Loyal I.T. Solutions – 20 years supporting local business

Loyal I.T Solutions – 20 years supporting local businesses

MICHAEL AND JULIE GOODWIN started Loyal I.T. Solutions in November 2002. A business providing professional I.T. services and helpdesk support for businesses across the Central Coast.

Founded on the 4 main principles of “The Fish Philosophy” – Choose Your Attitude, Be There, Make their Day and Play, Loyal I.T. Solutions is the leading I.T. service company on the Central Coast.

But it goes further. Loyal I.T. clients have come to know and understand their Code of Honour that is the foundation of the service they receive: • Loyalty, • Team • Customer Satisfaction • Integrity • Commitment • Respect • Communication • Balance • Gratitude, and • Community

The Fish Philosophy and Code of Honour have become part of their DNA. It’s what motivates Loyal I.T.’s ten staff, most of whom have been with the business for over ten years.

But it started much further back, Michael had completed a Telecommunications Trade Course and was working for the Overseas Telecommunications Commission (OTC) and in that job there was a crossover from satellite communications to information technology.

It was this knowledge of IT that got him a job with Swiss Banking Corporation then Rothschild & Co Australia, a global banking corporation in their IT department.

At that time, he and Julie lived at Berowra but in 1994 they bought their home at Wyoming and after a short time commuting got a job with a local IT solutions provider Absolute Business Systems, which a few years later was sold to a Sydney based company.

But it didn’t work. Michael’s values didn’t match his employer and so he and Julie made the decision to set up on their own.

Enough clients followed and others would do so on the basis that they just wanted good service.

The first to come across were Robson Civil, Gosford Council, Fairhaven Services, and a few others. Robson Civil and Fairhaven have remained with Loyal ever since. These days they have over 400 active clients, most of whom are Central Coast based.

Michael Goodwin puts part of their success down to the advice he and Julie got from local business coach Marcus Kroek. “Marcus really helped us,” he said.

“Our team are our business,” says Michael. “Therefore, we ensure that we only employ the best people, people that share our customer service ethic, people with good communication skills, people who care about you and your business.”

To back that policy up Goodwins hold an annual weekend conference with all staff involved and each Friday have a get together away from the office where everyone can relax and talk about the week that was.

Staff turnover at Loyal I.T. is very low. Two people, Technical Team Leader, Brendan Lewis and Business Development Manager Naomi McCahon, have been with the business well over ten years.

Former General Manager Michael Trimblett moved on earlier this year after fifteen years. Having taken time off during the COVID pandemic to save the company money and at the same time study cyber security, he is now Senior Cyber Security Analyst with the NSW Police Force.

“We invest in our staff, we see the strength of our business as our staff,” he said.

Michael and Julie Goodwin

Not long after the Goodwins founded Loyal I.T., having outgrown their home office they bought a unit in Dwyer Street, Gosford and in 2013 moved into their present premises in Mann Street. Over the years their success has been recognised with them winning major state awards with the NSW Business Chamber: In 2014 and 2015 they were Winners in the Excellence in Business Ethics category and in 2014 Michael Trimblett was Winner in the Youth Business Leader category

In 2020 Loyal I.T. won a Federal Government grant, an initiative designed to bring cyber security best practice to small and medium businesses.

Loyal I.T. is very much part of the community. They are sponsors of the Gosford Erina Business Chamber and Executive Partners of the Central Coast Mariners.

Over the years the Goodwins have been strong supporters of Central Coast Shelter and they contribute to the Child Fund supporting kids overseas.

OPEN 7 DAYS 40 YEARS LOCAL

General Dentistry | Emergency Care | Cosmetic Dentistry Orthodontics & Invisalign | Sleep Dentistry IV Sedation | Oral Surgery Wisdom Teeth Removal | Dental Implants | 3D CT Scanning NEW PATIENTS

Comprehensive checkup & clean Includes up to 5 x-rays No Gap (with health insurance) or $290

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Free orthodontic consultation Free dental implant consultation Free cosmetic makeover consultation

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