Exemplary Professional Practice Patient Experience...the Journey Continues! 2021 continued to be a challenge for our entire team as COVID continued to rage throughout our community, however, we were able to maintain our patient satisfaction scores at a consistent level. Our “Overall Rate Hospital” category for 2021 was 62.4%.
Although our score decreased by 4.1 percentage points from the previous year, the 62.4% score for Mercy was a positive accomplishment. We were able to achieve this by working together as an entire team and working diligently to ensure that we were communicating with our patients during their admission and their families via telephone or Ipad. Through our continued discharge phone call process this year, 6,067 patients were reached. During most of the year, although challenged with constraints on visitation, we were still able to work together to find ways to communicate. Purposeful patient rounding efforts still occurred with 2,983 being completed. In 2022, we look forward to to renewing and re-igniting our passion to deliver excellent care to our patients!
6 West Unit receives Most Improved in Patient Satisfaction Award
The Wound and Ostomy Nurses
The Wound and Ostomy Advisors focused on pressure injury prevention education through empowerment of the bedside RN and nurse’s aide by actively participating in the following activities: • Wound care education classes were redesigned to give system-wide education, develop competencies and empowerment regarding staff RNs’ ability to identify and treat pressure injuries, more importantly, prevent them from occurring. • A system-wide assessment of patients’ risk factors were completed with an outcome of identifying equipment and surfaces that are required and purchased. This aids CH nurses and helps in the battle against pressure injuries. • System-wide education and roll out of a simplified incontinence associated dermatitis and skin tear protocol to not only empower nurses but provide state-of-the-art care for their patients. • Real-time staff education at the bedside utilizing innovative and state-of-the-art equipment to assist in pressure injury reduction and patient comfort such as; seated positioners, heel offloading boots and surfaces. • Re-design the methodology of prevalence and incidence of pressure injuries ensuring data collection and benchmarking against national and international standards as well as reducing unnecessary nurse labor. • Plan, support and continue the journey to becoming recognized as a system in excellence in both wound and skin prevention and care.
Mercy Hospital Clinical Education
The Clinical Education team at MHB had a very busy year and underwent a complete change of staff. Education/Rounding topics that were provided in 2021 for the RN’s/ NA’s/ITA’s included: • TPA rounding points • Carpuject education • TPN-Lipid filter updates and rounding • Stroke case scenario education at huddles • Commonly misused abbreviations in documentation- rounding topic • Secondary IV tubing education • Heparin aPTT protocol changes and complete Heparin Education • Telemetry lead placement and tips- rounding topic • Charge nurse education on Epic Dashboards • Charge nurse education on code cart checks • Curos Cap rounding topic • Massimo education • Cleaning of glucometers • Covid equipment cleaning protocol education • Restraints
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