News, announcements, and vital information for associates, their families, and friends of Kenmore Mercy Hospital. ce3mber 2015 Septem ber De 201
Kenmore Mercy Earns Multiple Certifications from The Joint Commission Fall was a busy season for associates at Kenmore Mercy Hospital.
Helen Rovillo and Brian Wetzel (center, holding awards), proudly accepted the Medical Staff Associate of the Year Award from their managers,Ellen Swan, Patricia Siola, and medical staff representative, Dr. Gough.
Associates Recognized by Medical Staff
Physicians at Kenmore Mercy Hospital recently recognized Helen Rovillo, unit clerk from 2 West, and Brian Wetzel, Pharm.D., who received the Annual Medical Staff Associate of the Year Award for 2015. This award recognizes outstanding associates for their service to patients and staff.
“These are individuals whose hard work and dedication represent the spirit of Kenmore Mercy Hospital,” said Michael Gough, DO, who presented the awards on behalf of the medical staff. Helen joined Kenmore Mercy Hospital in 2007 as unit clerk on 2 West, where she has remained as a valuable member of their team ever since.
Not only did the hospital earn The Joint Commission’s Gold Seal of Approval® for its knee and replacement programs, it was also awarded Advanced Certification as a Primary Stroke Center. During on-site reviews in October and November, Joint Commission experts evaluated the hospital for compliance with standards of care specific to the needs of patients and families, including infection prevention and control, leadership and medication management.
To earn these distinctions, the disease management program undergoes an extensive, on-site evaluation by a team of Joint Commission reviewers every two years. The program is evaluated against Joint Commission standards through an assessment of a program’s processes, the program’s ability to evaluate and improve care within its own organization, and interviews with patients and staff.
“With these Joint Commission certifications, we are making significant investments in quality on a day-to-day basis from the top down,” said Laura Verbanic, PT, BB, CPHQ, director of Quality & Patient Experience. Preparing for certification is a demanding process and Kenmore Mercy Hospital is the first and only hospital in Western New York to earn both the knee and hip distinctions since it was first certified in 2011.
The Joint Commission’s site survey commended Kenmore Mercy’s knee and hip joint replacement programs in a number of areas, including: • The hospital’s interdisciplinary team’s collaborative approach to providing the best care to patients. • Its comprehensive associate education program, which prepares both clinical and non-clinical staff on how to care for orthopedic patients. This has been recommended for The Joint Commission’s leading practice library.
In addition to her excellent work, at Kenmore Mercy Hospital, Helen has laboratory management, banking operations, and data entry experience. Brian came to Kenmore Mercy first as an intern in 2007 while attending State University of New York at Buffalo School of Pharmacy. He graduated in 2009 with a Doctor of Pharmacy degree. Congratulations to Helen and Brian. Thank you for your service to Kenmore Mercy Hospital.
Members of the Emergency Department team — like Laura Carpenter, Laura Babbit, Sue McClure, Dennis Protas, Elizabeth Allard, Melissa Coppola, and Benedetta Induddi — are key players when a patient arrives with a stroke.
News from Jim Millard, President & CEO
Associate Engagement
With only a few short days until Christmas, my thoughts turn to all of the great things we’ve accomplished this year and to what a gift Kenmore Mercy Hospital is to our community. We continue to provide high quality and safe care, with a focus on an excellent patient experience.
This happens because of the hard work, compassion and dedication of our associates, our physicians, and our volunteers. Thank you to Mary O’Connor, RN, who retired in September. Most recently a nurse in the Endoscopy Unit, Mary was with Kenmore Mercy for 41 years.
A focused attention to our annual priorities, or “Big Dots,” has resulted in another positive year for Kenmore Mercy Hospital. This is evidenced by the many awards and recognitions that we’ve received. O’Connor
Zulewski
Mary Zulewski, surgery scheduler, retired in September after 45 years with Kenmore Mercy. Jim Bartlett, Pharm.D., BCPS, was awarded the Inpatient Care Preceptor of the Year from the University of Buffalo.
