WARRANTY PROCEDURES 1
Warranty Information Important Points to Mouser Cabinetry Warranties (Centra page 2-9 or Premier 2-10) ▪ Original Homeowner ▪ Option to repair or replace ▪ Does not apply to commercial applications ▪ No Warranty on the following items ▪ Wood Tops with sinks ▪ Appliance Panels with a water source ▪ Manufacturer’s Warranty on mechanical or electrical items ▪ Wood Hoods – special warranty considerations ▪ Color match considerations, wood aging, UV light 2
Warranty Information Expiration Dates on Sales Aids ▪ Keep your samples current by replacing those with dates expired ▪ Expiration Date on Sales Aid ▪ Cherry S-1 & S-4 samples are good for 1-1/2 years ▪ All others are good for 2 years ▪ S-8 Sample Blocks are good for 1-1/2 years ▪ Preview/Match Sample doors are good for 180 days ▪ Expired samples can be used as a Special Finish ▪ This is Not Recommended ▪ You will have to return the sample ▪ Match Sample charges will apply ▪ Match Sample door will have to be produced 3
Overlay Series Order Form
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Mark warranty replacement box Note original work order number Specify original item Add extra notes in the form body Be as specific as possible
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Match Sample Ticket
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Return Authorization
• R.A. is required to return any product • Save the original packaging • 3 attempts or 60-days to pick up the product • Returns reviewed for repair or replacement • Turn around time is approximately 2 weeks for items we produce 6
Reject Return Form • Reject product at point of delivery if damaged (return with Driver) which ensures the fastest turn-around time • Inspect product at the time of or shortly after delivery – 10 days from day of delivery • Turn around time is approximately 2 weeks for items we produce
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Use and Care Kit Information • Premier and Centra Use and Care Kits include: ▪ Felt marker, putty stick, and literature packet ▪ Literature packet includes • Copy of warranty • Hardware warranty • Hinge and slide adjustment
• When installation is completed, review use and care with client. Treat as furniture!
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