New Service Alert! Independent Me, making everyday life a little easier

New Service Alert!

Independent Me, making everyday life a little easier

If you, or someone you know needs a little extra help with everyday activities or needs a companion to make it easier to get out and about then our new Independent Me service could be for you.

Some of the things we can help you with are • going with you to GP and hospital appointments, • helping you when you’re shopping • keeping you company • supporting you with hobbies and leisure activities

• looking after your pets and more… There is a £12 hourly charge for the service with three flexible packages, Bronze, Silver and Gold, available.

We’ve had some lovely comments from our customers.

“Angels sent from heaven...” “Independent Me is so efficient, and I wish everyone would be as them…”

“Just wonderful – Independent Me will be able to support me with these types of needs…”

If you’re reading this and thinking “this is for me” or know someone who needs a helping hand, please give us a call and have a chat on 0300 124 0040. More information is on our website www.independentme.org.uk or send us an email: independent.me@cartreficonwy.org

Your voice matters!

It’s really important we hear what our tenants have to say about our services and your ideas to improve them. We’re especially keen to get your thoughts and ideas about our latest tenant satisfaction results.

You would work with us to look at the results and be part of the decisions we make to improve our services.

Plus, there’s lots more opportunities that are important to have tenants’ views and ideas on, for example: • social impact – this is about how can we make a difference for you, your neighbours and your community • listening project – this has been about getting tenants views and experience of our Customer

Service • tenant’s voice – it’s a priority for us to havemore tenants talking to us and taking part in services and activities for tenants

Are you interested?

If you’re interested in any of this or already have ideas then please get in touch with Laura your Tenant Voice Co-ordinator, on 07391 019943 or email laura.thomas@cartreficonwy.org It would be great to hear from more younger tenants and from our BAME and LGBTQ+ communities too.

Acuity

We use an independent market research company called Acuity who make calls to tenants on our behalf to ask how satisfied you are with our services. Acuity makes calls throughout the year, Monday – Friday from 8am – 8pm. You can request for your survey feedback to be anonymous. Sometimes Acuity will put a red flag on some tenant feedback because they feel there may be a health and safety concern. But even then, if you’ve asked for you feedback to be anonymous then we won’t see your feedback. But we might contact you to ask about any issues with your home and offer our help to fix these.