Vancouver International Airport 2017 Highlights
The YVR 2017 Annual & Sustainability Report Highlights provides a snapshot of Vancouver International Airport (YVR) and its activities through our four pillars of sustainability—Social, Economic, Environment and Governance—carrying on a tradition of honest and transparent reporting that demonstrates our ongoing commitment to accountability. The full YVR 2017 Annual & Sustainability Report is available at YVR.CA/2017.
1+ MILLION $
D O N AT E D TO
313,437 TONNES OF CARGO
50+
COMMUNITY O R G A N I Z AT I O N S THE HIGHEST VOLUME EVER
OVER 2016
M
PA S S E N G E R S
OVER 2016
WE HELP FACILITATE
16.5
$
8.4
$
1.4
$
BILLION IN TOTAL ECONOMIC OUTPUT
BILLION IN TOTAL GDP
BILLION IN TOTAL GOVERNMENT REVENUE ACROSS B.C.
24,000
JOBS
1
Vancouver International Airport
56 AIRLINES
AT THE AIRPORT
100,000
JOBS ACROSS
This includes the impact of YVR’s operations, as well as tourism and cargo.
127
DESTINATIONS
B.C.
53 CAN ADA 11 E U RO P E
24 A S I A - PAC I FI C
28 U.S.
11 LAT IN AMER ICA
2017 Annual & Sustainability Report Highlights
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Best Airport in North America for eight consecutive years. And this just in: 2018 Best Airport in North America for a record 9 years!
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Vancouver International Airport
2017 Annual & Sustainability Report Highlights
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MUS QUEAM I N DI AN BAN D – YV R AIRP ORT S US TAINA BI LI TY & FRI E N DSH I P AGRE E M E N T In 2017, we took a major step forward with the signing of the Musqueam Indian Band – YVR Airport Sustainability & Friendship Agreement. The first of its kind, this 30-year agreement recognizes that both YVR and Musqueam have a responsibility to work together to manage the airport for the benefit of everyone. The agreement includes a broad range of benefits such as revenue sharing, scholarships, new jobs, a commitment to identify and protect archeological resources and support for the airport’s long-term development, which provides ongoing operational certainty.
4
Vancouver International Airport
2017 Annual & Sustainability Report Highlights
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Message from Mary Jordan Chair, Board of Directors YVR is committed to serving British Columbia and in 2017 we did just that—forging strong partnerships, providing economic and social benefits and inspiring communities.
As a not-for-profit organization, YVR is committed to being an airport that reflects the needs of our region. We constantly look for ways to improve and in 2017 we found a great opportunity to involve the community through the third consultation phase of YVR’s 20-year Master Plan. We received valuable feedback on how we can build a better airport, one that drives growth, supports B.C.’s economy and leads the world in sustainability. Our unique governance model underpins our success. On June 21, we made airport history with the signing of the Musqueam Indian Band – YVR Airport Sustainability & Friendship Agreement. The first of its kind, this historic 30-year agreement will ensure we work together to manage the airport for years to come. And in November, we received Best Overall Corporate Governance and Best Practices to Enhance Corporate Boardroom Diversity at the 2017 Governance Professionals of Canada Excellence in Governance Awards. These awards are particularly important to me because they demonstrate that our Board reflects the communities we serve. We continued to strengthen community ties, sharing the benefits of our growth. This included over $1 million in contributions to a range of organizations such as the Pacific Salmon Foundation, BC Mobility Opportunities Society, Covenant House Vancouver and many more.
6
Vancouver International Airport
And we continued to lead the industry in environmental best practices. YVR received the Airports Going Green Award for our efforts to help business partners reduce their impact. We maintained Level 2 Airport Carbon Accreditation with Airports Council International and we retained our Salmon-Safe certification, demonstrating our commitment to restoring, protecting and enhancing our ecosystem. At the same time, we diverted 51 per cent of our terminal waste from landfill, surpassing our ambitious 2020 environmental management plan target. I take great pride in YVR and am amazed at our many accomplishments. It is thus my pleasure, on behalf of the Board of Directors, to thank you for another fantastic year—a milestone for our passengers, partners and communities. We strive to deliver an exceptional airport, every day, and we could not do this without your support.
Mary Jordan Chair, Board of Directors Vancouver Airport Authority
2017 Annual & Sustainability Report Highlights
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Message from Craig Richmond President & CEO 2017 was an unprecedented year. We broke records, started work on ambitious expansions that will transform the airport and continued to connect B.C. proudly to the world.
YVR is in a period of incredible growth. In 2017, a record 24.2 million passengers travelled through our airport. These passengers had more destinations to choose from than ever before, with three new airlines—Interjet, Hong Kong Airlines and Flair Airlines—and a range of services from our partners including Cathay Pacific’s new Airbus A350-900 aircraft to Hong Kong and Air Canada’s new Boeing Dreamliner service to Melbourne. To meet this growth, we launched Flight Plan 2037—an ambitious undertaking that consolidates our many plans and includes one of the largest and most aggressive airport development programs ever undertaken at YVR. Our teams got to work immediately: we introduced bussing operations, worked on a new long-term parking lot, started on our international terminal expansion and undertook preliminary work on a new Parkade and Central Utilities Building. At the same time, we made YVR a more efficient and welcoming place. YVR’s new high-speed baggage system became fully operational, moving bags to anywhere in the terminal in under 30 minutes. We launched our Primary Inspection Kiosks, which reduce wait times for passengers at Customs. And we unveiled our Less Airport Stress Initiative (LASI) to much fanfare, giving passengers a chance to interact with friendly ambassador dogs throughout the terminal.
We continued to uphold the highest safety standards. In addition to undertaking annual runway and taxiway maintenance, our team completed Runway End Safety Areas (RESAs) on our South and Crosswind Runways. We also made history, completing the largest install of an apron LED lighting system in Canada—improving safety while reducing power consumption. By far, the most memorable highlight of 2017 was the signing of the Musqueam Indian Band – YVR Airport Sustainability & Friendship Agreement. More than anything, the Agreement is based on friendship. It’s a major step forward and I would like to thank Chief Wayne Sparrow and the Musqueam people for working with YVR to build a better airport for everyone. To top it off, YVR won Skytrax for the eighth consecutive year in 2017 and we just received the award again for the ninth year in a row—a new record. This recognition is thanks to the YVR community, a diverse team of over 24,000 people that strives for excellence and believes in our airport. I would like to thank this team for a spectacular year. You truly go beyond and I am proud to be a part of your success.
