Wirral Care Services Directory by Care Choices Ltd

Wirral Care Services Directory 2012/13

River Mersey

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts

Publications

RDD CARE HOMES WHERE PATIENT CARE IS THE ONLY CONSIDERATION

> Riversdale Nursing Home 14 - 16 Riversdale Road, West Kirby, Wirral, CH48 4EZ Telephone: 0151 625 2480 Facilities & Services: • Daily activities and regular trips • Close to Local shops and Public Transport • Minibus or other transport available on request • Pets are welcome • Lift and Wheelchair access • Landscaped gardens for residents • Telephone Point in each room/Mobile (if required) • Television point in each room

Daleside Nursing Home < 136 - 138 Bebington Road, Rock Ferry, Wirral, CH42 4QB Telephone: 0151 644 6773 Facilities & Services: • Daily activities and regular trips • Own GP if required • Pets are welcome • Close to Local shops • Close to Public Transport • Minibus or other transport available on request • Lift and Wheelchair access • Landscaped gardens for residents • Television point in own room

> The Dales Care Home 6 - 8 Marine Park Road, West Kirby, Wirral, CH48 5HW Telephone: 0151 625 2574 Facilities & Services: • Daily activities and regular trips • Own GP if required • Pets are welcome • Close to Public Transport • Minibus or other transport available on request • Lift and Wheelchair access • Landscaped gardens for residents • Television point in own room

When people have worked hard throughout their lives and have been committed to helping others, we think they deserve extra cherishing. They need a home where individuality is emphasized, with staff that have time to give attention to small details, and where they have the choice of enjoying the company of other fellow Service Users.

We are a family run business comprised of 2 nursing homes and 1 residential home all based on the Wirral. We have our Investors in People award in all 3 homes. Brochures are available upon request please call us if you need any more information.

“Individual

care for

individual residents

”

Palm Court

ail m r e e to o e id . on gu ome h p E h ele RE care t F se ea our ng a l P or si f oo ch

Private Residential Home www.palmcourtcare.co.uk

The emphasis at Palm Court is on independence and freedom of choice in an elegant atmosphere of subtle taste and charm. Our personal care residence is a place you can call home, with complete confidence that your medical and personal needs will be respected at all times by mature, caring and experienced staff. You and your loved ones will also appreciate the assurance of knowing that we provide an environment of safety and security. Some of our rooms include a comfortable living area and en-suite facilities. You may also wish to bring your

own furnishings, or you could make arrangements for us to help you decorate your new room. Each room is television-ready and some are equipped with a telephone line. You will also be secure in the knowledge that a 24 hour emergency response system may be activated from every room. Palm Court is close to local amenities including the seafront and beach at the end of the road.

“A place to call home”

Telephone Jackie for a brochure, or call in and find out about our wide range of facilities and meet our team of friendly, mature staff. We look forward to meeting you. The Staff and Residents at Palm Court are proud supporters of

Helping Army Veterans with PTSD.

For more information please contact:

Palm Court 1 Curzon Road, Hoylake, Wirral CH47 1HB Tel: 0151 632 0900

Security

•

Independence

•

Peace of Mind

Contents Introduction

How to contact the Department of Adult Social Services

What happens when you contact the Department of Adult Social Services? 6 Self-directed support

Eligibility for support from Adult Social Services

Assessing your needs

Planning your support

Arranging your support

Reviewing your needs

Support and help

What help and support is available?

Paying for care

Direct Payments

Non - residential services - fairer charging through a financial assessment

Residential and nursing home care

Self-funding advice

What will you have to pay for your Residential/ Nursing care?

Key information

Making a complaint, comment or compliment about Adult Social Services 25 Access to records

Safeguarding adults

What is abuse?

Support in your own home

Older Peopleâ&#x20AC;&#x2122;s Parliament

Home care

Local Involvement Network (LINk)

Domiciliary care/support provider checklist

Useful telephone numbers

Home care providers

Other services and contacts

Wirral Well

Wirral P.O.P.I.N.

Wirral Short Term Assessment and Reablement (S.T.A.R.) Service

Wirral Assistive Technology Service

Support for carers

Housing options

Extra care housing

Sheltered accommodation

Care homes

Registered care homes

Care homes with nursing

Before moving into a care home

Moving into a care home or care home with nursing

Care homes checklist

Listings of care homes and care homes with nursing Bebington & West Wirral Care homes Care homes with nursing

34 37

Birkenhead Care homes Care homes with nursing

38 42

Wallasey Care homes Care homes with nursing

43 44

Index

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Wirral Metropolitan Borough Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this guide does not act as an endorsement or recommendation by Wirral Metropolitan Borough Council. The Directory only lists services that are located within the Metropolitan Borough of Wirral.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to the twentieth edition of the Wirral Care Services Directory. It contains useful information if you are looking for care within Wirral, whether you are paying for it yourself or receiving support from your local council. Staying as independent as possible is important to everybody. This Directory contains information about the support available to enable you to do this when remaining at home, moving into a housing scheme with care when you need it, or within a care home or care home with nursing. Whatever your care needs, this Directory can help you find the support that’s right for you.

Adult Social Care Services in Wirral The Department of Adult Social Services, in partnership with other agencies assess need and provide support to the people of Wirral, 24 hours a day, every day of the year. It aims to support people to enjoy the highest quality of life for as long as possible by providing access to a range of support services which will enable people to live safely and independently in either their own homes, or alternative accommodation if appropriate. One in ten people in the UK care for friends or family members and so support is also offered to people in caring roles. This is discussed on page 17.

How to contact the Department of Adult Social Services Central Advice and Duty Team (CADT) CADT provides a single contact point to the Department of Adult Social Services and they aim to answer any questions about how to get support from them. If you phone, write to, fax or email CADT, they will give you the advice and information you need to find out what support could be available to you.

Emergency Duty Team (EDT) EDT deals with enquiries about help from the Department of Adult Social Services that cannot wait until the next working day. The service is available outside normal office hours, including Monday to Friday, from 5pm to 9am, and twenty four hours a day at weekends and bank holidays (including Christmas, New Year’s Day and Easter).

CADT PO Box 32, Birkenhead CH41 5WE Tel: 0151 606 2006 Email: cadt@wirral.gov.uk Fax: 0151 606 2600 CADT is open Monday to Friday from 9am – 5pm.

EDT Social Work Dept C Block, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral CH49 5PE Tel: 0151 677 6557 Fax: 0151 677 5372 If the situation is extremely urgent, you can phone the police on 101 or 999 in an emergency.

What happens when you contact the Department of Adult Social Services? CADT will gather some basic information about you and pass this onto the relevant team who will then contact you to discuss your circumstances and any difficulties you may be having. Other people may contact Adult Social Services on your behalf, such as:

• frailty because of old age; • learning disabilities; • permanent, substantial physical disabilities;

• a relative, friend or neighbour;

• problems related to the misuse of drugs and alcohol; or

• a health professional such as a doctor or health visitor; or

• long term conditions or illnesses which affect your ability to carry out the tasks of daily living.

• any other agency.

If you care for someone who is affected by one or more of the above then you are also entitled to have an assessment of your needs as a carer. If you do not need the services of the Department, the team will offer information and advice about other ways of receiving help.

To be eligible for an assessment, your lifestyle has to be affected by one or more of the following: • sight or hearing difficulties; • mental health problems;

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Self-directed support Self-directed support is about people being in control of the support they need to live the life they choose, and putting them at the centre of services. You may also have heard it called personalisation or personal budgets or perhaps heard about Direct Payments. If you ask the Department of Adult Social Services for help they will assess your current situation. They will ask you, with their help, to complete an initial self-directed assessment. This helps them identify what your needs are. If you are eligible (explained on page 7) they will then work out an indicative budget to pay for support to meet these needs (discussed on page 8). You can then decide whether you want your personal budget as a direct payment so that you can organise the care yourself, or whether you would like them to organise it for you, or a combination of both. Having a direct payment means that you have far more control over how the money for your care is spent. It ensures that the services you receive are those you have directly chosen to help you achieve things that are important to you. On the other hand if you don’t want to organise your own care, you don’t have to. The Council will arrange a direct payment only if you want to organise your care yourself, otherwise they can arrange your care using the money in your personal budget. You could also choose to have the direct payment managed on your behalf by a third party or an organisation. This way you would still have control over the services you receive and have someone manage the payment side of it for you.

Whether you would like them to arrange your care, or you would like a direct payment, for all or part of your personal budget, they will need to develop a support plan with you. This will say how your needs will be met and what outcomes will be achieved, what services will be used, how much these will cost, and how much you might need to contribute, depending on your financial situation. You can write your own support plan, perhaps with help from your friends or family. If you choose to, you could write the support plan with your social care worker, or another approved agency in the community. The Council will need to approve the final plan with you and the cost of this plan is called a ‘personal budget’. The next stage is to arrange your support. Once they’ve agreed your support plan with you, the Department of Adult Social Services will make available the money needed to pay for the services in your plan. Planning your support is explained further on page 8. In the past, the Council would then arrange everything on your behalf, but the Council doesn’t know what you like as well as you do! What’s different now is that you have choices and through choice comes greater control over the care and support you receive. They’ll need to review your situation at regular intervals to make sure everyone is happy that it is working to fulfil your needs, meeting the outcomes you identified in your support plan and that all the practical details are as they should be.

Eligibility for support from Adult Social Services Whilst the Department of Adult Social Services can give advice over the phone or provide verbal or written information, they can only provide or arrange care for people who meet their eligibility criteria. These guidelines, called ‘Fair Access to Care Services’ (FACS), ensure that everyone is treated fairly and that money is always used in the most effective way. There are different levels of need, from ‘critical’ to ‘low’: • ‘critical’; • ‘substantial’; • ‘moderate’ and ‘low’. The Department of Adult Social Services can only

Alternative formats

offer support to people with ‘critical’ or ‘substantial’ needs. Whether you are in one of these categories will be determined by looking at your circumstances, the things you are having difficulty with and the level of risk to your safety if you don’t get support. This is done by undertaking an assessment. Support if you have a disability If you have a permanent and substantial disability (including sight or hearing difficulties, or both) then the Department will also see if you qualify for any support under the Chronically Sick and Disabled Persons Act 1970.

continued on page 8

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Eligibility for support from Adult Social Services continued This might include, for example, practical support at home or adaptations to your home. Financial support Part of the assessment process includes an assessment

of your financial circumstances. This will determine what contribution, if any, that you are required to make towards the costs of the support you need.

Assessing your needs Before Adult Social Services can help you set up your support they need to know more about you and your circumstances. They will ask you some questions and collect information to help establish if you are eligible to receive support. There are a number of reasons why you might need help and support to manage your daily life. You might be getting older, have a disability or illness or you are a carer (spend time looking after someone who needs help and support insert link to carers section). Adult Social Services may ask you to work with their STAR service (explained on page 16) as part of the assessment if they think they can help you regain your independence more. It’s important to know there is support that can help you, some provided by the Council and some by other organisations. The Department of Adult Social Services can offer you support if you are assessed as having ‘critical’ or ‘substantial’ needs. An assessment will be completed with you and you know whether or not you are eligible for support at the end of this assessment. There are two sections to the assessment, one is about you and the support you may need and the

other is about your carer (usually family members or friends or neighbours who provide some form of care, be that physical care or emotional support, advice or advocacy support etc.) and the impact on them of doing the caring role (see page 17: ‘Support for carers’). The Department of Adult Social Services may not always be able to provide support directly, but they will give you advice and help about where you can get what you need. To ask for an assessment please call CADT on 0151 606 2006. Other services These services do not need an assessment to access: • luncheon clubs; • drop-in services; • welfare benefits; • advocacy; and • Blue Badges. For more information please contact the Central Advice and Duty Team on 0151 606 2006.

Planning your support When you have completed your self-directed assessment if you are eligible for support, a social worker will identify an ‘indicative budget’. An ‘indicative budget’ is an idea of what the Department of Adult Social Services considers it may cost to meet all your ‘critical’ and ‘substantial’ social care needs. If your needs can be met with the support of family, friends, neighbours and your local community then this will be considered first. The amount is a guide to the estimated cost of meeting your assessed needs. It is not an allocation of money, or a right, or a fixed resource, and it is used as a guide to the potential cost of

Advice for older people

providing support when constructing your Support Plan. The aim is to ensure you know of any costs to you to help with constructing your plan. In order for the Support Plan to be agreed, Wirral Council must be able to see and agree that your Support Plan meets clear outcomes relevant to you. When you have been told what your indicative budget is, you will need to agree a Support Plan. You can get help from your social worker, a family member, a friend or someone else. The Department of Adult Social Services has developed partnerships with ‘brokerage agencies’ who we can ask to help you write your Support Plan.