I was thrilled to see so many of you – more than 350 – at last month’s Associate Forum sessions. These ses-
It’s a valuable opportunity to provide key information about our “Big Dots” and to get feedback from our staff. Thank you to everyone who joined us. If you were unable to attend, please look for the online edition, available on NetLearning now.
As we look ahead to the New Year, we have decided that the priorities for 2016 have not changed, and that our success will be tied to these seven areas. We have accomplished many amazing things and together, I’m certain we will do the same next year. Thanks for all each of you do! I wish you and your families a blessed Christmas and a happy holiday season.
Associates Help Feed Local Families Bartlett
Queeno
Brenda Queeno, Pharm.D., was presented with the pharmacist of the year award from the Western New York Society of Health-System Pharmacists. Matthew Missert, DO, a hospitalist, was named Kenmore Mercy Hospital’s Doctor of Distinction for 2015.
Missert
Registered nurse Melissa Cavalluzzo, from the 2 East and 2 South patient care units, received the DAISY Award in June. Cavalluzzo
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As you know, the seven “Big Dots” for 2015 were Associate Engagement, Patient Safety & Experience, Surgical Growth, Orthopedic & Musculosketal Campus of Excellence, Nursing Excellence, Operational Effectiveness, and Clinical Integration.
sions provide a time for our leadership team to meet our associates outside of their everyday work area.
The true spirit of the Thanksgiving holiday was alive and well at Kenmore Mercy Hospital this November as associates prepared food baskets to help needy families throughout the community. This year, more than 45 families in the Ken-Ton area benefited from the generosity of the hospital staff.
Baskets were distributed by local parishes, including: St. Timothy’s Roman Catholic Church, Knox Presbyterian Church, Faith United Presbyterian Church, New Covenant Tabernacle, Kenmore United Methodist Church, St. Amelia’s Roman Catholic Church, St. Paul’s Roman Catholic Church, and St. John the Baptist. Unfortunately the number of families in need increases every year. But, you can still make a difference. As part of Catholic Health’s relationship with Friends of Night People, Kenmore Mercy Hospital is collecting new packages of socks for both men
and women, as well as books and games for children.
Donation bins are located in the lobby and the outpatient entrance until the end of December.
Thank you everyone who continues to live our mission by giving to others.
The Health Information Management team — Janet Mogavero, Pat Rowles, Karen Fagyas, Cheryl Zawistowski, Abby Zogrephos, Lisa Carlo, and Pam Marchant — contributed two baskets for Thanksgiving.
Volunteer Receives LOVE Award Congratulations to volunteer Torby Barker who was the LOVE Award winner for the third quarter of 2015.
Torby has been a volunteer with Kenmore Mercy Hospital since 1995. As a volunteer in the Pharmacy, he runs errands, delivers medications to units, and identifies expired medications,
among multitude of other services he provides to the staff. In his nomination, it was noted that, “Torby’s dedication, love and respect for Kenmore Mercy Hospital are apparent and, thus, would prompt similar loyalty in those who see him.”
In addition to having received the LOVE Award, Torby was recently given Heart of Gold, a special volunteer pin. Thank you, Torby, for being a shining example of someone who lives Catholic Health’s values - reverence, compassion, justice and excellence.
LOVE Award nomination forms can be found on the intranet, internet and throughout the hospital in waiting rooms.
Recent Management Changes
Sherri Denga, RN, BS, was named clinical coordinator of the Ken-Ton Family Care Center. She most recently worked at Sisters of Charity Hospital as a nurse case manager.
Baker
Denga
Carolyn Drews, BSN, BSM, was named manager of the hospital’s Imaging Department. She comes to Kenmore Mercy from Sisters of Drews Charity Hospital where she oversaw the Imaging Services Office and Central Transport Departments.
