8550 Balboa Boulevard | Suite 150 Northridge, CA 91325
Transportation is often difficult to find in Los Angeles. The following directory was developed to explain public transportation options that are available in the San Fernando Valley. Please read the following information carefully since some of the programs have very specific criteria and a twostep application process.
The Child and Family Guidance Center is a LA County Department of Mental Health (DMH) contractor that provides Specialized Prevention and Early Intervention (PEI) services to children, transition age youth, and adults utilizing evidence-based treatment interventions (EBPs) that are consistent with LAC/DMH Mental Health services Act (MHSA).
The Center also provides families with access to a comprehensive continuum of services depending on the needs of the family ranging from once a week; time limited mental services (PEI) to intensive in-home services that are delivered several times a week with 24-7 availability for crises.
The Community Resource Services is a division dedicated to improving the quality of life for special needs children and their families by helping them to locate, access and effectively use essential community health and social services.
General Transportation Services
Los Angeles County Metropolitan Transportation Authority and Metro Rail (MTA) (213) 922-6235 Customer Relations
Transit Access Pass Card (TAP ID Card) (866) 827-8646
https://www.metro.net/riding/fares/ www.taptogo.net
TAP cards have replaced all Metro paper passes, tokens, and stamps and their cost is $2 at pass sales outlets. If using cash, please have exact fare when you board the bus. Metro bus operators do not carry change. There are many ways to purchase a TAP card:
• On your phone using the TAP App
• In your Apple Wallet on iPhone
• Online at taptogo.net (Your card will be mailed to you in 10-15 business days)
• Call 866.TAPTOGO (866-827-8646) (Your card will be mailed to you in 1015 business days)
• Visit a TAP vendor. Find a location near you. (Fare can be used immediately)
• Visit a TAP vending machine located at Metro rail and Metro Orange Line stations. Find a location near you. (Fare can be used immediately)
• Visit a Metro Customer Service Center. Find a location near you. (Fare can be used immediately)
*Off-Peak rates apply weekdays 9am – 3pm & 7pm – 5am; weekends & Federal holidays. Revised 2023 | 2
GoPass for K-12 and Community College Students
GoPass for K-12 and Community College Students - LA Metro School Lookup: Metro GoPass Lookup (lacmta.github.io)
Students at participating K-12 and Community Colleges can enjoy the freedom of going anywhere, anytime for FREE on Metro buses and trains.
Steps to attain GoPass:
1) Pick up a GoPass TAP card from your participating school.
2) Activate your new GoPass online or by calling 866.TAPTOGO.
3) Wait 1 hour for your registration to be processed, and then tap your card on a rail gate, rail validator, bus farebox, bus mobile validator, or at any TAP Vending Machine within 21 days to complete activation of your new pass.
4) Ride on Metro and participating partner agencies for free during the pilot period (through June 30, 2024)
5) Take a photo of the back of your GoPass TAP card in case it is lost or stolen. You can contact your school administration for a replacement card, and then visit www.tapto.go.net/gopass to activate the new card
Which transit agencies can I ride with GoPass?
With an active GoPass TAP card, you can enjoy unlimited free rides on Metro bus and rail, AVTA (beginning September 2023), City of Commerce Transit, Culver CityBus, Foothill Transit, Glendale Beeline, GTrans, LADOT, Dash, LA County Shuttles, Long Beach Transit, Montebello Bus, Norwalk Transit, Pasadena Transit, Santa Monica Big Blue Bus and Torrance Transit. *Your GoPass is valid on local services (not Commuter Express services) *
Low-Income Fare is Easy (LIFE)
The LIFE program provides transportation assistance to low-income riders The program offers fare discounts that can be applied toward the purchase of weekly and monthly transit passes on Metro and any LIFE participating transit agencies, or 20 free rides on any one of the participating transit agencies.
Determine your Eligibility
• You must be 18 years or older and the head of your household to apply. LIFE benefits extend to household members who are listed on your application.
• You must provide a photo ID for each applicant on your application. You can simply self-certify that you meet the LIFE Program income levels:
Household size = 1, Annual Income = $44,150 or less
Household size = 2, Annual Income = $50,450 or less
Household size = 3, Annual Income = $56,750 or less
Household size = 4, Annual Income = $63,050 or less
Household size = 5, Annual Income = $68,100 or less
Household size = 6, Annual Income = $73,150 or less
It’s now easier to apply for the LIFE Program!
Now, you can apply by simply self-certifying that you meet the LIFE Program income levels. Apply online or submit your completed LIFE application by email, mail or at drop-off location: Metro Customer Centers , Big Blue Bus transit store.
Sign up now for a free 90-day pass!
If you’re new to the program, you will get a free 90-day pass valid on January 10, 2022. After your free pass expires, you will be able to load the LIFE discount fare onto your TAP card.
20 Regional Rides
For more information, visit Metro's LIFE web page. If you have questions, please contact the LIFE team at lifeinfo@metro.net or (213) 922-2378.
