 764300 CEDAR LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 837019 Advert page 68

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COLLINGWOOD GRANGE CARE CENTRE Portsmouth Road, Camberley GU15 1LD Tel: 01276 819282 Advert page 72 CORRINA LODGE 79 The Avenue, Camberley GU15 3NQ Tel: 01276 862830 Advert page 96

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COXHILL MANOR NURSING AND RESIDENTIAL HOME Station Road, Chobham, Woking GU24 8AU Tel: 01276 858926 OP D CRANN MOR NURSING HOME 151 Old Woking Road, Woking GU22 8PD Tel: 01932 344090

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FERMOYLE HOUSE NURSING HOME 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 849023 GRANGE, THE High Street, Old Woking GU22 8LB Tel: 01483 757572

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Advertisers are highlighted

GRANGE ROAD, 22 New Haw, Addlestone KT15 3RQ Tel: 01932 344940 HOLLY LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 833080 Advert page 74

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KETTLEWELL HOUSE NURSING HOME Kettlewell Hill, Chobham Road, Woking GU21 4HX Tel: 01483 221900 Advert page 70 OP D PD MH SI YA AD KINGS LODGE CARE CENTRE The Pavillions, Byfleet, West Byfleet KT14 7BQ Tel: 01932 358700 Advert inside front cover

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KINGSCLEAR NURSING AND RESIDENTIAL HOME Park Road, Camberley GU15 2LN Tel: 01276 212111 OP D MERLEWOOD Hollow Lane, Callow Hill, Virginia Water GU25 4LR Tel: 01344 845314

MOORLANDS NURSING HOME Macdonald Road, Lightwater GU18 5US Tel: 01276 473140

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OAKCROFT HOUSE NURSING HOME Oakcroft Road, West Byfleet KT14 6JG Tel: 01932 807666 Advert page 72

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PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 50

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RODWELL FARM NURSING HOME Brox Lane, Row Town, Addlestone KT15 1HH Tel: 01932 853371 Advert page 54 & 72 OP D PD YA SUNRISE OF BAGSHOT 14-16 London Road, Bagshot GU19 5HN Tel: 01276 818077 Advert page 86

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THROWLEIGH LODGE Ridgeway, Horsell, Woking GU21 4QR Tel: 01483 769228 OP D PD LDA MH SI YA

GRANGE RETIREMENT HOME, THE Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP Tel: 01932 562361 Advert page 70 OP D PD SI Service User Bands

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Visit www.carechoices.co.uk for further assistance with your search for care

Holly Lodge Nursing Home in Frimley Green, Camberley, Surrey Holly Lodge is registered with the Care Quality Commission as a care home that provides nursing care for elderly people with dementia. Surrounded by woodland and set in its own beautifully landscaped grounds, Holly Lodge offers high standards of care, comfort, security and support with friendly, specially trained, professional staff. Give us a call 01252 833 080 or send us an email: hollylodge@forestcare.co.uk

www.forestcare.co.uk

Church View Care Home

A home away from home in the peaceful village of Stanwell. A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia. • Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff

Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: info@churchviewcarehome.co.uk Web: www.churchviewcarehome.co.uk

ROYAL CAMBRIDGE HOME

Treating residents with dignity and respect according to their individual needs and wishes, the Royal Cambridge Home offers a high standard of care, comfort, security and support in beautiful surroundings. Respite Care is also available.

For further details contact:-

The Manager

ROYAL CAMBRIDGE HOME CARING SINCE 1851

82-84 Hurst Road, East Molesey KT8 9AH • Telephone: 0208 979 3788 Email: rch@royalcambridgehome.org • www.royalcambridgehome.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey North East Surrey care homes

Surrey County Council Care Home

ALBERT RESIDENTIAL HOME 40 The Warren, Worcester Park KT4 7DL Tel: 0208 337 2265 APPLEBY HOUSE Longmead Road, Epsom KT19 9RX Tel: 01372 739933

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BANSTEAD ROAD, 17 Ewell KT17 3EZ Tel: 0208 716 6144 BEECH LODGE 95 Thorkhill Road, Thames Ditton KT7 0UW Tel: 0208 398 5584

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BERRYSCROFT ROAD, 29 (BRAND HOMES LIMITED) Staines, Middlesex TW18 1ND Tel: 01784 459404 LDA BERRYSCROFT ROAD, 55 (BRAND HOMES LIMITED) Staines, Middlessex TW18 1ND Tel: 01784 459404 LDA BURGH HEATH LODGE 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025

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CEDARS CARE HOME, THE 16 Fordbridge Road, Ashford, Middlesex TW15 2SG Tel: 01784 242356 COPPERFIELD HOUSE 13 Worple Road, Epsom KT18 5EP Tel: 01372 726725 COSSINS CARE HOME 1 Downside Road, Downside, Cobham KT11 3LZ Tel: 01932 862038 Advert page 74 COVEHAM Anyards Road, Cobham KT11 2LJ Tel: 01932 794600

FIRLAWN 402 Chessington Road, Epsom KT19 9EG Tel: 0208 786 0514

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FORDBRIDGE ROAD, 50 (DIMENSIONS) Ashford, Middlesex TW15 2SP Tel: 01784 421223 GIBRALTAR CRESCENT, 36A (RNID ACTION ON HEARING LOSS) Epsom KT19 9BT Tel: 0208 393 0865

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GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines, Middlesex TW18 1SB Tel: 01784 451643 OP D GLENDALE Ambleside Avenue, Walton-on-Thames KT12 3LW Tel: 0800 690 6797

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GLOUCESTER CRESCENT, 65 (DIMENSIONS) Staines, Middlesex TW18 1PN Tel: 01784 421407

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GREENS, THE 388 Chessington Road, West Ewell, Epsom KT19 9EG Tel: 0208 393 2450 OP LDA

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ELDERS, THE (GOLDEN HOURS FELLOWSHIP LTD) Epsom Road, Ewell KT17 1JT Tel: 0208 393 9757 OP D

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FIR TREES HOUSE 283 Fir Tree Road, Epsom KT17 3LF Tel: 01737 361306

GRACE LODGE 4 Manor Road South, Hinchley Wood, Esher KT10 0QL Tel: 0208 398 1437 OP

ECHELFORDE College Way, Ashford, Middlesex TW15 2XG Tel: 01784 255225 OP D PD LDA MH

EPSOM LODGE 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722

Advertisers are highlighted

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GREENWAYS 3 Grove Road, Epsom KT17 4DE Tel: 01372 727323 HEATH LODGE CARE HOME St Georges Avenue, Weybridge KT13 0DA Tel: 01932 854680 HEATHCOTE ROAD, 17 (CARE MANAGEMENT GROUP) Epsom KT18 5DX Tel: 01372 744150 HERSHAM ROAD, 267 (THE REGARD PARTNERSHIP LIMITED) Walton-on-Thames KT12 5PZ Tel: 01932 226125

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Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey care homes continued HILLBROW RESIDENTIAL HOME 18 Mill Road, Epsom KT17 4AR Tel: 01372 720633

Acacia Lodge

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Acacia Lodge is set in a quiet residential area in the town of Staines, in Surrey. The Home is committed to providing quality nursing care in a pleasant, safe and homely atmosphere. Please contact the Manager on 01784 452855 or email enquiries@acacia-lodge.co.uk to arrange a visit.

Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

Whiteley Village Care Centre

HILLCROFT St Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203020 OP PD LDA MH SI YA HOMELEA 68 Worple Road, Epsom KT18 7AG Tel: 01372 740730

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HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines, Middlesex TW19 7DD Tel: 01784 254322 KINGSCROFT Kingscroft, Worple Road, Staines Upon Thames, Middlesex TW18 1ED Tel: 0300 555 5222

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Whiteley House Meeting the needs of individuals requiring nursing, palliative, respite or end of life care in a safe and peaceful environment.

The UK’s original retirement village.

Ingram House

Nestled in 225 acres of beautiful and tranquil Surrey woodland.

Residential care in well appointed rooms with en-suite facilities. Our friendly and caring community guarantees security and peace of mind.

Reg. Ch. 1103056

01932 857821 www.whiteleyvillage.org.uk

Pax Hill Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities. » 24-hour care and registered nurses » Luxury bedrooms with en-suite wet rooms » Personalised activity programmes » Separate care environments and a continuity of care for changing needs

» Great food and choices » Respite care from a few days to a few weeks » Visiting chiropodist, hairdresser, dentist and physiotherapist » Excellent medical care with weekly visits from GP

Residential

Nursing

Dementia

01420 525882 www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

Service User Bands

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey care homes continued LANGDOWN HOUSE 1-4 Yeend Close, West Molesey KT8 2NY Tel: 0208 979 4561

Surrey County Council Care Home

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PINES, THE (WEYBRIDGE) 6 Windsor Walk, Weybridge KT13 9AP OP D PD LDA SI YA Tel: 01932 842954

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RODNEY HOUSE Rodney Road, Walton-on-Thames KT12 3LE Tel: 01932 241219

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ROWLAND HOUSE CARE HOME 1a Lime Tree Avenue, Thames Ditton KT7 0NY Tel: 0208 972 9143

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ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788 Advert page 74

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LONGDOWN ROAD, 9 (CARE MANAGEMENT GROUP) Epsom KT17 3PT LDA Tel: 01372 748153

SAPLING 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041

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MALMESBURY HOUSE 18 Beauchamp Road, East Molesey KT8 0PA OP D PD MH SI Tel: 0208 783 0444

SHERWOOD HOUSE 40 Severn Drive, Walton-on-Thames KT12 3BH Tel: 0203 328 0251

MANOR GREEN ROAD, 62 (CARE MANAGEMENT GROUP) Epsom KT19 8RN LDA Tel: 01372 726131

SHIELING, THE St. Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203014

MAYFIELD HOUSE RESIDENTIAL HOME 29 Mayfield Road, Hersham, Walton-on-Thames KT12 5PL OP D SI Tel: 01932 229390

SILVERMERE CARE HOME Redhill Road, Cobham KT11 1EF Tel: 01932 576650 Advert page 54

LIMES RESIDENTIAL CARE HOME, THE 11a Station Crescent, Ashford, Middlesex TW15 3JJ Tel: 01784 240114 LINDEN HOUSE 9 College Road, Epsom KT17 4HF Tel: 01372 721447 LINWOOD 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0800 690 6797

MEADOWSIDE Knowle Park Avenue, Staines, Middlesex TW18 1AN OP D Tel: 0800 690 6797 MOOR HOUSE RESIDENTIAL CARE HOME Vicarage Road, Staines, Middlesex TW18 4YG Tel: 01784 453749 NORTHCROFT ROAD, 24 West Ewell, Epsom KT19 9TA Tel: 0208 394 2119 OAK HOUSE CARE HOME Oak House, 19 Queens Road, Weybridge KT13 9UE Tel: 01932 849844 OAKLAWN 400 Chessington Road, Epsom KT19 9EG Tel: 0208 394 1471

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ST ANTHONY’S CARE HOME 7a Rosebery Road, Langley Vale, Epsom Downs, Epsom KT18 6AF D LDA Tel: 01372 278542 SUMMERS, THE Yeend Close, West Molesey, Surrey KT8 2NY Tel: 0208 941 3532 Advert inside front cover

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SUNDIAL HOUSE Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620

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SUNRISE OF ESHER 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 887944 Advert page 86

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SUNRISE OF WEYBRIDGE Ellesmere Road, Weybridge KT13 0HY Tel: 01932 807242 Advert page 86

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OAKLEY HOUSE Hampton Court Way, Thames Ditton KT7 0LP PD LDA MH YA Tel: 0203 258 2052

SWALLOWFIELDS CARE CENTRE 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903

ORCHARD HOUSE 7 Green Lane, Redhill, Surrey RH1 2DG Tel: 01737 764664

THAMES SIDE Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850

Service User Bands

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Visit www.carechoices.co.uk for further assistance with your search for care

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

Care Select has been written for the relatives of someone needing care. It provides additional guidance to the Directory and will delve into the practical and emotional issues facing families and carers when the time comes to find care.

