Surrey Care and Support Services 2012/13 by Care Choices Ltd

Care and Support Services Surrey 2012/13

Stoke Lock in Guildford

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care homes • Care advice line

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Advice for older people

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Contents Care and Support Services

An introduction from Surrey County Council and NHS Surrey â&#x20AC;&#x2019; how personalised social care works in the county Assessing your needs

Where to start looking for support Home from hospital

Useful contacts

Local and national useful specialist organisations with contact details Checklists Home care agency checklist Care homes checklist Residential dementia care checklist

12 42 46

9 Care provider listings

Your various care options at this time Staying at home

Help and support to maintain your independence, including listings of all home care agencies in Surrey and how to pay for home care Housing options 38 How supported living, sheltered housing and extra care may be an option Care homes 40 Care homes and care homes with nursing explained with a practical checklist of questions to ask prospective managers Dementia care

Approaches to caring for people with dementia Other specialist services

Home care providers

North West Surrey Care homes Care homes with nursing

60 64

North East Surrey Care homes Care homes with nursing

68 71

South West Surrey Care homes Care homes with nursing

74 77

South East Surrey Care homes Care homes with nursing

80 88

Index

Care for people with a physical or learning disability, or mental health issues Paying for residential care

Answers to some frequently asked questions about funding your residential care Essential information

Inspecting care services, safeguarding adults and the complaints process explained Further help

How solicitors, charities and advocates may be able to help you

Alternative formats

River Thames at East Molesey Surrey County Council s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Care and support A message from health and social care commissioners Welcome to the 2012/13 edition of Care and Support Services in Surrey, which provides information on the care and support choices available across the county. We continue in our eďŹ&#x20AC;orts to ensure that Surrey is a place of choice for people to live their lives more independently with the care and support they need. We have a duty to help people to make the right choices about their support, ensuring that it s both aďŹ&#x20AC;ordable and sustainable. We also have a duty to provide clear signposting to care and support services for all residents, irrespective of whether they are eligible to receive our services. We encourage people to seek the advice of either health and social care professionals or independent voluntary sector organisations to ensure they get the best solution to meet their own particular needs and the needs of their families. In the year since we published the last Directory, the way we provide services for the community continues to evolve with increased partnership working at a local level. This has seen the creation of locality teams based in each of Surrey s eleven borough and district area oďŹ&#x192;ces. Our focus now will be on creating more integrated services working with community support, housing, environment oďŹ&#x192;cers, the police and ďŹ re and rescue staďŹ&#x20AC;, making it easier for local residents to access more joined up support. There has been a tireless commitment to improving how people are discharged quickly, safely and with the right support across all hospitals. Teams of health and social professionals are working together and making joint assessments and decisions, improving the overall experience for patients. Higher visibility and accessibility of social care workers in hospitals in the evenings and at weekends has also meant increased support for families and carers who can have more conversations about the options for support at home and receive better information. Across the county, all people receiving social care support now beneďŹ t from choosing support that is self directed â&#x20AC;&#x2019; i.e. they decide the type of support they need and how it should be delivered to make a positive impact on the quality of their life. Some people are choosing creative and innovative ways of

improving their daily lives; others are happy to stay with more traditional support. Either way, people choose for themselves, exercising a much greater degree of control over the support they receive, and importantly, achieving greater independence. We continue to listen closely to residents and involve them in making decisions about the services they want in their areas. They help agree the priorities and outcomes that make a diďŹ&#x20AC;erence to people s lives and are of most value. Our Surrey Shadow Health and Wellbeing Board is already operating ahead of the national statutory timeline of April 2013, looking at the health needs of all our residents, young and old, and responding to those needs with agreed priorities for achieving healthier communities in Surrey. Keeping people safe continues to be a priority. The Surrey Safeguarding Adults Board (SSAB) is shortly due to become a statutory body - providing a formal, mandatory and multi-agency approach to protecting people from harm in their homes and communities. People continue to be at risk from ďŹ nancial exploitation, neglect, domestic abuse, discrimination, hate crime and key agencies such as Surrey Police, the local councils and health partners implement a huge programme aimed at informing people of what support is available, how to report issues and tackling priority areas to ensure adults at risk of harm are safeguarded. A marketing initiative with Surrey Fire and Rescue will be launched this year linking in with other preventative services such as telecare. Need more information and advice? With a number of Central Government bills and white papers relating to care and support published this year, there is a much higher proďŹ le on people s future care needs and the funding that may be required in looking after themselves or family members. Some of the costs and funding options being proposed will be a worry for individuals and also for local authorities who may not be able to support as many people in the future. That s why this publication should be a mustread for our residents so they can understand what services are available, how to access them >>

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Helping you to make the right decisions about your care and support needs Thereâ&#x20AC;&#x2122;s a whole range of support and services available across Surrey for people with physical, learning and sensory disabilities, older people or people with mental health needs. Individuals, carers and family members should understand all the options to make the right choices. Whatever your circumstances, we can provide information and advice and if we canâ&#x20AC;&#x2122;t help you directly, we can point you in the right direction.

Contact our dedicated Adult Social Care helpline for more information on:

Tel: 0300 200 1005 Text: 07527182 861

www.surreycc.gov.uk Making Surrey a better place

A message from health and social care commissioners continued >> and get sound information and advice from

key organisations. It s a valuable resource aimed at helping people and their families to make the right choices about care and support. You can also ďŹ nd more information online on www.surreyinformationpoint.org.uk or www.surreycc.gov.uk/AdultSocialCare If you would like to speak to someone for general enquiries please call our Adult Social Care helpline on 0300 200 1005. Sarah Mitchell Strategic Director Adult Social Care and Health Surrey County Council

in partnership to ensure people who living in the county receive care that is joined up and considers their needs at every level. There s no one size ďŹ ts all approach. Together we work with individuals and their relatives to understand their needs â&#x20AC;&#x2019; whether that s health or social care â&#x20AC;&#x2019; and what s right for them. As we know, having to think about social care can be daunting. This Directory is a valuable resource that guides individuals and their relatives through the journey, covering everything from the diďŹ&#x20AC;erent types of help available right through to choosing the right care home, if that s the right option for them. Dr. Akeem Ali Director of Public Health for Surrey (A joint appointment between NHS Surrey and Surrey County Council).

A message from Surrey s Director of Public Health Social care and health go hand in hand. That s why NHS Surrey and Surrey County Council work

Areas covered by this Directory North West Care homes 60 Care homes with nursing 64

Staines SPELTHORNE

Berkshire

North East Care homes 68 Care homes with nursing 71 South West Care homes 74 Care homes with nursing 77

Greater London

RUNNYMEDE Addlestone SURREY HEATH Camberley

Esher ELMBRIDGE

EPSOM & EWELL

Woking WOKING REIGATE & BANSTEAD GUILDFORD Guildford Dorking

Reigate

Oxted TANDRIDGE

Kent

MOLE VALLEY

Hampshire Godalming

South East Care homes 80 Care homes with nursing 88

WAVERLEY

East Sussex West Sussex

Personalised care and support In 2011, Surrey County Council and other local authorities changed the way they provide care and support to older people and people with disabilities. In the traditional system of social care, professionals made many of the decisions about the support people could have and on who would provide it. As a result, people often had limited

choice about the services they might receive. Self-Directed Support seeks to replace the old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help â&#x20AC;&#x2019; from family or friends or people who are paid to help.

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Self-Directed Support Self-Directed Support aims to improve the way we work in Adult Social Care, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs, and will help eﬀectively manage resources in the face of increasing demand arising from a growing older population. Half of Surrey s population is aged 50 or more, and the number of people aged 85 is set to double over the next 20 years. How does it work? Self-Directed Support is for adults who are eligible for social care (see page 8). It allows people to have more choice and control over their life because it

lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve in life and what support they need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring. If you are eligible for social care support, Self-Directed Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage day-to-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into the community. You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your agreed eligible needs.

Personal Budgets Personal Budgets have now been introduced across the whole of Surrey for all eligible new users of social care services and will be oﬀered to people already having support from Adult Social Care over the next year. They will also bring ﬂexibility and transparency of funding to the provision of social care services. A Personal Budget is an amount of money that is allocated according to your needs, to be spent on services of your choice. Currently in Surrey, you can use parts of your Personal Budget, or your entire Personal Budget, in various ways: • A Direct Payment (DP) ‒ the County Council pays you an amount of money. The money can then be spent on solutions and services of your choice to meet your eligible social care needs, and over which you have control.

• An Indirect Payment (IP) ‒ this is made available if a person is not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in their best interest. It can be paid to a person who is suitable . There are rules and guidance to help the council decide who is a suitable person . • A supported managed account ‒ this is a Direct Payment to you that is held on your behalf by Surrey Independent Living Council (SILC) who then manage the payments under your instruction and make payments on your behalf. • Individual service funds ‒ your Personal Budget, or some of it, can be lodged with a service provider for you to draw from to get support as and when you need it. • Surrey County Council arranges and pays for your support directly with the provider of the support for example a care agency or residential home.

This Directory s independent advice line This Directory s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a proﬁle of exactly what type of care you re looking for, while taking into account your personal needs and interests.

Visit www.carechoices.co.uk for further assistance with your search for care

Assessing your needs Assessments Adult Social Care s policy is to direct help to people with the highest level of need and risk. In assessing someone s needs, we consider carefully the factors that aďŹ&#x20AC;ect their independence and wellbeing. In discussion with the person and their carers, we jointly agree the likely aďŹ&#x20AC;ect on the person s independence or how likely it is that a person s home life will break down or become unsafe if they don t have appropriate social care support, within guideline timescales. An assessment covers four broad areas: â&#x20AC;˘ Is the person able to make their own choices about how they live? â&#x20AC;˘ Is the person s health or safety at risk, including freedom from harm or abuse? â&#x20AC;˘ Can they manage essential daily routines e.g. washing, dressing, meal preparation and cooking? â&#x20AC;˘ Can they play an active part in the life of their family or community, and are they able to access leisure activities or participate in work, learning or volunteering? Increasingly assessments are completed through a supported assessment process with the person themselves leading the process, as they are usually the best judge of their needs and how they would best be met. When the assessment has been completed an eligibility decision will be made based on the level of risk to the person s independence or of their care or living arrangements breaking down or becoming unsafe if appropriate support were not provided. We use the following guideline timescales to assess the risk:

No local authority ever has enough resources to meet all potential social care needs. As the demand for social care increases, so it becomes more important to allocate resources according to priority needs. We do this by setting eligibility criteria to decide who has the greatest immediate or longer term needs. All local authorities use the same eligibility framework issued by the Department of Health and most local authorities are like Surrey in providing services to people in Critical and Substantial need of support. Services provided by local authorities to people are means tested and a sliding scale of ďŹ nancial contributions are applied which can be a zero charge to full care charges depending on a person s income and savings. For more information please contact: Adult Social Care: Monday â&#x20AC;&#x2019; Friday 8.00am â&#x20AC;&#x2019; 6.00pm Tel: 0300 200 1005 Further information To ďŹ nd out more information on Self-Directed Support in Surrey and changes to Adult Social Care services, go to www.surreycc.gov.uk/ selfdirectedsupport, or email contactcentre. adults@surreycc.gov.uk. For background information about personalisation please visit www.puttingpeopleďŹ rst.org.uk. Guildford Town Clock

Critical risk: the person will need support now or within seven days Substantial risk: the person will need support within one to twelve weeks Moderate risk: the person will be likely to need support within three to six months Low risk: the person will need support in six months time or more.

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Home from hospital Adult Social Care provides a range of support and services that provide advice and information and support for people to enable them to remain in the community as independently as possible. This can help individuals be more content living at home

and maintaining their quality of life with the right support when they need it. We can also provide advice and information for people whose needs require them to consider care home placements.

Leaving hospital Adult Social Care works closely with hospitals to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Our social care staďŹ&#x20AC; are available to help with information and advice when you are ready to leave hospital too. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and conďŹ dent when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staďŹ&#x20AC; may also approach the hospital social care team and ask them to carry out an assessment, but this

will not go ahead unless you agree. If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital. Carers should be oďŹ&#x20AC;ered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carers support groups. We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning, or sitting services. For further advice and information, call this Directory s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

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Visit www.carechoices.co.uk for further assistance with your search for care

Staying at home Help in your home For many people it is important to them to stay in their own, familiar surroundings near to friends and family. At the same time, retaining our independence is also very important to many of us but that can also mean

we need a little extra help. Some carefully chosen home care (sometimes known as domiciliary care ) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care? Reasons for choosing home care can vary Sometimes after a stay in hospital, someone might ďŹ nd they need some help whilst they recuperate. Others can ďŹ nd that a long-term condition or disability means they can no longer cope and they need a little bit of help. How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if homecare will beneďŹ t you. You and your family will be fully involved in looking at what will suit you best. Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself properly. If this happens, your local council s social care service is a good ďŹ rst step towards ďŹ nding help. Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in ďŹ nding the right help. How home care can help you The level of home care provided can be tailored to meet your needs â&#x20AC;&#x2019; from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing. You might be surprised to learn that even those with quite signiďŹ cant and debilitating medical problems can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night. Finding the right support The Care Quality Commission (CQC) (www.cqc.org.uk) is responsible for checking that any care provided

meets essential standards of quality and safety. There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Use their directory to ďŹ nd services operating in your area by visiting www.ukhca.co.uk/ďŹ ndcare/ Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staďŹ&#x20AC; who can help meet these needs too. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need. However, the beneďŹ ts of using a regulated agency include: â&#x20AC;˘ Assessing your care needs and tailoring a plan to meet those needs. â&#x20AC;˘ Advertising, interviewing and screening suitability of workers. â&#x20AC;˘ Arranging necessary insurance cover. â&#x20AC;˘ Providing training and development for care workers. â&#x20AC;˘ Managing workers pay, including compliance with the National Minimum Wage. â&#x20AC;˘ Managing employment relationships, including sickness, absence and disciplinary matters. â&#x20AC;˘ Managing health and safety issues. Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can oďŹ&#x20AC;er the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost. With thanks to Mike Padgham, Chair of the United Kingdom Homecare Association.

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Saga Homecare Did you know Saga provides home care? If a little extra assistance is needed around the home, Saga can help make life easier by providing dedicated support. Our range of services includes: Q

Day-to-day help with household tasks and personal care

Round the clock live-in care

Respite care for carers

Temporary support and care

For more information, please call Guildford:

0800 068 8535 Haslemere:

0800 197 6035 stating reference DI7201. Lines open 9.00am-5.00pm weekdays.

sagahomecare.co.uk

before or after hospital treatment. NSL-IL0101v4

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Visit www.carechoices.co.uk for further assistance with your search for care

Home care agency checklist

ÂŠ 2012 Care Choices Ltd

What questions to ask Ask to see a copy of an agency s registration certiďŹ cate and their most recent inspection report when considering their services.

Care workers â&#x20AC;˘ You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding? â&#x20AC;˘ Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this. â&#x20AC;˘ You will have a care plan drawn up by the agency which the carer workers will work to. Ask how often this plan will be reviewed by the agency. â&#x20AC;˘ Care workers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure â&#x20AC;&#x2019; make sure this is the case.

Agencies â&#x20AC;˘ What experience does the agency have in your particular ďŹ eld of need? Can they supply references for you to check? â&#x20AC;˘ Homecare agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certiďŹ cate or check the CQC website. If they are listed on the site, they are registered. â&#x20AC;˘ How long has the agency been operating? â&#x20AC;˘ How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staďŹ&#x20AC; rota operate and what happens if your carer goes on holiday or is sick? Will you be notiďŹ ed in advance that a diďŹ&#x20AC;erent carer will be attending? â&#x20AC;˘ How can you contact the agency in an emergency or outside oďŹ&#x192;ce hours?

â&#x20AC;˘ How hard or easy would it be to make a complaint and how are things then put right? â&#x20AC;˘ If this is a private contract ask for a copy of the agency s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK can help with this.

Paying â&#x20AC;˘ Most people who receive care or support services funded by the council are asked to complete a ďŹ nancial assessment. The assessment works out whether a person can aďŹ&#x20AC;ord to make a contribution towards the cost of care. Most people are oďŹ&#x20AC;ered a Personal Budget, which allows you to be in control of who provides support and when that support is provided. Your Personal Budget can be paid to you or somebody acting on your behalf to allow you to make your own arrangements. Alternatively, the council can oďŹ&#x20AC;er to make arrangements on your behalf. â&#x20AC;˘ If your care needs do not meet the council s eligibility criteria and you decide to make private arrangements, always check carefully how much this will cost and make sure you know exactly what type of service will be provided.

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At Ark we know choosing the best care for you and your family is what really matters Here at Ark we are committed to being the leading provider of healthcare services to clients in their own homes. Our ďŹ&#x201A;exible and comprehensive stafďŹ ng levels meet the needs of home based community care, nursing homes, learning disability homes and private clients. You can be assured that we are passionate about delivering a service of the highest quality.

Call Ark today Molesey 0845 0945 664 Woking 0845 0945 335 or visit arkhealth.co.uk

Paying for care in your own home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written conďŹ rmation of how the charge has been calculated must be provided after a ďŹ nancial assessment. People with more than ÂŁ24,500 in savings or capital have to pay the full cost. The value of the home you live in is not counted when working out charges for non-residential care. If you have more than ÂŁ24,500 you should tell the council when your savings fall below this amount. The council calculates charges in accordance with its Fairer Charging policy. The policy ensures people are only required to pay what they can aďŹ&#x20AC;ord; taking into account capital, income and expenditure. The assessment looks at how much money you have coming in, gives an allowance (set by the government) for everyday living expenses and makes allowances for disability related expenditure. Disability related expenditure is the extra amount you spend as a result of your disability or illness. The council can help you to identify these costs. They will also carry out a full beneďŹ t check and, if you want them to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay. LeaďŹ&#x201A;ets and further information on how charges are calculated in Surrey can be found on the council s website â&#x20AC;&#x2019; www.surreycc.gov.uk Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as reablement , is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If ongoing care needs are identiďŹ ed at any time during this period however, the ongoing service is no longer classed as reablement and becomes chargeable. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you are in need of care or support you may be eligible to claim Attendance Allowance (AA)

or Disability Living Allowance (DLA). AA & DLA are non-means tested beneďŹ ts. This means that when you apply for this type of beneďŹ t your ďŹ nancial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or DLA regardless of how much income or capital you have. AA is payable to people over the age of 60 and DLA for those under 60. There are diďŹ&#x20AC;erent rates that can be awarded, dependent on the level and type of help you need. Other ways to fund your care and support If you do not qualify for ďŹ nancial assistance from the council there are various ways in which you could consider paying for care and support. It is important that you seek independent ďŹ nancial advice when considering other funding options. Financial advisors must be authorised and regulated by the Financial Services Authority (FSA) and councils often recommend you always check that your ďŹ nancial adviser is registered using the FSA website www.fsa.gov.uk or by contacting the FSA Helpline on 0845 606 1234. Equity release If you cannot get the care or support you need from your local council and do not have suďŹ&#x192;cient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years. There are two types of equity release â&#x20AC;&#x2019; Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out. Features of Home Reversion Plans: â&#x20AC;˘ the minimum age is typically 65; â&#x20AC;˘ you decide what percent of the property to sell; â&#x20AC;˘ no interest is charged; â&#x20AC;˘ the amount received is based on age, sex and percentage sold; >> â&#x20AC;˘ for cash lump sum, income, or both;

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Live-in Care maintain your independence

One to one care in your own home Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker. Stay in your own home with your own care worker. Continue your chosen lifestyle 24 hours a day 7 days a week Guildford - 01483 256963. Freephone - 08000 121 247

www.liveincare.info

For many people the question of care services at home doesnâ&#x20AC;&#x2122;t arise until suddenly, there is a need. ASSURED CARE offers a realistic alternative that allows people to stay at home, with familiar friends, relatives and their possessions around them. ASSURED CARE can offer a support service from 1/2 hour - 24hr live in care. No upheaval, no stress and no trouble.

Our CARE â&#x20AC;&#x153;Just Happensâ&#x20AC;? This Is Simply a Snapshot of the Type of Services We Provide: â&#x20AC;˘ Shopping â&#x20AC;˘ Companionship â&#x20AC;˘ Pampering Sessions â&#x20AC;˘ Meal Preparation â&#x20AC;˘ Prescription Collection â&#x20AC;˘ Personal Care We offer the kind of service people want. We donâ&#x20AC;&#x2122;t tell you what you can have - we believe that the people we provide care for are in control of the decision making process. We are always very careful not to take over our customersâ&#x20AC;&#x2122; lives. We have a strong belief that we â&#x20AC;&#x2DC;do withâ&#x20AC;&#x2122; and not â&#x20AC;&#x2DC;do forâ&#x20AC;&#x2122; in that we help to maintain independence whilst at the same time allowing our customers to live as full and active life as possible. Visit www.assuredcaresurrey.co.uk or Email info@assuredcaresurrey.co.uk One of our Managers will be happy to come and meet you for an informal discussion regarding our service. MayďŹ eld House, 29 MayďŹ eld Road, Walton on Thames, Surrey KT12 5PL Telephone: 01932 224 858

Visit www.carechoices.co.uk for further assistance with your search for care

Paying for care in your own home continued â&#x20AC;˘ no repayments (may be peppercorn rent on some products); â&#x20AC;˘ a share of the property proceeds is paid to provider on death or permanently selling up. Features of Lifetime Mortgages: â&#x20AC;˘ the minimum age is typically 60; â&#x20AC;˘ there is a mortgage on the property; â&#x20AC;˘ the interest rate is normally ďŹ xed; â&#x20AC;˘ interest rolls up ; â&#x20AC;˘ the loan size depends on age; â&#x20AC;˘ no repayments are required until the loan is redeemed; â&#x20AC;˘ on death or sale of property the remaining equity passes to your estate. SHIP Most equity release providers have signed up to be members of SHIP (Safe Home Income Plans). SHIP members adhere to a strict code of conduct meaning they must: â&#x20AC;˘ Provide fair, simple and complete presentation of their plans. Clearly setting out the beneďŹ ts, obligations, variables and limitations in their literature. â&#x20AC;˘ Include all costs which the applicant has to bear in setting up the plan, the position on moving, the tax situation and the eďŹ&#x20AC;ect of changes in house values. â&#x20AC;˘ Ensure the client s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certiďŹ cate to the eďŹ&#x20AC;ect that the contractual terms have been fully explained. â&#x20AC;˘ All SHIP members plans carry a no negative equity guarantee so you will never owe more than the value of your home.

The dos and don ts of equity release: Do: â&#x20AC;˘ Consider the alternatives â&#x20AC;&#x2019; family or friends, existing savings, claiming beneďŹ ts, grants or downsizing. â&#x20AC;˘ Consider the impact on means-tested beneďŹ ts or council support. â&#x20AC;˘ Involve family members in your decision. â&#x20AC;˘ Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it SHIP approved? â&#x20AC;˘ Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it. â&#x20AC;˘ Choose an independent solicitor with experience in dealing with equity release and preferably agree a ďŹ xed fee. â&#x20AC;˘ Choose an independent ďŹ nancial adviser (IFA) with the relevant equity release qualiďŹ cation, experience and access to all equity release plans on the market. Don t: â&#x20AC;˘ Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it. â&#x20AC;˘ Proceed without specialist advice. This Directory s advice line, run in association with FirstStop Advice, can advise you on a range of topics, including funding, care, accommodation and rights. Call 0800 38 92 077 to access this free service. Further ďŹ nancial advice can be found beginning on page 50. With thanks to Philip Spiers, FirstStop Advice.

Looking for care or support? For independent, impartial advice on your care options, call this Directoryâ&#x20AC;&#x2122;s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

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Alma Care

We provide the following support: Acorn Homecare UK Ltd provide a wide range of care services to adults living at home. Acorn offers a friendly service, organising quality bespoke packages to the frail and elderly, including those with Dementia and poor mobility, which will suit the individual and protect their mental health and well-being in the long term. All care staff are highly trained and respect the dignity of the individuals whilst being fully equipped to meet consistently high standards of home care.

Tel: 01252 521151 Email: info@acorn-homecare.co.uk Web: www.acornhomecareuk.com

Suite 1, Old School Studios, 40 Lynchford Road, Farnborough, Hampshire GU14 6EF

Providing domiciliary care for adults with learning difficulties in a variety of settings.

Boyce Care We are able to tailor make packages of support to meet individual and diverse needs. A family run, friendly agency who are happy to work flexibly with users, families and social workers.

Call us to find out more on

07956 944077 or 01784 245817 email: boycecare@aol.com or boycetony@aol.com

Saint Philips Avenue 7 Glenavon Court Worcester Park Surrey KT4 8JY

â&#x20AC;˘ Help with getting up or going to bed â&#x20AC;˘ Personal hygiene â&#x20AC;˘ Shopping â&#x20AC;˘ Preparing meals â&#x20AC;˘ Washing and ironing â&#x20AC;˘ Assistance with medication, including collection of prescriptions â&#x20AC;˘ Home cleaning â&#x20AC;˘ Overnight care â&#x20AC;˘ Live-in Care â&#x20AC;˘ Palliative Care and End of life care â&#x20AC;˘ Providing short-term support to give families a break â&#x20AC;˘ Escort on outings, doctors appointments or social events.