Craig Richmond President & CEO Vancouver Airport Authority
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Vancouver International Airport
2017 Annual & Sustainability Report Highlights
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S POTL IGHT: RUN WAY E N D SAFE TY A RE A S Our commitment to airfield safety continued to improve in 2017 with the completion of Runway End Safety Areas (RESAs) on our South and Crosswind runways. As their name implies, RESAs improve safety in the unlikely event an aircraft lands short or overshoots. We will start work on the North Runway RESAs in 2018.
150M
TOTAL INVE S T MENT
$
73M
77M
$
$
ON SO U T H A N D CRO SSW I N D R U N WAY S
O N N O R T H RU NWAY
3 0 0 M ET RES —DOUBLE THE PR OPOSE D CANADIAN S TAN DA RD
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Vancouver International Airport
Our Leadership
OUR LEADERSHIP
Our unique governance model In 2016, the Minister of Transport released a report titled Pathways: Connecting Canada’s Transportation System to the World, a review of the Canada Transportation Act (CTA). The report identifies priorities and potential actions that will support Canada’s long-term economic well-being.
Vancouver Airport Authority welcomes a number of recommendations in the report, including liberalizing air bilaterals, improving security screening and offering our passengers Arrivals Duty Free. We continued to work with the Government of Canada in 2017 to address potential improvements and we look forward to furthering this conversation. However, we remain strongly opposed to the idea of selling Canada’s major airports to private, for-profit investment firms.
The result: we are one of North America’s fastest-growing major international airports. We are one of the most financially successful airports in the world, having received a AA credit rating for 12 consecutive years. And we are a well-known community partner—providing economic and social benefits to the province, while leading the business community with innovative new solutions such as our new Musqueam Indian Band – YVR Airport Sustainability & Friendship Agreement.
YVR has been voted the Best Airport in North America for a record nine years in a row and this incredible accomplishment stems from our unique, not-for-profit governance model. Under this model, YVR operates like any other private company, receiving no government funding while having to compete and innovate. But instead of providing returns to shareholders, we reinvest all proceeds back into improving the airport for everyone.
Our unique model has been a resounding success and has brought considerable benefits to B.C. and Canada. Our commitment is to maintain this success and to do this we will continue to deliver an exceptional airport experience for our communities, passengers and partners.
BENEFI TS OF YVR’S NOT-FOR-PROFIT GOVERNANCE MODEL
BES T OV ER ALL C O R PO R AT E GOVERNA NCE 2017 Governance Professionals of Canada Excellence in Governance Awards (Photo captured at the awards ceremony)
• No government funding •A ll profit reinvested back into the airport •A commitment to provide benefits to communities
2017 Annual & Sustainability Report Highlights
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OUR LEADERSHIP
Board of Directors YVR’s community-based Board of Directors provides stewardship for Vancouver Airport Authority and seeks to foster the long-term success of the airport. The Board’s fundamental responsibility is to ensure that Vancouver Airport Authority fulfills its role in a safe, efficient and sustainable manner. Our Board reviews and approves the Strategic Plan, long-term financial plans and annual budgets. It also selects the President & CEO, oversees senior management succession, identifies risks, maintains the integrity of internal controls, monitors health and safety management systems and ensures we have a comprehensive public Communications Policy. The Board follows the Board of Directors Governance Rules and Practice Manual, available at yvr.ca/boardmanual, which includes terms of reference, guidelines and policies.
M AR Y J O R DA N (top left) Chair, Director at Large C R AI G R I C H M OND (top centre) President & Chief Executive Officer, Vancouver Airport Authority J O S E PH CAR ON (top right) Director at Large J O H N C U R R I E (centre) Chartered Professional Accountants of British Columbia ANNA FU NG (right) Law Society of British Columbia 14
Vancouver International Airport
Our Board currently has 14 directors: nine nominated by nominating entities, four appointed by the Board from the community at large and one seat held by the President & CEO of Vancouver Airport Authority. Our directors are appointed to a three-year term and are eligible for reappointment for two additional terms for a total of nine years. Except for the President & CEO, all directors are independent. They have no direct or indirect material relationship with Vancouver Airport Authority or its subsidiaries and are independent of Management.
K E NNE TH G OOSEN (top left) Engineers and Geoscientists British Columbia H OWAR D JAMPOLSK Y (top centre) City of Richmond ANNAL I S A K I NG (top right) Director at Large K E NNE TH M A R TI N (centre) Greater Vancouver Board of Trade K U S H PANATCH (right) Government of Canada
GERRI SIN C L A I R (left) Director at Large TAMARA VROOMA N (centre) City of Vancouver WAYN E WRI G HT (bottom left) Metro Vancouver (GVRD)
YVR would like to extend a sincere thank you to GEORGE CADMAN (right), who retired from YVR’s Board of Directors in 2017. We appreciate your exemplary service and wish you the best in the future! 2017 Annual & Sustainability Report Highlights
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OUR LEADERSHIP
Executive Team Our Executive Team guides almost 500 employees in areas such as customer care, maintenance, operations and information technology—with a commitment to operate the airport in a safe, efficient and reliable manner.
It’s paramount that YVR remain an economic generator, a jobs creator and a sustainable and fiscally responsible airport for British Columbia. To ensure that YVR fulfills this mandate, our Executive Team conducts themselves in accordance with the highest standards, adhering to a robust Social Policy and Code of Ethics while maintaining our values of Safety, Teamwork, Accountability and Innovation.
Vancouver Airport Authority has a comprehensive executive compensation program in place to ensure we remain competitive in the marketplace, attract and retain the calibre of executive required, motivate executives to achieve business results, support the strategic vision and reinforce accountability to our customers and communities.
CRAIG RICH MON D (left) President & Chief Executive Officer In 2017, Airport Revenue News recognized Craig Richmond as Director of the Year – Large Airport Category for his outstanding contributions to aviation.
