Celebrating 25 Years | Constructing the Future by Cerner Charitable Foundation

CONSTRUCTING THE FUTURE

BUILDING UPON TWENTY FIVE YEARS

FIRST HAND FOUNDATION

CONSTRUCTING THE FUTURE

It started with one child...

Neal Patterson, Cerner co-founder, often repeated the story of three bricklayers to Cerner associates as a metaphor for their important work. A man comes across three bricklayers, asking each what they are doing as they pick up one brick and put it in place. The first one says, “I’m putting one brick on top of the other.” The second one says, “I’m building the west wall of a church.” And, the third one says, “I’m constructing a cathedral. It will stand for centuries and inspire people to do great deeds.”

Summing up the story, Neal would tell associates to “be aware of the cathedral we are constructing. Don’t get lost on the chore of simply placing one brick on top of the other without seeing the broader picture.”

First Hand, alongside Cerner, is transforming health care, making it easier, more efficient and seamless for all to access.

FIRSTHAND.ORG

LETTER FROM THE EXECUTIVE DIRECTOR

DRAFTING THE BLUEPRINT: FOUNDING FIRST HAND

CONTENTS 15

LAYING THE FOUNDATION: OUR INITIAL PROGRAMS

FRAMING THE EXTERIOR: ANNUAL GOLF TOURNAMENT

31 INSTALLING THE ROOF: CERNER VOLUNTEERS

HANGING THE DRYWALL: CREATION OF HEALTH PROGRAMMING

ADDING THE INSULATION: MAJOR FUNDRAISING EVENTS

ATTACHING THE SPIRE: EXPANDING OUR DEFINITION OF HEALTH

67 TIMELINE

77 PLANTING THE GARDEN: STANDING ON THE SHOULDERS OF GIANTS

CONSTRUCTING THE FUTURE

RUNNING THE WIRING: GLOBAL GIVING PROGRAMS

FIRST HAND FOUNDATION

FRO M THE E X E C U T I V E D I R ECTOR

Dear Foundation Supporters and Friends, Before expanding to Cerner Charitable Foundation in 2020, First Hand was established 25 years ago as Cerner’s corporate philanthropy. Whether you became a friend to the foundation years ago or are just now learning about us, we are grateful to have your support. Our founders, Jeanne Lillig-Patterson, Neal Patterson and Cliff Illig inspired those around them to do great deeds. That inspiration came to life very clearly in First Hand. Even as the foundation’s vision expands, we continue to live out their legacy. Just as Neal’s story alludes, we must remain focused on this vision — the cathedral that we are all constructing in our communities.

As the foundation continues to grow and evolve alongside Cerner, we are privileged to have your dedication and generous support.

With sincere thanks,

Shanna Adamic Executive Director, Cerner Charitable Foundation

The foundation’s vision of a world where children and families achieve their full health potential has not changed much since our founding. If anything, it has become more relevant and important as our world faces the effects of a pandemic, systemic inequities and the rising costs of health care.

FIRST HAND FOUNDATION

Children in the Philippines, India, the United Kingdom, United States, Canada, Australia, and other parts of the world deserve quality health care. They deserve to have routine wellness checkups to identify hearing, vision or dental issues before these become major health problems. Their families deserve the peace of mind that comes with knowing their children are healthy and can look forward to the future. That is what First Hand will continue to fund and give to communities around the world.

CONSTRUCTING THE FUTURE

Throughout this book, you will read about and see pictures of the special people, companies and organizations who have enabled the foundation to work toward its mission and vision. You can also see how the generosity of First Hand donors allowed us to expand while the changing landscape of health care shaped our programs and offerings.

D R A FTIN G THE BLU EP R I NT

It’s just all about knowing what’s the right thing to do. Jeanne Lillig-Patterson

FIRST HAND FOUNDATION

CONSTRUCTING THE FUTURE

FOUNDING FIRST HAND

Beginning in the company’s earliest days, First Hand’s founders knew they wanted to instill a sense of giving and a culture of philanthropy within Cerner. In 1995, after several profitable years, Neal Patterson, Cliff Illig and Jeanne Lillig-Patterson established First Hand as Cerner’s corporate foundation.

“At a leadership level, we were spending a lot of time on culture and traditions. Cerner was spinning fast, adding new products, countries and markets, and we needed something to pull it all back together — we focused on culture. First Hand became one of the strongest possible statements of WHO Cerner is, so we used First Hand as a cornerstone of our culture going forward.” Cliff Illig Cerner and First Hand co-founder

“We defined the mission and said it’s going to be one child at a time; it’s going to be entrepreneurial; and it will take a big commitment from Cerner.” Jeanne Lillig-Patterson First Hand co-founder

They wanted Cerner associates to feel a part of the foundation and to truly see the difference their dollars made. With a narrow focus of helping “one child at a time,” First Hand earned its moniker by being “the first hand of help” for many families. Neal always noted that First Hand says “yes” when others say “no.”

“We knew we wanted to be in health care because that was the industry we were born into. And we wanted to help kids because they are our future.”

of Cerner’s culture for the last 25 years. Our associates and business partners remain committed to making a difference for children through health care. The foundation will continue to evolve with Cerner as the company itself enters a new era of intelligent health care. Together, we’re tackling the industry’s toughest challenges.” Marc Naughton, Cerner Executive Vice President and Chief Financial Officer and Foundation Board Member

Cliff Illig

“First Hand has been an integral part

FIRST HAND FOUNDATION

“In defining the purpose of the foundation, we asked the question, ‘Who are we?’ Well, we’re in health care; we’re focused on improving the health of populations; and we see a gap in children’s health. That was a need we could fill. Kids and health care were the drivers.”

CONSTRUCTING THE FUTURE

Jeanne Lillig-Patterson

Jeanne, Neal and Cliff “I am exceedingly proud of the legacy my parents created through their work with First Hand Foundation. They used their experiences and talents to address intractable health care problems for children, families, and communities. It is an honor to carry on these important efforts through my family’s continued involvement with the foundation.” Cortney Patterson Barton, Foundation Advisory Board Member and Neal and Jeanne’s daughter

Jeanne LilligPatterson Jeanne set the tone for the foundation. She led by example, teaching others why it was their responsibility to give back. Many of the foundation’s core beliefs stemmed from her commitment to children and giving them the best opportunities in life. Neal described Jeanne as the “Soul of Cerner.” She fought tirelessly for children and families who could not access the health and care they deserved. “Jeanne was much more than a brilliant visionary — she was our mentor and friend. She was also passionate, driven, strategic, and bold. She advocated for those who needed it most and changed the world for the better.” Melissa Frerking, friend to Jeanne and former First Hand Executive Director

“Since our first days, Cerner has sought to articulate a compelling future state for global health care. Neal Patterson spoke of that vision as both a destination and a purpose. First Hand’s work to help children with essential health care needs embodies those first principles. Their 25-year impact is a shining testament to entrepreneurial philanthropy and our belief that health care is too important to stay the same. ” Don Trigg, Cerner President

Neal encouraged the foundation to be bold and to embrace the complex. He especially loved being able to use Cerner technology to help more people through First Hand. He provided incredible foresight — predicting how health care would evolve — and always had a drive for transforming the industry. It’s only natural that the foundation is an extension of this passion.

Neal Patterson

Cliff Illig Cliff’s commitment to the community — giving back to communities around the globe — drove the foundation’s partnerships. He introduced a new philanthropic model through First Hand that connected Cerner associates, business partners and technology to better the lives of children worldwide. Cliff constantly encouraged associates to think bigger while keeping a worldclass experience front of mind. “I had the privilege of working closely with Cliff throughout my career and through various community engagements. He cares deeply about the community and gives back whenever and wherever he can. He also understands the value of an incredible experience for all, especially those who may not have the opportunity to be ‘wowed’ often. You see that in Cerner, First Hand and even Sporting Kansas City.” Tricia Geris, Cerner Senior Director, Global Community & Philanthropy, Events & Services

CONSTRUCTING THE FUTURE

Lisa Shafer (third from left) with Mykah, Jurni and Marlei

“For more than 40 years, Cerner associates have been passionate about building technology to improve health care around the world, while supporting the communities where we live and work. Their work improving lives and supporting families at the global and local levels has been the driving force of Cerner’s success.”

Brent Shafer, Cerner Chairman and CEO

Nathan’s Story As one of First Hand’s earliest case grant recipients, Nathan is making sure his gift lasts a lifetime. He was born with fused fingers on each of his hands which made daily activities a struggle. In 1998, First Hand provided funding for him to receive reconstructive surgery, and he now has two fully-functioning hands. As a boy, this allowed Nathan to play sports, write, paint, play guitar, and ride his bike just like all his friends. As an adult, this enabled him to pursue his dream of becoming a missionary and a nurse, while giving back by volunteering with First Hand and other non-profits.

