Carlisle Home Care & Warranty Guide

Welcome to your new home

Handover day is here and it is time for us to present you with the keys to your new home. It is such an exciting time for you and Carlisle Homes is proud to have been part of your journey to help you realise your dream. We don’t want your journey with us to end here, however.

The Carlisle Home Care Guide contains all the relevant warranty information for your new home.

In addition, we have included some tips and suggestions for home maintenance and care to keep that brand new sparkle and to ensure you don’t compromise any of your warranty conditions.

The whole team at Carlisle Homes takes great pride in creating genuine partnerships with our owners, with each home we build being significant in our journey as a builder.

Thank you for choosing Carlisle Homes to build your home, we wish you all the best as you start life in your new dream home.

How to use this guide

This guide has been developed to assist you with settling into your new home and understand responsibilities involved in the ongoing care and maintenance. By completing the simple and regular maintenance tasks outlined in this guide, you will be ensuring:

• The best possible performance and longevity of your new home.

• That all manufacturers and Carlisle Homes’ warranties will remain valid over the due course.

What do you need to do now?

• Read all of the information and tips contained in your Home Care Guide.

• 14 days post-handover, activate your Home Care portal account, begin lodging your warranty items for review/qualification.

• Make the most of the Carlisle Homes Referral Program. For more information visit: www.carlislehomes.com.au

What do I do if I have a problem?

• Refer to the relevant section of this guide to determine the best point of contact.

• Document the details of the issue and take photographs where possible and upload them via the Home Care portal for review/qualification.

To help you navigate through this guide, Carlisle Homes has used recognisable icons to make it easier to locate information, and to understand relevant actions to take.

IMPORTANT INFORMATION

Important background information for this area of your home.

REFERENCE DOCUMENTS

Links to further detail if you want more information.

FREQUENTLY ASKED QUESTIONS

We have included a helpful list of common questions to assist with your understanding of your new home and the maintenance involved.

YOUR RESPONSIBILITIES

Outlines your responsibilities as an owner in relation to Carlisle Homes’ and manufacturers warranties.

CARLISLE HOMES RESPONSIBILITIES

Outlines Carlisle Homes’ responsibilities and commitment to our owners.

AND RECEIVE $500 Refer a friend

Life’s better when shared – especially the good things!

With over two decades of building dream homes, our Carlisle community has grown to over 15,000 customers.

Share your positive building experience with your family and friends - and as a token of our appreciation, once their home starts construction, we’ll bank transfer you $500 cash!

How it works:

1. Ask your Sales Consultant for a referral form or download it here.

2. Complete the form with your details and pass it to your friend or family member that is interested in building with Carlisle. They will need to take it with them to their appointment.

3. Once their new home begins construction, you’ll receive $500 cash via bank transfer.

Visit carlislehomes.com.au/offers/refer-a-friend/ for full details including T&Cs.

Quality

IMPORTANT INFORMATION

From the beginning, Carlisle Homes had a vision to be known as the best in the industry at delivering exceptional quality. Celebrating over 19 years of business, Carlisle Homes has proudly developed a sound reputation for quality through our unwavering commitment to our Quality Assurance Processes. Quality in everything we do is a core value at Carlisle Homes and is genuinely a key focus throughout all areas of the business; it is part of the Carlisle Homes difference.

All homes, regardless of the Carlisle Homes, experience normal issues including (and not limited to) settlement, natural wear and tear, shrinkage and

REFERENCE DOCUMENTS

• Contract Specifications contained within your HIA Contract Documentation.

• Alternative solutions which form a part of your permit applications.

• Where applicable, National Construction Code (NCC), Australian Standards, Guide to Standards and Tolerances and the HIA Guide to Materials and Workmanship.

deterioration through such elements as weather and environmental conditions, and overall family living. Our display homes experience the same environmental and wear-and-tear issues. Due to this, Carlisle Homes maintains an excellent standard of display home presentation by employing regular maintenance practices, which we are pleased to share with you throughout this Home Care Guide.

YOUR RESPONSIBILITIES

• Make regular checks around your home to detect early signs of wear and tear to minimise ongoing maintenance and running costs.

• Perform regular cleaning to avoid the build up of mould, dust and moisture that can cause rust, discolouration, rot and attract unwanted pests.

• All Carlisle Homes’ owners have a ‘duty of care’ when maintaining and servicing their home as no home is maintenance and repair free.

CARLISLE HOMES RESPONSIBILITIES

• Carlisle Homes’ warranty will address any workmanship issues in your home, in line with relevant laws, standards and as specified in your Contract Specification.

• Carlisle Homes reserves the right to use all original trades and materials from the construction of your home to carry out any repairs as required.

• Carlisle Homes upon request will provide free advice and information via the Home Care Portal and, where reasonable will investigate any issues with regards to quality via their highly skilled warranty team who will decide whether an onsite inspection is required.

FREQUENTLY ASKED QUESTIONS

Q What is considered natural wear and tear?

A Natural wear and tear is damage that naturally and inevitably occurs as a result of normal use or aging.

Q If I am not happy with the quality finish at the end of construction, am I entitled to question the quality of this item during the 90 day period?

A Yes, you are entitled to question this, but further investigation may be required by the Warranty Manager with the Construction Supervisor to ensure the level of finish is consistent with the house at the time of handover.

Q The display home paintwork seems to be of a higher quality and level of finish than my own home. Why is that?

A Our display homes experience much higher levels of traffic than a normal home. Because Carlisle Homes wants them to be consistently at their best they are regularly repainted, which exceeds our normal three coat paint system.

Warranties

IMPORTANT INFORMATION

The owner journey continues beyond the handing over of the keys to your new home. It is important for us to continue the partnership to provide ongoing support and genuine customer care. Our complimentary 90 Day Warranty Period allows our owners time to settle in to their new home, and gives you the opportunity to upload items for review/ qualification by our warranty team

As per your HIA Building Contract, your 90 Day Warranty Period commences on the day you receive your keys to your new home (handover as defined in your HIA Building Contract).

All warranty works must be scheduled during the week, Monday to Friday between 8:00am and 4:30pm. Please note, as office hours are also the same working hours of our trades and suppliers, it is

REFERENCE

• HIA Building Contract.

• Owner ’s Warranty Insurance Certificate (located in your Contract Documents).

• www.consumer.vic.gov.au for implied warranties obligations.

the responsibility of the owner to make themselves available during the times that warranty work is conducted in order to provide access. Please note that Carlisle Homes will not provide compensation for time off. Our trades and suppliers do not work on weekends, public holidays or after hours.

Carlisle Homes is required to meet certain legal obligations when constructing your home. These obligations are the ‘implied warranties’ in the Domestic Building Contracts Act 1995 and ‘consumer guarantees’ in the Australian Consumer Law. For further details about these obligations we recommend you visit: www.consumer.vic.gov.au

YOUR RESPONSIBILITIES

• Store the completed and signed Check Sheet in your Handover Pack for future reference.

• Ensure clear access (relevant removal of furniture and any other items which may hinder works to be performed) prior to tradespeople attending your property.

• Restrain all pets to provide a safe work environment for tradespeople.

CARLISLE HOMES RESPONSIBILITIES

• The Carlisle Homes’ Warranty Team will contact the owner by email 14 days post handover date.

• At completion of the 90-day period post-handover, where qualified warranty items require rectification works, Carlisle Homes approved Warranty Contractor/Suppliers/Manufacturers will contact the owner to schedule a suitable time to perform any agreed warranty works.

• OH&S obligations require all tradesmen to wear foot protection whilst working. A second pair of ‘inside shoes’ may be used if requested by the owner.

FREQUENTLY ASKED QUESTIONS

Q What happens 90 days post-handover?

A All items uploaded via the Home Care portal will be reviewed by our warranty team, any agreed works will be co ordinated and sent to relevant trades/suppliers to contact you directly to schedule an appointment for completion of works.

Q What is a Owner’s Warranty Insurance?

A The Owner’s Warranty Insurance (HOW) is required on all homes and the certificate is included in your Handover Pack. The insurance protects you in the event that Carlisle Homes becomes insolvent and cannot finish or fix defects.

Q Is my home covered for damage caused by natural forces or ‘Acts of God’?

A Any damage caused by natural forces, such as one-off weather events like storms, frosts or high winds, is not normally covered by warranty. Inclement weather conditions can cause damage and operational issues to roofs, windows, solar panels, air conditioning/evaporative cooling units, roof cappings and other parts of the house and should be attended to by you immediately in a safe manner. In the event of such damage, you should contact your personal home insurance company so that repairs and any rectification work can be put into effect as soon as possible, as this is not covered as part of the Carlisle Homes’ Warranty, and needs to be assessed by your personal home insurer. The SES also provide 24 hour emergency assistance on 132 500.

Q What happens if I decide to sell my home within the Warranty Insurance period and what are my obligations?

A We recommend that you provide a copy of this guide to any subsequent owner as any reference in this guide to ‘you’ also means to a subsequent owner. A subsequent owner cannot require higher standards of material or workmanship/ performance than those applicable by law or under the Building Contract (including the Contract Specifications and your Home Care Guide).

Services

IMPORTANT INFORMATION

Your water service is provided by the nominated provider in your area. Services such as electricity and gas are requested by Carlisle Homes to be connected with the nominated supplier. The owner at their own discretion may change this provider dependent on the terms and conditions of their contract.

Telecommunication services are normally estate driven as different services such as National Broadband Network and optical fibre may be available.

