2012 Autumn Training Catalog
Accelerate Your Success
CONTENTS Team Development
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On-Demand Webinars
3
Customer Service
5
Member Engagement
5
Legal Compliance
6
Leadership and Supervision
7
Professional Development
8
Bring these programs on-site.
Great Employers Seek Us Out When you’re facing a workplace challenge, you don’t have to fly solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 65 years. “The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!” Kelly Yunker, President Power Equipment Systems
Most classes deliverable in both English and Spanish.
HRCI Recertification Credit
You Are Not Alone
HR Leadership Elective
Free to Members
Most classes in this catalog are approved for Continuing Education Credit by HRCI. Some classes are also approved for Strategic Credit. See online class descriptions for details.
September
November
Accountability and Delegation Introduction to Finance for Nonprofits, Boards and Small-to-Medium Businesses Leadperson Effectiveness Learning to Lead Series
October Basics of Supervision Employer Briefing: Becoming a Resilient Leader Employer Briefing: Snap Back and Stay Strong Fundamentals of Organization Development Harassment Awareness Training Human Resources as a Business Partner Keeping an Eye on the Competition Leadership at the Executive Level Leadership Engagement Essentials - New Member Benefit Learning to Lead Series Managing Email: A Mindful Approach to Taming Your Inbox Member Forum: Get Refreshed MBA Essentials Series Reasonable Suspicion Training Seven Steps to Better Job Descriptions
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Register Today!
7 Easy Steps for Achieving Competitive Employee Pay Practices Change and Resiliency Coaching Employees and Supervisors Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Employer Briefing: Reversing the Culture of Entitlement Employment Law: Minimize Risk and Gain Confidence Finance for the Non-Financial Manager Linking Incentives to the Bottom Line Managing Email: A Mindful Approach to Taming Your Inbox Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA Negotiation Program and Project Management Reaching for Stellar Customer Service Workplace Investigations: Building Trust and Credibility
December Compliance Update Managing Email: A Mindful Approach to Taming Your Inbox Operations Management and Innovation Payroll Update
cascadeemployers.com | 503.585.4320
Team Development Accountability and Delegation
Linking Incentives to the Bottom Line
The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trustbuilding approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates. Sept 19 (Portland), 8:00-12:00 Sept 20 (Salem), 8:00-12:00
Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization. Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards. Nov 8 (Portland), 1:00-4:30
$85 / $125
$85 / $125 Seven Steps to Better Job Descriptions
Coaching Employees and Supervisors Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility. Nov 7 (Portland), 1:00-4:30
Many employees feel entitled to job opportunities, benefits and a host of other matters that are provided at the discretion of employers. Learn the causes of entitlement attitudes and how you and your organization can better educate employees about benefits and other forms of compensation, and help both young employees and those with seniority realize that they must continually earn their opportunities. $FREE / $50
7 Easy Steps for Achieving Competitive Employee Pay Practices Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include: aligning pay with company performance; market survey sources and effective use; and, competitive pay practice assessment techniques. Nov 7 (Salem), 8:30-12:00 Nov 8 (Portland), 8:30-12:00
HRCI Credit
Oct 23 (Portland), 8:30-12:00
$85 / $125
$85 / $125
Employer Briefing: Reversing the Culture of Entitlement
Nov 14 (Portland), 2:00-4:00
Job descriptions are one of the foundations of success for any position within an organization – from the hiring process to performance management to minimizing legal risk. Key learning points include: elements of an effective job description; how to draft clear, concise and accurate job descriptions; and, practical and legal reasons for job descriptions.
$85 / $125
HR Leadership Elective
On-Demand Webinars When you want to do the right thing in the right way for your people, rely on our people. Cost-effective and convenient, on-demand webinars are an easy way to learn. And at Cascade, our experts record program topics to help you stay in compliance with employment laws and current with the best leadership practices. Visit cascadeemployers.com to explore our growing library of topics. Recent Releases: Why Your Employees are Paying Attention to the National Labor Relations Board § Employees in Crisis: Compliance and Compassion § Ten Interview Questions You Must Ask § The New Workplace § Family Medical Leave - The Basics § Advanced Family Medical Leave - The Devil is in the Details Once you order one of these webinars, they are yours to use again and again! Anytime (Online)
Free to Members
$75 / $95
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Leadership Engagement Essentials Become the engaged leader your organization needs. Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to: ■ ■ ■ ■ ■ ■ ■ ■
Build employee engagement Foster a strengths-based culture Manage change Master difficult conversations Strategically manage risk Infuse your organization’s mission into your daily work Overcome the forces of overwhelm and overload Stay up-to-date on the latest leadership trends
The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance. Oct 3 & 4 (Portland), 8:30-4:30
New F Mem ree b Bene ership fit!