Tel: 020 8240 4457 Email: enquiries@almacareuk.co.uk Website: www.almacareuk.co.uk

Bliss Home Care is an independently owned local care agency that strives to deliver the highest quality care to the local community. We tailor make each and every care plan to suit the needs of each individual client. Our objective in providing home care for the elderly is to support and promote independence, rather than take over tasks that an individual can or wishes to do themselves. Âˇ Meal Preparation Âˇ Medication Reminders Âˇ Light Housework Âˇ Dementia Care

Âˇ Personal Care Âˇ Companionship Âˇ Shopping / running errands Âˇ Key workers

For More information please call 01932 850055 Haland House, OfďŹ ce 9C, 66 York Road, Weybridge, Surrey KT13 9DY enquiries@blisshomecare.co.uk www.blisshomecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers ABSOLUTE CARE SERVICES LTD Worcester Park OP D PD LDA MH SI YA AD Tel: 01737 371188

ALBERT HOMECARE Worcester Park Tel: 0208 337 2265

ACORN HOMECARE Farnborough Tel: 01252 521151

ALBURYCARE LTD Guildford Tel: 01483 451861

OP D PD MH SI YA Advert page 17

ADVANTAGE NURSING AGENCY LTD Reigate Tel: 01737 213855 OP D PD SI YA AFRICAN POSITIVE OUTLOOK Kingston-Upon-Thames Tel: 0208 546 1671

OP D PD MH SI

ALFA HOUSE Walton-on-Thames Tel: 01932 253321

OP D PD LDA MH AD

ALL CARE INCLUSIVE LIMITED Guildford Tel: 01483 829194 OP D PD LDA MH SI YA OP D MH SI

AGE CONCERN RUNNYMEDE & SPELTHORNE Chertsey Tel: 01932 566040 AGINCARE UK LTD Guildford Tel: 01483 256963 West Molesey Tel: 0208 783 9152

OP D PD LDA MH SI YA

ALMOST FAMILY LTD Newdigate Tel: 0845 034 1134

OP D PD LDA SI YA

OP ALPENBEST SOUTH OP Walton-on-Thames Tel: 01932 255000 Advert page 15

OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD Advert page 15

AIMS HOMECARE DOMICILIARY SERVICES Epsom Tel: 01372 720908 OP D PD LDA MH SI YA

AMAZING ANGELS HOMECARE Caterham Tel: 01883 346333 ANGEL TOUCH CARE AGENCY Farnham Tel: 01252 781078

OP D PD MH SI YA

OP D PD

Hampton Court Palace

CQC service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism user bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

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CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked. Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care â&#x20AC;&#x2DC;just happensâ&#x20AC;&#x2122;. What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our friendly professional team at your local branch

Bluebird Care Elmbridge & Runnymede

Bluebird Care Epsom & Kingston

Tel: 01932 567593 Email: elmbridge@bluebirdcare.co.uk

Tel: 01372 822875 Email: epsom@bluebirdcare.co.uk

Bluebird Care Guildford & Waverley

Bluebird Care Reigate

Bluebird Care Rushmoor & Surrey Heath

Tel: 01483 761000 Email: guildford@bluebirdcare.co.uk

Tel: 01737 247111 Email: reigate@bluebirdcare.co.uk

Tel: 01276 683577 Email: rushmoor@bluebirdcare.co.uk

www.bluebirdcare.co.uk

Home care providers continued ANGELCARE NURSING AGENCY LIMITED Camberley Tel: 01276 24644 OP D PD LDA MH YA AD ANGELICA ROAD, 43 Guildford Tel: 01483 831516

OP D PD LDA

ARK HOME HEALTHCARE Esher & E. Molesey Tel: 0845 0945 664 OP D PD LDA SI YA Epsom & Ewell Tel: 0845 0945 664 OP D PD LDA SI YA Live-in Care Tel: 0845 0945 090 OP D PD LDA SI YA Surrey Heath Tel : 0845 0945 335 OP D PD LDA SI YA Woking & Guildford Tel: 0845 0945 335 OP D PD LDA SI YA Advert page 13 ASHCROFT CARE SERVICES Horley Tel: 01293 826200

PD LDA MH YA

ASHFORD CARE AGENCY Ashford Tel: 01784 256358

OP D PD LDA MH SI

BLISS HOMECARE Weybridge Tel: 01932 850055

OP D Advert page 17

BLUE RIBBON CARE SURREY Camberley OP D PD LDA MH SI YA AD Tel: 01276 804782 BLUEBIRD CARE Elmbridge & Runnymeade OP D PD SI YA Tel: 01932 567593 Epsom & Kingston Tel: 01372 822875 OP D PD Guildford & Waverley Tel: 01483 761000 OP D PD SI YA Reigate Tel: 01737 247111 OP D PD LDA SI Rushmoor & Surrey Heath Tel: 01276 683577 OP D PD Advert page 19 BOYCE CARE LTD LDA Ashford Tel: 01784 245817 / 07956 944077 Advert page 17

ASHLONG HOUSE DOMICILIARY CARE Dormansland OP PD LDA MH SI YA AD Tel: 01342 837213

BRAMLEY HOUSE EXTENDED CARE Dorking Tel: 01306 740003

ASSURED CARE SURREY LTD Walton-on-Thames Tel: 01932 224858

BRITANNIA HOMECARE LTD Horley Tel: 01293 823825 OP D PD LDA MH SI YA AD

OP D PD MH SI YA Advert page 15

ASTOR CARE AND NURSING AGENCY Knaphill Tel: 01483 797950 OP D PD LDA MH SI YA AD Advert page 21 BEECHWOOD COURT Sunbury On Thames Tel: 01932 782625

OP D PD LDA MH SI YA AD

BELLS PIECE SUPPORTED LIVING SERVICE Farnham Tel: 01252 715138 BIRTLEY HOUSE NURSING HOME Guildford Tel: 01483 892055

LDA YA

OP D PD

BROOK LODGE Redhill Tel: 01737 642904 CARE OPTIONS Caterham Tel: 01883 345344

OP D PD SI Advert page 81

LDA YA

OP D PD MH SI AD

CARE SOLUTIONS UK LTD Egham Tel: 01753 861117

OP D

CARE UK (COMMUNITY CARE SERVICES CAMBERLEY DCA) Camberley Tel: 01252 540631 OP D PD LDA MH SI YA AD Advert page 61 CARE UNLIMITED DOMCARE LTD Redhill Tel: 01737 645171 OP D PD LDA MH SI YA AD

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VXSSRUWLQJ LQGHSHQGHQFH Carewatch, the national provider of local homecare services provides care and support to those who wish to retain their independence and to do so in their own homes. Your local branch, Carewatch NW Surrey can support you or a loved one with: â&#x20AC;˘ Light domestic duties such as shopping and cleaning â&#x20AC;˘ Providing friendship, reassurance and companionship â&#x20AC;˘ Personal support â&#x20AC;˘ Complex care, palliative and respite care For more information please call:

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care and support at home... â&#x20AC;˘ A family owned and run business, rated as excellent (3 star) by the national inspectorate (CQC) â&#x20AC;˘ A friendly, flexible service with help available from 1 hour per week to 24 hour live-in care. â&#x20AC;˘ Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance. â&#x20AC;˘ We can offer you support with: personal care, bathing, hair washing, physical therapy exercises, companionship, nursing care, simple cooking, shopping, medication management, ironing or light domestic duties, gardening and handyman services.

For further information, or to arrange a free no obligation meeting in your home, please call 01483

797950 or visit our website www.astoragency.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued CAREMARK Elmbridge Tel: 01932 239000 OP D PD LDA MH SI YA AD Mid-Surrey Tel: 01372 230782 OP D PD LDA MH SI YA AD CARERS AT HOME LTD Bramley Tel: 01483 899350

OP D PD MH SI YA

CARERS WITH CARE LIMITED Camberley Tel: 01276 501597

OP D PD MH SI YA

CAREWATCH (EAST SURREY) Beare Green OP D PD LDA MH SI YA AD Tel: 01306 710900 Advert page 17 CASTLE COURT Reigate Tel: 01737 735148

CROSSROADS CARE SURREY - EAST SURREY BRANCH Oxted Tel: 01883 714641 OP D PD LDA MH SI YA AD CROSSROADS CARE SURREY ELMBRIDGE & SPELTHORNE BRANCH Staines Tel: 01784 446294 OP D PD LDA MH SI YA AD CROSSROADS CARE SURREY GUILDFORD & WAVERLEY BRANCH OP D PD LDA SI YA Guildford Tel: 01483 564815 CROSSROADS CARE SURREY - MID SURREY BRANCH Leatherhead OP D PD LDA MH SI YA AD Tel: 01372 363300 CROSSROADS CARE SURREY WOKING & SURREY HEATH BRANCH Woking Tel: 01483 766336 OP D PD LDA MH SI YA AD

CATERHAM DOMICILIARY CARE AGENCY Caterham-on-the-Hill OP D PD LDA MH SI Tel: 01883 334748

CRYSTAL CARE HOME CARE LTD Burgh Heath Tel: 01737 361780

OP D PD SI YA

CATTO HOMECARE Camberley Tel: 01276 500522

CURA DOMI - CARE AT HOME LTD Godalming Tel: 01483 420055

D PD LDA YA

OP D PD LDA SI YA

Advert page 23 CAVENDISH DOMICILIARY CARE AGENCY Reigate Tel: 01737 224497 LDA SI YA CHERCHEFELLE HOUSING ASSOCIATION Redhill Tel: 01737 244312 OP D PD LDA MH SI AD Advert page 23

DE VERE CARE - SURREY Walton-On-Thames Tel: 01932 267444

OP D PD MH SI

DNB HEALTH & SOCIAL CARE Caterham Tel: 0330 555 1213

CLARENDON HOME CARE Kingston-upon-Thames Tel: 0208 439 7722 OP D PD SI YA Advert page 21

EAST SURREY CARERS SERVICES Redhill Tel: 01737 779339

CLASSIC HOME CARE SERVICES LTD Epsom Tel: 0208 393 7117 OP D PD LDA MH SI YA

ELMBRIDGE REABLEMENT SERVICE Esher Tel: 01372 832568 OP D PD LDA MH SI AD

CREATING LIFESTYLES LIMITED - SURBITON DCA LDA Guildford Tel: 01483 243673

ENARA BEECH HOMECARE Walton-On-Thames Tel: 01932 223050

LDA

OP D PD LDA MH SI YA

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Heath Lodge Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex. All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value:

We put people first! Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised service tailored to your specific requirements. Heath Lodge Care Services Ltd â&#x20AC;˘ Suites 1 & 2, The Monument â&#x20AC;˘ 45-47, Monument Hill â&#x20AC;˘ Weybridge â&#x20AC;˘ Surrey â&#x20AC;˘ KT13 8RN Tel: 01932 851151 â&#x20AC;˘ Fax: 01932 850023 â&#x20AC;˘ Email: info@heathlodgecare.co.uk â&#x20AC;˘ www.heathlodgecare.co.uk

Do you require Full time care and the assurance to enable your independence, choice and control in the comfort of your own home? All our services are tailored to suit your needs. We ensure you see a familiar face at the agreed time, all the time. We operate a 24hr Service by our friendly, professional, competent and knowledgeable team. We are passionate for excellence and aim to get it right ďŹ rst time, all the time. Services offered include: â&#x20AC;˘ Personal Care â&#x20AC;˘ 24hr Care â&#x20AC;˘ Live-in Care â&#x20AC;˘ Personal Care Assessment â&#x20AC;˘ Home care services â&#x20AC;˘ Risk Assessment in the Home â&#x20AC;˘ Specialist Healthcare & Rehab Please Call Us on 0207 183 8598 for a Free no Obligation Assessment of your Needs, Absolute ConďŹ dentiality Out of hours mobile: 07956 712 211

&DUH DQG 6XSSRUW Do you need help with... â&#x20AC;˘ Bathing and dressing â&#x20AC;˘ Meal preparation â&#x20AC;˘ Shopping â&#x20AC;˘ Laundry â&#x20AC;˘ Medication

...and other daily living and household tasks? We provide services in Surrey and West Sussex. We can deliver your care and support needs whether they are for one short call per day or 24 hour live-in care.

If you would like to know more, please look at our website www.cherchefelle.co.uk or contact us on 01737 244312, or email info@cherchefelle.org.uk â&#x20AC;˘ Care â&#x20AC;˘ Housing Management â&#x20AC;˘ Support

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued EPSOM & EWELL REABLEMENT SERVICE Banstead Tel: 01737 737537 OP D PD LDA MH SI AD

HALOW CARE AGENCY, THE Guildford Tel: 01483 447960

EVERYCARE (EAST SURREY) LTD Reigate Tel: 01737 246000 OP D PD LDA MH SI YA AD Advert page 23

HEART OF THE SOUTH CARE AGENCY Oxted Tel: 01883 722355 OP D PD LDA MH SI YA

EXCELLENT CARE LIMITED Caterham Tel: 01883 332649

OP PD LDA MH SI AD

FARISEAN Caterham Tel: 0208 405 0199

FOCUS CARE AGENCY LIMITED West Molesey Tel: 0208 224 3166

GREYS HOMECARE Woking Tel: 01483 771523

OP Advert page 31

LDA HOME COUNTIES CARERS West Clandon Tel: 01483 224985

OP D LDA MH YA

OP D PD LDA MH SI YA

GRANGE SUPPORTED LIVING SERVICE, THE Leatherhead Tel: 01372 452608 PD LDA SI GREENWAY HOMECARE Redhill Tel: 01737 762226

HEATH LODGE CARE SERVICES LTD Weybridge OP D PD LDA MH SI YA AD Tel: 01932 851151 Advert page 23

OP D PD LDA MH SI HELP UNLIMITED Knaphill Tel: 01483 548777

FIELD LANE DOMICILIARY AGENCY, THE Reigate Tel: 01737 242209

GES CARE LIMITED Epsom Tel: 0208 398 8891

LDA YA

OP D PD SI

GUILDFORD Guildford Tel: 01483 501490 OP D PD LDA MH SI YA

OP D PD SI YA Advert page 29

HOME INSTEAD SENIOR CARE Bagshot Tel: 01276 903106 OP D PD LDA MH SI YA Epsom Tel: 01372 741544 OP D PD LDA MH SI YA Guildford Tel: 01483 443824/5 OP D PD LDA MH SI YA Kingston Tel: 0208 942 4137 OP D PD LDA MH SI YA Runnymede Tel: 01784 477854 OP D PD LDA MH SI YA Walton-on-Thames Tel: 01932 241020 OP D PD LDA MH SI YA Advert page 25 HOMECARE SOUTHLODGE Walton-On-Thames Tel: 07747 824961 OP D LDA MH SI IN SAFE HANDS HOME CARE LIMITED Epsom Tel: 0208 391 2224 OP D PD LDA MH SI YA INDEPENDENCE HOMES DOMICILIARY CARE AGENCY Caterham Tel: 01883 331777 LDA YA IRC CARE SERVICES Whyteleafe Tel: 01883 622011 IVORY HOMECARE Fleet Tel: 01252 612849

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Mi Care providers of bespoke home care in Godalming, Guildford and surrounding villages. Providers of livein care services in the South East. We are able to offer services to private customers, customers in receipt of a Social Services direct payment / personal budget. We can accept carers break vouchers. We are registered with the Care Quality Commission. â&#x20AC;˘ Daily (including multiple calls) weekly or live in care services. â&#x20AC;˘ Help with personal care, including medication. â&#x20AC;˘ Help with domestic tasks. â&#x20AC;˘ Night time services.

Need some help at home? The Local Care Group is here to assist.

â&#x20AC;˘ Short term services to cover family absence / ill health. â&#x20AC;˘ Companionship and sitting services. â&#x20AC;˘ Accompaniment to functions and appointments.

Please contact us on 01483 422205 or email information@micare.co.uk for more information.

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Our carers will assist you to maintain your independence and remain at home, this might be for a short period if you have had a spell in hospital or your usual carer is away, or for a longer period as your needs change. We offer care to suit your needs at the times you want it. â&#x20AC;˘ Personal care â&#x20AC;˘ Companionship â&#x20AC;˘ Shopping â&#x20AC;˘ Light housekeeping â&#x20AC;˘ Assistance with bathing â&#x20AC;˘ Long term Live-in care â&#x20AC;˘ Short term Respite care

Call Teresa Kelly or Graham Jones on

01483 224 896 www.localcaregroup.com The Local Care Group

Local Care by local people for local people

First Floor, Fairmile House, High St, Ripley GU23 6AN We are audited by the Care Quality Commission and are members of UKHCA.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued JOHN GALE COURT Epsom Tel: 0208 786 9142 JR CHARLES HOMECARE Ashford Tel: 01784 247782

OP D PD LDA MH SI YA

MDHS HOUSEHOLD SERVICES Walton-on-Thames Tel: 01932 248533

OP D PD LDA MH SI YA

MEATH HOME SUPPORT Godalming Tel: 01483 415095

KETTLEWELL HOUSE NURSING HOME Woking Tel: 01483 221900 OP D PD MH SI YA AD Advert page 65 KIRKWOOD CARE Guildford Tel: 01483 331332 OP D PD LDA MH SI YA Advert page 27

OP PD LDA MH YA

MELODY CARE Farnham Tel: 01252 220080 OP D PD LDA MH SI YA AD MENCAP - NORTH WEST SURREY SUPPORTED LIVING SERVICE Lightwater Tel: 01276 451845 MI CARE SOUTHERN LTD Godalming Tel: 01483 422205

LLOYDS NURSING AGENCY London Tel: 0207 183 8598

OP D PD SI

OP D PD LDA MH YA AD Advert page 23

LDA

OP D PD SI Advert page 25

MITCHELL S DOMICILIARY CARE SERVICES Redhill Tel: 01737 852177 OP D PD LDA MH SI YA AD

LOCAL CARE GROUP Ripley Tel: 01483 224896

OP Advert page 25

LOGA CARE Farnham Tel: 01252 852100

LONDON CARE PLC Shepperton Tel: 01932 260850

OP D YA Advert page 29

OP D PD LDA SI YA

MOLE HOUSE Redhill Tel: 01737 645872

LDA YA

MOLE VALLEY REABLEMENT Leatherhead Tel: 01372 833499 OP D PD LDA MH SI AD NAS COMMUNITY SERVICES Godalming Tel: 01179 748400

LDA

LONGDENE HOMECARE LTD - NORTH SURREY OP Walton-on-Thames Tel: 01932 254276 Advert Inside Front Cover & page 21

NIGHTINGALE HOLISTIC SERVICES Caterham-on-the-Hill Tel: 01883 332961 PD LDA YA Advert page 25

LONGDENE HOMECARE LTD - SOUTHWEST SURREY OP Godalming Tel: 01483 413131 Advert Inside Front Cover & page 21

NUFFIELD CARE CENTRE Redhill Tel: 01737 767239

LOVING CARE DOMICILIARY SERVICES LTD Caterham Tel: 01883 330687 OP D PD SI YA Advert page 31 MACDONALD CARE SERVICES LingямБeld Tel: 01342 835201 OP D PD LDA MH SI YA

OP PD LDA MH

OLD MISSON HALL, THE Guildford Tel: 01483 443825

OP D PD LDA MH SI YA

ORPHEUS CENTRE, THE Godstone Tel: 01883 744664

PD LDA MH SI YA

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Looking for professional, reliable care to keep you safe in your own home? You can stay happy, healthy and safe in the comfort of your own home, without giving up your independence, with our professional home care service: — Personalised help with every-day tasks — Highly trained, dedicated carers providing the support needed, when it’s needed — An affordable, local alternative to residential care With the right support, you can remain independent, improve your quality of life and continue living safely in your own home.

Your carer is trained for: — — — — — — — — — — —

companionship and domestic tasks shopping trips and appointments preparing food personal care medication rehabilitation hoisting and mobility support Alzheimer’s and dementia Parkinson’s PEG feeding palliative care and other complex needs

Call 01483 331 332 for a chat or to arrange a free one hour assessment 77 Walnut Tree Close Guildford, Surrey GU1 4UH Telephone 01483 331 332 Email info@kirkwoodcare.com Visit www.kirkwoodcare.com Kirkwood Care is regulated by the Care Quality Commission. Registration No 1-131468871.

Home care providers continued OUTREACH SERVICE Ashtead Tel: 01372 277880

OP D PD SI

PARKLANDS Redhill Tel: 01737 765179

PD LDA SI

PATTOM LIMITED Ripley Tel: 01483 270210

D LDA MH SI YA

PICKERING HOUSE CARE HOME Dorking Tel: 01306 888077

OP D PD SI

PLATINUM CARE APPOINTMENTS LTD Tadworth Tel: 01737 813267

RNIB COMMUNITY LIVING SERVICE Redhill Tel: 01737 768935

PD LDA SI YA

ROBERTS CARE AGENCY LTD OP D PD LDA MH SI YA Knaphill Tel: 01483 799138 ROJENE LIVE-IN CARE LIMITED Gloucester Tel: 01452 526150

OP D PD SI Advert page 29

ROYAL ASSOCIATION FOR DEAF PEOPLE COMMUNITY SUPPORT SERVICE OP D LDA MH SI Dorking Tel: 01306 881958

OP D SI

PREMIER CARE SERVICES East Grinstead Tel: 01342 833101 OP D PD MH SI YA PRESTIGE NURSING - STAINES Staines Tel: 01784 410021 OP D PD LDA MH SI YA AD PRESTIGE NURSING - REIGATE Reigate Tel: 01737 221818 OP D PD LDA MH SI YA AD

RUNNYMEDE MALTHOUSE BUSINESS CENTRE Egham Tel: 01784 226931 OP D PD MH SI YA RUNNYMEDE REABLEMENT SERVICE Addlestone Tel: 01932 794810

OP D MH SI

RV CARE SERVICES LTD SURREY Cranleigh Tel: 01483 772711 OP D PD LDA MH SI YA AD

QUEEN ELIZABETH S FOUNDATION DORINCOURT Leatherhead Tel: 01372 841300 PD LDA SI YA REDROOF AGENCY Epsom Tel: 0208 394 2240

LDA

REDROOF PARTNERSHIP Epsom Tel: 01372 748247

OP D PD LDA SI YA

REGARD - DOM CARE SURREY Camberley Tel: 01276 681225

LDA YA

REIGATE AND BANSTEAD REABLEMENT SERVICE Redhill Tel: 01737 737181 OP D PD MH SI REST ASSURED WE CARE LTD Woking Tel: 01483 481000

OP D PD SI YA Advert page 33 Leith Hill Tower

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, A SAFE PAIR OF HANDS?

Live-in Care Giving 24/7 care in your home, long or short-term. • A Carer to live with you, someone to be on-hand whenever needed • Help with all aspects of Care • Companionship • Personal hygiene – washing, showering, bathing • Cooking • Washing & Ironing • Prompt/administer medication • Housework • Shopping • Respite • Accompanying to appointments

0MZI PMJI ]SYV [E] We provide the highest quality and tailored live-in care that enables you to live life how you wish and to the full. We take care of you, whatever the circumstances.

Registered with the Care Quality Commission www.cqc.org.uk

Please call 01252 852100 for a no obligation chat with one of our experts, or email: care@logacare.com

Our Carers are: • Enhanced CRB & ISA checked • Reference checked • Local and on hand, in your area

www.logacare.com Loga Care is registered by the Care Quality Commission and is a member of the UKHCA.

• Fully trained with appropriate specialist training

Whatever your needs please call or e-mail Catherine, Jenny or Ron Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk

Providing personalised support in your own home “Based in Guildford we are a family run business that is committed to providing older people with friendly & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support

• Companionship • Personal care • Light domestic duties • Post treatment convalescence

• Trips out • Meal preparation • Medicines prompts • Respite & holiday cover

We listen to your needs and together reach a solution

Call us today on 01483 224 985 info@homecountiescarers.co.uk | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued SAGA HOMECARE Guildford Tel: 0800 068 8585 OP D PD LDA MH SI YA AD Advert page 11 SEEABILITY - HORLEY SUPPORT SERVICE Horley Tel: 01293 786496 PD LDA SI YA SEEABILITY - LEATHERHEAD SUPPORT SERVICE Leatherhead Tel: 01372 220910 OP PD LDA SI YA SEEABILITY - SURREY SUPPORT SERVICE Epsom Tel: 0208 390 7548 PD LDA SI YA SENSE NOVELLUS COURT Epsom Tel: 0845 127 0076

SUPREME HEALTHCARE SERVICES DCA Guildford Tel: 01483 685080

SURECARE - CROYDON & SUTTON Croydon & Sutton OP D PD LDA MH SI YA Tel: 0844 880 4275/4276 Advert page 32 SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead Tel: 01428 604278 OP D PD LDA SI YA SURREY CHILDREN S DOMICILIARY CARE SERVICES Redhill Tel: 01737 737828 PD LDA MH SI

PD LDA SI YA SURREY HEATH BOROUGH COUNCIL Camberley Tel: 01483 518351 OP D PD MH SI

SMART CARE LTD Weybridge Tel: 01932 855353

SMART CARE EPSOM Epsom Tel: 01372 230757

OP D PD YA Advert page 31

OP D PD LDA MH SI YA Advert page 31

SOMERSET CARE COMMUNITY (SURREY) Egham Tel: 01784 438372 OP D PD LDA MH SI YA AD SOUTH WEST SURREY REABLEMENT SERVICE Farnham Tel: 01483 518351 OP D PD LDA MH SI AD SPELTHORNE REABLEMENT SERVICE Staines Tel: 01932 795070

OP PD MH SI

STANYARDS COURTYARD, 1 Chobham Tel: 01276 855360

PD LDA SI YA

STARR CARE New Haw Tel: 01932 849888 OP PD LDA MH SI YA AD Advert page 31 SUPREME CARE SERVICES LIMITED Caterham Tel: 01883 334920 OP D LDA MH AD

SURREY HELPING HANDS Chertsey Tel: 01932 562218

OP D PD SI

SURREY HOMECARE LIMITED DOMICILIARY CARE AGENCY Esher Tel: 01372 462118 OP D PD LDA MH SI YA AD Advert page 33 SURREY SCP Redhill Tel: 01737 300474 OP D PD LDA MH SI YA AD TANDRIDGE REABLEMENT SERVICE Redhill Tel: 01737 737181

OP D PD MH SI

TEAM 24 LIMITED Banstead Tel: 0845 370 2424 OP D PD LDA MH SI YA AD Advert page 33 TEAMCARE SUPPORTED LIVING Merstham Tel: 01737 642435

TENDACARE Ashtead Tel: 01372 272240

OP LDA Advert page 39

OP D PD SI YA

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Loving Care Domiciliary Services Ltd :H RIIHU Â&#x2021; 3HUVRQDO FDUH Â&#x2021; 0HDO SUHSDUDWLRQ Â&#x2021; 6LWWLQJ VHUYLFH Â&#x2021; 0HGLFDWLRQ VXSSRUW DQG RWKHU KRPH FDUH WDVNV

Providing

CARE & SUPPORT at home Our highly trained team can provide a tailored service to meet your needs.

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PERSONAL CARE Washing, dressing, meal preparation, assistance with mobility, medication & sleep-in service. DOMESTIC SUPPORT Shopping, cleaning, laundry, errands, companionship & sitting service.

