Halo refresh on the way

With a new, dedicated Chief Executive and a full team now on board, things are looking up for Halo Guarantees Limited! Look out for forthcoming changes and improvements for the product offering and processes…

Halo Guarantees Limited team, left to right: Chief Executive David Lee, Ashley Carlson, Sarah Fergusson and Jennifer Berry.

New team

After two years of hard work, Halo Guarantees Ltd now has its own dedicated Chief Executive and a full team of professionals to take the business – your business – forward. Ashley Carlson and Gabby Surtees (currently on maternity leave) have been with us from the beginning and are now joined by Jennifer Berry, Sarah Fergusson, and myself, David Lee.

The new team have been working through a large backlog of unprocessed and incomplete applications and are now up to date. We appreciate that there has been some frustration with delays and process issues in recent times and we thank you for your patience, support, and kindness to our team during this period. We have worked very hard to get on top of it.

New T’s and C’s, processes and acceptance criteria

We are in the final stages of implementing a new digital software platform along with more streamlined ‘onboarding’ processes for the Halo 10-Year Residential Guarantee (Halo Guarantee) product. We will also be launching a new web-based application process, updated Terms and Conditions, and improving the way we interact with you, as New Zealand Certified Builders (NZCB) members, and your clients. Ultimately, it is this last group that are Halo Guarantee Ltd’s customers, as the Halo Guarantee is there to provide peace of mind to the homeowner when things go wrong. These changes are designed to ensure Halo Guarantees Ltd operates on a commercial and sustainable footing well into the future. This is a work in progress, with both the NZCB Board and Halo Guarantees Ltd Board involved. We were able to share some of these changes at the NZCB Conference and Expo in November.

Help us to help you

Whilst better technology and processes will improve the Halo Guarantee ‘experience’ and eliminate much of the frustration that has been encountered to date, we still rely on the information provided to us.

Currently, we spend too much time chasing up missing information, seeking clarification because we have not been provided with the full picture up front, or requesting the documentation that we need at key stages of the process. You can help us by: H Providing full details of the scope of contracted work H Applying for the Halo Guarantee before project commencement H Providing all supporting documentation – including the weathertightness risk matrix if this is not included in the stamped plans H Responding quickly to any requests from Halo Guarantees Ltd for more information.

By working together effectively we can reduce delays and issues, and ultimately deliver a better service, and greater confidence to our mutual clients – the homeowners!