$FREE* / $400
HR Leadership: A Certificate Program for Human Resource Professionals If you manage people – even if your title isn’t “HR Manager” – this certificate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work. ■ ■ ■ ■ ■
Get answers to the most commonly asked “people management” questions Increase your productivity and effectiveness in your job Become a more valuable resource for your team Solve your toughest and most frustrating workplace problems Facilitate networking with other professionals in your field
Program Design The program includes a total of five full days of training – the two-day Leadership Essentials program (description above) and six half-day electives of your choice (classes marked ). Certification also includes one session of up to one hour of professional development coaching. Full details online. Begins Oct 3 & 4 (Portland), 8:30-4:30
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Register Today!
$700 / $1050
cascadeemployers.com | 503.585.4320
Customer Service
P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS
Reaching for Stellar Customer Service Skill-building for front-line employees, supervisors and managers. This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.
Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g
Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships. Participants receive a Customer Service Star Certificate. This class is easily customized for specific industries, and can be brought to your worksite. Nov 7 & 8 (Portland), 9:00-4:00
PRINTING AND COMMUNICATION PROFESSIONALS
$260 / $390
503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M
Member Engagement Get Refreshed Join us for a refreshed tour of your membership resources. Enjoy a brief presentation and some informal time and refreshments with the people that help you hire well, train for excellence and discipline appropriately.
“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.” Liz Wainwright, Executive Director Merchants Exchange of Portland, Oregon
■ Do you know that you don’t have to research all the complex employment laws because we do it for you, and then help you implement them the right way? ■ Do you know that you can get free 24/7 access to fresh, local pay data from Cascade’s own survey system, SalaryTrends®? ■ Do you know about the newest free member benefit, the Leadership Engagement Essentials program? ■ Do you know that Cascade’s group employee benefit programs provide some of the highest quality plan options and administrative services to help you stay competitive? There’s so much more we want you to know. Register today to learn more about these unsurpassed resources at Cascade – a great way to end your hectic week. Oct 5 (Salem), 3:00-5:00
HRCI Credit
HR Leadership Elective
Free to Members
$FREE
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Attend both Compliance and Payroll Updates for one low price: December 4 (Portland), 8:30-12:00 $105 / $145
Harassment Awareness Training
2013 Compliance Update 2012 has presented many fascinating employment related decisions by the courts, several new laws and rules and some challenging changes, opportunities and trends for employers. Learn about the impact all of this has on your workplace. We will cover: social media; National Labor Relations Act; discrimination, harassment and retaliation; Fair Labor Standard Act claims; the EEOC and OFCCP’s shift in priorities and procedures; OSHA and “whistleblowing”; ADA; OFLA, FMLA and other leaves; what’s expected in 2013; and more Dec 4 (Portland), 8:30-10:00 Dec 6 (Eugene), 10:00-11:30
$75 / $95
2013 Payroll Update Get up-to-date information on payroll tax requirements and learn about changes for 2013. Key learning points include: wages; fringe benefits; employer responsibilities; deposit requirements & penalties; independent contractors; quarterly and year-end returns; military service obligations; web site resources; and, important addresses and due dates. Dec 4 (Portland), 10:00-12:00
Legal Compliance Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day to day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints. Employees: Oct 25 (Salem), 9:00-11:00 Supervisors: Oct 25 (Salem), 9:00-12:00
$85 / $125 $105 / $145
Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA Understanding the rules and dynamics between different leave laws and your organization’s leave and attendance policies is the key to managing risk associated with leaves of absence. Key learning points include: statutory requirements for OFLA, FMLA, ADA and Workers’ Compensation; steps to placing employees on leave, managing leave time and returning employees to work; and, setting and communicating attendance standards and dealing with common leave issues. Nov 13 (Portland), 1:00-4:30
$85 / $125
$75 / $95 Reasonable Suspicion Training
Employee Handbooks and Supervisory Manuals: Establishing Sound Policies and Clear Expectations Promote consistency in human resource administration and help reduce legal risk. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards and culture; ensuring employee and management “buy-in”; common legal pitfalls; and, supervisory manuals for consistent policy administration. Nov 19 (Portland), 8:30-12:00
$85 / $125
Employment Law: Minimize Risk and Gain Confidence Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes. Nov 13 (Portland), 8:30-12:00
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$85 / $125
Register Today!