Susan Jandzinski accepted a new position as executive director of the Kenmore Mercy Foundation. She was most recently the Foundation’s annual giving Jandzinski director. Amber Mazurek, RN, BSN, BS, was appointed as patient care services project advisor. She was most recently a staff nurse on 2 South/2 East.
As we open our hearts to one another during the season, we most strongly associate with our mission – to reveal the healing love of Jesus to all those in need – we are pleased to welcome the newest member of our Administrative Team. Joseph Mazzawi joined Kenmore Mercy Hospital as vice president of Mission Integration in December.
Volunteer Torby Barker was presented his award by Lynn Overbeck, volunteer manager.
Amy Baker, RN, BSN, recently accepted a new position as the hospital’s stroke program coordinator. She was most recently the cardiac clinical coordinator.
Living Our Mission
Mazurek
Burgundy MullenDedde, RN, accepted a new position as Kenmore Mercy’s senior clinical advisor for Perioperative Services. Mullen-Dedde She was most recently a staff nurse in the operating room.
Most recently, he was on staff with the Cornell Catholic Community since June 2011. During his time at Cornell, he provided strong leadership and direction for its mission and ministry team. He has a strong background in higher education and university campus ministry. A graduate of North Carolina State University with a bachelor of science in Biology, he was a resident advisor, a student leader, and peer ministry coordinator in the university’s Catholic campus ministry.
Joseph completed a master’s of Divinity at the Washington Theological Union while continuing to minister with young adults at the University of Maryland - College Park’s Catholic Community. He is delighted to serve in the role of the vice president of Mission Integration at Kenmore Mercy Hospital, as it allows him to further the mission of Catholic Health as well as his individual calling to ministry.
Joseph’s office is located on the fourth floor of the hospital in room 4028. He can be reached by telephone at 447-6360 and by email at jmazzawi@chsbuffalo.org.
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Patient Safety & Experience
Facilities Working to Make Good First Impression Used to greet patients and visitors, offer information and directions, provide a meeting space for visitors, and/or serve as a waiting space before transferring patients to another part of a facility, hospital lobbies support a variety of functions. It is key that they send a positive message, “Welcome. We’re glad you’re here.”
Thanks to the efforts of Kenmore Mercy Hospital’s Facilities & Engineering Department, efforts are underway to improve that first impression. Mary Jane Lodico sat by Judith Boris’ side as she watched her daughter’s wedding on Facetime.
Wedding Bells Ring at Kenmore Mercy Hospital The Medical Rehabilitation Unit’s nursing team took the patient experience to a new level on September 26.
“Guests’ impressions of what they are about to experience both start and end with the lobby, said Dick Mariani, site manager for the hospital’s Facility Services Department. “We started making plans for updates this past summer and I’m happy to see them start to materialize.”
They helped to ensure a stroke patient could participate in her daughter’s wedding.
Following the emotional ceremony, Judith’s family joined her in Kenmore Mercy Hospital’s beautiful chapel for photos.
“What a blessing it was for our team to be part of this special day for Judith and her family,” said Christine Schwinn, nurse manager of the MRU, who also made arrangements for a small reception at the hospital.
“We go out of our way for our patients every day. This wedding was just one more way that our staff demonstrated their dedication to Kenmore Mercy Hospital’s mission and values.”
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They also commercially cleaned all the sidewalks, washed the window walls and windows, removed the carpet runners, and purchased an industrial sidewalk vacuum cleaner to pick up the daily cigarette butts. Most recently, work started on the installation of two new air curtains. These downward-facing blower fans are mounted over the entrance to create an invisible barrier of high velocity air to prevent the outside conditions from impacting the inside temperatures. “From the moment they arrive, patients and the public are making assumptions about the care they can expect,” added Dick.
“We hope these recent changes and others on the horizon will help to create a more welcoming, nurturing and reassuring environment starting at the front door.”
