Patient's rights & responsibilities

Patients' rights & responsibilities

Patient experience

At St. Francis we strive to exceed the expectations of our patients and families. We know that an admission to a hospital can be a stressful time. We are here to care for both you and your family. Our goal is to ensure your stay is as comfortable as possible. We are committed to providing all of our patients high quality, compassionate care, and we welcome your feedback. If you need assistance please let any one of our staff members know. If you have a concern on the unit you may contact the Nurse Manager. Our Patient Experience Department facilitates communication between patients, families and the health care team. For further assistance please contact the Patient Experience Department at (516) 562-6113, Monday-Friday, 8:30 am - 4:30 pm. After hours the Nursing Supervisor is available at ext. 6699.

In addition, a Patient Liaison is available to facilitate communication to families of patients undergoing cardiac catheterization or surgical procedures. They are available during the hours of 5:30 am to 9 pm and are located at the Registration C admitting desk.

St. Francis Hospital & Heart Center® provides language assistance for patients with limited English profi ciency and hearing-impaired individuals. Shortly after discharge from the hospital, you may receive a survey in the mail or by phone that will take just a few moments of your time. Feedback from our patients is very important to us and we would like to hear from you on your overall experience at St. Francis Hospital.

St. Francis Patient & Family Advisory Council

Our Patient and Family Advisory Council includes patients and families who partner with hospital staff to improve the care experience. If you are interested in learning more please contact Patient Experience at (516) 562-6113.

Patient responsibilities

At St. Francis Hospital & Heart Center®, we believe patients and families are partners in ensuring that the best possible care is provided in a healthful, safe environment. We count on you to participate in your care in the following ways: • Providing patient medical information that is accurate and complete to the best of your knowledge, including present symptoms, past illnesses, hospitalizations, medications, history of violence/behavior issues, and other matters including work, environment, and home situations. • Cooperating with all hospital personnel caring for you. Ask questions if you do not clearly understand the proposed plan of care and what is expected of you. • Provide upon admission a copy of your health care proxy or any other advance directives if you have them. • Consideration of other patients and hospital personnel, and ensuring that your visitors also exercise courtesy and consideration. • Not smoking. • Abiding by all hospital rules and regulations. • Respecting others’ property and the property of hospital personnel. • Arranging for the prompt payment of all hospital bills and providing necessary information for insurance processing. • Abiding by the Hospital’s discharge policy by vacating the room without delay when discharged. • Demonstrating respectful interaction with all staff , and not exhibiting violent, aggressive, threatening, or intimidating behavior verbally, physically, or with gestures.