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

WHAT ARE THE CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT? CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WE AFFORD IT? WHAT IF MUM DOESN’T AGREE?

CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE

IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL

AGREE? WHAT IF MUM DOESN’T AGREE? WHAT

OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF I MAKE THE WRONG CHOICE?

CAN WE AFFORD IT?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF MUM DOESN’T AGREE?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

ARE THE THE CARE CARE OPTIONS? OPTIONS? WHAT ARE WHAT IF MUM DOESN’T AGREE?

WWW.CARESELECT.CO.UK

*While stocks last

North East Surrey care homes continued TIGH GRIANAN Chesterfield Road, Epsom, Surrey KT19 9QP Tel: 0208 786 7201 TILTWOOD Hogshill Lane, Cobham KT11 2AQ Tel: 01932 866498

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WHITE LODGE 3 Stanwell New Road, Staines, Middlesex TW18 4HY Tel: 01784 461717 PD LDA YA WILLOWMEAD RESIDENTIAL HOME LTD 1 Willowmead, Summer Road, East Molesey KT8 9LR Tel: 0208 873 0217

North East Surrey care homes with nursing ACACIA LODGE Rookery Road, Staines, Middlesex TW18 1BT Tel: 01784 452855 Advert page 76 ARBROOK HOUSE NURSING HOME 36 Copsem Lane, Esher KT10 9HE Tel: 01372 889692 Advert page 72 ASHFORD HOUSE Long Lane, Stanwell, Middlesex TW19 7AZ Tel: 01784 862357 Advert page 96

NORFOLK HOUSE 39 Portmore Park Road, Weybridge KT13 8HQ OP D PD LDA MH YA Tel: 01932 820300

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PRIORY COURT CARE HOME Old Schools Lane, Ewell Village, Epsom KT17 1TJ OP D PD Tel: 0208 393 0137

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CLARE HOUSE NURSING HOME 36 Hersham Road, Walton-On-Thames KT12 1JJ Tel: 01932 808972 Advert page 72

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EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton KT7 0BL Tel: 0208 398 3300 Advert page 74 OP D PD MH YA EPSOM BEAUMONT CARE HOME 20-22 Church Street, Epsom KT17 4QB Tel: 01372 541401 Advert page 96 ETHEL BAILEY CLOSE AND OAKGLADE Epsom KT19 8NQ Tel: 0300 555 5222

Advertisers are highlighted

LEIGHTON HOUSE 59 Burgh Heath Road, Epsom KT17 4NB Tel: 01372 720908

ASHTON LODGE NURSING HOME Spelthorne Grove, Sunbury-On-Thames TW16 7DA OP D PD SI Tel: 01932 761761 CHURCH VIEW CARE HOME Falcon Drive, Stanwell, Middlesex TW19 7EU Tel: 01784 248610 Advert page 74

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SPRINGFIELD HOUSE 6 Stoke Road, Cobham KT11 3AS Tel: 01932 862580

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ST GEORGE’S NURSING HOME 5 Byfleet Road, Cobham KT11 1DS Tel: 01932 808969 Advert page 72

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SUNBURY NURSING HOMES Thames Street, Sunbury-On-Thames TW16 6AJ Tel: 01932 785414

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SUTTON LODGE NURSING HOME 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 808971 Advert page 72

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UPPER HALLIFORD NURSING HOME Charlton Lane, Upper Halliford Village, Near Shepperton, Middlesex TW17 8QN OP D Tel: 01932 732600 WESLEY LODGE 2 Waverley Close, Off Approach Road, West Molesey KT8 2NP OP PD LDA Tel: 0208 941 8826

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WHITE GATES CARE CENTRE Condor Road, Laleham, Staines, Middlesex TW18 1UG Tel: 01784 441287 Advert inside front cover OP D PD SI

GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines, Middlesex TW18 1SB OP D Tel: 01784 451643

WHITELEY VILLAGE CARE CENTRE Octagon Road, Whiteley Village, Walton-On-Thames KT12 4EH Tel: 01932 857821 Advert page 76 OP

FAIRMEAD Worple Road, Staines, Middlesex TW18 1ED Tel: 0300 555 5222

WINGHAM COURT CARE CENTRE Oaken Lane, Claygate KT10 0RQ OP PD YA OP D MH Tel: 01372 889657 Advert page 72 O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

HENDFORD NURSING HOME Howell Hill Grove, East Ewell, Epsom KT17 3ER Tel: 0208 393 7891 Service User Bands

Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey South West Surrey care homes

Surrey County Council Care Home

ABBEYWOOD Wharf Road, Ash Vale GU12 5AX Tel: 01252 317132

BUNGALOW, THE Beech Lane, Normandy GU3 2JH Tel: 01483 810115

ABBOTSWOOD, 33 (THE FOUR SEASONS TRUST LIMITED) Guildford GU1 1UZ Tel: 01483 440352 AEOLIAN HOUSE 127 Horsham Road, Cranleigh GU6 8DZ Tel: 01483 276561 ALBURY CARE HOMES LIMITED 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847

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ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378

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ASH STREET, 149 (DIMENSIONS) Ash, Aldershot, Hampshire GU12 6LJ Tel: 01252 330529

LDA

ASH STREET, 4A (DIMENSIONS) Ash, Aldershot, Hampshire GU12 6LT Tel: 01252 350582

LDA

ASHBOURNE COURT CARE HOME Ashbourne Close, Ash, Aldershot, Hampshire GU12 6AG Tel: 01252 326769 OP D PD SI

Advertisers are highlighted

LDA

CEDARS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609374

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CHASE HOUSE REST HOME Hindhead Road, Hindhead GU26 6AY Tel: 01428 604468

COBGATES RESOURCE CENTRE Falkner Road, Farnham GU9 7HG Tel: 01252 714834

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DENECROFT RESIDENTIAL HOME (SEEABILITY) Denecroft, 1 Denmark Road, Guildford GU1 4DA Tel: 01483 301315 LDA SI YA DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7PB Tel: 01483 537181

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EASTLAKE Nightingale Road, Godalming GU7 3AG Tel: 01483 413520

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FELBURY HOUSE Felday Road, Holmbury St Mary, Guildford RH5 6NL Tel: 01306 7300843

ASHLEY HOUSE Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN Tel: 01483 561406 OP D PD

FENTON LODGE Hazel Road, Ash Green, Aldershot, Hampshire GU12 6HP Tel: 01252 317211

BEECHWOOD High Pitfold, Hindhead GU26 6BN Tel: 01428 608124

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FIRGROVE HILL, 29 (ROYAL MENCAP SOCIETY) Farnham GU9 8LN Tel: 01252 721580 LDA

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GRACE HOUSE CARE HOME LTD 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 726406 OP D

HAVEN HOUSE 44 Kings Road, Haslemere GU27 2QG Tel: 01428 661440 OP D PD LDA MH SI YA AD

BROADWATER LODGE Summers Road, Farncombe, Godalming GU7 3BF Tel: 01483 414186 OP D PD LDA MH

KATHRYN’S HOUSE 43-49 Farnham Road, Guildford GU2 4JN Tel: 01483 560070 Advert page 52 OP D PD MH SI YA

BELLS PIECE Hale Road, Farnham GU9 9RL Tel: 01252 715138 BRIDGE HOUSE CARE HOME Farnham Road, Elstead GU8 6DB Tel: 01252 703035

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey care homes continued LIMEGROVE St Martin’s Close, East Horsley KT24 6SU Tel: 01483 280690

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LODGE, THE Farnham GU9 9RE Tel: 01252 717021

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LONGFIELD RESOURCE CENTRE Killicks Road, Cranleigh GU6 7BB Tel: 01483 275505

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MALLOW CRESCENT, 25-30 Guildford GU4 7BU Tel: 01483 455879 MEATH EPILEPSY TRUST Westbrook Road, Godalming GU7 2QH Tel: 01483 415095

Surrey County Council Care Home

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MIDDLEFIELD CLOSE, 1 (DIMENSIONS) Farnham GU9 8RS Tel: 01252 718479 OLD HALL, THE Send Marsh Road, Send, Woking GU23 7DJ Tel: 01483 211674 OLD GROVE, THE High Pitfold, Hindhead GU26 6BN Tel: 0800 328 6091 PILGRIM WOOD RESIDENTIAL HOME Sandy Lane, Guildford GU3 1HF Tel: 01483 573111 Advert page 84

LDA

RIDGWAY COURT 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921

Service User Bands

SHANDON White Lane, Ash Green, Aldershot, Hampshire GU12 6HN Tel: 01252 312801

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SHANNON COURT Portsmouth Road, Hindhead GU26 6DA Tel: 01428 604833

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SHOTTERMILL HOUSE (PILGRIM HOMES) Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475

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SPRINGKELL HOUSE CARE HOME Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 82

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STONEPIT CLOSE, 42-44 Godalming GU7 2LS Tel: 01483 861066

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SURREY HEIGHTS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682734 Advert inside front cover OP D PD SI

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SYDENHURST Mill Lane, Chiddingfold, Godalming GU8 4SJ Tel: 01428 683124 OP D PD MH SI