YOUR RESPONSIBILITIES

• Change all services into your name. You have the option to change to your preferred suppliers if required.

• In the event of a gas leak, turn off gas at the main supply to minimise risk of fire and call a licensed plumber.

• If concerned contact your gas supplier and/or the Carlisle Homes Warranty Department during business hours.

• In an emergency, please contact 000 requesting police, fire or ambulance.

CARLISLE HOMES RESPONSIBILITIES

• Ensure all services are available to the owner at handover.

• Supply all relevant certificates to the owner at handover to ensure all commissioning and checks have been made by the relevant trade prior to occupancy of the home.

FREQUENTLY ASKED QUESTIONS

Q How do I choose my service suppliers?

A Electricity and gas, by default, will be supplied by the provider nominated in your contract. You have the option once you move in to your home to reselect a supplier of your choice. With your water supplier, you don’t have an option and will need to remain with the relevant authority.

Q Where is the gas meter located?

A The gas meter is generally located at the front side of the home beside your electricity meter. To switch off your gas supply, turn your gas meter lever (usually a red or yellow handle/tap) so that it is horizontal with the pipe. To switch it on, turn the lever vertical to the pipe. Please contact a licensed plumber or your local gas supplier.

Q Where is the water meter located?

A The water meter is generally located at the front of the property and can be turned off using the handle located on your meter assembly.

Q Why do some homes have a secondary electrical cabinet in the garage?

A An internal switchboard may be required due to a high volume of electrical outlets in your home. As this cabinet may have a main power switch to turn on and off your electricity to your home, the main fuse still remains in your external meter box at the front of your property.

Energy Rating

IMPORTANT INFORMATION

Modifications you make to your home can change your energy rating and can affect the energy efficiency of your home in both a positive and negative way. Your energy rating is partially achieved by utilising free energy from the sun to warm your home in winter. Any measures that reduce the amount of winter sun entering your home or allow warmth to escape may reduce your energy rating, including:

• Building a covered pergola.

• Using fixed screens and awnings.

• Using shutters or grills over windows.

• Building an extension.

• Building an open fireplace.

• Changing floor coverings.

• Adding open exhaust fans, fixed vents or light fittings that vent through into the roof space.

• Failing to provide quality window coverage

REFERENCE DOCUMENTS

• Office of Sustainability Victoria, www.sustainability.vic.gov.au

• Six-star energy rating report in your Contract Documentation.

YOUR RESPONSIBILITIES

• Consider the addition of heavy drapes and pelmets or installing adjustable summer shading to windows to add to the efficiency of your home.

• Consider the addition of external awning blinds or adjustable shade structures (which can be retracted, expanded or removed according to season) to obtain protection from summer heat/ sun.

CARLISLE HOMES RESPONSIBILITIES

• To design and construct your home to achieve the required energy star rating as stated in your building contract.

• Ensure the owner has up to date documentation relevant to their home design.

FREQUENTLY ASKED QUESTIONS

Q When do I get my energy rating report specific for my home?

A You will have received this document in your Contract Documentation.

Q What modifications, if any, can I do to my home before I affect my energy rating?

A Before undertaking any project which could impact on the energy efficiency of your home, Carlisle Homes suggest you seek advice from Office of Sustainability Victoria.

Slab & Foundation

General slab & foundation maintenance

IMPORTANT INFORMATION

Maintenance of slabs and related footings is important as the long-term performance of the home is dependent on the correct care of the footing system.

This information is provided for general guidance only in relation to the ongoing maintenance of your new home in order to reduce, but not eliminate, the possibility of distress occurring. It is not intended to address site specific conditions.

It is possible that minor surface cracking will appear in concrete as the material shrinks. This is normal and not a defect, provided the cracks do not exceed 2mm in width. Hairline and surface cracking have no detrimental effect on your home.

Unanticipated cracking may result from conditions beyond Carlisle Homes’ control, such as differential settlement, excessive rainfall, drought conditions or tree roots and may affect the performance of your overall footing system.

REFERENCE DOCUMENTS

• CSIRO Document — Guide to Home Owners on Foundation Maintenance and Footing Performance: BTF 18 (included in HIA Contract documentation).

• VBA Document — minimising foundation movement and damage to your house (this is included in your HIA contact).

• Contract Specifications.

• Schedule A - Landscaping & Concreting Checklist.

• Owner ’s Information Sheet on waffle slabs (provided and signed off at handover).

• Carlisle Homes’ 25 Year Structural Guarantee (Original Owner’s only)

• The ‘Your Responsibilities’ section of the Home Care Guide.

YOUR RESPONSIBILITIES

• Correct landscaping, drainage and paving to be installed around the dwelling within 3 months of handover, including the installation of a concrete apron around the perimeter of the home. Ongoing maintenance of your concrete paving, landscaping and general stormwater drainage.

• Monitor any level two cracking (less than 2mm) to your slab for a period of 12 months (from the date you notify Carlisle Homes of the cracking).

• Contact the Warranty Department if any cracking greater than 2mm is observed to co-ordinate an inspection by a Structural Warranty Inspector.

CARLISLE HOMES RESPONSIBILITIES

• Carlisle Homes, in consultation with design engineers and relevant building surveyors, have constructed your home in accordance with relevant standards and building codes.

FREQUENTLY ASKED QUESTIONS

Q What sort of foundation movement is not covered by Carlisle Homes?

A Carlisle Homes will not be responsible for foundation movement that is the result of:

• Incorrect information provided by you at the commencement of the Building Contract.

• Work undertaken by you including things such as landscaping, paving, drainage works and the planting of trees which do not comply with CSIRO and VBA recommendations.

• Your failure to install a concrete apron around the perimeter of the home.

• Movement caused by site conditions on neighbouring properties.

• Your failure to install and maintain drainage systems that suits your landscaping requirements after handover (see the CSIRO and VBA Document).

• ‘Acts of God’ — damage to your home relating to external factors like storm, fire, flood, terrorism, earthquakes, or vibrations from events like roadworks and other construction activities, which are unrelated to the building works.

Q Is minor cracking in my garage or alfresco slab normal?

A These surface cracks are commonly known as plastic shrinkage cracks and are expected occurrences as concrete cures. This cracking has no effect on the long term structural integrity or the long term performance of the slab.

Slab & Foundation

Site drainage

IMPORTANT INFORMATION

Maintaining site drainage at all times is critical in ensuring the long-term performance of your slab, as designed by Carlisle Homes. The slab is designed to cater for anticipated seasonal soil movement without

significant distress to the structure provided the site is only subject to normal moisture conditions.

YOUR RESPONSIBILITIES

• Do not allow abnormal moisture conditions to develop or persist near or under the slab for any length of time.

• Subsurface drainage to be provided by you when you design your landscaping.

• Refrain from designing garden beds near your home to reduce excessive amounts of moisture to these areas which in turn will reduce the possibility of excessive movement.

• Place watering systems at a reasonable distance from your home with ongoing monitoring to avoid over watering and leaks.

• Utilise spoon drains, soak wells and agricultural drains with landscaping to help prevent abnormal moisture conditions. Refer to CSIRO and VBA document prior to installing drainage.

• Utilise a licensed plumber for all above and below ground drain installation and obtain a Certificate of Compliance.

• Maintain a constant moisture checking regime to reduce the possibility of any distress being caused to your home.

• We advise you consult a professional landscaper prior to carrying out any landscaping to your property.

CARLISLE HOMES RESPONSIBILITIES

• Carlisle Homes may provide riser pipes connected to the storm water system, but these are not designed for landscaping (only designed for construction works). If the owner requires risers for landscaping the owner should seek advice from a professional landscaper and licensed plumber prior to commencing any landscaping external works.

FREQUENTLY ASKED QUESTIONS

Q Can Carlisle Homes recommend a licensed plumber/drainer to carry out works after handover?

A Please refer to your specific Certificate of Compliance which will have details of the plumber/drainer that Carlisle Homes have used on your home. This plumber will be familiar with all the works that have been completed on your home and can advise whether the works you would like carried out can be done.

Q What is the difference between an agricultural drain and spoon drain and in what application can I use them?

A An agricultural drain is a sub-surface drain which collects and channels water away from the building below the ground. A spoon drain does the same but is designed to work above the ground. It is advised that an agricultural drain cannot be placed any closer than 1500mm from the building perimeter unless otherwise stated by an engineer. A spoon drain can be placed closer to the dwelling but both drains must be connected to a legal point of discharge and move excess water away from the base of the slab.

Q I am thinking of building a pergola or extra shed. Can I connect into the existing stormwater drainage system?

A No, this will overload the existing stormwater system, as this system has only be designed for your home requirement. Carlisle Homes advise you consult with a licensed plumber prior to having any extra works completed or modified.

Slab & Foundation

Landscaping

IMPORTANT INFORMATION

Careful consideration of landscaping plans is essential to ensure the slab and footings of your home is correctly maintained.

Weepholes are vertical openings between your bricks usually located above windows and doors and at ground level on the external face of your home.

YOUR RESPONSIBILITIES

• Do not cover any weepholes, ensuring that neighbouring garage walls, soil build ups or garden landscaping do not hinder the weepholes functionality causing moisture to enter the wall cavity, or stop it from exiting.

• Assess and establish whether additional drainage is required to reduce the likelihood of abnormal moisture conditions around your footing.

• Avoid the planting of trees and shrubs near the footings of your home, including garden beds. Note: damage caused by trees is directly proportional to the final height of the tree and planting distance from your home. Refer to the CSIRO and VBA document.

