2013 October
Tr a i n i n g C o n f e r e n c e session descriptions - Thursday, october 10 8:00 - 8:20 AM
Opening Remarks Location: Room 118 Presenter: Jeff Salter
830 - 9:50 AM
Soneto Reports Location: Room 118 Presenter: Vanessa Wagster and Tauni Odia Analyzing where you are in your day-to-day operations is vital to the success of your business. Learn how good data entry can help you manage your business by highlighting trends, providing insight, and helping forecast through reports available in Soneto.
10:00 - 12:00 PM BrainStorm Location: Room 118 Presenter: Meredith Patterson Helping people maximize their brain potential through mental and physical exercises, nutrition, and brain health lifestyle practices. This session will help you to deepen your relationship with your clients, the client’s family, and your team while gaining useful knowledge on how you can help yourself maximize your own brain power! 1:00 - 1:50 PM
GreatCare in Action Location: Room 118 Presenter: Ian Klaes What are the pillars of GreatCare? Why do we value each component? How do we implement them to the fullest? During this session we will present success stories and failed attempts while sharing what could have been done differently. Furthermore, we will aid in understanding our mission of keeping our clients Healthy. Happy. Home.
1:00 - 1:50 PM
Effective Communication Location: Room 111 Presenter: Tauni Odia How well do you actually communicate? How do you know? Do you want to be a better communicator? Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where problem solving, affection, and caring can flourish. Take a look into effective communication and how to improve and master your communication skills.
2:00 - 2:50 PM
After the Intro, What’s Next Location: Room 118 Presenter: Tauni Odia I feel like I have exhausted every conversation, what do I do next? Building a relationship is an ongoing process. Understanding the next conversation in your marketing will allow you to build winning relationships with referral sources by assessing their needs, providing education, closing the sale, and maintaining the relationship.
2013 October
Tr a i n i n g C o n f e r e n c e session descriptions - Thursday, october 10 2:00 - 2:50 PM
Building the Client and Caregiver Relationship Location: Room 111 Presenter: Vanessa Wagster Helping improve quality of life is something that our clients deserve. You and your team CAN directly improve your clients’ quality of life through relationship building. This session will provide you the knowledge and skills needed to make a difference by helping your caregivers build and maintain a successful professional relationship with those they serve.
3:00- 5:00 PM
Act With Purpose Location: Room 118 Presenter: Jeff Salter & Ian Klaes You thought you were done with report cards after graduation? Try again! KPI’s give us objective feedback to grade the performance of our businesses. Learn how to use our KPI’s to focus on the areas that will be most impactful and direct each member of your team to ACT WITH PURPOSE!
session descriptions - friday, october 11 8:00 - 8:20 AM
Recap Location: Room 118 Presenter: Jeff Salter
8:30 - 9:30 AM
Stepping Over the Line...Understanding Professional Boundaries Location: Room 118 Presenter: Vanessa Wagster When you provide direct care to a vulnerable population becoming attached is only natural. Professional boundaries are necessary in the protection of those we serve, out team members, and our professional reputation. Learn the warning signs and tools on how to educate your team to recognize the importance of having good boundaries.
8:30 - 9:30 AM
Planning and Implementation: The Key to Effective Marketing Location: Room 111 Presenter: Tauni Odia What is the key to success in your marketing? Create a plan and implement that plan. Marketing strategy implementation requires a purposeful tactical marketing plan aligned with your core business strategies. You should keep in mind that it is not a one-time implementation of a marketing plan, it is a process. It is a process that evolves and continues each and every day in your market.
2013 October
Tr a i n i n g C o n f e r e n c e session descriptions - friday, october 11 9:40 - 11:40 AM
Building Relationships During the Initial Call Location: Room 118 Presenter: Michael Watson You had me at hello! To get ahead you have to promote yourself, your team and the CSS philosophy of care after you have started the process of building rapport with the caller. Through this course you will learn how to build a successful relationship during the initial call so that you can successfully move towards the admission and increase your closing rate.
9:40 - 10:35 AM
Team Building Location: Room 111 Presenter: Leti Garcia How do I form an effective cohesive team? It can be challenging to bring a team together in our business. During this session you will learn team building exercises, tips on bringing the team together, improving team communication, as well as improving staff retention. Come find your way past barriers and move towards building a successful and productive team.
10:45 - 11:40 PM
Team Building Options in Caring University Location: Room 111 Presenter: Michael Watson We live in a world where technological advancements have provided a portal to vast amounts of knowledge at our fingertips. During this session we will show you how you can access the technology available to enhance the educational efforts of you and your team. Let’s utilize the tools we have as valid options in learning how to build successful relationships and successful teams.
1:00 - 3:00 PM
Online Marketing Strategy Location: Room 118 Presenter: Tauni Odia In the digital age, online marketing is important because it aligns the way consumers make purchasing decisions. Most importantly, having an Internet presence will allow you to reach more consumers. By marketing on the Internet, you can overcome barriers of distance, access social networks of current clients, client’s families, and employees. FInd out how to create and execute an effective online marketing strategy.
1:00 - 3:00 PM
Building Relationships with Client and Family Location: Room 111 Presenter: Vanessa Wagster Successful client and family relationships lead to accurate service plans, positive feedback, and referrals. Providing value on a consistent, ongoing basis through continuous communication and relationship building will foster a positive and successful relationship with your clients and their family. Learn how you can build and maintain this relationship and share your success stories in your sales efforts.