FIRST HAND FOUNDATION

Brent Shafer

L AY I N G TH E F OU NDAT I ON

What we did find was that so many things that were really necessary weren’t being covered by insurance. Jeanne Lillig-Patterson

FIRST HAND FOUNDATION

Through Cerner’s efforts, First Hand could see that children were falling through the gaps of health care and needed support. The foundation’s initial programs provided immediate help to these children.

CONSTRUCTING THE FUTURE

OUR INITIAL PROGRAMS

Case Grants — the program that started it all The need

How First Hand addressed the need

When necessary medicines, therapies, equipment, surgeries, and more are not covered by insurance they become too costly for families to cover on their own. Finding the best treatment possible could also mean costly travel and lodging.

First Hand created an application-based case grant program with specific funding guidelines and criteria. Families, guardians or social workers can submit an application on behalf of a child requesting funding to cover future medical and treatment-related expenses. The program is available for children receiving care in the United States or through identified trusted global providers.

“[Case grant funding] just lets you focus on your kid. It lets you focus on their recovery instead of worrying.” Tracy, mother of a case grant recipient

hildren • 329 c 0/month $ 106,00 d • committe • $ 1.2M

Children receiving grants Funding monthly average

•1

,1 $ 21 71 c 2.6 8,40 hildr M 0/ en co mo mm nth itte d

•

FIRST HAND FOUNDATION

•

•1

21 $ 22 ch 27 ,90 ildre 5, 0/m n 00 0 onth co mm itte

Total dollars committed

•

CONSTRUCTING THE FUTURE

PROGRAM GROWTH

Since inception • 1 child • $126/month • $1,518 committed

14,653 children received grants 33,610,107 committed

• 1,091 children • $192,800/month • $2.3M committed

“They only came with the clothes that they had on — she had on an oversized adult t-shirt, a diaper and some slippers. He just had on a sleeper. The bags provided items to call their own until we could go to the store the next day to get all they needed.” Kristin, foster parent who received a call in the afternoon from an agency placing a 2-year-old girl and a 7-month-old boy in her care.

Care Kits The need Children who are in the foster system, have been removed from their homes due to abuse, neglect or serious emergencies, whose families live in poverty, or experience other difficult circumstances need personal items to call their own. Delivering Smiles How First Hand addressed the need In partnering with foster agencies, social workers, county departments, hospitals and health systems, and school districts, First Hand provides individual bags of age-appropriate personal items for children when transitioning. Originally, Jeanne named this the Love Bag program because of the sense of love and comfort children felt when receiving one of these kits.

In December 2016, First Hand delivered Care Kits to an early childhood center in Kansas City, MO. The fourand five-year-olds sat excitedly in a circle, wearing their pajamas and waiting for the teacher’s instructions. She was off to the side consoling a classmate who was upset that he didn’t own any PJs. His eyes lit up, he grinned from ear to ear, and he had a look of complete joy on his face when he pulled PJs out of his Care Kit. Wasting no time, he ran to the bathroom to immediately change before rejoining his friends!

“Sadly, I think for a lot of children it becomes their way of life to just be without and to do without a lot of things. So to be given a bag that is full of items that they need...I just have to believe it’s an overwhelming feeling.” Linda, volunteer

COMMUNITY VOLUNTEERS IN MEDICINE

Involvement

Maureen Tomoschuk, President and CEO

“The families we serve do not have dental insurance or any way to get the help they need. I can see how appreciative the parents are and the kids’ demeanor changes. Even the schools have noticed the kids are happier and more confident following their dental treatment. We are thankful to partner with First Hand to get these kids the care they need and deserve.”

“We are fortunate to have a fantastic partnership with Cerner in the Malvern/Chester County, Pennsylvania region. Cerner associates are very supportive of our work and our patients. Thank you so much for helping CVIM maintain a strong healthcare safety net for the most vulnerable members of our shared community during difficult times for all. And during these extraordinary times, our gratitude goes even deeper.”

Alberta Landis, RDH, MEd, Vice President of Dental Services

F IRST HAND

CHAMPIONS

“Thank you – you’ve really made a difference. I see that parents are just heartbroken when they find out how dangerous these dental emergencies can be. They don’t know where to go. They don’t qualify for medical assistance and don’t have the money to pay on their own. We’re making a big impact with these little children because of First Hand.”

Ana C. Aguilera–Juarez, Dental Associate

CONSTRUCTING THE FUTURE

In their words

FIRST HAND FOUNDATION

When Cerner acquired Siemens Health Services in 2015, the community of Malvern, Pennsylvania, became a hub of First Hand activity. These associates connected Community Volunteers in Medicine (CVIM) with First Hand’s case grant program. As one of the largest volunteer-based health care providers in Pennsylvania, CVIM provides free coordinated dental and medical care to low-income individuals and families.

ABILITY KC Involvement Ability KC can provide patients necessary therapy, equipment and other programming with First Hand case grant funding. Through educational, vocational and therapeutic services, Ability KC serves children and adults with disabilities. These two organizations also collaborate by coordinating various volunteer activities for Cerner associates.

In their words Alexandra Bosley,

Janet Padley, MSEd, CBIS,

Case Manager

Administrative Director

“There are different reasons for therapy. Sometimes children suffer traumatic events and now function three or four years younger than their age. Or, they may have a developmental delay or a genetic disease that requires intensive therapy to reach a milestone. Other times, they need extended therapy in order to live with and function with their situation as they grow. Insurance does not always cover the number of sessions needed or a family may have maxed out their benefits before leaving the hospital. Through First Hand funding, we are able to meet a family’s therapy needs. We would not see the progress that we get to see without this funding.”

“Not only do children receive the occupational, physical or speech therapy they need, but they also benefit from nursing, school readiness, social work, and community reentry services. We use the funds to the fullest extent possible.”

Katharine Lew, Director of Marketing and Development

F I R ST H AND

CHAMPIONS 21

“We treat every child as an individual, developing a unique treatment plan and accommodating unique living situations or different financial situations. First Hand funding is useful because we can apply for equipment, therapy visits, or summer programs — whatever the child truly needs.”

In their words Ruth Houck, Vice President of Finance and Administration “We mobilize surgery teams who can complete the more-straightforward operations in-country. There are complex surgeries, though — cardiac, open heart, neuro, cranial facial — that require a modern medical children’s hospital, and we bring those cases to the US. That’s when lodging, up to months at a time, becomes necessary, and First Hand helps fund these stays. Without this partnership, we would not be able to do that or help these children.” “WPP works with hospitals and organizations who provide discounted services. Our model would not work in any other situation. For that reason, we are good stewards of funds, and we see that same characteristic in First Hand. We are both mission-driven and dedicated to using our funds to help as many children as possible.”

F IRST HAND

CHAMPIONS

World Pediatric Project (WPP) partners with First Hand through the case grant program, helping children receive needed, often life-saving care. Founded in Richmond, Virginia, WPP serves children in the Caribbean and Central America, providing access to pediatric specialist care inclusive of advanced diagnostic and surgical care that they otherwise may not receive.

FIRST HAND FOUNDATION

Involvement

CONSTRUCTING THE FUTURE

WORLD PEDIATRIC PROJECT

F R A M IN G TH E EX T ER I OR

The First Hand Board of Directors and I are responsible for the fiscal health of the foundation and are charged to anticipate First Hand’s growth and future needs. Jeanne Lillig-Patterson

CONSTRUCTING THE FUTURE

With a strong vision for the foundation’s growth and expansion, Jeanne recognized the need for additional funding and a strong community connection. The easiest first step was to begin where Cerner already had established relationships: the associate base, executives and business partners. In 1996, First Hand hosted its first annual golf tournament and dedicated it as a memorial for an associate’s son.

FIRST HAND FOUNDATION

ANNUAL GOLF TOURNAMENT

Left to Right: Mary Ann Travis, Barbara Travis, John Travis, Tim Borel

“Our son was three when he passed away from complications due to a genetic disorder. As an associate in the early years, I knew Jeanne and Neal very well; and, they visited us while we were grieving. That builds a loyalty you can’t get any other way, especially with someone like Neal who was a CEO’s CEO. Jeanne wanted to find a way for us to memorialize Rob. First Hand was already planning the golf tournament in 1996, and she asked if they could add his name to the event. It was tremendously emotional to see the banners with his name on it.” John Travis, Cerner Vice President and Regulatory Strategy Executive

“As a person somewhat in the public eye, I get invited to a lot of events. Mostly I send regrets, but one event I never miss is the First Hand golf tournament. For pure fun plus purpose, it’s probably my single favorite outing of the year.” Neal Patterson, Cerner and First Hand co-founder

“The golf tournament became a way to bring Cerner executives, business partners and community members together for a greater cause. Every year something magical happens. The work stops for that day, and we hear from families who received needed funding. The tournament has purpose and meaning.”

