Welcome to Your Vacation Home!
Pier 57, Unit 310 Francisca Rodríguez 174, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jal., Mexico
Contact:
Kash Vaswani / Sonia Limon
Ph. +1 306.501.3886, +52 1 449 414 4948 kash@casahill.com
WELCOME Welcome to your slice of paradise! Welcome to Pier 57, your home away from home in the beautiful seaside resort of Puerto Vallarta, famous for its beaches, mountains, water sports, restaurants, bars, excursions and more. This welcome book is intended to acquaint you with all the features of our home, and share with you some of our favorite restaurants and activities. You will find a bound copy of this guide in the home. Our philosophy We truly believe that vacations are a time to create great memories and experiences that you can cherish. You want to have a wonderful holiday and we want that for you too. We believe that when you are here this is your home for however long you are staying and that you will be relaxed, comfortable and happy.
Welcome to our piece of paradise!
Your apartment We have sought to furnish and equip our home to a high standard, and to anticipate your needs by providing all the things you might want for a luxurious stay.
This home features an innovative modular concept with three retractable “pocket� walls that can be used to create a separate and distinct living room/kitchen, master bedroom and TV den; or a completely open-concept loft-style studio apartment. The 1,100-square-foot unit also includes two bathrooms adjoining the master bedroom and TV den, and a balcony spanning the entire length of the apartment.
Luxury amenities include exquisite marble flooring, custom Italian kitchen cabinetry, quality appliances, a large-screen smart television, home automation devices, free telephone and wi-fi, and diffused LED lighting for a soft elegant environment.
ARRIVAL & DEPARTURE INFORMATION ARRIVAL INFORMATION ARRIVING BY AIR If you are travelling to Puerto Vallarta by air, you will arrive at Licenciado Gustavo Diaz Ordaz International Airport north of downtown, approximately 6.2 miles (10 kilometres) north of Pier 57. It takes about 25 minutes to get to Pier 57 under normal traffic conditions. AIRPORT PICKUP/DROP OFF We would be happy to pick you up at the airport when you arrive and/or drop you off when you depart. If you would like to take advantage of this service, please notify our local property manager and provide your flight information. For pickups, our manager will meet you with a sign displaying your name just outside the main airport exit or meet you in front of Isla Corona Bar. FROM THE AIRPORT VIA TAXI You also can take a taxi from the airport. To use an airport taxi, buy a pre-paid taxi voucher in the airport lobby for Zona Romantica. Or, to save money, you can walk across the pedestrian bridge outside the airport and catch one of the non-airport taxis lined up along the highway, or hail an Uber there. The Pier 57 address is Francisca Rodríguez 174, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jal., Mexico. ARRIVING BY CAR If you are driving to Pier 57 by car, please click this link for Google driving directions https://goo.gl/maps/gxUjEbDox8L2.
PARKING There is no onsite parking at Pier 57. We recommend paid parking at the nearby public parking facility Estacionamiento Malecón, located about three blocks away at Venustiano Carranza and Olas Altas. CHECK-IN TIME Check-in time is 4:00 pm. We can sometimes arrange an early check-in, so please contact us if you arrive early and we'll do our best! GUEST REGISTRATION Please let us know the full names of all guests who will be staying in the apartment. We need to inform Pier 57 Administration and Security to allow access to authorized guests.
DEPARTURE INFORMATION CHECK-OUT TIME Check-out time is 11:00 am. Should you require a later check-out, we will do our best but you need to let us know in advance. If we have guests arriving that day, it will be almost impossible to offer late check-out due to the cleaning that needs to done to prepare for those guests. CHECK-OUT PROCESS When you leave, please: - take garbage out to the bins - set the thermostat to 80F / 29C - run the dishwasher - lock the house
GETTING YOURSELF ORIENTED OVERVIEW OF THE AREA
ABOUT THE ACCOMMODATION INSTRUCTIONS / INFORMATION AIR CONDITIONING / HEATING You will find a Nest thermostat on the wall in the master bedroom. To adjust the temperature, just rotate the dial. We find that a setting of 78F/25C to 80F/27C keeps the temperature and humidity sufficiently comfortable. Please make sure all windows and outside doors are closed while the air conditioning or heat is operating to ensure maximum efficiency. BED LINEN / TOWELS Extra towels and bed linens can be found in the right-side cabinet in the TV den. BLINDS Our home is equipped with blinds. To operate:
BREAKAGE/SECURITY DAMAGE DEPOSIT We understand that sometimes accidents happen. Should you break anything, please let us know immediately – if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to come to an agreement on cost before you leave to avoid any issues later. Thank you! Please let us know if anything breaks or stops functioning during your stay. We check the property and all inventory before you check in and after you check out to ensure everything is working properly.