Upon hearing Judith Boris’ story, the nursing staff got working to ensure she could celebrate with her family. In less than 48 hours, plans were in place for her to share in her daughter’s special day at Kenmore Mercy Hospital. Mary Jane Lodico, RN, made arrangements so Judith could watch Dawn Boris and Eric Saldanha’s planned ceremony at St. Joseph University Parish via Facetime with nursing and medical staff close by.
Dick noted that they have removed a number of the magazine racks from inside and outside that were cluttering the area, cleaned, replaced the green walk off mats, stripped the floor, and replaced all the ceiling tiles.
Electricians Jason PIrro and Bill Mahoney have been involved with much of the work on the air curtains.
“A” Rating Puts Kenmore Mercy at Head of Class Kenmore Mercy is at the head of the class when it comes to the Fall 2015 Hospital Safety Score, which rates how well hospitals protect patients from preventable medical errors, injuries and infections within the hospital. It earned its second “A” grade of the year from The Leapfrog Group, a national, nonprofit hospital safety watchdog.
The Hospital Safety Score is the gold standard rating for patient safety, compiled under the guidance of the nation’s leading patient safety experts and administered by The Leapfrog Group.
“Safety is a top priority at Kenmore Mercy Hospital. We are honored to be recognized for our diligent work and dedication to patients,” said James Millard, hospital president & CEO.
“The Hospital Safety Score can be a valuable resource for patients. When consumers are looking for a hospital, we encourage them to consider many factors in their decision-making, including patient safety, quality, and referrals from other patients and physicians,” he added.
Developed under the guidance of Leapfrog’s Blue Ribbon Expert Panel, the Hospital Safety Score uses 28 measures of publicly available hospital safety data to produce a single “A, B, C, D, or F” score, representing a hospital’s overall capacity to keep patients safe from preventable harm. More than 2,500 U.S. general hospitals were assigned scores in April 2015, with about 31-percent receiving an “A” grade.
Imaging Department Enhances Quality with New Ultrasound System Whether trying to detect subtle lesions or penetrate deep into the abdomen of a technically difficult-toscan patient, image quality is everything. That need for diagnostic accuracy is exactly what drove Kenmore Mercy Hospital to purchase its new ultrasound system, the ACUSON S2000 from Siemens.
The detailed resolution of the ACUSON enables clinicians to distinguish the most subtle tissue detail, color
sensitivity allows for better visualization of blood flow to better detect abnormalities, and the state-of-the-art transducers provide more ultrasound information. The system, which was chosen for its excellent imaging quality, will be installed in the current ultrasound room.
It will also be used for detailed breast, vascular, abdominal, vaginal, and other types of scanning.
“Sharp, clear images give you the diagnostic confidence you need to make the first diagnosis the right one,” said Tom Fisher, one of the ultrasound technicians who will be using the system after staff completes training in January. This $191,000 purchase was made possible by the Kenmore Mercy Foundation.
Ultrasound technicians Tom Fisher and Lisa Prenatt will use the new system when it’s rolled out in January.
Patients Keeping Score on Cleanliness Enhancing the patient experience is an ongoing effort across all of Catholic Health. One specific area of concentration at Kenmore Mercy Hospital is room and bathroom cleanliness.
In recent Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) results, the hospital saw a dip in scores for the question “During the hospital stay, how often was your room and bathroom kept clean?” The national average is 72.2 percent, and Kenmore Mercy scored 62.2 in June. This has been a gradual drop since January.
Staff are tackling this issue by establishing a culture of engagement and accountability, rethinking the patient perspective, and improving communication about cleanliness with patients and staff.
While the work of the environmental services staff is vital to helping prevent the spread of disease, all staff should be accountable for the look of a patient’s room.
Clinical Integration
Patient evaluations of cleanliness are based on their perceptions. This differs from those perceptions of nurses or managers.
