Bibliography - Books and Publications

- Design Thinking : New Product Development Essentials from the PDMA, Michael G. Luchs, Scott

Swan, Abbie Griffin, Michael I. Luchs, and Scott Swan, https://ebookcentral.proquest.com/lib/kutu/detail.action?docID=4041673&pq-origsite=primo

- Service Design and Delivery : How Design Thinking Can Innovate Business and Add Value to Society,

Toshiaki Kurokawa and Milan Frankl, https://ebookcentral.proquest.com/lib/kutu/detail.action?pqorigsite=primo&docID=2119782

- Design Thinking Research: Looking Further: Design Thinking Beyond Solution-Fixation, Authors:

Christoph Meinel, Larry Leifer; Publication Information: Cham, Switzerland : Springer. 201, http://web.b.ebscohost.com.ezproxy.utu.fi/ehost/detail/detail?vid=0&sid=cab856c5-a10c-4054a8a87aad1d8a5c5c%40sessionmgr103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=nlebk&AN=190 5760

- Creating Desired Futures, How Design Thinking Innovates Business, Accessible, Edited by: Michael

Shamiyeh, Birkhäuser 2010, https://doi-org.ezproxy.utu.fi/10.1515/9783034611398

- Forbes (2019). “10 Smart Ways To Collect And Utilize Customer Feedback.” Available at https://www.forbes.com/sites/theyec/2019/06/13/10-smart-ways-to-collect-and-utilize-customerfeedback/ (retrieved on 28.6.2021)

- Mitchell, Ian (2015). Schematic of the Scrum Framework process. Licensed under the Creative

Commons Attribution-Share Alike 4.0 International license. Available at https://commons.wikimedia.org/wiki/File:Scrum_Framework.png (retrieved on 29.6.2021)

- Scrum Guides (2020). The 2020 Scrum Guide. Available at https://scrumguides.org/scrumguide.html (retrieved on 29.6.2021)

- Usability.gov (2021). “System Usability Scale (SUS)”. Available at https://www.usability.gov/how-toand-tools/methods/system-usability-scale.html (retrieved on 28.6.2021)

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The “GUIDE Human Centred Design for entrepreneurship” has been developed under Erasmus+ KA2 Strategic Partnership for Higher Education Project “CDTMOOC” (Project no. 2019-1-FI01KA203-060718) and it is licensed under Creative Commons.

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