Emergency Shelter: Any facility with overnight sleeping accommodations, the primary purpose of which is to provide temporary shelter. The length of stay can range from one night up to as much as 3 months.
Transitional Housing: A type of housing for homeless families that allows them to stay for a longer period of time. Transitional housing usually offers services designed to help clients live on their own such as case management, life skills, mental health counseling, and childcare.
Voucher: A voucher generally refers to a Section 8 voucher provided by a local Housing Authority to a low-income person but can also refer to an emergency voucher for short-term motel stay for a homeless person.
Low-income/Affordable Apartments: Affordable housing is typically aimed at low and moderateincome households that are burdened by the high housing costs. There is usually a long wait-list at each apartment complex with low-income units, but it is recommended to sign up for the wait-list.
The Child and Family Guidance Center is a LA County Department of Mental Health (DMH) contractor that provides Specialized Prevention and Early Intervention (PEI) services to children, transition age youth, and adults utilizing evidence-based treatment interventions (EBPs) that are consistent with LAC/DMH Mental Health services Act (MHSA).
The Center also provides families with access to a comprehensive continuum of services depending on the needs of the family ranging from once a week; time limited mental services (PEI) to intensive in-home services that are delivered several times a week with 24-7 availability for crises.
The Community Resource Services is a division dedicated to improving the quality of life for special needs children and their families by helping them to locate, access and effectively use essential community health and social services.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Emergency Housing Support Services
What do I do if I am Homeless or Need Shelter?
Shelter for Seniors Age 65+ (800) 304-7152
Shelter for Adults Age 18+ (800) 548-6047
Shelter for Families
Household with a child under age 18 211
Shelter for Youth Age 16-24 (800) 548-6047
211 Los Angeles County and Coordinated Entry System (CES) Dial 2-1-1 or (800) 339-6993
https://www.211la.org/
211 LA County is the gateway to information about emergency shelter services and housing support services across the county of Los Angeles. 211 LA County helps families save valuable time and eliminates the need to make unnecessary phone calls to multiple shelters and agencies. The Coordinated Entry System (CES) for Families is a program focusing specifically on homeless families by providing coordinated access to temporary or permanent housing.
Coordinated Entry System CES Access Sites in the San Fernando Valley
Los Angeles Family Housing Corporation
Family Solutions Center 7817 Lankershim Boulevard North Hollywood, CA 91605 (818) 255-2766
8:00am - 6:00pm
www.lafh.org
This is the point of entry for individuals and families with dependent children who are homeless or at risk of homelessness in order to complete a CES survey. This organization provides a continuum of care for homeless and low-income households from temporary housing to permanent housing all link to supportive services. While in this program, families receive intensive case management to help them locate permanent housing and employment.
Individual Solution Center
7843 Lankershim Boulevard North Hollywood, CA 91605 (818) 255-2766
9:00am – 4:30pm
Volunteers of America
10750 Burbank Boulevard North Hollywood, CA 91601 (818) 691-5506
8:00am - 4:30pm
This is the point of entry for youth ages 16-24. This is a youth drop-in center and outreach program. They assist homeless and at-risk youth with mainstream benefits, shelter referral, linkage to employment, and hygiene kits, among other services.
Hope of the Valley Help Center
6425 Tyrone Avenue Van Nuys, CA 91401 (818) 804-5507
The HELP Center is a Coordinated Entry System (CES) site in Van Nuys. Homeless Continuum of Care (CoC) where trained case managers conduct in-depth intakes for clients to determine where the client can begin accessing services through the Rapid Re-Housing and Housing Navigation Continuum.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Temporary Shelter
Rescue Mission Alliance San Fernando Valley
The Family Shelter 8756 Canby Avenue Northridge, CA 91325 (818)785-4476
Intake: (818) 960-0404 sfvrescuemission.org
This is a non-profit corporation that offers food, shelter, clothing, referrals, rehabilitation programs, and counseling. They have multiple facilities and locations (Rescue Centers) with resources and supplies to meet the needs of the homeless in their own neighborhoods. They serve families.
The Village Family Services 6801 Coldwater Canyon, Suite 1E North Hollywood, CA 91605 (818) 755-8786
Monday-Friday 9:00am - 5:00pm
Saturday and Sunday 9:30am – 1:30pm www.thevillagefs.org
They provide housing referrals for youth ages 16-24 and supportive services for homeless youth, including transportation assistance. Other services include vocational and education support, art and fitness classes, life skills training, counseling services, peer and support groups, LGBTQ support, and substance abuse recovery referrals.