CONSTRUCTING THE FUTURE

Shanna Adamic, Foundation Executive Director

toast to having a great event and to closing another year

• Challenge Coins

must be returned by the winning team the following year (or they pay for all of the whiskey shots)

• Chip-Off

determines tournament winner

• Pink Mulligan Golf Ball

commemorates Jeanne’s favorite color and her propensity to give mulligans to teams to beat Neal’s team

• Orange Golf Ball

commemorates Neal’s favorite color and his love of Oklahoma State University

FIRST HAND FOUNDATION

• Whiskey Shots

Golf Traditions

ANNUAL GOLF TOURNAMENT

Tournament Growth Year after year, the tournament became even more special to those who played. They took valuable hours out of their workday to give back; they invited their peers, expanded their teams and encouraged other companies to sponsor. That has resulted in a multi-day, million-dollar event that has helped even more children, has grown First Hand’s programs and has changed lives by the thousands.

Platte

COUNTY

Clay

COUNTY

2019 2019

Community Round + Legacy Round

Legacy Round

2019

Deuce Course, The National Golf Club

Signature Course, The National Golf Club

Pre-Event Activity Cerner KC Experience

Jackson

Wyandotte COUNTY

1996

1 day

1 event

COUNTY

2019 2019

1 location

Practice Round

Pre-Party

2019

2 days 5 events

6 locations

Topgolf

Loch Lloyd Country Club

1996

Legacy Round

Loch Lloyd Country Club

Johnson COUNTY

“First Hand is a part of our cultural fiber that bonds our company, business partners and community members. The foundation’s powerful mission inspires us all to do more.” Ed Enyeart, Cerner Senior Vice President, Finance

“It’s an incredible day to see associates, executives and business partners outside of the office and the day-to-day work. The most impressive part, though, is the banquet when we hear the children’s stories. That is why we all come together and give.” Dan Devers, Cerner Senior Vice President, Cloud Strategy and Chief IP Officer

“One attendee congratulated me on hitting $500k and asked when we were going to raise $1M. There was always a feeling of ‘what’s next’ to keep us from getting complacent. We’re never complacent for the kids we help.” Shanna Adamic, Foundation Executive Director

“To see the growth and to know that through this tragedy, all that has happened has given value to Rob’s life and memory. I will never forget the effect that my son has had.”

NUMBER OF GOLFERS

John Travis

= 4 golfers

2005

232 golfers

2010

316 golfers

2015

464 golfers

1 million raised $

SPONSORSHIPS & DONATIONS Sponsors

2019

380 golfers

1 million raised $

Dollars raised

1,200,000

“We had our million-dollar day, but that’s just a start.” Neal Patterson, Cerner and First Hand co-founder

$ 1,000,000 1 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 100 sponsors

CONSTRUCTING THE FUTURE

1996

144 golfers

FIRST HAND FOUNDATION

$ 800,000 80 sponsors

$ 600,000 60 sponsors

$ 400,000 40 sponsors

$ 200,000 20 sponsors

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

BURR COMPUTER ENVIRONMENTS

Involvement A dedicated Cerner business partner, Burr Computer Environments supports First Hand through toplevel sponsorship at the annual golf tournament and masquerade ball. The company has generously donated additional funds to push the golf tournament over the $1M mark (twice).

In their words Chip Beaver, President “When Jeanne introduced the recipients at the golf tournament, it was quite obvious that the children and their families knew her. It wasn’t a cue card moment — it was real. That made it an easy decision to become a much more invested sponsor.” “One year at the golf tournament, I knew I was going to beat Neal. He was always very competitive, and I brought in a professional. Of course that year it rained, and we didn’t even get to play! We watched a pro shoot trick shots. Even though we did quite a bit of business with Cerner, Neal and I never talked business on the course or at the masquerade ball — those events were about the children.” “When I think about this First Hand golf tournament, it’s really a culmination of a lot of great things. A great cause with great people who put purpose and passion together and do something great for others in the community.”

F I R ST H AND

CHAMPIONS 29

Chip invited Corey Kent White, a competitor on The Voice and Oklahoma native, to the tournament to entertain attendees after the awards ceremony.

Julie Wilson, former Cerner executive and First Hand Board Member

GOULD EVANS

Involvement Gould Evans, a long-time Cerner business partner, has sponsored and supported First Hand since the early days. Their team worked with Cerner’s facilities teams to design several Cerner buildings such as the data center and the spire.

“At one of the tournaments, Neal was standing on the side. It may have been the last one that he played in, which made it even more special. During the awards ceremony, they were honoring companies and individuals who’ve supported First Hand over the last 20 years, and I heard Neal say ‘this is just the beginning.’ That has always stuck with me — that was his mindset that there’s always more to do.” “Cerner called us a strategic partner, and we are honored to be considered as such. You have to care about what your clients care about, and they made that easy for us with First Hand. Getting to know Neal and Cliff’s vision for Cerner, we knew their foundation was a brilliant idea. Jeanne could guarantee that First Hand was going to help more lives with its direct approach than by going through any other non-profit.”

F IRST HAND

CHAMPIONS

Tony Rohr, National Managing Principal

FIRST HAND FOUNDATION

In their words

CONSTRUCTING THE FUTURE

Cliff Illig recalled an early interaction with the company, “If there is any other organization that understands Cerner, it’s Gould Evans. When we were building out the World Headquarters campus, they asked, ‘Cliff, what are you going to come up with for a front door?’ We needed an entrance, and that’s when the iconic and meaningful spire became a reality.”

IN S TA L L IN G T H E ROOF

Inside Cerner there is a soul; there’s a strong soul. You can feel it… the chemistry, the altruism. Our associates want to do something within their community. Jeanne Lillig-Patterson

32 FIRST HAND FOUNDATION

CERNER VOLUNTEERS

CONSTRUCTING THE FUTURE

First Hand’s founders inspired and encouraged associates to give back in their communities, making a difference where they live and work. Through its volunteer program, the foundation enables associates to donate their time and talent to various causes. First Hand makes this as easy as possible by organizing volunteer events that support the foundation and coordinating with local partner charities and non-profits.

“It pulls us together. We tend to be individual in our tasks. This is an opportunity to get the entire team together to work on one thing for a great cause. We’ve done everything from Love Bags [Care Kits] to renovating a local women’s children’s center. Every Thanksgiving we de-bone turkeys at the Salvation Army. It’s different from what we do day-to-day. It’s different to get up to your elbows and bond while you know you’re helping communities.”

“I hope to set a good example for my kids. They should see that everyone deserves to be happy and healthy, especially the little ones.” Sarah Broihier, Cerner Lead Learning Leader - Associate & Organization Development, Consulting

Randy Sims, Cerner Executive Vice President and Chief Legal Officer and Foundation Board Member

Celebrating Volunteers and Giving Back To celebrate volunteers and promote volunteerism, Cerner hosts an annual Volunteer Week that is organized by First Hand. The foundation sets up numerous events with partner charities during the week and encourages associates to donate their time helping out. This has become a worldwide celebration with associates throughout the US and in the UK, India, Australia, Canada, and other parts of Europe coordinating their own local events.

If you have the power to make someone happy, do it! The world needs more of that. 2015

VOLUNTEERS Volunteers do not do not necessarily have the time

THEY JUST HAVE THE

necessarily have the time. They just have the heart.

2015 Volunteer during Impact Week, April 11–18 Visit the Impact uCern site for more info

Let’s be the Heart of Cerner

“Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.”

2017

CONSTRUCTING THE FUTURE

2016

Make Your Mark FIRST HAND FOUNDATION

Volunteer Week Themes

2018

All Hands In! 2019

All Hands In!

“We can all understand the desire to give back and make a difference in a human life. That’s the opportunity that First Hand presents us.” Emil Peters, Cerner Senior Vice President and President, Cerner Global

In their words Steven Coleman, Match Activities Coordinator “Cerner hosts an annual Big/Little picnic, and I love how the event is at a different location each year. One year it was at Longview Lake, another time at Macken Park. Many of the kids live in the inner city and don’t get out of the city much. A lot of them had never seen a lake before, had never played racquetball, and so on. Being able to offer these experiences to these kids provides so many positive memories. It’s an eye-opener for a lot of Bigs, too.”