Nurses assistants Amy Whalen and Delores Watkins prepare a “Picture Perfect Room.” Put yourself in the patient’s shoes. They spend a lot of time in the same small space. As a result, they begin to evaluate our rooms as they would their own homes.
Remember, every member of the hospital staff plays an important role in patient satisfaction. While cleanliness is not an indicator of hospital quality, it is a dissatisfier that can negatively affect perceptions of an otherwise satisfying hospital stay.
Rosanne Hemmitt from the Stroke Association stopped in to help recognize the 3 East staff for their efforts to reduce heart failure readmissions.
Hospital Awarded for Heart Failure Efforts In September, Kenmore Mercy associates celebrated receiving the Get With The Guidelines®Heart Failure Gold Plus Performance Achievement Award from the American Heart Association/American Stroke Association. The hospital was also recognized as a recipient of the Association’s Target: Heart Failure Honor Roll, for improving patient care and reducing hospital readmissions. This marks the third year that Kenmore Mercy Hospital has been recognized with a quality achievement award for its Congestive Heart Failure program.
According to Guy McCrea, MD, chief of Cardiology at Kenmore Mercy Hospital, “Over the last several years, Kenmore Mercy Hospital has put several measures into place to support our heart failure patients after discharge, thus decreasing readmissions and improving lengthof-stay and reduction in mortality rates.” Over the last 12 months, the hospital has successfully adhered to the treatment guidelines for heart failure patients, which include aggressive risk-reduction therapies, such as cholesterol-lowering drugs, beta-blockers, ACE inhibitors, aspirin, diuretics and anticoagulants while in the hospital; and information on lifestyle changes and follow-up care before discharge.
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Orthopedic Campus of Excellence
Kenmore Mercy Earns High Marks from Healthgrades Kenmore Mercy Hospital has been named among the top ten percent in America for orthopedic surgery, joint replacement and spine surgery by Healthgrades, the nation’s leading source of hospital data.
The Healthgrades awards are part of its 2016 Report to the Nation, released in October, which highlights achievements in 33 of the most common inpatient procedures and conditions.
Spotlight on New Surgeons: Matthew Mann, MD Matthew Mann, MD, is one of the latest additions to Kenmore Mercy Hospital’s surgical team. His surgical specialties and treatments include arthritis of the knee, hip, foot and ankle, total joint replacements and revisions for the hip, knee and ankle, as well as arthroscopic surgery.
Born in Montreal, Quebec, Dr. Mann grew up in Kamloops, British Columbia. Fluent in French and English, he moved to Western New York in September to Excelsior Orthopaedics and Sports Medicine.
He is a graduate of the University of Minnesota with a Bachelor’s of Science in Chemistry. He then completed his medical school and residency at McGill University where he continued his orthopedic surgery training.
Kenmore Mercy Hospital received seven total recognitions by Healthgrades: • One of America’s 100 Best Hospitals for Orthopedic Surgery™ (2014-2016) • Orthopedic Surgery Excellence Award™ (2014-2016) - Top 10% in the nation • Joint Replacement Excellence Award™ (2007-2016) - Top 10% in the nation • Spine Surgery Excellence Award™ (2016) - Top 10% in the nation • Five-Star Recipient for Total Knee Replacement (2007-2016) • Five-Star Recipient for Total Hip Replacement (2007-2016) • Five-Star Recipient for Spinal Fusion Surgery (2016) • Five-Star Recipient for Treatment of Pancreatitis (2014-2016)
“Kenmore Mercy Hospital is the area’s leading orthopedic center aimed at providing a continuum of care delivered by our highly trained orthopedic team,” said James Millard, president & CEO of the hospital.
“Our orthopedic campus of excellence brings a wealth of services and technologies to a community of patients looking to successfully recover from joint, spine, and other bone injuries so that they can enjoy a better quality of life,” he added.
