Tourists Are Leaving Their Hearts All Over the World

ByPeter White Jun 27, 2023

Despite higher travel costs, global tourism has increased. Experts say it will take 4-5 years for the industry to return to pre-pandemic levels.

The Covid-19 pandemic was possibly the worst catastrophe to hit the tourism industry: experts predict that the US alone took a $2 trillion hit in that sector.

But tourism is surging back to pre-pandemic levels and is expected to fully recover by 2027, despite unprecedented levels of street crime and homelessness in some of the world’s most popular tourist destinations. “Many people around the world have been stuck at home for a year, 2 years, 3 years; there is definitely a strong will to travel at the moment,” said Dr. Frederic Dimanche, Director of Ted Rogers School of Hospitality and Tourism Management at Toronto Metropolitan University.

People are done with cabin fever. Borders and hotels are open; and tourists are returning to the Caribbean, Great Britain, and Europe. “People are experiencing a hunger for travel like we have never seen before,” he said at an Ethnic Media Services news briefing June 23.

At the same time, travel costs have gone up dramatically. Airline tickets and hotel rates are up and inflation has also increased consumer prices. “It seems like everybody’s trying to catch up on the lost revenues of the Covid times,” said Dimanche.

Climate Change

But wildfires in Canada, Australia, and California — as well in Spain and Southern France — are putting a damper on international tourism. There are more tropical storms and hurricanes and more floods in Germany and Italy. Global warming is impacting tourism in many countries, he said. And the ongoing war in Ukraine has restricted tourists from Russia and Eastern Europe. Chinese tourists are not traveling abroad as much as they used to either, said Dimanche.

Iuliana Popa, a doctoral student in the Conrad Hilton College of Global Hospitality Leadership at the University of Houston noticed a troubling trend as Covid-19 vaccine rollouts began in 2021. Although many workers had been laid off, once those jobs returned to the industry, many of those workers didn’t come back.

Hard-Hit Hospitality Workers

According to the U.S. Bureau of Labor Statistics, the hospitality industry lost nearly 8 million hospitality jobs were lost, making it the hardest-hit industry in the U.S. by the pandemic in terms of workforce reduction.

Popa and Dr. Juan Madera, the Curtis L. Carlson endowed professor at Hilton College, wanted to explore the phenomenon of hospitality workers not returning to their jobs.

“So we designed a study where we specifically wanted to focus on the emotions of fear and anger that hospitality employees might have experienced in response to having been laid off amid all the uncertainty right after COVID-19,” Popa said.

“We wanted to evaluate to what extent they would experience fear or anger in response to this COVID-19 scenario presented to them, and what we found was that anger was a very significant predictor of their intentions to change their career.”

‘Turnover-Intention’

Popa and fellow researchers gathered data from 300 participants and conducted a hundred online surveys from workers who had been sidelined by the pandemic.

This “turnover-intention” continues to impact the industry, she said.. Employers responded by increasing wages — which are now about $15/hr — but even with a base wage double the federal minimum wage, the industry is having trouble attracting workers. Many people who once worked part time hours with tips can’t make it without a full-time job with better pay and health benefits, said Popa.

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