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PYMHURST 11 Semaphore Road, Guildford GU1 3PS Tel: 01483 573318 OP D PD LDA SI REDCOT RESIDENTIAL CARE HOME Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637

RIVERSWEY Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099

PINES, THE (HINDHEAD) Churt Road, Hindhead GU26 6NL Tel: 01428 601075 OP D PD LDA MH SI YA AD PRIMROSE HOUSE RESIDENTIAL HOME Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01483 232628

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VALE ROAD, 15A (UNITED RESPONSE) Ash, Aldershot, Hampshire GU12 5HH Tel: 01252 334880

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WAVERLEY COURT FARM Monks Walk, Farnham GU9 8HT Tel: 01252 782162

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WEY VALLEY HOUSE Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01252 712021

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WHITMORE VALE HOUSE Churt Road, Hindhead GU26 6NL Tel: 01428 604477 OP D PD LDA MH SI YA AD WOODLARKS CENTRE, THE Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 714041

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Visit www.carechoices.co.uk for further assistance with your search for care

Bellsgrove

Residential Care Home

Bellsgrove is a family run Home in a pleasant site near the heart of Fetcham Village. • 15 single bedrooms, 5 of which have en suite • All rooms have washing facilities, TV, telephone point and call bell system

• Day care services • Lounge and library • Lift to first floor • Special preferences or dietary needs catered for

T: 01372 379596 E: bellsgrove@hotmail.com 250 Cobham Road, Fetcham, Leatherhead, Surrey KT22 9JF

Ashton Manor Farnham

Robertson NH Godalming

Springkell House Hindhead

Nursing Care for Alzheimer’s & Dementia

Nursing Care

Residential Care for Alzheimer’s & Dementia

Beales Lane, Wrecclesham, Farnham GU10 4PY

Priorsfield Road, Hurtmore, Godalming GU7 2RF

Wood Road, Hindhead GU26 6PT

01252 722967 www.ashtonmanor.co.uk info@ashtonmanor.co.uk

01483 421033 www.beritazcare.co.uk robertsonnh@beritazcare.co.uk

01428 605509 www.springkellcare.co.uk info@springkellcare.co.uk

We believe our clients deserve a quality lifestyle that respects their dignity and independence; their loved ones expect assurance and peace of mind. We provide these within a friendly yet professional, caring and secure environment. The dedicated management team and well trained staff are always available to offer help and support in our homes specialising in the care of those with dementia and Alzheimer’s. The individual reputation each of these homes enjoys is a reflection on the dedication, ability and professionalism of the well motivated staff.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey care homes with nursing ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378 ASHLEY PARK NURSING HOME The Street, West Clandon, Guildford GU4 7SU Tel: 01483 610818 Advert page 72 ASHTON MANOR NURSING HOME Beales Lane, Farnham GU10 4PY Tel: 01252 722967 Advert page 82 BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB Tel: 01483 892055 BROWNSCOMBE HOUSE NURSING AND RESIDENTIAL HOME Hindhead Road, Haslemere GU27 3PL Tel: 01428 643528 Advert inside front cover

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CLAREMONT COURT Harts Gardens, Guildford GU2 9QA Tel: 01483 456501 Advert page 46

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CREST LODGE Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert inside front cover OP MH YA AD DENE PLACE NURSING HOME Ripley Lane, West Horsley KT24 6JW Tel: 01483 610813 Advert page 72

HUNTINGTON HOUSE NURSING HOME Huntington House Drive, Hindhead GU26 6BG Tel: 01428 604600

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HYDON HILL Clock Barn Lane, Godalming GU8 4BA Tel: 01483 860516 JUBILEE HOUSE Pound Lane, Godalming GU7 1BX Tel: 01483 420400

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KNOWLE PARK NURSING HOME Knowle Lane, Cranleigh GU6 8JL Tel: 01483 275432

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MANORMEAD CARE HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 602502

CEDAR COURT CARE HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX Tel: 01483 275191 Advert page 82 OP D PD SI CHESTNUT VIEW CARE HOME Lion Green, Haslemere GU27 1LD Tel: 01428 652622

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MELBRECK Tilford Road, Rushmoor, Farnham GU10 2ED Tel: 01252 793474 PD LDA SI YA MOORHOUSE NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 604381 MOORLANDS LODGE CARE HOME Portsmouth Road, Hindhead GU26 6TJ Tel: 01428 605396

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OLD RECTORY, THE The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195

PUTTENHAM HILL HOUSE Puttenham, Off Hogs Back, Guildford GU3 1AH Tel: 01483 610846 Advert page 72

QUEEN ELIZABETH PARK 1-72 Hallows Close, Guildford GU2 9LL Tel: 01483 531133 Advert page 46

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ROBERTSON NURSING HOME Priorsfield Road, Hurtmore, Godalming GU7 2RF Tel: 01483 421033 Advert page 82

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GREEN GABLES NURSING HOME Church Lane, Grayshott, Hindhead, Surrey GU26 6LY Tel: 01428 604220 OP D PD SI

SPRINGFIELD MANOR NURSING HOME Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 810177

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HATCH MILL Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 899000

ST CATHERINE’S MANOR Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01483 531181 Advert inside front cover OP D SI

EASTBURY MANOR NURSING HOME The Street, Compton, Guildford GU3 1EE Tel: 01483 610811 Advert page 72 GRANGE, THE 99 Westfield Road, Woking GU22 9AX Tel: 01483 751642

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Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey care homes with nursing continued SUNRISE OF GUILDFORD Astolat Way, Peasmarsh GU3 1NE Tel: 01483 378346 Advert page 86

TILFORD PARK NURSING HOME Grange Road, Tilford GU10 2DG Tel: 01252 792543

WAVERLEY GRANGE NURSING AND RESIDENTIAL HOME 43 Waverley Lane, Farnham, Surrey GU9 8BH Tel: 01252 757633 Advert page 72 OP

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SURREY HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682346 Advert inside front cover

WISPERS PARK CARE VILLAGE Wispers Lane, Haslemere, Surrey GU27 1AD Tel: 01428 852335

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Under the guidance of the manager, staff give 24 hour personal and social care aiming to provide peace and contentment in a relaxed homely atmosphere.

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WORPLESDON VIEW Worplesdon Rd, Guildford Surrey GU3 3LQ Tel: 01483 698757 Advert page 96

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Registered for 35 residents, Pilgrim Wood is located in an elevated position overlooking the North Downs Way. We offer high standards of service and accommodation for the elderly.

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Tel: 01483 573111 Fax: 01483 563522 E: pilgrimwood@goldenagehealthcare.co.uk

www.pilgrimwood.co.uk

Sandy Lane, Guildford, Surrey GU3 1HF

Tel: 0208 660 9093

www.morvenhouse.co.uk 48 Uplands Road, Kenley, Surrey CR8 5EF Morven House is a residential Care Home based in Surrey which has recently been professionally modernised. Accommodation includes thirty six single bedrooms all with ensuite bathroom and central heating. We also have a lift accessible as all floors and nurse call systems are installed in rooms for all residents. There is a lounge, dining room with recent planning permission underway to extend the building and creating a library corner. l l l

We serve a variety of food for residents daily. We maintain a high stranded throughout the home. We take pride in our ongoing entertainment programme and encourage participation in group activities on a daily basis. We also have regular visits of hairdresser, chiropodist, dentist and opticians services. Our local clergy also attends regularly. For more information please contact: Carol Burbidge, The Home Manager on 02086 609 093 or write to us on our email: morvenhouse@bt.connect.com

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This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

South East Surrey South East Surrey care homes

Surrey County Council Care Home

ALEXANDER LODGE 41 Skinners Lane, Ashtead KT21 2NN Tel: 01372 276052

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ALEXANDRA HOUSE 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL Tel: 01883 380739 OP D PD LDA YA ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ Tel: 01737 222042 AMBLESIDE LODGE 25 Brighton Road, Redhill RH1 5DA Tel: 01293 781418 ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB Tel: 01737 737290 ASHCROFT CARE HOME 1 Wiggie Lane, Redhill RH1 2HJ Tel: 01737 789656 ASHLEIGH HOUSE 39 Redstone Hill, Redhill RH1 4BG Tel: 01737 761904

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ASHTEAD COTTAGE 165 Barnett Wood Lane, Ashtead KT21 2LP Tel: 01372 271792 OP PD LDA MH YA ASHTEAD HOUSE 153 Barnett Wood Lane, Ashtead KT21 2LR Tel: 01372 810330 OP PD LDA YA BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273 BARNETT WOOD LANE, 108 (LEONARD CHESHIRE DISABILITY) Ashtead KT21 2LS Tel: 01372 206231 BARNFIELD 24 Upfield, Horley RH6 7LA Tel: 01293 786798 BEECHES, THE Forty Foot Road, Leatherhead KT22 8RZ Tel: 0800 690 6797

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BLANFORD ROAD, 33 (PROSPECT HOUSING AND SUPPORT SERVICES) Reigate RH2 7DP Tel: 01737 243818 LDA BRACKEN LODGE 155/157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066

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BRAMLEY HOUSE RESIDENTIAL HOME Westcott Street, Westcott, Dorking RH4 3NX Tel: 01306 740003

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BRANSFIELD MANOR CARE HOME Tel: 01883 742927 Church Lane, Godstone Surrey RH9 8BW

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BRIAR HOUSE 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

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BRIGHTON ROAD, 64 (THE AVENUES TRUST SUPPORT SERVICE) Horley RH6 7HT Tel: 0208 308 2900

LDA

BURNTWOOD LODGE 84 Burntwood Lane, Caterham CR3 6TA Tel: 01883 818085 OP D PD LDA SI YA CAVENDISH 10 Cavendish Road, Redhill RH1 4AE Tel: 01737 760849

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CAVENDISH HOUSE 4 Saxbys Lane, Lingfield RH7 6DN Tel: 01342 833297

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CEDAR LODGE Chapel Road, Charlwood RH6 0DA Tel: 01293 826200

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CEDARWOOD LODGE 9 Chipstead Close, Redhill RH1 6DU Tel: 01737 277726

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CHALK HILL Hill Lane, Waterhouse Lane, Kingswood KT20 6DT Tel: 01737 354285

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CHALKMEAD RESOURCE CENTRE Deans Road, Merstham RH1 3HE Tel: 01737 644831

BELLSGROVE CARE HOME 250 Cobham Road, Fetcham, Leatherhead KT22 9JF Tel: 01372 379596 Advert page 82 OP D Service User Bands

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CHAMPIONS PLACE Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA Tel: 01883 722006 OP LDA YA

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Visit www.carechoices.co.uk for further assistance with your search for care

Make a fresh start with Sunrise Sunrise is a place unlike any other. We take the time to truly understand your needs, creating a personalised care programme completely focused on you.

