OUR PROCESS 2 ENGAGE
1 KICKOFF
3
5
DEVELOP
HAND OFF
4 STRATEGIZE
2 ENGAGE
11
KICKOFF
KICKOFF
3
5
DEVELOP
HAND OFF
Objective
4
To specify the design problem at hand; to create a realisitic, efficient, and productive project plan
STRATEGIZE
Core Processes
REVIEW PROJECT HISTORY & GOALS
DEFINE PROBLEM STATEMENT
CO-CREATE DESIGN BRIEF
REVIEW ROLES, SCHEDULE, and WORKING PROTOCOL
Define milestones
Define the user
How is the product distributed?
Convene in-person
Determining how we know we have achieved success
Define the stakeholders
What are the mfg goals?
Define market and scope of the problem
How do we envision usage?
Align timeline and outputs with budget
Review program’s greater objective Give special consideration to manufacturing and pilot planning
Agree on how and where to share project files and updates
ENGAGE
2
2
UNDERSTAND
1
3
5
KICKOFF
DEVELOP
HAND OFF
4 STRATEGIZE
Objective To determine the socio-economic perspective and product-experience expectations of the user; to assess what has been done to address the problem; to know the regulatory and industrial context in which the product or service will be implemented
Core Processes
COMPREHEND THE PEOPLE THE PRODUCT AIMS TO SERVE
Define field research strategy Understand users’ motivations, desires, predicaments, habits and demands through select design research methods
ASSESS TECHNICAL POSSIBILITIES & COMPETITIVE MARKET
REVIEW PROGRAM & POLICY
Benchmark competitive products and prior art
Understand regulatory standards
Borrow from what exists
Identify and interview stakeholders
Research local manufacturing capabilities if applicable
Review literature and academic perspectives
SYNTHESIZE
REFRAME PROBLEM STATEMENT
Sort the data
Revisit the design brief
Interpret the data
Turn interpreted data into actionable steps
Create design tools from data to apply to solutions
Confirm the design brief
2 ENGAGE
1 KICKOFF
33
DEVELOP
DEVELOP
5 HAND OFF
Objective
4
To create, communicate, and validate innovative ideas in order to emerge with the right solution
STRATEGIZE
Core Processes
CREATE CONCEPTS
PROOVE CONCEPT
Ideate and brainstorm
Create low and high-fidelity prototypes to see what works
Develop the prototype testing strategy
Use prototypes to help define what needs testing
Coordinate to test in end-user’s context
Create sketches or storyboards to communicate ideas Inspire co-creation
TEST WITH USERS & STAKEHOLDERS
CONVERGE TO FOCUS
Reflect and re-group Evaluate tradeoffs between solutions Decide on and refine design
DESIGN REVIEW
Check that all essential stakeholders are consulted Is there consensus on a solution? Is the solution viable? Assess remaining project timeline
2 ENGAGE
1
3
5
KICKOFF
DEVELOP
HAND OFF
4 4
STRATEGIZE
Objective To specify the best manufacturing plan; to determine further resources and partnerships needed, to cycle back and test again and weigh design tradeoffs
STRATEGIZE
Core Processes
BUILD VENDOR PARTNERSHIPS Find and vet vendors Obtain estimates Create a Quality Assurance Plan
CREATE PRODUCT ARCHITECTURE
Create CAD model and engineering documents Outline the bill of materials Fabricate and assemble a unit for debugging purposes
PLAN FOR SOURCING
FIELD TEST
Outline costs and lead times
Define a field test strategy
Develop packaging strategy
Test environmental durability
Calculate duties and transport
Collect data
Re-visit regulatory standards
REVISE & REVIEW
Use field test data to implement revisions Visualize customer experience Finalize specificaiton package
2 ENGAGE
1
3
KICKOFF
DEVELOP
55
HAND OFF
4
HAND OFF
Objective To equip the implementation team with necessary tools and directions
STRATEGIZE
Core Processes 1 2 3
PREPARE TO STAFF
Assign vendor liasons and other operational management Seek out distribution partners
COMPLETE THE DESIGN PACKAGE
REQUEST FACTORY SAMPLES
Designate materials, textures, finish, and color
Formalize manufacutring partner relationships
Finalize the Bill of Materials
Release design package to manufacturers
Package the Part & Assembly Build for transfer Describe all standards and certifications needed
REVIEW FACTORY SAMPLES
Test durability User test Finalize price Finalize design Debrief client
CREATE INSTRUCTION AND TRAINING MANUALS
Create visuals and languageappropriate text User test Refine Publish to appropriate media