HOME CARE EXPERIENCED CARERS/HOUSEKEEPERS AVAILABLE Helping you to remain in the familiar and comfortable surroundings of your own home! â&#x20AC;˘ Support and care for the elderly â&#x20AC;˘ Ongoing care for disabled e.g. MS sufferers â&#x20AC;˘ Respite care for family carers or post-operation â&#x20AC;˘ Care for Alzheimerâ&#x20AC;&#x2122;s/dementia.

With over twenty yearsâ&#x20AC;&#x2122; experience of helping people you can feel reassured with Help Unlimited Please telephone

01483 548777

or call in for details.

Email: helpunlimited@unicombox.co.uk Website: www.help-unlimited.co.uk Help Unlimited 24 Ewhurst Road, Cranleigh GU6 7AE / 4 Cresswell Corner, Anchor Hill, Knaphill Surrey GU21 2JD Confidentiality assured. No obligation visits undertaken. Registered with The Care Quality Commission. Established 23 Years

We operate across NW Surrey & S Middlesex including New Haw, Addlestone, Woking, ByďŹ&#x201A;eet, Cobham, Esher, Weybridge, Walton, Egham, Staines, Ashford. Whether your needs are long or short-term we have staff available 24 hours a day, 7 days a week.

Call us on 01932 849888 email enquiries@starrcare.co.uk www.starrcare.co.uk Starr Care Ltd, Lock House, 1 Woodham Lane, New Haw, Surrey KT15 3LZ

Starr Care is a CQC registered provider.

Your Care is our Care SmartCare aim to provide the highest possible standard of care to all our clients. Whatever your needs we are here to help. We offer a wide range of services including:-

â&#x20AC;˘ One to 24 hour care â&#x20AC;˘ Holiday or respite care â&#x20AC;˘ Sleep in or night care â&#x20AC;˘ Shopping â&#x20AC;˘ Domestic help â&#x20AC;˘ Companionship We provide a 24 hour On Call service and all our staff are fully trained to NVQ level 2 or above. The care and support that we provide is tailored to the needs of each individual promoting independence and living at home. Some areas we cover: Addlestone, Banstead, Byfleet, Cobham, Chertsey, Epsom & Ewell, Esher, Farnborough, Farnham, Flee, Hook, Leatherhead, Walton-on-Thames, West Byfleet, Weybridge and Woking.

Call us free on 0800 112 3142 website: www.smartcareuk.com Head Office: SmartCare House, rear of 43/45 Baker Street (access via Parkside Court), Weybridge, Surrey KT13 8AE Other branches at Farnborough and Epsom.

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued THREEWAYS DOM CARE Redhill Tel: 01737 760561

OP D LDA MH

TWO COUNTIES CARE LTD Farnham Tel: 01252 891125

OP D PD SI YA

VELVETT SERVICES LIMITED Frimley Tel: 0740 449 7069

OP D PD SI YA

WAVERLEY Godalming Tel: 01483 518351

OP D PD MH SI

WELMEDE HOUSING ASSOCIATION Chertsey Tel: 01932 571666

LDA MH

SureCare Croydon & Sutton â&#x20AC;˘ Personal care, washing, dressing, toilet care, and preparation for the day ahead. â&#x20AC;˘ Supervision of medication needs. â&#x20AC;˘ Preparation of meals, washing up. â&#x20AC;˘ Housework, cleaning, ironing. â&#x20AC;˘ Shopping. â&#x20AC;˘ Getting ready for bed. â&#x20AC;˘ Day and night shifts. â&#x20AC;˘ Competitive rates.

For more information: Please call 0844 880 4275 / 4276 or 07967 672 131

WHITE LODGE CENTRE Chertsey Tel: 01932 567131

PD LDA SI

WHITE BIRD CARE AND NURSING AGENCY Camberley Tel: 01276 685415 OP D PD MH YA

WOKING REABLEMENT SERVICE Woking Tel: 01483 517919 OP D PD LDA MH SI AD

WHITE LODGE Staines Tel: 01784 461717

YOUR CHOICE LIVING DCA Godstone Tel: 01883 742927 OP D PD LDA MH SI YA

PD LDA YA

Community alarms and telecare Surrey County Council is committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment. Telecare can allow users to remain independent; relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also be used to help people care for people with dementia, or monitor particular health conditions and reduce the need for hospital admission. Currently Surrey County Council is oďŹ&#x20AC;ering all telecare users the ďŹ rst 12 weeks free of charge, so they can try it out, as long as it is judged that users will indeed beneďŹ t. (For community alarms, the free period is only available for people who have just left hospital, as part of a reablement package, or who have recently suďŹ&#x20AC;ered a distraction burglary).

How does the technology work? Both community alarms and telecare use an alarm unit which is connected to the home telephone line and is linked to a care centre 24 hours a day, 365 days a year. When an alert is raised, the unit automatically dials the call centre, where their details will appear on the computer screens, and one of the friendly fully trained operators will arrange the most appropriate assistance. Once the call connects to the care centre, they know the person needs assistance and will get help to them, even if they can t communicate with the person via the community alarm. If necessary, one of the person s nominated contacts, who may hold a key, will be called to help, or provide access to a doctor or the emergency services. In an emergency the operator will remain in contact until they are satisďŹ ed that help is at hand and they are no longer needed. >>

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Best decision we ever made Live-in care in the comfort of your own home CQC 3 star excellent rating RGN support and 24 hour back up Trained staff of the highest standard Covering Surrey, London, SE & SW UK

rest assured we care limited

Give us a call for friendly and professional information

independent living in your own home

01483 481000

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www.restassured-wecare.com

Esher - Guildford â&#x20AC;&#x201C; Epsom and surrounding areas

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Tel: 01372 462118 6XUUH\ +RPHFDUH /WG LV UHJLVWHUHG DQG WKHUHIRUH OLFHQVHG WR SURYLGH VHUYLFHV E\ WKH &DUH 4XDOLW\ &RPPLVVLRQ 3URYLGHU ,'

Do you need a private nurse or doctor? Team24 provides a fast, flexible and bespoke healthcare service to meet your personal needs, covering the following: Â&#x2019; Dementia Â&#x2019; Mental Health Â&#x2019; Palliative Care Â&#x2019; Home Care Â&#x2019; Respite

Â&#x2019; Live In Â&#x2019; Disability Â&#x2019; Paediatric Â&#x2019; GP Services Â&#x2019; Post operative

For more information, please call the Private Nursing team on 0845 370 2424 and quote reference PR24J T: 0845 370 2424 F: 0845 370 2626 Email: louise@team24.co.uk www.team24.co.uk

www.surreyhomecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Community alarms and telecare continued For community alarms, alerts can only be raised by the user pressing the button on a pendant, or on the alarm unit itself. Telecare oďŹ&#x20AC;ers other sensors as well as the pendant, and so there are many more options, depending on the needs of the user. Perhaps the most important sensor is a smoke detector linked to the alarm unit, so even if a person is unaware of, or unable to react to, a ďŹ re in the house, the ďŹ re service is still called promptly, and their life is saved. Another valuable sensor detects if people have fallen and calls for help even if they have become unconscious and unable to press a pendant alarm. Other sensors can detect inactivity, ďŹ&#x201A;ooding, bed and chair occupancy, gas and extreme temperatures in the home. Telecare has many uses â&#x20AC;&#x2019; for example it can be used to enable a carer looking after a person with dementia to sleep well by alerting the carer if the front door is opened at night when the person they are looking after should be asleep.

What is the cost? Each district and borough has its own charge rate for community alarms. For telecare though, after the ďŹ rst 12 week free period there is now a standard charging structure across the county, which starts at ÂŁ22/month for a single low-cost sensor (such as a smoke detector) and has a ceiling of ÂŁ27/month for any number of the most expensive sensors. In addition, if a user is assessed by Surrey County Council s Adult Social Care team as having critical or substantial needs, these charges are reduced for all users, and could be further reduced, even to zero, depending on the user s capital and income levels. Telecare services in Surrey Each district and borough council operates a community alarm and telecare service. All the local teams will be very happy to talk through their services with you. You can get in touch with the one in your area via the Contact Us page on the Surrey telecare website at www.surreytelecare.com or by contacting the following: Elmbridge Borough Council, Community Alarms Tel: 01372 474560 Email: communityalarms@elmbridge.gov.uk

Epsom and Ewell Borough Council, Community Alarm Team Tel: 01372 732418 Email: communityalarmgroup@epsom-ewell.gov.uk Guildford Borough Council, Emergency Communications Service Tel: 01483 502334 Email: telecaredirect@guildford.gov.uk Mole Valley District / Reigate and Banstead Borough Councils, Telecare Services Tel: 01372 204500 Email: telecare@molevalley.gov.uk communityalarm@molevalley.gov.uk Runnymede Borough Council, Careline Services Tel: 01932 425865 Email: careline@runnymede.gov.uk Spelthorne Borough Council, Spelthorne Personal Alarm Network (SPAN) Tel: 01784 444277 Email: span@spelthorne.gov.uk Surrey Heath Borough Council, Community Alarm Helpline Tel: 01276 707659 Email: community.services@surreyheath.gov.uk Tandridge District Council, Community Alarm Service Tel: 01883 716636 Email: communityalarms@tandridge.gov.uk Waverley Borough Council, Waverley Careline Tel: 01483 525535 Email: careline@waverley.gov.uk Woking Borough Council, Woking Careline Tel: 01483 743647 Email: careline@woking.gov.uk If you are in any doubt which to call, or just want some more information, you can call Surrey telecare s Freephone number 0800 195 6035 or text to 07976 843825.

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Independence for you, peace of mind for your family A telecare service to ensure help is there when needed.

FREE 12 WEEK TRIAL! SUBJECT TO CONDITIONS

For your free 12 week telecare trial call 0800 1956035 or text 07976 843825. Find out more on www.surreytelecare.com 6XUUH\7HOHFDUH <RXU /RFDO &RXQFLO 3DUWQHUVKLS

Centres for the Community and Retired People If you are a resident in Surrey you could go to one of your local Centres to meet new people, and try out diďŹ&#x20AC;erent sorts of activities that you would not be able to do at home. You will ďŹ nd a Centre for the Community or Centre for Retired People in all of the borough and district council areas across Surrey. In the majority of cases Centres are run directly by your local borough or district council, but in a couple of areas they are run by voluntary organisations so please

contact your local council for further information. These Centres oďŹ&#x20AC;er a wide range of services and activities from hairdressing, art and bridge to computer classes for all levels. In addition to these, they also oďŹ&#x20AC;er reasonably priced refreshments, meals and snacks, mixing with other people who have similar pastimes to you. If you want to ďŹ nd out about new activities, to meet new people or to meet up with friends then please contact your relevant council on one of the numbers below.

Meals services If you are ďŹ nding cooking meals a real challenge then you may want to consider a hot lunchtime meal delivered directly to you by hand on a daily basis by volunteers or paid staďŹ&#x20AC;. Some of the boroughs and districts are also be able to provide additional services such as a sandwich service, which would include a sandwich, cake and fruit delivered at the same time as your lunchtime hot meal. For more details on the Community Support Services available locally and the referral process please contact your local council: Elmbridge Borough Council Tel: 01372 474552 or Email commservices@elmbridge.gov.uk Runnymede Borough Council Tel: 01932 425865 or Email community.services@runnymede.gov.uk Spelthorne Borough Council Tel: 01784 446389 or Email independentliving@spelthorne.gov.uk Tandridge District Council Tel: 01883 347230 or email dbc@tandridge.gov.uk Woking Borough Council Tel: 01483 743663 or email communitymeals@ woking.gov.uk or wokbc@woking.gov.uk Mole Valley District Council Tel: 01372 204503 or email community.services@molevalley.gov.uk

Surrey Heath Borough Council Centres for Retired People Tel: 01276 479185 or email windle.valley@surreyheath.gov.uk Community Meals Service Tel: 01276 707660 or email community.services@surreyheath.gov.uk Guildford Borough Council Tel: 01483 444285 Epsom and Ewell Borough Council Tel: 01372 732421 Waverley Borough Council Tel: 01483 523333 Reigate and Banstead Borough Council Tel: 01737 276000 (Currently there is no meals on wheels provision in Reigate and Banstead)

Looking

for care or support? For independent, impartial advice on your care options, call this Directoryâ&#x20AC;&#x2122;s advice line on freephone 0800 38 92 077 Advice for older people

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Maintaining your home Having a warm and weatherproof home is an important part of staying well and maintaining your independence. If you feel your home is getting too much to cope with, there may be practical and ﬁnancial help for you to keep on top of the repairs and improve the insulation. Your local district or borough council will be able to give you advice about aﬀordable warmth schemes and your local Home Improvement Agency service. Contact telephone numbers: Elmbridge Care & Repair Elmbridge - 01372 474645 Epsom and Ewell - 01372 732000 Guildford Care & Repair Guildford - 01483 444302

Runnymede Runnymede Care & Repair - 01932 425880 Spelthorne Spelthorne Home Improvement Agency 0845 408 6755 / 6731 Surrey Heath Homelink - Woking - 01483 743668 Tandridge Tandridge Care & Repair - 01883 722000 Waverley Waverley Care & Repair - 01483 444302 Woking Homelink - Woking - 01483 743668

Reigate, Banstead & Mole Valley Independent Home Solutions - Reigate, Banstead & Mole Valley - 01737 845630

Carers Carers have a right to have their needs assessed even if the person they care for does not want an assessment. A carer s assessment can help to identify the services and support needed to help carers balance their caring role with other activities such as employment, education and family life. We recognise the valuable work that carers do and there are a number of ways we can support carers, for example residential respite breaks, home visitor carer breaks, or Direct Payments to purchase

support. We can also put carers in contact with independent specialist advice and carers support groups. We have produced a Carer s Information Pack giving carers a wide range of information about the support available. To obtain a pack or to arrange a carer s assessment please contact us on 0300 200 1005. We also have a carers website which has lots of information for carers in Surrey: www.carersnet.org.uk

Respite care and short breaks You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility, you could have homebased respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family s home for a period.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it s like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees ‒ see Care homes with nursing on page 40 for more information.

Visit www.carechoices.co.uk for further assistance with your search for care

NHS Continuing Healthcare Continuing care means care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the NHS or from the local authority. NHS Continuing Healthcare means a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person s own home. People eligible for NHS Continuing Healthcare funding will have been assessed to have a primary health need and have a complex medical condition and substantial and ongoing care needs. Guidance says that the assessment for NHS continuing healthcare should be person centred . This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views about their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It s a good idea to make it

clear that you would like to participate fully in the assessment process. A decision about eligibility should usually be made within 28 days of an assessment being carried out. If you are already receiving support from the council your social care worker will be able to give you more information about the criteria for NHS Continuing Healthcare and how to request it. If you think that you may be eligible for this funding your GP or community nursing service should be able to give you advice or make a referral. NHS Continuing Healthcare Team NHS Surrey PCT Pascal Place Randalls Business Park Randalls Way, Leatherhead Surrey KT22 7TW Tel: Switchboard 01372 201700 Team 01372 201645 Fax: 01372 202697 For further advice and information, call this Directory s independent advice line: 0800 389 2077 provided by FirstStop Advice.

Housing options Sheltered housing Sheltered housing is usually for older people, although in some cases it may be suitable for people who are younger but are disabled. People have their own self-contained accommodation (there may also be some communal areas) and are largely independent, but there are staďŹ&#x20AC; available to oďŹ&#x20AC;er some support, to check on people s wellbeing and to respond in case of emergency via an alarm. Those staďŹ&#x20AC; do not provide personal care or help with shopping for example, but if required can support the person to purchase the necessary support from other agencies. For further advice and information, call this Directory s independent advice line: 0800 389 2077 provided by FirstStop Advice.

Stoke Lock in Guildford

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Supported Living Supported Living is a term generally used to describe situations in which people (often younger disabled adults) either rent or own their own home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home. Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property. Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours per day if assessed as necessary, although many people do not require this ‒ particularly with the use of assistive technology such as community alarm and telecare equipment (discussed further on page 32) that ensures an emergency response and helps keep people safe.

Teamcare Supported Living Teamcare Supported Living provides spacious and high quality accommodation which is within easy reach of almost all public amenities. It is mainly designed for people aged between 18-65 having a Mental Health and/or Learning Disability wanting to make positive changes and commited to further enhance thier social and living skills to enjoy more freedom and independence in the community by making better use of available services. t: 01737 642 435 m: 07949 852 478 e: teamcare@hotmail.co.uk 86 Radstock Way, Merstham, Surrey RH1 3NH

Extra care housing Extra care housing offers self-contained accommodation with staff available on site to assist with housing related matters. However, there will also be a separate staff team who will be available to provide personal care 24 hours per day. There may also be additional facilities such as a restaurant, and social / leisure facilities. The intention is that people can move into extra care housing as an alternative to residential care, as the support can respond to changing needs. There will normally be a basic level of support provided by the accommodation provider and then a core number of care hours commissioned by Adult Social Care to enable the staff team to provide 24-hour cover. People will be expected to buy into the core arrangements through their

Personal Budgets if they would like to live in the scheme ‒ but are at liberty to purchase any additional services that they would like from the same provider or elsewhere. For further information speak to your borough or district council housing department or your social care worker. You can also ﬁnd out more at www. surreyinformationpoint.org.uk or by visiting The Hubs in Epsom, at www.thehubepsom.org.uk or Redhill at www.thehubredhill.org.uk or Woking Surrey Disabled People s Partnership (SDPP) website www.sdpp.org.uk. Alternatively, for further advice and information, call this Directory s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes Residential care All care providers must be registered with the Care Quality Commission (CQC). Care homes and care homes with nursing are categorised by the type of care they provide and are listed in this Directory. All homes are inspected by the CQC, who report on their findings. These inspection reports are available at the individual homes or from the CQC. See page 57 for contact details. There are two types of care homes: Care homes (personal care only) If you are not able to live safely at home due to physical or mental frailty, a care home may be the best option. Personal care includes bathing, help with eating, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide both planned and emergency breaks for you and your family and then help you to return to your own home. In some circumstances personal care must be paid for. See page 50 for more information on paying for care.

WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE

Care homes with nursing If you think you need nursing care in a home you will need to be visited by a social care worker or registered nurse to work out what care you will need. This visit could be in your own home, or

S.M.D. AGENCY LTD CARE HOMES ADVISORY SERVICE If you are looking for a Care Home for a relative and need help and advice, please call us. THIS SERVICE IS FREE OF CHARGE

in a hospital if you ve been ill, or in a care home. You will be fully involved with planning your care needs. If a care home providing nursing care is the best solution for you, the social care worker will give you information to help you find a home that meets your care requirements. A specially trained nurse will assess your nursing needs to determine what level of nursing care the NHS will fund. The NHS pays the cost of the nursing care part of your fees to the home. It is important that you get your nursing determination completed before you go into the care home. You can contact your nurse case management teams for your area at your local Primary Care Trust (PCT). For further advice and information, call this Directory s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS

A FREE service to families seeking care CALL US DIRECT ON 01483 203636

or email at customerservices@careseekers.co.uk www.careseekers.co.uk

Rotherbank Residential Care Home Rotherbank Farm Lane, Liss Forest GU33 7BJ â&#x20AC;˘ Dedicated respite bed bookable in advance / emergency admissions. â&#x20AC;˘ Daily activities. â&#x20AC;˘ Outings in homeâ&#x20AC;&#x2122;s people carrier. â&#x20AC;˘ Secure home and gardens. â&#x20AC;˘ Agency staff never used.

TEL: 01483 274085/268976 FAX: 01483 268862

Quality Care For The Elderly / Dementia Long Term / Respite Care In Family Run Home

EMAIL: smdagency@tiscali.co.uk

Tel: 01730 892 081 www.rotherbank.com

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Acorn Court Nursing, Residential & Dementia Care Home Watercolour Development The Kilns, Redhill, RH1 2NX Claremont Court Specialist Dementia (Nursing & Residential) Harts Gardens, Guildford Surrey, GU2 9QA Queen Elizabeth Park Nursing, Residential & Dementia Care Home 1-72 Hallows Close Guildford, Surrey, GU2 9LL

You’re unique. So are we. We believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference. To ﬁnd out more information about any of our homes throughout Surrey or to arrange a visit please call 0208 879 6567 or email info@carebase.org.uk

www.carebase.org.uk

Y u’re unique. So are we. Yo

Care homes checklist

ÂŠ 2012 Care Choices Ltd

Residential dementia checklist....................46

Home 1 ......................................................................................................................................................

ÂŁ ............... p/w

Home 2 ......................................................................................................................................................

ÂŁ ............... p/w

Home 3 ......................................................................................................................................................

ÂŁ ............... p/w

First impressions â&#x20AC;˘ Were you met when you ďŹ rst arrived? â&#x20AC;˘ Do staďŹ&#x20AC; seem warm, friendly and polite? â&#x20AC;˘ Do the residents seem happy, active and sociable? â&#x20AC;˘ Does the home feel homely and welcoming? â&#x20AC;˘ Is the home fresh, clean and comfortably furnished?

â&#x20AC;˘ Are there arrangements for religious observance? â&#x20AC;˘ Can you handle your own money? If not, what arrangements are in place? â&#x20AC;˘ Does a hairdresser/chiropodist visit? â&#x20AC;˘ Are residents accompanied on visits to the GP or hospital?

Fees

StaďŹ&#x20AC;

â&#x20AC;˘ How much are the fees? â&#x20AC;˘ Do the fees cover all the services available? â&#x20AC;˘ Under what circumstances will the fees alter â&#x20AC;&#x2019; e.g. annually or according to increasing needs? â&#x20AC;˘ Is the notice to terminate reasonable?

â&#x20AC;˘ Do the staďŹ&#x20AC; appear clean, cheerful and respectful? â&#x20AC;˘ Do the staďŹ&#x20AC; talk to residents and how do they talk to them? â&#x20AC;˘ Are the staďŹ&#x20AC; formally trained? â&#x20AC;˘ Is there an adequate number of staďŹ&#x20AC; on day and night?

Transport

Visitors

â&#x20AC;˘ Is the home easy to get to for relatives and friends? â&#x20AC;˘ Does the home provide its own transport?

â&#x20AC;˘ Are visitors welcome at all times? â&#x20AC;˘ Is there somewhere to see them in private? â&#x20AC;˘ May your visitors join you at meals? â&#x20AC;˘ Can your visitors stay overnight?

Accommodation â&#x20AC;˘ Are bedrooms single or shared? Is there a choice? â&#x20AC;˘ Can you decorate and re-arrange your room to suit yourself? â&#x20AC;˘ Can you bring your own furniture and TV? â&#x20AC;˘ Is there a call system for emergencies? â&#x20AC;˘ Are there enough sockets in your room? â&#x20AC;˘ Can you control the heating in your room? â&#x20AC;˘ Can you lock your room and is there a secure place for valuables? â&#x20AC;˘ Is there a separate dining room? Bar? â&#x20AC;˘ Are there toilet facilities within easy reach of the communal facilities? â&#x20AC;˘ Are there both showers and baths? â&#x20AC;˘ Are bathrooms adapted to help people in and out of the bath?

Accessibility â&#x20AC;˘ Does the home have the right adaptations and equipment to meet your needs? â&#x20AC;˘ Are all areas accessible for wheelchair users? â&#x20AC;˘ Does the home have extra wheelchairs and walking aids? â&#x20AC;˘ Is there adequate provision for people with sight or hearing diďŹ&#x192;culties?

Life within the home â&#x20AC;˘ Are there any rules and restrictions (e.g. going out, time of return etc)? â&#x20AC;˘ Can you choose when to get up and retire every day? â&#x20AC;˘ How are residents involved in decisions about life in the home? â&#x20AC;˘ Is there a telephone where you can make and take calls in private and comfort? â&#x20AC;˘ Is alcohol served or permitted? â&#x20AC;˘ Are there smoking and non-smoking areas?

Catering â&#x20AC;˘ Do you have a choice about meals? â&#x20AC;˘ Is the food varied and interesting? â&#x20AC;˘ Can the home cater for your dietary needs? â&#x20AC;˘ Can you have snacks or drinks any time of the day or night? â&#x20AC;˘ Can you eat in your room?

Activities â&#x20AC;˘ Can you continue to pursue your hobbies and interests? â&#x20AC;˘ Are there organised activities and entertainment? â&#x20AC;˘ Are outings and holidays arranged? How much do they cost? â&#x20AC;˘ Are escorts available if necessary? â&#x20AC;˘ Is a library service available? â&#x20AC;˘ Can you have your own ďŹ&#x201A;ower bed or help in the garden? â&#x20AC;˘ Can you stay in your own room if you want to?

Gardens â&#x20AC;˘ Are the grounds/gardens attractive? â&#x20AC;˘ Are all areas safe and accessible? â&#x20AC;˘ Is there somewhere to sit? â&#x20AC;˘ Are they quiet?

Contract terms â&#x20AC;˘ Can you retain your own room if away? â&#x20AC;˘ Can you have a short-stay or trial period? â&#x20AC;˘ Will you be given a statement of terms on admission? â&#x20AC;˘ Are all procedures, such as complaints, clearly spelt-out?

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

PRINCESS CHRISTIAN CARE CENTRE

“

Choosing a Care Home for a loved one is one of the hardest decisions I have ever made - I let Nellsar take me by the hand ”

Princess Christian was built in 2009 to provide a superb environment for our residents, both in nursing and dementia care. Additional services offered in respite, day care and weekend breaks. Exceptional 24 hour care and facilities that include hairdressers, sensory rooms, a cinema and beautiful, safe gardens make this home a safe haven for your loved one.