GL EN N MCCOY (left) Senior Vice President, Strategy and Chief Financial Officer In 2015, Business in Vancouver and the Chartered Professional Accountants of BC recognized Glenn McCoy as CFO of the year for Publicly Accountable Enterprises. 16
Vancouver International Airport
MICH EL E MAW HI N N E Y (left) Vice President, Human Resources and Supply Management DON EH REN HOL Z (centre) Vice President, Engineering and Environment
AR G I R O KOT SA LI S (centre) Vice President, Legal, General Counsel and Corporate Secretary S TE VE H ANKI NSON (right) Vice President, Operations and Maintenance
AN N E MU RRAY (left) Vice President, Marketing and Communications LYN ETTE DU JOH N (right) Vice President, Information Technology and Chief Digital Officer
S C OTT NO R R I S (centre) Vice President, Commercial Development 2017 Annual & Sustainability Report Highlights
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OUR LEADERSHIP
Respect and Equality YVR’s vibrant and diverse workforce reflects the communities we live and work in. We comply with the Employment Equity Act and we regularly identify areas for improvement through voluntary surveys, workshops, audits and interviews.
WOMEN IN MAN AG E ME N T Since 2014, Vancouver Airport Authority has sponsored the Women in Management program—an initiative that promotes and supports the advancement of women in the workplace. In 2017, we held bi-annual meetings for the program on intercultural approaches to gender literacy and unconventional career paths for women. The majority of women in management participate, with 11 senior leaders sponsoring five coaching circles.
ACHIEVING
GENDER EQUITY AT A L L L E V E L S O F T HE O R GAN I ZAT ION IS AN I M P O R TAN T C OMMI TME N T
In 2017, we became the first airport in Canada to win the Airports Council International – North America (ACI-NA) Inclusion Champion Award (Large Hub). The award celebrates achievement in promoting and sustaining diversity and highlights our work with sustainable business and suppliers, and diversity and inclusion in our hiring and training practices.
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Vancouver International Airport
Achieving gender equity at all levels of the organization remains an important commitment. At the end of December 2017, women accounted for 38 per cent of our Board of Directors, including the Chair, 40 per cent of our management team and 44 per cent of the Officers of the Executive Team.
% 100
I N O U R NO N-EX EC U T I VE MANAGEMENT T EAM T H E AVERAGE S ALARY FO R WO MEN AND MEN I S T H E S AME As of April 1, 2018
IN CLU SIO N CHA M P IO N AWA RD , Large Airport
VANCOUVER AIRPORT AUTHORITY DEMOGRAPHICS* 40% 30%
4 0.1% ( + 6%)
34.1%
20% 10% 0%
Women
4% 3% 2.8% 2% 1% 0%
0 . 9% ( - 1 .9%)
Aboriginal Peoples
5% 4.4%
4% 3% 2%
3% ( - 1 .4%)
1% 0%
Persons with Disabilities
40% 30% 20%
3 0% ( + 6.2%)
23.8%
10% 0%
Visible Minorities VA N C O U VE R AIR POR T A U T H O R IT Y L A B O U R MAR KE T
* 2016 DATA; INCLUDES COMBINED METRO VANCOUVER, PROVINCIAL AND NATIONAL EMPLOYMENT DATA
2017 Annual & Sustainability Report Highlights
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S POTL IGHT: G OV E RN AN CE AWARD S In 2017, Vancouver Airport Authority received Best Overall Corporate Governance (non-public entity) and Best Practices in Enhancing Boardroom Diversity from the Governance Professionals of Canada. These awards honour entities that demonstrate commitment to corporate governance and recognize efforts to increase diversity at the leadership level that lead to improvements in organizational outcomes. We are very proud of this incredible achievement. Not only does it reflect our values—Safety, Teamwork, Accountability and Innovation—but it is also a testament to our unique governance model and our strong leadership.
BEST OVERALL CORPORATE GOVERNANCE BEST PRACTICES TO ENHANCE BOARDROOM DIVERSITY
20
Vancouver International Airport
Our Business
OUR BUSINESS
Economic Impact YVR plays a key role in driving economic benefits across British Columbia. While a majority of direct economic impacts are realized in the Vancouver area, the total impacts benefit B.C. as a whole.
We help facilitate $16.5 billion in total economic output, $8.4 billion in total GDP and $1.4 billion in total government revenue across B.C. This includes the impact of YVR’s operations, as well as tourism and cargo. YVR’s operations generate over 24,000 jobs at the airport. These jobs represent a diverse team—from airlines and retail partners to transportation companies and operations personnel.
In addition, YVR also supports over 100,000 jobs across B.C. through our operations and the facilitation of tourism and cargo. The role YVR plays as a hub is becoming increasingly important for Vancouver and B.C. as we continue to benefit from an increasingly connected global economy.
EACH NEW FLIGHT AT YVR HAS A SUBSTANTIAL IMPACT, CREATING JOBS AND ECONOMIC BENEFITS ACROSS THE PROVINCE THROUGH FLIGHT OPERATIONS AND PASSENGER SPENDING. A year-round, daily flight to the U.S. brings
Adds
5,900
8.3M
$
A N N U A L V I S I TO R S TO B . C .
A year-round, daily flight to China brings
Creates
107
TO GDP
JOBS
Adds
13,600
25.9M
$
A N N U A L V I S I TO R S TO B . C .
Creates
TO GDP
366
JOBS
WE HELP FACILITATE
16.5B
8.4B
1.4B
$
$
$
B I L L I O N I N TOTA L ECONOMIC OUTPUT
BILLION IN TOTA L G D P
I N T OTA L G O V E R N M E N T REVENUE ACROSS B.C.
This includes the impact of YVR's operations, as well as tourism and cargo.
24,000
J O B S AT THE AIRPORT
100,000
JOBS ACROSS B.C.
2017 Annual & Sustainability Report Highlights
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OUR BUSINESS
Financial Overview Sustainability requires strong financial health, which is one of Vancouver Airport Authority’s fundamental responsibilities. Our sound financial planning is reflected in our consistently high credit rating, which is among the best in the world.