F IRST HAND

CHAMPIONS

Big Brothers Big Sisters (BBBS) Kansas City has been a First Hand partner charity since 2006, benefiting from Cerner associates volunteering at events and through their mentoring program. BBBS matches children with adult mentors in a one-to-one friendship.

FIRST HAND FOUNDATION

Involvement

CONSTRUCTING THE FUTURE

BIG BROTHERS BIG SISTERS KANSAS CITY

POLICE ATHLETIC LEAGUE OF KANSAS CITY

Involvement The Police Athletic League (PAL) of Kansas City became a First Hand partner charity in 2013 and has been a volunteer beneficiary ever since. Operated through the Kansas City Police Department (MO), PAL offers interactive programs for youth to engage with officers.

In their words Sergeant Doug (Skip) Cox, Administrative and Projects Supervisor “PAL is about relationships. We try to break down the barriers in our community and provide some consistency for the kids. I can’t fully express the gratitude I feel for Cerner associates who have been here and built their own relationships with these kids.”

F I R ST H AND

CHAMPIONS 37

“Cerner is the example we talk about in everything we do. You can really see the ripple effects of one relationship, in this case Cerner. First Hand was with us in every event we held, beginning with our building renovation. They helped us transition from focusing on infrastructure and building needs to enhancing our organization — and helping the kids.”

In their words Mark Shields, Cerner Systems Architect and Medical Missions Foundation Board Member “I’m lucky to work at a company that has a worldview for charitable giving. Other companies in Kansas City have charitable arms, but none have the direct impact that First Hand does. What I love is you get to meet the people that your contribution helps through Reach trips and the golf tournament.”

F IRST HAND

CHAMPIONS

“On one of my trips to Romania, I met a young lady with crossed eyes that we scheduled for surgery. After her surgery, she went back to her remote village and I didn’t see her again that trip. The next year, when I returned, that same lady came up to me to say she could now actually see me. We had a wonderful conversation.”

“During one of the trips to Uganda, we spent the entire day with a young man who ended up being diagnosed with an irregular heartbeat. I submitted his case to the case grant program, and First Hand funded follow-up visits for him. It was great to know that because of these routine check-ups First Hand funded, he ended up not needing heart surgery.”

Medical Missions Foundation (MMF) has been a partner of First Hand’s Reach program since 2002. Cerner associates participate in annual trips, providing health care to remote locations throughout the world. MMF sends clinical teams and support staff who deliver surgical and medical care to under-served communities.

FIRST HAND FOUNDATION

Involvement

CONSTRUCTING THE FUTURE

MEDICAL MISSIONS FOUNDATION

RU N N IN G T H E WI R I N G

It’s extremely important to have a culture of giving, a culture of caring, because it makes us rounded. It makes us who we are, and it defines who we are as a corporation. Jeanne Lillig-Patterson

Local needs call for local solutions.

FIRST HAND FOUNDATION

GLOBAL GIVING PROGRAMS

CONSTRUCTING THE FUTURE

Associates in all Cerner locations have a desire to make their communities better. How they give, who they give to and what they support differ based on their local needs. Opportunities to give back across the United States are not the same as those in the United Kingdom, Australia, Canada, the Middle East, and India.

The goal of First Hand’s global giving programs is to maximize the foundation’s impact by providing critical funding and meaningful volunteer opportunities. To do so, First Hand partners with mission-driven, like-minded organizations in local communities. The foundation coordinates associate donations and puts together volunteer events. First Hand has established partnerships and collects associate donations in Canada, Australia and the UK. India, as a nation, has determined that 2% of a company’s profits must go toward Corporate Social Responsibility initiatives. Because of this stipulation and by having the second largest associate base, Cerner has a dedicated First Hand team in this country. Read more about India’s programs on page 65.

Involvement Associate donations in Canada have supported Childhood Cancer Canada with the purchase of tablets for children to remain connected with family and friends during treatment or while in medical isolation. These tablets, along with items such as a teddy bear and books, are provided in an EmPower Pack for children newly diagnosed with cancer. Childhood Cancer Canada is dedicated to fighting pediatric cancer and works to improve the lives of children with cancer and their families.

In their words E. Sandra Hancox, Vice President of Development

F IRST HAND

CHAMPIONS

FIRST HAND FOUNDATION

“Our families are feeling even more isolated during this pandemic [COVID-19]. We are feeling challenged in many ways, especially when it comes to fundraising, and thus your [First Hand’s] ongoing support is vital to what we are able to do. We cannot do what we do without you!”

CONSTRUCTING THE FUTURE

CHILDHOOD CANCER CANADA

BEAR COTTAGE Involvement Associate donations in Australia have helped to fund stays at the Bear Cottage Mum’s Camp. This is one of a few types of camps hosted for children, their siblings and parents to regroup, recharge and share experiences. Additionally, funds have supported a child life therapist focused on healing through play. As the only children’s hospice in New South Wales, Bear Cottage is dedicated to caring for children with life-limiting conditions in a home-like environment.

In their words Bronwen Simmons,

Ann, a recipient of

Community Relations Manager

Bear Cottage’s support

“We’re so thankful for everything you’ve given us. Neal and Jeanne left such a wonderful legacy with the donations made to Bear Cottage through the First Hand Foundation.” Julie Hoare, Cerner Vice President and Regional Consulting Services Executive

F I R ST H AND

CHAMPIONS 43

“Children suffering from life-limiting illnesses often find it hard to put their feelings into words. Music, art and play therapy can help increase happiness, responsiveness and empowerment. When the play therapist would present at the Cerner Town Hall in Sydney, there was not a dry eye in the house. Associates have also volunteered to help maintain Bear Cottage’s buildings.”

“I was asked to write this testimonial a couple of weeks ago, but I have struggled. Put simply, how do I describe a week that I will never forget? A week on a Bear Cottage Mum’s Camp is such a wonderful thing.”

Hearts & Minds, the UK’s only peer-led charity and service for individuals experiencing mental health difficulties, is another recipient of Cerner associate contributions. This national community is run entirely by young people with lived experience for young people with lived experience, not attached to or led by statutes, clinicians or other mental health groups.

In their words Geoff Segal, Cerner Vice President, Global Consulting

F IRST HAND

CHAMPIONS

“The NHS is very good at providing physical care for the young. Over time, we changed our focus to support organizations that provide fundamental services to children. As such, we have a long standing relationship with the Stephen Hawking School in Tower Hamlets which provides services for profoundly disabled children. We have approved funding for their part-time music and play therapists.”

Matthew Pickett, Cerner Senior Director, Marketing and Corporate Affairs “Cerner associates have personally offered their support to Hearts & Minds to coach and train in CV writing and interview skills. It’s proving to be a great success and always worthy of our support. This is a brilliant example of Cerner associates sharing their expertise to help others.”

CONSTRUCTING THE FUTURE

Involvement with Hearts & Minds

Associate donations in the UK support Stephen Hawking School in London, England, that is dedicated to raising the standard of educational achievement for children with severe or profound learning difficulties. Donations have funded a music therapist for these students and will continue to fund what the school needs most.

FIRST HAND FOUNDATION

Involvement with Stephen Hawking School

STEPHEN HAWKING SCHOOL AND HEARTS & MINDS

H A N G IN G TH E D RY WA LL

As the number of associates and sponsors who generously participate in First Hand has grown, so have the grants and special programs that First Hand can provide. Jeanne Lillig-Patterson

46 FIRST HAND FOUNDATION

CREATION OF HEALTH PROGRAMMING

CONSTRUCTING THE FUTURE

According to the Centers for Disease Control and Prevention (CDC), “Research shows a strong connection between healthy behaviors and academic achievement (e.g., grades, standardized tests, graduation rates, attendance). Healthy students are better learners, and academic achievement bears a lifetime of benefits for health. However, youth risk behaviors, such as physical inactivity, unhealthy dietary behaviors, tobacco use, alcohol use, and other drug use are consistently linked to poor grades and test scores and lower educational attainment.”

While Cerner digitizes and automates health care, the company also invests in building healthy populations and communities through the use of technology. It naturally follows for the foundation to develop health and wellness programming focused on identification, education and prevention.

Healthe Kids Screenings — Wellness Screenings The need Children living in at-risk or low-income situations often do not have access to health care, especially preventive care.