STAFFORD LAKE • BISLEY • WOKING • GU21 2SJ Tel: 01483 488917 Email: princess.christian@nellsar.com

www.nellsar.com

Dementia care Services for people with dementia Surrey County Council and NHS Surrey have produced an Older People s Mental Health and Dementia Strategy following 12 weeks public consultation in July 2010. The strategy aims to establish a whole systems community service that will oďŹ&#x20AC;er the 14,500 people living with dementia in Surrey the choice to live in their own home in the community for as long as they feel it is right for them. The strategy will be implemented over ďŹ ve years with local implementation groups led by local clinicians identifying the essential components of a ďŹ rst class service in Surrey. This will include establishing clear care pathways for people with dementia and their carers through the investment in dementia navigators who will support people through their journey and contact with statutory services. Although there are approximately 14,500 people with dementia in Surrey less than 6,000 have a formal diagnosis. As GPs are usually the ďŹ rst point of contact for people with fading memories, the strategy will be working with GPs to increase the number of people getting a formal diagnosis. The strategy will also ensure that every area has a memory clinic where a diagnosis can be made ensuring that a treatment plan can then be established around the individual s assessed needs. The biggest cost of dementia care occurs through avoidable admissions to the ďŹ ve acute hospitals in Surrey. The strategy aims to establish 24 hour/ seven days a week crisis services for older people and bolster the hospital liaison services ensuring that avoidable admissions do not occur. This will be complemented by reablement services that will promote timely discharge and get people back to their own home in the community. The strategy will develop the community infrastructure of services in the eleven districts and boroughs which will include day services, respite services and specialist home based care. The older people s mental health teams are now integrated services oďŹ&#x20AC;ering a range of services for older people and people with dementia. Peer support groups for carers and residents from Black and Minority Ethnic (BME) communities are all part of the infrastructure that will support people to live at home. The

eleven district and borough councils are working closely with Adult Social Care to increase the use of telecare and telehealth to make these central to any assessment of service needs for people with dementia. The strategy promotes personalisation and aims to ensure that people with dementia have access to Personal Budgets and are empowered to live a full and active life. There is a commitment to reduce dependency on residential care, but equally residential care homes are viewed as part of the community with a commitment to work with homes at a local level. Surrey has piloted a local reporting tool that measures the national outcomes for dementia and this has been published nationally as a model of good practice for other Authorities to follow. Supporting carers is a major objective of the strategy and with a programme of health promotion events planned, Surrey is conďŹ dent that it can establish a ďŹ rst class service that is signed up to by all agencies and is valued by the people who use it. Alzheimer s Society Surrey The area oďŹ&#x192;ce of the Alzheimer s Society works to raise awareness of the needs of people with dementia and those who care for them, providing management and support for the network of branches across the south east. Alzheimer s Society National Dementia Helpline: Tel: 0845 300 0336. South East Area OďŹ&#x192;ce (UK) Western Suite, Barclays House, 51 Bishopric, Horsham, West Sussex RH12 1QJ Tel: 01403 276649 Bletchingley OďŹ&#x192;ce (East Surrey) The Byre, Pendell Road, Bletchingley Surrey RH1 4QH Tel: 01883 740010 Croydon OďŹ&#x192;ce Morland Lodge, 4 Morland Road Croydon, Surrey CR0 6NA Tel: 0208 662 5955

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Southlands

Kathryn’s House

7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF Tel: 01737 769146 Email: southlandsresthome@hotmail.com Web: www.southlandsresthome.co.uk

43-47 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 301490 Email: kathryns_house@hotmail.com

Kathryns House, residential care home for the elderly, provides care with compassion in a safe and homely environment. Situated within easy walking distance of Guildford town centre, rail and bus links. The manager received the ‘Manager of the Year’ award at the Surrey Care Association Inaugural awards in 2009.

Southlands caters for individuals from the age of 60 years old who suffer from mental health problems and dementia. We provide 24hrs care and have an excellent activities programme that is tailored to each individual’s needs so that they benefit from the optimum therapeutic value of the service we provide.

Services for people with dementia continued Epsom Oﬃce (Mid Surrey and Dorking) The Meadows Day Hospital, West Park, Horton Lane, Epsom KT19 8PB Tel: 01372 729988

West Surrey Information & Dementia Support Brockhurst, Brox Road Ottershaw, Surrey KT16 0HQ Tel: 01932 875342

Haslemere Oﬃce (Haslemere and Waverley) Marjorie Gray Hall, Grayswood Road Haslemere GU27 2BW Tel: 01428 642055

Woking Oﬃce (Woking Borough Council area) The Bradbury Centre Lavender Road, Woking, Surrey GU22 8BJ Tel: 01483 753651

Staines Oﬃce (Spelthorne and West Elmbridge) Community Link, Knowle Green, Staines, Middlesex TW18 1XA Tel: 01784 444214

Residential dementia care If the time comes when remaining at home is no longer possible, the benefits of residential care need considering. Questions to ask of any home registered for someone with dementia would include: who is the manager and how approachable or knowledgeable is he or she? How does the home measure and evidence quality of care? What training programmes do staff participate in? Does the home offer a person-centred approach to their care planning? How is care planned and can the home demonstrate that this is done in partnership with the individual and, if appropriate, his or her family? What is the ratio of care workers to residents? How and when is this reviewed? Is the routine of the home designed with the needs of its clients in mind? What links are there with the community? Is there plenty of natural light? Is moving around helped by easily understood signage? How is technology employed to help alleviate falls and promote independence? Is there an odour? Do the residents look well cared for and happy? What

interaction is there between staff and residents? Further questions to consider can be found in the residential dementia care checklist on page 46. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical. Visit the home without an appointment and judge how you are greeted. The use of medication is a highly emotive subject and any psychotropic medication must be very carefully prescribed. A fine balance exists between acting in the best interests of the individual by prescribing medicine and the benefits of normalisation where time and energy is spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication. For further advice and information, call this Directory s independent advice line: 0800 389 2077 provided by FirstStop Advice.

Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist ÂŠ Care Choices Ltd 2012 Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 42. RESIDENTS

STAFF

The best indication of a good home is that the residents appear happy and responsive.

It is important to note whether staďŹ&#x20AC; seem friendly and caring towards residents and whether they treat residents with respect.

â&#x20AC;˘ How do staďŹ&#x20AC; support a resident who may be distressed or anxious? â&#x20AC;˘ Is the home clean and odour free? â&#x20AC;˘ Is there evidence that residents have their personal care needs met? For example, are residents nails well cared for and manicured? ACCESS If the person with dementia needs or is likely to need equipment or adaptations you may want to check: â&#x20AC;˘ There is adequate signage, colour and other cues for diďŹ&#x20AC;erent parts of the home such as their own room, dining room and bathroom.

â&#x20AC;˘ Do they have any training and experience in dementia care? â&#x20AC;˘ Is there evidence that staďŹ&#x20AC; actively engage with people with dementia? â&#x20AC;˘ How do staďŹ&#x20AC; support residents to make the most of their abilities. â&#x20AC;˘ Will the person with dementia have a member of staďŹ&#x20AC; particularly responsible for their care? â&#x20AC;˘ Is there a member of staďŹ&#x20AC; you can talk to about your own concerns about the person with dementia and are staďŹ&#x20AC; well-informed about dementia and related conditions such as depression in older people?

â&#x20AC;˘ How does the home ensure the safety of the residents without restricting their freedom? â&#x20AC;˘ Does the home have a Personal Emergency Evacuation Plan (PEEP) for each resident and how is this kept updated? BEDROOMS You may want to ďŹ nd out whether the person with dementia can have a single room and whether: â&#x20AC;˘ Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. ACTIVITIES Residents should be stimulated without feeling stressed. â&#x20AC;˘ Is there a lively and well-run activities programme â&#x20AC;˘ Are residents supported to go on outings with staďŹ&#x20AC;? â&#x20AC;˘ Are reminiscence activities available? â&#x20AC;˘ Are residents able to compile memory boxes? â&#x20AC;˘ Do staďŹ&#x20AC; compile life story books including photographs, mementos?

MANAGER/HEAD OF HOME A manager who is caring as well as eďŹ&#x192;cient can make all the diďŹ&#x20AC;erence to a home. â&#x20AC;˘ Does the manager have a knowledge of dementia and can they deal with diďŹ&#x192;culties that may arise in an understanding way? â&#x20AC;˘ How does the manager create an environment where the lives of people with dementia are enhanced? â&#x20AC;˘ How are residents encouraged to play as active a part as possible in their own care and support? â&#x20AC;˘ How does the home keep individual care plans updated and how will the resident and their family be involved in this? â&#x20AC;˘ Is there a full assessment at home before a resident is admitted?

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RODWELL FARM NURSING HOME Specialised unit for younger people with physical disabilties Relationship Centred Care ™

• Young people 25 - 65 • Care for individuals with complex needs • Individually tailored care plans • Day care available • Active social programme • Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Please visit our website or contact us to obtain a brochure and arrange a visit. Telephone: 01932 853371 • Email: enquiries@rodwellfarm.co.uk • Website: www.rodwellfarm.co.uk

Other specialist services Specialist care services Surrey County Council offers support and care for people with learning disabilities, physical disabilities, older people and those with mental health needs. The Council offers a range of options aimed at maintaining independence by enabling people to live in their own homes and communities. Following an assessment of their social care needs, people may be eligible for help from Adult Social Care, including occupational therapy, adaptations to the home, or support in accessing the community. Some of the options available are living in their own flat with support, sharing a property with other people with appropriate support, enabling someone to learn independent living skills like cooking, cleaning and money management as well as helping with individual needs. Enabling the person to live in their own home and choosing the appropriate support to meet

their needs can often give greater independence and choice than residential care homes may be able to oﬀer. There are other alternatives too such as Shared Lives (an adult placement scheme for people with disabilities) or Shared Ownership schemes (for people with disabilities) that could be considered, and all options are actively explored. Surrey County Council operates a range of inhouse services which include residential homes for older people and those with learning disabilities, day opportunities for those with learning disabilities and physical and sensory disabilities as well as a range of supported living and Shared Lives schemes (Adult Placement). Residential care services may include long term care as well as a range of short term services such as respite care, day care and reablement services. Similar services are also provided by a range of providers in the independent sector including private and not for proﬁt organisations. Those providing registered

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Specialist care services continued services can be accessed through the Care Quality Commission website. Other specialist services include FirstPoint: Hard of Hearing, Deaf and Interpreting Services and Surrey Association for Visual Impairment (SAVI). FirstPoint oďŹ&#x20AC;er information and advice; assessment of needs; equipment for the home to oďŹ&#x20AC;er access to the door bell, smoke alarm, baby alarm and telephone; specialist social worker; support groups. Sign language interpreters and other communication services are provided by the Interpreting Service. They have ďŹ rsthand experience of hearing loss and understanding the impact.

Interpreting Service Tel: 01372 360718 Email: interpreting@surreycc.gov.uk SAVI caters for visually impaired people within Surrey. They oďŹ&#x20AC;er support and advice as well as classes in Braille, magniďŹ ers and other reading equipment. They can also help organise grants/loans. For more information contact SAVI on: Tel: 01372 377701 or 01372 360517 Fax: 01372 360767 www.surreywebsight.org.uk

Contact the team on: Voice/minicom: 01372 376558 TextDirect: 18001 01372 376558 Fax: 01372 363239 SMS: 07854 238787 Email: ďŹ rstpoint@surreycc.gov.uk

Mental health services If you have concerns about your mental health or require help for someone in your family you should contact your GP who will advise on the best way to address your presenting issue. Your issue may be dealt with by the primary care services or you may be referred to your local Community Mental Health Recovery Services (CMHRS) which provide a range of secondary mental health services. The CMHRS will determine your eligibility for services and carry out a comprehensive assessment of your needs. You will be given a statement of your

needs and a support plan will be established to meet these needs using a supported self-assessment approach. For your social care needs you will be supported by social care workers from the Enabling Independence Service to choose how best to meet these needs and improve your recovery. The majority of services are aimed at supporting people in their own home in the community but if the assessment deems that supported living is required you will be helped to identify a resource that will meet your assessed needs.

The End of Life Care Strategy How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.1 Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall

coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an advance care plan so that every supporting service will be aware of the client s wishes. All health and social care staďŹ&#x20AC; must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include:

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The End of Life Care Strategy continued The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between diﬀerent organisations involved in providing care for someone near the end of their life. The Liverpool Care Pathway (LCP) This is best practice guidance to medical staﬀ on how to ensure quality of care in the last few hours/ days of someone s life. This can be used in hospitals, care homes, hospices or individuals own homes.

Preferred Priorities for Care (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1 End of Life Care Strategy - promoting high quality care for all adults at the end of life April 2008. Department of Health.

Useful websites - End of Life Care Compassionate Communities Website www.compassionatecommunities.org.uk aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathetic ear. Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. www.dyingmatters.org

NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing ﬁve things they want to do before they die. http://nhslocal.nhs.uk WidowNet Established in 1995, the ﬁrst online information and self-help resource for, and by, widows and widowers. www.widownet.org

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk Battle Abbey

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Paying for care If you have capital or savings of more than ÂŁ23,250 you will have to pay in full for any care services you require. If you have assets of less than ÂŁ14,250, your contribution will be assessed only on your income and the local authority meets the shortfall, subject to local funding limits. Between these two ďŹ gures, a sliding scale operates whereby you must pay ÂŁ1 per week for each ÂŁ250 you have above the lower ďŹ gure. Assuming you will be needing care, you may be entitled to some of the following ďŹ nancial assistance and support, subject to an assessment of need. Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask Adult Social Care services to carry out an assessment of his or

her needs. This includes people who may have suďŹ&#x192;cient money to pay for their own care. Adult Social Care can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc, to help you stay in your own home for as long as possible. If the needs assessment shows that a care home is the best option, Adult Social Care can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care homes with nursing begin on page 60. You need to choose a home you can continue to aďŹ&#x20AC;ord. Some people choose an expensive home and then use up all their savings. They may then have to move to a diďŹ&#x20AC;erent care home.

What will you have to pay for your care? The value of your home is included when assessing capital unless: your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there. You will have to arrange for an assessment with the local authority to deďŹ ne your care needs. The homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than ÂŁ23,250, and your income is not enough to meet your care home fees, the local authority can help with your care costs for the ďŹ rst twelve weeks. After this time, any money from them will be regarded as a loan and will need to be repaid once your house is sold. The local authority will contribute ďŹ nancially towards your care costs. How much? To work out how much they will pay, you must ask for an assessment. This will deďŹ ne your care needs and how they will be best met and your ďŹ nancial situation. The homes you consider must be able to meet these needs. Your choice of care home will usually be limited to those that accept your local authority s funding level. More expensive homes will expect you to arrange a third party to top-up the diďŹ&#x20AC;erence. You are not allowed to do this yourself if your capital is below ÂŁ23,250.

Whatever your circumstances... Remember: â&#x20AC;˘ If your partner still lives at home, they will not be means-tested. â&#x20AC;˘ If you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner. â&#x20AC;˘ Your assessment will be made up of two elements, a care part and a ďŹ nancial one. â&#x20AC;˘ A nursing home will generally be more expensive than a care home oďŹ&#x20AC;ering personal care only. Consider claiming: â&#x20AC;˘ Income support â&#x20AC;˘ Pension Credit DeďŹ nitely claim: â&#x20AC;˘ Attendance Allowance, worth either ÂŁ 51.85 or ÂŁ77.45 per week depending on your care needs, though you will lose this after 28 days if you receive ďŹ nancial help from the council. Moving into a nursing home? â&#x20AC;˘ You will be eligible for the NHS Nursing Care Contribution â&#x20AC;&#x2019; currently ÂŁ108.70. Always seek advice: â&#x20AC;˘ Independent help is available to guide you through your ďŹ nancial options. There may be a number of solutions to retaining your capital whilst paying for care.

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What will you have to pay for your care? continued Please contact your local authority for information on their contribution to care fees, phone the Adult Social Care team on 0300 200 1005. Some of the ﬁgures mentioned here may change

over the life of this Directory. For further advice and information, call this Directory s independent advice line: 0800 389 2077 provided by FirstStop Advice.

Deferred Payment Agreements If you are eligible for the scheme, after the twelveweek property disregard period, any ﬁnancial help from the County Council will be charged against the value of your home and recovered once your house has been sold. However, the County Council

may limit how much they will pay and it may aﬀect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable beneﬁt from the DWP paid at the lower rate of £51.85 per week for those needing care by day or night, and at the higher rate of £77.45 per week for those needing care both during the day and night. If

you are paying for your own care in full you can continue to receive the Attendance Allowance but if you receive ﬁnancial help from the County Council, the Attendance Allowance is not payable after 28 days.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS

Nursing Care Contribution (currently £108.70 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Nursing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist, as well as personal care to help you at home like having a bath or dressing. If you live in a care home with nursing

(traditionally called a nursing home ), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

Running out of money If your capital is likely to reduce to £23,250, you must let Surrey County Council know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution. If the home you have chosen charges more than the contribution offered by Surrey County Council, you must find someone to help pay the difference ‒ a top-up payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home.

Understanding your rights before arranging care is essential. There are a number of ﬁnancial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. For further advice and information, call this Directory s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

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Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all Adult Social Care and healthcare services in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings Adult Social Care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the ďŹ rst time. CQC holds and publishes up-to-date information about the compliance of Adult Social Care providers with essential standards of safety and quality. Following an inspection, each care home and

home care agency is given a report of how it rates against national essential standards of quality and safety. Each service s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced. For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA

Safeguarding adults at risk Living a life that is free from harm is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of a Big Society that is caring, compassionate and fair. An adult at risk is deďŹ ned as a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. An adult at risk may therefore be a person who: â&#x20AC;˘ is elderly and frail due to ill health, physical disability or cognitive impairment; â&#x20AC;˘ has a learning disability; â&#x20AC;˘ has a physical disability and/or a sensory impairment; â&#x20AC;˘ has mental health needs including dementia or a personality disorder; â&#x20AC;˘ has a long-term illness/condition; â&#x20AC;˘ misuses substances or alcohol; or â&#x20AC;˘ is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to harm.

The No Secrets Guidance (2000) deďŹ nes harm as a violation of an individual s human and civil rights by any other person or persons or organisation. Harm may consist of a single act or repeated acts. It may be physical, verbal or psychological, it may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter into a ďŹ nancial or sexual transaction to which he or she has not consented, or cannot consent. Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work. Harm may occur in domestic, institutional and public settings. The harming of adults at risk occurs in all cultures, all religions and all levels of society. Forms of harm could be physical, sexual, psychological, emotional or ďŹ nancial. It could also cover the issues of neglect and institutional abuse â&#x20AC;&#x2019; where the harm aďŹ&#x20AC;ects more than one person within an organisation and is not addressed by the service s management. Who might be causing the harm? The person who is responsible for the harm is often well known to the person being harmed and could be:

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Safeguarding adults at risk continued • a carer (unpaid); • a volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits adults at risk who are vulnerable people. Surrey County Council s Adult Social Care Service works with partner agencies in Surrey through the Surrey Safeguarding Adults Board to safeguard vulnerable adults and to raise awareness throughout

the community to help prevent further harm. If you suspect harm either in the community or in a care home or care home with nursing: In an emergency dial 999. Otherwise, contact the Adult Social Care helpline on 0300 200 1005. If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk

Comments, compliments or complaints All care providers need to know how well they are doing. Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better. You should feel able to complain about any aspect of your care whether in your own home or in a care home. You may want to complain about the way you are treated by a staff member or the quality of the food you are served. Sometimes you may just want to make comments and suggestions about possible improvements to how things are done. Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you. If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the service s manager. The problem may be resolved quite easily once the manager is aware of it. Or you may not wish to do this, or talking to the manager may not resolve your concerns. If you wish to take your complaint further, contact the registered owners of the service. They have a duty to respond to your complaints.

If Surrey County Council has arranged, funded or contributed to the funding of your care, you can also complain to the Adult Social Care Directorate. To do so, contact: Adult Social Care Customer Relations Team Surrey County Council Millmead House, Millmead, Guildford, Surrey GU2 4BB Tel: 01483 518300 Email: asc.customerrelations@surreycc.gov.uk Or complete an online feedback form: https://online.surreycc.gov.uk Or download an Adult Social Care Customer Feedback form at www.surreycc.gov.uk All private companies providing Adult Social Care services now come under an Ombudsman who may be able to give you advice on making a complaint. The Ombudsman s details are: The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk www.lgo.org.uk/contactus If your complaint is about a breach of the government s standards, you can contact the Care Quality Commission, see page 57 for their contact details. Under equal access to information this document is available in large print, on tape or in another language, please contact 0300 200 1005 for diﬀerent formats

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Out of county care You may wish to choose a care home outside of Surrey, for example to be closer to family or friends. If you are eligible for funding from Surrey County Council towards the cost of your care home place, the Council will contract with the care home you choose. The Council must be satisďŹ ed that the care home is suitable for your assessed needs, so it is important to seek our advice before making a ďŹ nal decision. Subject to this the Council will normally contribute an amount equivalent to the amount which the local authority in which the care home is located would normally contribute. If you will be fully funding the cost of the care

yourself you have the freedom to choose whichever home you wish. However, you may still wish to seek further advice about which home to choose - details of organisations that can oďŹ&#x20AC;er advice are listed on pages 56 to 59. If, at some point in the future you become eligible for state funding, you will need to contact the local authority in which your care home is located, as you will no longer be a resident of Surrey. For further advice and information, call this Directory s independent advice line: 0800 389 2077 provided by FirstStop Advice.

Monitoring, ethnicity, religion and belief When the County Council arranges services on your behalf, we like to take further background details in order to ensure that we are providing our services equally and fairly to protect all sectors of our community. If you use Adult Social Care Services you will

be asked about your ethnicity, religion or belief and this will be recorded on your ďŹ le. We need to ask everyone who enquires about or uses social services about their background to help with service planning and service provision for all communities in Surrey.

Further help How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also oďŹ&#x20AC;er guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/ or your property and ďŹ nancial aďŹ&#x20AC;airs. An LPA is only valid once registered with the OďŹ&#x192;ce of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person s property and ďŹ nancial aďŹ&#x20AC;airs if they are incapable of managing their own aďŹ&#x20AC;airs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA

is always advisable, providing you have somebody suďŹ&#x192;ciently trustworthy to appoint as your attorney. An advance directive allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an advance decision setting out treatment that you do not want to receive in speciďŹ ed circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the beneďŹ ts, risks and implications, particularly on any future liability for care costs or tax liability Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for ďŹ nancial assistance in the form of social care and NHS-funded care and welfare beneďŹ ts. If you don t have your own solicitor, ask family or friends for their recommendations. Contact several ďŹ rms, explain your situation and ask for an estimate

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How solicitors can help continued of cost and an idea of time scales involved. Many ﬁrms will make home visits if necessary and will adapt their communications to meet your needs. It s important to ﬁnd a solicitor who specialises in this area of the law. The Citizen s Advice

Bureaux oﬀer an advice service and will be able to recommend solicitors in your area. For further advice and information, call this Directory s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Surrey Care Association Ltd Supporting Social Care Providers in Surrey Surrey Care Association (SCA) provides support and information to all social care providers in Surrey including care homes, domiciliary care agencies and supported living providers. Elected Board Directors work in partnership with Surrey County Council and NHS Surrey to: represent providers views; provide a network for providers to work together in ways that are mutually beneficial and act as an important communication and information link for providers providing services in the county of Surrey. SCA is a not-for-profit limited company established in September 2005. It receives some financial support from its key partner, Surrey County Council, and works closely with the Sector Skills Council and Skills for Care at a regional and local level. The focus of SCA s work is market, business and workforce development for the social care industry. Opportunities available through the SCA are available to all Surrey Adult Social Care providers. Providers are encouraged to be involved in the governance of SCA and annually elect the Board of Directors. Chairman Mike Roycroft, Chief Executive of charity Whiteley Homes Trust, said: With changes taking place in the care industry and in regulation, representative bodies have never been more important. We hold two annual conferences, which are always well attended. We produce a regular newsletter distributed to all social care providers and we have a website www.surreycare.org.uk for up-to-date information. SCA is going from strength to strength and managing the Skills for Care funding partnership, together with our work with Surrey County Council on managing the Adult Social Care grant, we are well placed to support

care providers in Surrey with their workforce development. Projects to support the personalisation agenda for services for people with learning disabilities and for older people are providing valuable business and market intelligence for providers who are keen to develop services that their customers want to purchase. Our second website www.surreycare. co.uk complements the information in this Care Choices Directory for Surrey purchasers and provides a useful resource for providers to advertise jobs and to ﬁnd local suppliers and for those looking for care services and up to date funding guidance . SCA also hosts an annual Awards Ceremony to celebrate achievements of care services, at team and individual level recognising the outstanding work of people working in social care. Erica Lockhart, Chief Executive of SCA Ltd said: We welcome all providers to get involved in our network meetings and keep abreast of developments via our newsletter and website. We provide a joined-up service to access help and information for all our Surrey providers. Enquiries can be made to: Erica Lockhart Chief Executive Surrey Care Association Ltd Suite H4, Leatherhead Enterprise Centre Randalls Way, Leatherhead, Surrey KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk www.surreycare.org.uk and www.surreycare.co.uk

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Advocates can help Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. There is a range of advocacy services available

in Surrey. For further information contact the lead provider for advocacy services: Surrey Disabled People s Partnership on 0300 030 7333 or visit their website: www.sdpp.org.uk Telephone/Text: 0300 030 7333 (local rate call) Email: advocacy@sdpp.org.uk

Tell Us Once service Losing a loved one is hard enough without the stress of paperwork and telephone calls to make. However from now on, thanks to a new Tell Us Once service being rolled out across the country, it will be easier for families to notify government authorities about the changes in their circumstances. Tell Us Once has been launched by the Department for Work and Pensions in partnership with local authorities across England, Wales and Scotland. It enables key local and central government departments and services to be notiďŹ ed simply through one single appointment with your local registrar.

When you make an appointment to register the death in Surrey, the new service will be oďŹ&#x20AC;ered to you by the Surrey registration service at your death registration appointment, and it will mean that you can just tell us once and we will in turn, on your behalf, notify organisations that participate in the service. The contact number to book your death registration appointment is 0300 200 1002, and lines are open 8am â&#x20AC;&#x2019; 6pm Monday to Friday. More information can also be found on the Surrey County Council website https://www.surreycc.gov.uk/people-andcommunity/birth-death-marriage-and-civilpartnerships/death/tell-us-once

Useful contacts Useful local contacts Action for Carers (Surrey) Tel: 01483 302748 www.carersnet.org.uk

Age Concern Merstham, Redhill & Reigate Tel: 01737 645636/642656 www.ageconcernmrr.org.uk

Age Concern and Help the Aged have combined forces and are now called Age UK in some areas.