A A C R EDI T RAT IN G
SECOND HIGHEST AIRPORT RATING IN THE WORLD
VANCOUVER AIRPORT AUTHORITY EARNS REVENUE FROM THREE MAIN SOURCES: Aeronautical revenue: We collect landing and terminal fees to recover the operating and capital costs related to airline operations. This revenue amounted to $135.9 million in 2017. Non-aeronautical revenue: This includes revenue from concessions, such as duty free, car rental facility charges and advertising, as well as car parking, kiosks and terminal and land rents. Revenue from these sources amounted to $233.9 million in 2017. Airport Improvement Fee: Vancouver Airport Authority collects an Airport Improvement Fee (AIF), which can only be used to fund capital projects. Total revenue earned in 2017 was $159.3 million. YVR has the lowest AIF of all major Canadian airports. In addition, YVR is the only major Canadian airport to offer a discounted AIF of $5 for travel within the province and to the Yukon.
$135.9 million Aeronautical revenue
$159.3 million Airport Improvement Fee
$233.9 million Non-aeronautical revenue 24
Vancouver International Airport
Ten Years of Growth 150 +44% +38% +38%
140 +33%
130
+27%
+26%
+25%
%
120
110 +2%
+1%
+1%
100
- 6%
+5% +1%
-1%
-5%
-7%
90
+14%
+3%
+10%
- 13%
80 2007
2008
2009
2010
2011
2012
2013
2014
2015
20 1 6
2017
2 0 0 7 — 20 1 7 Revenue: $368.3 to $529.2 million
Revenue (millions)
Cargo (thousand metric tonnes)
Cargo: 226.2 to 313.4 thousand metric tonnes
Passengers (millions)
Aircraft Runway Take-offs and Landings (thousand movements)
Aircraft Runway Take-offs and Landings: 275 to 289 thousand movements
Passengers: 17.5 to 24.2 million
44% INCR E AS E IN R EVENU E
38
%
PASS E NGE R GR OW T H
38%
Larger aircraft are flying fuller—creating
CARGO GROWTH
5% IN CREASE IN AIRCRAFT RUN WAY MOVEMEN TS
A MORE EFFICIENT AIRPORT AND REDUCING OUR I M PACT O N T H E ENVIRONMENT
2017 Annual & Sustainability Report Highlights
25
OUR BUSINESS
Air Services U.S.
28
D E S T I N AT I O N S
+9.7%
PA S S E N G E R S
A S I A - PA C I F I C
24
D E S T I N AT I O N S
+15.5% PA S S E N G E R S
24.2 127 MILLION PA S S E N G E R S
over 2016
3
NEW AIRLINES
D E S T I N AT I O N S
in 2017
56
AIRLINES
17
NEW SERVICES
2 0 1 7 WORLD ROU T E S M A RKE T IN G AWA RD S
ROUTE OF THE WEEK
Overall Winner Winner, 20–50 million Passengers Category
Capital Airlines, Vancouver to Hangzhou via Quingdao
31,000+
Air Canada Vancouver to Melbourne
F L O AT P L A N E M O V E M E N T S
475,859
10
S O U T H & F L O AT P L A N E T E R M I N A L PA S S E N G E R S 26
Vancouver International Airport
EUROPE
11
D E S T I N AT I O N S
+2.5%
CANADA
53
PA S S E N G E R S
D E S T I N AT I O N S
+5.4%
PA S S E N G E R S E D M O NTO N
L AT I N A M E R I C A
11
C O MOX KELOW N A
D E S T I N AT I O N S
N AN AI MO
+27.7 % PA S S E N G E R S
A IR CANADA
Air Canada had another fantastic year growing its transpacific hub at YVR, with a range of new and existing services connecting passengers and products all over the world. New Services: Boston, Dallas, Denver, Frankfurt, London Gatwick, Melbourne, Nagoya, Orlando, Taipei, Yellowknife
9 W ES TJET
seat capacity increase at YVR
50
of YVR’s 2017 growth
2017 was also a good year for our long-standing partner WestJet, with new services further connecting YVR to the domestic market and Mexico sunshine and beaches. New Services: Nanaimo, Comox, Huatulco
3 N E W A I R L I NE S Hong Kong Airlines On June 30, YVR celebrated the arrival of new partner Hong Kong Airlines and its daily service between Vancouver and Hong Kong. Interjet Interjet arrived on October 26 offering non-stop service between Mexico City and Cancun. These new services operate four times weekly to each destination. Flair Airlines On December 15, Flair Airlines began operations at YVR with non-stop services to Kelowna and Edmonton, with continued service to Toronto. 2017 Annual & Sustainability Report Highlights
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OUR BUSINESS
Non-Aeronautical Business Almost half of YVR’s revenue comes from non-aeronautical sources. This includes sales of our award-winning BORDERXPRESS™ kiosks, parking revenue, tenant rent and more. We reinvest this revenue back into the airport, keeping costs low for our airline partners and passengers.
% 10.3 INCREASE IN NON-AERONAUTICAL REVENUE
PARKING
$3.66 Million REVENUE INCREASE OVER 2016
BORDERXPRESS TM We sold 347 of YVR’s BORDERXPRESS™ self-service kiosks in 2017 to locations in North America, the Caribbean and Europe. In addition, we expanded BORDERXPRESS™ to meet the requirements of Canada Border Service Agency’s new Primary Inspection Kiosk (PIK) program.
1,300+ 374 KIOSKS SOLD T O D AT E
39 28
Vancouver International Airport
AIRPORT & SEAPORT L O C AT I O N S WORLDWIDE
SOLD IN 2017
14
increase
NEW RESTAURANTS
DUTY FREE
In 2017, we welcomed Freshii—one of the fastest-growing health and wellness eateries—and Pajo’s Fish and Chips, a local, family-owned business that has operated in the heart of Steveston Wharf since 1985.
World Duty Free opened two new Collection shops, featuring designer brands for men and women, as well as a new walk-through store in the U.S. departures area.
11.3%
RECORD DUTY FREE SALES!
INCREASE OVER 2016
DESIGNER OUTLET CENTRE
SKYTEAM LOUNGE
McArthurGlen Designer Outlet Vancouver Airport is a joint venture between McArthurGlen—Europe’s leading owner, developer and manager of designer outlets—and Vancouver Airport Authority. The Outlet Centre continued to offer our passengers a great shopping experience in 2017, just minutes from the terminal on public transit.
SkyTeam opened its first lounge in the Americas at YVR. The new lounge provides SkyTeam member airline passengers with a panoramic view of the runway and mountains while offering a luxurious pre-flight experience with local flavours, work stations and showers.