PROGRAM GROWTH

2006–07 2007–08

How First Hand addressed the need

2008–09

The foundation developed a wellness screenings program for elementary children by providing a complete head-to-toe screening with parental consent. An important area of focus is in high-need schools as defined by homelessness rate, being a Title I school and the free and reduced lunch percentage, among other criteria. If a child fails a portion of the screening, he/ she receives a referral for follow-up care.

2009–10

Number of students screened (by hundreds) Number of schools

2010–11

participating

2011–12 2012–13 8,527 students screened 45 schools

2013–14 2014–15

How the program connects the dots

2015–16

This program closes the gap in health care by ensuring each child receives recommended care, funding it through First Hand’s case grant program if needed. For children who were absent or need a recheck after failing a portion of the original screening, First Hand has a rescreen program in place. The foundation also supports each child with education about healthy habits.

2016–17 2017–18 20,745 students screened 91 schools

2018–19 2019–20

100

150

200

250

“In just 20 minutes a student will have his/her health status evaluated with a report for the parents to follow up with a physician, if necessary. I am so happy to share that every single one of my students that failed their vision screening this year now has glasses!” Kelly, RN, school nurse in Liberty 53 School District (MO)

Tatyana (age 9) Tatyana participated in the free wellness screenings First Hand offered at her elementary school. During the screening, the team discovered several dental issues and referred her for additional follow-up. First Hand helped facilitate Tatyana’s appointment with a trusted dental partner who discovered she needed seven cavities filled, a stainless-steel cap and oral surgery to remove an erupted tooth. First Hand funded the five-hour surgery that restored Tatyana’s dental health and smile.

“Through early identification and connections to care, the foundation’s wellness screening program is closing the gaps in health care for children. I’m proud of the work we are doing to help children live up to their full health potential. Eye exams and trips to the dentist are things we may take for granted, but they make a huge difference for children. Students need to be able to see the front of the room, hear a teacher’s instruction and be pain-free to learn. By identifying potential health issues and connecting students to care, the foundation is a valued partner for schools across Kansas City.” Mollie Robinson, RN, BSN, Foundation Senior Operations Manager

FIRST HAND FOUNDATION

When Devin began to struggle in elementary school at age 11, his mom signed him up for the free wellness screenings First Hand offers. He failed the hearing portion of the screening and doctors determined he needed ear tubes. Devin’s family received funding from First Hand to cover the cost of the surgery. Now Devin is an A and B student, and he rarely gets in trouble with his teachers.

CONSTRUCTING THE FUTURE

Devin (age 11)

“For almost two decades, Cerner was automating the capacity to produce care across the globe. We all understand you can’t fix health care with this effort alone. You must go after the demand for care and focus on prevention. It’s no surprise that the work happening inside Cerner influenced the foundation.” Cliff Illig

Healthe Foundations — Healthy Lifestyle Program The need As teenagers, students begin to make their own decisions about what to eat, their activity level and other lifestyle choices. Many may not understand how their decisions today can impact and shape their futures.

How First Hand addressed the need First Hand developed a healthy lifestyle program for high school students composed of an in-classroom curriculum, online and group work, and a personal assessment. The program addresses preventable diseases and conditions, showing students how their food and drink consumption, lifestyle habits — both health and non-health related — and activities affect their overall health and wellness. Initially, the program focused on obesity.

How the program has grown This program began in the greater Kansas City metro area and has expanded to other parts of the United States. The program is free for schools to adopt and now offers online training and materials in a virtual environment for teachers.

Key Partnerships Missouri Area Health Education Centers (AHEC) program: First Hand participates in the program and hosts a one-day workshop as needed

Program Results

Cerner Healthy Nevada project: First Hand delivers the healthy lifestyle program in Nevada High School (MO)

Northwest Medical Center (Albany, MO): First Hand introduced the healthy lifestyle program to teachers in the area Teacher Advisory Board: First Hand uses this group of educators to gain feedback and promote the healthy lifestyle program

Students increase their ability to make healthful decisions during adolescence and into adulthood.

Students take steps to evaluate their own health behaviors and make decisions or intentions to change any negative or potentially harmful behaviors.

FIRST HAND FOUNDATION

For each condition studied, students can define and understand cause, symptoms, diagnoses, treatment, long-term effect, mental health effect, and prevention.

CONSTRUCTING THE FUTURE

Students understand disease prevention — what it is, why it is important and steps to take — related to the CDC’s list of the top preventable causes of death.

Healthe Foundations Explores: CDC’s Leading Preventable Causes of Death

Heart Disease Sudden cardiac arrest

Cancer

Melanoma/skin cancer and lung cancer

Accidents Texting while driving

Lung Disease

Chronic Obstructive Pulmonary Disease (COPD)

Stroke Ischemic stroke

Type 2 Diabetes Diagnosis, resulting in leg amputation

LEE’S SUMMIT R-7 SCHOOL DISTRICT

Involvement The Lee’s Summit R-7 School District offers First Hand’s wellness screenings, social emotional learning and healthy lifestyle programs to elementary, middle and high school students. A public school system in the greater Kansas City (MO) metro area, Lee’s Summit serves approximately 18,500 students and is recognized nationally for its quality educational programs.

In their words

F IRST HAND

CHAMPIONS

“Not only is First Hand providing screenings and health curriculum to students, but also the real-world connection we want our students to have. First Hand is helping us remove barriers for families and students, offering opportunities we would not have been able to give. The foundation is building connections with teachers and health professionals who come into the classroom as part of the program. The program helps us frame the work in health care so that students can envision a career in this field.”

“Teachers are hungry for more and want to prepare their students for dealing with conflict and building healthy relationships. They’re finding that they can incorporate the First Hand health curricula and it reinforces what they’re teaching.” “When students are demonstrating poor behavior, they’re still communicating. If the social and emotional learning that First Hand offers is integrated into the everyday classroom, it’s much more beneficial and apt to carry through. If students are happy and healthy, they’re more inclined to listen, learn and focus on what the teacher is saying.”

Dr. Rexanne Hill, Executive Director of Student Support

“Jeanne’s vision to institute a wellness center here has brought us much more than she even anticipated. Her compassion and generosity have made her dream fully realized. Our diversified community has benefited exponentially as the center has educated the people on the value of physical and spiritual health. We have grown stronger and healthier as a community which was always her goal. I am so thankful that I was able to know and love her.” Fr. Jeff Stephan, Pastor, St. Sabina

Healthe Communities — Wellness Center The need Adopting healthy behaviors can prevent or reduce chronic disease and health issues regardless of age. Research shows that adults in low-income communities are less like to meet physical activity guidelines and often face barriers like location, cost and language spoken.

How First Hand addressed the need First Hand established the Wellness Center at St. Sabina Parish in Belton, MO, to offer health navigation and fitness and healthy lifestyle classes. The center caters to an underserved population where suburban sprawl intersects a rural community. Participants have an average age of 64. Many are non-native English speakers, and many are raising grandchildren. The Center focuses on advocacy and whole-family services. Certified health coaches display unconditional positive regard for their clients and a belief in their capacity for change. This promotes health and wellness and enhances overall wellbeing. Certified fitness instructors offer fitness classes to participants at all levels. Advocacy appointments meet people where they are on their health journey and address the social determinants of health. The Center’s programs are offered free of charge and with support for Spanish-speaking participants.

“I didn’t know where to begin to improve my health. Too many problems, and I didn’t have the time or energy to fight the battle. I felt overwhelmed. Success didn’t come overnight, but I learned how to make changes that led to steady progress and improvement. The Wellness Center has been with me every step of the way, my lifeline. My wife and I have our three grandkids, and I need all the energy I can get to keep up with them! Now, everyone in our house is healthier.” Paul Gray, Wellness Center member

Lindsey Patterson Smith, Director “Neal believed that unlocking the mystery of how to create interactive, personal engagements that motivate healthy decisions was the key to improving health outcomes. Jeanne lovingly put these principles to work when designing the Healthe Communities program. The little wellness center at St. Sabina continues to yield deep insights about the complex human processes involved in creating healthy changes, particularly in vulnerable communities. We apply these insights to our work with rural communities.”

F IRST HAND

CHAMPIONS

In their words

FIRST HAND FOUNDATION

The Patterson Family Foundation extends Neal and Jeanne’s legacy of giving by strengthening the systems that support health care, education, and economic opportunity in rural communities. Led by Neal and Jeanne’s adult children, the Foundation remains a valued contributor to First Hand. Today the Patterson Family Foundation has a particular interest in supporting the Healthe Communities Wellness Center at St. Sabina, which was Jeanne’s home parish in Belton, MO. Their generosity carries Neal and Jeanne’s legacy forward.