• Refrain from installing garden beds, mulch, weed mats and shrubs adjacent to your home to avoid interference with drainage requirements, termite management and damp proof course systems. Over watering or excessive drying of surrounding soils from tree and plant root systems may also have a negative effect on sub-soil moisture conditions.

• When installing concrete around the perimeter of your home, you may need to remove some soil to provide a minimum 75mm clearance between the finished concrete level and the bottom of the damp proof course (weepholes).

Weepholes serve the function of removing water that may penetrate through the bricks and mortar in heavy rain conditions and allows air to circulate in the wall cavity eliminating moisture.

The final contouring and landscaping of your land needs to be sloped away from your home. Ensure the areas around your slab are drained to move surface water away from your slab and graded to give a slope of no less than 50mm over the first one metre from your home for highly reactive soil.

The fall should also be created in the subgrade material beneath your concrete including the correct compaction and installation technique.

• Refer to the CSIRO and VBA document and always consult a professional landscaper prior to commencing landscaping.

• When landscaping the owner is responsible for considering any impact it may have on neighbouring properties.

• It is the owner’s responsibility to have their landscaper/concreter prepare the surface level below the landscaping/concreting to ensure adequate land fall away from the home.

It is essential that certain landscaping tasks are completed to ensure that you do not void your 25 year structural warranty. These tasks include but are not limited to the following:

1. Where ground unavoidably falls towards house, engage a qualified plumber to install drains to remove surface water/ponding.

2. Garden beds, grass and rocks should all be positioned away from the house and sloped away at a minimum 20mm fall over 1m.

50mm

Slab & Foundation

Landscaping

the house/slab and must be carefully monitored to avoid over watering.

7. Do not attach pergolas, decks, shade sails etc. to property without engaging an engineer to approve.

8. Take into account the affect that your neighbours landscaping and watering systems may have on your property, and vice versa.

CARLISLE HOMES RESPONSIBILITIES

• Ensure that at handover the area around your slab drains away with a minimum of 50mm fall in the first one metre. Please be aware that this finish is only achieved with materials found on your site and Carlisle Homes in every case will document and ask you to sign copies of photos reflecting how the site has been left at handover.

FREQUENTLY ASKED QUESTIONS

Q How is my home warranty affected by incorrectly placing landscaping and drainage systems adjacent to my home?

A Slab movement caused by inadequate landscaping or poor drainage may void your warranty.

Q Do I have to landscape my property? What happens if I do not complete landscaping?

A Certain landscaping such as property perimeter paving, is necessary to ensure that you do not void your 25 Year Structural Guarantee.

Slab & Foundation

Concrete & paving around your home

IMPORTANT INFORMATION

Correctly installed concrete paving around the entire perimeter of the dwelling can help to normalise the abnormal moisture conditions of the foundation soils.

YOUR RESPONSIBILITIES

• Where the concrete or paving make contact with the home, they should be separated with a layer of Bituminous Caneite or ‘Abelflex’ material. This product, once installed correctly, needs to be caulked between the paving and home in order to stop water running through to the foundations.

• Avoid placing large expanses of concrete paving on one side of the house and having gardens or barren areas on the other.

• Repair any damage or leaks to any stormwater or sewer pipe by a licensed plumber. Test/check by camera before installing concrete, paving, decking or any other structure over the pipe.

• Driveways are to be installed with grading directed away from garage doors where possible. In instances where driveway grading is towards the garage, a drainage grate should be installed across the full width of the garage door and connected to the stormwater system by a licensed plumber.

• Ensure gutters and downpipes remain clear of debris to prevent overflowing gutters pooling water against the house.

Slab & Foundation

Concrete & paving around your home

It is essential that certain concreting tasks are completed to ensure that you do not void your 25 year structural warranty. These tasks include but are not limited to the following:

1. Concrete paving to be installed around perimeter of your home. Ensure that both land and path fall away from your home. All paths to have minimum 50mm fall away from structure over a 1m path for highly reactive sites.

3. All land below concreting to be compacted and fall away from home.

4. Abelflex foam to be fitted and fully sealed to stop water penetration and assist with expansion.

2. Ensure all concrete slopes towards stormwater discharge points to avoid ponding.

ABELFLEX

50mm FALL OVER 1m

CARLISLE HOMES RESPONSIBILITIES

6. You may need to engage a qualified plumber to install additional storm water risers/pits.

YOUR RESPONSIBILITIES

• Carlisle Homes conducts a camera inspection of all the main stormwater and sewer lines prior to handover via CCTV to ensure that a completely sealed and functional system is provided to all of our owners. This information is reviewed and recorded by trained professionals and kept on record for future reference.

• Upload your completed Concrete paving and landscaping photos via the Home Care portal prior to 90 days post handover expiration date.

5. Pavement requires minimum of 75mm clearance from weepholes.

75mm

Termite Risk Management

IMPORTANT INFORMATION

Carlisle Homes use a combination of physical barriers and chemical controls to give effective shielding against termites attacking your home.

Any landscaping or change in soil levels around the external perimeter of the dwelling will disturb the

barrier. If disturbed, unless the barrier is re-instated, your home will be unprotected and the termite installer’s warranty may be voided.

REFERENCE DOCUMENTS

• Termite Protection Information Warranty Package.

• www.termguardmelbourne.com

• www.csiro.gov.au

• www.auspestcontrol.net.au

YOUR RESPONSIBILITIES

• Conduct quarterly visual and manual inspections to ensure termites have not found their way into the timbers of your home, or termites have not entered into the weepholes of brickwork or through any other openings.

• Eliminate the presence of, or the trapping of moisture, by providing adequate ventilation so that timber remains dry.

• Keep gardens and landscaping clear of weepholes, physical barriers and damp-proof courses.

• Maintain the termite repellent as per the installers recommended schedule.

• Ensure the lids of the filling stations remain accessible for chemical top-up.

• Coordinate annual inspections by the installer (failure to have inspections will void your warranty).

• Complete online termite registration process. Chemical top-ups will be required after your first annual inspection and every three years after that.

CARLISLE HOMES RESPONSIBILITIES

• To ensure all relevant certificates are provided and components of your termite management system is installed to manufacturer’s specifications.

• Have the termite system designed for the building to be commissioned and operative prior to day of handover.

FREQUENTLY ASKED QUESTIONS

Q If I find the presence of termites, what should I do?

A They should not be disturbed until a licensed pest controller has inspected the infestation. The normal treatment is to poison termites in their undisturbed state. Your licensed/registered pest controller should carry out this work for you, and should be your first point of contact.

Q What length is my termite protection warranty?

A Assuming regular inspections are carried out, the termite protection for your new home is designed for the life of the building. If these inspections are not made at the appropriate times, your warranty will be void from that time on.

Q How is termite protection installed on boundaries that are installed to zero allotment?

A With the use of a block aid treatment or spray which is usually installed at final commission when neighbouring building allows it.

Q My concreter has queried whether I can cover my termite pipes with concrete?

A Yes, the piping can be covered but not encased in concrete. Please be aware that inspection box lids need to remain accessible for periodic inspections by a licensed pest controller.

Q Do I need to pay for future inspections?

A Yes, all costs in relation to maintenance and ongoing chemical top-ups are the responsibility of the owner.

Brickwork, Render & Hebel

IMPORTANT INFORMATION

During the brick manufacturing process, bricks may develop hairline cracks or blemishes. Minor cracking is a characteristic of some brick types. If the manufacturer verifies this as a characteristic of the selected brick, then, as per your contract specifications this will not be deemed a defect.

External rendered surfaces on masonry substrate that have fine cracks will not be considered a defect if after a monitoring period of 12 months, provided the crack does not exceed 2mm in width.

Colour change due to fading is a natural and expected form of paint deterioration. Fading occurs more quickly in environments where the coloured surface is exposed to high levels of sunlight over an extended period. Darker colours absorb more UV radiation resulting in faster colour degradation.

Cracking in render applied to fibre cement, foam or hebel substrates is considered a warranty issue when the crack is greater than 2mm in width within the

first 12 months and is visible from a normal viewing position at ground level.

Brickwork and freestanding brick piers in alfresco areas or verandahs are not designed to carry lateral loads, only vertical loads.

Hebel cladding is not designed to carry any substantial load, and under no circumstances should gates, pergolas, awnings, basketball hoops etc be fixed directly to Hebel. Please refer to the Hebel website for appropriate fixing methods to the house frame.

Some bricks have a white powder-like substance that forms on the face of the brick. This is normally called efflorescence and is not a defect. It is caused when water salts are drawn from inside the brick itself.

Efflorescence is not structurally damaging and can be removed with a brush and weak vinegar solution.

REFERENCE DOCUMENTS

• Contract Specification.

• www.australbricks.com.au

• www.boral.com.au

• The Brickwork Manual: www.thinkbrick.com.au

• Dulux AcraTex: www.dulux.com.au/specifier/ products/acratex/overview

• www.hebel.com.au

• VBA Guide to Standards & Tolerances

YOUR RESPONSIBILITIES

• Notify Carlisle Homes of any observed category 2 cracking (cracks between 2–5mm) in brickwork and render and continue monitoring for 12 months.

• Ensure the rendering is cleaned regularly to stop any build-up of dirt or grime by spraying lightly with a hose or using an extendable soft brush connected to a hose.

• Avoid use of commercial grade cleaners and high pressure cleaners on rendered surfaces as these may cause fading or excessive wear.