10 Million SHOPPERS SINCE OPENING IN 2015
ONE OF CANADA'S TOP PERFORMING MALLS
SHOPS, SERVICES & RESTAURANTS
10% 13% INCREASE IN OVERALL SALES
INCREASE IN REVENUE
SKYTEAM MEMBER AIRLINES SERVING YVR:
Aeroméxico
Air France
China Airlines
China Eastern
China Southern
Delta Airlines
KLM Royal Dutch Airlines
Korean Air
Xiamen Airlines
Highest sales – per enplaned passenger in North America
11.3%
2016 sales per enplaned passenger:
YVR INCREASE IN SALES
YVR $24.64 JFK $22.15
2017 Annual & Sustainability Report Highlights
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OUR BUSINESS
Cargo YVR is a hub for cargo, a key economic driver that creates jobs and supports businesses across the province.
YVR is well-positioned to facilitate exchange between Asia and the North American marketplace. It is close to highways and a 25-minute drive to the U.S. border. There are five major border crossings between the Greater Vancouver Region and the U.S., while bilateral agreements between Canada and the U.S. provide easy
access to all major North American markets. YVR's Cargo Village occupies more than one million square feet of cargo buildings and warehouse space. Export distribution legislation means that companies can re‑export without duties or taxes and YVR’s competitive cost structure makes moving freight efficient.
CA R G O AI R L I NES SER V I NG YV R :
Cargo Jet
Cathay Pacific
DHL
FedEx
Korean Air
UPS
VAL U E O F E X P OR TS ($ ):
ELECTR ICAL MACHINERY EQU IPMENT
BOILERS
OPTICAL PHOTOGR APHY PRECISION EQU IPMENT SEAFOOD
601,931,706 435,118,583 425,984,909 287,603,686
PREC IOUS METALS, STONE AND PEARLS AIRCRAFT PARTS
FRUIT AND VEGETABLES
APPAREL AND C LOTHING
272,561,397 130,441,604 62,683,672 32,019,926
TOTA L VA LU E OF EXPORTS
$2,788,992,536 30
Vancouver International Airport
I N 2 0 1 7 , Y V R FA C I L I TAT E D THE EXPORT OF
$2.7 Billion IN AIR CARGO
This was thanks in part to strong demand from Asia for B.C. products including:
FR U IT
S EAFOOD
VEGETAB LES
GOOD S EXPORTED THROUGH YVR A RE SHI PPED TO: 34%
ASIA
25%
U.S.
22%
EUROP E
19%
OTHER
In 2017, cargo movement increased more than our passenger growth.
WE MOVED
313,437 METRIC TONNES
10.8
INCREASE OVER 2016
2017 Annual & Sustainability Report Highlights
31
OUR BUSINESS
Customer Care and Communications YVR GR EEN COATS
90%
For over 28 years, YVR’s Green Coat volunteers have assisted travellers and visitors. They are located throughout the terminal and are always happy to help answer questions and ensure everyone has a great experience.
80,078 28
YEARS of excellence service
HOURS of service in 2017
457
CUSTOMER SATI SFACTI O N R ATI NG
i
30,281 IN TERACTIONS TH R O UG H COMMUN ICAT I O NS C H A NNEL S
1,023,963 CUSTOMER ENQ UI R I ES A NSW ER ED AT IN FO COUNTER S
ACTIVE VOLUNTEERS
C OMMUNICATI O N S
+25% G ROW TH
As detailed in our Communications Policy, YVR is committed to providing open, honest and timely information to our many customers. This includes travellers, the general public, over 24,000 people who work at the airport, business partners, industry associations, local communities, government, indigenous peoples, charities and media.
MOST FOL LOWED A I R P O R T IN CAN ADA IN 2 0 1 7
+32% G ROW TH
S OC IAL MED I A
SECON D MOST FO L LOW ED AIRPORT IN CA NA DA I N 2 0 1 7
Social media allows us to engage with the community and communicate directly with our customers, partners and passengers 24/7.
+49% G ROW TH MOST FOL LOWED A I R P O R T IN CAN ADA IN 2 0 1 7
WEIB O Our Weibo channel experienced strong growth in 2017, more than tripling in followers. It was a big year for Weibo posts, but by far our biggest moment was when Jackie Chan shared our Rumble at YVR video—receiving almost a million views and two million impressions.
+150%
GROWTH ON W EI B O
MEDIA R EL ATI ON S
4,689
~900
ME D IA A R T IC L ES I N 2 017
MILLION MEDIA IMPR ESS IONS
32
Vancouver International Airport
OVERAL L TON E
31%
63%
6%
POSITIVE
N EUTRAL
NEGATI V E
2017 Annual & Sustainability Report Highlights
33
S POTL IGHT: PASSE N G E R BUSSI N G YVR is experiencing incredible growth and, like other leading airports around the world, we are incorporating bussing operations. In 2017, we started passenger bussing with two airline partners. To ensure we provided a seamless experience, we created a new bussing gate and provided several new high-end buses for passengers and crew.
EC O NO M ICAL $12 million per bussing gate, compared to $50 million for a terminal gate
EF F IC IENT Minimal walking for passengers
ENV IR O NM ENTALLY F R IEN D LY Uses electric buses, reducing emissions
34
Vancouver International Airport
Our Community
OUR COMMUNITY
Our people We are committed to serving our region and we do this through a dedicated and diverse team, who live and work in our communities—and who give back, every day, through a commitment to excellence.
Our success starts with a motivated team, which cares for every customer and takes pride in their work. In 2017, the core YVR team grew to 487 employees, 340 of whom are members of the Public Service Alliance of Canada.
2017 marked the first year of a new Collective Agreement, which will expire at the end of 2022. The agreement continues to maintain harmonious and mutually beneficial relationships between Vancouver Airport Authority, the Union and the employees and outlines the terms and conditions of employment.
H E ALT HY WOR K P L AC E AWAR D
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OUR COMMUNITY
Community Investment
1+ Million
$
D O N AT E D
MA J O R CONTRIBUTIONS:
YVR Art Foundation Vancouver Fireworks Society Canucks Autism Network BC Mobility Opportunities Society BC Wheelchair Basketball Canadian Mental Health Association Quest Food Exchange
50+
COMMUNITY O R G A N I Z AT I O N S
Vancouver Aquarium Marine Science Centre Pacific Salmon Foundation YVR for Kids Vancouver Adaptive Snow Sports Covenant House Canadian National Institute for the Blind.