Helping you to Choose and Pay for care • 0800 38 92 077

For both you and your carer your Support Plan should include details of:

• enhance your quality of life;

• the things that are important to you;

• help you to regain or gain more independence;

• how you are proposing that the spending of your personal budget will help you achieve outcomes which will:

• keep you safe and make you feel safer; • support you to remain in your own home; • how the money will be spent on a day to day basis.

Arranging your support You can choose one of three ways to manage your personal budget.

agency cannot be the same agency as the one that helped you write the Support Plan;

1. Take all of your personal budget as a Direct Payment. This is a cash payment from the council that allows you to directly arrange and pay for the support yourself. This could be employing a personal assistant, support from an agency, or for other things you decide for yourself. The cost of support you choose cannot exceed the cost the council pays for similar services. If you take your personal budget in cash:

- the Direct Payments support service can manage it for you.

- you can manage the cash yourself; - you can appoint someone to do it for you, for example, your partner, family member or a friend; - an agency can manage the payroll for the people you employ or they can manage the budget. This

If you take your personal budget in cash you will need to keep records of how you spend the money. The Department of Adult Social Services will discuss this with you and can help you with this. 2. Tell the Department what you want and ask them to pay or arrange to pay for your support needs. If you choose to ask them to arrange support on your behalf, they will manage your personal budget for you. 3. Have a combination of the first two choices. The one you choose will be the one that works best for you.

Reviewing your needs Because your personal budget is based on your needs, your budget will not change unless you have a review of your needs. The Department of Adult Social Services will review with you both yours and your carer’s support plan regularly to make sure everything is going well and that you have enough money to pay for the support you need. Either you, your carer or the Council can call a review at any time.

The Department knows that your needs change and so will re-assess your needs at each review point which may affect the amount of your personal budget. The Department will want to know whether the outcomes you set out in your support plan are being achieved and how we can best spend your personal budget to enhance your quality of life.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Support and help The Department of Adult Social Services ensures that people in Wirral with social care needs are provided with help, care, support and protection to enable them to live independent and dignified lives at home or elsewhere in the community. To achieve this, the Department works with other organisations to arrange

a range of care services to meet people’s needs. The Department is one part of Wirral Council Services and is separate from the Government’s Department of Work and Pensions (once known as the Department of Social Security), which includes the Benefits Agency and the Child Support Agency.

What help and support is available? Everyone can get information and advice from the Department of Adult Social Services and many people receive further help. Most of the support provided is aimed at enabling people to maintain their independence in their own home or in their local community and to provide support to carers.

The Department works in partnership with Health and Housing departments and other caring organisations to plan, provide and arrange services. If staff from the Department are unable to provide you with help, they will always try to put you in touch with an agency that can.

Support in your own home There is a wide range of services which are designed to help you to stay at home including: • • • • • • • • •

home care; meals on wheels; equipment; Assistive Technology; adaptations; daytime activity; short breaks; supported accommodation; and extra care sheltered housing.

Home care

Home care providers .......... page 13

Home care (also known as domiciliary care or home support) is practical help for people to stay independent at home, in housing with care and supported living. Examples of the sorts of services that home care can include are: • personal care - such as help with getting up or going to bed, bathing, showering and going to the toilet; • food and drink – such as help with eating and with special diets; • simple treatments – such as help with prescribed medication, reminding you when medication needs to be taken, applying creams and lotions, simple dressings and eye drops; and • personal assistance – such as help with dressing, surgical appliances and manual aids, help to get

Advice for older people

up and go to bed and getting around your home using a hoist. brookfieldhomecare_Layout 1 08/06/2012 16:23 Page 1

We offer a flexible caring service to clients in their own homes, promoting independence whilst providing support to main carers/family.

• Detailed care plans are formulated and discussed with clients/ relatives before case work is assigned.

• Staff are recruited locally after a rigorous process which includes police checks and an induction period before commencing employment. Staff also benefit from our ongoing training programme.

We can provide the following services:

• Assistance with washing, dressing and bathing • Shopping and Pension collecting • Preparation of Meals • Light household duties including laundry • Sitting service • Advice on nursing home care if required, either short or long term • Temporary support as and when the need arises Registered by CQC and Metropolitan Borough Of Wirral

Email: homecare@brookfieldcare.co.uk www.brookfieldcare.co.uk Tel: 0151 625 0050 Grange Road • West Kirby • Wirral • CH48 4EQ

Helping you to Choose and Pay for care • 0800 38 92 077

Home care from Saga Many people would like to remain in their own homes as they get older and continue enjoying the comfort and security of familiar surroundings. Saga Homecare can help them to do so with support from a team of professional, dedicated carers.

Quality home care with choice and flexibility Saga’s home care service is both flexible and wide-ranging. Our dedicated carers can see to a variety of personal and domestic needs – whether it’s help getting up in the morning, daily assistance with meals or medication, or a spot of shopping once a week. We can even provide night-sitting and 24-hour live-in care plus specialist care for people who have dementia or Alzheimer’s. That’s not all. Saga can arrange temporary care for someone who would like help before they enter hospital or who needs support while convalescing. We also offer a respite service for carers, giving them the opportunity for a break.

Saga’s dedicated carers Saga knows how important it is to find the right people to look after our customers because it can be a big step inviting someone into your home. That’s why our carers are rigorously checked before they undergo an extensive training programme. We also encourage them to acquire further caring skills and professional qualifications in care. We also use a monitoring system, which provides our customers with the reassurance that they are receiving the agreed amount of care at the time they need it.

Now available throughout the Wirral For more information, or to order the Saga Guide to Care, talk to a member of our Care Team on

0800 068 8535 NSA-IL0024v2

stating reference RP6201 Lines open 8.30am - 5.30pm weekdays and 9am - 1pm Saturday.

saga.co.uk/home-care

The carers are so good at engaging you and keeping you in the world. Companionship is vital. Confused about care options? Call for your free Saga Guide to Care To help people who are looking for advice about care, Saga has published a guide explaining the care and funding options available today. Call us on the number opposite to order a free copy.

Domiciliary care / support provider checklist © Care Choices Ltd 2012 These questions may be useful when considering using the services of a domiciliary/support care provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by The Department of Adult Social Services contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for The Department of Adult Social Services People arranging and funding their own care either privately or through a Direct Payment or a personal budget are able to choose their own worker or domiciliary care/support provider. PROvIDERS • What experience does the provider have in your particular field of need? Can they supply references for you to check? • Domiciliary care/support providers providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How long has the provider been operating? • How many carers would the provider assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending? • How can you contact the provider in an emergency or outside office hours? • How hard or easy would it be to make a complaint and how are things then put right? • If this is a private contract ask for a copy of the provider’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. DOmICILIARy CARE/SuPPORT PROvIDERS All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety.

Nursing and care services in your own home LIVE-IN CARE COMPLEX CARE PALLIATIVE CARE HOSPITAL TO HOME PERSONAL CARE SOCIAL COMPANIONSHIP HOLIDAY CARE

From long-term complex care, through to support with everyday living, Advantage Healthcare Group can provide you with a high quality bespoke care service. Our service allows you to remain independent in the comfort of your own home, without having to compromise on the quality of your care. For more information on how we can be of assistance to you, please contact our Care at Home team today.

0800 694 4555

www.advantagecareathome.com

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Home care providers Angels Care Wirral Limited Birkenhead Tel: 0151 345 1167

Advertisers are highlighted

Crossroads Care in Wirral (Cheshire WEst & Shropshire) OP D PD LDA SI YA Wirral Tel: 0151 343 1960

Apollo Care Birkenhead Tel: 0793 235 9076

OP D PD YA

Bluebird Care (Wirral) Birkenhead Tel: 0151 647 8676

OP D PD SI YA

Brookfield Care Agency Ltd OP D PD SI West Kirby Tel: 0151 625 0050 Advert page 10 & page 35 Care Connect Wirral Limited Ellesmere Port Tel: 0151 356 5308 OP D PD LDA MH SI YA AD Community Caring Ltd Upton Tel: 0845 643 2142 OP D PD LDA MH SI YA AD Community Supported Living Ltd Birkenhead Tel: 0151 652 9292

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Domiciliary Care Centre, The Beechwood Tel: 0151 641 8911 OP D PD LDA MH SI YA Guardian Homecare Blackpool Tel: 01253 400636 OP D PD LDA MH SI YA AD Harbour Supported Living Services OP D LDA MH YA Heswall Tel: 0151 630 0062 Haven Care (Wirral) Limited OP D PD MH SI YA Heswall Tel: 0151 342 8969 Home Instead Senior Care Moreton Tel: 0151 6777254 OP D PD LDA MH SI YA Advert page 15 Housing 21 - cherry tree house Moreton Tel: 0370 192 4547

OP D YA

Continued on page 14

OP D

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

0800 38 92 077

www.tlcwirral.co.uk

33 Market Street, Hoylake. CH47 2BG

Quality care in your home Personal Care

Promoting Independence Respite Services Overnight Care Shopping

Meal Preparation Companionship

Accompanied Outings Advice for older people

Professional Homecare Services



Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Housing 21 (Wirral) Wirral Tel: 0303 123 1451

OP D PD SI YA

Inclusive Lifestyles Limited Chester Tel: 01244 651 961

PD LDA MH SI YA

Independent Supported Living Ltd LDA MH YA Eastham Tel: 0151 328 1444 Local Solutions (Wirral) Birkenhead Tel: 0151 644 4541

OP LDA

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Regard Partnership Ltd, The Woodchurch Tel: 0151 606 1030 Rowan Care Ltd Birkenhead Tel: 0151 641 9036

LDA MH

OP D PD LDA MH SI

saga homecare Birkenhead Tel: 0844 736 8290 OP D PD LDA SI YA Wirral Tel: 0151 653 4466 OP D PD LDA MH SI YA Advert page 11

Mears Care (Wirral) Moreton Tel: 0115 677 2003 OP D PD LDA MH SI YA AD

Support 2 independence Merseyside Tel: 0151 653 9094

Natural Breaks Merseyside Liverpool Tel: 0151 207 9120

T L Care North West Ltd Hoylake Tel: 0151 632 4065 OP D PD LDA MH SI YA AD Advert page 13

PD LDA MH

Natural Networks - Individualised Support Service Liverpool Tel: 0151 702 0470 PD LDA MH SI YA AD Nautilus Care Wallasey Tel: 0151 639 8454

Advert page 15

New Pathways Liverpool Tel: 0151 707 3705

LDA

PD LDA MH SI YA

Wirral Autistic Society Domiciliary Care Service Bromborough Tel: 0151 334 7510 Wirral Flexicare Wirral Tel: 0151 647 9428

LDA

OP PD LDA MH

Wirral Mind Birkenhead Tel: 0151 512 2200

north west community services ltd Birkenhead Tel: 0151 647 8892 OP PD LDA SI

Wirral Supported Living Service Merseyside Tel: 0151 666 5224 OP PD LDA SI YA

Osborne Court Limited Port Sunlight Tel: 0151 643 8602

U5 Limited Liverpool Tel: 0151 252 2567

OP D PD MH SI

Pendleton Care Ltd Birkenhead Tel: 0151 651 1716

OP D PD LDA MH SI YA

LDA MH

Potens domiciliary care agency Birkenhead Tel: 0151 651 1716

PD LDA MH

Professional Carers Wallasey Tel: 0151 638 4500 OP D PD LDA MH SI YA AD Randstad Care Limited Liverpool Tel: 0151 236 2633 Client groups

OP D PD LDA MH YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Advice for older people

Helping you to Choose and Pay for care â&#x20AC;˘ 0800 38 92 077

Bebington & West Wirral

Birkenhead

Wallasey

Care homes

Care homes with nursing

NAUTILUS Welfare Services

Nautilus Welfare Fund is a charity which provides services for former Merchant Navy seafarers and their dependents.

At the heart of our service is the Mariners Park Estate. The Estate provides:

Nautilus House, Mariners’ Park, Wallasey

• Independent living with support services as required.

Services for Former Merchant Navy Seafarers and their dependents.

• Mariners’ Park Care Home provides nursing, residential and respite/short break care. • Nautilus Care also provides a Domiciliary Care Service throughout the Wirral. This flexible resident-focused service enables retired seafarers to remain independent within their own homes, providing a range of services from cleaning to personal care. • One-off and regular grants are also provided nationwide. tel: 0151 639 8454 / fax: 0151 346 8801 email: welfare@nautilusint.org Nautilus Welfare Fund Registered Charity No: 218742 Administered by Nautilus International

Visit www.carechoices.co.uk for further assistance with your search for care

Wirral Well Wirral Well is a free online service which collects together information about well-being, health and social care services in Wirral, together with community activities and events listings. Wirral Well contains information about anything from getting outdoors and being active, art classes, growing your own food, complimentary therapies

to statutory health and social care services such as information on care homes, assistive technology and managing long term health conditions. Whether you want information for your own wellbeing or are looking for services to help others the site is there to help. Please visit www.wirralwell. org.uk

Wirral P.O.P.I.N. What is the P.O.P.I.N. Service? Promoting Older People’s Independence Network (P.O.P.I.N.) is a free service to all people of 65 and over in their own homes. The service aims to: • help people stay independent within their own homes; • promote safety in the home; • give advice on staying healthy and promote general well-being; • assist people to improve their income; • reduce the need for domiciliary support and/or residential care; and • prevent people’s circumstances deteriorating.