All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes. Oct 18 (Portland), 8:00-11:00 Oct 18 (Eugene), 2:00-5:00
$85 / $125
Workplace Investigations: Building Trust and Credibility Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up. Nov 19 (Portland), 1:00-4:30
$85 / $125
cascadeemployers.com | 503.585.4320
Leadership and Supervision Basics of Supervision
Learning to Lead: 5-Part and 6-Part Series
Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation. Each participant receives a personalized certificate. Oct 11 & 12 (Portland), 8:30-4:30
$260 / $390
Employer Briefing: Becoming a Resilient Leader Leaders must be at their best when others are at their worst; must model positive attitudes, resiliency and creative problem solving skills; and must handle ups and downs, dissonance and disputes, and changing expectations. Learn how to be more agile and bounce back; to navigate choppy waters and enjoy the trip. Leave with ideas, energy and valuable resources. Oct 24 (Portland), 1:00-3:00
$FREE / $50
Change and Resiliency Change is often disconcerting, even threatening, and the transition from the familiar to the new is frequently emotional. Poor leaders blame employees for their emotional reactions. Effective leaders help others move through what William Bridges calls the three Stages of Transition: Endings (honoring the past to let it go), the Neutral Zone (confusion) and the New Beginning (successful implementation). Learn to view crises as challenging opportunities. Nov 1 (Portland), 8:30-11:30
$85 / $125
Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance. Sept 11 (Eugene), 8:30-4:30
$160 / $240
The values, language and skills in Learning to Lead provide effective leadership practices for new and seasoned supervisors, managers and team members. Align the power of people and knowledge with your organization’s strategic goals. Each participant receives a personalized certificate. Cascade offers two full series this autumn, the first in Salem and the second in Portland. The courses may also be taken as individual electives, details available online. Salem Series ■ The Basic Principles for a Collaborative Workplace: Put the organization's shared values into action. ■ Proactive Listening: Listening that demonstrates leaders care about individuals and value their input is the #1 skill needed for an effective relationship. ■ Giving Recognition: Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance. ■ Giving Constructive Feedback: Learn to minimize defensiveness and move toward calm, objective communication. ■ Moving From Conflict to Collaboration: Using a variety of tools, learn interest-based bargaining and win-win solutions. ■ Personal Strategies for Navigating Change: If the human side of change is ignored, resentments can last a long time, sometimes a lifetime. Sept 25 and Oct 2, 9, 16, 23 & 30 (Salem), 8:30-12:00 Portland Series ■ The Basic Principles for a Collaborative Workplace: Put the organization's shared values into action. ■ Giving Recognition: Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance. ■ Giving Constructive Feedback: Learn to minimize defensiveness and move toward calm, objective communication. ■ Moving From Conflict to Collaboration: Using a variety of tools, learn interest-based bargaining and win-win solutions. ■ Personal Strategies for Navigating Change: If the human side of change is ignored, resentments can last a long time, sometimes a lifetime. Oct 30 and Nov 6, 13, 20 & 27 (Portland), 8:30-12:00
HRCI Credit
HR Leadership Elective
$650 / $950
Free to Members
$595 / $810
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Professional Development MBA Essentials In cooperation with the Atkinson Graduate School of Management at Willamette University
Human Resources as a Business Partner
Attend all six courses in the MBA Essentials program to receive a Business Management Certificate. Alternate Fridays October - December (Wilsonville) 9:00-4:00 $1785
Keeping an Eye on the Competition
Proactive, practical management of an organization’s human resources supports business success in many ways. Key human resource strategies will ensure your management team is a differentiator in hiring, developing, and retaining the best talent. Key learning points: risk management; compensation and benefits; employee engagement; and, development. Oct 5 (Wilsonville), 9:00-4:00 $315
Nov 16 (Wilsonville), 9:00-4:00
Leadership at the Executive Level
Finance for the Non-Financial Manager
Leaders set the tone and shape the performance and culture of their organizations. Learn how to establish the type of leadership an organization needs, choose actions appropriate to different stages of organizational growth, develop organizational accountability, and ensure employee commitment to change. Oct 19 (Wilsonville), 9:00-4:00
$315
Program and Project Management Effective managers know how to get from Point A to Point B, organizing people and resources to complete tasks. This requires tools for planning, initiating, adapting to changes, monitoring, and closing out. This module incorporates example projects for using information technology to improve performance. Nov 2 (Wilsonville), 9:00-4:00
$315
Learn how to leverage web based assets, use human intelligence to gather actionable insight into your competitors’ future direction, and perform effective hands on comparison between your products and services and your competitors' to build effective and long lasting insights that can impact planning, marketing, and sales efforts.
Identify and measure financial outcomes consistent with organizational strategies. Key learning points: understanding the importance of cashflow and short, long, and complete cash cycles; using the balance sheet, income statement, and statement of cash flows to make business decisions; and, applying ratios and financial controls to understand business risks. If you have limited experience interpreting financial documents, we also recommend the Introduction to Finance course, offered in September. A 10% discount will be offered to MBA Essentials students who attend. Nov 30 (Wilsonville), 9:00-4:00
Register Today!