$ $ $
3.5K
of in-kind donations
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Vancouver International Airport
18,427
coins donated by passengers at the airport
36,910
donated to organizations through one-time funding sources and lost and found money
YVR SOCK S
837 S O C K S S O L D 837 D O N AT E D In 2017 we came up with the innovative YVR Socks program, under which we donate a pair of warm socks to at-risk youth through our partner Covenant House for each purchase of our new YVR socks. Purchase your pair and help out at yvrsocks.ca.
QUEST FOOD EXCHAN GE
1, 077 H AMP E R S D O NAT ED — a record! We led the annual Sea Island-wide Holiday Hamper Drive for the seventh year, setting a new record of 1,077 donated hampers—almost 40 per cent more than 2016. Each hamper feeds a family and for every hamper donated YVR contributed a turkey to complete the holiday meal. A big thank you to our community and all those who contributed!
GREAT CAN ADIAN SHOREL IN E CL EAN U P
356 VO LUN T E E R S 215 KG O F WAS T E REM OV ED On September 16, 356 volunteers from the airport and the community joined us at Iona Beach Regional Park to take part in the Great Canadian Shoreline Cleanup. Thanks to the efforts of our volunteers, we removed and recycled an estimated 215 kg of waste.
O UR EMPLOY E E S POSI TI V E LY R EPR ES ENT YV R AT ALL TI ME S — AT WOR K AN D I N TH E COMMU N I TY. YVR donates $20 on behalf of every hour team members log volunteering in the community. In 2017, 82 Vancouver Airport Authority employees logged 546 hours resulting in YVR donating $10,920 to a range of charities. Additionally, through YVR’s charity matching program, we supported 59 charities in 2017, with employee contributions and YVR matching totalling $138,802.
E M P LOY E E M ATCHIN G CA M PA IGN
138.8K
$
D O N AT E D + M ATC H E D
59
C HARITI ES SU PPORTED
Y V R E M P LOY E E VOLU N T E E RIN G PR O G R A M
546
H O U R S LO G G E D
10,920
$
D O NATED
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OUR COMMUNITY
Community Engagement EXPLOR ER TO U R Our free, year-round guided Explorer Tour showcases YVR's award-winning art, accessible terminal features and architecture. In 2017, we hosted 100 tours with day camps, school groups, adult students, seniors, social support groups, leisure groups and more.
97.5
%
100 TOURS
S AT I S FA C T I O N R AT E YVR's Explorer Tour
2,339 PA R T I C I PA N T S
S UMMER F ESTI VAL SE RI E S Summer saw the introduction of YVR's new #getpacking social media contest, which promoted destinations from XiamenAir, AeromĂŠxico, Capital Airlines, Cathay Pacific, Air Canada and Air New Zealand. We brought this exciting contest to 17 events over 25 days, with total festival attendance of over 2,583,000 people.
2,583,000 PEOPLE REACHED
25
40
EVENT DAY S
Vancouver International Airport
YVR 2037 MASTE R PLAN — P HA S E 3 The YVR 2037 Master Plan is a 20-year roadmap that will help us meet future growth in a sustainable manner. It's the result of strong collaboration between YVR and stakeholders, involving several consultation phases that focused on a shared vision. In 2017, we completed the third consultation phase, where we asked for feedback on the plan's highlights. In December, we submitted the Master Plan to the Minister of Transport for review and approval. We look forward to sharing our Master Plan upon receiving approval and want to thank you, our stakeholders, for your participation in building the future airport. Learn more at yvr2037.ca
25,400 VIS ITOR S TO YVR 2037. CA
197 COMPLET E D S U R VE YS
5 S TAKEHOLDE R ME ET INGS
3 OPE N HOU S ES
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OUR COMMUNITY
Universal Access YVR is committed to providing a positive airport experience for everyone. We focus on minimizing obstacles for people with disabilities and anyone requiring extra help.
In 2017, we continued to train employees through a Disability Awareness Training program, in partnership with the Rick Hansen Foundation. Our popular tours for persons with spinal cord injuries and families living with autism continued throughout the year. And we continued to make travel easier and more welcoming for everyone. We trialled a courtesy shuttle for International Arrivals, started a new customer care curbside role to assist customers, expanded our visual pagers throughout the airport and continued to work closely with a number of accessibility partners to improve the terminal.
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Vancouver International Airport
We completed a number of terminal improvements that will help us ensure we put social considerations into our Emergency Response program. We continued to deploy stair-descending equipment in areas that rely on elevators for vertical access, and have now incorporated this as standard equipment for all new builds at YVR. We also completed upgrades to the communications capabilities in our Areas of Refuge, from the basic alarm notification system to two-way voice communications.
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OUR COMMUNITY
Health and Safety At YVR, safety is our top priority. We conduct a range of activities to ensure we meet our safety goals every year and in 2017 we continued to focus on improving initiatives—through training, education and industry involvement.
YVR’s integrated Safety, Security and Environment Policy provides the framework for our Health and Safety Management System. This system is verified by the three-year Certificate of Recognition program and is based on the Occupational Health & Safety Advisory Services 18001 standard. In 2017, we completed a number of small to medium-scale exercises to test and discuss our expected emergency responses. We also completed a number of terminal improvements that will help us ensure we put social considerations into our Emergency Response program.
E MER GENCY E X E RCI SE
600
PA R T I C I PA N T S
24
AGENCIES
94
%
SC O R E
WO R K S AFE BC OCCUPATI ONA L HEA LTH A ND S AF E TY M A NAGEM ENT SYSTEM A U DIT 44
Vancouver International Airport
YVR constantly improves its Emergency Management Plan and tests its three principles—plan, prepare, practice. In 2017, we hosted our large-scale, biannual emergency exercise on Sea Island. The exercise was a valuable training opportunity and provided YVR and its partners with broad insights, including the need to establish clear communications channels, the importance of prioritizing information and effective first response.
2
INCIDENTS
96
%
SCORE
WORKSAF E BC IN JU RY MAN AGEMEN T A U D I T
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S POTL IGHT: LE SS AI RPORT STRE S S IN IT IAT IV E We treated our passengers to the Less Airport Stress Initiative (LASI), a pilot program with St. John Ambulance that includes YVR Ambassador Dogs throughout the terminal. The program has been a big success. You can identify our dogs easily with their YVR branded leashes and St. John Ambulance bandanas. Spot them hanging out with a dog handler and a YVR Green Coat volunteer.