You can self-refer or be referred by family, friends or professionals, as long as you give consent. The P.O.P.I.N. advisor will visit on a day and time that is convenient and complete an assessment to help identify any needs. The advisor will give advice and information about different services available to help maintain independence in the home. Contact Promoting Older Peoples Independence Network (P.O.P.I.N.) P.O.P.I.N. is available Monday to Friday from 9am – 5pm Tel: 0151 666 4659 Email: popin@wirral.gov.uk

Wirral Short Term Assessment and Reablement (S.T.A.R.) Service What is the S.T.A.R. service?

What sort of things will the team look at?

The service is provided by health professionals and social care staff who will assess you in your home, to get a clearer idea of your needs and help you regain your independence. If you wish to benefit from this service, it is important that you understand that the aim will be to encourage you to do as many things for yourself as possible. The service is provided for one to three weeks but may continue for a maximum of six weeks depending on your progress.

Wirral S.T.A.R. will look at what you used to do and find ways to enable you to become more independent. The ways the team can help include:

Who is this service for? You may have been a hospital in-patient or be living in your own home but will have been assessed as needing the service by a care manager from the Department of Adult Social Services or an occupational therapist from the hospital or intermediate care services. The service is aimed at people aged 18 or over who live in Wirral.

Advice for older people

• increasing your confidence; • finding new ways for you to do things; • providing you with specialist equipment or technology if necessary; and • offering practical help and encouragement. Your programme of reablement will focus on everyday issues such as: • washing and dressing; • advice on how to reduce the risk of falls; • helping you cope with memory problems; • coping with practical tasks such as laundry and cooking; • getting around your home;

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• practice using specialised equipment; and

Will I be charged for this service?

• supporting you in getting into the habit of taking prescribed medication regularly.

There is no charge for this service, however, if you require ongoing support, you may, following a financial assessment, have to contribute towards the cost.

The team may also work with other organisations that may be able to help you with your day to day activities.

Wirral Assistive Technology Service The Wirral Assistive Technology Service, which is also known as ‘telecare’, is a service that uses simple equipment to support people to live safely and independently in their own home. It provides reassurance and peace of mind to individuals, whilst also providing support to carers. To see how assistive technology can be used around the home and to read some case studies, visit our Interactive Smart House. The service is provided via personalised assistive technology packages to support individuals, with assistance available 24 hours a day, 365 days a year via connection to a response centre. Advisers from accredited provider Seniorlink Eldercare can help individuals choose the sensors and detectors to assist them to stay safe in their own home. The assistive technology fact sheet provides further information of the service and a short summary of some of the equipment available.

How assistive technology works Discreet sensors and detectors are connected by a telephone line to the response centre, which is staffed 24 hours a day, 365 days a year. This means that help is always at hand. If an incident occurs such as a fall or if there is a request for help, the sensor is activated, which alerts the control centre, carer or family member. Trained operators respond to calls immediately to offer support and advice. If necessary, they will contact family, friends, carer(s), or send a mobile responder from the team to visit the individual’s home to check they are OK. For further information or to ask for an assessment, contact the Central Advice and Duty Team on 0151 606 2006.

Support for carers You are a carer if you look after a family member, partner or friend who, without that help, would not be able to manage because they are ill, frail, disabled or have mental health or substance misuse issues. Carers are not paid to provide care and are not employed by an agency or provide care as a volunteer. If you are regularly providing a substantial amount of care for another person you are entitled to have a carer’s assessment: this will look specifically at the support that you as a carer need to enable you to continue to care. The assessment will look at your own health, whether you are working or in education and whether you have time to yourself to do the things that are important to you. You can choose how you have your carer’s assessment, this can be a self- directed assessment that you complete with social care staff; or if you don’t want to have a separate assessment, your views can be taken into account when the person you care for is having their community care assessment, this is a ‘joint assessment’. The information you provide through the assessment will help you to identify what support or services that will help you in your caring role. The

support you need can be provided through Adult Social Services, Children and Young People’s Services or the voluntary, community and faith sector groups. The support should be recorded in a Support Plan, either your own or in the Support Plan created for the person you care for. A social care worker will discuss this with you. If you would like a carer’s assessment or want to ask for more information, call the Central Advice and Duty Team on 0151 606 2006.

Visit www.carechoices.co.uk for further assistance with your search for care

Housing options Extra care housing Extra care housing offers a way of supporting you to live independently for as long as you possibly can. It gives you the security and privacy of a home of your own combined with a range of facilities on the premises and 24-hour care services if you need them. Extra care housing is sometimes called ‘very sheltered housing’. The look of the housing varies; some are new purpose built retirement villages, others are modernised sheltered housing schemes with extra services on site. Many offer a choice of housing such as flats or bungalows, for sale or rent. Extra care housing is different from care homes and care home with nursing because:

• 24-hour care services are available - if you need them;

• extra care aims to offer a home for life;

If you are thinking of moving into extra care housing it is important to find out exactly what it will cost you. You may qualify for benefits to meet all or part of the costs. You would also need an assessment of your care needs by Adult Social Services.

• you are living at home - not in a home; • you have your own front door - you decide who comes in; • couples and friends can stay together; • there is a mix of able and less able older people; • it offers a safe and secure home for people who need support;

• you get support to keep your independence; and • there are no compulsory social activities – you can join in or you can be private. The benefits for people living in extra care housing are: • the security of owning or renting your own home; • peace of mind that goes with having 24-hour care; and • support - for example, help with filling in forms.

If you wish to express interest in extra care housing please contact the Central Advice and Duty Team on 0151 606 2006 or Wirralhomes on 0151 691 8040

Sheltered accommodation You may not need the level of support offered by extra care housing but may still benefit from moving from your present home, for example to sheltered or ground floor accommodation. If this is the case you should get in touch with Wirralhomes, a partnership of Registered Social Landlords in the Wirral area who have agreed an allocations policy for letting their housing stock

Advice for older people

in the Borough. The policy is based on a register of applicants whose housing needs are assessed. Available social housing vacancies are advertised each week and applicants may apply for suitable properties. Please contact Wirralhomes on 0151 691 8040 for more information.

Helping you to Choose and Pay for care • 0800 38 92 077

Care homes Registered care homes A registered care home provides accommodation, meals and help with personal care tasks such as washing, dressing, bathing, getting in and out of bed,

getting around and eating. Unless the care home is registered to provide services ‘with nursing’ then nursing support is not provided.

Care homes with nursing Care homes with nursing vary in size and facilities. However, they are all registered and provide 24-hour nursing care for people who are bedridden, very frail or have a medical condition or illness that means they need a lot of attention from a nurse. There is always a qualified nurse on duty; the number of nursing staff varies according to the size of the home and in accordance with the

requirements of the Care Quality Commission. A care home with nursing can also provide the same services as a care home for people who do not need nursing care, although the cost of providing such care may be higher than in a care home. Paying for these types of care is discussed on page 22.

Before moving into a care home Here are some important steps to consider:

of your personal wealth;

• contact the Central Advice and Duty Team on 0151 606 2006 for an assessment;

• make a checklist before visiting possible care homes (see ‘Residential care homes checklist’ on page 21);

• ask a relative/friend to help with decision making; • seek advice from your solicitor before making any final decisions; • speak to an independent financial adviser about your financial situation and care costs; • look into state benefits you can claim, irrespective

• make sure that your visit is not rushed and take time to talk to the other residents; and • ensure that you fully understand the rights and responsibilities of any formal contract with a care provider.

Orchard Care Homes in the Wirral area At Orchard Care Homes we provide high quality facilities. All rooms have en-suites and we offer a variety of lounges which provide a homely feel. Great care is more that just modern facilities; at Orchard we have a motivated team dedicated to making our residents feel happy and at home. We offer our residents regular activities and visitors are always welcome to join us. We welcome your enquires whether you are self or local authority funded, looking for permanent or respite care. • St Helens Hall and Lodge Elephant Lane, St Helens, Merseyside, WA9 5EL Residential and Dementia Care Home

• Thornton Hall and Lodge 16-18 Tanhouse Road, Thornton, Liverpool, L23 1UB Residential and Dementia Care Home

Tel: 0845 603 7743 Web: www.orchardcarehomes.com

Visit www.carechoices.co.uk for further assistance with your search for care

Moving into a care home or care home with nursing These are some points to remember: • you will have your own bedroom, unless you want to share one;

• all homes are independently inspected by the Care Quality Commission;

• homes will meet health, safety and hygiene standards;

• you will be given a support plan, which describes how the staff in the home will care for you;

• homes are committed to creating an environment that is as much like your own home as possible;

• staff will be trained to carry out the tasks they are doing;

• staff at the home are committed to basic values to promote your privacy, dignity, independence, choice, rights and fulfilment;

• staff will help you and ask how you prefer to be helped;

• staff will encourage you to bring your own personal belongings into your room; • you can invite people to visit you at any reasonable time, and meet your guests in private; • you will be able to choose your meals from available menus, and the home will respect your dietary and cultural needs; • you will be able to choose social and recreational activities that you would like to be involved in, both in the home and in the local community; • •

•

your Support Plan will be reviewed from time to time to make sure your needs are still being met. You and, if you want, your family will be involved in the reviews;

• social care staff will inform you what Social Security benefits you could claim and who can help you to claim them; • if you have special care needs, such as special bathing equipment, the home will provide for these wherever possible; and

• you will be able to choose your own form of worship and any cultural activities; you have the right to make your own decisions and take risks, as long as these do not affect the wellbeing of other people in the home;

if the Department of Adult Social Services pay towards your care they will explain your contribution towards the home fees and you will be asked to sign a contract by the home manager. This contract should make clear what services are included in the fees and which will cost extra.

Choosing the right care home for Mum was made easy. • Residential Care • Dementia Care • Respite Care • Day Care

YEARS 1992

2012

Advice for older people

T hank you, Caldy Manor!

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

Caldy Manor | Tel: 01515 150 410

From the moment my mother and I first visited Caldy Manor, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

| Caldy Wood, Wirral, CH48 2HY

Helping you to Choose and Pay for care • 0800 38 92 077

Care homes checklist © Care Choices Ltd 2012 Fees per week £

Home 1 �� Home 2 �� Home 3 �� FIRST IMPRESSIONS 1 2 3 • Were you met by someone when you first arrived at the care home? ooo • Do staff seem warm, friendly and polite? ooo • Do the residents seem happy, ooo active and sociable? • Does the home feel homely and welcoming? ooo • Is the home fresh, clean and comfortably furnished? o o o FEES • How much are the fees? (Insert fees above right.) • Do the fees cover all the services available? • Under what circumstances will the fees alter eg annually or according to increasing needs? • Is the notice to terminate the contract reasonable? • Can you see a table of the fees charged?

1 2 3

• • • • •

Is there enough privacy given to residents? ooo Is alcohol served or permitted? ooo Are there smoking and non-smoking areas? ooo W hat arrangements are there for religious observance? o o o C an you handle your own money? If not, what arrangements are in place? ooo • Does a hairdresser/chiropodist visit? ooo • A re residents accompanied on visits to the GP or hospital? ooo

Staff 1 2 3 o o o • D o the staff appear clean, ooo cheerful and respectful? ooo • O bserve how the staff talk to residents. ooo Are people treated with dignity as well as being ooo treated in a friendly manner? o o o • Are the staff formally trained? ooo o o o • Is there an adequate number of staff on duty day and night? What evidence is available to back this up? ooo 1 2 3

TRANSPORT • Is the home easy to get to for relatives and friends? o o o Visitors • Does the home provide its own transport? • Are visitors welcome at all times? o o o • Is there somewhere to see them in private? Can you see what sort? ACCOMMODATION 1 2 3 • May your visitors join you at meals? • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • C an you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough electric sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties? What evidence is available that shows this?

o o o Catering • How much choice do you get about meals? o o o • Is the food varied and interesting? o o o • Can the home cater for your dietary needs? o o o • Ask to see a current menu to answer these questions. o o o • Can you have snacks or drinks any time of the ooo day or night? • Can you eat in your room? ooo o o o ACTIVITIES • Can you continue to pursue your hobbies and interests? ooo o o o • What sorts of activities and entertainment are organised? • Can you see a copy of the home’s current ooo activities diary? 1 2 3 • Are outings and holidays arranged? How much do they cost? o o o • Are escorts available if necessary? o o o • Is a library service available? • Can you have your own flower bed or ooo help in the garden? • Can you stay in your own room if you want to?

o o o Gardens • Are the grounds/gardens attractive? 1 2 3 LIFE WITHIN THE HOME • Are all areas safe and accessible? • A re there any rules and restrictions (e.g. going out, returning)? • Is there somewhere to sit? Can you see a copy of any literature pointing these out? o o o • Are they quiet? • Can you choose when to get up and retire every day? o o o Contract Terms • Can you retain your own room if away? • How are residents involved in decisions about life in the home? o o o • Can you have a short-stay or trial period? • Ask to be given a statement of terms and • Is there a telephone where you can make conditions used by the home. and take calls in private and comfort? ooo • Are all procedures, such as complaints, • Will someone post a letter for you? Or is there a post box nearby? ooo clearly spelt-out? Where? Ask to see a copy.