Age Concern Runnymede and Spelthorne Tel: 01784 444200 www.ageuk.org.uk/runnymedeandspelthorne

Age Concern Banstead Tel: 01737 352156 www.ageconcernbanstead.org.uk Age Concern Epsom & Ewell Tel: 01372 732456 www.ageconcernepsom.org.uk Age Concern Haslemere & District Tel: 01428 648716 www.ageconcernhaslemere.org.uk

Age Concern Surrey Heath Tel: 01276 707585 Email: ageconcern-fandc@hotmail.co.uk Age UK, Surrey Rex House, William Road, Guildford GU1 4QZ Tel: 01483 503414 www.acsurrey.org.uk Age UK Sutton Tel: 020 8770 4090 www.ageuk.org.uk/sutton

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Useful local contacts continued Age UK Waverley Tel: 01483 548812 www.ageuk.org.uk/waverley Alzheimer s Society Visit www.alzheimers.org.uk to ﬁnd your local branch or see page 44 and 45. Blue Badge Scheme Surrey County Council, County Hall Penhryn Road, Kingston upon Thames Surrey KT1 2DN Tel: 03456 009 009 Fax: 0208 541 9575 Minicom: 020 8541 8914 Lines open Mon-Fri 8am-6pm Or to apply online go to www.surreycc.gov.uk Care Quality Commission Tel: 03000 616161 www.cqc.org.uk For national correspondence: Citygate, Gallowgate Newcastle upon Tyne NE1 4WH Citizens Advice Surrey 15-21 Haydon Place, Guildford, Surrey GU1 4LL Email: citizensadvicesurrey@cabnet.org.uk www.citizensadvicesurrey.org.uk Disability To register a disability in Surrey contact SALDR Surrey Disability Register (formerly SALDR) Surrey County Council, Millmead House, Millmead Guildford, Surrey GU2 4BB Email: saldr@surreycc.gov.uk Freephone: 08000 566 240 Monday - Friday 9am -5pm Fax: 01483 518440 Minicom: 020 8541 8552 Financial advisers Listed in your local area telephone directory. Alternatively, to ﬁnd an adviser check website www.unbiased.co.uk. After identifying an adviser, you should make sure that your adviser is registered and authorised with the FSA.

Financial Services Authority (FSA) Check that your ﬁnancial adviser is registered at www.fsa.gov.uk or by contacting the Consumer Helpline on 0845 606 1234 or writing to the FSA at 25 The North Colonnade, Canary Wharf, London E14 5HS. FirstPoint: Hard of Hearing, Deaf and Interpreting Services CIC Fairmount House, Bull Hill, Leatherhead, Surrey KT22 7AH General Voice/minicom: 01372 376558 TextDirect: 18001 01372 376558 Fax: 01372 363239 SMS: 07854 238787 Email: ﬁrstpoint@surreycc.gov.uk Interpreting Service Tel: 01372 360718 Email: interpreting@surreycc.gov.uk Local Pension Service Tel: 01737 755303 www.thepensionservice.gov.uk Mental Health Crisis Helpline Open 5pm ‒ 9am Monday to Friday and 24 hours a day at weekends including bank holidays. Tel: 0300 456 8342 SMS facility: 07717 989024 Patient Advice and Liaison Service (PALS) Monday-Friday, 9am ‒ 5pm Tel: 01372 201759 Email: pals@surreypct.nhs.uk www.pals.nhs.uk SID (Social Information on Disability) Rentwood, School Lane, Fetcham, Surrey KT22 9JX Tel: 0800 0439 395 www.asksid.org.uk Surrey and Borders Partnership NHS Foundation Trust (mental health trust) Tel: 0300 5555 222 Textphone: 020 8964 6326 www.sabp.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts continued Surrey Association for Visual Impairment (SAVI) Tel: 01372 377701 www.surreywebsight.org.uk Surrey Care Association Suite H4, Leatherhead Enterprise Centre, Randalls Road, Leatherhead KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk www.surreycare.org.uk and www.surreycare.co.uk Surrey Coalition of Disabled People Campaigns for and promotes the rights of disabled people to have equality of opportunity and to live independently. FREEPOST (SCE5700), Guildford, Surrey GU4 7BR Telephone or Minicom: 01483 456558 Surrey County Council Adult Social Care Team â&#x20AC;&#x2019; for information and signposting. Room 298, County Hall, Penrhyn Road Kingston upon Thames KT1 2DW Tel: 0300 200 1005 Fax: 020 8541 9004 SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk www.surreycc.gov.uk Surrey Disabled People s Partnership (SDPP) An independent organisation run and controlled by disabled people. Provincial House, 26 Commercial Way, Woking, Surrey GU21 6EN Tel: 01483 750973 Surrey Independent Living Council (SILC) Astolat, Coniers Way, Burpham, Guildford GU4 7HL Tel: 01483 458111 Email: admin@surreyilc.org.uk www.surreyilc.org.uk

Surrey Local Involvement Network (LINk) Astolat, Coniers Way, Burpham, Guildford GU4 7HL Tel: 01483 447131 http://www.surreycc.gov.uk/sccwebsite/ sccwspages.nsf/LookupWebPagesByTITLE_RTF/ Surrey+Local+Involvement+Network++LINk?opendocument Surrey NHS Cedar Court, Guildford Road, Leatherhead KT22 9AE (Emergency) Tel: 999 (Non-emergency) Tel: 01372 201700 Email: contactus@surreypct.nhs.uk www.surreyhealth.nhs.uk The Hub, Epsom A drop in shop for information, advice, advocacy and other services, run by disabled people for disabled people and carers. 131 High Street, Epsom KT19 8EF Monday to Friday, 10am to 3pm. Email: enquiries@thehubepsom.org.uk Tel/text: 01372 744479 The Hub, Redhill A drop in shop for information, advice, advocacy and other services, run by disabled people for disabled people and carers. 41 High Street, Redhill RH1 1RX Tel: 01737 761614 Email: info@thehubredhill.org.uk Your Sanctuary helpline Domestic abuse support line. Tel: 01483 776822

National useful contacts A2B project The ďŹ rst fully integrated community transport information system which supplements the public transport network by oďŹ&#x20AC;ering services tailored to the needs of people who may have diďŹ&#x192;culty in using ordinary buses and trains. Minibuses, social car schemes and group hire minibuses. www.A2binfo.net

Age UK The name for the now combined Age Concern and Help the Aged. National advice line: Tel: 0800 169 6565 www.ageuk.org.uk

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

National useful contacts continued Association of Charity Oﬃcers The national umbrella body for benevolent charities who provide aid and advice to individuals in need. Tel: 0170 765 1777 www.aco.uk.net

Mencap The voice of learning disability with more than 500 aﬃliated groups. Tel: 0207 454 0454 www.mencap.org.uk

Carers Direct Free, conﬁdential information and advice for carers. Tel: 0808 802 0202 Email: carersdirect@nhschoices.nhs.uk. www.nhs.uk/carersdirect

National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 www.napa-activities.co.uk

Carers UK The voice of carers and the only carer-led organisation working for all carers. Tel: 0808 808 7777 www.carersuk.org

NHS Choices NHS Choices is the online front door to the NHS and is the country s biggest health website and gives information about your health choices. www.nhs.uk

Counsel and Care Advice and help for older people. National advice line: Tel: 0845 300 7585 www.counselandcare.org.uk

NHS Direct For health advice and reassurance by telephone, 24 hours a day, 365 days a year. Tel: 0845 46 47

Elderly Accommodation Counsel Aims to help older people make informed choices about meeting their housing and care needs. Tel: 0207 820 1343 www.housingcare.org

Pension, Disability and Carers Service, The Provides information about pensions and pensioner beneﬁts, whether you are planning for the future, are about to retire or have already retired. Tel: 0845 606 0265 www.thepensionservice.gov.uk

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, ﬁnance and rights for older people. Care Advice Line: 0800 389 2077 Finance Advice Line: 0800 310 2011 www.ﬁrststopadvice.org.uk Friends of the Elderly A charity supporting older people with a range of practical needs. Tel: 0207 730 8263 www.fote.org.uk IndependentAge A national charity that champions independence for older people. Aims to help older people on low incomes to live with dignity and independence. Tel: 0207 605 4200 www.independentage.org.uk

Princess Royal Trust for Carers, The (now combined with Crossroads Care and called Carers Trust) The largest provider of comprehensive carers support services in the UK. Unit 14, Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD Tel: 0844 800 4361 Email: info@carers.org www.carers.org United Kingdom Home Care Association Ltd (UKHCA) The professional Association of home care providers from the independent, voluntary, not-forproﬁt and statutory sectors. Helpline: 0208 661 8188 www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

North West Surrey care homes

North West Surrey

Windsor Great Park, Virginia Water

North West Surrey care homes ABBEY HOUSE Heortnesse, Chertsey Meads, Chertsey KT16 8LN OP D Tel: 01932 568275 AMIS AVENUE, 55 New Haw KT15 3ET Tel: 01932 350929

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BADGERS WOOD Slade Road, Badgerswood, Ottershaw KT16 0JN LDA Tel: 0300 200 1005 BAROSSA ROAD, 25 (ROYAL MENCAP SOCIETY) Camberley GU15 4JE LDA Tel: 01276 66047 BEAUFORT HOUSE Chobham Road, Knaphill, Woking GU21 2TD OP D PD LDA MH SI YA AD Tel: 01483 475536 BEECH TREES 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911

LDA

BIRCHLANDS Barley Mow Road, EngleďŹ eld Green TW20 0NP OP D Tel: 01784 435153 BROCKHURST ELDERLY RESOURCE CENTRE Brox Road, Ottershaw KT16 0HQ Tel: 0300 200 1005

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CAMBERLEY COTTAGE 1 Coolarne Rise, Camberley GU15 1NA PD LDA SI YA Tel: 01276 686898 CAMBRIDGE HOUSE 141 Gordon Avenue, Camberley GU15 2NR OP D MH Tel: 01276 691035 CHERRYDALE SpringďŹ eld Road, Camberley GU15 1AE Tel: 01276 682585

CHESTNUTS, THE 42 - 44 Chertsey Road, West ByďŹ&#x201A;eet KT14 7AN OP D PD LDA MH SI YA AD Tel: 01932 336200 Advert page 63 CHURCH FARM BUNGALOW Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082

PD LDA

COMBE HOUSE Castle Road, Horsell, Woking GU21 4ET Tel: 01483 755997 DEHNLEA ROSE 434 Stroude Road, Lambly Hill, Virginia Water GU25 4BF Tel: 01344 843221

LDA

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ELMBANK RESIDENTIAL CARE HOME 27 Woodham Road, Woking GU21 4EN Tel: 01483 765984

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ELMFIELD HOUSE Church Lane, Bisley, Woking GU24 9ED OP D PD MH SI Tel: 01483 489522 GABLES CARE HOME Pembroke Road, Woking GU22 7DY OP PD LDA MH Tel: 01483 828792 GLEBE COTTAGE Sandhills Lane, Virginia Water GU25 4DS Tel: 01344 844144

LDA

GRANGE, THE & WALTON COTTAGE 26-28 St John s Road, Woking GU21 7SA Tel: 01483 730670

LDA

GREEN LANE CARE HOME 122 Green Lane, Addlestone KT15 2TE Tel: 01932 857485

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+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

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01372 739933

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01276 20723

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Broadwater Lodge 01483 414186 Jubilee House

01483 420400

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020 86461551

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Care UK has nursing and residential homes throughout the UK. For more information visit:

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North West Surrey care homes continued GREYS RESIDENTIAL HOME Hook Heath Road, Woking GU22 0JQ Tel: 01483 771523 Advert page 63

KINGSLEIGH KingďŹ eld Road, Woking GU22 9EQ OP Tel: 01483 740750 Advert page 61 OP D PD LDA MH

GUILDFORD ROAD, 330 (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD LDA Tel: 01483 489208 GUILDFORD ROAD, 330A (CARE UK COMMUNITY PARTNERSHIPS LIMITED) Bisley, Woking GU24 9AD LDA Tel: 01483 799261 HAVEN HOUSE RESIDENTIAL CARE HOME Knaphill GU21 2TH Tel: 01483 489197 HEATHSIDE Coley Avenue, Woking GU22 7BT Tel: 01483 765046

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HIGH STREET, 31 (QUEST HAVEN LIMITED) Horsell Village, Woking GU21 4UR LDA MH Tel: 01483 757995 HILL VIEW CARE HOME 5 Essex Close, Frimley, Camberley GU16 9FH OP D LDA MH SI YA Tel: 01252 838199 HILLSIDE RESOURCE CENTRE Portesbery Road, Camberley GU15 3SZ Tel: 0300 200 1005 HORSELL LODGE Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 760706 Advert page 63 HOWARDS RESIDENTIAL HOME 24 Rowtown, Addlestone KT15 1EY Tel: 01932 856665

LDA

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MOOR HOUSE 13/14 Horsell Moor, Woking GU21 4NH Tel: 01483 740108

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PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL Tel: 0300 200 1005

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PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME StaďŹ&#x20AC;ord Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 43

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RANCH, THE Well Path, Well Lane, Horsell, Woking GU21 4PJ LDA MH Tel: 01483 855952 RED HOUSES 563-565 Stroude Road, Virginia Water GU25 4BQ LDA Tel: 01344 845240 RIDGEWOOD DRIVE, 1 (DIMENSIONS) Frimley GU16 9QF Tel: 01276 62668 ROSEMERE BrookďŹ eld Close, Ottershaw KT16 0JL Tel: 01932 872361

LDA

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SANDALWOOD 81 Almners Road, Lyne KT16 0BH Tel: 01932 568623

LDA

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INGLEWOOD HOUSE 56 Middle Gordon Road, Camberley GU15 2HT LDA Tel: 01276 64776 JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE Tel: 01252 540113

LYNDHURST RESIDENTIAL HOME 67 ByďŹ&#x201A;eet Road, New Haw, Addlestone KT15 3JZ OP D PD MH Tel: 01932 842730

LDA

JUTLAND PLACE, 9/10 (ROYAL MENCAP SOCIETY) Egham TW20 8ET LDA Tel: 01784 436647

St Augustineâ&#x20AC;&#x2122;s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus

â&#x20AC;˘ 52 single rooms, fully furnished â&#x20AC;˘ Central heating â&#x20AC;˘ Call system â&#x20AC;˘ Visiting chiropodist & hairdresser â&#x20AC;˘ Activities, keep fit & craft â&#x20AC;˘ Large beautiful gardens â&#x20AC;˘ Lifts Full freedom of worship is encouraged and mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR

Telephone: (01932) 842254 Email: manager@hsc-uk.org

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+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

HORSELL LODGE

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Woking, Surrey GU21 4JA Horsell Lodge is a substantial Victorian/Edwardian property located in the delightful village of Horsell, minutes to the north of Woking in Surrey. This grand home provides residential care of distinction for elderly ladies and gentlemen.

Freephone 0808 166 1354

www.caringhomes.org

THE CHESTNUTS Residential Care and Support for Adults with: • Learning Disabilities • Epilepsy • Physical Disabilities • Complex Communication Needs • Autism • Cerebral Palsy • Sensory Impairments • Rett Syndrome

42 – 44 Chertsey Road, Byﬂeet, Surrey, KT14 7AN Tel: 01932 336200 Email: manager.chestnuts@downingcare.co.uk Website: www.downingcare.co.uk

Looking

for care or support?

www.greysresidential.co.uk $V D IDPLO\ ZH DFFHSW \RXU ZLVKHV WR OLYH OLIH DV \RX ZDQW WR We have no rules or regulations and we respect your lifestyle. If you feel that you would like to join us at Greys and share our excellent menu, warmth and hospitality, companionship and feel secure of your future health and happiness, then call us at once. Mr and Mrs Kennedy or Mrs McLeod will be pleased to take your call and will look forward to meeting you and your family.

Write to: Hook Heath Road, Woking, Surrey, GU22 0JQ

Call: 01483 771523

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

KINGSCLEAR

Camberley, Surrey GU15 2LN Combining a beautiful Edwardian house of distinction and purpose-built modern elements, Kingsclear offers residential and nursing care of the highest standard. The house is situated in landscaped gardens and grounds.

Freephone 0808 166 1339

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www.caringhomes.org

Visit www.carechoices.co.uk for further assistance with your search for care

North West Surrey care homes continued SHEERWATER HOUSE Sheerwater Road, Woodham, Addlestone KT15 3QL OP D Tel: 01932 349959

TALL TREES Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446

LDA

SNOWDON CARE HOME 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936

UPALONG RESIDENTIAL HOME 16 Castle Road, Camberley GU15 2DS Tel: 01276 31356

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ST AUGUSTINE S HOME Simplemarsh Road, Addlestone KT15 1QR Tel: 01932 842254 Advert page 62 STIPERSTONES Clappers Lane, Chobham GU24 8DD Tel: 01276 858440

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WESTLANDS West Hill Road, Woking GU22 7UL OP D PD LDA MH SI YA AD Tel: 01483 761067

LDA

WHITEBOURNE Burleigh Road, Frimley GU16 7EP Tel: 01276 20723 Advert page 61

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STOKEFIELD CARE HOME The Mount, St Johns Hill Road, Woking GU21 1RG OP PD YA Tel: 01483 761779

WOKING HOMES Oriental Road, Woking GU22 7BE Tel: 01483 763558

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SUNRISE OF VIRGINIA WATER Christchurch Road, Virginia Water GU25 4BE Tel: 01344 988317 Advert page 85

WOODBANK Holly Bank Road, Hook Heath, Woking GU22 0JP OP Tel: 01483 773684

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North West Surrey care homes with nursing ABBEY CHASE NURSING HOME Bridge Road, Chertsey KT16 8JW Tel: 01932 568090 Advert below ADDLESTONE LODGE Ongar Hill, Addlestone KT15 1BS Tel: 01932 846268

AVENS COURT NURSING HOME Broomcroft Drive, Pyford, Woking GU22 8NS OP D PD MH SI Tel: 01932 346237

ABBEY CHASE

RESIDENTIAL & NURSING HOME â&#x2014;&#x2020; Beautiful Edwardian building Set in 10 acres of landscaped garden â&#x2014;&#x2020; Riverside walks â&#x2014;&#x2020; Long and short stay patients â&#x2014;&#x2020; 24 hour nursing care â&#x2014;&#x2020; Few minutes from M25 â&#x2014;&#x2020; 3 star rated (excellent) â&#x2014;&#x2020; Investors In People (Gold Award 2012)

BAGSHOT PARK CARE CENTRE 28-32 London Road, Bagshot GU19 5HN OP PD LDA MH SI YA AD Tel: 01276 450800 Advert Inside Front Cover BEAUMONT LODGE NURSING HOME 19-21 Heatherley Road, Camberley GU15 3LX OP D SI Tel: 01276 23758 BERNARD SUNLEY NURSING & DEMENTIA CARE HOME, THE College Road, Maybury, Woking GU22 8BT Tel: 01483 764300

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BROCKHURST ELDERLY RESOURCE CENTRE Brox Road, Ottershaw KT16 0HQ Tel: 0300 200 1005

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CEDAR LODGE NURSING HOME St Catherine s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 837019 Advert page 73

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â&#x2014;&#x2020;

For colour brochure ring (01932) 568090 Abbey Chase, Bridge Road, Chertsey, Surrey KT16 8JW www.abbeychase.co.uk

COLLINGWOOD GRANGE CARE CENTRE Portsmouth Road, Camberley GU15 1LD Tel: 01276 670700

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+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Holly Lodge Nursing Home in Frimley Green, Camberley, Surrey Holly Lodge is registered with the Care Quality Commission as a care home that provides nursing care for elderly people with dementia. Surrounded by woodland and set in its own beautifully landscaped grounds, Holly Lodge offers high standards of care, comfort, security and support with friendly, specially trained, professional staff. Give us a call 01252 833 080 or send us an email: hollylodge@forestcare.co.uk

KETTLEWELL HOUSE Nursing Home & Care Suites Relationship Centred Care ™

www.forestcare.co.uk

Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX Tel: 01483 221900 Email: enquiries@kettlewellhouse.co.uk

At Kettlewell House, we aim to provide a warm and friendly home for life for people with dementia, where relationships are at the heart of everything we do. Family owned by Ernie and Dr Karen Graham (a practising GP) • Choice of Registered Nursing Home room or Care Suite People with dementia can live either in a specialist nursing home room or as a tenant or owner in a larger “care suite”. • Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere, and have specialist dementia care training.

• Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation. • Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit. Website: www.kettlewellhouse.co.uk Phone: 01483 221900 Fax: 01483 221940 Email: enquiries@kettlewellhouse.co.uk

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

MOORLANDS

Lightwater, Surrey GU18 5US Located on the edge of the vibrant village of Lightwater, Moorlands provides residential and nursing care in a bright and homely environment. The home’s semi-rural location offers a tranquil setting within easy reach of the village’s many amenities.

Freephone 0808 166 1351

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www.caringhomes.org

Visit www.carechoices.co.uk for further assistance with your search for care

THE GRANGE RETIREMENT HOME CARE HOME FOR NURSING & DEMENTIA

At The Grange we cater for elderly people with varying levels of dependency who are looked after by our dedicated and friendly team of staff. We feel it is important to provide a service which promotes security, independence and a family atmosphere. Residents have their own en-suite bed-sitting room where they may have small items of their own furniture if they wish and where they can receive visits from family and friends. Established since 1965 â&#x20AC;˘ Experienced & Qualified Staff â&#x20AC;˘ Rated excellent by CQC â&#x20AC;˘ 2 Passenger Lifts â&#x20AC;˘ 62 Full En-Suite Rooms â&#x20AC;˘ Landscaped Gardens Ruxbury Road, Chertsey, Surrey KT16 9EP Tel: 01932 562361 Email: info@thegrangechertsey.co.uk Website: www.thegrangechertsey.co.uk

North West Surrey care homes with nursing continued CORRINA LODGE 79 The Avenue, Camberley GU15 3NQ Tel: 01276 862830 Advert page 95

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KINGSCLEAR NURSING AND RESIDENTIAL HOME Park Road, Camberley GU15 2LN OP Tel: 01276 212111 Advert page 63

COXHILL MANOR NURSING AND RESIDENTIAL HOME Station Road, Chobham, Woking GU24 8AU OP D Tel: 01276 858926 Advert page 67

MERLEWOOD Hollow Lane, Callow Hill, Virginia Water GU25 4LR OP Tel: 01344 845314

CRANN MOR NURSING HOME 151 Old Woking Road, Woking GU22 8PD Tel: 01932 344090

MOORLANDS NURSING HOME Macdonald Road, Lightwater GU18 5US Tel: 01276 473140 Advert page 65

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FERMOYLE HOUSE NURSING HOME 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 849023 GRANGE, THE High Street, Old Woking GU22 8LB Tel: 01483 757572

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GRANGE RETIREMENT HOME, THE Ruxbury Road, St Anne s Hill, Chertsey KT16 9EP OP D PD SI Tel: 01932 562361 Advert above GRANGE ROAD, 22 New Haw, Addlestone KT15 3RQ Tel: 01932 344940 HOLLY LODGE NURSING HOME St Catherine s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 833080 Advert page 65

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OAKCROFT HOUSE NURSING HOME Oakcroft Road, West ByďŹ&#x201A;eet KT14 6JG Tel: 01932 352766

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PALMER CRESCENT 1 Palmer Crescent, Ottershaw KT16 0HE Tel: 01932 874478

LDA

PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME StaďŹ&#x20AC;ord Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 43

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RODWELL FARM NURSING HOME Brox Lane, Row Town, Addlestone KT15 1HH Tel: 01932 853371 Advert pages 47 & 67 OP D PD YA SUNRISE OF BAGSHOT 14-16 London Road, Bagshot GU19 5HN Tel: 01276 818077 Advert page 85

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KETTLEWELL HOUSE NURSING HOME Kettlewell Hill, Chobham Road, Woking GU21 4HX Tel: 01483 221900 Advert page 65 OP D PD MH SI YA AD

SUNRISE OF VIRGINIA WATER Christchurch Road, Virginia Water GU25 4BE Tel: 01344 988317 Advert page 85

OP D

KINGS LODGE CARE CENTRE The Pavillions, ByďŹ&#x201A;eet, West ByďŹ&#x201A;eet KT14 7BQ Tel: 01932 358700 Advert Inside Front Cover OP D SI

THROWLEIGH LODGE Ridgeway, Horsell, Woking GU21 4QR OP D PD LDA MH SI YA Tel: 01483 769228

OP D MH

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RODWELL FARM

Brox Lane, Row Town, Addlestone, Surrey KT15 1HH Tel: 01932 853371 Email: enquiries@rodwellfarm.co.uk

Nursing Home Relationship Centred Care ™

At Rodwell Farm, we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do. Family owned by Ernie and Dr Karen Graham (a practising GP) • Separate social groups for physical frailty & dementia The home has a special unit for younger people with physical disability and it has two social groups for older people - one for physical frailty and the other for dementia.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit.

Website: www.rodwellfarm.co.uk Phone: 01932 853371 Fax: 01932 827371 Email: enquiries@rodwellfarm.co.uk

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

COXHILL MANOR Chobham, Surrey GU24 8AU

Coxhill Manor is a characterful country house beneﬁtting from a peaceful and secluded location on the outskirts of Chobham. This ﬁne Victorian home has been sympathetically converted to provide residential, nursing and dementia care. Recent additions include a number of delightful garden rooms, affording wonderful views over the grounds.

