Kenmore Mercy Hospital
Connections
News and announcements for associates, patients, and their families. Summer 2018
A Message from Walt Ludwig, President & CEO As you read this edition of our Connections, it is obvious that our hospital continues to be a leader in patient safety, patient experience, and nursing care. Your commitment to quality patient care is reflected in the regional and national awards we receive. Kenmore Mercy is a busier hospital this year. Not only did we experience a huge flu season, but the change in services at DeGraff Memorial Hospital has resulted in an increase in patients from the North Tonawanda and Wheatfield areas. I and others on our team have been working with community and civic groups in those areas to let people know that Kenmore Mercy is a great place for patient care. Thanks to your work, once patients experience our services, they leave with a new understanding of the great care provided here. We continue to make improvements in services and facilities. Our new MRI, one of the most advanced in the region, opened in May. We are also planning to make some improvements to the lobby and continue our renovation work on the nursing units. Earlier this year, we made improvements to our security workforce switching to a new larger, more robust organization. We also negotiated a new contract with Tim Horton’s to extend hours later into the evening. As I complete my first six months as CEO of Kenmore Mercy, I am very thankful for the commitment I see every day by the associates here. It is your work that truly makes Kenmore Mercy Hospital a great place for care.
Ninth Leapfrog “A” Achieved While New York State’s hospitals ranked among the worst in the nation (No. 48) in The Leapfrog Group’s biannual Hospital Safety Grade Report for Spring 2018, Kenmore Mercy maintained its “A” rating. This is the hospital’s ninth consecutive “A” since 2014. It is also the only hospital in New York State to earn nine consecutive “A” ratings. The Safety Grade assigns an “A, B, C, D or F” grade to hospitals across the country based on their performance in preventing medical errors, infections and other harms among patients in their care. The grades are calculated by “top patient safety experts” and are peer reviewed before release, according to Leapfrog. “This is the only national rating of how well hospitals protect patients from preventable harm and death, such as medical errors, infections, and injuries,” said Leah Binder, president and CEO of The Leapfrog Group. “Receiving an ‘A’ Safety Grade means a hospital is among the best in the country for preventing these terrible problems and putting their patients first, 24 hours a day.” The Leapfrog Group’s continued recognition of Kenmore Mercy as a top-rated hospital is a direct result of the hard work and compassionate care of the nurses, physicians and staff who have all dedicated themselves to putting quality and patient safety above all other concerns. “I am very proud that Kenmore Mercy Hospital has again received an ‘A’ grade from The Leapfrog Group. Nine consecutive “A’s” for safety and quality reflects the daily commitment of our entire healthcare team,” said Walt Ludwig, president & CEO of Kenmore Mercy Hospital.
Save The Date!
Associate Appreciation Picnic
Wednesday, July 18 Meals will be served under the tent *Doctor of Distinction Award Presentation for Dr. Jay Newman at noon
Associates Honored During Nurses’ Week
Jen Ricchiazzi, RN; Brooke Little, RN, CMSRN; Leana Prokoshev, RN; Sam Dunn, RN; Annette Gillies, RN, CMSRN; Chrissy Siebold, RN, CMSRN; and Wendy Lin, NA from 2 West helped make this award possible.
Hospital Recognized for Quality Stroke Care Kenmore Mercy Hospital has received the American Heart Association/American Stroke Association’s Get With The Guidelines - Stroke Gold Plus Quality Achievement Award for the fifth consecutive year. The award recognizes the hospital’s commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, researchbased guidelines based on the latest scientific evidence. According to Joy MacNeil-Ennis, BSN, RN, clinical stroke advisor, “Kenmore Mercy Hospital earned the award by meeting specific quality achievement measures for the diagnosis and treatment of stroke patients at a set level for a designated period.” These measures include evaluation of the proper use of medications and other stroke treatments aligned with the most up-to-date, evidence-based guidelines with the goal of speeding recovery and reducing death and disability for stroke patients. The measures also look at whether patients, prior to discharge, have scheduled a follow- up visit and are receiving education on care transition interventions and health management. “Kenmore Mercy Hospital is dedicated to improving the quality of care for our stroke patients by implementing the American Heart Association’s Get With The Guidelines-Stroke initiative,” stated George Kalonaros, MD, who heads up the hospital’s stroke team.