A Snapshot of Sunrise • High quality, personalised care 24/7 • Beautiful interiors and landscaped gardens

Your independence, dignity and freedom always come first. Whether it’s round-the-clock care, our groundbreaking Reminiscence neighbourhood offering safe, supportive dementia care, or just the comfort of knowing someone is always on hand, our unique communities are changing the way people think about senior living.

• Restaurant-style dining three times a day

Against the backdrop of our beautiful, homelike setting, you’ll find everything you need to live the lifestyle you want - including five inspiring daily activities all designed to help you keep active and make new friends.

• Expertly trained, compassionate staff

Please call us for more information or to arrange a visit, and discover the Sunrise difference for yourself.

Sunrise of Esher

Sunrise of Purley

01372 887 944

020 3627 6242

Sunrise of Bagshot

Sunrise of Guildford

01276 818 077

01483 378 346

Sunrise of Fleet

Sunrise of Banstead

01252 757 505

01737 887 496

• Companion suites; move in with a partner, friend or relative

• Separate, specialist dementia care

sunrise-care.co.uk

ofP Weybridge Older people (65+) D Dementia PDofPhysical disability LDA Learning disability, autism Service User O Sunrise Sunrise Virginia Water Bands01932 807 MH 242 Mental health SI Sensory 01344 impairment 988 YA 317Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

ADV_TK_0614_SurreyCareGuide_01.indd 1

03/07/2014 11:31

South East Surrey care homes continued CHART LANE, 56 (ROYAL MENCAP SOCIETY) Reigate RH2 7DZ Tel: 01737 224592

Surrey County Council Care Home

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CHELSHAM LODGE High Lane, 634 Limpsfield Road, Warlingham CR6 9DQ Tel: 0208 308 2900 LDA CHERRY LODGE REST HOME 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 341471 CHIPPINGS 28 Russells Crescent, Horley RH6 7DN Tel: 01293 775350

CLOCKHOUSE, THE (RNIB) 12 Shrewsbury Road, Redhill RH1 6BH Tel: 01737 773851

COURTHILL HOUSE Court Hill, Chipstead CR5 3NQ Tel: 01737 557442

EAST SURREY CARERS SERVICES 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339

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EVERSFIELD 56 Reigate Road, Reigate RH2 0QR Tel: 01737 229899

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FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) Redhill RH1 6AH Tel: 01737 778811 LDA FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) Redhill RH1 6AH Tel: 01737 778858 LDA FIR TREE ROAD, 40 Banstead SM7 1NG Tel: 01737 379242 FIRCROFT HOME 114 Ladbroke Road, Redhill RH1 1LB Tel: 01737 773424

DAVID GRESHAM HOUSE 2 Oak Close, Oxted RH8 0BA Tel: 01883 715948

GLADSTONE HOUSE (RNIB) 24/26 St John’s Road, Redhill RH1 6HX Tel: 01737 779170

DORANDENE 42 Alma Road, Reigate RH2 0DN Tel: 01737 222009 DORMERS RESOURCE CENTRE Foxon Lane, Caterham CR3 5SG Tel: 01883 330927 Service User Bands

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FOXMEAD CARE HOME Horsham Road, South Holmwood, Dorking RH5 4JX Tel: 01306 888053 FURZE HILL LODGE Furze Hill, Kingswood KT20 6EP Tel: 01737 362316

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FLINT COTTAGE Kingsmill Lane, South Nutfield RH1 5NB Tel: 01293 826200

DALMUIR HOME 25 Gresham Road, Limpsfield, Oxted RH8 0BU Tel: 01883 715630 OP D PD LDA

DERBY LODGE (SEEABILITY) 4 Wesley Road, Leatherhead KT22 8ET Tel: 01372 389411

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ELIZABETH COURT Grenadier Place, Caterham CR3 5YJ Tel: 01883 331590

COBHAM ROAD, 60 (VOYAGE 1 LIMITED) Fetcham, Leatherhead KT22 9JS Tel: 01372 379623 OP LDA YA COURTHILL CARE HOME 2 Court Road, Caterham CR3 5RD Tel: 01883 343850

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CHIPSTEAD LODGE RESIDENTIAL CARE HOME Hazelwood Lane, Chipstead, Coulson CR5 3QW Tel: 01737 553552 OP D PD LDA MH YA CLAREVILLE ROAD, 3 (THE REGARD PARTNERSHIP LIMITED) Caterham CR3 6LA Tel: 01883 340181

DUNGATE MANOR Flanchford Road, Reigate RH2 8QT Tel: 01737 244149

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GRANGE, THE Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ Tel: 01372 452608 OP PD LDA SI YA GREEN ACRES 130 Nork Way, Banstead SM7 1HP Tel: 01737 351358

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GREENACRES The Horseshoe, Banstead SM7 2BQ Tel: 0800 690 6797

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 11:31

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Ridgegate_2/5 03/10/2013 16:25 Page 1

RIDGEGATE HOME*** ‘A Home With A Heart’ • Residential • Respite • Daycare History of Ridgegate Home

Facilities

Founded in 1946, Ridgegate Home is a private non-profit making residence for elderly people of reasonably good health who for various reasons are unable to maintain a home of their own. Ridgegate is registered with CQC and the Charity Commissioners and is run by a qualified manager supported by a Board of Governors who take an active part in the running of the home.

Weekly hairdresser ... Regular chiropodist... Large gardens with summer house, pond and pergola... In-house entertainment... Social activities & outings arranged and encouraged ... Residents payphone... Disabled access... Inter-denominational services take place weekly in the home.

Doctor

Aims of the home

atmosphere providing sunny and spacious sitting rooms for various activities. The home is fully central-heated and has a sophisticated automatic fire-alarm system, safety lighting with a nurse call bell system in all rooms. Double room with lounge and en-suite.

To offer people in their retirement the opportunity to live in comfortable surroundings, in a relaxed and secure family environment, with the degree of care that is necessary to enhance the quality of life for the individual.

Accommodation

For 25 residents, all individual rooms on four levels, with a passenger lift to all floors including the garden level. Communal rooms add to the relaxed

Meals

Good, wholesome, home-cooked meals from a choice of menus are served at small tables in the dining room.

Residents are welcome to continue in the care of their own General Practitioner or can change to the care of our local Practitioner.

Inclusive Fees

Services provided in inclusive fees cover: Your own private single bedroom... Choice of meals from a varied menu, catering for special diets... Communal remote control colour TV... 24 house care support... Personal laundry... Full programme of activities and trips... Weekly mobility exercises.

88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR

office@ridgegatehome.org.uk Tel 01737 242926

www.ridgegatehome.org.uk

Registered with Charity Commissioners No. 204859

Wolfe House RESIDENTIAL REST hOME

Tel: 01883 716627 or 01883 334626 Wolf ’s Row, Limpsfield, Oxted, Surrey RH8 0EB

• Excellent 24 hour care • Respite care • All good size single rooms • Small caring home registered for 13 residents • Visiting physiotherapist, Chiropodist and Hairdresser Set on the edge of beautiful woodlands, Wolfe House offers personal care and attention to its residents. Recently refurbished it provides a “home from home” environment and a relaxing and peaceful atmosphere, and has a high reputation locally.

ggin & Bi y e l rom e to B

Hill

Clos

Outstanding Care Within A Family Run Home We maintain the highest professional standards within a comfortable ‘Home from Home’ environment. • Expert 24 hour nursing care • Long stay or respite • Excellent home cooked menu NursiNg & resideNtial Home • Varied range of activities Please telephone for details and a copy of our brochure on 01737 240563 / 242647 WRAY COMMON ROAD, REIGATE, SURREY RH2 0ND

HHH Excellent Service CQC

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes continued

Advertisers are highlighted

GREENWAYS Effingham Road, Copthorne, Crawley, West Sussex RH10 3HY Tel: 020 8531 5885 OP PD LDA SI YA GROVELANDS FARMHOUSE Tandridge Hill Lane, Godstone RH9 8DD Tel: 01883 744128 HARRIOTTS LANE, 44A Ashtead KT21 2QB Tel: 01372 275970 HAWTHORNS, THE (RNIB) 7-8 Hawthorn Way, Redhill, RH1 4DG Tel: 01737 773640 HEATHERCROFT (PROSPECT HOUSING AND SUPPORT) 18 Wolverton Gardens, Horley RH6 7LX Tel: 01293 774813 HEATHERS, THE 36 Green Lane, Lower Kingswood KT20 6TL Tel: 01737 833985 HEATHLANDS Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 01737 817882 HERONSWOOD RESIDENTIAL CARE HOME 51 Harestone Hill, Caterham CR3 6DX Tel: 01883 344645 HILLSIDE CARE HOME 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 HOLKHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 789850

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KENILWORTH (HORLEY) 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900

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KENILWORTH CARE HOME 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858

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KESWICK Eastwick Park Road, Great Bookham, Leatherhead KT23 3ND Tel: 0800 690 6797 OP D LA LUZ RESIDENTIAL HOME 4 High Street, Tadworth KT20 5SD Tel: 01737 813781

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LARCHWOOD CLOSE, 27 (ROYAL MENCAP SOCIETY) Banstead SM7 1HE Tel: 01737 370115 LDA Service User Bands

LONDON ROAD, 129 (PROSPECT HOUSING AND SUPPORT SERVICE) Redhill RH1 2JQ Tel: 01737 785400 LDA LONGFORD 40 Massetts Road, Horley RH6 7DS Tel: 01293 430687

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LONGMEAD HOUSE 1 Buxton Lane, Caterham CR3 5HG Tel: 01883 340686

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LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) Horley RH6 7JL Tel: 01293 782238 LDA MALVERN HOUSE 10 Ringley Avenue, Horley RH6 7HA Tel: 01293 826200

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MANOR CRESCENT, 13 (NEW GENERATION CARE LIMITED) Byfleet, West Byfeet KT14 7EN Tel: 01932 343799

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MANOR CRESCENT, 15 (NEW GENERATION CARE LIMITED) Byfleet, West Byfeet KT14 7EN Tel: 01932 343799

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MARTHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 826530

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MIDDLE WEST CARE HOME Carlton Road, South Godstone RH9 8LE Tel: 01293 862999

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MILL GREEN Mill Lane, Felbridge, East Grinstead, West Sussex RH19 2PF Tel: 01293 826200

