PROTOTYPING METHODS AND CONCEPT PROTOTYPING FOR A SERVICE FOR PEOPLE DIAGNOSED WITH M.S.
BRAIN STORM OF EMOTION
At the beginning of MS project, we did a emotional brain storm in group. Then narrow it down to eight basic emotion.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
BRAIN STORM OF EMOTION
EIGHT BASIC EMOTIONS
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY
Tieing my shoulder and arms to experience and understand the feeling of disability. I tried to change a easier way to open a door or pull a chair, like using elbow, which need less strength.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY
I can use the vending machine, complete the pushing action, but it is hard to hold a bottle or twist it.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY INTERVEW
Interview is a derict way to know the experience of MSers’ experience, in order to better understand and look for design opportunities.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY INTERVEW 2006
2007
TODAY
2008
Relapses and stiff back 1 days Visits Websites gets concious
2 months Follows a controlled diet organic food
Could not go to work
First Signs Numbness in left leg
2 days
8 months Meets the MS Specilist Neurologist
1 days
Visit GP
Colleague visits
2 weeks MRI Positive report
1 days
Continues a normal work schedule and goes online sometimes and helps others.
On Medication
2 weeks Relapse after meeting neurologist
Jane Petty Female 32 years old
GP recommends MRI UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY INTERVEW 2007
2010 GP
TODAY
2012 Clinically Diagnosed
6-7 months Diagnosis MRI Scan Leg’s numbness
Clinically Diagnosed
Part-time job
Girlfriend: Didn’t believe Doesn’t understand the condition
Friend: Don’t really talk about it
Friend with MS: Meet up every Wednesday
UNIT 1.3 PROTOTYPING
David Bayliss Male 32 years old Family/Parents: Do not want to know And also misunderstanding
BY CELINE CHE
ETHNOGRAPHY INTERVEW
Interview of MS Society, which is the UK’s leading MS charity. Aim to know the way they work.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY INTERVEW Melissa Wyatt
Librarian MS Society April 2009 - Present (3 years 11 months)
Enquiries for health professionals, staff, members and those affected by MS Leading and implementing an information system review Promoting the library as part of the overall service for the MS Society
Emotional support Information Line - info about what is MS and how deal with it but advice is not allowed Helpline - reducing down feeling for MSers, their family and friends Library - thousands of books and videos about MS Co-operation with other organisations Employments Support - career advice and support MS magzine publication - free post to each member in MS Society Nursing care support Healthcare, social care and residential care Event MS Live - hold once a year in different city Developing in MS Society Website - community blog for communicating between MSers
Magzine - publish every two months, making sure information is fresh and new technology UNIT 1.3 PROTOTYPING
Helpline - do not record MSers’ details Website - update once per 1-2 years
The hardest things is awareness of service what support MSers can get
BY CELINE CHE
ETHNOGRAPHY INTERVEW James, 30 yr Admistrator, Brithish
4 months
First Signs Could not feel leg Ignorance
Living with his girlfriend Amy, No child
2 weeks
Symptoms continue Worried Anxious
Back to normal Relief
Could not feel leg Afraid
2 weeks
Fatigue Frustraed Partner Anticipated
Research about MS
Hope
2 weeks Partner Worried
1 weeks
James Ignorance
Friends
Symptoms stronger Anticipated and more fatigue
Symptoms pop-in again 8 weeks
2 weeks
5 weeks Partner Hope Sad
Ask Dr. Brown for help
UNIT 1.3 PROTOTYPING
4 months
Partner Suspicious
Dr. Willington MRI Scan
Hospital 2 weeks
Nurse Nancy MS specialist
Neurologist Dr. Willington
Fear
Clinically Diagnosed BY CELINE CHE
POSITIVE ETHNOGRAPHY QUOTES
We post one positive quote on Shift MS website everyday, trying to create a positive atmosphere.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY BADGES
GIVE ME A HAND
UNIT 1.3 PROTOTYPING
Put ‘ I can speak...”, which is the language in each flag, in each badges.
BY CELINE CHE
ETHNOGRAPHY BADGES
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY BADGES
ROUTE LEICESTER TRANSPORT WALKING
PICCADILLY
TEST PLACES: -Bus & Tube -Waterloo Station -Piccadilly Circus -St. Paul -Trafalgar Square -China Town
EMBANKMENT
TRAFALGAR
WATERLOO
LCC
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY BADGES
ROUTE TEST PLACES: -Bus & Tube -Waterloo Station -Piccadilly Circus -St. Paul -Trafalgar Square -China Town
UNIT 1.3 PROTOTYPING
BY CELINE CHE
ETHNOGRAPHY ROLE PLAY Role play is a tool of prototyping. A possible evolution of it consists in the performance of the same scene, in order to understand how user thinks and experent in the situation
Emma, MSer 25yrs, Only child Freelance workshop teacher, Weekend go to parks Iphone user
UNIT 1.3 PROTOTYPING
John Emma’s boyfriend 30yrs Architect Have a own-studio Work on Mon-Fri Always surf the internet
Mr Smith, Father 66yrs Read newspaper everyday
Mrs Smith, Mother 65yrs Housewife Love cooking
BY CELINE CHE
ETHNOGRAPHY ROLE PLAY
Mother’s emotion experience SHOCK --- CANNOT UNDERSTAND --- OVER WORRIED --- OVER PROTECTION --- COME DOWN --- WANT TO DO STH HELPFUL --- READ SOME REFERENCE ABOUT MS
UNIT 1.3 PROTOTYPING
BY CELINE CHE
NUTRITION ETHNOGRAPHY SUPPORT
HEALTHY EATING FOR MSERS Eating nutritionally balanced meals help the body work to its full prtential, which is particularly important for people living with long-term, unpredicatble conditions - MS.
UNIT 1.3 PROTOTYPING
BY CELINE CHE
THANK YOU METHODS AND CONCEPT PROTOTYPING FOR A SERVICE FOR PEOPLE DIAGNOSED WITH M.S.