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Anne Hedges-Creighton, Esther Sprehe, Lynn DeGrasse, Mary Hojnacki, Lisa Gonzales, and Carole Woomer.
Kenmore Mercy Hospital capped off National Nurses Week by recognizing some of its best nursing staff during a special ceremony held on May 9. This year’s Nurse of Distinction is Esther M. Sprehe, BSN, MSN, ANP-BC, RN, CNOR, CRNFA. Known for her smile and gentle voice, her peers refer to her as an exemplary nurse practitioner who works with both compassion and diligence to ensure her patients receive the optimal care and outcomes. Outstanding Staff Nurse is Lynn DeGrasse, BSN, RN. Lynn has been with Kenmore Mercy for 22 years and currently works on our 2 East and 2 South Patient Care Units where she cares for individuals post surgery. Day in and day out, the compassion and kindness provided to her patients is immeasurable. Outstanding Nurse Attendant is Lisa Gonzales. As a nurse attendant in our 2 East and 2 South Patient Care Units, she is always on game, planning ahead for patients being admitted post surgery. Lisa is known for her smiling face and cheerful demeanor, doing the extra little things for them that really matter. Thank you to all of this year’s award winners for their care and compassion and for demonstrating our mission and values.
ICU Nurse Receives DAISY Award Kenmore Mercy Hospital honored Chris Dowd, RN, from the Intensive Care Unit, with the DAISY Award in December. The nomination praised Chris for his professionalism and compassion shown to a traumatic brain injury patient. When he found out the patient would be in the hospital for his wedding anniversary, Chris purchased a card, flowers, and candy for the man’s wife on his behalf. This is just one of many stories that demonstrates how Chris treats his patients like family and shows that they matter. His award is part of the DAISY Foundation’s program to recognize the extraordinary efforts nurses perform every day.
New MRI Suite Open for Business
Kenmore Mercy associates and leadership – Walt Ludwig, Richard Kessler, MD, Jason Judd, Carolyn Drews, Traci Smith, Charles Schroeder, and Cassie Russo, were joined by Town Supervisor Joe Emminger (center), for the ribbon cutting.
Kenmore Mercy Hospital celebrated the opening of a new 1,600 square-foot magnetic resonance imaging (MRI) suite in May. The 1,600 square-foot MRI suite, located on the hospital’s first floor, features an advanced Siemen’s 3 Tesla (3T) MRI scanner. The revolutionary 3T technology, the most powerful magnetic strength available for clinical use, is designed to quickly perform high-quality MRI scans with patient comfort in mind. The 3T MRI offers a larger “bore” or scanner opening, ambient lighting within the bore, and nature scenes throughout the scanner room, creating a sense of openness to reduce patients’ anxiety. “The larger bore creates a more comfortable scanning experience for even the most claustrophobic patients,” said Director of Imaging Services Jason Judd, RT (R)(MR). Magnetic resonance imaging uses radio waves and magnetic fields to create detailed internal images of organs, tissue and skeletal systems to help physicians diagnose a variety of medical conditions. The 3T technology doubles the magnet strength of traditional 1.5 Tesla MRI units, while providing higher resolution images and reduced scan times. This investment represents Catholic Health’s continued commitment to offer advanced technology and comprehensive imaging services to patients throughout the community.
Congratulations to our Niagara University Cohort
Members of the graduating cohort -- Christine Reaser, Nicole Palesh, Sue Ederer, Tonya Holscher with Cheryl Hayes (c) at their Catholic Health celebration.
Congratulations to our latest graduates from the Catholic Health/Niagara University “RN to BSN” program - Christine Reaser, RN - 2 East/2 South; Mary Willis, RN 3 East; Tonya Holscher, RN - ICU; Sue Ederer, RN - Case Management; Nicole Palesh, RN - 3 East; and Cheryl Lewandowski, RN - GI. Catholic Health covers the cost of tuition and books, and provides a laptop computer for each nurse enrolled in the program. In exchange, the nurses agree to remain employed within Catholic Health for three years after earning their bachelors’ degrees. In January 2018 the latest cohort began pursuing their Bachelor of Nursing degree from Niagara University. This includes four Kenmore Mercy nurses in the next cohort that began in January - Bobby Gross, RN - 3 East; Amanda Kowalski, RN - Emergency Department; Kelly Martin, RN - 3 East; and Jessica Schulte, RN - 2 West/IT. Thank you to all of our nurses who are working to obtain advanced degrees. Their work demonstrates commitment and advancement in nursing.