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MILLVIEW 38 The Street, Charlwood RH6 0DF Tel: 01293 862443

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NCYPE COLLEGE RESIDENTIAL SERVICES LINGFIELD St Piers Lane, Lingfield RH7 6PW Tel: 01342 832243 PD LDA SI YA NOWER HOUSE Coldharbour Lane, Dorking RH4 3BL Tel: 01306 740076 Advert page 88

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NUTBUSH COTTAGE Bonehurst Road, Horley RH6 8PP Tel: 01293 823620 OP D PD LDA MH SI YA AD

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Visit www.carechoices.co.uk for further assistance with your search for care

Red TThe he R ed House h ouse

CARE HOME WITH NURSING The Red House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. The Red House is home for up to 25 residents in single rooms, some with en-suite facilities, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Victorian house. The owners and staff of The Red House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01372 274552 O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

Service User Bands

MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

43 Skinners Lane, Ashtead, Surrey KT21 2NN

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 90 Email: redhouse@redhouseashtead.co.uk • www.redhouseashtead.co.uk

South East Surrey care homes continued OAKLEIGH Evelyn Gardens, Godstone RH9 8BD Tel: 01883 731000

Surrey County Council Care Home

Advertisers are highlighted

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QUEEN ELIZABETH’S FOUNDATION DORINCOURT Oaklawn Road, Leatherhead KT22 0BT Tel: 01372 841300 PD LDA SI YA

OAKWOOD 13 Woodview Way, Caterham, Surrey CR3 5WP Tel: 0300 5555222 OP LDA YA

RAINSCOMBE BUNGALOW Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB Tel: 01342 841501 OP D PD LDA MH SI YA AD

OAKWOOD ROAD, 56 (THE AVENUES SOUTH EAST) Horley RH6 7BU Tel: 0208 308 2900 LDA

RAINSCOMBE HOUSE Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB Tel: 01342 844772 OP D PD LDA MH SI YA AD

ORCHARD COURT East Grinstead Road, Lingfield RH7 6ET Tel: 01342 834444

RANMORE HOUSE 12 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379481

ORMESBY HOUSE West Hill, Oxted RH8 9JB Tel: 01883 714757 PANTILES CARE HOME LIMITED, THE 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01372 275310 PARK HALL RESOURCE CENTRE 1 Park Hall Road, Reigate RH2 9LH Tel: 01737 224420 PARKLANDS 7 Eldersley Close, Redhill RH1 2AJ Tel: 01737 765179 PINEHURST REST HOME Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01306 889942 PINES, THE 2 College Crescent, Redhill RH1 2HE Tel: 01737 277716 POPLARS 87 Povey Cross Road, Horley RH6 0AE Tel: 01293 825154 PRINSTED Oldfield Road, Horley RH6 7EP Tel: 01293 825400 PRIORS MEAD RETIREMENT HOME 26 Blanford Road, Reigate RH2 7DR Tel: 01737 303431 Advert inside back cover

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REDEHALL COTTAGE 134 Redehall Road, Smallfield RH6 9RH Tel: 01293 826200

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REDSTONE HOUSE 43 Redstone Hill, Redhill RH1 4BG Tel: 01737 762196

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REDSTONE HOUSE Kings Cross Lane, South Nutfield, Redhill RH1 5NY Tel: 01737 823850 OP LDA SI YA REIGATE ROAD, 69 (THE AVENUES TRUST SUPPORT SERVICES) Hookwood, Horley RH6 0HL Tel: 0208 308 2900 RIDGEGATE HOME 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert page 88

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RIDGEMOUNT The Horseshoe, Banstead SM7 2BQ Tel: 0800 020 9524

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RIDGEWAY MANOR RESIDENTIAL CARE HOME Barrow Green Road, Oxted RH8 9NE Tel: 01883 717055 OP D PD MH SI

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PROSIGNIA LTD The Bungalow, 14 Church Lane Avenue, Coulsdon CR5 3RT Tel: 01737 552391 LDA Service User Bands

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ROSEACRE Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685

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ROSELAND Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022

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ROSELEIGH 39 Ringley Avenue, Horley RH6 7EZ Tel: 01737 224497

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Visit www.carechoices.co.uk for further assistance with your search for care

G lEbE H OUSE

CARE HOME WITH NURSING Glebe House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. Glebe House is home for up to 41 residents mainly in single rooms, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Georgian and Victorian house. The owners and staff of Glebe House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01883 344 434 Service User

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

Church Lane, Chaldon Caterham, Surrey 5AL Bands MH Mental health SINr Sensory impairment YA Younger CR3 adults AD People who misuse alcohol and drugs Email: info@glebe-house.com • www.glebe-house.com 92 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Glebe House FP 12.08.14.indd 1

12/08/2014 15:32

South East Surrey care homes continued

Advertisers are highlighted

ROSETTA 2 Queens Park Road, Caterham CR3 5RB Tel: 01883 342454 OP D PD LDA MH SI YA AD

UPFIELD, 1 Horley RH6 7JY Tel: 01293 782396

ROWANS, THE 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01737 817973

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WALTON HEATH MANOR Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 814010

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WESTHALL PARK, 4 (AVENUES SOUTH EAST) Warlingham CR6 9HS Tel: 0208 308 2900

SHARDELOES (CARE MANAGEMENT GROUP) Ashtead Woods Road, Ashtead KT21 2EQ Tel: 01372 273228

SHEILING, THE 81/83 Colman Way, Redhill RH1 2BB Tel: 01737 760336 OP D PD LDA MH SI YA AD SHREWSBURY HOUSE Battlebridge Lane, Merstham RH1 3LH Tel: 01293 826200

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SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT) Redhill RH1 6BH Tel: 01737 778572

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SOUTHLANDS REST HOME 7 Linkfield Lane, Redhill RH1 1JF Tel: 01737 769146 Advert page 52

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SPENCER WAY, 1A (AVENUES SOUTH EAST) Redhill RH1 5LF Tel: 0208 308 2900 SPRING PARK Camden Road, Lingfield RH7 6AF Tel: 01342 832583

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STANECROFT Spook Hill, North Holmwood, Dorking RH5 4EG Tel: 01306 876567 OP D PD LDA MH SUNRISE OF BANSTEAD Croydon Lane, Banstead SM7 3AG Tel: 01737 887496 Advert page 86 SURREY VIEWS (SEEABILITY) 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005

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WESTHAVEN 68 Blackborough Road, Reigate RH2 7BX Tel: 01737 221503

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WESTWINDS 48 West Street, Reigate RH2 9DB Tel: 01737 246551

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WHITEHATCH Oldfield Road, Horley RH6 7EP Tel: 01293 782123

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WILLOWS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609851

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WILLOWS, THE (SEEABILITY) 1 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383286

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WOLFE HOUSE CARE HOME Wolf’s Row, Limpsfield, Oxted RH8 0EB Tel: 01883 716627 Advert page 88

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WOOD CLOSE, 1 Horley RH1 5EE Tel: 01293 826200 WOODCROFT 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 241821

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WOODLANDS RESIDENTIAL HOME (SEEABILITY) 42 Massetts Road, Horley RH6 7DS Tel: 01293 784235 LDA MH SI YA WOODVIEW Coulsdon Road, Caterham CR3 5YA Tel: 01883 331309

TUSCANY HOUSE (CARE MANAGEMENT GROUP) 21a Horsham Rd, Dorking, Surrey RH4 2JA Tel: 01372 364000 LDA

WRAY PARK CARE HOME 55 Alma Road, Reigate RH2 0DN Tel: 01737 242778

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Visit www.carechoices.co.uk for further assistance with your search for care 15:32

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WESTHILL CARE HOME 39-41 Westway, Caterham CR3 5TQ Tel: 01883 341024

THREEWAYS 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 760561 OP PD LDA YA

Service User Bands

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“Feels like home to me...”

firtree@maximeyes.net

F I R T R E E

H O U S E

N U R S I N G

H O M E

Loving & nuturing environment

Dual care: Nursing and Dementia

High quality personalised care

Modern user friendly IT equipment

Nutritious homemade meals catering for individual needs

Regular entertainment activities: school choir & art performances

2 Firtree Rd, Banstead, SM7 1NG

Tel: 01737 350 584

www.firtreehousenh.co.uk

Downsvale Nursing home

Downsvale is a private nursing home set in 1.5 acres of delightful, secluded grounds with views to Boxhill. Offering 24 hour personal/nursing care, our highly qualified and motivated staff provide residents with all that is necessary for their comfort, companionship and well being. 2 Day rooms Menu Choices Palliative Care Regular activities In house laundry Lifts Specialist aids Address: 6 - 8 Pixham Lane, Dorking, Surrey, RH4 1PT Telephone: (01306) 887652/883157 Broome Park_2/5 03/10/2013 16:34 Page 1 Email: matron@downsvale.co.uk Web: www.downsvale.co.uk

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views. Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Individualised 24 hour nursing by qualified and experienced staff A range of accommodation options available A selection of freshly prepared, home cooked meals catering for all dietary requirements Comprehensive activities and recreational programme with visitors always welcome Fees based on the type of accommodation and the level of care required by the individual

Please contact Head of Care / Mr & Mrs Choy on 01737 843333 to arrange an informal visit.

Tel: 01737 843333 Email: info@broome-park.co.uk Web: www.broome-park.co.uk

Station Road Betchworth Surrey RH3 7DF

Committed to caring

At Kings Lodge we specialise in high quality nursing care for adults with physical or cognitive neurological disabilities. These include: Multiple Sclerosis, Huntington’s disease, Parkinson’s disease, Stroke, brain injuries, and other neurodegenerative conditions. Our new purpose built extension means we are now able to care for a maximum of 61 clients in state of the art-facilities, and offer additional care packages to a wider client group. Kings Lodge, Kings Cross Lane, South Nutfield, Surrey RH1 5PA

Our services include: • Long /short term care • Respite and day care • Palliative and end of life care • Slow-stream rehabilitation (in-house physiotherapist and occupational therapist) • Facilities for ventilated clients and bariatric care.