ASCENCIA (Lifting People Out of Homelessness) Access Center 1851 Tyburn Street Glendale, CA 91204 (818) 246-7900 www.ascenciaca.org
ASCENCIA provides a range of services: case management, referrals to permanent, transitional and emergency housing, employment assistance, money management education, and referrals to health care, mental health, substance abuse recovery, and veterans’ services. Families must check-in between 7:00am and 4:00pm, Monday through Friday. The family will complete an intake before receiving any services. After the intake, a case manager will be assigned to develop a plan to assist the family. They accept men, women, and families.
Safe Parking LA (323) 210-3375
https://www.safeparkingla.org/
Parking programs are a safe and legal homelessness intervention to stabilize and connect to resources for people who are living in their vehicles. All program locations include access to a restroom facility and the security of a guard. Please visit the website to begin the application by filling out the interest form provided online.
Winter Shelter Hotline
Available 24 hours (800) 548-6047
https://www.lahsa.org/winter-shelter
Winter shelters are available on a first-come, first served basis to single adults 18+. Services provided: overnight shelter, meals, case management, pets accepted. If you need emergency shelter, you can get free transportation to and from the shelters by going to any of the pick-up locations.
Winter Shelters are not able to serve families.
North Valley Caring Services
Safe Parking Program
15453 Rayen Street North Hills, CA 91343 (818) 891-0481
www.nvcsinc.org/safe-parking
Individuals must register prior to obtain access. Facility provides case management, dinner, showers, and security guard onsite.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Stay Housed
Department of Public and Social Services (DPSS)
(866) 613-3777
https://dpss.lacounty.gov/en.html
If you are in need of assistance, the Department of Public and Social Services can assist you with the following services: Healthcare coverage through Medi-Cal Program; CalFresh Nutrition Assistance; CalWorks Financial, Homeless, Employment and Supportive Assistance via Welfare-to-Work programs; In-home Supportive Services which helps the disabled and elderly to remain safely in their own homes; and Financial, Homeless and Employment Assistance to indigent adults through the General Relief program. You can apply for any of these programs at the nearest DPSS office. You can also apply online through YourBenefitsNow! website at www.dpssbenefits.lacounty.gov If you have an emergency, do not apply online, go in person to the nearest location.
Glendale
4680 San Fernando Road Glendale, CA 91204
Programs Offered: CalWORKs, CalFresh, General Relief, Medi-Cal, Refugee
East Valley
7555 Van Nuys Boulevard Van Nuys, CA 91405
Programs Offered: CalWORKs, CalFresh, Medi-Cal
San Fernando Sub Office 9188 Glenoaks Boulevard Sun Valley, CA 91352
Programs Offered: CalFresh, General Relief, Medi-Cal
West Valley 21415-21615 Plummer Street Chatsworth, CA 91311
Homeless Programs and Services for CalWORKs Families
DPSS Housing Program offers several benefits and services designed to assist CalWORKs families who are homeless or at-risk of homelessness to move out of the current housing crisis into affordable permanent housing. The benefits and services provided under the DPSS Housing Program are listed below:
TEMPORARY HOMELESS ASSISTANCE PROGRAM (THAP)+14
Currently, families are eligible to receive up to 16 consecutive days of CalWORKs Homeless Assistance (HA) Temporary Shelter Payments.
DPSS supplements the State's HA Program, providing an additional 14 days of temporary homeless assistance for CalWORKs Welfare-to-Work (WtW) families enrolled in GAIN or employed. The additional two weeks of assistance will enable families to stay in hotels/motels longer while they continue to seek permanent housing.
The THAP+14 Program is available once-in-a-lifetime with exceptions.
HOMELESS ASSISTANCE (HA) PROGRAM
The CalWORKs HA Program provides Temporary HA and Permanent HA. Temporary HA provides temporary shelter payments to homeless families while they are looking for permanent housing. Permanent HA helps homeless families secure a permanent residence or provides up to two months back rent when the family has received a pay rent or quit notice. Temporary HA and Permanent HA benefits are available once every 12 months. In addition, based on the *exception rules, families can access HA (Temporary and/or Permanent HA) once again within the 12-month period.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
MOVING ASSISTANCE (MA) PROGRAM
The MA Program helps CalWORKs Welfare-to-Work (WtW) families who are homeless or at risk of becoming homeless due to a financial crisis resulting from circumstances out of the family’s control. It provides eligible families with a once-in-a-lifetime payment of up to $2,500 to secure permanent housing. Families can apply for MA in person at any CalWORKs office. The MA payment can include rent, moving costs, utility deposits, truck rental, and up to $405 for the purchase of stove/refrigerator.