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Welcome to the Management Team Members
Kudos to our associates, physicians and volunteers!
Joy MacNeil-Ennis, BSN, RN, most recently from the 2 West Patient Care Unit, was promoted to the position of clinical stroke advisor. In her new role, Joy collaborates with the hospital staff and professional associations to facilitate the growth of Kenmore Mercy’s award-winning stroke program.
Ellen Colan, BSN, RN, perioperative educator, recently earned the credential of CNOR (Certified Nurse Operating Room). Debbie Green, BSN, RN, nursing supervisor, completed her Certified Medical-Surgical Registered Nurse (CMSRN).
Ellen
Kayla Hoffman, BSN, RN, from the 2 West Patient Care Unit, passed the Certified MedicalSurgical Registered Nurse (CMSRN) boards. Mari Lovullo, RN, completed her Bachelor of Science in Nursing from Excelsior College. Amanda Kramer, RN, BSN, CEN, nurse manager for the Emergency Department, completed her master’s degree in nursing leadership from the University of Buffalo.
Welcome to Tom Greico, the new director of Financial Services for Kenmore Mercy Hospital, Mount St. Mary Hospital and the Orthopedic/Spine Service Line. Debbie
Kayla
Emergency Room senior clinical advisor Susan McClure, RN, completed her Masters of Science in Nursing in Leadership at Chamberlain College of Nursing. Case manager Ella Mendez, RN, is officially a citizen of the United States! Originally from the Philippines, Ella has been in the U.S. for twelve years and an associate at Kenmore Mercy Hospital for nine years. Vincent Nicosia, RN, float, completed his Bachelor of Science in Nursing from the University of Buffalo.
Emergency Room registered nurse Jean Wood completed her Masters of Science in Nursing in Leadership at Chamberlain College of Nursing.
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Tom comes to us from Freed Maxick CPA Firm where he served as manager of Healthcare Consulting for over four years. Prior to that, Tom worked with the finance team at Roswell Park in various roles including extensive work in business intelligence.
Tom
William Vaughan, MAT, BCC, joined us as vice president of Mission Integration. He most recently served as Catholic Health’s director of Chaplaincy Services, responsible for oversight of all Spiritual Care Departments and chaplains. Joining Kenmore Mercy Hospital is a return to his Bill roots. He has been with Catholic Health since 2011 when he started as Mission Integration Executive Resident, primarily working out of Kenmore Mercy Hospital.
Mari
Ella
Andrew Croisdale joined us as director of Perioperative Business Services. Most recently, Andrew served as the perioperative business manager at Mount Saint Mary’s Hospital. He has been part of Catholic Health since 2007 when he first joined the organization as a supply clerk inAndrew tern. He has a strong background in surgical services and financial analysis, having also held positions with Catholic Health’s Enterprise Resource Planning Supply Chain Team and Purchasing Department.
Welcome New Physicians
Emily Rotolo, RN, from the Intensive Care Unit, achieved the credential of CCRN (critical care registered nurse). Heather Telford, MS, RN, CEN, director of Nursing, received her Nurse Executive AdvancedBoard Certified (NEA-BC). This validates her clinical knowledge and skills as a nurse leader.
She completed her Bachelor of Nursing at SUNY Joy Buffalo where she is also completing a Master of Science program in Leadership and Health Care Systems. She has been with Kenmore Mercy since 2014 and is an active member of the Palliative Care Committee.
Emily
Jean
Ken-Ton FamilyCare Center has brought on pediatrician Alexandra Almanzar, MD. She completed her medical training at Universidad Catolica Madre Y Maestra, Dominican Republic. She also completed a pediatric residency at Mount Sinai School of Medicine, Elmhurst Hospital Center and Neonatology fellowship at New York University Langone Medical Center. The Intensive Care Unit recently welcomed medical intensivist Samad Rasul, MD, MBBS, FACP. He completed his medical training at King Edward Medical College, Lahore, Pakistan. He completed fellowships in Critical Care Medicine at the University of Rochester Medical Center and Infectious Diseases at Howard University Hospital in Washington, DC, where he also competed an Internal Medicine internship and residency.