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Vancouver International Airport
Our Environment
OUR ENVIRONMENT
Environment Overview YVR’s 2015-2019 Environmental Management Plan provides the framework for our environmental initiatives.
Based on 2012 baselines, the plan’s four strategic priorities present ambitious goals and 2020 targets. These strategic priorities align with YVR’s Safety, Security and Environment Policy: they are measurable, transparent and focus on improving our sustainability efforts. They also direct a wide range of initiatives and activities that drive our environmental work throughout the year.
STRATEGI C PRI ORI TI ES Reduce Greenhouse Gas Emissions Reduce Waste Reduce Potable Water Consumption Improve Ecosystem Health
20 2 0 TA R GE T S : R E D U C E VA N C O U V E R A I R P O R T
R E D U C E S E A I S L A N D P OTA B L E
AUTHORITY EMISSIONS BY
W AT E R C O N S U M P T I O N B Y
33
30
REDUCE SEA ISLAND
Z E R O S T O R M W AT E R
EMISSIONS BY
SAMPLES WITH
33 50
100
M G / L O F G LY C O L
DIVERSION OF YVR WASTE
BECOME SALMON-SAFE
FROM LANDFILL
CERTIFIED
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OUR ENVIRONMENT
Reduce Greenhouse Gas Emissions When calculating our 2020 greenhouse gas (GHG) emissions target and our annual results, we measure, monitor and review emissions under two categories: direct emissions from YVR controlled activities and the indirect emissions from the purchase of electricity for our operations. In 2017, our GHG emissions from these two categories decreased three per cent from the 2012 baseline level.
REDUCING EMI SSI ON LE V E LS 10,000 CO 2 e
9,613 CO 2 e
9,335 CO 2 e
5,000 CO 2 e
TAR G ET ( 33% R EDUCT ION )
6,441 CO 2 e
0 2017
2 012
$17+Million
In 2017, we successfully renewed our Level 2 accreditation through Airports Council International (ACI) and its Airport Carbon Accreditation program.
I N C U M U L AT I V E S A V I N G S in electric and gas costs since launching our energy conservation efforts in 1999
$90,000 S AV E D A N N U A LLY
8,790 GJ OF N AT U R A L GAS saved annually due to solar hot water heating in the Domestic and International Terminal buildings. 50
Vancouver International Airport
2020
94%
OF YVR’S AIRSIDE OPERATION S B UI L D I NG ENER GY CAME FROM REN EWABL E SOURC ES I N 2 0 1 7
In 2017, we reduced emissions by promoting alternative forms of transportation, upgrading our fleet and infrastructure, reducing fossil fuels and raising awareness of clean air practices.
2.9M
22 %
of YVR-bound travellers used public transport, among North America’s highest ridership
PA S S E N G E R S used the Canada Line to travel to and from YVR in 2017
8 NEW ELECTRIC BUSES P U R C H A SE D IN 2016 AND 2 0 1 7 FO R YV R ’ S R E MOT E S TA N D O P E R AT IONS
87,688 BIK E TRIPS ON SEA ISL AN D IN 2 0 1 7
4,978 EL ECTRICAL VEHICL E CHARGES AT YVR IN 2 0 1 7
77,777
4
%
IN CREA SE
171
%
IN CREA SE
* Thanks to biodiesel and electrification
L ITRES OF FL EET VEHICL E FUEL SAVED SIN CE 2 0 1 2 *
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OUR ENVIRONMENT
Reduce Waste In 2017, we recycled and composted 2.3 of 4.5 million kilograms of domestic and international terminal building waste, resulting in a 51 per cent diversion rate—one per cent over the 2020 target, for the second year in a row. We did this by working with our partners, promoting our waste reduction initiatives and constantly checking our progress. DIVER TING Y V R WASTE FRO M LAND F ILL
2020 TAR G ET 50% DIVER S ION
37% Diversion
2012 2016
51% Diversion
2017
51% Diversion
RE D U CIN G ORGA N IC WA ST E
817,057 kg DIVERTED FROM L AN DFIL L — A RECORD
2.3M KG OF WASTE DIVERTED
233,871 chopsticks 7 0 8 KG OF WASTE
59,500 latex gloves 3 4 6 KG OF WASTE
DIVERSION R AT E
% 51
Two years in a row
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Vancouver International Airport
100,000 kg OF FOOD MOISTURE DIVERT ED THROUGH OUR IN TERN ATIO NA L FOOD COURT COMPOSTER
MATER IA L S RE CYCLE D I N 2017
79,937 kg of kitchen grease
57,705 kg of broom cores
1,889 kg of light bulbs
23,326 kg of scrap metal
346 kg of latex gloves
7,401 kg 43,620 kg of landscaped materials
of e-waste
987 kg of batteries
C ONS TR UCTI ON MATE RI ALS In 2017, we diverted 41.8 million kilograms of construction waste. This includes a range of materials such as wood, drywall, metals, concrete and 41 million kg of asphalt. This equalled a 99.3 per cent recycling rate, exceeding our five-year average rate by two per cent and beating our previous record of 99.2 per cent in 2012.
% 99+
CO NS T R U CTI ON M AT ER I AL S RE CYC LE D
41.8M KG O F CO NSTRUCT ION WAS T E DI V E RT E D the weight equivalent of over 100 Boeing 747 aircraft 2017 Annual & Sustainability Report Highlights
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OUR ENVIRONMENT
Improve Ecosystem Health We set clear targets for reducing impacts to water quality, including a 2020 target that strives for zero water samples with glycol concentration above the Canadian Glycol Guideline level of 100mg/L. In 2017, we tested 437 water samples from airport stormwater runoff for glycol. Six of these samples had glycol at concentration levels above the guideline. While YVR did not achieve our target, it was a challenging year for snow operations—resulting in our glycol overage. We will continue to strive for this target in 2018 and future years.
2020 TAR GE T Z E R O S T O R M W AT E R SAMPLES WITH
100 M G / L O F G LY C O L
54
Vancouver International Airport
YVR is committed to protecting the ecosystem and reducing our impact on the environment. In 2017, we maintained our Salmon-Safe certification—a 2020 Environmental Management Plan target, four years ahead of schedule. We were the first airport to achieve this certification in 2016.
