National Support Office Report

Updates from National Support Office

Sadly, we recently said goodbye to three exceptional staff members from the New Zealand Certified Builders (NZCB) National Support Office (NSO) – Gavin Lord, Rose-Anne Smith, and Trudi Pipes.

Gavin joined the team at NSO in September 2021, as Finance Manager and played a key role within the NZCB Management Team. He was responsible for the Finance Team and the financial function of NZCB including budgets, analysis, and overseeing year end to year end financials. Gavin provided IT support to all staff members and was always looking at ways to improve procedures and systems. We wish Gavin all the best in his new role for a design and storage solutions company in Tauranga. We will miss Gavin greatly, including his knowledge, expertise and cheeky personality. Currently, we have a temporary accountant filling Gavin’s position, and we are in the process of advertising for a replacement. For any financial queries please email accounts@nzcb.nz.

Rose-Anne joined the team at NSO in August 2019 as our Accounts Administrator and played a key role in the Finance Team. Rose-Anne was the bubbly, welcoming voice on the other end of the phone when you had an account to pay. Rose-Anne’s role included supporting the Finance Manager, membership category confirmation and advertising levy maintenance and administration, processing creditors and debtors, answering NZCB or Industry Training Association Building (ITAB) account queries and general accounts administration. Rose-Anne was also part of the initial set up of the Halo Guarantees Limited team.

We wish Rose-Anne all the best in her new venture while completing her studies and spending time with her granddaughter. We will miss Rose-Anne’s bubbly, warm personality, and great baking! NSO is now in the process of recruiting for Rose-Anne’s replacement and in the meantime should you require assistance please contact Esmerelda on: esmerelda@nzcb.nz or 07 987 6337. Trudi joined the team at NSO prior to the first lockdown in March 2020, as Executive Assistant to the Chief Executive (CE). Often referred to as ‘Camp Mother’ or ‘Happy Glue’ at NSO, Trudi wore many hats and played a key role in supporting the CE, the NZCB Board of Directors, the Halo Guarantees Limited Board of Directors, NZCB Presidents, and staff at both NZCB NSO and Halo Guarantees Limited. Trudi also supported the NZCB Apprentice Challenge Regional Finalists at our Annual Conference and Expos. Always available at the drop of a hat, nothing was ever an issue for Trudi who made sure everything ran like clockwork, ensuring everybody had what they needed, and they were happy.

We wish Trudi all the best in her new role for an Agri-tec company in Tauranga and will miss her infectious laugh, enthusiasm, and willingness to assist wherever she could, and her forever caring attitude. The recruitment process to fill Trudi’s position will begin later this year.

Should you need to get in touch with NZCB’s Chief Executive or the NZCB Board of Directors please contact NZCB Chief Executive Malcolm Fleming on malcolm@nzcb.nz or 07 985 6269. If you need assistance with the NZCB Conference and Expo please contact NZCB General Manager – Marketing and Services, Karla Farrar on karla@nzcb.nz or 021 906 234.

If you are unsure or require further assistance, please contact the NZCB NSO on 0800 237 843.

Report

Below you will find updates on what the team at the NZCB NSO have been working on. Should you require any further information about what has been keeping our teams occupied, please contact the respective manager for that team using the contact details below.

Finance Team

Manager to be appointed | accounts@nzcb.nz

• Collection of outstanding debts. • Accounts administration as normal.

Membership and Education Team

Manager Shane Ririnui | 021 906 489 | shane@nzcb.nz

• On-The-Job-Learning workshop series. • New Territory Manager appointed for Central and

Lower North Island.

• New Territory Manager appointed for South Island. • Andrew Macdonald is now the Territory Manager for Auckland and Northland.

• Homeowner Complaints have increased for the month of September. • New Membership is on track for another record year. • Investigation of new paperless processes for memberships. Marketing and Membership Services Team

Manager Karla Farrar | 021 906 234 | karla@nzcb.nz

• NZCB Conference and Expo 2022 in Hamilton – final preparation and planning. • NZCB AGM, Conference and Expo 2023 – planning underway.

Save the date Christchurch – Te Pae, Friday 26th and

Saturday 27th May 2023. • REVERE Volume 6 published and distributed. • REVERE Volume 7 submissions now open. • Certified Plans – market research being undertaken to improve the product. • NZCB Member event attendance market research being undertaken. • New NZCB Employment Handbook produced for NZCB members that includes vehicle use policies etc. • Lots of Regional Golf Day communications. • On-The-Job Learning workshop series. • Regional events have ramped up with most regions now planning social events. • Investigating a new app to deliver NZCB News to members, to help reduce the number of email newsletters sent out.

Apprenticeship Support Team

Manager Nick Matthews | 021 906 483 | nick@nzcb.nz • Industry Training Association Building (ITAB) Apprenticeship

Programme – support to Apprentices, Employers and Regional

Campuses of Te Pūkenga. • NZCB Apprenticeship Support Programme (new initiative) – further development. • NZCB Apprentice Challenge Sponsored by ITM – National

Final planning and preparation.