Dr. Almanzar
Dr. Rasul
Foundation Reveals Memorial Bricks and Blocks
Lisa DiFrancisco OTR/L demonstrates the Dynavision with intern Tiffany Williams.
Al and Jo Christopher, along with Sisters Diane Swanson, Nancy Hoff, and Mary Walter stopped to view their bricks and blocks.
As part of this year’s National Hospital Week festivities, the Kenmore Mercy Foundation hosted a blessing and rededication of The John M. Repetski Healing Garden.
Occupational Therapists Help Patient Recovery Using Technology
Established in spring 2017, the garden is a place for respite for associates and families. In addition to the beautiful flowers and trees, it now includes commemorative bricks and blocks.
Occupational therapists in Kenmore Mercy Hospital’s Medical Rehabilitation Unit are turning to technology – an advanced software program and screen called the Dynavision D2 – to benefit their patients during recovery.
Below is a list of bricks and blocks that were recently unveiled. To recognize and celebrate someone’s life in this lasting way, call 447-6204 or visit the website www.chsbuffalo.org/FCH/KenmoreMercy/WaystoGive/HealingGarden.
Originally developed for sports vision training of athletes, the D2 has proven effective for use among patients that experienced a traumatic brain injury, or stroke.
Debra Gabri Bille & Robert Bille In Honor of Racquel Moore Margaret R Carncross Joseph & Lynda Morganti Rx – Love You Always Loving Memory Robert Jo & Al Christopher & Leona Mullen Donofrio Family Joanne Nickles 6/16/33 – 10/3/16 Scott Folts Pani – Matka - Missed Loved Walt & Joanne Repetski Loving Memory Lois & Chet Glor Barbara Repetski Sawdye Dr. Michael & Mrs. Kristina Gough Loving Son Timothy A. Rung Time Talent & Treasure Loving Husband Jerome Rung, JR - Anthony Habib Robert, Lynn, Sandra The Haid Family & Carol Sawdye Loving Memory Jeffry Harper Sisters of Mercy of the Americas Memories of Dad Robert L. Hedges Patricia & Edward Stepien – Tura Lura Lural In Memory of Joseph & Ann Trifiletti Loving Memory Charles Incorvaia Tom & LeeAnn Vogt – Spencer, The Jandzinski Family Avery, Campbell, Reese Eileen E. Joyce and Family No Fear - Kelsey McCarthy Loving Memory of Steve Juhasz – Rest in Peace Anne C Karpie – Beloved 13 yr. Volunteer Keane/Fleming/Aronica Families KMH JR BD Volunteers KMH Will Always be Grateful for Jim Millard In Gratitude – Audrey Kolbe Ron & JoAnn Koons and Family Katie Larue Our Angel Pete & Kathy McAlpine Alice McGuire – Loved Always In Memory of Sharon Meldrum In Memory of Sue Merritt MT – A Creative Soul In Memory of Wayne Millard – Robert Streif
The technology helps specifically for those with visual, cognitive, and physical impairments. Using this advanced program system with patients supports the development of visual motor and neuro-cognitive rehabilitation for cognitive processing. The Dynavision D2 has a large movable interactive board with 64 raised targets arranged in five rings. The targets light up with variations in color, frequency, and duration. In the center of the board is a small screen, which intermittently displays numbers, letters, words, and math problems. While working with patients, the D2 software program can be adjusted accordingly to enhance and establish the “just right” challenge for patient recovery. Along with adapting the program, each session can be recorded to track patients speed and accuracy over time. Appropriately integrating the D2 program into patients’ therapy plans has helped individuals in the MRU return home by addressing deficits in eye-hand coordination, attention, peripheral awareness, reaction time, cognitive processing time, and vestibular function.
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Kathy McAlpine Finalist for National Award Kathy Kubiak-McAlpine, food services manager, was one of ten finalists for the national Premier Inc. Illuminating Excellence Award recently presented in Nashville, Tennessee. The leading healthcare improvement company recognizes member hospitals and health systems annually for their outstanding work to improve healthcare quality and costs. Presented during the Culinary Creations dinner at Premier’s Annual Breakthroughs Conference in June, the award recognizes an outstanding food service professional as Premier’s food service director of the year. The winner is selected based on improvements in operations, participation in Premier activities, professional/community activities and personal achievements.
Tracy Gamble Bonner with her manager Rondina Schmitz.