CONSTRUCTING THE FUTURE

PATTERSON FAMILY FOUNDATION

Involvement

AD D IN G THE I NSU L AT I ON

We’re very proud and happy to have the teams around us that support the foundation. They are amazing people. So, thank you. And, our kids thank you, and the families thank you. Jeanne Lillig-Patterson

FIRST HAND FOUNDATION

CONSTRUCTING THE FUTURE

MAJOR FUNDRAISING EVENTS

Masquerade Ball

Riverport 2006-2007

With a thriving annual golf tournament connecting Cerner business partners with the foundation, First Hand wanted to bring more community members into the family. Prior to the current masquerade ball, First Hand hosted a biannual gala comprised of a sit-down dinner with an auction. Jeanne, as with most things in her life, wanted something unique, different, FUN, and very successful and asked her team to host “a party, not a rubber chicken dinner.”

Masquerade Ball Locations

The Midland 2008-2015

The first masquerade ball with a theme (Carnival de Venice), costumes (masks galore) and party atmosphere was launched in 2006 at Cerner’s Riverport campus. “The team and volunteers made all the decorations. We had 250 attendees, and we had to beg and bribe each of them to come. Oh, how far we’ve come,” shared Shanna Adamic with a chuckle.

Union Station 2016-2019

Since then, First Hand’s annual event has transformed multiple times, coming full circle to a black-tie gala for VIP attendees with a sit-down dinner, live and silent auctions, fund-a-need, and post-event entertainment. It has become a party with a purpose, allowing space for First Hand’s leaders to share the foundation’s story and highlight children whose lives have been changed. There is always a theme, encouraging attendees to get lost in another world as James Bond, a flapper, a citizen of Oz, or a superhero while raising money to help even more children achieve their full health potential. EVENT GROWTH $800,000 2,000 Attendees $700,000

$600,000 1,500 Attendees

Funds raised Attendees

$500,000

“I want you to throw a masquerade!

$400,000 1,000 Attendees $300,000

Let’s have a party!”

$200,000 500 Attendees

Jeanne directed the team

$100,000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

First Hand changed venues as the number of attendees reached capacity. In 2018, First Hand made the decision to limit general attendees, focusing solely on sponsorship and table sales.

Annual Themes Carnival de Venice (2)

Where the Wild Things Are

Gatsby Gala

Masquerade at the Midland (2)

Heroes and Villains

Bond

Edge of Enchantment

Back to the 80’s

Everyone is a Suspect

Night of the Titans

Carnaval Brasil

Emerald City

“As a registered nurse in a neonatal intensive care unit, supporting First Hand is an opportunity to make an impact from a different angle than my daily career. Also, my husband and I both feel passionately about the importance of giving children the ability to live their best lives despite the difficulties they experience.”

* Learn more about First Hand Court on page 70.

FIRST HAND FOUNDATION

CONSTRUCTING THE FUTURE

Erin Boje (with husband Kit), 2018 Court MVP*

“I support First Hand because of its mission of bringing assistance to children and families when they need it most. Not only does the organization have a great mission, but it is also first class from the people to the events.” Scott Rowe, 2017 Court MVP*

Westport Bounce

“This event has a lot of potential. It continues to evolve to meet donors’ needs here in Kansas City, and we gain new restaurants and bars each year. This event can also grow to other cities where we have a Cerner presence,” states Ashley Osborn, Event Manager, First Hand

FUNDS RAISED

$50,000

$40,000

In 2016, FHAB wanted to bring friends together to enjoy the sunny summer weather with food and drinks. A classy pub crawl for a cause named Westport Bounce was born! This event further engages the community, asking Westport — an eclectic Kansas City neighborhood near Midtown — restaurants and bars to offer a special menu to event attendees with proceeds benefiting the foundation.

$30,000

$10,000

2016

400

2017

2018

2019

In 2019, 24 sponsors supported the event, increasing total donations.

EVENT ATTENDANCE

Additionally, several Cerner business partners and golf tournament and masquerade ball sponsors have chosen to advertise this event to their employees, noting First Hand as a cause the company leadership supports. While Westport Bounce remains a way for Cerner associates to purchase lower-priced tickets for a First Hand event, it also offers sponsorship levels to individuals and businesses who want to give more and promote their companies.

$60,000

FIRST HAND FOUNDATION

$20,000

$50,000 300 $40,000

200

$30,000

$20,000 100 $10,000

2016

2017

2018

2019

CONSTRUCTING THE FUTURE

Every year since its founding in 2013, the First Hand Ambassador Board (FHAB) has developed new ideas and ways to engage the next generation of donors and First Hand supporters. Started by Cortney Patterson, Neal and Jeanne’s daughter, this group of young Cerner professionals volunteers in numerous ways hosting their own events and fundraisers, supporting First Hand events, and spearheading on-campus initiatives.

$60,000

2016

2017

2018

2019

PREMIER ASSET FINANCE

Involvement Premier Asset Finance has been a loyal First Hand supporter and top sponsor of the golf tournament and masquerade ball for over a decade.

In their words Michael Terry, President “First Hand is an extremely worthy cause; supporting the foundation was the right thing to do. We followed Cerner’s lead in how to be a good partner and expanded our relationship by supporting First Hand. Cerner had really done the homework for us as far as identifying and creating a worthwhile charity.” Prior to his role with Premier Asset Finance, Michael shared First Hand’s mission and vision at previous employers. In total, he has been a friend of the foundation for two decades, providing financial support and encouraging his employers to sponsor events.

F I R ST H AND

CHAMPIONS 61

“Being involved for so many years, I have seen the evolution. It’s amazing to see how the golf tournament has grown from not even having 50 people in a room for the pre-party to now selling out a whole level at Topgolf! First Hand events for attendees and recipient families are always great, top-notch.”

STAPLES Involvement

“We’re a large global company, and we want to be a good corporate citizen at the local level. Partnering with a company like Cerner through its foundation is a perfect way to do just that. Personally, I have family members who face disadvantages so hearing the recipient children’s stories really hit home for me.”

F IRST HAND

CHAMPIONS

“Once you learn about First Hand and you see the effect it has on families and children, you’re hooked. You see the wonderful things that come out of the organization’s work. For me, it became a personal and a professional relationship.”

Beyond sponsorship of major events, Staples and its employees support the foundation in other ways. The company donates large items to the annual masquerade ball silent auction and school supplies for First Hand’s Back to School initiative. A few employees have also individually served on First Hand’s Court committee.

Kevin Henning, former District Manager

FIRST HAND FOUNDATION

In their words

CONSTRUCTING THE FUTURE

Staples has been a partner since the first golf tournament, sponsoring and playing in each one ever since. The relationship began with the company being a trusted Cerner business partner — providing office supplies in bulk for all campuses. Over the years, the company’s representatives built strong ties with First Hand and personal relationships with Jeanne, Neal, Cliff, and other leaders.

ATTAC HIN G T H E SP I R E

In the coming years, we will have the opportunity to create another chapter for the foundation, forging additional work in the area of children’s pediatrics. 63

Jeanne Lillig-Patterson

64 FIRST HAND FOUNDATION

The World Health Organization defines health as “a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”

CONSTRUCTING THE FUTURE

EXPANDING OUR DEFINITION OF HEALTH

In the early 2000s, Cerner transitioned into becoming a health company focused on preventive, proactive and predictive health. First Hand made a similar shift, working towards creating healthy communities. The foundation also expanded how it defines health, developing and enhancing programs that address a child’s overall wellbeing. This includes looking at social determinants of health — housing, employment, transportation and more — that influence access to health and care options.

India School Health Program Cerner’s second-largest population of associates is in India, specifically in Bangalore. The government mandates that corporations donate a percentage of profits to a non-profit, non-governmental organization (NGO) and Cerner contributes through its foundation. First Hand partners with local funders to distribute associate donations where they are most needed ensuring alignment with the foundation’s mission and vision.

Lavan’s Story Lavan suffers from Crohn’s, an inflammatory bowel disease that causes abdominal pain, fatigue, weight loss, and malnutrition. India’s government-provided health care system does not cover Crohn’s care which includes regular, repeating sessions that became too expensive for Lavan’s family to fund. In back-to-back years, First Hand helped Lavan follow his dreams in school and Taekwondo by funding his needed treatment.

Two such funders include Karuna Trust and Round Table India. Karuna Trust runs several primary health centers and funds initiatives focused on rural development, education and livelihood improvement. Round Table India is passionate about eradicating illiteracy by funding school infrastructure initiatives and other education-related projects for underprivileged children. In partnership with NGOs, First Hand has established a comprehensive school health program for children in Bangalore and rural parts of India. Elements of this program address multiple social determinants of health and improve access to health and care.