• Consult a structural engineer before attaching any additional structures to your home, including alfrescos, verandahs, shade sails or basketball hoops.

• Use a stiff brush and lightly wash with a white vinegar/water solution to remove any efflorescence from brickwork or garage slab.

CARLISLE HOMES RESPONSIBILITIES

• If cracks in brickwork/render are identified, Carlisle Homes will monitor the cracks over a period of time and carry out any necessary repairs if required.

• Where required design structural engineers or brick manufacturers may be asked to assess and advise of any required action.

FREQUENTLY ASKED QUESTIONS

Q Is hairline cracking in a brick wall a defect?

A Depending on the size of the crack and the characteristic of the brick, a hairline crack is not deemed to be defective.

Q If repairs are undertaken after handover on my rendered or brick wall, will the colours match?

A Carlisle Homes will always try to colour match and use the closest possible matching product available at the time, but cannot guarantee a perfect match in all cases.

Q Is hairline cracking to my Damp Proof Course (DPC) a defect and should I be concerned and report it back to Carlisle Homes?

A Cracking to this area is common as the DPC acts as a slip joint between the base courses of brickwork. If excessive cracking is occurring (i.e greater than 2mm) please contact us for an inspection and further advice.

Windows & Curtains

IMPORTANT INFORMATION

It is normal for gaps to be left between the bottom of the window sill and the top of the brick sill to allow for house settlement. Aluminium windows normally have a rubber bulb seal to protect this area although timber window sills do not.

Windows leaking under extreme weather conditions or when being washed with a hose are not considered defective. However, a window should

not leak under normal weather conditions. When windows have been seen to fail, the manufacturer may be asked to assess the window and complete a written report to Carlisle Homes to undertake any required works.

Scratches identified to window glass and frames after handover will not be deemed to be a defect.

REFERENCE DOCUMENTS

• Contract Specifications.

• A&L Care and Maintenance: www.alwindows.com.au

YOUR RESPONSIBILITIES

• Clean and lubricate window tracks and rollers on a regular basis.

• Clean glass and frames thoroughly after handover, being careful not to scratch the windows and do not use abrasive tools on glass.

• Wash powder coated surfaces with a mild detergent and clean water.

• In areas susceptible to salt air or industrial pollutants more frequent cleaning is required.

• Keep weepholes in sill tracks clear to prevent build up of water.

• Vacuum and wipe down tracks to remove dust and dirt to reduce obstruction.

• Timber windows, when exposed to full weather, will require additional ongoing maintenance. Timber windows may require recoating every 12 months.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of all windows is carried out on every completed home prior to handover (by the manufacturer) to ensure good working order.

FREQUENTLY ASKED QUESTIONS

Q Why is it that I cannot lift my window sash out from its tracks to clean?

A The reason why you can’t lift your window sash is due to the security spacer located in the track above your window sash. This spacer needs to be moved across allowing the sash to fully enter the track system. At this point the window sash, if unlocked, will be able to be removed.

Q What is the preferred way of cleaning my flyscreens?

A The preferred method of cleaning your flyscreen varies based on your type of windows. For sliding windows, leave your flyscreen in place and use a hose on a fine/sharp spray setting. Please ensure all windows are closed and washing is completed from the outside of your home.

For all awning windows, the flyscreen will need to be removed prior to cleaning. If flyscreens need to be removed, please refer to the manufacturer’s website.

Doors

IMPORTANT INFORMATION

Some internal and external doors may be subject to warping which is a natural consequence of adverse moisture conditions or using dark paint colours on the external face of the door. Bowing, if no greater than 4–6mm within the height of the door, is within the manufacturers tolerance.

Doors that may be sticking during the 90 Day Warranty Period will be attended to and adjusted by Carlisle Homes. After this period, door adjustments due to natural timber movements will be the responsibility of the owner.

Your sectional or roller garage door has been manufactured so that maintenance is kept to a minimum. During wet weather conditions, water may enter under or through the sides of the garage door, which is to be expected.

Some materials for door and window fittings (like any exposed metal), will tarnish over time. This is normally a superficial change and will not affect the operation of the door or window.

REFERENCE DOCUMENTS

• Contract Specifications.

• www.corthinian.com.au

• www.dynamicdoorservice.com.au

• www.lockweb.com.au

• www.stegbar.com.au

YOUR RESPONSIBILITIES

GARAGE DOORS

• Do not adjust settings of your garage door without consulting the manufacturer.

• Apply dry lubricants or household talcum powder to nylon edging strip (where applicable).

• Wash your garage door frequently.

• Replace remote control batteries as required.

• If remotes are not in use for long periods please remove the battery from unit.

• Refer to manufacturer’s labelling on the door for contact details.

• Replace the light globe in the garage door motor as required.

• Service your garage door and the motor annually.

DOORS

• Wipe down doors, handles, latches and hinges regularly with a dry cloth.

• Utilise dry lubricant or household talcum powder on all moving parts.

• Tighten screws on locks and hinges as required.

• Utilise graphite lubricant or lead pencil to remedy squeaking hinges in lieu of oil.

• Check sliding doors regularly to assess ease of movement.

• Utilise a spray or dry lubricant to rollers and tracks at the top and bottom of doors and fly doors.

• Remove dirt, dust and obstructions from the bottom track of aluminium doors to eliminate damage to the rollers, promote ease of operation and extend the life of the door.

• Notify the Carlisle Homes Warranty Department if any external doors do not lock properly as soon as practicable, within the 90 day warranty period.

• Timber doors exposed to full weather will require additional maintenance.

FREQUENTLY ASKED QUESTIONS

Q Are internal hinged doors meant to be painted top and bottom?

A Only internal doors to wet areas are to be sealed as per manufacturer’s specifications. All external doors top and bottom need to be sealed by Carlisle Homes.

Q How do I adjust my doors if they are catching?

A We recommended that you contact a qualified carpenter for any door adjustment.

Q Why is my garage door motor running but the door is not moving?

A The door is in manual setting mode and will need to be re-engaged to automatic setting. Please refer to the manufacturers operating instructions booklet.

Q Why is my garage door not closing fully to the ground when I press the close button?

A It is recommended that your garage door be serviced annually. If your garage door was fully closing and now it is not, please call the installer (sticker on the inside of the garage door) to obtain a quote to have your door serviced.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection by the Construction Supervisor of all doors is carried out on every completed home prior to handover to ensure good working order.

• Construction Supervisor to demonstrate how the garage door functions in manual and automatic operation.

Steel Lintels, Articulation Joints & Damp Proof Course

IMPORTANT INFORMATION

Carlisle Homes use galvanised steel lintels over your windows and doors. By using galvanized lintels, painting is not required. Due to the inconsistency of brick sizes and the brick gauge used in bricklayers, in many instances an infill is required between the top of the window and the underside of the steel lintel. It is normal to see part of the internal holes in the bricks that sit directly on the steel lintel, as the brick is wider than the lintel.

Articulation joints are designed to expand and contract with your house as it settles and during seasonal movement. Therefore, cracking and movement of sealants in control joints is to be expected. Please note, cracking in articulation joints

on render walls is evidence of the joints operating normally and is not a defect.

When rendered, the damp proof course may create fine hairline cracking around the perimeter of your home. Hairline cracking in mortar or render is normal and is not considered to be a defect. Cracking in render at the damp proof course installed above windows and at approximately the first floor level of a two storey home is also a predictable occurrence. Please refer to your Contract Specifications and the Brickwork and Render section in this guide for further information.

REFERENCE DOCUMENTS

• Contract Specifications.

• Structural Drawings.

YOUR RESPONSIBILITIES

• Ensure the articulation joints are maintained to a level which does not allow moisture to enter the building.

• If cracking in Damp Proof Course or movement in articulation joints becomes excessive, please contact Carlisle Homes.

CARLISLE HOMES RESPONSIBILITIES

• Once excessive movement in Damp Proof Course is identified, Carlisle Homes will monitor and assess as required.

• At handover all articulation joints are to be free of any debris and correctly sealed.

FREQUENTLY ASKED QUESTIONS

Q Is any movement in articulation joints normal?

A Yes, articulation joints are designed to allow movement between brick panels in order to protect the brickwork.

Q What is the function of DPC?

A The Damp Proof Course is a vapour barrier designed to help direct moisture out of the wall cavity and also help reduce dampness rising within the brick wall.

Roofing

Roof tiles

IMPORTANT INFORMATION

Concrete roof tiles are coated with a pigment, and like any coating exposed to the elements will fade over time. Minor cracks may appear in the bedding of the roof tiles which is beyond the control of Carlisle Homes and has no affect on the structural strength, soundness and waterproofing of your home.

All small chips, transport marks or discolouration to roof tiles are acceptable when they are not visible

REFERENCE DOCUMENTS

• Contract Specifications.

• www.monier.com.au

• www.bristile.com.au

YOUR RESPONSIBILITIES

• Check roof tiles, flashings and pointing regularly, especially after major weather events.

• Replace loose tiles as required by a qualified roofing contractor.

• Ensure no damage occurs to roof tiles when tradespeople (such as antenna installers, solar panel technicians) access the roof, which will void your warranty and future repairs.

• Damaged tiles must be repaired immediately to minimise risk of moisture and pests entering your home.

from ground level or where approved by the roof manufacturer. All manufacturer guarantees will still apply. Cracked, chipped, broken or dislodged tiles become the owner’s maintenance responsibility after Handover.