T: 01737 822221 E: admin@kingslodge-redhill.co.uk

www.kingslodge-redhill.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes with nursing ACORN COURT CARE HOME The Kilns, Redhill RH1 2NX Tel: 0208 8796550 Advert page 46

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AMHERST HOUSE CARE HOME Amherst House, 287 Court Lodge Road, Horley, Surrey RH6 8RG Tel: 01293 223600 OP D PD SI YA ASHMOUNT Hook Road, Epsom, Surrey KT19 8QJ Tel: 01372 203063

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BALLATER HOUSE 43 Hollymeoak Road, Chipstead, Coulsdon Surrey CR5 3QE Tel: 01372 744900 LDA YA BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273 BEECHES BUNGALOW 3 Oak Road, Reigate RH2 0BP Tel: 0300 555 5222

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BELVEDERE HOUSE West Acres, Woodmansterne Lane, Banstead SM7 3HB Tel: 01737 360106 OP D PD SI BIRDSCROFT NURSING HOME 16 Highfields, Ashtead KT21 2NL Tel: 01372 274499 BOLTERS CORNER NURSING HOME Bolters Lane, Banstead SM7 2AB Tel: 01737 361409 BRAMBLES CARE CENTRE, THE Suffolk Close, Horley RH6 7DU Tel: 01293 771644

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BROOME PARK NURSING HOME Station Road, Betchworth RH3 7DF Tel: 01737 843333 Advert page 94 OP D PD LDA MH YA BUXTON LODGE CARE HOME 53 Buxton Lane, Caterham-on-the-Hill CR3 5HL Tel: 01883 340788 OP D PD LDA SI YA CHALDON RISE NURSING CARE HOME Rockshaw Road, Merstham, Redhill RH1 3DB Tel: 01737 642281 OP D PD LDA MH SI YA CHARTERS COURT NURSING AND RESIDENTIAL HOME Charters Village, Felcourt Road, East Grinstead, West Sussex RH19 2JG Tel: 07595 003356 OP D PD SI Service User Bands

Advertisers are highlighted

COLLEGE OF ST BARNABAS Blackberry Lane, Lingfield RH7 6NJ Tel: 01342 870260

COOMBE DINGLE NURSING HOME 14 Queens Park Road, Caterham CR3 5RB Tel: 01883 345993

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COPPICE LEA 151 Bletchingley Road, Merstham RH1 3QN Tel: 01737 645117

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CRANMER COURT Farleigh Road, Farleigh Common, Warlingham CR6 9PE OP D Tel: 01883 627713 CRISIS HOUSE Great Meadows, Redhill RH1 6JJ Tel: 01883 383838

MH YA

DEEPDENE CARE CENTRE Hill View, Reigate Road, Dorking RH4 1SY Tel: 01306 732880

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DERBY HOUSE Hook Road, Epsom, Surrey KT19 8QJ Tel: 01372 203027

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DOWNS COTTAGE CARE HOME (WITH NURSING) 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA OP D MH Tel: 01737 352632 DOWNSVALE NURSING HOME 6 – 8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652 Advert page 94

EASTCROFT NURSING HOME 7 Woodmansterne Lane, Banstead SM7 3EX Tel: 01737 357962 ELMS NURSING HOME, THE Ranelagh Road, Redhill RH1 6YY Tel: 01737 764664

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FIRTREE HOUSE NURSING HOME 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584 Advert page 94 GARTH HOUSE Tower Hill Road, Dorking RH4 2AY Tel: 01306 880511

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GLEBE HOUSE CARE HOME WITH NURSING Church Lane, Chaldon, Caterham CR3 5AL OP PD SI YA Tel: 01883 344434 Advert page 92 GREATHED MANOR NURSING HOME Ford Manor Road, Dormansland, Lingfield RH7 6PA OP D PD Tel: 01342 836478

O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

F_BAR_7361 Surrey Care Choices 2014 - 210x297mm- 11 homes_V_Layout 1 15/07/2014 11:01 Page 1

Feel right at home with Barchester care homes

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. Ashford House • 01784 862 357 Long Lane, Stanwell, Surrey, TW19 7AZ

Thackeray House • 02081 850 574 58 Addiscombe Road, Croydon, Surrey, CR0 5PH

Atfield House • 02087 125 221 St Johns Road, Isleworth, London, TW7 6UH

Windmill Manor • 01883 868 037 2 Fairviews, Hurst Green, Oxted, RH8 9BD

Corrina Lodge • 01276 862 830 79 The Avenue, Camberley, Surrey, GU15 3NQ

Worplesdon View • 01483 698 757 Worplesdon Road, Guildford, Surrey, GU3 3LQ

Epsom Beaumont • 01372 541 401 20-22 Church Street, Epsom, Surrey, KT17 4QB

Wykeham House • 01293 831 042 21 Russells Crescent, Horley, Surrey, RH6 7DJ

Lynde House • 02087 125 220 28 Cambridge Park, Twickenham, London, TW1 2JB Reigate Beaumont • 01737 742 763 Colley Reigate, RH2 PD 9JBPhysical disability LDA Learning disability, autism O P Lane, Older people (65+)Surrey, D Dementia Service User Bands MH Mental health SI• Sensory Tandridge Heights 01883impairment 868 039 YA Younger adults AD People who misuse alcohol and drugs Memorial Close, Oxted, Surrey, RH8 0NH

www.barchester.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes with nursing continued

Advertisers are highlighted

HEATHERLEY Effingham Lane, Copthorne, West Sussex RH10 3HS PD YA Tel: 01342 712232

REIGATE BEAUMONT, THE Colley Lane, Reigate RH2 9JB Tel: 01737 742763 Advert page 96

HOLMWOOD NURSING HOME LIMITED 53 The Avenue, Tadworth KT20 5DB OP D PD MH SI Tel: 01737 217000

ROSE HILL NURSING HOME 9 Rose Hill, Dorking RH4 2EG Tel: 01306 882622

KINGS LODGE Kings Cross Lane, South Nutfield, Redhill RH1 5PA OP PD YA Tel: 01737 822221 Advert page 94

RUTLAND HOME 46 West Street, Reigate RH2 9DB Tel: 01737 242188

KINGSWOOD COURT CARE HOME Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480

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LARKFIELD Farmfield Drive, Charlwood, Horley, Surrey RH6 0BN PD LDA YA Tel: 01293 774906 MEROK PARK NURSING HOME Park Road, Banstead SM7 3EF Tel: 01737 352858 MILNER HOUSE Ermyn Way, Leatherhead KT22 8TX Tel: 0333 434 3057

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NUFFIELD CARE CENTRE Haigh Crescent, Oaklands Park, Redhill RH1 6RA Tel: 01737 772525 OAKFIELD NURSING HOME 30 Oakfield Road, Ashtead KT21 2RD Tel: 01372 272540

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OAKHURST COURT NURSING HOME Tilburstow Hill Road, South Godstone, Godstone RH9 8JY OP D Tel: 01342 893043 OLD WALL COTTAGE IN REIGATE Old Reigate Road, Betchworth RH3 7DR Tel: 01737 843029 PARKSIDE NURSING HOME Park Road, Banstead SM7 3DL Tel: 01737 361518 PICKERING HOUSE NURSING HOME Ridgeway Road, Dorking RH4 3AY Tel: 01306 887511 QUEEN ELIZABETH’S FOUNDATION BRAIN INJURY CENTRE Banstead Place, Park Road, Banstead SM7 3EE Tel: 01737 356222 RED HOUSE, THE 43 Skinners Lane, Ashtead KT21 2NN Tel: 01372 274552 Advert page 90 Service User Bands

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TADWORTH GROVE RESIDENTIAL AND NURSING HOME The Avenue, Tadworth, Nr Epsom KT20 5AT Tel: 01737 888670 Advert page 72

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TANDRIDGE HEIGHTS Memorial Close, Off Barnett’s Shaw, Oxted RH8 0NH Tel: 01883 868039 Advert page 96 OP D TUPWOOD GATE 74 Tupwood Lane, Caterham CR3 6YE Tel: 01883 342275

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TYRWHITT HOUSE Oaklawn Road, Leatherhead KT22 0BX Tel: 01372 841630

WARRENGATE NURSING HOME 2 The Warren, Kingswood, Tadworth KT20 6PQ Tel: 01737 833359 WESTCOTT HOUSE NURSING HOME Guildford Road, Westcott, Dorking RH4 3QD Tel: 01306 881421

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WINDMILL MANOR 2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD Tel: 01883 868037 Advert page 96 OP D PD MH SI YA

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WINSCOMBE NURSING HOME Furze Hill, Kingswood KT20 6EP Tel: 01737 888678 Advert page 72

WOODSIDE VIEW 2 Highview, Caterham CR3 6AY Tel: 01883 346313

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WRAY COMMON NURSING HOME Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert page 88 WYKEHAM HOUSE 21 Russells Crescent, Horley RH6 7DJ Tel: 01293 831042 Advert page 96

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O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

Index A

Abbey Chase Nursing Home 73 Abbeywood 80 Abbotswood, 33 (The Four Seasons Trust Limited) 80 Absolute Care Services Limited 23 Acacia Lodge 79 Acorn Court Care Home 95 Advantage Nursing Agency Ltd 23 Aeolian House 80 Age UK Runnymede & Spelthorne 23 23 Agincare UK Ltd Aims Homecare Domiciliary Services 23 Albert Residential Home 75 23 Alburycare Ltd Albury Care Homes Limited 80 Alexander Lodge 85 Alexandra House 85 23 Alfa House All About Care 23 Allied Homecare 23 23 Almost Family Ltd Alpenbest South 23 Alvington House Retirement Home 85 23 Amazing Angels Homecare Amberley Lodge 66 Ambleside Lodge 85 95 Amherst House Care Home Amis Avenue, 55 69 80, 83 Anchorstone Nursing Home Angel Heart Home Care Limited 23 Angel Touch Care Agency 23 Appleby House 75 Arbrook House Nursing Home 79 Ark 23 Arundel House 23, 85 Ash Street, 149 (Dimensions) 80 80 Ash Street, 4a (Dimensions) Ashbourne Court Care Home 80 Ashcroft Care Home 85 Ashcroft Care Services 23 23 Ashford Care Agency Ashford House 79 Ashleigh House 85 Ashley House 80 Ashley Park Nursing Home 83 Ashlong House Domiciliary Care 23 Ashmount 95 85 Ashtead Cottage Ashtead House 85 Ashton Lodge Nursing Home 79 Ashton Manor Nursing Home 83 Aspen Live in Care Services Ltd T/A Aspen Live in Care 23 23 Assured CARE Surrey Ltd