4-MONTH RENTAL ASSISTANCE (RA) PROGRAM
The 4-Month RA Program provides formerly homeless CalWORKs Welfare-to-Work (WtW) families with a short-term rental subsidy after securing non-subsidized permanent housing. The program can also be accessed by a CalWORKs WtW family who lives in nonsubsidized permanent housing, when the family demonstrates they are experiencing a valid financial hardship and receive DPSS administered eviction prevention funds. Eligible families can qualify for a once-in-a-lifetime rental subsidy of up to $500 per family (based on family size) for a maximum of four consecutive months to help the family while their housing situation stabilizes.
Emergency Assistance to Prevent Eviction (EAPE)
The EAPE Program helps CalWORKs Welfare-to-Work (WtW) families who are behind in rent and/or utility bills due to a financial crisis which could lead to an eviction and homelessness. Effective October 1, 2020, the EAPE Program provides eligible families with a once-in-a lifetime maximum of up to $5,000 to pay for multiple months of their past due rent and/or utilities to help them keep their housing. EAPE will pay utility reconnection fees if the family’s utilities have been disconnected when the EAPE application is submitted.
Financial Assistance
Jewish Free Loan Association
6505 Whilshire Boulevard, Suite 715
Los Angeles, CA 90048
(323) 761-8830
info@jfla.org
www.jfla.org
This agency provides emergency loans for security deposits and rent for the first month to families with financial hardship. The loan has 0% interest. The family must have a source of income (Welfare, SSI, employment, etc.) and one or two co-signers, depending on the amount of the loan. This agency provides loans up $15,000 for:
-Corona virus Financial Assistance
-Rental Assistance (loans for eviction, Section 8)
-Emergency Loan
-Medical Loan
-Domestic Violence
LAUSD Homeless Education Program
Denise Miranda
333 S. Beaudry Avenue 29th floor
Los Angeles, CA 90017 (213) 241-3840
http://Achieve.lausd.net/page/12911
Email: denise.miranda@lausd.net
The Homeless Education Program assists homeless LAUSD students. They have it in every school site a designated homeless education liaison. They can:
• Facilitate school enrollment • Help you decide which school is best for your child • Help your child get basic school supplies, supplemental services and free school meals • Set up public transportation to and from the school of origin (if eligible) • Provide referrals to resources in the community • Refer to Homeless Education Program Special Events.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Mediation Services
Mediation is a service that helps people resolve their differences without resorting to future litigation. The mediation process helps both parties communicate, negotiate, resolve issues and reach an agreement. The mediator takes a non-biased position when negotiations take place. Listed below are mediation programs that deal with landlord/tenant issues.
Fair Housing Council of the San Fernando Valley 14621 Titus Street, Suite 100
Panorama City, CA 91402 (818) 373-1185
info@fhcsfv.com
Office Hours:
Monday - Friday 8:30am-5:00pm
The Fair Housing Council investigates alleged housing discrimination complaints, provides tenant and landlord referrals, education and outreach on fair housing laws. They serve low to moderate-income families.
Loyola Law School Center for Conflict Resolution 919 Albany Street Cassasa 102
Evenings and Weekends by appointment only. This is a community conflict-resolution program where law students provide mediation services regarding: consumer/merchant, divorce, landlord/tenant (evictions and apartment conditions), and employment. Mediation can be done over the telephone. This service is free to low-income families or based on a sliding scale. Services also in Spanish.
Legal Services
Rent Stabilization Ordinance
320 W Temple Street, Room G-10 Los Angeles, CA 90012 (800) 593-8222
www.dcba.lacounty.gov/rentstabilizationprogram/
Office Hours: Monday –Friday 8:00am-4:30pm
Rent Stabilization Ordinance (RSO) protects tenants from excessive rent increases, while at the same time allowing landlords a reasonable return in their investments. Residential rental units covered by (RSO) include apartments, condominiums, town houses, duplexes, mobile homes, mobile home pads, two or more dwelling units on the same lot, rooms on a hotel, motel, rooming house or boarding house occupied by the same tenant for 30 or more consecutive days.
Inquilinos Unidos
1709 W. 8th Street, Suite B Los Angeles, CA 90017 (213) 483-7497
www.inquilinosunidos.org
Educates tenants to resolve landlord issues through workshops. The agency advocates and tries to resolve tenants’ issues.
Legal Foundation of Los Angeles
Ron Olson Justice Center 1550 W. 8th Street Los Angeles, CA 90017 (800) 399-4529
https://lafla.org/
Legal Aid Foundation of Los Angeles seeks to achieve equal justice for people living in poverty across Greater Los Angeles. Their services include Domestic Violence, Family Law, Eviction Defense, Employment, Housing Homelessness, Immigration etc.