FREQUENTLY ASKED QUESTIONS

Q If repairs are required to my roof, where do I get tiles from?

A In most cases, spare roof tiles will be either left in the roof cavity near your manhole or on your garage floor. If replacing any tiles, use a qualified roofing contractor with adequate fall protection.

Q When do I make an insurance query?

A An insurance query can be made when damage has occurred due to weather conditions.

Metal Roof

IMPORTANT INFORMATION

It is normal to hear rain falling on a metal roof from inside your home. Noises due to expansion and contraction are also normal due to changes in temperature and weather conditions, especially during the hotter months.

REFERENCE DOCUMENTS

• Contract Specifications.

• Roofing Plumbing Compliance Certificate.

YOUR RESPONSIBILITIES

• Occasionally clean the sheet roofing to maintain its appearance by a professional agent. Please ensure fall protection is used at all times.

• Check metal sheeting regularly, especially after major weather events.

• Engage a licensed or registered roof plumber if any repair work is required to be carried out.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection and roof service is carried out on every completed home prior to handover.

• Ensure that a Roofing Plumbing Compliance Certificate has been issued to the owner at handover.

FREQUENTLY ASKED QUESTIONS

Q Will my roof over time fade with the sun and is this a defect?

A The colour of your roof may fade over time which is not deemed to be a defect.

Roofing

Roof storage/fascia, gutters & downpipes

IMPORTANT INFORMATION

In most cases (unless you have signed a variation to the Building Contract) your home will not be designed to take additional loads such as fixtures or fittings to walls, roofs and ceilings and materials stored in ceiling spaces.

Seek advice of a qualified structural engineer before storing items or installing additional storage or ceiling spaces.

REFERENCE DOCUMENTS

• Contract Specifications.

• Roofing Plumbing Compliance Certificate.

YOUR RESPONSIBILITIES

• Clean fascia, downpipes and guttering after handover quarterly.

• Check downpipes regularly, especially prior to a major weather event for blockages.

As the fascia, downpipes and guttering are made from a coloured finish being applied to a Zinclume product, it is important to carry out regular maintenance. This includes washing the surface with a mild soapy solution and clearing the gutters of any leaf litter.

If Carlisle Homes needs to repair minor scratches to fascia, gutter or downpipes, Carlisle Homes will use the nominated colour to touch-up the scratch.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of fascia and gutter is carried out on every completed home prior to handover to ensure no damage or defect is present.

• Ensure that a Roofing Plumbing Compliance Certificate has been issued to the owner at handover.

FREQUENTLY ASKED QUESTIONS

Q Is it acceptable for gutters to hold water after recent rain?

A It is acceptable for gutters to hold up to 10mm of water at any point.

Q Will my gutters fade?

A External metal finishes, like any painted surface, will fade once exposed to weathering elements.

Plasterwork

IMPORTANT INFORMATION

Timber, brick and plaster-lined areas may shrink during the drying-out process, causing small cracks in these areas. Slight movement and shrinkage may occur but this will not affect your home’s structural integrity.

A surface which is perfectly flat under diffuse light can appear round and uneven when lit by light falling nearly parallel to the surface. For this reason, imperfections in plasterwork that are only evident at certain times, from a particular angle or at night with lights on, are not defective.

As your home continues to age, minor shrinkage cracks become part of your normal maintenance responsibility, and are easily attended to. Once the 90 Day Warranty Period is complete, Carlisle Homes is still required to attend to damage caused

by defective materials or labour — but not damage caused by aging, timber shrinkage or normal wear and tear.

From issue date of the Occupancy Permit, cracking in cornices, walls, ceilings and bulkheads will be repaired by Carlisle Homes only if the crack is wider than 1mm within the first 12 months (on the basis that the cracking was not caused as a result of your failure to properly maintain your home after handover). Nail popping to plaster is covered under warranty within the first 12 months from issue of the Occupancy Permit if caused by unsatisfactory workmanship.

REFERENCE DOCUMENTS

• Contract Specifications.

• CSIRO, report no.8 — Illumination and decoration of flat surfaces.

• www.gyprock.com.au

YOUR RESPONSIBILITIES

• Maintenance of hairline cracking (less than 1mm).

• Notify Carlisle Homes of any observed cracking in plasterwork greater than 1mm and continue to monitor for 12 months.

• Seek advice from your local hardware retailer before installing fasteners for artwork and wall hangings.

FREQUENTLY ASKED QUESTIONS

Q Can I hang artwork or photographs to my plaster walls without voiding my warranty?

A If you wish to hang artwork or photographs without damaging your walls, Carlisle Homes recommends you use special fasteners which can be purchased at a hardware store (such as angle pins and hooks) which are specific to the weight of the picture and the construction of the wall.

Q If I reposition or have new lighting installed, can this cause issues with diffused light?

A Prior to purchasing or having any light installed, please seek professional advice on which light suits your application, and is least likely to introduce glancing light problems.

Q Are visible plaster ceiling joins evidence of a defect?

A All ceiling joins are visible under certain natural or artificial light. Dependent on the type of diffused light, these are not normally considered a defect, if in doubt please contact Carlisle Homes for further investigation. A simple test can be carried out to establish whether the ceiling joins fall within the Australian standards for plaster installation. Ceiling joins visible at night under artificial light is normally not considered to be a defect if the same joins are not visible during normal daylight conditions.

Paintwork, Architraves & Skirting

IMPORTANT INFORMATION

Neglecting the cleaning of external paintwork can lead to a build up of dust and grime which can cause pitting and eventually peeling of paint.

Please note that a quality paint system has been applied to your home which is reflective of the initial quality of our display homes. Over time with general wear and tear and use of our displays, additional coats are applied to high traffic areas where required which may alter the appearance and level of finish.

Hairline cracking is normal and general owner maintenance is required.

Architraves/skirting and cavity/hinged doors that are painted in a white colour may yellow over a period of time especially in darkened areas were UV light is restricted. Yellowing is not considered to be a defect.

REFERENCE DOCUMENTS

• Contract Specifications.

• www.dulux.com.au

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of paintwork is carried out on every completed home prior to handover to ensure no defect is present.

YOUR RESPONSIBILITIES

• Remove any loose deposits on paintwork with a damp sponge.

• Utilise a soft non abrasive brush or cloth with mild household detergent solution to remove dust and other deposits, followed by a damp cloth.

• Wash external paintwork (excluding eaves, porch and alfresco ceilings) at least twice per year using a hose and soft brush or sponge.

• Attend to the touch up of any peeling paint as required.

• Retain any excess paint for Carlisle Homes for Carlisle Homes trades to use during the 90 Day Warranty works.

• Re-stain external timber every 12 months or earlier if the surface is showing signs of peeling/flaking stain especially if surface orientation faces north.

• Maintenance of hairline cracking in architraves/ skirting (less than 2mm).

FREQUENTLY ASKED QUESTIONS

Q How do I best clean scuff marks and dirty handprints off my wall?

A Utilise a soft non abrasive brush or cloth with mild household detergent solution to gently remove marks and other deposits. Another more abrasive cleaner is sugar soap which can be used on stubborn stains.

Q Will I be given spare touch up paint?

A Yes, all completed Carlisle Homes are left spare touch up paint normally located in the kitchen or garage area. Please have this paint available for use during Warranty works as this paint is usually an excellent match to the paint already applied to your home.

Flooring

Tiling

IMPORTANT INFORMATION

Your flooring may be exposed to a lot of traffic leading to wear and tear over its lifetime. It is important that you take the time to understand how to maintain your particular flooring to ensure it remains to be an attractive feature of your new home.

Your Handover Pack contains important and useful information from Beaumont Tiles regarding tile care and maintenance. Advice specifically on porcelain tiles has (if applicable) also been included in your Handover Pack.

Note that dark grout colours will have variance in tone colour and may appear inconsistent but this is not a defect.

Some floor tiles will require additional cleaning due to grout haze being noticeable on the tiles. Porcelain tiles may need to be buffed and sealed by you as recommended by the manufacturer.

Optical hazing (a hazy, smudgy type of finish) is an inherent feature in polished porcelain tiles, although the degree and extent of the effect can vary between tile manufacturers and between colours. It will usually only be visible when a direct light source reflects at a certain angle across the surface of the tile. Optical hazing is not deemed to be a defect. Wear and tear will not be deemed to be a defect.

Where Carlisle Homes agrees to repair and match tiles that are no longer available, Carlisle Homes will use tiles that are the closest available match.

External tiling when applied to brick walls will only be deemed to be a defect if the tile height difference in adjacent tiles is greater than 4mm. Tiles with differing thicknesses (i.e. slate, stacked stone) will only be considered a defect if adjacent tiles vary in height by greater than 10mm.

REFERENCE DOCUMENTS

• Contract Specifications.

• Beaumont Tiles Information Sheet www.beaumont-tiles.com.au

• Technical Bulletin TB130, Ardex Australia. www.ardexaustralia.com

YOUR RESPONSIBILITIES

• Read Beaumont Tiles information.

• Clean and sweep/vacuum tiles regularly.

• Use just a few drops of soap-less detergent or recommended cleaners to clean floor and wall tiles.

• Do not use strong abrasive cleaners or apply unnecessary pressure to tiled surfaces when cleaning.

• Avoid bleach-based cleaning products to prevent discolouration.

• Consider white vinegar and warm water as a cleaning product.

• Consider utilising a paste of bicarbonate soda and water to remove stubborn marks.