CEILING FANS Our home is equipped with ceiling fans to help keep you cool. Each fan is operated by a switch on the wall or by a pull chain on the fan. CLEANING You will find the house clean on arrival but please let us know if you are not satisfied. We include one free interim cleanings during stays of at least one week. Let us know when you would like to schedule interim cleanings. If you need a cleaning service more often, please let us know and we can arrange this for an extra payment. COOKING APPLIANCES The apartment is equipped with a five-burner gas cooktop, a double-width electric oven and grill, and a microwave oven. When grilling, please leave the oven door open. DISHWASHER We provide a supply of dishwasher detergent tablets under the kitchen sink – insert one into the flip box container on the inside of the dishwasher door, then press the program button of your choice (the settings are obvious). Next, press the start button.
DOOR LOCK There is smart lock on the front door. We will send you the access code separately by email. FITNESS CENTER On Pier 57’s rooftop terrace there is an indoor, air-conditioned Fitness Center, with treadmills, elliptical trainers and a full complement of barbells, dumbells and exercise machines. The center is open to guests from 10:00 am to 11:00 pm. Please turn off the lights, televisions and air-conditioning before leaving the Fitness Center. GARBAGE DISPOSAL & RECYCLING
Enter Your Information Here MUSIC There is a Google Home speaker that can be used to stream music and perform numerous other functions by voice command. Wake up the speaker by saying “Hey Google,” then ask it a question or give it a command. It can understand and speak both English and Spanish. REFRIGERATOR / FREEZER The refrigerator has an exterior water dispenser on the door and an ice maker in the freezer. You shouldn’t need to adjust any settings. If you run into any difficulties (e.g. if it's not cooling efficiently), please let us know. ROOFTOP TERRACE Pier 57 boasts one of the most spectacular rooftops in all of Latin America, featuring a huge infinity-edge saltwater swimming pool, two hot tubs, comfortable chaise lounges and umbrellas, three private cabanas with televisions, and a bar serving drinks and snacks from __ to __ pm. Please do not reserve lounges or chairs by leaving towels or personal items without being present. When leaving the rooftop, please place garbage in cans and return furniture to its original position. Also, please be considerate of others by using headphones or earbuds when playing personal music.
SECURITY SAFE There is a small security safe for your valuables on a shelf in the master bathroom closet. To operate the safe: 1. With door open, press red “reset” button on back edge of door. The yellow “proceed” light should illuminate. 2. Close door. 3. Enter your preferred 3- to 8-digit password on the keypad, followed by “A” or “B.”
4. Turn knob to the left to lock safe. 5. To open, enter password and turn knob to the right. 6. To re-lock, just close door and turn knob to the left. 7. If you lock the safe and can’t remember your password, call our property manager, Carlos Fragoso. TELEPHONE You may use the landline telephone in the apartment to make and receive free calls to or from anywhere in United States, Canada or Mexico. Its number is 322-688-4182. To call a local Mexican landline, simply dial the 7-digit local number of the party you are calling. To call a Mexican cell phone within Puerto Vallarta’s area code, dial 044 + area code + 7-digit local number. To call a Mexican cell phone outside Puerto Vallarta’s area code, dial 045 + area code + 7-digit local number. To call a U.S. or Canadian number, dial 00 + 1 + area code + 7-digit local number. To call a Mexican number from an American cell phone, dial 011 + 52 + 1 + area code + 7-digit local number. TELEVISION A 55-inch Samsung smart television is mounted on the walls in the bedroom offering Netflix, YouTube, Amazon Video and other programming sources. To operate the TV: 1. Turn on the power strip inside the TV cabinet. 2. Press the button on the right side of the TV cabinet to raise the TV. When the TV begins to rise, catch the cabinet top-hatch so it doesn’t slam open. 3. Turn on the TV using the Samsung remote control wand. 4. Press the right or left side of the circle on the remote to highlight your desired source (Netflix, YouTube, etc.), then press the button in the center of the circle.