Advertisers are in bold Astor Care and Nursing Agency Avens Court Nursing Home

23 73

B Badgers Wood 69 73 Bagshot Park Care Centre Ballater House 95 Banstead Road, 17 (Learning Disability Care Home) 75 Barn House, The 85, 95 Barnett Wood Lane, 108 (Leonard Cheshire Disability) 85 Barnfield 85 Barossa Road, 25 (Royal Mencap Society) 69 Beaufort House 69 73 Beaumont Lodge Nursing Home Beech Lodge 75 Beech Trees 69 Beeches Bungalow 95 Beeches, The 85 Beechwood 80 23 Beechwood Court Belgravia Nursing and Care 23 Bells Piece - Care Home Learning Disabilities 80 Bells Piece Supported Living Service 23 85 Bellsgrove Care Home Belvedere House 95 Bernard Sunley Nursing & Dementia Care Home, The 73 Berryscroft Road, 29 (Brand Homes Limited) 75 Berryscroft Road, 55 (Brand Homes Limited) 75 Birchlands 69 Birdscroft Nursing Home 95 Birtley House Nursing Home 23, 83 Blanford Road, 33 (Prospect Housing and Support Services) 85 Bliss Homecare 23 Bluebird Care 23 - Elmbridge & Runnymede - Epsom & Kingston 23 - Guildford & Waverley 23 - Reigate 23 - Rushmoor & Surrey Heath 23 Bolters Corner Nursing Home 95 Boyce Care 23 Bracken Lodge 85 Brambles Care Centre, The 95 Bramley House Extended Care 23 Bramley House Residential Home 85 Bransfield Manor Care Home 85 Briar House 85 Bridge House Care Home 80 Bright Spark 23 Brighter Care 23

Brighton Road, 64 (The Avenues Trust Support Service) Britannia Homecare Ltd Broadwater Lodge Brockhurst Elderley Resource Centre Broome Park Nursing Home Brownscombe House Nursing and Residential Home BS24 Limited Bungalow, The Burgh Heath Lodge Burntwood Lodge Buxton Lodge Care Home

85 23 80 69 95 83 23 80 75 85 95

C Camberley Cottage Cambridge House Care Givers Limited Care Options Care Solutions UK Ltd Care UK (Community Care Services Camberley DCA) Care Unlimited Domcare Ltd Caremark (Guildford & Woking) Caremark (Mid-Surrey) Caremark Elmbridge Carers at Home Ltd Carers with Care Limited Carewatch (East Surrey) Caterham Domiciliary Care Agency Catto Homecare Cavendish Cavendish Domiciliary Care Agency Cavendish House Cedar Court Care Home Cedar Lodge Cedar Lodge Nursing Home Cedars Care Home, The Cedars, The Cedarwood Lodge Chaldon Rise Nursing Care Home Chalk Hill Chalkmead Resource Centre Champions Place Chart Lane, 56 (Royal Mencap Society) Charters Court Nursing and Residential Home Chase House Rest Home Chelsham Lodge Chenash Homecare Specialists Cherchefelle Housing Association Cherry Lodge Rest Home Cherrydale Chestnut View Care Home Chestnuts, The Children’s Trust – Tadworth, The

69 69 23 23 25 25 25 25 25 25 25 25 25 25 25 85 25 85 83 85 73 75 80 85 95 85 85 85 87 95 80 87 25 25 87 69 83 69 25

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued Chippings 87 Chipstead Lodge Residential Care Home 87 Church Farm Bungalow 69 Church View Care Home 79 79 Clare House Nursing Home Claremont Court 83 Clareville Road, 3 (The Regard Partnership Limited) 87 Classic Home Care Service 25 Clockhouse, The (RNIB) 87 80 Cobgates Resource Centre Cobham Road, 60 (Voyage 1 Limited) 87 25, 95 College of St Barnabas Collingwood Grange Care Centre 73 69 Combe House Constant Services Limited 25 Coombe Dingle Nursing Home 95 Copperfield House 75 Coppice Lea 95 73 Corrina Lodge Cossins Care Home 75 County Care Independent Living Limited 25 Courthill Care Home 87 87 Courthill House Coveham 25, 75 Coxhill Manor Nursing and 73 Residential Home Cranmer Court 95 73 Crann Mor Nursing Home Creating Lifestyles Limited - Surbiton DCA 25 Crest Lodge 83 95 Crisis House Crossroads Care Surrey - East Surrey Branch 25 Crossroads Care Surrey 25 Elmbridge & Spelthorne Branch Crossroads Care Surrey Guildford & Waverley Branch 25 Crystal Care Home Care Ltd 25 Cunliffe House 86 Cura Domi - Care At Home Ltd 25

D Dalmuir Home 87 87 David Gresham House Deepdene Care Centre 95 Dehnlea Rose 69 Dene Place Nursing Home 83 Denecroft Residential Home (SeeAbility) 80 Derby House 95 Derby Lodge (SeeAbility) 87 Domiciliary Care Agency Surrey 25 Dorandene 87 Dormers Resource Centre 87 Douglas Close, 19 80 Downs Cottage Care Home (With Nursing) 95

Advertisers are in bold Downsvale Nursing Home Dungate Manor

95 87

East Surrey Carers Services 25, 87 Eastbury Manor Nursing Home 83 Eastcroft Nursing Home 95 Eastlake 80 75 Echelforde Elders, The (Golden Hours Fellowship Ltd) 75 87 Elizabeth Court Elmbank Residential Care Home 69 Elmbridge Reablement Service 25 69 Elmfield House Elms Nursing Home, The 95 79 Emberbrook Care Home Enchor Healthcare Services 35 Epsom Beaumont Care Home 79 75 Epsom Lodge Epsom Reablement Service 25 Eternity Care LLP 25 Ethel Bailey Close and Oakglade 79 87 Eversfield 25 Everycare (Central Surrey) Everycare (East Surrey) Ltd 25 25 Evolution Care 25 Excellent Care Limited

F Fairmead 79 25 Farisean Felbury House 80 Fengates Road, 1 (Care Management Group) 87 Fengates Road, 5 (Care Management Group) 87 Fenton Lodge 80 73 Fermoyle House Nursing Home Fir Trees House 75 Fir Tree Road, 40 87 Fircroft Home 87 80 Firgrove Hill, 29 (Royal Mencap Society) Firlawn 75 Firtree House Nursing Home 95 Flint Cottage 87 Fordbridge Road, 50 (Dimensions) 75 Forum House 25 Foxmead Care Home 87 Friends at Home Woking 25 Furze Hill Lodge 87 Furze Hill Lodge - Domiciliary Care Service 25

Gables Care Home Garth House GES Care Limited

69 97 25

Gibraltar Crescent, 36a (RNID Action On Hearing Loss) 75 Gladstone House (RNIB) 87 Glebe Cottage 69 Glebe House Care Home 75, 79 Glebe House Care Home with Nursing 95 Glendale 75 Gloucester Crescent, 65 (Dimensions) 75 Grace at Home Limited 27 Grace House Care Home Ltd 80 75 Grace Lodge Grange, The (Bookham) 87 Grange, The (Old Woking) 73 Grange, The (Woking) 83 Grange, The & Walton Cottage 69 73 Grange Retirement Home, The Grange Road, 22 73 Grange Supported Living Service, The 27 Greathed Manor Nursing Home 95 Green Acres 87 83 Green Gables Nursing Home Green Lane Care Home 69 Greenacres 87 75 Greens, The Greenway Homecare (Surrey) Ltd 27 Greenways (Epsom) 75 Greenways 89 27 Greys Homecare Greys Residential Home 69 89 Grovelands Farmhouse 27 Guildford Reablement Service Guildford Road, 330 (Care UK Community Partnerships Limited) 69 Guildford Road, 330a (Care UK Community Partnerships Limited) 69

H Halow Care Agency, The 27 Hamilton Court 27 Harriotts Lane, 44a 89 Haslemere Homecare Ltd 27 Hatch Mill 83 Haven House 80 Haven House Residential Care Home 69 Hawthorns, The (RNIB) 89 Heart of the South Care Agency 27 Heath Lodge Care Home 75 Heath Lodge Care Services Ltd 27 Heathcote Road, 17 (Care Management Group) 75 Heathercroft (Prospect Housing and Support) 89 Heatherley 97 Heathers, The 89 Heathlands 89 Heathside 69

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued Helping Hands South East Region Hendford Nursing Home Heronswood Residential Care Home Hersham Road, 267 (The Regard Partnership Limited) High Street, 31 (Quest Haven Limited) Hill View Care Home Hillbrow Residential Home Hillcroft Hillside Care Home Hillside Resource Centre Holkham House Holly Lodge Nursing Home Holmwood Nursing Home Limited Home Counties Carers Home Help Angels Limited Home Instead Senior Care – Ascot, Camberley and Wokingham – Bagshot – Epsom – Farnborough, Farnham and Fleet – Guildford & Woking – Walton-on-Thames – Windsor, Egham and Staines Homecare Southlodge Homelea Horsell Lodge Howards Residential Home Huntington House Nursing Home Huntley Close, 7 (Dimensions) Hydon Hill

Advertisers are in bold 27 79 89 75 69 69 76 76 89 69 89 73 97 27 27

27 27 27 27 27 27 27 27 76 71 71 83 76 83

I In Safe Hands Home Care Limited Independence Homes Domiciliary Care Agency Inglewood House IRC Care Services

27 27 71 27

John Gale Court 27 Jubilee House 83 Jubilee Road, 42 (Dimensions) 71 Jutland Place, 9/10 (Royal Mencap Society) 71

Kathryn’s House 80 Kenilworth (Horley) 89 Kenilworth Care Home 89 Keswick 89 Kettlewell House Nursing Home 27, 73 Kings Lodge 97 Kings Lodge Care Centre 73 Kingsclear Nursing and Residential Home 73 Kingscroft 76

100

Kingsleigh Kingswood Court Care Home Knowle Park Nursing Home

71 97 83

L La Luz Residential Home 89 Langdown House 77 Larchwood Close, 27 (Royal Mencap Society) 89 97 Larkfield Leighton House 79 Limegrove 81 Limes Residential Care Home, The 77 Linden House 77 Linwood 77 27 Local Care Group Lodge, The 81 London Care Plc 27 London Road, 129 (Prospect Housing and Support Service) 89 Longdene Homecare Ltd – North Surrey 27 Longdene Homecare Ltd – Southwest Surrey 27 Longdene Homecare Ltd – Surrey Heath & Berkshire 27 Longdown Road, 9 (Care Management Group) 77 81 Longfield Resource Centre Longford 89 Longmead House 89 Loving Care Domiciliary Services Ltd 27 Lumley Road, 16 (Royal Mencap Society) 89 71 Lyndhurst Residential Care Home