• Use floor mats at doorways to keep out sand and dirt.

• Use protective gliders under furniture.

• Avoid dropping heavy objects onto tiles.

• Remove shoes where possible to prevent surface scratching.

• Investigate your personal requirement for tile and grout sealers through Beaumont Tiles website.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of all tiling is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in a good condition.

• Carlisle Homes will replace cracked and/or loose tiles within 3 months of handover if more than 5% of the tile area or room is affected.

• Carlisle Homes will repair pitted, chipped or scratched tiles representing more than 5% of the tiled area or room if it can be clearly identified that damage was caused by Carlisle Homes during construction.

FREQUENTLY ASKED QUESTIONS

Q Is it normal for my grout to discolour when I wash my floor?

A Yes, especially if the floor has excessive dirt or if the water you use to clean your floors is not changed regularly. Prior to grout becoming discoloured, products such as grout sealants can be applied to minimise the effects of discoloured grout.

Q My tile grout is showing hairline cracks to my floor area so will Carlisle fix this at the 90 Day Warranty period?

A Yes, hairlines cracks are not deemed to be a defect but may be repaired at the conclusion of the 90 day period. After this service has been completed, hairline cracks fall under your normal owner’s general maintenance.

Flooring

Laminate, bamboo and timber flooring

IMPORTANT INFORMATION

It is important to understand that timber is a natural product that absorbs and expels moisture to keep the balance with its surrounds. This may result in expansion and contraction dependant on the type of timber and its location within the home. This movement is not normally deemed to be a defect. Squeaking will not be deemed to be a defect where the timber floor squeaking is due to shrinkage or expansion of the floorboards from sunlight, climate conditions and/or artificial heating or cooling appliances.

Timber creaking is to be expected in a double storey timber frame house. Timber squeaking in joists and particle board flooring in high traffic areas should not occur within 3 months of handover.

Ensure when operating your evaporative cooling unit that sufficient windows or doors are left open to allow air flow and restrict the amount of humidity in the air. Lack of ventilation in these cases can cause major defects in your timber flooring and void your manufacturer’s warranty.

REFERENCE DOCUMENTS

• Contract Specifications.

• www.flooringxtra.com.au

• www.carpetcall.com.au

YOUR RESPONSIBILITIES

• All flooring must be maintained with care.

• Do not use wet and/or damp mops or steam mops as this may void the flooring warranty.

• Do not restrict air flow through the house for long periods of time to avoid unnaturally humid conditions.

• Ensure correct ventilation when operating your evaporative cooling to prevent moisture build up.

• Consider moving rugs occasionally and the use of window coverings to reduce effects of discolouration/fading from direct sunlight, especially on north and west facing rooms.

• Utilise heavy mats or screens to protect flooring adjacent to heating appliances,

• Clean liquid spills immediately.

• Remove and where possible, avoid sand, dirt and grit being left on flooring.

• Follow the manufacturer’s cleaning instructions.

• Contact a professional floor sealer before attempting to re-seal laminate and timber floors.

• When the flooring does not form part of the contract, ensure that the installer carries out any necessary slab levelling prior to laying your floor and if in doubt contact Carlisle Homes.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of timber flooring is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in a good working order.

FREQUENTLY ASKED QUESTIONS

Q Why can’t I use damp/wet or steam mops as seen on TV on my timber flooring?

A All timber floors are different but excessive moisture from these applications can cause major visible damage to the finish of the floors and will normally void your manufacturer’s warranty.

Q How do I work out what is the best method of cleaning my timber floor?

A Refer to your manufacturer’s cleaning manual or if in doubt please contact Flooring Xtra.

Q Why does timber floor have a expansion joint between my entry and living area?

A Timber is a natural product and expands from time to time, the manufacturer requires these to be installed to ensure your timber flooring is in good working order for years to come.

Flooring

Carpet

IMPORTANT INFORMATION

When you first move into your new home you may notice that the carpet has some surface fluff and lint. This is normal and a light, frequent vacuum will remove this.

Carpet patterns may not always align at joins or where carpet has been stretched for normal installation. Carpet joins on short pile carpet may be visible and this is not deemed to be a defect.

In instances where Carlisle Homes agrees to replace carpet where matching specification cannot be obtained, a close match will be installed and not deemed a defect.

REFERENCE DOCUMENTS

• Contract Specifications.

• www.flooringxtra.com.au

• www.carpetcall.com.au

YOUR RESPONSIBILITIES

• Treat spills immediately.

• Refer to the Floor Maintenance Guide before choosing cleaning products.

• Vacuum carpet thoroughly and frequently (including under beds, behind curtains/blinds, inside robes, along skirtings and beneath furniture).

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of carpet is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order.

• Carlisle Homes covers any observed ripple effects in your carpet within 12 months of handover.

FREQUENTLY ASKED QUESTIONS

Q I have recently realised that a major carpet pull is located under my bed and not sure what to do?

A The installer would need to assess the damaged area and then provide instructions, on how the repair would be undertaken. Only defects that are related to manufacturing defects, installation or joins are covered by the manufacturer’s warranty.

Q My carpet was soaked due to a flood, what are my options?

A Extract the water professionally and have drying fans set up and operating, ideally within 24 hours. It’s best to use a professional.

Q How often should I vacuum?

A It’s best to vacuum your carpet at least twice a week, if you can’t do your whole home this often, at least vacuum the high traffic areas twice a week.

Wet Areas (Bathrooms, Laundries & Balconies)

Bathrooms, ensuites & toilets

IMPORTANT INFORMATION

Sealants in shower enclosures that darken or experience mould will need to be replaced by the owner as part of normal maintenance. Discolouration to sealants can be caused by certain cleaning products and does not indicate defective materials. Tile grout and caulking to joints/intersections requires regular and ongoing inspections and general maintenance by the owner.

Failure to adequately ventilate your bathroom could lead to mould and damp issues, plaster/cornice cracks and peeling of internal corner plaster tape. In some circumstances an upgraded exhaust fan may be required dependent on frequency and type of use of your wet area. Condensation on walls, windows and bathrooms can be caused by high humidity conditions and high temperature differentials, which

is not considered a defect.

Vanity basin and sink traps may leak due to shrinkage of the rubber seal in your waste pipe. Extra hand tightening may eliminate an unnecessary service call and damage to cupboards.

Due to regulations on the use of water efficient toilets, the full flush button should be held down until all water exits the system with every flush. In new estates, particularly those utilising recycled water, sediment in the water line can cause the cistern to continually run, which is not considered a defect and a licensed plumber should be contacted for the repair.

REFERENCE DOCUMENTS

• Contract Specifications.

• Plumbing Certificates.

• Certified Wetseal Waterproofing Certificate.

YOUR RESPONSIBILITIES

• In the event of an overflowing cistern, immediately turn off the water at the stop tap and flush the toilet so that the cistern is emptied. Contact a licensed plumber to inspect the issue if required.

• Re-adjust and align toilet seats with wing nuts below toilet seat hinges as required.

• Avoid use of abrasive products (i.e. Jiff) on baths, basins, toilets, troughs, glass, tiles, benchtops or silicone to reduce risk of scratching.

• Utilise mild household cleaners and water to gently clean surfaces and fittings.

• Clean any spillages on vanity benchtops and doors immediately.

• Adequately ventilate the bathroom to minimise humidity and build up of moisture.

• Consider partially opening a window where possible to increase ventilation.

• Utilise ceiling exhaust fans at all times when using the bath or shower.

• Wipes and sanitary products should not be flushed down toilets as they may cause blockages in the sewer line.

• Children are also a major contributor to toilet blockages as large amounts of toilet paper can congest the sewer line.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of your wet areas is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order.

FREQUENTLY ASKED QUESTIONS

Q Where is the stop tap located to shut off the water source to my toilet?

A The stop tap is normally located on the wall behind or to the side of the toilet bowl.

Q If my toilet blocks, what should I do?

A If a full blockage has occurred, Carlisle Homes recommends that you contact a licensed plumber. Partial blockages may be rectified with a plunger but we recommend you seek professional advice.

Wet Areas (Bathrooms, Laundries & Balconies)

Showers

IMPORTANT INFORMATION

Regular cleaning of shower areas will reduce the build-up of soap and grime to keep grout and glass from discolouring. Careful selection of cleaning products will ensure permanent damage is not caused to tiled areas.

REFERENCE DOCUMENTS

• Contract Specifications.

• Plumbing Certificates.

• Certified Waterproofing Certificate.

• www.crystal-ic.com.au

YOUR RESPONSIBILITIES

• Clean out the shower base smart waste weekly or as required.

• Do not overload the shower base with excessive weight to avoid damage and risk of leakage.

• Do not drop items on to bases that could cause damage.

• If a crack in the shower base tiles is observed, coordinate repair/replacement immediately.

• If a water leak is observed, turn off the relevant shower and seek professional advice.

• General maintenance of all seals.

• Replace missing grout with matching colour flexible grout from a tile or hardware store.

• Co-ordinate a licensed plumber to replace tap washers and filters as required.

• Inspect condition of tiles and sealants, including penetrations, wall and floor junctions and shower screen junctions at least every six months and carry out any necessary maintenance.

• Remove all excess water from the surrounding floor immediately.

• Utilise a shower mat outside the shower during use and dry when not being used.

• Maintain the door alignment and seals to prevent any water leaving the shower.

• Ensure shower screens are cleaned regularly using non-abrasive cleaning products.