For its analysis, Healthgrades independently evaluated approximately 40 million Medicare records from nearly 4,500 hospitals nationwide. Using a star rating system, the report identifies hospitals with better than expected (five stars), as expected (three stars), or worse than expected (one star) performance in a number of categories. According to Healthgrades research, patients treated at a five-star hospital for a particular procedure have a lower risk of dying or developing an in-hospital complication than if they were treated at a one-star rated hospital for the same procedure.
Dr. Mann went onto to complete a knee and hip reconstruction fellowship at the University of British Columbia, followed by a foot and ankle fellowship at the University of Toronto. Academically, Dr. Mann has contributed to several research articles in minimally invasive arthroscopic surgery and in the field of adult reconstruction and arthroplasty.
He will provide total lower extremity care for patients at Excelsior’s Amherst and Orchard Park offices. Staff like Scott Berube, Suzanne Hartl, Pamela Farrell, Nancy Gargas, and Rene Marriott in the Post Anesthesia Care Unit play a key role in obtaining our orthopedic awards.
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Surgery Staff Educates Local Students Students from Sacred Heart High School got a behind the scenes look at the medical industry in August during a tour of Kenmore Mercy Hospital.
Surgical Services
It’s part of Catholic Health’s MASH Camp, which stands for Medical Academy of Science and Health.
The program gives students the opportunity to meet with working health professionals, participate in hands-on demonstrations, and tour various departments within the hospital, to see if a future career in healthcare might be right for them.
Linda Butski, RN, senior clinical specialist, took the students on a tour of the surgical services where they spent time in one of the hospital’s new operating rooms. With a continuing nationwide shortage of doctors, nurses and other
Linda Butski taught the Sacred Heart students about the OR using the game Operation.
health professionals, hospitals and government agencies are teaming up to develop creative ways to promote careers in healthcare.
This collaboration is a locally-directed, federal and state funded program that gives high school students a behindthe-scenes look at various careers in their local hospital.
Kenmore Mercy’s Echo Lab Re-accredited Distinguishing itself as a leader in echocardiography services, Kenmore Mercy Hospital has received national re-accreditation from the Intersocietal Commission for the Accreditation of Echocardiography Laboratories (ICAEL). The three-year accreditation recognizes Kenmore Mercy’s “Echo Lab” for providing superior quality testing services.
“Cardiovascular disease is the leading cause of death in the United States,” said JoAnn Koons, nurse manager of the hospital’s Cardiovascular Department. “With more than 10 million echocardiography tests performed in the U.S. annually, the information provided by this non-invasive test is one of the most useful tools in diagnosing and treating many types of heart disease,“ she added. This accreditation is a significant achievement for Kenmore Mercy and recognizes our commitment to quality testing for the diagnosis of heart disease.
Echocardiography is a complex imaging technique that relies on the experience and training of both the cardiologist and the cardiac sonographer.
Their interpretive and technical abilities determine the diagnostic accuracy of an echocardiograph examination. The ICAEL accredits only the top performing Echo labs throughout the United States, Canada and Puerto Rico.
To be considered for ICAEL accreditation, echocardiography laboratories must voluntarily submit to a rigorous examination that reviews all aspects of care and service delivery. As a leading provider of cardiac services in Western New York, Catholic Health is committed to seeking independent quality review of cardiology services.
Taurrez Livingston, sterile processing technician, demonstrates the how the new autoclaves work.
Surgical Services Renovations Underway With the end of 2015 just around the corner, work on the Sterile Processing Department renovation is nearing completion.
This included the replacing and relocating of three autoclaves, used to sterilize all instruments for surgery, as well as a cart washer.
Described by Walt Ludwig, chief operating officer, as a mini “Delta Sonic,” the cart washer performs the first cleaning of carts and instruments used in surgical procedures. Twice the size of the current system, the new cart washer will double the capacity of the cleaning process and positively impact operating room efficiency.