Smart Metro Bike
https://bikeshare.metro.net/how -it-works/smart/ Smart Metro Bikes are available in North Hollywood. The cost is $1.75 for every 30 minutes. Purchase a pass at any Smart Metro Bike Share kiosk or online.
How It Works
1. Sign up. You must be at least 16 years old and have a TAP account with an associated credit card. If you already have a TAP card, sign in and register the card to your TAP account. You can also purchase one when you enroll for Metro Bike Share.
2. Check out a bike. Use your TAP card to release a bike or download the Metro Bike Share app to access mobile check-out. Find available bikes/docks in real time with the station map or Metro Bike Share app.
3. Start riding. Don’t forget your helmet! Never leave your bike unattended and always return your bike to a Metro Bike Share station or designated docking area. To avoid replacement fees, please return the bike undamaged within the allowed check-out time.
Passes
30-Day Pass
Includes 30-minute rides all month. * Your pass begins on the date of purchase and expires after 30 days.
365-Day Pass
Includes 30-minute rides all year. * Your pass begins on the date of purchase and expires one year from that date.
$17.00
$150.00
* Bikes that are checked out for longer than 30 minutes will result in additional charges or convenience fees (e.g. $1.75 per additional 30 minutes).
Reduced Fare Passes
TAP Reduced Fare cardholders qualify for discounts on some Metro Bike Share passes. Learn more about Reduced Fares.
• Senior (62 years and older)
• Person with Disability
• College/Vocational Student
• K-12 Student (16 years and older to ride a bike)
30-Day Pass
365-Day Pass
The discounted price will be applied when you checkout.
$5
$50
Transportation Services for Individuals with Disabilities
Cityride (818) 808-7433
(800) 559-1950 TDD
www.ladottransit.com
Cityride is a program for individuals with disabilities, seniors ages 65 or older and people with mobility impairment who live in the City of Los Angeles. The program offers reduced costs for the purchase of taxi rides or Cityride Dial-a-Ride van services. Once registered, you are eligible to receive $84 in fare value each quarter for a payment of $21 or $9 for low-income participants. To qualify for the low rate, a copy of your Medi-Cal card or Supplemental Security Income award letter is required.
How to apply?
You can apply online at www.ladottransit.com/cityride or by mailing an application. You can also register using the LA Cityride App.
Using Fare value for Cityride Dial-A-Ride Service
The Cityride Dial-a-Ride service offers a shared ride in a van. These vehicles are lift-equipped and are identified by the “Cityride” logo. A one-way trip will cost from $2 to $4 in fare value. To schedule your trip, you will need to call a day ahead to make your reservation. You will be asked your address and location you are being taken to. Service hours for trips are Monday through Friday between 6:30am and 4:30pm. If you need an attendant to ride with you, that person will ride for free. For Dial a Ride reservations, call (818) 908-1901 and to cancel your ride call (818) 904-9353.
Using Fare value for Taxicab rides
When using your Cityride card for a taxi, you may use up from $4 to $20 in fare value per trip. If your taxi fare is over $20, you must pay the difference. Taxicab charges a metered rate of approximately $30 for a 10-mile trip. For taxicab reservations, you can call City Cab (818) 7801000 or United Taxi of San Fernando Valley (800) 290-5600. - LADOT Transit Customer Service (818) 808-2273
Access (800) 827-0829 Customer Service (888) 828-1195 Access Transit Evaluation Center www.accessla.org
Did you know that you can take Access to get vaccinated against COVID-19? Visit www.VaccinateLACounty.com or call (833) 540-0473 to get a vaccination site near you and then call Access to make your next-day trip reservation.
• Access was developed to serve the transportation needs of individuals with special needs that prevent them from using traditional public transportation systems.
• You will be eligible for Access if you have physical or emotional difficulties that prevent you from: getting to and from a bus stop; boarding, riding or getting off at a standard bus stop; recognizing the right stop; or transferring from one bus to another. The eligibility is not based solely on the disability, age, or medical diagnosis. It is based on the person’s ability and it is determined through an in-person Transit Evaluation. The application is available online at: https://accessla.org/riding_access/gaining_eligibility.htm
• Access is a van service that will come to your home (curb-to-curb service). Several riders will be transported at one time in the same vehicle. Each one-way trip on Access cost is $3.50. Riders must pay drivers with exact cash.
Free Fare Program: It is automatically available to all individuals who are granted eligibility for Access. It enables individuals to ride fixed-route buses and Metro rail at no cost. There is no registration for the Free Fare program. A rider can simply present the Access ID card as fare at the time of boarding the bus or rail. Using the Free Fare program does not affect a rider’s current eligibility for Access. For more information, please call
- LADOT (818) 808-2273
- Antelope Valley Transit Authority (661) 945-9445
- Santa Clarita Transit (661) 294-1287
- Metro Bus and Metro Link (323) 466-3876
- Metrolink (800) 371-5465