FREQUENTLY ASKED QUESTIONS

Q Where is the shower base smart waste located and does it require regular cleaning?

A The smart waste is the square individual tile located in the shower base where the water drains to. Depending on the frequency of use, cleaning may need to occur weekly or as required.

Q I am having problems with my showerscreen rubbing when I open the door? Is there anything I can do?

A If this issue has occurred in the first 12 months of ownership please contact Carlisle Homes to arrange a qualified technician to make the necessary adjustments. If the adjustment is required after 12 months, please contact a qualified shower screen technician.

Wet areas (Bathrooms, Laundries & Balconies)

Tapware

IMPORTANT INFORMATION

Most of your taps around your home are cartridge driven, yet some taps do operate on the traditional washer system. It is not uncommon to require several replacement washers in the first 12 months of occupation (especially in new estates and those that use recycled water).

Due to water corporation regulations, most taps are fitted with a water saving filter and therefore some tapware may not have as strong water pressure as other fixtures in your home.

Low water pressure in tapware throughout the house is not considered a defect if the tapware supplied is functioning correctly.

A water hammer sound may occur in homes and can be avoided by gently turning off taps. Dishwashers and automatic washing machines cannot be controlled as easily. After handover, water pressure can be turned down at the water meter, or your plumber may fit water hammer arresters, which may assist in lowering the noise. If the water hammer is only present when you turn on or off a tap, this is not deemed to be a defect.

REFERENCE DOCUMENTS

• Contract Specifications.

• Plumbing Certificates.

YOUR RESPONSIBILITIES

• Regularly inspect all tapware and fittings for water leaks, especially handheld tapware (including veggie sprayers and microphone shower head).

• Do not over-tighten taps when turning them off to avoid causing tap washers becoming crushed and worn and reduce the normal lifespan of the product.

• Coordinate the repair of any identified tap or sink leaks immediately.

• If a dripping tap is observed, debris may be lodged in the washer which can be dislodged by turning the tap on full for 10–15 seconds. If the dripping continues, coordinate a licensed plumber to inspect/replace any damaged washers and filters.

• Do not allow leaking taps or the overflow from hot water services and air conditioning units to discharge adjacent to the house footings.

• Keep the water meters clear of overgrown grass, weeds, heaped soil and other obstructions.

• Ensure accessibility to the water meter for relevant authorities.

• Protect the water meter from damage or theft.

• Contact the relevant water authority for further information.

• To reduce the risk of flooding, turn washing machine and dishwasher taps off when not in use.

• Ensure household appliances such as washing machines are in proper working order and not leaking. Use licensed plumbers where possible.

• Maintain all fixtures such as cistern taps and drains in correct working order.

• Any detected leaks around fittings should be inspected by a licensed plumber immediately.

• In the event of an observed water leak, turn off the water supply at the mains and contact the relevant water authority and Carlisle Warranty Department for further assistance.

• Contact a licensed plumber if any drains appear blocked after the 90 Day Warranty Period and report findings to the Warranty Department.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of your wet areas is carried out on every completed home prior to handover by the Construction Supervisor to ensure good working order.

Wet Areas (Bathrooms, Laundries & Balconies)

General plumbing

IMPORTANT INFORMATION

If your home is fitted with a storage hot water system, this is designed with a pressure relief valve to release water on a regular basis. It is normal to see some discharge of water or steam from this system.

Even though the stormwater and main sewerage drains are inspected by a camera prior to handover, construction related blockages can still occur. Any such blockages will become apparent soon after

use (usually within the first month of use). Drains can also occasionally block due to normal use and materials accumulating in the drains over time. This does not mean that the drains are defective and it is important that you avoid letting material enter the drains that may block them ie baby wipes.

Balconies without roof cover require more frequent maintenance as they are exposed to the elements.

REFERENCE DOCUMENTS

• Rinnai/Chromagen Solar Hot Water Warranty

• https://www.rinnai.com.au/warranty-information

• https://chromagen.com.au/pages/service-warranty

FREQUENTLY ASKED QUESTIONS

Q Is it normal for the flow of hot water to take a long time to travel from my hot water unit to my tap?

YOUR RESPONSIBILITIES

• Carefully release the hotwater pressure relief valve monthly, with the overflow collected in the provided stormwater outlet at the base of the system.

• Coordinate a licensed plumber to annually service the hot water system tempering valves, or as required.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of your plumbing fixtures is carried out on every completed home prior to handover by the Construction Supervisor to ensure all is in good working order.

• Ensure all checks are conducted at appliance commissioning by relevant technicians.

A An average of 20–30 seconds is normally considered acceptable dependent on location of tap to hot water service. If both are on complete opposite sides of the home, further delays may be expected.

Q What is a tempering valve and where does this affect the temperature of my water?

A The tempering valve is a mandatory devise located on your hot water system and is designed to limit the maximum temperature of water in your bathroom, powder room and ensuite, in accordance with plumbing regulations.

Q What do we do in case of a plumbing or gas emergency?

A Locate your water or gas meter at the front of your property and turn off. If the emergency continues, contact your water or gas authority immediately or a licensed plumber.

Wet Areas (Bathrooms, Laundries & Balconies)

Laundries

IMPORTANT INFORMATION

Incorrect installation of appliances, such as washing machines, in your laundry area has the potential to cause significant flooding issues which can damage flooring and cabinetry.

Inadequate ventilation provisions when using clothes drying appliances can create a build-up of moisture leading to mould and mildew damage to paintwork and other surfaces.

REFERENCE DOCUMENTS

• Contract Specifications.

• Plumbing Certificates.

YOUR RESPONSIBILITIES

• Coordinate a licensed plumber to connect the washing machine waste to the trap or trough in the laundry.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of your plumbing fixtures/ balconies is carried out on every completed home prior to handover by the Construction Supervisor to ensure good working order.

• Ensure all checks are conducted at appliance commissioning by relevant technicians/trades.

FREQUENTLY ASKED QUESTIONS

Q What form of ventilation should I use in conjunction with my clothes dryer?

A If an additional exhaust fan has not been selected in your contract, consider keeping the internal or external laundry door open while in use.

Kitchens, Benchtops & Appliances

IMPORTANT INFORMATION

Appliances are installed after handover has occurred as agreed with your construction supervisor.

Once appliances have been installed please ensure that the property is well secured and that the home looks occupied as theft of hot water units and other appliances may occur. If you are not moving in straight away, Carlisle Homes recommends you ensure the house looks lived-in by installing blinds, pot plants and minor furniture (even an old pair of

shoes at the front door). Also consider installing a monitored alarm system. It is also recommended the porch light is left on. Boundary fencing also reduces the exposure to other persons accessing the back of your property.

REFERENCE DOCUMENTS

• Caesarstone Warranty Registration

• https://www.caesarstone.com.au/warranty

• https://www.laminex.com.au

• Appliances Instruction Manuals & Warranties. Refer to individual manufacturers website

YOUR RESPONSIBILITIES

• Regularly clean benchtops and cupboards with a non abrasive cleaner.

• Refrain from placing hot items directly onto benchtops.

• Utilise heat proof boards under kettles, toasters and other appliances.

• Do not cut directly onto stone or laminate benches.

• Do not utilise an iron directly on stone or laminate benchtops.

• Do not use excessive weight (such as sitting or standing) on granite or marble benchtops.

• Clean all appliances prior to use.

• Utilise a specialised stainless steel cleaning product to maintain surface condition.

• Maintain regular servicing of appliances as per manuals.

• Regularly clean the rangehood and dishwasher filters.

• Any damage to appliances must be reported to the Construction Supervisor within 24 hours of installation.

• Inspect surrounding areas immediately after installation to ensure no damage has occurred.

If damage is found, please contact your Construction Supervisor to notify them of the issue.

• Complete any online registration/warranty forms

• Ensure that all pots and pans are kept at a safe distance away from the splashback.

CARLISLE HOMES RESPONSIBILITIES

• A final inspection of your appliances is carried out on day of installation by the installer to ensure good working order.

• Ensure all checks are conducted at appliance commissioning by relevant technician.

FREQUENTLY ASKED QUESTIONS

Q How do I clean my Laminex® or Caesartone® benchtops?

A The Caesarstone® cleaning liquid or warm soapy water will normally clean most dirt and stains, but please refer to the manufacturer’s cleaning instructions found in your Handover Pack or relevant website.

Q How long is the warranty on my appliances and does my kitchen come with the same warranty?

A Please refer to the manufacturer’s warranty for each individual product within your home. If in doubt, please feel free to contact the Carlisle Homes Warranty Department for assistance.

Lighting & Power

IMPORTANT INFORMATION

All repairs and electrical work must be done by a licensed electrician. You may not be covered by your home insurance if an unlicensed person is found to have done any electrical work.

Some energy saving tips to consider:

• Use the lowest wattage bulb required to meet the room’s lighting needs.

• Turn off all lights in unoccupied rooms.

• Turn outside lights off when you’re not using them.

• Consider using timers and sensors for indoor and outdoor lights.

• Regularly dust your low energy light bulbs and fittings.

• Make the most of natural light. Open curtains and blinds during daylight hours.

• Choose light fittings that allow most of the light through so a lower wattage globe can be used. Some light fittings can block 50% or more of the lights, especially those with coloured glass or fabric.

The owner is responsible for changing light bulbs. This is not a warranty item.

All new home meter boxes are fitted with Residual Current Devices (RCD or safety switches). These are generally blue in colour and will trip in the event of a fault or overloading.