During the renovation, the storage of sterile trays and equipment was temporarily relocated to the 3 West nursing unit. Work on the Preoperative Holding Unit continues in the former Emergency Department space. This is the first step in the hospital’s plans to relocate and modernize the unit. The current unit has 22 patient bays with six private rooms. When renovated, it will have will have 30 patient bays with 11 private rooms. Anticipated completion on that project is early 2016.
Next, is the renovation of the Post Anesthesia Care Unit, which currently has ten patient bays. When completed, it will have eleven patient bays, plus an isolation room. Watch for more updates about the surgical services renovations throughout the start of the new year.
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Nursing Excellence
Registered nurse Alan Chittley worked with a multidisciplinary group to present on pain management.
Associates Present at Musculoskeletal Symposium Kenmore Mercy was a shining star at the community outreach event - A Multidisciplinary Approach to the Musculoskeletal System - on November 14. More than a third of the presenters were associates and medical staff hailing from the hospital.
Kenmore Mercy Hospital nurse presenters included Alan Chittley, RN, ONC; Elizabeth LoFaso, RN, BSN, MSEd, ONC; and Deb Micholas, RN, BSN, ONC. Other presenters from the hospital included Deborah Bedard, PT; Beth Anne Rutter, PT; Rev. Nancy Faery, MDIV, BCC; Brenda V. Queeno, PharmD; Marcus Romanowski, MD; and Matthew Mann, MD. Widely attended, with nearly 150 guests, the symposium was a comprehensive review of the important aspects of orthopedic and spine protocols for physicians, therapists and nurses. A few of the topics covered by Kenmore Mercy associates included early mobility for total joint patients; fundamentals of ankle replacement; and multimodal pain management using a multidisciplinary approach.
New Model Guiding Nursing Practice Six months after Kenmore Mercy Hospital nurses and clinical staff formally committed to achieving Magnet designation through the application process, the group took the next step toward excellence by unveiling a Nursing Professional Practice Model (PPM). Staff got their first glimpse of the new model during the Associate Forum sessions in October.
Designed by clinical nurses, the Professional Practice Model schematically depicts how nurses at Kenmore Mercy Hospital deliver patient-centered care, serves as a visual representation of nursing practice, and represents the professional commitment to our patients and their families. Nursing is represented as the first step as the foundation of the model (the groundwork that supports the structure). The second step represents the concepts the clinical nurses feel embody nursing professionalism at Kenmore Mercy Hospital.
“The pillars of our nursing practice are labeled with the characteristics the clinical nurses feel are the most important that we carry out in our professional practice,” said Amber Mazurek, RN, BSN, BS, patient care services project advisor. Each pillar embodies what nursing practices each and every day. They, in turn, act as a support system for building relationships with our patients, families, and inter-professionally.
are represented at the peak, because the care of patients is our top priority. Positive outcomes for our patients was identified by our clinical nurses as what we strive for every day. Cheryl Hayes, MS, ANP, NEA-BC, vice president of Patient Care Services, has been supportive of Kenmore Mercy’s Magnet nursing process and how it is elevating nursing excellence. “Creating the Kenmore Mercy’s Nursing Professional Practice Model solidifies our commitment to nursing excellence and providing quality care to our patients. As we move forward on our Magnet journey, I continue to be humbled by the amazing work our nurses do every day,” she said.
Cheryl Hayes presented the new nursing model during the Associate Forum sessions in October.
Nursing utilizes these characteristics to aid in obtaining mutually established goals with our patients. Improved patient and family outcomes
Improved Patient & Family Outcomes Mutually Established Goals
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Collaboration
Healthy Work Environment
Integrity
Faith-Based
Innovation
Professional
Development
The nursing and rehabilitation team of Deb Micholas and Deborah Bedard presented on early mobility.
Communication
Relationship Building/Therapeutic Conversations/Empathy
Nursing Professionalism Caring / Knowledge / Evidence-Based Practices / Advocacy / Compassion / Trust-Worthiness
Nursing’s Foundational Components