LOVE Award Highlights Patient Access Clerk Congratulations and thank you to Tracy Gamble Bonner, a registration clerk in our Patient Access Department. Tracy is our first quarter LOVE Award winner for 2018. This speaks to how Tracy demonstrates Catholic Health’s values of Reverence, Compassion, Justice and Excellence Tracy in her job. She was nominated after going the extra mile to help a patient who had called to cancel a procedure due to financial issues. Tracy collected cash and gift cards from other sympathetic Kenmore Mercy Hospital associates to deliver to this patient. Thanks to Tracy’s compassion, the patient’s crisis was averted. She was able to reschedule and complete her procedure. You can nominate someone for the LOVE Award online at chsbuffalo.org/contactus/love-award or by picking up a paper form at the hospital.
Premier members are nominated from across the nation and then judged by a committee who select the top candidates. Kathy was nominated by U.S. Foods. Kathy and her team have made great strides practicing green health. This has included focusing on expanding healthy offerings on the menu for patients, employees and visitors with Meatless Mondays and 300-calories Tuesdays, launching a kitchen-scrap composting program, and using locally grown produce in their menu, including those grown in the hospital’s rooftop garden. Furthermore, Kathy is an active participant in Catholic Health’s Practice Green Health initiatives and chairs the hospital’s Go Green Committee.
“Great Catch” Makes A Difference for Patients Thank you to nursing assistant Russell Duerr, from the operating room, for his questioning attitude and willingness to speak up when something doesn’t seem quite right. Russell made a “Great Catch” when he spotted a hair coming out of a sterile packet. He immediately took the item out of use and reported it to his manager who had the purchasing department look into the matter. The Great Catch program is a Quality & Patient Safety initiative designed to help Catholic Health catch and avoid situations that have the potential to cause harm to our patients.
Take Steps to Be a Healthier You! Register now for one of the following races and get a Kenmore Mercy Hospital t-shirt. Help us create a sea of blue at upcoming events! • Thursday, July 19 at 7 p.m. - Tim Frank Memorial Canal Fest 4 Miler ***Kenmore Mercy sponsored event. • Saturday, July 21 at 9 a.m. - St. Amelia’s Christmas in July 5 K *Kids 1/2 mile fun run starts at 8:30 a.m. • Saturday, August 4 at 6:30 p.m. - St. Christopher’s SummerFest 5 K *There is also a one mile walk • Wednesday, September 12 at 6:45 p.m. - Scrub Run
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Register through www.buffalorunners.com in advance of your race. Once registered, call x76103 (administration) to place your shirt order. For more information, call Theresa Jackson at x 76538.
New Kiosk Increases Availability of HR The Human Resources kiosk space is now available to associates in room 4046. This area was created based on associate feedback. It has a computer, scanner, printer and video phone. According to Jennifer Jacobs, Human Resources director, “It is available 24/7 for associates to access their email and Lawson Employee Space.” During regular business hours (7 a.m. - 5 p.m., Monday - Friday), associates can utilize the video phone to connect with a Human Resource Center specialist.
Spiritual Care Welcomes New Chaplain Kenmore Mercy welcomes Lorraine Johnson as the newest member of our Spiritual Care Department and chaplaincy team.
M.A.S.H. Camp Exposes Students to Healthcare
Lorraine has many years of experience working as a chaplain and completed her clinical pastoral education residency at Sisters of Charity Hospital.
Students from Wilson High School (showed above) visited Kenmore Mercy Hospital in April as part of Catholic Health’s M.A.S.H. Camp that gives them the opportunity to meet working health professionals and participate in handson demonstrations.
“Our chaplains are part of the interdisciplinary healthcare team which recognizes that acceptance, hope, forgiveness, peace, and love are qualities that facilitate healing in our lives,” said Bill Vaughan, BCC, vice president of Mission Integration at Kenmore Mercy Hospital. These professionals have received academic preparation and clinical training for this specialized ministry of healing and are committed to serving the spiritual needs of all patients, their families, and staff, regardless of their spirituality or religious tradition. “Our focus on spiritual care is not about imposing a particular set of religious beliefs on those we serve. We understand spirituality as that which gives purpose and meaning to life. We respect each person’s spirituality, and seek to help each person access spiritual and religious resources, practices and relationships that support them through their health care journey,” added Bill.
