ITIL 4: An Evolved Approach to IT Service Management

Under the community and industry-led initiative, AXELOS has introduced the latest iteration of the ITIL framework: ITIL 4. ITIL4 Foundation certification is the first course under the updated ITIL course structure. With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.