If the RCD trips you will know that you have been using too many appliances at the one time, that one of the appliances is faulty or there has been a power surge. If you suspect the problem is a faulty appliance, take the appliance to an authorised service dealer. If the RCD continues to trip, contact your electrician.

Smoke alarms are hardwired but also require a nine volt back-up battery, which should be changed annually.

If the electricity power supply is interrupted, the alarm system battery will supply back-up power.

REFERENCE DOCUMENTS

• www.beaconlighting.com.au

YOUR RESPONSIBILITIES

• Never use light bulbs exceeding the light fitting manufacturer’s specifications.

• An overload to the house electrical system can usually be rectified by turning off one or more appliances. After an occurrence, re-set the RCD switch in the meter box.

• Maintain smoke alarms by testing them weekly by pressing the side ‘test’ button and replace batteries annually.

• Smoke alarms may need to be replaced after ten years of use, with redundant alarms disposed of in accordance with manufacturer’s instructions or via advice from local council.

• If an electrical problem or damage occurs within your home, turn off power at the main supply and contact a licensed electrician.

• If an electrical problem or damage occurs outside your property boundary contact your electrical supplier and/or the Carlisle Homes Warranty Department.

CARLISLE HOMES RESPONSIBILITIES

• Ensure all lighting/globes are functional prior to handover.

• Supply an electrical compliance certificate at handover.

FREQUENTLY ASKED QUESTIONS

Q Where is the mains power switch located?

A The mains power switch is located on the power switchboard in your meter box.

Q Why use LEDs?

A LED down lights are approximately 30% more energy efficient than standard CFL globes and they have a longer life span. CFL’s have an estimated 8,000–15,000 hour span where as LED have 30,000–50,000 hours — depending on your selected product and ongoing usage.

Q Where do I source new light globes from?

A After 12 months, replcement globes can be sourced from most commercial lighting stores such as Beacon Lighting.

Heating, Cooling & Fireplaces

IMPORTANT INFORMATION

Commissioning of heating and cooling systems ensures correct operational balance is achieved and provides the owner with important information on use. This is organised by the owner to be completed after handover and all associated costs are covered by Carlisle Homes. Before commissioning can be completed, it is essential that your gas meter has been connected and is fully operational.

All heating and cooling duct work is installed using Australian Design Guidelines software and outlet

sizing in accordance with the manufacturer’s ‘heat load survey’ conditions. Airflow from heating must fall within the manufacturer’s recommended range.

Some operational efficiencies may alter dependant on the location of the evaporative unit (if installed) due to developer’s guideline restrictions.

REFERENCE DOCUMENTS

• Individual manufacturer instruction manuals.

• www.jetmaster.com.au

• www.brivis.com.au

YOUR RESPONSIBILITIES

• Coordinate the commissioning of any applicable heating and cooling system after handover, details have been provided by your Client Liaison Executive.

• Inspect and service cooling and heating units to ensure area is clean and operating correctly before long periods of non use as per manufacturer’s specifications.

• Coordinate servicing of ducted heating and cooling as required.

• Ensure adequate windows and doors are open allowing ventilation when evaporative cooling is being operated, carefully checking for any signs of moisture present.

• Clean the fireplace glass within four hours of initial burning with a non abrasive cleaner to remove deposits left by oils from the manufacturing process.

• Clean fireplace glass regularly when cooled.

• Regularly remove dust, cobwebs and debris from the fireplace area.

• Coordinate annual service of the fireplace with Jetmaster.

CARLISLE HOMES RESPONSIBILITIES

• Covering of all heating and cooling system commission costs with relevant supplier.

FREQUENTLY ASKED QUESTIONS

Q I have paid extra for zoning but haven’t been informed on how it all works?

A If your heater has specific zoned areas, this will be explained to you during the commissioning process by the heating/cooling technician or refer to your manufacturer’s manual.

Q My heating is blowing out cold air. What do I do?

A Contact the Carlisle Homes Warranty Department and we will arrange a qualified technician to visit your property for an inspection.

Q The airflow coming out of selected vents is lower than others. Is there anything Carlisle Homes can do?

A Airflow in different areas will vary from vent to vent. Contact the Carlisle Homes Warranty Department for further advice.

Q My fireplace won’t ignite, who should I call?

A Firstly you should have been given an instruction manual which has a step by step lighting procedure. If this doesn’t work, refer to the Jetmaster website which also has other technical help and a troubleshooting guide. Please contact the Carlisle Homes Warranty Department for further information.

General Maintenance

General Maintenance

IMPORTANT INFORMATION

If you are not moving in straight away, Carlisle Homes recommends you ensure the house looks lived-in by installing blinds, pot plants, minor furniture and even an old pair of shoes at the front door. Also consider installing a monitored alarm system. It is also recommended the porch light is left on.

Damage created by others, such as carpet layers, removalists and family members, after handover of your home and by people not under Carlisle Homes control is not the responsibility of Carlisle Homes.

Please note that the lifespan of light globes can vary, so you may find they will stop working at different times. Carlisle Homes recommends keeping a supply of globes to ensure you always have replacements available.

A maintenance diary is a good idea to ensure you are on top of regular house upkeep tasks to keep your home looking brand new.

REFERENCE DOCUMENTS

• Contract documentation.

• This guide.

YOUR RESPONSIBILITIES

• Conduct a thorough hygienic clean of your home.

• Do not overload any shelving and hanging rails, they are designed to carry normal household items.

• Ensure adequate ventilation including fresh air and working ceiling and exhaust fans.

• Conduct regular owner inspections including (without limitation):

– Checking protective paint coatings

– Balconies (if applicable)

– Termite management systems

– Damp proof courses

– Steel and aluminium corrosion

– Masonry movement

• General home maintenance:

– Replacement of light bulbs

– Replacement of tap washers

– Repairing hairline cracks

• Schedule regular maintenance for:

– Garage panel door

– Heating and cooling systems

– Hot water service tempering valves

– Caulking around shower base and baths

CARLISLE HOMES RESPONSIBILITIES

• Conduct a ‘builder’s clean’ and ensure home is tidy at handover.

FREQUENTLY ASKED QUESTIONS

Q What is involved in a Builder’s Clean?

A A builder ’s clean is a basic clean of all cabinets and floors including tiles and carpet. Window glass and mirrors are cleaned, including door tracks clear from all builder’s rubble. It is still expected that owners need to carry out a hygiene clean prior to living in the home as hot water is not normally available to the cleaners during this part of construction.

Schedule A

Concreting & landscaping checklist

CONCRETING CHECKLIST

• Bituminous Caneite or ‘Ableflex’ (ie, foam) to be fitted between concrete and brickwork/slab areas.

• Bituminous Caneite or ‘Ableflex’ (ie, foam) is to be trimmed off and sealed to stop any water penetrating the foam area.

• Do not cover weepholes with concrete.

• All concrete areas to fall away from the house to stormwater discharge point.

• Run surface water into stormwater drains Stormwater risers may be left to hook into in some cases, but in most cases extra risers will need to be added.

• Any alterations to drains requires a licensed plumber/drainer. Always ensure correct drain fittings are used.

• The ground below the concrete should be compacted and also fall away from the house.

• Concreters should always take care not to pierce the drains with a stake when preparing.

• Concrete should not create water catchment areas including (without limitation) base of hot water service and gas meter (often found where garden beds are left next to the house).

• Concrete apron installed around perimeter of home

OTHER LANDSCAPING CHECKLIST

• Ground to fall away from house to stormwater discharge point. Water must not be trapped or pond near your house.

• Any alterations to drains require a licensed plumber/drainer. Always ensure correct drain fittings are used.

• Garden beds, grass areas and rock areas should be kept away from the house.

• Weed matting should not be used near the house.

• Keep all trees well away from the house. Tree root systems may spread up to twice the height of the tree.

• Do not cover weepholes.

• Contact the installer (details within your handover settlement pack). If the Termite Management System is disturbed. An inspection may be required.

• Keep landscaping around the house consistent. Avoid large areas of concrete to one side of the house and garden beds on the other.

• Do not attach pergolas, decks, shade sails etc. to the property without consulting an engineer for written approval.

• Sprinkler systems should not be installed near the house and require regular monitoring for overwatering and leaks.

• Inspect for leaking pipes and taps regularly.

• Take into account the affect that your neighbours landscaping may be having on your property and vice versa.

• Where unavoidable, ground falling towards the house (eg driveway where road is higher) should have drains installed to remove all surface water.

• Retaining walls will require aggie drains.

carlislehomes.com.au

The Carlisle Home Care Guide provides you with general information on the future care and maintenance of your home. The maintenance of your home is your responsibility. The Carlisle Home Care Guide does not create any new responsibility or liability for Carlisle Homes Pty Ltd. You should also rely on your own enquiries, investigations and legal advice regarding your responsibilities to maintain your home.

Current as at July 2023. Reproduction in any form either in whole or part is forbidden. Images are for illustrative purposes only and may depict upgrade options available for an additional cost or features not supplied by Carlisle Homes including landscaping, fencing, window furnishings, wall furnishing, built-in joinery, decorative lighting, decor, furniture and flat profile roof tiles. Facade details such as entry doors, window sizing and placement may vary between house types and sizes. Refer to floor plan brochures or working drawings for specific detail and dimensions. Visit your nearest Carlisle Homes Display Centre for full specifications. © 2022 Carlisle Homes Pty Ltd. 2023 Edition. Company Registration Number CDB-U 50143