5. Adjust the volume by pressing the microphone button on remote and speak command. WASHER / DRYER We have a washer and separate dryer located in the utility/maid closet next to the refrigerator, along with a supply of detergent for your use. To operate the machines, simply select the program you want, place the detergent in the tray, close the door, and hit start. WIFI / INTERNET Free wi-fi is provided in the apartment. Network ID: INFINITUM4D7D Wi-Fi Password: 0653022298 If there is any loss of internet service please contact us. User manuals for many of the appliances and electronics in the apartment can be found in the top drawer of the left cabinet in the TV den.
SAFETY INFORMATION & RENTAL RULES RULES & REGULATIONS CONDO HOA RULES Enter Your Information Here QUIET TIMES Please do not make excessive noise after 11:00 pm. SMOKING POLICY Absolutely no smoking is allowed inside the unit, on the balcony, or in the common areas of Pier 57. This policy is strictly enforced. BALCONIES Please do not hang beach towels or clothing over the balcony railings to dry.
SAFETY INFORMATION EMERGENCY EXIT INSTRUCTIONS Please state very clearly to your guests where the emergency exits are located and where they should gather (evacuation map) in the event of needing to use them. EMERGENCY PHONE NUMBERS For emergency services please immediately call [insert number]. Do not delay if you feel an emergency situation has arisen.
LOCATION OF FIRE ALARM Please state very clearly to your guests where they can find the fire alarm to alert the building. FIRE EXTINGUISHER A hand-held fire extinguisher is located in the utility closet. GAS AND WATER SHUT-OFF VALVE The gas and water shut-off valves for unit are located in the alcove across the hall from the unit’s front door. SMOKE & CARBON MONOXIDE DETECTORS A Nest Protect smoke and CO2 detector is located on the ceiling in the entry way. If it detects a hazard, a voice will clearly call attention to the danger and a loud alarm will sound. The detector is battery-powered, so will not be affected by a power outage.
USEFUL CONTACT NUMBERS TELEPHONE NUMBERS YOU MAY NEED CASA HILL PROPERTY MANAGERS Kash Vaswani, 00-1-306-501-3882, kash@casahill.com Sonia Limon, +52 1 449 414 4948 , sonia@casahill.com PIER 57 ADMINISTRATOR Ana Borbolla, 322-278-1102, admonpier57@gmail.com EMERGENCIES 060 / 911 Firefighters: 322-223-9476 or 322-223-9478 Red Cross (emergencies): 065 Red Cross (ambulance): 066 or 322-222-1533 Police: 322-290-0512 or 322-290-0513 or 322-290-0507 Civil protection: 322-224-7701 Road police: 322-226-8082 HOSPITALS AND CLINICS Medasist: 322-223-0656 CMQ: 322-223-1919 San Javier: 322-226-1010 Servicio Medico de la Bahia: 322-222-2627 Hospiten: 322-226-2080 Ambulancia Global (24/7): 322-209-1123 Life-line Ambulance: 322-209-0622 AIRLINES Aeromexico: 322-225-1777
Air Canada: 322-221-1212 Alaska Airlines: 322-221-2610 American Airlines: 322-221-1799 or 0-1-800-904-6000 Delta Airlines: 0-1-800-123-4710 Frontier Airlines: 00-1-801-401-9000 Interjet: 0-1-800-011-2345 Magnicharters: 0-1-800-672-2424 Southwest Airlines: 0-1-800-083-1178 TAR: 0-1-55-2629-5272 United Airlines: 0-1-800-900-5000 Viva Aerobus: 33-4777-0770 Virgin America: 00-1-877-359-8474 Volaris: 0-1-800-122-8000 West Jet: 00-1-800-514-7288 CREDIT CARDS American Express: 0-1-800-504-0400 MasterCard: 0-1-800-366-3100 Visa: 0-1-800-706-6600