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1 2 3 ooo ooo ooo ooo 1 2 3 ooo ooo ooo ooo ooo ooo 1 2 3 ooo ooo ooo ooo ooo ooo ooo ooo 1 2 3 ooo ooo ooo ooo 1 2 3 ooo ooo ooo ooo

Paying for care Direct Payments Direct Payments are cash payments the Council can pay you instead of organising a service on your behalf. It’s a different way of getting the support you need. You spend the money on getting the support you want to meet your needs and that has been agreed in your Support Plan. This enables you to have more choice and control in how you are supported. You can use the money to employ a personal assistant or you can use an agency to provide staff for you. Or you can ‘mix and match’ and have some

of your support provided by Adult Social Services and take some as a Direct Payment. You must use the money to meet your assessed needs. You can’t use the money to employ a close relative or person living in your home. A Direct Payment cannot be used to pay for care in a care home or care home with nursing. To find out more about Direct Payments please call CADT on 0151 606 2006.

Non - residential services - fairer charging through a financial assessment The amount you will have to pay for your care will depend on your personal circumstances. The Department will carry out a financial assessment. You will also be offered an independent Welfare Benefits check. People who live at home are financially assessed taking into account all income, savings and investments, but excluding the cost of their home. Offset against this are standard living costs and expenses that arise from disabilities such as extra

heating, clothing, gardening and domestic work. Those with more than £25,000 in capital pay the full cost of their care in the community. While people still have the right to assessment and care management by the Council, you or your carer may prefer to deal directly with agencies that provide personal care. For more information about charging, call CADT and ask for the Personal Finance Unit.

Residential and nursing home care Funded Nursing Care Contribution People who need care in a care home with nursing can have the costs of the care provided to them by a Registered Nurse met by the NHS. This is known as the Funded Nursing Care Contribution (FNCC) and is payable in addition to the fee paid by the Department of Adult Social Services. Currently this is paid at a rate of £108.70 per week for the lower band and £149.60 for the higher band. If the Department of Adult Social Services is helping you pay the fees, staff will make the arrangements for you. If you are going to pay your own fees, you must ask for an assessment of your nursing needs. Third party payments Wirral Council has agreed a fair price that should cover the cost of your care. However, if the home you choose costs more than the rate the Council usually pays for someone with your needs, you

Advice for older people

will have the choice to ask someone else to make an additional payment. This means that they will have to pay the difference between the Council’s rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party top-up’. The law says that you are not allowed to make this additional payment, except in limited circumstances. Therefore, the additional payment normally has to be made by someone else, usually a family member or charity. Before anyone agrees to make additional payments on your behalf they should be aware that the amount could increase and they need to demonstrate to the provider that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should be aware that the Council does not guarantee to pay them on your behalf and can

Helping you to Choose and Pay for care • 0800 38 92 077

only offer the home the agreed fair price. Please ask your social worker to check that the home you are considering accepts local

authority rates and has a current contract with the Department of Adult Social Services.

Self-funding advice Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for a social care assessment by Adult Social Services. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below £25,000 for care in the community or £23,250 for residential care, Adult Social Services may then help you with the cost. If you are moving into residential care, you may be entitled to some of the following financial assistance and support. Twelve-week property disregard This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees. Adult Social Services will help with the cost during the first twelve weeks of permanent residential care, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period. Deferred payment agreements After the twelve-week property disregard period, Adult Social Services may be able to help you while your property is being sold, or if you do not wish to sell your property immediately. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid after your death or once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP) Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £51.85 a week if you need care by day or night, and at the higher rate of £77.45 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing

care, you will be entitled to the higher rate. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £108.70 a week for the standard rate. This is paid directly to the home. What if you run out of money? If your capital is likely to reduce to £25,000 for care in the community or £23,250 for residential/nursing care as a result of paying for care, you must tell Adult Social Services well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need the care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250 or £25.000 depending on the type of care, and the amount they, and you, will pay towards your care. For residential/ nursing care, if the home you have chosen charges more than the local authority will pay, you must find someone to pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. Alternatively, you may have to find a cheaper home. Understanding your rights before moving into a care home is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone

0800 38 92 077 Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

What will you have to pay for your Residential/Nursing care? Do you have more than £23,250 in capital and savings? What is ‘capital’? The value of your home is included in the assessment of your capital unless one of the following still lives there: • Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner)

or • A relative who is over 60 or disabled

Under this agreement the Council will pay the care home fees, without insisting that your former home is immediately sold. You will still have to pay a charge based on your income. The Council will recover the care home fees paid (apart from the first twelve weeks) after your death from the proceeds of the sale of your former property.

or • A child under 16 who you, or a former partner, are responsible for.

Remember:

NO Your local authority will contribute financially towards your care costs after they have carried out an assessment of your care needs.

How much? You will need to ask Adult Social Services for a social care assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Social Services will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Your choice of care home will be limited to those that accept your local authority’s funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250. If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250.

• It is just your own financial circumstances that are assessed, not your partner’s. • Your assessment will be made up of two elements, a care needs assessment and a financial one. • A care home with nursing will generally be more expensive than a residential home.

Consider claiming: • Income support. • Pension Credit. • Savings Credit (if you are over 65).

Definitely claim: • Attendance Allowance, worth £51.85 a week.

Moving into a care home with nursing? • You may be eligible for the NHS Nursing Care Contribution – currently £108.70.

Always seek advice:

YES Ask Adult Social Services for an assessment. Any care homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, your local authority can help with your residential/nursing care costs for the first twelve weeks. After this time you can enter into a Deferred Payment Agreement if you do not wish to sell your property immediately or if you are having difficulty selling your property.

WHATEVER YOUR CIRCUMSTANCES:

Advice for older people

• Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. For more information about what Adult Social Services will pay towards care costs, phone CADT on 0151 606 2006.

Some of the figures mentioned here may change over the life of this Directory.

Helping you to Choose and Pay for care • 0800 38 92 077

Key information Making a complaint, comment or compliment about Adult Social Services The Department Adult Social Services makes sure that the social care needs of people in Wirral are met, wherever this is appropriate. It tries to provide support in a fair and efficient way, but recognise that occasionally mistakes may happen. They genuinely welcome complaints, compliments, comments and suggestions. It is helpful to know when things are being done well, but it is also very important they know about any problems. If you tell them what is going wrong, that gives them opportunity to put it right and to make sure that their systems are improved. You can make a complaint, comment or compliment in a number of ways: • contact the Complaints Manager; • use the Complaints, Comments and Compliments Feedback Leaflet; • use the Council’s website; or

Conway Street Birkenhead Wirral CH41 4FD Tel: 0151 666 4296 Email for complaints: dasscomplaints@wirral.gov.uk Email for comments/compliments: dasscustomercare@wirral.gov.uk The Local Government Ombudsman can also investigate complaints about Adult Social Services; although they normally request you go through our complaints process first. They can be contacted at: The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH Tel: 0300 061 0614 Web: www.lgo.org.uk

Complaints about services commissioned, but not run, by the Department of Adult Social Services Complaints and comments are confidential and will (such as independent residential homes, day care provision and home care agencies) may be dealt not adversely affect services you are receiving or through the Department’s complaints procedures may be entitled to. or through the provider’s own complaints Advocacy procedures. If you’re not sure how to go about this, let the If you feel that you would like some support in making a complaint, independent help is available Department of Adult Social Services know and they from advocacy agencies. Details are available from can help. Any concerns can be also be passed to the your local One Stop Shop or contact the Complaints Care Quality Commission who are responsible for making sure all such services are run properly. They Manager. can be contacted at: If you want to contact us with any complaint, compliment, comment or suggestion: Care Quality Commission • tell any member of Adult Social Services staff.

Complaints Manager Department of Adult Social Services Hamilton Building

Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk

Access to records The Data Protection Act 1998 gives individuals the right to have access to personal information about themselves kept on computer and in writing. You can do this by making a request to have access to your records; the Act calls this a ‘subject access request’. You can see information recorded by Wirral Department of Adult Social Services or by other organisations providing a service to you on our behalf. Only you will be allowed to access your

records, but you can give your permission for someone else to see your records on your behalf.

Making a request To make a subject access request you need to: • make the request in writing; • provide suitable proof of identity (e.g., birth certificate, driving license etc.); and

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Access to records continued • provide sufficient details to locate the information you are requesting. If a subject access request is made via a solicitor there will be a £10 charge. Please contact Data Compliance Officer Department of Adult Social Services Hamilton Building Conway Street Birkenhead CH41 4FD Tel: 0151 666 4296

DASSSubjectAccessRequest@wirral.gov.uk Freedom of Information You can request information from the Council online by visiting www.wirral.gov.uk and making a request for a service or by writing to the Council at the address below. Information Manager Wirral Council Treasury Building , Cleveland Street Birkenhead, Wirral CH41 6BU informationmanager@wirral.gov.uk

Safeguarding adults Adult safeguarding ensures that adult at risk are able to retain independence, well being and choice – and live their life free from abuse and neglect.

Who is responsible for safeguarding adults? Adult safeguarding should be of concern to every agency involved in social care and health. Every agency providing services to adults at risk has a role in safeguarding adult s at risk, however councils are charged with the leading role. In Wirral the Safeguarding Adults Partnership Board makes sure that a wide range of agencies, services and people work together to safeguard adults at risk. These partners include health, housing, police, hospitals, the Care Quality Commission, the voluntary sector and people who use services and carers. Wirral’s Department of Adult Social Services provides safeguarding adults training to both its own staff and staff from other partner organisations who work with adults at risk.

Keeping safeguarding person-centred How Adult Social Services respond to abuse is influenced by the seriousness of the abuse, the relationship between the alleged perpetrator and the adult at risk and the views of the adult at risk. The needs of the adult at risk are the most important part of safeguarding. The purpose of safeguarding is to enable people to retain their independence, well-being and choice and to access their right to a life free from abuse and neglect. In Wirral a person-centred approach is taken, which is also sensitive to a person’s cultural needs. The focus is always on the empowerment and well-being of the person. The aim is to listen to the person, ensure that their voice is heard, and strike a balance between protecting individuals and promoting their safety, whilst recognising people’s rights to independence and choice, and supporting and enabling individuals to take risks.

What is abuse? Abuse can be something that is done to a person or it can be something that is omitted from being done. Abuse exists in various forms and can be perpetuated by one or more people. Whatever the abuse or the setting, abuse is not acceptable and a violation of a person’s basic human rights. It can be: Physical e.g. hitting, slapping, pushing, kicking, misuse of medication, restraint or inappropriate sanctions; Sexual e.g. rape and sexual assault or sexual acts to which the adult at risk has not consented, or could not

Advice for older people

consent or was pressurised into consenting; Psychological e.g. emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks; Financial or material e.g. theft, fraud, exploitation, pressure in connection with wills, property or inheritance or financial transactions, or the misuse or misappropriation of property, possessions or benefits; Neglect and acts of omission e.g. ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services,

Helping you to Choose and Pay for care • 0800 38 92 077

the withholding of the necessities of life, such as medication, adequate nutrition and heating; or Discriminatory e.g. racist, sexist, or acts based on a person’s disability or age; also includes other forms of harassment, slurs, or similar treatment such as disability hate crime.

Who is at risk of abuse? Anyone can be at risk of abuse. However, the information on these pages is concerned with those people who, because of their circumstances or situation, have been defined as an ‘adult at risk’, as we have particular responsibilities for this group.

Who is an adult at risk? An adult at risk is any person aged 18 years who appears to: • have health or social care needs; • be at risk of harm; and • be unable to safeguard themselves as a result of their health or social care needs; or • be unable to safeguard their own well-being, property, rights or other interests.

• situations where there is a misuse of power, control and/or authority.