1
ST
AIRPORT IN THE WORLD
2 0 2 0 TA R G E T
TO R E C E I V E S A L M O N - S A F E
BECOME SALMON-SAFE
C E R T I F I C AT I O N
CERTIFIED
Reduce Potable Water Consumption YVR has an ambitious goal to reduce potable water consumption 30% from 2012 levels by 2020. To reach this goal, we work closely with our partners and we have a range of initiatives that ensure we stay on track.
While we were disappointed with the result, we are on the right track to meet our future goals. Under our Environmental Management Plan, we started a range of initiatives that significantly reduced our potable water consumption from 2012 to 2017. Thanks to current and future initiatives, we forecast water reductions of approximately 25 per cent by 2020—slightly under our target.
In 2017, potable water consumption across Sea Island was 1,222,265 m3—one per cent above our 2012 baseline of 1,206,721 m3. Several factors contributed to this increase including two water breaks at our facilities, but overall the increase was largely due to YVR’s exceptional growth.
R EDUCING SE A I SLAN D POTABLE WAT E R CON SU M P T ION 1,500,000m 3 TAR G ET
1,000,000m
3
500,000m 3 0 2012
2017
WATER US E TRE N DS
1,206,721
1,199,687
1,184,017
2020
1,143,278
1,130,906
1,200,000
While we grew by almost two million new passengers in 2017, our potable water consumption per passenger stayed 1,000,000 the same—51 litres. This is a significant milestone for YVR as it demonstrates how 800,000 our efforts have created a more efficient and environmentally friendly airport.
69
67
61
1,222,265
51 56
51
80 70 60 50 40
600,000
30
Annual Water Usage (m3)
400,000 20
per PAX (L) 200,000
10
0
0 2012
2013
2014
2015
2016
2017
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BEFORE
S POTL IGHT: N E W AP RON LI G H TI NG In 2017, YVR completed the largest installation of an Apron LED lighting system in Canada. The new system features a patented glare control technology and provides a brighter, safer work environment for pilots, air traffic controllers and ground crews.
715,000 k Wh H O UR S S AV E D A N N U A L LY EQ U IVA LEN T OF P OW E R I N G 7 2 HOU S ES
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Vancouver International Airport
AFTER
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Vancouver International Airport
2017 by the Numbers ECONOMIC
24,000+ jobs at YVR
ENVIRONMENT
24.2 million passengers (+8.4%) • +27.7%, Latin America • +15.5%, Asia-Pacific • +9.7%, Transborder (U.S.) • +5.4%, Domestic
Across B.C., YVR helps support: • 100,000 jobs • $16.5 billion in total economic output • $8.4 billion in total GDP • $1.4 billion in total government revenue
28 Sea Island businesses involved in Project Green YVR
475,859 South and Floatplane Terminal passengers (+10%)
313,437 metric tonnes of cargo (+10.8%)
2.9 million passengers used the Canada Line
330,839 aircraft movements 289,371 runway movements 32,518 float plane movements 8,950 helicopter movements 127 destinations worldwide 3 new airlines 17 new air services $529.2 million in total revenue (up $39.5 million) • $135.9 million—Aeronautical Revenue • $233.9 million—Non-Aeronautical Revenue (+10.3%) • $159.3 million—Airport Improvement Fee $5 Interprovincial Airport Improvement Fee—the only one of its kind AA Credit Rating 13.1% revenue increase for commercial services 10% sales increase for commercial services 11.3% increase in duty free sales
$2.7 billion in cargo exports 90% Customer Satisfaction Rating 28 years of Green Coats •4 57 active volunteers, 80,078 hours of service 568 nominations for the YVR Stars program 97% Customer Satisfaction Rating—South Terminal 374 BORDERXPRESS™ kiosks sold
87,688 bike trips on Sea Island $17 million in cumulative energy saved since 1999 $90,000 in savings from solar hot water 51% of YVR terminal waste diverted from landfill
817,057 of organic waste diverted from landfill
487 Vancouver Airport Authority employees
233,871 recycled chopsticks
10.5 year average length of service 44% women on the Executive Team $1+ million in community contributions to 50+ organizations
59,500 recycled latex gloves 99% of construction materials recycled 2 years in a row of Salmon-Safe certification
17 community events over 25 days
1,517,228 birds and animals moved away from aircraft
1,077 holiday hampers donated to Quest Food Exchange
174 translocated raptors
$3.66 million – increase in parking revenue
77% favourable impression in YVR’s Community Survey
9.5% increase in car rentals
~900 million people reached through media relations • 94% positive or neutral tone
30,281 interactions through communication channels (+7%) • 740 through Twitter • 4,594 through email • 24,170 phone calls
4,978 EV charges (+171%)
SOCIAL
97% office and storage space leased
1,023,963 customer enquiries answered (+25.8%)
3% reduction in emissions over 2012 levels
2% decrease in waste per passenger
97.5% satisfaction rate in YVR’s Explorer Tour
1.2 million outbound taxi trips (12.1% increase)
1,367,374 km of vehicle trips avoided through Green Commuter
49% growth in Instagram (most followed airport in Canada)
715,000 kWh hours saved – new Apron Lighting
GOVERNANCE 14 directors • 9 directors from nominating entities • 4 directors from the community at large •1 director from Vancouver Airport Authority
25% growth in Twitter (most followed airport in Canada)
38% women on the Board
32% growth in Facebook
3 year appointments, with 9 year term limits
150% growth in Weibo 11.6 million website views 600 participants – emergency exercise
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THANK YOU YVR would like to thank our airline partners for another amazing year. Our mission is to connect B.C. proudly to the world and we couldn’t do this without your continued support.
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Vancouver International Airport
Looking for more information? Visit YVR.CA/2017 to read the full 2017 Annual & Sustainability Report.
Environmental impact estimates were made using the Environmental Paper Network Calculator. For more information visit http://calculator.environmentalpaper.org
YVR’s commitment to minimizing our impact on the environment expands to this report. The paper used in this report is made from post-consumer recycled material, is processed chlorine free and meets the Forest Stewardship Council® (FSC®) standards. The greenhouse emissions from the paper lifecycle, transport and printing have been offset through investments in energy efficiency and non-fossil fuel energy technology.