Sanitation

Wellness Screenings

Care Kits

Hygiene and health are intimately related, and children deserve safe, clean and sanitary conditions at school. Through the foundation’s programming, students have access to new restrooms, clean drinking water and nutritional supplements. Cerner associates also often donate their time volunteering in the schools on projects like painting and beautifying the buildings.

First Hand partners with Karuna Trust to provide free wellness screenings and health education materials to school-aged children. Plus, there is a referral program to fund additional care and child-centric, comprehensive treatment plans to eliminate chronic conditions.

While similar to the Care Kits that First Hand distributes in the United States, the ones distributed in India contain items specific to these children’s needs. Toothbrushes, tongue-cleaners, antiseptic, water bottles, and flip flops are several of the hygiene essentials that many children do not own.

Healthe Perceptions — Social-Emotional Wellness Program The need

How First Hand addressed the need

During their middle school years, children face unprecedented stressors and are developing their social-emotional skills. This is a challenging time for them, their families and their schoolmates. Research finds that schools participating in social-emotional learning programs see, on average, an 11% gain in student achievement. Students who participate in these programs are 24% more likely to have lower levels of stress.

The foundation developed a comprehensive, evidence-based social-emotional wellness program for middle school students and staff that can be customized to the specific school’s needs. It focuses on prevention and education, screening, and connection to care.

All school staff receive professional development tailored to their needs, including topics such as selfcare, de-escalation techniques or how trauma affects the brain.

Schools experience a culture shift toward a positive social-emotional school climate.

Schools who participated in the program saw the average number of behavior incidents per student decrease from 4.7 to 2.5. the average number of days students missed per student drop from 13.08 to 9.08.

Schools are more trauma-informed with teachers who have tools to effectively resolve conflict.

Students have access to free social-emotional wellness screenings from a licensed professional.

FIRST HAND FOUNDATION

Students increase their understanding of skills such as resilience, selfefficacy and social awareness.

CONSTRUCTING THE FUTURE

Program Results

T I MELI NE

19 95

First Hand Foundation established as a public 501(c)(3) charitable organization

Mission statement finalized

19 97 Our mission began in 1995 when Jeanne LilligPatterson, Neal Patterson and Cliff Illig founded First Hand to fill the gaps in health and care for children. These visionaries infused First Hand with an entrepreneurial spirit, ensuring we will continue to innovate.

First global case grant approved

19 98

This initiative has now become an annual Cerner Holiday Giving program to provide toys to children, ageappropriate gifts to teenagers, and gifts and meals to families.

a 5K run and 1-mile family fun walk at English Landing Park in Parkville, MO

(ran through 1998)

Hosted first annual golf tournament at Loch Lloyd Country Club

First Hand Angels program introduced to provide holiday gifts for recipient children.

Hosted Boo Run Run

Brought local vendors to Cerner’s campus for a Holiday Mall fundraiser, allowing associates to shop during the workday

19 96

“To directly impact the health status of a young life”

Clinical Decision Committee approved first case grant for a child outside of the US in Peru

Foundation hired its third full-time associate Hosted luncheon for First Hand contributors to recognize and thank them (ran through 2005)

Cerner associates are chosen through an application process to serve 2-year terms on the committee. Their charter is to review and approve case grant applications to determine funding.

Total foundation contributions, from all sources, reached $1 million

20 03

Introduced Love Bag program (renamed Care Kits)

Melissa Frerking named Executive Director

20 02

Offered exclusively to Cerner associates (through an application process) who contribute Completed first Reach at least 1% of their Medical Mission trip paycheck to First Hand, to Romania Reach trips are a way for the foundation to thank its generous donors. First Hand partners with medical mission organizations that host meaningful opportunities for clinical and nonclinical associates to provide care in remote parts of the world.

Foundation hired its fifth full-time associate

Launched First Hand Parking Auction providing coveted VIP parking spaces for most Cerner campuses to top donors

CONSTRUCTING THE FUTURE

Launched firsthandfoundation.org

5,000 lives improved 68

20 00

2002–03

Hosted Benefactors Reception and Auction as a part of the annual golf tournament

Cerner associates in Australia began donating locally, benefiting Bear Cottage

FIRST HAND FOUNDATION

19 99

First Hand Family program launched

10,000 lives improved

20 04

Cerner associates donated to Hurricane Ivan disaster relief effort

20 06 Hosted first annual masquerade ball at Riverport, a Cerner campus identified for client and associate training and other large gatherings

Cerner associates contributed $1 million

20 05

2005-07

In the wake of Hurricane Katrina, First Hand contributed in numerous ways including working with Cerner client Children’s Mercy to assist children who were airlifted to the facility in Kansas City, MO. The foundation provided transportation for these children’s families to join them, housing and groceries for them during their stay and modified Love Bags/Care Kits.

Hosted the Health Care Leadership Forum golf tournament

In this unique set-up, Cerner associates can open a donor advised fund through First Hand, allowing them to confidently save and donate to organizations of their choice with a select percentage reserved for the foundation each year.

In Neal’s words, “It is extremely important for everyone to understand that our business is to provide the necessary infrastructure to health care delivery around the world. The work Cerner associates do every day supports the critical infrastructure so sorely needed during this crisis. One of the ways you can help right now is to be excellent right where you are.”

Began focusing on proactive population health programming through the newly-created Healthe Kids Institute

Started a school health assessment program later renamed Healthe Kids Screenings

In Jeanne’s words, “this project will identify children with medical needs and use the resources of First Hand to improve their health. This will also develop a community health record for these children.”

20 07

Completed first free wellness screening through Healthe Kids Screenings program at Barry Elementary School (MO)

Cerner associates in Canada began donating locally, benefiting Childhood Cancer Canada

20 09

Cerner associates in the United Kingdom began donating locally to multiple organizations Programs served children and families in 70 countries

20 08

Kicked off a volunteering program to give associates more ways to make a difference in their communities Reached double digits with 10 First Hand associates Established First Hand Court, a committee of philanthropically-minded professionals who raise funds for the foundation’s major events and promote the organization’s mission and vision

20 10

Other recipients include: 2011: Francie Stoner, longtime Cerner associate and founder of The LAUGHH Foundation that partners with First Hand for Reach medical mission trips 2012: Cathy Mueller, long-time Cerner associate focused on client experience and satisfaction 2015: Sponsors who have supported the golf tournament for 20 years: HPE, IBM, JE Dunn, MSI, Paul Lillig, Staples, Stinson LLP, US Bank, Wachter

50,000 lives improved

The Soul of First Hand recognizes visionary leaders. Recipients have a long-term history of philanthropic giving to First Hand and other organizations. They are strong, courageous and have consistently demonstrated vision, innovation and thought leadership along with a passion for making a difference in children’s lives. The winner moves boundaries and does what has never been done before, acting as advocates for these children.

FIRST HAND FOUNDATION

to celebrate the foundation’s 15th anniversary with Jeanne being the first recipient

CONSTRUCTING THE FUTURE

Created the Soul of First Hand award

Healthe Kids Institute (HKI) granted 501(c)(3) status

20 10

Olathe North High School in KS completed the first semester of First Hand’s healthy lifestyle curriculum (Healthe Foundations)

20 13

100,000 lives improved

20 11

Free community wellness center (Healthe Communities) opened in Belton, MO

Cerner associates contributed $2 million First Hand’s team doubles in size to 20 associates

Children’s health is often influenced by their family’s habits and their environmental surroundings. Through the faith-placed Healthe Communities wellness center, adult parishioners of St. Sabina Catholic Church can receive free wellness screenings with referrals, participate in fitness and nutrition courses, and build camaraderie with friends and neighbors. A parishioner herself, Jeanne noticed the lack of access to care and knowledge of healthy habits in this community and opened this bilingual wellness center to close that gap.

2013–18 71

HKI became the second public 501(c)(3) charitable organization encompassed by First Hand. An advisory board makes recommendations to each organization’s separate board of directors.

Established First Hand Ambassadors Board (FHAB) for young professionals

Hosted a motorcycle dice ride, Rolling for First Hand

This committee of Cerner associates focuses on cultivating the next generation of donors. They identify opportunities to engage fellow associates and young professionals, hosting events such as EVE with First Hand, a New Year’s Eve celebration (20162018), Westport Bounce and internal Cerner initiatives.