How will I know if someone is being abused? Abuse can be difficult to spot and quite often the best option is simply to listen carefully to what an adult at risk is telling you. The following may be signs of abuse: • a series of unexplained injuries; • malnutrition, untreated ulcers or bedsores; • disappearance of personal possessions; • sudden appearance of unpaid bills; • bruising or bleeding in the rectal or genital areas; or • a change in mood or behaviour (e.g. becoming withdrawn, aggressive or emotional).

What can I do to stop abuse from happening? If you witness, suspect or have concerns that an adult at risk is being abused it is your responsibility to report it.

Who can I contact to report my concerns?

Abuse can happen in any setting including:

If you feel an adult at risk is unable to make decisions for themselves and is likely to remain at risk of abuse, or you yourself are being abused, you should contact the Central Advice and Duty Team in confidence on:

• a person’s home (including a care or nursing home);

Tel: 0151 606 2006 Fax: 0151 606 2600 Opening hours: Monday to Friday 9am to 5pm.

• at work;

If you need to call outside these hours then the Emergency Duty Team is available Monday to Friday from 5pm to 9am. This includes weekends and bank holidays (including Christmas, New Year’s Day and Easter).

Where can abuse happen?

• at college; • in a hospital; • at a day centre; or • anywhere else that people spend their time e.g. leisure centres. Due to the wide range of settings where abuse can happen, perpetrators of abuse are a diverse group and can fall into three main categories: • paid staff members or support workers; • unpaid family members, partners or carers; • other adults at risk.

Why does abuse happen? There is no single explanation for why abuse happens. Reasons can include: • care staff not getting the right kind, or enough, training or supervision; • carers not getting the right kind, or enough, support; • people wishing to deliberately harm an adult at risk; and

Tel: 0151 677 6557 Fax: 0151 677 5372 If you believe the situation is very serious and you or an adult at risk is at immediate risk of harm you should report the matter to the Police by dialling 999.

What happens next? A social care worker will contact you to discuss in confidence the concern you have raised. As a result an investigation may take place but this is usually with consent of the adult at risk involved. The aim is to ensure that people in Wirral are safeguarded.

How to contact the Department of Adult Social Services ... page 6 What help and support are available .................................... page 10 Useful telephone numbers ....................................................... page 29

Visit www.carechoices.co.uk for further assistance with your search for care

Older People’s Parliament Membership of Wirral Older People’s Parliament is open to anyone living in Wirral aged 50 and over. The Parliament strives to improve all aspects of later life for older Wirral residents. We would be pleased to hear about any comments people have about health, care, transport, housing and other services. The Parliament is keen to hear from older people across the Borough about the issues which are of concern to them. You

can contact the Parliament on 0151 666 2220 or email parliament@ageukwirral.org.uk. Alternatively, you can write to: Wirral Older People’s Parliament 42 / 44 Market Street Birkenhead Wirral CH41 5BT

Local Involvement network (LInk) The Wirral LINk is an independent network made up of individuals, community groups and organisations working together, to speak as one voice to influence and shape local health and social care services within Wirral. Our aim is to put people and communities at the heart of health and social care services, making sure that people’s views are heard at all levels. Our job is to find out what people like and dislike about local services and work with people who plan and run them to help make them better for everyone in Wirral. The LINk will not replace other groups or networks in the community, but will bring people and groups together and make it easier for them to have their say. The LINk will give you the chance to: • tell us about your experiences and say what you think about your local health and social care services - what is working well and what is not; • check how services are planned and run, suggest ideas, and make recommendations to help improve services; and

Looking

• feedback what you have said to people who are responsible for planning, managing, purchasing and providing these services. With your help we will create a stronger, more independent voice, to work together to help shape future services, strengthen and widen the influence of patients and service users in the planning, delivery and improvement of health and social care services for Wirral. Membership is free and open to everyone. For flexibility, there are a number of levels of membership so you can become involved as much or as little as you wish. Contact Voluntary and Community Action Wirral 220 - 224 Liscard Road, Liscard Wallasey, Wirral CH44 5TN Tel: 0151 353 9700 Email: info@linkwiral.org.uk Web: www.linkwirral.org.uk

? t r o p p u s r o e r a c for

formation DENT advice and in EN EP D IN an es rt id advice line prov A personalised repo s. ht rig d an g in This Directory’s free nd ation, fu using with ing care, accommod all care homes or ho of service encompass ils ta de g in id ov ion about r customers pr lementary informat can be generated fo pp su ith w ria ite cr r meet thei care schemes that ing care. choosing and fund e service to 92 077 will enable th 38 00 08 r be m nu hone while taking One call to the freep you’re looking for, re ca of pe ty t ha w actly build a profile of ex terests. rsonal needs and in into account your pe

Call 0800 38 92 077 28

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

useful telephone numbers Cheshire and Wirral Partnership nHS Trust 01244 397 397

Wirral university Teaching Hospital nHS Foundation Trust:

Clatterbridge Centre for Oncology 0151 334 1155

Arrowe Park Hospital 0151 678 5111

nHS Have your Say (freephone) 0800 085 1547

Accident and Emergency Department (Arrowe Park) 0151 604 7716

merseyside Police (general/non-urgent enquiries) 0151 709 6010 nHS Direct 0845 46 47 nHS Wirral Headquarters 0151 651 0011 PALS (Patient Advice and Liaison Services) NHS Wirral 0151 647 4251 SuPPORT (stop smoking) 0151 647 0211

Walk-in Centres: victoria Central Health Centre 0151 604 7296 Arrowe Park Hospital 0151 201 4188

Other services and contacts Age uK Wirral Offering a full range of services and activities for people aged 50+ in Wirral Telephone Helpline 0151 666 2220 Care Services 0151 653 4404 Or visit us at Wirral Point, Wirral Point, 132 Claughton Road, Birkenhead, CH41 6EY Email: enquiries@ageukwirral.org.uk www.ageukwirral.org.uk Alzheimer’s Society ‒ Wirral Branch Providing information and support to those affected by any type of dementia. Training courses, drop-in cafes and memory singing group. The Lonsdale Centre 55-57 Seabank Road Wallasey, Wirral CH45 7PA Tel: 0151 630 5206 www.alzheimers.org.uk Carers Direct Free confidential information and advice. Tel: 0808 802 0202

Clatterbridge Hospital 0151 334 4000 St Catherine’s Hospital 0151 678 5111 victoria Central Health Centre 0151 604 7592 PALS 0800 432 0251 Wirral Health Forum

(Independent Patient and Public Involvement Forum) 0151 645 4038 07703 099 772 07703 099 773 Wirral Emergency Out-of-Hours 0151 678 8496

Carers uK Advice Line Tel: 0808 808 7777 Crossroads Care Leading providers of support for carers and the people they care for. Helping to give carers a life of their own. Cheshire West Wirral and Shropshire Woodcourt Building Riverside Park Southwood Road Bromborough, Wirral CH62 3QX Tel: 0151 343 1960 Email: care@crossroadscaring.com www.crossroadscaring.com get into Reading To improve well-being, build community and extend reading pleasure. Tel: 07973 247 707 Health Action areas Health trainers and community health advisors for things like stopping smoking and weight management. continued on page 30 Tel: 0151 630 8383

Visit www.carechoices.co.uk for further assistance with your search for care

Other services and contacts continued Helplink Community Support Community support charity in Wirral. Transport, befriending, clubs for elderly, vulnerable and disabled people across Wirral. 7a Thingwall Road Irby, Wirral CH61 3UA Tel: 0151 648 3322, 0151 648 4598 Email: helplink@btconnect.com Hoylake Cottage Day care and social activities. Birkenhead Road Hoylake, Wirral CH47 5AQ Tel: 0151 632 3381 www.hoylakecottage.org.uk

ICCM The Lauries Centre 142 Claughton Road Birkenhead CH41 6EY Tel: 0151 650 5440 Email: admin@iccm.org.uk www.iccm.org.uk

Voluntary Community Action Wirral (VCAW) Wirral’s network of voluntary and not for profit groups, services and organisations. 220-224 Liscard Road Wallasey Wirral CH44 5TN Tel: 0151 353 9700 www.vcawirral.org.uk Welfare Rights Unit Help and advice with benefit problems. Tel: 0151 666 4570 WIRED (Wirral Information and Resource for Equality and Disability)

Merseyside Society for Deaf People Social work and technical support for people with hearing disabilities. The Lauries Community Centre 142 Claughton Road Birkenhead, Wirral CH41 6EY Tel: 0151 650 5500 Email: wirral@msdp.org.uk www.msdp.org.uk Multiple Sclerosis Society The UK’s leading resource for information regarding MS. Tel: 0808 800 8000 www.mssociety.org.uk Parkinson’s Society Provides support, resources and information for people with Parkinson’s disease Tel: 0808 800 0303 Email: hello@parkinsons.org.uk www.parkinsons.org.uk

Advice for older people

Supporting People Team Includes the Handyperson Service, the Home Improvement Agency and Supported Living – also financial help and advice. Wallasey Town Hall North Annexe Brighton Street, Wallasey CH44 8ED Tel: 0151 691 8090

Irish Community Care A range of information, advice and outreach support services for the Irish and Irish Traveller communities including support around homelessness, welfare benefits, drug and alcohol dependency, poor physical and mental health, social and cultural isolation.

Stroke Association Wirral Information and support for people who have had a stroke and their carers. Tel: 0151 625 6902 www.stroke.org.uk

Advocacy services. Unit 7 Wirral Business Park Arrowe Brook Road, Upton, Wirral CH49 1SX Tel: 0151 670 1500 Email: contact@wired.me.uk www.wired.me.uk Wirral Carers Association Independent forum run by and for carers. Carers Helpline: 0151 670 0777 Wirral Carers c/o WIRED (Wirral Information Resource for Equality and Disability) Information, advice and support for all carers on Wirral. New to caring. Young carers. Parent carers. Working carers. Older carers. Life after caring. Unit 7 Wirral Business Park Arrowe Brook Road, Upton, Wirral CH49 1SX Tel: 0151 670 1500 Email: info@wirralcarers.co.uk www.wirralcarers.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077

Wirral Change Black and racial minorities outreach service. St Laurence’s School St Laurence Drive, Birkenhead, Wirral CH41 3JD Tel: 0151 649 8177 Email: info@wirralchange.org.uk www.wirralchange.org.uk Wirral Citizens Advice Bureau Offers a comprehensive service of information, advice, advocacy and representation. The CAB works actively for change in the policies and practices of organisations that impact on the lives of their clients. Tel: 0844 477 2121 www.wirralcab.org.uk Wirral CVS Wirral CVS is a registered charity supporting more than 700 other local charities and community groups and hundreds of individuals. The CVS helps community and voluntary organisations to work together and develop a stronger influence over local policies, benefitting everyone. 46 Hamilton Square Birkenhead, Wirral CH41 5AR Tel: 0151 647 5432 Email: admin@wirral.org.uk www.wirralcvs.org.uk

Luncheon clubs

Bebington / Bromborough Bromborough Methodist Church 67 Allport Road Bromborough Tuesdays Barbara Clarke: 0151 334 1524 Civic Centre Allport Lane Bromborough Wednesdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk Manor House Oteley Avenue Bromborough Mondays and Wednesdays Alpha (RSL) Ltd: 0151 346 1598 Oaklands Plymyard Avenue Bromborough Thursdays Alpha (RSL) Ltd: 0151 346 1598

Wirral LINk (Local Involvement Network) Wirral LINk provides a chance for everyone to say what they think about their local health and social care services. It is independent, free to join and has the potential to change services for the better. 220-224 Liscard Road Wallasey Wirral CH44 5TN Tel: 0151 353 9700 www.linkwirral.org.uk Wirral Multicultural Centre Community support, interpretation, information and advice services for BME groups. 111 Conway Street Birkenhead Wirral CH41 4AF Tel: 0151 666 4547 www.wmo.org.uk Wirral Society for the Blind or Partially Sighted Advocacy for people with a visual impairment. Ashville Lodge Resource Centre Ashville Road Birkenhead CH41 8AU Tel: 0151 652 8877 www.wirralsociety.org.uk

St Andrew’s Church Church Hall Highcroft Avenue Bebington Thursdays: 0151 645 6478 The Court Kirket Lane Bebington Tuesdays and Fridays Alpha (RSL) Ltd: 0151 346 1598 Victoria Hall Village Road Higher Bebington Wirral CH63 8PT Wednesdays Victoria Hall: 0151 608 1527

Birkenhead Epworth Grange Park Road East Birkenhead Thursdays: John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk

Family Circle Luncheon Club 7 – 11 Highfield Road Rock Ferry CH42 2BU Monday – Friday, 11.00 – 1.00: 0151 644 9291 Lawrence Deacon Court St Anne’s Street Birkenhead Tuesdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk Noctorum Community Centre Ridgeway High School Noctorum Avenue Noctorum Prenton CH43 9EB Fridays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk continued on page 32