Losers are Winners in Weight Loss Challenge Congratulations to the fourteen participants who completed the sevenweek “New Year, New You” Weight Loss Challenge. They collectively lost 74 pounds! Linda Butski, MSN, RN, CNOR, surgery manager, was the overall winner for the women with a 5.62 percent of body weight loss. Joe McGuigan, physical therapy assistant, was the men’s winner with a 4.6 percent of body weight loss. Second place winners were Mark Basile, physical therapist, and Kathleen Clapp, pharmacy information system application analyst.
The “M.A.S.H. Camp,” which stands for Medical Academy of Science and Health, gives students the opportunity to meet with working health professionals, participate in hands-on demonstrations, and tour various departments within the hospital to see if a future career in healthcare might be right for them. Throughout the day, students toured various departments in the hospital to see staff in action and participate in interactive activities to learn more about various healthcare careers. Appropriately, during Medical Laboratory Professionals Week, this included the hospital’s outpatient laboratory, clinical laboratory histology department, blood bank and core lab. This collaboration is a locally-directed, federal and state funded program that gives high school students a behind-thescenes look at various careers in their local hospital.
Congrats to Linda Butski (c), pictured with Beth Ann Rutter and Theresa Jackson.
The Holiday Pounds, from Rehabilitation Services, were the winning team with a total of 2.76 percent loss. The “New Year, New You Challenge” is supported by the Wellness Committee at Kenmore Mercy Hospital.
“We are eager to help young people become familiar with the broad range of job opportunities that healthcare offers because there is a tremendous need for more people to choose these challenging and rewarding career fields,” said Nancy Preskop, Catholic Health outreach coordinator.
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High-definition Goggles Helping Diagnose Vertigo Issues Imagine the room whirling. You can’t focus, your knees buckle, and you’re overcome with nausea. However, it’s not a stroke or a heart attack. In many cases, that feeling is caused by a problem with the body’s vestibular system or inner ear. Using specialized goggles to evaluate abnormal eye movements the physical therapists at AthletiCare, a department of Kenmore Mercy Hospital, are able identify issues within the balance system quicker. Social worker Alison Martin takes a spin to make her banana smoothie.
Associates Spinning for Their Meals Associates at Kenmore Mercy Hospital are peddling for their meals, specifically smoothies! Food Services manager Kathy McAlpine recently brought the Fender Blender Pro to the cafeteria at Kenmore Mercy Hospital. The stationary bike with a blender attachment in front of the handlebars is powered by pedaling action. “For only $2.50 and 45 seconds of hard pedaling you’ll be rewarded with a delicious drink made with sustainable and reusable energy (your own)!” said Kathy, who is also chair of the hospital’s Go Green Committee. The blender bicycle has been a fun addition to the hospital, not just for the users, but for spectators too. It also helps the hospital meet one of its wellness goals to emphasize increased intake of fruits and vegetables among associates. The blender bike was purchased through a $1,800 mini-grant by the Kenmore Mercy Foundation.
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One of a only a few groups locally to own and use the high-definition goggles, AthletiCare’s physical therapists are able to determine if a person’s dizziness and imbalance is due to positional vertigo or other vestibular issues. The goggles use high resolution camera technology to magnify and record the smallest of eye movements to determine the type and extent of the balance issue. “This information, along with a complete vestibular evaluation, helps us to determine the cause of the vertigo and to determine an appropriate course of treatment. Many issues can be resolved through physical therapy techniques, and resolved in two to three visits,” said Matthew Clemens, PT, Cert. MDT (shown above demonstrating the equipment with fellow physical therapist Luke Norman). The condition can be diagnosed, and usually treated, with a series of head movements. The therapeutic maneuvers reposition misplaced calcium crystals — a good thing because the debilitating episodes tend to recur. In addition to vertigo, dizziness, and imbalance, some experience visual disturbance, nausea and/or vomiting, reduced ability to focus or concentrate, and fatigue. This is because the intricate vestibular system provides sensory information to our body about balance, equilibrium and spatial orientation. “Every person is different but the goal is the same—to alleviate the feelings of dizziness, imbalance and/or vertigo and help the patient regain competence and confidence in his or her balance abilities without a fear of falling,” Matt added.
You asked; we responded. New hours at Tim Hortons! Monday - Friday: 6 a.m.-11 p.m. Saturday and Sunday: 8 a.m.- 3:30 p.m.