Housing Discrimination Hotline
www.hud.gov/fairhousing (800) 669-9777
Provides information on fair housing rights and records consumers complaints of unfair treatment or discrimination.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Bet Tzedek
3250 Wilshire Boulevard, 13th floor
Los Angeles, CA 90010 (323) 939-0506
www.bettzedek.org
Monday-Friday, 9:00am – 5:00pm Clients are seen by appointment only. Please call to schedule your appointment. Bet Tzedek offers free legal services to low-income residents of Los Angeles County. Areas of legal expertise include housing, landlord and tenant disputes, home equity fraud, Elder’s rights and consumer protection. Client needs to call first for a screening process over the phone. Then an attorney will be assigned to the case and schedule an appointment with the client. Appointments are only scheduled MondayThursday 9:00am - 11:00am.
Los Angeles Housing Department Code Enforcement Division (866) 557RENT or (866) 557-7368 www.housing.lacity.org
North Region Office 6400 Laurel Canyon Boulevard, Suite 610 North Hollywood, CA 91606
If you believe that there are Housing Code violations in your unit (heater broken, rats, roaches, plumbing problems, etc.) or the surrounding common areas, you can file a complaint with the Los Angeles Housing Department using one of the following methods:
-Call the Code Enforcement Complaint Line weekdays between 9:00am-4:00pm at (866) 557-RENT (7368); -Visit one of the Los Angeles Housing Department's Public Counters; -Submit a complaint via the Internet.
Stay Housed L.A. (888) 694-0040
https://www.stayhousedla.org/
Offers tenant workshops so tenants can know their rights, and legal assistance. Provides LA County updates and can locate additional resources in LA County.
Neighborhood Legal Services of the Los Angeles County 13327 Van Nuys Boulevard Pacoima, CA 91331 (800) 433-6251
http://www.nlsla.org/
They provide free legal services and assistance to lowincome residents of the San Fernando, Antelope, and Santa Clarita Valleys and the cities of Glendale, Pasadena and Burbank. They help in the following areas: community development, consumer, employment, family law, government benefits, health care, housing, immigration, and community legal education.
Call the Housing Rights Center if you feel you have been a victim of discrimination with landlord and tenant rights.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Information and Referral Services
Housing Urban Development- HUD (800) 955-2232
www.hud.gov
Public housing is limited to low-income families and individuals, and eligibility is based on annual gross income and U.S. citizenship or eligible immigration status. If you are eligible, a public housing agency will check your references to make sure you and your family will be good tenants.
LA Housing Department (LAHD) (866) 557-RENT Customer Service Hotline https://housing2.lacity.org/housing
These organizations have lists of low-income units in LA County. The government gives funds directly to apartment owners, who lower the rents they charge lowincome tenants. You can find low-rent apartments for individuals, families, senior citizens and people with disabilities. Individuals cannot earn more than the income limit assigned. Usually, you will not find units that are available immediately; however, it is worth putting your name on the waiting list if available.
Housing Authority of the City of Los Angeles (HACLA) 6946 Van Nuys Boulevard, Suite #100 Van Nuys, CA 91405 (818) 756-1194
http://www.hacla.org/
The Housing Authority of the City of Los Angeles operates one City-wide waiting list for the Public Housing Program based on date/time of the application and family eligibility status. Residents are not able to sign up for or request a particular development. Upon verification of eligibility and pending available vacancies of the appropriate bedroom size, applicants will be provided up to three offers of units at three different sites. Offers are generated at random based upon the vacancies ready for occupancy at the time of the offer. If a household refuses all three offers, they will be removed from the wait list (they are welcome to reapply if they wish and will be assigned a new place on the list).
To apply for public housing, application can be done online or in person.
New Economics for Women (NEW)
303 South Loma Drive Los Angeles, CA 90017 (213) 483-2060
www.neweconomicsforwomen.org
This agency provides low-income rental housing for pregnant women or women with children. They provide individual case management, referrals to outside services, financial literacy classes, and on-site learning centers for children. If you are interested in renting an apartment from NEW, you must complete and submit the application form. Every application will be screened, and you will be notified by mail if your application is accepted. The average wait period is about one year. Hours of operation: Monday-Friday from 8:00am5:00pm. There are different buildings in Los Angeles and only one in the San Fernando Valley.
Apartment Search Websites
Here are a few websites that people looking for apartments may find helpful.