Visit www.carechoices.co.uk for further assistance with your search for care

Luncheon Clubs continued Salvation Army Luncheon Club 24 Vincent Street Birkenhead CH41 2RH Wednesdays 12.00 – 1.00 Coffee morning Tuesdays, Thursdays, Saturdays 10.00 – 1.00 0151 650 1976

maritime grange Stanley Streeet Seacombe CH44 6RE Mondays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk

St Saviour’s Bidston Road, Oxton Tuesdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk

Rodney nelson Court 128 Rowson Street New Brighton CH45 2LZ Wednesdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk

Wirral Chinese Association Multicultural Centre 111 Conway Street Birkenhead CH41 4AF Wednesday: 12.00– 3.00 Sadie Ning: 0151 666 4547 Wirral Elders Luncheon Club Charing Cross Methodist Community Centre, Birkenhead Mondays 12.00 – 2.00 Mr T Niblock: 0151 652 1585

Central Wirral Autumn Club Leasowe Community Centre Twickenham Drive Leasowe CH46 1PF Mondays, Wednesdays, Fridays: 0151 691 1595 moreton Community Centre Maryland LaneMoreton CH46 7TS Mondays, Wednesdays, Fridays: 0151 604 0403

Seacombe Community Association Ferry View Road Seacombe CH44 6QR Every day Pauline Smith: 0151 630 1725 Seacombe Reay Court 86 Borough Road Seacombe Wallasey CH44 6NQ Thursdays: 0845 600 5885 St Hilary’s Church Claremount Road Wallasey CH45 3NH 3rd Monday of each month www.sthilarywallasey.org.uk

West Wirral Barncroft Larchwood Close Off Kylemore Drive Pensby Thursdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk greasby methodist Church Greasby Road Greasby Fridays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk Hoylake Presbyterian Alderney Road Hoylake Tuesdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk united Reform Church Meols Drive West Kirby Thursdays John Bygrave: 0151 653 4404 Devonshire Resource Centre john.bygrave@ageukwirral.org.uk

vale House Community Centre Vale House Vale ParkNew Brighton CH45 1LZ Mondays, Wednesdays, Fridays Gloria Shortfall: 0151 639 6899

Wallasey Alpha Court

Leasowe Road Wallasey CH45 8QR Fridays Alpha (RSL) Ltd: 0151 346 1598 New Brighton Community Association 1a Hope Street New Brighton CH45 2LN Tuesdays, Wednesdays, Thursdays Celia Ratcliffe: 0151 630 2626

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Working to enhance the quality of later life for people in Wirral Our services and activities include: • Information & Advice • Advocacy • Day care • Bereavement support • Phonelink • Lunch clubs • Support for carers • Welfare benefits advice • Active ageing activities • Travel club • Insurances • Dementia support • Befriending scheme • Home from hospital service

For more information Call us on 0151 666 2220 Email enquiries@ageukwirral.org.uk Visit us www.ageukwirral.org.uk Age UK Wirral, 42/44 Market Street, Birkenhead, Wirral CH41 5BT

Registered charity number 1034510. Age UK Wirral is a trading name of Wirral Age Concern Trading Limited , a limited company. Registered in England and Wales number 403901. Registered office: 142 Claughton Road, Birkenhead, Merseyside CH41 6EY. Wirral Age Concern Trading Limited is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Services Authority for insurance mediation. FSA Register number 311438. ACONW1483V1APRIL11. ID10838 10/11

Area care homes

Bebington & West Wirral

Ashton Park

Bebington & West Wirral care homes Abbeyfield Lear House 17 Darmonds Green, West Kirby, Wirral CH48 5DT OP Tel: 0151 625 1883 Advert page 35 Abbingdon House 43 Thornton Road, Bebington, Wirral CH63 5PR Tel: 0151 608 6722

D YA

allport road, 136a Bromborough, Wirral CH62 6BB Tel: 0151 334 7510

LDA

allport road, 86 Bromborough, Wirral CH62 6AG Tel: 0151 334 7510

LDA

Caldy Manor Caldy Road, Caldy, Wirral CH48 2HY OP D PD Tel: 0151 625 2311 Advert page 20 church road, 41 Bebington, Wirral CH63 3DY Tel: 0151 344 7510

LDA

church road, 104 Bebington, Wirral CH63 3EE Tel: 0151 334 7510

LDA

Croft, The 94 Irby Road, Heswall, Wirral CH61 6XG Tel: 0151 342 7004

bungalow, the Raby Hall Road, Bromborough, Wirral CH63 0NN LDA Tel: 0151 334 7510

Dales care home, The 6 Marine Park, West Kirby, Wirral CH48 5HW OP Tel: 0151 625 2574 Advert Inside Front Cover

caldicott Avenue, 4 Bromborough CH62 6DJ Tel: 0151 334 2122

Ferns, the Raby Hall Road, Bromborough, Wirral CH63 0NN LDA Tel: 0151 737 5952

Client groups

LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 â&#x20AC;˘ Safeguarding adults - see page 26

Advice for older people

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Abbeyfield 2/5_2/5 08/06/2012 16:14 Page 1

Hoylake & West Kirby www.abbeyfieldwestkirby.co.uk The aim of our society is to seek out and respond to the needs of older people for housing and non-institutional care in their chosen community by offering a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

Lear House

provides

• Accommodation for 24 residents • Day and night care for the elderly from our team of qualified and dedicated carers led by a fully qualified Nursing Sister and assessor of Higher National Vocational qualifications. • “Excellent” three star rating from CQC in March 2010. • Help with mobility, washing, dressing, toileting and meals. Lear house is a residential care home situated just outside the centre of West Kirby on the South coast of the Wirral peninsula. West Kirby is a thriving village which attracts large numbers of visitors all year round to its marine lake and promenade as well as to the large sandy beach. Bus and rail services are within a very short walking distance of the house and there is ample parking in the home’s grounds and extensive gardens. Lear House has accommodation on two floors, serviced by a lift. Each room has its own en-suite bathroom and is large enough to accommodate some of the residents own furniture.

Lear House, Darmonds Green, West Kirby, Wirral CH48 5DT t: 0151 625 1883 e: lesley.saunders@abbeyfieldwestkirby.co.uk

Anchorage 1/5_Layout 1 08/06/2012 16:19 Page 1

• • • • • • • • • • • •

Nursing care Respite care Dementia care 17 Queens Road, Hoylake CH47 2AQ Interim care Residential care Day care Telephone: 0151 632 4504 Experienced management 3 lounges Fax: 0151 632 0367 All staff NVQ 2/3 trained e-mail: rolfields@btconnect.com Full time activities coordinator Homemade cooking Relatives and friends welcome to visit

The Anchorage Care Home

Please call our Matron/Manager or OwnerBrookfield on 0151 -632 or 07540 156133 1-104504 v2_1/10 08/06/2012 16:22 Page 1

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone

Providing professional nursing services in relaxed, comfortable and caring surroundings. We can also cater for any special needs our residents may require, offering a unique location providing short, long term or respite care. To help our residents feel comfortable and relaxed our rooms are already furnished, many prefer to bring their own treasured items, or even re-decorate to their individual taste. Our home has attractive sunny gardens and is conveniently located near the park or promenade, good local transport and shops are close by. Our Domiciliary Care Agency can also provide support with individual needs on return home, following respite or Long Term Care.

Brookfield Nursing Home Grange Road • West Kirby • Wirral • CH48 4EQ Email: homecare@brookfieldcare.co.uk • Tel: 0151 625 5036 • www.brookfieldcare.co.uk

0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria. Advice for older people

0800 38 92 077

Country house at Royden Park

Visit www.carechoices.co.uk for further assistance with your search for care

Bebington & West Wirral care homes continued giles shirley hall York Street, Bromborough Pool, Wirral CH62 4TZ Tel: 0151 334 7510 green, the, 1-2 Bromborough Pool, Bromborough, Wirral CH62 4TT Tel: 0151 334 7510 Heathermount residential home Mount Avenue, Wirral CH60 4RH Tel: 0151 342 1102 helen house Raby Hall Road, Bromborough, Wirral CH63 0NN Tel: 0151 334 7510 Hilbre Court 2 Barton Road, Hoylake, Wirral CH47 1HH Tel: 0151 632 2220

Melrose 8 Melrose Avenue, Hoylake, Wirral CH47 3BU MH YA Tel: 0151 632 4669 LDA

LDA

OP D

Hilbre House The Chalet, St Margarets Road, Hoylake, Wirral CH47 1HX Tel: 0151 632 6781 kenneth house 121 Raeburn Avenue, Eastham, Wirral, CH62 8BD Tel: 0151 334 7510 lang lane south, 77 West Kirby, Wirral CH48 7EG Tel: 0151 625 6721

LDA

LDA YA

Nelson’s croft 71 Church Road, Bebington, Wirral CH63 3EA Tel: 0151 334 7510

PALM Court residential home 1 Curzon Road, Hoylake, Wirral CH47 1HB OP Tel: 0151 632 0900 Advert page 3 Raby Hall Raby Hall Road, Bromborough, Wirral CH63 0NN Tel: 0151 334 7510

LDA

Red Rocks nursing home 76 Stanley Road, Hoylake, Wirral CH47 1HZ Tel: 0151 632 2772

Ryecroft Private residential care home 1 Kings Avenue, Meols, Wirral CH47 0NH OP Tel: 0151 632 1068 Sandtoft care home 70 - 72 Alderley Road, Wirral CH47 2BA Tel: 0151 632 2204

Wirral CH62 2AF Tel: 0151 334 0142

LDA

Trepassey residential Home 26 Hillside Road, Heswall, Wirral CH60 0BW Tel: 0151 342 2889

LDA

Manor place, 60 Bromborough, Wirral CH62 4TX Tel: 0151 334 7510

LDA

Woodlands residential Home, The 61 Birkenhead Road, Meols, Wirral CH47 5AG Tel: 0151 632 4724

LDA

york street, 32 Bromborough Pool, Wirral, CH62 4TY Tel: 0151 334 7510

Client groups

OP SI

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 • Safeguarding adults - see page 26

Sylvandale 191 Spital Road, Bromborough,

lingdale road, 7 West Kirby, Wirral CH48 5DG Tel: 0151 632 4845

manor Road, 96 Wallasey, Wirral CH44 1BZ Tel: 0151 639 0401

LDA

Advice for older people

Advertisers are highlighted

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Bebington & West Wirral care homes with nursing anchorage Nursing Home 17 Queens Road, Hoylake, Wirral CH47 2AQ OP D Tel: 0151 632 4504 Advert page 35 Bebington Christian NURSING CARE HOME 165 Heath Road, Bebington, Wirral CH63 2HB OP D Tel: 0151 609 1100 Advert page 41 Benham Nursing Home 217-219 Spital Road, Bromborough, Wirral CH62 2AF Tel: 0151 334 8533

Birch tree manor Wharf Street, Port Sunlight, Wirral CH62 5HE Tel: 0151 644 0777

OP D

Brimstage Manor nursing home Brimstage Road, Brimstage, Wirral CH63 6HF Tel: 0151 342 4661

OP D

OP PD YA

Advert page 41

Elderholme nursing home Clatterbridge Road, Bebington, Wirral CH63 4JY Tel: 0151 334 0200

Fairfield nursing home 10 Quarry Road East, Heswell Wirral CH61 6XD Tel: 0151 342 8886

Client groups

Hoylake Cottage Southworth House, Birkenhead Road, Hoylake, Wirral CH47 5AG Tel: 0151 632 3381 Red Rocks nursing home 76 Stanley Road, Hoylake, Wirral CH47 1HZ Tel: 0151 632 2772

OP D

OP D PD SI

Riversdale nursing home 14 -16 Riversdale Road, West Kirby, Wirral CH48 4EZ OP Tel: 0151 625 2480 Advert Inside Front Cover

Rose Brae nursing & Residential Home 8 Spital Road, Bebington, Wirral CH63 9JE OP PD SI Tel: 0781 213 4901

Brookfield nursing care home Grange Road, West Kirby, Wirral CH48 4EQ OP Tel: 0151 625 5036 Advert pages 10 & 35 Edgeworth House Church Road, Bebington, Wirral CH63 3DZ Tel: 0151 643 1271

Grange nursing home Grange Drive, Heswall, Wirral CH60 7RU Tel: 0151 342 6461

Safe Harbour dementia care home Abbots Drive, Bebington, Wirral CH63 3BW Tel: 0151 643 1591

OP D

Westhaven nursing home 11/15 Queens Road, Hoylake, Wirral CH47 2AG Tel: 0151 632 1737

Westwood Hall nursing home Brimstage Road, Brimstage, Wirral CH63 6HF Tel: 01948 661400

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 â&#x20AC;˘ Safeguarding adults - see page 26