Freephone 0808 166 1332

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www.caringhomes.org

Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey Hampton Court Palace & Gardens

North East Surrey care homes ALBERT RESIDENTIAL HOME 40 The Warren, Worcester Park KT4 7DL Tel: 0208 337 2265

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COTTAGE, THE 66 Rushett Close, Thames Ditton KT7 0UT Tel: 0208 224 3254

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APPLEBY HOUSE Longmead Road, Epsom KT19 9RX Tel: 01372 739933 Advert page 61 OP D PD LDA MH

COVEHAM Anyards Road, Cobham KT11 2LJ Tel: 0300 200 1005

BANSTEAD ROAD, 17 (LEARNING DISABILITY CARE HOME) Ewell KT17 3EZ Tel: 0208 716 6144

DOWNHAM COTTAGE 111 Longdown Lane South, Epsom KT17 4JL OP LDA Tel: 01372 206230 LDA YA

BEECH LODGE 95 Thorkhill Road, Thames Ditton KT7 0UW LDA MH YA Tel: 0208 398 5584 BERRYSCROFT ROAD, 29 (BRAND HOMES LIMITED) Staines, Middlesex TW18 1ND LDA Tel: 01784 459404 BERRYSCROFT ROAD, 55 (BRAND HOMES LIMITED) Staines, Middlessex TW18 1ND LDA Tel: 01784 459404 BURGH HEATH LODGE 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025

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CEDARS CARE HOME, THE 16 Fordbridge Road, Ashford, Middlesex TW15 2SG OP D Tel: 01784 242356 COPPERFIELD HOUSE 13 Worple Road, Epsom KT18 5EP Tel: 01372 726725

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COSSINS CARE HOME 1 Downside Road, Downside, Cobham KT11 3LZ OP Tel: 01932 862038 Advert page 69

LDA

ECHELFORDE College Way, Ashford, Middlesex TW15 2XG Tel: 01784 255225 Advert page 61 OP D PD LDA MH ELDERS, THE (GOLDEN HOURS FELLOWSHIP LTD) Epsom Road, Ewell KT17 1JT OP D Tel: 0208 393 9757 EPSOM LODGE 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722

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FIRLAWN 402 Chessington Road, Epsom KT19 9EG OP D LDA YA Tel: 0208 786 0514 FORDBRIDGE ROAD, 50 (DIMENSIONS) Ashford, Middlesex TW15 2SP Tel: 01784 421223 GIBRALTAR CRESCENT, 36A (RNID ACTION ON HEARING LOSS) Epsom KT19 9BT Tel: 0208 393 0865

LDA

PD LDA SI YA

GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines, Middlesex TW18 1SB OP D Tel: 01784 451643

Advertisers are highlighted

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

COSSINS CARE HOME 1 Downside Road, Downside, Cobham, Surrey KT11 3LZ T: 01932 862038 E: cossins.house@fshc.co.uk KINGSTON CARE HOME Jemmett Close, Coombe Road, Kingston Upon Thames KT2 7AJ T: 0208 547 0498 E: kingston@fshc.co.uk EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton, Surrey KT7 0BL T: 0208 3983300 E: emberbrook@fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers Our homes are unique, we're proud to offer high standards of service and care, including residential and nursing care services for both long stay and short stay respite service users. Contact our home directly, or visit www.fshc.co.uk

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

GALSWORTHY HOUSE

Features:

Kingston-upon-Thames, Surrey KT2 7LX

Located in a prime position on Kingston Hill and enjoying wonderful views over Richmond Park, the largest Royal Park in London, Galsworthy House is rightly considered one of the jewels in the Caring Homes crown. The building has been sympathetically converted to provide the highest standard of residential and nursing care.

Freephone 0808 155 2440

Grace Lodge Residential Care Home for Elderly people • Family run since 1989 • Long term & respite care • Providing care in a homely environment 4 Manor Road South, Hinchley Wood, Esher, Surrey KT10 0QL Tel: 020 8398 1437

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www.caringhomes.org

Looking

for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey care homes continued GLENDALE Ambleside Avenue, Walton-on-Thames KT12 3LW OP D Tel: 01932 251980

LANGDOWN HOUSE 1-4 Yeend Close, West Molesey KT8 2NY Tel: 0300 200 1005

GLOUCESTER CRESCENT, 65 (DIMENSIONS) Staines, Middlesex TW18 1PN Tel: 01784 421407

LIMES RESIDENTIAL CARE HOME, THE 11a Station Crescent, Ashford, Middlesex TW15 3JJ OP D Tel: 01784 240114

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GRACE LODGE 4 Manor Road South, Hinchley Wood, Esher KT10 0QL OP Tel: 0208 398 1437 Advert page 69

LINDEN HOUSE 9 College Road, Epsom KT17 4HF Tel: 01372 721447

OP D

GREENS, THE 388 Chessington Road, West Ewell, Epsom KT19 9EG OP LDA Tel: 0208 393 2450

LINWOOD 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0208 335 6800

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GREENWAYS 3 Grove Road, Epsom KT17 4DE Tel: 01372 727323

LDA

LONGDOWN ROAD, 9 (CARE MANAGEMENT GROUP) Epsom KT17 3PT LDA Tel: 01372 748153

OP D

MALMESBURY HOUSE 18 Beauchamp Road, East Molesey KT8 0PA OP D PD MH SI Tel: 0208 783 0444

HEATHCOTE ROAD, 17 (CARE MANAGEMENT GROUP) Epsom KT18 5DX LDA Tel: 01372 744150

MANOR GREEN ROAD, 62 (CARE MANAGEMENT GROUP) Epsom KT19 8RN LDA Tel: 01372 726131

HERSHAM ROAD, 267 (THE REGARD PARTNERSHIP LIMITED) Walton-on-Thames KT12 5PZ Tel: 01932 226125

MAYFIELD HOUSE RESIDENTIAL HOME 29 MayďŹ eld Road, Hersham, Walton-on-Thames KT12 5PL Tel: 01932 229390

HEATH LODGE CARE HOME St Georges Avenue, Weybridge KT13 0DA Tel: 01932 854680

HILLBROW RESIDENTIAL HOME 18 Mill Road, Epsom KT17 4AR Tel: 01372 720633

PD LDA

OP D MH

MEADOWSIDE Knowle Park Avenue, Staines, Middlesex TW18 1AN OP D Tel: 01784 455097

HILLCROFT St Ebba s, Hook Road, Epsom KT19 8QJ OP PD LDA MH SI YA Tel: 01372 203021

MOOR HOUSE RESIDENTIAL CARE HOME Vicarage Road, Staines, Middlesex TW18 4YG Tel: 01784 453749

HOMELEA 68 Worple Road, Epsom KT18 7AG Tel: 01372 740730

NORTHCROFT ROAD, 24 West Ewell, Epsom KT19 9TA Tel: 0208 394 2119

HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines, Middlesex TW19 7DD Tel: 01784 254322

OP D

LDA

OP D SI

LDA

OAK HOUSE CARE HOME Oak House, 19 Queens Road, Weybridge KT13 9UE OP Tel: 01932 849844

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+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

North East Surrey care homes continued OAKLAWN 400 Chessington Road, Epsom KT19 9EG Tel: 0208 394 1471

OP LDA

ST ANTHONY S CARE HOME 7a Roseberry Road, Langley Vale, Epsom Downs, D LDA Epsom KT18 6AF Tel: 01372 278542

OAKLEY HOUSE Hampton Court Way, Thames Ditton KT7 0LP PD LDA MH YA Tel: 0203 3427307

SUNDIAL HOUSE Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620

PINES, THE (WEYBRIDGE) 6 Windsor Walk, Weybridge KT13 9AP OP D PD LDA SI YA Tel: 01932 842954

SUNRISE OF ESHER 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 887944 Advert page 85

RODNEY HOUSE Rodney Road, Walton-on-Thames KT12 3LE Tel: 0300 200 1005

SWALLOWFIELDS CARE CENTRE 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903

LDA

LDA MH

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PD LDA MH

ROWLAND HOUSE CARE HOME 1a Lime Tree Avenue, Thames Ditton KT7 0NY PD YA Tel: 0208 972 9143

THAMES SIDE Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850

ROYAL CAMBRIDGE HOME 82 - 84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788

OP D

TILTWOOD Hogshill Lane, Cobham KT11 2AQ Tel: 01932 866498 Advert page 61 OP D PD LDA MH

LDA YA

WHITE LODGE 3 Stanwell New Road, Staines, Middlesex TW18 4HY PD LDA YA Tel: 01784 461717

OP D

WILLOWMEAD RESIDENTIAL HOME LTD 1 Willowmead, Summer Road, East Molesey KT8 9LR OP Tel: 0208 398 8664

SAPLING 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041 SHERWOOD HOUSE Severn Drive, Walton-on-Thames KT12 3BH Tel: 0203 328 0251 SHIELING, THE St. Ebba s, Hook Road, Epsom KT19 8QJ Tel: 01372 203014

OP D

LDA SI YA

North East Surrey care homes with nursing ACACIA LODGE Rookery Road, Staines, Middlesex TW18 1BT Tel: 01784 452855 Advert page 73 ARBROOK HOUSE NURSING HOME 36 Copsem Lane, Esher KT10 9HE Tel: 01372 468246/7 ASHFORD HOUSE Long Lane, Stanwell, Middlesex TW19 7AZ Tel: 01784 425810

ASHTON LODGE NURSING HOME Spelthorne Grove, Sunbury-On-Thames TW16 7DA OP Tel: 01932 761761

BRADBURY CENTRE 68 Manygate Lane, Shepperton, Middlesex TW17 9EE OP D PD SI Tel: 01932 226698

OP D

CHURCH VIEW CARE HOME Falcon Drive, Stanwell, Middlesex TW19 7EU OP D MH Tel: 01784 248610 Advert page 73

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Visit www.carechoices.co.uk for further assistance with your search for care

North East Surrey care homes with nursing continued CLARE HOUSE NURSING HOME 36 Hersham Road, Walton-On-Thames KT12 1JJ OP PD Tel: 01932 224881

SUNRISE OF WEYBRIDGE Ellesmere Road, Weybridge KT13 0HY Tel: 01932 807242 Advert page 85

EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton KT7 0BL Tel: 0208 398 3300 Advert page 69 OP D PD MH YA

SUTTON LODGE NURSING HOME 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 222184

OP PD

EPSOM BEAUMONT CARE HOME 20-22 Church Street, Epsom KT17 4QB Tel: 01372 541401 Advert page 95

UPPER HALLIFORD NURSING HOME Charlton Lane, Upper Halliford Village, Near Shepperton, Middlesex TW17 8QN Tel: 01932 732600

OP D

ETHEL BAILEY CLOSE AND OAKGLADE Epsom KT19 8NQ Tel: 01883 383838

OP LDA YA

FAIRMEAD Worple Road, Staines, Middlesex TW18 1ED LDA YA Tel: 01883 383838 GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines, Middlesex TW18 1SB OP D Tel: 01784 451643 HENDFORD NURSING HOME Howell Hill Grove, East Ewell, Epsom KT17 3ER OP D MH Tel: 0208 393 7891 Advert page 73 LEIGHTON HOUSE 59 Burgh Heath Road, Epsom KT17 4NB OP D PD MH SI Tel: 01372 720908 NORFOLK HOUSE 39 Portmore Park Road, Weybridge KT13 8HQ OP D PD LDA MH YA Tel: 01932 820300

OP D

WESLEY LODGE 2 Waverley Close, West Molesey KT8 2NP OP PD LDA Tel: 0208 941 8826 WHITE GATES PRIVATE NURSING HOME Condor Road, Laleham, Middlesex TW18 1UG Tel: 01784 441287 Advert Inside Front Cover OP PD WHITELEY VILLAGE CARE CENTRE North Avenue, Whiteley Village, Walton-On-Thames KT12 4EJ Tel: 01932 857821 Advert page 73 WINGHAM COURT CARE CENTRE Oaken Lane, Claygate KT10 0RQ Tel: 01372 464612

OP PD YA

WOODLANDS NURSING HOME 38 Smithiam Bottom Lane, Purley CR8 3DA Tel: 0208 645 9339

OP D

PRIORY COURT CARE HOME Old Schools Lane, Ewell Village, Epsom KT17 1TJ OP D PD Tel: 0208 393 0137 SPRINGFIELD HOUSE 6 Stoke Road, Cobham KT11 3AS Tel: 01932 862580 ST. GEORGE S NURSING HOME 5 Byï¬&#x201A;eet Road, Cobham KT11 1DS Tel: 01932 868111/7

OP D

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SUNBURY NURSING HOMES Thames Street, Sunbury-On-Thames TW16 6AJ OP D Tel: 01932 785414 CQC service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism user bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Church View Care Home

A home away from home in the peaceful village of Stanwell. A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia. • Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualiﬁed Staff

Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: info@churchviewcarehome.co.uk Web: www.churchviewcarehome.co.uk

HENDFORD NURSING HOME Specialising in dementia

Hendford is a luxurious, tastefully decorated, large detached house situated in a private road within easy walking distance of East Ewell Station. • Specialist designed wing for older people with dementia • 15 single rooms with en-suite facilities • Large, specially designed garden and patio area

• 5 single rooms with en suite facilities specially decorated for rehabilitation of those residents with early onset of Alzheimer’s or dementia • Two separate lounges with TV in each

Tel: 020 8393 7891 Fax: 020 8393 2886 Email: hendford@aol.com Howell Hill Grove, East Ewell, Epsom, Surrey KT17 3ER

Acacia

Looking

Lodge

for care or support?

Please contact the Manager on 01784 452855 or email enquiries@acacia-lodge.co.uk to arrange a visit.

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

Advice for older people

tŚŝƚĞůĞǇ sŝůůĂŐĞ ĂƌĞ ĞŶƚƌĞ dŚĞ h<͛Ɛ ŽƌŝŐŝŶĂů ƌĞƟ ƌĞŵĞŶƚ ǀŝůůĂŐĞ͘ EĞƐƚůĞĚ ŝŶ ϮϮϱ ĂĐƌĞƐ ŽĨ ďĞĂƵƟ ĨƵů ĂŶĚ ƚƌĂŶƋƵŝů ^ƵƌƌĞǇ ǁŽŽĚůĂŶĚ͘ ZĞŐ͘ Ś͘ ϭϭϬϯϬϱϲ

Acacia Lodge is set in a quiet residential area in the town of Staines, in Surrey. The Home is committed to providing quality nursing care in a pleasant, safe and homely atmosphere.

tŚŝƚĞůĞǇ ,ŽƵƐĞ DĞĞƟ ŶŐ ƚŚĞ ŶĞĞĚƐ ŽĨ ŝŶĚŝǀŝĚƵĂůƐ ƌĞƋƵŝƌŝŶŐ ŶƵƌƐŝŶŐ͕ ƉĂůůŝĂƟ ǀĞ͕ ƌĞƐƉŝƚĞ Žƌ ĞŶĚ ŽĨ ůŝĨĞ ĐĂƌĞ ŝŶ Ă ƐĂĨĞ ĂŶĚ ƉĞĂĐĞĨƵů ĞŶǀŝƌŽŶŵĞŶƚ͘

/ŶŐƌĂŵ ,ŽƵƐĞ tĞůů ĂƉƉŽŝŶƚĞĚ ƌŽŽŵƐ ǁŝƚŚ ĞŶͲƐƵŝƚĞ ĨĂĐŝůŝƟ ĞƐ͕ ĨŽƌ ƐĞůĨͲĨƵŶĚŝŶŐ ƌĞƐŝĚĞŶƚƐ͘ KƵƌ ĨƌŝĞŶĚůǇ ĂŶĚ ĐĂƌŝŶŐ ĐŽŵŵƵŶŝƚǇ ŐƵĂƌĂŶƚĞĞƐ ƐĞĐƵƌŝƚǇ ĂŶĚ ƉĞĂĐĞ ŽĨ ŵŝŶĚ͘

ϬϭϵϯϮ ϴϱϳϴϮϭ ǁǁǁ͘ǁŚŝƚĞůĞǇǀŝůůĂŐĞ͘ŽƌŐ͘ƵŬ

Cedar Lodge Nursing Home in Frimley Green, Camberley, Surrey Cedar Lodge is registered with the Care Quality Commission as a care home providing nursing care for older people. Set in beautiful surroundings, Cedar Lodge is an attractive purposebuilt home where the peace and quiet of the location blends perfectly with the convenience of nearby amenities. Give us a call 01252 837 019 or send us an email: cedarlodge@forestcare.co.uk

www.forestcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey Guildford Castle gardens

South West Surrey care homes ABBEYWOOD Wharf Road, Ash Vale GU12 5AX Tel: 01252 317132 ABBOTSWOOD, 33 (THE FOUR SEASONS TRUST LIMITED) Guildford GU1 1UZ Tel: 01483 440352 AEOLIAN HOUSE Horsham Road, Cranleigh GU6 8DZ Tel: 01483 276561 ALBURY CARE HOMES LIMITED 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847 ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378 ASH STREET, 149 (DIMENSIONS) Ash, Aldershot, Hampshire GU12 6LT Tel: 01252 330529 ASH STREET, 4A (DIMENSIONS) Ash, Aldershot, Hampshire GU12 6LT Tel: 01252 350582 ASHBOURNE COURT CARE HOME Ashbourne Close, Ash, Aldershot, Hampshire GU12 6AG Tel: 01252 326769

OP D

BARDSLEY DRIVE, 63/65 Farnham GU9 8UQ Tel: 01252 727148

LDA

BEECHWOOD High Pitfold, Hindhead GU26 6BN Tel: 01428 608124 LDA YA

LDA

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OP D

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OP D PD SI

ASHLEY HOUSE Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN OP D PD Tel: 01483 561406

LDA SI YA

BELL S PIECE - CARE HOME LEARNING DISABILITIES Hale Road, Farnham GU9 9RL LDA YA Tel: 01252 715138 BRIDGE HOUSE CARE HOME Farnham Road, Elstead GU8 6DB Tel: 01252 703035

BROADWATER LODGE Summers Road, Farncombe, Godalming GU7 3BF Tel: 01483 414186 Advert page 61 OP D PD LDA MH BUNGALOW, THE Beech Lane, Normandy GU3 2JH Tel: 01483 810115 CEDARS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609374

LDA

PD LDA YA

CHASE HOUSE REST HOME Hindhead Road, Hindhead GU26 6AY Tel: 01428 604468

CHERRY TREE HOUSE 29 St Johns Road, Farnham GU9 8NU Tel: 01252 734417

OP D

COBGATES RESOURCE CENTRE Falkner Road, Farnham GU9 7HG Tel: 0300 200 1005

OP D MH

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Pilgrim Wood Residential Home

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Tel: 01483 573111

2IIHULQJ D VHOHFWLRQ RI VSDFLRXV VXLWHV DQG VWXGLR DSDUWPHQWV DOO ZLWKLQ D VHFXUH FDUH VHWWLQJ &RPH IRU D UHVW D KROLGD\ RU PDNH WKLV \RXU KRPH $VVLVWHG OLYLQJ DQG GD\ FDUH DOVR DYDLODEOH $OO HQTXLULHV FRQWDFW 0U 6WHSKHQ .HQQHG\ Write to: Felday Road, Holmbury St Mary, RH5 6NL

Call: 01306 730084

Pilgrim Wood is located in an elevated position overlooking the North Downs Way. We offer high standards of service and accommodation for the elderly.

Under the guidance of the manager, staff give 24 hour personal and social care E: pilgrimwood@goldenagehealthcare.co.uk aiming to provide peace and contentment www.pilgrimwood.co.uk in a relaxed homely atmosphere. Fax: 01483 563522

Sandy Lane, Guildford, Surrey GU3 1HF

Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey care homes continued DENECROFT RESIDENTIAL HOME (SEE ABILITY) Denecroft, 1 Denmark Road, Guildford GU1 4DA LDA SI YA Tel: 01483 301315

LODGE, THE Farnham GU9 9RE Tel: 01252 717021

DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7RB Tel: 01483 537181

LONGFIELD RESOURCE CENTRE Killicks Road, Cranleigh GU6 7BB Tel: 0300 200 1005

EASTLAKE Nightingale Road, Godalming GU7 3AG Tel: 01483 413520 FENTON LODGE Hazel Road, Ash Green, Aldershot, Hampshire GU12 6HP Tel: 01252 317211

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GRACE HOUSE RESIDENTIAL HOME 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB OP D Tel: 01252 726406 HAVEN HOUSE 44 Kings Road, Haslemere GU27 2QG OP D PD LDA MH SI YA AD Tel: 01428 661440 HOLLYHEAD 224 ShawďŹ eld Road, Ash, Aldershot, Hampshire GU12 6SQ Tel: 01252 336994

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KATHRYN S HOUSE 43-47 Farnham Road, Guildford GU2 4JN Tel: 01483 560070 Advert page 45 OP D PD MH SI LIMEGROVE St Martin s Close, East Horsley KT24 6SU Tel: 01483 280690 LITTLEFIELD GARDENS, 2 Ash, Hampshire GU12 6LN Tel: 01252 318968

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MALLOW CRESCENT, 25-30 Guildford GU4 7BU Tel: 01483 455879

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MAPLE COTTAGE 208 Send Road, Send, Woking GU23 7EN Tel: 01483 772168

FIRGROVE HILL, 29 (ROYAL MENCAP SOCIETY) Farnham GU9 8LN LDA Tel: 01252 721580 GABRIEL COTTAGE CARE HOME Blanchards Hill, Guildford GU4 7QP Tel: 01483 562128

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MEATH EPILEPSY TRUST Westbrook Road, Godalming GU7 2QH OP PD LDA MH YA Tel: 01483 415095 MIDDLEFIELD CLOSE, 1 (DIMENSIONS) Farnham GU9 8RS Tel: 01252 718479 OLD HALL, THE Send Marsh Road, Send, Woking GU23 7DJ Tel: 01483 211674 PILGRIM WOOD RESIDENTIAL HOME Sandy Lane, Guildford GU3 1HF Tel: 01483 573111 Advert page 75

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PINES, THE (HINDHEAD) Churt Road, Hindhead GU26 6NL OP D PD LDA MH SI YA AD Tel: 01428 601075 PRIMROSE HOUSE RESIDENTIAL HOME Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01483 232628

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Waverley Abbey Ruins

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South West Surrey care homes continued PYMHURST 11 Semaphore Road, Guildford GU1 3PS OP D PD LDA SI Tel: 01483 573318

STONEPIT CLOSE, 42-44 Godalming GU7 2LS Tel: 01179 748400

REDCOT RESIDENTIAL CARE HOME Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637

SURREY HEIGHTS Brook Road, Wormley, Godalming GU8 5UA OP D PD SI Tel: 01428 682734 Advert Inside Front Cover

RIDGWAY COURT 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921

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RIVERSWEY Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099 SHANDON White Lane, Ash Green, Aldershot, Hampshire GU12 6HN Tel: 01252 312801

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SHANNON COURT Portsmouth Road, Hindhead GU26 6DA Tel: 01428 604833 SHOTTERMILL HOUSE (PILGRIM HOMES) Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475

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SYDENHURST Mill Lane, Chiddingfold, Godalming GU8 4SJ OP D PD MH SI Tel: 01428 683124 VALE ROAD, 15A (UNITED RESPONSE) Ash, Aldershot, Hampshire GU12 5HH Tel: 01252 334880 WEY VALLEY HOUSE Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01252 712021

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WHITMORE VALE HOUSE Churt Road, Hindhead GU26 6NL OP D PD LDA MH SI YA AD Tel: 01428 604477

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WOODLARKS WORKSHOP TRUST Lodge Hill Road, Lower Bourne, Farnham GU10 3RB OP PD SI YA Tel: 01252 714041

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WYCHWOOD Headley Road, Hindhead GU26 6TN OP D PD MH YA Tel: 01428 607014

SPRINGKELL HOUSE CARE HOME Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 75

South West Surrey care homes with nursing ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378 ASHLEY PARK NURSING HOME The Street, West Clandon, Guildford GU4 7SU Tel: 01483 222296 ASHTON MANOR NURSING HOME Beales Lane, Farnham GU10 4PY Tel: 01252 722967 Advert page 75

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BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB OP D PD Tel: 01483 892055

BROWNSCOMBE HOUSE NURSING AND RESIDENTIAL HOME Hindhead Road, Haslemere GU27 3PL Tel: 01428 643528 Advert Inside Front Cover OP D SI CEDAR COURT CARE HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX OP D PD SI Tel: 01483 275191 CHESTNUT VIEW CARE HOME Lion Green, Haslemere GU27 1LD Tel: 01428 652622

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Visit www.carechoices.co.uk for further assistance with your search for care

South West Surrey care homes with nursing continued CLAREMONT COURT Harts Gardens, Guildford GU2 9QA Tel: 01483 324 088 Advert page 41

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MOORLANDS LODGE CARE HOME Portsmouth Road, Hindhead GU26 6TJ Tel: 01428 605396 Advert page 79

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CREST LODGE Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert Inside Front Cover OP MH YA AD

OLD RECTORY, THE The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195

DENE PLACE NURSING HOME Ripley Lane, West Horsley KT24 6JW Tel: 01483 282733

PUTTENHAM HILL HOUSE Puttenham, OďŹ&#x20AC; Hogs Back, Guildford GU3 1AH Tel: 01483 810628

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EASTBURY MANOR NURSING HOME The Street, Compton, Guildford GU3 1EE Tel: 01483 810346 GRANGE, THE 99 WestďŹ eld Road, Woking GU22 9AX Tel: 01483 751642 HATCH MILL Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 899000

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ROBERTSON NURSING HOME PriorsďŹ eld Road, Hurtmore, Godalming GU7 2RF OP D Tel: 01483 421033 Advert page 75

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SPRINGFIELD MANOR NURSING HOME Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 810177

HUNTINGTON HOUSE NURSING HOME Huntington House Drive, Hindhead GU26 6BG Tel: 01428 604600 HYDON HILL Clock Barn Lane, Godalming GU8 4BA Tel: 01483 860516

QUEEN ELIZABETH PARK 1-72 Hallows Close, Guildford GU2 9LL Tel: 01483 324 087 Advert page 41

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ST CATHERINE S MANOR Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01483 531181 Advert Inside Front Cover OP D SUNRISE OF GUILDFORD Astolat Way, Peasmarsh GU3 1NE Tel: 01483 378346 Advert page 85

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JUBILEE HOUSE Pound Lane, Godalming GU7 1BX Tel: 01483 420400 Advert page 61 OP D PD LDA MH

SURREY HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682346 Advert Inside Front Cover OP D SI

KNOWLE PARK NURSING HOME Knowle Lane, Cranleigh GU6 8JL Tel: 01483 275432 Advert page 79

TILFORD PARK NURSING HOME Grange Road, Tilford GU10 2DG Tel: 01252 792543

MANORMEAD NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 602502

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MELBRECK Tilford Road, Rushmoor, Farnham GU10 2ED PD LDA SI YA Tel: 01252 793474 MOORHOUSE NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 604381

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Signature...

Moorlands Lodge Surrey

this is

At Signature Care Homes we are passionate about helping you live the life you have always loved. Everything we do is about you. Be it the exceptional levels of personal care, the superb dining facilities and extensive daily activities, not to mention the stunning accommodation that offers luxury alongside comfort and safety. It has all been created to deliver the very best quality of life â&#x20AC;&#x201C; your Signature life. Where lifestyle and care go hand in hand.