Los Angeles County Resource Center https://www.affordablehousing.com/
www.apartmentguide.com
www.apartments.com
www.apartmentsearch.com
www.craigslist.org
www.chirpla.org
www.forrent.com
www.pennysaverusa.com
www.realtor.com
Tierra del Sol 7500 Alabama Avenue Canoga Park, CA 91303 (818) 887-6920
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Co-Abode – Single Mothers Home Sharing and Friendship Network
www.coabode.org
The Home Sharing program connects single mothers whose interests and parenting philosophies are compatible, with the purpose of sharing a home and raising their children together.
Register as a member on their website and do a search for other moms in your area. Their service connects moms in ‘need' of a house to connect with another mom in 'need' and then you get to know each other and go in search of a home to share.
Provides affordable housing listings for low-income residents, Senior and Veterans. It also has a list of housing resources and programs.
Vista Crest / Park Slide Apartments
12059 Osborne Street Sylmar, CA 91342 (818) 899-4100
Apartments featuring 42 one-bedroom senior apartments for individuals 62 years of age and older, and 18 family townhomes for families with household sizes of four to seven.
ABODE COMMUNITIES
1149 S. Hill Street, Suite 700 Los Angeles, California 90015 (213) 629-2702 www.abodecommunities.org info@abodecommunities.org
Abode Communities offers affordable housing to low-income families, seniors and individuals with special needs. They own 37 properties that are home to more than 6,200 residents. The following is a list of Property Management in the San Fernando Valley.
Astoria Place Apartments
13230 Bromont Avenue Sylmar, CA 91342 (818) 364-6674
3 and 5-bedroom apartments – 18 Units
Centennial Place 235 E. Holly Street Pasadena, CA 91101 (626) 585-0009
Single rooms – 144 Units
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Hudson Oaks 1267 N. Hudson Avenue Pasadena, CA 91104 (626) 398-0022
1 bedroom apartments – 45 Units * seniors only 62 or older
Laurel Village Apartments
9700 Laurel Canyon Boulevard Pacoima, CA 91331 (213) 893-4895
2 and 3-bedroom apartments – 80 Units
Oxnard Villa 14045 Oxnard Street Van Nuys, CA 91401 (818) 782-3273
2, 3, and 4-bedroom apartments – 40 Units
Reseda Village 7939 Reseda Boulevard Reseda CA 91335 (818) 708-2842
2, 3, and 4-bedroom apartments – 42 Units
Hart Village 6941 Owensmouth Avenue Canoga Park, CA 91303 (818) 704-5983
2 and 3-bedroom apartments – 47 Units
Ivy Terrace 13751 Sherman Way Van Nuys, CA 91405 (818) 781-3519
1, 2, 3, and 4-bedroom apartments – 52 units
Orange Grove Gardens 252 East Orange Grove Boulevard Pasadena, CA 91104 (626) 683-7077
2 and 3-bedroom apartments – 38 Units
Parthenia Court 14833 Parthenia Street Van Nuys, CA 91402 (818) 892-6502
2 and 3-bedroom apartments – 25 Units
Riverwalk at Reseda 18425 Kittridge Street Reseda CA 91335 (818) 401-1960
1, 2, and 3-bedroom apartments – 77 Units
Villa Parke 488 N. Raymond Avenue Pasadena, CA 91103 (626) 683-7077
3-bedroom apartments – 9 Units
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
Housing / Credit Counseling Agencies
OINT Credit Counseling Solutions er Drive, Suite 605 es, CA 90045 2277 / (866) 550-8004 point.org service@clearpoint.org
is a nonprofit organization that has been providing with budget, credit, debt, and housing advice for 50 years. nd Spanish services. Services are available by phone, d via face-to-face counseling. A certified credit counselor n objective look at your personal financial situation and mmendations on what you can do to get back on track. They following services:
Budget and Credit Counseling Housing Programs
Student Loan Counseling Debt Management Plan (DMP) Bankruptcy Education Military Reconnect Checkwise
New Economics for Women (NEW) Van Nuys Family Source Center 6946 Van Nuys Boulevard, Suite 220 Van Nuys, CA 91405 (818) 786-4098
Offer financial education workshop and free credit repair services.
Canoga Park Family Source Center 21400 Saticoy Street, 2nd floor Canoga Park, CA 91304 (818) 887-3872
BALANCE: A Credit Counseling Service (888) 456-2227 info@balancepro.org www.balancepro.org
BALANCE provides immediate access over the phone to a financial counselor who can help you with: Money Management Counseling, Debt Management, Credit Report Review, Housing Counseling, and Foreclosure Prevention.
995 Hope (888) 995-HOPE (4673) https://995hope.org/ MHCH provides free services via telephone to individuals in need of answers and guidance on how to resolve mortgage troubles and avoid foreclosure.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.