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FOR ADDITIONAL CARE PROVIDER INFORMATION CALL US ON 0800 38 92 077

Birkenhead

Egerton Bridge in Birkenhead

Birkenhead care homes Acorn House 18 Cearns Road, Prenton CH43 1XE Tel: 0151 653 0414

Acrefield House 2 Acrefield Road, Prenton, Birkenhead, Wirral CH42 8LD PD LDA SI YA Tel: 0151 608 0664

burden road, 43 Moreton, Wirral CH46 6BG Tel: 0151 678 9962

LDA

cherriton 1 Bedford Drive, Rock Ferry, Birkenhead, Wirral CH42 6RT LDA Tel: 0151 643 8145

Alfreton residential home 6 Reservoir Road, Prenton, Birkenhead CH42 8LJ OP Tel: 0151 608 6863

Corona HousE Residential Home 1 Osmaston Road, Prenton, Birkenhead, Wirral CH42 8PY Tel: 0151 608 3536

Ashville House 1 Ashville Road, Birkenhead, CH41 8AU Tel: 01925 571680

Devonshire Manor OP 38 - 40 North Road, Birkenhead CH42 7JF Tel: 0151 652 2274 Advert page 39

LDA

elm road north, 23 Prenton, Birkenhead, Wirral CH42 9PB Tel: 0151 200 2444

balfour road, 31 Birkenhead, Wirral CH43 4UD Tel: 0151 651 2032

Birkenhead Court Challis Street, Bidston, Birkenhead, Wirral CH41 7DH OP D Tel: 0151 652 0250 Client groups

LDA

Gerald House 4 Gerald Road, Prenton, Birkenhead, Wirral CH43 2JX OP Tel: 0151 652 1606

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 â&#x20AC;˘ Safeguarding adults - see page 26

Advice for older people

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Hillgrove Residential Home

Mayflower Court Residential Home

79 Eleanor Road, Bidston, Wirral, CH43 7QW Email: mayflowercare@tiscali.co.uk Telephone: / 07879 898 415

8 Waterford Road, Oxton, Wirral, CH43 6UT Email: mayflowercare@tiscali.co.uk Telephone: / 07879 898 415

http://mayflowercarehomes.co.uk

Hillgrove is a charming detached Edwardian House located in a quiet, exclusive residential area of Bidston overlooking Park Wood. It provides specialist care for elderly people with dementia in a warm, relaxing environment where the right to privacy, independence & choice are central to the Home's philosophy of care. • Ample on-site parking • Patio overlooking garden • Separate dining room • ree lounges • Hairdresing salon

• Activities program • Visiting entertainment • Long stay & respite care • Investors in People Award • Pastoral Care

Mayflower Court is a charming detached Edwardian House located in a quiet exclusive, residential area of Oxton. It provides personal care for the elderly in a warm, relaxing environment.e Home is decorated to a high standard and retains many original features including del tiling, stained glass windows, oak fireplaces and parquet floors. • Ample on site parking • Landscaped gardens with seating area • Tastefully decorated • Pastoral Care • Delicious and varied menus

Salisbury House 1/5_Layout 1 08/06/2012 16:35high Page 1 Care Mayflower Care Homes – Continuing to provide quality

http://mayflowercarehomes.co.uk

• Activities program • Visiting Entertainment • Regular outings • Long stay & respite care • Investors in People award

Mayflower Care Homes – Continuing to provide high quality Care

Salisbury House

83/85 Egerton Park, Rock Ferry, Birkenhead CH42 4RD

Salisbury House is a beautifully restored detached property, it is owner managed and has been family run for over 25 years.

We pride ourselves on our Three Star Rating and the standard of service we deliver, providing the very best care in a safe, warm and luxurious environment at an affordable price. At the heart of Salisbury House is a dedicated and experienced staff team who provide professional and individualised care to each of our residents promoting independence and wellbeing. Salisbury House prides itself on providing a friendly and homely atmosphere, with luxurious lounges and conservatories, including more serene areas for those who prefer their own company. All bedrooms are en-suite and furnished and decorated to the highest standard over looking landscaped grounds including a Sensory Garden for our resident’s enjoyment. We provide a nutritious and diverse menu to suit all tastes and cater for special dietary requirements. Our dedicated and experienced activities coordinators provide a full and varied activities programme to suit all, including regular outings on our minibus. Feel free to call or pop in anytime, no appointment necessary; why not arrange a ‘taster day’ for your loved one to experience all Salisbury House has to offer with no obligation.

Tel: 0151 645 6815 - Fax: 0151 645 2793 - marika@thesalisburygroup.co.uk - www.salisbury-house.co.uk

Looking

? t r o p p u s r o e r a c r o f

Call 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

Birkenhead care homes continued Girtrell Court 5 Woodpecker Close, Saughall Massie, Wirral CH49 4QW Tel: 0151 606 6109 Grovewood residential Home 13 Woodland Road, Dacre Hill, Bebington, Wirral CH42 4NT Tel: 0151 645 5401 Heyberry House 3 Ashville Road, Birkenhead, Wirral CH41 8AU Tel: 0151 653 3225

hillcote 66 Bidston Village Road, Bidston, Wirral CH43 7QT LDA YA Tel: 0151 670 0306 Hillgrove residential home 79 Eleanor Road, Bidston, Wirral CH43 7QW D Tel: 0151 652 1708 Advert page 39 Kemp Lodge 74 Park Road West, Prenton, Birkenhead CH43 8SF PD MH YA AD Tel: 0151 652 4620 Knowsley Road, 4-6 Rock Ferry, Birkenhead CH42 1QG Tel: 0151 632 4669 Maples, The 327 Hoylake Road, Moreton, Wirral CH46 0RN Tel: 0151 678 6956

MH YA

LDA

Mayflower Court residential Home 8 Waterford Road, Oxton, Prenton CH43 6UT OP Tel: 0151 652 8810 Advert page 39 Merchant’s House, the 80 Prenton Road East, Prenton, Birkenhead, PD LDA SI YA Wirral CH42 7LH Tel: 0151 645 6280 Oakdene 100 Tollemache Road, Birkenhead CH41 0DL Tel: 0151 653 7109

OP D

oakwood residential Home 16 The Wiend, Rock Ferry Birkenhead, Wirral CH42 6RZ LDA Tel: 0151 643 9421 Oxton Grange 51-53 Bidston Road, Oxton, Birkenhead, Wirral CH43 6UJ Tel: 01948 661400 Client groups

OP D

park road south, 7-9 Birkenhead, Wirral CH43 4UN Tel: 0151 653 6863

LDA

Park Road South, 60 60 Park Road South, Prenton, Birkenhead, Wirral CH43 4UY

LDA

Pine Lodge 82 Upton Road, Moreton, Wirral CH46 0SF Tel: 0151 604 1406

LDA YA

Pines residential care home, The 106 Vyner Road South, Birkenhead, Wirral CH43 7PT OP Tel: 0151 653 7258 Robertson Sandie Home, The 16 Vyner Road South, Birkenhead, Wirral CH43 7PR OP Tel: 0151 653 6613 Rosemead residential Home 49-51 School Lane, Bidston, Wirral CH43 7RE OP D SI Tel: 0151 652 3824 Salisbury House residential Home 83 - 85 Egerton Park, Rock Ferry, Birkenhead, OP SI Wirral CH42 4RD Tel: 0151 645 6815 Advert page 39 saughall road, 88 Saughall Massie, Wirral CH46 5NG Tel: 0151 678 9751

LDA YA

Summer fields 52-58 Rock Lane West, Rock Ferry, Birkenhead CH42 4PA Tel: 0151 645 1573

Sylvan House Residential home 2/4 Moss Grove, Prenton, Wirral CH42 9LD Tel: 0151 608 1401

OP D

Upton Grange Salacre Lane, Upton, Wirral CH49 9AS Tel: 0151 677 6067

OP D

Wirral Christian Centre trust ltd Woodchurch Road, Birkenhead CH41 2UE Tel: 0151 653 8307

OP D SI

woodview 58a Park Road West, Claughton, Wirral CH43 8SF Tel: 0151 653 6566

LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 • Safeguarding adults - see page 26

Advice for older people

Advertisers are highlighted

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QUALITY CARE IN THE WIRRAL Four Seasons Health Care are one of the leading independent healthcare providers in the UK. We have six care homes in the Wirral area, providing a safe, comfortable environment with professional care and support. We are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes, in the Wirral area, offer both long term and short term Nursing, Dementia, Respite, Intermediate and General Care for the elderly. They combine a comfortable environment with the professional support you would expect from a large healthcare organisation.

Contact one of the homes directly using the numbers below, or visit www.fshc.co.uk Bebington Care Home

Grove House Care Home

165 Heath Rd, Bebington, Wirral, Merseyside, CH63 2HB T: 01516 091100 E: bebington@fshc.co.uk

1 Palm Grove, Claughton, Wirral, Merseyside, CH43 1TE T: 01516 528078 E: grove.house@fshc.co.uk

Highground Care Home

Park House Care Home

7 Waterford Rd, Oxton, Birkenhead, Wirral, Merseyside, CH43 6US T: 01516 529448 E: highground@fshc.co.uk

93 Park Road South, Claughton, Wirral, Merseyside, CH43 4UU T: 01516 521021 E: park.wirral@fshc.co.uk

Edgeworth House Care Home

Vale Court Care Home

Church Road, Bebington, Wirral, Merseyside, CH63 3DZ T: 01516 4 31271 E: edgeworth.house@fshc.co.uk

9b Chester Road, Whitby, Ellesmere Port, Cheshire, CH65 9BD T: 0151 356 4827 E: vale.court@fshc.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Birkenhead care homes with nursing Beechcroft 62/64 Bidston Road, Prenton CH43 6UW Tel: 0151 652 6715

County Homes 40 New Hey Road, Woodchurch, Birkenhead, Wirral CH49 5LE Tel: 0151 604 0022

Court nursing home 644 New Chester Road, Rock Ferry, Wirral CH42 1QB OP D SI Tel: 0151 643 1162 Daleside nursing home 136-138 Bebington Road, Rock Ferry, Birkenhead, Wirral CH42 4QB OP PD Tel: 0151 644 6773 Advert Inside Front Cover Derwent Lodge nursing home 197 New Ferry Road, New Ferry, Birkenhead, Wirral CH62 1DX Tel: 0151 643 1494

Dundoran nursing & residential home 47 Vyner Road, South Noctorum, Birkenhead CH43 7PW OP D Tel: 0151 652 5481 Advert Inside Back Cover

Lezayre nursing home 100-102 Egerton Park, Rock Ferry, Birkenhead, Wirral CH42 4RB Tel: 0151 644 9433

Manor House nursing home, The Moreton Road, Upton, Wirral CH49 4NZ Tel: 0151 677 0099

OP D

Nazareth HousE Manor Hill, Claughton, Birkenhead, Wirral CH43 1UG Tel: 0151 653 4003

Norway Lodge nursing home 10-12 Reservoir Road, Prenton, Birkenhead, Wirral CH42 8LJ Tel: 0151 608 8164

Oxton MANOR 22 Lorne Road, Prenton, Birkenhead, Wirral CH43 1XB Tel: 0151 653 6159 Park HousE 93 Park Road South, Claughton, Wirral CH43 4UU Tel: 0151 652 1021

LDA

OP D

Advert page 41

Evergreen lodge 38 Haddon Road, Birkenhead, Wirral CH42 1NZ OP D Tel: 0151 643 1068 Advert Inside Back Cover

Windy Knowe nursing home 15 Waterford Road, Oxton, Birkenhead, Wirral CH43 6US Tel: 01946 661400

OP D

Grove House 1 Palm Grove, Claughton, Prenton, Birkenhead, Wirral CH43 1TE OP D Tel: 0151 652 8078 Advert page 41

Woodheath Care Home 40 Ford Road, Upton, Wirral CH49 0TF Tel: 0151 677 2496

OP D

Highground care home 7 Waterford Road, Oxton, Birkenhead, Wirral CH43 6US Tel: 0151 652 9448 Client groups

OP PD YA

Advert page 41

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 • Safeguarding adults - see page 26

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

Area care homes

Wallasey

New Brighton

Wallasey care homes APPLE BLOSSOM COURT 1 Falkland Road, Wallasey, Wirral CH44 8EN Tel: 0151 637 0988 APPLE BLOSSOM LODGE 8 St James Road, Wallasey, Wirral CH45 9LS Tel: 0151 639 1218

LDA YA

ELGIN LODGE Elgin Drive, Wallasey, Wirral CH45 7PP Tel: 0151 638 4869

LDA YA

FERNLEIGH RESCOURCE CENTRE Twickenham Drive, Leasowe, Wirral CH46 1PQ Tel: 0151 638 5602

MH YA

COPPERBEECH 75-77 Penkett Road, Wallasey, Wirral CH45 7QG MH YA Tel: 0151 639 1405

