Want to improve your business performance?

Here you will also find a webinar with Construction Contracts Act expert, Peter Dergerholm from Calderglen Associates, that will help you turn a tax invoice into a payment claim using Xero or MYOB. There is also a webinar with Construction Law Specialist and Lawyer, Geoff Hardy from Martelli McKegg Lawyers. Alternatively, call NZCB National Support Office on 0800 237 843.

Managing client expectations

When it comes to client expectations, these need to be identified and confirmed at the beginning. Don’t over-promise, be realistic and honest from the outset, and go through the contract and its conditions in detail, including: • Supply – explain the pressure the industry is under • Cost fluctuations – how these will be handled

• Variations – how these will be managed • Labour and supply constraints – indicate there may be a period where you move your team to another job while you await supplies • Payment claims – when you will be serving them and when they need to be paid or responded to • Communication – what is the best way to liaise with your client? Set a weekly or fortnightly opportunity for the client to come on-site for a walk around and discuss issues, instead of contacting you daily with concerns. I hope you find this information helpful or a reinforcement of what you’re already doing.

If you come across a challenging client pushing the boundaries, remember you are not alone. Please call us at the NZCB National Support Office on 0800 237 843, so we can assist or connect you with someone who can help. Stay resilient, Ngā mihi.

Find out how NZCB’s online tools can help you!

The last Wednesday of every month | 10:30am or 6:30pm Live webinar via Zoom

On the last Wednesday of every month New Zealand Certified Builders (NZCB) Education and Technical Manager, Shane Ririnui hosts a one-hour live webinar, in which he will answer any questions you may have, and run through some practical, easy to follow steps to help you navigate your way around the NZCB members’ only Toolshed website. With morning and afternoon sessions available you will learn how the NZCB Building Contracts, Employment Agreements, Free Helplines, Halo 10-Year Residential Guarantee and Training videos and templates, are key tools to assist members with business management. Check out the Events Calendar on the NZCB members’ only Toolshed website www.nzcb.nz for the link to join the webinar.