20 14

“To directly impact Updated the health mission statement status of an individual life”

20 16

Updated mission statement “To improve the health of an individual life through access to health and care, advocacy and education”

Healthy lifestyle curriculum reached 10,000 total student participants

Cerner associates contributed $3 million 200,000 lives improved Annual golf tournament raised $1 million Cerner shared a video about First Hand’s positive impact ahead of Neal Patterson’s annual Cerner Health Conference keynote

20 17

Introduced wellness screenings program for school-aged children in India First Hand in Color event Healthy lifestyle curriculum launched a new website with an additional case study to accommodate learning differences Lee’s Summit West High School (MO) piloted the use of the Healthe Foundations New You portal. With this technology, students tracked their nutrition and activity to see and assess their daily behaviors

One of First Hand’s Board Members connected the foundation to a worldrenowned artist and KC native, Brady Legler, for a fun and unique experience. Legler spent an afternoon painting with children who had previously participated in First Hand’s wellness screenings program. Later, the paintings that these students collectively created were auctioned to the highest bidder at an invite-only event for the foundation’s top donors, volunteers and sponsors.

Celebrated 20th anniversary!

FIRST HAND FOUNDATION

20 15

First Hand moved from Cerner’s World Headquarters campus to the Realization campus, a much bigger space for the entire team and all programs

CONSTRUCTING THE FUTURE

300,000 lives improved

Completed first familyoriented healthy lifestyle program (Head to Toe)

Renamed annual golf tournament

20 17

Cerner displayed a special memorial for Jeanne Lillig-Patterson at the annual Cerner Health Conference

Jeanne and Neal Patterson Legacy Golf Tournament becomes new name of the annual event. With special contributions from Burr Computer Environments and the Patterson Foundation, the 2018 event raised $1 million. First middle school class in the Raytown School District (MO) participated in the comprehensive socialemotional wellness program

20 18

“To improve the health Updated of children, mission statement families and communities”

Created the Associate Disaster Relief Fund

In November 2018, the Camp Fire wildfire ravaged California, becoming the deadliest and most destructive in the state’s history. Adventist Health, a Cerner client, was completely destroyed, leaving around 70 Cerner associates without employment and many without homes. First Hand worked alongside Cerner’s HR and Legal departments to formalize a process to assist them — and those US associates in the future who are affected by declared natural disasters. This new process also allowed fellow associates, community members, Cerner business partners, and First Hand sponsors to donate to the rolling fund.

All three Lee’s Summit R-7 School District (MO) high schools adopted the New You health portal in their Healthe Foundations courses Raised a recordbreaking $706,370 at annual masquerade ball

400,000 lives improved

Implemented online parental consent forms for wellness screenings program Provided wellness screenings to 357 students at Benton Elementary in Independence, MO — a single-day screening record

Shanna Adamic named Executive Director Healthy lifestyle curriculum reached 40,000 total student participants

Reached 100,000 total screenings conducted in Kansas City since the inception of the wellness screenings program

Funded 13,000th individual case grant, surpassing $30 million in approved funding since inception

20 20

Piloted Healthe Foundations online teacher training

Launched Feeding the Front Lines KC and Feeding the Front Lines Malvern program to assist during Covid-19 pandemic

CONSTRUCTING THE FUTURE

Raised a record-breaking $47,831 with an all-time high of 370 attendees at Westport Bounce

“To improve the health of Updated individuals mission statement through innovative models.” Began a research project with Summit Technology Academy, a part of the Lee’s Summit R-7 School District (MO), to evaluate data from the Healthe Foundations program

Financially supported organizations around the globe to assist in Covid-19 relief efforts

FIRST HAND FOUNDATION

20 19

Families enjoyed food trucks and entertainment during the Healthe Communities FUNesta Family Celebration while the Belton Fire Department (MO) taught children and adults “hands only” CPR

20 20

“Because of what First Hand has become and the core beliefs that are still intact, the foundation’s potential is far greater in the future. I have a fundamental belief that we are uniquely positioned to do what nobody else does or can do.” Cliff Illig

Celebrating 25 Years of Mission-Driven Work

While much of First Hand has changed in 25 years, the foundation remains committed to building healthy communities. This year 2020, perhaps more than any other, has brought unforeseen challenges and allowed the foundation to be agile and flexible in its operations. Tracy Platt, Cerner Executive Vice President and Chief Human Resources Officer and First Hand Board Member, explains, “The last year has created an elevated awareness in our society, regarding the need to advance humanity and join together to positively impact our communities. Small acts of kindness can make a big difference. When our Cerner associates come together, towards a common world-serving purpose, great things happen.” In reality, there is no better way to celebrate First Hand’s 25th anniversary than to kick-off a few new initiatives such as Feeding the Front Lines and Cerner Together!

North Paddington Food Bank – United Kingdom

Project HOPE

As health care systems, governments and humanitarian organizations around the world rushed to respond to and recover from this global pandemic, First Hand directed donations from Cerner associates to relief efforts in areas where associates live and work.

Variety Australia

Visit firsthand.org for more details.

Boys and Girls Clubs of Greater Kansas City

Greater Kansas City Community Foundation’s Response and Recovery Fund Chester County (PA) Community Rapid Response Fund Kansas City Police Department’s Social Work Department

KC Care Health Center ReDiscover Mental Health Services

F I R S T H A N D ’ S I M PAC T I N 2 0 2 0

EFFORTS IN INDIA In partnering with NGOs, First Hand can direct its funds as they are needed throughout India. The efforts still support the foundation’s mission, serving children and enabling them to have a healthy future. In shifting funding in the schools for necessary personal protective equipment and hand sanitizer, students taking their annual exams to graduate were safe and assumed lower risk in the classroom.

CERNER TOGETHER Introduced in 2020, Cerner Together focuses on volunteerism. This program provides an avenue for associates around the world to step up and help their communities. Tracy Platt noted, “By volunteering in our communities and for causes close to our hearts, we can support sustainable change, reduce disparities and help build a better world.” She announced that Cerner would offer volunteer time off to associates to encourage them to get out and make a difference.

CONSTRUCTING THE FUTURE

Cerner associates and community members donated an incredible $161,822 to this initiative. With First Hand’s $30,000 match, 80 restaurants delivered 23,981 meals.

Karnataka Chief Minister’s Relief Fund – India

Clinicians, support staff and other health care professionals and first responders worked around the clock caring for patients and saving lives at the outset of the coronavirus pandemic, often putting their own lives in danger. To show support for their efforts, First Hand established Feeding the Front Lines in Kansas City (KS, MO) and Malvern (PA) to provide meals from local restaurants to these essential workers.

ADDITIONAL COVID-19 RELIEF EFFORTS

FIRST HAND FOUNDATION

FEEDING THE FRONT LINES

P L A N TIN G T H E GA R D EN

Happiness is such an amazing thing; what makes you happy is supporting other people and creating a better world. Jeanne Lillig-Patterson

78 FIRST HAND FOUNDATION

STANDING ON THE SHOULDERS OF GIANTS

CONSTRUCTING THE FUTURE

Because I knew you… I’ve been changed for good.

As Cerner associates and First Hand contributors, partners, recipients, friends, and family, we humbly stand on the shoulders of two of health care’s giants. We carry their legacy and love of humanity forward, continuing to close the gaps in health care for children around the world. Jeanne and Neal’s kindness and giving spirit live on in the smiles, laughter and hugs from each and every child and parent who comes in contact with the foundation. “First Hand’s mission comes from the heart. It’s our passion and inspiration. We want to say ‘thank you’ to all of our associates, sponsors and friends who are working together. Together, we are changing the world, and we are doing it one child at a time. Let’s keep the momentum going.” Jeanne Lillig-Patterson

Neal Patterson 1949 – 2017 Jeanne Lillig-Patterson 1958 – 2017 79

We would like to extend a special thank you to all who have made the last 25 years possible. Your dedication, generosity, support, kindness, and encouragement are invaluable. Looking to the future, let’s focus on the change we can make together in the next 25 years. This is only the beginning! Shanna Adamic, Foundation Executive Director

CONSTRUCTING THE FUTURE

80 FIRST HAND FOUNDATION

The choice to start a foundation was intentional. It’s an incredible legacy envisioned by Jeanne Lillig-Patterson, Neal Patterson and Cliff Illig. The foundation began with one purpose in mind: to support the industry that Cerner knows so well by closing the gaps in health care for children. Today, the foundation continues to live out this vision of creating a world where children, families and communities achieve their full health potential. Looking to the future, the foundation’s work will be even more important as it evolves and expands.

...and has now improved the lives of hundreds of thousands around the world.

Cover photography by Michael Spillers

FIRST HAND FOUNDATION

CONSTRUCTING THE FUTURE

FIRST HAND FOUNDATION

firsthand.org CONSTRUCTING THE FUTURE