To ďŹ nd out more about the bespoke care we offer

...putting on my dancing shoes Elaine started dancing at her local dance hall as a teenager, she still loves to put on her dancing shoes.

call us today on 01428 601 200 signature-care-homes.co.uk

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

KNOWLE PARK

Features:

Cranleigh, Surrey GU6 8JL

t Stunning house in nine acres of parkland

Knowle Park is a magniďŹ cent early 19th century Manor House on the outskirts of Cranleigh, Surrey, that has been lovingly restored to provide residential and nursing care of distinction.

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Knowle Park offers a full range of residential and nursing care support, including trial stays, respite breaks and convalescent care as well as long term care.

Freephone 0808 155 2442

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www.caringhomes.org

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South East Surrey Countryside at Wooton

South East Surrey care homes ALEXANDER LODGE 41 Skinners Lane, Ashtead KT21 2NN Tel: 01372 276052

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ALEXANDRA HOUSE 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL OP D PD LDA YA Tel: 01883 380739 ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ Tel: 01737 222042 Advert page 81 AMBLESIDE LODGE 25 Brighton Road, Redhill RH1 5DA Tel: 01293 781418 ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB Tel: 0300 200 1005 ASHCROFT CARE HOME 1 Wiggie Lane, Redhill RH1 2HJ Tel: 01737 789656 ASHLEIGH HOUSE 39 Redstone Hill, Redhill RH1 4BG Tel: 01737 761904

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ASHTEAD COTTAGE LEARNING DISABILITY HOME 165 Barnett Wood Lane, Ashtead KT21 2LP OP PD LDA MH YA Tel: 01372 271792 ASHTEAD HOUSE 153 Barnett Wood Lane, Ashtead KT21 2LR OP PD LDA YA Tel: 01372 810330 AVALON CARE HOME 43 WoodямБeld Lane, Ashtead KT21 2BT Tel: 01372 278039

BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB OP D PD MH Tel: 01737 643273 BARNETT WOOD LANE, 108 (LEONARD CHESHIRE DISABILITY) Ashtead KT21 2LS Tel: 01372 206231

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BARNFIELD 24 UpямБeld, Horley RH6 7LA Tel: 01293 786798

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BEECHES, THE Forty Foot Road, Leatherhead KT22 8RZ Tel: 01372 227540

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BELLSGROVE CARE HOME 250 Cobham Road, Fetcham, Leatherhead KT22 9JF OP D Tel: 01372 379596 BLANFORD ROAD, 33 (PROSPECT HOUSING AND SUPPORT SERVICES) Reigate RH2 7DP LDA Tel: 01737 243818 BRACKEN LODGE 155/157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066

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BRAMLEY HOUSE RESIDENTIAL HOME Westcott Street, Westcott, Dorking RH4 3NX OP PD LDA SI Tel: 01306 740003 Advert page 81 BRIAR HOUSE 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

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BRIARWAYS 30 Silverlea Gardens, Horley RH6 9BB Tel: 01293 826200

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South East Surrey care homes continued BRIGHTON ROAD, 64 (THE AVENUES TRUST SUPPORT SERVICE) Horley RH6 7HT Tel: 0208 308 2900

CHELSHAM LODGE High Lane, 634 Limpsﬁeld Road, Warlingham CR6 9DQ LDA Tel: 0208 308 2900 LDA

BURNTWOOD LODGE 84 Burntwood Lane, Caterham-on-the-Hill CR3 6TA OP PD LDA SI Tel: 01883 818085 CAVENDISH 10 Cavendish Road, Redhill RH1 4AE Tel: 01737 224497

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CAVENDISH HOUSE 4 Saxbys Lane, Lingﬁeld RH7 6DN Tel: 01432 833297

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CEDAR LODGE Chapel Road, Charlwood RH6 0DA Tel: 01293 826200

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CEDARWOOD LODGE 9 Chipstead Close, Redhill RH1 6DU Tel: 01737 277726

CHERRY LODGE REST HOME 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 341471

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CHIPPINGS 28 Russells Crescent, Horley RH6 7DN Tel: 01737 224497

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CHIPSTEAD LODGE RESIDENTIAL CARE HOME Hazelwood Lane, Chipstead CR5 3QW OP D PD LDA MH SI YA AD Tel: 01737 553552 CLAREVILLE ROAD, 3 (THE REGARD PARTNERSHIP LIMITED) Caterham CR3 6LA Tel: 01883 340181

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CLOCKHOUSE, THE (RNIB) 12 Shrewsbury Road, Redhill RH1 6BH PD LDA SI YA Tel: 01737 773851

CHALK HILL Hill Lane, Waterhouse Lane, Kingswood KT20 6DT LDA Tel: 01737 354285

COBHAM ROAD, 60 (VOYAGE 1 LIMITED) Fetcham, Leatherhead KT22 9JS OP LDA YA Tel: 01372 379623

CHALKMEAD RESOURCE CENTRE Deans Road, Merstham RH1 3HE Tel: 01737 644831

COULSDON LODGE Coulsdon Road, Caterham CR3 5YA Tel: 01883 343303

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CHAMPIONS PLACE Kent Hatch Road, Limpsﬁeld Chart, Oxted RH8 0TA OP LDA YA Tel: 01883 722006

COURTHILL CARE HOME 2 Court Road, Caterham CR3 5RD Tel: 01883 343850

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CHART LANE, 56 (ROYAL MENCAP SOCIETY) Reigate RH2 7DZ Tel: 01737 224592

COURTHILL HOUSE Court Hill, Chipstead CR5 3NQ Tel: 01737 557442

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ALVINGTON HOUSE FOR GRACIOUS RETIREMENT IN SURREY

●

PRIVATELY OWNED BY R.G.N’S ● 24 HOUR CARE ● EXCELLENT LOCAL REPUTATION

REIGATE (01737) 222042

59 WRAY PARK ROAD, REIGATE, SURREY RH2 0EQ

www.alvingtonhouse.co.uk

(2 MINS FROM M25)

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Bramley House Residential Home Westcott Street, Westcott, Dorking RH4 3NX • 24 hour care and support • 16 rooms • TV and telephone point in each room • Freshly prepared meals • Long & short stay • Domiciliary care

Tel: 01306 740003 Email: info@bramleyhouse.net Web: www.bramleyhouse.net

Visit www.carechoices.co.uk for further assistance with your search for care

South East Surrey care homes continued CROFT, THE Buckland Road, Reigate RH2 9JP Tel: 01737 246964

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FIRCROFT HOME 114 Ladbroke Road, Redhill RH1 1LB Tel: 01737 773424

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DALMUIR HOME 25 Gresham Road, LimpsямБeld, Oxted RH8 0BU OP D PD LDA Tel: 01883 715630

FLINT COTTAGE Kingsmill Lane, South NutямБeld RH1 5NB Tel: 01293 826200

DAVID GRESHAM HOUSE 2 Oak Close, Oxted RH8 0BA Tel: 01883 715948

FOXMEAD CARE HOME Horsham Road, South Holmwood, Dorking RH5 4JX OP D MH Tel: 01306 888053

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DERBY LODGE (SEEABILITY) 4 Wesley Road, Leatherhead KT22 8ET Tel: 07540 704034 DORANDENE 42 Alma Road, Reigate RH2 0DN Tel: 01737 222009 DORMERS RESOURCE CENTRE Foxon Lane, Caterham CR3 5SG Tel: 0300 200 1005 DUNGATE MANOR Flanchford Road, Reigate RH2 8QT Tel: 01737 244149 EAST SURREY CARERS SERVICES 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339 ELIZABETH COURT Grenadier Place, Caterham CR3 5YJ Tel: 01883 331590 EVERSFIELD 56 Reigate Road, Reigate RH2 0QR Tel: 01737 229899

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FURZE HILL LODGE Furze Hill, Kingswood KT20 6EP Tel: 01737 362316

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GLADSTONE HOUSE (RNIB) 24/26 St John s Road, Redhill RH1 6HX PD LDA SI YA Tel: 01737 779170

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GRANGE, THE Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ OP PD LDA SI YA Tel: 01372 452608

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GREEN ACRES 130 Nork Way, Banstead SM7 1HP Tel: 01737 351358

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GREENACRES The Horseshoe, Banstead SM7 2BQ Tel: 01737 858990 GROVELANDS FARMHOUSE Tandridge Hill Lane, Godstone RH9 8DD Tel: 01883 744128 HARRIOTTS LANE, 44A Ashtead KT21 2QB Tel: 01372 275970

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FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) Redhill RH1 6AH LDA Tel: 01737 778811

HAWTHORNS, THE (RNIB) 7-8 Hawthorn Way, Redhill, Surrey, RH1 4DU LDA SI YA Tel: 01737 773640

FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) Redhill RH1 6AH LDA Tel: 01737 780547

HEATHERCROFT (PROSPECT HOUSING AND SUPPORT) 18 Wolverton Gardens, Horley RH6 7LX Tel: 01293 774813

FIR TREE ROAD, 40 Banstead SM7 1NG Tel: 01737 379242

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South East Surrey care homes continued HEATHERS, THE - CARE HOME LEARNING DISABILITIES 36 Green Lane, Lower Kingswood KT20 6TL LDA YA Tel: 01737 833985 HEATHLANDS Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 0208 308 2900 HERONSWOOD RESIDENTIAL CARE HOME 51 Harestone Hill, Caterham CR3 6DX Tel: 01883 344645 HIGHVIEW Netherleigh Park, Oﬀ Kings Cross Lane, South Nutﬁeld RH1 5NG Tel: 01293 826200 HILLSIDE CARE HOME 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 HOLKHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 789850 KENILWORTH (HORLEY) 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900 KENILWORTH CARE HOME 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858 KESWICK Eastwick Park Road, Great Bookham, Leatherhead KT23 3ND Tel: 01372 456134 LA LUZ RESIDENTIAL HOME 4 High Street, Tadworth KT20 5SD Tel: 01737 813781

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LONGFORD 40 Massetts Road, Horley RH6 7HA Tel: 01293 430687

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LONGMEAD HOUSE 1 Buxton Lane, Caterham CR3 5HG Tel: 01883 340686

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LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) Horley RH6 7JL LDA Tel: 01293 782238 MALVERN HOUSE 10 Ringley Avenue, Horley RH6 7HA Tel: 01293 826200

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MANOR CRESCENT, 13 (NEW GENERATION CARE LIMITED) Byﬂeet, Surrey KT14 7EN Tel: 01932 340092

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MANOR CRESCENT, 15 (NEW GENERATION CARE LIMITED) Byﬂeet, Surrey KT14 7EN Tel: 01932 343799

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MARTHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 826530

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MIDDLE WEST CARE HOME Carlton Road, South Godstone RH9 8LE Tel: 01293 862999

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MILL GREEN Mill Lane, Felbridge, East Grinstead, West Sussex RH19 2PF Tel: 01293 826200

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MILLVIEW 38 The Street, Charlwood RH6 0DF Tel: 01293 862443

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LARCHWOOD CLOSE, 27 (ROYAL MENCAP SOCIETY) Banstead SM7 1HE LDA Tel: 01737 370115

NCYPE COLLEGE RESIDENTIAL SERVICES LINGFIELD St Piers Lane, Lingﬁeld RH7 6PW PD LDA SI YA Tel: 01342 832243

LONDON ROAD, 129 (PROSPECT HOUSING AND SUPPORT SERVICE) Redhill RH1 2JQ LDA Tel: 01737 785400

NOWER HOUSE Coldharbour Lane, Dorking RH4 3BL Tel: 01306 740076 Advert page 84

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Visit www.carechoices.co.uk for further assistance with your search for care

South East Surrey care homes continued NUTBUSH COTTAGE Bonehurst Road, Horley RH6 8PP OP D PD LDA MH SI YA AD Tel: 01293 823620

POPLARS 87 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

OAKLEIGH Evelyn Gardens, Godstone RH9 8BD Tel: 01883 731000

PRINSTED OldямБeld Road, Horley RH6 7EP Tel: 01293 825400

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OAKWOOD ROAD, 56 (THE AVENUES TRUST SUPPORT SERVICES) Horley RH6 7BU Tel: 0208 308 2900 ORCHARD COURT East Grinstead Road, LingямБeld RH7 6ET Tel: 01342 834444

PANTILES CARE HOME LIMITED, THE 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01372 275310 PARK HALL RESOURCE CENTRE 1 Park Hall, Reigate RH2 9LH Tel: 0300 200 1005 PARKLANDS 7 Eldersley Close, Redhill RH1 2AJ Tel: 01737 765179

PINES, THE 2 College Crescent, Redhill RH1 2HE Tel: 01737 277716

Excellent Service CQC

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PROSIGNIA LTD The Bungalow, 14 Church Lane Avenue, Coulsdon CR5 3RT Tel: 01737 552391

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QUEEN ELIZABETH S FOUNDATION DORINCOURT Oaklawn Road, Leatherhead KT22 0BT PD LDA SI YA Tel: 01372 841300

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RAINSCOMBE BUNGALOW Dowlands Lane, SmallямБeld RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 841501

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RAINSCOMBE HOUSE Dowlands Lane, SmallямБeld RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 844772

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PINEHURST REST HOME Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01306 889942

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PRIORS MEAD RETIREMENT HOME 26 Blanford Road, Reigate RH2 7DR Tel: 01737 224334 Advert inside back cover

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ORMESBY HOUSE West Hill, Oxted RH8 9JB Tel: 01883 714757

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RANMORE HOUSE 12 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379481

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REDEHALL COTTAGE 134 Redehall Road, SmallямБeld RH6 9RH Tel: 01293 826200

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REDSTONE HOUSE 43 Redstone Hill, Redhill RH1 4BG Tel: 01737 762196

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REDSTONE HOUSE Kings Cross Lane, South NutямБeld, Redhill RH1 5NY LDA SI YA Tel: 01737 823850 REIGATE ROAD, 69 (THE AVENUES TRUST SUPPORT SERVICES) Hookwood, Horley RH6 0HL Tel: 0208 308 2900

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South East Surrey care homes continued RIDGEGATE HOME 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert page 87

RIDGEMOUNT The Horseshoe, Banstead SM7 2BQ Tel: 01737 858950

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RIDGEWAY MANOR RESIDENTIAL CARE HOME Barrow Green Road, Oxted RH8 9NE OP D PD MH SI Tel: 01883 717055 ROBINSFIELD 35 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 330070 ROSEACRE Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685 ROSELAND Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022

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ROSELEIGH 39 Ringley Avenue, Horley RH6 7EZ Tel: 01737 224497

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ROSETTA 2 Queens Park Road, Caterham CR3 5RB OP D PD LDA MH SI YA AD Tel: 01883 342454 ROWANS, THE 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01737 817973 SHARDELOES (CARE MANAGEMENT GROUP) Ashtead Woods Road, Ashtead KT21 2EQ Tel: 01372 273228

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SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT) Redhill RH1 6BH Tel: 01737 778572

OP D MH

SPENCER WAY, 1A (THE AVENUES TRUST SUPPORT SERVICES) Redhill RH1 5LF Tel: 0208 308 2900 SPRING PARK Camden Road, LingямБeld RH7 6AF Tel: 01342 832583

LDA

LDA YA

STANECROFT Spook Hill, North Holmwood, Dorking RH5 4EG Tel: 01306 876567 Advert page 61 OP D PD LDA MH SUNRISE OF BANSTEAD Croydon Lane, Banstead SM7 3AG Tel: 01737 887496 Advert page 85 SURREY VIEWS (SEEABILITY) 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005

OP D

LDA SI YA

THREEWAYS 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 760561 UPFIELD, 1 Horley RH6 7JY Tel: 01737 224497

LDA

LDA SI

WALTON HEATH MANOR Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 814010

WESTHALL PARK, 4 (THE AVENUES TRUST LDA SUPPORT SERVICES) Warlingham CR6 9HS Tel: 0208 308 2900

SHEILING, THE 81/83 Colman Way, Redhill RH1 2BB OP D PD LDA MH SI YA AD Tel: 01737 760336 SHREWSBURY HOUSE Battlebridge Lane, Merstham RH1 3LH Tel: 01293 826200

SOUTHLANDS REST HOME 7 LinkямБeld Lane, Redhill RH1 1JF Tel: 01737 769146 Advert page 45

LDA YA

WESTHAVEN 68 Blackborough Road, Reigate RH2 7BX Tel: 01737 221503 WESTHILL CARE HOME 39-41 Westway, Caterham, Surrey CR3 5TQ Tel: 01883 341024

LDA

LDA YA

LDA SI

LDA

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH ┬З Advice for older people

RIDGEGATE HOME*** â&#x20AC;&#x2DC;A Home With A Heartâ&#x20AC;&#x2122; â&#x20AC;˘ Residential â&#x20AC;˘ Respite â&#x20AC;˘ Daycare History of Ridgegate Home

Facilities

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Inclusive Fees

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Tel: 01883 716627 or 01883 334626 Wolf â&#x20AC;&#x2122;s Row, LimpsďŹ eld, Oxted, Surrey RH8 0EB

Wolf House

RESIDENTIAL REST HOME

â&#x20AC;˘ Excellent 24 hour care â&#x20AC;˘ Respite care â&#x20AC;˘ All good size single rooms â&#x20AC;˘ Small caring home registered for 13 residents â&#x20AC;˘ Visiting physiotherapist, Chiropodist and Hairdresser Set on the edge of beautiful woodlands, Wolf House offers personal care and attention to its residents. Recently refurbished it provides a â&#x20AC;&#x153;home from homeâ&#x20AC;? environment and a relaxing and peaceful atmosphere, and has a high reputation locally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Visit www.carechoices.co.uk for further assistance with your search for care

South East Surrey care homes continued WESTWINDS (CARE HOME LEARNING DISABILITIES) 48 West Street, Reigate RH2 9DB LDA YA Tel: 01737 246551

WOOD CLOSE, 1 Horley RH1 5EE Tel: 01293 826200

WHITEHATCH OldямБeld Road, Horley RH6 7EP Tel: 01293 782123

WOODCROFT 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 241821

LDA

WILLOWS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609851

PD LDA SI YA

LDA YA

WOODLANDS RESIDENTIAL HOME (SEEABILITY) 42 Massetts Road, Horley RH6 7DS LDA MH SI YA Tel: 01293 784235

WILLOWS, THE (SEEABILITY) 1 Wesley Road, Leatherhead KT22 8ET PD LDA SI YA Tel: 01372 383286

WOODVIEW Coulsdon Road, Caterham CR3 5YA Tel: 01883 331309

WOLF HOUSE LTD Wolf s Row, LimpsямБeld, Oxted RH8 0EB Tel: 01883 716627 Advert page 87

WRAY PARK CARE HOME 55 Alma Road, Reigate RH2 0DN Tel: 01737 248245

OP D

PD LDA YA

PD LDA

OP D MH

South East Surrey care homes with nursing ACORN COURT CARE HOME The Kilns, Redhill RH1 2NX Tel: 01737 339 666 Advert page 41

OP D

BRAMBLES CARE CENTRE, THE SuямАolk Close, Horley RH6 7DU Tel: 01293 771644

OP PD YA

BARN HOUSE, THE Quality Street, Merstham, Redhill RH1 3BB OP D PD MH Tel: 01737 643273

BROOME PARK NURSING HOME Station Road, Betchworth RH3 7DF Tel: 01737 843333 Advert page 89 OP D PD LDA MH YA

BEECHES BUNGALOW 3 Oak Road, Reigate RH2 0BP Tel: 01883 383838

LDA

BUXTON LODGE CARE HOME 53 Buxton Lane, Caterham-on-the-Hill CR3 5HL Tel: 01883 340788 Advert page 91 OP D PD LDA SI YA

BELVEDERE HOUSE Woodmansterne Lane, Banstead SM7 3HA OP D PD SI Tel: 01737 353763 Advert page 87

CHALDON RISE NURSING CARE HOME Rockshaw Road, Merstham, Redhill RH1 3DB OP D PD LDA MH SI YA Tel: 01737 642281

BIRDSCROFT NURSING HOME 16 HighямБelds, Ashtead KT21 2NL Tel: 01372 274499

COLLEGE OF ST. BARNABAS Blackberry Lane, LingямБeld RH7 6NJ Tel: 01342 870260

BOLTERS CORNER NURSING HOME Bolters Lane, Banstead SM7 2AB Tel: 01737 361409

OP D PD MH SI

COOMBE DINGLE NURSING HOME 14 Queens Park Road, Caterham CR3 5RB Tel: 01883 345993

OP D

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH ┬З Advice for older people

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views. Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Individualised 24 hour nursing by qualified and experienced staff A range of accommodation options available A selection of freshly prepared, home cooked meals catering for all dietary requirements Comprehensive activities and recreational programme with visitors always welcome Fees based on the type of accommodation and the level of care required by the individual

Please contact Head of Care / Mr & Mrs Choy on 01737 843333 to arrange an informal visit.

Tel: 01737 843333 Email: info@broome-park.co.uk Web: www.broome-park.co.uk

Station Road Betchworth Surrey RH3 7DF

Committed to caring

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COPPICE LEA Merstham, Surrey RH1 3QN Located on the edge of the attractive Surrey village of Merstham and enjoying ďŹ ne views over the South Downs, Coppice Lea is an elegant Victorian house, sympathetically converted to provide residential and nursing care. The home is set within ďŹ ve acres of ďŹ ne gardens and wooded grounds, providing a tranquil home from home.

Freephone 0808 137 1533

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www.caringhomes.org

Downsvale Nursing home

Affordable Luxury in Holistic Nursing Care $W :DUUHQJDWH ZH SULGH RXUVHOYHV RQ RXU KROLVWLF DSSURDFK WR FDUH PDLQWDLQLQJ RXU UHVLGHQWV LQGHSHQGHQFH DQG FXUUHQW OHYHO RI VNLOOV IRU DV ORQJ DV SRVVLEOH :H LQYROYH WKH UHVLGHQWV DQG WKHLU IDPLOLHV LQ WKH DVVHVVPHQW DQG FDUH SODQ SURFHVV +DYLQJ D KLVWRU\ RI DFKLHYHPHQWV OLIH VW\OH DQG LQWHUHVWV HQDEOHV XV WR XQGHUVWDQG DQG VXSSRUW WKH SHUVRQ WR FRQWLQXH OLYLQJ D IXOĂ&#x20AC;OOLQJ OLIH

Â&#x2021; Skilled and dedicated staff team Â&#x2021; Meals cooked daily with fresh ingredients Â&#x2021; Activity co-ordinator 3 days a week Â&#x2021; No appointment needed for viewing. 7KH :DUUHQ .LQJVZRRG 7DGZRUWK .7 34 T: F: Email: ZJDWHPDWURQ#EWLQWHUQHW FRP

Downsvale is a private nursing home set in 1.5 acres of delightful, secluded grounds with views to Boxhill. Offering 24 hour personal care, our highly qualified and motivated staff provide residents with all that is necessary for their comfort, companionship and well being. 2 Day rooms Menu Choices Palliative Care 2 Dining areas In house laundry Library

Regular Outings Specialist aids

Address: 6 - 8 Pixham Lane, Dorking, Surrey, RH4 1PT Telephone: (01306) 887652/883157 Web: www.downsvale.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

South East Surrey care homes with nursing continued COPPICE LEA 151 Bletchingley Road, Merstham RH1 3QN OP D PD Tel: 01173 764511 Advert page 89

DOWNSVALE NURSING HOME 6 - 8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652 Advert page 89

CRANMER COURT Farleigh Road, Farleigh Common, Warlingham CR6 9PE OP D Tel: 01883 627713 Advert page 91

EASTCROFT NURSING HOME 7 Woodmansterne Lane, Banstead SM7 3EX OP D PD SI Tel: 01737 357962

CRISIS HOUSE Great Meadows, Redhill RH1 6JJ Tel: 01883 383838

ELMS NURSING HOME, THE Ranelagh Road, Redhill RH1 6YY (6BJ) Tel: 01737 764664

OP D PD

OP D YA

FIRTREE HOUSE NURSING HOME 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584 Advert page 91

OP D PD

OP D

GARTH HOUSE Tower Hill Road, Dorking RH4 2AY Tel: 01306 880511 Advert below

OP D

DEEPDENE CARE CENTRE Hill View, Reigate Road, Dorking RH4 1SY Tel: 01306 732880 DOVERS 9 Dovers Green Road, Reigate RH2 8BU Tel: 01737 244513

MH YA

DOWNS COTTAGE CARE HOME (WITH NURSING) 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA OP D MH Tel: 01737 352632

GLEBE HOUSE CARE HOME (NURSING) Church Lane, Chaldon, Caterham CR3 5AL OP PD SI YA Tel: 01883 344434

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

GARTH HOUSE Dorking, Surrey RH4 2AY

Located on the western slopes of Tower Hill, just to the south of Dorking in Surrey, Garth House is a beautiful period home of real character that has been sympathetically converted to provide nursing and specialist dementia care. Garth Houseâ&#x20AC;&#x2122;s unique and distinguished character is allied to a reputation for outstanding care provision.

Freephone 0808 137 1460

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www.caringhomes.org

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

AWARD WINNING CARING HOMES FOR OLDER PEOPLE

CRANMER COURT Nr Warlingham, Surrey CR6 9PE

Cranmer Court is an attractive modern, purpose-built care home, providing residential, nursing and dementia care. Located on Farleigh Common, near Warlingham in Surrey, Cranmer Court was Caring Homes’ ﬁrst purpose built care home and beneﬁts from all of our expertise in both design and operation.

