Halo 10-Year Residential Guarantee process

The Halo 10-Year Residential Guarantee (Halo Guarantee) should be discussed with the homeowner from day one. It’s a great way to promote yourself when quoting a new job. Consider it a fundamental component to your premier service which cements the fact that you are a cut above the rest.

Presenting the Halo Guarantee to the homeowner

During the initial meetings with the homeowner, you can hand over the Halo Assurance Guaranteed brochure. These professionally printed brochures can be ordered free of charge, from the Shop on the members’ only Toolshed. There is also an electronic Halo Homeowner Handbook that can be downloaded and attached to emails, which includes a comprehensive overview of the Halo Guarantee.

Applying for the Halo Guarantee

If you are using an NZCB online Building Contract, your Halo Guarantee application is automatically sent to Halo Guarantees Limited.

If you are using an NZCB hardcopy Building Contract or another type of Building Contract, then you will manually have to complete a Halo Guarantee Application form. Note: the homeowner will need to sign the form for authorisation to proceed. Unlike the old insurance policy, the new Halo Guarantee must be signed by the homeowner. When you are applying for the Halo Guarantee please remember: • You don’t need to submit a Halo Guarantee Application form if you have completed an NZCB online Building

Contract, via the NZCB members’ only Toolshed • If you are submitting a manual/hardcopy application, you MUST complete all the questions on the hard copy

Halo Guarantee Application form • Make sure the owners email address is correct as this is where the policy documentation is sent • If you are using a Cost and Mark-up Contract, use the

Estimate for the Original Contract Price • The same application form can be used for any type of contract (full, labour only, alterations etc) • Don’t forget to note down the Lot, DP and CT numbers • Make sure the Halo Guarantee Application form is completed when the contract is signed or before the work begins (whichever is earlier) • There is no restriction on how many dwelling units can be covered under the Halo Guarantee, but a

separate Halo Guarantee Application form needs to be completed and submitted for each unit. This will mean a separate fee charged for each • The Halo Guarantee is restricted to cover buildings of up to three stories or less (excluding any basements) • Please pay the invoice within 14 days

Payment of fees

The best way to address the Halo Guarantee fee charge is if you (the builder) pay the fee to Halo Guarantees Limited yourself. We do, however, encourage you to ensure that the fee charge is incorporated into the contract price. Treat it as you would your fixed overheads or administration (P&G) costs. Once the fee has been received, Halo Guarantees Limited will send out the following documentation: The homeowner will receive an email with the Letter of Offer of the Guarantee, Guarantee Schedule plus the Halo Guarantee Terms and Conditions. The homeowner has 10 working days to accept or decline the offer. After 10 days (if the homeowner has not declined the guarantee offer) the homeowner will then be sent another email with the Letter of Confirmation of Guarantee and the Completion Certificate. The homeowner is then given five working days of receiving this confirmation to cancel the guarantee.

When does cover start?

Cover for the Halo Guarantee will start when the contracted work is completed and the homeowner has sent in their signed Completion Certificate. If no Completion Certificate is received from the homeowner, then the Halo Guarantee will either automatically start 120 days after the expected completion date as supplied in the original building contract, or Halo Guarantees Limited will make a decision on when the completion date occurred. You (the builder) will receive copies of all email correspondence sent to the homeowner for your records.

If you have any questions regarding the Halo 10-Year Residential Guarantee, please contact Rose-Anne or Gabby at Halo Guarantees Limited on 0800 141 490 or email applications@halo.nz

Your Halo 10-Year Residential Guarantee is administered by Halo Guarantees Limited, a company owned 100% by New Zealand Certified Builders Association. All Halo Guarantee documentation can be found on the NZCB members’ only Toolshed.