$315
Operations Management and Innovation Improve operational performance, cut costs, and increase customer response time. Discover how shortening forecasts improves their accuracy; the importance of demand driven forecasts in reducing costs; the uses of information systems; the importance of information channels to supply chain; process efficiencies; and, responsive and reactive capacity. Dec 14 (Wilsonville), 9:00-4:00
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$315
cascadeemployers.com | 503.585.4320
$315
Fundamentals of Organization Development Sponsored by the Oregon Organization Development Network and Cascade Employers Association in cooperation with American Society for Training & Development and Portland Human Resources Management Association. Every Organization Development practitioner needs the basics. In this interactive series, you will learn the meaning of OD and key developments in its history; how experts put OD strategies into action; the many hidden barriers to OD success and how to scale them; and the key actions involved with the following session topics: ■ Change Management Principles and the Transition Process ■ Strategic Planning ■ Team-Building and Inter-Departmental Collaboration ■ Developing and Coaching Managers ■ Survey-Guided Development and Focus Group Facilitation ■ Continuous Improvement Certificates will be presented to those who attend four or more sessions. Oct 10, 17, 24 & 31 and Nov 7 & 14 (Portland), 8:00-10:00
*OODN Members also pay Cascade Member price. Introduction to Finance for Nonprofits, Boards and Small-to-Medium Businesses Presented by Nicole Thibodeau, Ph.D., Assistant Professor, Atkinson Graduate School of Business, Willamette University. These two half-day interactive hands-on sessions are targeted particularly to (but not limited to) not-for-profit and smaller business staff and individuals involved in governance who need to understand how the tools of financial accounting and reporting systems can be used to manage more effectively. Make financial accounting and reporting systems an ally! Learn the fundamental elements and concepts of financial accounting and reporting, and how to use these fundamental elements for management and control with respect to resource constraints and needs.
HRCI Credit
Most people have a love-hate relationship with their email. On the one hand, it's a powerful and convenient communication tool. On the other hand, it's constantly 'on' and highly demanding. Learn a mindfulness based approach to taming your inbox, working through the backlog, and getting your email under control. Oct 18 (Salem), 8:30-12:00 Nov 15 (Portland), 8:30-12:00 Dec 12 (Eugene), 8:30-12:00
$295 / $425
HR Leadership Elective
$85 / $125
Negotiation Experience expert negotiation. Negotiating is the art and science of securing an agreement to cooperate between two or more people whose success depends upon each other. Learners will explore planning, evaluating and employing alternative strategies and tactics, and managing the process of negotiation. Understand the difference between competitive and cooperative negotiating, which tactics work best in each, and dealing with the psychological traps that challenge every negotiator. Nov 29, Dec 6, and Dec 13 (Salem), 8:00-12:00
$250* / $375 series price; $70* / $105 per individual session.
Sept 14 & 21 (Salem), 8:00-12:00
Managing Email: A Mindful Approach to Taming Your Inbox
$375 / $565
Employer Briefing: Snap Back and Stay Strong Explore the most recent research on the resilient person and practical ways for improving reactions to life stressors. Assess your own resilience quotient and create a personal improvement plan focusing on practical ways to create improved resilience behaviors in your personal and work life. Review the power of language, and learn how to invite others to practice these skills. Oct 24 (Portland), 10:00-12:00
$FREE / $50
Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five business days prior to a program, or no-shows, are nonrefundable; however, fees may be applied toward a future training session. If you register for a course and later need to cancel that registration, please use our online Cancellation Form, available in the Classes/ Registration area, to notify us of your change in plans and to find out about other options.
Free to Members
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Serving the Salem area for over 30 years‌ Specializing in small business strategies that will help your business grow, while minimizing taxes. Call us for a free consultation!
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Register Today!
cascadeemployers.com | 503.585.4320
PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.
A PHR/SPHR certification ■ ■ ■
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Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization
2011 Pass Rates Students of David Siler National Average
PHR 90% 57%
SPHR 90% 52%
“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.” John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.
Schedule Details Friday mornings, 10:00-1:00, starting September 28 or Tuesday afternoons, 3:00-6:00, starting October 1. Price: $1099. Visit cascadeemployers.com for details.
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Partners in Training This fall training catalog is loaded with training options for you and your co-workers. Our experts look forward to sharing their deep knowledge with you in the months ahead. Many times a company will send an entire team to one of these classes, creating a retreat-like learning environment for multiple employees. Any of the training titles listed here can be customized specifically for your business’ needs. Please call us to find out about the various training choices available from Cascade. Our passion is providing the training you need to improve productivity, employee engagement, skills and create a better, more enjoyable workplace. We thank these employers who have hosted public training in the last few months. Training questions? E-mail us at mroddick@cascadeemployers.com.
HRCI Credit
HR Leadership Elective
Free to Members
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