Freephone 0808 166 1370

Features: t &YDFMMFOU SFQVUBUJPO GPS DBSF and hospitality t 1SPGFTTJPOBM OVSTJOH DBSF t 'SJFOEMZ BOE IJHIMZ TLJMMFE TUBGG UFBN t #FBVUJGVM BOE BDDFTTJCMF HBSEFOT t 5IF IJHIFTU TUBOEBSET PG accommodation throughout

www.caringhomes.org

Visit www.carechoices.co.uk for further assistance with your search for care

South East Surrey care homes with nursing continued GREATHED MANOR NURSING HOME Ford Manor Road, Dormansland, LingďŹ eld RH7 6PA OP D PD Tel: 01342 836478

NUFFIELD CARE CENTRE Haigh Crescent, Oaklands Park, Redhill RH1 6RA OP PD Tel: 01737 772525

HEATHERLEY EďŹ&#x192;ngham Lane, Copthorne, West Sussex RH10 3HS PD YA Tel: 01342 712232

OAKFIELD NURSING HOME 30 OakďŹ eld Road, Ashtead KT21 2RD Tel: 01372 272540

HOLMWOOD NURSING HOME LIMITED 53 The Avenue, Tadworth KT20 5DB OP D PD MH SI Tel: 01737 217000

OAKHURST COURT NURSING HOME Tilburstow Hill Road, South Godstone RH9 8JY OP D Tel: 01342 893043

KINGS LODGE Kings Cross Lane, South NutďŹ eld, Redhill RH1 5PA OP PD YA Tel: 01737 822221 Advert page 87

OLD WALL COTTAGE IN REIGATE Old Reigate Road, Betchworth RH3 7DR Tel: 01737 843029 Advert below

OP D

KINGSWOOD COURT CARE HOME Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480

PARKSIDE NURSING HOME Park Road, Banstead SM7 3DL Tel: 01737 361518

OP D

MEROK PARK NURSING HOME Park Road, Banstead SM7 3EF Tel: 01737 352858

OP D

OP D PD MH SI

PICKERING HOUSE NURSING HOME Ridgeway Road, Dorking RH4 3AY Tel: 01306 887511 Advert below

OP D PD SI

MILNER HOUSE Ermyn Way, Leatherhead KT22 8TX OP D PD LDA MH YA Tel: 01372 278922

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Pickering House Nursing Home Set in beautiful grounds, with single en-suite rooms the Home offers high quality 24 hour nursing care. For further information please contact: The Journalists Charity Dickens House, 35 Wathen Road, Dorking, Surrey RH4 1JY Tel: 01306 887511 E mail: Enquiries@journalistscharity.org.uk www.journalistscharity.org.uk

Reg charity 208215 SCO 42405

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

The Red House CARE HOME WITH NURSING

Care Quality Commission Excellent Report Ideally located close to Ashtead Village, situated between Epsom and Leatherhead only a few minutes from M25 - Junction 9. Our family run home offers the best quality care, comfort and peace of mind to residents who can feel confident that The Red House can be their home for as long as they wish. • 24 hour nursing care • Long term and Respite stay • Full programme of activities • Day care • Specialist equipment • Individual care plans to ensure maximum quality of life for each resident

For more advice and information telephone: 01372 274552 REGISTERED WITH THE CARE QUALITY COMMISSION

43 Skinners Lane, Ashtead, Surrey KT21 2NN Email: redhouse@redhouseashtead.co.uk

www.redhouseashtead.co.uk

South East Surrey care homes with nursing continued QUEEN ELIZABETH FOUNDATION BRAIN INJURY CENTRE Banstead Place, Park Road, Banstead SM7 3EE PD SI YA Tel: 01737 356222 RED HOUSE, THE 43 Skinners Lane, Ashtead KT21 2NN Tel: 01372 274552 Advert page 93

REIGATE BEAUMONT, THE Colley Lane, Reigate RH2 9JB Tel: 01737 749872 Advert page 95

ROSE HILL NURSING HOME 9 Rose Hill, Dorking RH4 2EG Tel: 01306 882622 RUTLAND HOME 46 West Street, Reigate RH2 9DB Tel: 01737 242188 TADWORTH GROVE RESIDENTIAL AND NURSING HOME The Avenue, Tadworth, Nr Epsom KT20 5AT Tel: 01737 813695

TYRWHITT HOUSE Oaklawn Road, Leatherhead KT22 0BX Tel: 01372 841630

WARRENGATE NURSING HOME 2 The Warren, Kingswood, Tadworth KT20 6PQ OP D Tel: 01737 833359 Advert page 89 WESTCOTT HOUSE NURSING HOME Guildford Road, Westcott, Dorking RH4 3QD OP D MH Tel: 01306 881421

OP D

WINDMILL MANOR 2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD Tel: 01883 868037 Advert page 95 OP D PD MH SI YA

OP D

WINSCOMBE NURSING HOME Furze Hill, Kingswood KT20 6EP Tel: 01737 362442

WOODSIDE VIEW 2 Highview, Caterham CR3 6AY Tel: 01883 346313

OP D

TANDRIDGE HEIGHTS Memorial Close, OďŹ&#x20AC; Barnett s Shaw, Oxted RH8 0NH OP D Tel: 01883 868 039 Advert page 95 TUPWOOD GATE 74 Tupwood Lane, Caterham CR3 6YE OP D PD MH AD Tel: 01883 342275

WRAY COMMON NURSING HOME Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert below WYKEHAM HOUSE 21 Russells Crescent, Horley RH6 7DJ Tel: 01293 831042 Advert page 95

OP D

OP D MH

A Quality Home Established Over 35 Years :H PDLQWDLQ WKH KLJKHVW SURIHVVLRQDO VWDQGDUGV ZLWKLQ D FRPIRUWDEOH Âś+RPH IURP +RPHÂˇ HQYLURQPHQW Â&#x2021; An independent home with an extra level of personal service Â&#x2021; Excellent 24 hour Nursing Care by QualiďŹ ed Nurses Â&#x2021; Elderly, Medical and Dementia Care Â&#x2021; Full and Varied Activities Programme 3OHDVH WHOHSKRQH IRU GHWDLOV DQG D FRS\ RI RXU EURFKXUH RQ 01737 240563 242647 WRAY COMMON ROAD, REIGATE, SURREY RH2 0ND

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Choosing the right care home for Mum was made easy. • Nursing Care • Residential Care • Dementia Care • Respite Care • Diverse Services

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of likeminded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester! YEARS 1992

2012

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Corrina Lodge Care Home

Epsom Beaumont Care Home

Reigate Beaumont Care Home

Tandridge Heights Care Home

79 The Avenue, Camberley, GU15 3NQ

20–22 Church Street, Epsom, KT17 4QB

Colley Lane, Reigate, RH2 9JB

Memorial Close, Oxted, RH8 0NH

Tel: 01276 862 830

Tel: 01372 541 401

Tel: 01737 749 872

Tel: 01883 868 039

Thackeray House Care Home

Wykeham House Care Home

Windmill Manor Care Home

Worplesdon View Care Home

58 Addiscombe Road, Croydon, CR0 5PH

21 Russells Crescent, Horley, RH6 7DJ

2 Fairviews, Hurst Green, Oxted, RH8 9BD

Worplesdon Road, Guildford, GU3 3LQ

Tel: 020 8185 0574

Tel: 01293 831 042

Tel: 01883 868 037

Tel: 01483 698 796

Index

Advertisers are in bold

A Abbey Chase Nursing Home

Abbey House

Abbeywood

Abbotswood, 33 (The Four Seasons Trust Limited)

Absolute Care Services Limited 18 Acacia Lodge

Acorn Court Care Home

Acorn Homecare

Addlestone Lodge

Advantage Healthcare Group 11 Advantage Nursing Agency Ltd 18 Aeolian House

African Positive Outlook

Age Concern Runnymede & Spelthorne

Agincare UK Ltd - Guildford - West Molesey

18 18

Angelcare Nursing Agency Limited

Barnett Wood Lane, 108 (Leonard Cheshire Disability) 80

Angelica Road, 43

BarnďŹ eld

Appleby House

Barossa Road, 25 (Royal Mencap Society)

Beaufort House

Arbrook House Nursing Home 71 Ark Home Healthcare - Esher & E. Molesey - Epsom & Ewell - Live-in Care - Surrey Heath - Woking & Guildford

20 20 20 20 20

Beaufort Lodge Inside Front Cover

Arundel House

Beaumont Lodge Nursing Home 64 Beech Lodge

Beech Trees

Beeches Bungalow

Ash Street, 149 (Dimensions)

Beeches, The

Ash Street, 4a (Dimensions)

Beechwood

Ashbourne Court Care Home

Beechwood Court

Ashcroft Care Home

Ashcroft Care Services

Bells Piece - Care Home Learning Disabilities

Ashford Care Agency

Ashford House

Bells Piece Supported Living Service

Ashleigh House

Bellsgrove Care Home

Ashley House

Belvedere House

Ashley Park Nursing Home

Beritaz Care

Ashlong House Domiciliary Care

Bernard Sunley Nursing & Dementia Care Home

Berryscroft Road, 29 (Brand Homes Limited)

Berryscroft Road, 55 (Brand Homes Limited)

Aims Homecare Domiciliary Services

Albert Homecare

Albert Residential Home

Alburycare Ltd

Ashtead Cottage Learning Disability Home

Albury Care Homes Limited

Ashtead House

Alexander Lodge

Ashton Lodge Nursing Home 71

Birchlands

Alexandra House

Ashton Manor Nursing Home 77

Birdscroft Nursing Home

Alfa House

Assured CARE Surrey Ltd

Birtley House Nursing Home 20, 77

All Care Inclusive Limited

Astor Care and Nursing Agency 20

Alma Care

Avalon Care Home

Almost Family Ltd

Avens Court Nursing Home

Alpenbest South

Blanford Road, 33 (Prospect Housing and Support Services

Bliss Homecare

Blue Ribbon Care Surrey

20 20 20 20 20 20

Alvington House Retirement Home

Badgers Wood

Amazing Angels Homecare

Bagshot Park Care Centre

Amberley Lodge

Ambleside Lodge

Amis Avenue, 55

Banstead Road, 17 (Learning Disability Care Home)

Bluebird Care - Elmbridge & Runnymede - Epsom & Kingston - Guildford - Reigate - Rushmoor & Surrey Heath

Anchorstone Nursing Home 74, 77

Barchester Healthcare

Bolters Corner Nursing Home 88

Angel Touch Care Agency

Bardsley Drive, 63/65

Boyce Care

Bracken Lodge

Barn House, The

80, 88

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Index continued

Advertisers are in bold

Bradbury Centre

Brambles Care Centre

Bramley House Extended Care

Caring Homes 63, 65, 67, 69, 79, 89, 90, 91

Clareville Road, 3 (The Regard Partnership Limited) 81

Castle Court

Classic Home Care Services

Caterham Domiciliary Care Agency

Clockhouse, The (RNIB)

Cobgates Resource Centre

Cobham Road, 60 (Voyage 1 Limited)

College of St Barnabas

Bramley House Residential Home

Catto Homecare

Briar House

Cavendish

Briarways

Cavendish Domiciliary Care Agency

Brighton Road, 64 (The Avenues Trust Support Service) 81

Cavendish House

Collingwood Grange Care Centre

Cedar Court Care Home

Combe House

Britannia Homecare Ltd

Cedar Lodge

Coombe Dingle Nursing Home 88

Broadwater Lodge

Cedar Lodge Nursing Home

CopperďŹ eld House

Brockhurst Elderley Resource Centre

Cedars Care Home, The

Coppice Lea

60, 64

Cedars, The

Corrina Lodge

Cossins House Care Home

Cottage, The

Bridge House Care Home

Brook Lodge

Cedarwood Lodge

Broome Park Nursing Home

Chaldon Rise Nursing Care Home

Coulsdon Lodge

Chalk Hill

Brownscombe House Nursing and Residential Home 77 Bungalow, The

Courthill Care Home

Chalkmead Resource Centre

Burgh Heath Lodge

Courthill House

Champions Place

Burntwood Lodge

Coveham

Buxton Lodge Care Home

Chart Lane, 56 (Royal Mencap Society)

Coxhill Manor Nursing and Residential Home

Chase House Rest Home

Cranmer Court

Crann Mor Nursing Home

Creating Lifestyles Limited Surbiton DCA

Crest Lodge

Crisis House

Croft, The

Crossroads Care Surrey East Surrey Branch

C Camberley Cottage

CHD Living Inside Front Cover & 21

Cambridge House

Chelsham Lodge

Carebase

Cherchefelle Housing Association

Cherry Lodge Rest Home

Care Choices Helpine 9, 16, 36, 39, 63, 69, 73 Care Options

Cherry Tree House

Care Seekers

Cherrydale

Care Solutions UK Ltd

Chestnut View Care Home

Care UK

Chestnuts, The

Chippings

Crossroads Care Surrey Guildford & Waverley Branch 22 Crossroads Care Surrey Mid Surrey Branch

Care UK (Community Care Services Camberley DCA)

Care Unlimited Domcare Ltd

Chipstead Lodge Residential Care Home

Caremark

Church Farm Bungalow

Carers at Home Ltd

Church View Care Home

Carers with Care Limited

Clare House Nursing Home

Carewatch (East Surrey)

Claremont Court

Clarendon Homecare

Carewatch (North West Surrey) 21

Crossroads Care Surrey - Elmbridge & Spelthorne Branch 22

Crossroads Care Surrey Woking & Surrey Heath Branch 22 Crystal Care Home Care Ltd

Cumberland

Cura Domi - Care At Home Ltd 22

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Ethel Bailey Close and Oakglade 72

Glebe House Care Home

68, 72 90

Dalmuir Home

EversďŹ eld

David Gresham House

Everycare (East Surrey) Ltd

Glebe House Care Home (Nursing)

De Vere Care - Surrey

Excellent Care Limited

Glendale

Deepdene Care Centre

Dehnlea Rose

Gloucester Crescent, 65 (Dimensions)

Fairmead

Farisean

Dene Place Nursing Home

Grace House Residential Home 76 Grace Lodge

Grange Road, 22

Denecroft Residential Home (See Ability)

Felbury House

Derby Lodge (See Ability)

DNB Health & Social Care

Fengates, 1 (Care Management Group)

Fengates Road, 5 (Care Management Group)

Grange Supported Living Service, The

Grange, The (Bookham)

Fenton Lodge

Grange, The (Old Woking)

Fermoyle House Nursing Home 66

Grange, The (Woking)

Grange, The & Walton Cottage 60

Grange Retirement Home, The 66

Dorandene

Dormers Resource Centre

Douglas Close, 19

Dovers

Downham Cottage

Field Lane Domiciliary Agency, The

Greathed Manor Nursing Home 92

Downing Care

Fir Tree Road, 40

Green Acres

Downs Cottage Care Home (With Nursing)

Fircroft Home

Green Lane Care Home

Downsvale Nursing Home

Firgrove Hill, 29 (Royal Mencap Society)

Greenacres

Dungate Manor

Greens, The

Firlawn

Greenway Homecare

Firtree House Nursing Home 90

Greenways

Flint Cottage

East Surrey Carers Services 22, 82

Greys Homecare

Focus Care Agency Limited

Eastbury Manor Nursing Home 78

Greys Residential Home

Grovelands Farmhouse

Guildford

Guildford Road, 330 (Care UK Community Partnerships Limited)

Guildford Road, 330a (Care UK Community Partnerships Limited)

E Eastcroft Nursing Home

Fordbridge Road, 50 (Dimensions)

Eastlake

Forest Care

Echelforde

Four Seasons Healthcare

Elders, The (Golden Hours Fellowship Ltd)

Foxmead Care Home

Furze Hill Lodge

Elizabeth Court

65, 73

Elmbank Residential Care Home 60

Elmbridge Reablement Service 22

Gables Care Home

ElmďŹ eld House

Gabriel Cottage Care Home

Elms Nursing Home, The

Galsworthy House

Emberbrook Care Home

Garth House

Enara Beech Homecare

GES Care Limited

Gibraltar Crescent, 36a (RNID Action On Hearing Loss)

Gladstone House (RNIB)

Glebe Cottage

Epsom Beaumont Care Home 72 Epsom Lodge Epsom & Ewell Reablement Service

68 24

H Halow Care Agency, The

Harriotts Lane, 44a

Hatch Mill

Haven House (Haslemere)

Haven House Residential Care Home

Hawthorns, The (RNIB)

Heart of the South Care Agency 24

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Index continued Heath Lodge Care Home

Advertisers are in bold 70

Larchwood Close, 27 (Royal Mencap Society)

Leighton House

Limegrove

Heathercroft (Prospect Housing and Support) 82

I In Safe Hands Home Care Limited

Limes Residential Care Home, The

Heatherley

Linden House

Heathers, The - Care Home Learning Disabilities

Independence Homes Domiciliary Care Agency

Linwood

Inglewood House

LittleďŹ eld Gardens, 2

Heathlands

Ingram House

Lloyds Nursing Agency

Heathside

IRC Care Services

Local Care Group

Help Unlimited

Ivory Homecare

Lodge, The

Hendford Nursing Home

Loga Care

Heronswood Residential Care Home

London Care Plc

Heath Lodge Care Services Ltd 24 Heathcote Road, 17 (Care Management Group)

Hersham Road, 267 (The Regard Partnership Limited

Huntley Close, 7 (Dimensions) 70 Hydon Hill

J John Gale Court

Journalists Charity

JR Charles Homecare

Jubilee House

London Road, 129 (Prospect Housing and Support Service) 83 Longdene Homecare Ltd North Surrey

High Street, 31 (Quest Haven Limited)

Jubilee Road, 42 (Dimensions) 62

Highview

Longdene Homecare Ltd Southwest Surrey

Hill View Care Home

Jutland Place, 9/10 (Royal Mencap Society

Longdown Road, 9 (Care Management Group)

Hillbrow Residential Home

Hillcroft

LongďŹ eld Resource Centre Longford

Hillside Care Home

Kathryn s House

Longmead House

Hillside Resource Centre

Kenilworth (Horley)

Holkham House

Kenilworth Care Home

Loving Care Domiciliary Services Ltd

Holly Lodge Nursing Home

Keswick

Hollyhead

Kettlewell House Nursing Home

Lumley Road, 16 (Royal Mencap Society)

Lyndhurst Residential Home

26, 66

Holmwood Nursing Home Limited

Kings Lodge

Home Counties Care

Kings Lodge Care Centre

Kingsclear Nursing and Residential Home

Home Instead Senior Care - Bagshot - Epsom - Guildford - Kingston - Runnymede - Walton-on-Thames

24 24 24 24 24 24

Homecare Southlodge

Homelea

Horsell Lodge

Howards Residential Home

La Luz Residential Home

Langdown House

Huntington House Nursing Home

M Macdonald Care Services

Mallow Crescent, 25-30

Kingsleigh

Malmesbury House

Kingston Care Home

Malvern House

Manor Crescent, 13 (New Generation Care Limited)

Manor Crescent, 15 (New Generation Care Limited)

Manor Green Road, 62 (Care Management Group)

Manormead Nursing Home

Maple Cottage

Kingswood Court Care Home 92 Kirkwood Care

Knowle Park Nursing Home

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

Martham House

MayďŹ eld House Residential Home

NuďŹ&#x192;eld Care Centre

MDHS Household Services

Nutbush Cottage

Meadowside

Meath Epilepsy Trust, The

Meath Home Support

Melbreck

Oakcroft House Nursing Home 66

Melody Care

OakďŹ eld Nursing Home

Mencap - North West Surrey Supported Living Service

Merlewood

Merok Park Nursing Home

Mi Care Southern Ltd

Middle West Care Home

MiddleďŹ eld Close, 1 (Dimensions)

Mill Green

Millview

Milner House

Northcroft Road, 24

Platinum Care Appointments Ltd 28

Nower House

Poplars

Premier Care Services

Prestige Nursing - Staines

Prestige Nursing - Reigate

Primrose House Residential Home

26, 92 84

O Oak House Care Home

70 92

Oakhurst Court Nursing Home 92 Oaklawn

Oakleigh

Oakley House

Oakwood Road, 56 (The Avenues Trust Support Services) 84

Princess Christian Residential and Nursing Care Home 62,66 Prinsted

Priors Mead Retirement Home 84 Priory Court Care Home

Prosignia Ltd

Protection and Investment Ltd Outside Back Cover Puttenham Hill House

Pymhurst

Old Hall, The

Old Mission Hall, The

Old Rectory, The

Old Wall Cottage in Reigate

Orchard Court

Ormesby House

Mole House

Orpheus Centre, The

Queen Elizabeth s Foundation Dorincourt 28, 84

Mole Valley Reablement

Outreach Service

Queen Elizabeth Park

Moor House

Moor House Residential Care Home

Moorhouse Nursing Home (Hindhead)

Mitchell s Domiciliary Care Services

NCYPE College Residential Services LingďŹ eld

New Century Care

Nellsar Homes

Nightingale Holistic Services 26 Nightingales Retirement Care Limited Inside Back Cover Norfolk House

100

Pantiles Care Home Limited, The 84

Rainscombe House

Park Hall Resource Centre

Ranch, The

Inside Front Cover

Ranmore House

28, 84

Red House, The

94 62

Parklands

Parkside Nursing Home

Red Houses

Pattom Limited

Redcot Residential Care Home 77

Pax Hill

Redehall Cottage

Pickering House Care Home

Redroof Agency

Pilgrim Wood Residential Home

Redroof Partnership

Pinehurst Resource Centre

Redstone House (43 Redstone Hill)

Pinehurst Rest Home

Pines, The (Hindhead)

Redstone House (Kings Cross Lane)

Pines, The (Redhill)

Regard - Dom Care Surrey

Pines, The (Weybridge)

Reigate and Banstead Reablement Service

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU &DUH Â&#x2021; Advice for older people

Moorlands Nursing Home (Lightwater)

NAS Community Services

Rainscombe Bungalow

Park Lodge

Queen Elizabeth Foundation Brain Injury Centre

Palmer Crescent

Moorlands Lodge Care Home 78 66

Index continued Reigate Beaumont, The

Advertisers are in bold 94

Reigate Road, 69 (The Avenues Trust Support Services) 84

S Saga Homecare

Sandalwood

Sapling

Rest Assured We Care Ltd

Ridgegate Home

Ridgemount

SeeAbility - Horley Support Service

Ridgeway Manor Residential Care Home

SeeAbility - Leatherhead Support Service

Ridgewood Drive, 1 (Dimensions)

SeeAbility - Surrey Support Service

Ridgway Court

Sense Novellus Court

Riverswey

Shandon

Shannon Court

Shardeloes (Care Management Group)

Sheerwater House

Sheiling, The (Redhill)

Sherwood House

Shieling, The

RNIB Community Living Service

Roberts Care Agency Ltd

Robertson Nursing Home

Robinsﬁeld

Rodney House

Rodwell Farm Nursing Home 66 Rojene Live-In Care Limited

Rotherbank Residential Care Home

Rose Hill Nursing Home

Roseacre

Shottermill House (Pilgrim Homes) Shrewsbury House

St Augustine s Home

St Catherine s Manor

St George s Nursing Home

Stanecroft

Stanyards Courtyard, 1

Starr Care

Stiperstones

Stokeﬁeld Care Home

Stonepit Close, 42-44

Sunbury Nursing Homes

Sundial House

Sunrise of Bagshot

Sunrise of Banstead

Sunrise of Esher

Sunrise of Fleet

Sunrise of Guildford

Sunrise of Purley

Sunrise of Virginia Water 64, 66 Sunrise of Weybridge

Sunrise Senior Living

Supreme Care Services Limited 30

Shrewsbury Road, 29/29a (Prospect Housing and Support) 86

Supreme Healthcare Services DCA

Roseland

Signature Care Homes

Surecare - Croydon & Sutton

Roseleigh

Smart Care Ltd

Rosemere

Smart Care Epsom

Surrey & Hants Domiciliary Care Agency

Rosetta

SMD Agency Ltd

Rowans, The

Snowdon Care Home

Surrey Children s Domiciliary Care Services

Rowland House Care Home

Somerset Care Community (Surrey)

South West Surrey Reablement Service

Southlands Rest Home

Royal Alfred Seafarers Society, The

Royal Association For Deaf People Community Support Service

Royal Cambridge Home

Runnymeade Malthouse Business Centre

Runnymede Reablement Service

Rutland Home

RV Care Services Ltd Surrey

Surrey County Council Adult Social Care

Surrey Heath Borough Council 30 Surrey Heights

Surrey Helping Hands

Surrey Hills

Surrey Homecare Limited Domiciliary Care Agency

Surrey SCP

Surrey Telecare

Surrey Views (SeeAbility)

Sutton Lodge Nursing Home

Springkell House Care Home 77

Swallowﬁelds Care Centre

St Anthony s Care Home

Sydenhurst

Spelthorne Reablement Service 30 Spencer Way, 1a (The Avenues Trust Support Services) 86 Spring Park

Springﬁeld House

Springﬁeld Manor Nursing Home

78 71

Visit www.carechoices.co.uk for further assistance with your search for care

101

Index continued

Advertisers are in bold

Tadworth Grove Residential and Nursing Home

Vale Road, 15a (United Response)

Willowmead Residential Home 71

Tall Trees

Velvett Services Limited

Willows, The (Hindhead)

Tandridge Heights

Willows, The (Seeability)

Windmill Manor

Whiteley Village Care Centre 72 Whitmore Vale House

Tandridge Reablement Service 30

Team 24 Limited

Walton Heath Manor

Wingham Court Care Centre

Teamcare Supported Living

Warrengate Nursing Home

Winscombe Nursing Home

Tendacare

Waverley

Woking Homes

Thackeray House Care Home 95

Welmede Housing Association 32

Woking Reablement Service

Thames Side

Wesley Lodge

Wolf House Ltd

Westcott House Nursing Home 94

Wood Close, 1

Thetford Lodge Inside Front Cover

Westhall Park, 4 (The Avenues Trust Support Services) 86

Woodbank

Threeways Dom Care

Woodcroft

Threeways

Westhaven

Woodlands Nursing Home

Throwleigh Lodge

Westhill Care Home

Tilford Park Nursing Home

Westlands

Woodlands Residential Home (Seeability) 88

Tiltwood

Tupwood Gate

Westwinds (Care Homes Learning Disabilities

Two Counties Care Ltd

32 94

Tyrwhitt House

Woodlarks Workshop Trust

Woodside View

Wey Valley House

Woodview

White Bird Care and Nursing Agency

White Gates Private Nursing Home

Upalong Residential Home

White Lodge

UpďŹ eld, 1

White Lodge Centre

Whitebourne

Whitehatch

Whiteley House

Upper Halliford Nursing Home

32, 71

Worplesdon View Care Home 95 Wray Common Nursing Home

Wray Park Care Home

Wychwood

Wykeham House

Y Your Choice Living DCA

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. ÂŠ 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choicesâ&#x201E;˘ is a trademark of Care Choices Limited. ISBN978-1-909048-27-0 Ref. No: 4001/Surrey19/0912. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Surrey County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Group Sales Manager: David Werthmann. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder

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www.nightingales.co.uk

With prudent planning care fees do not need to be a problem We look to provide you with: A guaranteed income for life The ability to live in the home of your choice No fear that your money will run out The provision for rising care costs Peace of mind for you and your family

Please call 01344 636374, 01344 891199 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Return to: Protection & Investment Ltd Index House, Ascot, Berkshire SL5 7ET

Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)