GREENHEYS 52 Greenheys Road, Wallasey, Wirral CH44 5UP LDA YA Tel: 0151 638 8248

COPPERFIELD 94 Liscard Road, Wallasey,Wirral CH44 8AB Tel: 0151 691 0438

HOMECREST RESIDENTIAL CARE HOME 49-55 Falkland Road, Wallasey, Wirral CH44 8EW D Tel: 0151 639 7513 Advert page 44

MH YA

CRESSINGHAM HOUSE CARE HOME 19 - 25 Cressingham Road, New Brighton, Wallasey, Wirral CH45 2NS Tel: 0151 639 4626

KINGSLEY HOUSE 16 Dudley Road, New Brighton, Wallasey, Wirral CH45 9JP Tel: 0151 630 3714

MH YA

DUKE S HOUSE, THE 67 Wellington Road, Wallasey, Wirral CH45 2NE Tel: 0151 639 4351 PD LDA SI YA

MERSEYVIEW RESIDENTIAL HOME 12 Penkett Road, New Brighton, Wirral CH45 7QN OP Tel: 0151 630 3634

EATON COURT RESIDENTIAL HOME 128-130 Grove Road, Wallasey, Wirral CH45 0JF Tel: 0151 639 1093

NEWHAVEN 5-7 Sunningdale Road, Wallasey, Wirral CH45 0LU LDA YA Tel: 0151 639 6420

Client groups

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 â&#x20AC;˘ Safeguarding adults - see page 26

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

Wallasey care homes continued

Norens Ltd 1-10_1/10 08/06/2012 16:29 Page 1

NewHaven care 20 Penkett Road, Wallasey, Wirral CH45 7QN Tel: 0151 630 5584 LDA YA Newlands Drive, 1 Wallasey, Wirral CH44 2AX Tel: 0151 630 5404

Homecrest

Residential Care Home 49-55 Falkland Road, Wallasey, CH44 8EW Telephone: 0151 639 7513

LDA YA

Oaklands Grange 53 Seabank Road, Wallasey, Wirral CH45 7PA Tel: 0151 630 5804 MH YA Penkett lodge 39 Penkett Road, Wallasey, Wirral CH45 7QF Tel: 0151 691 2073

Richmond residential home 80 Penkett Road, Wallasey, Wirral CH45 7QW Tel: 0151 639 3050 MH YA Sandstones 9 Penkett Road, Wallasey, Wirral CH45 7QF Tel: 0151 691 1449

OP D

Seabank House 111 Seabank Road, Wallasey, Wirral CH45 7PD Tel: 0151 630 2791 LDA YA

All single en-suite rooms Other Facilities & Services: • Respite Care • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift & Wheelchair access • Gardens for residents • Phone Point in own room • TV point in own room • Residents Internet Access. Telephone: 0151

639 7513

Residential Care Home • Dementia • Old Age • Mental health conditions

St Martin’s Residential Home 63 Martin’s Lane, Wallasey, Wirral CH44 1BG Tel: 0151 639 9877

MH YA

Victoria house 166 Church Street, Wallasey, Wirral CH44 8AL Tel: 0151 638 7863

OP D

Wellington Road, 51 New Brighton, Wallasey, Wirral CH45 2ND Tel: 0151 639 5685

LDA YA

Wallasey care homes with nursing Aynsley Nursing Home 60-62 Marlowe Road, Wallasey, Wirral CH44 3DQ Tel: 0151 638 4391 OP Barnston Court care home 21 Barnston Lane, Moreton, Wirral CH46 7TN Tel: 0151 677 5573

Belvidere nursing home ltd 85/89 Seabank Road, Wallasey, Wirral CH45 7PB Tel: 0151 639 7773 OP Leighton Court nursing home 112 Manor Road, Wallasey, Wirral CH45 7LX Tel: 0151 638 9910

Mariners Park Care Home Royden Avenue, Mariners’ Park, Wallasey, Wirral CH44 0HN Tel: 0151 346 8888 OP Advert page 15 Client groups

Mother Red caps Lincoln Drive, Wallasey, Wirral CH45 7PL Tel: 0151 639 5886 sandrock nursing home 1-3 Sandrock Road, Wallasey, Wirral CH45 5EG Tel: 0151 630 3254

OP D

St George’s care homes Croxteth Avenue, Liscard, Wallasey, Wirral CH44 5UL OP D Tel: 0151 630 6754 Advert Outside Back Cover sycamore lodge 54 Greenheys Road, Wallasey, Wirral CH44 5UP Tel: 0151 638 7625

LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

Care homes checklist - see page 21 • Safeguarding adults - see page 26

OP D PD

Advice for older people

Advertisers are highlighted

Helping you to Choose and Pay for care • 0800 38 92 077

Index A

Advertisers are in bold Community Caring Ltd

Aaron Court Care Home

Aaron Crest Care Home

Aaron Grange Care Home

Aaron Lodge Care Home

Abbeyfield Lear House

Abbingdon House

Acorn House

Acrefield House

Advantage Healthcare

Age UK

Alfreton Residential Home

Allport Road, 136a

Allport Road, 86

Anchorage Nursing Home

Angels Care Wirral Limited

Apollo Care

Apple Blossom Court

Apple Blossom Lodge

Ashville House

Aynsley Nursing Home

Balfour Road, 31

Barchester

Barnston Court Care Home

Bebington Christian Nursing Care Home

Beechcroft

Belvidere Nursing Home Ltd

Benham Nursing Home

Birch Tree Manor Birkenhead Court Bluebird Care (Wirral)

Community Supported Living Ltd 13 Copperbeech

Copperfield

Corona House Residential Home 38 County Homes

Court Nursing Home

Cressingham House Care Home 43 Croft Community Care Ltd

Croft, The

Crossroads Care in Wirral

Dales Care Home, The

Daleside Nursing Home

Derwent Lodge Nursing Home

Devonshire Manor

Domiciliary Care Centre, The

Dukeâ&#x20AC;&#x2122;s House, The

Dundoran Nursing & Residential Home

Eaton Court Residential Home

Edgeworth House

Elderholme Nursing Home

Elgin Lodge

Elm Road North, 23

Evergreen Lodge

Fairfield Nursing Home

Fernleigh Rescource Centre

Ferns, The

Four Seasons Healthcare

Brimstage Manor Nursing Home 37 Brookfield Care Agency Ltd

Brookfield Nursing Care Home

Bungalow, The

Burden Road, 43

Caldicott Avenue, 4

Caldy Manor

Care Choices Advice Line 9, 13, 23, 28, 35 & 39 Care Connect Wirral Ltd

Cherriton

Church Road, 104

Church Road, 41

Gerald House

Giles Shirley Hall

Girtrell Court

Grange Nursing Home

Green, The, 1-2

Greenheys

Grove House

Grovewood Residential Home

Guradian Homecare

Harbour Supported Living Services

Haven Care (Wirral) Ltd

Heathermount Residential Home Helen House Heyberry House Highground Care Home Hilbre Court

36 36 40 42 36

Hilbre House Hillcote Hillgrove Residential Home Home Instead Senior Care Homecrest Residential Care Home

36 40 40 13

Housing 21 - Cherry Tree House Housing 21 (Wirral) Hoylake Cottage

13 13 37

Inclusive Lifestyles Ltd Independent Supported Living Ltd

14 14

Kemp Lodge Kenneth House Kingsley House

40 36 43

Knowsley Road, 4-6

Lang Lane South, 77

Leighton Court Nursing Home Lezayre Nursing Home

44 42

Lingdale Road, 7 Local Solutions (Wirral)

36 14

Manor House Nursing Home, The Manor Place, 60

42 36

Manor Road, 96 Maples, The Mariners Park Care Home

36 40 44

Mayflower Court Residential Home

Mears Care (Wirral) Melrose Merchantâ&#x20AC;&#x2122;s House, The Merseyview Residential Home Mother Red Caps

14 37 40 43 44

Natural Breaks Merseyside Ltd

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers are in bold

N continued

Professional Carers

Natural Networks Nautilus Care Nazareth House Nelson’s Croft New Century Care New Pathways Community Services Newhaven Newhaven Care Newlands Drive, 1 North West Community Services Ltd Norway Lodge Nursing Home

14 14 42 36 4 14 43 44 44 14 42

Oakdene Oaklands Grange Oakwood Residential Home Orchard Care Homes Osborne Court Ltd Oxton Grange Oxton Manor

40 44 40 19 14 40 42

Palm Court Residential Home Park House Park Road South, 60 Park Road South, 7-9 Pendleton Care Ltd Penkett Lodge Pine Lodge Pines Residential Care Home, The Potens Domiciliary Care Agency

36 42 40 40 14 44 40 40 14

Raby Hall 36 14 Randstad Care Ltd Red Rocks Nursing Home 36 & 37 14 Regard Partnership Ltd, The Richmond Residential Home 44 Riversdale Nursing Home 37 40 Robertson Sandie Home, The Rose Brae Nursing & Residential Home 37 Rosemead Residential Home 40 14 Rowan Care Ltd RDD Care Homes Ltd Inside Front Cover Ryecroft Private Residential Care Home 36

Sylvan House Residential Home

Sylvandale

Thornton Hall and Lodge

T L Care North West Ltd

Trepassey Residential Home

U5 Limited

Upton Grange

Victoria House

Weatherstones House Nursing Home

Wellington Road, 51

Westhaven Nursing Home

Westwood Hall Nursing Home

Windy Knowe Nursing Home

Wirral Autistic Society Domiciliary Care Service

40 44 44 36 40 44 44 19 44 40

Wirral Christian Centre Trust Ltd 40

Safe Harbour Dementia Care Home Saga Homecare Saga Homecare Support to Indepence Salisbury House Residential Home Sandrock Nursing Home Sandstones Sandtoft Care Home Saughall Road, 88 Seabank House St George’s Care Homes St Helens Hall and Lodge St Martin’s Residential Home Summer Fields

Sycamore Lodge

37 14

Wirral Flexicare

Wirral Mind

Wirral Supported Living Service

Woodheath Care Home

Woodlands Residential Home

Woodview

York Street, 32

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-11-9. Ref. No: 4001/Wirral5/0512. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wirral Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson. Production Manager: Lisa James. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Angela Erne.

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

47 VYNER ROAD, SOUTH NOCTORUM, BIRKENHEAD,

0151 652 5481 dundoran@newbloom.co.uk

WIRRAL CH43 7PW EMAIL:

Rated “EXCELLENT” by the Care Quality Commission (CQC) Awarded the top “THREE STAR” status by Wirral Social Services Established for over 20 years Dundoran Nursing and Residential Home is situated in one of Wirral’s most pleasant residential areas. It is set in private gardens, with large bedrooms, some with en-suite facilities and furnished to provide a luxurious homely environment. At Dundoran we care for residents with nursing dementia needs.

Both homes are visited on a regular basis by local GP’s, consultants, a hairdresser, optician, dentist and chiropodist. Visits from other professionals can be arranged on request. Please feel free to pop into either home for a coffee and a chat. • Relaxed, homely atmosphere • Investor in People Award • 24hr caring, qualified staff • All diets catered for

• Some rooms with en-suite facilities • Wheel chair access throughout • Easy access to the gardens • Outings arranged

38 HADDON ROAD, ROCKFERRY, BIRKENHEAD, WIRRAL CH42 1NZ EMAIL:

evergreenlodge@newbloom.co.uk

Evergreen Lodge Nursing Home specialises in Dementia Care. The home caters for residents suffering from dementia, with staff specifically trained to provide care in this category. A major renovation of Evergreen Lodge was completed in 2011. The home is set within pleasant grounds and provides a selection of large rooms, some with en suite facilities.

www.newbloom.co.uk

• Range of regular activities • Visiting entertainment • Laundry is catered for in house • Long and short time/respite care

0151 643 1068

Providing quality care in a safe comfortable environment.

St Georges Care Homes Croxteth Avenue, Liscard, Wallasey, Wirral, CH44 5UL • Close to town centre and commuter links • Modern rooms and lounges. Wide airy public areas and corridors • Enclosed private gardens • Friendly, Homely Atmosphere • Nursing, Residential, EMI and Respite Care • Choice of Daily menu and special diets • Range of regular activities and visiting entertainment • Adequate parking facilities to front and rear of building • Free Wi-Fi and Skype access to loved ones Please feel free to visit at anytime, with or without an appointment.

St. George's Care Home (Liverpool)

St. George's Care Home (Wigan)

Croxteth Avenue Liscard, Wallasey Merseyside CH44 5UL Tel: 0151 630 6754 Fax: 0151 638 8721 Email: sylvia@stgeorgescarehomes.co.uk

Windsor Street Wigan Lancashire WN1 3TG Tel: 01942 821399 Fax: 01942 820549 Email: stgeorges.pauline@btconnect.com