M Macdonald Care Services 27 Mallow Crescent, 25-30 27, 81 Malmesbury House 77 Malvern House 89 Manor Crescent, 13 (New Generation Care Limited) 89 Manor Crescent, 15 (New Generation Care Limited) 89 Manor Green Road, 62 (Care Management Group) 77 Manormead Care Home 83 Martham House 89 Mayfield House Residential Home 77 Meadowside 77 Meath Epilepsy Trust, The 81 Meath Home Support 27 Melbreck 83 Melody Care 27 Mencap - North West Surrey Supported Living Service 27 Merlewood 73

Merok Park Nursing Home 97 27 Mi Care Southern Ltd MiHomecare Live-in Hersham 27 Middle West Care Home 89 Middlefield Close, 1(Dimensions) 81 Mill Green 89 Millview 89 97 Milner House Mitchell’s Domiciliary Care Services 29 Mole Valley Reablement Service 29 Moor House 71 Moor House Residential Care Home 77 Moorhouse Nursing Home (Hindhead) 83 83 Moorlands Lodge Care Home Moorlands Nursing Home (Lightwater) 73 Morecare Services (UK) Ltd 29 29 Mulberry Living Ltd

NAS Community Services 29 NCYPE College Residential 89 Services Lingfield Newcross Healthcare Solutions Ltd (Woking) 29 Nightingale Holistic Services 29 Nonsuch Care 29 Norfolk House 79 Northcroft Road, 24 77 Novus Care Limited 29 Nower House 89 Nuffield Care Centre 29, 97 Nutbush Cottage 89

O Oak House Care Home 77 Oakcroft House Nursing Home 73 Oakfield Nursing Home 97 Oakhurst Court Nursing Home 97 Oaklawn 77 Oakleigh 91 Oakley House 77 Oakwood 91 Oakwood Road, 56 (The Avenues South East) 91 Office 1 29 Old Hall, The 81 Old Grove, The 81 Old Rectory, The 83 Old Wall Cottage in Reigate 97 Orchard Court 91 Orchard House 77 Ormesby House 91 Orpheus Centre, The 29

Palmer Crescent

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Pantiles Care Home Limited, The 91 Park Hall Resource Centre 91 Parklands 29, 91 Parkside Nursing Home 97 Pattom Limited 29 Phoenix Care Services Ltd 29 Pickering House Care Home / Harmsworth House DCA 29 Pickering House Nursing Home 97 Pilgrim Wood Residential Home 81 Pinehurst Resource Centre 71 Pinehurst Rest Home 91 Pines, The (Hindhead) 81 Pines, The (Redhill) 91 Pines, The (Weybridge) 77 29 Platinum Care Appointments Ltd 91 Poplars Premier Care Services 29 Prestige Nursing - Redhill 29 Prestige Nursing - Woking 29 Primrose House Residential Home 81 Princess Christian Residential and Nursing Care Home 71, 73 Prinsted 91 Priors Mead Retirement Home 91 Priory Court Care Home 79 Prosignia Ltd 91 Prospect Housing and Support Services 29 83 Puttenham Hill House Pymhurst 81

Q Queen Elizabeth Foundation Brain Injury Centre Queen Elizabeth’s Foundation Dorincourt Queen Elizabeth Park

97 29, 91 83

R Rainbow Trust Children’s Charity 6 29 Rainscombe Bungalow 91 Rainscombe House 91 Ranch, The 71 Ranmore House 91 Red House, The 97 Red Houses 71 Redcot Residential Care Home 81 Redehall Cottage 91 Redroof Partnership 29 Redstone House (43 Redstone Hill) 91 Redstone House (Kings Cross Lane) 91 Regus 29 Reigate and Banstead Reablement Service 29 Reigate Beaumont, The 97 Reigate Road, 69 (The Avenues Trust Support Services) 91

Rest Assured We Care Ltd 29 91 Ridgegate Home Ridgemount 91 Ridgeway Manor Residential Care Home 91 Ridgewood Drive, 1 (Dimensions) 71 Right at Home (Guildford & Farnham District) 29 81 Ridgway Court Riverswey 81 RNIB Domiciliary Community Living 29 and Support Service Roberts Care Agency Ltd 29 83 Robertson Nursing Home Rodney House 77 Rodwell Farm Nursing Home 73 Rose Hill Nursing Home 97 Roseacre 91 Roseland 91 Roseleigh 91 Rosemere 71 Rosetta 93 Rowans, The 93 77 Rowland House Care Home Royal Association For Deaf People Community Support Service 29 Royal Cambridge Home 77 Runnymede Reablement Service 29 97 Rutland Home RV Care Services Ltd Surrey 29

S Sandalwood Sans Soucie Home Care Ltd Sapling SD Care Agency - Guildford SeeAbility - Horley Support Service SeeAbility - Leatherhead Support Service SeeAbility - Surrey Support Service Shandon Shannon Court Shardeloes (Care Management Group) Sheerwater House Sheiling, The (Redhill) Sherwood House Shieling, The Shottermill House (Pilgrim Homes) Shrewsbury House Shrewsbury Road, 29/29a (Prospect Housing and Support) Silverlake Care Limited Silvermere Care Home SmartCare Ltd Snowdon Care Home Somerset Care Community (Surrey) Southlands Rest Home

71 29 77 29 29 29 29 81 81 93 71 93 77 77 81 93 93 31 77 31 71 31 93

Spelthorne Reablement Service 31 Spencer Way, 1a (The Avenues Trust Support Services) 93 93 Spring Park Springfield House 79 Springfield Manor Nursing Home 83 Springkell House Care Home 81 St Anthony’s Care Home 77 St Augustine’s Home 71 St Catherine’s Manor 83 St George’s Nursing Home 79 Stanecroft 93 Staying at Home Care 31 Starr Care 31 Stiperstones 71 Stocks House 31 Stokefield Care Home 71 Stonepit Close, 42-44 81 Summers, The 77 Sunbury Nursing Homes 79 Sundial House 77 Sunrise of Bagshot 73 Sunrise of Banstead 93 77 Sunrise of Esher Sunrise of Guildford 84 Sunrise of Virginia Water 71 Sunrise of Weybridge 77 Supreme Care Services Limited 31 Supreme Healthcare Services 31 Surrey & Hants Domiciliary Care Agency 31 Surrey Children’s Domiciliary Care Services 31 Surrey Heath Reablement Service 31 Surrey Heights 81 Surrey Helping Hands 31 Surrey Hills 84 Surrey Home Care Limited Domiciliary Care Agency 31 Surrey SCP 31 Surrey Views (SeeAbility) 93 Sutton Lodge Nursing Home 79 Swallowfields Care Centre 77 Sydenhurst 80

T Tadworth Grove Residential and Nursing Home Tall Trees Tandridge Heights Tandridge Reablement Service Team 24 Limited Teamcare Supported Living Tendacare Thames Side

Visit www.carechoices.co.uk for further assistance with your search for care

97 71 97 31 31 31 31 77

101

Index continued

Advertisers are in bold

93 97 81

Waverley Grange Nursing and Residential Home 84 Waverley Reablement Service 31 Weald Care Ltd 31 Welmede Housing Association 31 Wesley Lodge 79 Westcott House Nursing Home 97 West Hall 71 Westhall Park, 4 (The Avenues Trust Support Services) 93 Westhaven 93 Westhill Domiciliary Care 31 Westhill Care Home 93 71 Westlands Westwinds (Care Home Learning Disabilities) 93 Wey Valley House 81 White Bird Care and Nursing Agency 31 White Gates Care Centre 79 White Lodge 31, 79 White Lodge Centre 31 Whitebourne 71 93 Whitehatch 31 Whiteley Village Whiteley Village Care Centre 79 81 Whitmore Vale House

Alma Care (UK)

CSH Homecare

Promedica24 35

Atfield House

Forest Care

68, 74

Avery Healthcare

Four Seasons Health Care

Protection and Investment Ltd Outside Back Cover

Barchester Healthcare

Bupa

Kimara Support

Carebase

Kingston Care Home

Care Seekers

Lynde House

Care Select

Morven House

Surrey County Council Adult Social Care

Nellsar Care Homes

Thackeray House

Threeways Dom Care 31 Threeways 93 Throwleigh Lodge 73 Tigh Grianan 79 Tilford Park Nursing Home 84 Tiltwood 79 Trinity Homecare 31 Tupwood Gate 97 Tuscany House (Care Management Group) 93 Two Counties Care Ltd 31 Tyrwhitt House 97

U Upalong Residential Home Upfield, 1 Upper Halliford Nursing Home

71 93 79

V Vale Road, 15a (United Response)

W Walton Heath Manor Warrengate Nursing Home Waverley Court Farm

Willowmead Residential Home Ltd 79 Willows, The (Hindhead) 93 Willows, The (Seeability) 93 Windmill Manor 97 Wingham Court Care Centre 79 Winscombe Nursing Home 97 Wispers Park Care Village 31, 84 71 Woking Homes Woking Reablement Service 31 93 Wolf House Ltd Wood Close, 1 93 93 Woodcroft Woodlands Nursing Home 79 Woodlands Residential Home (Seeability) 93 Woodlarks Centre, The 81 97 Woodside View Woodview 93 84 Worplesdon View Wray Common Nursing Home 97 93 Wray Park Care Home Wykeham House 97

Y Your Choice Living DCA

Other advertisers

Care Choices Website

7, 9, 48

CHD Living Inside front cover and page 33

Park Lodge Pax Hill Care Home

Rotherbank Residential Care Home 52 Sunrise Senior Living

Surrey Care Awards

42, 43

Inside front cover

Thetford Lodge

Inside front cover

Whiteley House

Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Ltd.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

ISBN 978-1-910362-15-0

Senior Sales Executives: Debbie Feetham, Elaine Green.

Ref. No: 4001/Surrey21/0914. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

Director of Creative Operations: Lisa Werthmann.

102

Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworker: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

By specialising in caring for the frail but still socially-active elderly, Priors Mead is like no other home. For a start, everything about it is as you would wish your own home to be, from the family-run values to the fact we are small. We specialise because research shows that, whatever our age, we are both healthier and happier being amongst people who are like us, in a non-institutional atmosphere.

To find out what else we do to put our clients first, please call or just pop in, you will always be welcome.

Care as it should be since 1986

Visit us online: www.priorsmead.com Call: 01737 303 431 26 Blanford Road, Reigate, Surrey, RH2 7DR

With prudent planning care fees do not need to be a problem We look to provide you with: A guaranteed income for life The ability to live in the home of your choice No fear that your money will run out The provision for rising care costs Peace of mind for you and your family

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Return to: Protection & Investment Ltd Index House, Ascot, Berkshire SL5 7ET Authorised and Regulated by the Financial Conduct Authority

Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)