Called & Inspired

Called & Inspired

“Emails get reactions. Phone calls start conversations.”

The phone call between Pam Hobson, CCC's newly-hired Facilities Coordinator, and a customer service agent was a real conversation starter.

“In working on a project for our Richmond office, I had to speak with the power company,” said Hobson. “As Gail, the Customer Service agent, took my information, she hesitated when I mentioned Commonwealth Catholic Charities.” Gail then proceeded to share how her daughter-in-law and newborn grandson had been on the verge of deportation back to the Philippines. They had exhausted all of their options and couldn't pay an immigration lawyer's $9,000 fee.

In desperation, Gail searched for a way to help her family. She found CCC, but more importantly, she connected with Sheila Marble in CCC's Newport News office. Sheila took over the family's immigration case and provided professional, legal support, keeping them from being deported.

“Gail couldn't say enough nice things about Sheila," said Hobson. "How kind and reassuring she was and how she handled the entire process through to the end. She was ecstatic that she gets to see her grandson every day. We were both crying when we finished our call. This conversation cemented the fact that I had joined an amazing organization with amazing people who do amazing things.”