RESTAURANTS AND ACTIVITIES Favorite Restaurants Here’s a rundown of the restaurants we’ve enjoyed the most in the years we’ve been coming to Zona Romantica. Cheap and basic: El Buen Gusto* (Calle Rodriguez) Cafeé San Angel* (Olas Altas) Andale* (Olas Altas) Cuates y Cuetes* (Calle Rodriquez at beach) El Campanario (across from cathedral) Semi-Fine Dining: La Palapa* (on the beach at Calle Pulpito) Di Vino Dante* (Calle Badillo) Archie’s Wok* (Calle Rodriguez) Ortensia Funiculi* (Calle Gomez) Daiquiri Dick’s* (Calle Carranza at beach) The Blue Shrimp* (Calle Carranza at beach) River Cafeé (on Isla del Rio Cuale) Vitea (on the Malecon at Calle Libertad) Siam (Calle Madero) Middle Ground: Joe Jack’s Fish Shack* (Calle Badillo) El Mole de Jovita* (Calle Badillo) Casa Tradicional (near cathedral) Specialty: Salud Super Food (smoothies, rice bowls)* (Olas Altas) Derby City Burgers* (Calle Rodriguez)
Dee’s Coffee Company* (Calle Rodriguez) The Coffee Cup* (Calle Gomez) El Torito (ribs) (at Calle Carranza at Calle Vallarta) 116 Pulpito (pizza)* (Calle Pulpito) * closest to Pier 57
Activities Here are some of the things we’ve done and liked well enough to suggest: Massages, manicures and pedicures at Metamorfosis Day Spa, 159 Francisca Rodriguez (across the street from Pier 57), 322-222-6162 Jungle ziplining and other mountain and water tours with Vallarta Adventures, www.vallarta-adventures.com Vallarta Botanical Gardens, 15 miles south of Pier 57 on Highway 200. Snorkeling at Las Marietas Islands and Los Arcos A variety of walking food tours with Vallarta Eats, www.vallartaeats.com. Day trip to Yelapa on the south shore of Banderas Bay. Take a water taxi at Los Muertos Pier at the foot of Francisca Rodriguez. Day trip north to the charming little beach towns of Bucerias and Sayulita, with a stop at the dramatic Punta Mita peninsula with its high-end resorts. Best to rent a car.
LOCAL TRANSPORT BUSES Puerto Vallarta has an extensive and inexpensive bus system that can take you all around town as well as to destinations north and south. For details, log into https://visitvallarta.com/essentials. TAXIS / UBER Both taxis and uber vehicles are plentiful in Puerto Vallarta. Tourists are usually advised to agree on price before beginning a ride.
WHERE'S THE NEAREST? BANK / ATM The nearest bank to Pier 57 is a branch of Banorte, located on Olas Altas between Basilio Badillo and Venustiano Carranza. It has ATMs and a foreign exchange window. To change dollars into pesos, bring your passport and a copy of the main page. CHURCH The nearest church is Puerto Vallarta’s landmark Church of Our Lady of Guadalupe in the Centro district on Hidalgo between Calle Zaragoza and Iturbide. Mass is conducted in both Spanish and English on Sundays. The church’s beautiful bell tower, visible from your apartment, is topped by a wrought-iron crown designed to resemble one worn by Empress Carlota of Mexico. GAS / PETROL STATIONS Enter Your Information Here
CONVENIENCE STORE An Oxxo convenience store is located two blocks from Pier 57 at the top of Calle Rodolfo Gomez, at the intersection with Highway 200. MEDICAL FACILITIES Enter Your Information Here PHARMACIES Enter Your Information Here POLICE STATION Enter Your Information Here